Hotel Xcaret Mexico

I wanted to share our recent experience at Hotel Xcaret Mexico. Myself, my wife and two children have gone to this resort six times and each time learn to love it even more. The food is outstanding, the service is wonderful and the parks are so unique and fun for all ages. The new expansion at the hotel added a bunch of great new restaurants and activities at the hotel. Chi, Costero and Azul Nogada get special shout outs as new places to dine but all of the restaurants are truly great. Alejandro Bueno and Connie Fernandez were our “butlers” on this trip and they were seriously amazing at helping us plan activities and meals for our family. Everyone that works there is kind, and working hard for you to have a great experience but Connie and Alejandro went even above and beyond the “normal” (re: outstanding) service that we’re used to at Hotel Xcaret.

Just had a night away at The Mulberry Inn, Llwynmawr, near Llangollen and Chirk. Spotlessly clean, amazing service and food and lots of hidden extras. Friendly staff and we'll worth a visit.

I’m normally too lazy to leave reviews, but because of how incredibly expensive Xcaret Hotel México is- I want other hard working families, singles and couples to be informed before spending this much on a vacation. Positives- the hotel is gorgeous, you feel like you are in paradise truly. You can kayak, pools everywhere, water slides for kids, the rooms are nice, comfortable, and the little extras like slippers and reusable water bottles are a lovely touch. Also- very easy transportation to all the Xcaret parks. They leave every 20 minutes which allows you to come and go relatively easy. The negatives, buffet food tastes better than most buffet foods in the area (on par with Riu) but the food is so cold. Breakfast lunch or dinner- your food WILL be cold period. Room service is a joke- we ordered a carafe of coffee at 9:45pm and it is 12:38am as I write this and still no coffee. Even though we’ve called twice to ask about it. Tried to call the concierge to make reservations and kid you not they hung up on me 3 times and said “sorry our lines disconnect sometimes” but each call took 15 minutes just to get someone on the phone. The people in the lobby at check in were the worst, as soon as you explain you are too tired to sit through their time share sell- and you just want to unwind after a long flight- you are totally discarded and ignored and they make it obvious they are punishing you. Also - it’s a crazy long walk anywhere you want to go so keep in mind when traveling with seniors and children. So there you have it, customer service is quite literally the kind you would expect at a hotel half the price. Food tastes okay- but cold cold cold. No night time parties or shows to watch before going to sleep. They do have an arcade which my kids enjoyed. So if you come here- do it for the scenery and the vibe, not because you think you’ll be treated well, we started tipping right from the start and it didn’t help. I don’t blame the workers, they are busting their butts in the hot son. As always it’s management to blame, it always starts at the top. Advice would be to stay at a cheaper hotel and just buy tickets to the Xcaret parks. You could probably save thousands doing it that way.

All around good experience. The whole family enjoyed

The truth about this place is that it is an absolutely beautiful resort, with great excursions for kids and families. It is however, in no way, a 5 star or luxurious if that’s what you’re looking for. The food at this resort is average, except for exception, which is “Bio.” We had many disappointing dinners and blah buffet food. The housekeeping was terrible, not that it wasn’t clean to start, but they only came once on their own and we were forced to have to keep calling to get service. The check in experience was a nightmare and took 1.5 hours, only to be given the wrong room for 2 days, until they could find us the right one. I think this resort relies on how photogenic the property is, but fails to deliver on a true 5 star experience. This is a 4 star, masquerading as a 5 star.