Grand Velas Riviera Maya

Unable to find ANY chairs on the beach or by the pools. This is very disappointing.

Our best experience in the Riviera Maya thus far! My wife and stayed at the resort for 4 days and the experience was absolutely spectacular. There is a lot of attention to detail everywhere. From the moment your transportation drops you at the lobby and then greeted by the wonderful staff, to the first hour you spend by the beach reading your favorite booked paired with a delicious drink of your choice. The food is incredible, highlighting Mexican cuisine heritage at Chaka and Azul, but really showing off when you grab dinner at Frida's, where Chef Gaston's skills are an ode to joy. Wine enthusiast out there: there are almost 50 labels of wine available by the glass (all included in your stay). Most of the well- known wine regions are fully covered in their menu whether you like red, white, rose or sparkling! Families with babies, toddlers and young kids... this is parents paradise. Facilities and meant and designed for families. Lots of options for kids at the multiple clubs. The hotel even has a baby food menu (listing all ingredients and allergens, 100% natural and homemade) We regret not taking our daughter to the trip, but we are definitely coming back with her as soon as we can. Big thank you to all staff that made our trip one to remember. Specially to: Michael and Orlando (beach club). Rossy (at Azul). Chef Gaston and Abner (at Frida). We still think of that meal...worth of a Michelin star. Concierges Alondra and Jocelyn. Tasteful, sober, elegant and delightful experience. Hats off to Grand Velas!

This was our second year at Grand Velas, and it exceeded our expectations once again. We have stayed at Four Seasons, Ritz-Carlton, and other luxury resorts, and this place is just special. It truly beats them every time. Jessica, our concierge, was incredible and made everything effortless. She made our birthday and Valentine’s Day feel so special and truly stand out. Luis Alberto at the Ambassador Pool was equally wonderful. He remembered us from last year, which meant so much, and he is truly a kind soul. His attentiveness and warmth made our days by the pool so enjoyable. Dinner at Frida was our favorite, and the Michelin star restaurant was fantastic and absolutely worth visiting. Grand Velas continues to deliver an exceptional experience, and we cannot wait to return again.

Excellent overall experience. We had the “opportunity” to start our vacation for a night at Iberostar Selection Cancún prior to abandoning and moving to Grand Velas. The contrast was quite stark. The location was beautiful with an incredible beach. The layout was well thought out (pools, kids clubs, gyms, restaurants, etc) and transferring between the various sites (Zen, Ambassador, Grand Class) was very straightforward with their always available vans. The overall atmosphere was very relaxed, and the staff were attentive and friendly. Beach service and pool service was always very timely. The concierge (Zuly) assisting with dinner reservations and activities was a huge benefit, and it simplified everything as we didn’t have to think too much about what to do. This reservation process at Grand Velas contrasted distinctly with Iberostar, which was mostly first-come first-serve and required some planning and waiting to try to get anything other than the buffet. Moreover, the buffet breakfast at Grand Velas was far superior to Iberostar. The à la carte dining was excellent across the many restaurants we tried and at each one there was distinct attention paid to my son’s allergies, which I appreciated. The rooms were large and clean with a nice deck area. Despite being on a stretch of rooms with many children (including our own), we barely heard other families coming and going or in their own rooms. The sinks and shower drained well, something that couldn’t be said of Iberostar.

It was a really wonderful hotel with great service, especially with our concierge Alfonso Amilla who was always on point (helped with an AC issue with our room). Definitely would stay there again.