Sandals Barbados

Our experience at Sandals Barbados was a mixed bag. The resort itself is beautiful, with great amenities, clean grounds, lots of pools, a nice beach, and food that was, for the most part, very good. Unfortunately, the customer service was where the experience fell short. Many of the restaurant hosts, bartenders, and waitstaff seemed annoyed or unhappy when we asked for recommendations about food or drinks. It often felt like we were bothering them simply by asking questions. There seemed to be a lack of attention to the small details that can make a vacation experience special. There were, however, several employees who absolutely stood out and deserve recognition. D’Angelo in the Club Lounge, Dwayne the photographer, Drico from the small sailboat, and Elisa at SkyBar were fantastic. These employees were friendly, helpful, and made us feel welcomed. In my opinion, they should be recognized, promoted, and given raises—and they could absolutely help train other staff on what excellent customer service should look like. The staff at the morning coffee and crepe spot were also lovely, and the grounds crew were consistently polite. Unfortunately, we had several service issues that were difficult to overlook. At the French restaurant, when we asked our waitress whether she would recommend the fish or steak, she told us they were both the same rather than offering an actual recommendation. Our housekeeper removed our body wash without replacing it, and we had to ask for more body wash, two additional towels, and washcloths. The swim-up bar was another frustrating experience. One bartender was arguing with the other while we were being served. When I ordered a drink for my wife, the bartender refused to make it, forgot to give me my beer, and also got another couple’s drink order wrong. It was the lack of attention to detail that was disappointing. We also met another couple during our stay who felt similarly about the service. One other recommendation for management: please reconsider the corny goodbye song on the bus. 😂 It was definitely not our favorite way to end the trip! Overall, the beach, pools, grounds, and food were great, and there are employees who clearly understand what good hospitality looks like. Unfortunately, the inconsistent customer service had a major impact on our overall experience. After this stay, I’m not sure we would choose to stay at a Sandals resort again. Hopefully management takes this feedback seriously, because the resort has a lot going for it, and with more consistent customer service, the experience could be significantly better.

We came to celebrate both of our 50th birthdays and had an absolutely fabulous trip. We booked a Rondoval room with butler service. From the moment we got into our private transfer our every need and want was taken care of. Our butler team was Ron, Kev and Shaq-if you get the opportunity to request them do it! They made sure we had every reservation we could want, that we had great seats wherever we opted to set up for the day be it at the beach or any one of the many pools, they popped in periodically to ensure we had all that we needed a d never made any request sound silly or extravagant. The beach is serene, there is a pool to fit every vibe from party to chill and in between. We happily will be back again next year. Oh and make sure to go to the sky bar at night!

Overall experience was excellent. Location was super. Although it was out of season, it was a fantastic experience.. the water sports were amazing two guys in particular that stood out was Shaq and Malike. They were experts in taking guests out on the sails. As an experience swimmer, they took me out to the other side of the island where they would only go themselves. You would have to be an expert swimmer to go out. Malike made the experience extreme safe whilst pointing out all the areas of the island. This was a unique experience and one I will never forget. I am grateful to the water sports guys for giving me beautiful time whilst on vacation.

We arrived 11th Sept after a great flight with BA. We were welcomed to the butler lounge and then taken to our room. Our room was large and we had all of our butler preferences met in the room. Our reservations for restaurants had been made at our preferred time which was great too! We were at the back of the Sandals side but very close to the Royal side and we mainly used the pool at the back of the Royal near to Greenhouse and Heart and Sol. This pool is very chilled with a bar next to the pool. A big thanks to our butler team Monique, Akio, Rachel, Petrona and Joachim - they absolutely made our stay so relaxed. We loved the Courtyard Bar near to Kimonos, Bombay and Butches on the Sandals side - Chadric behind the bar is a superstar - such a great character! Jack in Butches Seafood at the Royal was also great! We had the best time, very relaxing and ate in all restaurants we wanted to and never had a bad meal. To be honest, some staff (very few) can be stand off ish however we ignored and moved on. Overall everyone was great! We would 100% come back.

We spent 8 day here at a Butler Elite honeymoon suite. I want to start by saying everyone is so kind and atmosphere is very zen. The property and rooms are very well kept and clean. Location is very nice and quiet. Our Butlers Melisa, Kadeen, and Aquila are soooo amazing and will forever hold a spot in our hearts. Made our wedding, honeymoon and vacation easy and stress free and very enjoyable. If we needed something they were there, along with the wedding planners. Kadeen got to be a part of our wedding during the day and Melisa came in and got us set up for our private candlelight dinner on the bed came back to room with a little surprise. Aquila made sure we had everything we needed as well and any night turn down services. They all made sure we had our reservations and chairs by pool or on beach kept us stocked on drinks. Our butlers are hands down top tier on point and go well over above and beyond. To our Butlers our new friends we thank you with all our our hearts for going above and beyond for us. Keep smiling and staying positive. Stay blessed and will keep yall in our hearts 💕 🫶🏻. We already miss yall. Thank yall 🙏🏻 We love Barbados 🇧🇧 Can’t wait to come back.