Grand Velas Riviera Maya

Me and my husband had an absolutely wonderful vacation experience at Grand Velas Rivera Maya! Braulio was our Personal Concierge, he went above and beyond to make sure we had a great stay at Grand Velas and was extremely helpful!

Let’s note some of the highlights - the staff was awesome. The concierge really did some nice touches to make my kiddos smile - so kudos there. The property is beautiful - the jungle pools are a must (which I always know we are paying for the beach - but truly - go spend a day at those pools. There was almost no one at the property which was really nice (but also confirms the resort is overpriced for the value - as I’ve traveled to multiple locations in Cancun at this same time of year for comparison) The food - multiple restaurants weren’t open because we visited in October - so you are already limiting your options…which is even more disappointing- because if you are traveling with kiddos - you aren’t even able to access some of the daily options (for lunch we were limited to one restaurant which the food wasn’t that great - but you are stuck with it every day). This was a huge letdown. I chose what I thought was the much more luxurious resort in Grand Velas to enjoy the food - and sorry to say - big disappointment. MOSQUITOS - we seriously made a game out of how many we could kill a day because there are so many. They tried treating for them around the property while we were there - but they are everywhere. My advice is to select somewhere in the Hotel Zone. Much better, no mosquitos, and better bang for the buck. Other 5 star resorts were 3K cheaper than this - and I am of the belief I would’ve had a better time staying at these other options. It is hard finding luxury spots that are kid friendly - but I’m just giving my two cents for those looking.

We had an amazing time at Grand Velas Riviera Maya. The location is stunning, the hotel and ocean suites are gorgeous, and the food is delicious! But what sets this resort apart is the service - the staff go above and beyond. You can tell that it is their pleasure to be there and make your stay exceptional. And a special thank you to our personal concierges, Braulio & Alfonso, Enrique who assisted us during our stay, to make sure we had a memorable experience!

We had a phenomenal stay! Alfonso, Enrique and Braulio were our concierges during our trip and they were all so kind and attentive! This was our 2nd stay at the resort and we will definitely be back!!

I honestly could not say enough great things about this resort. And I'm not sure whether my husband and I had more fun or our kids. This place is incredible, the service was impeccable - actually even superior to any we've experienced at other luxury hotels and resorts. Our kids are still talking about our concierge Alfonso Alamilla who went out of his way DAILY to make us feel special and welcomed - between gifts and surprises for our kids to helping us recover lost shoes at the pool - he put a smile on all of our faces daily!