Sandals Emerald Bay in Great Exuma, Bahamas
Merging sophistication, comfort and an unspoiled setting, Sandals Emerald Bay sets the standard for paradise, island-style. This temple of gracious living resides on secluded Great Exuma, in the Bahamas spectacular Exuma cays. Each guest room and suite has its own furnished terrace or balcony, and Residence Suites boast indoor and outdoor dining areas. For a la dolce vita gourmet treat, dine at El Cielo, whose enchanting Bahamian ambience is accentuated by floor-to-ceiling glass panels.
Steps from your room, you can savor a homeopathic treatment in an outdoor spa cabana, the tranquility of the quiet pool or the serenity of a white sand beach. For the tee set, the resorts championship 18-hole golf course was designed by golf legend, Greg Norman. Divers and snorkelers will relish Exuma Cays National Park and the brightly colored tropical fish, delicate coral and graceful manta rays right outside the bay. If you need a dose of culture, head for the George Town Straw Market or Little Exumas 16th-century cotton plantation.
Location of Sandals Emerald Bay
Nearest Airport: GGT
Reviews for Sandals Emerald Bay
My wife & I stayed for a week at the beginning of December 2017 to attend my niece's destination wedding. Positives were that the resort is in a lovely situation, superb pools & gardens, lovely beach & excellent golf course. However the overall experience was very disappointing. Despite trying to book dinner reservations as soon as we arrived, we were only able to obtain a reservation on the last evening. When we arrived for that dinner, we were told that the restaurant was full so we had to go elsewhere.Trying to get a second pair of slippers or a replacement dressing gown (the first was in disrepair) required repeated telephone calls.When ordering a drink at the poolside, it was hit & miss whether it would be served. The lack of golf buggies made trying to utilise one's free golf a joke. Walking the course was not allowed & there were no golf trolleys.One day when told there were no golf times available until 3.30pm, we demanded to see the golf manager who miraculously organised a time for midday & produced a buggy. We enjoyed an excellent round on a spectacularly beautiful but empty golf course. Oh, and don't be deceived by free golf. The buggies cost $50 to rent.
GrahamG20172017 - Exeter, United Kingdom
We stayed for 10 nights and found everything to be great! The staff we encountered from every department was warm and friendly. The food was very good at every restaurant. There are a few parts of the buildings that looked a little tired- but we saw painters and maintenance crews actively working on these things. The pools are beautiful and the gardens amazing. We canâ€™t wait to come back! If you canâ€™t be happy here there is something wrong with you!
First of all we went with 4 couples and the one couple were on their honeymoon. They did absolutely nothing special for our friends on their honeymoon. The honeymoon couple called before we went down and booked a special dinner on the beach (which they had to pay for) and when we got there they did not have their dinner reservation. They had to book it on another night. The entire time we were there the power kept going on and off (We were just there Nov 26th 2017). When at the Japanese restaurant the power went off for hours and they could not even make our dinner. They closed the restaurant. Housekeeping was terrible. We had huge dust balls rolling around the floor so we new they hadn't washed the floors. We asked if they could wash the floors. When we stay at the Iberostar or Melia they wash the floors everyday. They do not have enough lounge chairs on the beach. We had to be down at the beach by 7:30 am in order to get enough lounge chairs for everyone. If you have butler service the butler's come out in the morning and reserve all the lounge chairs for their guests. The rooms are totally outdated with old furniture. Our balcony was half full of water from rain the entire time. It never drained so we couldn't use our balcony. The food was good but not great. The French restaurant was the nicest restaurant but we could only go there once. The other restaurants were ok. We had a hard time getting reservations in the restaurants and the one where you didn't need a reservation you waited a long time to get in. Also, when walking along the beach there was all kinds of garbage washed up on shore and they don't clean it. They did not remove the seaweed or garbage. Some of the staff were great and some of them were not friendly at all. Looked like they did not like their job and even though you are told not to tip at this resort we tipped everyone because that's what we do. We tipped the waiters, we tipped at breakfast, lunch and dinner and housekeeping even though they did a terrible job. On a positive note the pool was beautiful, it's set on a beautiful beach. There were always fun things going on at the hotel each night. They would have live music and dancing with a different type of theme. I loved that. Great little cafĂ© for coffee and deserts. We prefer the Iberostar and Melia in Punta Cana and my husband and the rest of our group said they would never go back to a Sandals. Expensive for what you get and over-rated. Very disappointed.
Karen77Ontario - Hamilton, Canada
We went for a week staying in a beachside butler villa. The lure was the ease of all-inclusive and the promise of 'unlimited golf'. My wife and I are keen golfers. We would also have scuba dived but some health issues prevented this. We arrived from Toronto into the tiny GGT airport. This airport is really small and crammed and somewhat chaotic. While the website made the meet-and-greet sound straightforward, there was a lengthy line and no-one explaining what was happening. We jumped in a local taxi and got to Sandals in 15 mins for $20 (ask for Leroy!). Once there, check-in was easy. We met our butler who gave us a quick tour of the place. We were not demanding of the butlers and found them more bother than their worth. The phone calls from them were a little intrusive. Our requests were for tee times everyday and dinner reservations for around 8 pm (we are European and early dinner is for kids) - neither request was fulfilled. We did get the floral bath and bed arrangements - a bit kitsch for us but cute. We also got drinks and snacks delivered to either the room, beach or poolside which was nice but a bit random. Overall I would rather have enhanced maid service (e.g. clothes pressed) and a good concierge service. The butlers are a gimmick. Our biggest gripe was the failure to deliver on the unlimited golf which we had expressly requested in the butler pre-holiday e-mail. They have a stunning golf course which is woefully under-utilised. First day we got a tee time for 3 pm. With sundown at 5.30 pm this allowed for 13 holes. Our butler could only get 2 more tee times for the week - both at 3 pm i.e. useless. We complained like hell and did manage to get a tee time about 1 pm. The golf shop staff seemed helpless. Further enquiry reveals they have a huge shortage of golf carts (you can't walk this course) and can only get 24 golfers out at a time. More moaning to the evasive golf manager got us a tee time the next day - at 7 am! I think we were meant to feel grateful for this. Similarly the day after we were promised 9 am - hurrah! Come 9 am we turn up at the shop and there are no carts. We return to our room, cool our heels a bit then chase up at 10.45 am (no call was made to us). A bit later we are told to return to the shop and were put out in an ancient, spluttering cart on an empty course. Moral of the story is that their stinginess and/or incompetence means that 'unlimited' golf really means 'very limited' golf. Only by being very assertive were we able to get any full rounds in. This is despite this being the only request we had made of our butlers. Other points. The food is just OK - what you'd get in a decent business hotel. We liked the Asian restaurants best. The Bahamian is so-so and the Italian pretty poor. The service is mainly excellent. Bahamians are generally charming - we particularly enjoyed good service from Rashad and Myesha the excellent bartenders at Kimonos. There is a lovely lady who will bring you ice cream and the bartenders at the quiet pool are great (and quick) as were the Jerk Shack staff. Olive, our maid, was also sweet. We hung out mainly at the gorgeous beach or the quiet pool. The average age of guests must be in the 50s at the time of our visit so why you would blast out ear-splitting hip-hop escapes us, but that's what you get at the main pool. More mellow reggae or calypso was sometimes played - this should be the norm. The free wifi is terrible. Very slow and you get dropped frequently. It's like going back 10 years. This may be to encourage you to pay for their premium service. If so, this is very disappointing. Good wifi is cheap to deliver. To conclude, they do what they do pretty well in a beautiful location. Think carefully about whether the butler is for you and be very wary of the claim that you will get unlimited golf as a result. Good place, but flawed for the hefty price.
The resort grounds and food choices were wonderful. Service was great! I have to say the most amazing part was the insanely beautiful beach!! It was just a long stretch of beautiful white sand and crystal clear water. Jackson and Garrett were wonderful butlers. It is definitely a more relaxed resort which was what we were looking for. I was sad they didn't offer horseback riding. All in all it was a wonderful trip.
Jackie F - Revere, Massachusetts