Grand Velas Riviera Maya

Overall, we had a great stay at the Grand Velas Riviera Maya. Our Zen Grand Suite was spacious and clean, and we loved the tranquil atmosphere over there. The property as a whole is very well maintained. Our concierge, Jessica, was fabulous— so friendly and helpful throughout our stay. Other highlights include the Kids Club (my kids loved it) and the spa! We felt the food was just ok— the à la carte restaurant dinners were better than the buffets. Service was mostly excellent across the property but a bit spotty poolside. We traveled over spring break so it was definitely busy, but it never felt overwhelmingly crowded. The only time we noticed was in our daily fight to find pool chairs. Overall, the resort shines in its family-focused atmosphere and amenities.

My family visited over spring break and it was phenomenal. The amenities, quality of food and the service were above all expectations. Our room was beautiful and so big for our family of four. The pool was peaceful and beautiful and the food was delicious. What set our trip apart from other was Luis, our concierge for the week. He truly cared about our experience and looked in all the details from dinner bookings, activities or any minor question, Luis was there to ensure our family trip was restful and fun. He truly was exceptional . Could not recommend this place enough!!

Went on a girls' trip with my friend and my 4 year old daughter. We were absolutely spoiled by our concierge team, Jeronimo, Braulio, and Alfonso, and the rest of the staff. Our room was incredible, we had a balcony with a lounge pool in Grand Class. We loved the nightly shows and dinners. The special restaurants had unique and fun menus. The pool and swim up bar were fun - go early and claim lounge chairs if you want them. Overall, we had an incredible time. Special shout out for Antonio at Azul. He is the best waiter ever, and remembered us every time he saw us and made our dining experiences very special. He even helped us on our quest to find coatis, iguanas, and weasels. The spa was such a unique experience. We did the 80 minute aromatherapy massage followed by the water ceremy. It was incredible! Highly recommend!

Grand Velas Riviera Maya “Our Happy Place” Grand Velas is truly our happy place. Amy Negrete and her entire team are incredibly attentive, thoughtful, and always provide the most exceptional service. Alfonso, Leo, Jeronimo, Jesus, and Braulio checked in on us constantly, making sure we always had everything we needed—and always willing to go above and beyond. Mario, our poolside waiter, was an absolute joy. His friendly smile and genuine care made every day feel special. And Antonionthe waiter in the Azul restaurant who has been there for years, is someone we absolutely adore. Michelle and the hostess team are simply darling. They always run ahead to open the door, help with plates, and guide us to our favourite spot without us even saying a word. The chefs at breakfast are phenomenal. I wish I knew the names of the two head chefs—they’re extraordinary. Whether it was preparing special sushi when my favourite wasn’t offered, or bringing fresh avocado with my eggs without me even asking after the first few days, they remembered every detail and made every morning feel personalized and thoughtful. Jacob and the teens club crew are unbelievably fantastic. My son absolutely loves joining all the games and activities, and it’s so comforting knowing Jacob is looking out for him and making sure he’s always having fun and feeling included. I truly cannot speak more highly of this resort. The service is unmatched. The landscaping, the flowers, the beautiful walkway from Grand Class to Azul, the sparkling ocean—it’s all breathtaking. And the food is unlike anything you’d ever expect from an all‑inclusive resort. When you talk to other guests, you quickly learn that most are repeat visitors. And we completely understand why—once you experience Grand Velas, you never want to go anywhere else.

This is hands-down,the greatest family vacation resort around. It is pure excellence. The accommodations, the views, the beach, the food, the service, the architecture…. This is our 10th return trip to the Mayan grand velas …. And I refuse to book anywhere else. The people of this resort are so incredibly kind and gracious and so appreciative …. I’m always amazed at how well they speak English and how good they are at interacting with the guests. They always go out of their way to make sure that you are fully satisfied and they do it so graciously and kindly. We absolutely adore the people that work at Grand Velas. A special thank you to Amy Negrete and her wonderful concierge team (Leo and Alfonso). Also to the amazing hosts and waiters at Azul (michelle and Antonio) …. Not to mention the pool waiters who do such a great job (tayte, Mario etc) Everyone is so dialed in and go way beyond …. It’s truly a magical experience and we will be returning again. The food at this resort is outstanding and The restaurants are incredible. Every morning the beach is plowed and cleaned and is spotless …. The agriculture is also stunning. I recommend this resort to anybody who wants an incredible vacation experience. It is worth every penny to us!!