Dreams Huatulco Resort & Spa - All-inclusive

Well. It was an incredible two weeks spent with the best people, and our experience was heightened tremendously by the staff at this resort. The property is amazing, the events and activities are tremendous (the staff are clearly focused on making sure their guests are catered to - you want for NOTHING) and it is truly heaven on earth. Huatulco has not been spoiled by the commercialism of PV, Cancun and the Mayan Riviera. This is the true Mexico. I feel it is necessary to shoutout some of the fantastic staff members who were great contributors to our vacation this year. While everyone had a genuine hello, hola or were constantly checking in to see how we were doing (including the gardeners, the pool guy and the maintenance people), the following staff reached our hearts..... Sandi and Alvaro - at the Preferred Beach Area - these two are energizer bunnies. Carrying chairs, checking in and bright morning smiles greeted us every day. Tourists are NOT easy people to deal with, but you'd never know it by these two. Knowing our names by day two, genuine conversation, and a willingness to help - everywhere and with everything (even things that they had no involvement in - WOW. Customer service, follow through and care - that's Sandi and Alvaro. Brenda from the World Cafe was a welcome face from last year. She remembered us, and was willing to engage with us. Her warm and welcoming nature, her willingness to assist and her care exudes care and compassion. What a face for Dreams. Genaro/Gerry - From the Seaside Grill - and previously from the Preferred Lounge, is a great server. In the morning, nothing makes you feel more welcome than Gerry's face. He was a kind, sharing man and was always willing to fill that mimosa, coffee cup and get you anything you needed. He was interested in what we had to share, answer questions for us, and was willing to do that after only knowing us for a short period of time. For Gerry, relationships and friendliness is what it is all about for him. What an ambassador for Dreams! Libni - the waiter at the El Patio Restaurant - for someone whose English is impeccable and a willingness to cater to this tourist who has allergies... wow. Libni's great interpersonal skills and his big bright smile was something we always looked forward to. Renata - Supervisor - Seaside Grill - Renata is new to Dreams, as she shared with us. But, you'd never know it. She has adopted the Dreams philosophy full on. Her care, willingness to accept personal recommendations and her genuine interest in us was very welcome. It was clear from her interaction with her staff that they too had respect for her and wanted to make the best experiences for the guests. It was a warm and welcome atmosphere in the Seaside Grill, mainly due to to the leadership of Renata. Nancy - Seaside Buffet - Nancy's ear to ear grin is something that should be bottled! Her innate serving strengths, and audible giggles was something that definitely made our morning and lunch times at the grill the best! She was often seen to be anticipating what needed to be done next, and was always making the grill a pretty place to be..... Kimberley and Yadirya - servers at the Seaside Grill - these two. Two of the happiest and welcoming staff at Dreams. Great holas from across the restaurant and intentional greetings (even when they weren't in our section) made this group of tourists the happiest. Way to go, girls - don't ever change. Samantha - omelette maker at the Seaside Grill - doesn't matter if it was one huevo or two, Samantha makes the best omelettes. Service with a smile, and how she managed to monitor multiple omelettes even with long lines at her station - I will never know..... All I can report is that those eggs were the best - service above and beyond. This is a long review, but well deserved. These employees embody the spirt of Dreams - family, fun, relationships and community. It is no wonder that their staff turnover is low - with a community like that - who would want to leave? In fact, being a temporary member of this community as a tourist is a pleasure... and makes me wonder why I left..... no worries, as we will be back..... sooner than later. Thanks so much, Dreams..... it truly was a pleasure.

Terrific location. Staff is friendly and accommodating. Comfortable rooms with lots of hot water and air conditioning. Food is generally good, however we felt rushed in some restaurants at dinner time. Menu is good but some variety could be introduced. Lots of activities for people of all ages. Nightly entertainment is varied and good quality. One major complaint ... the volume of the music played around the pools and at the outdoor events was far too loud hampering and conversation. Why so darn loud? Totally unnecessary. Be out early to reserve your chair at the pool of your choice.

We had a wonderful stay here! I am vegan and the staff were so accommodating - making special meals for me. The waiter Alex at the world Cafe had amazing service. Roger the restaurant manager was also great.

worst experience of my life!!! Staff were so horrible, treated me and my family terribly!! I would never recommend coming here!

Excellent hotel. Staff was professional yet friendly. Rooms well taken care of and constantly checked for any needs guests may have. Service was outstanding, big shout out to Miguel who waiter our romantic dinner out at one of the gazebos, dinner was delicious.