Hotel Xcaret Mexico

Loved the experience of atmosphere, hotel, room service, all waiters and staff were phenomenal. Loved Alexander’s service at the restaurant Chi, great waiter, great energy and very friendly.

Our family just wrapped up an incredible 6-night stay in a Master Suite at Hotel Xcaret México, and it is hands down the best family vacation we’ve ever had. As a high-demand guest with very high standards, I understand that I we can be a little bit of challenge ( painful ) —but the team handled everything with world-class professionalism, genuine joy, and immense pride. Our butler, Rolando, was an absolute superstar. From executing flawless white-glove service and organizing last-minute dining plans to setting up a spectacular surprise birthday decoration for my youngest son, he blew us away. A massive thank you to Rolando, Selene, Daniel, and Betty for their warm smiles, immense kindness to my children, and a relentless spirit to ensure our trip was perfect. We are already planning our return and bringing friends along next time to explore Arte and La Casa de la Playa. Safe to say, leaving on this plane ride today is tough, but we will be back soon!

Xcaret 2026 review Before I begin, I wanted to say that I’ve been to this HXM every year since 2018. This time we faced some hiccups at the beginning because of the reservations to specific restaurants. They contacted me about 45 days in advance to get the reservations set up and because we were bringing two extra families, I had to call and revise a few times. Every time I would call concierge, they would say they’d call me back and they didn’t…. Fast forward to when we got to the resort, we were greeted by Melissa M. and she was truly an Angel with a big heart! She was extremely helpful, beyond what I had experienced in the past while having a butler/concierge person. I would absolutely want to be assigned to her again. I’d also like to mention Julieta G., Fatima R., Adriana G. as they too were AMAZINGGG and they made the effort to come to meet me and contact me to ask if I needed anything in my room or question about reservations, and just about anything else. I did in fact need their help when my family was in need of an electric scooter, and when I ran out of formula and diapers for my 7 month old. Amazing group of ladies that made my trip 1000% times better. I was teary eyed when we left the resort, these ladies made such an impression on me and I can’t wait to come back next year. ❤️ I’d also like to shout out Raul from the Casa Cielo roof top bar - the people there weren’t lying, he is an awesome server! Jesus from las Cuevas, I recognized him from last year because he left such a great impression on me, that somehow he ended up being our server again, such a phenomenal person overall. This year we tried Azul Nogada and at first I was not a fan of the menu, but OMG!!!! Was it so GOODDDD!!!!! wish I had booked it twice! Alicia was our server and she was the sweetest and so professional. I’d also like to mention Alicia from the roof top bars and Xinema bar server. She was so attentive to everyone. Manuel who was our server from the Sunday Brunch was so good to us too! Finally Guillermo, our private transport driver, was our driver last year too! He is so friendly and made our trip to the airport, perfect! This year I decided to write down all the staff members names that gave us exceptional service and hope that they get the recognition that they deserve. Briefly about the HXM Phase 2, it is Beautiful and more modernized than the original, obviously. Tons of things to do, rooftops to swim in, lots of food options everywhere. Directly in front of our swim up room was a bar and a fridge that was filled with drinks and a quick sandwich for the walk because it is HUGE! We did tons of walking, Phase 1 was too far for me that I just stayed in Phase 2 the entire time. We were there for 8 days and that didn’t feel like it was enough with how big the resort now is. I will say that the resort felt more touristy versus when it was just the original hotel. We still enjoyed it and can’t wait to go back. Food was AMAZING! There’s food options for everyone and they take your food allergies very seriously. I remember walking into grab a bite in Xinema, I hadn’t even checked in yet and a few servers already knew what my allergies were and let me know what foods to avoid. One time at Xinema, I had asked if my daughter’s mini birthday cake had what I was allergic to in it, and the server couldn’t answer. She told me that she’d look into it for me for my safety and within minutes the restaurant manager was at my table to give me the answer. This is top notch service and not just someone saying they didn’t know. I can go on and on about this resort. Been here 9 times and I am looking forward to the 10th!

Annadelly was an amazing waitress. Was able to accommodate my picky eater.

My Grandson and I went to Miami for a Perfect Game Showcase. We stayed at the Element Miami International Airport in Miami Florida. We had a great time the staff was so professional and the breakfast was delicious. A big shout out to the GM for having a 4th of July party for the guest. Tawnia was amazing and so very kind. We will stay again and would recommend it to anyone.