Sandals Royal Caribbean

Paid a $2400.00 deposit through AAA in Portland Maine. Resort closed now due to Hurrican. We get $199.00 back and an airline credit of $1600.00 we have to use by May 2026. We lose $600.00 and just get an credit for $1600.00 we somehow have to use. Feels like a giant screwing. Won't be using them again.

I was treated to a trip here for my birthday, with my boyfriend. I experienced the welcome song and dinner party. It was amazing from the minute we got there. I would like to recognize a few of the employees that helped in my experience. Kerry, Joy and Rosean. Plus, our photo shoot was great, thanks to Cedric and Myron. We also went to mistic mountain. Jake, Junior and Garret made so fun. The beaches, our room, and everything was wonderful. Thank you to everyone!... ps. from the boyfriend, thank you my goal was an unforgettable birthday present for someone who was never at sandals. She needed to see the fire show, get the flowers in the room, snorkel, buy a dress on the beach, and enjoy friendliness of the people there. To the above-mentioned people, we were able to accomplish all with their help and advice. THANK YOU ALL!!!! Loyal To Royal!!

The butler service was top notch. My hubby loved it when he was served food and/or a drink without requesting it. Really enjoyed going over to the island. And the restaurant was wonderful. All the restaurants were good. Loved the little pub restaurant - watched football and had drinks. Met a lot of people. Massages were top notch. I never felt overwhelmed by anything at this resort. Thank you.

As frequent loyalty Sandals members we enjoyed another 2 week stay at the Royal Caribbean. Of course our stay ended with experiencing a CAT 5 hurricane. It was an eye opener and the resort did everything possible to make our stay during this trying and horrific time bearable and even enjoyable. Hot meals (buffet style) were provided 3 times a day, towels and toiletries exchanged and one bar was open. The conditions were not ideal with only on and off cold running water, A/C sporadic as well, and some rooms just with a fan, but the resort had a generator that made everybody quite comfortable with electricity and the heat and humidity was bearable. Pools and ocean could not be used, they will need a thorough cleaning until they are ready to be enjoyed again. Since the Montego Bay airport was closed due to heavy damage, it took a few days to begin getting tourists off the island. We were able to leave on November 2 (our scheduled departing day was October 28) and Sandals had a bus to the airport. I want to take this opportunity to say that the Sandals team that stayed at the resort to cater to the guests was exceptional, GM Dawn Smith and her staff did an outstanding job and we appreciated that and of course are already booked to return as soon as possible.

We absolutely had an amazing time here! Our butlers, Kennrick and Gayann, were amazing. They were friendly and attentive and so helpful. They were able to secure the best and same spot all week on the beach for us. We loved having Gayann bringing snacks to us every afternoon. Kennrick was so friendly and gave us great information, booked our reservation into Butchs, and helped us move rooms. Shiwayne( Bob) was so friendly and remembered us and our drinks. Terrence helped make sure our area of the beach was well tended and even took time to show us and explain more about the almond tree. The restaurants were delicious! Bombay had amazing lamb chops with a dry rub and were able to nail my husbands love of hot spicy food. The Jerk shack was perfect for lunch. We enjoyed the Thai restaurant and Italian as well. We enjoyed being able to go to Montego Bay Resort easily by shuttle. The entertainment staff was great. Our favourite was the steel drums and the candlelight. We saw people constantly cleaning and tidying around the beach and hotel. We felt very safe and that it was very clean. Jerk shack was a perfect lunch. Bombay was one of our favourites. They were able to make the food spicy and hot for my husband and the staff and customer service was amazing there. We loved the garlic naan. La Tavola was delicious. Royal Thai had awesome appetizers. We were hoping the entrees had a little more flavor or spice. The Beach Grill was great. It had burgers and fries and good service. Shiwayne (Bob) at the Beach Bar always had a smile for us and remembered us and our drinks. Ashton also helped us by walking around to help out when our Butlers were busy. We also went to Montego Bay Resort and had Butch’s Steakhouse and Tokyo Jo’s. Both were very easy to get to and delicious! The photo shop staff were very friendly. The photos are just so expensive.