Grand Velas All Suites & Spa Resort Riviera Maya

Excellent holiday, friendly and helpful staff, great food. Travelled with family and we all had a good time. We preferred the accommodation close to the beach with beautiful views and sea breeze. Originally stayed in ambassador accommodation but the air con leaked and so we were upgraded to grand class rooms which were extremely good. We weren't so keen on the zen area which seemed humid and darker than the other areas of the hotel. Took the family to Coco Bongo nightclub which the family thoroughly enjoyed together with a trip to Chichen Itza which included a swim in a deep natural pool called the Cenote.

We recently had our wedding in Mexico and my husband and I decided to honeymoon at grand velas afterward. After an eventful week of wedding excitement, we were thrilled to arrive at the resort retreat that is Grand Velas. We stayed in a grand class suite overlooking the ocean and were blown away by our room. I'm an interior designer, and I was appreciating every single little design detail that most people probably miss. The suites are huge. There's wall in closets, jacuzzi tub, walk in shower, his and her sinks, and then an enormous bedroom/living room flat. Outside, the veranda was just about as big as the main area inside. The furniture quality was top notch, especially the outdoor furniture: chairs, a dining area, and an outdoor bed. Also, there's an outdoor infinity dipping pool on the balcony that is an absolute luxury. I didn't even want to leave the room. The grand class pool was so luxurious. It is child-free so it was my favorite place to relax. I also loved that it was next to our favorite lunch spot. The ambassador pool was maybe the biggest pool I've ever seen in my entire life. However, it's overflowing with children, so we didn't spend an incredible amount of time there. We walked past the zen pool a couple times, but since it was in another area of the resort from our room we never actually ended up using it. The restaurants are world class. Even the small lunch spots served unbelievably delicious food. We lovedddddd Bistro. The breakfast buffet at Azul...jaw dropping. Really, really good. And of course the dinner restaurants were amazing...they are mostly 4 and 5 diamond restaurants. We recommend the French and the Modern Gastro cuisine restaurants for a full experience. The staff were super attentive. I could request my personal concierge anywhere I was in the resort. One time he tracked me down at the pool bar to confirm our dinner reservations. He helped us plan our schedule for our stay and took care of all of the reservations for us. The entertainment could have been better. That would be my only critique. We came from Dreams Tulum for our wedding and they had an incredible entertainment team complete with stages and lighting and professional acrobats, etc... Grand Velas had night shows but they were mostly geared towards children. We didn't really complain though, between our dinner reservations and incredible room we barely had time for entertainment anyway. We visited the spa on the last day because I had seen pictures and had to see it myself. It really was incredible. We did the sensation journey and therefore got to try all of the steam and clay and cold rooms and had full access to the pools and hot tubs. The only thing is...there's actually two identical spas...and each side is gender isolated. So my husband and I had to go to two different spas and never saw each other the whole time we were there. That kinda stunk. We both loved the spa but would have loved enjoying it together. The spa is unlike anything I've ever seen before though...the scale and attention is astounding. Just go knowing you will be away from your husband if that was your plan. Overall, we were treated like royalty and came during off-season so practically had the place to ourselves. We left feeling insanely relaxed and happy with our stay. We will go back for an anniversary trip: we have decided already. It was a level of luxury and pampering that you don't get in many places and we completely indulged ourselves and enjoyed every second of it. Thanks Grand Velas!

Took our kids this time and they had an amazing time. This was an incredible vacation!! Very clean and was treated great. I would totally recommend this to all my family and friends! Second time at Grand Velas and not our last!!!!!

At arrival to the time of departure the staff could. It do enough for you! At first we had an issue with our room and Santiago, our concierge, went out of his way to have us moved and even moved our belongings for us! The resort was gorgeous and clean. The food was amazing! Typically we do not like all inclusive resorts. We have always found the alcohol and food to be mediocre because they didn't need to make an effort since they already had your money. THAT IS NOT THE CASE HERE! The food and drinks were delicious and they use all top shelf alcohol. We were extremely happy with this vacation and would highly recommend the resort. We will return one day!!!

The hotel is wonderful and absolutely recommended. All its facilities very well maintained and first class. The service in all areas excellent and impeccable. The staff very friendly and ready to have your vacation nice. The food very rich and very varied; there is something for everyone. Rafael and Monica who works in concierge was very kindly. The hotel is absolutely recommended.