Hotel Xcaret Mexico
Playa del Carmen, Mexico
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About the Hotel
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included. It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it. Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited access and round transportation to our parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.
Location
Hotel Xcaret Mexico
Carretera Federal Chetumal - Puerto Juárez num . 307 Km 282, Solidaridad
Playa del Carmen, Q.R., Mexico
Playa del Carmen, Mexico
77710
Nearest Airport: CUN
Features and Amenities
- Dining
- Poolside Dining
- Pool Bar
- Rooftop Bar
- Bar
- Open-Seating Dining
- Coastal Cuisine
- On-Site Amenities
- Salon
- Concierge
- Shuttle Service
- Fitness Room
- Private Beach
- Theme Nights
- Multilingual Staff
- Beach Amenities
- Complimentary WiFi
- Hot Tub
- Wedding Planning Services
- In-Room Amenities
- Air Conditioning
- Mini Bar
- Mini Refrigerators
- Activities
- Windsurfing
- Scuba Diving
- Snorkeling
- Sunset Cruises
- Boat Excursions
- Surfing
- Kite Surfing
- Dolphin Encounters
- Business
- Business Center/Services
- Meeting Rooms
- Catering Services
- Interests
- All Inclusive
- Beach
- Honeymoons & Romance
- Hotels
- Kids' Favorite - Perfect for Kids
- Signature Perks
- Winter Getaways
Reviews for Hotel Xcaret Mexico
Fabulous trip to HXM
This was our 6th year in a row visiting HXM with 3 years being members. We had family staying at Arte along with staying with other family members staying at HXM. Our Butlers Alejandro Barrera and Julieta Orozco went above and beyond with our requests and made sure we had everything we needed.
ThelaLuna - Temecula Valley, California
Experience
Morning breakfast soni Ms neha captain Mr Rajkumar Captain neha s way of welcoming serving and talking to guests is extremely good she took great care ❤️❤️🥰and it was a wonderful experience very good captain Thanks hotal sonash neha mem Rajkumar ji
Freedom58499296881
Excellent
Always a new experience but always a 10 out of 10.
Mata D
Family Trip
I would like to express my disappointment with the experience I had during my arrival at the hotel. At check-in, we were not assigned the room that had been previously requested. As Black Members, I expected the benefits of our membership to be recognized, especially regarding priority for room assignments. In addition, at La Xentral restaurant, the benefits of our membership were not honored. When we purchased the Black Membership, we were informed that we would have priority access and would not need to wait in line. However, when we arrived at the restaurant, we were not given expedited access and had to wait in the regular line like everyone else.
Karina R
We just returned from a dream vacation at Hotel Xcaret Mexico, and wow, what an incredible resort!
We just returned from a dream vacation at Hotel Xcaret Mexico, and wow, what an incredible resort! We stayed in Casa Luna, which was exceptionally quiet. Our room was spotlessly cleaned every day, and water was always restocked. The customer attention here is truly next-level.Our trip started with a bit of chaos when my husband left his phone on the bus, and later I forgot my credit card at Xplor. Xcaret staff recovered both items quickly and safely. Their customer service is unmatched! 🏆 Staff Shoutout, If you see these amazing people, you are in great hands: 🏅Derek & Luis (Concierge): Absolute lifesavers who tracked down my husband's lost phone and delivered it to him in less than 4 hours. 🏅Edgar (From Restaurant Costero): Provided phenomenal, attentive service every single morning and made us feel right at home. 🏅Orlando (From Restaurant Monarca): The best server! He was incredibly knowledgeable and explained the history and origin of every dish and drink. 🏨The hotel is stunning, and everywhere you look, you will see Mexican art: Pay close attention to the restaurant bathrooms, they are hidden gems! 💎 Every single bathroom is beautiful, unique, and showcases how amazing architecture and art are when combined. An amazing stay, highly recommend and can't wait to return!
Nomad03005512255
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