Dreams Dominicus La Romana

Our stay at Secrets La Romana Resort & Spa started positively. We were first given a spacious room with a nice view, but from the first night we noticed it was extremely noisy. We could hear everything from the room next door and had to sleep with earplugs. We requested a room change, and the new room was clearly worse: poorer layout, no pleasant view, noise from the neighboring family hotel, and even a bathroom leak. When we complained, one staff member basically told us the first room had been an upgrade due to availability and that the new room was what we were supposed to have. Nobody had explained that at check-in or warned us that changing rooms because of the noise would mean a downgrade. The situation was handled with little empathy, although a manager, I believe named Luz, eventually helped us move to a better room. The most serious issue happened on our last day. We went to the beach around 6:30 a.m. and were actively using chairs under a palapa. Around 8:00 a.m., we left the palapa temporarily for about 20 minutes to go to the room and get coffee. When we came back, all our belongings were gone. Other guests told us hotel security had taken them to the concierge. They also told the security staff that we had been there since around 6:30 a.m., but the guards dismissed that information and took our belongings anyway. We understand the hotel wants to prevent people from reserving chairs for hours, but that was not our case. We had been using the chairs since early morning and only stepped away briefly. Guests should be able to go to the bathroom, get coffee, or swim without their personal belongings being removed. This happened to other guests too, including some girls who were actually swimming in the sea; if one of them had not rushed out, security would have taken their belongings as well. What made it worse was the staff’s attitude. Instead of apologizing or investigating properly, they blamed us for “reserving” the chairs and refused to clearly identify the security staff involved. This felt very inappropriate and unsafe for a resort of this category. There were some positive aspects, including some restaurants and helpful staff members, but these incidents completely ruined our overall impression. For a resort marketed as adults only and high-end, we expected much better service, communication, and respect for guests’ personal belongings. I would not recommend this hotel if you are looking for a truly relaxing adults-only experience.

Armando was the best for me! From the entertainment team! I really enjoyed the steakhouse and they are very good with service

We had a wonderful 2 week break at Secrets La Romana, wonderful staff especially Bianca and Danny in Copa buffet. Beach servers Otto and Deorka, thank you for your kindness and lovely smiling faces. We will be back. Cheers Elaine and Neil from UK

We had a great experience at Secrets La Romana. The infinity pool is right by the beach and the entertainment are great at getting everyone involved each day. Miguel did lots of activities like water boxing and pool yoga and was friendly and encouraging. The Secrets restaurants and great, Chinola, Noor and Sakura (the dreams ones are good especially the Coastal grill but the Secrets are better). Can’t fault location, room or service. the pool staff/waiters are so attentive and the entertainment team particularly Miguel are fab. The coffee bar is also great!

Amazing experience! Stafe was excellent and the chose for food and drink was very good with over 7 restaurants for dinner and bars open form 10 am and the pool open b from 8 so the relaxing can start early. The decor was very nice and atmosphere was amazing with just the birds in the trees making noice when walking to pool or dinner as well small speaker playing relaxing music.