Grand Velas Riviera Maya

We had the most wonderful stay at Grand Velas Riviera Maya! From the moment we arrived, we felt incredibly looked after by our absolutely amazing concierges JJ and Miguel - nothing was too much trouble and they helped us get settled immediately. Throughout our stay they were available on our family WhatsApp group and ready to help with any problem ranging from us running late for a dinner reservation to liaising with the Blue Dreams tour operator to sort out diving trips and an excursion to Tulum. Our kids also especially enjoyed the Bluey themed bubble bath which was a complete surprise! Thank you JJ and Miguel - you made it so special for us :) Importantly, the rooms are outstanding; interconnecting suites for us and our three children meant we had plenty of space and privacy. The beds are super comfortable, the bathrooms enormous and the whole set up worked perfectly. The main Ambassador pool was so much fun, plus the ease of having poolside drinks and snacks made everything feel so special. We ate at Lucca, Chaka, Frida and Sen Lin and had delicious meals in all four restaurants. One thing to mention is that all the staff at this hotel were so friendly, always going out of their way to stop and say hi and see if there was anything they could help with. Our kids enjoyed the kids club and were always happy to be dropped off although, as a parent, I think I would have preferred for there to be less of a reliance on the giant screen (no complaints from the kids though!) - the flexibility it offers is fantastic for families. All that’s left to say is a big thank you to the whole Grand Velas team for a truly magical week of Mexican Caribbean paradise - we had a really special family holiday!

The hotel is amazing. We especially enjoyed the friendliness of the entire staff. Big thanks to Guillermo and Aaron, who made our stay very comfortable. Also bug thanks to Fernelly, David, Antonio and Ernesto for the amazing service during breakfast, lunch and dinner. Also the service upon arrival and at the pool were superior (Alberto, Mario and Fatima). We can highly recommend the resort and will come again.

This was an A+ experience from start to finish—from the beautiful scenery and incredible pool to the food, concierge service, and overall vacation experience. Zuly and Sofia were absolutely top-notch, and Mario, along with the rest of the staff, was unbeatable. Everyone went above and beyond to make our stay special. Highly recommend and we will definitely be back! ⭐️⭐️⭐️⭐️⭐️

My husband and I had an absolutely lovely one-week stay at Grand Velas this month (August 2026). The resort itself is beautiful: large acreage with three separate areas (Zen, Ambassador and Grand), each including suites and pools. There are also two gyms (one at Ambassador and one at Zen), a large beautiful Spa and a variety of restaurants. The property is very pretty with flowers, nice lighting in the evenings and it is immaculate. Staff are cleaning at all times. The beach is narrow with shallow water, perfect for younger kids. There are some rocks before you get to deeper water so I recommend that adults bring water shoes. We were there during the seaweed season but the resort does an amazing job of keeping the beach clean. This resort stands out for two reasons: the staff/service and the food. I cannot say enough positive things about the staff. Every person we encountered was welcoming, kind and helpful during our week-long stay. A huge thank you to Javier and Mario for their attention at the beach, the entire team at Azul, but especially Adnan, and Antonio and Jorge who were our Concierges. They helped us plan off-site excursions as well as dinner reservations and made sure we had everything we needed during our stay. The teams we interacted with at the restaurants and bars and the Spa were all incredibly professional and welcoming. The food: we were impressed with 95% of the food options and we are the kind of people who seek out Michelin and Bib Gourmand restaurants wherever we go. I definitely recommend making a reservation at Cocina de Autor--great experience! We also liked our suite (we stayed in Ambassador) and found the bed incredibly comfortable (a big thank you to our housekeeper). We loved the daily coffees and pastries we had delivered to our room as well as the room service dinner we had in the room after a long day of snorkeling. We were there during a slow season so I can't speak to crowds, getting seats at the pool etc. None of those were issues for us. There is evening music and a karaoke bar but overall this is a quieter resort which was fine for us. There are lots of families but there's an adult pool that is very quiet if you'd prefer to avoid children. Overall, we had a wonderful stay at Grand Velas and hope to return soon!

We stayed at Grand Velas Riviera Maya as a family in the Ambassador section and had a wonderful experience. The staff were incredibly friendly, attentive, and professional throughout our stay. We weren’t expecting this trip to be such a gourmet experience, but the specialty restaurants were truly outstanding. Cocina de Autor, their Michelin-starred restaurant, was especially memorable. We have tried other luxury all-inclusive resorts in the area, and Grand Velas is definitely in a league of its own when it comes to food and service. A special thank you to our private concierges Jorge and Antonio, Iran and Angel from the pool team, Amy Alcala, Guest Service Manager, and Aaron Ortiz, Guest Experience Manager. They all went above and beyond to make our stay special. A fantastic family vacation and a resort we would definitely return to!