Dreams Dominicus La Romana

The good: The hotel is very clean, its beautiful. The pools are great. The drinks are also pretty good. The bar tenders for the most part were very friendly (especially the Preferred Lounge bartenders). The okay: The food. We had better food at the Hyatt Ziva/Zilara in Punta Cana. The buffets at Secrets are pretty good. The preferred beach is extremely crowded. The Dreams side is better. The bad: The rooms. Night 2: Our room starting making a buzzing sound coming out of the ventilation at 2am (it was loud enough that it woke both of us up). And every 10 minutes, the buzzing sound would start (and last 30 seconds.) I wished I could upload the videos of this on this site (it only allows for photos). I speak to the front desk the next morning and they changed our room (and upgraded us, great!) Night 3: The new room is freezing. We raise the temperature to 78 degrees (25 Celsius) and the room does not go above 63 degrees (17 Celsius) to prove its not working correctly (we wanted it at 71). Again, we're back at the front desk asking what's happening. They have two technicians come to fix it (because the first one did not fix it). The second technician does something and its fixed. Great! Night 4: We come back from the beach, and the room is extremely humid, the walls and floor are coated in a fine mist (images of the walls attached, the floor was dark, and it was harder to take a photo of the mist. I ended up slipping once). They bring in a dehumidifier (that wasn't the quietest, so it goes back to my first problem of it not being a quiet room). This thing pulled 3 buckets of water, every single day. So from Night 5 to Night 8, I am emptying this thing out in the morning, in the afternoon (if we're there) and in the evening. I've attached an image of me doing this as well. Why did I put up with this? Because I was tired of going to the front desk, every single day and we didn't feel like changing rooms...again. Finally, the day before us leaving, I go to the front desk to speak to someone as the dehumidifier kept spilling every time I emptied it out (it was that full, that it would turn off automatically when it filled up). I spoke to Emmanuel Paniagua (the manager on site), explained everything and here is where the excuses came in: "Well, housekeeping was supposed to empty out the dehumidifier" Okay, well, no one told them to do this, and no one told us they were supposed to do this either. "Well, this is a pretty humid place". Except, I've been to multiple Caribbean islands (Including Punta Cana) and I've never had a room sweat on the floor and walls. He had no answer to this. "Well, why are you just telling us this? We could have set you up in a Cabana". Yes, a Cabana would have made this better...somehow??? "Well, what we can do is give you 5000 Hyatt points" I actually smiled because that's the equivalent to nothing. After I pushed back and said no thank you, he went into his office to talk to someone. Then, they offered me 10,000 points. When I said that's still not a whole lot (given Hyatt's recent point devaluation) and I'm not interested, he then asked me he wasn't well versed what 10k Hyatt points were even worth. He said he would add me on WhatsApp to see what he can do. Then I heard nothing until I filled out the survey days later that Secrets sent out, again, he offered 10k points. After we left, my wife had mentioned to me that she reached out to them about my birthday and she wanted to do something special. Their response? "We've got it!" Turns out, they didn't have anything. They did nothing (she had to remind them again when we arrived on day 2). Overall, I wouldn't stay here again. It's too much of a hassle and quite honestly, I don't think I'll be staying at a Secrets again. I'll be going to other companies.

Wonderful stay at Secrets La Romana! Special thanks to Lourdes De Jesús, Olga De La Cruz, Luis Fulgencio, and Wendi Vargas for their kindness and excellent service. They made our anniversary truly special. We will definitely return!

Wendi Vargas was incredible! She tended to our needs wonderfully at the pool and was very attentive. Definitely recommend!

Great experience, william was great and on top of every detail

Preffered beach is fine, Everythings is fine