Grand Velas Riviera Maya

Our family of 18 people had a wonderful experience at Grand Velas. The facilities and food were outstanding. But most impressive were the people. All well trained and polite. Especially noting the concierge’s Airy and JJ. And the pool staff headed by Andres, with particular note to Fatima. We would highly recommend this facility.

Amazing family experience at Grand Velas Riviera Maya! The atmosphere was luxurious yet relaxing, and the service was honestly beyond exceptional — 100/5. The rooms were spotless, quiet, and beautifully maintained. Great amenities for both kids and adults, stunning location, and overall one of the best family resorts we’ve visited. The babysitters were kind, attentive, and very aware of the kids’ needs. We hired them for three days straight, and Marbella was excellent. Santos, our personal concierge, was also exceptionally attentive and truly added great value to our stay. Highly recommend for a luxury family vacation! Atmosphere: 5/5 Service: 100/5 Location: 5/5 Room: 5/5 Cleanliness: 5/5 Noise Level: 5/5 Amenities: 5/5 Value: 5/5

I traveled with my son (8) and stayed at in the Zen area (our first mother/son trip) Food was excellent and the staff was amazing, but will not return for the following reasons: -room strongly smelled like mildew -there were insufficient lounge chairs, staff will "retain" chairs for a large tip only. -there were areas around the Zen kids pool smelling like urine (someone should periodically wash the deck and adjacent areas since...kids are kids) -kids clubs was just a large room with screens where someone watched the kids, no activities. -You have to use the shuttle frequently -never got to eat at their highly rated restaurants because they don't alllow kids. If I had known that, I would have not booked there since El Pastor was the reason I chose this place.

Grand Velas is a dream vacation everytime we go. It’s our second time here and first time with a family of 5. Every aspect of your vacation is at the highest level is service from food to activities. A special shout out to Santos Hernández & Enrique Solis - the best concierge specialists who made every aspect of our vacation outstanding!

Great hotel and property for families. Accommodating for children while still being a quality resort for Parents. Kids and teens club were awesome facilities that allowed us to play with our toddler indoors - enjoying accessible space with toys, music/videos and refreshments. Parents can bring under age children if they stay and supervise themselves. Shuttle between zen and ambassador buildings allowed for seamless transportation to visit other restaurants and pool. Sofia Cruz & Miguel Coyole , our assigned concierge team, were instantly available via WhatsApp to respond to questions, support dinner reservations, or dispatch hotel staff (porters, house keeping, room service). Being available by text allowed a casual and efficient way to communicate and enjoy our stay.