Grand Velas Riviera Maya

Fabulous time at Grand Velas! We were hesitant to do an all-inclusive based on some past experiences but this trip far exceeded our expectations. First - You are provided a personal concierge who meet/greet you and are in constant communication with you throughout your stay. We had Enrique in the late afternoon/evening and Diana in early morning/early afternoon. They were both amazing! Extremely professional and helpful but also very friendly and personable. Anything we needed we just communicated via group text thread to Enrique/Diana and they were immediately responsive! Second - The food is phenomenal for an all inclusive. All of our dinners were at regular “order off the menu” type places. Not buffets. They even have a 1 Michelin star restaurant Cocina de Autor with an 8 or 9 course tasting menu with wine pairings. And the French place called Piaf was so good we ate there 2 out of our 4 dinners. The only buffet we had was breakfast and it was also excellent. Huge variety. Very well done. Overall this quality of food you would expect (and many times don’t get) at an upscale resort where you pay for each meal. And the included wine and liquors were all high quality as well! Service - Everyone we interacted with was friendly and professional. Waiters, pool staff, hostesses, etc. were all great. Spa - Amazing spa. Common areas, treatment rooms, staff, etc. All of it was wonderful. For a 2-4 night trip with friends, I would highly recommend it!

We had a wonderful stay at the ambassador building right on the beach. The food was of the highest quality and the service (especially our concierge/butler team, Jeronimo and Nicolas) were exceptional. The rooms were large, very clean and well equipped. We felt very little friction during our stay making it a truly relaxing experience. We look forward to our next stay!

Spent Spring Break with my family on the Zen side. The property delivered on every front. Jessica Meza served as our personal concierge and made the stay memorable. She handled requests fast, checked in often, and brought a warmth to her work you don’t always find at resorts. If you book the Zen side, ask for her by name. The Ambassador pool was the best on property. Clean water, attentive servers, comfortable loungers, and a calm vibe all day. Food was excellent across the board. Sen Zen had fresh sushi and a quiet setting. The Michelin restaurant was the dining highlight of the trip. Reserve early. Service everywhere, restaurants, pools, lobby, and housekeeping, matched the price point. You pay for all-inclusive luxury and you get it here. Already planning the next trip back.​​​​​​​​​​​​​​​​

We had the best time celebrating Mother’s Day and my husband’s 40th birthday! The food was amazing, the service was even better, and we can’t wait to plan our next trip back!

Great concierge with Francisco and Nora! They met our every need and we had a great stay.