Hotel Xcaret Mexico

BRITISH REVIEW 🇬🇧 — 5 Stars, But With Some BIG Buts… I’m going to start with the cons before you get bored of reading 😂 Firstly, please, please DO NOT fall for the $200 breakfast sales pitch. It is seriously not worth the stress! They try to woo you in with the breakfast, but once the sales pitch starts, the hard sell is horrific. We declined the offer, then another manager came over and tried even harder. After that, we were walked into another room where someone else had another go at convincing us! Eventually, I was taken into a room that looked like a Covid testing centre just to collect our coupons 🤣 By this point, they seemed angry that we hadn’t bought anything and genuinely made us feel inadequate. They tell you it takes around 1.5 hours — ours took 2.5 hours! Our kids were crying and clearly fed up, but the salesperson kept saying he needed to finish his pitch, without much care for the fact the kids had completely had enough. During the presentation, every time someone apparently signed up, all the sales reps would start clapping. I have my suspicions there may have been a few stooges in there 😂 Unless you’re a millionaire, I’d personally avoid it. The prices they were quoting were outrageous. They also showed us a booklet of holidays through companies they partner with, trying to make it sound incredibly luxurious. One of the examples was a barge holiday in Nantwich, England 🤣🤣 He did his absolute best to glamourise that one! Other negatives… The service is very inconsistent. There are some genuinely lovely members of staff who couldn’t do enough for you, but unfortunately that isn’t the case everywhere. There’s also virtually no evening entertainment or proper shows, which really surprised us for a resort this size. Most nights ended up being early nights. There was occasionally some music in the main lounge around 10pm, but you’d see two families at most watching it. Considering how busy the resort is, I found that really strange. The concierge service was horrific. Make sure you screenshot every restaurant reservation you make! They got ours wrong twice, which is both disappointing and embarrassing when you turn up with your family and get turned away. They also told my wife she couldn’t get her hair done at the spa. We spoke directly to the spa afterwards and they said she absolutely could! It just feels like some of the concierge staff haven’t been trained properly or don’t have the correct information. For the amount of money this resort costs, the overall level and consistency of service should be much better. NOW FOR THE PROS… ⭐️⭐️⭐️⭐️⭐️ The resort itself is absolutely STUNNING. Everywhere you walk, you’ll find another picturesque spot. The grounds are incredible, the whole resort is spotless and even the toilets are immaculate. You really can’t fault how beautiful and well maintained the place is. The food is by far the best I’ve ever had at an all-inclusive resort. The included restaurants are genuinely next level. Some of the meals were outstanding. My advice would be to book your restaurants as early as possible, because reservations can be very difficult to get. The water slides dotted all around the resort were magic, especially with the kids. There’s constantly something to discover. Having the boat from the hotel to Xcaret Park was awesome, and having access to all the parks included is a massive plus. Trying to squeeze everything into one day at the parks would be exhausting, so being able to visit them more casually made the whole experience much more chilled and enjoyable. Would I come again? Maybe… but I wouldn’t be in a rush. For this sort of money, I think there are other luxury resorts where you’d receive a much higher and more consistent standard of service. That said, I can still understand why it’s considered a 5-star resort. The setting, the beauty of the hotel, the cleanliness, the food and the access to the parks are absolutely incredible. Fix the sales pressure, improve the concierge and service consistency, and add some proper evening entertainment, and this place would be very difficult to beat. Overall: 5⭐️ for the resort itself — but there are definitely some BIG buts!

Adrien and Anallely was Amazing there service was great. Without the roof top bar at casa Luna are experience here would probably not have been the best.

Adrien and Anallely were an amazing bartender and waiter and they were always so kind to me and my parents, they made this vacation amazing and always took care of us.

Booked through Costco based on the location, price, and photos. Didn’t really know what to expect. We have travelled to many places - from Thailand to Sardinia, Scotland to Panama - and our week at Xcaret might be the best vacation we have ever taken. My wife and our kids (12 and 14) had a magical time. We can’t wait to go back!

It was a very nice advanture we enjoyed