Hotel Xcaret Mexico

My honest review…. Hotel is truly stunning. You have to see it to believe it! Please be aware though, it’s a very large resort and was tricky to navigate at times! We upgraded to Casa Viento from Casa Sol as we wanted to be in a quieter, more rustic area, upgrade cost us $490 for the week. In all honesty I’m not sure it was worth the money as all Casas are beautiful and unique and all areas are fully accessible to all. We did however have a nice plunge pool outside our room and easy access to a secluded beach area. Room was lovely, very modern and well equipped. Could have done with more storage though! And our TV was very odd-it kept switching itself on! We reported it 3 times but wasn’t repaired. Housekeeping was great and room service (24/7) was a Godsend after a busy day at the parks. The food at hotel is exceptional! The best we’ve ever had in an all inclusive. We loved Las Cuavas and the Mercado buffet. So much choice! The street food carts at XCinema were great too. Service was also fab, staff were so friendly and couldn’t do enough for us. We stayed 7 nights and managed to do Xel ha, Xnotes tour, Xplor Fuago x 2 and Xcaret park. We wanted to fit in a few resort days. The parks are amazing but very tiring and lots of walking so be sure to factor in some chill time at the hotel. A few tips…. We took US dollars but should have taken pesos as everything seemed much more expensive in dollars. If Mercado buffet is busy, go to the restaurant opposite as you can still get your food from Mercado but much more relaxed! Bring swim shoes! We got cheap ones off Amazon then threw away as they get really smelly after you go in the parks/water. Consider bringing your own travel kettle. There is a coffee pod machine in the room but we missed a British cuppa tea (bring tea bags) Take the boat to Xcaret Park, much quicker and more scenic than the bus! Take towels with you for all trips except Xel ha. These are available all round the hotel. We also used quick dry travel towels for trips. Book restaurants and trips as soon as possible and cancel at least 24 hours in advance or you’ll be charged. We didn’t bother buying a photo package but did take advantage of the designated Xelfie photo spots around the resort to get some fab pics! Don’t try to do too much. Parks are huge and very tiring. Some of our best days were spent at the hotel enjoying the stunning scenery. You will get lost! Tip: the 5th floor links all casas! Download the resort and hotel apps. Use of the spa and massages were much cheaper at Xel ha and Xcaret parks rather than Muluk spa at the hotel. I paid $99 for a 50 minute massage. Would have been double that at the hotel! Use free hotel transportation to and from airport. We’d book ours separately and upon arrival, our driver was nowhere to be seen!!! Apparently local firms are notoriously unreliable! All in all an amazing holiday! Any questions, let me know! Xxx

Outstanding! Our second time and cannot wait to go back with our children.

We stayed here for a 5 night vacation. We landed at Cancun airport and we were greeted by the staff at the airport. Check in was done at the small airport lounge itself. We refreshed with some cold drinks and Mexican sweets and savories. We then got on a very comfortable bus and were at the resort in about an hour. Check in was quick, They said our room would be ready by 3 PM. We had reached there by 1 PM. We spent a few minutes with the concierge but we did not need much since Guest Services had been awesome and I had done all my reservations. 30 days prior. We went and ate lunch at La Xcentral - one of their big buffets. It has a huge variety of food and drinks - excellent quality food for a buffet and so rooted in Mexican cuisine and tradition, we finished lunch and got our room keys, everything is on the bracelet you wear - super convenient, and they mean it when they say everything is included. We had room 10202 at Casa Cielo - amazing views of the water body with a gorgeous Treee in the middle. Just sitting on the patio on the two hammocks sipping coffee or beer or soda eating snacks and hearing the birds is such a relaxing feeling They do try to get you to meet with them for breakfast to sell you Membership plans, etc. But we usually do not vacation at the same spot twice (so many places to see in this world) - so we respectfully and firmly refused and they gave up after some light pestering. We swam in the pools near our room. It felt like a private pool. The beauty of the resort cannot be explained - pools, rivers, caves, pongs, reflecting pools, the architecture, the nature. We have never seen a resort like this. It’s massive - we did not cover the entire resort as we headed to the parks and stuff every day, We did not do the activities and shows at the resort itself - the service is absolutely amazing. We eat breakfast at either LaXentral or Costero (the chilaquiles at Costero are to die for) - we also had breakfast at the lobby coffee shop on some early tour days. The food is fine dining quality for an all inclusive resort. We have been to all inclusive resorts in Dominican Republic and Jamaica and this place blows everything else out of the water. My kids had room service one night - you order via the TV - and it was delicious. In terms of the sit down restaurants for dinner - we ate at Xin GAO , La Flores Cantina and Azul Nagoda - they were all amazing in terms of quality and service. We never had a bad meal at a restaurant, . There is also a Mexican street food hall called Xicinema - it’s amazing - you can get tacos, Mexican drinks, Mexican crepes, street corn, churros and any Mexican street food you can imagine. We visited a coupe of days for snacks, They arranged airport transportation for us which was super comfy, My Wife and I dined at Ha one night - that is a paid experience - a 9 course dinner - will review that separately but it was a night to remember. Everyone in our family was so sad to leave after 5 nights, The best part for me - was the resort, the people, the architecture and the food and culture embraced the amazing Mexican vibe instead of watering it down for international / American standards. The staff spoke mostly Spanish and even though we only spoke English we managed to communicate and their service was impeccable. The appeal to me was how dearly they hold the culture and values of Mexico in this resort. That really made it a once in a lifetime experience for us.

My husband and I visited this beautiful place for our honeymoon, and the experience we had was the best we could have asked for as a newly wed couple! The staff, faculty, and atmosphere made us feel welcomed and made it the most perfect honeymoon. The food was just absolutely amazing and the views from every inch of the resort were just breathtaking! The staff made getting around the resort so easy! And not to mention, the butler service was so responsive, which made our sometimes last minute requests actually come through! From making reservations at restaurants to just asking them to show us how to get places, it made the entire stay much easier and enjoyable! One of the most convenient aspects of this resort is that they pick you up straight from the airport and take you back, so we didn’t have to worry about transportation to the resort at all. We will definitely be planning another trip to this beautiful resort as soon as we can make it possible!!!

We come to Xcaret every year and we truly love this place. Last year we felt like the quality of service was starting to decline but our last trip in April 2026 was extremely enjoyable thanks to Juan Pablo, Yuseli, Anaís Jimena and Maricarmen. They took great care of all our needs and went above and beyond in their service, which we really appreciate and hope that we will see them again next time we travel to Xcaret. Also wanted to say that the waiting stuff at Costero and Chi were absolutely amazing as well as the bartenders at the rooftop pools. And special thank you to the kids club personnel , they were absolutely amazing with our daughters