Grand Velas Riviera Maya

My husband Ed Miller and I had the pleasure of enjoying a wonderful Cancun vacation promoted by Napa Auto Parts where we own 5 stores in the Southern California area in Kern County. Our stay was great and our concierge Alfonso was exceptional in providing assistance to us with whatever we needed. Alfonso was there for us at literally a moments notice no matter what time of day or night. We stayed at the lovely Grand Vilas Rivera Maya in Playa del Carmen, Cancun, Mexico. It was well kept and clean and our view was amazing too! We had a room on the 3rd floor that was central to the lovely main pool, beautiful grounds, and the pool and ocean and views were spectacular. Everything was immaculate including restaurants, stores and the people were very friendly! I especially loved spending time at the beach and the pool, and The Karaoke Bar where I could sing every night to an audience! That made this vacation a Dream come True! I’d like to give a special recommendation to Alfonso our concierge who made our trip to Mexico very special with his thoughtfulness and professionalism! He made us feel like we were a King and Queen! Thank you Grand Vilas Rivera Maya for making this a very memorable and enjoyable vacation we will never forget!

This is an amazing resort I was treated with such grace and class will also treating you like family. I’ve been to the to the Cabo San Lucas location and I must say, Grand Velas are the only places I will book from now on after such wonderful experiences. There is so much to do on the resort and the atmosphere - the pools the spa and the amenities are out of this world, such a high class and luxurious experience.

Nora Vasquez was our personal concierge and she went above and beyond! Food, service, and all the amenities were 5 stars.

We have been to a lot of nice hotels, but it's hard to describe such an unforgettable experience that we had here from the minute we arrived. If you do nothing else in your life, you must experience this resort!! Alfonso & Braulio made sure that everything was perfect 24/7, and the rest of the staff was beyond amazing!! We can hardly wait to go back!

I am writing this for my husband and I, Randy and Karen Tigges. We are the grandparents. This was our second visit to Grand Velas with my daughter Amanda, son-in-law Travis and grandchildren Freya and Rhys. On this visit my other daughter Melissa and her boyfriend Drew joined us to make a family vacation. From the moment we got there, Nicolas and Jeronimo helped to make this a truly wonderful experience! Their communication was impeccable! They followed through on all of our requests and needs. I can't say enough wonderful words about the ENTIRE staff at this resort. Everyone was so professional yet friendly at the same time. I'm my opinion, there was no staff member at Grand Velas that was better than the other. Everyone worked together in their capacity to make this a truly fabulous family vacation for us! Thank you once again!