Secrets Aura Cozumel

Embarrassing!! Staff shortages, poorly run, indifferent attitude. Overall, a poor reflection on the Secrets chain ! Not a Sharp, well-run operation to relax at and enjoy!

Where do I begin.... read the reviews folks. This is NOT a Secrets, not even a secrets 'light'. From the mold in the bedroom, no dressers, mini bar that is on the floor due to the closet having had mold to the jacuzzi in room that didn't work, cracked sink, mold down the drain to the food that was something you would have at a school cafeteria. Beach is not long, Stayed as Preferred....what is that? Private shuttle was no more than a normal shuttle only for you - don't spend extra. Service was horrible, had to ask for room service, everyone rushed up at 6 am slamming doors to get chairs on beach and did I say we had bugs in our room? Room service was like Spaghetti-O's....don't ask for wine to be sent to your room they don't do that. Once again was preferred and for what? No differentiator here. Uon check out was so inconvenienced could have cared less on how your stay was. Constantly hawking VIP club non step selling - ridiculous. Hyatt should be ashamed to fly the flag on this property and label as a Secrets. Oh, wait its funding all the noisy and loud expansion and construction next door.... So disappointed after having stayed at so many other Secrets in Dominican, Riviera and Jamaica. Skip this one and read all the reviews, there's a theme! Seriously reconsidering going back to any other Secrets because of this. Oh and the Spa is not onsite - walk out in front over to an area with construction- relaxing. I dare say not.....

Very outdated hotel. 90% of staff unfriendly. Food and drink marginal if they have it. Most things were unavailable. Held hostage in preferred check-in for over 2 hours for them to pitch joining a meeting the next day. Room not cleaned everyday. Only one night restaurant takes reservation and has to be done on app. They lost our "our app is not very reliable, we can get you in in 3.5 hours". I'm usually not picky about food but worst food I've had in over 15 resorts.

If you're considering Secrets it's essential to set your expectations correctly. Some pampered princesses seem to think they're paying $4,000-$5000 a week and expect a Four Seasons experience, which is simply unrealistic. This place is small and quaint, and I found it to be just fine so quit bashing this place! If you're searching for mile-long buffet lines, gigantic pools, extensive walks to the beach, Michael Jackson rerun shows, this is not the destination for you. Yes, the property might be a bit worn down in places, but the rooms are spacious and functional, offering a comfortable stay. Service around the pools has been exceptional. There's a great variety of cocktails, activities, food, etc. Set your expectations with reason people! I’ve been all over Mexico stayed at high end and low end, this place is just perfect for a nothing fancy good value place right on the beach! Pro tip - go right outside the gate for the best taco stand, it’s open 7-2

This was one of the worst resorts I have ever stayed at, and unfortunately it fell far short of expectations in almost every area. We had a group of eight people, and the resort consistently refused to accommodate us with proper seating when we went to eat, which made every meal unnecessarily stressful. Speaking of meals, the food quality was very disappointing—most of the time it was cold and lacked flavor. Customer service was another major issue. Many of the staff members were unfriendly and unhelpful. Instead of guiding us when we had questions, they would simply point in a direction without offering any real assistance. The resort also seemed unprepared for guests, as they were frequently out of towels for both the pool and beach areas. Our room conditions made the stay even worse. The room had a strong sewer smell, and we lost electricity and water twice during our visit, which was extremely inconvenient and unacceptable for a resort. On top of that, the pool area was not cleaned each night, leaving it looking messy and poorly maintained. Overall, this experience was very disappointing, and I would not recommend this resort to others.