Hotel Xcaret Mexico

Absolutely INSANE property for families. Something to do for kids and adults around every corner. You could stay two weeks and still discover new things to do and experience. Food was good at buffets, better than expected. The sit-down restaurants mostly require advance booking, but are much better. Monarca and La Silla particularly stand out. If you want a lazy luxury beach week for foodies, this is not for you. If you like adventure, nature, activity and have kids who love new experiences, this is for you.

We’re here now and the service is terrible. I read the reviews before about horrible service and I didn’t cancel because we want to go to the parks. If you aren’t concerned

The best place to vacation at in Mexico! Anallely was so attentive to all of our needs while we enjoyed the sun by one of the pools! Overall, Hotel X-Caret has wonderful staff dedicated to making your stay here a great experience!

A Beautiful Property Ruined by Incompetence. the service at Hotel Xcaret is shockingly poor. The property claims to offer a world-class culinary experience, but the reality is totally opposite. I attempted to reach Guest Services few weeks in advance multiple times by email and called five times two weeks before , a 30-minute hold with no answer. They are completely non-responsive. The "Impossible" Dining Scene. You cannot get in. Reservations: An absolute nightmare to secure. Walk-ins, Expect to stand around for at least 2 hours just to get a table. Buffets: Even these are poorly managed, with constant lines and long wait times. The customer service has a "don't care" attitude. Room Service: Ordering even a bottle of water is impossible. It takes multiple phone calls AND they never arrive. This is an expensive hotel that fails at the most basic levels of hospitality. If you expect your needs to be met or your time to be respected, look elsewhere. Beautiful scenery isn't worth the constant headache.

Disastrous stay at Xcaret—and I genuinely don’t understand the glowing reviews. Yes, the parks are great and the property is beautiful. But the operations are completely broken. We paid $1,600/night and arrived to no bed sheets or towels—they had literally run out. They lost our luggage, so we didn’t even have diapers for our kids. Bell services never answered. Room service kept promising missing water and just… didn’t show up. Reservations were a mess, signage is confusing, and staff often don’t even know where things are. Going with a large group was basically impossible with the overcrowding. Worst part: no accountability. At checkout, they added a bogus charge for a Xel-Há reservation we attended—we showed pictures and receipts—and they still couldn’t refund $25. Feels like a place that scaled too fast and broke. Maybe worth it in the low season, but spring break was an absolute disaster.