Grand Velas Riviera Maya

Jeronimo and Nicolas were amazing! The trip was fantastic, and they’re concierge service put it over the top!

To say we highly enjoyed our stay at Grand Velas is an understatement. Our personal concierges, Jeronimo & Nicolas were amazing! I never imagined that level of attentive, professional, polite, courteous and friendly level of service was possible or even existed. Learning that they have best friends since age 4, and that Nicolas is expecting his first child, a son in August, deepened the connection. When they referred to us as “family” I truly felt like we were. I hope to have the opportunity to return, catch up with them, see photos of the baby! Beyond my admiration for these two amazing gentlemen, I cannot speak highly enough of the entire staff at Grand Velas. From housekeeping to the staff in all the first class gourmet restaurants (don’t get me started on the food! Amazing! Every meal, every bite, a lush sensory experience) and everyone in between. I felt like royalty for a week! Additionally, I wish to give a Super Special Amazing Shout Out to Reyes at the pool! From day one, he learned our drink of choice, greeted us with it when we arrived each day and made sure our glass was never empty. It was the most incredible experience of my life in the most beautiful amazing place I’ve ever been.

Grand Velas Riviera Maya is the epitome of luxury. From the moment we stepped onto the beautiful, sprawling property, we felt genuinely welcomed and cared for. We stayed in the Grand Class suites and were treated like royalty by our incredible concierges, Jeronimo and Nicolas. They anticipated every need, making all of our dinner reservations, helping us arrange a day trip to Cozumel as well as a sailing and snorkeling excursion, and sending us a daily schedule of events. They checked in regularly to see if there was anything we needed, always striking the perfect balance of being attentive without ever being intrusive. Their kindness, professionalism, and genuine hospitality made our stay unforgettable. Our Grand Class suite was spacious, elegant, and exceptionally comfortable. The minibar was restocked daily, and upon arrival we were welcomed with bottles of red wine, white wine, champagne, and mezcal. Our large balcony featured a private plunge pool overlooking the ocean and swaying palm trees—a view we looked forward to every morning and evening. We also want to recognize Reyes at the Grand Class pool. He learned our names and favorite drinks on the very first day and greeted us with our preferred beverages every day after. His warm, personalized service made relaxing by the pool even more enjoyable. The dining at Grand Velas was phenomenal. Every restaurant offered a unique experience, and each meal was beautifully presented, expertly prepared, and absolutely delicious. The service throughout the resort was consistently impeccable. We cannot wait to return. We sincerely hope to have Jeronimo and Nicolas as our concierges again—they were truly exceptional and played a huge part in making this one of the best vacations we’ve ever had. We can’t say enough wonderful things about them or about Grand Velas Riviera Maya as a whole!

My husband and I visited Grand Velas Riviera Maya in July of 2026 and had such a wonderful experience. The atmosphere is stunning, the pools are the most beautiful ones I’ve ever been in, the views of the ocean—I could go on and on. We visited the spa and my husband and I both agreed that it was hands-down the nicest spa facility we’ve ever been in. We can’t recommend that enough! The food is incredible! It isn’t like most all-inclusive resorts where you get as much as you’d like, but wish that the quality was better. It is top notch, amazing food! I was pregnant when we visited and the mocktails were also spectacular!! One of the best qualities of the resort is the staff. Everyone is so joyful, welcoming, and accommodating. They truly want you to have a wonderful vacation and it shows in how well they take care of their visitors. Our personal concierge team (Nicolas and Jeronimo) went out of their way to provide things when they saw a need! For instance, my husband finished a book he brought from home and asked if there was a bookstore on the property. Before we knew it, several were selected for him so that he could read by the pool. The staff attending the pool area (we stayed in the adult section, Grand Class)—shout out to Yasmin and Reyes!— were SO attentive!! They always double checked that my drinks were without alcohol, made wonderful recommendations for us, and were so genuinely kind. Overall, we could not have enjoyed our stay more and will definitely be back. We were able to relax and enjoy the beautiful surroundings, the amazing food and drinks, and get to know the staff and it all made for a stellar vacation!

We took our whole family, my wife and I, our adult son and daughter and their spouses and our only grandchild who celebrated his 9th birthday while at the resort. The facility as a whole was outstanding! Fantastic, award winning restaurants, great housekeeping services, great overall staff and amenities. Our concierges, Jeronimo and Nicolas, were the absolute best! It was as if we were their only customers! We can’t say enough good things about them and when we come back, we hope we can request them again. Also, a special shout out to Reyes! He was our Grand Class pool waiter. He was superb!