Secrets Aura Cozumel

I normally don't do or try anything under at a minimum of 4 stars. From my research this resort was between and 3.4 to 3.6. I was traveling with a family member and they wanted to go to this resort. I will surely stick with my 4+ stars standard. This resort could really use some upgrading. It wasn't nasty but needs to be refreshed. The staff Alonso, Julie, Eloisa, Sergio, Yonathan, Moises, Bene, our FAVORITE 2 young ladies Wendy and Luz and the others made the stay pleasant. Some of the guest were just as pleasant as well. We are not party animals by no means but the activities and the food were "meeh" This resort displayed a place of mostly a well seasoned much older group and there is nothing wrong with that and they seem to enjoy it. There were some younger adults there too. We still got some much need relaxation.

This was by far the worst secrets we've ever stayed at. We had to hot water to shower. Our TV didn't work for a couple of days. The food at the buffet was way better over at Dreams. If you want to go to Cozumel, I'd stay at Dreams and not Secrets.

My wife and I and another couple arrived here February 21 for a 12 day day. Originally booked at Dreams, we were “upgraded” to Secrets. Our room was 4415 with our friends next-door at 4414, the swim out rooms nearest the Bordeaux restaurant. Our room had a dank, musky, smell (disinfectant? ) which fortunately cleared up after the first day; our friends weren’t as fortunate. They have expressed their issues on this with management and I hope they review this themselves. The king size bed was very comfortable; the furniture needs upgrading ( how about dressers with drawers?!) Water from the showers twice seeped into our room from underneath the adjacent wall. The shower itself was wonderful though.. No bathtubs in these units. AC and fan worked well, at least for us. Fridge needs upgrading… Some leakage if the door is not pressed firmly. The resort itself is showing its age, and there is some ongoing maintenance. Restaurants were quite good. Bordeaux was our favourite - a limited menu but great service and an upscale but low-key vibe. Long pants are mandatory, gentlemen, if you wish to sit indoors. Olio, the Mediterranean restaurant over at Dreams , was also very pleasant. Nice music playing while overlooking the ocean. Nice. Arturo was our waiter here twice… A real sense of humor. We tried the Market Pace buffet once, but nothing special here. We ate most breakfasts (great fruit plates!) and lunches (chips and guacamole!) at Oceana, where we were greeted warmly and served well by Rosana and her staff, especially Elizabeth, Cristal and Omar (Sorry if I missed anyone). The wine is passable; two varieties of red and white, from Chile. The wine for sale in the restaurants is ridiculously overpriced. The margaritas served poolside were excellent. No issues with any of the other drinks either. The beach is fabulous. Swimming in the calm, clear ocean water is the best medicine for the soul, and the snorkelling was pretty good too! The iguana population seems to be thriving - this is good news. Secrets Aura seems to cater to an older crowd. There didn’t seem to be any of the frat party shenanigans that go on at a lot of all inclusive resorts. Negative people will always find negative things to remark upon: no resort is perfect. We have been to several resorts over the last 25 years and we were very comfortable here. Overall, the vacation was a good one. This was our second trip to Cozumel. We appreciated the warm hospitality of the Mayan people and are thankful for the opportunity to have visited this peaceful island again. Gracias por todo. We tried the marketplace

We booked a preferred garden view room. We were not sure what expect after reading reviews of no hot water and old rooms We always had hot water and the room was nice and big. AC did have an issue but was fixed promptly. Food was fine, nothing too special. We were able to get a reservation at Himitsu which was nice. Entertainment was nice but dont expect a big production. The music by the band Showtime was rhe best. Beach was clean and beautiful. Chairs both by pool and beach were hard to come by. Over all a good experience.

The resort views are amazing. The food variety was good, but needs improvement especially when closing multiple restaurants a daily. Majority of staff show they love their jobs only two were not great over a week stay which is great in my opinion. I look forward to seeing resort after updates done, this was our se time going & will go back!