Grand Velas Riviera Maya

Excellent overall experience. We had the “opportunity” to start our vacation for a night at Iberostar Selection Cancún prior to abandoning and moving to Grand Velas. The contrast was quite stark. The location was beautiful with an incredible beach. The layout was well thought out (pools, kids clubs, gyms, restaurants, etc) and transferring between the various sites (Zen, Ambassador, Grand Class) was very straightforward with their always available vans. The overall atmosphere was very relaxed, and the staff were attentive and friendly. Beach service and pool service was always very timely. The concierge (Zuly) assisting with dinner reservations and activities was a huge benefit, and it simplified everything as we didn’t have to think too much about what to do. This reservation process at Grand Velas contrasted distinctly with Iberostar, which was mostly first-come first-serve and required some planning and waiting to try to get anything other than the buffet. Moreover, the buffet breakfast at Grand Velas was far superior to Iberostar. The à la carte dining was excellent across the many restaurants we tried and at each one there was distinct attention paid to my son’s allergies, which I appreciated. The rooms were large and clean with a nice deck area. Despite being on a stretch of rooms with many children (including our own), we barely heard other families coming and going or in their own rooms. The sinks and shower drained well, something that couldn’t be said of Iberostar.

It was a really wonderful hotel with great service, especially with our concierge Alfonso Amilla who was always on point (helped with an AC issue with our room). Definitely would stay there again.

This was hands down the best resort I’ve ever been to! From the moment we arrived, everything exceeded our expectations. Traveling with a 2-year-old and a baby can be challenging, but this resort made it feel effortless. It is truly one of the most family-friendly places we’ve ever experienced. They had so many thoughtful amenities specifically for little ones, which made our stay comfortable, easy, and so enjoyable. The service was outstanding from start to finish. Every staff member was warm, attentive, and genuinely caring. A special shout out to concierge Alfonso, who went above and beyond to make sure everything was perfectly arranged for our family, and to our amazing babysitter Daniela, who was so gentle, patient, and wonderful with both our toddler and our baby. Having someone we trusted made such a difference. The food was absolutely delicious with great variety, and we appreciated how accommodating they were with young children. The pool was huge and beautiful, with plenty of space for everyone to relax while still feeling very family-friendly. The kids club was fantastic as well, with engaging activities and a welcoming atmosphere that worked great for our 2-year-old. We made such special memories here and will definitely be back. I highly recommend this resort to any family traveling with young children — it truly exceeded every expectation.

I recently enjoyed a stay at your property for a business trip thanks to your great staff. Jessica Meza went above and beyond as my personal concierge. She was very responsive and friendly and always so professional and with a smile on her face. She remembered guest names and always greeted them with a friendly face and their name if she saw them passing by. Very impressive! Antonio and his bellman team were absolutely amazing at greeting guests and ensuring their luggage was taken care of promptly and transfers between Ambients, efficient. The team at the ambassador coffee shop were wonderful too! Thank you for everything!!

Staff was excellent! Polite, professional and effective.