Hacienda Tres Rios

As a young family I was a bit nervous bring out 5 year or and 5 month old baby. It was by far the best ever. We just enjoyed our stay in every way. The first day we made friends with another family there and became insta friends. Our daughter loved cindi at kids club and had a blast. They are not like any other kids club, they had activities every hour planned and had a fun time. Face painting was the top hit. We loved hanging out by the pool and Dioni(spelling?) was the best, she was always kind but asking if we needed anything, she loved on our babies and shared about her sweet family. The room were clean and neat, the pools were perfect and so much fun. The beach wasn't great, I never saw anyone in the waters, but the river out by the beach was AMAZING, it was a must see. You can take out kayaks or stand up paddle boards. It was just beautiful. Thank you for an awesome stay. We loved it and did not want to leave!!!

Hacienda Tres Rios is a beautiful resort with beautiful grounds and animals on the property. The guests were all retired folks or young families with grandma and grandpa, so this is not a place to come for Spring Break or to get wild. This is a place to relax and read a book by the pool. Their staff was super helpful and very on it. This is not a place to order a craft cocktail or any complicated drink - they won't know how to make it. Your best bet is to get a beer or liquor/mixer. Their margaritas were too sweet for my taste. Ironically, we ate American food the whole time we were there. They served hot dogs and pizza by the pool every day and we had pizza several times. There are Mexican options, but it's not a heavily authentic Mexican cuisine experience. The rooms were nice. The wifi was good. The decor is outdated but the rooms are clean and all overlook the resort. The beach is not a swimmable beach. There is so much seaweed coming out of the water, there were workers there trying to clear it out. The water was very brown as a result. Overall, this is fine for chilling by the pool by day and getting to bed by 9p.

The facilities are well kept and the staff if attentive. The food was very good for an all inclusive. Rooms are nice but in need of an update. Pool area is beautiful and beach is getting better after hurricane. The hotel staff was very service oriented, and we want to give a shout out to several employees whose service and hospitality stood out: Raphael the Pool Butler, Dioni the pool drink server, Armando our concierge, Bernie in the buffet room.

This was our 4th visit. I love that they are so eco friendly and they grow their own organic produce. The food and drinks were delicious. Guillermo did a great job keeping our room spotless! Rapheal the pool butler was very friendly and the frozen grapes very refreshing. I appreciated that he cleaned my sunglasses everyday!! Jonatan, David & Diego were excellent entertainment staffers. Very enthusiastic and fun. The sensory tour was very interesting. WE WILL BE BACK!

We had a great time on our stay at the resort. A few areas of improvement would help improve the stay there, for instance, we stayed in room 2206 right beside a double door in the hallway. The door was broken and each time someone opened the door a very loud clicking sound came from the door frame and also the hallways and rooms have no sound barriers what so ever and each time someone would walk in the hall or on either side of us in the rooms, you could hear every sound and it echoed like you were in a tunnel. So needless to say we got little sleep. Just a bad location I guess. I did tell the maintenance staff about it, but it never got fixed. But overall a good experience.