Hotel Xcaret Mexico

The grounds on this place are spectacular. The staff not so much. Policy rules over all and accommodating is non existent

We had been excited to visit XCaret for years, and it absolutely met and exceeded our expectations. The food, the design (of the rooms and the whole hotel), the pools and beaches and coves, and the spa are all terrific. But it was the service that was just next level; from our incredibly attentive butler team - Juan Pablo, Alejandro, and Brandon - to every single server, bartender and attendant who helped us during our 7 days, there was a genuine warmth, charm, and pleasure to assist from everyone. XCaret for all its luxury and ease does not feel like a ‘corporate’ hotel - it was designed by architects, not property developers, and it really *really* feels different as a result. We had a terrific time with two kids (6 and 3 yrs old) going to Xel-Ha, Xenses, and XCaret parks, which are all special and authentically different from each other, and there were some moments (the tortugas!, the bike zip-line!, the cemetery!) which felt less like an amusement park and more like an honest vacation adventure. We plan to make our trips here a family tradition, and look forward to being back as soon as possible.

One of the WORST experiences. Horrible. Terrible service. You simply can't have lunch, dinner, or breakfast. Hour-long lines. A 5-star hotel with endless lines and absolutely no respect for its guests. Want some advice? DON'T come!

The Royal Lancaster was an excellent hotel. Everything about it was top notch. The staff, food, service, appearance etc. Room was very clean, and spacious. Everything in the room worked. No problems. We stayed 10 days. We had the traditional English breakfast each morning from the buffet and also had ordered from the kitchen eggs benedict, The location was perfect for us. The underground was right out the front door to the hotel, the bus route stopped also out front. We were able to take the Heathrow The hotel was located across from Hyde park. My wife and I walked through Hyde park to Harrods. We took the Heathrow Express to Paddington Station and had a 5 to 10 walk to the hotel. We went to London to experience Christmas time in London. We took the underground right to Oxford Street and Regent. I think it was two or three stops. All and all, we had a great vacation made possible by the Royal Lancaster's staff. We would do it again and definitely stay at the hotel.

The hotel facilities are spectacular, as are the food and the different amenities. The only drawback we could point out is the staff, as they do not always demonstrate the best judgment or willingness to provide a level of service that matches the hotel’s standards. Fortunately, we met people like Gensis, Andres, and Abdia from the Costero restaurant, who provided us with excellent service and were always attentive. We are extremely grateful to them!!