Hotel Xcaret Mexico

This was the best vacation I have ever had. The food was great, the staff was great, the accommodations were great and the atmosphere superb!

I’ve been to many all inclusives in Mexico and DR, some family some adults only, luxury and not so much. For family travel this is hands down the ultimate resort. I went with my wife and two kids (One is almost 3 and the other 8 months). Travel from the airport to the resort is easy enough, just usually an hour trip. I booked a private shuttle for additional cost through their affiliate but shared transport was included. The map is daunting, you don’t understand the casas, and don’t know where your pool spot is, but that’s part of the charm. You’re on vacation, figure it out. 6 days 5 nights, we stayed in 1 or 2 pool spots each day but still didn’t have enough time to enjoy one of the man made beach areas at the south of the resort. Those are beautiful but hard to access with strollers. We were with a group of friends and their kids as well. We ate breakfast at a buffet every day, they were great, no wait, and it was more or less one drink request per sitting (hit or miss on someone asking if you want another drink). Hit pool side or buffet for lunch each day, Xinema one day, and Playas one day. Buffets were amazing food options, poolside at Casa Luna Pool was great(absolute vibe up there), Xinema is a great to have, Playas was not worth it. I’m forgetting where else we went but the kids were usually able to eat a taco, hot dog, or hamburger everywhere all with amazing quality. Dinner we had 3 reservations Monarca(great tapas style), Tamamon(lackluster hibachi show but great food and they served us tomahawk steak), La Silla(impressive steakhouse for Mexico, but nothing spectacular. Mexico never seems to get the steak temp right but good food nonetheless). Walked into Cantina(best restaurant I ate at, Ox Tail) and Costero(Seafood mainly, some good some strange) the first and last night and were seated immediately at both. Stayed in one of the casas in the middle, figured out the flow of the resort by the second day, architecturally and engineering wise this place is a marvel. Tougher with strollers but that’s on me. Kids had an absolute blast but were too small for the multicolored slides. I went down those and they are wild. Kids loved Lunateca, I can’t believe the quality of every detail of the resort and each subsection. Every bathroom was nicer than the next. I think there was very little of the resort I wasn’t able to get to in 6 days, so much there. Wish we would’ve gone to Xcaret Park or done the kayaks but tough with the little ones and nap schedules. Staff was accommodating and friendly, life guards everywhere, didn’t see one piece of garbage out of a bin, new discoveries every day. Immaculately clean, noise level was nice and serene in areas, great music volume at pools, music even fades in and out of the jungle as you move through the resort. I’d love to see a doc on how they came up with this place. Negatives: Never got a working remote for our tv. Never got to see the pics we took by scanning our wrist thing(still was so fun to find these cameras). Room Service/Concierge was hit or miss on picking up the phone but we’re always great when they answered. Schedule bag pickup in advance of your checkout, ran into a huge rush at the end. Some of the bathroom locations to the pools were a big stretch, very hard with a toddler who is potty training but added to our step count! Lastly, I added that we were celebrating my wife’s bday in the form and mentioned it to 2 restaurants but nothing was done. The positives outweigh the negatives by a landslide and I could see this being a resort I return to to experience more with my kids as they grow. Used credit card points to bring the price to my normal range for all inclusives, incredible value at that point, may not be as affordable for all. Best value for families with kids that are maybe 5 at the youngest, but great for all. If they add a golf course I may move there indefinitely.

1030 Anallely rooftop Luna best service we have ever had! Our vacation was incredible because of the way she took care of our families! Thank you for making us feel at home!

We loved our stay at hotel Xcaret México. Betty Martínez took care of us while we were at the hotel and always made sure we had the best times for dinner and she even es keyed us to restaurants to make sure we got there without getting lost. Our trip was also made into a special event thanks to Mau. He helped us become members of hotel Xcaret and also opened doors to amazing experiences that we wouldn’t have had without his help. Isis urratia made sure that everything was up and running in the fitness facilities. Anamile castelan made our experience at xel-ha unforgettable by making us feel like royalty. Hotel Xcaret was a paradise with many things to do but the best part of the experience was the wonderful people that work there.

I stayed at Hotel Xcaret México last month, and honestly, it felt different from any other trip I had taken. When I arrived, I was feeling a bit tired from the flight, but the staff were smiling and made everything easy from the beginning. While I was checking in, they offered me a drink, and in that moment I realized I had made the right choice. I had seen photos online before coming, but the place looked even better in real life. The room was very comfortable, and it had been prepared with small details that I didn’t expect. One morning, while I was walking around the hotel, I found quiet spots surrounded by nature, and I just stayed there for a while enjoying the view. At one point, while I was sitting near the pool, I noticed how calm everything felt, and I just forgot about everything else. By the end of my stay, I had already decided that I wanted to come back, because the whole experience was more relaxing than I expected.