Hotel Xcaret Mexico

Paula Borjas our concierge was wonderful, so helpful!

The Hotel is beautiful and really big just the price is a little high, the check in time is long.

We traveled as a six adult family along with a 14 and 16 year old. This place is Mexico's Disney World. The price is well worth it IF you go to the included associated parks/activities. The pick up and drop off area for busses is centrally located and simple to navigate. The resort property is extraordinary with caves, skywalks, infinity pool and it's architecture. No real ocean beach to speak of but the 'inner-coastal' is really nice with small beach areas and caves that house a bar, restroom and vegan restaurant. A number of smaller pools are available with one having water slides and another was an infinity pool. The multi level teen club was nice with activities and social areas. Be aware that this is not handicap friendly if you need a wheelchair or motorized scooter as there are few smooth walkways. We notice the struggle of a few trying to negotiate the rough terrain. The walkways look really nice and if you are walking with shoes, all is good. The dinner shows at Teatro and Xoximilco are well worth the time. Keep in mind that this is a kids friendly resort. If you are looking for quiet place with live after dinner music in a nice lounge, this is not the place for you. The third level/floor is the main level through the entire resort. It will take you from one end to the other on one level and you can view everything. Be sure to find the 'subway' which is an underground tunnel with a tram that will take you to the other side of the resort and where the Cuevas steakhouse is located. We did not find this until our last day and needed to use it to get to dinner. This side of the resort is another experience to encounter. It is located near Casa Sol building 9, I believe. Most of the restaurant food is Mexican tailored from the different associated states. However, if you wish to eat dinner at an ala cart restaurant, you need reservations. We tried a couple of times to get into a restaurant that was half empty only to be told that without a reservation they cannot accommodate us. Otherwise, you eat at a buffet and they are all pretty much the same fare. Some restaurants could not accommodate our family of eight and we had to split up - six appeared to be the cut-off. The food was good, although we like Mexican, and the mixed drinks were hit and miss at best. We never had the same drink twice even from the same bar tenders. The beer was perfect every time. ; ) Bed turn down was hit and miss and you had to request the restocking of the fridge and bottled water which was also hit and miss. Our four room requests were not met in that we needed two rooms adjoining due to kids and one room had two beds instead of the one king bed requested. I was told ten (10) months earlier when I personally spoke to an Xcaret representative and made the reservation, that it would NOT be a problem. Once we arrived and I showed them a follow up email from the representative that I spoke to, their response was "well they are only reservation confirmation people". Really. It took 30 minutes for me with a manager to get all four of the mentioned rooms in the same Casa on the same floor! But still not as I was guaranteed. This should not be difficult to arrange people in requested rooms, especially 10 months in advance and the size of this place. So, if you submit room requests and have a guarantee, keep in mind that they will put you wherever... Overall, our family had a great time, with a few bumps. A must are Xcaret, Explore, Xoximilco, Xcenses, and Fuego. You will spend at least five (5) hours, or more, at each if you try to experience the entire park so it is extremely difficult to do two parks in one day. Xcenses will test your ability to keep your 'head straight'. There are also all day excursions that are included. If you want resort time you will need to build it into your itinerary as there is so much to do. Our teens had a great time and I recommend Hotel Xcaret to those similar families as you can 'let them go' and do their own thing if you wish (on campus of course).

Sebastian at the playon xpiral was awesome. This man deserves a raise!

Everything fantastic, just the transportation from hotel to airport was hectic, they had trouble locating our baggage and we lost the bus, we had to wait for 30min more, and almost lost the flight back.