Grand Velas Riviera Maya

Marvelous vacation with our three boys. The personal concierges, Lio and Alexa, made it particularly sweet, including a surprise Star Wars themed decoration in our suite on the last day! We will be back!

We had a wonderful stay at this resort. Highly recommend for a relaxing family experience. While this resort would likely be appealing to anyone, it is an exceptional place to visit for a family in our phase of life - we have three children between the ages of 10 and 6. It is a place where the family has great together moments, the kids have fun individually thanks to kids clubs for teens and littles, and the adults can have their time as well. In a four night stay, my wife and I enjoyed two date nights at world class on site dining restaurants, which is more than we have had consecutively since before we had children. Our children met friends the first day and were just as excited to have dinner at the kids club and catch a show with their pals than to come to dinner with us. The resort is aging but incredibly well maintained considering the size. Staff can be seen everywhere painting and trimming and polishing constantly, the rooms are huge. It never feels busy because of how vast the facilities are. The rooms are huge, clean, quiet and cool; the beds are perfect. The food and drinks are not like any all inclusive offering we have experienced. Patron margaritas by the pool and world class dining at night made it feel like a luxury resort. The most noteworthy quality of this resort however, is the staff. I don't think I have ever been served like this before. I recognize this is subjective to who is writing the review, but every interaction we had was professional, kind, respectful, and friendly. This is one very well managed business, if something doesn't go your way during your stay, it will not be from the business or the staff's lack of trying. If you spend time there, look for Luis from Acapulco at the Ambassador pool. If you stay on the Zen side, hopefully you land Jessica as a concierge. Happy travels!

We had the most amazing luxury all inclusive vacation with Angel as our concierge for our family of 5. We have stayed at many all inclusives, but this one takes the cake when it comes to care given to young children, food at the restaurants, the spa circuit, as well as poolside and beach service. We have never had such an attentive concierge as Angel. Furthermore, Susi and Victoria babysat our 3 kids (ages 1.5, 4, 6) so we could have adult time and that truly made the trip unforgettable. It’s not easy to take care of 3 littles and they made it look easy, our kids loved them. Thank you all for a wonderful vacation!

The Grand Velas has it all figured out. It is perfect for families with so many activities through the day for kids, great food and exceptional service. The staff are incredible. They make anything and everything happen for the families. Carolina was our concierge and she made the experience. My kids adored her. She went out of her way to think of every detail and make sure we were taken care of, from surprise balloons in our room to changing our dinner reservations when we requested to making sure we were leaving enough time to get to the airport for our departure. Nicolas was also amazing and spent time in the teens club with my kids and providing explanations about the local animals we saw around the property. Love it there.

We are here now. The hotel is lovely and the staff is great. However, the hotel is ill equipped to accommodate the busy week. By 7 am, all of the chairs at the pool are taken. People get up at 5 am and leave a shoe, a bottle of sunscreen, etc. it is hardly a vacation when you have to get out to the pool by 6-630 am to get a chair. The evening restaurant reservations are a nightmare. Almost 4 weeks before we arrived, we were told o make reservations and by that point, the only time we could get for several nights was either 5 pm or 830. Both options terrible. We were not even picky about restaurant choices. Just wanted a 7/730 dinner. We were told we could probably change it when we arrived but have not been able to. These two issues have made our relaxing vacation leas than relaxing.