Couples Sans Souci

I expected so much better... I have to agree with the other reviews that say this doesn't align with my experience and expectations for a 5* resort. Pros: - Getting there was easy, fast, and smooth :) -- The grounds are gorgeous, but there are a lot of steps so be warned! - room is a good size and very comfortable - Most of the staff is super friendly but some of them are best to avoid, especially at the excursions desk. - Suppers are good and quite enjoyable. The rest of the meals are typical resort fare. - Generally quiet and relaxing- exactly what we were looking for 💕 Cons: - brochure said things were included but they were actually only available- at a significant cost, and even that was difficult to discern because the woman at the excursions desk was borded and not really interested in us or what we might want to do. - everything says there is supposed to be an excursion to Margarita Ville included but their app says there are no dates available 🤷‍♀️ - many activities are only scheduled for 1 day/week, so if you arrive/depart that day, too bad :( - They say there are 6 restaurants but there are only 3 for supper; the rest are the same places but for lunch or snack bars - check in was smooth but while I was told that what I requested wasn't available in my room category, I wasn't offered the opportunity to upgrade. It might not have been available at all, to be fair. We booked an ocean view suite - and we can see it, if we stand at the edge of the balcony 🙄 I wouldn't have paid for an upgrade if I had known that's what we were going to get - they asked if this was for an occasion at every turn. We shared with everyone that it was our 25th wedding anniversary yesterday, but I have no idea why they asked - they didn't do anything. - Major updates and renos needed - the pools arr chipped the windows are warped, everything could use a fresh coat of paint. This place is AGING and not in great repair. I didn't expect perfect but I expected a 5* resort worth what I paid for it. This isn't someplace I'd return to or recommend so far. I'll see how I feel at the end of my stay.

My wife and I had the opportunity to visit as part of our stay at Couples Tower Isle. We only had about 3/4 of a day to spend on the resort but enjoyed our time by the pool & on the beach. A big thank you to everyone who helped us while at the resort! The food & drinks were good. Lots of steps & climbing, but that was ok w/ us👍🏻.

CSS was the first Couples Resort we stayed at back in 2008, think this is our 7th at time at CSS. We literally fell in love with this brand, couples adults only and no tipping. We've now stayed at CTI and CN, so about 16/17 visits in total. CSS is a very pretty resort, feels lush and tropical, small private beach. Lots of steps so great view's around the property not great for the less mobile. Rooms are spacious, comfortable and very clean. Good selection of drinks available, some staff make better drinks than others. Romario was a fantastic drink maker barman. 🍸🍹🍷🥂 Food is good, our favourite restaurant is Casanova but personally I don't think the food is as good as it used to be, like no fillet mignon on the menu, just tenderloin which isn't as nice. Thankfully the rack of lamb are still on there and were so tender and very tasty 😋😋😋 The snapper was cooked perfectly 👌 in Casanova too. Charmaine and Kenny were great servers. I think the puddings tasted way better back in 2008/2009, and were more artistic in presentation, but its the same across all the resorts. Its great that they have now rolled the Jamaica/Gala in to one (Friday night), we didn't particularly like having 2 buffet nights on the grass. Years ago it felt like the staff were on holiday with you, really enjoying the time they got to spend with you but this seems to be changing, those staff have gone and maybe its the way staff are now being trained these days, times are a changing, just a few still have that camaraderie. 😉 Just a few noticeable cut backs here and there but overall a very pleasant stay and of course we're happy to return again. ☺️

Our vacation at Couples San Souci was excellent. The resorts landscape and appearance are remarkable to say the least. Alot of stairs when walking but well worth it. A shout out to a couple of employees' who went above and beyond were Romario at the Ballroom Bar and Ashley in entertainment. We will definitely come back to this resort in the near future.

Resort built on cliffside, rich tropical rainforest preserve opening up to a sandy beach. Truly exceptional. Best of all, the staff, wow! They absolutely leapt to fix or provide us all we asked for. Fastest and most helpful we've experienced. YONIQUE, YESYEEKAN[sp sorry] truly great professionals that are very concerned with guest experience. As if the tropical rainforest preserve and beach weren't enough-we will be back.