Hotel Xcaret Mexico

Allow me to share a comprehensive review of our recent experience at Hotel Xcaret Mexico, a stay that genuinely surpassed every expectation. From the instant we arrived, the staff welcomed us with warmth and professionalism, setting the tone for a truly memorable visit. Their commitment to delivering exceptional service was evident in every interaction and detail, from check-in to departure. Our first encounter was with Luis at reception. We realized then that we hadn’t selected the adult-only section during our initial booking—a crucial detail for our delayed honeymoon, as we were travelling without our children this time. Luis, together with their manager, went above and beyond to secure us an upgrade to the Fuego building, which is exclusively for adults. This thoughtful gesture transformed our getaway into something extraordinary. The resort itself is nothing short of spectacular. Its lush tropical landscapes and striking architecture create an inviting atmosphere where relaxation and luxury coexist. Each stroll through the grounds revealed vibrant gardens and tranquil vistas, offering a feast for the senses. Our room, positioned near La Cuevas restaurant and overlooking the river, was immaculate and spacious, blending comfort with elegance and featuring every amenity one could hope for. Dining at Hotel Xcaret Mexico was consistently outstanding. With a diverse selection of restaurants, every meal was an adventure, and the culinary quality never faltered. Whether enjoying a leisurely breakfast or an exquisite dinner, the experiences were always memorable. The Las Cuevas cave restaurant stood out as a highlight—an absolute paradise for meat lovers, featuring an impressive array of skewered meats served tableside. The staff would visit each table with fresh cuts, and diners could signal with a green sign to continue or red to pause. Next time, I’ll opt for smaller portions to savour more of the flavours. Some restaurants require reservations, so planning ahead is wise to ensure you don’t miss out. The array of activities and park access provided even more reasons to love our stay. Every day offered something new—from paddling, kayaking, and snorkelling in natural rivers to zip-lining through the jungle or simply relaxing by the pool. We only ventured outside the resort three times during our eight-day stay because the property itself feels like a theme park, complete with scenic trails perfect for daytime exploration and magical evening walks illuminated by accent lighting. What truly distinguished our experience was the extraordinary staff and the vibrant atmosphere of the resort. Every interaction felt sincere, and the team’s dedication to creating memorable moments was unmistakable. Our upgrade to the Fuego building included butler service, and we were fortunate to have Alejandro and Julieta as our primary butlers. Alejandro, in particular, ensured our needs were met, from arranging last-minute restaurant reservations to booking excursions, despite our lack of advance planning. Their efforts allowed us to enjoy all four restaurants and unforgettable activities, leaving us with cherished memories and a strong desire to return. If you’re considering a trip to Hotel Xcaret Mexico, I wholeheartedly encourage you to go. The combination of world-class hospitality, breathtaking scenery, and unique experiences will leave you with memories to treasure long after your return home. Best regards,

In airport headed home after 8 nights at Xcaret Mexico. Overall, this was a good experience. Check-in was easy. Kids found the popsicle stand and cookies while we were checking in. We had dinner reservations already schedule for most nights ahead of time. At time of check-in concierge was able to book us two additional dinners and day excursion to Chichén Itzá. This was the only time we were asked if interested in becoming members. We said no and she didn’t ask again. I know some reviewers have had difficulty getting reservations made before arrival and that was our experience as well. However, we found the concierge to be very helpful and easy to work with. We stayed in a River view suite. It was quiet and the view of the River was great. The room was stocked with drinks and snacks on our arrival. You do have to call the operator daily and ask for additional drinks and snacks, as they otherwise are not refilled. We had turn down service and a small treat inside a homemade craft left on the pillow every night. The room was clean. We tipped cleaning staff daily. We used room service a couple of times and although it takes about an hour to get the food was good. There are a lot of restaurants. Our favorites were the teppanyaki and sushi train/Mongolian. My wife and I also had a nice dinner at Arriba Baja. Amazing view and the grilled snook was amazing. We went to the food trucks every night after dinner and the churros were a hit with the kids. Costero is hidden in the far corner of the resort, but breakfast and lunch were good. Seated tuna at lunch was fresh, and they will make your ceviche right in front of you. Edgar and the other cp in wait staff were exceptional. We went to Chiballi buffet for breakfast and lunch. Dion who works there is a great guy rug. He made this location a fun experience. He gave my wife and I an impromptu tequila tasting. We went to Las Cuevas and although the location inside cave was cool, the steak was not good. We live in the Midwest so have ready access to beef, but the steak was all way over cooked and flavorless. There was plenty else there to eat. We must have gone to 15-20 different pools. We all floated down the river one day for two hours. The cave pool was our favorite pool and a good break from the sun. We did all of the big slides. The roof top pool on top of the slides is a nice hangout area. We found five hidden slides, but only the one at cave pool and across from the cave pool were working for the duration of our trip. This was disappointing, especially for my son. The resort is HUGE. The app for the resort is not great. This is an opportunity for improvement. The app for the parks functions much better and helps to navigate between destinations. We went to 3 parks. Xplore, Xcaret, and Xichen. All of them were good. We liked the zip lining and UTV at Xplore. At Xcaret the staff let my daughter lead flamingo parade. She enjoyed ringing the bell! We also did the dolphin encounter. I thought it was good but pictures were pricey. The aviary is amazing, best I have ever seen. Buffets at both parks we went to were just okay. We went to Chichen Itza. The bus was clean and comfortable. Tour guide was knowledgeable and timing of the days events couldn’t have been better. I personally enjoyed the history of Chichen Itza the most. We also had fun doing the rope swing and jumping off the platform at the Cenote. We went to the beach a couple of times. I didn’t see anyone serving drinks at the beach. Very little seaweed while we were there. Waves were medium in size. I got up early one morning and caught several fish off the beach. Check out was easy, took less than 10 minutes. Transportation to and from airport was comfortable and timely. We arrived at airport 3 hours early. Only took us 20 minutes to check bags and get through security.

We were looking for a resort that had a ton of onsite and off site included activities for our teen sons. This place was wonderful! We never were bored. The food was diverse, fresh and abundant. Xcentral was our go to as our one son who is celiac found lots of choice there. Jose (the one wearing glasses) was the best waiter there as he was helpful went out of his way to make our boys laugh and try new things. Thanks Xcaret we will recommend you to all our friends back in Canada and hopefully will return again one day.

Our first trip to Arte was amazing and we wanted to take our kiddo and family with us on the next stay - to Hotel Mexico. The hotel was undergoing renovations and I asked before booking if there would be a lot of noise and interruptions and was told “no - check our reviews”. To say our stay was underwhelming is an utter understatement. In the kid pool area - the main slide was down for repairs 90% of the time we were there, when my mom and I went to the spa - the entire experience was ruined by the sound of constant jackhammers and construction machines. The most awful part of our trip was when we did the Isla Mujeres day trip. We paid attention to our guide and thought we were exactly where we had to be for pick up back to the hotel. We still have no idea how we missed the pick up spot - but Xcaret basically tells you too bad - find a way back. We’re not helping you at all. We were stranded with older parents, a 7 year old and I was 5 months pregnant in Mexico with no direction how to get back. We tried to use the Xcaret hotel transport bus from the airport - they said no, we can’t use it even if we paid. They literally gave us absolutely no help. We had to hail a taxi in a completely unknown area which is known for gang activity and dangerous - and on our way back we tried to stop to get our driver a tip in another unknown area - where we were almost jumped and assaulted. It was absolutely terrifying and a very very dangerous position to be in as a visitor to another country known for gang violence towards out of town travelers. Xcaret - do better. Charge people a fee and send a driver - which I know from personal experience that you do - or charge us to use the airport shuttle. I’m not looking for something for free - but I do expect to not be put in harms way by your complete lack of a safe plan for passengers who - for whatever reason - miss the ferry back. Horrible and awful experience!

I can’t say enough good things about Hotel Xcaret. It has become our first choice for winter family vacations—we’ve returned three times since our very first visit in 2022. During our most recent trip this past February, we were amazed by how much the hotel has expanded since our last visit in 2024. The new water features, restaurants, arcade, and Xicuit Inn for kids are all beautifully designed and incredibly well thought out. We kept saying to each other, “It’s like they thought of everything we could possibly want.” As much as we loved the new additions, we were equally relieved to see that the original parts of the hotel—the ones we fell in love with—remain just as beautiful and impeccably maintained. We have a seven-year-old daughter, and one of the main reasons we return each year is the Xiquillos Kids Club. The staff go above and beyond to ensure the children are not only well cared for, but genuinely engaged and having fun. They’re not just supervising—they’re actively playing, teaching, and connecting with the kids. It meant so much to us that they even remembered our daughter from previous visits. Whether she’s playing tennis, doing crafts, or joining games, our daughter always comes away with glowing stories—and I’m consistently blown away by the creativity and quality of the art projects she brings back with her after each visit to the kids club. As a parent, there’s a real sense of comfort in knowing she’s in the hands of such attentive and caring educators (because that’s truly what they are). A heartfelt thank you to Lupita, Alba, Maggi, Yael, and Lety for being so warm, welcoming, and kind to our daughter, Ava. And the fact that you can access all the Xcaret parks and excursions as well, is icing on the cake. Our favourites are Xplore, Xelha and Xochimilco! Whether you want to spend your vacation just sitting by the pool and stuffing your face, or making the most of every minute with activities, Xcaret has it all.