May 14, 2017 for 3 nights for 2 adults.

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Grand Velas All Suites & Spa Resort Riviera Maya in Playa del Carmen, Mexico

Crystal clear ocean waters, lush jungles and intriguing cenotes make Mexico's Riviera Maya a tropical paradise. It is here that all-inclusive luxury is redefined at the new Grand Velas All Suites & Spa Resort Riviera Maya. Fronting the white sand beaches of the Caribbean coast, the resort is fringed by a lush Yucatan jungle, promising a rich selection of activities on land and at sea, as well as the serenity of a secluded beach. The brilliant Caribbean offers opportunities for kayaking, sailing, sport fishing or a refreshing swim, perhaps with sea lions and dolphins. Choose to explore the jungles by horseback or on an exciting zip line tour through the canopy, stopping to relax in a natural hot spring. The Riviera Maya is a playground in the sun, and now with Grand Velas, it is home to spectacular tropical luxury.

Grand Velas Resorts are known for unrivaled 5-diamond luxury, and the new Grand Velas All Suites & Spa Resort Riviera Maya is no exception. Exquisite accommodations embody luxury living with contemporary Mexican decor and amenities such as oceanfront and jungle terraces with private plunge pools, in-room massage tables, whirlpool bathtubs, plasma screen TVs, wireless internet access, and 24-hour room service. Enjoy concierge service by the pool, or on the private beach, leaving you free to contemplate the blue skies and where to have your next sumptuous meal. The delicious options are plentiful and range from family friendly to fine, gourmet dining. Adults can seek out the spa, or time with a private trainer, while the children enjoy themselves in the Kids Activities Program, or the entire family can visit ancient Mayan ruins, touring Tulum, Chichen Itza, and Coba for a fascinating glimpse into the mystery of the Mayan culture. At Grand Velas, bask in the Mexican sun and soak in the luxury of the Riviera.

Location of Grand Velas All Suites & Spa Resort Riviera Maya

Grand Velas All Suites & Spa Resort Riviera Maya
Carretera Cancun-Tulum KM 62 Municipo de Solidaridad
CP 77710
Playa del Carmen, Mexico

Nearest Airport: CUN

Amenities for Grand Velas All Suites & Spa Resort Riviera Maya

  • General Information
  • 491 Suites
  • Ecologically Sustainable Practices
  • Dining
  • 24-Hour Room Service
  • Snack Bar
  • 7 Restaurants
  • 5 Bars
  • On-Site Amenities
  • Beauty Salon
  • Concierge
  • Spa on Property
  • Laundry Service
  • Fitness Center
  • WiFi
  • Game Room
  • Live Entertainment
  • Boutiques
  • Butler Service
  • Outdoor Whirlpool
  • In-Room Amenities
  • Turndown Service
  • Air Conditioning
  • Bathrobes
  • CD Players
  • Direct Dial Telephones
  • DVD Players
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • iPod Docks
  • Flat-Screen Televisions
  • Whirlpool Bathtubs
  • Luxury Linens
  • Coffee & Tea Facilities
  • Pillow Menu
  • Luxury Bath Amenities
  • Private Pools
  • Walk-In Closets
  • Activities
  • Bicycling
  • Cooking Classes
  • Fishing
  • Kayaking
  • Sailing
  • Tennis
  • Pilates
  • Scuba Diving
  • Snorkeling
  • Ecological Excursions
  • Tai Chi
  • Yoga
  • Beach Volleyball
  • Fitness Classes
  • Art Classes
  • Business
  • Business Center/Services
  • Meeting Rooms
  • Conference Facilities
  • Family
  • Babysitting
  • Kids Pool
  • Kids Club
  • Children's Menus
  • Nearby
  • Historic Sites
  • Interests
  • Beach
  • Family
  • Golf
  • Summer Getaways

Reviews for Grand Velas All Suites & Spa Resort Riviera Maya

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TripAdvisor Traveler Review Rating Reviewed 1 day ago

I took my company there for a sales incentive trip! Great place and very much enjoyed by all! The food was outstanding with the exception of one of the restaurants, Covina, but that's OK as there are 8! The service was exceptional. I had 23 on our trip and everyone loved the rooms and amenities. Wow - the spa was the best I have ever been to and I have been to spa's all over the world. Visiting the spa is a MUST and to schedule time for the hydro therapy experience. While I was there with my company I would consider this a place to take my family without hesitation. One would not know this is an all inclusive resort based not he food and service and there are plenty of buy up options. Highly recommend.

Amy P

TripAdvisor Traveler Review Rating Reviewed 2 days ago

Grand velas is an awesome all inclusive resort. We had the best time. The grounds are gorgeous. The pool and beach are beautiful. The restaurants were phenomenal. We ate at Piaf and Cocina de Autor. Cocina de Autor was one of the best dining experiences my boyfriend and I have had, a 12 course tasting menu with wine pairing. Absolutely out of this world!! Our waiter Ramses and his assistants Samir and Rafael were excellent. We requested Ramses to be our waiter the 2nd time we ate there. He is friendly and couldn't be any nicer to us. He is an excellent waiter. His assistants were also very good. We actually were invited into the kitchen and met the chef!! Was so cool. We spent a lot of time at the pool near the grand class suites. The Aqua bar and its crew are awesome, especially Carlos Armas and Felipe Uc. They were the best!! Carlos was so accommodating and couldn't be any nicer to my boyfriend and I. He made our trip. He is friendly, and very helpful. He was able to get the Masters on the tv on for us at the Aqua Bar. We wanted for nothing. Felipe was an excellent bartender. He made excellent drinks and was very attentive and friendly!! We stayed in the grand class suites. Great suite, especially the plunge pool and the ordering of breakfast to our room. We had the best time!! Can't wait to go back!! Laura Morton

laura42474 - Staten Island, New York

TripAdvisor Traveler Review Rating Reviewed 2 days ago

The Grand Class is certainly grand! Amazing views from the oceanfront balcony, incredible food, wonderful wine selection. Everything was first class. As a travel agent, I would highly recommend this resort to anyone.

april_farmer - Lynchburg, Virginia

TripAdvisor Traveler Review Rating Reviewed 2 days ago

Grand Velas was an amazing family trip. I have kids 9, 12 and 14 and we all loved it. The best part of the trip was our Zen Concierge Aaron. He was so amazing and helped us out with everything we needed from day trips to minibar requests to dinner requests and much more. He was so timely and seemed to be there whenever we needed him. He was one of the nicest people we have ever met and helped make our stay unforgettable. Besides Aaron, the place was beautiful. We stayed in the Zen section and it was very easy to get to the Ambassador section. There were vans waiting all the time. Everyone was incredibly friendly and the service was top notch. The food was unbelievable everywhere, including at the pool. The pool staff was prompt and always willing to get you anything you wanted. The spa was incredible. The water experience before was amazing and the spa treatment itself was perfect. My family also did the fish therapy and that is something they won't ever forget! My kids also loved the hamster wheel ball in the pool, the shows, the karaoke club, the kids club (and hair beading), and the water sports in the ocean. I can go on and on. All in all, it was a top notch vacation in every way and I would recommend it.

Dana R - Westfield, New Jersey

TripAdvisor Traveler Review Rating Reviewed 3 days ago

I want to start by saying that my husband and I have traveled to the Riviera Maya at least once or twice a year for 12 years, and travel extensively in Europe, Hawaii, and the Caribbean, but I have never left a TripAdvisor review. I feel I have to this time as the experience was unbelievable and beyond what I've seen before. And this time, a resort really went overboard for the welfare of my child; for that the least I can do is provide this review. For context, we have stayed at what i consider some of the best resorts in Mexico and the Caribbean, including the Fairmont and Mandarin in riviera maya, Jade Mountain in St Lucia. This was our first trip to Mexico with the kids, ages 3 and 7, and we were prepared to sacrifice quality and luxury a bit for the sake of a family-friendly place our kids might enjoy. We were continually stunned by the quality and service of Grand Velas, and I will plan to stay here in the future even if I were to vacation without my kids. I'd recommend it to people without kids as well. I will review the food, kids club, and rooms, but the most standout experience came from the misfortune of my 7 year old being stabbed in his bare foot by probably a sea urchin (we didn't see it, just lots of blood and a hole in my sons toe) at the beach. My husband and I are both surgeons in the US, and I did bring some supplies and medications since I am the paranoid overprepared mom, but we didn't know anything about urchin venom, didn't even know an urchin was the culprit, and honestly were so worried about the amount of pain he was having from what seemed to be a smallish puncture wound, that we thought maybe our vacation was over and we'd have to fly back home to get medical care, especially when his foot swelled and turned red frighteningly quickly. Multiple Grand Velas staff scrambled to wrap his foot in towels, and our concierge, Santiago, appeared as if by magic, offering to escort us to the urgent care in Playa del Carmen 15 min away for xrays, so he could serve as interpreter and navigator. He helpfully explained types of sealife (rockfish, urchin, stingrays) that could have caused such an injury. Within minutes, a wheelchair appeared, our rental car was at the lobby with ice cold drinking water preloaded into the console, and Santiago CARRIED my child to the car. He stayed the whole urgent care visit, helped me obtain antibiotics (we needed a kind I hadn't packed), and navigated us back and forth in an unfamiliar town. This wasn't some fake attempt to woo the customer. Santiago is an amazingly kind man with genuine concern, told us about his own family during the drive to the hospital. While there, I couldn't help but notice he helped other English-speaking travelers in the hospital lobby by interpreting and helping them get medical care, which had nothing to do with why he was there with us. He is a true gem and I hope the hotel management appropriately rewards such an incredible person who represents them this way. In the end, we were able to stay and enjoy the rest of the vacation, in thanks to Santiago's help. Resort doc is a joke. Some Canadian dude who must moonlight here for extra change who saunters into the hotel lobby wearing a ridiculous lab coat (must be worried he'll soil his khakis dispensing random pills even though he doesn't bother to see a patient). Charged $75 just to write an rx for cipro (which u can buy over the counter in Mexico for $5 but I didn't want to leave the resort again with my son being unwell) even though he never once asked to see my kid. Resort assured the $75 could be charged to the room, but the doc tried to insist I had to pay him cash or he'd charge me $200 for a "full-assessment" (how can you charge a full assessment when you haven't seen the patient?). I am sure he has ripped off many a traveler this way. He backed off a bit when I told him I was a surgeon from the US, and gave me the pills for the $63 I had in my wallet when I told him I'd already gotten the max cash advance from the lobby and had no more, but it pissed me off that anyone who claims to be a medical doc is trying to capitalize on another's misfortune-sickening and a disgrace to the profession. The room: huge! We wanted a suite so the kids could stay in a separate room, but this turned out to be irrelevant. They had so much fun they stayed up till 10:30 every night and crashed exhausted in their beds. Tub you can swim in, beautiful finishes. Marble floors. Lovely. The TV did stop working once but this was rectified within 10 min of a call to the front desk. Service: this was a standout. Examples, I could go on forever, but will give a few examples. I asked for extra sheets to make the sofa up as a bed for the three year old. Within minutes, THREE women appeared at the door with down comforters, pillows, etc, and made the sofa up in 5 minutes like a tiny, posh bed for the little one. We went to the breakfast buffet. You can't even carry your food to the table because a uniformed waiter appears and carries it all for you. One waiter even carried a plate with a single macaroon--service is so amazing it's almost embarrassing. We asked for a babysitter on a rainy afternoon to accompany our 3 year old to the kids club with his brother (required for kids under 4 to help with potty breaks etc). Santiago had one within an hour, recalled instantly our kids' nut allergy, assured he would remind the sitter, the kids club, the dinner restaurant. At the pool, staff literally scramble to fluff your towels, adjust your sun umbrella, refresh your margarita, shuttle our one smoothie after another for your kids. Food: another standout. Without being snobby at all, we are total foodies and consider good cuisine a highlight of a trip. All inclusive usually implies mediocre food to us. Not so here! We tried the Mexican Frida, Mayan Chaka, and French Piaf. First was great, last two AMAZING. We love trying authentic local food and the Mayan place didn't disappoint, with dishes done with a gourmet flair. Waiters there not as good as Frida or Piaf but the food made up for this. French restaurant was fantastic, waiters well-trained. Beware, they take the dress code seriously and men really need closed toed shoes (my husband had to borrow a pair from the other family we were traveling with). At the pool, you can get the usual chicken finger, fries, burgers for the kids, but if you want some authentic tacos/ceviche/guac/whatever, just say so and they'll make it for you. Never heard "no" or "we don't have that". Never seen as beautiful a display of exotic fruit as I did each morning at Azul. The food overheard has got to be staggering. Kids club: pretty good. Probably not as great as Beaches Turks and Caicos, where there are more kid-activities like the water slide and more stage shows. But the ladies there seriously take fantastic care of the kids and both of mine were anxious to go back after the first day. I stopped in and my 3 year old had fallen asleep in the sitter's arms, having missed his usual nap in the excitement of face painting. And she was rocking him in her arms like a baby (and he's 32 lbs so no small feat)! So loving. I think her name is Berelinda (sp?). They had a cool fire show for the kids they loved. A petting zoo with ponies and chickens. Beach: meh. The one sorta downside. To be fair we missed the first day due to the sea urchin incident, and the last two beach days it rained a lot. But no fish at the shore, despite being really a rocky bottom. Obviously beware and wear reef shoes if you want to avoid the local ER like us. There are funny man made breakers off shore, maybe to keep the waves small? They did a great job clearing seaweed and making it pretty but it's not great to wade in the water bc of the rocks. Great to lay out though. In short, awesome resort, will plan to be a regular. Special thanks and gratitude to Santiago. There is no way to a mom's heart more than caring for her child. You are the best!

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