Hotel Xcaret Mexico

Absolutely stunning resort! Must visit this extraordinary place. Janisse & Magaly were outstanding butlers. Attentive service. You will not be disappointed. Best restaurants & pools. Best hospitality from hard working professionals. Michelin star “Ha” was the icing on the cake. Will be returning to Xcaret! Thank you Mexico!

We stayed at Xcaret Mexico for 5 days and it was simply beautiful. The resort was the most stunning place Ive seen with pools, lagoons, caves, slides, beaches. The rooms were clean & comfortable. The restaurants were outstanding! Delicious, healthy and good variety of meals. Most of all, the staff (check in, butlers, servers, cleaning staff, bartenders) were the most friendly, respectful and accommodating people who are so passionate about their culture and country. They truly do work hard to provide guests with outstanding service. You will not be disappointed. Though we only went to one park (xenses) we look forward to returning next year to visit more. Xcaret is a must see for everyone looking forward to the perfect vacation. Lots to do for families, groups & couples. This resort is by far the best!! Can’t wait to return.

I have been trying to contact the hotel for weeks, through phone calls(waiting to an hour on hold) emails, messenger, chat, WhatsApp and nothing!! I have a trip coming next week and I still haven't been able to do my wish list!. Their service has definitely gone down.

The concierge it’s the best, they help us a lot, don’t lose the chance to come to this amazing resort. Also Mr Luis Inclan from concierge it’s really helpful and very informative.

I had been anticipating visiting Xcaret Hotel for quite a few years and decided to book for my 40th Birthday trip with my 2 minor children ages 14 & 7. I loved that the hotel is unapologetically Mexican, in design, art and culture and it was reflected in every sense. I usually hate all-inclusives as they tend to cater to American tastes (I'm American). Things I loved: staff was kind and attentive. Hotel is clean, visually appealing and is calming. The culinary experiences are well above other all-inclusive brands. Transportation is easy, comfortable and quick. All fun included options were well organized. It seemed to be low occupancy when I was there so I always found a pool-side chair, got into restaurants without reservations ( short wait at a few). Things that could be better: Concierge/Reservations: The pre-arrival team totally dropped the ball and never responded to my reservation requests made 30 days prior. I tried reaching out in the weeks leading up to my arrival with no response. It stressed me out as I arrived, not knowing if any of my plans were available or going to happen. I had planned for my birthday dinner to be celebrated and the staff obviously never got the memo. I didn't get confirmations for any of my dinners so I walked in on a wait-list only to be told that I had a reservation at an earlier time that was put in. Navigation: The resort is massive, and there is not enough signage to let you know where to go or how long of a walk it is to get there. I missed my dinner reservation because I didn't know how far away my room was and it took us 25 minutes to find it. There needs to be more inter-resort transportation options. I don't recommend this hotel for children under 5 because of this. Getting lost was frequent, but also beautiful as there are breathtaking views everywhere. We treated being lost as a mini-adventure. Hotel App: The hotel app (including the in-room tv app) especially the map, does not work. It would be better if the menus were available in the app or on the TV guide, as a family with allergies to be able to plan ahead. Menus: I loved the food, and how unapologettically mexican the menus are. I wish there was a bit more storytelling about dishes or the different regions that the food represented. I often didn't know what I was eating, which was fun for me, but also a bit scary for my child with allergies.