Grand Velas Riviera Maya

My stay there was very delightful and relaxing. The food was absolutely amazing. I enjoyed the activities that were available throughout the day. The only thing that I might suggest would be with regard to solo guests. Perhaps you could ask them if they would be interested in meeting other solo guests.

Our experience was a 10 out of 10 .We had the best time ever. The restaurants on site was also amazing, however the Piaf and Azul were our favorite. The spa was absolutely amazing. We did the tour of the cenotes..absolutely breath taking.The accommodation was top notch 👌. We will definitely return in future with our family. Our Assigned concierge waa absolutely amazing as well.Jeronimo and Nicholas were very attentive and ensured we has a wonderful stay. Thank you both.

Our experience during the five days of our stay was truly wonderful. All of the teams performed exceptionally well, and we would like to especially recognize César Fernández, our concierge coordinator, who was highly professional, informative, and consistently kept us updated on all matters. The doormen were excellent; they even remembered our surnames and were always courteous, kindly opening car doors for us and making us feel warmly welcomed. The restaurants were equally impressive. The food exceeded our expectations, and we were genuinely delighted with every dining experience. The chefs deserve the highest recognition, and the waitstaff were outstanding—professional, attentive, and always friendly, with welcoming smiles and a willingness to assist at all times. They made us feel very comfortable throughout our stay. We visited this hotel last year and chose to return this year because of the quality of service, the exceptional customer care, and the impeccable condition of the property. It offers everything we look for, and it is very likely that we will return again next year. If I may offer one suggestion, it would be that the pool bar team strive to provide the same level of service as the rest of the staff. This is not to suggest that anyone should lose their job; rather, we believe that additional training would help ensure their service aligns with the high standards demonstrated throughout the hotel.

Excellent service by Francisco and Nora And also Ricardo at the Lobby

Our concierges Alfonso & Braulio made our trip and are the reason for the 5* review. They were kind and responsive and being able to use Whatsapp was wonderful. I was interested to go the Grand Velas just because I know a few people who have gone. We stayed in the Grand Wing which is probably a silly idea if you have kids as they are not really allowed anywhere in that wing and people are angry that kids are accomodated in tha wing. My own view is that it is hard to figure out the target market: Who it would be potentially: - Someone who really enjoys nice pools by the ocean (but not beach focused) - Someone who really enjoys long and drawn out dinners - Someone who really wants a quiet vacation - Someone who wants USA adjacent food rather than something truly mexican. Now I would think for many American families there are better options nearby. In some sense this is a Iberostar/Barcelo experience but with nicer bedding so if you want that I wouldn't pay the extra and just pack a pillow. I would also suggest that the Hotel Xcaret Mexico where we usually is far more visually attractive, nicer rooms, and has far superior food and service. Except for the front desk which is abysmal so you would have to mentally prepare for that. If you like the beach then sadly the beach just isn't that great. It is rather rocky and the water can get very cloudy. We were just at La Romana and it was amazing how much nicer the beach/water was there relative to this. This isn't the fault of the Grand Velas. It is just a challenge for all resorts that are on the Riviera Maya right now. But if you want the beach I would look for a different area. We had a few service issues which were specific to our stay. Which probably make me less enthusiastic than I could be. Odd smells in our room. Empty kids club. Rude front of house staff etc. But I think that may have been just us and not something generalizable.