Grand Velas Riviera Maya

Everything was excellent!! We had 2 concierge personnel assigned to us Nora and Paolo and they were both very accomodating and took care of all our needs. Britni did a fabulous job of assisting me throughout the spa’s water ceremony which left my skin feeling very supple. Patricia and Lim gave excellent massage services. Best resort vacation ever!!! The Azul buffet restaurant overlooking the atlantic ocean and sandy beach was a breathtaking experience considering the view. The food was phenomenal. Every staff member was courteous, polite and made you feel welcomed. The eco tour was very informative and we got to see some cenotes. The bike tour was good as well, Allen and Arturo were excellent guides. Astrid was awesome at hosting the wine and paint, honey tasting and Milagros Mexican art events. If I could give 10 stars I would.

Grand Velas Riviera Maya was one of the most beautiful and restorative resort experiences I have ever had. From the moment we arrived, everything felt thoughtful, luxurious, and deeply calming. The property itself is stunning, with the Caribbean Sea, lush greenery, peaceful pools, and beautifully designed spaces all creating the perfect setting to truly switch off. I visited for the Wellnessing Getaway, and the entire experience was so well organized. The retreat balanced movement, relaxation, and ritual in such a special way, from beach workouts and wellness classes to sound healing, smoke cleansing, spa time, and the farewell dinner on the beach. Special shoutout to the incredible staff that made our stay so enjoyable- Alfonso Alamilla was our butler, and he went above and beyond, even texting us to make sure we got home AFTER we left the resort. The bistro restaurant was out of this world with great food and a great view, with the service making it even more amazing- look out for server Noe and Levi, and Chef Ignasio. Then Courtlyn, one of our spin instructors, was amazing. The SE Spa was a major highlight. The spa pool and hydrotherapy areas are absolutely breathtaking, and my massage was incredible. It felt like the perfect place to slow down and reset. The service throughout the resort was also exceptional. Everyone was kind, attentive, and professional, and the staff made the whole stay feel seamless.

The Grand Velas was excellent. The food is phenomenal and the views and resort facilities were immaculate and well taken care of. We highly recommend Jose and Diana as personal concierges too, they were both extremely friendly and helpful throughout our stay with recommendations and any questions we had. They went out of their way to make sure we had an unforgettable trip, and we hope to see them again when we come back!! We highly recommend the Grand Velas, a beautiful and luxury resort.

Everything was exceptional from rooms to service to food definite a 10/10 experience. Would definitely come back in a heartbeat. And out butlers Jose and Diana went above and beyond to make us comfortable.

The hotel staff were so caring and attentive! Concierge’s Jorge and Miguel were wonderful and Frida was our fav restaurant - the special cake was divine. Lovely and clean pools. The beach wasn’t available due to seaweed challenges but that’s most of the coast. Overall, a great family experience.