Grand Velas Riviera Maya

My family stayed here for the last few days of a longer trip in Mexico, and it was the perfect way to end our vacation! The resort is beautiful, spacious, and has every amenity. Even more amazing was the friendliness and helpfulness of the staff. Our concierge team of Jorge and Cesar really helped make this a seamless stay and unforgettable trip. They sent a schedule of activities daily and were incredibly responsive to any questions or additional requests. The activities center had so many fun outdoor events for my son (Hamsterball and beach soccer were big hits!) and pool games were always available (volleyball, floating basketball, footballs). The SE spa is not to be missed, especially the water ceremony. We did arrive in the heart of sargassum season so the beach was basically unusable, which was disappointing because we wanted to go kayaking, but that was not the fault of the Resort. My son is already planning our next trip (and has challenged Cesar to a Fifa match!)

The property and grounds is beautifully manicured and the housekeeping is excellent. Every where we have gone the service and hospitality is so gracious and friendly. This resort has the best staff! The food is fresh, with a ton of variety. The spa experience is amazing. Liliana gave the best deep tissue massage I have had and I have been to many massage therapists. I highly recommend the Grand Velas for a vacation destination!

Our family of 18 people had a wonderful experience at Grand Velas. The facilities and food were outstanding. But most impressive were the people. All well trained and polite. Especially noting the concierge’s Airy and JJ. And the pool staff headed by Andres, with particular note to Fatima. We would highly recommend this facility.

Amazing family experience at Grand Velas Riviera Maya! The atmosphere was luxurious yet relaxing, and the service was honestly beyond exceptional — 100/5. The rooms were spotless, quiet, and beautifully maintained. Great amenities for both kids and adults, stunning location, and overall one of the best family resorts we’ve visited. The babysitters were kind, attentive, and very aware of the kids’ needs. We hired them for three days straight, and Marbella was excellent. Santos, our personal concierge, was also exceptionally attentive and truly added great value to our stay. Highly recommend for a luxury family vacation! Atmosphere: 5/5 Service: 100/5 Location: 5/5 Room: 5/5 Cleanliness: 5/5 Noise Level: 5/5 Amenities: 5/5 Value: 5/5

I traveled with my son (8) and stayed at in the Zen area (our first mother/son trip) Food was excellent and the staff was amazing, but will not return for the following reasons: -room strongly smelled like mildew -there were insufficient lounge chairs, staff will "retain" chairs for a large tip only. -there were areas around the Zen kids pool smelling like urine (someone should periodically wash the deck and adjacent areas since...kids are kids) -kids clubs was just a large room with screens where someone watched the kids, no activities. -You have to use the shuttle frequently -never got to eat at their highly rated restaurants because they don't alllow kids. If I had known that, I would have not booked there since El Pastor was the reason I chose this place.