Hotel Xcaret Mexico

I had been anticipating visiting Xcaret Hotel for quite a few years and decided to book for my 40th Birthday trip with my 2 minor children ages 14 & 7. I loved that the hotel is unapologetically Mexican, in design, art and culture and it was reflected in every sense. I usually hate all-inclusives as they tend to cater to American tastes (I'm American). Things I loved: staff was kind and attentive. Hotel is clean, visually appealing and is calming. The culinary experiences are well above other all-inclusive brands. Transportation is easy, comfortable and quick. All fun included options were well organized. It seemed to be low occupancy when I was there so I always found a pool-side chair, got into restaurants without reservations ( short wait at a few). Things that could be better: Concierge/Reservations: The pre-arrival team totally dropped the ball and never responded to my reservation requests made 30 days prior. I tried reaching out in the weeks leading up to my arrival with no response. It stressed me out as I arrived, not knowing if any of my plans were available or going to happen. I had planned for my birthday dinner to be celebrated and the staff obviously never got the memo. I didn't get confirmations for any of my dinners so I walked in on a wait-list only to be told that I had a reservation at an earlier time that was put in. Navigation: The resort is massive, and there is not enough signage to let you know where to go or how long of a walk it is to get there. I missed my dinner reservation because I didn't know how far away my room was and it took us 25 minutes to find it. There needs to be more inter-resort transportation options. I don't recommend this hotel for children under 5 because of this. Getting lost was frequent, but also beautiful as there are breathtaking views everywhere. We treated being lost as a mini-adventure. Hotel App: The hotel app (including the in-room tv app) especially the map, does not work. It would be better if the menus were available in the app or on the TV guide, as a family with allergies to be able to plan ahead. Menus: I loved the food, and how unapologettically mexican the menus are. I wish there was a bit more storytelling about dishes or the different regions that the food represented. I often didn't know what I was eating, which was fun for me, but also a bit scary for my child with allergies.

Xcaret is amazing and the butlers do a wonderful job of accommodating requests! Pro tip: give your room service order to the butler with what time you hope to eat, and they can arrange the rest! We were quite happy with all the service and will be returning at some point for sure

We spent seven unforgettable days in February at Hotel Xcaret with our two kids, and it was truly an incredible experience. Booking a room with butler service was such a wonderful addition to our stay. We were so fortunate to have Mauricio, Juan Pablo, and Yuseli as our butler team. They were amazing, kind, and attentive throughout the entire week. They left thoughtful little treats for our kids in the room, which meant so much to our family. They were always responsive whenever we needed anything. The resort is huge, and they helped guide us to the right places at the right times, which made everything feel easy and stress free. They handled our reservations seamlessly and shared so much helpful information that enhanced our stay. Every request was met with warmth and professionalism. We are so grateful for the care they showed our family. Their attention truly elevated our vacation and made it feel special from start to finish. We will absolutely be back.

Paula Borjas our concierge was wonderful, so helpful!

The Hotel is beautiful and really big just the price is a little high, the check in time is long.