Hotel Xcaret Mexico

I am supposed to travel to Hotel Xcaret next week. Honestly, I’m ready to cancel my reservation. I sent in my wish list 30 days in advance. Didn’t heard back so I’ve called, many times. I’ve been hung up on multiple times after waiting for at least an hour - before I was even able to speak with anyone. I finally got through to someone who was incredibly rude and told me there were no dinner reservations available. I asked them about other dates and times that could be available and was hung up on. Very upsetting with how expensive this trip is. I’ve traveled all over the world and never been treated this way.

This place looks lovely but they will scam you into a membership and take your money. They pressured me into the membership and had me and my other friend (we are both women) in a small room with up to 3 men pressuring me into the membership. They will not return my money. Watch out for the scam. Their "90" minute presentation took our entire day.

Right after arriving at Cancun Airport, when we passed the exit to look for transportation, a woman approached us and immediately started asking what transportation we were taking and which hotel we were staying at. We didn’t want to share that information and kept walking. She then said she wasn’t selling anything and that she was tourist info. After we mentioned the name of our hotel, she called another guy over “to help us figure out how to get there.” We honestly believed this was just a tourist information service. While he gave us some useful tips and information about the area, it turned out he was actually selling Xcaret Presentations. He claimed that the purpose was to promote Mexican culture and that his presence at the airport was supported by the airport and the Mexican government. He invited us to visit the Xcaret Resort for breakfast and a short presentation, promising several discounts and free ferry tickets to Cozumel Island. At the time, we didn’t realize this was a trap, so we even paid a refundable deposit of 500 pesos to confirm our visit. In the end, we decided not to go because things started to feel sketchy. They sent unidentified transportation to pick us up, and we were already warned not to get into unmarked vehicles. When we told the 'transportation coordinator', who was a different guy from the one from the airport, that we had changed our mind, he became rude and even threatening, saying we now had to pay for it, even though we had already paid the deposit. Later, we read about these “presentation” scams. At one point during one of our tours we passed through the Xcaret property to pick up other people, and it looked like a labyrinth. It made us realize that leaving after a “90-minute presentation” would probably not be easy. Honestly, don’t fall for it and go unless you actually want to spend your whole day there. The whole situation felt extremely suspicious and, instead of promoting the place, it completely discouraged me from visiting. By the way, there are many other great attractions run by Mexican businesses that are definitely worth supporting. What I still can’t understand is why a company that owns so many facilities - parks, hotels, and other tourist attractions, which are already quite expensive, but popular - needs to attract people using such questionable and pathetic tactics.

Man, what an awesome resort! It was our first all-inclusive vacation, and it was definitely worth it for our whole family. The staff were so kind and incredibly helpful.Wow, there were tons of food options – from restaurants and buffets to everything in between! The grounds were absolutely beautiful, and there were so many hidden treasures to discover. Even after 7 days, we were still finding new things or places. I can't wait to go back! Also, a shout out to Jose Mendez and Arturo Bravo casa luna. I asked for a wedding song to be played since it was our 10 year anniversary. They went above and beyond and coordinated a special moment for my wife and me, while also managing to help me keep it as a bit of a surprise for her! They were awesome!! And I hope someone from the resort sees this to give them recognition.

Everything at this hotel is excellent from the food to the grounds. Our butler service in particular made our stay here divine. Edgar and Abril and Andres made an already wonderful experience even more perfect. Beyond any and all expectations. They routinely met us at our hotel door to personally walked us to restaurants so we didn’t get lost and even made special baths in our room for us. Went every extra mile imaginable to make for a romantic and special four days for my wife and I. Thank you so much for your kind, attentive, and professional service from start to finish!