Hotel Xcaret Mexico

If you are looking for a super friendly, ever helpful, friendly hotel its Marhaba Club hotel. Was our second visit this year and we were welcomed like friends from day 1. There is everything you need right in one place. Beautiful,comfy rooms, clean towels daily, t.v., free safe, plenty of space for storage.beautiful views from the balcony, over looking the pool with beach right behind. They are updating things to make it even better cant wait to return to see it finished. The renovations do not affect your time there, music playing at the pool tends to drown out noise which is minimal anyway. The grounds are well kept with the gardeners. The restaurant and beach bar food is amazing with great variety of foods even for the fussy eaters. The pool is amazing with a swim up bar where the bar people look after you intently helping make your holiday more relaxing. No need to move off of sunbeds they come around asking if you would like a drink. The staff are second to none. The animation team do an awesome job providing entertainment daily around or in the pool they are all very good at their job just like to know where they get all their energy from. Had a great time joining in with several activities shame more people would let their hair down and join in. "You are on holiday enjoy it ' then we enjoyed the evening entertainment, only thing I would suggest is to adjust music after the show to ages in audience,there was a big age range but music was aimed at younger audience and a lot of people left after the show because they couldn't join in with the music being played. Maybe vary it so everyone stays to end. There is lots of music to choose from try a mix of it to suit crowd. Or maybe with outdoor venue being used perhaps have theme nights in the club get the mix right and people may join in . Everything was kept clean in all areas cleaners do a fantastic job. The restaurant and staff are amazing always willing to help we had really good service from Rami he works so hard but always has a smile on his face and happy to help. The managers always there to help when need and always with a lovely welcome. Made to feel so special when in there. The whole of the animation team work their socks off too how Fouffa does what she does so full of energy from first thing in morning til last thing at night. All in all nothing is too much trouble for any of the teams , wish I had found this hotel years ago,

Exellente hotel.. roof top diseno is the best... Carlos, Uriel, Mecedes best team to make u feel like king..

Amazing experience. Hotel is gorgeous and has everything you would need. Our butlers Bani Aburto and Julieta Gamboa went above and beyond to make sure we had everything we needed.

We spent 7 nights at the Hotel Xcaret Mexico family resort for our Georgia Spring Break. We flew into Tulum because it was cheaper skymiles than flying into Cancun. Hotel Xcaret will pick you up from either airport you just coordinate with them. We arrived mid morning and there was a small wait at check in, it took about an hour total. We were greeted with popsicles and there was a drink cart for coffee or cool drinks while we waited. We were assigned a river view room in casa Viento in the Phase 1 of the resort. I loved the view from our room and the central location of casa Viento. I did NOT love that 3 of the 7 nights we were there, there were VERY loud weddings outside our room that had our walls and furniture vibrating and thumping until 11pm each night. I feel like Hotel Xcaret should NOT put families with children under 10 years old in these rooms, it should be for the wedding block guests. But we did the best we could, but after a long day in the parks, not being able to sleep until after 11pm every night was frustrating for kids who are used to being asleep by 8pm every night. We had great housekeeping every single day without fail. Our minibarista refilled our minibar every other day. Overall I felt the service at Hotel Xcaret was good and everyone we encountered was very kind and helpful. Since we were there for Spring Break week, I believe the resort was at max capacity and you could definitely feel this. I will say because we are an early to rise family it served us well, if we got to Mercado at 7am when breakfast opened, there was no line. But by 7:20am, there was a line out the door. So if you time yourself you can avoid the long buffet lines even on max capacity weeks. While at Hotel Xcaret, we visited Xcaret Park (the original park), Xel-Ha, Xplor, Xenses and did the small tour called Xenotes (where you visit 5 different cenotes and do a different activity at each of them). We LOVED hotel Xcaret and all the parks! The other part is, your food and drinks INSIDE the parks are included as well! The buffets in the parks were like $40/pp and we could go as many times as we wanted and it was not additional for us! The only thing on our bill at the end of the week was the photo package I purchased, which given we got several hundred photos, I thought it was a good deal at less than $1 per photo. Xel-ha is this natural spring fed lagoon down by Tulum, and most everything you do here is wet and in a swimsuit. Lockers and buffets and drinks are included! Ice cream is included too! Some people don’t love this park but we loved snorkeling the lagoon and seeing the sting rays and colorful fish, floating down the natural lazy river, jumping off the cliffs of courage, zip lining into the water, the children’s world playground which is amazing. SO COOL! But it’s a full day! Xenses is a half day park and everything in this park is about stimulating and playing tricks on all your senses. It’s SO COOL! Like the little town where they have skewed your perspective and it looks like you are going uphill but you are going downhill because they have tricked the horizon line! It’s hard to explain but as someone who draws and models perspectives for a living, I thought it was SO FUN! Plus there is a water slide, the bird flight zipline, the mud sluggerie float and the salt water float. So many selfie stations for the photo package here! It’s so fun I bet Teens would love it! XPlor is the adventure park, and where I thought we might die. This is legit high zip lines, amphibious vehicles you drive through mud and caves over 5km. There are these AMAZING caves you can swim or raft through. There are oasis drink and juice stations all over the place that are included as well as a buffet lunch restaurant. And they grill up steaks to order on the buffet! I was shocked! The XCARET PARK is the largest and the original park. It’s hard to describe. It’s part Zoo, part aquarium, part cultural center, aviary, butterfly pavilion, snorkeling lagoons, cenote river swims, swim with dolphins, sharks, manatees or stingrays. Cultural shows all over the place. The children’s world is a water park and play ground combined! We spent like 2 hrs in the children’s world just chilling while the kids played on the climbing equipment and water slides while i chilled in the cenote pool. Also you can take a BOAT from hotel Xcaret to Xcaret park via the canal system and it will actually take you through the Occidental hotel to get there which is kind of neat! The last excursion we did was the Xenotes Tour which is a small group tour of 5 different cenotes where you kayak, snorkel, zipline, cliff jump and swim through all these cenotes which are all different with a guide and photographers who are both amazing! Best day of the trip and every day was amazing! Highly recommend! Buy th e photos! Hotel Xcaret has a weird archaic restaurant and park reservation system though that you should be aware of before booking, and nobody tells you this unless you have a travel agent who specializes in hotel XCARET. You have to send in a wishlist of what parks and what dinner restaurants you want 30 days prior to arrival. This doc and instructions are all in the “Fans of Hotel Xcaret Mexico” group, there is some very useful info in the pinned threads and documents that make your stay a lot smoother. Hotel Xcaret is enormous and crazy beautiful, but it's not an easy chill vacation but it was FUN. There are all these natural spring fed rivers that run through the resort and you swim these rivers and there are hidden slides built into the lagoon cliffs you find that are so fun! There are over 20 restaurants, and every single one was amazing! We had dinner at La Silla, Xin-Gao teppanyaki, Las Playas, Las Cuevas and Monarca. Plus the buffets were incredible, we had Mercado for breakfast every single day. Chibali was a great lunch for my kids, with lots of american food for my kids. We can’t wait to go back! But it will likely be 2-3 years before we make it back. But if you are looking for a place that has ALL the activities built in for your active family and you don't mind being super proactive on the front end of your trip to get the restaurant reservations you need prior to arrival, I highly recommend Hotel Xcaret!

Location: As someone in the safari and tour industry, I find the location exceptional. It masterfully balances the seclusion of the Mayan jungle with easy access to the region’s top attractions. Atmosphere: The "Eco-Integrative" architecture is a masterclass in design. It respects the natural landscape while providing a sophisticated, culturally rich environment that resonates with the high standards we value at Mlade Tour and Safaris. Rooms: The suites are a perfect blend of modern luxury and local craftsmanship. The attention to detail—from the stone tubs to the artisanal decor—provides a premium guest experience. Value: Exceptional. The "All-Fun Inclusive" model is a brilliant logistics feat, offering guests seamless access to world-class parks and transportation, which justifies the premium investment. Cleanliness: Immaculate. Maintaining such high standards in a jungle environment is no small task, and the housekeeping team here is clearly top-tier. Noise Level: Very well-managed. The natural sounds of the rivers and jungle create a serene backdrop, ensuring a peaceful stay even when the resort is at high capacity. Service: 5/5. The hospitality is warm and proactive. From a CEO’s perspective, it is clear that staff training and guest satisfaction are prioritized at every level. Amenities: The variety of pools, the rock-carved spa, and the diverse culinary offerings make this a comprehensive destination that caters to every type of traveler From the artisanal decor to the world-class 'Culinary Collective,' every detail feels intentional. As someone who organizes travel for others, I look for places that offer 'effortless adventure.' Hotel Xcaret México delivers exactly that. I left feeling inspired by their commitment to sustainability and Mexican heritage.