Dreams Huatulco Resort & Spa - All-inclusive

Excellent services, your front desk staff Mirian amazing help us with our room as the location didn't meet the expectation and she was able to find us a better room in no time, Gerson so helpful with connecting with our captain Neri Pinacho for our fishing trip, much appreciated for your Spanish translation!! Now for your server staff; Eddie best beach server ever so nice and dedicated to you, Daniel Ortega at Oceana and sea side amazing so attentive to your need, Lionel and Antonio really good at Himitsu restaurant and Ximena as the Hostess really welcoming, but a big cheers to Sharen the chef for cooking our Mahi Mahi so perfectly. Revata the captain at the sea side oceana, she is really attentive to your need thank you so much!! Lastly, Antonio from the entertainment team , who help us watching an NHL game ( live ) at the bar ( Rendezvous) with 30 minute notice WOW ...thanks Over all our stay was amazing, what an amazing resort, food, room amenities all is over our expectation, highly recommend Dreams in Huatulco!! Thank you , Fred, Bianca & Sebastien from Canmore

World cafe buffet, brenda our server was amazing. So accommodating and friendly.

had to get up at 6am for 10 days to get a chair and umbrella there is not enough chairs and umbellas for the number of people in the resort

Linda and I have stayed at Dreams Hautulco 3 times prior, usually flipping between Dreams and Secrets for the 3 weeks we stayed in Hautulco. This year we decided to spend the entire 3 weeks at Dreams and we were not disappointed with our decision. We both agreed that from the moment we stepped out of our Amstar transportation and was greeted by David’s smile as he said “Welcome Home” as we were provided with cool wipes and a glass of sparkling wine as our luggage was taken from the van. We truly felt blessed to be returning to a Dreams Resort after being at Dreams Jade in December. The difference in Hautulco was that we already had Hautulco Family (staff members) here who have been so influential in ensuring that our previous vacations were the best possible. The grounds are manicured to perfection and the beach is everything a beach should be. As per usual the food at all of the restaurants and room service was once again Excellent. From the time we were greeted by “Welcome Home” to our sad goodbye that is so touching when staff members take the time to come and find us to say goodbye as we wait for our transportation to the airport. Thank You Aury and Alvaro. After spending 21 days at Dreams Hautulco Linda & I would like to recognize some of the people who went above and beyond making them special to us both. We have to tell you that Alvaro the Pool area Concierge was the one employee who made our vacation just perfect each and every day. His professionalism and dedication to provide excellent customer service to all of the guests was observed daily while also delicately enforcing certain regulations that some guests were not pleased with. (like reserving chairs with a towel and not using them for a long time) We only had a few days with his partner Sandy who left us to go on vacation two days after our arrival. They appeared to make a very good team. We were always at the adults only infinitely pool and we wanted you to know that our number one server around the pool throughout the vacation was Eligio who provided our refreshments with a dedication to ensure our pleasures were fulfilled with a smile and the request was there anything else we would require. Each and every time. Issac and Elehandro around the same pool also stood out as very good service providers. But all of them were great. We have to acknowledge Isabelle & Maricruz in Housekeeping who maintained our room with excellence and provided our needs each and every day around our timeframe as we were not always ready to have the room done when they would make their first attempt. Julio the Maître D of the Italian restaurant and Special Events is someone that we considered to be an excellent person and friend who is a role model for his amazing team who we met at the PortoFino restaurant and the VIP outdoor event made up of servers and cooks who created a night to celebrate and remember for years to come with a delicious meal in a beautiful atmosphere. Julio took the time and introduced us to Neftaili, Lionel, and Giovanni who provided us with VIP service throughout the 21 days whenever we would be dining in the restaurant that they were working at that day. They would introduce us to the other staff members and ensure that we enjoyed our meal. It was always a pleasure to be greeted by Jemina at the Asian restaurant or Seaside Grill who was so pleasant and friendly while welcoming and seating us and providing some interesting discussions while we waited for our table. The bonus was to have the team of servers indicated above all working together at her restaurant as they would make our night so much fun. They all made our meal experience so memorable and enjoyable for many of the meals at different places we would encounter for both lunch and dinner during the 21 days. Breakfast in the dining room would not be complete without a smile from all of the greeters then taken to the area of tables where we liked to be sitting throughout the vacation. Arturo would always go out of his way to ensure that he wished us a good day when he would be working. His teammates Mario and Cecelia along with all of the others always ensured that we received excellent services from providing something to removing items no longer needed. I must also let you know that Jeza our UVC representative made our Anniversary a memory we will never forget as well as her regular communications to ensure we were not needing anything and everything else was going well. She was always there if we needed something as well as providing excellent customer service and direction concerning our questions and concerns. Let us not forget Jesus who works with Jeza at UVC as he went out of his way to ensure that our needs were taken care of and followed up to ensure that we were happy and satisfied with everything. As we drove away to the airport we have nothing but praise for all of the numerous staff members who did their utmost with a smile and a wave to ensure that our vacation was memorable and to our satisfaction. In closing, Linda and Rusty want you to know that we can hardly wait to return for our 5th time to Dreams Hautulco to continue to add to our memorable vacation experiences in Mexico.

Wonderful clean resort. Friendly staff. If you wanted a chair at one of the 5 pools you needed to be up by 5:00 am. If you wanted a chair at the beach you got to sleep in until 5:15 am. The only advantage of booking the preferred club was that you could still get a chair in this section around 6:30-6:45 am. We didn't use the preferred lounge. The resort needs to stop people from reserving chairs early morning and not showing up until noon. The food at the buffets was barely adequate. The food that should have been served hot was barely warm and the food that should have been cold was warm. A lot of guests had stomach problems. Overall we had a great vacation but would hesitate returning due to the fact of having to get up so early to get a pool/beach chair.