Hotel Xcaret Mexico

The butlers were amazing, and made the biggest difference in the quality of our stay. We didn’t have to worry about planning , and it felt like the whole experience was personalized for us. They were always so kind and helpful no matter what challenges we came across.

We really wanted to like this place as it sounded promising. We got the basic room for 4. When we got there they asked if we wanted to upgrade for additional cost. We declined, we later on realized it was because the sofa bed they provide is rock hard. I slept a week there and has a stiff next the entire time. I complained about this and all they did was bring me more sheets for padding. Room cleaning was not done daily, there was days where we would come back to the same towels still on floor. Additionally, I complained and documented this the part that completely turned me off was finding roaches In the brick fixture at El Mercado buffet. I reported this as well but nothing came of it. Neither Xcaret or Costco took my claims serious nor did they refund any of my money spent on this place. Needless to say to say there are better places to spend money at for a vacation. Would not return

Can i just say wow! This resort is totally worth it. You get to enjoy all parks and amenities with booking the lowest category of rooms and honestly, the liwest would be a mid to high tier in other resorts. The room is impeccable, the amenities, the freebies. Everything is so luxurious. I reallu enjoyed staying here and would totally want to come back.

A stunning resort with beautiful nature, crystal-clear waters, and excellent facilities. A perfect destination for relaxation and an unforgettable vacation ✨

We had an absolutely wonderful experience with our room service waiter, Asunción! He exceeded every expectation and went above and beyond to make our stay feel truly special. His kindness, warmth, and outstanding service made us feel less like guests and more like family. He made sure we felt welcomed, cared for, and comfortable every step of the way. What made the experience even more special was how much the little ones loved him, too! ❤️ His genuine personality, patience, and thoughtful attention made such a positive impression on our entire family. It’s rare to meet someone who makes you feel so welcomed and cared for, and Asunción did exactly that. People like Asunción are what make a stay truly memorable. He is an incredible asset to the team, and we sincerely hope his exceptional service and dedication are recognized and appreciated. Thank you, Asunción, for making our experience so special and for treating our family with so much kindness. You made us feel at home, and we will always remember the wonderful experience you gave us! Asunción, you truly went above and beyond, and you deserve all the recognition for the amazing job you do! Five stars all the way! ⭐⭐⭐⭐⭐