Grand Velas Riviera Maya

We had an amazing week at Grand Velas. We felt cared for from the moment we arrived and were greeted with a welcome drink. We had a minor issue with our room but that was quickly resolved while we ate some lunch. The resort is beautiful from the landscaping to the interior spaces. We stayed in the Zen section and loved feeling like we were in the middle of the jungle. Our room was beautiful and well tended throughout our stay. The resort was well staffed for the busy end of year holiday period. The staff was amazing. Everyone was friendly and helpful, but a couple of people stand out. Our concierge Jessica was just amazing and really helped make our stay extra special. She went above and beyond for us. She always was willing to track down answers or offer suggestions. Mario at the Zen pool was so wonderful. He quickly learned what we liked and would head over with our preferred drinks when we arrived. He was so kind and friendly. My kids adored him as well. The food was delicious at the buffets, pool, beach, suite service, and the sit down restaurants. We loved our dinners at the Cocina de Autor, Chaka and Frida in particular. The transportation around the resort was quick and easy. The beach area was beautiful and had great service. The spa was gorgeous. The resort was very family friendly as well. I can’t say enough good things about this place! I would return to Grand Velas in a heartbeat.

From the food, the pools, the beach and the over all service this is more than a dream. Our concierge went above and beyond for our daughter’s birthday. The Honey experience at the spa was one of the best experiences I have ever had! And the water ceremony!! All the food was great, from the buffets and even the mid night snacks.

Terrific family resort. This was our 3rd (i think) year. The resort is immaculately clean, the food is very good and the service is fantastic. The beach is beautifully maintained and is probably the nicest in either direction. We already booked to go back next year. Pro-tip. Pack some floats for the kids and they'll inflate them for you. Saves buying them in the store. Our concierge was very attentive and a special thank you for getting a Dr for my wife on Christmas day. Appreciate all the help from Daniel, Antonio, Gilberto and Alejandro on our Concierge team. Honestly, no complaints and i'm generally a gigantic pain in the ass.

Grand Velas never fails to disappoint. The attention to detail from the staff, the picturesque views from the beach or in the jungle and especially the food keep bringing us back. We sat in the same chairs each day because Jorge, who was the pool attendant at the Grand Class pool. He makes the stay so memorable and really makes life easy. 10/10 would recommend!

I have been coming here since 2008 and the service, food, and atmosphere is consistently amazing. The beaches are clean, the rooms are spacious, and the spa is a once in a lifetime experience. If you are looking for an authentic and unique experience in Mexico, Grand Velas Rivera Maya is the place.