Grand Velas Riviera Maya

It was AWESOME!! Food was amazing, the service was fantastic! I can not say anything that I would make different! It was so much fun.

Our stay at Grand Velas Riviera Maya exceeded every expectation. The property and facilities are absolutely gorgeous, the food was consistently delicious, and the service throughout the resort was exceptional. Whether we were at a restaurant, relaxing by the pool, or coordinating with our concierge team through our WhatsApp group, we always felt completely looked after. Our concierge team, Alfonso, Carolina, and Francisco, deserves special recognition. They made our trip truly memorable and consistently went above and beyond for our family. One evening, our daughter accidentally left her stuffed animal at a restaurant. Alfonso worked tirelessly to track it down and return it to us as quickly as possible. Any parent knows how important that can be, and his effort meant so much to us. On another night, our children’s naps ran long and we missed our original dinner reservation. We approached Carolina to see whether there might be another option. She immediately began calling restaurants throughout the resort and seemed to pull every possible string to find a place that could accommodate our family. Her persistence and genuine desire to help were incredible. Francisco was equally wonderful. When our daughter wanted nothing more than to build her first sandcastle, he went out of his way to track down beach toys for her. It was such a thoughtful gesture and created a memory we will always cherish. At one point during the trip, our daughter got sand in her eye, which became irritated and swollen. The entire concierge team was genuinely concerned and continued checking in throughout the day, not only to make sure she was feeling better, but also to see that she was still in good spirits. Later, when we returned from the pool, they had prepared a bubble bath for her with balloons. It completely made her day and was one of the most special moments of our trip. They seemed to instinctively know how to put a smile on our children’s faces and created such a special experience beyond anything we expected. What impressed us most was how Grand Velas combined the service and attention of an exceptional luxury resort with an incredibly welcoming environment for families. We never felt that bringing young children meant compromising our experience and every member of the resort treated our family with patience, warmth, enthusiasm, and a genuine smile. There is honestly nothing negative we could say about our stay. The experience was better than anything we could have imagined, and Alfonso, Carolina, and Francisco played an enormous role in making it so special. We are incredibly grateful and hope to return soon!

Grand Velas is the perfect family vacation. The resort thinks of everything you could possibly need and want to make your stay relaxing and enjoyable for both kids and adults. The restaurants are wonderful and the grounds are beyond beautiful. The rooms are large and accommodating. This was our second Grand Velas stay and it is hard to stay at other resorts after staying here. Our personal concierge, Leonardo, was outstanding. He anticipated our family’s needs and was very thoughtful and communicative. He helped us resolve minor issues seamlessly and was an absolute pleasure. We highly recommend Grand Velas for luxury vacationing and if you happen to have Leo as your concierge, that is icing on the cake!

Grand Velas is by far the best resort in Mexico. We go to multiple locations and every time is better than the previous. Our concierge at Rivera Maya this time around was impeccable. Jorge and Antonio always went the extra mile to make our vacation amazing! Thank you very much Grand Velas. We will be back!

Grand Velas was an amazing experience. It was close enough to Cancun and 15minutes away from downtown playa. As soon as you walked in, it was just stepping into luxury and serenity. We were lucky enough to get a room on the first floor in Grand Class. The room was spacious, comfortable, had a GORGEOUS ocean view. Oh and the aroma - soooo mad we left while the store they sell the aromas at were away on break. It’s smells soooo good everywhere you go in the hotel. The pools were gorgeous and beaches were well maintained. They have two sets of barriers recently out in to assist in mitigating the seaweed issue and losing sand. The staff kept the ground spotless, they scrubbed the trash cans!! The Food Ugh, the food was so good!! We did reservations at Frida, Lucca, Piaf, and Concina de Autor. We loved the food at Frida and our server, I wish I could remember his name, but man he was wonderful. He helped us choose our dishes. I got the short rib and it was one of my favorite meals during our stay. Piaf and Lucca was sooo good too. Get the mushroom pasta dish from Lucca! We weren’t so ecstatic about Cocina de Ator but we did have the best snapper there. The tuna tartar at Bistro was an every day kind of thisng for me. My husband also loved the room service burger. The Service SECOND TO NONE. Every single one of the staff members were polite, accommodating, respectful, and catering. From the check in staff, house keepers, grounds keepers, poolside, and restaurants we could not have asked for better. A huge shout out to our favorites: - Jeronimo/ Nicolas: we recommend this dynamic duo for sure!!! They helped make our stay unforgettable. From sending reminders for our reservations, getting us into slots last minute, phenomenal recommendations, and always communicating! They always kept us in the loop and would go above and beyond. Helping us lock down transportation, jet ski reservations, etc. they really made a point to make our anniversary trip so special and personalized. We are requesting both of them any time we go back!! - Reyes: mannnn, this guy was awesome. Like I’ve said earlier, the staff is amazing but Reyes stood out. He was fun, he kept a drink in our hand, rounded sooo many times to ensure we were comfortable. Kids: Although we didn’t bring kids this time, I’m definitely looking forward to bringing them next time. A kids club, teens club, and nanny service is available! There are menus catered to infants too. I definitely will come back!