Hotel Xcaret Mexico
Playa del Carmen, Mexico
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About the Hotel
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included. It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it. Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited access and round transportation to our parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.
Location
Hotel Xcaret Mexico
Carretera Federal Chetumal - Puerto Juárez num . 307 Km 282, Solidaridad
Playa del Carmen, Q.R., Mexico
Playa del Carmen, Mexico
77710
Nearest Airport: CUN
Features and Amenities
- Dining
- Poolside Dining
- Pool Bar
- Rooftop Bar
- Bar
- Open-Seating Dining
- Coastal Cuisine
- On-Site Amenities
- Salon
- Concierge
- Shuttle Service
- Fitness Room
- Private Beach
- Theme Nights
- Multilingual Staff
- Beach Amenities
- Complimentary WiFi
- Hot Tub
- Wedding Planning Services
- In-Room Amenities
- Air Conditioning
- Mini Bar
- Mini Refrigerators
- Activities
- Windsurfing
- Scuba Diving
- Snorkeling
- Sunset Cruises
- Boat Excursions
- Surfing
- Kite Surfing
- Dolphin Encounters
- Business
- Business Center/Services
- Meeting Rooms
- Catering Services
- Interests
- All Inclusive
- Beach
- Honeymoons & Romance
- Hotels
- Kids' Favorite - Perfect for Kids
- Signature Perks
- Winter Getaways
Reviews for Hotel Xcaret Mexico
Quite an adventure!
Analley and Yvonne were wonderful servers at the slide rooftop bar. The service in general was excellent. Lots of delicious food and fun activities. The design and decor is next level. Las Cuevas was like eating dinner in an inferno because of the heat and lack of air conditioning but besides that we had an amazing time. The river swimming is a must!
TakeMeNow - Ludlam, Florida
Membership Upgrades, Service Downgrades!!
This was my third stay at the resort, and unfortunately, it will most likely be my last. My first visit was amazing, and we enjoyed it so much that we became members. During our second visit, we were invited to what was presented as an informational meeting, but it turned out to be another sales presentation pushing us to upgrade our membership. On this third trip, the problems started before we even arrived: delays in resolving a membership certificate, poor follow-up on reservations, and customer service that was disappointing from start to finish. As members, we were never informed about important changes to our benefits. The WhatsApp concierge service is gone, and benefits that were once included now require yet another membership upgrade. It feels like new membership tiers keep being created while the quality of service continues to decline. The most frustrating moment involved my daughter, who accidentally cut her finger and went to a boutique to buy bandages. Instead of helping her, she was told she needed an adult present. My son rushed over to assist, only to be told that his wristband was not activated for purchases, even though I had provided my credit card at check-in. While we were enjoying one of the resort’s shows, no employee showed any initiative or common sense to help solve a simple situation. My children ended up returning to the room on their own. I have more than 15 notes on my phone documenting issues we experienced during this stay. It is disappointing to see how much this resort has changed. We paid for a vacation and left feeling frustrated, disappointed, and undervalued as members. Sadly, I have no desire to return.
Lia Z
Very good!
The amenities are very good , the staff are very helpful.
John paul D
Sebastian is the Best and he’s very good in his job We Will miss him
The lobby bar is the Best they do excellent drink
Maude B
Sebastien is the best !!! We will miss him !
The loby bar is the best ! They make excellent drink and the ice cream in the buffet is amazing!
Happiness01426700268
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