Nanuku Resort

We had a wonderful experience at Nanuku as a couple. Our one bedroom beach villa was ideal - spacious, well appointed and excellent inside and outside layout. The clubhouse facilities were all excellent - restaurant, pool area and pool bar, fitness center and outdoor activities. We did the breakfast only food package and ate one other meal per day ala carte at the restaurant. Beyond that, it was a short taxi ride to a hypermarket where we bought snacks and beverages for our room. This worked well for us and seemed like a fair value. Other guests who did the all meals included program felt like it was not a great value for the price. The one mile snorkeling and waterfall by longboat tours were both excellent. There are few activities or places to see off resort other than the scheduled excursions. One tip - there is a rack of kayaks and paddles at the west end of the facility that leads to a beautiful stream through a mangrove forest. Check it out. So it is a relax at the resort experience in general which we enjoyed greatly. This was one beach vacation for us where time passed slowly. Remember, you're never late in Fiji, it's Fiji time.

What an amazing stay at Nanuku. We came to celebrate the wedding of good friends, but the entire experience became so much more. Being there over Fiji Day was particularly special and gave us another wonderful opportunity to celebrate the warmth, culture and spirit of Fiji. The team made us feel genuinely welcome throughout our stay, and their hospitality was exceptional. A very special thank you to the entire staff, whose warmth, friendliness and helpfulness made our experience even better than we expected. The wedding was beautiful, the Fiji Day celebrations were memorable, and Nanuku provided the perfect setting for both. We left with some fantastic memories and would absolutely recommend Nanuku to anyone looking for a truly special Fiji experience. Vinaka vakalevu!

Sooo many service issues, and they do not care about fixing them. By the time we got to the resort it was about midnight. The driver had been amazing, but right when we got there the two people at the front desk, wanted us to go straight to our room and not get checked in. I wanted to get out of the car and at least find out where the breakfast restaurant was and what the hours were. They didn’t seem thrilled with that, but we did end up checking in that night. One of the Hotel workers went with us in our car to check us into our room. The tour was so incredibly brief, we didn’t even really understand if the Casita in the back was part of our room or not. We ended up having to call back to the Front Desk to find out if that was part of what we had paid for, which we had. Very odd start. Then we had made a bunch of Spa reservations directly through the hotel. When we showed up to do our reservations, without telling us, they had changed our facials to massages because they said that that was included in the package we booked with the travel agent. We did not know that, and obviously would’ve wanted to be consulted, considering they completely change the service. They did end up scrambling and giving us facials, so we ended up being fine with that. More issues with the Spa though. Since we did have these two other free massages included in our package, I booked massages for my Husband and I on another day. They had initially told us that we could have a late checkout that day until 4 PM. They later came back to us and said no, we had to be out by 11 AM. At that point, I wanted to cancel my massage because I didn’t want to deal with showering in a public space after that. I went and told the front desk very clearly to cancel my massage and not my Husbands. I then went by the Spa the next morning spoke to a manager at the resort to confirm to cancel my massage, not my husbands. When we showed up to do the Spa, of course they had canceled both massages and the spa Manager wouldn’t even come out to speak to us and kept sending an employee out. Incredibly unprofessional for a resort like this. This was our checkout day so we just said forget it and left. We had a bunch of issues at the restaurant of slow service, and one night they brought us the wrong bottle of wine (not what we ordered) and then tried to make us pay the difference for their mistake. Very uncomfortable. To top everything off, our final day was horrible. They said we had to be out by 11am, so we had everything packed up and rushed to get it that way. They didn't even show up until after Noon to get our luggage after multiple phone calls. They tried to make it better by offering us a free lunch, but they had already told us that was included in the package the day before. When we were finally leaving, an attendant at the front tried to load us in a van to go to the wrong airport! Just sooooo many communication issues and service issues. They have no interest in fixing them and are not proactive at all. Probably the worst service I have received at a luxury resort. Would never go back and would not recommend.

I keep coming again and again - full of natural beauty and peace with caring team. Enjoyed the environment and food and people

An incredible 5 star experience, the location, the staff, the rooms, the food, the activities, the cleanliness and presentation were all incredible and amounted to the best holiday. I would return here in a heartbeat, such a special place, truly unforgettable.