Grand Velas Riviera Maya

Gran Velas is fantastic. We’ve stayed here multiple times over the past few years, and we keep coming back because the all-inclusive experience is second to none. The restaurants are outstanding, the staff is incredibly friendly and attentive, and the grounds are absolutely immaculate. This was our first time staying in the Ambassador section. We usually stay in Grand Class, and after this trip, I can confidently say that if you’re traveling as a couple—whether with your spouse or significant other—Grand Class is well worth the extra cost. The Ambassador section is much more family-oriented, so it’s naturally a lot louder. Nearly every room around us had children, which created a very different atmosphere than what we’ve experienced in Grand Class. That said, Gran Velas will always be a five-star resort in our book, and we’ll absolutely be back. We just highly recommend choosing Grand Class if you’re looking for a quieter, more relaxing couples’ getaway.

What an incredible venue, and what amazing staff. Never have we experienced service like that. Our personal concierges, Jorge and Antonio, were the cherry on top and were constantly working behind the scenes to make our stay that much better. Thank you for a wonderful week!

We’ve traveled to a lot of beautiful high end resorts and this was at the top of the list in terms of service. Miguel and Sofia, our personal concierges, were absolutely incredible. They were available in a moments notice for anything that we needed. They even made a fun balloon bubble bath for our kids while we were away from the room for a short time. This place did it all!

Fantastic experience from start to finish. The staff is second to none. Alfonso and Braulio were terrific. Everyone is always so kind and polite. You can tell they take pride in their work and in making each person’s experience truly exceptional. The property is always super clean. The food is amazing! Can’t say enough good things and definitely plan to come back!

We had an amazing stay at the Grand Velas resort in Riviera Maya. We have stayed at two other all inclusives and this is by far the best service we have ever had. Everyone we encountered was amazing and no detail was overlooked. Our personal concierges Sofia and Miquel were excellent. They even made a special bubble bath for my 8 year old complete with unicorn and rainbow balloons and she absolutely loved it. They were fantastic!