Grand Velas Riviera Maya

We had an amazing time at Grand Velas!!! The food, the view, the room, the amenities, and especially the service and the staff were absolutely first class!! In particular, our concierge- Alfonso Alamilla was the absolute best - he went above and beyond in making sure we had the stay of our lives - which we did. Thank you so much! We will be back!

We loved everything about this all-inclusive resort!! The location, the spacious and fully stocked rooms, the shuttle services, the kids and adult daily activities, the food was beyond plentiful and delicious, and the pleasant and courteous staff always ready and available to assist, especially our lovely and very caring Concierge Zuly!! All around amazing resort! Would definitely go back!

Our stay at the resort was truly one of the most amazing trips we have ever experienced. From the moment we arrived, everything exceeded our expectations. The property itself was beautiful, relaxing, and impeccably maintained, creating the perfect atmosphere to unwind and enjoy every moment. What truly made the trip unforgettable, however, was the staff. They were beyond attentive — warm, welcoming, and genuinely invested in making sure every detail of our stay was perfect. No request was too small, and they consistently went above and beyond with kindness and professionalism. Their level of service made us feel valued and completely at home. Every aspect of our visit felt seamless, thoughtful, and special. We left feeling refreshed, grateful, and already looking forward to returning. It was not just a vacation — it was an experience we will always remember.

We had a wonderful week at the grand velas riviera maya. We went with our family - grandparents, siblings, cousins, etc. - and we’re well taken care of the entire time. Our concierge, Zuly made the stay extra special for our kids, planning little surprises in the room, checking in throughout the day, and going above and beyond anything we expected.

Of all the all inclusive resorts we’ve been to - and we’ve been to quite a few - Grand Velas was hands down the best. The service, food and drink were all par excellence. Out concierge, Zuly, made sure no detail was missed (and even made sure there were a few surprises for our kids as well). We would absolutely go back and could not recommend it more highly.