Royal Hideaway Playacar

The reason we return is the staff. The restaurant manager, Victor, went above and beyond to make us feel valued and cared for. Also our concierge, Armondo, added extra touches and checked in with us daily to make sure we had what we needed. The pool waiters continue to be the heroes of this resort- ever attentive and remarkably remembering us from previous visits- specially Louise, Gennarro, and Javier continued to make us feel like family and are a main reason we keep returning.

Location is lovely with safe gated community, impressive entrance to hotel, beautifully manicured grounds rolling down to a superb sandy beach. The atmosphere suited us...low key and relaxing. Our room was in a good situation close to pools and beach. However, the night we arrived tired and wanting to go to bed, there was a big leak in the overhead aircon panel in bathroom and we had to wait for a member of the maintenance team to come and fix it, and then for a maid to come and mop up the considerable water on the floor. This happened again the night before we left. I prefer baths to showers, but the bathtub was appalling. The bath water was never clear, always brown or green. The bathplug did not fit the bath so I had to use 2 baby wipes to wedge into the plughole, to keep the water in. Did not dare use the jacuzzi jets as rhe nozzles and surrounds were broken, peeling and loose. I dont think the bathtubs are 1 star let alone 5. The food was ok but not outstanding. We would have liked to see fresh cut tomatoes and cucumber on the breakfast buffet as we enjoy this with toast and feta. We would have liked to see mixed beans for breakfast too but for some reason they were always pureed so you would have to ladle that onto a plate... I dont think it was a useful breakfast addition in this format. There is only one stand alone bar in the hotel which is far from The Deck. You cant order ice cream and lollies at this hotel. This hotel allows you to go and reserve a lounger even if you arent sitting on it so we adopted that same practice of getting up at 0530 and going down to get a chair by the pool. I dont approve of this at all. We normally stay at Sensatori resorts and they do not allow you to reserve sunbeds until 8am which is fairer for all. Staff are helpful and pleasant. We enjoyed our stay but we dont think this is a 5 star hotel and we will not return to Royal Hideaway. Bottom line...overhaul the AC and the bathtubs villa by villa to bring it up to scratch.

Your location was Playa Del Carmen Playa Carr Royal Hideaway the atmosphere as usual is wonderful. The room is spectacular 2718 . We upgraded to a sunrise view. think the value is beyond compare the staff here is tremendous our Concierge in our building. was knowledgeable understood our wants and needs and was always accessible. Kept us informed of activities and daily events.

This was our 12th visit and our friends 10th. What another wonderful vacation. From start to finish everything was perfect. The resort is spotlessly clean everywhere. The food is fantastic. We had room service everyday. Perfect never got an order wrong. Lunch what can I say I think we ate all the chicken wings and chicken fingers with Buffalo sauce everyday. Dinner was just an experience, well presented served beautifully and delish. Every night we had drinks before and after dinner every bartender was friendly and every bartender made the perfect martini for my friend and I 🍸. Now the real reason we go so often the staff. ALL staff are wonderful and not because we tip. We saw a lot of people not tip and they were treated with the same respect and efficiency. Our lunch time crew are just the best!!! Juliana is so welcoming. Now some special shoutouts Sarahi our conceriege is such a sweetheart so attentive and kind. Ricky has never been our concierge but always offers to help out. Angus at reception is so sweet with an infectious laugh. He is there when my hubby goes to the gym and I go up early for a tea. Brenda in room service has a special place in our hearts. We have known her for years. Carlos in Venentas is always on top of things. Liliana our housekeeper takes such good care of us, room is always spotless!! Rocia (Spelling) is new to the resort. She is an energizer bunny. Wow she makes sure everything is run smoothly and still has time to chat. Now to our two angels. Oscar at Azia…professional, attentive, kind. I cannot say enough about Oscar. Then there is Gabriela who is now in Villa 30. We met Gabriela in November 2025 in Villa 26. Gabriela is so helpful to everyone. She is willing to help out in any situation with a big smile. Gabriela is an asset to RH. We were sorry we didn’t get to see Lorena Luvian…next time. Thank you to everyone for an amazing birthday celebration. See you soon ❤️

Food location to Cancun was average and accessible for us to visit and affordable for us to schedule