Hotel Xcaret Mexico

I really enjoyed my stay at this hotel. Everything was well organized, the room was clean and comfortable, and the atmosphere was calm. The staff were very kind and helpful, always making sure guests feel welcome. A great place to stay and definitely

Our experience was truly elevated by the butler team. While we were away, our butler Bani helped set up the room with a birthday arrangement my girlfriend had planned, and I was completely surprised — he did an amazing job. Huge shoutout to Bani! Carolina and Julieta were also incredibly attentive and communicated with us so well throughout our stay. My partner and I may have gone a little too hard with the free drinks and ended up hungover, and our butler even brought us Pepto without hesitation — above and beyond service. Everywhere we went, the staff were genuinely happy to help and made us feel so taken care of. Highly recommend planning ahead and getting reservations set up with concierge the day you arrive to make the most of your stay. Also ask about bus times to the parks and show. They aren’t always available they have their own drop off and pick up times but still provide plenty time to enjoy the parks!

Beautiful property, plenty of activities for all ages and spacious welcoming rooms. The staff was professional and accommodating.

We stayed here a week ago, 2 rooms family of 6. This was the most wonderful hotel I have ever stayed at. Everything is so clean, the staff are so helpful, delicious food, lots of sun loungers, clean towels, great drinks. I really can't think of any downside to this resort. We were there for a week and still hadn't explored everything. The front desk staff were very helpful as well as the room staff were very attentive. Highly recommend booking restaurants ahead of time like Xin Gao and Los Cuevas which we loved. (Los Cuevas has no menu but they bring different meats and seafood to your table brazilian style and serve you what you want) But the buffets are also great and lots of drop in options. Also you want to try to decide on activities and Parks/Tours prior to your stay or immediately when you arrive but I advise to just stay at the resort the first full day if possible to get oriented. Some are not open everyday and 6pm is the cut off for booking the next day. I recommend downloading the Xcaret Hotels app and getting familiar with it/the map as it is easy to get lost. This resort is ideal for families with kids of all ages, my boys are teens but the kids pools have drink service, Lifeguards and lots of food options right beside. The sheltered beach coves are immaculate and super safe. Even the open beach ocean was monitored by a lifeguard. The location is great if you are going to their parks, it's so easy to get the buses that shuttle you there. There is a cafe with coffee and food to go before you board! The atmosphere is so nice, it never feels crowded. For the price we really felt like the value is outstanding. Pool music wasn't too loud. The beaches and pools are spread all over the resort so you don't feel like you are on top of anyone and there are little cafe's all over. We would definitely go back!

Incredible resort! From the food options, to the service, to the astetics, to all the fun parks & excursions...it is unlike any other resort. A definite must visit to experience!