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In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included. It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it. Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited access and round transportation to our parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.
Hotel Xcaret Mexico
Carretera Federal Chetumal - Puerto Juárez num . 307 Km 282, Solidaridad
Playa del Carmen, Q.R., Mexico
Playa del Carmen, Mexico
77710
Nearest Airport: CUN
Anallely was the best We I will definitely be back Best sero
Erica R
There were 15 of us in our family, covering 3 generations. The resort itself is beautiful. There is so much to do whether it’s relaxing by the pool or exploring one of their parks - this was great considering the wide range of ages in our group. There are lots of delicious food options as well. However, don’t expect concierge to care about any of your requests. I emailed them a few weeks in advance about my daughter’s birthday (which would take place during our stay). The hotel replied a nice read saying that they would do something to acknowledge the occasion (I assumed they would bring a small cake to the room like a prior review stated). When checking in I confirmed this also. They never did anything on her birthday, not even after I called concierge as a reminder that afternoon. So i ran to La Central and got a few small desserts so that we could sing and cut a “cake.” They brought the cake the day after her birthday - we did not want or need it then. Also, housekeeping didn’t clean our room 2 out of our 5 nights. When i called concierge, they hung up on me. In addition, they never refilled our water 3 of the days. The individual staff members at several bars and restaurants are nice. However concierge doesn’t care about any requests. This is not okay when we are paying so much. I would rather spend that money at many other resorts that make much more of an effort with their customers. I will never return (and neither will the 14 others in my group).
Swathi C
We love that it was all inclusive, plenty of food and entertainment
Reyna S
Analley at Rooftop Casa Luna was amazing! Great service! Very attentive!
Matthew L
Great hospitality and food , enjoyed
Sherpa61882372972
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