Grand Velas Riviera Maya

Alfonso was the best! Food was very good, rooms were clean, beautiful property. Went over Veterans Day in November and was a great time to go.

Awesome resort, incredible spa, great rooms and comfortable beds. What made the stay even better was having Luz out at the pool/beach. She was awesome. Knew exactly what we wanted everyday and always had everything ready. Thank you Luz!

This resort has a LOT going for it: a truly spectacular pool, a nice beach, and professional and friendly staff who make the guests feel welcome. And - the food and wine options are truly excellent and create an entirely new ultra premium class within the all inclusive universe. We all enjoyed ourselves. The karaoke was a fun touch as well. The price point is naturally steep, but in our view worth it. Criticisms that were not enough to negatively impact the experience overall: a little sleepy - could use some additional outdoor recreational options like perhaps pickleball or tennis courts and a proper sports field (they have the land, would just need to develop it). Also, there is major beach rehabilitation work ongoing at all hotels in the area to address sand erosion and seaweed influx. The physical barriers that are part of this effort are a little ugly. So, the beach itself is awesome but you won’t spend much time in the ocean.

I had a great time + experience. Resort exceeded my expectations. My concierge Francisco Velazquez was amazing. Very responsive, helpful, kind and just overall great. If you can request a specific concierge, I would request Francisco.

My stay at Grand Velas Riviera Maya was exceptional in every way — a seamless blend of luxury, warmth, and genuine hospitality. The lush, tranquil setting immediately transports you, and every detail of the resort feels thoughtfully designed to create a true sanctuary. The suites are spacious, elegant, and deeply relaxing, with beautiful views and amenities that make it hard to leave the room. The service is outstanding — gracious, attentive, and personal without ever feeling intrusive. The spa is world-class, the dining is extraordinary with remarkably high culinary standards, and the entire experience carries a peaceful, restorative energy. Grand Velas is more than a resort; it’s a place where you feel genuinely cared for, and I left feeling refreshed, grateful, and already planning my return.