Hacienda Tres Rios
Playa del Carmen, Mexico
Jump to: Room choices | Hotel description | Map | Amenities | Reviews
About the Hotel
Mexican and Mayan traditions converge to create truly unique experiences at Hacienda Tres Rios, a new luxury all-inclusive resort on the lush Riviera Maya. Nestled in a 300-acre pristine nature park, this paradise is crossed by 3 amazing fresh water rivers and 10 cenotes, and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios brings together luxurious accommodations, gourmet dining and a wealth of outdoor activities on the shores of the glittering Caribbean Sea. Indulge in the resort's latest treasure at the brand-new Ya'ax Ché Spa. Opened in April 2009, this modern oasis fuses spa technology with the ancient wisdom of the Mayan cultures. Further explore beauty and culture in surrounding Playa del Carmen, and discover an authentic vacation experience unlike any other. At Hacienda Tres Rios, a true Mexican retreat awaits.
Location
Hacienda Tres Rios
Carretera Cancun-Tulum
Km. 54
Playa del Carmen, Mexico
77760
Nearest Airport: CUN
Features and Amenities
- General Information
- Ecologically Sustainable Practices
- Dining
- Private Dining
- 24-Hour Room Service
- Cafe
- Sports Bar
- Bakery
- Pizzeria
- On-Site Amenities
- Concierge
- Spa on Property
- Laundry Service
- Gift Shop
- Fitness Center
- Private Beach
- Live Entertainment
- Boutiques
- Music & Movie Library
- Car Rental
- Private Whirlpools
- Lounge
- In-Room Spa Services
- Complimentary WiFi
- In-Room Amenities
- Air Conditioning
- Bathrobes
- DVD Players
- Hair Dryers
- In-Room Safes
- Mini Bar
- Iron/Ironing Boards
- Marble Bathrooms
- Flat-Screen Televisions
- Luxury Linens
- Pillow Menu
- Private Terraces
- Bathrobes & Slippers
- Activities
- Bicycling
- Cooking Classes
- Fishing
- Kayaking
- Pilates
- Scuba Diving
- Snorkeling
- Ecological Excursions
- Tai Chi
- Yoga
- Yachting
- Bird Watching
- Meditation
- Business
- Business Center/Services
- Meeting Rooms
- Family
- Children's Programs
- Babysitting
- Kids Club
- Teen Club
- Nearby
- Historic Sites
- Golf
- Nature Reserve
- Interests
- Beach
- Eco Friendly / Sustainable
- Honeymoons & Romance
- Hotels
- Spa
- Summer Getaways
Reviews for Hacienda Tres Rios
“Awful customer service!”
We have had a horrible experience with them. We have contacted their customer service emails repeatedly, and time after time, there was no response. We may as well have been trying to talk to a brick wall. We have wasted thousands of dollars on Sunset World Resorts and want our money back. Sunset, if you see this, we would like someone to contact us ASAP to provide a release and refund!
Curiosity64004974960
Tres Rios March 2026
Trip was fun , 6 family members. Rooms were nice . Service was great especially Miguel at the Hacienda Grill !!!! Hugo & Michael were fabulous at the pool side. If anything could be improved it would be One (1) umbrella for every 2 lounge chairs. Considering they call it a luxury resort. Nice place service is what makes it excellent.
Jason M - Owen Sound, Canada
Sister's week
Amazing week! Beautiful resort. Staff was very accommodating and pleasant. We did snorkeling, sensory tour and garden tour. Totally recommend. The food was delicious! Not to mention great drinks. The karaoke with a live band was amazing! Totally great time
Lynne D
Fatima IS the entertainment pool!
Fatima is full of energy and brings that to the pool activities. She works very hard to get people involved and makes the entertainment pool so much fun. She made our family vacation one we will remember for many years. Sunset World is very lucky to have Fatima on their team. I hope she is here next time we come to Tres Rios!
Toddo96 - Germantown Hills, Illinois
❤️ Tres Rios.
We love spending time at the slide pool. We appreciate the music, the view and the wait staff. Edgar took great care of us this week. Fatima was very inviting and worked hard to encourage guests to participate in games around the pool. She always had a smile on her face. We enjoyed talking with her and her dancing classes.
tmaldi2
Read more reviews or write a review
© 2026 TripAdvisor LLC. All rights reserved
My wife and I took the four-night package in August and really got our money's worth! The service from the entire staff was phenomenal. The nature activities, including biking and kayaking through the terrain and rivers, are not to be missed. The beach was beautiful. The complimentary wind surfing boat ride was very special. The quality and quantity of food available was amazing and I am a NYC food snob! And the top shelf liquor was always available! I could go on... Visit this property!!
-S. Forschein
