Nanuku Resort

I think if I had to pick the most amazing thing that makes this place special, I would have to say the staff. They are warm, wonderful and welcoming. The location is absolutely stunning- as are the villas! The food is excellent. The cultural experience sets this place apart from the rest. The 3 hour trip from the airport is a little long and would be worth looking at the internal flight which is 30 mins. A completely unforgettable experience, wish we didn’t have to come home and can’t wait to go back!

We recently returned from a fabulous 7-day visit to the Nanuku Resort Fiji! What we will remember most is the team there, that became friends and made us feel like family. Along with another couple we rented the two-bedroom two story Beachfront Pool Suite and it was amazing. The view was incredible; the room was pristine with a wonderful team that serviced our rooms each day. Resort Manager Vuli Cakacaka was always very present and we had a wonderful time with him learning about the resort, its history and the people. He also explained how they are giving back and supporting the local villages. He’s an amazing leader of the team! We were on the meal plan, and never once did we grow tired of the delicious food as the menu changed daily. Twice while we were there the evening dinner was a delicious buffet with curry, lobster, steak, shrimp and much. These meals were preceded by a welcoming Managers Reception where we had a chance to mingle with the team and other guests. The highlight of these two nights (besides the food) was the amazing local dancers and singers who performed during the meal. Honestly, the entire team are some of the warmest and friendliest people you could ever meet. Every one of them made us feel like a part of their family as they greeted us by name each day with a warm smile and a BULA – BULA! Nanda was our primary server each morning and was absolutely wonderful. Louise was always one of the highlights of our evening. Her knowledge, warmth and joy are contagious and we miss her already! Our excursions were all so much fun! We did the half day Private Island Escape, which included snorkeling near the amazing coral reefs. Also did the Navua River Tubing tour which was a blast! We started by boating up to a very remote Village about 9 miles up the river, followed by a hike into the water falls where we had a chance to swim in the lagoon. After lunch, we then enjoyed the tubing back to the Village where we started. Our guide Ben was absolutely wonderful – very fun and engaging! A couple days of on/off rain allowed us to visit the Spa for a very relaxing massage. We hope to visit again one day with our family and we would highly recommend this resort and all its wonderful amenities – especially the staff!!

Just spent 5 nights in this incredible resort. We hadn’t a suite for a family of four and absolutely had the best time. The resort feels high end but also beautifully homely. You know you’ve had a great holiday when you don’t want to leave! The staff are amazing and our children absolutely adored the “buddies” they’d been paired with at the kids club. We had a great time and would thoroughly recommend this place.

Bula Tomasi As you know we recently attend our friends wedding at Nanuku Resort in June. Initially, I left a short and sweet review, avoiding too much detail about the disappointing experience we had. However, I was shocked when the General Manager responded with a scathing message aimed at me personally, while taking no accountability for his staff's actions. It became clear that he had been given a completely different version of events. In an effort to resolve things professionally, I removed my review and emailed him directly. After receiving no response for a week, I followed up again. It has now been over three weeks and I’ve still heard nothing. As I mentioned we attended a friend’s wedding – a beautiful event, and the couple was lovely. Once the wedding concluded, my husband and another guest returned to the wedding villa to gather personal belongings and sort out our bills. I wasn’t aware that this had happened as I had met two other guests at the bar. After finishing my drink, I started walking to the reception away from the bar. Out of nowhere, I was surrounded by at least 10 men who would not allow me to leave, as the bill had not been settled. I tried to explain that my phone was dead, but if you could charge it, I’d call my husband or settle the bill myself. The staff took my phone for over 10 minutes and then returned, claiming they couldn’t charge it. I was told I couldn’t leave until the bill was paid. I also suggested adding the charge to the bride's room so we could settle it later. However, by this point, I was feeling extremely intimidated and unsafe as more men appeared. At one point, I counted at least 15 men surrounding me, some even hiding in the bushes along the walkway. I would like to know what your staff expected to happen when they surrounded one person, in a foreign country, with no means of communication? I felt frightened, vulnerable, and trapped. Eventually, my husband returned to reception with the other guest, and this is when things continued . He called over one of your supervisors to ask what was going on. It was then that my husband became upset, as one of your staff members admitted to knowing that he was getting his wallet to pay the bill. The other guest confirmed this as well. That is when it escalated because your staff were made aware that my husband was getting his wallet to pay the bill. The supervisor told us that he will take care of the bill and that we didn’t need to pay. But husband still insisted to pay and was refused.  I acknowledge that I swore during this exchange, but I was under extreme stress, feeling both intimidated and unsafe. However, I believe it’s crucial that your staff also take responsibility for their actions and not offer a different narrative than what occurred. If I was such an issue, can you explain why your staff took my phone to "charge" for over 10 minutes? Was this an attempt to delay or create further pressure? You often state that the safety of your staff and guests is a priority, but on that night, it felt as though the focus was only on the staff, who were in the wrong. I felt genuinely scared, and I can’t help but wonder how a female guest in a similar situation might have felt. In response to your previous reply to my review, trying to paint me as the aggressor – I strongly suggest retraining your staff on customer service and communication. If your staff had simply communicated more effectively with your supervisor, none of this would have escalated the way it did. To make matters worse, we’ve since learned that the hotel contacted our friend and asked them to get the review removed, This is a direct violation of TripAdvisor’s policies, and I have now submitted a formal complaint. The final straw? When our friend’s checked out, the resort had added our bill to her room so they got there money Sadly, this experience has highlighted a serious lack of professionalism and accountability at both staff and management levels. If the management can't be bothered to respond to serious concerns or issue even a basic apology, it’s no wonder the staff lack proper customer service skills. I hope you take my concerns seriously and take steps to ensure that this situation doesn’t repeat itself for future guests. Vinaka  Steven

Spacious and clean suite, straight off the beach private pool Genuine and friendly staff , Authentic feeling of being in Fiji with all the hidden luxuries of a resort without the commercial feeling of just another hotel