Grand Velas Riviera Maya

One of the nicest places I have ever been to, and the service was even greater Nicholas the concierge’s was unbelievable,he took care of everything !!!. We had a great time. Everything we needed was there for us and the food was spectacular. What a great relaxing week.

We were a group of 6 girl friends celebrating my 50th birthday and this was an excellent choice! The resort was well located south of the Cancun airport. I worked with the concierge to prebook our spa and dinner reservations and we were able to secure all of our choices. The food is incredible - highly recommend a meal at Cocina du Autor! Our service everywhere was top notch, especially at the adult pool! Yasmine and Jorge were there each day of our trip and made sure we always had full drinks. They set up a separate table for us so we could eat together instead of in our sun loungers. Definitely make sure to experience the Water Ceremony at the Spa. Highly recommend this resort for any type of trip but especially with a mixed group, there's something for everyone here!

This was our first family vacation and first all-inclusive! We specifically chose this resort because of its reputation of being family-friendly. This resort went above and beyond for our family. Our concierge Alfonso was amazing! He was so attentive to us. He sent reminders of events and dinner reservations every morning. He was very prompt with his responses as well. He even set up a fun little surprise for our daughter when we got back from an afternoon of swimming (a bluey themed bubble bath with balloons all over!) His service was excellent and he went above and beyond our expectations! The food was incredible! Even the non-specialty Bistro in Grand Class had impressive food that paralleled five star restaurants! Our favorite was Sen Lin! The babysitting service was phenomenal. We didn’t have grandparents traveling with us to help watch our daughter but we felt that our daughter was in safe and capable hands. Naomi was our babysitter. She was communicative and attentive to our daughter. Our daughter immediately felt comfortable with her. She fed our daughter dinner and played with her in the suite. She informed us that she was an au pair in L.A for years which reassured us that she was well trained in childcare! I would certainly use the babysitting service again. The kids club was also super cute with a light up dance floor and the cutest little snack bar! Our daughter was too young to be without a parent or babysitter, so we all enjoyed it together and she had a blast! Overall, we had a wonderful time and hope to come back again some day!

Carolina was the highlight of the team — prompt replies at any hour, appointments booked almost as soon as we asked, and constant clear communication. She arranged a same-morning Bacal massage at SE Spa (incredible — do the Water Ceremony beforehand), got the bike tour team to make an exception so my wife could join, set up a wonderful babysitter (Sofia) for our son, and even had a special surprise ready for him that completely made his day. Alfonso was equally dependable, handling everything from minibar restocks to helping us pack on departure day. Aaron, the guest service manager, went above everything. When I reached out disappointed that I hadn’t known about some restaurant closures during our stay, he personally arranged an upgrade for us and kept checking in throughout the trip to make sure we were getting the highest level of service. That kind of ownership is rare. As vegetarians, dining could have been a challenge, but Noe at the Bistro went above and beyond to accommodate us — coordinating with the head chef so vegetarian options were ready each day, always with a big smile and ready to help. Fernando and Daniela, our waiters, remembered our names from day one and greeted us warmly every morning — it genuinely made our days better. Dinners at Sen Lin, Cocina de Autor, Frida, and Lucca were all excellent, the suite move was seamless, and every small request was handled instantly. We will absolutely be back!

We came on a business trip with our company and I must say it was a wonderful resort, people were so nice and the service outstanding, Lio our concierge always greeting us with a warm good morning coming out of the suite. Thank you all for everything.