Grand Velas Riviera Maya

Excellent experience! 10 out of 10 for service and ambience, food and atmosphere. Frida was my favorite. Nora, Jerónimo and Daniel were our Personal Concierges and went above and beyond daily. Their service and communication kept us informed and ready to stay involved in the onsite amenities and activities. Highly recommend.

Jessica was, without question, the best concierge we have ever met. From the moment we arrived, she made our entire stay feel seamless and incredibly special. She somehow worked her magic and secured us last-minute reservations at a Michelin-star restaurant, something we thought would be impossible, and it ended up being one of the highlights of our trip. Her connections and dedication truly set her apart. On top of that, when I (brilliantly 🙃) left my wallet and cell phone behind at the hotel one day, Jessica personally made sure they were found and safely returned to me. That level of attentiveness and care is rare. Every detail of our stay felt thoughtfully handled. Jessica went above and beyond in every way, and it shows in the overall experience this resort delivers. The property itself is absolutely beautiful, but it’s the people, especially Jessica,who make it exceptional. I cannot recommend this resort highly enough. If you have the chance to work with Jessica, consider yourself lucky.

My girlfriend and I recently had the pleasure of staying at the Grand Velas Riviera Maya in the Zen Grand section, and I can honestly say it exceeded every expectation we had. This was our first time visiting the resort, and from the moment we arrived, everything felt first-class. One of the highlights of our stay was our incredible concierge, Jessica. She went above and beyond to make sure our experience was perfect. She was extremely helpful, attentive, and always available to answer questions or make recommendations. Her warm personality and professionalism made us feel truly welcomed and taken care of throughout our stay. Jessica suggested that we try the tiki drink-making class, and it ended up being one of the most fun and memorable activities of our trip. It was well organized, interactive, and a great way to relax and enjoy the atmosphere. Without her recommendation, we might have missed out on that experience. The Zen Grand section was beautiful, peaceful, and immaculately maintained. The rooms were luxurious, the grounds were stunning, and the entire staff treated us with genuine hospitality. Everything from the service to the food and amenities was top-tier. This was our first visit, but it definitely will not be our last. A huge thank you to Jessica and the entire Grand Velas team for making our stay so special. If you’re considering staying here, especially in the Zen Grand section, you will not be disappointed.

Our first trip as a family of 6 — with extended family traveling with us — could not have been more perfect, and that is largely thanks to our incredible concierge, Zuly, at Grand Velas Riviera Maya. From the moment we arrived, she was attentive, kind, and unbelievably patient with my millions of questions. Traveling with children (and a larger group!) can be a lot to coordinate, but Zuly handled everything with such grace and warmth. She truly made us feel cared for. She went above and beyond in ways we will never forget. When my daughter’s suitcase broke during the trip, Zuly actually went off the resort to purchase a new one for her. That level of service is something we have never experienced anywhere in the world. A very special shout out to Oscar at the Zen Pool — thank you for taking such great care of us (and for my many perfectly made Dirty Martinis!). You made our pool days extra fun and relaxing. And to Reyes, Manuel, and Fatima at the Ambassador Pool — we already miss you! Your warmth, attentiveness, and constant smiles made every day feel special. I cannot wait to come see you all again! We have traveled quite a lot as a family, but our experience at Grand Velas Riviera Maya was superior to anything we’ve experienced before. The food — 100%! Absolutely exceptional. The service, the cleanliness of the property, the attention to detail… everything was flawless. Because of Zuly and the incredible team at this resort, we are already planning our return for Christmas break. That says everything. If you are considering this resort — don’t hesitate. It is truly next-level. Thank you, Zuly, for making our first vacation with Baby Simon so unforgettable. ♥️

The Grand Velas is great. Exactly what you expect for an all inclusive resort. Make to get reservations for the restaurants. Jessica was our concierge, she was amazing. Lined us up taxis, made sure we were comfortable, and even got us a last minute reservation to Cocina. All of the staff were incredibly helpful and so nice. Would recommend if looking for all inclusive.