Hotel Xcaret Mexico

This is the fourth time we visited the hotel. Apart from the high number of guests there was a high number of visitors to be sold the time share program, which was o overwhelming. The two restaurants with more food variety had lines all the time. The room service waiting time was very long, the pools were crowded, impossible to get a chair even at 8am, because guests were reserving chairs from the night before. The only great experience was our concierge, Eder. Very thoughtful, helpful and extremely polite. His service reminded us what Xcaret used to be.

We loved our experience in Xcaret. It’s a paradise! The parks, staff and rooms are top of the line. This is our 2nd time at Xcaret and it seemed bigger with lots more options to dine in. If you’re into adventure we recommend all Xcaret parks, theres soo much to do and see. We look forward to coming back again with the family in the next year.

Sebastian at the Casa Espiral pool bar was amazing. Incredibly friendly and attentive. He made our family feel welcome and even helped us with a shortcut to the kayak rentals. We had a wonderful time.

Service and Staff are Lovely! They all work very hard to see all of your needs are met! Drinks, food, towels all as you need them! This is our second year here and they've expanded the resort probably by double. We are loving every part of the resort.

Although we paid for the premium restaurant package, we were unable to get reservations to any of the premium restaurants we planned to dine at during our week long stay at Mexico. They premium restaurants ( except the ones where you pay additional charges) were essentially all fully booked prior to our arrival, forcing us to eat at buffets virtually every night. When we made our hotel reservations, we were advised by the hotel’s booking system that we would be contacted 30 days prior to our arrival to book restaurants and activities. This did not happen. We then tried several times to book restaurants and activities through the hotel. We did not receive a response from the hotel after several attempts. When we arrived, we again asked for reservations but were told that basically all the good restaurants were fully booked for our week entire week stay. The hotel did say there may be openings, so each day we asked and each day we were told there were none. They did however tell us just to go to the restaurant and put ourselves on the waiting list as there are cancellations if guests do not arrive within 10 minutes of their reservation time. We did that and were told we were sixth on the list. After an hour, we checked to see how much longer it would be. They told us we were still sixth on the list. We once again ate at buffet.