Grand Velas Riviera Maya

This is an amazing resort I was treated with such grace and class will also treating you like family. I’ve been to the to the Cabo San Lucas location and I must say, Grand Velas are the only places I will book from now on after such wonderful experiences. There is so much to do on the resort and the atmosphere - the pools the spa and the amenities are out of this world, such a high class and luxurious experience.

Nora Vasquez was our personal concierge and she went above and beyond! Food, service, and all the amenities were 5 stars.

We have been to a lot of nice hotels, but it's hard to describe such an unforgettable experience that we had here from the minute we arrived. If you do nothing else in your life, you must experience this resort!! Alfonso & Braulio made sure that everything was perfect 24/7, and the rest of the staff was beyond amazing!! We can hardly wait to go back!

I am writing this for my husband and I, Randy and Karen Tigges. We are the grandparents. This was our second visit to Grand Velas with my daughter Amanda, son-in-law Travis and grandchildren Freya and Rhys. On this visit my other daughter Melissa and her boyfriend Drew joined us to make a family vacation. From the moment we got there, Nicolas and Jeronimo helped to make this a truly wonderful experience! Their communication was impeccable! They followed through on all of our requests and needs. I can't say enough wonderful words about the ENTIRE staff at this resort. Everyone was so professional yet friendly at the same time. I'm my opinion, there was no staff member at Grand Velas that was better than the other. Everyone worked together in their capacity to make this a truly fabulous family vacation for us! Thank you once again!

Our family just returned from an incredible stay at Grand Velas Riviera Maya, and we are already talking about when we can come back. We traveled with our 17-month-old daughter, Gabriella, and the resort made traveling with a toddler feel effortless. When we arrived, our suite was beautifully set up with a crib and an adorable teepee that she absolutely loved. Every detail felt thoughtful and family-focused. One thing we especially appreciated was how accommodating the resort was with food for our daughter. Room service would prepare and deliver meals cut into small pieces, making mealtime so much easier. Gabriella also has an egg allergy, and we were pleasantly surprised by the number of vegan options available throughout the resort, giving us plenty of safe choices for her at every meal. We dined at all of the restaurants during our stay, and every single one was outstanding. The food, service, and atmosphere were consistently exceptional. A special thank you to Jose Luis at Frida, whose warmth and hospitality made our dining experience truly memorable. While the restaurants and beautiful property were incredible, the true stars of our trip were our concierge team, Braulio and Alfonso. From the moment we arrived, they went above and beyond in ways we never expected. They constantly surprised Gabriella with thoughtful touches, including balloons, a bubble bath setup, and a stuffed monkey that she proudly brought home with her. They made her feel so special. No request was ever too big or too small. Whether it was arranging food for Gabriella, updating and managing our dinner reservations, ensuring all of our family's rooms were located directly next to ours, or even running to our room to retrieve my inhaler and bringing it to the Zen Pool so I could continue enjoying the afternoon, they handled everything immediately and with genuine kindness. After a little too much sun, they even brought us fresh aloe plants to help soothe our sunburns. It seemed like every time we needed something, they had already thought of it before we asked. What makes Braulio and Alfonso so special is that they don't just provide excellent service—they create an experience. By the end of our stay, they didn't feel like hotel staff. They felt like family. They made this beautiful resort feel like home. Grand Velas Riviera Maya exceeded every expectation we had, and so much of that was because of the people who work there. We left feeling relaxed, cared for, and incredibly grateful. We already can't wait to book our next trip back.