Grand Velas Riviera Maya

Our family just returned from a weeklong stay at Grand Velas Riviera Maya, and it was truly beyond amazing. From the moment we arrived, everything exceeded our expectations. We stayed in the Zen garden, which we absolutely loved—the vibe was peaceful, relaxing, and perfect for unwinding while still feeling connected to the rest of the resort. The entire staff, everywhere we went, was incredibly attentive, kind, and genuinely welcoming. You could really feel how much they care about creating an exceptional experience. A huge highlight of our trip was our personal concierge, Jessica. We honestly couldn’t have asked for anyone better. She went above and beyond every single day—keeping us informed about activities happening around the resort, helping us make dinner reservations, and always being available when we needed anything. Thanks to her, we enjoyed some fantastic experiences, especially the margarita-making class and the bike tour, both of which were so much fun. The dining was phenomenal across the board. Every restaurant impressed us so much that we even repeated Frida, which was outstanding. Special shoutout to Ariel for giving us the best service we’ve ever had at a restaurant—truly unforgettable. This trip was absolutely incredible, and so much of that is thanks to Jessica and the amazing Grand Velas staff. We’re already talking about when we can come back.

Luz on the beach took unbelievable care of us during the day. Guillermo and Aaron were at our service if we needed help with anything. This team will pamper you all week and give you the experience you expect from a high end resort. Can’t wait to go back!

Having visited the Grand Velas in Cabo we were keen to try another location, the Grand Velas Riviera Maya did not disappoint. We were located in the Zen area which definitely lives up to its name as a calm area, although we spent most of our days at the ambassador pool area returning to the Zen pool mid afternoon to wind down which worked well for us as a family of 6 including a 9 month old baby. The rooms are outstanding, extremely spacious and very well appointed, a minor point is that the mini bar was not restocked with wine until I requested it. Our personal concierge Jessica is delightful and very efficient. She contacted us daily (often many times a day) to make sure all was ok. She confirmed our restaurant bookings, and liaised with the nanny who was babysitting on two occasions. She also arranged for a baby bath and high chair to be delivered to my daughter’s room. On one day my daughter’s baby was unwell and we felt he needed to see a doctor, Jessica was extremely responsive and arranged for the doctor to visit the room very quickly. She also followed up to make sure the doctor had been and to enquire about the baby. She is an amazing concierge and an asset to the hotel. We ate at all of the restaurants our favourite being Cocine de Autor, but all served delicious food. If I have any criticism about the hotel it would be options for families to enjoy a drink before/after dinner particularly outside. There is really only the Koi Bar in the Zen area where the “outside” area is not really outside, or the Karaoke Bar which again doesn’t have an outside area. Somewhere for evening drinks for families would I think be good to have .

WOW. WOW. WOW. Hands down. The most BEAUTIFUL PLACE I’ve ever been to! Holy cow do they know how to TAKE CARE OF THEIR CUSTOMERS!!! Anything you need they are for you in the most efficient way to serve. EVERYONE EMPLOYED THERE GOES ABOVE AND BEYOND TO MAKE IT A TRUE PLEASURE TO BE THERE. ITS NOT A VACATION. ITS AN EXPERIENCE. I WILL TELL THIS STORY FOR THE REST OF MY LIFE. Special shoutout to Alfonso Alamilla & Alejandro Cervantes. They truly made this trip so special for my wife and I that words cannot explain! We will be coming back no matter what. They rake the sand every morning for a perfect beach experience EVERY MORNING! Muchas Gracias

The staff, the food and the facilities were amazing!