Grand Velas Riviera Maya

We just returned from a wonderful visit to Grand Velas Riviera Maya. It was our first time back since we got married there 10+ years ago. The visit was a little different this time with kids and older parents, but the hotel is as beautiful and clean as we remembered. And, the service was still exceptional, especially with our personal concierge - Airy Orduña who went above and beyond in taking care of us. We were there to celebrate a big milestone birthday, and Airy went out of her way to get us the cake that we wanted outside the resort; and, she worked with the hotel staff to make my kids feel extra special and welcome. The kids were in tears about leaving at the end of our visit. The foods were excellent, but service at the sit-down restaurants can be a bit slow, especially for families with small kids. But, you can order room service, and my kids really loved Cafe Azul, getting their own food from the buffet, and that beautiful ocean view! The breakfast buffet at Cafe Azul is my husband’s favorite breakfast in the world. Overall, great experience! We hope to be back again for a third time!

We had a truly wonderful time at Grand Velas with our family. The resort strikes an exceptional balance between being kid-friendly and offering a luxurious vacation experience. The food was absolutely delicious—every meal felt like a treat. A special thank you to Alfonso Alamilla, our Personal Concierge, whose thoughtful support made our stay even more memorable.

Alfonso was the best! Food was very good, rooms were clean, beautiful property. Went over Veterans Day in November and was a great time to go.

Awesome resort, incredible spa, great rooms and comfortable beds. What made the stay even better was having Luz out at the pool/beach. She was awesome. Knew exactly what we wanted everyday and always had everything ready. Thank you Luz!

This resort has a LOT going for it: a truly spectacular pool, a nice beach, and professional and friendly staff who make the guests feel welcome. And - the food and wine options are truly excellent and create an entirely new ultra premium class within the all inclusive universe. We all enjoyed ourselves. The karaoke was a fun touch as well. The price point is naturally steep, but in our view worth it. Criticisms that were not enough to negatively impact the experience overall: a little sleepy - could use some additional outdoor recreational options like perhaps pickleball or tennis courts and a proper sports field (they have the land, would just need to develop it). Also, there is major beach rehabilitation work ongoing at all hotels in the area to address sand erosion and seaweed influx. The physical barriers that are part of this effort are a little ugly. So, the beach itself is awesome but you won’t spend much time in the ocean.