Dreams Dominicus La Romana

I was a perfered guest. Check in was very confusing. We arrived at Check in time yet couldn't get out room for 2hrs. We were not able to get wifi or enjoy anything because we didn't have a room number and staff seemed to not care, as this seemed normal to them. We entered our room to find it extremely humid. I mentioned it to the bell hop. He seemed to not care. We were tired so we slept. Woke in the morning to mold smell and humidity again. I complained to the tip desk and nothing was done. The tip desk did nothing but try to sell me the hyatt club wasting yet another 2hours of our vacation. I still had no map of the resort and really no information on activities or the resort. Wifi was always down and thats how you access everything through the resort apparently. In the evening of day three I went to the concierge desk to tell another person I think my air conditioner is not working. I was met with a brush off, but by that time I was not having the brush off any longer and told them to get someone to fix it immediately. They finally sent a man to fix it, he worked for about 30mins to find my room was infact 80degrees. He needed help to fix it. No one would come on his radio so he ended up using my room phone to call for help. It took a while but someone finally picked up after about 5mins. Another man came to help and the fixed it about 30mins later, the smell of mold remained and my son got very congested from it, our clothing stunk from it as well but we figured we'd try to make the best of the time we had left. I thought finally we can enjoy our vaction. Only I was met with rudeness almost everywhere we went from staff. I am a smoker and was smoking right beside an ash tray and was told I couldn't smoke there, yet other guests had smoked there for days with no problem. The sushi/hibachi restaurant which they insisted i need a reservation for and was only given two times as they told me it was full, was infact empty of guests and full of staff hanging out in the air conditioning. The fellow that made out sushi looked disheveled and his name tag was on upside-down. My son then observed him making fun of the only other couple and how the man chewed his food. When he noticed my son saw him, they ducked in the back and we left. Mare was the best restaurant at this resort. Attentive staff and the food was excellent. The perfered bar ignored you unless you had cash in hand. The perfered pool butler's were Attentive when sitting in the chairs relaxing by the pool. The perfered beach butler's were non existent. Three times I went to the beach and I was never asked if I wanted a towel or a drink, I had to get them myself. Evenings were quiet except for the sounds of excitement from the dreams side of which we stayed on the secrets side and again no wifi or TV at that point to know what was happening. We used out swim out pool more then anything, that was lovely and well kept. I was glad to have as swimming everywhere closed at 7pm while the sun was still shining. Despite our smelly room the house keepers are 100 percent your best staff. They were very attentive to towels room cleaning and stocking the refrigerator with water and soda. The were also very friendly. So over all I would never recommend someone stay at this resort. It was to be a dream vacation for me and my family and it really flopped. I feel hyatt let me down and in the future will most likely stay away from the brand entirely.

Wendi Vargus was amazing at serving drinks around the pool. Had a fantastic time. Very lovely people in resort but Wendy made the experience extra special.

Overall, I had a terrific experience at this hotel and only wish I had stayed longer. From the moment I arrived, the staff was welcoming and attentive, making check-in smooth and easy. The property was clean, beautifully maintained, and had a relaxing atmosphere that made it easy to unwind. The beach was calm and perfect for spending a peaceful day by the water. The dining exceeded my expectations. On our first night, we ate at Chinola, where the food was flavorful, especially the sancocho. The appetizer platter and our main courses were delicious, and the outdoor grill created a wonderful atmosphere. The buffet offered an impressive variety of options, with dishes that reflected the local culture. I also ordered in-room dining, which arrived quickly, hot, and delicious. The Dominican breakfast was a highlight and a great way to start the day. The Preferred Club exceeded my expectations. The experience felt more elevated than at other hotels I’ve stayed at in the U.S. The food and beverage selections were beautifully presented with plenty of variety, and the lounge was welcoming, comfortable, and relaxing. The only improvements I would suggest are a few minor updates to modernize the rooms, such as adding more convenient charging ports and refreshing some of the furnishings. I found the bed to be a bit uncomfortable and the water pressure low, but this did not take away from what was otherwise a wonderful stay. I would definitely return and highly recommend this hotel to anyone looking for a serene getaway in a beautiful beachfront setting.

Beautiful place, tasty food and excellent staff for the activities, the shows and the dances, especially Dareling. Super nice and kind!!! Love the people and the atmosphere here!

Raul, Wendy and Olga are amazing!!!