Hotel Xcaret Mexico

The Xcaret resort is an amazing place HOTEL All inclusive food and drink is superb, loads of restaurants and all drinks included including limited wine and cocktails. You will also get in the buffets but need to book other restaurants well in advance. Resort is huge, you will never get bored, whilst a busy place generally, you can find plenty of quiet spots if you wish. Never an issue getting a sun bed at anytime of day. PARKS The associated parks are amazing and all inclusive, even the lunch at the parks is included. Loads of nature, animals, fish etc to see, lots of natural beauty as well. If you want a combination of sun/ beach/ pool holiday along side loads of activities for the family then this is the perfect place Special mention to our butlers Bani, Betty and Julieta who couldn’t have done more for us.

A beautiful resort with top quality everything. Wonderful service, food, amenities and activities. Special shout out to our butlers Carolina Gonzales, Bani Aburta and Julieta Gamboa for making our stay next level! Also a shout out to the Chef and David at Fuego for turning a late night impromptu dinner into a very special event. This is absolutely the best place I have ever stayed.

What a great resort, parks and activities. We stayed 12 days with boys age 11 and 16 and had a memorable time. The resort architecture is something else, so much attention to detail. I loved how they divided buildings and pools based on the kids' age group or adult travelers. We were in casa Vida, far back of the resort, close to the water park and a lobby, and many restaurants and other shops. Only short and enjoyable 7-10 minute walk to the front of the resort and the beach. Kids loved the ice cream shop, many coffee bars with snacks and my favourite was the lunch food at the rooftop and the beach restaurant setting. We love to swim in the ocean and I was pleasantly surprised to find a decent stretch of soft sand and turquoise water, loungers with umbrella and a drink service. If you like to snorkel, bring snorkel with you, many guests asked us where we got ours. There were not sold in resort store. Only available in parks like Xel-Ha. We saw lots of marine animals, and some beautiful fish I still cannot identify. The only downside is the bouys were close by so we couldn't go farther out snorkeling without the lifeguard whistling at us. Few boats also drove close to the bouys and the beach, probably advertising their services. Otherwise this is a quiet stretch. The resort amenities, food and staff were amazing. The selection and the quality of meats and seafood is expansive, they even had lobster in the buffet on some nights. I did not have an easy time confirming my wish list prior to arriving. I think the problem may have been by not having accurate reservation number from the travel agent and no response from the resort for 20 days. When we arrive we resolved our wishlist at the concierge desk. Special mention to Paola Borja at concierge desk. Paola helped us with our activities and contacting restaurants for reservations. Paola secured reservations in harder to get places. Even messaged us via Whatsapp to advise of the available spots and to follow up on our additional needs. Her personality and care shines through. Thank you Paola.

We are booked to go in a few weeks. We followed instructions and sent our restaurant and park reservation requests 30 days ahead. 5 days later, still no answer so we called. Their reply? We will answer your email in 24-48h. When I receiced their answer, they had only booked half of what we requested so we replied right away asking to fix it. That was 5 days ago, still no answer. We tried calling 3 times to fix it over the phone, only to be told "we will reply to your email in 24h" but no reply yet. This is the worst dinner reservation system i have ever seen for a resort. At this price, hotel should be ashamed. I expect much better service and it does not give a good first impression of this hotel. By the time they get back to us(if they wver do) there will be no restaurant availability left. They added too many rooms and are obviously not able to handle the customer service.

Arriving on 2/17 from Florida, we were warmly greeted by front desk. Very nice lobby, ambiance. Rooms were beautiful and staff were in general friendly and welcoming. We enjoyed our 3 night stay in a peaceful, comfortable, relaxed place. Pool and beach area were clean, private and stunning.