Grand Velas Riviera Maya

What a beautiful experience every time the service is exceptional.

Paying luxury prices for a very incomplete experience This was one of the biggest disappointments we have ever experienced at a luxury all-inclusive resort. Let me start with the positives: the room is beautiful and the service is good. The staff is friendly and attentive. Unfortunately, that is where most of the positives end. For the price Grand Velas charges, we expected a truly exceptional, complete luxury experience. Instead, we felt like we were paying full price while receiving only half of the resort experience. The biggest issue is the lack of dining options. There is only ONE restaurant for breakfast and lunch. At a resort charging these prices, this is simply unacceptable. And to make matters worse, the menu barely changes. After two days, we were already completely tired of eating there. An all-inclusive luxury resort should offer variety, especially when guests are paying a premium rate. Then there is the spa — or rather, the lack of one. The spa was closed during our stay. The only option offered was a massage in a cabana, in an open area where other guests could see you. Calling this a substitute for a luxury spa experience is difficult to understand. A massage in a cabana is not the same as having access to a proper spa with the atmosphere, privacy and facilities you expect from a resort of this category. There was also no beauty salon, which is another major omission for a resort presenting itself as a high-end luxury property. What makes this particularly frustrating is that Grand Velas is not an inexpensive resort. Quite the opposite. At these prices, guests should not have to accept major parts of the resort experience being unavailable and then simply be expected to pay the same full rate. We have stayed at many luxury all-inclusive resorts around the world, and unfortunately, this experience did not come close to what we expect at this price point. Beautiful room? Yes. Good service? Yes. Worth the luxury price? Not in its current state. We came expecting Grand Velas to deliver a premium, unforgettable experience. Instead, we left feeling that we had paid for the full luxury package and received a significantly reduced version of it. A major disappointment.

The most wonderful experience, every single person was such a gift to us!!! I miss them all already!!!! There was not a moment that we did not feel like family ❣️🙏❣️ We will be back 😚😚😚

One of the nicest places I have ever been to, and the service was even greater Nicholas the concierge’s was unbelievable,he took care of everything !!!. We had a great time. Everything we needed was there for us and the food was spectacular. What a great relaxing week.

We were a group of 6 girl friends celebrating my 50th birthday and this was an excellent choice! The resort was well located south of the Cancun airport. I worked with the concierge to prebook our spa and dinner reservations and we were able to secure all of our choices. The food is incredible - highly recommend a meal at Cocina du Autor! Our service everywhere was top notch, especially at the adult pool! Yasmine and Jorge were there each day of our trip and made sure we always had full drinks. They set up a separate table for us so we could eat together instead of in our sun loungers. Definitely make sure to experience the Water Ceremony at the Spa. Highly recommend this resort for any type of trip but especially with a mixed group, there's something for everyone here!