Hotel Xcaret Mexico

From the night we arrived to the morning we departed, Hotel Xcaret was a fantastic experience with the best quality food and service we have ever experienced. Our 2 children stay free and we took advantage of all the included parks we wanted to visit. Just those points alone made this an amazing value. The fact that we were treated like royalty by the entire staff no matter where we where or what we were doing was completely unexpected. We wanted to shine an extra bright light on one server in particular. At our favourite pool, the rooftop of Casa Vida, was the most diligent, friendly and amazing server we have ever experienced on vacation. Anallely deserves five stars++. She served us all week long and on her well deserved day off, the difference in service was quite obvious. Anallely has set the gold standard for service and we suggest anyone visiting Xcaret Hotel seek her out and experience her excellent guest care for yourselves.

Our stay at Hotel Xcaret was absolutely amazing from beginning to end. The property itself is stunning, with breathtaking views, beautiful design, and so much to experience throughout the resort. Every detail truly makes the stay feel special. Our room was incredible—spacious, beautifully designed, and extremely comfortable. Waking up to the view each morning and relaxing on the balcony in the evening made our trip even more memorable. The room had everything we could have needed and more. A huge thank you to our butlers, Alejandro and Julieta, who were absolutely fantastic. They were so kind, attentive, and always ready to help with anything we needed. Their warmth and professionalism made us feel truly taken care of and added a very personal touch to our stay. We also had a wonderful experience at Azul Nogada, where our waitress Lydia was outstanding. She was friendly, attentive, and made our dining experience so enjoyable. Her great service and welcoming personality really stood out. Overall, this was one of the best resort experiences we’ve ever had. The service, the staff, the food, and the beauty of Hotel Xcaret all combined to create an unforgettable vacation. We can’t wait to come back!

This was our first experience staying with Xcaret. We had visited Xel-Ha the previous two years while staying off resort and the experience we had with Xcaret brand far exceeded our expectations. This experience motivated us to immerse ourselves in the Xcaret resort. We felt there was great value between the use of the parks and tours, the quality and options of food on resort and within the parks, the thoughfulness of the architecture, and how the resort integrates with the natural landscape is second to none. The rooms were fantastic. The property was spotless and maintained. We plan to return for many years as a family and as a couple. Xcaret has created an experience that blends variety and quality we have not found anywhere else. The caves, river system, interior beaches, pools, bridges, ocean front, buildings, wildlife, and amenities are breathtaking. We were continuously discovering new areas and new views. We always felt there was a quiet, secluded area of the resort. We still have yet to see everything this resort offers. Our children (9 & 12) both expressed this is by far there favourite family vacation to date. A large component for us was their commitment to sustainability, supporting the local economy, and paying homage to local history and culture. They excel in every element of this, without sacrifice. This is a brand genuinely motivated by something larger than profits. Bravo Xcaret. Thank you!

Went for our sons wedding. The place is beautiful, food was good, Wedding was outstanding and absolutely beautiful on the beach and the reception was like in grotto/cave area. The place is huge though and you just have to walk everywhere. We went to a specialty restaurant La Salla one night and it was a 25 minute walk from one end of the resort to another. The food was very good and we order the tomahawk steak which was $250 extra. When the waiter brought it to the table he tripped or something and the steak went everywhere over the table spilling drinks and I got grease on my pants from it. They brought us another one and when it was time for the check I told them that would be a free steak in the US. They said your not in the US your in Mexico, so we paid full price. They did come the next day to have my pants cleaning which was nice but the whole experience left a bad test in my mouth from it.

We’re here now and the resort is beautiful, but there are some improvements needed. First off we booked a river jump suite and instead received a river swim up room. We have 2 teens and specifically wanted the river jump suite. The room we are in is nice, but the AC does’t cool below 74F which is not a comfortable sleeping temp when the beds are made with heavy blankets. We were able to get it cooler one night, but then the AC leaked from the ceiling. The other thing I would love is a bit more information available for the parks so we could go and feel prepared. Things like what’s included at the park such as food and towels and what we need to be prepared to bring or purchase or plan around.