Dreams Dominicus La Romana

The best hotel we ever stayed at. Make sure to book the Preferred Club and enjoy this top level experience. Absolutely adorable staff, delicious food and the best cocktails you can get on the Island. Shout-out to Wendi Vargas, who made our stay at the Preferred Club Pool area a once in a lifetime experience. We'll come back for sure.

I have been a Hilton Honors member since 1980. Although I am now retired and travel less frequently, during my career I maintained Hilton Honors Gold status for many years. In all that time, my wife and I have never been treated with the level of indifference we experienced during our recent stay at the Hilton Garden Inn in Hays, Kansas. After a long day's drive, we checked into the hotel on June 22, 2026, looking forward to a relaxing evening and a good night's sleep. We ordered dinner from the hotel restaurant and took it to our room. Our meal consisted of a brisket grilled cheese sandwich, a fried chicken Cobb salad, and a slice of cheesecake. Unfortunately, the food was of extremely poor quality. The grilled cheese was made with stale bread and contained little, if any, brisket. The Cobb salad had no bacon, no bleu cheese, no avacado and the four small pieces of breaded chicken tasted like inexpensive frozen chicken (see menu photo attached) . The $9 cheesecake also appeared to be a frozen, grocery-store-quality dessert. The meal was so poor that we found it inedible. I took the food back to the front desk and explained the situation. The front desk manager neither apologized, expressed any empathy or understanding nor offered to replace the meal or suggest another menu item. Instead of relaxing after a long day of driving, we had to leave the hotel to find dinner elsewhere. Our problems did not end there. We placed food for our next day's lunch from our travel cooler in the room's mini refrigerator without realizing that it was not functioning. As a result, our food spoiled and had to be discarded. In addition, the air conditioner would not cool the room below 74 degrees, making for an uncomfortable night's sleep. During our checkout the following morning, I shared all of these issues to the front desk attendant, Ben. He appeared completely unconcerned and offered no apology for any of the problems we experienced. When reviewing our folio, I noticed that the charge for the dinner we had returned had not been removed. I showed Ben photos of our meal and asked him to credit the charge. He refused, stating, "I can't do that. You ordered it and picked it up, so you pay for it." I explained that we had returned the food within minutes because it was inedible (see attached photos). His response was, "There's nothing I can do." I then pointed to the Hilton Garden Inn Promise displayed on the plaque next to the front desk, which states: "Our goal is to make your stay better and brighter. If something isn't the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed." At this point, Ben replied, "Well, if you're going to bully me, I guess I'll have to take the meal off your invoice." Not exactly making our stay better and brighter. As a 70-year-old retired missionary who has spent a lifetime serving others, I found both his comment and his attitude hurtful, disrespectful, and completely inconsistent with the level of hospitality I have always associated with Hilton. I recognize that problems can occur at any hotel. What made this experience so disappointing was not simply the poor food or the maintenance issues, but the complete lack of concern, courtesy, or effort by your staff to resolve them. This experience fell far short of the standards I have come to expect from Hilton over the past four decades.

Sandra and Francisco at Sakura were amazing and provided tremendous service.

Lovely Experience, Santa and Robert and our chef were great hosts

10/10 food and experience. Eau was a great chef and sylvie was a great waiter