Dreams Dominicus La Romana

Raul & Olga best bartenders in the resort give them the name of the drink you want and they will do it real conessors!!! Go see them at the prefered pool bar !!!

Wendi Vargas gives good service at the preferred pool.,

We were expecting the best, as we have stayed in Secrets many times before around the world but this is definitely NOT a Secrets! Continuously rude arrogant staff. Zero atmosphere. No entertainment. The worst service possible. Room service is a disaster as the app never worked so we called room service who only seemed to understand Spanish. Limited plug sockets. Coffee machine in the rooms were older than me and also did not boil water. Coffee shop seemed at first glance ok but yet again, extremely rude staff who never acknowledged our order and we just had to guess if it was taken on-board which 99.9% of the time was wrong. We upgraded on arrival to preferred which seemed a nice treat to ourselves but within 1 day we realised the only treat was a free straw beach bag. Laughable! There is no tea Coffee snacks etc around the preferred pool and if we did ask, a member of staff would have to either go to the Coffee shop or, next door to Dreams hotel. It seems that this was a Hilton hotel not so long ago and Secrets have just put their name on the front door. The food in the buffet was edible if you only had bread cheese cereal and yoghurts as all the heated food was always just warm. Never hot! The procedure of sitting down to eat in the buffet was to be shown to your table, asked if you would like water, tea or coffee but.....if a server came and asked this, it would be 20 odd minutes before it arrived if it ever did. We ended up just walking out most of the time. Bird poop on the table and when I told a staff member she just laughed and wiped it with a dirty tissue. No cleaning products used. Disgusting ! As for ALL the restaurants, I believe the produce was good but not a single person in this place has been taught how to cook or serve the public. Every bit of chicken or fish was severely overcooked and inedible. Every meal would be brought over at the wrong times, so one would be finished before the other had started eating. This hotel is run with minimal lazy rude staff members who really do not care for anything or anyone. From the first day we had problems which we complained about to the man in charge but all he did was apologise and that he felt it was just a language barrier. We have travelled the world to some amazing places including around 10 other Secrets resorts with numerous different languages and have never ever had this problem. We were part of a group of four and we all at some point were unwell with stomach problems and sickness and one of our group is now in hospital in the UK due to Ecoli. We only chose this hotel as last year we were in Dominican Republic in Cap Cana which was the best Secrets ever but only chose to change to this dump due to it being on the Caribbean side which meant no sargussum. This was the only plus. The beach COULD be beautiful if we were not all lined up like sardines in Benidorm, with cheap uncomfortable sun loungers. Re-book and stay clear!!!

The experience with Sushi men Aftab was Amazing!!! Thank you 🙏

it was an awsome experience at the sushi bar with AFTAB AND FERNANDO! amazing wine and food!!! you need to try it!