Grand Velas Riviera Maya

I just got back from my third trip to Grand Velas. We had the best time. The food was amazing, the spa treatments were great, and the service everywhere we went was fantastic. We had Luis and Jessica as our concierge people and they were fantastic. They helped us with every request and checked in daily to make sure we had everything we needed. If you arrive and find out they are helping you during your stay, you should feel blessed! You are about to have a great trip. I had Asunción and Sim Duy at the spa. They gave me amazing massages and made it very relaxing. My favorite restaurants were Lucca and Sen Lin. Eli and Oliverio were great at Lucca. We also had a great time at the pool and beach. Daniel was our favorite beach server. It was one of the most relaxing weeks I have had!

Third visit to GVRM. Each time our group grows as we bring more family. It is consistently excellent. Food, facilities, service, landscape and architectural design. The high-quality all-inclusive offerings make for a very relaxed experience. Food: Sen Lin and Lucca stand out for dinner, and Azul for breakfast and lunch. Poolside food at Zen is also very, very good. Staff: shout outs to Aaron (concierge), Gabriel and Oscar (Zen pool), Luis, Sergio and Jhonny (Sen Lin), Juan and Oliviero (Lucca), and many others including the great suite service staff whose names we did not get — sorry. Weak points: beach (rocky, not swimmable, not enough umbrellas, poor service), Frida (way too slow), and Cocina de Autor (almost exactly the same tasting menu as last year—part of being a top restaurant is evolving, not stagnating). We recommend this fantastic resort without any hesitation. See you next time.

This was a fabulous choice for a trip for our family —- the mist attentive service I’ve ever experienced at a hotel, and a great balance of family-friendly activities (sports, pools, kids clubs) and experiences for just the two of us (spa, adults-only pool, adults-only fine-dining). Shout-outs to our concierges Luis and Jessica, who messaged us and came to check on us throughout the day, Orlando the bartender for a very informative margarita class, and Carolina for a seamless babysitting experience. Thank you!!

Luis and Jessica’s welcoming faces was the perfect start to our weeklong family vacation at Grand Velas. They added special little touches like balloon bubble bath for the kids and birthday treats for my wife. The food, service and drinks were also top notch. The hotel was perfect and a much needed escape from being in the cold NE for the longest winter I can remember

We had such a relaxing and luxurious family vacation! Our concierges Jessica and Luis were super attentive. The resort grounds were amazing. We loved the spa water ceremony, the beach, and the pools. The food was amazing, especially for an all inclusive resort. We loved the Frida restaurant and our waiter, Jaime. 😊