Royal Hideaway Playacar

To start with the review, the staff at Royal Hideaway were very accommodating and helpful. Carlos in building 29 stood out. Overall this property is a 3.75-4.0 star as some updating is needed in the rooms. The dinner restaurants were good however breakfast and lunch were average and not at a 4.5-5.0 star level. The lounge chairs around the pools were reserved very early in morning and tended to be occupied all day. We opted for the beach area which was fine.

You get what you pay for. You will have a good time here, but the service compared to our visit 4 years ago has gone down. Rooms continue to be outdated and too warm. Our shower leaked leaving our floor wet. Mini fridge had drinks but snacks included one bag of peanuts and one bag of chips. If you can get Christina at the Grill to smile, you’ll feel like you won the lottery. Mariana with the entertainment team was great. Felt like staff overall was overworked and not at joyful. But the ocean is still gorgeous and the pool is big. Chair reserving is a problem but you can reserve with your concierge if you really care.

Things to know: -The deck, spices, and Azia are all three casual. Men only have to dress up at Ventana‘s and Palazzo -you can order food on the beach and at the pool and they will bring it to you, but it is a separate menu -Playacar community is very safe and you can walk for two or 3 miles because it’s basically a neighborhood with other resorts. There are shops across the street as well as a 7-Eleven, a Starbucks, a minimart, -you can smoke on the balconies of your room -Bring your own sunscreen because one will cost you about 20+ dollars. We used about seven for a week stay -our room was very hot and the refrigerator didn’t cool real wel. l we never said anything to the front desk, but we were told after the fact that we should have mentioned it and they would’ve fixed both. Just something to think about. -with regards to the beach beds, the only two that you have to pay for are the two that are on the beach. The other ones if there is not a reserve sign on the bed, they are first come first serve. -The walk to Playa Del Carmen is only about a mile and a half. Not bad at all -The hotel grounds are very pretty. They do a great job keeping everything very nice and clean. The staff was amazing, but they did seem somewhat short staffed. But they do work hard to try to meet everybody’s needs. Overall good time

We just left from our 5th stay at Royal Hideaway. We love the location, the staff, the quaintness of the resort, the beach, the food, and cleanliness. Charli Zapata from Azia was our waiter 3 times during our trip. He was fantastic. Gabriella was our concierge in building 30 and she was also amazing. All the beach waiters are always on top of it. We will be back in September.

I would not recommend!!! Upon arrival, our TV was broken, which they did replace but 90% of the staff was not friendly or welcoming at all, not even at the restaurants. Also, the service was extremely slow. The temperature in the room was extremely warm and was unable to be fixed. So rather than moving us, they just brought us a fan. One evening after dinner, we came back to the room annd it was entirely flooded so some of our belongings were ruined. We later found out from another couple that was staying there that the same thing happened to them as well. Management was made aware of everything but all we were told was “sorry for your experience and the inconvenience”.