Hotel Xcaret Mexico
Playa del Carmen, Mexico
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About the Hotel
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included. It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it. Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited access and round transportation to our parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.
Location
Hotel Xcaret Mexico
Carretera Federal Chetumal - Puerto Juárez num . 307 Km 282, Solidaridad
Playa del Carmen, Q.R., Mexico
Playa del Carmen, Mexico
77710
Nearest Airport: CUN
Features and Amenities
- Dining
- Poolside Dining
- Pool Bar
- Rooftop Bar
- Bar
- Open-Seating Dining
- Coastal Cuisine
- On-Site Amenities
- Salon
- Concierge
- Shuttle Service
- Fitness Room
- Private Beach
- Theme Nights
- Multilingual Staff
- Beach Amenities
- Complimentary WiFi
- Hot Tub
- Wedding Planning Services
- In-Room Amenities
- Air Conditioning
- Mini Bar
- Mini Refrigerators
- Activities
- Windsurfing
- Scuba Diving
- Snorkeling
- Sunset Cruises
- Boat Excursions
- Surfing
- Kite Surfing
- Dolphin Encounters
- Business
- Business Center/Services
- Meeting Rooms
- Catering Services
- Interests
- All Inclusive
- Beach
- Honeymoons & Romance
- Hotels
- Kids' Favorite - Perfect for Kids
- Signature Perks
- Winter Getaways
Reviews for Hotel Xcaret Mexico
90min TIMESHARE BREAKFAST SCAM - DO NOT GO!!
Was absolutely disgusted with the 'free' 90min timeshare presentation. We went originally because we had wanted to buy a package to stay at the resort that included access to the parks, and despite repeating that many times, were repeatedly offered a timeshare that went up to 100k USD and then down to 22USD as we repeatedly said no. We lost over 4 horus of our holiday, went through 8 different sales reps, and at one pointe one of the sales reps got quite aggressive and tried to guilt trip us into buying, saying that 'we clearly just came for a free breakfast', that 'he was only trying to do his job', and that 'our minds were already made up'. Several times we tried to leave and they kept saying that the buggy (the room where we were was really far from the entrance) hadn't come yet. It was only after I stood up and started getting angry did they then finally take us to a long quee to get out 500mxn deposit and taxi back. The experience was so traumatic that it put us off even ever visiting Xcaret, something that I had been really excited to do since I love theme parks. Absolutely disgusting behaviour, and it is a complete scam designed to trap people into debt. NOT worth the free breakfast, or free anything. Get out of there.
Tasha17239y - Bugibba, Malta
Best poolside service
Anallely at the toboganes pool was amazing for poolside service! We had such a wonderful and relaxing trip. We did two days at the parks, but my favorite day was spent relaxing by the pool sipping on my favorite drinks and new drinks I’ve never tried! I got tanned and treated like royalty!
Natalie M - Tyler, Texas
Best experience ec
Best experience ever the staff Are very good and hotel management is also too good everything is well
Pioneer16645441337
Loved our stay at Xcaret Hotel
Beautiful hotel and the best staff ever. The drinks and the food were spectacular and the hotel amenities are top notch. I have stayed at other resorts in the mexican rivera but this place is an experience. My kids did not want to leave.
Jenny P
Service by slides
AnnaAlley did a wonderful job providing great customer service and recommending the best drinks!! 10/10
Erika G
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