Royal Hideaway Playacar

A fun and relaxing time was had. Definitely an older crowd. Geat food, top Shelf drinks and wonderful service.

Overall marvellous day. Except for I had an article of clothing that was stolen. The management acknowledged the misplacement we filled out forms, signed paperstalked to six people, and they were adamant and confident that yes indeed the article of clothing was misplaced, and many apologies later they said they send the money. It is now March 2026. Nothing has been done yet. They insist on having more paperwork more than my credit card number more than my name addressbanking information, etc. We have stayed here before and probably won’t stay again. Absolutely unacceptable

Beautiful location, very clean property with great staff. Overall very good experience here, the rooms are a little dated, and the vibe is very "low-key". Food is Great, especially at the dinners, my favorite was Palazzo but others in our our group of 4 each had different restaurant favorites, so overall they are all great. Breakfast was a little basic, buffet is limited and the a-la-carte is very slow. Otherwise drinks a good and beach is beautiful (they try to keep it clean of sargassum as best they can). Recommended for someone looking for a calm and relaxing retreat, definitely not for party seekers!

The hotel was nice and generally clean. We went here for our honeymoon, they asked this but did nothing for it so i don’t know why they asked. Some of the restaurants had limited menus. Spices the restaurant down near the beach has a good breakfast, a horrible lunch and an okay dinner the service was good every time. The Deck has a lot of options for breakfast and you can get them yourself and it has an omelette station. Sometimes the food would run out of certain options and not get refilled right away. Sometimes getting drinks could take awhile. Lunch was always packed and took a long time to get seated and served. The food was good for lunch. Palazzo is the Italian restaurant only open for dinner the food was delicious and there was multiple options on the menu I could have and would have ordered. The service was also the fastest here. The Grill is the same restaurant as the deck just at dinner time. Biggest problem here was service both times we went the service was slow with the second time being horrible we ended up skipping dessert just because we did not want to wait for out waitress. Consistency was also an issue here the first night we went the steaks were thicker and tasted better having nice flaky salt on top that they did not do the second time. All in all the resort is nice, the area around the resort is nice and the beach was very large with plenty of space. I would recommend going to playa del carmen but likely choosing a different resort.

Where to start. RHP is definitely not a 5 star resort. Pools The 2 main pools are too small with very limited seating. The chair game is crazy here with the mostly over 55 crowd reserving chairs either late at night or prior to 6am. There is no in between temperature wise when it comes to the two main pools. The infinity pool is freezing and the second pool is as warm as a bath. This is probably due to the age of most guests being senior age. Poolside service is good and partially makes up for no swim-up bar. There are 3 "quiet" pools that are isolated and small. No service at these ones. Food The restaurants are just average with the Palazzo (Italian) being the best of a fairly lackluster offering. Service was fairly slow at all. The lack of a real buffet was problematic but it was adequate for breakfast. 3 days no chicken fingers available and another 2 no hamburgers. Made the poolside menu somewhat limited. Drinks Again, average with Canadian Club considered top shelf? One bar, at Palazzo had Crown Royal which is top shelf where I'm from. Other drinks were good and choices were plentiful. Rooms A little confusing service wise. We were a group of 8 (2, 2, 3 and 1) in 4 rooms and 3 came with champagne on arrival but one didn't? Not sure what determined who received what. Our concierge Alberto was excellent and willing to help whenever called upon. Room was spotless and cleaned every day. Mini-bar was full and re-stocked daily without asking. Beach Wide and beautiful. Dozens of beach vendors wandering between chairs which was very annoying. This should not happen. Only one day of Sargassum which was looked after by hard working staff. Staff Overall, very good. The only thing that left a bad taste was the tipping game. No change for larger bills available even though I saw staff with wallets full of $20 peso bills. It was like pulling teeth getting $50 peso bills and it seemed like they were doing this to encourage larger tips. This just meant we were a little more frugal when it came to tipping. Overall Well, definitely not a resort for everyone. I generally felt sorry for the under 30's I saw at this resort. We knew going in that this was a very quiet, somewhat boring resort and we are by no means party people. I for one like the option of doing a show or activity even if in the end I don't participate. At RHP that is really not an option. I suppose we were somewhat spoiled last year at Barcelo Maya Riviera with the amazing food, huge pools and the proximity of the other resorts for shows and activities. If you are okay being in bed well before 11pm, this is the place for you. If we weren't here as a group we would have been lost in a sea of boredom.