Grand Velas Riviera Maya

Excellent experience and our concierge, Jeronimo, took great care of my entire family (especially my toddler)! He anticipated all of our needs and wowed us from the start.

We enjoyed our 5th visit to Grand Velas, Riviera Maya over Thanksgiving with our large family. As always, the hospitality and experience was unbelievable. Thank you to Robyn Ayers at Dream Makers Vacation Services for the impeccable planning, coordinating (and introducing us to this amazing resort 10 years ago!). The facilities were well-maintained and consistently updated. Our crew (young and old!) loved the updated Teens Club. The dinner events on the beach were well-orchestrated and pretty remarkable. The staff went above and beyond to make our experience memorable and displayed top notch hospitality: -Daniel, our concierge, always had a smile on his face, even while fielding the countless requests from our group and keeping us organized and informed. We did not have to think about anything-- Daniel made sure we had our reservations, appointments, plans, etc. all straightened out. -at Azul, Alonzo, David, Antonio and Ernesto greeted us each breakfast and lunch with warmth and hospitality, always taking great care of us -at the pool Humberto, Ruben and Orlando kept us fed, hydrated and comfortable, always with a big smile and great energy. It was very busy but you'd never know! -at the cabana spa, Gloria and her team (Lim and Noehmi) provided mutiple poolside and cabana relaxation treatments. Thank you to the entire staff at Grand Velas for providing excellent service and an unforgettable week!

This place is a true paradise. Every area is a beautiful view. Spacious, indulgent, and beautiful. This service and professional staff are at the top of the chart. The food, simply the best! Our waiter at SinLe Dan and Victor took excellent care of us With recommendations, Samplings and so helpful. Our private concierge, Guillermo was a delight. One of my best trips ever and I travel a lot

We absolutely loved our stay here and will be back next year. Our three young boys had so much to do and we were all so well taken care of. Everyone was absolutely wonderful. Our concierge, Carolina Collado, was incredible. So kind and helpful and responsive! We loved her and will request her again next year!

I cannot say enough amazing things about this resort and our trip. Lucia was our travel supervisor who was extremely prompt on every email and anything I asked for, connected me to the correct person. Once we arrived EVERY single staff member always greeted us, smiled and made us feel like royalty. We had our own concierge, Dariana and she was AMAZING!! Anything I asked she was extremely attentive. Dariana checked in first thing every morning as well as sent me reminders on dinner and spa reservations as well as activities for the day. We had the absolute pleasure of partaking in the spa and I recommend the water journey before you spa!! I get a massage monthly and this was hands down one of the best I have ever had. My family and I will be back next year and bringing our son to spend time with us as well as the kids club which looked so fun!! All in all, if you are looking for a relaxing and fun time, 1000% come to Grand Velas!!!