Hotel Xcaret Mexico

Absolutely amazing hotel best vacation ever 100% recomended

Diana was our waitress.She was amazing, and she was able to recommend drinks based on how we were feeling.And overall, ten minutes, and we'll come to look for her again

We are currently staying at Hotel Xcaret Mexico for our honeymoon. Whilst it is a beautiful resort, I can’t help but feel disappointed with some aspects of the hotel. When we arrived, our room was not clean, it had a dirty toothbrush, a used bar of soap and ants crawling all over the surfaces. After politely reporting this to the customer service desk, they apologised and reassured us they would find us a much nicer room since we were spending our honeymoon here. Instead, they placed us in a room next door to the kids club, despite us not even having children. Every morning we wake up to children screaming and clattering in the corridor outside of our room. There is also lots of building work going on which we didn’t know about prior to our stay meaning some of the pools are empty and inaccessible due to this work. Restroom facilities are very scarce on the resort and if you are in the pool nearest to the beach, the closest toilet is about a 15 minute walk located by the kids pool. These toilets are very unkept and are often unusable. After paying nearly £8k to stay here I do feel disappointed with our stay and believe more care could have been taken, especially knowing it was our honeymoon. We most likely will not be returning.

Annaelly was absolutely amazing! Exceptional service at the pool with great recommendations. Great with the kids too !!

Phase 2 is just stunning and beautiful Jaime reception supervisor is extremely friendly, humble and his customer service top notch. Chef Luis Arzapalo- is an amazing chef and humble person, took the time to talk to us and made my bday an extra special day with a beautiful and special dinner plate at one of his signature restaurants, which is TAMAMON ( a must) TAMAMON- was greeted by the captain Orlando at our table and introduced to the chef Angel (main chef )and 2nd chef Enrique, which made an amazing dishes. Server Fransico was AMAZING!! This birthday celebration was an unforgettable one. Rest CHI- lunch was amazing Yucatán style food was very flavorful for lunch you must try the almendrado, tacos castaña they suggested a family style (best way to taste a little bit of plates) Chef Rodrigo invited us for dinner and it was delicious, from the appetizer to dinner. The classic music made the atmosphere pleasant. Las playas restaurant (phase 1) food is good server was manuel nica amazing service Las playas bar Misael bartender was friendly and fun to speak with, service was top notch Pool servers Chivis is super funny, and friendly and amazing service, Alber Sanchez is super friendly, hard working and service is top notch!! Never fails at the resorts always a good time and service. Love the tunnels to walk or take the cart to connect with phase 2