Grand Velas Riviera Maya

I could go on and on for hours about how much we love Grand Velas. We had the pleasure of returning back for the third time last summer in an Ambassador Family Suite. Not only are the accommodations beautiful, clean, modern, and spacious, but the amenities are plentiful and so personalized. My kids love the teepee, stuffed animals, and mini fridge filled with their favorite treats. Our concierge, Gilberto, was so accommodating, brought us laughter every day, and always made sure we were having the best time. The food is incredible and while the restaurants are all great in their own way, the buffet at Azul is TOP NOTCH. You’ll find Chef roaming around to ensure quality, but ask him for a special dish and he makes it happen! We are major foodies and plan our travel around good food - Cocina de Autor is everything it claims to be. Innovative, seasonal, culturally expressive - don’t skip this experience. The programming is nonstop and full of fun - whether it’s a performer while you’re sitting poolside or an impromptu foam party for the kids, there is always something to do. Pro tip: try the seabobs! While it’s not included in your stay (and is a bit pricey) it is worth every minute. Our whole family loves taking turns and zooming around the GIANT pool. We do this every year! LADIES! do. not. miss the spa! The water ceremony in the beginning is a perfect way to unwind and acclimate to the relaxing environment of this incredible spa. I do the Lomi Lomi massage every time and it somehow gets better and better every year?! I feel like I’ve been transported to the most serene place and leave there begging for more. I might just have to splurge on a 90-min this year! Sadly on this particular trip the kids club was under construction, but Gilberto and the team went out of their way to ensure our kids were entertained. We even had a rainy day while there and he surprised my kids by preparing a warm bath overflowing with bubbles and balloons! My daughter still talks about this often. It’s truly the little touches that mean the most to us. We are thrilled to return this weekend for another stay at our favorite place and very much so looking forward to seeing the newly renovated kids club and kids SPA!

Amazing experience! Food was incredible, staff were amazing (special shout out to Jessica Meza our concierge). We stayed at the zen section. The jungle aspects meant we couldn’t really enjoy our balcony space. We spent most of our time in the grand class adults only most premium area. The breakfast there was superb overlooking sunrise. Michelin restaurant was truly amazing. There were two gyms, zen was bigger and had lots of kit, grand class was small and packed. We loved the bike tour as well, it was lovely to do exercise and learn about the hotels history. The aqua class was also fun! Food was incredible, alcohol options were fantastic. Spa was very relaxing - it’s expensive but worth it. The shuttle vans were very fast and we never had to wait more than 5 mins for one to take us anywhere within the resort. Very relaxing and premium. I do prefer grand velas Cabos, which is smaller and more boutique vibe. We went from here to another hotel in Cancun and the grand velas was so much better. I’ll never stay anywhere else in Mexico other than a grand velas hotel.

I had a nice experiencia, los rooms were increíble nice, always smelling good, best atencion , great pools , places, the good was delicious y best assistance from the CONCIERGE and housekeeping

Incredible experience with outstanding service. Our concierge team of Francisco Nora and Braulio were so helpful and friendly. They made us reservations for Whiskey tasting, extra snacks and drinks we like. Made us feel very special and spoiled. Most beautiful balcony with incredible views, great weekend for sure!

Had an amazing 5 days at this resort. The food and service were exceptional! Go visit the Grand Villa pool for drinks served up by Francisco, Mike, and Alex. Having a concierge help coordinate activities and reservations took this vacation to the next level (shoutout Nora, Francisco, and Braulio!). Make sure you do the water ceremony at the spa which is next level!