Grand Velas Riviera Maya

From the moment we arrived, our stay at Grand Velas Riviera Maya exceeded every expectation we had. What truly made our experience exceptional was the level of service—especially from our personal concierge Carolina and Daniel. They were incredibly attentive, responsive, and thoughtful, making sure every detail of our stay was perfectly arranged. Whether it was dinner reservations, special requests, or simple check-ins, they went above and beyond. The food was another highlight of our trip. Every restaurant we tried delivered world-class quality, with beautifully presented dishes and flavors that rival fine dining establishments. It’s rare to find an all-inclusive resort where the food is consistently this outstanding. Lastly, the staff made all the difference. Every single person we encountered was warm, professional, and genuinely dedicated to making our stay unforgettable. You can really feel the passion and pride they have in what they do. Overall, this was one of the best travel experiences we’ve ever had. We left feeling relaxed, well taken care of, and already looking forward to coming back. Highly recommended!

My family and I returned from a week at Grand Velas and it was amazing! We had our 9 month old and 5 year old with us and it could not have gone smoother. Everything from the kids club, babysitting services, restaurants and pools was so great. Our concierges - Nicolas and Jeronimo - were so attentive to our needs and very personable and helpful! They provided all the baby items we needed and even set up a few fun surprises in our room for our kids. Would definitely return in the future.

The resort exceeded my expectations. First off it was very beautiful. The landscaping, the pools, the restaurants and the best hotel gym I’ve seen Second .. the staff/ service. The entire staff was top notch. Incredibly attentive and friendly. It was an added pleasure having Jessica as our concierge. We were there for a wedding so most of our plans were pre-set so we didn’t use her as much as we would have liked but she checked in regularly and made sure everything was up to par at all times. She was always eager to help. The room service was also great and would come surprisingly fast. The presentation was also very pleasing. All in all the resort was excellent. Would absolutely recommend it

Had an amazing trip with a group of 8. Rooms are spacious. View is incredible. Service is excellent, especially Reyes at the pool deck and Ariel and Oskar the Frida. Food and service at every restaurant was outside. First class customer service and would recommend to anybody visiting Riviera Maya.

I loved the experience, the atmosphere, and especially the service, particularly from Nora and Francisco, who were amazing personal concierges throughout my stay. thank you