Couples Tower Isle

We ended up staying here due to our holiday to the Maldives, like many, being cancelled. We were both disappointed by that and after much consideration we opted to visit Tower Isle instead of a few other options available to us, might have been the best thing that could've happened we stayed 1st May - 14th. Firstly, the negatives out of the way because that's what most people care about truly when looking at reviews. My only negative and complaint which I did raise with reception upon leaving was the "room service collection" which starts promptly, every morning at 5am, the collection trolley rattles through the hallways with the plates and cups and makes a fair ol' noise. However, once woken up, I make a coffee, sit on the balcony and watch the sunrise, so it's a blessing and a curse, and that is the only tiny blip on this 2 week holiday. The hotel itself is absolutely lovely, is it dated, yes. It's been around for a long long time so of course it is. It add to its charm, there's so many stories I'm sure the hotel could tell from then until now. We stayed in room 4207 and it was a fantastic room. We had incredible sea views, sunrise every morning with a coffee/fizz whatever you want. The bed is absolutely comfy enough to get some kip after each day. The bathroom facilities absolutely fine, hot and powerful shower. Large enough for two... Wardrobe could maybe be a smidge bigger with a few extra hangers but that's only if you're fussy and want everything hanging up but there's still plenty storage options, drawers and space. Mini fridge is well stocked, and repeatedly replenished, you can ask for different options too if there's some else you want. The gardens at the hotel are lovely to walk around, see the birds and the cats, plus the usual lizards and other creatures. The facilities I couldn't fault at all. The gym has enough equipment to work each muscle group and provides a great view at the same time. The pools are refreshing and cleaned every morning as are the two warm jacuzzis. The beach is very well maintained and kept clean, as are the beds and floating mats which are a great idea! For me though what sets this hotel apart, the staff and the all inclusive side of it. Hotel staff (should) always be happy and pleasant but at a lot of hotels you can tell this is simply because that's their job. At Tower Isle, each and every member of staff seemed genuinely happy to be working there and each interaction felt honest and welcoming. The staff will help you with anything and everything, so friendly and relaxed. The bar staff will make you anything you want, and they all have their own "special cocktail" so make sure you try each and every one of them! Stephen was our personal fave of the staff but they all deserve incredible praise for their work. Especially at meal times. Now the next biggest thing, all inclusive. In today's "all inclusive" world as a couple we only do all inclusive, adults only hotels. Tower Isle has stayed true to that with an incredible offering. The bar (most people's importance) fully stocked, every brand, every which way of almost anything. They don't do the stupid tier system every where does nowadays where is VIP level 1, 2, 3 VIP extra, VIP Plus and all that nonsense. Everything is included. Premium spirits, mixers, champagne etc etc. How all inclusive should be! Never change! As part of the all inclusive you get access to so many excursions and activities. I did tennis lessons with Colin, what a guy and he takes his tennis very seriously! But a fantastic coach. I also learned how to water ski. Never done before but after a short lesson we were on the water and I was water skiing. All included in the price, paddle boards, kayaks, snorkeling, just so much available. Something to do every day for 2 weeks! The food is also exceptional. We buffet breakfast every day, egg station for eggs however you want, fruit is delicious, pancakes, waffles etc etc. Fresh smoothies. Dinner and Tea options change every day but if you're there for two weeks like we were, you're absolutely going to see some foods more than once, which is great as they're all delicious! We didn't have a bad meal but I'm also not fussy with food and will eat everything (as long as it's tasty) Evening meals you have your buffet again but also the ability to book the restaurants, again these are all absolutely delicious! Our fave was the Eight Rivers. Incredible quality and choice, can have a bit of everything. First time I've ever had snails! Delicious. Book them all and book them again! Our final comment is easily the coffee shop at the hotel. What a brilliant idea. As coffee lovers having fresh, proper quality coffee makes a difference. Part of the all inclusive too, frappe, flat white, anything you want, just get it with Rum Cream! What turned out to be a runner up booking has probably become the best holiday we've ever had. We absolutely will be back!

I am writing to formally express my disappointment regarding our recent stay at your hotel, which we specifically chose because it was advertised as a couples resort with a clear focus on romance, tranquility, and an intimate atmosphere. As honeymooners, this was particularly important to us. However, during our stay, the presence of a large school group consisting of approximately 45 teachers celebrating a 150-year anniversary, along with several other groups, significantly disrupted the romantic and serene environment we expected. The atmosphere felt more like that of a general group resort rather than a dedicated couples-focused property. Given the volume and nature of these groups, it was difficult to create or experience any sense of romance within the hotel grounds. In fact, we found that the only way to enjoy romantic time together was to leave the hotel entirely, which defeats the purpose of choosing a couples resort. Based on our experience, we feel that the hotel did not fulfil the ethos it advertises. The presence of large non-couples groups is fundamentally at odds with the romantic and intimate environment your brand promotes. We kindly request that you review how the property is marketed and how group bookings are managed, to ensure that future couples—especially those celebrating significant occasions—are not similarly disappointed. I look forward to your response and to understanding what steps will be taken to address this matter.

Great holiday, weather fantastic. Room perfect but dated but this hotel has alot of history and that's what sells it. Not enough shade around the pool or on the beach but they're going to sort that out. Quiet for us as whe are used to Rui (we were meant to be in Rui Palace Mauritius). We like white parties and foam parties, pool water balloon parties etc. Staff so friendly and a credit. Daytime entertainment lacking but like I said we're used to Riu. Tip for you, we didn't need the fridge filled with cranberry and ginger beer everyday as seems the the standard, we repeatedly asked for just 4 beers, 2 tonics and a pop but we never got it and had to request extra beer and for tonic which wasn't on the fridge list. However all that said we had a great time. If you sort the shade and daily entertainment out we'll be back x

We first came to CTI in 2014 after staying at CSS a many times, must say CTI has become our favourite Couples resort. Majority of staff are really lovely, genuinely welcoming and hard working, over the years many have become good friends, they really do make this place special. ❤️ In our opinion CTI also has the best restaurants/food options, Eight Rivers fine dining, Verandah for Caribbean food, Bayside for Asian inspired dishes, Pool grill for fast food, Patio for buffet food, and a daytime Veggie bar, all the chefs do a pretty good too 😋 Also a good variety of local and international drinks👌🥂🍸🍹 Nightly entertainment if you choose. Its proper beach front hotel setting, remember it was originally built in 1949, its still got some of that old-world Caribbean charm. Its easy to get around the resort as mostly on the flat with lifts to each floor. 2 decent size pools, one has a pool bar. 2 jacuzzi. Smallish private beach. Some rooms are a little tied but still comfortable. Block 4 has had some new furniture and mood lighting upgrading which makes it feel more modern with USB and other charging sockets built-in. Our room was very clean and comfortable with fantastic views. Bathroom is small but everything worked well with good lighting and plenty of hot water, and a good magnifying mirror. We never had any issues getting sunbeds at anytime of day, not much shade though, but we did have a welcoming refreshing ocean breeze that kept us comfortable. Grounds are well kept, we had some lovely massages at the lovely spa too. Yes its a 90-120 minute ride from airport but well worth it, of course we will return. Its a great place to relax unwind and enjoy everything the hotel has to offer 😊 They have so many repeat visitors that all agree that this place is great! 🥰

From day one check in and Romance desk were both unwelcoming and fairly uninterested on us on checking in . Lift to our room tired and looked grubby . Our room was clean but dated one sink and our aircon that was noisy and stopped on and off all night which woke us up . I had emailed the hotel Prior to arrival we had no reply but had the view of the island we requested. Most main rooms smell musky or damp not nice . Tower island beach pool etc is incredibly windy and had limited shade in order to get shade one had virtually sit on top of one another down the end of the beach where there are some trees everyone will crammed in together like sardines. Food limited buffet options in the restaurant seemed to be the same thing for the four days that we stayed there Lunch time . We did have something in the restaurant near the swimming pool and I must admit that was quite tasty one day consisted of fast food. Again gained limited choice of an evening meal at the buffet. We did enjoy the Bayside restaurant which was Asian, but again staff were incredibly rude to my polite inquiry as to whether we could sit near the water. Staff and now this is where they let the hotel down really rude bored was one of the examples are that the waitress told me she was bored fed up at Working there but do I really want to be told this by waitress when I’m on my holiday? . My husband had hot coffee dropped on his shorts so there was no apology and also a cup was smashed right next to him again nobody checked he wasn’t hit or anything no apology was made to him . Lots of dirty cups plates left on the beach all day and communal areas not cleaned of sand . Evening entertainment the main show an hour only then the piano Bar singing karaoke it’s not really my idea of an evening entertainment every night .