Grand Velas Riviera Maya

Fantastic experience from start to finish. The staff is second to none. Alfonso and Braulio were terrific. Everyone is always so kind and polite. You can tell they take pride in their work and in making each person’s experience truly exceptional. The property is always super clean. The food is amazing! Can’t say enough good things and definitely plan to come back!

We had an amazing stay at the Grand Velas resort in Riviera Maya. We have stayed at two other all inclusives and this is by far the best service we have ever had. Everyone we encountered was amazing and no detail was overlooked. Our personal concierges Sofia and Miquel were excellent. They even made a special bubble bath for my 8 year old complete with unicorn and rainbow balloons and she absolutely loved it. They were fantastic!

Our second trip in 18 months to Grand Velas was so fun! Traveling with our 5 year old, we want a safe experience with minimal chance for long meltdowns and maximum joy and relaxation! So the all-inclusive GV at Playa de Carmen is perfect: a weeklong parade of kind people eager to impress and help, mountains upon mountains of gourmet food and outrageous drinks, all day and night. I especially was happy to see the delightful Fatima and the resourceful, professional, yet perfectly comedic Emmanuelle at our favorite poolside seats. Day after day they met us with fruity rum milkshakes, delicious ground ribeye burgers, and witty banter. Honestly that pool is like a dream of what the best family moments ever should be like! I also want to shout out Gabriella, a lovely hostess in the Azul building who went out of her way to befriend me and chat about art when we realized we are both painters. I found that the connections I made with these kind staff members defined my experience as much as the endless cuisine and views of paradise. Enjoy these watercolor sketches I made of poolside at The Ambassador, breakfast at The Bistro, and at the final temple of our excursion to the ancient city of Ek-Balam.

We had the best time celebrating our honeymoon at Grand Velas Riviera Maya, Grand Class. The best part of our trip was the service, Alfonso, Francisco, and Carolina went above and beyond to make sure we had everything we needed to have a great time and enjoy every aspect of this beautiful resort. We have already made plans to revisit over winter and cannot wait to go back.

Our experience was amazing! We were there for a family trip and our concierge Alfonso, Carolina and Francisco did an amazing job, they went above and beyond each day to make sure our day went perfect!