Hotel Xcaret Mexico

Anallely was the best We I will definitely be back Best sero

There were 15 of us in our family, covering 3 generations. The resort itself is beautiful. There is so much to do whether it’s relaxing by the pool or exploring one of their parks - this was great considering the wide range of ages in our group. There are lots of delicious food options as well. However, don’t expect concierge to care about any of your requests. I emailed them a few weeks in advance about my daughter’s birthday (which would take place during our stay). The hotel replied a nice read saying that they would do something to acknowledge the occasion (I assumed they would bring a small cake to the room like a prior review stated). When checking in I confirmed this also. They never did anything on her birthday, not even after I called concierge as a reminder that afternoon. So i ran to La Central and got a few small desserts so that we could sing and cut a “cake.” They brought the cake the day after her birthday - we did not want or need it then. Also, housekeeping didn’t clean our room 2 out of our 5 nights. When i called concierge, they hung up on me. In addition, they never refilled our water 3 of the days. The individual staff members at several bars and restaurants are nice. However concierge doesn’t care about any requests. This is not okay when we are paying so much. I would rather spend that money at many other resorts that make much more of an effort with their customers. I will never return (and neither will the 14 others in my group).

We love that it was all inclusive, plenty of food and entertainment

Analley at Rooftop Casa Luna was amazing! Great service! Very attentive!

Great hospitality and food , enjoyed