Hotel Xcaret Mexico
Playa del Carmen, Mexico
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About the Hotel
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included. It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it. Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited access and round transportation to our parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.
Location
Hotel Xcaret Mexico
Carretera Federal Chetumal - Puerto Juárez num . 307 Km 282, Solidaridad
Playa del Carmen, Q.R., Mexico
Playa del Carmen, Mexico
77710
Nearest Airport: CUN
Features and Amenities
- Dining
- Poolside Dining
- Pool Bar
- Rooftop Bar
- Bar
- Open-Seating Dining
- Coastal Cuisine
- On-Site Amenities
- Salon
- Concierge
- Shuttle Service
- Fitness Room
- Private Beach
- Theme Nights
- Multilingual Staff
- Beach Amenities
- Complimentary WiFi
- Hot Tub
- Wedding Planning Services
- In-Room Amenities
- Air Conditioning
- Mini Bar
- Mini Refrigerators
- Activities
- Windsurfing
- Scuba Diving
- Snorkeling
- Sunset Cruises
- Boat Excursions
- Surfing
- Kite Surfing
- Dolphin Encounters
- Business
- Business Center/Services
- Meeting Rooms
- Catering Services
- Interests
- All Inclusive
- Beach
- Honeymoons & Romance
- Hotels
- Kids' Favorite - Perfect for Kids
- Signature Perks
- Winter Getaways
Reviews for Hotel Xcaret Mexico
Excellent resort with additional amenities that created a next level ‘all-inclusive’ experience. Staff was great!
Upon check in - one of our first and best interactions was with Samuel who took our bags and immediately made us feel comfortable even given the vastness of the multiple buildings throughout the resort. Fernando and Neftali were also amazing every time we saw them at the rooftop pool of Casa Luna. Such an amazing trip, very fortunate to stay at Hotel Xcaret Mexico and have access to all the parks too! 10/10 highly recommend.
Tony S
A very pleasant night at the Royal Oak, Ripon
Stayed at the Royal Oak in Ripon where the staff were extremely friendly and helpful. the room was pleasant, warm and well equipped and the evening meal and breakfast delicious.
DaveB477 - York, United Kingdom
Gorgeous resort and top notch service
January in Mexico was wonderful! Perfect low 80s weather. Resort is huge and gorgeous. We upgraded to Casa Fuego which was a world of difference. The food at the Fuego restaurant was top notch and a welcome change from the general buffets. Poolside was never crowded and drink orders were very timely. It was our first experience having butler service, and we so enjoyed guidance from Alejandro Barrera, Juan Pablo Velazquez, and Brandon Albavera. It was fantastic having immediate support for reservation changes, park tips, and arranging anniversary treats. More than once they appeared just when we were lost or confused with locating a restaurant or arranging transportation. Magic!
Gregory and Hea... S
Negativo
This was my fifth stay at Xcaret Hotels and my first time in Phase Two. Unfortunately, the experience was deeply disappointing. Xcaret México has expanded its property, but the level of customer service has significantly declined. The quality of service has noticeably deteriorated and no longer reflects what one would expect from a resort of this category. Requesting something as basic as water for the room became an ongoing issue: it never arrived, room service simply did not happen, there were no explanations, and most frustratingly, there was never anyone available to take responsibility or provide solutions. Overall, the experience made us feel as though we were staying at a three-star hotel, far removed from the luxury and excellence that once defined the Xcaret brand. It is truly disappointing to see how growth has come at the expense of service quality.
Fearless17763596512
Great experience
Excellent location, very clean, amazing gastronomy, nice rooms, in top of that you have all Xcaret parks included, we fully recommend this place for families
Elliot A
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