Hotel Xcaret Mexico

The resort is nothing short of amazing, but the staff is what makes the experience remarkable every time! From the concierge services to the exquisite food to accompany your adventurous days, there is never a dull moment. You are pampered from and attended to from the moment you arrive at the airport.

For the those considering Hotel Xcaret Mexico for their Cancun destination, here are a few things to keep in mind. Hotel just went through an expansion and is very unorganized. Do not expect a five star resort experience as basic amenities like water, and cribs, and just overall customer service are apparently non existent here. It is impossible to speak to a manager, you have to go through at least 5 different tiers of staff to get anything resolved which will eat up your time at the resort. Resort has great activities etc but the service is just not there. Staff seem tired, overworked, and simply annoyed. It has by far been our worst experience in Cancun. If you want a peaceful smooth vacation at a beautiful resort with exceptional service I would recommend staying in the Mayakoba area, not in what seems to be a luxury resort but ends up being a sub par hotel.

Hotel Xcaret México is one of the most unique and thoughtfully designed resorts I’ve stayed at. The property blends natural beauty with luxury — rivers, caves, lush greenery, and beautifully crafted architecture create an unreal atmosphere. The All-Fun Inclusive experience is the biggest highlight. Unlimited access to all Xcaret parks (Xplor, Xenses, Xel-Ha, Xenotes and more) plus transportation made the trip seamless and super value for money. The rooms are spacious, modern, and very comfortable, and the balcony views are breathtaking. Staff is extremely warm, proactive, and genuinely helpful. Food quality across restaurants is impressive — great variety with vegetarian options too. The resort is huge, so moving around takes time, but the beauty and activities make up for it. Perfect for couples, families, and anyone who loves adventure. Highly recommended!

"My stay at the hotel was excellent. The rooms were clean and comfortable, the staff was polite, and the service was quick. The location was convenient as well. Overall, a great experience. Highly recommended!"

Everything about this place was 10/10. The hotel, the food, the parks amazing! The staff was friendly and attentive. The restaurants were excellent. The two parks we visited were so much fun. Just wish we had more time to spend. 4 days 5 nights isn't nearly enough to experience all Xcaret has to offer.