Secrets Aura Cozumel

Unfortunately, our stay at Secrets Cozumel did not meet our expectations. The resort felt extremely outdated and not well maintained. Cleanliness was a major issue, and overall the property appeared worn and neglected. The food was also disappointing and well below what we expected from a Secrets resort. We stayed as Preferred Club guests, and it was absolutely not worth the extra cost. The added benefits were minimal and did not justify the upgrade in any way. We will not be returning. That said, most of the staff were genuinely kind and tried their best. However, it often felt like they were set up to fail due to poor management and lack of resources. Two standout employees were Enrique and Angel, bartenders in the Preferred Lounge, who provided excellent service and were consistently friendly and professional. Housekeeping was also good and did their best despite the overall condition of the resort. While we appreciated the efforts of the staff, the condition of the resort and overall experience fell far short of expectations.

This is worst resort we have ever been to in Mexico! We have been to 12 different resorts none this bad! Food was bad, dri ks were really bad...over the top sugary. Activities people were not engaging or friendly at all, and the buildings and rooms were in disrepair!! DO NOT GO HERE! IF YOU WANT A GREAT PLACE TO GO .....TRY Valentin Imperial Maya Resort...... IT IS FANTASTIC!!

First of all, I have to be honest and say that I was nervous to arrive after reading all the negative reviews. When we arrived, there was a bit of a mix up and we were not given the room category we paid for. Although it was rectified by the front desk staff 2 days later, they were very apologetic and made it right, I am sure my travel agents email helped with that... ;) The PROS; Beach was nothing short of amazing, we snorkeled and the water was so clear and calm most days! The staff, (most of them) were so kind and helpful and always made a point to greet you and help with whatever you needed, the entertainment staff went above and beyond and made our days so much fun! Temu (nickname) was the best! always so positive! The resort itself was really nice, we had a swim up with a front slide and were in room 4211, it was clean and recently updated, we loved it! It is far from "falling apart" or a "complete dive" as mentioned by some guests. The cons (well kinda more so needs improvement) The food. I truly felt that there was not many options, only a couple restaurants to choose from with really long wait times as none besides the Teppanyaki takes reservations. The food itself also wasn't as bad and I expected, it filled us up, but I feel the buffet needs to offer more with better options and also open for dinner for those who don't want to wait 3 hours to get into the only other 3 choices. Lastly, I will mention that my Stanley Cup was stolen right off my balcony, my husbands glasses case was also taken and then thrown in the plants. This is not the resorts fault, but figured I would mention to warn others to NOT leave anything out you don't want taken. All in all, it was a good time. We have stayed at numerous secrets resorts throughout our travels, was this one the best? No, but for the price and beach alone, I would recommend !

Overall a pleasant experience. The rooms are tired but my understanding is that they are slowly remodelling. The staff honestly make the experience a positive one. Restaurants are good, drinks are ample and the beach is beautiful. If you are not expecting a 5 star resort but maybe a 3-5 you won’t be disappointed.

The beach and location of the hotel was amazing. The pool and pool bars were nice and the staff did a great job of providing beverages in a timely manner. All of the staff were friendly and very helpful. My biggest complaint is the lack of food options. Most nights, several restaurants were closed, including the buffet for 3 nights of our 6 night stay. The wait times for the ala carte restaurants was typically 1 1/2-2 hours. The rooms were a bit outdated and could definitely use a remodel. Leaky showers, leaky toilets, peeling paint, etc.