Grand Velas Riviera Maya

Beautiful accommodations, wonderfully clean, great service, especially from the best Jessica! She was responsive and attentive to all our needs, with sweet surprises.

We loved everything about Grand Velus Riviera Maya. Starting with our outstanding Concierge Alexa. She was able to anticipate all our needs. Anything we needed she was able to accomplish. Truly I can not express how fantastic she was. Our pool concierges led by the phenomenal Luis and his team Jose and Argelia made everyday at the pool wonderful. Andreas who is pool supervisor was always there for any of our needs. Jimmy in charge of activities was so nice and accomidating. My family also wanted me to compliment Saul at the gym. They really enjoyed his classes. Every staff member we interacted were always polite and willing to help. In closing we loved every day there!

This was hands down the BEST experience we have ever had at an all inclusive resort! Grand Velas staff made sure everything was ready for our arrival- from the check in process to every day meals, everything was EXCELLENT and flawless. Our concierge Diana made every effort to make our stay as memorable and comfortable as possible. She went above and beyond every single day and her daily check ins and communication was great! As a parent I had concerns about traveling with a baby, but Grand Velas was the perfect vacation.

We just returned from an unforgettable stay at Grand Velas Riviera Maya. This was our second stay at this resort - and everything was flawless. The resort is absolutely as beautiful as we remembered it. Every meal was amazing and the gluten free options were everywhere! What really makes Grand Velas stand out is the staff. Everyone we encountered was amazing, but here are a few highlights of the amazing people: The first the days at the pool, Ruben and Humberto were amazing. They took care of us and set the tone for the entire stay. After that we had Michael, Miguel and Alberto taking care of us. The service was exceptional! They always had a drink ready, gluten free snacks and a smile! At the swim up bar, Jesus made the best cocktails At Azul, Gabriella was amazing and took care of all of us, always making sure our daughter had what she needed and remember her orders from one day to the next! And, last but certainly not least are our amazing concierges, Nora, Alfonso and Adrian. Their attention to detail, genuine kindness and attention to detail brought our stay to another level. If you are at all considering the resort - GO! Highly recommend

Traveled with 22 members of my family ranging in age from 80 years old to 6. We had a wonderful time and our concierge team, Daniel, Antonio, Gilberto & Alejandro helped to ensure everyone’s needs were met. Highly recommend.