Wyndham Alltra Riviera Nayarit

Great service, the team was interactive. I recommend this place. they were good guys, Alain and David were great. They are interactive with the clients at the pool to engage them in their games and activities.

Sadly heading home today after the most wonderful stay at Fiesta Americana! The hotel is beautiful, well maintained, and the staff go above and beyond in all departments to ensure that guests enjoy their stay. We have stayed at many 4/5 star resorts in PV, Cabo, and Cancun and can honestly say that Fiesta tops many of them. Our room was turned over to perfection every morning, we never had to wait for an a la cart, the coffee bar made the most delicious iced lattes and the pool food/beverage services was consistently timely and intentional. And 24/hr room services included in your stay?! How excellent! We also loved all of the special touches that the hotel put in place for guests to celebrate their Christmas vacation! We don’t often stay at the same resort twice as we like to try new things, but I can definitely say that we will be back. Thank you Fiesta Americana for a wonderful stay!

My stay here was definitely subpar! Staff/service was about 50/50 bad and good. I would not recommend this hotel. First let me start with the checkin counter upsold me to Fiesta Rewards but didn’t tell me the full list of perks it comes with. All I got told was my room will be upgraded to full ocean view which wasn’t spectacular and I was just above the pool and where nightly shows are so it was very noisy even 6 floors up. I stayed here over Christmas. On Christmas Day when I returned to my room at 2pm two maintenance men were there to change the batteries in my rooms front door lock that I NEVER requested. They weren’t even going room to room changing everyone’s but for some reason they decided to change mine mid day. I said ok because i figured probably would only take 5-10 minutes at most. It took this man over 45 min that I had to sit waiting in my room for him to finish. This was time taking away from me I wanted to change and go sit by the pool and meet up with my friends but was unable due to this unnecessary fix they just had to do right then and there. They never told me it was going to take almost an hour to do. This was VERY Frustrating and I called the guest relations manager to complain and all she could do was say sorry and offered me a stupid hydro massage to compensate my precious vacation time on Christmas Day! All a hydro massage is sitting in a dumb jacuzzi. It’s not a “massage “ at all. I said no, do better. She didn’t. Later i returned to my room and the entire lock housing inside the room on the door came off and fell apart. So now im having to call down get someone up there to fix this crap again wasting my time on holiday vacation. They offered to change my room. THAT was acceptable to. So as I’m packing up to move rooms a different maintenance man fixed the loose screw in 2 min flat. Now I’m staying in my room having to unpack again to get comfortable in my room. The next day I went and spoke to the hotel manager about the very unpleasant incident and all he could do was apologize and offered me NO compensation for my time or bad experience. Wouldn’t even refund me for my upscale paid Fiesta rewards which I never used except for the room upgrade. I asked for that fee to be refunded to me at the very least ain’t no one ever educated me on what the perks were. Manager said no. I’m beyond disappointed in this hotel. The food was not very good

Wonderful service! Great food! Always helpful especially Alan the sports director. Alan is great at his job and makes all the children feel so included. My son had a great time playing water volleyball, beach volleyball and water polo with him. We really enjoyed the stay here. The beach was wonderful and so easy to access. The room service came everyday to clean the room and always was such a treat coming back to a clean and beautiful room. Special mention to Shirley from the experience maker for being so kind and helpful. Leo (bartender) was very kind, funny and made great drinks. Caleb was very welcoming and warm to help us feel very comfortable. Violeta (Thai Kun restaurant) gave great customer service. Also, the person making the omelettes (we didn't learn his name) was always smiling and did a great job. All in all we had a wonderful time and feel we made friends with all the warm, hardworking staff and their amazing hospitalilty. We left feeling relaxed.

The resort was okay, but the staff and service were amazing. Tabíola Ernesto was one of the outstanding people who always tried to go above and beyond to provide excellent service to us. Thank you, Ernesto!