Hotel Xcaret Mexico

I stayed in the Garden Suite recently and honestly didn’t want to leave. The room was spotless like actually clean, not just “hotel clean” and everything felt really thoughtfully put together. You can tell they pay attention to the little things. The big windows looking out over the garden made the whole place feel bright and peaceful, and it was such a nice spot to wake up in every morning. The restaurants were another big win. Everything I ordered tasted fresh and really well prepared. Nothing felt rushed or generic. It was the kind of food you actually look forward to instead of just grabbing because you’re hungry. Breakfast, dinner… whatever it was, the food and service were consistently great. But honestly, the best part was the staff. Every single person I met was warm, friendly, and genuinely helpful. Not that overly rehearsed “customer service voice,” but the kind of people who actually seem glad you’re there. It made a huge difference and really elevated the whole stay. All in all, between the beautiful, spotless suite, the great food, and the amazing staff, this was one of the best places I’ve stayed in a long time. Highly recommend. And one more tip: a bunch of people told me to try Las Cuevas, but it was fully booked so if you want to go, make sure you reserve early!

We went to the international book fair accross the street and because of the hype about the chef from Barcelona, Gerard Bellver we had the buffet at Los Vitrales. Highly disappointing and mediocre buffet to say the least! Invited not to go back!

The resort is nothing short of amazing, but the staff is what makes the experience remarkable every time! From the concierge services to the exquisite food to accompany your adventurous days, there is never a dull moment. You are pampered from and attended to from the moment you arrive at the airport.

For the those considering Hotel Xcaret Mexico for their Cancun destination, here are a few things to keep in mind. Hotel just went through an expansion and is very unorganized. Do not expect a five star resort experience as basic amenities like water, and cribs, and just overall customer service are apparently non existent here. It is impossible to speak to a manager, you have to go through at least 5 different tiers of staff to get anything resolved which will eat up your time at the resort. Resort has great activities etc but the service is just not there. Staff seem tired, overworked, and simply annoyed. It has by far been our worst experience in Cancun. If you want a peaceful smooth vacation at a beautiful resort with exceptional service I would recommend staying in the Mayakoba area, not in what seems to be a luxury resort but ends up being a sub par hotel.

Hotel Xcaret México is one of the most unique and thoughtfully designed resorts I’ve stayed at. The property blends natural beauty with luxury — rivers, caves, lush greenery, and beautifully crafted architecture create an unreal atmosphere. The All-Fun Inclusive experience is the biggest highlight. Unlimited access to all Xcaret parks (Xplor, Xenses, Xel-Ha, Xenotes and more) plus transportation made the trip seamless and super value for money. The rooms are spacious, modern, and very comfortable, and the balcony views are breathtaking. Staff is extremely warm, proactive, and genuinely helpful. Food quality across restaurants is impressive — great variety with vegetarian options too. The resort is huge, so moving around takes time, but the beauty and activities make up for it. Perfect for couples, families, and anyone who loves adventure. Highly recommended!