Secrets Aura Cozumel

We had high expectations as a 5 star adult-only all inclusive vacation. This resort was awful. The location is stunning but that was it. The food is horrible, when it was available. Food was often luke warm, lacked flavor, or was old. Sea food tasted fishy and smelled old, so disappointing. The night life does not exist other than in a tiny bar we nicknamed the fish bowl. It smelled foul and was not very clean. Our room was clean and mostly stocked daily. 2 days we did not have coffee. The pool in the prefered side is cleaned daily and the bar service was good. However, they closed early a few days. Restaurants were closed on random days. The buffets were lacking in fresh food and sometimes food in general. A lot of the serving staff were unfriendly and looked miserable. To leave the resort was easy but cost a minimum of $60USD return. This is a lot when you leave daily because the resort offers nothing. I would not recommend this resort to anyone. Not how I would have spent my break if I knew it was going to be this bad.

I really didn’t understand any of the bad reviews starting from the room. Our room was clean. Our bathroom was clean and very spacious. The only thing about the room was our air-conditioning rattle at night the last two nights and it disturbed our sleep. Moving onto the check-in process, it was pretty good. Our timeshare pitch guy was really nice. However we did refuse that you were. We did order an oceanfront room and got ocean view, but my husband didn’t want to complain so we just left it at that. All of the restaurants were better than expected (Our expectations were pretty low due to the bad reviews) However, the Teppanyaki was canceled due to the weather, which is no big deal however, we would’ve liked some communication about it ahead of time because that dining at the sushi restaurant was not good. However, I feel like the dinner presentation would’ve been more fun and more fresh. We particularly liked Oceana for lunch. The beach was beautiful and the service on the beach was really great.

This was a terrible experience. Please do not book this resort ! Air Canada Vacations rated this Hotel as a 5 Star, shame on them I hope they remove it off their website. This hotel will be renovated in February/March, should have been shut down immediately. Shame on Hyatt as well who took this over. Building in disrepair, we had no hot water for 6 days, food was terrible, two restaurants closed, same food every day. Previous day supper was served at breakfast. People at Dreams resort next door came to ours cause their food was not good and then they discount ours was not much better. Pool was dirty, tiles around the pool were so used, broken it hurt your feet. Please close this resort asap. DO NOT BOOK . Still waiting for Air Canada Vacations response on this experience.

Great experience at the Secrets in Cozumel. Staff is amazing and a heads-up to our waiter Rony at the Market Cafe ! Rony would be an asset in any complex !

Food was absolutely terrible, secrets resort is outdated with a lot of construction. This resort needs a lot of work. My water was off over 24 hours amd the initial room i was put in wasn't fit for any guest. Do not book this resort.