Grand Velas Riviera Maya

Everything about this resort was top notch. The food was incredible, and the service in every part of the resort was outstanding. Diana and Francisco, our concierge for the week, took incredibly good care of us and helped us with anything we needed. We will absolutely be back and look forward to it! If you visit the spa, do not miss the water ceremony!!

Resort and staff are amazing. Super clean and well maintained resort. All staff is super friendly and willing to help with almost everything. Nicolas and Ricardo were an awesome team as our concierge. Helped us confirm and change reservations at restaurants. Surf and turf at Bistro was one of our families favorite meals. Best Salmon I have ever had. Lucca, the Italian restaurant, we didn’t care for. Pizza and sauce were bland to us. It’s a fan favorite, so maybe it was just us. Pools and drinks are awesome. Adult pool is late and quiet.

Welcome Home. We have been to this exceptional location numerous times, and plan to return regularly. The Grand Class area is an oyster shell. The pearls we have found there are the top-notch staff. By the Grand Class pool, it's Luz, along with Yazmin, Mario, Domingo, Daniel, Donato, Javier.Equally significant to our experience are the gems in Bistro restaurant: Francisco, Isaac, Samuel, Rafael, Fernando, David, Edgar,Raymundo, Jose. Rendering seamless service were the team of concierges (we like the team concept!): Nicolas, Ricardo, and Guillermo, and also Miguel. We were able to relax, knowing that these guys had our needs and wishes attended to. Thank you. We look forward to seeing you all next time.

My family of four (14 and 16 YO kids and myself and spouse) visited this hotel for the first time last week. I did not go in with many ideas about the place as it was a venue selected by the other family we were traveling with. We booked a Zen suite through Costco for five nights. I think it is important to understand that Zen is a jungle-based property. If you want beach front, stay at the Grand or Ambassador. I personally missed the view and easy access to the ocean and realized for myself that this should be a must have for future beach vacations. I would also recommend looking at the dinner menus for all of the restaurants prior to booking. It is a very seafood and beef forward venue. I struggled with the menus at Frida, Cocina Autor and Sen Lin for this reason. I also found that dinners take two plus hours with service and food quality being highly variable. I concluded that I would rather have a place that could do solid food well with prompt service than "upscale" dining that leaves me tired at the end of the night because it is 11 PM and I just want to go to sleep. 3/4 members of my family ended up with GI issues. Mine were following eating the ceviche pool side and at Cocina Autor. I was up for most of the night and fatigued the next day. The lack of water pressure and hot water in the rooms was also noticeable. The showers had a trickle of water that was never as hot as I would like and the toilets flushed slowly and without sufficient pressure so we twice had to call and ask for them to be fixed. I am sad to say that I would not return to the property as it did not meet standards for the price point in my opinion. We prefer for example the Four Seasons in Oahu, Hyatt Ziva in Punta Cana and Seven Stars in Turks for service, food, and beach location. Overall, the service was kind and helpful at the front desk and via the concierges. I appreciated that. Also, the spa is amazing. I would highly recommend. The ambassador pool was just too busy for my liking. It was a struggle to find chairs and once you did, service was non-existent. I ordered drinks/food two-three times before they would come. I have just outgrown the poolside chaos and perhaps this was a hotel better suited for children that are younger than my own.

Amazing People at the hotel, staring with my concierge Ricardo and Nico, not to forget, Adam, Julio, Orlando, David, Oscar, the ladies in the shop, the people in the restaurants and on the beach, the people at Azul restaurant, so many of them made my trip amazing. We are coming back.