Jump to: Room choices | Hotel description | Map | Amenities | Reviews
Crystal clear ocean waters, lush jungles and intriguing cenotes make Mexico's Riviera Maya a tropical paradise. It is here that all-inclusive luxury is redefined at the new Grand Velas Riviera Maya. Fronting the white sand beaches of the Caribbean coast, the resort is fringed by a lush Yucatan jungle, promising a rich selection of activities on land and at sea, as well as the serenity of a secluded beach. The brilliant Caribbean offers opportunities for kayaking, sailing, sport fishing or a refreshing swim, perhaps with sea lions and dolphins. Choose to explore the jungles by horseback or on an exciting zip line tour through the canopy, stopping to relax in a natural hot spring. The Riviera Maya is a playground in the sun, and now with Grand Velas, it is home to spectacular tropical luxury.
Grand Velas Riviera Maya
Carretera Cancun-Tulum KM 62
Municipo de Solidaridad
Playa del Carmen, Mexico
CP 77710
Nearest Airport: CUN
Grand Velas is a beautiful resort. Top notch service from arrival to departure. Every single staff member showed us the up most respect and hospitality. Alonso and Braulio our personal concierges are on point. They went above and beyond to assure our stay was relaxing and that we always had anything we needed or wanted. Iran and Felix our server at the pool was also on point, great customer service. They both assured my glass was full and would set up a chair for me if none were available. The only disappointment which is not the resorts fault was the beach. Apparently this time of year that area gets excessive seaweed. The smell was awful and there was definitely no swimming in the ocean. Again not the resorts fault but I do recommend asking the resort what dates the seaweed is excessive prior to booking.
Nia R
Absolutely amazing venue with an excellent staff. Alfonse went above and beyond everyday to make sure our time at Grand Velas was as enjoyable as possible. He surpassed all hopes we had. He’s truly a caring and dedicated person. Grand Velas is lucky to have him!
900lesliel - Lake Charles, Louisiana
The Grand Velas resort was first class all the way through. At first we were a little bummed being in the Zen Garden Suites which are a little removed from the ocean, but with the seaweed issues they were having it was actually far better and the pools up at that part of the property were amazing. Our concierge Luis went over and above for us when we had any questions and even helped us plan a day offsite with rides and recommended ferries to get us over to Cozumel to enjoy some beach time. The restaurants are all first class and are definitely worth the experience.
ethan b
We had a great time! Our Concierge was Airy and JJ and they did a fabulous job ensuring all of our needs were taken care of during our stay.
Jeff R
Great resort, food, entertainment, and best of all Alfonso “Chocolate” and Leo “Honey Bun” our butlers.
Jonathan S
Read more reviews or write a review
© 2026 TripAdvisor LLC. All rights reserved