Grand Velas Riviera Maya

Grand Velas is the perfect family vacation. The resort thinks of everything you could possibly need and want to make your stay relaxing and enjoyable for both kids and adults. The restaurants are wonderful and the grounds are beyond beautiful. The rooms are large and accommodating. This was our second Grand Velas stay and it is hard to stay at other resorts after staying here. Our personal concierge, Leonardo, was outstanding. He anticipated our family’s needs and was very thoughtful and communicative. He helped us resolve minor issues seamlessly and was an absolute pleasure. We highly recommend Grand Velas for luxury vacationing and if you happen to have Leo as your concierge, that is icing on the cake!

Grand Velas is by far the best resort in Mexico. We go to multiple locations and every time is better than the previous. Our concierge at Rivera Maya this time around was impeccable. Jorge and Antonio always went the extra mile to make our vacation amazing! Thank you very much Grand Velas. We will be back!

Grand Velas was an amazing experience. It was close enough to Cancun and 15minutes away from downtown playa. As soon as you walked in, it was just stepping into luxury and serenity. We were lucky enough to get a room on the first floor in Grand Class. The room was spacious, comfortable, had a GORGEOUS ocean view. Oh and the aroma - soooo mad we left while the store they sell the aromas at were away on break. It’s smells soooo good everywhere you go in the hotel. The pools were gorgeous and beaches were well maintained. They have two sets of barriers recently out in to assist in mitigating the seaweed issue and losing sand. The staff kept the ground spotless, they scrubbed the trash cans!! The Food Ugh, the food was so good!! We did reservations at Frida, Lucca, Piaf, and Concina de Autor. We loved the food at Frida and our server, I wish I could remember his name, but man he was wonderful. He helped us choose our dishes. I got the short rib and it was one of my favorite meals during our stay. Piaf and Lucca was sooo good too. Get the mushroom pasta dish from Lucca! We weren’t so ecstatic about Cocina de Ator but we did have the best snapper there. The tuna tartar at Bistro was an every day kind of thisng for me. My husband also loved the room service burger. The Service SECOND TO NONE. Every single one of the staff members were polite, accommodating, respectful, and catering. From the check in staff, house keepers, grounds keepers, poolside, and restaurants we could not have asked for better. A huge shout out to our favorites: - Jeronimo/ Nicolas: we recommend this dynamic duo for sure!!! They helped make our stay unforgettable. From sending reminders for our reservations, getting us into slots last minute, phenomenal recommendations, and always communicating! They always kept us in the loop and would go above and beyond. Helping us lock down transportation, jet ski reservations, etc. they really made a point to make our anniversary trip so special and personalized. We are requesting both of them any time we go back!! - Reyes: mannnn, this guy was awesome. Like I’ve said earlier, the staff is amazing but Reyes stood out. He was fun, he kept a drink in our hand, rounded sooo many times to ensure we were comfortable. Kids: Although we didn’t bring kids this time, I’m definitely looking forward to bringing them next time. A kids club, teens club, and nanny service is available! There are menus catered to infants too. I definitely will come back!

The Grand Velas experience was something I’ve heard about for the longest of times and my wife and I decided to celebrate our 10yr anniversary there. The service was exceptional and by far second to none. I’ve been vacationing in the Riviera Maya area for over 25 years and have gone to many of the resorts / hotels in the area. Never have I once had the quality of service that goes above and beyond my imagination until Grand Velas. It was almost like they knew what we wanted before we wanted it and also made accommodations for things we didn’t know we wanted until we experienced them. We accredit this extraordinary experience of excellence to the Dynamic Duo of concierge personal who helped us make the most of our vacation/ anniversary. Nicolas & Jeronimo were truly a team that made this experience that much more memorable. They covered for one another without any lapse or gaps in service. They are simply the best and if they were to move to any other resort, we would book with that resort because we know the standard of care that will come with these two. Grand Velas stands for Excellence and the resort and staff didn’t fall short at all of that expectation. Thank you all again for an amazing experience!

I was amazed at the sense of urgency for Customer Service. Carolina and Daniel were Excellent. The entire staff at Grand Villas Rivera Maya was attentive , helpful and friendly. In particular we found Bistro had a magnificent team , Daniela, Ray ,Samuel,Fernanda serving great food and Family like care. We are very pleased to report that we plan to visit them again.