Hotel Xcaret Mexico

We were looking for a resort that had a ton of onsite and off site included activities for our teen sons. This place was wonderful! We never were bored. The food was diverse, fresh and abundant. Xcentral was our go to as our one son who is celiac found lots of choice there. Jose (the one wearing glasses) was the best waiter there as he was helpful went out of his way to make our boys laugh and try new things. Thanks Xcaret we will recommend you to all our friends back in Canada and hopefully will return again one day.

I can’t say enough good things about Hotel Xcaret. It has become our first choice for winter family vacations—we’ve returned three times since our very first visit in 2022. During our most recent trip this past February, we were amazed by how much the hotel has expanded since our last visit in 2024. The new water features, restaurants, arcade, and Xicuit Inn for kids are all beautifully designed and incredibly well thought out. We kept saying to each other, “It’s like they thought of everything we could possibly want.” As much as we loved the new additions, we were equally relieved to see that the original parts of the hotel—the ones we fell in love with—remain just as beautiful and impeccably maintained. We have a seven-year-old daughter, and one of the main reasons we return each year is the Xiquillos Kids Club. The staff go above and beyond to ensure the children are not only well cared for, but genuinely engaged and having fun. They’re not just supervising—they’re actively playing, teaching, and connecting with the kids. It meant so much to us that they even remembered our daughter from previous visits. Whether she’s playing tennis, doing crafts, or joining games, our daughter always comes away with glowing stories—and I’m consistently blown away by the creativity and quality of the art projects she brings back with her after each visit to the kids club. As a parent, there’s a real sense of comfort in knowing she’s in the hands of such attentive and caring educators (because that’s truly what they are). A heartfelt thank you to Lupita, Alba, Maggi, Yael, and Lety for being so warm, welcoming, and kind to our daughter, Ava. And the fact that you can access all the Xcaret parks and excursions as well, is icing on the cake. Our favourites are Xplore, Xelha and Xochimilco! Whether you want to spend your vacation just sitting by the pool and stuffing your face, or making the most of every minute with activities, Xcaret has it all.

This is the fourth time we visited the hotel. Apart from the high number of guests there was a high number of visitors to be sold the time share program, which was o overwhelming. The two restaurants with more food variety had lines all the time. The room service waiting time was very long, the pools were crowded, impossible to get a chair even at 8am, because guests were reserving chairs from the night before. The only great experience was our concierge, Eder. Very thoughtful, helpful and extremely polite. His service reminded us what Xcaret used to be.

We loved our experience in Xcaret. It’s a paradise! The parks, staff and rooms are top of the line. This is our 2nd time at Xcaret and it seemed bigger with lots more options to dine in. If you’re into adventure we recommend all Xcaret parks, theres soo much to do and see. We look forward to coming back again with the family in the next year.

Sebastian at the Casa Espiral pool bar was amazing. Incredibly friendly and attentive. He made our family feel welcome and even helped us with a shortcut to the kayak rentals. We had a wonderful time.