Hotel Xcaret Mexico

We stayed here for a 5 night vacation. We landed at Cancun airport and we were greeted by the staff at the airport. Check in was done at the small airport lounge itself. We refreshed with some cold drinks and Mexican sweets and savories. We then got on a very comfortable bus and were at the resort in about an hour. Check in was quick, They said our room would be ready by 3 PM. We had reached there by 1 PM. We spent a few minutes with the concierge but we did not need much since Guest Services had been awesome and I had done all my reservations. 30 days prior. We went and ate lunch at La Xcentral - one of their big buffets. It has a huge variety of food and drinks - excellent quality food for a buffet and so rooted in Mexican cuisine and tradition, we finished lunch and got our room keys, everything is on the bracelet you wear - super convenient, and they mean it when they say everything is included. We had room 10202 at Casa Cielo - amazing views of the water body with a gorgeous Treee in the middle. Just sitting on the patio on the two hammocks sipping coffee or beer or soda eating snacks and hearing the birds is such a relaxing feeling They do try to get you to meet with them for breakfast to sell you Membership plans, etc. But we usually do not vacation at the same spot twice (so many places to see in this world) - so we respectfully and firmly refused and they gave up after some light pestering. We swam in the pools near our room. It felt like a private pool. The beauty of the resort cannot be explained - pools, rivers, caves, pongs, reflecting pools, the architecture, the nature. We have never seen a resort like this. It’s massive - we did not cover the entire resort as we headed to the parks and stuff every day, We did not do the activities and shows at the resort itself - the service is absolutely amazing. We eat breakfast at either LaXentral or Costero (the chilaquiles at Costero are to die for) - we also had breakfast at the lobby coffee shop on some early tour days. The food is fine dining quality for an all inclusive resort. We have been to all inclusive resorts in Dominican Republic and Jamaica and this place blows everything else out of the water. My kids had room service one night - you order via the TV - and it was delicious. In terms of the sit down restaurants for dinner - we ate at Xin GAO , La Flores Cantina and Azul Nagoda - they were all amazing in terms of quality and service. We never had a bad meal at a restaurant, . There is also a Mexican street food hall called Xicinema - it’s amazing - you can get tacos, Mexican drinks, Mexican crepes, street corn, churros and any Mexican street food you can imagine. We visited a coupe of days for snacks, They arranged airport transportation for us which was super comfy, My Wife and I dined at Ha one night - that is a paid experience - a 9 course dinner - will review that separately but it was a night to remember. Everyone in our family was so sad to leave after 5 nights, The best part for me - was the resort, the people, the architecture and the food and culture embraced the amazing Mexican vibe instead of watering it down for international / American standards. The staff spoke mostly Spanish and even though we only spoke English we managed to communicate and their service was impeccable. The appeal to me was how dearly they hold the culture and values of Mexico in this resort. That really made it a once in a lifetime experience for us.

My husband and I visited this beautiful place for our honeymoon, and the experience we had was the best we could have asked for as a newly wed couple! The staff, faculty, and atmosphere made us feel welcomed and made it the most perfect honeymoon. The food was just absolutely amazing and the views from every inch of the resort were just breathtaking! The staff made getting around the resort so easy! And not to mention, the butler service was so responsive, which made our sometimes last minute requests actually come through! From making reservations at restaurants to just asking them to show us how to get places, it made the entire stay much easier and enjoyable! One of the most convenient aspects of this resort is that they pick you up straight from the airport and take you back, so we didn’t have to worry about transportation to the resort at all. We will definitely be planning another trip to this beautiful resort as soon as we can make it possible!!!

We come to Xcaret every year and we truly love this place. Last year we felt like the quality of service was starting to decline but our last trip in April 2026 was extremely enjoyable thanks to Juan Pablo, Yuseli, Anaís Jimena and Maricarmen. They took great care of all our needs and went above and beyond in their service, which we really appreciate and hope that we will see them again next time we travel to Xcaret. Also wanted to say that the waiting stuff at Costero and Chi were absolutely amazing as well as the bartenders at the rooftop pools. And special thank you to the kids club personnel , they were absolutely amazing with our daughters

This was our second trip to Xcaret, and we loved every minute of it! The food, activities, hospitality, and resort all came together to create an amazing experience. As a family of four with two boys under 10, there was never a dull moment — and even when we needed something calmer, we found plenty of options that met everyone’s needs. A special shout-out to Paola Borjas, who was patient and incredibly helpful from the moment we checked in, through booking our reservations, all the way to our airport departure. We’ll definitely be back!

From start to finish, incredible trip. While this was our second trip we went with ocean suite which included butler service. It was absolutely amazing service, hospitality, and of course a lovely resort. Our butlers Abril & Luis Andres went above and beyond to make our experience extra special from guiding us to our restaurants in a very large resort to helping us find the local spider monkeys they didn’t miss a beat . We cannot say enough great things about these two and the whole resort itself!