Sandals Montego Bay in Montego Bay, Jamaica
ther sitting back and relaxing or exploring new adventurous worlds, Sandals Montego Bay sits on the largest private beach in Jamaica and offers everything desirable.
Location of Sandals Montego Bay
Nearest Airport: MBJ
Amenities for Sandals Montego Bay
- On-Site Amenities
- All Inclusive
- Honeymoons & Romance
Reviews for Sandals Montego Bay
We just Booked a suite at sandals resort for a week for September, 2018, and had reserved the room with a $98 deposit. We noticed that their website prominently declares a Lowest price guarantee The Vacations-to-Go website gave us the option to book the identical room at a $50 lower price. We called Sandals and dealt with Zion, who flatly (and somewhat rudely) stated that they would not honor our lower price. We cancelled with Sandals and rebooked with Vacations-to-Go. After this, we WILL NOT book directly with Sandals resorts.
william c - waterloo, sc
I have been to Montego Bay at least 15 times, although the property has gotten a nice facelift, it has come at the expense of service. We have always had a great experience with the dive team, and it is the main reason we have always chosen Sandals. Have since ventured off to other islands, and just paid for diving. Thought we would go back to MBJ for a last minute 5 day trip. Since I am familiar with the property, I booked a room where I wanted to be on the resort. I avoided the Almond Building because part of it is behind the outdoor restaurant and have gotten stuck there before. When I arrived, the concierge attendant started leading me to the Almond Building. When I questioned this, he said they upgraded me. You got it, they upgraded me to the room behind Tokyo Joe's outdoor restaurant. We didn't even go upstairs, told them we wanted a downgrade. He was not happy and took us back to the lounge, repeating that this was an upgrade. Like I should shut up and be happy. They said no availabilty where I had booked, so they moved me to another room in Almond Building, with an actual view of the water. The room was nice, but had no robe,and the fridge was not stocked. 3 phone calls for the robe, never got fridge stocked that day. They told me it was because I changed rooms. When you arrive, they ask you if you are celebrating something. We were, our anniversary. About 2 hours after arrival they brought up an annivesary cake and a Welcome packet. Thought that was lovely, until we read the card, it wasn't for us. We called down to tell them about the mix up, their response was......"did you eat the cake". And they came and got it. Never got a Welcome packet....until I went down to the welcome back desk for a question. They said it was a problem because I changed rooms and I could pick it up later at concierge. It had a discount card in it for the gift shop, they said since I had already charged to the room, they would just take off the discount at check out. We decided to just ignore concierge desk the rest of the trip, and that proved to be a lot less stressful. This is a great resort if you book Butler service or if you are a travel agent. They were obviously catered to. I get the Butler service, they pay a premium for that and they seem to do a great job. And although I get that travel agents bring in money for them, since we booked with a travel agent, I would appreciate a little of that attention. At checkout, I came down a few minutes after my husband, and asked them about my 7% off discount card for gift shop. She said I was too late, already closed out. Keep your $4.00 Sandals, we won't be back.
pgemm704 - Charlotte, North Carolina
My wife and I stayed at Sandals Montego Bay from Dec 11th to Dec 18th. We must say it is our worst vacation ever. There is construction everywhere, the beach was under repair (tractors and trucks of sand disturbing our peace) the whole time we were there. The Sandals employee working on the beach were always after free alcoholic drink from the guests, including us. The food was dreadful, every steak was over cooked and grisly. The lobster was over cooked the lamb was inedible. We have stayed at Sandals resort many times and every had food this bad. We did not get the suite we reserved (our favorite location at the resort) but we did get an upgrade suite, though not in the location we wanted. We did have butler service and Chevy was great. The other butler, Jerome, spent more time off the resort than helping his guests. Due to some system problem with the butler cell phones it was impossible to maintain contact with the butlers. Finally, about 3 days before the end of our vacation I had a major heart attack (diagnosed after we got home). We called the nurse, whoâ€™s office could not be found due to the construction, the nurse sent for the doctor. The doctor diagnosed acid reflux (and documented it). The doctor prescribed an acid reflux drug and a muscle relaxant. We were charged $500 dollar for the doctor. The doctor was more concerned about mud on her shoes than looking after my health.
julian-bray - Chesapeake, Virginia
I brought my wife to Jamaica to celebrate here January birthday on the beach! While we stayed at Sandals Inn (also known as Carlyle) to be lighter on the wallet, Sandals Montego Bay soon became our favorite spot to spend our days. In Montego Bay, Sandals allows you to stay in one resort and play in all three. By staying at Sandals Inn, we also had access to Sandals Montego Bay and Sandals Royal Caribbean. These resorts are connected via a complimentary shuttle that runs every hour from the hours of 9:30 a.m. to 12:30 a.m. (the next morning). After visiting Montego Bay and Royal Caribbean, we decided that Sandals Montego Bay was our favorite Sandals in the Montego Bay area. We loved the open concept of the entire resort. The beach was amazing. The food was delicious. The Sandals staff was amazing as ever. They even had a variety of board games in the lobby area for guest to play. My wife and I played Connect Four, Jenga, and Trivial Pursuit with delicious Jamaican rum cocktails in hand and had a blast! We were always able to find a layout chair on the beach regardless of when we showed up. We highly recommend the Bayside and Oleander Room for dinner at Montego Bay. Be sure to get a reservation for Oleander Room upon your arrival. There were always activities happening from Bob Marley trivia to piano bar to dance lessons. We can't speak from personal experience on the condition of the bedrooms/suites, but, from the outside, they looked pretty nice. If my wife and I return to Jamaica, Sandals Montego Bay will be our first choice!
Brandon K - Dallas, Texas
Just spend a week in Montego Bay for the fifth year in a row. Anastasia was excellent with helping us checking in and making reservations for dinner every night. Rajiv and Andrew are so enjoyable at Main Bar, Pool Bar and Beach Bar. They both keep a smile on your face and great drinks coming!!!! Our housekeeper Geneva did a wonderful job cleaning our room everyday also!!!! The four playmakers are amazing. Scion, Aleko, Ramone and Aaron make sure everyone is having fun on the beach and at night. They are all so talented and keep everyone having fun. Enjoyed evenings at Cricketers each night when Damar was bartending and Richard working. We go back every year and look forward to going back soon to see our most favorite people at Sandals Montego Bay!!!!! Thank you Anastasia, Rajiv, Andrew, Scion, Aleko, Ramone, Aaron and Damar for making it the best trip ever!!!!!! One Love to our Jamaican Family!!!
MendyMeek - Midland, Texas