Sandals Royal Caribbean

Not necessarily reflective of this resort, more Sandals practices when booking from the UK. We were booked for Apr 26, understandably the resort is closed due to the Hurricane. When looking to rebook, the options presented to me were restricted to lower value options, some in the region of £2000 less if booked today, with no offer of a partial refund. It's just a holiday at the end of the day, the people on the island have lost alot more, but if Sandals want to retain customers from the UK, dont offer a downgrade as an alternative, it's not a good look.

Paid a $2400.00 deposit through AAA in Portland Maine. Resort closed now due to Hurrican. We get $199.00 back and an airline credit of $1600.00 we have to use by May 2026. We lose $600.00 and just get an credit for $1600.00 we somehow have to use. Feels like a giant screwing. Won't be using them again.

I was treated to a trip here for my birthday, with my boyfriend. I experienced the welcome song and dinner party. It was amazing from the minute we got there. I would like to recognize a few of the employees that helped in my experience. Kerry, Joy and Rosean. Plus, our photo shoot was great, thanks to Cedric and Myron. We also went to mistic mountain. Jake, Junior and Garret made so fun. The beaches, our room, and everything was wonderful. Thank you to everyone!... ps. from the boyfriend, thank you my goal was an unforgettable birthday present for someone who was never at sandals. She needed to see the fire show, get the flowers in the room, snorkel, buy a dress on the beach, and enjoy friendliness of the people there. To the above-mentioned people, we were able to accomplish all with their help and advice. THANK YOU ALL!!!! Loyal To Royal!!

The butler service was top notch. My hubby loved it when he was served food and/or a drink without requesting it. Really enjoyed going over to the island. And the restaurant was wonderful. All the restaurants were good. Loved the little pub restaurant - watched football and had drinks. Met a lot of people. Massages were top notch. I never felt overwhelmed by anything at this resort. Thank you.

As frequent loyalty Sandals members we enjoyed another 2 week stay at the Royal Caribbean. Of course our stay ended with experiencing a CAT 5 hurricane. It was an eye opener and the resort did everything possible to make our stay during this trying and horrific time bearable and even enjoyable. Hot meals (buffet style) were provided 3 times a day, towels and toiletries exchanged and one bar was open. The conditions were not ideal with only on and off cold running water, A/C sporadic as well, and some rooms just with a fan, but the resort had a generator that made everybody quite comfortable with electricity and the heat and humidity was bearable. Pools and ocean could not be used, they will need a thorough cleaning until they are ready to be enjoyed again. Since the Montego Bay airport was closed due to heavy damage, it took a few days to begin getting tourists off the island. We were able to leave on November 2 (our scheduled departing day was October 28) and Sandals had a bus to the airport. I want to take this opportunity to say that the Sandals team that stayed at the resort to cater to the guests was exceptional, GM Dawn Smith and her staff did an outstanding job and we appreciated that and of course are already booked to return as soon as possible.