St. James's Club & Villas

St James club hotel and its staff exceeded all my expectations. They were very warm and welcoming to each and every one of my family members, it was 7 of us all different ages the youngest being 8 years old. You felt the staff moral from the time you arrived in the big open air lobby where we were greeted with welcome drinks. The chefs were very accommodating as one of my sons who’s a very easy eater special mention to Keita for this nothing was a bother for her, she took care of everything we needed even if it was out of the way. The concierge Conica was very knowledgeable of everything that happens on property you can ask her anything and she nailed it. She made our trip feel like a vacation. What also impressed me was that no matter who staff member you walked pass whether it was house keeping, landscaping, waiters, bartenders they all acknowledged you with a kind hello or good morning with a lovely smile behind it. Then there’s Tryphina the lovely lady who works in the ice cream parlor such a pleasant person who remembers everyone and everything, she knows exactly what you had the day before and always made every single flavor of ice cream sound so yummy. Special mention to Dickson that warm genuine smile and made us feel welcomed and loved, his smile will brighten up any day you have. Special special special shout out to Ozzie nothing was a problem for him a very dedicated employee he’s involved with everything from kids club to entertainment at night. I wanted to watch a football game that to be honest was a hard ask but Ozzie made it happen for my son an I. Thank you so so much. He looked out for us in every way possible. And of course I have to speak in Riann the General manager, not many properties you visit were you see the GM daily who not only acknowledged you but remembered you by name, he’s very knowledgeable and experienced in this field he’s a major cog in this machine I will add Ozzie to this as well. The relationship we built I will cherish forever an I will also have friends forever. I’m writing this as an hotelier who worked in this field for 21 years trained and works at a 5 diamond resort the standards at St James club is unmatched. We will definitely be back as even before we got to the airport the kids were all asking when will we back. Oh Yes Sheba our taxi driver, she is extremely knowledgeable of the island well spoken and mannerly she took us to church and even waited a little longer than expected and it was no fuss, she explained and showed us everything all the villages, how they got their names she explained the culture of Antiqua such a beautiful calm island. Having coming from Barbados it is very different in so many ways. Thank you to her for getting us around, if you need a taxi driver who doesn’t just drive and gives you insight of the heritage of the island she’s your woman. Also fluent in Cantonese which is amazing. Wey cultured for such a young lady her story will impress anyone. Thank you all for a trip my family an I will never forget

This is our 4th time to St James club. We always have the best time. Friendly staff great food lovely atmosphere and plenty to entertain the kids

Our second stay at St. James's club after 6 years ..... 10/10 will return. First off check in was a breeze didn't get the young ladies names but they were very sweet with lots of smiles. It took a little time to get our room but the drinks at the bar made that time worth it. Orlando took us to our room, he gave us a great tour of the property. Room...... we could not have asked for a better view, the room was clean with that caribbean freshness. On our overall stay breakfast, lunch and dinner was always amazing. The food never missed. Staff was very helpful and paid attention to our every need. If you do vist antigua and staying at stjc please go to the Friday night beach party.... listen the staff bought the vybz an it was amazing. We surly will be bringing the family on our next visit, the current renovations on property was a win. Now the seaweed is something the hotel cannot help we saw the guys working from 6 to 6 on it, trust me the entire caribbean is experiencing it. They do offer a shuttle service to pigeon point beach in English harbor(due to the seaweed) which was great, plus they gave us drinks. I got vaule for every dollar spent.

The reason we don’t do all inclusive, it is not all inclusive, food not great, having fun with our family… go somewhere else if you want quality and service, not here…

Just recently stayed at this hotel for two weeks. We chose this resort as we were hoping it would live up to the reputation of the old St James Club in St Lucia - we went there three times and it was awesome. I'm sorry to say that I was left disappointed for so many reasons: 1. Sargassom seaweed is a huge problem - being in the southern part of the island it is an issue (as with all other Carribean islands). Beach was unusable, the bay was questionable, weird silt under the feet, I'm guessing also a seaweed issue as water not clear (brown / green). There was a sewage smell across the bay/by the Dockside restaurant and teashop and main entrance as leading up to reception. I believe this is only in low season. The pools are lovely and being in the Royal Suite we could use the adult only pool which is small but has its own waterfall. 2. Road infrastructure- pot holes on the journey were incredibly bad - cars literally struggling to drive along certain parts of the road, taxi drivers complaining about the same roads - sometimes literally no road/ tarmac. It's dangerous I would say for tourists hiring cars - and potentially expensive if they do not know the roads that well! 3 hotel Service- a booking error where we had specified in our booking two double beds - was not achievable (why take a booking if this was not possible), they claimed when we arrived that we would have an upgrade this was to kingsize bed and daybed (for my 17 year old!). They did do their upmost to help us and upgraded us to two rooms. (They did try to charge us for the two rooms on leaving as well!). The royal suite room was lovely however: A) bird poop all across the railing on our veranda was left and built up throughout the weeks B) I had to fill up our tea tray each day by stealing tea bags from breakfast if I wanted a hot drink in our room C) the fridge in our room was probably on its last legs and made a high pitched squealing noise - we unplugged it as it was impossible to sleep with it on. D) my son's front door did not open without him having to force it open most days, again bird poop all up the stairs and in hall way where his room was just left and not cleaned E) my son was left a 'fresh' towel one day which had a big smear of excrement on it. ( I have a picture of this) 4 General service: The manager of the complex (Rheean) is amazing - very friendly and digs in with helping his staff clearing plates. When we ate in the main buffet hall he cleared our table most nights and chatted with us and other guests, however on the nights he wasn't around we experienced getting our drinks (3 normal cokes) after we'd finished our dinner (having ordered them as we walked in) and we were eating dessert with our dinner plates left piled up on our table. Most of the staff were not that overly friendly! Ozzy - head of entertainment we remembered from St James Club St Lucia, he was very friendly and chatty and remembered us. Overall the area is very pretty and it was lovely to sit on the veranda over looking the bay. We did the extreme boat tour which included a visit to Stingray City and English Harbour. There is entertainment, but repeated weekly! Food is a meh for me - wasn't that enthralled! I wouldn't say the food was that great! They didn't have all of the restaurants open as resort not full. The buffet food was very hit and miss! Breakfast was ok. Piccolo restaurant was lovely - but then that's one you pay for! Bar - not one bar had a cocktail menu out - they do have one if you ask - but then they don't have ingredients for particular drinks: we experienced no mangos, no coconut milk, no bananas. It felt like because they were in low season we were being offered an alternative cheaper experience. Is this acceptable when you save up all year and spend thousands of pounds on a substandard holiday! Last year in Bali the hotel we stayed in was immaculate, the staff although very little English were amazingly helpful and always amazing food, the hotel was clean and immaculate. I don't feel like we'd come back here I'm afraid - not for the price we paid.