Hotel Xcaret Mexico

Annaelly was absolutely amazing! Exceptional service at the pool with great recommendations. Great with the kids too !!

Phase 2 is just stunning and beautiful Jaime reception supervisor is extremely friendly, humble and his customer service top notch. Chef Luis Arzapalo- is an amazing chef and humble person, took the time to talk to us and made my bday an extra special day with a beautiful and special dinner plate at one of his signature restaurants, which is TAMAMON ( a must) TAMAMON- was greeted by the captain Orlando at our table and introduced to the chef Angel (main chef )and 2nd chef Enrique, which made an amazing dishes. Server Fransico was AMAZING!! This birthday celebration was an unforgettable one. Rest CHI- lunch was amazing Yucatán style food was very flavorful for lunch you must try the almendrado, tacos castaña they suggested a family style (best way to taste a little bit of plates) Chef Rodrigo invited us for dinner and it was delicious, from the appetizer to dinner. The classic music made the atmosphere pleasant. Las playas restaurant (phase 1) food is good server was manuel nica amazing service Las playas bar Misael bartender was friendly and fun to speak with, service was top notch Pool servers Chivis is super funny, and friendly and amazing service, Alber Sanchez is super friendly, hard working and service is top notch!! Never fails at the resorts always a good time and service. Love the tunnels to walk or take the cart to connect with phase 2

If you are looking for a super friendly, ever helpful, friendly hotel its Marhaba Club hotel. Was our second visit this year and we were welcomed like friends from day 1. There is everything you need right in one place. Beautiful,comfy rooms, clean towels daily, t.v., free safe, plenty of space for storage.beautiful views from the balcony, over looking the pool with beach right behind. They are updating things to make it even better cant wait to return to see it finished. The renovations do not affect your time there, music playing at the pool tends to drown out noise which is minimal anyway. The grounds are well kept with the gardeners. The restaurant and beach bar food is amazing with great variety of foods even for the fussy eaters. The pool is amazing with a swim up bar where the bar people look after you intently helping make your holiday more relaxing. No need to move off of sunbeds they come around asking if you would like a drink. The staff are second to none. The animation team do an awesome job providing entertainment daily around or in the pool they are all very good at their job just like to know where they get all their energy from. Had a great time joining in with several activities shame more people would let their hair down and join in. "You are on holiday enjoy it ' then we enjoyed the evening entertainment, only thing I would suggest is to adjust music after the show to ages in audience,there was a big age range but music was aimed at younger audience and a lot of people left after the show because they couldn't join in with the music being played. Maybe vary it so everyone stays to end. There is lots of music to choose from try a mix of it to suit crowd. Or maybe with outdoor venue being used perhaps have theme nights in the club get the mix right and people may join in . Everything was kept clean in all areas cleaners do a fantastic job. The restaurant and staff are amazing always willing to help we had really good service from Rami he works so hard but always has a smile on his face and happy to help. The managers always there to help when need and always with a lovely welcome. Made to feel so special when in there. The whole of the animation team work their socks off too how Fouffa does what she does so full of energy from first thing in morning til last thing at night. All in all nothing is too much trouble for any of the teams , wish I had found this hotel years ago,

Exellente hotel.. roof top diseno is the best... Carlos, Uriel, Mecedes best team to make u feel like king..

Amazing experience. Hotel is gorgeous and has everything you would need. Our butlers Bani Aburto and Julieta Gamboa went above and beyond to make sure we had everything we needed.