Hotel Xcaret Mexico

Xcaret Mexico was honestly one of the best resorts I've ever visited. Everything was just perfect—from the stunning views and beautiful rooms to the amazing food and friendly staff. The all-inclusive experience was worth it, and having access to the Xcaret parks made the trip even more memorable. Every corner of the resort is so well maintained, and the atmosphere is peaceful yet full of fun activities. I made so many unforgettable memories here and would definitely love to come back. Highly recommend it to anyone planning a vacation in Mexico! 🌴✨

I am extremely disappointed with my experience at this hotel. The customer service was incredibly disappointing, and I felt like the staff cared more about charging me for another room than actually helping my family. When we checked in, I was told that two adults and three children were not allowed to stay in one room because of the hotel's occupancy policy. However, they also told me that if I purchased a second room, then the exact same two adults and three children could stay together in the original room. The second room didn't even need to be used—they just required me to pay for it. This made absolutely no sense. If the occupancy policy was truly about safety, then buying an unused second room should not have changed anything. It felt like the only goal was to charge us thousands of dollars more. We ended up paying approximately $6,000 extra simply to satisfy a policy that was applied inconsistently. What made this even worse was the complete lack of empathy or willingness to find a reasonable solution. Instead of trying to accommodate a family, they focused on collecting more money. It was one of the most frustrating and unfair hotel experiences I've ever had. I would not recommend this hotel to anyone traveling with children. Be prepared for rigid policies, poor customer service, and unexpected costs

Returned to this welcoming family run hotel again and once again it didn't disappoint, All staff very welcoming and helpful, hotel very clean, food very good lots of choice and reasonably priced. Ideal location for beach and restaurants and shopping. Rooms spacious and beds very comfortable. Noise as would be expected up till a certain time at night but then very peaceful.

up and they pretend to sell luxury but really fall very short of nice and luxury experience. Long lines for restaurants, no dishes available at the buffet and the coffee mugs were cracked. perhaps they just cannot keep up with demand, but the customer really suffers the lack customer service At arrival we were not even greeted with a drink water or anything, mind you that the location is super hot and humid. We had to wait like 50 minutes in line just for check in. I chose this hotel because of the hype but please BE AWARE stay away if you want to really have a nice experience. They really need urgently customer service training and more people and really work on what they offer. Installations are beautiful hotel is big and nice but if the customer service is lacking when you have to wait long lines to eat and once you get to the restaurant there are no plates and coffee mugs are cracked, then it’s worth asking is this really what I am paying for???

Poor customer service! Nothing they tell you at booking or on their website is true. Absolutely not handicap accessible!