Hotel Xcaret Mexico

Very disappointed. Constant construction under our room led to days of banging and drilling all day long. Construction all over the property was an eye sore. Limited reservations for restaurants. Service at restaurants was often slow with wrong orders. Only accommodation for the construction is a late check out, which we didn’t need due to flights. Their “offer” allows us to stay in the room with construction for a longer time? No thanks. Food sub par, dry meat and flavorless foods. Hotel is beautiful and good for kids activities but we will go elsewhere in the future. Don’t bother coming here if you want peace and a nice family experience.

Fantastic stay. This was our second time and continue to discover new and exciting things. The new additions were all superb and the entire family had a great experience.

4th Visit Review My review is based on our honest insights of the new resort and all the changes happening, don’t come for me 😅 Our first visits to this resort were truly magical. The food, the service, the overall vibe we fell completely in love because it didn’t feel like any other resort. The sense of exclusivity was unmatched. During this trip, several employees asked what we thought of the recent changes. We shared our feedback, and they mentioned that things will only get busier, especially with Arte 2 on the way. Changes We Noticed This Visit: Let’s start with the ones that broke our hearts 💔 • Las Cantinas no longer offers à la carte breakfast. We loved their authentic Mexican breakfast. We know El Mercado does serve breakfast, but it’s buffet-style only. • Lobster Friday at El Mercado is gone. 🥹 They did mention you can still buy lobster at Las Cantinas and other restaurants. • Las Playas menu changes: No more tuna poke or shrimp/octopus tacos the best items, gone. When I asked the server why, they said there’s a new chef but honestly, it feels like cost cutting. • Coconuts by the pool: Now only available on Saturdays, though there are carts around the resort daily selling them for $14. • Original Mexico rooms: Definitely in need of major updates. • New arcade area: Many machines were broken or not working. • Park pickup area: Very disorganized. • Xinema: Advertised as 24 hours, but that’s not accurate. They’re technically open, but no real food available. The nights we went in, only fruit was provided. • Service: We had some amazing servers and pool attendants, shoutout to Selene at the rooftop pool. But a few others were disrespectful or condescending. The resort feels severely short-staffed, and it shows. Despite all this, our complaints aren’t major dealbreakers, we still had an amazing time Positives: • Mexico 2 is beautiful and has tons of kid-friendly activities. My daughter absolutely loved it. We love Xcaret, but we’ll probably give it a break for a few years so they can work through the growing pains and iron out the kinks.

⭐️⭐️⭐️⭐️⭐️ Truly an Unforgettable Experience! We stayed at Hotel Xcaret Mexico to celebrate my dear friend Rose’s 50th birthday, and it was truly an experience we’ll never forget! The property is absolutely breathtaking and impeccably maintained, and the service was top-notch from start to finish. Every single person we encountered was kind, attentive, and made us feel genuinely cared for. Our amazing butlers — Bani, Alejandro, and Julietta — went above and beyond to anticipate our every need and make us feel right at home. The restaurants were incredible, with food that was beyond exquisite — every meal felt like a celebration. And the birthday party they helped create for Rose was hands down the most epic and beautiful event I’ve ever been to! We left feeling like part of the Xcaret family and honestly can’t wait to come back. I highly, highly recommend this resort to anyone looking for luxury, warmth, and unforgettable memories. 🌺

This trip was amazing to say the least! I am pretty sure my vision of vacationing is skewed from now on haha. Rebeca, Miguel, Maricarmen, and Andres were our mayordomos and were the most attentive people I have had ever. Not only caring but were there for any our needs reservations wise and just any information we needed in general. You cannot ask for more when staying at a place like this because everyone exceeds your expectations. The treat you like family and this is the truth!