Hotel Xcaret Mexico

We dined at Xaak Restaurant during a recent stay at Hotel Xcaret Mexico while celebrating our 20-year anniversary. The experience was disappointing from the start. The restaurant was nearly empty, the pacing felt rushed, and several dishes were served at room temperature. Overall, it did not match the level of quality we expected. More concerning, I became ill shortly after the meal. I was vomiting during the dinner and continued to experience severe gastrointestinal symptoms over the following days, including persistent vomiting and diarrhea. The situation became serious enough that I required hospital treatment for dehydration, and it took nearly two weeks to fully recover. I reported what happened to the restaurant staff and later followed up with the hotel after our stay. Unfortunately, I did not receive a meaningful response or resolution. This was supposed to be a special anniversary trip, and this experience had a significant negative impact on it.

Try the pool bar and find Sebastien! Best drinks

Armando Saenz was helpful reserving rooms.

Repeat guests. New kids areas are great, but the resort seems to be in a transition phase. We experienced several operational issues that made the stay feel less seamless. Staff were kind, but at this price level the value didn’t fully match expectations.

Allow me to share a comprehensive review of our recent experience at Hotel Xcaret Mexico, a stay that genuinely surpassed every expectation. From the instant we arrived, the staff welcomed us with warmth and professionalism, setting the tone for a truly memorable visit. Their commitment to delivering exceptional service was evident in every interaction and detail, from check-in to departure. Our first encounter was with Luis at reception. We realized then that we hadn’t selected the adult-only section during our initial booking—a crucial detail for our delayed honeymoon, as we were travelling without our children this time. Luis, together with their manager, went above and beyond to secure us an upgrade to the Fuego building, which is exclusively for adults. This thoughtful gesture transformed our getaway into something extraordinary. The resort itself is nothing short of spectacular. Its lush tropical landscapes and striking architecture create an inviting atmosphere where relaxation and luxury coexist. Each stroll through the grounds revealed vibrant gardens and tranquil vistas, offering a feast for the senses. Our room, positioned near La Cuevas restaurant and overlooking the river, was immaculate and spacious, blending comfort with elegance and featuring every amenity one could hope for. Dining at Hotel Xcaret Mexico was consistently outstanding. With a diverse selection of restaurants, every meal was an adventure, and the culinary quality never faltered. Whether enjoying a leisurely breakfast or an exquisite dinner, the experiences were always memorable. The Las Cuevas cave restaurant stood out as a highlight—an absolute paradise for meat lovers, featuring an impressive array of skewered meats served tableside. The staff would visit each table with fresh cuts, and diners could signal with a green sign to continue or red to pause. Next time, I’ll opt for smaller portions to savour more of the flavours. Some restaurants require reservations, so planning ahead is wise to ensure you don’t miss out. The array of activities and park access provided even more reasons to love our stay. Every day offered something new—from paddling, kayaking, and snorkelling in natural rivers to zip-lining through the jungle or simply relaxing by the pool. We only ventured outside the resort three times during our eight-day stay because the property itself feels like a theme park, complete with scenic trails perfect for daytime exploration and magical evening walks illuminated by accent lighting. What truly distinguished our experience was the extraordinary staff and the vibrant atmosphere of the resort. Every interaction felt sincere, and the team’s dedication to creating memorable moments was unmistakable. Our upgrade to the Fuego building included butler service, and we were fortunate to have Alejandro and Julieta as our primary butlers. Alejandro, in particular, ensured our needs were met, from arranging last-minute restaurant reservations to booking excursions, despite our lack of advance planning. Their efforts allowed us to enjoy all four restaurants and unforgettable activities, leaving us with cherished memories and a strong desire to return. If you’re considering a trip to Hotel Xcaret Mexico, I wholeheartedly encourage you to go. The combination of world-class hospitality, breathtaking scenery, and unique experiences will leave you with memories to treasure long after your return home. Best regards,