Hotel Xcaret Mexico

El Costero restaurant it was the best and edgar Rodriguez was the server he went above and beyond with his service

Loved the place but the vacation package sales pitch is so annoying. It’s so hard for them to take No for an answer.

Can’t have enough of this place. 4th time and booking for 2027 already ❤️

We are Best Western Diamond Select members so is a lot of their hotels. This Best Western Plus has been nicely remodeled, it still feels old. Our first room had a slow draining sink so they kindly moved us next door. The room was clean but the AC was very noisy and the bed was not comfortable (age??). Breakfast was disappointing as eggs were watery and the selection of options was more limited than usual. The Best Western Plus Tulsa is about 10 mins away and is a much nicer hotel with comparable rates. Stay there!

We recently stayed at Hotel Xcaret Mexico and overall had a decent vacation, but there were definitely some pros and cons. The rooms were okay — nothing super fancy and a little dated — but they were clean, which we appreciated. One thing a lot of guests complained about was the balconies being covered in monkey poop, making them hard to enjoy. Also, if you didn’t keep your balcony door closed, there was a very good chance a monkey would end up inside your room. The monkeys were entertaining at first, but they also loved stealing anything left outside on the balcony. One feature we really liked was that the room key was built into the wristband bracelets. It made everything much more convenient and easy to carry around. The noise level around the resort was also good — it never felt too loud or rowdy. Be prepared to walk A LOT. No matter where your room was located, it felt like it took 10–15 minutes to get anywhere in the resort. If you have mobility issues or just don’t enjoy long walks in the heat, this could be frustrating. The food was okay overall but nothing especially memorable. We tried one à la carte restaurant one night, and after being seated no server came to our table for 45 minutes, so we ended up leaving. The swimming pools had a fun atmosphere, especially around the swim-up bar, which had a great vibe. Unfortunately, there was animal poop around some pool areas, and we saw people accidentally stepping in it and then getting into the pool without noticing, which was pretty unpleasant. The best part of the resort was definitely the ocean area. The cove was beautiful with calm water, no big waves, and excellent snorkeling right off the beach. There were also plenty of lounge chairs available, which made it easy to relax and enjoy the scenery. Overall, we had a decent time because the property itself is beautiful and the ocean was amazing, but after visiting more than 30 resorts throughout Mexico, I personally do not think this resort is worth the high price you pay to stay there. There are many other resorts in Mexico that offer better food, service, cleanliness, and overall value for the money.