Grand Velas Riviera Maya

What a phenomenal resort! From the moment we stepped off the transfer to the moment we stepped back on, we felt so welcomed, appreciated, and safe! Alfonso and Braulio were nothing short of amazing as our concierge. The spa experience was lovely and easily the best spa I’ve been to. The restaurants were full of delicious options and not a single thing disappointed. The pools, bars, staff, rooms, and everything in between was spectacular! Highly recommend!

We recently visited the Grand Velas Riviera Maya for a business trip that started with a couple days of fun before, and had an exceptional experience, largely thanks to our personal concierges, Alfonso and Braulio. They provided outstanding service, ensuring every detail was handled with care and professionalism. Their dedication to making our stay special truly stood out, and we highly recommend them to any future guests!

Our stay at this resort was absolutely amazing from beginning to end! The service was truly exceptional, especially our personal concierges, José Juan & Miguel, who went above and beyond to make sure every detail of our stay was perfect—including the gorgeous view! They took care of all the reservations and schedule out events. Most important they took the time to surprised our family every day with beautiful flower arrangements, treats, a tipi house, and balloon decorations. These thoughtful touches made our stay extra special! ⛺️💐🏰🎈✨ The Aqua Bar staff, Luz & Samuel Jesus (training), were also incredible—so friendly, attentive, and always welcoming. The beach was amazing and extremely relaxing my kids enjoyed every minute. The guys at the beach are very welcoming and attentive.😎 The food was outstanding, with amazing restaurants and so many delicious options. We received exceptional service and memorable experiences at Lucca (Angel), Azul (Rosi, Chef Francisco García & Señor Limpiador), Frida (Francisco), and Cocina de Autor, which was a completely different and unforgettable dining experience—and clearly deserving of its Michelin Star! ⭐️ Every meal was something to look forward to! The entire property was beautiful, spotless, and extremely well maintained, with incredible amenities for the whole family. A special shoutout to Gabriela (pool hostess), who stopped by every day to clean our sunglasses! 😎✨ Such a fun and thoughtful touch! Our kids especially loved the Kids Club, and our babysitter, Roberta, was wonderful—professional, caring, and someone we felt completely comfortable trusting with our children. ❤️ The only disappointment was that the Zen Pool area was closed during our stay. Our family really loves the peaceful, relaxing atmosphere of that area, so we were definitely sad to miss it. This was our second time visiting this resort, and once again, it exceeded our expectations. We felt truly spoiled, cared for, and welcomed throughout our entire stay. We can’t wait to come back for our next visit! ❤️🌴✨ Highly recommend this resort for an unforgettable family vacation!

We have stayed so many times at Grand velas resorts especially at riviera Maya. All our stays are always amazing so we keep coming back but this trip was especially spectacular. The concierge we had zuly and Sophia made the trip very memorable. They were good about helping us with reservations. Staying on track with daily reminders. On our trip we participated in one of the resort activities: honey tasting which was a nice experience and would highly recommend to do as a family or as a couple. I wish they had more such fun activities through out the day. The only downside to this trip was that the housekeeping, Which was not upto par as it has been on previous stays. It was definitely not by any means bad it just could have been better in the attention to detail in cleaning up the room. It was low season right now in August so it felt like we had the place pretty mush to ourselves and the staff was extremely attentive. The concierge made the stay very nice by doing a special surprise decoration in the room with balloons and prepared the bathtub for a nice warm bath. The kids enjoyed going to the kids club every day and actually looked forward to it. Dinners we had at Piaf ( adults only) but this was amazing for us. We had not tried it on our past trips but so glad we did this time. Frida was a disappointment. We never liked it in the past either but definitely was hoping it got better but no… the service and food at this one was not as good as we were hoping. Went to Lucca twice and both times was great! Sen Lin is always a hit for us but we were just sad that it was open only once during our stay. Definitely recommend booking dinner reservations ahead of your trip by a few weeks if possible.

We had the most wonderful stay at Grand Velas Riviera Maya! From the moment we arrived, we felt incredibly looked after by our absolutely amazing concierges JJ and Miguel - nothing was too much trouble and they helped us get settled immediately. Throughout our stay they were available on our family WhatsApp group and ready to help with any problem ranging from us running late for a dinner reservation to liaising with the Blue Dreams tour operator to sort out diving trips and an excursion to Tulum. Our kids also especially enjoyed the Bluey themed bubble bath which was a complete surprise! Thank you JJ and Miguel - you made it so special for us :) Importantly, the rooms are outstanding; interconnecting suites for us and our three children meant we had plenty of space and privacy. The beds are super comfortable, the bathrooms enormous and the whole set up worked perfectly. The main Ambassador pool was so much fun, plus the ease of having poolside drinks and snacks made everything feel so special. We ate at Lucca, Chaka, Frida and Sen Lin and had delicious meals in all four restaurants. One thing to mention is that all the staff at this hotel were so friendly, always going out of their way to stop and say hi and see if there was anything they could help with. Our kids enjoyed the kids club and were always happy to be dropped off although, as a parent, I think I would have preferred for there to be less of a reliance on the giant screen (no complaints from the kids though!) - the flexibility it offers is fantastic for families. All that’s left to say is a big thank you to the whole Grand Velas team for a truly magical week of Mexican Caribbean paradise - we had a really special family holiday!