Couples Tower Isle

We have just returned from a Honeymoon stay at Couples Tower Isle and overall had a fantastic holiday. There is so much to love about this resort, and with a few improvements it could be exceptional. After over 12 hours of travelling, it was lovely to be greeted with cold refreshing towels and a glass of prosecco, which was a really nice start to our holiday. The biggest asset this hotel has is without a doubt its staff. The vast majority were warm, friendly and genuinely wanted guests to have a wonderful holiday, and they really are a credit to the resort. However, we did encounter a small number of staff who seemed quite miserable or came across as though we were an inconvenience. We completely appreciate that everyone can have an off day, or perhaps they had been dealing with difficult guests beforehand, but it was noticeable on a few occasions. Thankfully, these interactions were very much the exception rather than the rule, and the kindness of so many others more than made up for it. The grounds are absolutely beautiful and immaculately maintained. We loved the complimentary garden tour, which gave us an even greater appreciation of the work that goes into keeping everything looking so stunning. We also noticed how hard the staff worked every day clearing the seaweed from the beach, which couldn’t have been an easy task. Our room was cleaned to a very high standard every day, with housekeeping regularly checking if we needed fresh towels or more ice. The beds were incredibly comfortable – some of the comfiest we’ve ever slept in on holiday! The food was consistently good, with Eight Rivers being our favourite restaurant. The soups were absolutely amazing and are a must-try. The coffee bar also became one of our favourite places to visit each day and was definitely one of the highlights of our stay. We really appreciated how many complimentary activities were included. The water sports were excellent, and the yoga sessions were brilliant too. That said, there are a few things we feel could be improved. The hotel itself is starting to look a little tired in places and would benefit from some refurbishment. While everything was spotlessly clean, the décor is dated and our shower wasn’t particularly powerful. It took around 3 days for the team to realise we were on honeymoon, despite it being on our booking. We got a free massage with being on honeymoon but there was constant attempts to try to get us to upgrade at additional cost. The spa is quite expensive. The Wi-Fi wasn’t very reliable during our stay, and the air conditioning in the gym really struggled to keep the space cool. One disappointment was that there was never any fresh mint available for mojitos at the bars, which seemed surprising for a Caribbean resort. We also would have loved to see a greater variety of fish on the menus. Snapper was frequently offered as the “catch of the day” and, although it was always well cooked, it did become repetitive over the course of a two-week stay. Having a wider selection of local fish would have been a welcome addition. We had requested dairy-free milk before arriving and then asked several times after checking in, but unfortunately it never arrived during our stay. After such a long journey, this wasn’t the best first impression. Similarly, despite asking on several occasions, we didn’t receive the complimentary branded reusable water bottles until our final day, while many other guests already had theirs. Breakfast could also be a little chaotic around the egg station. Damoy worked really hard trying to organise guests by asking them to stand to one side after ordering, but not everyone listened. A simple sign explaining where to wait would probably make things run much more smoothly. One of the jacuzzis was out of service for the entire two weeks, which was a shame. There was also some renovation work taking place towards the back of the resort. Plaster and concrete debris remained on the ground for several days and, although it was taped off initially, the barriers were later removed while the mess was still there. It didn’t feel particularly safe with guests walking through the area. The evening entertainment wasn’t really for us. The main show lasted around an hour before moving into either a piano singalong, karaoke or dancing in the lounge bar. We appreciate that this style of entertainment suits many of the hotel’s regular guests, but we think it would be a good idea to have a two-week entertainment programme, as guests staying longer than a week end up watching the same shows again. Finally, a few more parasols around the pool and beach would make a big difference. The Jamaican sun is incredibly strong and shaded loungers were often difficult to find. Despite these comments, we genuinely had a wonderful holiday. The friendliness of the staff, beautiful gardens, comfortable beds, excellent food and relaxed atmosphere far outweighed the negatives. We’d certainly consider returning and hope to see some of these small improvements in the future. Special mentions and thank yous: A huge thank you to the staff who made our holiday so memorable: * Ajay – Bayside * Kacey – Coffee Bar * Alfred & David – Gardening Team * Radino – Eight Rivers * Jahavon & Asanya – Verandah * Icco & Audrey – Spa * Sanjay, Danavan & Santana – Bar Staff You were all wonderful and are a real credit to Couples Tower Isle. Thank you for making our holiday so special!

Check-in was prolonged. We were told to go eat and we would have a room when we got back. When we got back people we knew who arrived after us were on their way to their rooms, but they did not have a room ready for us. Getting a room took longer than an hour. Room was ok nothing great, but nothing really bad. The bed was below average. Food was poor. Even the upscale restaurants were not very good. I could always find something to eat but eating their food for a week was hard. Drinks were not good. I tried multiple drinks and none were very good. Some people were saying they were watered down...not sure about that. Pools were fine to good. Beach was uninspiring. Island was nice with a small pool and swim up bar. One day they put up a red flag and would not take people to the island. It seemed a little BS. Water was not that bad. I am a boat captain and boat in the gulf of Mexico. On that day we wanted to go to another Couples and were told only on Monday, Wednesday, and Friday. It was Sunday so we were stuck. Scuba. I have been diving for 30+ years and talked to the dive personnel and was told that the hurricane took out most of the coral and there was really nothing to see. This is not their fault , but don't go to Jamaica for the diving. I appreciate that the dive staff were nice and honest about it. We did have fun on our week and maybe it is cheaper than other places (not sure wife booked), so if this is what fits your budget is is ok. We will go back to Sandals if wee go back to Jamaica. The employees were very nice and tried to make you stay as good as possible.

Went for a week in June and was very impressed. Normally Sandals people, we decided on this resort for a change. It was amazing, food was excellent with lots of options, entertainment was great every night. Resort shows a bit of her age but doesn't affect anything. Tons of chairs and floaties both around the pools and on the beach. Beach wasnt huge , but for us it was perfect. Plenty of shade too! What struck my wife and I were the amount of returning guests. And not a few, dozens! It seems half the resort had been there many many times. By the end of our trip we were genuinely impressed with staff food and immentities. We will return.

The Hotel forced me to use their doctor due to dehydration because they “couldn’t be responsible for other doctors”. They gave me IV fluids that they said would cost around $250 then they billed me $1500!!?? Then I got a bad Infection from it because they got the needle dirty and it spider webbed toward my heart from the injection location. I had to cancel my excursions due to horrible diarrhea cause by the medications and the hotel wouldn’t refund it even though it was THEIR doctor who did this to me. I couldn’t drink on the antibiotics so that was great when you’re on VACATION… Then the hotel made me pay even more to see another doctor when THEY gave me the infection.. They did NOTHING to help the situation or be “responsible“ for their own doctor like they said they would be. They have NO integrity. They didn’t refund anything or offer anything. It costed me $2000 more dollars when all was said and done. Yes, I paid $2000 to be given an infection and have my vacation absolutely ruined by this hotel.. The scuba diving staff saw me seeing the nurse and arbitrarily cancelled my scuba diving when that was THE WHOLE REASON we chose this place, because it was included.. We had a medical release and they still cancelled it.. Besides that.. Ugh, where do I begin? The freaking hot tubs didn’t work. One was empty and broken and the other had no heat and dirty cigarette butts in it…🤮 No music at the beach or pools during the day and barely any music at night.. Terrible WiFi, don’t even try using it. Bad AC and the room had hair all over it and smelled like foot fungus and sewage. Not kidding, the staff are the rudest people I have ever dealt with at a resort. They legitimately treat you with disdain, ignore you and are just all around rude. Staff was constantly trying to hustle me with side deals and trying to see how much money they could con me out of. STAFF, not random people. Staff refused to give us the food we wanted repeatedly. I ask for two beef patty’s, they give me one beef, one chicken even though they have more beef and when I ask for beef, they act like I’m the one causing a problem. Order more freaking beef pattys geniuses. I ask room service for Sprite with breakfast and it came separately, 2 hours after the breakfast it was ordered with. Lol. Plastic water bottles that have to be filled with tap water because they don’t have bottled water for guests? Wth? I asked guest services for one of their “complementary” water bottles and they never sent me one.. Ask for water when dining and wait 20 minutes to get a glass filled. Ask for a cup and wait so long you end up getting one yourself. The place is just a travesty. Nothing about it is good. The only thing good were the things NOT at the hotel.. Stay anywhere else, this place and the people who run it and work there are a total joke.

The Hotel forced me to use their doctor due to dehydration because they “couldn’t be responsible for other doctors”. They gave me IV fluids that they said would cost around $250 then they billed me $1500!!?? Then I got a bad Infection from it because they got the needle dirty and it spider webbed toward my heart from the injection location. I had to cancel my excursions due to horrible diarrhea cause by the medications and the hotel wouldn’t refund it even though it was THEIR doctor who did this to me. I couldn’t drink on the antibiotics so that was great when you’re on VACATION… Then the hotel made me pay even more to see another doctor when THEY gave me the infection.. They did NOTHING to help the situation or be “responsible“ for their own doctor like they said they would be. They have NO integrity. They didn’t refund anything or offer anything. It costed me $2000 more dollars when all was said and done. Yes, I paid $2000 to be given an infection and have my vacation absolutely ruined by this hotel.. The scuba diving staff saw me seeing the nurse and arbitrarily cancelled my scuba diving when that was THE WHOLE REASON we chose this place, because it was included.. We had a medical release and they still cancelled it.. Besides that.. Ugh, where do I begin? The freaking hot tubs didn’t work. One was empty and broken and the other had no heat and dirty cigarette butts in it…🤮 No music at the beach or pools during the day and barely any music at night.. Terrible WiFi, don’t even try using it. Bad AC and the room had hair all over it and smelled like foot fungus and sewage. Not kidding, the staff are the rudest people I have ever dealt with at a resort. They legitimately treat you with disdain, ignore you and are just all around rude. Staff was constantly trying to hustle me with side deals and trying to see how much money they could con me out of. STAFF, not random people. Staff refused to give us the food we wanted repeatedly. I ask for two beef patty’s, they give me one beef, one chicken even though they have more beef and when I ask for beef, they act like I’m the one causing a problem. Order more freaking beef pattys geniuses. I ask room service for Sprite with breakfast and it came separately, 2 hours after the breakfast it was ordered with. Lol. Plastic water bottles that have to be filled with tap water because they don’t have bottled water for guests? Wth? I asked guest services for one of their “complementary” water bottles and they never sent me one.. Ask for water when dining and wait 20 minutes to get a glass filled. Ask for a cup and wait so long you end up getting one yourself. The place is just a travesty. Nothing about it is good. The only thing good were the things NOT at the hotel.. Stay anywhere else, this place and the people who run it and work there are a total joke.