Dreams La Romana Resort & Spa

I would like to start this review by stating that my 11-year old daughter and I traveled to Dreams La Romana Easter week when all the kids were off from school. We were expecting the resort to be crowded, what we didn't expect was the resort to be as mismanaged as it was. CHECK IN I paid extra money for the Preferred service, which included Preferred check in. What that meant, apparently, was my daughter and I were put in a nice room with couches when they checked us in. We proceeded to spend the next FOUR hours in that room waiting for our room to be ready. As the day progressed, there were many, many more guests who were waiting for their rooms as well and we were all stuck in that room like a holding pen where it was standing room only and we were shoulder to shoulder waiting for our rooms to be ready. I shudder to think of what the regular check in is like if that was "Preferred" check in. BEACH Is actually quite small. It is a roped off water area, almost like an inlet more than an ocean with waves. Again, I paid for the Preferred service, which included a special Preferred area on the beach, that was supposed to be less crowded and have more shade. I can tell you that every morning I was there for the seven days I was there, all the beach chairs were taken by 7 a.m. What they don't tell you is there's another service called Butler Service that you can pay even more money for and there are separate beach chairs for the people in that are in the Butler Service. But that's within the Preferred beach area so it takes away from the beach chairs available to the Preferred guests. I would also look in the regular beach area where as early as 7 a.m. there were no beach chairs. I was told that there were guests giving staff members money to go out there at 6 a.m. to put towels on chairs for them so they were taken up. Disgraceful! There were a few signs saying, "there are more sun beds than guests at the resort, so if you cannot find one, ask a staff member to get you one." Okay, in the SEVEN days I was there I saw someone working on the beach one day only and asked him to get my daughter and I a chair and after he grumbled, I gave him some money and he went and got me two chairs. Never again did I see anyone working on the beach to help with this issue. I know they were at maximum capacity but they had to know that was going to happen and try to manage this situation much better. FOOD The restaurants were okay. The buffet was okay. We never got sick. We drank only bottled water and brushed our teeth with bottled water. The big problem was they do not take reservations for the restaurants (Unless you pay for the extra Butler Service) so every night we would have to wait at least an hour to get into a restaurant and then it was very slow to get any food. We would resort to going to the buffet when we were starving quite a few times because that was less of a wait. I will tell you at least four times when we were at the buffet, never once did anyone come to our table to ask us if we would like a drink or water. And we would sit for an hour and eat. They are horribly understaffed and were not keeping up with the people at this resort. POOLS Were pretty, nothing earthshattering. ROOM Preferred rooms are nicer than regular but nothing great, so that is a nice perk to paying more for the Preferred. The mattress was really old and the pillows were falling apart in pieces. STAFF Some of the staff were helpful, some were only helpful if you tipped them, some were not helpful at all. I would like to say a special thank you to Octavio Coroero at the VIP desk. Whenever I had a question and couldn't get anyone else to help, Octavio would jump up and help out at any time so I am quite grateful to him. We wanted a schedule of events at the resort daily put under our door as they are supposed to do. Every day I would go to the front desk, concierge, Preferred Club and ask them to do that for the following day. And every day it wasn't there. How hard is that to get done? OVERALL I have been to a minimum of six all-inclusive resorts with my daughter in Mexico, Barbados and now the Dominican Republic. I can assure you I would never go back to this one. I felt like the money I spent was sorely wasted on a resort that couldn't provide the very basic amenities like a beach chair every day, food in a reasonable time period and a drink at the buffet. Forget anything more extravagant than that, it's not going to happen. Sorry, Dreams La Romana, you really dropped the ball here.

Had the best vacation ever! In a world that everyone and everything was amazing, there were two employees who just went above and beyond, Lorena Herrera and David Diaz, they are both managers and I just can’t say enough about them. If u come here, you NEED TO MEET THEM. Thank you both for making our vacation unforgettable!!!

Amazing service and food, but only for 18+ which was fine for us. Went here for dinner twice during the week and had some of everything and it all was quite fantastic. The salmon, lobster, and lamb chops were group favorites. Elvin Matos made the evening, for my friends and me. Amazing resort, and I plan to come back again.

We had a group of 14 people ranging in age from 4 up to 71. There was something for everyone, and we all had a great time! The property is beautiful and the service was excellent! This was our second Spring Break trip to this resort and we are planning to come back again next year. Picasso and Pokémon were two of the friendliest staff members who helped make our stay so enjoyable.

Thought it time to tell the world how much of a great place Dreams is. The property is beautifully kept, the rooms are superb and the super friendly staff go above and beyond to make your stay a happy and memorable one. I am down here to La Roma many times through out the year and there is a reason that I always aim for Dreams as my first choice. I have stayed at many of the other resorts, but they just do not compare to Dreams. One of my favorite restaurants of the many fine ones is Olio’s, the staff there including Jordan, Henry and the rest are the best! Keep up the great work Dreams, you are my “Home away from home� EXCELLENTE!!