Sandals Barbados

Only been here for a day but so far staff has been excellent made me super welcome. Taleeh was great at butchs chophouse we loved every second of it! First time at an all inclusive with my wife (we’re here for our honeymoon) and I can honestly say I would definitely not recommend anywhere else Jenelle was also excellent!.

We had an amazing experience overall. However, I wanted to share a few observations regarding food quality and service. The Mahi Mahi and salmon at Mariners, Neptune’s, and Portofino were a bit salty for my wife’s and my taste. Additionally, at Portofino, there was a small issue when my sister’s meal was mistakenly taken. We understand the team was busy, but a simple acknowledgment such as, “We apologize for the error and will expedite your meal as quickly as possible,” would have gone a long way. Instead, we decided to cancel the entrée due to the delay, but there was limited communication from the team, and the dish eventually arrived with what felt like an insincere apology. I would also like to recognize a few team members who made our trip memorable. Frank, the MOD at Butch’s, was outstanding. In addition, our server that evening—whose name I unfortunately do not recall—was a true one-man show. He made our evening especially enjoyable and provided exceptional service with genuine sincerity and professionalism. Please accept these comments in the spirit in which they are intended—as constructive feedback to help the team continue improving while also recognizing team members who deliver exceptional guest experiences. Sincerely, EE- Sandals Fan!

Great location! Great food! Great pools! Great people! We did a tour of the island and it as an amazing time. The entire island is amazing. We stayed in a swim up room and it was great. The service in the room was great. The atmosphere was very relaxed and enjoyable. The resort and room were very clean. The crews were always cleaning and so friendly. The noise level varies depending on what you’re looking for, rooms are very quiet though. As for value, you get what you pay for, there are less expensive trips to be had, but we booked another trip before we left.

We recently stayed at Sandals Barbados for our honeymoon and overall enjoyed the beautiful setting, beach, pools, and variety of restaurants and activities. Unfortunately, there were also several issues that kept the experience from feeling like the level we expected from Sandals. Our OJS Beachfront View room did not actually have a view of the beach—it was primarily a pool view. The room itself also had a broken table, a damaged chair, an older TV without smart-TV capability, and a very firm mattress where we could feel the springs. The exterior doors did not have latches and would slowly creep open, which raised a safety concern. The shower took roughly 10 minutes to get warm, and the AC would randomly beep during the night. There were also some practical room issues. We were only provided slippers rather than robes, there was no umbrella, and there was only one towel hook in the bathroom, leaving very little space to hang wet towels or swimsuits. Housekeeping consistently removed our used towels but did not always replace them, so we had to request towels more than once. We also encountered quite a bit of construction during our stay, including the rooftop pool being closed and work taking place around several buildings. There was also a recurring loud banging sound around the time guests were getting ready for dinner each day. Club Sandals was another area where we found the service inconsistent. Staff were sometimes unable to answer basic questions and would direct us elsewhere rather than helping us find the information. While most interactions were pleasant, we unfortunately also encountered a few staff members who came across as noticeably unfriendly toward tourists, which was disappointing. We did have a good vacation and appreciated the beauty of Barbados and the resort. However, given the price point and the expectations that come with the Sandals brand, we believe these are areas that could use attention. With some improvements to room maintenance, communication, and guest service, the experience could be significantly better.

Everything was excellent as always, and Sherrise is the best host!