Hotel Xcaret Mexico

Excellent resort. Food was amazing. The room was always clean and also the common area restrooms were impeccable. Our concierge Melissa was always attentive and helpful in helping us with our reservations.

Don’t be fooled by the price tag, this is no 5 star resort. Food, drink and parks tickets included but you’ll be greeted with average service and housekeeping, will mostly eat at buffets as the other food options are too far to walk or booked out. Staying here is a one time thing. I found it too confusing, noisy and expensive. It’s far from a relaxing five star experience so I would save my money next time and go somewhere with much better service.

We recently went to Mexico phase 2. The staff (our Concerige team) was amazing in caring for us and my family especially Ximena Astudillo. The team along with Julieta and Bani. Went above and beyond to make sure we were comfortable and thought of as we vaccinated. Very top notch staff. Hats off to them.

Nice place for tourists and business man

This place is like a bad cruise ship that never leaves the port. We bought the top package at this place, $2500 a night, and it was still terrible for us. Yes we are Americans, and not used to HEAVILY authentic Mexican food, picture bowls of slop you can choose from to put on your plate at the buffet, unless you want to wait 30 minutes for the custom egg or torta line, then go wait another 20 minutes for your coffee or cocktail before you sit down. Our “package” came with a butler, when we told him about the horrible experience, the solution was to send us breakfast in our room. Great in theory but the food never came. In all, we ordered room service 5 times and it only arrived once. The butler’s solution was to only order room service through him. Except… it STILL did not show up. We had to have our travel agent instacart us groceries so our kids would eat. A big disclaimer is that my kids are real picky eaters but we thought Mac and cheese could be found somewhere… think again. There were amazing restaurants that my wife and I were allowed to dine at but kids were forbidden. Crazy that this is a family place. You are forced to eat at buffets if you want to eat with your kids. The food at these places was just plain gross. But they have steak… overcooked cheap cuts of steak. But they have shrimp… unpeeled undeveined shrimp. And the food is supposed to be the selling point of this place?! Our trip was a little comical on how bad it got as a very loud whirling noise woke us up out of bed in the morning and did not stop till we went to bed. The butler informed us that it was an emergency generator and nothing could be done but listen to it for the rest of day. Then It started raining and our roof started to leak and we just had to find the humor in it. We informed them of the issue and still no answer. I’m finding it hard to put in words how bad the experience was and this was with the top tier package. They seemed horrified when I told them on the way out they we would not be back, as if they could erase the fact they just gave me 5 days of horrible food and service. I will end on a positive note, I had a blast with my family and I’m proud of them that we didn’t let Xcaret ruin our precious time together. One last shout out to the pool bartender who smiled and served drinks tirelessly, she was amazing.