Grand Velas Riviera Maya

We had such a lovely time at Grand Velas Riviera Maya. It was a return trip for us but the first time to stay in Grand Class. We usually stay at Ambassador. Both are great but we thought the upgrade was worth it. Everyone was so helpful and friendly and our concierge team, Nicholas and Jerónimo, went above and beyond to make our stay special and comfortable. We are pretty picky travelers with some dietary restrictions and we will definitely return. Thank you, Grand Velas team! ❤️

This was our 5th time in Grand Velas Rivera Maya and it feels like home! It is the best all inclusive ever! Special thanks and congratulations to concierges Nico and Jeronimo (best duo that you can have), Luis Godoy and Miguel from the pool; always with a big smile, kind and pro active and chef Miguel from “Azul” (we missed chef Jaime a lot this time!) All this great people made our family vacations the best experience ever. Looking fwd to 2027!

Gran Velas is fantastic. We’ve stayed here multiple times over the past few years, and we keep coming back because the all-inclusive experience is second to none. The restaurants are outstanding, the staff is incredibly friendly and attentive, and the grounds are absolutely immaculate. This was our first time staying in the Ambassador section. We usually stay in Grand Class, and after this trip, I can confidently say that if you’re traveling as a couple—whether with your spouse or significant other—Grand Class is well worth the extra cost. The Ambassador section is much more family-oriented, so it’s naturally a lot louder. Nearly every room around us had children, which created a very different atmosphere than what we’ve experienced in Grand Class. That said, Gran Velas will always be a five-star resort in our book, and we’ll absolutely be back. We just highly recommend choosing Grand Class if you’re looking for a quieter, more relaxing couples’ getaway.

What an incredible venue, and what amazing staff. Never have we experienced service like that. Our personal concierges, Jorge and Antonio, were the cherry on top and were constantly working behind the scenes to make our stay that much better. Thank you for a wonderful week!

We’ve traveled to a lot of beautiful high end resorts and this was at the top of the list in terms of service. Miguel and Sofia, our personal concierges, were absolutely incredible. They were available in a moments notice for anything that we needed. They even made a fun balloon bubble bath for our kids while we were away from the room for a short time. This place did it all!