Wyndham Alltra Riviera Nayarit

Arrived at The Fiesta Americano p.m. October 26th... after a long flight from Canada. Reception was quiet with no other guests waiting for check in. We had requested side by side rooms if available but despite the low occupancy were located on the same floor (2201 and 2210 )there was no enquiry on how was your flight or enjoy your vacation from reception and the same service at check out with no enquiry on how was your stay. We feel this area could be greatly improved upon as reception is the first contact of the hotel and feedback is important . Staff overall were more than welcoming and provided excellent service in the restaurants and bar locations. Some staff exceeding service requirements Leo in the lobby bar, Brenda hostess at the Italian, Yadira, Berta and all the wait staff were wonderful and accommodating with service. The activity team were also pleasant and the water aerobics were enjoyed each day. There were no issues in obtaining pool loungers as the hotel was extremely quiet although did pick up later in the week with Halloween and the Day of the Dead. Entertainment was limited at the start of the week then there was the fire show and a Mexican event at the end of out stay. Rooms were spacious and all areas were clean and maintained well. Breakfast buffet was enjoyed although lunch and dinner food was often cold and variety lacking.

had a grest time with family , we had best time seeing baby turtles. love the hotel crew. and the food was great. Cocacola needs to be served with gas please

Very friendly staff. Alejandra and Alexander were extremely friendly and helpful. Nice variety of dinner options. Pool area was nice. Bathroom could use better lighting.

The food was excellent, service was excellent. Quiet sleep. Plenty of pool space and places to sit and rest. I would definitely return.

Best service staff, they are all excellent but particularly Arturo who is serving drinks on the Beach. I would give him 5 star.