Hotel Xcaret Mexico

4th Visit Review My review is based on our honest insights of the new resort and all the changes happening, don’t come for me 😅 Our first visits to this resort were truly magical. The food, the service, the overall vibe we fell completely in love because it didn’t feel like any other resort. The sense of exclusivity was unmatched. During this trip, several employees asked what we thought of the recent changes. We shared our feedback, and they mentioned that things will only get busier, especially with Arte 2 on the way. Changes We Noticed This Visit: Let’s start with the ones that broke our hearts 💔 • Las Cantinas no longer offers à la carte breakfast. We loved their authentic Mexican breakfast. We know El Mercado does serve breakfast, but it’s buffet-style only. • Lobster Friday at El Mercado is gone. 🥹 They did mention you can still buy lobster at Las Cantinas and other restaurants. • Las Playas menu changes: No more tuna poke or shrimp/octopus tacos the best items, gone. When I asked the server why, they said there’s a new chef but honestly, it feels like cost cutting. • Coconuts by the pool: Now only available on Saturdays, though there are carts around the resort daily selling them for $14. • Original Mexico rooms: Definitely in need of major updates. • New arcade area: Many machines were broken or not working. • Park pickup area: Very disorganized. • Xinema: Advertised as 24 hours, but that’s not accurate. They’re technically open, but no real food available. The nights we went in, only fruit was provided. • Service: We had some amazing servers and pool attendants, shoutout to Selene at the rooftop pool. But a few others were disrespectful or condescending. The resort feels severely short-staffed, and it shows. Despite all this, our complaints aren’t major dealbreakers, we still had an amazing time Positives: • Mexico 2 is beautiful and has tons of kid-friendly activities. My daughter absolutely loved it. We love Xcaret, but we’ll probably give it a break for a few years so they can work through the growing pains and iron out the kinks.

This trip was amazing to say the least! I am pretty sure my vision of vacationing is skewed from now on haha. Rebeca, Miguel, Maricarmen, and Andres were our mayordomos and were the most attentive people I have had ever. Not only caring but were there for any our needs reservations wise and just any information we needed in general. You cannot ask for more when staying at a place like this because everyone exceeds your expectations. The treat you like family and this is the truth!

The hotel is vey nice and they provide good services. Concierge Kevin helped me with my trip, park plan and other needs, great service! Park visit strategy is customized and fits what we need… Hreat Help!

It was a great experience going under the waterfall and seeing the beautiful scenery. The service was wonderful. We enjoyed our visit

Selene was Very professional and prompt with her service. Excellent attention to our family’s needs… will Definitely return.