Grand Velas Riviera Maya

We had a wedding ( I am the mother of the bride) at Grand Velas April 2025. I cannot imagine it being at any other resort! The wedding department …Andrea/ Valeria and the other girls …AMAZING The CHEF…AMAZING THE SERVICE and All the staff AMAZING ..beach manager Eduardo ..at the restaurants ..Damian ..manager Amy Negrete SPECIAL SPECIAL THANK YOU TO ALFONSO ALAMILLA AND HIS TEAM ..Braulio, Airy and everyone else. The amount of requests ..demands etc we made was …excessive ( to say the least) THEY ACCOMMODATED ALL OF OUR REQUESTS / DEMANDS ETC YOU ARE ALL A VERY SPECIAL GROUP. YOU MADE MY LIFE EASIER! WOW WOW WOW If I forgot to mention anyone ..please forgive me. I thank everyone from the bottom of my heart.

We just had our wedding at Grand Velas, and I can honestly say the service, amenities, and overall experience were absolutely top notch. Our guests couldn’t stop raving about the incredible service, and the food was excellent across the board. What truly made our experience unforgettable was the concierge service. Every request, big or small, was handled seamlessly and with such care. They genuinely go above and beyond to make everything perfect. If you’re staying in Grand Class, you must request Braulio, Airy, and Alfonso. They are beyond amazing. We’ve visited Velas several times and have had Alfonso as our concierge more than once, and he truly is the best. By the end of our stay, Alfonso felt like family. We will definitely be coming back!

Our April 2026 stay at Grand Velas exceeded every expectation. We stayed at the Zen Hotel which was both beautful and so unusual (we were in a tropical rainforest) From the moment we arrived, Jessica walked us to our room and showed us around. She was warm, attentive, and genuinely invested in making our trip special. She arranged spa reservations for my daughter and her boyfriend without a hitch (and last minute), and seamlessly coordinated our car service to the airport — handling every detail so we could simply enjoy ourselves. She is exactly the kind of person who elevates a beautiful resort into an unforgettable experience. The property is stunning. The grounds are impeccably maintained, the rooms are gorgeous, and the food was outstanding across every meal. We were fortunate to be there for special wedding events and a wedding, which made the trip even more meaningful! The weather was absolutely perfect. Grand Velas has every right to call itself a world-class resort, and the team here, led by people like Jessica, backs that up with genuine hospitality. We will absolutely be back and can’t wait

From the moment we arrived, our stay at Grand Velas Riviera Maya exceeded every expectation we had. What truly made our experience exceptional was the level of service—especially from our personal concierge Carolina and Daniel. They were incredibly attentive, responsive, and thoughtful, making sure every detail of our stay was perfectly arranged. Whether it was dinner reservations, special requests, or simple check-ins, they went above and beyond. The food was another highlight of our trip. Every restaurant we tried delivered world-class quality, with beautifully presented dishes and flavors that rival fine dining establishments. It’s rare to find an all-inclusive resort where the food is consistently this outstanding. Lastly, the staff made all the difference. Every single person we encountered was warm, professional, and genuinely dedicated to making our stay unforgettable. You can really feel the passion and pride they have in what they do. Overall, this was one of the best travel experiences we’ve ever had. We left feeling relaxed, well taken care of, and already looking forward to coming back. Highly recommended!

My family and I returned from a week at Grand Velas and it was amazing! We had our 9 month old and 5 year old with us and it could not have gone smoother. Everything from the kids club, babysitting services, restaurants and pools was so great. Our concierges - Nicolas and Jeronimo - were so attentive to our needs and very personable and helpful! They provided all the baby items we needed and even set up a few fun surprises in our room for our kids. Would definitely return in the future.