Grand Velas Riviera Maya

Here's what I will say about Grand Velas - whoever is in charge of who their hiring and training, needs to write a book, or teach others, or something, because once again, 11 out of 10 for our experience. But it truly begins with the people that work there, and I can't say that enough. I want to start by giving a heartfelt "thank you" to Geronimo, who has now been our concierge twice. We specifically asked for him with our second visit. He's energetic, funny, and found his niche in the hospitality industry. We're relatively low maintenance, but when we do make some level of request, it's met above and beyond expectations. We've now done Grand Velas 5 separate occasions (about to do our 6th next week), and won't go anywhere else. It's our first time going without my son's mom, so it's a boys trip, and having that extra set of hands, eyes, and care is essentially going with 2 pre-teen boys. Grand Velas is the only way I would be able to do it. We're about to go back Puerto Vallarta, but I forgot to write this after our trip in November. Food - excellent. Service - Just truly remarkable. Facility - excellent. Kudos to Grand Velas.

This was my second visit to this resort. The grounds are beautiful, the ambiance is serene, the spa is first class. The staff is attentive, kind, and often anticipate your needs. Jessica was our personal concierge, and she was great to keep us apprised of options around the resort, rearrange dinner plans, and either answer questions or find the right person talk to. We enjoyed Piaf, Chaka, Frida, and Sen Lin. Some of the food was outstanding, but even some of the things that I wouldn’t necessarily order again were interesting and good experiences. We also enjoyed room service for a few meals; we loved the “fine cuts” dinner choice of beef filet, their version of baked potato, and a caprese salad. While we did not bring our children on this trip, there were lots of wonderful options for kids, as well as adults only sections.

From the moment we arrived, our concierge Carlolina, welcomed us like family. She went over and beyond all week to spoil our kids with various pleasantries in our suite. Our children loved kids club, as Abigail and Mary went over and above to make our kids have the time of their lives. The pool service was the best we’ve ever had. This included service each day from Jorge, Miguel, Emmanuelle, Nehemar and Fatima. They knew what we loved to eat and drink by day 2 and took care of us the rest of the week. Each restaurant was fantastic and service was excellent. We have a child with severe food allergies and his needs were met with upmost concern the entire week. This was our second visit and we will absolutely return! This is our families favorite all inclusive resort and you will be glad you came!

Activity & Pool staff is amazing - esp Jorge & Fatima, Nicolas & Michel. The personal concierge helps makes sure that nothing is forgotten. All of the restaurants are amazing. Our favorite was Frida and Lucca. Bike tours, eco tour and honey tasting are a must as is the spa. Only place for improvement would be the mini golf at Zen, so boring!

We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.