Hotel Xcaret Mexico

I would recommend saving your money and exploring other resort options. Food options were average, rooms don’t always match their descriptions and trying to get a reservation for those restaurants that require them can be extremely challenging. If you want a pool chair get there early as they do allow guests to “reserve” chairs with towels. By 9am most chairs are taken.

My husband and I booked a week long stay in May 2026 through Costco Travel. Upon arrival we were able to upgrade to an absolutely beautiful room in Casa Fuego, their adults only building. With this also came the assistance of two amazing butlers Connie and Andres. They were both so welcoming and helpful, I just can’t say enough good things! The resort was absolutely wonderful. We had made dinner reservations most nights and had no issues! We went to Xcaret Park and Xplor and had so much fun!!! We cannot wait to return and experience the other parks and activities we didn’t make it to during this trip.

Absolutely amazing hotel best vacation ever 100% recomended

Diana was our waitress.She was amazing, and she was able to recommend drinks based on how we were feeling.And overall, ten minutes, and we'll come to look for her again

We are currently staying at Hotel Xcaret Mexico for our honeymoon. Whilst it is a beautiful resort, I can’t help but feel disappointed with some aspects of the hotel. When we arrived, our room was not clean, it had a dirty toothbrush, a used bar of soap and ants crawling all over the surfaces. After politely reporting this to the customer service desk, they apologised and reassured us they would find us a much nicer room since we were spending our honeymoon here. Instead, they placed us in a room next door to the kids club, despite us not even having children. Every morning we wake up to children screaming and clattering in the corridor outside of our room. There is also lots of building work going on which we didn’t know about prior to our stay meaning some of the pools are empty and inaccessible due to this work. Restroom facilities are very scarce on the resort and if you are in the pool nearest to the beach, the closest toilet is about a 15 minute walk located by the kids pool. These toilets are very unkept and are often unusable. After paying nearly £8k to stay here I do feel disappointed with our stay and believe more care could have been taken, especially knowing it was our honeymoon. We most likely will not be returning.