Grand Velas Riviera Maya

Second visit to grand Velas and it did not disappoint! 5 star service all around. Pool service at grand class was exceptional with Domingo, Jorge, Daniel and Donato. Food was very good too.

We had a SPECTACULAR stay at Grand Velas! The reviews mentioning the top tier service and excellent food were accurate. Of note, the food is definitely for your typical foodie, someone that appreciates a creative menu and is NOT picky. If you are a simple eater, this would not be the place for you. The drinks were also fantastic - not watered down and top shelf liquor. I am currently pregnant so was curious if my food options would be severely limited but I got by just fine and the mocktails were wonderful! We also loved that room service and everything in the mini bar was part of the all inclusive and continuously replenished. Another aspect we appreciated was that there was an adult only section/pool available (12+ years). But it was nice to see how family friendly the facilities are.... since in only a few months, we'll have to mozy on over to those parts of the resort lol. And we would definitely like to return. Above all, our personal concierge Zuly, made our trip exceptional. With her personal touches and generosity to help us celebrate our babymoon, to her daily summaries and recommendations, and her in-person visits by the pool to check in on us.

We’ve been lucky enough to travel to some incredible places over the years – the Caribbean, Maldives, Seychelles and more. But what we experienced at Grand Velas Riviera Maya truly stands out. Especially when it comes to service and family friendliness, this resort is on an exceptional level. First and most importantly, we want to highlight Izamar Soto, our personal concierge. Iza is truly remarkable. From the very first moment, she made our stay feel completely personal and effortless. Always warm, always positive, incredibly efficient and unbelievably fast in responding — no matter the request. She doesn’t just “handle” things. She anticipates, follows up, checks in, and genuinely cares. We have never experienced this level of attention and professionalism anywhere in the world. It felt like having someone fully dedicated to making our family’s stay perfect — and she did exactly that. Iza clearly sets a benchmark for what true luxury hospitality should look like. Gabriel at the Zen pool also deserves special recognition. Every day he welcomed us with such warmth. The drinks were fantastic, the food delicious, but what stood out most was his attitude. He truly enjoys what he does. He anticipates what you might need before you even ask and creates such a relaxed, happy atmosphere around him. We felt incredibly comfortable as a family with a baby and a toddler. The hotel provided thoughtful amenities like a sterilizer, bottle warmer, baby bathtub and more. These details make such a difference and show how much the hotel truly cares about families. The food throughout the resort is outstanding. From small snacks to beautifully presented dinners and room service – everything was high quality and absolutely delicious. This is not what people typically imagine when they hear “all inclusive.” The level here is far above that. The property itself is beautiful and offers so much variety. It feels like several luxury vacations combined into one. There is always something to do, yet it never feels crowded or overwhelming. We recommend staying as long as possible – you won’t run out of things to enjoy. Riviera Maya and Mexico add even more to the experience. The warmth of the people, the culture, the nature – it makes the stay even more special. We almost never write reviews. But this one felt important. Because this stay truly left a lasting impression on our family. Thank you again to Iza, Gabriel, and the entire Grand Velas Riviera Maya team. We would come back anytime. Family from Switzerland

Absolutely gorgeous property with so much mush jungle and a beautiful beach. The customer service Grand Velas provides is the best I've ever received at any resort in my life. Alejandro and Ricardo, our personal concierge have been amazing. The food here is exceptional. The beach is immaculate white sand beach with relaxing vibes. Everything is 5 star. One thing about Grand Velas is they have perfected combining the best service, food and amenities for all inclusive that truly is next level. Everything is clean, everyone is professional and they will ensure your stay is something you will never forget. The kids and teens club here is the icing on the cake if you travel with kids/teens. They have a cinema, ardade, daily activities outside, all the staff treat your children with love and care. The security here is exceptional, I always feel safe and comfortable with my family. When it comes to all inclusive, custom service, and great cuisine, Grand Velas is the unrivaled pinnacle of luxury all-inclusive. Highly recommend, you will never regret coming. There's truly something for everyone.

Absolutely beautiful accommodations, the vibe was spectacular- a true oasis , food was incredible and the service was amazing! Jessica our concierge made the trip effortless - she thought of everything!