Hotel Xcaret Mexico

This was our first time visiting Hotel Xcaret, a bucket list trip for us, and our kids first time to Mexico. Context we have two boys, age 8 and 13. My main focus was to do as much as possible, but also enjoy the hotel. We got Phase One in Casa Espiral, for us it was wonderful. We liked being by the beach, Lagoons and the infinity pool. But it was a long 10-20 minute walk to get to Phase 2, which didn't bug us, unless we were in a hurry. Because I was worried about getting back to restaurants that needed reservations, I decided to only do Las Cuevas on our last night, knowing we would know how to get there at that point. So, we ate at the buffets, Las Playas, Chibali, and the food cart restaurant. It gave us enough flexibility to eat when we got back from parks, and was fine. But I wish they had more walk in restaurants, to give more flexibility! Some miscommunication from concierge, was the only frustrating part( Bus Pickup times). A few tips: Going to Xplore/ Fuego right at 5pm, gave us some light for our boys to see the sunset during zip lining, and end with some in the dark. And the rest of the park was amazing at night! Xenses opens at 9am, but the town doesn't open until 10am! Didn't know that, but was able to do the Sensorium first. Also, if your going to do Xenotes day trip, they say 8:50am pick up time. I saw a post to get there earlier, and I'm so glad I did! We were in the shuttle, leaving the bus terminal at 8:25am! Also, it's a bit of driving time, so bring snacks for your kids, I grabbed some cereal boxes from the buffet. The boat ride to the Xcaret Show is really nice, drops you off right by the theater, but you do miss out on the walking path entrance with the performers. Also, the ice cream shop only had unique flavors, while we were there, and we couldn't find just vanilla - found it at Chibali! Take in a sunset from a rooftop pool. Hang out at the Lagoons, my boys spent half a day finding fish and playing by Bio, and there's a bar right by there. They required reservations to Kayak up by Bio, but we later found out there's kayaking tucked away in the new section, that didn't need reservations! And that one was our favorite! But I had to ask for help finding it, and staff member was so sweet and walked us all the way there! Coffee was great at the ice cream shop, and the cafe at the bus station!! Loved the Mexican coffee spots at the buffet too! Overall, it was an amazing active family trip!

I stayed at Xcaret Resort starting December 26 with my family (2 adults and 1 child). Unfortunately, the experience was very disappointing. • No restaurant reservations were available. • Buffet waiting times were extremely long. • Room service took more than two hours and delivered poor-quality food. • Every day I had to call multiple times just to get bottled water. The service and organization were far below expectations for the price paid.

Over priced and over rated. The parks and excursions being included sound nice hut they aren't worth it. The resort grounds are beautiful but ultimately contribute to an over crowded atmosphere. Everything here requires a reservation and I do mean EVERYTHING. which I would typically like but unfortunately it takes days just to get your bearings in this massive and overcrowded property And don't change plans because they charge a fee for canceling a trip which was included to begin with. Not to mention, the resort is LOUD. So room location is a big deal. And they know it so be prepared for an upcharge just so you can get some peace and quiet with a room away from all the activities. Bottom line, their model is built on blinding you from the fact you over pay for activities, upcharges from rooms, photo passes, no charge fees, and cancelations for included services. Keep in mind, with the crowds the reservation is needed. So basically they are extortion artists.

My family and I traveled for Christmas and it truly was a dream. When you arrive to the resort, you no longer need to worry about a thing. Entertainment, food & relaxation are at your fingertips. The food is excellent and the included admission and transportation to the surrounding parks make everything easy and thrilling. We felt like VIPs the entire time thanks to our butlers! They helped arrange reservations where needed (although that’s not necessary as there are wonderful buffets available) and helped us navigate any plans we had.

We had a great time at this resort. The upgraded Mexico 2 made the resort go from 10/10 to 20/10. The food alone 10/10. All the new restaurants excel in quality, service and thematic setup. Here are 4 staff member who excelled at their job and provided amazing service and hospitality. 1. At Chupe Night club 12/04/2025 : Arturo He kept our drinks going, was able to follow up on all our drink requests and even remembered us the following night. It's that type of service that makes you feel welcomed and appreciated. 2. At Arriba Baja restaurant 12/06/25: Daniela She was very accommodating from the moment we sat on our table. Was very patient with us to explain us the different dishes they offered. Gave us lots of detail in their available drinks. Gave us all the right recommendations to have a very amazing dinner. She made plenty of trips to make sure we had everything we needed. I wish more servers were as dedicated as her. 3. Xailing Cozumel ferry transfer 12/06/25: Miguel He gave us exceptional service and attention. Gave us a thorough explanation of the many things Cozumel has to offer. Lots of tips and advice to make our trip to the island way more enjoyable. He was very knowledgeable with the dynamics of the Island. It's this type of attention to detail that differentiates great tour guides to your average guide who doesn't really care if you have fun or not. Miguel wanted us to u hoy our trip and have as much fun as we could. Thanks to all his advice we did!! 4. Muluk spa 12/07/25: Joanna and Luz We went for a much needed spa massage. Not only was the massage amazing and so relaxing. These professionals were super kind, welcoming, supportive, and friendly. They made our 1hr experience feel amazing. Will definitely go back there and request them. It's one thing to have a job that requires you to be a professional and another where you enjoy your job, put extra effort and make sure your clients feel like their money was well spent. 10/10 Our entire stay was amazing. From visiting the parks Xenses, xplore by bike riding to Xinema having some of the best pastor tacos ever. The resort had put a lot of effort on every restaurant's offering and accommodation. You can tell by their specific menu and drinks. It's worth every penny staying at this resort. All their pools and lounge areas are clean and comfortable. My ONLY GRIPE that I had happened on 12/27/25 room service request at 8pm(we did the call request at 6) My son requested some tacos and a burger. 4 hrs passed and we never got the food. We called room service and they never picked up. Simply unacceptable and very poor service. Our concierge did mention not to try room service because they were struggling, nevertheless room service is literally ONE OF THE BEST FEATURES OF THIS RESORT. To negate us of this is cringe. Either offer it and have it perform as it has in the past (we've been here 7x) or don't offer it at all. The straw that broke the camels back on this is how after giving up and not getting our food, we walked to Xinema to grab a bite since by 10 a lot of restaurants were now closed. While on our way there we see a staff member with a cart delivering food to one of the rooms on the new building smh lol that's how I knew they weren't down and simply lacked on us. Unforgivable lol. Fix this Hotel staff. Room service is one of the best things this resort has. My son loves it! The food menu is actually very good. He says it makes him feel like royalty lol. So yeah work on this please. Other than this our experience was great and will definitely continue to visit. Our fave Cancun distination hands down