Secrets Wild Orchid Montego Bay

Stayed 11 nights for our the third part of our honeymoon. We received a complimentary upgrade to ocean view which was very nice. The room is lovely with all the expected things. The minibar does get replenished daily but they come round at night which is dependent if you're in. The breakfast has so many options and we didn't have to queue that much but it is frustrating when there are empty tables. Maybe it's just island time?! Lunch is a bit limited but when it's all inclusive how much do you really want to eat?! The barefoot grill was delicious and just right for lunch after a late breakfast. The jerk chicken that comes daily is soooo good and the patties too. The pool side restaurants are also very nice for lunch and dinner. We found the St James pool to be filthy, even in the morning, so we used Wild Orchid. The beaches are stunning with amazing views and the water sport activities are also really good. We did kayaking and the guided snorkel. Watching the sunset in the infinity pool was also incredible. Swim up bars are staffed by entertaining barmen and drinks were good, if anything they seemed to made differently each time. I don't think they're watered down but once ice cubes, syrups etc are added it will impact it. However drinks at breathless (we went for foam party) were stronger for some reason. Overall the restaurants are very nice and are very pretty and romantic. If anything it's just not consistent. Blue mountain and Bordeaux were our favourites. El Patio is also very nice and Portofino is very romantic. Entertainment team are lively and it's varied. But in the last few days of the trip they seemed to have disappeared. Having Amstar in the hotel was also really good as we booked a couple of excursions. You can get it cheaper on viator but we had pickup and drop off direct to the hotel which I think is worth it. Overall an amazing part of our honeymoon and we loved coming here. Just a shame that there are small tweaks that would have made it incredible. Lastly, after having my wedding ring for a week it fell down the sink and thanks to Trevor from maintenance I was able to get it back!

Stayed here for a week in the Preferred Club. Worth it. From the moment we got here the service was phenomenal. The food was amazing the drinks were well made. Definitely a fun adults resort. The people made the experience even more fun. Every morning when I came down stairs Mathew, one of the workers, would make it a point to always say hi, go for a fist bump, check if there was anything we needed, and made it the friendliest atmosphere of any vacation place I have stayed. I can't wait to come back!!!

We went for my brothers wedding. I had no idea that we would have our own butler. Michael, Danae, Matthew and Patrick were so accommodating. My mother cannot walk very far and they provided golf cart service, wheel chairs, etc. They really helped with everything and made our experience amazing. Some of the best customer service I have seen in a long time. We thoroughly enjoyed our time!!!

We check in Room 2404 and the 'fun' begins. A wedding party is blasting Profane, ghetto, gangster rap at high volume. I call the front desk and speak to my concierge Kimesha who states that the wedding party is entitled to play what they want???? After much further discussion we were transferred the next day to Wild Orchard preferred. Excellent employees Garfield and Kenesha in loyalty dept

We completed our stay at the preferred Wild Orchid Secrets in Montego Bay where we spent 10 day holiday and the resort is quite big and well maintained. Beaches are very nice and exclusive with good service while 6 restaurants offer some variety of food without real quality. Suites are quite comfortable and room service is very well organized. I expected a bit more having been in Cancun Secrets the Vine where customer experience was really effortless. I missed what I call effortless customer experience when we have to queue for breakfast with many empty tables or when we don't have a beach restaurant on the preferred beach...small things that can easily turn a nice experience in an unforgettable one. The resort does not have his own identity because it is made of many different buildings and type of customers who can mix and this create confusion and we did not feel well treated as we expected. Anyway I would recommend for a Jamaican stay because it is scored as the best all inclusive with just few heads up to ensure you meet your expectation.