Grand Velas Riviera Maya

The whole Grand Velas Riviera Maya experience is amazing, from the views to the service. The rooms are equipped with some small sundries if you end up forgetting something but they also have a boutique where you can buy anything else. Small note: if you find yourself in a cabana on the beach and Daniel is your attendant - you have it made. He was VERY attentive and even helped us out with our Spanish.

Alfonso and Braulio are amazing concierge. I would highly recommend coming to the Grand Velas the people are amazing and these to guys make sure you are good and enjoying your time.

Alfonso and Braulio have made our trip the most enjoyable experience ever. They were so attentive to our needs. They made each day amazing. The resort is simply beautiful. Every person that works here gives you utmost respect and will help you in anyway needed. Thank you for such a wonderful week. The small touches that were unexpected were so special. We will be back again. Again, thank you to the entire staff, but especially Alfonso and Braulio for making our trip amazing

Our family just wrapped up another amazing stay at Grand Velas Riviera Maya, and once again the experience reminded us why this has become our favorite resort in Mexico. The standout part of our vacation was the incredible service provided by Braulio and Alfonso. They worked together seamlessly to make our stay stress-free and memorable. Their kindness toward our children was especially appreciated, and they went out of their way to create special surprises that made our daughter's birthday unforgettable. Braulio was also our concierge during a previous visit, and the exceptional level of care he provided then is one of the main reasons we chose to return. He has a unique ability to make guests feel genuinely welcome, always checking in, anticipating needs, and ensuring everything is taken care of before you even have to ask. The dining experience was another highlight. Both Frida and Lucca delivered outstanding meals and top-notch service. We would especially like to thank Alejandro and his team, who helped make our daughter's birthday celebration feel extra special. The attention to detail and personal touches did not go unnoticed. We also received fantastic service on the beach from Irwin. He was attentive, friendly, and always made sure our family had everything we needed. Whether it was food, drinks, or simply checking that we were comfortable, he consistently went above and beyond. Our suite was spacious, comfortable, and perfect for a family vacation. The resort itself is beautiful, but what truly sets it apart is the people. The warmth, professionalism, and genuine hospitality of the staff create an experience that keeps us coming back. After two wonderful visits, we can confidently say that Grand Velas Riviera Maya has become our family's preferred vacation destination. We are already planning our next trip and cannot wait to return. If you're looking for a luxury resort where service is truly exceptional, this is the place.

My family stayed here for the last few days of a longer trip in Mexico, and it was the perfect way to end our vacation! The resort is beautiful, spacious, and has every amenity. Even more amazing was the friendliness and helpfulness of the staff. Our concierge team of Jorge and Cesar really helped make this a seamless stay and unforgettable trip. They sent a schedule of activities daily and were incredibly responsive to any questions or additional requests. The activities center had so many fun outdoor events for my son (Hamsterball and beach soccer were big hits!) and pool games were always available (volleyball, floating basketball, footballs). The SE spa is not to be missed, especially the water ceremony. We did arrive in the heart of sargassum season so the beach was basically unusable, which was disappointing because we wanted to go kayaking, but that was not the fault of the Resort. My son is already planning our next trip (and has challenged Cesar to a Fifa match!)