Grand Velas Riviera Maya

This review is a year overdue, but checking into Moon Palace this year finally pushed me to write it. Our stay at Grand Velas was a perfect 10/10, and it’s become the benchmark we now hold every all-inclusive in Mexico and the Caribbean against. Unfortunately, Moon Palace didn’t come close to matching the level of service, aesthetic beauty, and overall class that Grand Velas delivered. The service was fantastic from start to finish. The rooms were genuinely high-end — beautifully designed and styled with real attention to detail. We had our own private en-suite pool, perfect for dipping our feet in and unwinding. The staff welcomed us so graciously, even greeting us with a complimentary local mezcal. The food was exceptional throughout. Honestly, our only regret was booking three nights instead of five. We’d return in a heartbeat — and next time, we’ll stay longer. 10/10. Highly recommended.

We spent 4 days at the Gran Velas in Cancun with family with the oldest member being 80 and the youngest being 11. Safe to say each one of us had a fantastic time. The hotel had enough activities to keep everyone busy. The assistance of Alfonso and Braulio, our private concierge our stay effortless

This resort is absolutely amazing! From the moment you walk in until the time of checkout. Views were breathtaking, food was delicious, rooms were beautiful, and the staff was truly one of a kind! Great time had by all!

Alfonso and Braulio were great helps trough out and made our stay much more pleasure able

The entire staff was incredible. All very knowledgeable about all aspects of the property and all the amenities. Alfonso and Braulio, our personal concierges, were especially attentive to our every need!