Royal Hideaway Playacar

The food was awful, couldn’t get a strong drink even when asking, rooms smelled musty, reservations for all the restaurants along with shoes required, it’s the Caribbean I didn’t go to wear pants and shoes could have done that in Michigan. Felt like a geriatrics home with the pool entertainment. Stay far away from this place.

The hospitality was great. We ran into Carlos in a few of the restaurants and he made sure to make your experience amazing every time. Goday in the grill was also a standout. He was always willing to do whatever he could to make our experience over the top. All the restaurants were very good., the lamb shank at Ventana and the ribeye at the Grill were amazing. The resort was kept up well. Always clean. All the bars were very quick and you were never waiting long for a drink. Overall, a great experience and would recommend the resort. If you end up going seek out Carlos in the Grill, he is amazing and will make your experience 5-star!

We usually like to rent an airBnB and explore food and culture on our own but thought we'd see what this was all about. As our first time experience at an all-inclusive, we were impressed and had such a remarkable experience. The staff was always willing to assist and the service was phenomenal (kudos to our concierge Cipriano!!!). In addition to the all-inclusive services, we appreciated the proximity to La Quinta Avenida which we visited several times because it was walking distance for us. The beach was clean, minimal seaweed, and easily accessible from the resort. Overall, we had an incredibly positive experience and are planning to go back next winter.

We had a lovely vacation at Royal Hideaway. The six of us all loved the food, the beach, the pools, everything. All of our rooms were comfortable and clean. Each of our concierges were helpful, considerate, and friendly. My wife and I visited Royal Hideaway in February 2000, just about a year after they opened. This time we brought our adult children and their partners. We found it to be just as inviting and comfortable as before. The service was exemplary, as was the food. The grounds were impeccably maintained and the spa was simply amazing (my wife had three treatments). It was as clean as could be, with no litter seen anywhere, even on the beach! A few shout outs to folks we feel deserve a little recognition: Oliveiro at Spices was an attentive waiter. Kudos to him for excellent service. Armando, the concierge in building 30, was wonderful. He was exactly the kind of ally I needed to ensure that all went well. Alexa and Victor were friendly and warm instructors. My family had them for two crafts classes and loved them. Dayna was visible and helpful. One day during a downpour, she insisted that she escort me with her umbrella to my villa. That kind of kindness does not go unnoticed. Roberto, the Head Concierge, helped me all along the planning of the trip, from directing me to someone who could help with dinner reservation to transportation to and from the airport. Finally, I must thank Lorena, the Assistant General Manager. for all of her help. I know that I had a lot of questions and worries before the trip (I may have been a pest), and she answered each inquiry with grace and kindness. I mentioned all of the physical things that made our trip great, but ultimately, it was the professional service from everyone at Royal Hideaway that made the vacation so memorable. My daughter insisted that she was not going to leave and my son, just finishing his first semester of law school, said that the time at Royal Hideaway was exactly what he needed to decompress. Again, many thanks to everyone at Royal Hideaway for helping me make cherished memories with my family. I can assure you that we will be back and it won’t take another 25 years!

1. Air conditioner maintenance and repair should have been quicker. 2. Fabric on pool chairs and beach chair canopies has mild stains and should be replaced. 3. Catch of the day was the same for multiple days. Mahi Mahi. More shellfish on menu would have been better