I am not blaiming Luxury link, only advising not to offer any more this hotel. Service a disaster, we arrived at 11 AM , they told us that the room will be ready in two hours. they gave us the room at past 15.30 . We had to wait in the room for 45 minutes then had to go and pick up my own luggages . When at 17 hrs we were able to go to the sea , the color of the water was brow nothing to do with the picture from the hotel booking. we ask the question of why the color was so dirty impossible to enter in the sea. Answer was because of the tropical a fews days ago. I did'nt really believe the answer and went to check, the reality is a problem at this location from the river going through the hotel. So we ask how can we get access to the clean beach they told me to walk a couple of hundred meter from each side of the hotel to encounter clean water. The next option was to agree on listening to 2/3 hour selling advisor for a time sharing. I did not agree and finally they agreed to give me access to one of their complex 10 KM away, all cost on me. I had no choice to accept , we had to leave early the sea side due to an incoming mayor storm ( only rain ) , when we arrive to the hotel room we found our room floaded with water coming from the roof. Called reception whom agreed to change the room , when down to reception to check when could we do the change , surprise they needed 2 hours. requested a manager that never was available to discuss all the issues

After 3 hour waiting we decided it was time to leave since it was an holiday.

Only when we informed that we were leaving a person presented himself as the manager and ask us why.

Anyway we left and booked a room at the Hard Rock hotel all inclusive.

I do recommend this hotel for your clients .

Hope you will never offer this Hotel again in your site

Best regard

Jean Ciechanowiecki

So we informed that we were 

We loved the peacefulness of this resort. It was not too busy, they had enjoyable activities to do each day and on your own. It was worth the money we paid for our package. The staff treated you like family each time you saw them! Only complaint was the wi-fi, it was not a good connection and some days was nonexistent. 

My wife and I took the four-night package in August and really got our money's worth! The service from the entire staff was phenomenal. The nature activities, including biking and kayaking through the terrain and rivers, are not to be missed. The beach was beautiful. The complimentary wind surfing boat ride was very special. The quality and quantity of food available was amazing and I am a NYC food snob! And the top shelf liquor was always available! I could go on... Visit this property!!

-S. Forschein