Grand Velas Riviera Maya

I am writing this for my husband and I, Randy and Karen Tigges. We are the grandparents. This was our second visit to Grand Velas with my daughter Amanda, son-in-law Travis and grandchildren Freya and Rhys. On this visit my other daughter Melissa and her boyfriend Drew joined us to make a family vacation. From the moment we got there, Nicolas and Jeronimo helped to make this a truly wonderful experience! Their communication was impeccable! They followed through on all of our requests and needs. I can't say enough wonderful words about the ENTIRE staff at this resort. Everyone was so professional yet friendly at the same time. I'm my opinion, there was no staff member at Grand Velas that was better than the other. Everyone worked together in their capacity to make this a truly fabulous family vacation for us! Thank you once again!

Our family just returned from an incredible stay at Grand Velas Riviera Maya, and we are already talking about when we can come back. We traveled with our 17-month-old daughter, Gabriella, and the resort made traveling with a toddler feel effortless. When we arrived, our suite was beautifully set up with a crib and an adorable teepee that she absolutely loved. Every detail felt thoughtful and family-focused. One thing we especially appreciated was how accommodating the resort was with food for our daughter. Room service would prepare and deliver meals cut into small pieces, making mealtime so much easier. Gabriella also has an egg allergy, and we were pleasantly surprised by the number of vegan options available throughout the resort, giving us plenty of safe choices for her at every meal. We dined at all of the restaurants during our stay, and every single one was outstanding. The food, service, and atmosphere were consistently exceptional. A special thank you to Jose Luis at Frida, whose warmth and hospitality made our dining experience truly memorable. While the restaurants and beautiful property were incredible, the true stars of our trip were our concierge team, Braulio and Alfonso. From the moment we arrived, they went above and beyond in ways we never expected. They constantly surprised Gabriella with thoughtful touches, including balloons, a bubble bath setup, and a stuffed monkey that she proudly brought home with her. They made her feel so special. No request was ever too big or too small. Whether it was arranging food for Gabriella, updating and managing our dinner reservations, ensuring all of our family's rooms were located directly next to ours, or even running to our room to retrieve my inhaler and bringing it to the Zen Pool so I could continue enjoying the afternoon, they handled everything immediately and with genuine kindness. After a little too much sun, they even brought us fresh aloe plants to help soothe our sunburns. It seemed like every time we needed something, they had already thought of it before we asked. What makes Braulio and Alfonso so special is that they don't just provide excellent service—they create an experience. By the end of our stay, they didn't feel like hotel staff. They felt like family. They made this beautiful resort feel like home. Grand Velas Riviera Maya exceeded every expectation we had, and so much of that was because of the people who work there. We left feeling relaxed, cared for, and incredibly grateful. We already can't wait to book our next trip back.

This was our first trip to as a family to an all inclusive and I can say with absolute certainty that it will not be our last. Riviera Maya was a perfect family-friendly resort that allowed us parents to enjoy ourselves and let our 1 and 3 year old daughters have a blast. The resort was beautiful, the staff was friendly, and the food and drinks were good. They even offered to puree and finely chop the food to the consistency our 1 year old takes. Our personal concierge Santos Hernandez and Enrique Solis played a HUGE part in making this a dream vacation. They were there promptly for whatever we needed and provided many suggestions to help make our girls and us comfortable -from food, to toys, to pool floats, to baby supplies (crib/bottle sanitizers, etc). They truly provided amazing assistance, went out of their way to help us, and were dependable and kind. The nanny who helped us was also fantastic. She watched our girls and took them to the kid zone (which our girls loved) so we could have some adult time. Everything was convenient and made traveling to another country with kids feel like a breeze. Would 10/10 recommend

Just wow! Everything was perfect, the location is zen, welcoming, jungle vibes combined with the beach resort feel! The rooms are massive, high ceilings, airy, bathrooms were spacious and mattresses were so comfortable! The food was plentiful and delicious! Everything was clean, service was impeccable and curated to our needs, special thanks to Jessica out concierge for her thoughtful attention! Highly recommend !

This review is a year overdue, but checking into Moon Palace this year finally pushed me to write it. Our stay at Grand Velas was a perfect 10/10, and it’s become the benchmark we now hold every all-inclusive in Mexico and the Caribbean against. Unfortunately, Moon Palace didn’t come close to matching the level of service, aesthetic beauty, and overall class that Grand Velas delivered. The service was fantastic from start to finish. The rooms were genuinely high-end — beautifully designed and styled with real attention to detail. We had our own private en-suite pool, perfect for dipping our feet in and unwinding. The staff welcomed us so graciously, even greeting us with a complimentary local mezcal. The food was exceptional throughout. Honestly, our only regret was booking three nights instead of five. We’d return in a heartbeat — and next time, we’ll stay longer. 10/10. Highly recommended.