Secrets St. James Montego Bay

Excellent experience with top notch service. Someone I would like to give two thumbs ups is Dannasha Wilson. She made sure my wife and I were well taken care of with our room service meals! She made sure our meals were brought to the room in a timely manner and she always had a warm attitude. She went above and beyond and we would like to give her a huge thanks!

Would absolutely not recommend this hotel. We're Hyatt Globalist members and very loyal to the brand but this was a huge disappointment. The facilities and rooms are dated and dirty. The food is awful - greasy, fried and impossible to find anything healthy. The staff were friendly and kind which was lovely. Otherwise, the only redeeming factor was the beautiful view of the water.

Had a great time. Everyone on staff was very friendly and helpful. Food was really good, plenty of options. Highly recommend the resort.

We went for a week of relaxation and to make up for the honeymoon we couldn't have in 2020. This was our 2nd time in Jamaica as well as our 2nd time staying with Secrets in the Preferred Club. It was just as enjoyable, even more so this time around because we spent the whole week at the resort. we had great vibes the whole time, the staff all make you feel as though you are home and they make you know they are there to take care of you. Shaonie at the marlin bar and Chris brown were great additions in our daily travels through the resort.

Skip this one for 2025/2026 until the complete reno is done. There is nothing impressive about this property. We paid over $4k for a Premium king room for just 3 nights that was supposed to be ocean view. You can barely call it that. You can see a little bit of ocean through the trees. We plan to switch rooms tomorrow, but why have I paid over $4000 for an oceanfront room for only to arrive at the property and have to request an actual ocean view room? We asked about switching to one of the swim up rooms and the charge was an additional $500 just for two nights. Also not worth it considering what we’ve paid for. It does come with a butler but we don’t need one. Overall, the property is very clean, but it’s hard to walk on the sidewalks and enjoy the property because of all of the golf carts that the staff are constantly driving around in. You’re constantly having to walk on the edge of the sidewalk to allow these huge golf carts to pass. We are enjoying that there are NOT a lot of people here. We were trying to get some towels to sit by the beach tonight as the sun was setting at 5 o’clock and were told that they were all out of towels for the day. Apparently they only do laundry once. The food choices could be better. I saw a lady (guest) coughing as she was touching a loaf of bread and cutting a slice off for herself at the buffet. It generally seems like it’s much too hot for food to be sitting out at a buffet in any of the restaurants. We had pasta from the pasta bar today. It was made fresh and it was very good and filling. I did wonder if the chicken had remained cool enough, but I’m not sick yet, so hopefully it’s fine. The room service options could be better. Our visit to Ocho Rios 20 years ago was much better than this stay. Our resort back then had much better food selections.. we had filet mignon on the room service menu. Here, you can get a hamburger. They are charging upscale prices, but there’s definitely nothing upscale about this resort. The people here are amazing and I’ve enjoyed all of them, but Hyatt can do better. Try visiting this resort once it’s renovated and worth the money.