Secrets Wild Orchid Montego Bay

had great oceanview jr. suite. had problems with a/c and called but did not get cold enough to sleep. staff was fantastic but room service was poor. ordered 3 times, 2hours delivery on 2 ofthem with cold food. last one was a breakfast and after an hour i gave up and went downstairs.

Good news: resort is great, and the butler(s), Danae & Davion were fantastic. Really loved the layout of the resort, and had a wonderful dinner at Altitudes Restaurant, which has a wonderful Indian inspired menu. Bad news: we had neighbors who were out of control. Apparently they were there to celebrate a wedding, and MAN did they celebrate!! For two nights the rap music and Ganga were in full glory, as they attempted to party like it was 1999. I especially loved the slamming doors, and drinking in the hallway...ceramic floors have wonderful acoustics!! We paid an up charge to stay at the Preferred Club with a swim out room. Our neighbors in 1123 invited several non-resort guests to enjoy the room and free alcohol. Whoever they were, they definitely didn’t respect their neighbors as they sang and F-bombed the night away. Other guests complained (we complained to security once), and this never did anything as they simply turned up the music louder after security departed. What was even more frustrating as that the staff felt they were helpless to do anything as whomever was in 1123 seemed to have some “juice,� and nothing could be done. Go to Secrets Cap Cana...way better!!

We had a wonderful time at Secrets Wild Orchid. The resort was beautiful and well maintained. Very clean and comfortable rooms. The staff was friendly and very helpful. We took advantage of the complementary activities like snorkeling, paddle boarding and daily yoga. The entertainment staff does a wonderful job of keeping your visit festive providing games, crafts and live performances. We enjoyed a relaxing wonderful spa visit.. Our snorkeling/shopping excursion with Dreamer Catamaran Cruises was fabulous. I would definitely recommend this resort to anyone visiting Montego Bay.

Celebrating our anniversary was an enjoyable experience. Provide why you are traveling to the resort and they will prepare your room before you get there. We arrived to fruit & cheese platter and banner on door to honor our anniversary. Customer service & restaurant food is top notch and the all inclusive is excellent. The rooms are a little dated and have a musky smell. Unfortunately our had a previous plumbing issue and the smell was to bad. We had to change rooms and we lost our good view. Room service food was ok but nothing like pictured or restaurant with an average of 1 hours wait time. There is next to no food available from 2:30-6pm. The property is kept in excellent condition. There is an annoying chirping that starts at 5pm and continue until morning.We did not leave the property because the excursions were too expensive. Highlight of the trip was the workers at barefoot grill Dexford, Vickesha,Crystal & Sashonie treated us like family, we truly miss them! They make Barefoot the best bar in all three resorts.

Absolutely FABOULOUS..rooms beautiful. Restarants def Gourmet Bars top shelf BUT you MUST call for it by name..Alexandria Love a sports & entertainment director was GREAT everyday & oh so pleasant the Baracuda BAR.on the Beach was better than pool bar top shelf liquor & Kenesha was Great Entertainment every nite really good & don't & be sure to catch the Steel Drums on monday nite..try rhe restaurant at Breathless Alltitudes very very good on the rooftop open for lunch & dinner Get there in the afternoon & meet Dalbert Gray. THE BEST BARTENDER in all three resorts. Very accommodating..speciality drinks & a pleasure to talk to..very informative about the Island & activities..He really loves his job....we stayed at Secrets Wild Orchid..you have use of all 3 including Secrets St James & Breathless all great Not so much the Wild Orchid Preferred way too quiet & staff not as friendly which surprised me cause we had a black card to use the facilities & amenities because we are repeat clients..way better, more action & lots more fun & activities at Wild Orchid main pool... Be sure to check it out, they greet every guest with a glass of champagne..always rhings