Hotel Xcaret Mexico

Our stay at the hotel was great ! The room was very clean ! Every person from the restaurants we visited was very welcoming and friendly ! The hotel was very clean and I love that they have room service 24/7 ! I want to start by thanking Joao he was our concierge during our stay. He went above and beyond in every aspect he was very friendly and was very welcoming as soon as we stepped in the lobby and welcomed us with a smile . He went above and beyond during our stay , he would constantly check in with us every day and even on his days off he would let us know he wouldn't be in the hotel but always assured us that if we needed anything from him to not hesitate and contact him if there was anything we needed . He is a very sweet and respectful person and always helped us answering every question we had . He is one of the many reasons why my family and I want to return and when we return I really hope we get him as a concierge once again. Thank you Joao for every smile you gave us ! But most importantly Thank you for making this trip unforgettable !!

What an amazing experience! We went the first week in March, the weather was glorious and the hotel more than delivered! Yes the parks and experiences associated with the hotel were fun and offered so much for our young children (aged 7 and 10) to do but truly we could have happily spent our entire week not leaving the hotel, even on our last day we were still discovering new swimming spots and places for food/drink options. The service at the hotel was excellent, shout out to our server Anallely at the rooftop pool who went out of her way to make our kids fun flavoured smoothies!

Everything about this place is impressive: the architecture, the decoration, the integration with nature, and the level of detail throughout the property. The hotel is stunning, impeccably clean, and maintained to an exceptional standard. The rooms are superb—spacious, beautifully designed, and extremely comfortable. Waking up there truly feels like stepping outside of time. What makes the experience even more remarkable is the overall atmosphere. From the natural surroundings to the thoughtful design of every space, the whole resort creates a feeling that is both luxurious and deeply relaxing. It’s honestly difficult to find the right superlatives to describe the experience. Few places manage to combine beauty, quality, and atmosphere at this level. An unforgettable stay. I would return without hesitation.

Annalley was very friendly and very professional. We would definitely recommend her … a 5 star customer service.

XCarat was a beautiful place with stunning architecture and with great attention to detail!