Secrets Aura Cozumel

Location of this hotel is in a very nice place great beaches . The atmosphere was a really nice rooms were questionable. Our room was not available on check-in. We booked a privilege room. They moved us to the dreams privilege next door. not as nice. The atmosphere was very nice at both places.The value that I paid for the hotel was a really good price and the cleanliness very nice. Very good and no noise very quiet. We enjoyed the Oceana restaurant, most restaurants had very lack of food compared to other secrets. Staff Omar, Gabriel, Sergio and Victor especially Victor was way beyond expectation. Thank you Victor for your help. Other than that, our experience was nice.

After reading too many negative reviews, we were leery about booking here. We have been pleasantly surprised by the quality of everything. In all honesty, some of the food quality was challenging. But the local cuisine that the chefs were able to prepare, Mexican night at the buffet to use as an example, was a home run. Shoutout to Javiar at Manatees swim up bar who recommended a passion fruit mezcal. The perfect pool drink. And, Laura at the coffee shop.

No hot water for entire week.Food was below standard.promised 5 restaurants when may be 2 were open, A $700/per person in my group refund was promised in writing 10 days ago & yet no one in my group under the name Jay Bomze has received any refund

Do yourself a favor skip this resort . Plenty of other resorts in Cozumel. Staff was great hotel itself dated and old. Won’t be back. Stay at the dreams (the sister resort if you need to)

The food was very good and the resort overall was nice. It is right on the beach which was a beautiful white sandy beach. The snorkeling right off of the resort was excellent but bring water shoes as the ocean floor is rocky but tons of fish to see. Our rooms were nice; however, some of our friends did not have hot water which was an issue. The activities were very fun especially the sand volleyball. The value for the Preferred Club was not apparent at this resort like other Secrets' resorts. The PC was far from the beach, the food there was not very good, and they did not offer an upgraded alcohol package.