Sandals Barbados

We visited Butches Chop House, the food was amazing! Staff went above and beyond to meet our requirements. In fact all the restaurants we have been to have been great! Resort is a little too lively for us, but all the staff are fabulous! Jennelle and Kadri were amazing in the Butch’s restaurant!

We booked our honeymoon through Virgin, and when choosing our hotel, we were well aware of the reputation Sandals has. As this was a once-in-a-lifetime holiday for us, we wanted to do it properly and felt confident that Sandals would deliver the experience we were hoping for. Unfortunately, we were let down — not by the food, the room, the facilities or even the weather, but by the service and attitude of many of the staff. There seemed to be a real attitude problem among a number of staff members, with many giving the impression that they simply did not want to be there. I work in hospitality myself, and regardless of what a customer is paying, whether they are staying at the most expensive level or the most basic, every guest should be treated with the same level of courtesy, friendliness and respect. At Sandals, however, we often felt as though we were a hindrance or a nuisance rather than valued guests. A perfect example was our visits to the Paris Café. On several occasions, we ordered a crepe, only to be met with huffing and an attitude that made it feel as though we were asking for something completely unreasonable. These were items being openly advertised, so it was extremely disappointing to feel uncomfortable simply for ordering them. We experienced a similar lack of warmth in the restaurants. The hosts often appeared to be reading from a script, with very little interest in engaging with us beyond saying, “Follow me to your table.” We regularly made the effort to ask how they were and how their day was going, yet on several occasions there was either no response or a very minimal one. It made the experience feel incredibly impersonal. Unfortunately, our experience with the honeymoon package was equally disappointing. Before arriving, we had researched the Sandals website and found the complimentary honeymoon upgrade, which included champagne on arrival, a special turndown service with roses on the first night, and breakfast in bed on a day of our choice. As this was our honeymoon, these were things we had genuinely been looking forward to. On arrival, we were shown to our room, but there was no champagne. I initially said to my husband that perhaps it would arrive later that evening with the turndown service. Brian showed us around the room and actually pointed out that we were missing a bottle of champagne from the fridge, as well as two umbrellas from the wardrobe. He assured us that he would arrange for these to be provided straight away. The umbrellas never arrived. In fact, by the time we checked out 10 days later, we still had not received them. We also had to visit Reception four separate times to ask about our honeymoon package, only to be given various excuses, including “sales are on their lunch” and “sales have gone home for the day.” We were repeatedly told that apparently nothing could be done without them. A few days into our holiday, following our final visit to Reception, we eventually received a knock at the door with our champagne, a basic card and the breakfast ordering form. At least progress was finally being made — although, unfortunately, the honeymoon experience we had been expecting was already somewhat lost. We decided to order our breakfast in bed on our two-week wedding anniversary as a special treat. We carefully read through the form and ticked and circled everything as required. There were no further instructions or notes explaining that anything additional needed to be requested, so we presumed we would be receiving a substantial breakfast as part of the honeymoon package. What arrived was a cup of coffee, one glass of orange juice to share between the two of us, and some very soggy toast. To say we were disappointed would be an understatement. Ironically, we then received a welfare call from housekeeping, during which we mentioned how disappointing the breakfast had been. The response was simply a thank you for the feedback, followed by the call ending. At that point, we could only laugh about it and went to the restaurant to get ourselves some actual food. Thankfully, the food throughout the resort was the highlight of the holiday. The quality was genuinely sensational across all of the restaurants and was one of the things that made the experience enjoyable despite everything else. However, sadly, we will not be returning to a Sandals resort in the future. For the price we paid, and particularly for what was supposed to be a once-in-a-lifetime honeymoon, we expected a much higher standard of service and attention to detail. We know from experience that we can receive far better service elsewhere while still enjoying equally good food. Ultimately, it was not the resort itself that ruined our experience — it was the attitude of the staff and the lack of care shown towards us as guests. For a brand with the reputation and price point of Sandals, we expected considerably more.

This is our second trip to Sandals - Barbados, and once again, we absolutely love it! The location is incredible, and there is so much to do around the resort. Whether you want to relax by the pool, enjoy the beach, try different restaurants, or take part in the activities, there is always something to enjoy. The rooms are comfortable, clean, and well maintained, and the entire resort does a great job keeping everything clean and inviting. We also really appreciate how quiet and peaceful the resort is. Even with everything going on, the noise level is never an issue, and it makes it easy to relax and enjoy your vacation. For everything that is included, we feel like Sandals offers a great value. The food, drinks, activities, entertainment, beautiful location, and overall experience make it well worth it. We also want to give a huge shout-out to Shakira, the cook at Butch’s! She was absolutely awesome! Her food was fantastic, and she was so friendly and welcoming. She definitely helped make our experience even better. After coming back for a second trip, we can honestly say that Sandals Barbados feels like a place we can keep coming back to. We love it here and are already looking forward to our next trip!

Location is great, 15 minutes from the airport. Atmosphere is very relaxed, nice, and clean. Rooms are updated and nice. Very quite concerning noise. Service has been great! Highly recommend!

We were blown away how beautiful this resort was . He staff were amazing so friendly and nothing was a problem . Jamal one of the staff members was so accommodating and we we saw him on the resort he was always smiling and great if us with a hi and how’s your trip going we had many chats with Jamal that made are stay extra special so professional .We loved the resort so much we’re coming back in 2028 . We loved sandals and the people of Barbedos x