Secrets Wild Orchid Montego Bay

This was my second time in Montego Bay but my first time staying at Secrets. From the time we arrived at the resort, the service was top notch! Everyone was so pleasant and made us feel right at home. The doorman, Matthew was the best! He is the epitome of hospitality. He wasn't just a doorman, he was the go to guy for everything. Your day didn't get started until you had your daily dose of Matthew. Not only was the service great but the rooms were clean and well kept. The minibar was replenished daily. The food was delicious at all the restaurants and even the room service food was good. If you love dessert like I do, you may be a little disappointed. I really think they need to hire a pastry chef. All the desserts were bland and lacked any real taste. I stayed on the preferred side and the clear water beach was so relaxing. You never had to worry about a good spot. It wasn't crowded nor was the pool area. The wait staff at the beach/pool was great, especially Tanisha. They kept the cocktails coming and they were absolutely delicious. The full service spa was very nice as well. My hubby and I enjoyed body massages and the staff there was excellent. The nightly entertainment was good for the most part. The steel drum band and the Secrets band were excellent. I think maybe the resort should hire a professional when it come to the theater entertainment. I wanted to walk out on "Reggae Love". All in all, Jamaica is one of my top vacation destinations because the people there really make the difference. They are committed to ensuring you have the best vacation experience ever!!

Outstanding time. Rooms were exceptional, clean, fresh, and spacious. The jacuzzi tub was a plus and the swim out was great. Simply put the accommodations were comfortable, roomy, and really just shy of lavish. Food - Breakfast for every taste - omelettes, breads, bacon, pastry, cereals, juices, fruits, eggs, sausage, eggs Benedict...it seemed endless. Lunch - loved the burgers but the jerk chicken plates were really tasty. Dinner - Italian, Japanese, French, Jamaican, Seafare - the choices kept it fresh and the execution was always done well. Temperatures were on point. The soups were really tasty. The vegetables outshine the proteins at times. The desserts pale a bit next to the quality of the other dishes. The coffee and coffee specialties are high quality and done well. We chose the preferred club and am glad for it. Fewer smokers and less traffic on te preferred beach. Quieter around the rooms through the day and just a more laid back feel to it. Staff were professional, courteous and very warm. The bellmen were lively, the counter folks were efficient and insightful, the concierge and excursion cast were helpful without being pushy. My thanks to Matthew, Suzanne, and Brittany in these roles. Even the grounds crew went out of their way to make our stay special, where Errol assembled my wife a nice bouquet from local fauna in a coconut. It felt humbling, special, and spontaneous. A word on the butler service. Michael and Denae took exceptional care of us on this trip. Without their help, our trip would have been good; with it, the trip was fantastic. They elevated our experience. Their attention to detail and their anticipation of our needs and wants really made us feel special and cared for. Venturing out - We took in Dolphin Cove-Negril and we took on the Catamaran snorkeling tour. Both excursions were well run and very safe. The water was warm and very smooth for snorkeling and the Royal level excursion at Dolphin Cove was a great experience. In summary, we departed SWOMB well rested, very relaxed, and somewhat spoiled. Highly recommend if you want some serious adult downtime.

Stayed at the preferential section of the complex.... absolute magic! Food, drink, midnight swims on the private beach, fantastic staff, great service.... has it all. 24 hour service was fantastic, 24 hour jerk chicken man, 24 hour coffee bar and room service, all inclusive top shelf, bars and restaurants apart from one excellent, a bottle of Champaign for breakfast every morning, no trouble, no question, you wanted it you got it. Two baths in the room, spa and balcony, large comfy bed, mini bar and snacks in room and great turndown service. Airport, especially departure, simple, easy pick up and after long flight, airport 15 mins away by private bus, great welcome, too many good staff to mention, everyone so helpful and happy, Yaman! Best part, adults only, no kids!!! very romantic.

After a rocky check-in which included an attitude from the receptionist because we declined the pitch for membership, the other staff members proved that not all would be rude but in fact some went out of their way to make me and my wife's 25th anniversary a special one. My gratitude goes out to Oscar in room service who went out of his way to make sure we had the best service and made sure we had what we wanted. Then their was Patrick the lifeguard in the preferred section who made sure all my beach needs would be personally taken care of along with Kayann who always had our drinks with a smile and spent time talking to us. The one who really stood out was Matthew the bell hop who greeted me each day with a big smile and a friendly handshake and great conversation-- a true gentleman, all these people will be missed because it is them who make this resort special. The grounds here are beautiful and if you want to drink and eat all day this place will provide it, the food was good but not great and I thought the entertainment did lack a bit although the talent night did produce a lot of laughs. I think they would be better served if they had more themed events and bbq's. Overall a very enjoyable vacation.

We just returned last night from Secrets Wild Orchid Preferred Club. It was our first visit to a Secrets facility and right now it is at the top of my list to revisit. I am unsure how anyone can complain about anything here, the food, the staff, the ocean are all Wonderful... If you go there are a few people that you should meet that work here that stood out to us, but everyone we encountered we friendly and polite and asked if everything was ok. Matthew from Guest Services is an amazing gentleman, he remembered our names every time he seen us and took time to talk to us about our life and gave us some info on Jamaican life, such a pleasure each day. Amadila our room service lady, done a wonderful job every day, our room was well kept every day and always in the morning, thank you so much for taking care of us, we truly appreciated it. Dione at Blue Mountain gave us exceptional service on our dinner there, we barely had our last mouthful swallowed and he was there with the next and glasses topped off immediately. We purchased the diner on the beach for our Anniversary dinner and our server was Sheldon, if you are lucky enough to get him then your evening will even be more special. Thank you Sheldon for making our 15th wedding anniversary that much more special, little tip for others if you want fantastic pictures, go to this dinner at 6 and the sunset pictures are out of this world... We did the spa services as well, Swedish massage and the water circuit, totalling amazing....Andrew was my masseuse and he was fantastic.... I cannot forget Errol, he stopped for a quick hello on our anniversary day and when he found out it was our anniversary, he was like stay here and I will be back with flowers for the lady, this made my husband extremely happy as he has never gone any occasion without me getting flowers, Errol made his day and mine perfect....Thank you Errol, I will always remember my bouquet in the coconut... If you are thinking of booking here, ignore the negative reviews, the place and people are phenomenal... Thank you Secrets team for best vacation ever, can't wait to start planning trip #2 for 2018