Grand Velas Riviera Maya

Grand Velas Riviera Maya was an incredibly relaxing experience for my wife and me. All the food, at the coffee shop, the restaurants, room service, or at the beach, was delicious and artistically presented. Our concierge Braulio and the rest of the staff provided the best service I’ve ever experienced. Thank you for a memorable respite!

In March I took my daughters and granddaughter on a "girls trip" to the Grand Velas Riviera Maya. When I decided to seek out an all-inclusive resort I expected there to be trade-offs for the ease of an all-inclusive — e.g. lesser quality food, wine, cocktails, service, etc. My JetSet travel advisor, Caroline Sprunger, strongly recommended the Grand Velas. I was blown away by the overall high quality of EVERYTHING at the Grand Velas. The food options were amazing - including a Michelin starred restaurant. The alcohol and cocktail selections were all top shelf - with a special shoutout to our favorite bartender Jesus at the Zen Pool Bar. The most unexpected was the quality of the service - we had a personal concierge for each of our two suites. Luis Meza and Izamar Soto provided outstanding service - anticipating our needs, answering questions and assisting when necessary all with kindness and grace. When we return to the Grand Velas I would be thrilled to work with either one of them! We had three generations on this trip, and not a one of us would change a thing!!!

Me and my husband had an absolutely wonderful vacation experience at Grand Velas Rivera Maya! Braulio was our Personal Concierge, he went above and beyond to make sure we had a great stay at Grand Velas and was extremely helpful!

Let’s note some of the highlights - the staff was awesome. The concierge really did some nice touches to make my kiddos smile - so kudos there. The property is beautiful - the jungle pools are a must (which I always know we are paying for the beach - but truly - go spend a day at those pools. There was almost no one at the property which was really nice (but also confirms the resort is overpriced for the value - as I’ve traveled to multiple locations in Cancun at this same time of year for comparison) The food - multiple restaurants weren’t open because we visited in October - so you are already limiting your options…which is even more disappointing- because if you are traveling with kiddos - you aren’t even able to access some of the daily options (for lunch we were limited to one restaurant which the food wasn’t that great - but you are stuck with it every day). This was a huge letdown. I chose what I thought was the much more luxurious resort in Grand Velas to enjoy the food - and sorry to say - big disappointment. MOSQUITOS - we seriously made a game out of how many we could kill a day because there are so many. They tried treating for them around the property while we were there - but they are everywhere. My advice is to select somewhere in the Hotel Zone. Much better, no mosquitos, and better bang for the buck. Other 5 star resorts were 3K cheaper than this - and I am of the belief I would’ve had a better time staying at these other options. It is hard finding luxury spots that are kid friendly - but I’m just giving my two cents for those looking.

We had an amazing time at Grand Velas Riviera Maya. The location is stunning, the hotel and ocean suites are gorgeous, and the food is delicious! But what sets this resort apart is the service - the staff go above and beyond. You can tell that it is their pleasure to be there and make your stay exceptional. And a special thank you to our personal concierges, Braulio & Alfonso, Enrique who assisted us during our stay, to make sure we had a memorable experience!