St. James's Club & Villas

We recently had our wedding at this resort with 20 guests. Sharing our experience to help others planning to visit this resort. • Key wedding details were not honoured (confirmed menu, flowers, legal arrangements, photo booth). • Poor coordination—unorganized, unresponsive wedding coordinator led to day-of issues and shortcomings • Guest accommodations mishandled, especially for seniors with mobility needs. • Rooms outdated unless upgraded; multiple maintenance issues (e.g., broken A/C, safes, phones, doors). • Royal Suites experience didn’t meet expectations—concierge service lacking basic amenities unavailable e.g., no clean towels for 3 days. • Other amenities unavailable (e.g., lengthy facilities closures). • Cleanliness and security concerns reported (cockroaches, multiple reports of missing cash and items). • Management response was limited and insufficient. • There are some excellent people working at the resort this was not enough to make up for the experience Overall: Disappointing experience with serious issues in service, organization, accommodations, and trust. Not recommended for weddings or vacations. Star rated should be reassessed.

St.James Club and Villa is the place to be during hiliday,Despite we was there for business meeting and we really enjoyed so very much.The services offered are extremely super good,we meet the Hotel general manager Riaan who was super visible during our stay and culture created within the hotel are excellent. Only thing we saw now as challenge is only Seaweed and when we asked we are told is season and for this we think it is not a hotel fault. We will definitely comeback to this hotel and we will recomend to our fellow business partners to visit. Thank you team the Food and beverage team was great and super.

We want to put on record our full satisfaction with the following staff at the 11/11 restaurant: Destiny Taralyn Rachante Elvira Majani Chef Anthony Chef Natasha We were treated well. Kudos to Kitchen crew.

St.James's Club is the most famous Hotel. The Hotel is beautiful and we love the white sand beaches,water sport tennis,restaurant bars,swimming pool,rooms,Service especially Food and service staff very helpful and professional.its is a very good hotel for Family especially couples. This time is seaweed season which it's not a hotel fault,but they have Service to Mamora Bay a second beach. We really like the General manager Riaan and his management,things are far better every day,keep it up a good work you are doing team. We will definitely recommend this Hotel.

St.James Club has everything you need for holiday,The peaple was so helpful and attentive all the time.This hotel is the best,i have traveled for different hotels around the world but i find St.James is the best. The Tennis areas was so fantastic and good for games,the service staff at Restaurants and Bar was always great and professional.The pool attendant ,housekeeping team’s ,front office team. The seaweed this time at the beach was only negative but we understand is seaweed seasons,The hotel has a second option to Mamora Bay beach which was nice. The big Congratulations to the Manager Riaan who was very visible all the time we work around we see him. We will come back next year for sure again Well done St.James team