Wyndham Alltra Riviera Nayarit

We just returned from a fantastic stay at the Fiesta Americana and wanted to recognize a few team members who truly made our trip memorable. Mario (Manager) is outstanding at what he does. He’s professional, approachable, and clearly cares about guest experience. His attention to detail and genuine hospitality made a big difference throughout our stay. A special shout-out to Froylan in the breakfast area. He consistently went above and beyond every morning. And I have to say: his cappuccinos are, hands down, the best in the entire resort. Daniel was also amazing, and the two of them work together absolutely crushing it as a team. They’re fast, attentive, friendly, and always on top of everything-service felt effortless because of them. We also want to recognize Rosario, who supervises that breakfast section. You can tell the team is well supported and well led, and it really shows in how smoothly everything runs. Thank you to Mario, Rosario, Froylan, and Daniel for making our stay so special. We can’t wait to come back!

We went with 2 other couples in mid January and had a great week. Leo and Antonio are the best bartenders and great guys. Food was very good at the Mexican restaurant for lunch and dinner. The other restaurants were just ok. Rooms are nice and big. The reason for the 3 stars is that there is no night life and entertainment and they cater to the old people in the condos. Ezekiel was an exceptional host and had us partying the 2 nights they did have parties during the week. He came and talked to us every day.

We’re currently staying at the resort and paid for club access and we’ve yet to see any difference in the elevated level of service, so save your money. The pools are great, but the food is mediocre at best and no reservations are required. The jacuzzi is supposed to be adults-only, however there are kids using it even after 9 p.m. We’ve requested beer and water for the in-room fridge four times so far and counting, with no follow-up. There isn’t much within walking distance, but the beach itself is very nice. Lots of much older folks. I can’t say I’d recommend this resort unless you’re well into your 60s, and well then, it would suit you.

As an Access Rewards Black member, this stay was a massive letdown. They refused to let my family check in with me at the Club desk, a service always honored in Cancun. The experience only went downhill: • Dining: The buffet was nearly empty and the food was terrible. Dinner was a joke—it took 1.5 hours just to get four sushi rolls. • Service: Room service literally hung up on us for all three rooms. No welcome drink, no recognition, no help. • Room: My balcony jacuzzi was filled with brown water and the jets were broken. Despite calling, it was never fixed. Being a frequent traveler at this tier, I expected excellence. Instead, I got better service at standard resorts. Incredibly disappointed.

I came here to visit my parents while they were on holiday. They ended up renting the presidential suite to accommodate one extra person (myself). The staff here go above and beyond, they are so kind and friendly and want to help with anything you need. From the housekeeping, room service, restaurants, bar, pool and cabanas on the beach. It is a nice spot for family to come. Shoutout to Arturo (waiter on the beach)!!!!! Best waiter ever, he went above and beyond to make us feel comfortable and happy at all times. He is the best. Marco and Cristina (spa), made me feel so cared for and relaxed during my treatments and genuinely nice people to speak with, sometimes I just went down to talk with Marco. The bartenders at the lobby bar and the entertainment guys. They all were incredible. The hotel itself is nothing special but it has potential with the most incredible sunsets and staff. I would recommend. Plus the beds are comfortable and they really take care of you here.