Couples Sans Souci

We just came back from a 10 day stay at Couples and only have good things to say! The hotel itself is gorgeous. Lots of trees, right on a beach, lots of little pathways to explore around and has a real authentic feel. As other reviews mentioned there is lots of stairs to get around but it’s perfectly manageable! There are 3 pools, one in sunset beach (the au natural section), one mineral pool, and then the main pool. We spent all our time at the main pool as it’s right on the beach by the best bar. There are comfy sunbeds and umbrellas, and we never had issue a bed and some shade either by the pool or the beach. The beach itself is lovely too, and lots of free water sports options including jet skis and snorkelling out at sea! The food is also great! There’s 3 main restaurants (+ another on sunset beach for lunch only I believe). We ate in all 3 and they’re all great. The Casanova more fine dining restaurant was probs my fave, but the beach restaurant did great easy lunches, and buffet restaurant also great and lots of choice of fresh food at all meals. Drinks were great and plentiful as always in an all inclusive. Nice and strong too and the bar staff were happy to make suggestions and great drinks. As an adults “couples” only hotel, the crowd was a mix, but I’d largely on the older side, but we are in our early 30s and didn’t feel out of place! There were more couples similar age to us to, and generally everyone is super friendly and if you like having a chat on holiday it was more than easy enough to find someone to chat to! The staff were mostly all fantastic. Particularly the entertainment staff and a few standout bar staff who really made the time special with their fun and friendliness. The reception and guest services were always happy to help with any excursions, taxis etc. and housekeeping was done to a great standard and always done with a smile. We booked excursions through our Virgin rep, lots of things to do to get out and about around the beautiful island! Dunns waterfall was a highlight! We booked through virgin holidays and had the transfer included, which they booked for us through the Couples direct transfer at the airport. Very easy to find, just located the rep at the airport who signed us in. Bear in mind it’s around 1hr 45mins drive tonite airport so just bear that in mind. It’s quite a nice drive though mostly along the coast. Overall it was an amazing holiday and the hotel is a great choice for a chilled out, friendly all inclusive in a lovely country!

I expected so much better... I have to agree with the other reviews that say this doesn't align with my experience and expectations for a 5* resort. Pros: - Getting there was easy, fast, and smooth :) -- The grounds are gorgeous, but there are a lot of steps so be warned! - room is a good size and very comfortable - Most of the staff is super friendly but some of them are best to avoid, especially at the excursions desk. - Suppers are good and quite enjoyable. The rest of the meals are typical resort fare. - Generally quiet and relaxing- exactly what we were looking for 💕 Cons: - brochure said things were included but they were actually only available- at a significant cost, and even that was difficult to discern because the woman at the excursions desk was borded and not really interested in us or what we might want to do. - everything says there is supposed to be an excursion to Margarita Ville included but their app says there are no dates available 🤷‍♀️ - many activities are only scheduled for 1 day/week, so if you arrive/depart that day, too bad :( - They say there are 6 restaurants but there are only 3 for supper; the rest are the same places but for lunch or snack bars - check in was smooth but while I was told that what I requested wasn't available in my room category, I wasn't offered the opportunity to upgrade. It might not have been available at all, to be fair. We booked an ocean view suite - and we can see it, if we stand at the edge of the balcony 🙄 I wouldn't have paid for an upgrade if I had known that's what we were going to get - they asked if this was for an occasion at every turn. We shared with everyone that it was our 25th wedding anniversary yesterday, but I have no idea why they asked - they didn't do anything. - Major updates and renos needed - the pools arr chipped the windows are warped, everything could use a fresh coat of paint. This place is AGING and not in great repair. I didn't expect perfect but I expected a 5* resort worth what I paid for it. This isn't someplace I'd return to or recommend so far. I'll see how I feel at the end of my stay.

My wife and I had the opportunity to visit as part of our stay at Couples Tower Isle. We only had about 3/4 of a day to spend on the resort but enjoyed our time by the pool & on the beach. A big thank you to everyone who helped us while at the resort! The food & drinks were good. Lots of steps & climbing, but that was ok w/ us👍🏻.

CSS was the first Couples Resort we stayed at back in 2008, think this is our 7th at time at CSS. We literally fell in love with this brand, couples adults only and no tipping. We've now stayed at CTI and CN, so about 16/17 visits in total. CSS is a very pretty resort, feels lush and tropical, small private beach. Lots of steps so great view's around the property not great for the less mobile. Rooms are spacious, comfortable and very clean. Good selection of drinks available, some staff make better drinks than others. Romario was a fantastic drink maker barman. 🍸🍹🍷🥂 Food is good, our favourite restaurant is Casanova but personally I don't think the food is as good as it used to be, like no fillet mignon on the menu, just tenderloin which isn't as nice. Thankfully the rack of lamb are still on there and were so tender and very tasty 😋😋😋 The snapper was cooked perfectly 👌 in Casanova too. Charmaine and Kenny were great servers. I think the puddings tasted way better back in 2008/2009, and were more artistic in presentation, but its the same across all the resorts. Its great that they have now rolled the Jamaica/Gala in to one (Friday night), we didn't particularly like having 2 buffet nights on the grass. Years ago it felt like the staff were on holiday with you, really enjoying the time they got to spend with you but this seems to be changing, those staff have gone and maybe its the way staff are now being trained these days, times are a changing, just a few still have that camaraderie. 😉 Just a few noticeable cut backs here and there but overall a very pleasant stay and of course we're happy to return again. ☺️

Our vacation at Couples San Souci was excellent. The resorts landscape and appearance are remarkable to say the least. Alot of stairs when walking but well worth it. A shout out to a couple of employees' who went above and beyond were Romario at the Ballroom Bar and Ashley in entertainment. We will definitely come back to this resort in the near future.