Hotel Xcaret Mexico

Francisco Sanchez was our concierge and I have to say that we truly had the best time because of him. He made the trip an unforgettable birthday experience. He had special treats delivered for my birthday. He always had the biggest smile on his face and was so knowledgeable about the property and knew every detail to make the trip truly perfect. He was absolutely amazing! 10 out of 10 would not have had the experience we had without him. He’s such a special person and a kind soul. He also speaks incredible English, better than we do and it’s our first language.

Anallely was amazing!! 10/10 service - so fast, great attitude, and made our experience at Xcaret even better! Ask for her when you go to the rooftop pool at Casa Sol!

We were unsure of the location as it was our first time visiting Mexico in this region. It came highly recommended by friends and research online. We wanted to do several of the parks. It was very conveniently located to all of our destinations. The hotel was absolutely stunning. The architecture, landscaping, and the layout are incredibly thought out. We felt very relaxed and rejuvenated. The rooms are spacious and very beautiful. Loved the hammock and balcony. There were 4 of us in the room. We did not feel crowded. Best hotel/resort room. Several times we asked for directions or questions and all the staff happily took us not just pointed us to the destination or answered our questions. Our concierge, Carla, took especially great care of us with reservations and all our needs. She went way above getting us our first reservation even though we did not ask in time. She was always very happy and energetic even if it was the end of her shift. I can not say enough good things about her. It was very quiet in our room even if there were private events nearby. However, we did hear people talking in the hallway in the mornings. We were surprised to see the photo stations. We liked this feature. The restaurants and buffet food are exceptional, from the service, presentation, and taste. We regularly dine out in San Diego. So I can surely attest to your high standards. One concern was whether the busses and ferry were going to be well kept. They were extremely clean. The Air Conditioning worked perfectly every time. No trash. The staff must work very hard keeping everything spotless. When I returned home, I could not stop telling people about your resort and our desire to come back soon. One of my coworkers booked his vacation for the month of December since I spoke about it and the restaurants and showed him YouTube videos of the resort. Another one of my fiends is planning to bring his family. We are sorry we did not take up the offer to return at the discounted price. Our whole family is looking forward to returning, maybe even before we head to Europe or Hawaii. Thank you for the best experience on our trip to Cancun.

I tried to go down the drop slide from the roof top pool. Mr. Luis advised I would not be able to go down unless I took my wedding ring off. I would have taken it off but it is not possible to get off. This was very disappointing as I have went down these type of slides at Coco cay through royal Carribean. I highly recommend royal Carribean over xcaret. Much better customer service and common sense.

Anallely was amazing! She was very friendly, attentive & courteous. I would highly recommend her service.