Hotel Xcaret Mexico

Be very careful with Xcaret and Mexico Destination Club. They are terrible liars and very dishonest. I made a reservation and they promised me a room upgrade and never honored it. They tell you whatever you want to hear just to get you to book the reservation and get you in the 2 hour time share sale. They are EXTREMELY pushy, annoying and rude once you tell them you aren’t interested. Upon check in, my room had a faulty refrigerator and leaked water everywhere. We had a 2 year old with us so the milk went to waste. When we handed the reservation, we requested a cake and decorations for our son’s birthday and we never received anything after they said they would definitely do it. It literally ruined my whole trip. Once you book it and try to contact them, they hang up on you and tell you to stop calling them. Her name is BELINDA FLORES and apparently she’s a supervisor. Be careful and book with anyone else but Mexico destination club. The hotel itself is awesome but the customer service is just not there. We arrived at 12 on and told us our room wouldn’t be ready till 3 pm. When we came back at 3, they said they need an hour more so we didn’t check in our room until 4 pm. Completely unacceptable when we have little kids.

Everyone should absolutely go and visit Xcaret resorts. It's truly something wonderful. They know their tourism and have created a beautiful experience. We went as a couple and then as a family; truly great!

We loved Xcaret with our 3yo. We stayed 8 days and we're delighted with new experiences and surprises every day. Xcaret is designed to impress and it did just that for us. The best hotel we have ever stayed at.

This hotel and family experience was generally great for kids, and I was thoroughly impressed with the diversity of architecture and landscaping, and the general beauty of the environment. Having the parks close by and it being part of the package was also very nice and was a great way to spend the day with our group of families and children. Are you only slight inconvenience? Was there seem to be a lot of rules around kids of a certain age needing supervision while out to dinner. For example, we are asked many times to have an adult sit with our group of kids, which generally doesn’t really work for us. Our kids are well behaved and good to sit in a group amongst themselves and let the adults enjoy themselves at their own table nearby. This seemed like a major inconvenience though whenever we requested it. Thankfully, no adult supervision was required around the waterslides, which is where they spent significant amount of time. The buildings and landscape architecture and general terraforming is unlike anything I’ve seen. it’s tastefully done and they have used high-quality materials and furniture. Nowhere did this look like cheap or having any elements hacked in place. We didn’t really experience lineups anywhere. There seemed to be plenty of room room proceedings for food and dinner and beach, chairs and pool chairs and never really felt like we were crowded out of any place which may have something to do with how large this area is and maybe the time of year as we were here in November. The food was generally quite good and felt like authentic Mexican amongst the other international options. We visited both Xcaret and Xplor park. Access to the park was fully included in our package, which was nice and the parks were high-quality, including large, waterslides, zip lines, underground cave, swimming rafting through cenotes, and swimming with dolphin. The aquarium was decent, the sea turtles huge, in the general diversity of experience was quite satisfactory. I would certainly recommend this place. I think it generally worked out better than a number the other resorts we visited in the area of Cancun as well as some of the similar places in the Dominican Republic. I think you get a lot of value for your money here and it’s a high-quality experience for the most part but especially good for families with kids who want to be active and free to roam around the large property. I would go back if only to explore the other half of the things we didn’t get a chance to do despite being there for five days!

This is our third day at the property, and the experience has been disappointing. There is active construction directly above our room, resulting in constant noise throughout the day. Despite this, the hotel still assigned us this location, making it difficult to spend any time in the room. After two days of reporting the issue, we now have to work with management to relocate, which involves packing, unpacking, and moving to another building. Instead of enjoying a family vacation, we are spending unnecessary time dealing with this situation.