Grand Velas Riviera Maya

The room was great, service was exceptional and food was delicious! The kids programs were engaging, and our kids did not want to leave kids club/teen club. We had to force them to hang out with us. Braulio Lopez was the absolute best concierge! He was attentive, thoughtful, and helpful. Our entire family said this was the best vacation ever.

Grand Velas is truly a 5 diamond resort! The service was bar none 10/10! What we loved the most was our personal concierge Raoul who attended with efficiency and kindness to our every need. The service in general from the waiters like Humberto and Ruben at the pool and Yasmin and Javier at the beach were truly incredible! The rooms were clean and well taken care of. We loved Amat and Frida and Azul in the morning! We did not love Lucca or Chaka for dinner not because it was not good but it was not our preference. We did not use the spa because we found the price list quite outrageous! We are sure it is a nice spa but just not affordable in any way! We also did not live the zen area even though the rooms were nice. It was dark and gloomy and we preferred the ambassador and grand class sections. We spent our days there every day. Unfortunately when we booked there were not other rooms except the Zen section and we asked to be loved when we arrived but there was no avîabîity.

We had an amazing week at Grand Velas. We felt cared for from the moment we arrived and were greeted with a welcome drink. We had a minor issue with our room but that was quickly resolved while we ate some lunch. The resort is beautiful from the landscaping to the interior spaces. We stayed in the Zen section and loved feeling like we were in the middle of the jungle. Our room was beautiful and well tended throughout our stay. The resort was well staffed for the busy end of year holiday period. The staff was amazing. Everyone was friendly and helpful, but a couple of people stand out. Our concierge Jessica was just amazing and really helped make our stay extra special. She went above and beyond for us. She always was willing to track down answers or offer suggestions. Mario at the Zen pool was so wonderful. He quickly learned what we liked and would head over with our preferred drinks when we arrived. He was so kind and friendly. My kids adored him as well. The food was delicious at the buffets, pool, beach, suite service, and the sit down restaurants. We loved our dinners at the Cocina de Autor, Chaka and Frida in particular. The transportation around the resort was quick and easy. The beach area was beautiful and had great service. The spa was gorgeous. The resort was very family friendly as well. I can’t say enough good things about this place! I would return to Grand Velas in a heartbeat.

From the food, the pools, the beach and the over all service this is more than a dream. Our concierge went above and beyond for our daughter’s birthday. The Honey experience at the spa was one of the best experiences I have ever had! And the water ceremony!! All the food was great, from the buffets and even the mid night snacks.

Terrific family resort. This was our 3rd (i think) year. The resort is immaculately clean, the food is very good and the service is fantastic. The beach is beautifully maintained and is probably the nicest in either direction. We already booked to go back next year. Pro-tip. Pack some floats for the kids and they'll inflate them for you. Saves buying them in the store. Our concierge was very attentive and a special thank you for getting a Dr for my wife on Christmas day. Appreciate all the help from Daniel, Antonio, Gilberto and Alejandro on our Concierge team. Honestly, no complaints and i'm generally a gigantic pain in the ass.