Hotel Xcaret Mexico

Hotel Xcaret México charged me $600 for a massage that was never provided. The hotel did not accept my coupon as payment. I received a coupon for a massage as a reward for attending a timeshare meeting. However, the individual who provided me with the coupons did not inform me that the coupon was subject to certain restrictions and that I was unable to schedule my massage until I had received the coupons. On the day of my scheduled massage, I presented my valid coupon, but the establishment declined to accept it. Consequently, I was charged $600 for a service that was never provided. Additionally, the supervisor Israel informed me that he would not charge for the service that was never provided. However, a few hours later, he proceeded to charge me the full price. It is highly unprofessional of him to state that he will not charge and then proceed to charge the item. Dolores is the other manager that was witness of Israel the main manager, saying he was not going to charge me I attempt to dispute the charge at the checkout counter, but they refuse to acknowledge it.

Probably one of the best all-inclusive resorts that I have ever been to - quite pricey but definitely worth it. The only downfall is the grueling, humid weather in July. It's stifling, so know before you go. I heard December to February is much better in regards to the weather.

Anallely at Xcaret vida roof top is an amazing person. She is warm and caring. She goes above and beyond to offer great service. Come and look for her you won’t regret it.

We are returning guests in Hotel Xcaret Mexico (5 times). I just want to mention another service which some of you might like. They have fantastic yoga classes in the mornings. The yoga teacher Sandra adjusts the exercises for the level of your needs. She is fantastic. She can suggest different positions and stretches according to your needs or if you have injuries. The classes are kept in the beautiful Muluk Spa by the gym. (Opposite the boat station to Xcaret). It stars at 7:30am 7 days a week. No reservations needed just turn up. There is always a table with little snacks and drinks too! Gets you ready for the adventure parks. A great start of the day!

Terrible customer service. Not possible to book dinners or walk in to buffet- has crazy lines. Staff is rude. Not recommended