Grand Velas Riviera Maya

We celebrated our 50th wedding anniversary with our family of 12 at this extraordinarily beautiful resort. Service was exceptional. Our personal concierge, Nora and her assistant Paolo were amazing by the time we left, they felt like part of our family. They catered to our every need, always offering suggestions and adding little touches to improve what was already a great experience A special thanks to Amy for her assistance coordinating our anniversary dinner and other reservations.. The kids and teen club had several activities for all ages. It was very well appointed and offered a great opportunity for the children to get out of the sun. Kudos to the staff in clubs for all their help. The pool and the service around the pool was great. Pool furniture for lounging was very comfortable with plenty of shaded areas. The staff was very attentive The restaurants were excellent a few would even be considered five star or better. The rooms were very well appointed with outstanding views of the pool and the ocean They were spotlessly clean. Can’t imagine a better place to celebrate our 50th wedding anniversary with our family. We’ll be back!

Terrific vacation destination. Really couldn't be better. We plan to come again to stay and enjoy.

Such a beautiful place and so so accommodating. Our concierges Alfonso and Braulio were incredible and helped us with all our needs.

Fantastic property and great experience. Plus I was in excellent care the full stay with personal concierge teammates, Alfonso and Braulio. They were kind and attentive, providing me the best experience and keeping me informed of everything the Grand Velas has to offer. What an excellent team!

The resort itself is beautiful, and the staff was friendly and attentive. I truly appreciated that the culinary team worked hard to accommodate my gluten and dairy allergies, and the food prepared for me was very good. Unfortunately, our vacation took a turn when one of my daughters developed severe stomach issues that lasted for several days. I also became very sick during the trip and am still dealing with a stubborn cough and painful, irritated ribs from coughing so much. It has taken a lot longer to recover than I ever expected. While we can’t say for certain what caused our illnesses, it had a significant impact on what was supposed to be a relaxing family vacation. We chose Grand Velas because of its reputation for exceptional service and attention to dietary needs, so the experience was especially disappointing. I hope the resort continues to prioritize food safety and guest well-being so that other families can enjoy the vacation we had hoped for. Needles to say, we won't be vacationing in any parts of Mexico in the future.