Hotel Xcaret Mexico

We just returned from a dream vacation at Hotel Xcaret Mexico, and wow, what an incredible resort! We stayed in Casa Luna, which was exceptionally quiet. Our room was spotlessly cleaned every day, and water was always restocked. The customer attention here is truly next-level.Our trip started with a bit of chaos when my husband left his phone on the bus, and later I forgot my credit card at Xplor. Xcaret staff recovered both items quickly and safely. Their customer service is unmatched! 🏆 Staff Shoutout, If you see these amazing people, you are in great hands: 🏅Derek & Luis (Concierge): Absolute lifesavers who tracked down my husband's lost phone and delivered it to him in less than 4 hours. 🏅Edgar (From Restaurant Costero): Provided phenomenal, attentive service every single morning and made us feel right at home. 🏅Orlando (From Restaurant Monarca): The best server! He was incredibly knowledgeable and explained the history and origin of every dish and drink. 🏨The hotel is stunning, and everywhere you look, you will see Mexican art: Pay close attention to the restaurant bathrooms, they are hidden gems! 💎 Every single bathroom is beautiful, unique, and showcases how amazing architecture and art are when combined. An amazing stay, highly recommend and can't wait to return!

Booked Travel Inn Watertown Ny through Priceline . Second worst place ever. Hallway dirty, room rug turns socks and feet black, wear shoes or something. Used our towels and wash clothes, asked for 3 days or new and final got 2 bath towels with holes! No phone. Was going to stay 11 nights. Left earlier, was promised a refund for unused nights. Haven't seen it yet and it's July 18. I was told new owners. We had stayed there for years with no problems. There was free breakfast then, not now. Didn't care about there was never any water in the pool, and the elevator has never worked. We'll never stay there again unless it's toran down and rebuilt as a Quality Inn & Suites. if I could I'd give it a big 0.

The service in general was excellent. Lots of delicious food and fun activities. The design and decor is next level. Las Cuevas was like eating dinner in an inferno because of the heat and lack of air conditioning but besides that we had an amazing time. The river swimming is a must!

Best ever .good place to visit .must visit.

We came with a party of 23 which included our family and friends. We have a membership that we bought about 4 years ago. We didn’t expect to have this type of treatment. We had to wait over 3 hours to check in. We had reservations they didn’t respect the times that they have given us. Most of the workers were rude.. they act like they didn’t want to work. The pools close at 8. The lady’s in the concerge were very rude and got mad because I didn’t want to make arrangements to attend their meetings. Not what we expected…. Very dissatisfied and disappointed