Grand Velas Riviera Maya

We are headed out today, and our trip was amazing! The staff specifically was exceptional, Jessica helped us throughout our stay and made our experience run smoothly start to finish. Daniel, Eduardo, Alex, and Michael were all amazing as well!!! Incredible service all around. Would stay here all year if we could!!

This was our second time back to the Riviera Maya location and it was fantastic as always. The service here is impeccable from Luis, our pool waiter, to Jose Juan and Airy, our concierges. They made us feel warm and welcome and helped us every step of the way. Not a day went by where we didn’t have a unique request like a certain food by the pool, an accommodation at dinner or a special experience and everyone did it with a smile. This is the special touch that you can only find at Grand Velas. We will be back.

Brent Goodhart here, please accept the following comments based on my experience: JJ, Airy, Melo, and the front desk/concierge were absolutely incredible. Pool staff snd bartenders: Ruben, Alberto, Alex, the guy who runs the pool staff (cant recall his name) and literally everyone else were the most hospitable and greatest people I met. They took care of my family without question. Unbelievably great! The waitress and wait staff at Azul were incredible. I wholeheartedly recommend Grand Villas 100%. Shout out to hotel greeting staff and everyone who organized rides. I appreciate you also. If you want luxury, go here!.

We had an absolutely incredible stay at Grand Velas Riviera Maya—truly a 5-star experience from start to finish. The resort itself is stunning, the food is world-class, and every detail is handled with care and precision. What really made our trip unforgettable, though, was our host, Jeronimo. He was extraordinary. Attentive without being intrusive, always one step ahead of anything we needed, and genuinely committed to making our stay perfect. It’s rare to come across someone who takes that much pride in delivering exceptional service, and Jeronimo exceeded every expectation. Because of him, our experience went from amazing to unforgettable. We will absolutely be back—and will be recommending Grand Velas Riviera Maya to everyone we know.

My husband and I went on a family vacation with our three daughters (15, 17, 20). We were blown away by the level of service we received at the resort. It began with a warm welcome from Jessica and continued on with the wonderful staff at the Grand Class pool. Edwardo, Daniel, Yazmin and Reyes were readily available to bring your favorite drinks and food. They remembered our favorite spots to sit everyday and met us with a smile. We had a delay with our flight and Jessica saved the day. She pushed back our checkout and we were able to spend the last hours at the pool and not sitting in the airport. We will be back for the staff, food and beautiful atmosphere.