Dreams Dominicus La Romana

The resort is an hour away from the airport. We stayed at the Preferred club. Upon our arrival, I immediately noticed chaos. So many people sitting in the lobby waiting to be taken care of. I looked at my family member and immediately said, "Oh, oh. This doesn't look good." We sat for a bit and someone came over and eventually checked us in. They gave us our key card and said, "You're in building 2". We had to go find it ourselves, unescorted. Someone came up to bring us our luggage and that was that. Certainly not what I expected for the Preferred Club. Day 2, we went to go have breakfast. We were probably gone 30 minutes if that much. We returned to the beach to notice our belongings were gone. I cannot tell you how mortifying that was. A beach guest told us they came and took our things, as you're not supposed to reserve beach chairs. Go get them at the concierge, which we did. The concierge confirmed this, but we were not gone long, as we explained and also, there were plenty of beach chairs still available, and not only that, we were not the only ones who reserved chairs. Many of the guests were gone for HOURS AND I MEAN HOURS, from morning on, and no one picked up their belongings and moved them. We let management know also that our belongings were confiscated, and as we are new, there was no signs where we could get our belongings. Management was extremely apologetic and offered many times to assuage our concerns with perks, which we appreciated, but declined. If it were not for the helpful guest to tell us where to pick up our personal items, we would have assumed they were stolen, as many of the beach staff do not speak English. I understand there is a problem with selfish guests, because we did observe this, but we came right back after eating to see our things gone. It made us angry, as no one else's belongings were picked up after being gone all day. Keep your hands off of your guests' property, Secrets. That was totally mishandled, as we did not know what happened and there were no signs where to get our items. Not cool! The property is beautiful and very well maintained. Picturesque! The only thing is I read that it is quiet and it's not. Music will probably start at 9am and at first it's mellow and tranquil. However, by afternoon, it can become way too loud. Extremely loud, and there is no place to escape it unless you go to your room, and no one wants to do that. Sometimes you just want to read or sleep for a bit, but the music is so loud and distracting! We did enjoy a few shows like the Michael Jackson show, the fire show and the Circus show, and silent music party. Also, for a open buffet, it was a bit odd to see everything behind a glass and having someone serve you. Not ideal for me, but went with the flow. The food was just ok for me. I wasn't blown away. Housekeeping was good. We did not use room service, as we did not want to spend $10.00. Upon check out, one of the concierge's asked for our feedback on our stay and we mentioned again about our belongings being confiscated. This guy kept going back and forth with us about their policy. I asked him where were the signs where to pick up your belongings if they're confiscated and how would he have liked that to happen to him in a foreign country? He finally said he understood. Secrets, the customer is always right. Don't go back and forth with the customer if you're asking for honest feedback. All in all, we did not let it dampen our vacation, and we still had a nice time, but never have I ever experienced that on any of my trips, and I hope I never do. We probably will not return.

David Santana was an excellent waiter and very attentive!

Kevin M at Noor made our experience great from Beginning end. He was super friendly knowledgeable, and top-notch service. Noor is by far the best experience at this resort. The entire staff was great as well, can’t say enough!

Beach and Location were amazing. Noor and Coastal Grill were our favorite restaurants. Bars are lacking a variety of alcohol and specialty drinks.

Our stay at Secrets La Romana Resort & Spa started positively. We were first given a spacious room with a nice view, but from the first night we noticed it was extremely noisy. We could hear everything from the room next door and had to sleep with earplugs. We requested a room change, and the new room was clearly worse: poorer layout, no pleasant view, noise from the neighboring family hotel, and even a bathroom leak. When we complained, one staff member basically told us the first room had been an upgrade due to availability and that the new room was what we were supposed to have. Nobody had explained that at check-in or warned us that changing rooms because of the noise would mean a downgrade. The situation was handled with little empathy, although a manager, I believe named Luz, eventually helped us move to a better room. The most serious issue happened on our last day. We went to the beach around 6:30 a.m. and were actively using chairs under a palapa. Around 8:00 a.m., we left the palapa temporarily for about 20 minutes to go to the room and get coffee. When we came back, all our belongings were gone. Other guests told us hotel security had taken them to the concierge. They also told the security staff that we had been there since around 6:30 a.m., but the guards dismissed that information and took our belongings anyway. We understand the hotel wants to prevent people from reserving chairs for hours, but that was not our case. We had been using the chairs since early morning and only stepped away briefly. Guests should be able to go to the bathroom, get coffee, or swim without their personal belongings being removed. This happened to other guests too, including some girls who were actually swimming in the sea; if one of them had not rushed out, security would have taken their belongings as well. What made it worse was the staff’s attitude. Instead of apologizing or investigating properly, they blamed us for “reserving” the chairs and refused to clearly identify the security staff involved. This felt very inappropriate and unsafe for a resort of this category. There were some positive aspects, including some restaurants and helpful staff members, but these incidents completely ruined our overall impression. For a resort marketed as adults only and high-end, we expected much better service, communication, and respect for guests’ personal belongings. I would not recommend this hotel if you are looking for a truly relaxing adults-only experience.