Hacienda Tres Rios

Overall,our vacation was wonderful especially for the kids. They had a blast. I would like to emphasize the hospitality and friendliness of the staff in general. If you are looking for a cozy, laid back place to spend your vacation, Hacienda Tres Rios is the place to be.

First ofall the employees are rude, and all the men employees are creepy, they will stare at you like some kind of meat , they won’t even greet you, all they do just stare at you instead, so many mosquitoes and i have lots of bites all over my body, the worst part is they closed the pool at 6pm so after that its Really BORING....NO SHOWS at all...also the poolbar close at 5:30 pm which is ridiculous, food is not good and limited , all the bartenders as well don’t know how to make cocktails drink, they always screwed up the orders! And the worst part is the beach , its very dirty and very dark, it doesn’t look a beach at all, it looks like a muddy beach...So yeah! Won’t recommend the resort at all.

It was a great stay, however, a few issues were observed like no toilet by pool area, no diagrams showing the layout of the compound, little or no catering to people who only eat seafood like myself. Lack of a shuttle to the town.I will be back though

My wife and I went their for our anniversary from 11th-18th Sept 2017. We had an outstanding time from our arrival until our departure. The staff meaning everyone was very accommodating in meeting our wishes and desires. Our butler Sunday and the staff that worked with him was always there for use in whatever we requested. Their customer service was always professional and outstanding. Our concierge Isabel Hernandez was of excellence. She was always Ana on the spot. She continued to check on us assuring that all of our needs and wants were met. Her customer service skills along with her caring, friendly and concerned personality was beyond approach. Ms. Hernandez and the team of personal she worked with assisted us in having a pleasant vacation. The young lady that attendant to our room did a great job daily. She is very good and a professional at what she does and does it well. She was very friendly and approachable. Really I could go on and on, however, I must like the place because I am a proud owner. Thanks team for what you do in doing an excellent job in my opinion. Look forward to seeing some if not all of you soon. Thanks for everything and keep you the great work, Larry X. aka X-Man and Vanessa Hicks

My wife and I had a wonderful vacation at Hacienda Tres Rios. We would like to extend a BIG THANK YOU to our three hostess (Carolina, Fernanda & Monje) in the Restaurant Casa Las Islas. Also a BIG THANK YOU as well to Marcelo Hernandez and Claudio for their service in the Restaurant Casa Las Islas. A big thank you to Jose and Rosario in the Spa. Thank you to both Alma and Mireya in the Cafe. Everyone made us feel welcome and could not do enough to ensure that we were fine and didn't need anything. Thank you for the warm smiles. We look forward to visiting Hacienda Tres Rios in 2018 and look forward in seeing everyone again. You were great and made us feel like family!