Villa del Palmar at The Islands of Loreto

Girlfriends had 10 fabulous vacation days at the Loreto resort. Friendly outstanding staff made visit top notch. Just to name a few: Dylan at the beach was outstanding. Attentive to our needs at the beach, always kind, efficient and accommodating. Raphael stood out with his personal service at Casa Mia, ensuring all desires were met. My spa experiences were amazing because of Noemi, Blanca and Pilar. Pilar has a thorough depth of massage covering all the major spots of muscle knots and tightness. She has a talent for finding what extra is needed in each area of the body. Noemi knows the station circuit and is so attentive to each station to make the experience in spa extraordinary. Blanca was also very attentive and king to making accommodations and making sure the visit to the locker area was a positive experience.

The food was fabulous. Our Waiter Manuel was perfect. Very knowledgeable about all the different dishes. He helped us choose a wonderful dinner. So much of the food is authentic seafood to the area

We had an absolutely awful experience at this hotel. From our room consistently being left uncleaned, to our concierge being completely unprofessional, and provided very little help. We were left knowing very little about where everything is including the kids club and other activities. The schedule we did have was outdated and was provided by someone other than our concierge. A few other things that took away from the experience were having to sign and leave a tip for every drink and meal we had. This included having to wait in lines in order to be seated so that they can get your room number and provide you with a check after. Everyone will ask you what your room number is, you have to wait for the check to sign. The pool hours close 1 hour before sun down , so if you’re still sitting by the pool, you will have to walk to 2 different bars depending on if anyone is there, wet, to order a drink. To top off the actual worst trip we’ve ever had to Mexico (and we’ve been to a lot of places) was the “presentation”. What was originally agreed as a 90 minute presentation turned into a breakfast, tour, and what I like to refer to as a boiler room experience, where they won’t let you leave unless you buy something. We were given terms to have 5 days to cancel and as a means to leave, we agreed. Before we left, we cancelled. We then were offered 2 more packages and when we declined (and further after being verbally accosted by the boss, saying, “we’ve spent hours on you and this is what you’re doing?” The team then had us sign a peice of paper stating we had our refund. But we didn’t, so we did not sign the peice of paper. It’s been almost a month since we left and after asking several times for the funds to be returned they have continued to refuse. The issue since has been reported to Visa. We tried very hard to have a good time here and Loreto is a very beautiful place. but if we go back it will not be to this hotel. Absolutely awful experience.

From the moment we arrived the staff was exceptional, friendly, accommodating and always willing to help with any questions we had.

My sister Kathy and I spent a week at this resort. We had a marvelous experience and would highly recommend it. The weight staff was extremely friendly and helpful. We particularly want to recognize Jose Guzman for his extraordinary services and helping us with each meal and our dietary considerations. The resort was impeccably clean and we look forward to our return. It was truly a relaxing vacation!