Hotel Xcaret Mexico

This is our second time visiting the property. We first attended before the pandemic and before the expansion of the Xcaret Mexico property. I rates things in the order below from best to worst:) 5/5 Location, room, cleanliness and servers/ housekeeping (not management) The property is beautiful- the pictures don’t do it justice. The food is incredible - buffets can be a hit or miss but the homemade tacos and freshly made tortillas are bomb (from SD so that says something). 5/5Lifeguard staff also need a special shoutout my boys loved the lifeguard managing their slides and how interactive one they were at all the parks. 5/5 xenses park - so so so cool’s highly recommend this park. You need a reservation for this one, but you don’t, we just walked in with our bracelets. Very neat immersive experiences. LOVED this park. 4/5 Xenhai and Xcaret park. Very beautiful parks and lots of cool history and things for all ages. It’s gets a lower rating again for long lines for things (even a butfet). 2/5 when we first visited, no long lines for buffet or to do anything. Maybe for waiting for a bus that was it. This time, breakfast, lunch and dinner was a wait. Waited 2 hours to eat at Mercado. This is no reflection of the hard working servers and cleaning staff- wow they were so kind and incredible. You can tell they are the job of 3 people and overworked. Please hire more people or move people from sales to help during peak periods. 0:5 Reservation system (lack their of) you can NOT get reservations anywhere unless you want to be on hold for hours or if attend their timeshare talk you 🎉magically have reservations open up! It was a bummer to pay the price we did and not be able to do all the parks. All the restaurants that require reservations - same thing there is no clear system, called multiple times and emailed months in advance and nothing- didn’t hear back 0/5 check in and check out: took 2 Hours to checkin:/ we were aware of the timeshare and said just to skip and it still took an hour to wait in line and another hour to wait for other people to talk to us. There is an option to check out on the TV- do NOT use it. It’s pointless. As we were getting into our car - they said we had to go stand in line to finish checkout- after waiting there for 30 minutes, no one mentioned that to us. Long story short- many other people were in the same position as us, it was very stressful and we were accused on not attending things we made reservations for -and then was told “well someone has to pay for this”. I had to write down how we attempted to make reservations and would have loved to attend the parks/restaurants where reservations were made but not communicate to us. It seems like a massive scam. Only one person was managing the check out line, I counted 14 people standing around that work for the timeshare part of their company , I could tell the girl was almost in tears checking people out. It used to be worth the value, would recommend to stay off property and just buy entrances to the parks you want to go. Anticipate to return next year but rot stay at the hotel, it isn’t worth the price to me unless you only want to stay on property, fine with buffet the entire time and flexible to wait at least an hour for food (room service took about 2 hours - our friends and I each ordered it once). Still a beautiful trip- ended on a sour note:/

Hotel Xcaret in Playa del Carmen delivers a stay that feels both relaxing and energizing, thanks to its mix of natural scenery, thoughtful design, and access to all the Xcaret parks. The property blends rivers, jungle paths, and ocean views in a way that makes every corner feel like part of the experience, and the service stays consistently warm without being overwhelming. Rooms are spacious and modern, the food options are varied enough for any mood, and the ease of getting to the parks makes the whole trip feel seamless. It’s the kind of place where you can spend the morning exploring and still come back to a quiet, comfortable space that feels like a retreat.

Anallely at the xorbette station is extremely friendly and makes delicious drinks! I recommend the horchata espresso.

Analley makes the best coffee and ice cream! She’s so sweet!

The hotel Is beautiful, the property is impressive. The food is ok for an all Inclusive. My issue is that for such a property it is ridiculous that you can not find a pool Chair!!! A lot of umbrellas without chairs because people start moving chairs from one pool to another!! For the amount that you pay it is absurd to have to wake up at 6 in the morning to foght for chairs, and the most absurd thing is that all the pools have space for more chairs you just can not find them, i dont understand what was the idea to put just a few chairs for a lot of pools and a lot of guests but for me it didnt work!!!