October 28, 2017 for 3 nights for 2 adults.

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Hacienda Tres Rios in Playa del Carmen, Mexico

Mexican and Mayan traditions converge to create truly unique experiences at Hacienda Tres Rios, a new luxury all-inclusive resort on the lush Riviera Maya. Nestled in a 326-acre pristine nature park, this paradise is crossed by 3 amazing fresh water rivers and 10 cenotes, and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios brings together luxurious accommodations, gourmet dining and a wealth of outdoor activities on the shores of the glittering Caribbean Sea. Indulge in the resort's latest treasure at the brand-new Ya'ax Ché Spa. Opened in April 2009, this modern oasis fuses spa technology with the ancient wisdom of the Mayan cultures. Further explore beauty and culture in surrounding Playa del Carmen, and discover an authentic vacation experience unlike any other. At Hacienda Tres Rios, a true Mexican retreat awaits.

The resort's 273 spacious suites feature a modern Mexican design, inspired by the hacienda style of yesteryear. Each suite welcomes you with 300 thread-count Egyptian cotton linens, extra-thick luxury mattresses, and a pillow menu. Some suites offer a private whirlpool and views of the turquoise ocean. Dining offers a bounty of choices. There are on-site restaurants serving world-class cuisine, cafés for less formal (but no less delicious) gatherings, delis for special snacks, a pizzeria and 24-hour room service. With two pools, a private yacht club, nearby equestrian activities, activities for kids and teens, a private one-mile beach, guided eco-park tours, snorkeling, rivers for swimming, kayaking, and bird watching - Hacienda Tres Rios activities create the ultimate vacation experience, no matter your age or interest.

Location of Hacienda Tres Rios

Hacienda Tres Rios
Carretera Cancun-Tulum Km. 54
Playa del Carmen, Mexico

Nearest Airport: CUN

Amenities for Hacienda Tres Rios

  • General Information
  • 273 Suites
  • Ecologically Sustainable Practices
  • Dining
  • Private Dining
  • 2 Bars
  • 24-Hour Room Service
  • Cafe
  • 5 Restaurants
  • Sports Bar
  • Bakery
  • Pizzeria
  • On-Site Amenities
  • Concierge
  • Spa on Property
  • Laundry Service
  • Gift Shop
  • Fitness Center
  • Private Beach
  • Live Entertainment
  • Boutiques
  • High-Speed Internet Access
  • Music & Movie Library
  • Car Rental
  • Private Whirlpools
  • Lounge
  • In-Room Spa Services
  • 2 Outdoor Pools
  • Complimentary WiFi
  • In-Room Amenities
  • Air Conditioning
  • Bathrobes
  • CD Players
  • DVD Players
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • iPod Docks
  • Iron/Ironing Boards
  • Marble Bathrooms
  • Flat-Screen Televisions
  • Luxury Linens
  • Coffee & Tea Facilities
  • Pillow Menu
  • Private Terraces
  • Bathrobes & Slippers
  • Activities
  • Bicycling
  • Cooking Classes
  • Fishing
  • Kayaking
  • Pilates
  • Scuba Diving
  • Snorkeling
  • Ecological Excursions
  • Tai Chi
  • Yoga
  • Yachting
  • Bird Watching
  • Meditation
  • Business
  • Business Center/Services
  • Meeting Rooms
  • Family
  • Children's Programs
  • Babysitting
  • Kids Club
  • Teen Club
  • Nearby
  • Historic Sites
  • Golf
  • Nature Reserve
  • Interests
  • Beach
  • Eco Friendly Luxury Vacations
  • Family
  • Honeymoons & Romance
  • Spa & Wellness
  • Summer Getaways

Reviews for Hacienda Tres Rios

Now featuring traveler reviews from:


TripAdvisor Traveler Review Rating Reviewed 17 hours ago

Hacienda Tres Ríos is a beautiful place based on being eco friendly. Don’t expect a modern resort. It has an older feel to it. But that’s what makes it what it is. Our overall stay at the resort was disappointing. We arrived from an already tiresome trip to only wait a for the members concierge. Upon arrival we checked in with a young lady quickly but then had to wait for the concierge. This was ridiculous. We waited about 15 minutes before they were free then asked if we would like to eat. We accepted and went to eat. We were back in 45 minutes to wait another 25-30 minutes for the concierge to then tell us “let’s meet tomorrow morning I know your tired”. I’m pretty sure the look on my face prompted this as I was not happy about the wait. Next morning we ate breakfast and met the with concierge after. He was very te tuve to what we wanted to do and took down notes to book restaurant reservations and shuttle reservations. He then proceeded to invite us to sit down for a presentation regarding the new additions to our timeshare club. We declined and immediately received the shunning that people get when they’ve done something taboo. Our meeting Ended with the concierge and left satisfied that our reservations would be made. That night we were supposed to have our lobster for 2 reservation at there Italian inspired restaurant. Our reservation could not be found and no lobster dinner for us. We were able to still eat at the restaurant but no lobster. Our food was less than satisfying, as was the other nights that we tried their non Mexican fare. I would advise the resort to stick with their bread and butter (Mexican food), or hire an outside consultant to go over their culinary format, skillset and HACCP. Their Mexican food is very good, but when they try to venture outside their comfort zone, they fail in my opinion. The next day we met with a another concierge who wasn’t our primary and he rebooked our lobster dinner for the next day. He even gave us a print out to confirm the reservation. The following day we went to Playa del Carmen. Our shuttle reservation had not been reserved . Here we go again. Luckily there was room in the van for us to go but we saw 3 extra people in order to get approval for us to get on the shuttle. That night we returned to have our lobster dinner at their Asian inspired restaurant. The lobster was a joke. It was tasty but we were each given a have lobster which together would have made probably a 6-7 oz lobster tail. The other parts were inedible since the lobster was so small. I could keep going but I will shorten this review. Overall were dissatisfied with the whole experience. We as members booked 3 months out and were given a higher price than what Expedia was offering. We expressed this to the operator booking our reservation and we were only given an upgrade to our room. From a studio to a 1 bedroom and a slightly lower price but still not under the Expedia price. We even emailed the link over to them. Their concierge service is lacking. I feel they were bending over backwards for others and not us. Don’t know why because we did not complain while we were there. By the end of the week the servers at the restaurants notice we were tipping well and upped their service with us. As a whole the their culinary format needs to be addressed. Hot food needs to be hot and cold food cold.Parmesan cheese wheels with mold need to be discarded and not displayed everyday for people ti pick from it and get sick. Quality, and consistency also need to be addressed as we order the same meals 2 days in a row and got different results each night. And their concierge needs to service everyone the same and not pick and choose who they will give better service to. I may be in the minority but this my opinion of Tres Rios and most likely we will not be staying there again. I feel lucky that I did not pay what I hear some other members have paid. I hope they take this review and examine their way of treating their guest and how their culinary format works(doesn’t work).

Lynn C

TripAdvisor Traveler Review Rating Reviewed 1 day ago

Overall,our vacation was wonderful especially for the kids. They had a blast. I would like to emphasize the hospitality and friendliness of the staff in general. If you are looking for a cozy, laid back place to spend your vacation, Hacienda Tres Rios is the place to be.


TripAdvisor Traveler Review Rating Reviewed 1 day ago

First ofall the employees are rude, and all the men employees are creepy, they will stare at you like some kind of meat , they won’t even greet you, all they do just stare at you instead, so many mosquitoes and i have lots of bites all over my body, the worst part is they closed the pool at 6pm so after that its Really BORING....NO SHOWS at all...also the poolbar close at 5:30 pm which is ridiculous, food is not good and limited , all the bartenders as well don’t know how to make cocktails drink, they always screwed up the orders! And the worst part is the beach , its very dirty and very dark, it doesn’t look a beach at all, it looks like a muddy beach...So yeah! Won’t recommend the resort at all.

Wena H

TripAdvisor Traveler Review Rating Reviewed 2 days ago

It was a great stay, however, a few issues were observed like no toilet by pool area, no diagrams showing the layout of the compound, little or no catering to people who only eat seafood like myself. Lack of a shuttle to the town.I will be back though

Derek W - San Fernando

TripAdvisor Traveler Review Rating Reviewed 2 days ago

My wife and I went their for our anniversary from 11th-18th Sept 2017. We had an outstanding time from our arrival until our departure. The staff meaning everyone was very accommodating in meeting our wishes and desires. Our butler Sunday and the staff that worked with him was always there for use in whatever we requested. Their customer service was always professional and outstanding. Our concierge Isabel Hernandez was of excellence. She was always Ana on the spot. She continued to check on us assuring that all of our needs and wants were met. Her customer service skills along with her caring, friendly and concerned personality was beyond approach. Ms. Hernandez and the team of personal she worked with assisted us in having a pleasant vacation. The young lady that attendant to our room did a great job daily. She is very good and a professional at what she does and does it well. She was very friendly and approachable. Really I could go on and on, however, I must like the place because I am a proud owner. Thanks team for what you do in doing an excellent job in my opinion. Look forward to seeing some if not all of you soon. Thanks for everything and keep you the great work, Larry X. aka X-Man and Vanessa Hicks

hasmhicks - Columbus, Georgia

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