Grand Velas Riviera Maya

Cannot say enough great things about Grand Vellas. It was so great we are looking at dates for next summer already. The attention to detail from the staff was exceptional. Our personal concierge Airy Orduna was pleasant, kind and very knowledgeable about all the different activities we could do and even went out of her way to bring the kids blow up water rafts shaped like alligators and boogie boards to the pool. This was our first all inclusive experience and I don’t think we can go back! Nicholas over at the kids camp was incredible with the kids. Always friendly and had a lot of fun things to do with them. Our last day there it rained all day and he made the day a lot of fun and kept the kids (and adults!) entertained. Looking forward to our next trip. Will definitely be back.

Loved the facility and enjoyed the resort .. service and hospitality at its best . Our conceirge Jessica was the sweetest She went out of her way to accommodate our needs and also arranged for items that we requested I was celebrating my bday and she had a beautiful setup arranged in our room The food , ambience was excellent Would definitely recommend this resort

The Grand Velas made our 25th wedding anniversary an unforgettable experience. From the room upgrade, to the chocolate dipped strawberries with champagne, the jacuzzi tub full of bubbles and flowers, and nightly celebrations from the chefs, the staff made this trip remarkable. The food is otherworldly, the staff is so attentive, everything is so clean and the Concierge service is next level. This vacation was a Celiac’s DREAM!!! I never had to worry at any restaurant. Dining at a Michelin Star Restaurant was on our bucket list but we didn’t know if it could ever happen since I have Celiac and Cocina de Autor made those dreams come true (the wine pairing is a MUST). The Grand Pool was perfection. We cannot wait to plan our next trip.

My family absolutely loved our time at Grand Velas. We are telling everyone we know that there is no other way to travel! Aaron was our personal concierge for 5/6 days and Daniel filled in for his day off. Both men were beyond amazing, every need we could even anticipate having was met immediately. Aaron was patient and thorough and so kind, always welcoming. But, their entire staff, from the Concierge desks to the wait staff to the cleaners to the Spa workers to the people answering suite service, every single person seemed so happy and genuinely wanted to make sure our stay was perfect. Which it most definitely was! Both my husband and I work in industries where we are interacting with clients in person every day and their level of service has inspired us to level up our own level of service back at home. In addition to Aaron and Daniel, I would also like to give a special shout-out to Victor at Frida and Felix at breakfast and lunch. Both of these servers went above and beyond to make sure our meals were the best possible. We absolutely hope to return to one of the Grand Velas resorts within the next year or so- our only sad part was having to say goodbye to their beautiful property and incredible staff!

We decided to stay at Grand Velas after looking at other options in the area. Two things that were outstanding: Service and food. Both the Cocina de autor and piaf were our favorite restaurants. Breakfast at the bistro was also great. Azul breakfast and lunch could do with improvements. The spa was beyond amazing, do try the water treatment if you choose to do the spa treatment. The room we had at the grand class was great and housekeeping does a fabtastic job. The pools and bars are all amazing. The only downside was the seaweed situation is out of control. The staff tries to keep up with cleaning the beach but it was too much to keep up with at all times. Overall i highly recommend going to this resort.