Grand Velas Riviera Maya

My family and I have just returned from an incredible trip at Grand Velas. There is one thing I can guarantee you your every wish will be taken care of and more . Grand Velas doesn’t just promise a holiday of luxury they deliver on every front . Staff know your name , anticipate what you want and go over and beyond. We were travelling with our sons who are young adults and there was something for everyone. I want to shout out a number of people who made our stay unforgettable because a resort is only as good as the people who run it . Firstly a huge shout out to Amy a member of the management team who showed great leadership and assistance . When you eat at the. Bistro restaurant you will be greeted by Danielle who with her team Fernando Maya remondo , Andre , franscisco and noe will ensure that your every need is taken care of . Sen Lin their Asian restaurant will blow your socks off as you taste food that will leave your taste buds wanting more . A huge shout out to chef Jonatan who learned of our food allergies and changed the menu to accommodate us . Folks that is not service you get any where else . Our waiter Marcos made our night and we went back 3 times just for the food and his service . Luca their Italian restaurant is outstanding and when you are served by angel damian and Rodrigo your meal and experience will be amazing. Thank you to everyone at Grand Velas and my apologies if I missed anyone name . I cannot begin to recommend this resort no matter whether you are travelling with young kids older kids or couples . Grand Velas stands for outstanding service , amenities , food and an experience that will create life long memories. Book today and experience the magic . Grand Velas you over delivered and we can’t wait to come back

We highly recommend this Grand Velas RM and are already looking forward to visiting their other property in Los Cabos! The food and service were outstanding across the board — at all the bars, restaurants, and even room service. For parents traveling with teenagers, the Teens Club is a true saving grace! They offer lots of activities, have incredibly attentive staff, and even provide great food for the kids. It gave us a chance to relax and enjoy some time knowing the teens were having fun and well taken care of. The grounds are absolutely impeccable, and the gardens are beautiful. I’m definitely a beach person, so I was disappointed that we weren’t able to enjoy the beach during our stay. Unfortunately, the sargassum made it nearly impossible. The staff works incredibly hard to clean it up, but the amounts are so massive that it’s simply impossible to keep up. A huge kudos to all the staff and management. Their warmth, attention to detail, and exceptional service truly made us feel like royalty throughout our stay. We can’t wait to return and experience their Cabo property next!

The resort itself is beautiful, the food was exceptional, and the spa was truly one of the highlights of our trip. Every detail was thoughtfully taken care of, and the level of service was beyond what we expected. A special thank-you goes to our two amazing concierges, Zuly and Paulo . They were absolutely outstanding. From the moment we arrived, they were incredibly attentive, courteous, warm, and genuinely caring. No matter what we asked for, they went above and beyond to make it happen. They were always available, incredibly responsive, and somehow seemed to anticipate what we needed before we even had to ask. What impressed us most was that their service never felt forced or simply part of their job—it felt personal. They truly wanted to make sure our family had the best possible experience, and they succeeded. The food throughout the resort was phenomenal, the spa was absolutely beautiful and relaxing, and every member of the staff we encountered was friendly, professional, and welcoming. You can tell that Grand Velas takes tremendous pride in creating an exceptional experience for their guests.

Grand Velas did not disappoint! This luxury resort was everything and more. From the time I was welcomed on the property to the time I departed with good byes, I felt like royalty. The beautiful and clean ambience, the pool meditation ceremony, the water journey at SeSpa, the adult pool, the views from every place at the resort, and my favorite restaurant Lucca, Velas Resort Cancun was AMAZING! Special thanks to Glenda, Carolina and Daniel for your excellent service, whatever I needed you all were right there. You all are very special people who made my stay most memorable. My business trip felt like a vacation! With gratitude, Thank You!

Great resort with lots of different areas to enjoy. Our experience was amazing since the moment we arrived, Alfonso & Braulio made the difference with their attentive service in anything we may need. Food was excellent in every restaurante, thanks to all the servers that gave the best service ever, Luz, Noe, Issac, Carlos, Daniela, David, Edgar & all!! The adults pool area was a must and we had the best time there everyday, thanks Eduardo, Javier, Jorge & Reyes. We’ll be back soon!!