Dreams Dominicus La Romana

Best resort Raul, Olga and iberria were phenomenal at the Club preferred lounge I recommended everyone here and staying at this please all but great reviews

Overall, we are relatively satisfied with our stay. Our room is beautiful and well maintained, and we are still very impressed by the number of pools throughout the resort. One of the biggest advantages is also that it is easy to visit the à la carte restaurants without having major difficulties with reservations. We really appreciate this. However, there are a few things that have negatively affected our stay. The biggest issue for us is the noise in the evenings. The entertainment can be extremely loud, especially because of the music and speakers. At times, it is almost impossible to have a normal conversation, and during some shows it is actually difficult to understand what is being said because the speakers are simply too loud. We completely understand that entertainment is part of a resort experience, but we would really appreciate it if both resorts did not have such loud entertainment at the same time. Having the evening entertainment alternate between the two resorts would make a big difference and would also give guests the opportunity to enjoy a quieter evening. We are also disappointed with the current opening hours and the way the à la carte restaurants are closed on different days. During our previous stay, it seemed that usually only one à la carte restaurant was closed at a time. Now, there are sometimes two or even three restaurants closed at the same time, rotating from day to day. As a result, the remaining restaurants naturally become much busier and the dining experience is less relaxed. Unfortunately, we also feel that the food quality, especially at the grill restaurant, has declined somewhat. We were more satisfied with the quality during our previous stay. The staff experience is a little mixed. There are some employees who are absolutely wonderful and make a noticeable difference to the overall experience. For example, Wendy is always incredibly attentive. Whenever she sees us, she immediately notices us, has a big smile on her face and makes us feel very welcome. The gentleman at the beach who always helps us with our towels is another great example. He is always smiling and cheerful, and you immediately find yourself in a better mood when you see him. Some of the entertainment staff are also very friendly, motivated and genuinely enjoyable to be around. Unfortunately, the motivation and friendliness are not consistent across the whole team. Some employees seem very unmotivated and sometimes look unhappy or uninterested, which can make guests feel a little out of place or unwelcome. Of course, everyone can have a bad day, but when this happens repeatedly, it does affect the overall atmosphere. There are also some issues with the service in the restaurants. Sometimes orders have to be sent back because something that was ordered is not actually available, or certain requests are simply overlooked. There are occasions when several things have to be corrected or reordered, which can be frustrating and makes the dining experience less smooth than it should be. Despite these points, we still like the hotel overall and especially appreciate the beautiful resort, the pools and the great selection of à la carte restaurants. There are definitely employees who make the stay special, and we would like to specifically thank people like Wendy and the gentleman at the beach for their great attitude and service. We simply hope that some of these things can be improved, because compared to our previous stay, especially the noise level, restaurant availability, food quality and consistency of service have unfortunately declined.

This hotel is absolutely beautiful, with its chilled atmosphere and laidback vibe it has everything you need for a relaxing atmosphere. The rooms are beautiful and clean, although we did have no hot water in the basin or sink when we arrived, so a cold shower is all we could have after 9 hours travelling. We reported the issue several times but nothing was done until 17.15 the next day when we had to go visit the concierge to complain…. Shower was fixed (somewhat) and all was good! Juliana on the entertainment team is fantastic! From yoga to dance lessons she always has a smile on her face and so very friendly! The beach is fantastic! White sand and aqua blue sea….. calm and peaceful. Cocktails made by Junior in the Preferred lounge are perfect! Wendy serving the drinks by the Preferred pool, was excellent and always had a smile on her face! Avoid the invitation to the Unlimited vip membership meeting, unless it’s something that you’re seriously interested in, as it went on for 2 hours to be offered a membership for the fee of £49,000!! 2 hours of our holiday wasted!

Love the hotel and we have had great service from Wendi Vargas. She has made us feel very welcome around the pool areas. Highly recommend this hotel

Our stay couldn't have been better. All the staff are so friendly and happy to help. Shout out to Wendi who is always around to look after you!