Hotel Xcaret Mexico
Playa del Carmen, Mexico
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About the Hotel
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included. It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it. Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited access and round transportation to our parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.
Location
Hotel Xcaret Mexico
Carretera Federal Chetumal - Puerto Juárez num . 307 Km 282, Solidaridad
Playa del Carmen, Q.R., Mexico
Playa del Carmen, Mexico
77710
Nearest Airport: CUN
Features and Amenities
- Dining
- Poolside Dining
- Pool Bar
- Rooftop Bar
- Bar
- Open-Seating Dining
- Coastal Cuisine
- On-Site Amenities
- Salon
- Concierge
- Shuttle Service
- Fitness Room
- Private Beach
- Theme Nights
- Multilingual Staff
- Beach Amenities
- Complimentary WiFi
- Hot Tub
- Wedding Planning Services
- In-Room Amenities
- Air Conditioning
- Mini Bar
- Mini Refrigerators
- Activities
- Windsurfing
- Scuba Diving
- Snorkeling
- Sunset Cruises
- Boat Excursions
- Surfing
- Kite Surfing
- Dolphin Encounters
- Business
- Business Center/Services
- Meeting Rooms
- Catering Services
- Interests
- All Inclusive
- Beach
- Honeymoons & Romance
- Hotels
- Kids' Favorite - Perfect for Kids
- Signature Perks
- Winter Getaways
Reviews for Hotel Xcaret Mexico
Amazing food
The experience was great. The food was amazing and tasted very high end. Our server, Alexander, was very caring and attentive to us. I would love to come back!
Zara L
Chi was amazing!
Excellent food! The service was spectacular. Alexander is wonderful! Very attentive and kind.
TF201 - Richmond, Virginia
Definitely recommend
I stayed at this hotel with my husband as a little get away. Staff was super friendly, food was great and pools even better. The place was super clean, a little on the expensive side but worth it.
Karen S - San Diego, California
Paradise Found in Mexico
Xcaret Mexico was honestly one of the best resorts I've ever visited. Everything was just perfect—from the stunning views and beautiful rooms to the amazing food and friendly staff. The all-inclusive experience was worth it, and having access to the Xcaret parks made the trip even more memorable. Every corner of the resort is so well maintained, and the atmosphere is peaceful yet full of fun activities. I made so many unforgettable memories here and would definitely love to come back. Highly recommend it to anyone planning a vacation in Mexico! 🌴✨
Rutika H
"Supervisor" Gevona and receptionist Luis were inhumane with my family and i
I am extremely disappointed with my experience at this hotel. The customer service was incredibly disappointing, and I felt like the staff cared more about charging me for another room than actually helping my family. When we checked in, I was told that two adults and three children were not allowed to stay in one room because of the hotel's occupancy policy. However, they also told me that if I purchased a second room, then the exact same two adults and three children could stay together in the original room. The second room didn't even need to be used—they just required me to pay for it. This made absolutely no sense. If the occupancy policy was truly about safety, then buying an unused second room should not have changed anything. It felt like the only goal was to charge us thousands of dollars more. We ended up paying approximately $6,000 extra simply to satisfy a policy that was applied inconsistently. What made this even worse was the complete lack of empathy or willingness to find a reasonable solution. Instead of trying to accommodate a family, they focused on collecting more money. It was one of the most frustrating and unfair hotel experiences I've ever had. I would not recommend this hotel to anyone traveling with children. Be prepared for rigid policies, poor customer service, and unexpected costs
adrian v
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