Grand Velas Riviera Maya

I loved my time at the Grand Velas Riviera Maya! The restaurants were incredible and staff super attentive! Hector was my favorite driver we had in our shuttle rides from Zen to Ambassador. He was so kind & always greeted us with the biggest smile! The Grand Velas is an incredible choice for vacation!

Raving about our family vacation this spring break. The service is impeccable. The food is extraordinary- the restaurants are over the top fine dining , also plenty for the kids to enjoy. The kids club is fabulous and the kids thoroughly enjoyed it every day. Couldn’t ask for a more beautiful property. Staff is always friendly. Always! . The spa is 5 star , i can keep going. Our concierge for the week was Raul and he went above and beyond for us. Anytime we needed an answer or help with anything at all, he was always responsive. We can’t wait to return!!

I had an amazing stay at Grand Velas Riviera Maya. The resort is absolutely beautiful, the food was outstanding, and the service is truly exceptional from the beginning to the end of my staying. Hands up and special mention to my concierge César Fernández, he was a really on top of the game during our stay, went above and beyond to make sure everything was perfect, always attentive, professional, and genuinely kind. He truly cares about every detail and about the guests’ experience, and it really shows, those characteristics really make people to come back and is something every guest would and should appreciate. Long story short I recommend this resort, and I can’t wait to come back!

Our recent stay at Grand Velas Riviera Maya was nothing short of amazing. From the moment we got there, we felt taken care of and like we were VIP’s. The attention to detail and overall service really stood out. The resort was clean, top notch, and felt very safe! We especially want to call out our concierge team, Alfonso, Braulio, and Jeronimo, who were incredible the entire trip. They helped us with everything we asked (and even things we didn’t think to ask), and always did it with a great attitude. They played a huge part in making the trip as memorable as it was. The dining throughout the resort was outstanding. Every meal felt like an experience in itself, with high-quality ingredients, beautiful presentation, and attentive service. We were especially impressed by Piaf, Frida, and Cocina de Autor. Each of these restaurants delivered not only incredible food but also impeccable service and care that made every visit feel special. We’re already talking about when we can come back, and we’re really looking forward to our next visit.

Our stay at Grand Velas Riviera Maya was absolutely flawless—truly a five-star experience from start to finish. The resort itself is stunning, with impeccable service, beautiful grounds, and a level of luxury that makes it feel effortless to relax the moment you arrive. The food exceeded every expectation; each restaurant delivered creative, high-quality dishes that rival top fine dining experiences, making every meal something to look forward to. What truly elevated our stay, though, was our concierge, Luis. Luis went above and beyond in every way—anticipating our needs, securing reservations, and making sure every detail of our trip was seamless. His attentiveness and warmth made us feel incredibly taken care of. We would return in a heartbeat and recommend this resort without hesitation.