Hotel Xcaret Mexico
Playa del Carmen, Mexico
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About the Hotel
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included. It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it. Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited access and round transportation to our parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.
Location
Hotel Xcaret Mexico
Carretera Federal Chetumal - Puerto Juárez num . 307 Km 282, Solidaridad
Playa del Carmen, Q.R., Mexico
Playa del Carmen, Mexico
77710
Nearest Airport: CUN
Features and Amenities
- Dining
- Poolside Dining
- Pool Bar
- Rooftop Bar
- Bar
- Open-Seating Dining
- Coastal Cuisine
- On-Site Amenities
- Salon
- Concierge
- Shuttle Service
- Fitness Room
- Private Beach
- Theme Nights
- Multilingual Staff
- Beach Amenities
- Complimentary WiFi
- Hot Tub
- Wedding Planning Services
- In-Room Amenities
- Air Conditioning
- Mini Bar
- Mini Refrigerators
- Activities
- Windsurfing
- Scuba Diving
- Snorkeling
- Sunset Cruises
- Boat Excursions
- Surfing
- Kite Surfing
- Dolphin Encounters
- Business
- Business Center/Services
- Meeting Rooms
- Catering Services
- Interests
- All Inclusive
- Beach
- Honeymoons & Romance
- Hotels
- Kids' Favorite - Perfect for Kids
- Signature Perks
- Winter Getaways
Reviews for Hotel Xcaret Mexico
Never again
Lots went wrong. The River Jump Suite didn't have a jump off, and was too shallow and rocky. The front desk told us "well, it's the same class, but most people don't actually jump off them cause of the stuff in the water." It was blocked by plants and didn't stick out at all (photos attached). We were overcharged for a photo package and was told "sorry, we're not reversing it because you've already been charged." We went to two parks and they charged us for three parks. Our rooms that we repeatedly requested to be near each other were three buildings apart. The sales pitch is ridiculously aggressive. Avoid it like the plague and just pay for the incentives. Look elsewhere.
stc0580 - San Antonio, Texas
No where else like it
The trip was amazing. Exceeded all expectations and would love to come back
Resort52835687498
2.5 hour check in and staff unhelpful
Terrible experience! Check in process took over 2.5 hours. We got to the hotel at 2.50pm, before check in opens. Management was unprofessional and continued to ask us to join to queue while they said our room would be ready in a few minutes. Very long queues at reception. Really poor process to get guests checked in within a timely fashion. Staff were overwhelmed and didn’t have a solution when rooms still weren’t available at 5pm. Really disappointing and certainly wouldn’t recommend this hotel to anyone who values a good guest experience.
Patrick O - Toronto, Canada
Really terrible experience at check in and with staff.
Terrible check-in process. Took us 2.5 hours to get our room and we arrived at 2.50pm and check-in is 3pm. Staff were unhelpful and asked us to rejoin the queue for check-in after we had waited 1.5 hours for our room to be ready. Really disappointing experience and I would not recommend this hotel.
Esther N
The best concierge
Concierge Paulo Borjas and Oliver Perez excellent service they helped me with all reservations and all information for the hotel. Will be coming back for sure.
rick h
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