Grand Velas Riviera Maya

Stunning property and wonderfully staffed, especially our concierge service at the ambassador provided by Ricardo and César - thank you so much for your outstanding service! Lara and Graham

Staying at the Grand Velas is Wonderful! From Concierge team of Braulio L. & Cesar F. they completely took care of us. Super attentive & professional. We even misplaced a belonging and it was found by the pool team & concierge returned it to us. The restaurants are spectacular, Cocina d Autor is mind blowing. I also want to share that the pool team of Fatima, Reyes, Luis, and Domingo were very courteous & provided superior poolside service & fun. Rooms were very clean & the beach was beautiful. We are members now - so happy we didn’t want to leave. Isaac & David at Bistro are terrific team members. Thank you for an Amazing Vacation - we will be back soon.

One of the best experience, especially in terms of service and mainly thanks to our dedicated concierge Zuly, who went above and beyond during all our stay. I highly recommand the hotel for your future stays on the Riviera Maya.

Grand Velas - Riviera Maya absolutely outdid themselves. The staff were amazing and so very accommodating. If you’re fortunate enough to have Zuly as your personal concierge, you will absolutely be taken care of. She was incredible and super helpful. Amazing food, beverages, amenities, and activities to enjoy. Such a great trip

My family has been going to Grand Velas since 2019 and there is a reason why we go back every year (sometimes 2x a year). I almost hate to post this review on how amazing this resort is and rather keep it a treasured secret. Resort Staff - You cannot find a kinder, more attentive staff. Anything you need is just an ask away. Aaron Ruiz has been an exceptional concierge for our family over the years, but they all are amazing. From teepee tents for the kids with stuffed animals they can keep to bring home, to birthday celebrations in your suite and at restaurants, the staff there will make sure your stay special and personalized. Rooms - clean and big! We have only stayed in Ambassador and Gran Class, but the rooms are exceptional with wonderful ocean views. We haven't stayed in Zen, but my in laws have and said the rooms are pretty, a bit smaller, and have a fun tree/canopy feel tucked away a short walk or ride to Ambassador/Gran Class and the beach Food - AMAZING! This is part of the reason we come back every year. This isn't a cheap cruise ship. The wine and liquor are truly top shelf. The wine on the included list is the top end paid for list at an equivalent adults-only Secrets resort. The fact that their Michelin starred restaurant is included in the cost is beyond compare. They have 2 menus so if you want to go 2 nights in a row or 2x during your stay your second reservation is a different experience. The room service is really nice, but the restaurants are a true experience. They are great with allergies too. Spa - incredible experience. I did a girls trip with one of my best friends and spent a half day at the spa. Their water experience plus a service is a nice combo Pools - pools are super clean, but during high season can get crowded. The only bad experience we ever had in our years attending was when a corporate event hosted a loud part at the Ambassador pool. In those cases the management should consider doing that the Zen pool or allowing the Ambassador families to go to Gran Class. The one time we did have a bad experience they were blasting music with curse words and took over the entire pool. This was only one time; the other times it has been lovely, peaceful and a great experience for families with kids of all ages Grounds - GORGEOUS! The staff meticulously care for the greenery at the resort and well manicured. It is truly one of the prettiest resorts I have stayed at in Mexico over my 15 years of vacationing in the country. Kids Club - AMAZING! They just updated the Teens club and it is now 2 levels. Arcade games, movie theatre etc. The staff is also wonderful and always entertaining and attending to the children. Babysitting - for a fee, they take babysitting and the kids/teen club safety seriously with first aid kits and inquiring into the health needs of each kid. Medical staff - unfortunately our son with a seizure disorder required medical attention on our last stay. The Dr worked with some family friends who are physicians in Mexico to ensure our son got a refill on medication for our urgent flight home. They got the medication delivered to the hotel and had all the necessary supplies we needed, such as an oxygen tank etc to support our son during this emergency. In fact I would like to highlight the pool staff that ran to help when our son had a seizure pool-side on our last stay. I believe the pool attendant's name was Jorge or Jose (apologies it has been 2 months since this trip) who ensured I had everything I needed to assist my son and the medic arrived promptly and the on premise doctor alerted to meet us in our room. The entire pool staff could not have been kinder, more helpful or caring in our time of need. As well as the management staff and our incredible concierge Aaron, who stayed by our side until the doctors delivered medication past his working hours, were so compassionate. We are so excited to return this Spring, this time with a group of our friends and their children to share in this incredible resort experience with them.