Hotel Xcaret Mexico
Playa del Carmen, Mexico
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About the Hotel
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included. It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it. Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited access and round transportation to our parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.
Location
Hotel Xcaret Mexico
Carretera Federal Chetumal - Puerto Juárez num . 307 Km 282, Solidaridad
Playa del Carmen, Q.R., Mexico
Playa del Carmen, Mexico
77710
Nearest Airport: CUN
Features and Amenities
- Dining
- Poolside Dining
- Pool Bar
- Rooftop Bar
- Bar
- Open-Seating Dining
- Coastal Cuisine
- On-Site Amenities
- Salon
- Concierge
- Shuttle Service
- Fitness Room
- Private Beach
- Theme Nights
- Multilingual Staff
- Beach Amenities
- Complimentary WiFi
- Hot Tub
- Wedding Planning Services
- In-Room Amenities
- Air Conditioning
- Mini Bar
- Mini Refrigerators
- Activities
- Windsurfing
- Scuba Diving
- Snorkeling
- Sunset Cruises
- Boat Excursions
- Surfing
- Kite Surfing
- Dolphin Encounters
- Business
- Business Center/Services
- Meeting Rooms
- Catering Services
- Interests
- All Inclusive
- Beach
- Honeymoons & Romance
- Hotels
- Kids' Favorite - Perfect for Kids
- Signature Perks
- Winter Getaways
Reviews for Hotel Xcaret Mexico
Not worth it anymore - expansion left their system broken
Not worth the money, just buy the park passes. The photo department along with hotel staff don't communicate and leave you feeling like you've been scammed b/c there is 'nothing anyone can do' if you have any problems. Our photos got scanned into a different room. After hours and asking for a manager, 1 person got 1 park's worth of photos moved into the correct room. Then nothing after that and emails with photo say we have to pay for the pictures of the other room. We called the hotel daily for water and sometimes takes 5x to call/request. Their system (or staff) hangs up the call frequently. If you try to ask a question you get different answers. I was told wrong pool hours, concierge hours, reservation times.
Helen L
Anallely Poolside Service ☀️
Anallely was a wonderful servant and always had a drink in our hand. She was amazing and made our pool day experience wonderful!
Brooklyn M
Another outstanding visit to Xcaret!
This was our second stay at Hotel Xcaret Mexico, the first as a couple and this time as a family with two older teens. We had another absolutely amazing time! The hotel is gorgeous, the food is wonderful, and all the parks and excursions are fun, beautiful, and clean. Xcaret is a place like no other - you must go! And if you do, I highly recommend booking a suite with a butler. They make your stay so special and attend to your every need. Shout out to Juan Pablo, the best butler of all time!
maryjatkinson - Punta Gorda, Florida
Great place
Beautiful place, great food, great service. Stayed in Fuego building, totally worth it. Butlers Alejandro and Julieta were super helpful. Would go back for sure!
Jamie S - Redondo beach
So Glad We Didn’t Cancel ❤️
We almost canceled this trip because of everything we were hearing in the news about the area, but we are so thankful we didn’t! This place absolutely exceeded our expectations. The food, excursions, scenery, and overall experience are something we’ll never forget. A special thank you to Alejandro Barrera and Julieta Ortiz, our butlers, who went above and beyond to help us—even getting us AA batteries when the resort didn’t have any available. Thank you all for such an amazing experience and for memories we’ll cherish forever! ❤️
Christy T
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