Grand Velas Riviera Maya

We just finished an anniversary dinner at Sen Lin with our 3 yo daughter We are overjoyed to share not only was the food fantastic from the presenter drinks to the amazing desert, but want to brag about our service from Johnny Luis and Aleajandro. They took such kind care of our daughter and provided a wonderful experience.

We had such a beautiful and memorable stay, and a huge part of that was thanks to our incredible personal concierge, Jessica Meza. Traveling with two young kids (and expecting our third!), Jessica made sure everything felt effortless and personalized—from the moment we arrived. Some of our favorite thoughtful touches: kid-sized slippers and robes, a step stool in the bathroom so our little ones could easily reach the sink, a stroller rental ready to go, beach toys, and even a soft bath sponge for the kids. Jessica even surprised us with a balloon arrangement featuring a teddy bear and pink & blue-covered strawberries—such a sweet gesture for our little “family babymoon.” Each day, she sent over a list of resort activities tailored for both us and the kids, and made sure we had dinner reservations every night. The entire property was so peaceful and family-friendly—engaging without ever feeling overstimulating. We loved the contrast between the tranquil Zen Pool (which felt like a daily spa experience) and the more energetic Ambassador Pool, which had live entertainment that changed every day. Poolside service was amazing throughout our stay, but Gabrielle at the Zen Pool truly stood out—always so attentive, kind, and just the best to be around. The service never disappointed. Our 6-year-old was obsessed with the zipline and bungee trampoline, while our 3-year-old enjoyed cooling off in the kids club. One afternoon we stumbled on a beachside surprise with fresh coconuts and hot BBQ—such a fun treat for everyone. One of the highlights was dining at the Michelin-starred restaurant. Jessica helped us book it, and even though I’m pregnant, they created a beautiful mocktail pairing for my tasting menu—it was such a thoughtful touch. If you’re visiting, I couldn’t recommend this place more for both families and adults. And definitely ask for Jessica Meza as your concierge. She made our trip seamless, special, and truly unforgettable. You won’t be disappointed!

Amazing resort. Sen Lin was so delicious. Special thanks to Luis and Suzi for making my son feel extra special on his birthday!

First time to Grand Velas, and our family had an amazing week. All 6 dinner restaurants were equally enjoyable. same was true of the water sports, spa, etc…. The entire staff was great but in particular make sure you ask for Antonio Saldivar (concierge) who made the trip even more special for us !!! We will be back for sure.

The Grand Velas was a true 5 star experience. Every day we were treated to the most amazing hospitality, incredible food, outstanding service and friendly smiles at every turn. Our concierge, Gilberto, was such a genuine, kind and thoughtful host. He anticipated our every need and made us feel like family while treating us like royalty. We cannot wait to come back. I wouldn't hesitate to give this resort a 5 star rating and the highest recommendation.