Villa del Palmar at The Islands of Loreto

Great place to visit. Brenda Hernandez made the experience above and beyond for us. We really enjoyed the spa and the LED kayaking. Of course sitting by the pool was great too. Summer is hot. Aim for October through April

This is our 11th trip to the beautiful Islands of Loreto Villa del Palmar as Preferred Timeshare owners and things have changed. First we generally book a studio and upgrade once we arrive (this is in our contract, you will need it), July is the off-season and this is usually a non issue. This year I used the online pre-check after talking to the concierge in Las Vegas, I was assured I would still be able to request room preferences. After completing the pre-check process I was not asked so I sent an email to confirm upgrade and our room preferences. I did not get a response and our trip was getting near, I called VDP to arrange transportation from in town to VDP, we like to spend a few days in Loreto before the resort. On the call I asked about my room preference email and was told this is not an issue so we packed accordingly. Upon arrival I was told I had a studio and complementary upgrades were no longer allowed. So I paid the extra points because we had planned on a washer and dryer when we packed. So, not a great start. The most disappointing issue is about to appear.....the adult pool moved. No big deal it move from one side to the other but it was odd both pools said elite. We googled and thought no way they removed the adult pool, correct they had not, whew. For travelers from WA state sitting by an adult pool all day is 70% of our vacation. Day 3, we had enjoyed the adult pool the first few days which had about 3 people a day, again this is the off-season. Settling in, Carlos walked up and offered a towel for our face. He then said are you here on points, I said I was the owner. He let me know not for that pool. I quickly requested to speak to the manager. The manager was kind assured me there was an adult pool for non elite members. He proceeded to take us to the adult hot tub that was turned off for the summer, seriously look at the pics or our reviews from March when we used this pool as a hot tub. I let the manager know we were disappointed, felt sad for our favorite part of our trip lost, and frustrated we did not go somewhere else. So I am writing this for all the preferred members that opted not to upgrade to elite, hospitality has left VDP for us. The Spa, Golf and excursion prices are crazy trying to get people to spend points the rebought in their upgrade. The perks of your contract need to be in copy when you travel (we did get our points back). The adult pool is a turned off jacuzzi and you generally need to know the company is not interested in you. I do want to clarify this is not the workers fault. This is why I gave the three. The manager, servers, housekeeping, concierge on site, performers, Captins, cooks, gardeners are the nicest people. They deserve your extra tips and compliments. They understand hospitality and guest service. It is the company that made me feel expendable and unimportant with the elite upgrades, lack of communication on what to expect (see pic of members newsletter), nickle and diming, and revoking real perks like an adult pool! I hope this helps someone be prepared for all the changes before they arrive.

From the moment we arrived it has been an experience to never forget! We were taken care of by the most beautiful souls and smiles all around. Joshua kept us laughing with his great sense of humor. Victor is super nice guy, very attentive. Carlos, Rafael, and Fidel also helped make our visit a time to remember!! I cannot wait to go back!

Amazing experience as usual, our friend Dylan took care of us and my our stay memorably..

This Resort is so incredibly beautiful but the best part about it is how wonderful all the people that work here are . Sitting on the beach day after day with such attentive servers a gorgeous view, creative cocktails, great good and a warm old school vibe makes this resort a place you just want to come back to over and over again.