Secrets Aura Cozumel

My wife and I went for our Honeymoon last year, stayed in a swim out room. The room was huge, clean and nicely decorated. The one and only issue we had was that the jetted tub took forever to fill up. Other than that, our visit was great, and the staff was amazing! Snorkeling on the beach was phenomenal, saw puffers, lionfish, rays, and many other fish. Take tour own snorkeling gear, it will be worth it! Can't wait to visit again! Beware of the UVC presentation, just say NO!

We accidentally left a valuable item in our room when we discovered that the next day unpacking we reached out at least 10 times and received zero assistance.

I have stayed at this chain numerous times including Secrets Aura in the past but will never book with this particular chain again. We were in 4 different rooms during our stay. 1st room we did not get what we booked, the second, when the air conditioner fan came on it smelled like sewer and the third, the shower door came off the top hinge and was falling in on me while getting out of the shower. Even though the door was made of safety glass, there were still shards of glass everywhere. The food was terrible. There was 1 good restaurant, the Pizzaria at Dreams.

Our room was dated. Different issues with no hot water, elevator broke down a day. Restaurants were not always open. We had excursions that cost extra but no inclusive activities. Food portions at reservation restaurants were very small.

Once again visited Secrets Aura and had a GREAT Trip. Room was great. No problems at all. People were outstanding from the check in to the check out. Extra gracious to Nelly Baas for everything she does not only for us but everyone she comes in contact with. Again Thanks for a great week and you will see us again.