Grand Velas Riviera Maya

Our stay at Grand Velas completely exceeded our expectations in every way. We stayed in the Zen Grand area, and from the moment we arrived everything felt next level. The Zen area is quiet, peaceful, relaxed, stunning, and surrounded by lush jungle, which made it feel like a private retreat. Nothing was crowded ever! The property is immaculate all the time. You can hear nature all around and it truly feels like you are in paradise. Rooms: The room was very spacious, high gorgeous ceilings, and even a 3rd twin bed so both of our kids had their own bed. It is beautifully designed, and spotless, with a lovely patio and views of greenery and a waterway with wildlife all around. The beds were extremely comfortable and the room was filled with so many little details. I tried to purchase the pillows because they were incredible, but no luck. Even the front door was significant, solid wood and stunning. From distilled water for the iron, to a lovely selection of wines and snacks for the kids, it had everything we could have needed or hoped for. Service: The service was truly exceptional, beyond anywhere we've ever stayed. Every staff member we encountered was warm, attentive, and genuinely seemed to care about making our stay perfect. We had a concierge who connected with us on the Whatsapp and was available each day (Leo - who was friendly and always responsive and helpful). He sent us daily schedules of entertainment, activities for kids, etc... Our pool service at the Zen pool was our favourite part of the trip. Oscar truly made our day each day. He always found us chairs and set everything up, delivered water and was just kind and helpful in every way. He brought the kids floats whenever he saw them in the pool. Service at the restaurants was the same, always incredible, and never anything missed. Pools: The Zen pool is stunning, definitely felt like out of a magazine. The green tiles were beautiful, along with the many different tiered layers (which meant we were often had a pool to ourselves). This was our favourite place to spend the afternoons. The pool at the Ambassador is much more lively and busy. There is more to do there for the kids and we did go there each morning to be near the beach and the activities. The food was another highlight. For an all-inclusive resort, the quality is honestly unbelievable. Every restaurant we tried felt like a high-end dining experience rather than typical resort food. The wine selections were unexpected (we are used to lower quality wines at all inclusive resorts), the margaritas on the rocks were premium and the kids drinks were fancy and exciting for them! We loved the Sen Li Restaurant and Frida the most, however, we didn't have any food that was bad. Room service was also exceptional, fast and delicious. The shuttle service between Zen and the main areas was also seamless and very convenient, so it never felt like we were far from anything. Never a wait longer than 1 minute, if that. At the Ambassador section there was a teens club (which everyone is welcome in, even our 8 year old - they only have it teens only from 9-11 each night), even parents are allowed in the kids so that was a huge plus for us. We were able to go in an play pool and basketball with the kids, there was even a golf simulator, play stations, a little library of books and games, lots of delicious snacks and bar for the kids to get fancy and fun drinks. What really stood out was how effortless everything felt — the staff anticipated needs before we even had to ask, and every detail seemed thoughtfully taken care of. We’ve stayed at many nice resorts, but Grand Velas is on another level. This trip honestly raised the bar! We’re already talking about when we can come back.

We had an amazing experience and I can’t wait to come here again! The service is 10/10. We absolutely loved our concierge team; Jeronimo & Braulio & Alfonso.

Our family just returned from an incredible spring break at Grand Velas Riviera Maya, and one of the highlights of our trip was the exceptional care we received from our concierges—Jeronimo, Braulio, and Alfonso. From the moment we arrived, they went above and beyond to make our stay seamless and memorable. What truly stood out was the thoughtful attention they gave our two young daughters. Each day they surprised them with something special—little treats, thoughtful touches in our room, and fun moments that made the girls feel incredibly important and excited for what the next day might bring. Their kindness, warmth, and attention to detail made such a difference for our family. Traveling with young kids can sometimes be unpredictable, but they made everything effortless and ensured that our girls had the most magical vacation. We are so grateful for the care they showed our family and will always remember how special they made this trip. Thank you, Jeronimo, Braulio, and Alfonso, for making our spring break unforgettable!

My husband and I had a wonderful experience at Grand Velas Riviera Maya. The resort is beautiful and impeccably clean. The lush jungle area of Zen Grand was tranquil and totally relaxing. The service is exceptional – all staff from the hostesses, waitstaff, transportation, pool, cabana, boutique, etc., were kind, caring, and invested in delivering a positive experience. We are very grateful to Izamar, our concierge, for her attentiveness and help. She made our stay unforgettable. Special thanks to Michelle Virginia at Azul who made our experience memorable with her delightful personality, and for introducing us to delicious foods of the Yucatan (salbutes!). Quality of food at a resort is very important to us and Grand Velas excelled. The food at all the restaurants was outstanding: the regional specialties at Frida, Chaka, and Azul, the Asian fusion at Sen Lin, and pastas at Lucca. The artistry and execution of the food at Cocina de Autor was special. Striking up conversations with Ariel and Ruffino at Frida, Mayra, Keny, and Daniel at Chaka, and Eduardo and Mario at the Grand Class pool added to our fun. Grand Velas is truly a luxury experience, and we look forward to coming back. Thank you.

I cannot say enough about how wonderful the entire experience at Grand Velas is! We took a large group on a retreat there and every single team member on property took incredible care of us. Their events team is the best I’ve worked with - Fernanda, Diana, Adriana, Daniela and so many others. Every group event turned out better than we could have hoped for - every detail was thought through and executed with excellence. The Concierge team at Grand Class - Nora, Jeronimo and Daniel - went above and beyond to care for our group and we loved all our time at the Grand Class pool & beach with Daniel, Enrique and all the other servers and bartenders. This is our second time bringing a group here and we hope to get the opportunity to do it again!