Hotel Xcaret Mexico

First and foremost I want to say that I never leave a bad review unless I think it would serve everyone to know. And I think everyone should know that this hotel is not worth the money and you should not come here under any circumstance. While the hotel itself is beautiful it is terribly run. They boast 96% occupancy year round but what that actually means is that there will be lines for all restaurants you want to go to, no reservations at the other places you want to go, long lines for shuttles, long waits for drunker and over crowding at all the parks you visit. Also the communication tone and logistic were very limited: - When I checked in, the concierge told us that we had the worst rooms at the hotel - they did not tell us that we needed to book our transportation back to the airport two days ahead after we had already sent our arrival and departure information ahead of time, - My pregnant friend tried to grab a quick snack before leaving and was told to leave even when she mentioned she was pregnant and needed to eat - I was almost denied boarding to the shuttle bus back to the airport as I was asked for my check out slip which I did not have because no one communicated to me that I would need to get on the bus You would think with 96% occupancy that this resort would run like a well oiled machine but it does not. This hotel needs to hire consultants to teach hospitality and learn how to run efficiently. I personally would appreciate an apology for how terribly I was treated and how bad of an experience I had after spending a lot of time and money to be here.

🌴 Beautiful beachfront resort and surroundings 🍽️ 10 restaurants and 8 bars 🏊 Multiple pools, spa, gyms, and kids’ club 🎢 All-inclusive access to several nearby Xcaret parks 🛏️ Comfortable rooms with balconies/terraces 🚐 Free airport transportation is listed among the amenities

Location is perfect, exactly where you want be on the Mayan Riviera. Staff are warm and friendly and eager to accommodate your questions or needs. Great vibe throughout vast property whether adults or family. Rooms are clean, spacious, and modern with great a/c. All inclusive proved to be very worth the price with the bars and restaurants, but more importantly the inclusion of the other parks which are the true value Noise level was fine throughout the property and quiet when needed. Xcaret has so much to offer.

I wanted to share our recent experience at Hotel Xcaret Mexico. Myself, my wife and two children have gone to this resort six times and each time learn to love it even more. The food is outstanding, the service is wonderful and the parks are so unique and fun for all ages. The new expansion at the hotel added a bunch of great new restaurants and activities at the hotel. Chi, Costero and Azul Nogada get special shout outs as new places to dine but all of the restaurants are truly great. Alejandro Bueno and Connie Fernandez were our “butlers” on this trip and they were seriously amazing at helping us plan activities and meals for our family. Everyone that works there is kind, and working hard for you to have a great experience but Connie and Alejandro went even above and beyond the “normal” (re: outstanding) service that we’re used to at Hotel Xcaret.

Be careful with meeting with reps from Xcret at the airport. They offer trips and tours at a reduce rate. However there is a catch to it. You have to pick up the tickets at their office. To receive the tickets at the reduce rate, you are taken to the property, given a tour and then a high pressure sales rep tries to get you to buy into the property time share, They entice you with all kinds of numbers $$$ of what vacations will cost over a period of time. They promise to reduce the amount that one would spend if you buy into their company. At the end of the day I was quoted $13,000. All I had to do way to do a downpayment of $4000 and a monthly of $258 for 4 years. I would also receive 7 different vacation packages. A $2000 credit for a cruise, a week in Turkey (but I would have to activate with $200) . In the end you have lost about 5 hours on one of your vacation days, Be careful of the reps at the airport. They all have a desk as soon as you exit the airport