Grand Velas Riviera Maya

Our trip to the Riviera Maya was amazing. The location was convienient and very easy to get to from the airport. We arrived within 45 minutes. The grounds were landscaped beautifully and very well maintained. Attention was given to every detail. The staff spoiled us from the minute we arrived. Our concierges, Alfonso and Braulio were very attentive, polite, and took care of our every request. They provided information daily for suggested activites, weather and schedules. If you want a trip to a tropical paradise this is it!

Beautiful location, pristine environment and the most attentive and friendly staff that we have experienced in any location. We were completely awestruck at how elaborate and expansive the property was. Our room was beautiful , clean and every tiny detail was thought of. We also had the VERY best of care around the clock from our personal concierges, Alfonso & Braulio. They went out of their way to make our time relaxing and worry free and they were so pleasant to visit with.

What a phenomenal resort! From the moment we stepped off the transfer to the moment we stepped back on, we felt so welcomed, appreciated, and safe! Alfonso and Braulio were nothing short of amazing as our concierge. The spa experience was lovely and easily the best spa I’ve been to. The restaurants were full of delicious options and not a single thing disappointed. The pools, bars, staff, rooms, and everything in between was spectacular! Highly recommend!

We recently visited the Grand Velas Riviera Maya for a business trip that started with a couple days of fun before, and had an exceptional experience, largely thanks to our personal concierges, Alfonso and Braulio. They provided outstanding service, ensuring every detail was handled with care and professionalism. Their dedication to making our stay special truly stood out, and we highly recommend them to any future guests!

Our stay at this resort was absolutely amazing from beginning to end! The service was truly exceptional, especially our personal concierges, José Juan & Miguel, who went above and beyond to make sure every detail of our stay was perfect—including the gorgeous view! They took care of all the reservations and schedule out events. Most important they took the time to surprised our family every day with beautiful flower arrangements, treats, a tipi house, and balloon decorations. These thoughtful touches made our stay extra special! ⛺️💐🏰🎈✨ The Aqua Bar staff, Luz & Samuel Jesus (training), were also incredible—so friendly, attentive, and always welcoming. The beach was amazing and extremely relaxing my kids enjoyed every minute. The guys at the beach are very welcoming and attentive.😎 The food was outstanding, with amazing restaurants and so many delicious options. We received exceptional service and memorable experiences at Lucca (Angel), Azul (Rosi, Chef Francisco García & Señor Limpiador), Frida (Francisco), and Cocina de Autor, which was a completely different and unforgettable dining experience—and clearly deserving of its Michelin Star! ⭐️ Every meal was something to look forward to! The entire property was beautiful, spotless, and extremely well maintained, with incredible amenities for the whole family. A special shoutout to Gabriela (pool hostess), who stopped by every day to clean our sunglasses! 😎✨ Such a fun and thoughtful touch! Our kids especially loved the Kids Club, and our babysitter, Roberta, was wonderful—professional, caring, and someone we felt completely comfortable trusting with our children. ❤️ The only disappointment was that the Zen Pool area was closed during our stay. Our family really loves the peaceful, relaxing atmosphere of that area, so we were definitely sad to miss it. This was our second time visiting this resort, and once again, it exceeded our expectations. We felt truly spoiled, cared for, and welcomed throughout our entire stay. We can’t wait to come back for our next visit! ❤️🌴✨ Highly recommend this resort for an unforgettable family vacation!