Grand Velas All Suites & Spa Resort Riviera Maya

Most beautiful property and best customer service I have ever experienced. Just got back. Do not be afraid of the "rainy season". When I checked the weather before we left the report showed rain everyday with daily hrs of sun 2-5 hrs. It was high humidity, 90% daily but just a couple of short showers the 5 days we were there.

Since we were traveling here with the husbands work we didn't have much to do with the planning and didn't really know what we were walking into. Our first impression from the second we arrived at the front gate was amazing. The room was amazing. Spacious,spotless and spectacular views. The staff was so accommodating. The food was great with so many options and the spa was by far the best experience of the trip. I know this review seems like I'm probably getting paid to say all these things but I promise I'm not. We truly had a wonderful time.

We have been vacationing at Grand Velas for a number of times. This is a world class resort with impeccable service and high end gourmet restaurants. It woul be hard to single out any one as each excels in their corresponding cusines. The resort features top service and very good variety of daily activities. The activity and entertainment team is always on top of making sure your wishes are satisfied. I would like to call out Angel who went above and beyond to keep me active during the day (ping pong, water polo, valley ball). I think one would always want to come back to a place like Grand Velas. The resort and staff consistently overachievs our expectations.

We stayed here last week for our 17 year anniversary. Everything was beautiful. Everyone at the resort were so welcoming and helpful. The resort itself was peaceful and just flat out gorgeous. We stayed in the Ambassador Pool Suite and our room had a great view of the ocean. I got up every morning and sat by our personal mini pool overlooking that ocean and read my Bible. It felt like I was in Gods direct presence every morning.

Best Holiday Ever, we were here last Christmas & New Year and we amazed by everything then so decided to go bad this summer. We were pleasantly surprised that they had raised the benchmark again as everything at the resort had improved across the whole resort (didn't think it ws possible given Christmas's experience) . Great job by Rodolfo the MD and his team Rene, Adonahi & Amy. Cant thank you and your team member's enough for such a fantastic stay and we are so looking forward to our next visit. People that turned our Amazing holiday into a Fantastic Vacation, firstly the warm welcome we received from Amy and her team but our butler Marco Ortiz went above and beyond anything we have had re service and advice before. He transformed our holiday experience and with local knowledge and advice helped our holiday become the Fantastic Experience it was. Then there was the pools side experience; you should never be without Gloria advising you on your Spa and Poolside treatment options & Vittorio is the best masseuse i have ever encountered. We were then spoiled by Pedro & team members around the main pool and Carlos at the Grand Class pool did an out stand job , remembering our preferences from our last visit and he made everything possible again helping this become our Best Holiday ever. Felipe the main barman at the Grad Class pool part from serving great cocktails got us into suero ( think that's the spelling) really refreshing and great way to start your day. The restaurant's are all amazing we always find it difficult to choose our overall favourite so I wont but you must try Chaka its incredible Mayan selection its a must . Also Azul the Ambassador main restaurant for breakfast lunch and dinner, staff were brilliant at each sitting. Try the a'la carte menu there if nothing takes your fancy you wont be disappointing with it either and they also will cook off the menu or if you have special dairty needs nothing it too much trouble, same in all the restaurants really. Said I wasn't naming a favorite but look back it has to be Piaf closely followed by Lucca (Israel is the maitre'D ) he is very welcoming. Nearly forgot trips and excursions Carlos who will help you book all your activities, ask him as his local knowledge is very comprehensive and will guide you through your booking and share his thought's as he is not just trying to get you to book stuff. Our day was never complete without a friendly night cap at the Piano bar with Jerome, the Kio bar is amazing but Jerome made the Piano bar special for us. Daily lunch time and evening entertainment are great also remember to check out the activities list in your room as we missed a lot of things because we had been before & we knew it all BUT things change and you will miss out. I discovered the Tequila tasting on the beach on day with my new friend Jesus, he was one of the (we called them Ninja's) as they made stuff happen in the background. Let me explain ... my wife and I liked certain house wines so where ever we were they made sure it was stocked up... not that we are big drinkers but its the attention to detail that makes this the best resort we have ever stayed at and why its the Best Holiday Ever and we will be going back as they just continue to improve, reinvent and provide a Fantastic Holiday Experience.