Hotel Xcaret Mexico

This was our first time at the resort. Overall very beautiful grounds but fell short in so many places. Pros: - Food was mostly good. Cuevas was excellent. - Grounds are very beautiful. Like, very beautiful. - Lots of stuff to do at the resort - Cool camera stations all around the park. Cons: - Check-in. It took forever. There were five workers standing around with IPads doing who knows what. - Their reservation system for restaurants is absurd and this is coming from a family that had all their reservations booked. We heard from so many families that didn't have reservations prior to arrival and were scrambling each night to see which places could fit them in. Granted there are places that don't require reservations but all the good restaurants were fully booked the entire week we were there. - The place is huge and it's a maze. Not enough signage and their app is awful. - Pool chairs were gone by 9am. I mean....at all the pools. People putting their towels out at 7am and then going to breakfast. No enforcement at all. - Towels at the pools were gone by 3pm. This happened twice at two different pools. We did other stuff in the morning and showed up to the pools in the afternoon. Couldn't find towels at any of the carts. I went around to multiple pool areas and inquired and the workers always said "we will have more soon!" - We had a charge at check-out that was borderline fraudulent. They explained it on their end but we got different answers from different workers about whether there should even be a charge. I asked to speak to a manager (Alan Grande) who basically said he couldn't do anything about it. This is a manager mind you who said it had to go to a review board. He couldn't make any decisions. What's the point of a manager if you can't make any decisions? Anyway, wasn't a huge charge, but something to keep in mind when you're booking. It was a lousy way to end a trip. This place could be so good! Instead you run around stressed out all week trying to find places to eat and chairs to sit in. I'd rather go to a smaller resort with less to do, pay a lot less, but actually get to relax.

We had the most incredible stay at Hotel Xcaret México—it was truly unforgettable, especially because we celebrated our wedding there 🤍✨ Everything was beyond perfect, and a huge part of that was thanks to our amazing butlers Mauricio Cupul, Juan Pablo Velázquez, and Yuseli Jiménez. They were so attentive, kind, and always one step ahead of anything we needed. They made us feel so taken care of the entire time. Also, a very special thank you to our wedding coordinator, Dasha De La Rosa, who was absolutely amazing!! She made the entire process feel so smooth and stress-free, and brought our vision to life beautifully. We’re so grateful for everyone who made this experience so special—we can’t wait to come back 🤍✨

Ann alley was an amazing server at the roof top pool on building 9. The food an drinks were the best!

Anallely treated us so well! We will be back tomorrow for her service.

I went to the rooftop pool in Casa Luna. Anallely was an amazing server. She gave amazing service!