Secrets Wild Orchid Montego Bay

We stayed here in October 2016. Had a fabulous time. We have stayed in 4 secrets resorts and are currently at Secrets Silversands Cancun. The resort is huge, with loads of restaurants to choose from. I recommend the French and Italian. Evening entertainment was a little boring. Desires nightclub needs something a bit more, there were only 4 people in here every evening, which says out all. The jerk chicken was fab. Would go back.

We've stayed at better Secrets Resorts in the past, namely Maroma and those in Cabo San Lucas and Los Cabos. The Wild Orchid was a nice resort, however, we paid a pretty price and thought we were being upgraded to the Preferred Master Suite which we weren't, some miscommunication errors along the way. We celebrated a birthday and an anniversary but nothing was done for our anniversary. The meals were exceptional, as well as the staff and entertainment. But the service was very slow in my opinion. We watched two nights of television and both nights couldn't complete one show without TV interference at least a few times per show. We got multiple telephone calls late at night to our room which were hang up calls. I'm sure the party on the other end realized wasn't the right room but was rude to hang up just the same. Room service wasn't provided at all until two days into our week long stay. At the end of our trip even the taxi cab ride was late to pick us up from the resort to take us back to the airport. The transfer was provided through the resort.

Great resort. Great food. Great people. Each time I go we find something different to do or see. The new spa renovation is awesome. Boudreaux restaurant is our favorite. Get the crap and shrimp appetizer. Short ribs or swordfish for entree. Cream brûlée. I'll be going back again!

My husband and I had the time of our lives. The view was gorgeous and the Butlers were a perfect touch. They were so professional and helpful. This was well worth it especially for our first time. I also reccomend the tour to see Bob Marley's home.

Difficult to explain exactly my impression and I was really thinking a lot, what to write. After a few days of deep thinking I will summarize it! My first visit the Secrets was in Cancun and I was impresed, thats why when traveling trought to Costa Rica I decided to to stay in Secrets Papagayo Resort and again very very happy. This was the reason to participate UVC with dream to continue visiti the unique places with excelent hospitality & gastronomic experiences in diferent countries and places. Secrets Wild Orchid is very far away. Hotel and equipment is much older or bad maintain. Furniture is worn and scretched...Gastronomy very average in all restaurants...no fresh juices in all bars....just in breakfast room and you have to wait in the line because the staff is producing 1litr/hour....etc. I will not mention all the basic which other hotels provide...There should be strong internal brand starndards control or audit to keep the same standards. Food presentation and taste bellow average, menus not up to date...Dont know how to make egg benedict...etc! Staff is overal very friendly and smily but missing the final touch of elegant service and prosfesionalism as other hotels having as a base! I do not want to complain, but it helps to improve because I'm afraid of another booking in another destination with the Secrets brand. Inside me, I feel flattered ... I really did not expect this and I'm sorry! The place is beautiful, but leadership and supervision are gone!