Grand Velas Riviera Maya

Excellent service and world class hospitality throughout our stay. Special thanks to our personal concierges, Ricardo and Alejandro, for their superb professionalism and attentive care during our visit.

We absolutley loved our stay. OUr concierges, Nicolas and Jeronimo communicated daily making sure we had everything we needed. All the staff was wonderful. We will return.

Jeronimo and Nicolas were amazing! The trip was fantastic, and they’re concierge service put it over the top!

To say we highly enjoyed our stay at Grand Velas is an understatement. Our personal concierges, Jeronimo & Nicolas were amazing! I never imagined that level of attentive, professional, polite, courteous and friendly level of service was possible or even existed. Learning that they have best friends since age 4, and that Nicolas is expecting his first child, a son in August, deepened the connection. When they referred to us as “family” I truly felt like we were. I hope to have the opportunity to return, catch up with them, see photos of the baby! Beyond my admiration for these two amazing gentlemen, I cannot speak highly enough of the entire staff at Grand Velas. From housekeeping to the staff in all the first class gourmet restaurants (don’t get me started on the food! Amazing! Every meal, every bite, a lush sensory experience) and everyone in between. I felt like royalty for a week! Additionally, I wish to give a Super Special Amazing Shout Out to Reyes at the pool! From day one, he learned our drink of choice, greeted us with it when we arrived each day and made sure our glass was never empty. It was the most incredible experience of my life in the most beautiful amazing place I’ve ever been.

My husband and I visited Grand Velas Riviera Maya in July of 2026 and had such a wonderful experience. The atmosphere is stunning, the pools are the most beautiful ones I’ve ever been in, the views of the ocean—I could go on and on. We visited the spa and my husband and I both agreed that it was hands-down the nicest spa facility we’ve ever been in. We can’t recommend that enough! The food is incredible! It isn’t like most all-inclusive resorts where you get as much as you’d like, but wish that the quality was better. It is top notch, amazing food! I was pregnant when we visited and the mocktails were also spectacular!! One of the best qualities of the resort is the staff. Everyone is so joyful, welcoming, and accommodating. They truly want you to have a wonderful vacation and it shows in how well they take care of their visitors. Our personal concierge team (Nicolas and Jeronimo) went out of their way to provide things when they saw a need! For instance, my husband finished a book he brought from home and asked if there was a bookstore on the property. Before we knew it, several were selected for him so that he could read by the pool. The staff attending the pool area (we stayed in the adult section, Grand Class)—shout out to Yasmin and Reyes!— were SO attentive!! They always double checked that my drinks were without alcohol, made wonderful recommendations for us, and were so genuinely kind. Overall, we could not have enjoyed our stay more and will definitely be back. We were able to relax and enjoy the beautiful surroundings, the amazing food and drinks, and get to know the staff and it all made for a stellar vacation!