Secrets Aura Cozumel

We used Hyatt points to book this. If I had spent actual money to stay here I'd be really angry. We are hyatt globalists and didn't get any of the globalist benefits during our stay. This place is overpriced for what you are getting. It's a 2 star hotel at the most. Just be prepared. Really Lower your expectations. The rooms (even the nicer ones) are not that nice. We were in a newer upgrade area and the room stll smelled moldy. I've stayed in other resorts on the island and they don't have that problem. Our mini fridge was broken, called for maintenance and some one showed up rather quickly, looked at it and left. Didn't fix it. Called again and we were ignored for the remainder of our stay. Our broken mini fridge was never restocked. Not that it mattered because all the drinks were warm anyway. Housekeeping didn't leave us any towels one day. A bunch of little things like that. None of the doors/ drawers closed. The paint was really badly applied. There are absolutely no outlets in the room. No USB outlets. No night tables or lights on both sides of the bed. The 'specialty' restaurants are mid at best. The food really isn't that good. Except the fish tacos at oceana those are amazing. Got served raw meat at breakfast. Dessert is all the same everywhere. A lot of very loud drunk people, that's the whole vibe of this resort. The beach is really nice and there is some nice snorkeling. There are not enough lounge chairs and inconsidetate people get up at dawn to mark their territory and not use them for most of the day. The gym was actually pretty nice and decently outfitted. We checked out early to go to a different resort on the island and we're much happier. All the people who left bad reviews before me. Believe them. I also thought "oh it couldn't be that bad".

My room was nice. Others in my group had difficulty! The food is awful! Breakfast was always served warm never hot! Limited food choice at pool! They couldn’t even get the nachos right! Staff friendly and helpful!

Stayed in preferred junior suite panoramic view with two balconies, feb 2026. Room was not in same area as our friends with preferred club rooms. room amenities were good. OLder hotel with a great beach, private dock for excursion pick ups. snorkeling off beach, plenty of tour help, convenient for scooter and jeep day rentals for exploring. Employees were helpful, friendly, professional. Atmosphere was low key, some daily activity, beach volleyball, pool aerobics, no after dinner entertainment or night life at hotel. no Mexican dancing, music, ( darn), no theme parties, did have the most amazing superbowl beach watch party. Buffet, not good. Specialty restaurants good, hour wait time, inside seating with men wearing pants. drinks and pool bar where good. Cooler nights and high wind make for cold water. Funny that there not always enough chairs on beach or at pool to sit, though most save chairs are not occupied. employees try to keep up with this and will remove items after two hours if not occupied. Spa was amazing and well worth a visit. biggest gym with good equipment and space Plenty of drinks, top shelf with preferred. great hotel , if you don’t want after dinner activities, or need great food. If you’re going to relax , get some sun, snorkel, drink, explore it’s a great hotel. Definitely get preferred club suits.

Aura in Cozumel the resort should not be in the secrets collection the pictures and actual resort are definitely not the same the staff were mostly good the restaurants were terrible with the exception of the barefoot bar which had the best food at the property the rooms were terrible we stayed in two separate rooms and both look like they was a 1 star hotel room in the states we payed extra for preferred and that was an extra waste of money they had exposed electrical wiring in the pool the only thing that made the trip ok was having our friends with us I would definitely not recommend this place to anyone unless it is completely remodeled. The phones did not work in the room so you could not even get room service not to mention the sewer smell in both the rooms we had during our stay.

After staying at Secrets and other locations, this was a total and utter disappointment. This facility is in desperate need of updates, and at the very least a total cleaning from top to bottom. The rooms smelled musty, and there were lots of places that had black gooey stuff or stains that wouldn’t come up. Speaking of rooms, the housekeeping was spotty, and I often didn’t have towels after the room was cleaned. The rooms were in bad need of updating as there were no modern amenities like enough outlets or modern connections. The room was really large, which was OK, but the TV was only 20 inches and it was hard to see across the room. The food options were very limited, and the restaurants were small. Because of their size, there were long waits for food. And trust me when I say the wait was not worth it as the food was average at best but most often just plain bad. Many of my entrées or other selections were served cold and because we had waited so long, I didn’t even want to send them back to have them heated. Rather, I just ate them so we could move on. There should be more variety. The breakfast buffet at the market was terrible. The staff seemed unbothered and only begrudgingly would do something if we asked, so we stopped asking. There was a little to no security the entire time we were there. We came back from town one night around 11 PM and there was no one at the front gate so we just got out of the taxi and walked around. No one stopped us. I shudder to imagine what would’ve happened if we had not been staying there and had been people with ill intent. If you are used to an all-inclusive, I would skip this one by. It does not live up to the Secrets or Hyatt brands, And this facility pales in comparison to the many other resorts I've stayed at over the years. Luckily, I was with friends and family, and we were able to make the most of it, laugh at the craziness of it all, have a good time despite the accommodations.