Hotel Xcaret Mexico

The amenities are very good , the staff are very helpful.

The lobby bar is the Best they do excellent drink

The loby bar is the best ! They make excellent drink and the ice cream in the buffet is amazing!

Hotel Xcaret México  They charged me $619 for a massage that was never provided. The SPA did not accept my coupon as payment. I received a coupon as a reward for attending a timeshare meeting. However, the concierge Ame  who offer me the coupons for attending the meeting fail to inform me that the coupon was subject to certain restrictions and that I was unable to schedule my massage until I had received the coupons. If he will of told me that when he booked my timeshare meeting I will of not attended these meeting. I found out of the restrictions until I received the coupons On the day of my scheduled massage, I arrived early and presented my valid coupon, but the establishment declined to accept it, because I made the appointment a day before receiving my coupon. Consequently, I was charged $619 for a service that was never provided. The spa send me to concierge to deal with the situation and see if they will refund me the money. Dolores the Concierge manager told Israel the hotel manager  about the incident which  Israel informed me that he would not charge for the service that was never provided. However, a few hours later, he proceeded to charge me the full price. “ he waited until the massage appointment pass to let me know through a what’s up message that he will be charging me the service” Asserting that he conducted his investigation and that I was responsible for the charge when, in fact, Dolores informed him about the issue, so he was well aware of what was going on … so to implied that he was not aware of the situation is false. I even show him the coupon so he was well aware of it.  Dolores the manager and a worker name Cecilia were witnesses of him saying that he was not gonna charge. It is highly unprofessional of him to state that he will not charge and then proceed to charge the massage that was never provided because they were not clear on there communication.  At checking out of the hotel charge me the $619 and they will not let me leave if I did not pay the $619 So I did not had any other choose than to pay .

Probably one of the best all-inclusive resorts that I have ever been to - quite pricey but definitely worth it. The only downfall is the grueling, humid weather in July. It's stifling, so know before you go. I heard December to February is much better in regards to the weather.