Dreams Huatulco Resort & Spa - All-inclusive

I have very mixed feelings about this resort. We travel to Mexico often (at least once a year for the last 15 years)and have stayed exclusively at Dreams resorts the last 3 years because of the relative quality of the food (compared to other AIs) and the activities at the kids club. We always do preferred club for the private beach area and the lounge. I must say this resort disappointed in both food and preferred club. The buffet is very small with minimal variety and very few fresh options. The only fruit available is pineapple and watermelon, no fresh lettuce and toppings for salad. No jams at breakfast, no cream cheese. The buffet moves very slowly because guests are not able to serve themselves but are instead served by the staff. In a way, I like this because of sanitation but it slows things down significantly. The “6th floor” preferred club lounge is a joke. There is no bar, there are bottles of liquor and juice for you to “make” your own drink, there are only a few food options sitting in steam trays, drying out all day. If you have been to other Dreams preferred lounges you know this is not the norm. We are accustomed to plentiful variety with frequent refreshment of food and friendly, outgoing staff. The 3 times we have been in the lounge it was one harried staff member with dirty dishes piled on tables and even on the buffet area. Sodas are in two liters so simple tequila coke (a go to drink for us at an AI) is flat. Flies are all around the drinks at the lobby bar and nothing is covered, cups are dirty (we use our own tumblers at the beach and pool). All the drinks are served in cloudy plastic cups, even in the restaurants. The beach is beautiful here, truly spectacular! The preferred club cove has fish and the water is crystal clear. We are currently in our 5th day of 8 and have had plenty of shade to chose from until today when the beach is more full, probably because it’s Friday. My only complaint about this area is that the staff do not monitor the guests to ensure only preferred members use the beach. I don’t want to be snobby but we paid extra for this perk. Currently I’m in the sun because non-preferred guests are using the shaded areas. How do I know they are not preferred guests? Proffered guests have orange towels and stay Dreams bags, other guests are given brown towels. Frankly, I would not recommend the preferred club at this resort, there really is no benefit. We paid an additional $1,000 USD to upgrade our room after the first night. It was well worth it, if you are able to upgrade to a junior suit I recommend you do. The room is beautiful and spacious with a gorgeous view. The “ocean front” double bed room we had the first night was very small. Was not near the ocean and the “queen” beds were actually doubles. The pools are beautiful, three of them infinity pools however there is nothing for kids (slides etc). We haven’t tried the kids club yet, which is unusual for us, because there are “registration” hours that we are not used to, you can’t just take them at any time. On the positive side, this area of Mexico is amazingly beautiful. Lush, green vegitation with clear, warm water that is not typical of the Pacific coast. The staff are helpful and polite if not friendly. There are minimal options for AIs in this area and we really wanted to visit this part of the country. With little ones, AI just makes the most sense for us. I will come back to Haultalco, despite the truck to get here from CA because of the beauty of the area. We took a bag snoring tour and released baby turtles, both wonderful experiences. I will NOT return to this resort unfortunately. We will try Los Brisas next time. We were considering becoming vacation club members because of how often we travel to these resorts lately. This experience helped solidify the choice not to commit to one brand.

I ha a great stay at this hotel. Everything was very clean and well maintained, from the lobby to the hallways and the rooms themselves. The Staff was genuinley welcoming, especially Neftali, Jaqueline, Euledio, the waiters serving the adults pool, huge shout out to them! Also Felipe AKA Tamal lol. My room was spotless and had everything I needed for a comfortable stay. The only thing I would "complain about" was the odor at the Desire Bar. It needs better ventilation or change of carpet.

Honestly at first we were disappointed that there wasn't a swim up bar however we quickly realized there isn't a need as the pool staff come around often. They were very friendly and even recommended some drinks. The pool concierge Sandy was so sweet, informative and welcoming. No need for reservations at the restaurants! I highly recommend Himitsu and Oceana The World Cafe buffet food was fantastic they had a variety of choices and the staff are so nice and friendly. Shout out to Alma, Cecelia and Nancy (I should have written down names) Just lovely people. Ok cons... Coffee in the morning needs to come around quicker. Sports bar is musty & stuffy ugh horrible! I recommended & would definitely do another trip.

Beautiful resort… Great Food… breathtaking views….amazing service. Brenda was an amazing server very attentive… highly recommended location for vacation and get away worth every penny spent. I will be coming back soon… bringing more people.

It was a beautiful experience, I'm very satisfied, the treatment about the waitress Kimberly was excellent, I loved the asian restaurant, most of all how the waitresses treat us, they where so helpful and kind, I hope visit Huatulco again very soon...