Grand Velas Riviera Maya

Had an amazing trip with a group of 8. Rooms are spacious. View is incredible. Service is excellent, especially Reyes at the pool deck and Ariel and Oskar the Frida. Food and service at every restaurant was outside. First class customer service and would recommend to anybody visiting Riviera Maya.

I loved the experience, the atmosphere, and especially the service, particularly from Nora and Francisco, who were amazing personal concierges throughout my stay. thank you

My stay there was very delightful and relaxing. The food was absolutely amazing. I enjoyed the activities that were available throughout the day. The only thing that I might suggest would be with regard to solo guests. Perhaps you could ask them if they would be interested in meeting other solo guests.

Our experience was a 10 out of 10 .We had the best time ever. The restaurants on site was also amazing, however the Piaf and Azul were our favorite. The spa was absolutely amazing. We did the tour of the cenotes..absolutely breath taking.The accommodation was top notch 👌. We will definitely return in future with our family. Our Assigned concierge waa absolutely amazing as well.Jeronimo and Nicholas were very attentive and ensured we has a wonderful stay. Thank you both.

Our experience during the five days of our stay was truly wonderful. All of the teams performed exceptionally well, and we would like to especially recognize César Fernández, our concierge coordinator, who was highly professional, informative, and consistently kept us updated on all matters. The doormen were excellent; they even remembered our surnames and were always courteous, kindly opening car doors for us and making us feel warmly welcomed. The restaurants were equally impressive. The food exceeded our expectations, and we were genuinely delighted with every dining experience. The chefs deserve the highest recognition, and the waitstaff were outstanding—professional, attentive, and always friendly, with welcoming smiles and a willingness to assist at all times. They made us feel very comfortable throughout our stay. We visited this hotel last year and chose to return this year because of the quality of service, the exceptional customer care, and the impeccable condition of the property. It offers everything we look for, and it is very likely that we will return again next year. If I may offer one suggestion, it would be that the pool bar team strive to provide the same level of service as the rest of the staff. This is not to suggest that anyone should lose their job; rather, we believe that additional training would help ensure their service aligns with the high standards demonstrated throughout the hotel.