Grand Velas Riviera Maya

Such a beautiful place and so so accommodating. Our concierges Alfonso and Braulio were incredible and helped us with all our needs.

Fantastic property and great experience. Plus I was in excellent care the full stay with personal concierge teammates, Alfonso and Braulio. They were kind and attentive, providing me the best experience and keeping me informed of everything the Grand Velas has to offer. What an excellent team!

The resort itself is beautiful, and the staff was friendly and attentive. I truly appreciated that the culinary team worked hard to accommodate my gluten and dairy allergies, and the food prepared for me was very good. Unfortunately, our vacation took a turn when one of my daughters developed severe stomach issues that lasted for several days. I also became very sick during the trip and am still dealing with a stubborn cough and painful, irritated ribs from coughing so much. It has taken a lot longer to recover than I ever expected. While we can’t say for certain what caused our illnesses, it had a significant impact on what was supposed to be a relaxing family vacation. We chose Grand Velas because of its reputation for exceptional service and attention to dietary needs, so the experience was especially disappointing. I hope the resort continues to prioritize food safety and guest well-being so that other families can enjoy the vacation we had hoped for. Needles to say, we won't be vacationing in any parts of Mexico in the future.

Recently went to Grand Velas Riviera Maya for 5 days, 4 nights. Family of 4 (Kids 7 and 10) and the trip was nothing short of perfect. From room accommodations to ensuring our family had everything they needed, the staff and team were so helpful. Nora & Paolo were exceptional concierges and the little touches in the room were always great surprise and delight moments.

We were at Grand Velas celebrating my parents’ 50th wedding anniversary as an intergeneratjonal group - ranging from 2 years old to 75 years old. Grand Velas was perfect! Most noteworthy was how wonderful the staff is. Our concierges, Braulio and Alfonso, went above and beyond for everyone in the group. In addition to bringing us pool toys, arranging special requests at the various restaurants, and making sure we had everything we needed, they surprised us on the last night with a bubble bath and balloons for my two little boys - they were in heaven. The staff at the restaurants and the pool were also incredibly kind and helpful. A special shout out to Lucina at Azul, who was so sweet to the kids and took great care of our group. Alberto at the pool replaced a dropped hotdog in a minute so our toddler didn’t meltdown and kept our delicious drinks flowing. Abner at Frida made our last dinner extra special with his recommendations and attentiveness. In general, the food was excellent. From room service to the gourmet restaurants, everything was so good. We particularly enjoyed Frida, Sen Lin, and the big seafood parrilla we had at lunch at Azul. We also really appreciated the kid and teen centers, which kept all the kids entertained when they weren’t in the pool. Since we had a range of ages, the fact that everyone could find something to do was so great. Although, we probably spent 75% of each day together at the beautiful pool. My five year old begged to stay longer and everyone wants to come back soon. This is a really great resort and we had just the best time!