Couples Tower Isle

This was our first trip to CTI. I will start with the positives. The resort is small and cozy. Our room was lovely. The bed was a dream and I loved the huge walk in closet. The balcony was the best part. It was awesome with a swing even. I spent much time curled up in that swing. The staff were lovely and the resort itself although dated was great. Def not a 5* but a 4* at best. The food was good. The bars were just okay. The pool bar closest to our room closed early so if you wanted anything you had to walk clear to the other side of the resort to get a drink. This and the fact that service poolside or beachside was non existent. This really put a damper on our trip. The fact that you had to get up and go up a two flights of stairs from the beach to get a drink of go to the pool bar to get a drink really put a damper on things. Surely didn't allow you to relax. The flag service on the beach is not real. I was served 4 drinks in 7 days. When you spend $5000 for a holiday vacation you expect service. This is the first time we have had such terrible service. Most mornings I could make it through breakfast with out ever being served a glass of water or a coffee. Sure makes it hard to relax when you are not getting the service advertised. Also the Take out or late night restaurant closed early each night. So if you want late night snacks you should stock up at dinner. I do have to mention the photos. We had a gentleman take a couple random photos of us at dinner one night and another of us at the beach. When we went to photo shop to look at our photos that were taken and asked to purchase them we were told $100 American dollars for FIVE digital pics burned to a CD (Who burns CDS) I almost fell over. They didn't print them for that price.... For the first time in Jamaica on a resort I actually felt that we were being taken advantage of. Are you kidding me!!!!! $100 American dollars for five random shots. Terrible and Greedy! When I said no way , the lady asked me if I would be willing to pay $80 for four!!!! We did enjoy our trip but if you are going to a resort to relax and taken care of this is not the place. I also disliked that fact that some staff who did make an effort to service you were afraid to take a tip. No wonder your service is terrible....If should be our decision if we want to tip or not and should not be made feel ashamed that we want to. We will not be returning to couples....it was the most we have ever spent on a vacation and it was the worst service we have ever received in the Caribbean.

This was our third trip back to Tower Isle in 11 months and that by itself should say a lot! In December I wrote a review that pointed out some difficulties we had during that trip. Let's just say the management and staff have been working hard to resolve problems we saw and they have succeeded. Huge efforts have been made and it is paying dividends. Since we were there four months ago, we saw marked improvement in staff morale, and facilities upgrades. Being that the resort sits literally on the Caribbean ocean, the staff has a very difficult task maintaining the facilities. They are always painting, cleaning and working to better the resort, but they also make every attempt possible to make sure the guests are not disturbed and the facilities are as beautiful as they can be. It is the nature of the location and the staff should be commended for their work. We ran into a few issues the first night we were there and were directed to Mr. Jerome Miller who was the manager on duty. I can't say enough about Mr. Miller and his staff. He wasted no time resolving the issues. We spoke with him in the lobby as we were on the way to dinner and everything was perfect by the time we returned to our room immediately after dinner. To me the issues were not a big problem as long as they were addressed. Mr. Miller made sure they were addressed and he had pleased guests the rest of our visit. We have noticed additions to the watersports area, new Hobie Cats and other equipment, as well as Tower Isle's 55 foot catamaran being back after a full refresh. this made for a very enjoyable trip and excursions. Try a private dinner on the Island if you can swing it. Though it may sound pricey, this was the second time we have done it and it is truly worth every penny since there are extras included that you may overlook! It will be next spring before we go back, however we will be going back and we look forward to seeing the staff members that we have come to consider at as friends more than staff. Welcoming doesn't even approach how they treat guests. They treat you like old friends that they are glad to see and will go out of their way to make sure your trip is better than expected.

My girlfriend and I arrived at this hotel on a Friday night the flight was long, the ride in from the airport to the hotel even longer. Be prepared for a long ride in. Upon arrival everything was very smooth from check in to check out with the hotel, we had no issues to report the staff very friendly and helpful. The food exceptional from what we have previously experienced from other island hotels in the past. I had no complaints about the food and there was always something around if you got hungry. The soups are amazing and pastries were second to none! My favorite, have Adrian make you the Cora Special, chocolate soft serve ice cream, rum cream and a splash of frangelico makes for a great treat. Actives were great, we painted by the beachside, and took in some beading with the ladies in the afternoon. The excursions however were a bit frustrating due to the weather and I understand that the boats can't go out on rough seas however be aware that Margarita Vile may or may not go out or be at your own expense if there's not enough couples interested. They kept raising the price for our taxi there so we planned to stay back at the hotel for the night. I'd definitely think about returning back to this hotel even though it's couple themed my gf and I were very comfortable there and all the guests were wonderful to talk with. A bit of advice be warned of the mosquitoes they got me bad! Do not scratch them only makes it worse.

Compliments to the staff at Couples Tower Isle...always at your service with a smile and attitude starting with Bellhop front desk Marlin and then to concierge Dalton...who is always makes everything work out! Thank you!

Not a place for young British couples 573653084 So, where to start... They failed on a lot of their guarantees. The no tipping policy was a joke, the groups, not couples, of American guests were tipping each time they were given a drink. At the pool bar this equated to better treatment of them at the bar, from small things like garnishes on pina coladas to being skipped over in favour of American guests! The food and entertainment was definitely catered to old American couples, bland unsalted food, beef cooked dry and leathery. I think the manager has shares in a snapper farm because that was the only fish on the menu for the entire time we were there! Oh, you had better get to the main restaurant early in the evening because they start tearing down tables to get ready for live Country and Western music, having some guy singing about his broken truck is not really great eating music! To be fair, the entertainment at the beach dinner was great, trapeze artists and jugglers! Watching the anger of some of the older American couples at the photo of the hotel founder enjoying a cigar with Fidel Castro was interesting. The photos in the pool bar are historical marvels! It became obvious though that the hotel wasn't the romantic luxury that we had been sold. We met families and groups, which is not something you expect from a hotel called "couples". They also serve the worst jerked chicken i have ever eaten, dry and underspiced! In conclusion, great if you are an old American group/couple who love to tip on your all inclusive holiday. Not great if you are looking for a romantic getaway!