Sandals Barbados

We recently stayed at Sandals Barbados for our honeymoon and overall enjoyed the beautiful setting, beach, pools, and variety of restaurants and activities. Unfortunately, there were also several issues that kept the experience from feeling like the level we expected from Sandals. Our OJS Beachfront View room did not actually have a view of the beach—it was primarily a pool view. The room itself also had a broken table, a damaged chair, an older TV without smart-TV capability, and a very firm mattress where we could feel the springs. The exterior doors did not have latches and would slowly creep open, which raised a safety concern. The shower took roughly 10 minutes to get warm, and the AC would randomly beep during the night. There were also some practical room issues. We were only provided slippers rather than robes, there was no umbrella, and there was only one towel hook in the bathroom, leaving very little space to hang wet towels or swimsuits. Housekeeping consistently removed our used towels but did not always replace them, so we had to request towels more than once. We also encountered quite a bit of construction during our stay, including the rooftop pool being closed and work taking place around several buildings. There was also a recurring loud banging sound around the time guests were getting ready for dinner each day. Club Sandals was another area where we found the service inconsistent. Staff were sometimes unable to answer basic questions and would direct us elsewhere rather than helping us find the information. While most interactions were pleasant, we unfortunately also encountered a few staff members who came across as noticeably unfriendly toward tourists, which was disappointing. We did have a good vacation and appreciated the beauty of Barbados and the resort. However, given the price point and the expectations that come with the Sandals brand, we believe these are areas that could use attention. With some improvements to room maintenance, communication, and guest service, the experience could be significantly better.

Everything was excellent as always, and Sherrise is the best host!

At Butchs Chophouse it was incredible. Stephen and Deonte were incredible. Deonte started us off with amazing martinis. And Stephen cooked ribeyes and filets to perfection. Without Teleah serving us and getting everything perfect it wouldn’t have been the same.

The resort is beautiful! The staff is beyond friendly and each person we have come across goes above and beyond! The one part of the property we were most excited about is the sky bar (pool and hot tub) but it has been closed for maintenance every day of our 10 days stay which was disappointing!

If you’re considering Sandals Barbados for your wedding, I would strongly urge you to reconsider. You can replace flowers. You can remake a cake. You can refund a room. You CANNOT recreate your wedding day. Sandals Barbados “lost” our wedding photos and videos. The irreplaceable documentation of a once-in-a-lifetime event is simply gone. There is no redo. There is no way to recreate those moments, the people who were there, the reactions, the ceremony, or the memories that were supposed to be captured. And somehow, the way this was handled made an already devastating situation even worse. We were offered NO compensation for losing something that can never be replaced. We also struggled to get in contact with anyone willing or able to actually address the situation. It wasn’t until we initiated a chargeback that we were finally able to get someone’s attention. Then, after sharing our experience publicly, our review was deleted. So apparently losing a couple’s wedding photos and videos doesn’t warrant compensation or a timely response, but disputing the charge and publicly talking about what happened gets attention. This is exactly why I’m sharing our experience again. If you are trusting a resort with one of the most important days of your life, think very carefully about whether you are comfortable trusting Sandals Barbados with memories that cannot be replaced. A luxury wedding price tag means very little when the one thing you expected to keep forever disappears. Losing wedding photos and videos is not a minor inconvenience. It is permanent. No amount of ignoring the issue or deleting a negative review can give those memories back. Couples deserve to know how a company responds when something goes catastrophically wrong BEFORE they trust that company with their wedding.