Royal Hideaway Playacar

This was a first all inclusive experience in Playa del Carmen. We booked through a Costco trip which made logistics of arrival easier. This location seemed much more private and quiet than others with still daily activities to fill the time if you wanted. Would recommend if you want a more relaxing quiet resort with attentive service.

We checked in to Royal Hideaway and avoided reality for 6 days. It was great and we’ll be back to do it again!

Went to Royal Hideaway Playacar for family vaction over Thanksgiving break we all had a great time my 23 daughter and her boyfriend enjoyed themselves too.

Our 2nd Visit, April & November 2025- Weather this time was pretty nice, we had one full day of rain, a Norte was here first couple of days, nonetheless came back with a tan. Pools were cold but not as bad like April. Early mornings not bad, colder in April. Bring a sweater for evenings. Jose Milo front desk clerk , outstanding service! Always said hi to us each time we saw him, his associate Luis M just as nice, gracias. I adore this resort, but it needs some major TLC. The rooms are a good size and the beds are very large and comfortable. AC was working, large patio. The patio walls need to be washed, there is bird poop stains that I had to look at every time I was on or patio. Please keep up with washing the walls. We always take an air freshener and hook it on the air vent, when we walk into room after a day the aroma is inviting. I mentioned in my April review for the whole resort of people they put out at different times in the early am ONLY one urn of coffee. This is unacceptable, our friends drink a lot of coffee and it is gone in no time as the line is long. I met the nicest crew of management and introduced myself. I kindly asked them to consider making a Coco Cafe, with AC and perhaps paint the dining area and put some new artwork on the walls. The brand is very outdated! The restaurants all good food, yet the times to wait for your food takes a long time to get it to us 1.5 to 2 hours, unacceptable! Hire more help. There is no buffet here, you have to provide room # and if you have any allergies each time to eat at the grill. Why do you have to write this down, what is done with so much paper, this process is so outdated. For dinner men need to wear pants and collar shirt/polo, not at all restaurants but do bring pants and shirt no sandles for men. The bread they serve you is a piece at a time and they do not leave the bread basket, they walk away with it. No entertainment in the evenings, they have an indoor bar and a cove like outdoor quartet playing music. But no nightlife if this is what you like it is not here. The pool entertainment is great, Alexa, Roberto, Carlos & towel guy Alexis C you make our trip so much fun! The waiters have been here for years are some of the best we've had, Eduardo Canepa, Jorge Ramirez, JavierBatun, Gerardo Ek, & Luis Dominguez. Gracias por todo! Our phone did not work in our room and thank you to Roberto G for hooking us up with our concierge Ricki Rosa's, he took care of our group. Even with the suggestions mentioned we will return and we have hope things will change. The ocean was nice, my favorite beach here & we have made friends with many of the locals. Playacar is a Gated community and we have always felt safe here. Directly across the street tons of shopping for your souvenirs. And you can find several quiet pools thru out the resort for tranquility. Having members reserve the pool loungers needs to be eliminated, guests that are not members may not be able to ever have a front row experience to the "main" pool. No palapas on the beach only cabana like covering that you have to pull upward and you'll have to sit under those contraptions. We met alot of good people Hi Gill from Rhode Island. Gracias a todos!

We love this little gem. Adults only with excellent service, great location and delicious food. We have been going for a few years now. The service is always great. We love the beach service, Luis and Jorge were always attentive. We also love that all the dinners are restaurants and not buffet!! Much cleaner. In the pass I mention that the beach chairs were old and uncomfortable, well they listen because the chairs have been upgraded and they are nice clean and comfortable!! Never had an issue locating chairs at the beach.