Hotel Xcaret Mexico

Amazing stay. Absolutely gorgeous property. The food is OUTSTANDING. But beware, you have to make reservations 30 days prior to your trip, and NO EARLIER. They will not let you. The best restaurants on property are all booked up for dinners, so it pays to make your reservations ahead of time. We did the Xenses park and the Xenotes tour. Both were awesome. DO NOT MISS the Spectacular Show at the main Xcaret Park. Truly amazing. I recommend dedicating about 3 hours on your first day to literally just walk around to familiarize yourself with the massive property. There are tons of hidden gems, beach lagoon spots, restaurants, roof top pools, etc. The resort app is pretty worthless at helping you to find/navigate points of interest. Best to literally just wander around, get lost, and be amazed by the nooks & crannies that you will stumble upon. The staff are so friendly and accomodating, but you will find that they are assigned to their own silo, whether that be the pool/beaches or the restaurants, and they don't have much info outside of their little bubble. Best to just explore right away! You'll be truly amazed by the extent of the resort and all of the "easter eggs" you will find all over the place. Asking folks around the pool who are repeat visitors is also a great way to figure out what you are missing. We were there for 7 days and I think we only discovered about 50% of cool features of this resort.

This Hotel was amazing. First of all, my room was beautiful, super spacious and small details like different Mexican chocolates to try every day. The staff were so friendly and helpful, especially when you get lost, which you do during the first few days of your stay. Make sure that you make your dinner reservations early so you can go to all the restaurants you want to. The parks are amazing, the Xcaret show is a must-see, so is the Xenotes park, the bird flight at Xenses, and the town. The snorkelling at Xel Ha is incredible, and the park's overall are incredible and worth the price. A few notes: when it rains, a lot of things get shut down. When it rains all day, be ready for shows at Xcaret Park to be cancelled and also when it rains, add extra time to your commute around the hotel, since some paths get full of water and are hard to get through. Also, the check-in takes an hour of waiting; they need more staff there, so be ready to wait. Overall, I would 10/10 return to this hotel, it was truly incredible.

Incredible experience, fun for everyone in the family.... would love to revisit.....

We recently stayed at Hotel Xcaret Mexico and had a mixed experience at what is otherwise a beautiful, high-end resort. There is no question that the property itself is impressive. The grounds are immaculate, the design is stunning, and there is an incredible range of activities available both on-site and through the Xcaret parks. The resort is exceptionally clean, well-maintained, and offers a unique experience that sets it apart from many other all-inclusive destinations. However, our experience was significantly impacted by ongoing issues with restaurant reservations and guest services. We submitted dining requests several weeks in advance of our stay and made multiple attempts to contact guest services prior to arrival, but received no response. Unfortunately, this lack of communication continued once we were on-site. As a result, securing restaurant reservations became a daily challenge and a major source of stress during what was supposed to be a relaxing vacation. We spent a considerable amount of time each day trying to figure out where we could eat, often with limited options. Many of our meals ended up being at less highly rated restaurants or at very late hours, which was particularly difficult with children. For a resort positioned at this price point and level of luxury, we expected a far more seamless dining experience. Having to rely frequently on buffet dining—simply due to lack of access to reservations—was disappointing and not consistent with our expectations based on similarly priced resorts. In summary, Hotel Xcaret Mexico offers an exceptional physical environment and outstanding activities, but the shortcomings in guest services and restaurant reservation management had a meaningful negative impact on our stay. With improved communication and a more reliable dining system, this resort has the potential to deliver a truly world-class experience.

This was my first all fun inclusive and it was such an amazing experience. Andrea was our concierge and she was just perfect. She handled everything, including my anxiety. The parks were so fun. We did 5 of them and a Xenotes tour. Just soooooo cool!