Grand Velas Riviera Maya

We sincerely thank the wonderful concierge team—Sofia, Nora, and Daniel—for making our stay unforgettable. Your warmth, professionalism, and attention to detail made every moment seamless and enjoyable, and the dining was equally outstanding. Everything about our stay was perfect, thanks not only to you but to the entire staff across every department. We are truly grateful for the exceptional hospitality.

This was our second trip to Grand Velas. And it was more incredible than the first. Although our concierge the first time was sweet, I didn’t feel like she went above and beyond or was trying to make my children happy. We had Jeronimo and Nicolas this time and wow, the two of them as a team was beyond amazing. From making my birthday incredibly special by getting balloons and flowers, to planning surprises for my two children, to even helping my husband get his phone fixed that he smashed! I am extremely grateful for them making this trip amazing. For example, we had mentioned early on in our trip that my son loved Bluey, and then a few days later they had Bluey balloons and a fun bubble bath planned for him! Their attention to detail is perfection. I also want to give a shout out to Neimo, Iran, and Miquel at the pool. Their service was always perfect. And they even made my birthday so special. Also the food was top tier! Beyond impressive for an all inclusive. Even better than the first time. And Miriam the babysitter was wonderful with my children. She’s the sweetest and most caring woman.

This hotel was amazing. It was clean, well attended, and the food was amazing. We had the best concierges with Braulio and Alfonso who helped with everything that we asked and needed to make our stay extraordinary!

The personal concierge service from Jerónimo and Nico was top notch. They took care of us beyond our expectations. My family loved everything, we will be requesting these two on our next visit . Can’t wait to be back again

Grand class at Rivera maya was amazing! The entire property was beautiful, the food was delicious and the amenities were amazing. The gated property and high security made the entire stay feel extremely secure. The rooms are world class and the staff particularly Alfonso and Broulio were very communicative and attentive . I was a solo traveler on a family vacation and felt very safe and had an amazing time either way. Everything is included for the most part in the price of your stay, except for some things that cost extra and tipping. The resort is extremely well kept and turn down service comes multiple times a day. It’s very quiet considering what goes on at the resort with resort events, families and weddings. The resort is world class and extremely clean and I was never worried about eating anything or drinking anything and they where very attentive to my food allergy. The shuttle to different parts of the resorts was timely and getting to the beach to the jungle was easy.