Hotel Xcaret Mexico

We just came back from five nights at Xcaret. There were some major bumps in the road. We sent in our wish list a month before with restaurants and activities per the hotels recommendation and never heard back. Upon arrival we learned none of the things we requested would be honored. They worked with us to secure some dinner reservations but not for every night. I made it crystal clear that we weren’t thrilled about spending $1k+ a night to be herded through a buffet for every meal. All restaurants had a long wait. Even the buffets. Especially the buffets. There is also a Membership scam they try to get people to sign up for. It’s like a time share situation where they prey upon people’s ignorance to sign up for something they don’t understand. And only the members get good restaurant reservations and preferences for other things. It felt like a giant scam to be honest. If you fall for their tricks to get you to listen to the membership run around for three hours, ask them to show you the fine print. They’ll say no. That is is a GIANT red flag. Do not sign up under any circumstances. They are banking on your ignorance about this. Please be warned. Grounds are nice but so are the grounds at many other resorts that don’t try to upsell you at every turn. Activities were fine. Would not return. Prefer a more relaxed, less chaotic and less scammy experience.

The resort and parks are beautiful. The staff at the bars and restaurants did a nice job. We enjoyed our stay; however the housekeeping needs serious attention. We stayed 5 nights and included in your rate is daily cleaning our room was cleaned only once??? I had to track down housekeeping for toilet paper and towels. I personally spoke to 3 individuals who “guaranteed” they would clean the room or send someone to do it … nope not done. In addition, your rate includes turn down service, unfortunately this was also not done. Now anywhere else but a beach resort this may not be as necessary however, sand, salt and mud from the rain .. cleaning is needed. Would I return? Maybe .. please do not misunderstand the resort is beautiful but for the price, I do not think toilet paper is too much to ask for. Pay attention to all the reviews here!! I wish I had.

We had a great time in here!! Cocergirge team was really helpful, especially Luis was very helpful as well.

Anallely gave us the most wonderful specialty drink at the rooftop bar. She made our last day wonderful!!

Ok so we stayed at Hotel Xcaret Mexico food was good, the atmosphere was really good also room was clean, the service was great, the worker that cleaned our room was very nice and attentive we were at casa Tierra room 1403 we loved all the amenities. One thing that really stood out overall and the reason of my review is xentral xcaret restaurant we went there 3 times I kept going back not only because of the delicious food (the mushroom quesadillas 😮😋) but the service given by 3 people 2 of them good but one was exceptional I have never gotten this kind of service ever she was the sweetest person I have ever met and the best in my xcaret experience I love how she greeted us with such an enthusiasm and right away I was impressed of how in one minute you could tell she loved her job, she’s the kind of person that anyone would love to have in their life and as I customer I would give her a 100% satisfaction because I can’t give her a million I don’t even know how to thank her enough because of all her kind words and how she treats customers, to me this is the kind of service that is never forgotten and that would take me back to xcaret and I say it because I mean it. She deserves the best she either loves her job or that’s just her nature I wish we all had a person like her in our life Her Name is Paulina and I’m not to sure of the day we met her but it was between the 10-12 of march 2026 at dinner time. Never let this girl go she is the Best and if I ever go back to xcaret I will for sure go look for her hoping she still works for your company. If anyone working there reads this review please let her know how great she is, my regards To Paulina she’s truly The Best 🙏🏻💕. My name is Ana V Gamboa