Hotel Xcaret Mexico

Playa del Carmen, Mexico

9.6 Superior Luxury
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About the Hotel

In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included. It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it. Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited access and round transportation to our parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.

Location

Hotel Xcaret Mexico
Carretera Federal Chetumal - Puerto Juárez num . 307 Km 282, Solidaridad
Playa del Carmen, Q.R., Mexico
Playa del Carmen, Mexico 77710

Nearest Airport: CUN

Features and Amenities

  • Dining
  • Poolside Dining
  • Pool Bar
  • Rooftop Bar
  • Bar
  • Open-Seating Dining
  • Coastal Cuisine
  • On-Site Amenities
  • Salon
  • Concierge
  • Shuttle Service
  • Fitness Room
  • Private Beach
  • Theme Nights
  • Multilingual Staff
  • Beach Amenities
  • Complimentary WiFi
  • Hot Tub
  • Wedding Planning Services
  • In-Room Amenities
  • Air Conditioning
  • Mini Bar
  • Mini Refrigerators
  • Activities
  • Windsurfing
  • Scuba Diving
  • Snorkeling
  • Sunset Cruises
  • Boat Excursions
  • Surfing
  • Kite Surfing
  • Dolphin Encounters
  • Business
  • Business Center/Services
  • Meeting Rooms
  • Catering Services
  • Interests
  • All Inclusive
  • Beach
  • Honeymoons & Romance
  • Hotels
  • Kids' Favorite - Perfect for Kids
  • Signature Perks
  • Winter Getaways

Reviews for Hotel Xcaret Mexico

This place is a scam

TripAdvisor Traveler Review Rating Reviewed 10 hours ago

We just came back from five nights at Xcaret. There were some major bumps in the road. We sent in our wish list a month before with restaurants and activities per the hotels recommendation and never heard back. Upon arrival we learned none of the things we requested would be honored. They worked with us to secure some dinner reservations but not for every night. I made it crystal clear that we weren’t thrilled about spending $1k+ a night to be herded through a buffet for every meal. All restaurants had a long wait. Even the buffets. Especially the buffets. There is also a Membership scam they try to get people to sign up for. It’s like a time share situation where they prey upon people’s ignorance to sign up for something they don’t understand. And only the members get good restaurant reservations and preferences for other things. It felt like a giant scam to be honest. If you fall for their tricks to get you to listen to the membership run around for three hours, ask them to show you the fine print. They’ll say no. That is is a GIANT red flag. Do not sign up under any circumstances. They are banking on your ignorance about this. Please be warned. Grounds are nice but so are the grounds at many other resorts that don’t try to upsell you at every turn. Activities were fine. Would not return. Prefer a more relaxed, less chaotic and less scammy experience.

Culture09609414480


Beautiful but beware ….,,

TripAdvisor Traveler Review Rating Reviewed 11 hours ago

The resort and parks are beautiful. The staff at the bars and restaurants did a nice job. We enjoyed our stay; however the housekeeping needs serious attention. We stayed 5 nights and included in your rate is daily cleaning our room was cleaned only once??? I had to track down housekeeping for toilet paper and towels. I personally spoke to 3 individuals who “guaranteed” they would clean the room or send someone to do it … nope not done. In addition, your rate includes turn down service, unfortunately this was also not done. Now anywhere else but a beach resort this may not be as necessary however, sand, salt and mud from the rain .. cleaning is needed. Would I return? Maybe .. please do not misunderstand the resort is beautiful but for the price, I do not think toilet paper is too much to ask for. Pay attention to all the reviews here!! I wish I had.

995judeep


Best trip ever

TripAdvisor Traveler Review Rating Reviewed 12 hours ago

We had a great time in here!! Cocergirge team was really helpful, especially Luis was very helpful as well.

c p


Grey service!

TripAdvisor Traveler Review Rating Reviewed 13 hours ago

Anallely gave us the most wonderful specialty drink at the rooftop bar. She made our last day wonderful!!

Michelle C


Xcaret Mexico returning for sure. Restaurant at Xentral restaurant she’s Best of the best

TripAdvisor Traveler Review Rating Reviewed 21 hours ago

Ok so we stayed at Hotel Xcaret Mexico food was good, the atmosphere was really good also room was clean, the service was great, the worker that cleaned our room was very nice and attentive we were at casa Tierra room 1403 we loved all the amenities. One thing that really stood out overall and the reason of my review is xentral xcaret restaurant we went there 3 times I kept going back not only because of the delicious food (the mushroom quesadillas 😮😋) but the service given by 3 people 2 of them good but one was exceptional I have never gotten this kind of service ever she was the sweetest person I have ever met and the best in my xcaret experience I love how she greeted us with such an enthusiasm and right away I was impressed of how in one minute you could tell she loved her job, she’s the kind of person that anyone would love to have in their life and as I customer I would give her a 100% satisfaction because I can’t give her a million I don’t even know how to thank her enough because of all her kind words and how she treats customers, to me this is the kind of service that is never forgotten and that would take me back to xcaret and I say it because I mean it. She deserves the best she either loves her job or that’s just her nature I wish we all had a person like her in our life Her Name is Paulina and I’m not to sure of the day we met her but it was between the 10-12 of march 2026 at dinner time. Never let this girl go she is the Best and if I ever go back to xcaret I will for sure go look for her hoping she still works for your company. If anyone working there reads this review please let her know how great she is, my regards To Paulina she’s truly The Best 🙏🏻💕. My name is Ana V Gamboa

Ana G


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