Secrets Aura Cozumel

My husband and I stayed at Secrets Aura in Cozumel to beat the winter in the Northeast. The resort was lovely! Our room was clean, comfy and spacious, and the beach and pools were gorgeous. However - it's the people that made it exceptional! We ate most of our meals at Oceana, and Rosana, Cristel and their team (Ricardo, Omar, Luis, Gabriel, Elizabeth and Yonatan) went our of their way to make us feel welcome and serve the delicious food. I'm a bit of a pain - I'm always making special requests - and every morning Cristel would say, "Can I get you decaf with warm milk? And your favorite enchiladas with no onions and extra sauce?". The last day was my husband's birthday, and Rosana arranged for him to have a "pancake" birthday cake with a huge sparkler. It was a hoot and he felt so special! I also have to shout out the entertainment team. We loved playing the poolside games - name that tune, the movie game and bingo. Artemio, Wendy and Luz kept us laughing and engaged. We hope to come back!

We gave Secrets Aura Cozumel 5* due to the amazing service and attention we received from the employees in every aspect of the hotel. My husband and I were there March 1-15, as a milestone celebration of 54 years of marriage and surviving an extremely difficult year of illness and surgery. We like small, adults only resorts and were able to find this one last minute through the aid of our travel agent. We said go ahead and book it , because it was a Secrets, and we had visited Secrets in other parts of Mexico previously. We read reviews after she secured the booking and found them varied and not necessarily good. We just wanted to get away from cold and snow, so we went ahead with our choice, and turns out we were pleasantly surprised. Yes, the majority of rooms are dated and some have a few issues, but we understand that all of Secrets will be renovated soon to match The Dreams brand. We spent most of our time by the beach and the ocean facing pool by Oceana,as my husband has mobility issues and is able to walk only short distances. We found the washrooms not easily accessible to the pool, and there were stairs involved, so had to plan visits carefully, but hopefully that will be addressed with the renovations. We were given an older room, but comfortable, large , ocean facing and fully functional,ie everything worked well, no issues❗️By the end of the day after being out and about and finished dinner, we were able to get concierge assistance to wheelchair my husband to our room. We commend all the concierge staff for their help, especially Ricardo. We took all breakfasts and lunches at the Oceana, and all the staff there turned out to be family by the time we left. Special shout out to Rosanna, Cristal, Elizabeth 💕,and Luis. We weren’t able to participate in all the pool activities, but the E-Team never let us be left out. We enjoyed their attention and smiles every day. Special kudos to our man, Irving aka Bruno, and the girls with the smiles, Wendy and Luz. The food was excellent at Oceana, we enjoyed the Gohan for dinners. Tried the buffet, nothing to write home about. There are others, could be more variety on the menus. We definitely would return again.

Food is bad, and the room is dirty. All the facilities are lack of maintaince.

Resort was older and pool was falling apart. Got locked out of our room on the last day. Shipped us to another resort the first night bc they overbooked Secrets. Food is ok

Food was terrible. Room smelt musty and we had a leak in our roof. They try and trap you into a 90 min vacation package which turns into 3 hours. Don't fall for it, enjoy your vacation. pools were excellent, entertainment was good. Beach was beautiful. I was disappointed on how they treated this one older gentleman who fell at their resort. He needed a wheelchair and they charged him $65 per day despite him tripping at their resort and he was a diamond member with Hyatt!!! If they treat their members like this, I never want to be one. I said something to the concierge that it wasn't right and they said there was nothing they could do.