Hacienda Tres Rios

We had a good time great experience!

Service 10/10, food 10/10, you must visit Cesar in the lobby bar for the best drinks!!!

😬 Beautiful hotel, but an uncomfortable incident you should know about before booking.. I want to start by saying that my first stay at this hotel was one of my favorite vacations in Cancún — the rooms, amenities, restaurants, and staff were truly exceptional. That experience was so memorable that I decided to return this year. Unfortunately, this visit left me with mixed feelings I feel compelled to share with anyone considering this hotel. On my last day, while I was taking photos to remember my trip, I was approached in a disrespectful manner by a guest identified as a VIP member. She asked me to leave the beach area through the red bridge — a zone that was never described anywhere on the hotel's website or check-in materials as restricted to a specific category of guests. To make matters worse, she photographed me without my consent, which is not only invasive but also illegal under Mexican law. "Offering premium benefits to VIP members is perfectly understandable, but those benefits should never come at the expense of other guests' dignity and comfort". Everyone who books this hotel has worked hard to afford a relaxing vacation. No one should be made to feel like an intruder in a space they paid for, or have their personal photos taken without permission. The rooms, amenities, and most of the staff are genuinely wonderful — this could easily be a 5-star review. But the way this situation unfolded on my final day made it impossible for me to recommend this hotel to my family and friends. .... One last thing worth mentioning.. the guest who caused this situation appears to be a frequent visitor to the resort you know .. "VIP Member". Unfortunately, that means your experience here may depend entirely on whether or not she happens to be there during your stay.🫤

beautiful resort, lovely staff. lots to do in nature, beyond just drinking. and you have to go to coco bongo (geovanni is the man!)

We had an awesome trip, our Butler crew made it the best experience ever ! Daniel, Ruth and Marcos were always willing to accommodate our needs , Fernando was amazing - yoga , kayaking , biking , sailing - it was incredible. The restaurants were stellar , we cannot say enough about the food and service for everyone. We will definitely be back next year. Until then……