Hotel Xcaret Mexico

Another trip to paradise has ended and we can’t wait to get back. Everything about this resort is perfect. We had amazing Butlers, Alejandro and Julieta, our concierge booked our dinners and a fun photo opportunity, the food was great, all the new restaurants were great, but Mercado never disappoints!

Our recent stay at Hotel Xcaret Mexico was worth every penny! Even during one of the busiest weeks of the year, the experience was flawless. The Highlights: The "All-Fun Inclusive" Concept: It’s brilliant. Since a lot of guests are out at the parks (Xcaret, Xel-Há, etc.), the hotel never feels crowded. We always found lounge chairs at the pools and never felt "packed in" at the restaurants. Dining: Everything was delicious. From the buffets—we loved Xentral—to the à la carte options, the quality was top-notch. Staff members take allergies and food sensitivities very seriously, and they have always provided excellent service. Rooms: We stayed in the newest section of the resort. The rooms were spacious and well-decorated with comfortable beds set in front of a big flat-screen TV. The minibar and snack tray are restocked daily, and all the basics are provided (soap, toothpaste, toothbrushes, mouthwash, razors, hair dryers, etc.). The building where we stayed (Casa Eclipse) was peaceful, and the overall noise level in our room and on the premises was very calm and tolerable during peak hours. Over All Service: The staff is incredibly welcoming. Special shout-out to Jose at Monarca restaurant for his impeccable service, and a massive thank you to Vanessa, the pool concierge near La Trajinera. She showed us the best hospitality I have ever received—her kindness truly knows no bounds! Things to Know Before You Go: Be Ready to Walk: This site is massive. We averaged 10k to 12k steps a day just enjoying the resort. If you have mobility issues or aren't in great shape, the scale of the property might be a challenge. The Ocean: The beach area is beautiful to look at, but not ideal for swimming. Stick to the stunning pools and inlets for swimming. Vibe: It’s a very chill, nature-oriented resort. If you are looking for loud evening "variety shows" or typical Michael Jackson impersonators, you won't find that here. Teen Club Policy: The club looks amazing, but be warned: they are extremely strict with the 13-17 age rule. Our youngest is 13 in five months and was strictly denied entry. I wish they had a bit more flexibility for those on the cusp! Final Verdict: We honestly don’t know how we can ever stay at another all-inclusive after this. The level of service, the food, and the integration with nature are unmatched. We are already looking for deals to go back!

We had such a wonderful trip at Xcaret with our family. Everything about the stay was relaxing and enjoyable, and it truly made for a memorable vacation. A very special thank you to Andy Santiesteban from the concierge team. She helped us plan our itinerary and made dinner reservations for us, taking care of every detail. Andy was incredibly responsive and helpful whenever we had questions or needed assistance. Since it was our first time visiting, her guidance made a big difference and helped us experience Cancun in the best way. We really appreciate all her help and look forward to coming back again!

I have been a founder member of the resort, and they always have thanked me and my wife for our loyalty and supporting their investments. Last time that I visited them in Nov 2025 I found out my 7-day certificate expired and after writing them several times I had to go and ask for an extension. No sympathy shown. It was denied. Disappointed for this so called "loyalty". Planning to sell my membership. Not worth it.

Terrible check in experience. Long waits. Then rooms were wrong. Didn’t put us in adjoining rooms we were told we had when we checked in. Had to go back to get room keys. Never again. Worst first impression.