Wyndham Alltra Riviera Nayarit

Where to begin with Fiesta Americana Riviera Nayarit. We truly tried to like this resort, as we stayed here for a New Year’s Eve vacation, but overall it was a major disappointment. Pros: • The staff tries to be helpful • The New Year’s Eve event itself was enjoyable • Leo at the beach bar was excellent • Good water pressure in the sink/shower • Air conditioning and ceiling fans work well Cons: • Check-in time of 3:00 PM really meant closer to 4:00 PM, as our room was not ready • We paid extra for an ocean-view room but received only a partial view, mostly of palm trees and neighboring condos • Translucent bathroom and shower doors offer zero privacy, and the doors don’t even close properly • The in-room phone for room service did not work, and room service can only be ordered from the room • We went to the service desk to place an order, they took our, but nothing was ever delivered • Bathtub has almost no water pressure and leaks, spilling water into the sleeping area • Chain locks are to be installed on doors, but the actual locks are missing, anyone could enter without resistance • Sliding balcony door has no lock • Light switch covers were broken or missing • Many people on the property were not guests of the resort or condos; since it is next to a public beach, people can come and go freely • Food quality is poor, our best meals were off the resort • Requested a sheet change after day four; we were told it would be done, but it never happened • The resort is severely understaffed • Wait times to be seated at restaurants often exceeded an hour at some locations. Lines formed with no staff in sight to assist guests • Non-club rooms are in serious need of renovation as they are old, dated, and run down • Playing personal music at the pool (even quietly) is not allowed. Security will ask you to turn it off and to listen to the distant resort music • No on-site store for basic necessities • Coffee/ice cream shop frequently has a non-working ice cream machine • Anything besides coffee or ice cream is not included and must be paid for • Do not bother renting cabanas for the upcharge. Upon arrival early in the morning, we were given soaked sheets covering the mattress. The area was dirty and not cleaned, with empty drinks everywhere by 8:00 AM (opening time). Despite being advertised, there was no cabana or beach service • Towels were rarely available • Not enough beach chairs, and many that were available were filthy • Mini fridge was initially stocked, but after day three it was not restocked unless specifically requested • During a majority of the stay only 1 elevator was working I’m certain there are additional issues I may be forgetting, but if you’ve experienced neighboring resorts in Riviera Nayarit, it is absolutely worth paying more to avoid this one. I honestly do not understand how Fiesta Americana has earned 4+ star ratings or even a “luxury hotel” mention. Given the brand, we expected a decent experience, but we were terribly wrong. Several guests we spoke with shared very similar frustrations. We have stayed at multiple resorts in Riviera Nayarit and throughout Mexico, and this was by far the worst experiences we’ve had. It was a stay filled with empty promises and constant disappointment.

The trending word that I have heard is no we can not. 2nd day here and last night 25 min wait for a restaurant became an hour if jot a more . The issue that I have is the lack of customer service and willingness to provide excellent. Customers service. I personally work in food and beverage hospitality management background. That being said this place needs to look at the why behind dissatisfied guest. I have various examples but writing this review to shed light for others when planning a trip.

Great service, the team was interactive. I recommend this place. they were good guys, Alain and David were great. They are interactive with the clients at the pool to engage them in their games and activities.

Sadly heading home today after the most wonderful stay at Fiesta Americana! The hotel is beautiful, well maintained, and the staff go above and beyond in all departments to ensure that guests enjoy their stay. We have stayed at many 4/5 star resorts in PV, Cabo, and Cancun and can honestly say that Fiesta tops many of them. Our room was turned over to perfection every morning, we never had to wait for an a la cart, the coffee bar made the most delicious iced lattes and the pool food/beverage services was consistently timely and intentional. And 24/hr room services included in your stay?! How excellent! We also loved all of the special touches that the hotel put in place for guests to celebrate their Christmas vacation! We don’t often stay at the same resort twice as we like to try new things, but I can definitely say that we will be back. Thank you Fiesta Americana for a wonderful stay!

My stay here was definitely subpar! Staff/service was about 50/50 bad and good. I would not recommend this hotel. First let me start with the checkin counter upsold me to Fiesta Rewards but didn’t tell me the full list of perks it comes with. All I got told was my room will be upgraded to full ocean view which wasn’t spectacular and I was just above the pool and where nightly shows are so it was very noisy even 6 floors up. I stayed here over Christmas. On Christmas Day when I returned to my room at 2pm two maintenance men were there to change the batteries in my rooms front door lock that I NEVER requested. They weren’t even going room to room changing everyone’s but for some reason they decided to change mine mid day. I said ok because i figured probably would only take 5-10 minutes at most. It took this man over 45 min that I had to sit waiting in my room for him to finish. This was time taking away from me I wanted to change and go sit by the pool and meet up with my friends but was unable due to this unnecessary fix they just had to do right then and there. They never told me it was going to take almost an hour to do. This was VERY Frustrating and I called the guest relations manager to complain and all she could do was say sorry and offered me a stupid hydro massage to compensate my precious vacation time on Christmas Day! All a hydro massage is sitting in a dumb jacuzzi. It’s not a “massage “ at all. I said no, do better. She didn’t. Later i returned to my room and the entire lock housing inside the room on the door came off and fell apart. So now im having to call down get someone up there to fix this crap again wasting my time on holiday vacation. They offered to change my room. THAT was acceptable to. So as I’m packing up to move rooms a different maintenance man fixed the loose screw in 2 min flat. Now I’m staying in my room having to unpack again to get comfortable in my room. The next day I went and spoke to the hotel manager about the very unpleasant incident and all he could do was apologize and offered me NO compensation for my time or bad experience. Wouldn’t even refund me for my upscale paid Fiesta rewards which I never used except for the room upgrade. I asked for that fee to be refunded to me at the very least ain’t no one ever educated me on what the perks were. Manager said no. I’m beyond disappointed in this hotel. The food was not very good