Grand Velas Riviera Maya

We absolutely love Grand Velas Riviera Maya. The resort was beautiful and immaculately clean, rooms were huge, food was yummy, and service was fabulous! We had Miguel and Sofia as our concierges who always made sure we had everything we needed and went above and beyond. Neimihas, Ruben and Oscar at the pool who were all fabulous bringing food and drinks all day long to our family and were all so kind. We have been to several all-inclusive resorts and this one blows all the rest out of the water in every way. It was very family friendly, however never seemed chaotic even with a lot of families. There was also the grand area which was catered more for adults only. Overall, while the resort is definitely on the more expensive end of the spectrum of all-inclusive, it is definitely worth it for the value. I also strongly suggest bringing lots of small bills to tip the workers as they work extremely hard and the area is quite expensive (think $10 per gallon of gas expensive). They are always so appreciative.

We had a wonderful time at Grand Velas! All of the amenities were beautiful and well kept, the food was delicious, and the service was exceptional. We especially loved our dinners at Sen Lin and Chaká, our excursion to the Akumal monkey sanctuary, and the lovely spa. Our concierge team of Daniel and Carolina were so attentive and helpful throughout our stay. We would definitely come back again!

PERFECTION!!! 5 DAMOND all the way!!! we travel a lot. it is hard to impress us sometimes, but food, to tge facility to our Amazing staff was 5 star, 5 Diamond all the way!!! our personal concierges, Miguel Coyole and Sofia Cruz were exceptional!!!! If we needed anything, they were right there to assist. They packed a basket of snacks and waters when we had an off sight excursion with out us even mentioning it because they knew it was a long drive and didn’t want us wanting for anything. On their day off checked on us and even helped me to obtain a mortar and pestle off site because the price was more affordable in a local village. This is service! Thank you for making this such a well needful vacation!!!! I foresee us coming here many times in the near future!!!! Did I mention how good the service of rest of the property is? I worked in the hotel industry and it’s hard to impress me! I was blown away at the service, food quality, amenities, maintenance of the property, staff friendliness and the overall drive to make sure our stay was incredible!!! Every single employee spoke to us and went out of their way to make sure we were treated like royalty!!! Thank you!!!!!! You all are the best! Can’t wait to make this a yearly trip!!!!!!! Thank you Grand Vellas!!!

Just back from a very relaxing vacation at Grand Velas. We stayed in the Grand Class section on the 4th floor. This section of the resort fit exactly what we needed for our vacation - comfortable room, great food, quiet pool and fantastic drinks. Besides the beautiful resort, the room and the great food, the service is what sets this resort apart from others. There are many people we want to recognize for their exceptional service during our stay. Thank you to our personal concierges, Carolina Collado and Daniel Nava, who were always available and helped with all of our questions especially getting us into some of the adult activities. Also, a special Thank you for the fresh aloe vera in our room after too much sun. Thank you to Alex, head bartender at the Grand Class pool bar for the Tequila and Mezcal tasting, the Liquid Passport activity and for creating original drinks for us. Thank you to Issac, Noe, Ignacio (Chef) and Jasmin at the Bistro for their service and hospitality. Thank you to Eduardo and Daniel at the Grand Class pool for keeping us in the shade and finding my hat that I lost. Thank you to Jonathan and Orlando at the Sky Bar for the Tequila and Chocolate Tasting and the Whiskey Experience. Thank you to our waiter, Abraham at Cocina de Autor for providing a tequila pairing with our excellent dinner. And finally, a special Thank you to Mario Soto (Head Chef), Aaron Gabriel (Guest Services) and Cesar Camacho (Food and Beverage). Grand Velas is a great place to vacation but what really makes it special are the people that work there.

If you’re fortunate enough to have Sofia Cruz and Miguel Coyole as your concierge team at Grand Velas Riviera Maya, you’re in for an unforgettable experience. From the moment we arrived, they made our family feel genuinely welcomed and cared for. Their attention to detail is exceptional, they anticipate needs before you even ask, and every interaction feels sincere and personal. They created a beautiful surprise for my son’s birthday that made his day incredibly special. They also went above and beyond for my wife and me on our anniversary, arranging a romantic bubble bath, chocolate-covered strawberries, and rose petals in our room. It was such a thoughtful gesture that we’ll never forget. One moment truly captured the kind of people they are. While stopping by the pool to check on us, they overheard one of my adult children mention they were craving chocolate. Without us asking, they went to the boutique, sent videos of different chocolates so they could choose, and then personally brought the selection to us. It was such a small act, but it perfectly reflected how much they genuinely care about making every guest’s stay extraordinary. The most amazing part is that we still have several days left in our vacation, and they’ve already exceeded every expectation. Sofia and Miguel don’t just provide great service, they create memories that our family will cherish for years to come. Thank you both for your kindness, thoughtfulness, and dedication. You are a huge part of what makes Grand Velas such an exceptional resort, and we hope to see you again on our next visit.