Nanuku Resort

Rooms are nice and service is fine. But can you believe the awfulness and disrespectfulness of using a car service from Nadi to the resort and back where they charge EXCESS BAGGAGE fee for a handicapped persons fold up push behind walker? I have traveled the world and have never seen such brazen disregard for handicapped and such a nickel and dime charge. This feels so disrespectful and petty

Booked our trip as a family and on the basis of the extremely strong reviews and facilities. To be honest we had pretty high expectations, but we’ve had a very mixed experience which I’ve felt a lot more negative about the longer our trip ran on. the overall conclusion resort is a long way short of the overall trip adviser hype and significantly over priced for the experience it delivers. There are some significant positives I don’t want to completely ignore. - we stayed in a residence. Enormous villa to decent spec overall. Own jacuzzi plunge pool, massive sq footage, opens onto a very pleasant part of the beach. Not cheap but generally a very good room in many respects. - amazing kids club support as other reviews say. 1-2-1 kids club buddy with tonnes of activities. A massive notch up from anywhere else we’ve been in terms of kids support for a 6-12 year old (but provided your kids are happy (and you are for them to do so) to spend all day in the clubs/with their buddy to make the most of it rather than with the family). Our buddy was excellent and I can highly commend her service and enthusiasm. - super friendly staff generally. Our cleaner was also excellent. - lovely beach setting with good rockpooling at low tide and plenty of fish/sealife. - very pleasant and extensive grounds to walk/ride around (each villa seems to come with bikes, creating a nice opportunity to run or bike c3km through the property) - rustic Fijian vibes and lots of traditional feel including the warriors welcome for guests. Some very big negatives however - restaurant meal quality is very mixed, sometimes ok, other times really poor for the price, (thin curries with split sauces etc 2/3 star standard). We were extremely tired of the breakfast options after a week which which were quite similar and the restaurant do a very poor job of cooking bacon/eggs which feature in most dishes (never able to manage a runny yolk). There aren’t many local eat out options so after a while this all begins to be a bit draining. - restaurant service generally on the poor and inattentive side, very often delays ordering and long waits to get food or drinks, orders frequently not arriving or incorrect dishes/sides missing, absolutely nowhere near the consistency or quality needed for the prices involved. Almost every meal drinks arrived very slowly, after or at the same time as food. - lots of mosquitoes, probably the worst resort we’ve ever been for this across many tropical countries for us being bitten - both in the room and around the resort, the staff were helpful and gave us lots of sprays and so on but to be honest the beds probably all need proper nets (they don’t have them) as we were all bitten at night, and suspect resort need to do a fair bit more fumigation around some of the key areas (albeit we see them doing some of this). - whilst the cleaning standard is good, some of the decor and maintenance side feels very shabby and in need of an update. Areas needing painting, thatching missing from roofs, bikes v old and rusty, buggies breaking down mid ride multiple times, etc. Not in keeping with the price. It’s more than just rustic aesthetic, it really struck me on arrival it seems quite run down and under invested not in keeping with the high end price. - activities - they offer a fair bit but it seems really disorganised at times - feels you have to book it, mention it several times to check its booked and then you turn up on time and still everyone seems surprised you’ve booked something and things run late while there is some last minute scrambling - very annoying when you get up for one with an early start and end up having to wait 20 mins for a transfer. - We did a few. I specifically cannot recommend the fishing - zero fish or bites in 3 hours and very expensive for what was an extended boat ride with no real participation, and the birdwatching lacked an actual guide who knew the local birds which is what you’d normally expect. On the flip side the river kayak and farm tour was quite pleasant but seemed to take a long time to organise. - wifi around the resort really really poor and prone to dropping during our stay. Pretty much non existence in our villa. This led to some of us chewing through data and having to buy more, plus some of our kids, sitting out on iPads in certain areas around the villa or main clubhouse seeking patches of connectivity (as it keeps dropping in the rooms) and in the process getting bitten by the insects more. - a significant part of the grounds (above) were closed off for a few days from halfway through our stay due to some kind of works going on which effectively neutered this asset (unable to bike ride, run etc along the path). - price - was v surprised how expensive it was when settling the bill on checkout, despite us generally skipping lunch most day - given the many shortcomings it felt very over the top. Resort gets some important things right, but could be far better if some improvements made on the above and - taking into account the price and comparison with the next hotel we moved on to, I think it falls way short. For me the trip adviser score is far far too high and I would not recommend for the price given the shortcomings. Additionally, it is worth being aware the weather on South of viti Levu is not the same as elsewhere in Fiji - for us much colder, wetter, rainier than other areas in the west. It was dreadful - mid teens and raining - when we first arrived and the last couple of days and we were somewhat caught out temperatures much lower than we’d been led to believe we’d get. It improved through the week and ambient temperature was ok for most of the trip (albeit remained pretty windy all week), but the main pool and plunge pools in the room were really too cold to enjoy for us in August and it was very rare to see guests in them, which took an element of the holiday away. Clearly not the hotels fault, you when the weather is poor and you can’t enjoy some of the positives you notice some of the other failings much more.

Twenty of us in total (including six littlies ranging from 2 months to 7.5 years) came to Nanuku Resort to memorialize and celebrate my late husband. On what would have been his 70th birthday, we had a memorial on the water and a celebratory birthday dinner. It was a magical week for all of us.

We recently stayed at Nanuku for a week. The generosity, professionalism and kind spirit of both the management and staff were truly remarkable. The resort itself is not only beautifully constructed but also immaculately mantained. Vinaka Nanuku

We stay at a lot of resorts and this was recommended to our family from our travel planner. The resort is in need of major updates and renovations. Most of their equipment is quite dated and you expect more for the amount you are paying. For the kids club- each child gets a nanny which is great but I wish they had more planned activities that would integrate the children. For the adults: just sit by the pool and if the weather isn’t great- the hotel doesn’t do anything to entertain their guests. Instead, when you are ordering food or drinks they make it a point to remind you of uncharges and it just gives guests an uncomfortable feeling. We spoke with several other guests, who kind of had the same feeling and felt like the resort could do way more, but they just choose not to. Sad because we were optimistic about the stay but it just landed flat. Room service takes forever and usually arrives cold. There is no sense of urgency or understanding that you are here on vacation and would like things done and to make your stay more relaxing. They say they spray for mosquitos but we were eaten alive despite wearing repellant. I would choose a different resort and really do your research.