Hotel Xcaret Mexico

There's a lot to unpack from our trip. Not all of it bad but not all of it great. The TLDR is that we wouldn't go back to Hotel Xcaret Mexico. It's too big and misses on too many notes but the property is really nice. The food: We ate at a different restaurant every night but still usually ended up back at one of the buffets. Most of the food we had was unimpressive but some of it was tasty. What was particularly frustrating though was the lack of caring about cross-contamination. I don't want my eggs cooked with the same spatula you just used to prepare shell fish. It was particularly frustrating also that the restaurants required a reservation despite not being busy. Some of the places didn't even have our reservation listed but we were told it was a requisite and therefor had to plan our evenings around times we commit to on day one. The service: Everyone we met at Hotel Xcaret Mexico was great. They all really seemed intent on making sure we had a good time. The problem became, the place is so darn big we never saw the same person more than once. Despite all the technology available, there was no centralized log of preferences or focus areas so each day everything needed to be learned again. The resort: Just too big. This might be on us but we had no idea how large and confusing the resort was until we were there trying to navigate. We had to plan an extra 15 minutes just to get from our room to the restaurant. We'd sometimes do a dry-run during the day just to make sure we could find the place. The signage THROUGOUT the resort is horrible. Sometimes there's a sign, sometimes there isn't.. and oh yeh, I hope you don't have mobility issues because a lot of this place is not accessible. The App: it could be so much better and would have alleviated a lot of our frustration navigating the grounds. but it's just window dressing. It will give you a general direction and sometimes provided accurate information such as what level someplace is on but other times it was just wrong.. Entertainment: We never saw any. Okay, that's not completely true. We saw the live music and dancing demonstrations in the afternoons but there was no evening entertainment. If you don't have shows, fine - have some place for people to go but nothing. So we'd have dinner (and stop at the buffet) and then without anywhere else to go, we'd go to our rooms early. What a way to spend a vacation in paradise! The room: The room was nice. Spacious, modern, and well thought out. But can someone tell me what the deal is with a tub that takes over 30 minutes to fill? It seemed like the tub was there to impress but not actually use. We got turn down service a couple nights (inconsistent), our minibar was inadequately refilled even when we called to ask for it to be refilled, and the A/C was inadequate most of the time. The drinks: What drinks!? They can make a mojito, a margarita, a pina colada but there's no mixologists on the premises. A couple of the restaurants have signature drinks but there was no bar to go to. No lounges to enjoy a martini in, and to be honest, no real focus on the drinks. They were treated as a necessary evil - people are going to want a drink, so we'll figure out how to make the basics.

During our stay, we had the pleasure of being assisted by Daniel Leon, and I sincerely hope management recognizes what an exceptional employee he is. Traveling with my mother and daughter, we required assistance with wheelchair transfers due to my mother’s fractured ankle. Daniel handled everything with professionalism, attentiveness, and genuine care. He was respectful, thoughtful, and ensured her comfort and safety at all times. What stood out most was his consistency and courtesy. He made my mother feel at ease and approached every interaction with discretion and integrity. His service truly elevated our experience at the hotel. Employees like Daniel are a direct reflection of strong leadership and deserve formal recognition. We also had the pleasure of being assisted by Analleli, who was incredibly attentive and welcoming. She took great care of us at the pool and offered thoughtful recommendations that enhanced our stay. At check-out, Damian was professional and informative, helping ensure a smooth departure and even preparing us for our next visit. Thank you again for such a memorable stay. We look forward to returning.

The place was amazing, rooms service is in atleast 3 times a day. Every friendly people. The all in one fun is the best package. You won't be disappointed. 5 stars for me.

Proceed with Extreme Caution Before Booking I was deeply disappointed with my stay at Xcaret Mexico, as the experience fell far short of the hype in the advertising. Despite some redeeming qualities, numerous frustrations overshadowed the trip. Here’s what went wrong: 1. Dinner Reservations – The system for booking dinners via forms is unreliable; many guests, including us, never receive them, as noted in other reviews. This left us no choice but to eat at the buffets every evening. And expect long lines to get in to said buffets. 2. Dinners – Stuck with buffets night after night, the food was acceptable but quickly became monotonous, offering little variety for an “all-inclusive” resort. 3. Housekeeping – Our room went uncleaned for two days, forcing us to argue with the front desk for nearly an hour to get it sorted. Their solution? Call from the room phone – which, of course, wasn’t working. 4. In-Room Wet Bar – It remained unstocked for three days, which was frustrating. Even the minimal items like water weren’t replenished, adding to the sense of neglect. 5. Parks – The lines were ridiculous; we waited over two hours for a single ride that was fun but hardly worth the hassle. Zip-lining had an even longer queue, so we didn’t bother. 6. Staff – The staff were generally unhelpful and not very friendly, often lacking knowledge even for basic questions like directions, which made navigating the resort a chore. 7. LINES - expect long lines and wait times for EVERYTHING. Check in, shuttles, any attempt at getting food. 8. Pool - be prepared to reserve a chair by about 7am or else you likely won’t get one. Additionally towels somehow are scarce. If you ask for a towel expect to hear that they’re “all out”. With so much potential, it’s frustrating how poorly executed everything was, warranting just one star. For the high cost, I’d strongly recommend exploring other resorts to avoid similar disappointments.

Just an absolute exceptional place. Everyone is super friendly and accommodating. Very clean and well taken care of. Not to mention all the parks are included. Highly recommend if you are thinking about going.