Hotel Xcaret Mexico

We have been here many times and have been over the moon thrilled every time. This is a truly unique place. This is our first time visiting since the new expansion opened and somehow they managed to step it up even more! Xcaret has made it difficult to enjoy any other tropical resorts - everything here is next level. The food is incredible and varied, even the buffets are an experience. Not only can you get top shelf liquor here, but liqueur that you don't typically see at an all inclusive like chartreuse and fernet branca. The architecture is visually interesting and invites exploration. And there are so many clever little details that are hard to describe that just come together to make an incredible experience at every turn. But more than anything, the staff make this place. There are a few here that we had met previously at other resorts and all of them seem genuinely pleased to be here. They proudly put the unique cultures of many different Mexican states on display and are eager to share it with the guests. Today I had a conversation with Selene at the rooftop pool about the indigenous cultures in Mexico and a couple hours later she surprised me with a package of crafts, with stories of their significance and where they came from. We are currently on our 5th trip at Xcaret. With more yet to explore here, we're already looking forward to our 6th.

We went in 2024 and it was pretty good but the buffets had a wait to get in during breakfast and dinner. We came back in November 2025 and had a very different experience. They doubled the size of the hotel but the size of the beach stayed the same so it was very crowded compared to before. All the restaurants other than buffets require reservations and when we arrived everything was fully booked for the week!!! The buffets run out of some food options and you had to wait over 20 minutes for a tea or a coffee!! On the way home we spent almost and hour on the bus before we left the hotel complex which was extremely frustrating! Yes it looks fancy but in my opinion has a lot of issues and I hate how busy it is! The food was also disappointing compared to 2024 so the expansion has come at a cost! We won’t come back! Good luck!

Very disappointed. Constant construction under our room led to days of banging and drilling all day long. Construction all over the property was an eye sore. Limited reservations for restaurants. Service at restaurants was often slow with wrong orders. Only accommodation for the construction is a late check out, which we didn’t need due to flights. Their “offer” allows us to stay in the room with construction for a longer time? No thanks. Food sub par, dry meat and flavorless foods. Hotel is beautiful and good for kids activities but we will go elsewhere in the future. Don’t bother coming here if you want peace and a nice family experience.

Fantastic stay. This was our second time and continue to discover new and exciting things. The new additions were all superb and the entire family had a great experience.

4th Visit Review My review is based on our honest insights of the new resort and all the changes happening, don’t come for me 😅 Our first visits to this resort were truly magical. The food, the service, the overall vibe we fell completely in love because it didn’t feel like any other resort. The sense of exclusivity was unmatched. During this trip, several employees asked what we thought of the recent changes. We shared our feedback, and they mentioned that things will only get busier, especially with Arte 2 on the way. Changes We Noticed This Visit: Let’s start with the ones that broke our hearts 💔 • Las Cantinas no longer offers à la carte breakfast. We loved their authentic Mexican breakfast. We know El Mercado does serve breakfast, but it’s buffet-style only. • Lobster Friday at El Mercado is gone. 🥹 They did mention you can still buy lobster at Las Cantinas and other restaurants. • Las Playas menu changes: No more tuna poke or shrimp/octopus tacos the best items, gone. When I asked the server why, they said there’s a new chef but honestly, it feels like cost cutting. • Coconuts by the pool: Now only available on Saturdays, though there are carts around the resort daily selling them for $14. • Original Mexico rooms: Definitely in need of major updates. • New arcade area: Many machines were broken or not working. • Park pickup area: Very disorganized. • Xinema: Advertised as 24 hours, but that’s not accurate. They’re technically open, but no real food available. The nights we went in, only fruit was provided. • Service: We had some amazing servers and pool attendants, shoutout to Selene at the rooftop pool. But a few others were disrespectful or condescending. The resort feels severely short-staffed, and it shows. Despite all this, our complaints aren’t major dealbreakers, we still had an amazing time Positives: • Mexico 2 is beautiful and has tons of kid-friendly activities. My daughter absolutely loved it. We love Xcaret, but we’ll probably give it a break for a few years so they can work through the growing pains and iron out the kinks.