Grand Velas Riviera Maya
Playa del Carmen, Mexico
Jump to: Room choices | Hotel description | Map | Amenities | Reviews
About the Hotel
Crystal clear ocean waters, lush jungles and intriguing cenotes make Mexico's Riviera Maya a tropical paradise. It is here that all-inclusive luxury is redefined at the new Grand Velas Riviera Maya. Fronting the white sand beaches of the Caribbean coast, the resort is fringed by a lush Yucatan jungle, promising a rich selection of activities on land and at sea, as well as the serenity of a secluded beach. The brilliant Caribbean offers opportunities for kayaking, sailing, sport fishing or a refreshing swim, perhaps with sea lions and dolphins. Choose to explore the jungles by horseback or on an exciting zip line tour through the canopy, stopping to relax in a natural hot spring. The Riviera Maya is a playground in the sun, and now with Grand Velas, it is home to spectacular tropical luxury.
Location
Grand Velas Riviera Maya
Carretera Cancun-Tulum KM 62
Municipo de Solidaridad
Playa del Carmen, Mexico
CP 77710
Nearest Airport: CUN
Features and Amenities
- General Information
- Ecologically Sustainable Practices
- Dining
- 24-Hour Room Service
- Snack Bar
- On-Site Amenities
- Salon
- Concierge
- Spa on Property
- Laundry Service
- Fitness Center
- WiFi
- Game Room
- Live Entertainment
- Boutiques
- Butler Service
- Outdoor Whirlpool
- In-Room Amenities
- Turndown Service
- Air Conditioning
- Bathrobes
- DVD Players
- Hair Dryers
- In-Room Safes
- Mini Bar
- Satellite Television
- Flat-Screen Televisions
- Jetted Tubs
- Luxury Linens
- Pillow Menu
- Luxury Bath Amenities
- Private Pools
- Walk-In Closets
- Activities
- Bicycling
- Cooking Classes
- Fishing
- Kayaking
- Sailing
- Tennis
- Pilates
- Scuba Diving
- Snorkeling
- Ecological Excursions
- Tai Chi
- Yoga
- Beach Volleyball
- Fitness Classes
- Art Classes
- Business
- Business Center/Services
- Meeting Rooms
- Conference Facilities
- Family
- Babysitting
- Kids Pool
- Kids Club
- Children's Menus
- Nearby
- Historic Sites
- Interests
- Beach
- Golf
- Signature Perks
- Summer Getaways
Reviews for Grand Velas Riviera Maya
Trip to Mexico
The resort was great with impeccable service. Raul Gomez assisted me with mobility from one place to another. He assured a wheelchair was available to me at all times. He went above and beyond to make sure I was taken care of. Raul is a valuable asset to your staff. He's an all-around good person and made my stay a wonderful experience. Martin Jackson Dudley, North Carolina
debbie S
Best Experience
We had the absolute best service! Above and beyond!
Haley F
The best resort I've ever stayed in
What a beautiful resort! The food was great! Sen Lin was our favorite. The Ambassador suite was very large, clean, and had everything we could think of. The products were top notch. The shower was huge! The housekeeping staff was friendly and meticulous. Loved the turn down service and clean towels twice a day. We looked forward to the treats on our bed every evening. Although the sargassum is an issue there, they clean the beach every morning. The sand was soft and white, but we didn't swim since there was a red flag. All of the staff there, from the poolside service, the beach service, the front desk, the lobby staff (Julio!) the shops, were incredibly kind and happy to see us. The drinks are phenomenal and the poolside food is very good! The shuttle service to Zen and back runs non-stop. The vans are clean and the drivers are friendly. I want to give a special shout out to our concierges Braulio and Alfonso! Whatever we needed, they made it happen. I especially loved the WhatsApp communication to give us a little bit of morning sunshine and keep us updated about the day's events. I will definitely return. Thank you for a wonderful experience.
Denise S - Blairstown, New Jersey, United States
Amazing place, would definitely recommend
The location is beautiful, the rooms were clean and well taken care of, and the concierge service was excellent! The food was amazing at every restaurant we visited!
Amanda S - Blairstown, New Jersey
A slice of paradise
The minute we arrived, we were treated like royalty. Our personal concierge’s, Alfonso and Braulio went above and beyond each day to make this experience stellar. Our room was beyond beautiful. We stayed in the Ambassador and had an amazing ocean view. Each little touch in our room, from all of the toiletries, to the room service, nightly turndown all had its own uniqueness to create a magical stay. The restaurants and poolside service were fantastic. No matter where you were on this property, they made sure to make you comfortable without truly lifting a finger. I highly recommend staying at the Grand Velas.
Jennifer V
Read more reviews or write a review
© 2026 TripAdvisor LLC. All rights reserved
