Grand Velas Riviera Maya

The Grand Velas experience was something I’ve heard about for the longest of times and my wife and I decided to celebrate our 10yr anniversary there. The service was exceptional and by far second to none. I’ve been vacationing in the Riviera Maya area for over 25 years and have gone to many of the resorts / hotels in the area. Never have I once had the quality of service that goes above and beyond my imagination until Grand Velas. It was almost like they knew what we wanted before we wanted it and also made accommodations for things we didn’t know we wanted until we experienced them. We accredit this extraordinary experience of excellence to the Dynamic Duo of concierge personal who helped us make the most of our vacation/ anniversary. Nicolas & Jeronimo were truly a team that made this experience that much more memorable. They covered for one another without any lapse or gaps in service. They are simply the best and if they were to move to any other resort, we would book with that resort because we know the standard of care that will come with these two. Grand Velas stands for Excellence and the resort and staff didn’t fall short at all of that expectation. Thank you all again for an amazing experience!

I was amazed at the sense of urgency for Customer Service. Carolina and Daniel were Excellent. The entire staff at Grand Villas Rivera Maya was attentive , helpful and friendly. In particular we found Bistro had a magnificent team , Daniela, Ray ,Samuel,Fernanda serving great food and Family like care. We are very pleased to report that we plan to visit them again.

If you are headed to Cancun, Grand Velas is a MUST. If you stay anywhere else, you are throwing money away. The food was AMAZING. Even room service and pool service food was better than you can get at ANY other resort. If you want an amazing and attentive staff, request Carolina and Daniel as your concierges. Carolina checked on us regularly, made recommendations, and even sent us pina coladas when she saw us lounging in the pool. The Water Ceremony at the spa is worth the price of admission ALONE. My wife and I had a couples massage that rivaled ANY massage we have had in Kaui, the Grand Caymans, Sedona, or Lake Tahoe. The Grand Velas is a MUST. The attention to detail, attention to the small details, and genuine care taken by the staff make this a TOP NOTCH. resort. ENJOY!!!

Gorgeous lush resort with the best service I've experienced from an all-inclusive hotel. Everyone was so incredibly friendly, from the housekeepers to the restaurant servers to our personal concierge Zuly & Paolo who made sure we were always taken care of. Recommend having Whatsapp because they will message you daily of resort activities and any reservations and menus which was very helpful. Definitely use the concierge to help secure dinner reservations which you should have every night. The dinner restaurants are not like a typical all-inclusive, they all feel like high-end fine dining so also pack some nicer dinner clothes. Tried nearly all the restaurants and had truly amazing food and service and lovely signature cocktails and mocktails. We are used to NYC fine dining and these restaurants really were top notch, we especially enjoyed Cocina de Autor, Chaka, and Frida. Others have said good things about Sen Lin but personally felt both the service and food were not up to par with the rest of the resort. Also Sen Lin and Lucca are probably the most popular with families with young kids so the vibe was just louder and more chaotic. The beach area not the best esp with the sargassum season so if white sand beaches with Caribbean type blues are important to you, this isn't the area for you at this time of year. But the pools are beautiful and poolside service very well done. We especially enjoyed the poolside tacos and the popsicle cart was a nice touch for the kids. Read some complaints about cold pool temps but perhaps it was the season bc they were actually so warm and would have minded it cooler! No morning fights for pool chairs which I appreciated, we usually came out from breakfast about 9:30 and could still find places to sit. Breakfasts and lunches at Azul were great and the coffee shop was amazing. Did a photoshoot with Nerea and thought the photos would be terrible bc we were so sweaty and weather wasn't the best but they came out so well and ended up getting a big package! Not as much nighttime events as other resorts but wasn't an issue for us bc we usually did a later dinner and then were ready to relax in the large room and go to bed. They do give you an opportunity to charge tips to your room but we brought some pesos and while technically not required, definitely appreciated by the staff. Overall an incredible resort to truly relax and feel pampered.

A very relaxing experience in a picturesque beach hotel. This all inclusive experience is a must for the family. Great for reunions. Plenty of activities for all age groups. Our room had Enrique and Luz as our concierge. They were attentive to our requests and made sure our experience was without hiccups. The bars and food were delicious. There’s some level of fussiness with restaurants and providing an optimal experience for our large group. Wish Azul was open for dinner to accommodate the young kids