Grand Velas Riviera Maya

We stayed at Grand Velas for a friend’s wedding so we had no idea what to expect when arriving. I’ve stayed at all inclusive resorts before and as a vegetarian I always dreaded the food, especially the buffet. The vegetarian options were minimal at this resort, however the quality and taste of the dishes was so good! I was pleasantly surprised. We stayed on the Zen side which was gorgeous and tropical. The shuttles were always ready if we wanted to go to the bigger Ambassador pool or coffee shop, we never had to wait more than 2 minutes. We also had a concierge, Jessica, who was so very helpful. She let us know there was a nanny service available and helped us to set it up for one night. She was very attentive and would respond to our requests immediately. I would have been very lost without her help and guidance as there are so many great amenities at this resort. I would definitely recommend it for anyone looking for a high end, luxury vacation that caters to families as well as adults only!

Our family had an amazing stay at Grand Villa Puerto Vallarta. The dedicated two-person concierge team (Nicolas and Jeronimo) provided exceptional service, the food and buffet were incredible, and the family-friendly amenities made traveling with a 1 year-old so easy. Having a Michelin-star restaurant on site and the water ceremony was an added bonus. We loved every part of our stay and can’t wait to return!

Rooms were spacious and tidy, and the service was exceptional. Jessica made sure we had everything we needed and even sent thoughtful daily check-in messages. We were there for a wedding and went back and forth around the resort often, and the shuttle service was terrific, always quick and easy when needed. Can’t wait to stay here again soon!

This is an exceptional location and team management. We stayed there for 4 days and enjoyed every minutes. They have great food, service and the rooms are great. Their concierge team is exceptional and they provide personalized service. Nicolas and his team were extremely supportive and caring during our stay. We will definitely stay here next time.

We stayed at the Ambassador side of Grand Velas Maya Riviera. We fell in love with the property, the suites offer excellent views from every room. The food, from Michelin star Cocina De Autor to the pool side, was delicious and fresh. The service provided by the entire staff was world class. We were there as a part of a large wedding group. However, Nicolas and Jeronimo, our personal concierge, made us feel as we were the only guests on the property by taking care of our every request. This was our first trip to Cancun and we are definitely coming back to Grand Velas.