Sandals Royal Plantation

Arrived back today from Royal plantation. We were 5 days late returning because of hurricane Malissa. The level of care we received during and after the hurricane was beyond amazing, especially when they and their families had been through so much. Omar the general manager and every member of his staff should be applauded for making everyone’s stay so special. A special mention to our butlers Andre and Johovan for looking after us so well and to the beach butlers for keeping us topped up with cocktails. Already planning our next trip, as I can’t imagine not returning. Stay safe and preying that Jamaica and its wonderful people recover quickly from this awful natural disaster.

A Truly Exceptional Experience – Our New Home Away from Home We recently returned from the Sandals Royal Plantation, and even after nine wonderful days, it was still incredibly difficult to leave. We actually departed a day early on Saturday, October 25th, to avoid Hurricane Melissa, but our hearts were still very much there. From the moment we arrived, we were greeted by warm, familiar smiles and even welcomed personally by the hotel manager who knew us by name — something I’ve never experienced before at any resort. That level of genuine hospitality set the tone for what would become one of the best vacations we’ve ever had. We had just come from Sandals Royal Caribbean, which was lovely in its own way, but it simply couldn’t compare to the level of personalized service and attention to detail we experienced at Royal Plantation. Originally, we were booked for seven nights at Sandals Ochi and three nights at Royal Plantation, but after just one night, we knew we wanted to stay at Plantation for our entire trip. A special thank-you to Omar, the General Manager, who seamlessly made that change for us. He handled everything with such professionalism and care, allowing us to completely relax and enjoy every moment of our stay. Our two incredible butlers, Bigs and Ricky, were simply outstanding. Both were friendly, attentive, and dedicated to ensuring every detail was perfect. They truly elevated our experience. Anthony needs to be mentioned, he was not our butler but you wouldn't have known it thanks to his service. We also want to extend our gratitude to the Loyalty and Travel team — Mr. Bean and Sequoia — for taking care of both our spring and fall bookings. It was a pleasure working with you, and your efficiency and kindness did not go unnoticed. Marvin, the Operations Manager, also deserves high praise. The resort runs like a well-oiled machine under his guidance — everything flowed perfectly, and his professionalism shone through in every detail. I’ll always be grateful for his thoughtful insight and the special mention of page 61 in All That’s Good — a meaningful touch that truly resonated with us and reflects the resort’s culture of excellence. Every staff member we encountered went above and beyond. Lashawna greeted us with a big smile and a keen eye for detail. Stephnie provided wonderful service, while Romaine kept the atmosphere lively and fun. Donello ensured my glass was never empty, and Natalia made breakfast a joy every morning, remembering our preferences without even needing to ask. Vanya was incredibly attentive and a true pleasure to be around, while Chevon provided excellent service at the French restaurant. And a heartfelt thank-you to Wayne, the Food and Beverage Manager, whose leadership and dedication were evident in the consistency and excellence of his entire team. Finally, a special thank-you once again to Omar, whose tireless efforts to help us find a flight home in the midst of the storm were deeply appreciated. Sandals Royal Plantation has truly become our new home away from home. The warmth, professionalism, and genuine care shown by every member of the team have set a new standard for hospitality. Customer service like this simply doesn’t exist anymore, and we are beyond grateful to have found such a remarkable place. We are already counting down the days until our return. With heartfelt gratitude, Michael & Marian

We recently returned from a fabulous 8 night stay at this lovely boutique resort. This was our 12th visit! What makes it stand out for us is the genuinely caring staff members. Omar and his management team are dedicated to making sure that we are their #1 priority. They are on the property continuously interacting with guests. And just like “Cheers” everybody knows your name! We received Outstanding service from all staff members, as usual, especially our butlers, Adrian and Aldrich the ‘A’ team; beach butlers Daniello, Trevardo and Romaine; servers Stephnie, Sherika, Tiana, Sheena, Demario, Andre, Romaine, Chevon; Hotesses: Vanya and Nicola; Wobbly Peacock bar: Junior, Garnet, Tresell, Simone, Romaine and Nyaza; Lorna and her ladies in the gift shop; Sequoia at the Loyalty Desk and Housekeeping’s Naruiska. There are also many staff members working almost invisibly everyday grooming the beach and doing landscape and general maintenance in order to keep SRP beautiful and who may not always get noticed, But we see you! The food, as usual, was delicious especially at the French restaurant where Chevon provided excellent service all evening. Loved the food at the Royal Grill and the returning guest dinner was exceptional—-Surf and Turf. We very much enjoyed our made-to-order lunch requests which our Butlers delivered to us on the beach. Sorry if I forgot to mention someone by name but all of the staff were fantastic! The resort is lovely and there are so many opportunities to meet other guests, many of whom are loyal SRP fans like us. Looking for to going “HOME” again next year!

Coming to Sandals Royal Plantation is like going home to your family. From you step into the lobby all the staff want to do is ensure you are happy and well taken care of. Whether you are a 1st time guest or a regular, you will be met with warm smiles, cold drinks, and good vibes! Just a short drive from either airport, the hotel is nestled on the best stretch of beach on the north coast. The rooms are always clean and the grounds are beautiful and quiet. Everything is included and what they don't have you can always find nearby. Your personal butlers (yes I said butlers...you are assigned two for your stay to make sure you are always well taken care of) will go above and beyond to make sure you are relaxed and pampered. Our Butlers Adrian and Alrick are the best. Literally the "A team". Whether it is surprise cookies waiting for you in the room or regular checkins with your favorite food in town. They are always on point and just so helpful and lively. I also have to highlight some of the staff who are also quite excellent. Romaine and Gavin from the restaurants. Trevardo at the beach who ensures that you always have a drink in hand. Even if you are in the water he ensures to come get your drink order and then brings it to you. Top notch attention. Thr ladies of the terrace Simone, Tiana, Tanya and Sherika make sure you are well taken care of for all meals. Stephanie from the grill will bring you anything you need always with a smile. Also have to shoutout to Sherika and Doneil. The excellent service is not just at the level of the hospitality team and front desk but also from the management of the hotel. I have never seen a general manager as involved with the team and the guests as Omar. He and Marvin were always around making sure things were running smoothly and that all the guests were happy. Honestly, this is the best hotel in Jamaica. We go back at least twice a year. And as a local that says a lot about the quality of service and the value of all that we receive. Sandals Royal Plantation is somewhere you will want to go back to each and every year. To my husband and I, they always say "welcome home", and that's what it feels like to us.

We booked the villa plantana and arrived on October 8-15, 2025. We arrived on resort at 2:30pm. We were greeted with the most amazing staff, a glass of champagne and cold towels! I always love them!! We met Omar, the GM and felt like family immediately! They quickly checked us in, our butlers Keonio and Delgardo gave us a tour of the resort and took us to our villa. They gave us a tour inside and out. Our few requests of alcohol and non alcoholic beverages were in the room and the few other requests i had put in! Floor fan too! When we walked out to our private pool area, that view!!! Absolutely gorgeous!! We were the only ones staying in the villa. We like our privacy so this was perfect! It’s 3 bedroom. You can book 2 other couples but we chose to have it to ourselves. It was so nice to sit outside every morning with my cup of coffee and have a pastry and fruit that keonio or delgardo delivered every morning. It was so peaceful. We went to the Terrace to have breakfast each morning. We would then go to the beach until lunch and head back to the villa to have lunch and relax around the pool. The clouds would roll in mid afternoon with rain. We would sit under the covered area and take it in! We would then get ready for dinner. We throughly enjoyed every meal at every restaurant. Great menus at each restaurant. My favorite at each Sandals’s we visit is the pub. The Wobbly Peacock did not disappoint! I was blown away from arrival until we left by every staff member! They remembered our names, what we drank, what our food choices would be. This resort is like no other we’ve been to. I now see why so many keep going back. The level of one on one you get from the staff is something I’ve never experienced! Our butlers keonio & delgardo were dedicated to the villa only so that level of care was unmatched! They were there as much as we wanted them as little. They were never intrusive but if we asked for anything (I don’t think we ever even had to ask for anything) they were on it and there! They are definitely the best butler team we’ve ever had in our 20 sandals visits! Shanique made sure the villa was spotless every morning and evening. What a gem she is! She always took a few minutes to talk to us and make sure we didn’t need anything else or if there was something else she could do for us. She was the sweetest of them all! She always made sure to say goodbye, see us tomorrow. She started out as our housekeeper but quickly became our friend! I loved seeing her each day! Her smile and attitude was so refreshing! She made sure to say goodbye to us on our departure day. I miss her so much! We had a nasty storm come in on Monday. The rain came hard and fast. The pool & hot tub overflowed. Water was standing all around the villa. It was crazy! As soon as the rain let up, not quit completely but slowed down chadway & Rashawn was there to clean it all up. In less than an hour they had it looking like we never had a storm! Monday night we had the in room dinner cooked by private chef vinroy. All of our meals were amazing but this meal was over the top! My steak really didn’t even need a knife to cut. It was cooked perfect and was so tender! Keonio set our table up beautifully. We traveled with another couple and invited them to dine with us. We also asked keanio to stay. I was so glad he did. He was such a great added guest and had great conversations with him! We enjoyed our daily encounters with Omar. No matter what business he was taking care of he took time to speak to us and feel like we were his only guests. The same as he did with others. His level of a GM is amazing. We felt the same of Marvin. Always so personable and never felt our conversations were rushed when we spoke to him. We rebooked on site for a return visit for October 2028. While it’s a ways away it will be worth the wait because now i have experienced why this resort is so special!