Hotel Xcaret Mexico
Playa del Carmen, Mexico
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About the Hotel
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included. It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it. Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited access and round transportation to our parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.
Location
Hotel Xcaret Mexico
Carretera Federal Chetumal - Puerto Juárez num . 307 Km 282, Solidaridad
Playa del Carmen, Q.R., Mexico
Playa del Carmen, Mexico
77710
Nearest Airport: CUN
Features and Amenities
- Dining
- Poolside Dining
- Pool Bar
- Rooftop Bar
- Bar
- Open-Seating Dining
- Coastal Cuisine
- On-Site Amenities
- Salon
- Concierge
- Shuttle Service
- Fitness Room
- Private Beach
- Theme Nights
- Multilingual Staff
- Beach Amenities
- Complimentary WiFi
- Hot Tub
- Wedding Planning Services
- In-Room Amenities
- Air Conditioning
- Mini Bar
- Mini Refrigerators
- Activities
- Windsurfing
- Scuba Diving
- Snorkeling
- Sunset Cruises
- Boat Excursions
- Surfing
- Kite Surfing
- Dolphin Encounters
- Business
- Business Center/Services
- Meeting Rooms
- Catering Services
- Interests
- All Inclusive
- Beach
- Honeymoons & Romance
- Hotels
- Kids' Favorite - Perfect for Kids
- Signature Perks
- Winter Getaways
Reviews for Hotel Xcaret Mexico
Had a blast at the pool!
Anallely was great taking care of us at the pool!
Jason S
Amazing service, gorgeous scenery.
This place is incredibly beautiful and nicely decorated. The food was all very good and the drinks were strong and plentiful. All of the staff here is incredibly nice and accommodating. It truly feels like they are happy to see you. Anallaely at the pool gave us great service and recommended delicious drinks. We’ll definitely be back next summer!
Jennifer L
Amazing times poolside
Anallely at the pool was amazing and took great care of us! Can’t wait to come back!
Liam B
Terrible customer service
We haven't even arrived yet and are already having a terrible customer service experience with Xcaret México. We tried to book our park and dinner reservations and heard back more than a week later from dxguestservice@hotelxcaret.com. I was called the wrong name in the email. I had written in Spanish (my native language) and the response back came in English. In that email I was told an included brunch required a cost, that we needed to pay un front and that it would cost $909 for my family of four. The link to pay the fee did not even list the Cuevas brunch that we were supposedly reserving for. As this sounds like a scam, I've been trying to get a hold of someone at the hotel and have so far been on hold for 25 minutes, been told to email someone else through their chat, and have been given the run around. Awful, awful customer service.
anacris2022 - San Jose, California
Bad customer service
I am currently staying here, we paid almost $15,000 for 2 rooms and the level of service is unbelievably awful. They offer room service (which they shouldn’t do) but we have ordered multiple times and either flat out never got the order or received half of it. And WATER, if you are a water drinker don’t expect to get fresh bottled water here daily. I have been to the front desk 4 times in 2 days borderline begging to send bottled water and they obviously don’t care because it never comes. This place is too big to maintain good customer service, we will never be returning.
jennifere100 - Tampa, Florida
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