Hotel Xcaret Mexico
Playa del Carmen, Mexico
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About the Hotel
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included. It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it. Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited access and round transportation to our parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.
Location
Hotel Xcaret Mexico
Carretera Federal Chetumal - Puerto Juárez num . 307 Km 282, Solidaridad
Playa del Carmen, Q.R., Mexico
Playa del Carmen, Mexico
77710
Nearest Airport: CUN
Features and Amenities
- Dining
- Poolside Dining
- Pool Bar
- Rooftop Bar
- Bar
- Open-Seating Dining
- Coastal Cuisine
- On-Site Amenities
- Salon
- Concierge
- Shuttle Service
- Fitness Room
- Private Beach
- Theme Nights
- Multilingual Staff
- Beach Amenities
- Complimentary WiFi
- Hot Tub
- Wedding Planning Services
- In-Room Amenities
- Air Conditioning
- Mini Bar
- Mini Refrigerators
- Activities
- Windsurfing
- Scuba Diving
- Snorkeling
- Sunset Cruises
- Boat Excursions
- Surfing
- Kite Surfing
- Dolphin Encounters
- Business
- Business Center/Services
- Meeting Rooms
- Catering Services
- Interests
- All Inclusive
- Beach
- Honeymoons & Romance
- Hotels
- Kids' Favorite - Perfect for Kids
- Signature Perks
- Winter Getaways
Reviews for Hotel Xcaret Mexico
Best experience ever!
Xcaret was great! Our experience was greatly influenced by the amazing attention of our "butler service" team of Armin and Elena! Armin and Elena went the extra mile at every opportunity and made this vacation an easy and enjoyable experience! 'Thank you' Armin and Elena!!!
Gabriel C
1/5 AVOID THE FLYBACK PROGRAM AT ALL COSTS
1/5 AVOID THE FLYBACK PROGRAM AT ALL COSTS I am an MDC/Xcaret member who genuinely loves the resort experience. But the FlyBack Mexico program is, without question, the worst customer experience I have ever had with any travel-related product. Here is what you can expect if you sign up: ❌ ZERO clarity. The program rules, submission requirements, and timelines are vague by design. You are never given a clear, complete list of what is required upfront, you find out documents are missing or wrong only after weeks of waiting. ❌ ZERO communication. After submitting documents, you hear nothing. No confirmation, no status updates, no acknowledgment. You are left chasing them, not the other way around. ❌ ENDLESS delays. Document validation takes an unreasonable amount of time with no explanation and no accountability. What is promised as a straightforward reimbursement process becomes an exhausting, months-long ordeal. ❌ TERRIBLE customer service. Representatives are unresponsive, unhelpful, and incapable of providing real answers. Asking to speak to a manager gets you nowhere. Escalating gets you nowhere. They simply do not care. This program is sold to you as a meaningful membership benefit during the Xcaret sales presentation. It is not a benefit. It is a liability, a waste of your time, your money, and your energy. I have filed a complaint with PROFECO and I strongly encourage anyone who has been misled by this program to do the same. To MDC/Xcaret: you are attaching your brand to a program that is damaging your members' trust in you. That is on you. NEVER AGAIN.
Luis R
Had a blast at the pool!
Anallely was great taking care of us at the pool!
Jason S
Amazing service, gorgeous scenery.
This place is incredibly beautiful and nicely decorated. The food was all very good and the drinks were strong and plentiful. All of the staff here is incredibly nice and accommodating. It truly feels like they are happy to see you. Anallaely at the pool gave us great service and recommended delicious drinks. We’ll definitely be back next summer!
Jennifer L
Amazing times poolside
Anallely at the pool was amazing and took great care of us! Can’t wait to come back!
Liam B
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