Secrets Aura Cozumel

We arrived January 24, 2026. Upon arrival our rooms were not ready despite it being after 3:00PM. It really was not a problem since the hotel gladly stored our luggage so we could grab some food and a drink. Our first meal was at the Oceana. Delicious. Get the fish tacos! Our rooms were ready by 5:00PM. The room was clean and very large. We had a ground level junior suite ocean view room however it felt more like oceanfront. Outside our patio doors was a small pool and then the beach just beyond. There were a few glitches with the room throughout the week like little water pressure, lukewarm water only, A/C stopped working but after shutting if off for a few hours and then back on it worked fine after that. There was some paint peeling in the bathroom and our towel hook fell off the wall under the weight of a wet towel. None of these issues ruined our trip. There is very little night entertainment. 60-90 mins of live music or karaoke by the small Coco cafe and that's it. There are no big shows. The noise level drops dramatically after the live music. There is a nightclub, Desires, but we did not venture in so I can't speak on that. There is one small buffet and it is not very good. It's mostly open for breakfast and lunch. It was open for dinner only twice during my week. We did go to the Dreams resort next door one night and had their dinner buffet which was pretty good. All other food options are a la carte restaurants and the only one that takes reservations is the Hibachi. That being said, getting reservations is impossible. You can only book the day before. Reservations open at 7:00AM and are gone quickly. The Hibachi is on the roof at the Sky Bar. There is no shade/wind coverage so it could be an uncomfortable experience depending on the day. Everything else is first come first serve. If you want to eat at Bordeaux or Gohan Sushi before 9:00PM best to be in line waiting by 4:45PM. Restaurants open at 5:30PM. Barefoot Grill -Did not eat here. Was always to busy. Bordeaux - Wonderful! Ate here twice. Once at 8:30PM because we weren't in line until 6:30PM. The next time we made sure to be in line early so we were in right at 5:30PM. Coco Cafe - Had cappuccino here every morning. Very good and it has small snacks to grab as well. Gohan Sushi Bar - Wonderful. Ate here twice at 5:30PM because we were in line early. La Cava - This is a private dining experience extended from Bordeaux. It is at an extra cost. It was my birthday so we decided to splurge. It was expensive but we chose a bottle of wine and had a special 4 course menu with lobster tails. Dinner for four was $350. A nice treat for a special occasion. Market Cafe - This is the small buffet mentioned earlier. Again, not my favourite. Oceana - Wonderful. Ate lunch here most days. Windows - Wonderful. Ate either lunch or dinner here a few times. Bars - Most bars are as expected. The Sky Bar is cool at sunset!! Great for pictures. The snorkeling at the pier was great! If you're looking to party, this is not the place for you. This is a relaxing quiet resort with pretty good food in my opinion. We did not visit the spa because it seemed very expensive. Staff are friendly and helpful. Is it slightly overpriced? I would say yes. I've been to much better resorts for less but I felt very safe everywhere we went. There is even a local taco stand across/down the street from the resort. We walked to it and had a very nice lunch. At the end of the trip we were very happy with our experiences.

The staff were as good as advertised. I wish we could take Wendy, Luz and Temo to every all inclusive we visit. They had great energy and kept all the activities lively. Pools and beaches were fun just wish the weather had cooperated a little more.

The staff here is great! The rooms were clean and spacious. The pools were clean and so was the beach. The red flag on the beach was up, so the ocean was not available for swimming or snorkeling.

Unfortunately, our stay at Secrets Cozumel did not meet our expectations. The resort felt extremely outdated and not well maintained. Cleanliness was a major issue, and overall the property appeared worn and neglected. The food was also disappointing and well below what we expected from a Secrets resort. We stayed as Preferred Club guests, and it was absolutely not worth the extra cost. The added benefits were minimal and did not justify the upgrade in any way. We will not be returning. That said, most of the staff were genuinely kind and tried their best. However, it often felt like they were set up to fail due to poor management and lack of resources. Two standout employees were Enrique and Angel, bartenders in the Preferred Lounge, who provided excellent service and were consistently friendly and professional. Housekeeping was also good and did their best despite the overall condition of the resort. While we appreciated the efforts of the staff, the condition of the resort and overall experience fell far short of expectations.

They have an app that they want you to download and use while staying there. That tells you what is going on nightly and what restaurants are open. It would constantly crash. You would have to delete and reinstall it. The WiFi was spotty at best. There was practically no entertainment. What was provided didn’t last long and then resort would shut down. ( a band would play for a hour or karaoke for an hour, dj for an hour) The only place for drinks after the entertainment was at the preferred lounge until 10 or desires bar stayed open later. But it was All the way up a steep set of stairs. We up graded our package to preferred for the top shelf drinks. But was told constantly that they were out and didn’t know when they would get anymore. Every time you would get a drink they would make it different. It was either made with different alcohol or just different juices. So it always tasted different. Restaurants were shared with another resort (dreams) and closed every other night. So everyone was trying to go to the restaurants that only had 5-10 tables (hibachi only has one table seats 12 people) besides a long wait with all the others. Buffett was completely open to the ocean air so was very windy and cold food would get cold on your plate before you had a chance to eat it. Getting pool side food took two hours to get and was also cold. First few nights we had cold showers. Safe didn’t work in our room. To top it all off they don’t say that they are a smoke free resort anywhere on the site and that they only have one little smoking area when you get there. So 1/2 of our group was constantly having to walk clear to the other side of the resort. Would have never booked it knowing this. Pool was ice cold and very dirty. Paint on the side would stick to you if you sat to put your feet in. Not satisfied at all! Don’t go if you want any entertainment.