Hotel Xcaret Mexico
Playa del Carmen, Mexico
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About the Hotel
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included. It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it. Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited access and round transportation to our parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.
Location
Hotel Xcaret Mexico
Carretera Federal Chetumal - Puerto Juárez num . 307 Km 282, Solidaridad
Playa del Carmen, Q.R., Mexico
Playa del Carmen, Mexico
77710
Nearest Airport: CUN
Features and Amenities
- Dining
- Poolside Dining
- Pool Bar
- Rooftop Bar
- Bar
- Open-Seating Dining
- Coastal Cuisine
- On-Site Amenities
- Salon
- Concierge
- Shuttle Service
- Fitness Room
- Private Beach
- Theme Nights
- Multilingual Staff
- Beach Amenities
- Complimentary WiFi
- Hot Tub
- Wedding Planning Services
- In-Room Amenities
- Air Conditioning
- Mini Bar
- Mini Refrigerators
- Activities
- Windsurfing
- Scuba Diving
- Snorkeling
- Sunset Cruises
- Boat Excursions
- Surfing
- Kite Surfing
- Dolphin Encounters
- Business
- Business Center/Services
- Meeting Rooms
- Catering Services
- Interests
- All Inclusive
- Beach
- Honeymoons & Romance
- Hotels
- Kids' Favorite - Perfect for Kids
- Signature Perks
- Winter Getaways
Reviews for Hotel Xcaret Mexico
Favorite resort in Mexico
We come to Xcaret every year and we truly love this place. Last year we felt like the quality of service was starting to decline but our last trip in April 2026 was extremely enjoyable thanks to Juan Pablo, Yuseli, Anaís Jimena and Maricarmen. They took great care of all our needs and went above and beyond in their service, which we really appreciate and hope that we will see them again next time we travel to Xcaret. Also wanted to say that the waiting stuff at Costero and Chi were absolutely amazing as well as the bartenders at the rooftop pools. And special thank you to the kids club personnel , they were absolutely amazing with our daughters
Liliya B
Second Visit, Still Magical — Perfect for Families
This was our second trip to Xcaret, and we loved every minute of it! The food, activities, hospitality, and resort all came together to create an amazing experience. As a family of four with two boys under 10, there was never a dull moment — and even when we needed something calmer, we found plenty of options that met everyone’s needs. A special shout-out to Paola Borjas, who was patient and incredibly helpful from the moment we checked in, through booking our reservations, all the way to our airport departure. We’ll definitely be back!
Andie H - Oklahoma City, Oklahoma
Best of the Best
From start to finish, incredible trip. While this was our second trip we went with ocean suite which included butler service. It was absolutely amazing service, hospitality, and of course a lovely resort. Our butlers Abril & Luis Andres went above and beyond to make our experience extra special from guiding us to our restaurants in a very large resort to helping us find the local spider monkeys they didn’t miss a beat . We cannot say enough great things about these two and the whole resort itself!
Ashlee A
Amazing Atmosphere
Everything was perfect. The atmosphere and closeness to nature were amazing, the staff were friendly, and the food was delicious.
Robert S
Exceptional service
Anallely provided truly exceptional service during our time at the pool. From the moment we arrived, she treated all of us like family and made sure we were comfortable and well taken care of throughout the entire experience. Her attention, kindness, professionalism, and positive attitude stood out and made our day even more enjoyable. It’s rare to find someone who genuinely cares about guests the way she does. Thank you, Anallely, for making our experience so memorable.” You can also make it shorter and more direct if you want something more natural for Google or TripAdvisor: “Anallely gave us exceptional service at the pool area. She treated our entire family with genuine care and made us feel welcomed from start to finish. Very attentive, friendly, and professional. She truly made a difference in our experience. Thank you, Anallely!
Tour108379
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