Royal Hideaway Playacar

My partner and I had an awesome stay at this very special resort. The food was five star and facilities excellent. Only one slight negative was gaining access to lounges around the wet edge pool…we’re nearly fully reserved most of the time

So glad I booked this resort . Food was amazing with 6 restaurants to choose from and all of them very good quality . Limitless cocktails and drinks especially by the pool . Only adults resort also provided peace and relaxation . The gardens were beautiful and very well kept . Rooms were spacious with super comfortable beds and big ceilings. Staff were friendly and attentive . Yes the beach is spoilt because of the sargussum but if you are happy by the pool this is a fab place to holiday . Hope to go back again

We had a fantastic stay at the Royal Hideaway. The hotel is lovely, especially the gardens, pool and beach. Our concierge - Cynthia was very helpful and the entertainment staff were a lot of fun. We loved doing the aqua gym with Brandon and the girls. The staff in all the restaurants were fantastic too, we enjoyed getting to know Oliverio and many more. Special thanks to the kitchen for making us beef tacos even though it wasnt on the menu!

We just wrapped up our 25th anniversary trip at Royal Hideaway, and it was truly memorable. The Highlights:Amazing Food: Every meal exceeded our expectations. The culinary experience here is top-tier. Attentive Service: The entire staff works hard to ensure you have a relaxing stay. Standout Staff: A massive, heartfelt thank you to Cynthia Morales. She personally took care of our every need and went completely above and beyond to make our 25th anniversary feel truly exceptional. She is an absolute asset to this resort! Good to Know / Tips for Future Guests:We stayed in Room 2518 and wanted to note a few specific details about this building/room category for future travelers: Room Amenities: This specific room does not feature a bathtub. The pictures online show a jacuzzi tub in every room. Room Service Limitation: You are unable to get a cappuccino delivered via room service in this particular building. Air Conditioning: The A/C unit in this room does not drop below 23°C (approx. 73°F). If you prefer an icy cold room, you may want to request a different villa. Beach: this is the beginning of the seaweed season.. be prepared! Despite these minor room quirks, the incredible food and Cynthia's world-class service made our milestone anniversary unforgettable. We highly recommend this resort!

Two people in our group had the pork tacos from Spices and got food poisoning. One of rooms we had was stuck at 25.5 degrees Celsius and we were not offered a new room. The ceiling in the closet in one of our rooms came crashing down and there was a pipe leaking. The room fridge did not work. All of our drinks from the fridge were room temp. The pool was great. The beach was very nice. The food was hit or miss. The poolside ordering was a safer bet. There were birds that were grabbing food from the buffet. They have a hawk to deter the birds, but the hawk has breaks and is not always there. The service was phenomenal and a highlight of this trip.