Couples Sans Souci

I am very disappointed with lunch at San Souci. We have visited Couples San Souci for the last 5 years during September. In the past we had ala cart service at both Palazzina and Bella Vista for lunch. This September Bella Vista is closed and Palazzina is now a buffet. The buffet was not good. The fish dish was luke warm. I did not see anyone testing the temperature of the food in the buffet.

This is our fourth trip to Jamaica and third trip to couples and San Souci. Very relaxing atmosphere great place to read and enjoy the view of the beach and ocean.

Vacationed here for the 8th time and it was another fantastic trip. I’ll break down each part, so please excuse the long post. TRAVEL: We connected in Miami from DFW and landed at Ian Fleming in Ocho Rios. This was the first time we’ve flown into here and it was great. Only a 20 minute ride to CSS. From landing to the van took about 15 minutes. CHECK IN: Easy and flawless as usual. Front desk is always welcoming with a cool towel and champagne. ROOM: Werequested a bottom floor room in B block and we received what we requested, B 105. Room was clean, cool and decorated nicely. It’s nice being on the bottom floor to be near everything without the hassle of stairs. View to beach was unobstructed. CONSTRUCTION: When getting the email, I was concerned about noise. No issues with annoying noise or construction issues. GROUNDS: the grounds crew are the unsung heroes of CSS. Absolutely beautiful landscape. MAIN BEACH BAR: The temporary set up works great. Lloyd is an outstanding bartender. Always ready with shots and drink suggestions. RESTAURANTS: We dined at Casanova twice and Bella Vista 3 times. Both were really good but we prefer the old Bella Vista to the new Asian food menu. Casanova was outstanding as usual. Great service and food. We had breakfast every morning at Palazzina each morning. The omelette is a must try. JAMAICA NIGHT: Wonderful food and entertainment. Man doing fire tricks is always entertaining as well as the singing entertainment. McHugh is a great host as always. He’s an outstanding MC. NIGHTLY ENTERTAINMENT: The best we saw was the Bob Marley tribute. Incredible performer with all the classics. REPEATERS DINNER: great meal of surf and turf. The new GM was introduced and briefly spoke. We dined with Racine which is always great. POOL and BEACH: We spent the majority of our time at SSB. Bartenders, entertainment team and food was outstanding. Great group of guests all friendly. We saw some old friends and made new ones. Although CSS has many things that bring us back, SSB is the main draw for us. OVERALL: Even with the construction ongoing our stay was great. It seems as if every attempt is being made during construction to make it a non issue for the guests. Kudos to the administration for all the care and details. CSS has endeared itself to us due to its outstanding employees. We are hoping the new management does not change the atmosphere of this wonderful resort. It’s a great place for couples to reconnect and relax.

The Sans Souci resort in Ocho Rios was a pleasant experience. Our stay was a short week, including a two day travel but it was worth it. The Charlie spa was excellent and the staff was superb; Ruth & Alicia were the best! The food was excellent at Casanova and the buffet style lunch & breakfast and the other restaurant was also very good, lots of variety. Although there was some construction on-site it didn’t affect much of the guests. The mineral pool and grotto are what made the trip for my husband and me. I would recommend this resort for anyone interested in feeling rejuvenated. Thanks to all the staff, truly professional and kind.

The property is beautiful I will give them that, staff are friendly, however hotel needs some serious management. Steps leading to our room was filled with scuff marks, the room was beautiful until I found a dirty sock on the bench at the end of the bed. Ice tong placed in the room was heavily rusty and nozzle of ice machine is filled with mildew. Minibar was fully stocked so that's a plus. Ordered room service for lunch meal was hot and okay however room service for dinner was a disappointment ordered grilled chicken and chicken pasta, grilled chicken and rice came cold temperature was atleast 22°C, the pasta was hot but has no flavour it was just bland. Breakfast at the buffet was okay, room service breakfast was okay as well. Went to the bar across from the buffet maintenance work is needed the ceiling fan is heavily rusty and ceiling and lights are filled with cobwebs, being that the bar is close to the sea regular maintenance is required for these areas. Nickeisha the Front Desk manager she was the highlight of our stay she happily sorted out our issues and rectified them as well. Oh the next morning when I woke up to take a shower I was greeted by an army of ants you may want to have pest control checking rooms and having them on a routine inspection. I probly will visit again hopefully the issues will be rectified. FYI I'm not fond with with food and beverage staff wearing jewelry I would take it that those staff have food handlers and the last I checked wearing of jewelry for food handlers is not permitted.