Grand Velas Riviera Maya
Playa del Carmen, Mexico
Jump to: Room choices | Hotel description | Map | Amenities | Reviews
About the Hotel
Crystal clear ocean waters, lush jungles and intriguing cenotes make Mexico's Riviera Maya a tropical paradise. It is here that all-inclusive luxury is redefined at the new Grand Velas Riviera Maya. Fronting the white sand beaches of the Caribbean coast, the resort is fringed by a lush Yucatan jungle, promising a rich selection of activities on land and at sea, as well as the serenity of a secluded beach. The brilliant Caribbean offers opportunities for kayaking, sailing, sport fishing or a refreshing swim, perhaps with sea lions and dolphins. Choose to explore the jungles by horseback or on an exciting zip line tour through the canopy, stopping to relax in a natural hot spring. The Riviera Maya is a playground in the sun, and now with Grand Velas, it is home to spectacular tropical luxury.
Location
Grand Velas Riviera Maya
Carretera Cancun-Tulum KM 62
Municipo de Solidaridad
Playa del Carmen, Mexico
CP 77710
Nearest Airport: CUN
Features and Amenities
- General Information
- Ecologically Sustainable Practices
- Dining
- 24-Hour Room Service
- Snack Bar
- On-Site Amenities
- Salon
- Concierge
- Spa on Property
- Laundry Service
- Fitness Center
- WiFi
- Game Room
- Live Entertainment
- Boutiques
- Butler Service
- Outdoor Whirlpool
- In-Room Amenities
- Turndown Service
- Air Conditioning
- Bathrobes
- DVD Players
- Hair Dryers
- In-Room Safes
- Mini Bar
- Satellite Television
- Flat-Screen Televisions
- Jetted Tubs
- Luxury Linens
- Pillow Menu
- Luxury Bath Amenities
- Private Pools
- Walk-In Closets
- Activities
- Bicycling
- Cooking Classes
- Fishing
- Kayaking
- Sailing
- Tennis
- Pilates
- Scuba Diving
- Snorkeling
- Ecological Excursions
- Tai Chi
- Yoga
- Beach Volleyball
- Fitness Classes
- Art Classes
- Business
- Business Center/Services
- Meeting Rooms
- Conference Facilities
- Family
- Babysitting
- Kids Pool
- Kids Club
- Children's Menus
- Nearby
- Historic Sites
- Interests
- Beach
- Golf
- Signature Perks
- Summer Getaways
Reviews for Grand Velas Riviera Maya
World-Class Hospitality and Exceptional Service at Every Level
From the moment my wife and I arrived, it was clear this resort operates at an exceptional level. This wasn’t just a vacation — it was a true example of hospitality done right. The service throughout the resort was seamless, warm, and genuinely attentive. Staff consistently anticipated our needs, and every interaction felt authentic and professional. Excellence here feels effortless. A standout experience for us was The Bistro — not just because of the food, but because of the customer service and management. The staff was attentive, welcoming, and extremely well-coordinated. They managed the dining experience with precision and care, making us feel valued and comfortable every time we visited. That level of service turned a great meal into a memorable experience. The property is beautiful, but it’s the people who truly set this resort apart. Their professionalism, pride, and attention to detail are unmatched. We left relaxed, impressed, and already planning our return. This resort doesn’t just meet expectations — it sets the standard. Outstanding in every way.
Cindy B
10/10 recommend!
This was our second trip to Grand Velas Riviera Maya & it was just as amazing as the first time! Iza was our concierge & she was amazing! Above & beyond in everything! The service is unlike anything you’ll experience anywhere else & the food is out of this world. We visited the week before Christmas both times & it was perfect - not crowded at all! 10/10 visit!
Danielle N - Toms River, New Jersey
Best hotel in Mexico
Luxury, well dedicated staff, super friendly and respectful. Our concierge Aaron was on top of everything all the time.
Jose Antonio R
Could Not Have Been Better
I'm not sure if there are enough words to describe the unbelievable experience we had during our stay this week. The setting is beyond beautiful (we stayed in Zen area), the food is otherworldly and plentiful, rooms are fantastic and large, and the drinks kept flowing. All that said, it's the staff that brings it to the next level! Iza made sure that everything was perfect, continued to check in to ask how she can do even more to make the experience better. She even sent balloons, strawberries and champagne to our room to celebrate our daughter's 25th birthday. If you're thinking about staying here...do it!!
Seth A
10/10 experience
We went in mid December and had an amazing time. Perfect weather, not crowded at all, amazing food. Our concierge Izamar made the experience even better - she had the kitchen make a flan for me when I requested it off menu and checked in daily to make sure we were comfortable. We will be back!
Sanah I
Read more reviews or write a review
© 2025 TripAdvisor LLC. All rights reserved
