Grand Velas Riviera Maya

This was a fabulous choice for a trip for our family —- the mist attentive service I’ve ever experienced at a hotel, and a great balance of family-friendly activities (sports, pools, kids clubs) and experiences for just the two of us (spa, adults-only pool, adults-only fine-dining). Shout-outs to our concierges Luis and Jessica, who messaged us and came to check on us throughout the day, Orlando the bartender for a very informative margarita class, and Carolina for a seamless babysitting experience. Thank you!!

Luis and Jessica’s welcoming faces was the perfect start to our weeklong family vacation at Grand Velas. They added special little touches like balloon bubble bath for the kids and birthday treats for my wife. The food, service and drinks were also top notch. The hotel was perfect and a much needed escape from being in the cold NE for the longest winter I can remember

We had such a relaxing and luxurious family vacation! Our concierges Jessica and Luis were super attentive. The resort grounds were amazing. We loved the spa water ceremony, the beach, and the pools. The food was amazing, especially for an all inclusive resort. We loved the Frida restaurant and our waiter, Jaime. 😊

WOW! I cannot give Grand Velas enough praise. This was our first all inclusive family vacation out of the country with our three children and it truly set the bar extremely high. Miguel and Guillermo were an absolutely fantastic concierge team. They provided the kids with pool toys and surprises throughout the visit that made them feel like royalty. They were extremely helpful with managing dinner reservations as well. Anything we needed, they anticipated and did for us. Pool and kids club staff was also incredible. Attentive, helpful, friendly and just overall accommodating to whatever we needed. The kids club was a true gem and something I was incredibly grateful for. My kids loved it so much they kept going back for activities with new friends. I felt they were secure, safe and well attended to everyday. For that I am extremely appreciative to be able to enjoy our vacation without worry. The food was above and beyond. Restaurant staff was attentive and patient with the kids and no one went without. It was truly relaxing, delicious and overall outstanding. Thank you to all the staff at the resort. You made our first family vacation to Mexico unforgettable and it’s going to be impossible to beat.

Our stay at Grand Velas completely exceeded our expectations in every way. We stayed in the Zen Grand area, and from the moment we arrived everything felt next level. The Zen area is quiet, peaceful, relaxed, stunning, and surrounded by lush jungle, which made it feel like a private retreat. Nothing was crowded ever! The property is immaculate all the time. You can hear nature all around and it truly feels like you are in paradise. Rooms: The room was very spacious, high gorgeous ceilings, and even a 3rd twin bed so both of our kids had their own bed. It is beautifully designed, and spotless, with a lovely patio and views of greenery and a waterway with wildlife all around. The beds were extremely comfortable and the room was filled with so many little details. I tried to purchase the pillows because they were incredible, but no luck. Even the front door was significant, solid wood and stunning. From distilled water for the iron, to a lovely selection of wines and snacks for the kids, it had everything we could have needed or hoped for. Service: The service was truly exceptional, beyond anywhere we've ever stayed. Every staff member we encountered was warm, attentive, and genuinely seemed to care about making our stay perfect. We had a concierge who connected with us on the Whatsapp and was available each day (Leo - who was friendly and always responsive and helpful). He sent us daily schedules of entertainment, activities for kids, etc... Our pool service at the Zen pool was our favourite part of the trip. Oscar truly made our day each day. He always found us chairs and set everything up, delivered water and was just kind and helpful in every way. He brought the kids floats whenever he saw them in the pool. Service at the restaurants was the same, always incredible, and never anything missed. Pools: The Zen pool is stunning, definitely felt like out of a magazine. The green tiles were beautiful, along with the many different tiered layers (which meant we were often had a pool to ourselves). This was our favourite place to spend the afternoons. The pool at the Ambassador is much more lively and busy. There is more to do there for the kids and we did go there each morning to be near the beach and the activities. The food was another highlight. For an all-inclusive resort, the quality is honestly unbelievable. Every restaurant we tried felt like a high-end dining experience rather than typical resort food. The wine selections were unexpected (we are used to lower quality wines at all inclusive resorts), the margaritas on the rocks were premium and the kids drinks were fancy and exciting for them! We loved the Sen Li Restaurant and Frida the most, however, we didn't have any food that was bad. Room service was also exceptional, fast and delicious. The shuttle service between Zen and the main areas was also seamless and very convenient, so it never felt like we were far from anything. Never a wait longer than 1 minute, if that. At the Ambassador section there was a teens club (which everyone is welcome in, even our 8 year old - they only have it teens only from 9-11 each night), even parents are allowed in the kids so that was a huge plus for us. We were able to go in an play pool and basketball with the kids, there was even a golf simulator, play stations, a little library of books and games, lots of delicious snacks and bar for the kids to get fancy and fun drinks. What really stood out was how effortless everything felt — the staff anticipated needs before we even had to ask, and every detail seemed thoughtfully taken care of. We’ve stayed at many nice resorts, but Grand Velas is on another level. This trip honestly raised the bar! We’re already talking about when we can come back.