Villa del Palmar at The Islands of Loreto

We absolutely love Villa del Palmar at the Islands of Loreto, and this resort has become one of our favorite places to vacation—so much so that we’ve been there multiple times. Every single visit has been wonderful, relaxing, and memorable, but it wasn’t until recently that we truly realized just how special this place is. After staying at another resort in Mexico on a group trip, the difference was night and day. That experience made us fully appreciate what Villa del Palmar does so incredibly well. The other resort simply didn’t compare—in service, atmosphere, or overall experience. Villa del Palmar sets the bar extremely high. The staff deserves special recognition. They are, without question, one of the greatest strengths of this resort. Every team member is warm, attentive, professional, and genuinely kind. They go out of their way to make you feel welcomed, valued, and taken care of from the moment you arrive until the moment you leave. It’s not just good service—it’s heartfelt hospitality, and it makes all the difference. The property itself is beautiful, peaceful, and perfectly located, offering a truly relaxing escape. Whether you’re enjoying the pools, the beach, the restaurants, or simply taking in the scenery, everything feels thoughtfully done and exceptionally well maintained. We are absolutely planning to return, and we wouldn’t hesitate to recommend Villa del Palmar at the Islands of Loreto to anyone looking for an amazing vacation experience. If you want outstanding service, a welcoming atmosphere, and a place that consistently delivers a fantastic stay, this resort is hard to beat.

Incredible experience! Cannot thank all the staff members enough for their kindness to myself and my family. Cristofer, Dulce, Jose at the bar…too many to count. They go above and beyond to make your experience a special one.

This is a little price of heaven on earth!! From the minute we walked in and were greeted with the herbal hand washing and our amazing concierge Crystal who took the time to go over all things VDP Leteto! And also shared with the staff about our honeymoon! Jose Torres at the pool bar kept our glasses full everyday, no matter how many times we switched up our drink order!! Very kind and attentive! Francisca Benitez took care of our room from cleaning it in the morning to turn down service while we were at dinner!!! And did I mention day or night ALL employees greeted us with a smile!!

My husband and a friend booked a 2 bedroom condo at Villa del Palmar for the holidays of Halloween and Dia de Los Muertos in VDP Loreto in October /November 2025. My husband and I have stayed there on numerous vacations and it had been my favorite Villa Group resort up until this stay. Before getting into the details of my complaints on this stay, I must say that the public facing staff are just wonderful - the wait staff, housekeepers, bar staff. pool attendants and ESPECIALLY the Elite Concierge Staff managed so well by Samantha Mallam. Now for the problems I incurred and how my concerns were handled. My husband and I have Elite Residence Status and paid a small fortune for this membership. We liked what we saw and had many great experiences at the Villa Group Resorts, particularly until this trip. So the details: 1. Even though we had a Do Not Disturb hanging on our door, the maid had the adjoining lock off door open and saw me as I walked out of my bedroom. Fortunately I was dressed but this startled me and was very awkward. 2. Our morning coffee service was an arranged at a set time but arrived 45 minutes late. I always give 15 minutes grace but this was an inconvenience to our getting ready in the morning. I was told that there was a staff shortage. If so advance warning would have been nice. 3. Room service is no longer included in all-inclusive. So because a few rude guests took advantage of this, I waspunisdhed. I even made recommendations on how to handle this! 4. Room service always seem to occur at the worst time. Samantha did tell me that I could arrange for a specific time. Wish I had known that was available without having to ask. 5. There is basically no restaurant that you can get sit down service for meal between 5pm and 6pm. The only option is room service (no longer on all inclusive) or go to the small limited convenience store. Could not a least one restaurant be open, even if only a limited menu? 6.The Vacation Planner is given to all new arrivals as it is full of resort information. Unfortunately it is also full of errors. such as stating has both buffet and menu but the staff told me there was no menu. And good luck finding phone numbers. 7. Our 6 Complimentary spa credits can only be used for the spa - not meals, not drinks, not shuttle to town or other excursions. so ... if spa services are not your thing, this "benefit" is worthless. Really, can't we get a little creative here? 8. Reservations for early dinner times can be hard to get unless you plan far in advance. I don't like spending my vacation having to plan every detail way in advance. I had hoped that paying more for an elite residence membership would come with a few perks in this area but I guess not. Buyer Beware - I am not that special. 9. I submitted an 8 page hand written note detailing all of these things (and a few more items as well) and even added some reasonable suggestions. I ensured that my letter was firm yet respectful. I talked with 4 levels of managers who were all respectful and listened to what I had to say. All told me that they were not in a position to make any changes but would see to it that the letter we be given to someone who did have authority. The letter was given Villa Group Loreto in early November 2025. Today is January 14, 2026 and I have heard NOTHING from anyone at Villa Group, not even the courtesy that they were reviewing what I had to say. In addition I asked to be contacted about selling my member back to Villa Group, Never heard from anyone In addition, I asked to be contacted by someone at Villamembership back as the contract stipulates that I must give them the first option. but no one contacted me on that either. To end, I think Villa Group has some marvelous properties with some of the most hard working and delightful people you will interface with. However, I am quite unimpressed with the lack of care and service that overall management has for its clients. Because I have only had these problems at the Loreto property my hope is that these are not systemic problems with all Villa Group resorts. If it were not for the incredible service of Samantha Mallam and her Elite Concierge Team, I may never return to what could easily become the "Crown Jewel" of Villa Group Baja Property Portfolio.

1/5 stars – Villa De Paloma, Loreto, MX – Avoid at all costs We didn’t stay at Villa De Paloma itself (thank goodness), but booked one of the beautiful private condos right next door that provided access to the resort’s amenities. We decided to try out the dining, beach, and nightlife, and it was a huge mistake. The food was mediocre at best and ridiculously overpriced—nothing special, just standard resort fare at premium prices that didn’t match the quality. The worst part was the buffet one evening. They quoted us one price at the start, then charged us significantly more on the bill. After more than an hour of arguing with the manager (Guberto), he finally agreed the original charge was wrong, promised a full refund, and had us run our card again for the “correct” amount. He assured us the refund would process right away. It never did. We filed a credit card dispute, but it was denied because there was no proof of the promised refund. We ended up paying nearly double what we should have. Complete bait-and-switch. Then we tried the “discoteque,” which is basically a rundown shack up in the hills. The place was filthy—tarantulas, spiders crawling everywhere, poor lighting, and a generally creepy atmosphere. We ordered drinks, only to be told we had to take a bus all the way back to the main resort to close out the tab. Since we weren’t actually staying at the resort, this turned a simple night out into a frustrating logistical nightmare. The beach is another disappointment. Forget the pristine white sand you see in brochures—it’s dark, muddy, and uninviting. Nothing like the pictures. Bottom line: The access from the neighboring condos is not worth the hassle. Skip Villa De Paloma completely. Between the dishonest billing, terrible management, gross facilities, disappointing beach, and overall poor experience, there are far better options in Loreto. We wish we had never set foot on the property.