Grand Velas Riviera Maya

I loved my time at the Grand Velas with Jessica as my personal concierge. She was attentive to our every need & I really look forward to working with her again! I loved the Piaf restaurant & Sin Lin. Jessica was always able to get us reservations and accommodate our busy schedule. She also surprised me with a “get well soon” balloon decoration as I wasn’t feeling well one day. She went above & beyond!!

This is the 11th all inclusive I have stayed at and the 7th in the Cancun/Riviera Maya area. Hands down, this resort has the best service and food that I have ever experienced at an all inclusive. I felt like I was enjoying a fine dining experience at every meal. Room service was always good but not near as good dining in the restaurants. Pool service at the adult pool was excellent and we particularly loved Jorge and Domingo. They took great care of us! The entire resort is immaculate and even the poolside bathrooms were always clean. We will definitely be back again! If you are considering booking here, you will love it especially if you are a foodie who enjoys trying new things. As soon as you book your stay, I recommend reviewing the restaurant menus on the website, then contacting the concierge desk to make your dinner reservations for each night you are there. They do require reservations and the earlier time slots (6 PM) book up quickly.

Excellent experience! 10 out of 10 for service and ambience, food and atmosphere. Frida was my favorite. Nora, Jerónimo and Daniel were our Personal Concierges and went above and beyond daily. Their service and communication kept us informed and ready to stay involved in the onsite amenities and activities. Highly recommend.

Jessica was, without question, the best concierge we have ever met. From the moment we arrived, she made our entire stay feel seamless and incredibly special. She somehow worked her magic and secured us last-minute reservations at a Michelin-star restaurant, something we thought would be impossible, and it ended up being one of the highlights of our trip. Her connections and dedication truly set her apart. On top of that, when I (brilliantly 🙃) left my wallet and cell phone behind at the hotel one day, Jessica personally made sure they were found and safely returned to me. That level of attentiveness and care is rare. Every detail of our stay felt thoughtfully handled. Jessica went above and beyond in every way, and it shows in the overall experience this resort delivers. The property itself is absolutely beautiful, but it’s the people, especially Jessica,who make it exceptional. I cannot recommend this resort highly enough. If you have the chance to work with Jessica, consider yourself lucky.

My girlfriend and I recently had the pleasure of staying at the Grand Velas Riviera Maya in the Zen Grand section, and I can honestly say it exceeded every expectation we had. This was our first time visiting the resort, and from the moment we arrived, everything felt first-class. One of the highlights of our stay was our incredible concierge, Jessica. She went above and beyond to make sure our experience was perfect. She was extremely helpful, attentive, and always available to answer questions or make recommendations. Her warm personality and professionalism made us feel truly welcomed and taken care of throughout our stay. Jessica suggested that we try the tiki drink-making class, and it ended up being one of the most fun and memorable activities of our trip. It was well organized, interactive, and a great way to relax and enjoy the atmosphere. Without her recommendation, we might have missed out on that experience. The Zen Grand section was beautiful, peaceful, and immaculately maintained. The rooms were luxurious, the grounds were stunning, and the entire staff treated us with genuine hospitality. Everything from the service to the food and amenities was top-tier. This was our first visit, but it definitely will not be our last. A huge thank you to Jessica and the entire Grand Velas team for making our stay so special. If you’re considering staying here, especially in the Zen Grand section, you will not be disappointed.