Hotel Xcaret Mexico

We stayed one week at Xcaret Hotel México and trier to get the full experience of the the All Fun incl. package. Location is perfect with its private beach and different therme parks . Transportation from and to airport as well as to the parks is very well organized. Rooms are modern and perfectly clean. The whole resort has a unique atmosphere and let’s you enjoy every minute of your stay. Staff is super friendly and helpful. Yes, it’s expensive but worth every penny.

We really enjoy our stay in Xcaret. This is the second time we have been there. Although it’s further away from the airport. But their pick up service and shuttle buses are very convenient; the hotel total worth the drive there- very amazing and beautiful everywhere. The food is great. The staff in the hotel are super helpful(especially our butlers Alejandro Bueno, Armin Mayordomo Hxm, and Mauricio Mayordomo ). One day during our stay, I stupidly brought my phone to do paddle boarding, and it dropped into the water. The lifeguards at the hotel spent days and hours helping me find it. And they GOT IT BACK from the bottom of the inland sea after three days of searching!! I feel guilty and also deeply touched and appreciate their hard work. I recommended it to many of our friends to go. And we will definitely go back again.

Xcaret Mexico has been one of the biggest resort I have ever been to. It's my first time there, it took me 2 days to adjust to finding my ways around the resort. The resort is clean and people working there are friendly and helpful. My trip experience has been made so much better with the help of my concierge Citlally Amezola. She is friendly, proactive and super helpful. She helps me book and reschedule restaurant reservation, modify tour reservation, arrange ride to the airport, reschedule kayak booking. She also offer me an opportunity to attend a breakfast info session to learn what more Xcaret can offer me.

Everything about this hotel is spectacular. The location, the architecture, the luxury, the food, the service, the rooms, the organization, cleanliness…everything. It’s probably the best all inclusive resort I’ve been in my life. The only thing that could be improved is the resort maps (including the app) and signaling to make it easier to find restaurants, etc.

My partner and I have just come back from our trip to Hotel Xcaret in Mexico, and honestly, we’re struggling to put into words just how incredible the whole experience was. Having the all fun inclusive package was well worth the money when booking as you were not short for things to do and every park you would go to come included plus the travel there and back which were very short journeys. From the moment we arrived, everything felt so special. Our room and the views were absolutely breathtaking, the activities were amazing, and everywhere we went, the staff were so friendly, welcoming and genuinely caring, especially Alex, Rolando and the rest of the staff from Fuego. It wasn’t just a holiday — it felt like an experience we will remember for the rest of our lives. But there is one person who deserves a very special mention — our butler, Edgar. I genuinely cannot hype this man up enough. ❤️ Edgar went so far above and beyond for us that he completely changed our holiday. He was always there when we needed him, always one step ahead and he always seemed to know exactly what we needed before we even had to ask. His attention to detail, kindness and personality made such a huge difference to our experience. There are people who do a job, and then there are people who genuinely care about the people they are looking after — Edgar is absolutely the latter. We honestly couldn’t have experienced Xcaret in the same way without him. He made us laugh, made us feel looked after, and gave us memories that we will genuinely treasure forever. He’s an absolute credit to Xcaret and deserves every bit of recognition for the incredible service and care he gave us. Edgar, if you ever get to read this, thank you from the bottom of our hearts. You are an absolute credit to Xcaret, and without a doubt, the best of the best. We feel incredibly lucky that we got to have you as our butler. We couldn’t of had a more personalised experience ❤️ To everyone at Xcaret — thank you for giving us a holiday we will never forget. And to Edgar — you didn’t just look after us, you made our holiday Amigo. We will definitely be back. Until then, we’ll be talking about this trip for years to come. 🇲🇽❤️