Secrets Aura Cozumel

Everything has been so amazing here! Great view,room,,staff and location! Claudia was our go to employee she navigated us throughout our stay.

Nice relaxation place. Thank you all, We had a wonderful time. All staff are very friendly and helpful. Buffet team is great. Daiving amazing in this space, one of the best in the world. You can see different fish every time when you daive. Thank you all for wonderful time.

Immediately upon arrival we were put in a locked room (key needed & we hadn't checked in yet) with a relentless, aggressive, hard sell to book dinners, spa treatments & buy into other properties. Claudia would not take no for an answer and repeatedly disregarded me saying I was tired & hungry after traveling all day, and to stop. She badgered and went on and on forcing one to become rude to get her to just stop. Not a positive welcoming to start our vacation. There was a dirty food case with an unappealing small bun with a slab of ham & cheese. We would have preferred to wait at a restaurant on the beach while our room was being prepared for over an hour. There were never enough beach chairs. Other than the fresh fruit & omelets, I found most of the food disappointing, tasteless, greasy or overly salted & overcooked. There was construction next door so lots of noise & banging while eating at the main buffet restaurant or from the beach. There was no place to avoid music or banging. No quiet places with just nature sounds. Our room was musty with a sewer smell. We kept our doors open all the time for cross ventilation. Someone did notice once and brought help for the problem. They cleared a drain, but the sewage smell continued and got worse. Our clothing and bags smelled of it upon arrival home. The entertainment was cheesy (fire dancers/bad singers) and we were anxious to get out of the place to explore the island. Definitely do that if you are stuck in this place or one like it. Exploring the ruins, funky beach bars, great little town, & snorkeling saved the trip. All of that said, the ocean & beach were wonderful. Clean beach with crystal clear waters. No seaweed issue on this side of the island. The staff was always friendly and helpful. However, this property is in bad need of refurbishing & I am disappointed in my choice of property for my vacation.

This resort is terrible. Rooms are terrible, black mold in them on the patio curtians, sewer gas smell is very bad, food was "meh" to bad, cocktails were "meh". We had to move rooms twice due to leaking bathroom ceiling, sewer gas smell was so bad, mold in the room, TV's did not work for evening watching. That was unreal, we felt like were were in a bad dream! We paid extra for perferred club; what a waste of money! All the perferred areas there were no chairs ever on the beach, no chairs by the preferred pool, they don't have a way to check who is using them from the non preferred area of the resort, no wrist bands, not enough beach chairs; paid extra but didn't get to use what we paid extra for. Resort is a dump! Save your money and go to a different resort.

In a nutshell: - 1 hour check-in - no hangers, drawers or coffee in the room. When asked for these (coffee and hangers), waited 1 hour in front of reception before I got 10 hangers. Had to chase the cleaning staff the next day for coffee - next morning, no beach chairs or pool chairs (about a total of 50 for the resort - counted 14 around the pool) and no beach towels left at 6:30am. When I finally found 2 free chairs around 3pm, put my bag down on one and when I got back with a drink, someone had taken my husband's chair. Got a chair at the pool or the beach 3 days out of 7. - line ups for restaurants, buffet, drinks or anything else you want to do. - boat traffic starts at 8 am with dive boats, followed by booze cruises at 9am and jetskis from the cruise ships at 10am. So close to the bouées it's dangerous. Traffic dies down around 5pm. If you're a snorkeler, nothing to see this close to the beach inside the bouées. - no lights in corridors before sunrise. No coffee to be found before 7am and then it's the line up at the coffee shop - check out completely chaotic. Waiting for mini buses for over 1 hour before we could get into one - no help from staff unless you want to listen to a timeshare speech for coupons. - lingering sewer smell in the room and corridors. - no shade (trees or umbrellas) - 2 bathrooms on the resort beside your own in your room - located next to a beach club that caters to cruise ships. - took a private snorkel tour through Nexxus for $300US. Glad to do it, wonderful experience. They forgot to mention at the end of the tour that a 10% surcharge applies if you pay by credit card. - at check out, I was told I have no charges to my room, to find out a $28 CAD charge the next day. I'm assuming it's resort fees, but why not mention it. - we went there to dive and snorkel. No snorkeling unless you take a booze cruise or a private tour for $300 US, and when you dive, make sure you have your boat channel to find it when you surface (about 20 around) Here are some positive facts: - at the buffet, Kenia knew my name by the second day - the pelican on the pier is pretty awesome - the bartender at the Rendez Vous makes a really good mudslide - the Bordeaux is really good and the staff charming - the room is big, with a closed bedroom and living area