Royal Hideaway Playacar

Had the most amazing time at the Royal Hideaway. We stayed for 2 weeks and it was utterly relaxing. Not difficult to get your sun loungers in the morning, bartenders are amazing with drinks and the different restaurants all have their own special elements. Carlos Quintal at The Deck gave us a particularly good evening, knowing the menu inside out and being a tonne of fun, the steak also was incredible, cooked to perfection! Tried out the salon to get my hair braided and the ladies were also so lovely there. We used the tour area to book our trips, including the sea trips shop attached next door by the beach, it’s all been so easy and wonderful. For the most part as well it’s been fine being gluten free, breakfast slightly more difficult but otherwise all of the restaurants every single evening have been amazing. Thank you!

We spent 12 days at royal hideaway our first time. We definitely enjoyed our stay !! We experienced a few negative situations but staff were able to turn most in positive outcomes. The restaurants were very enjoyable and food was above average. Restaurant staff were very professional yet warm and friendly. I like that the dress code was enforced at two of the restaurants. I regret not getting staff names but it would be a long list as 90% were friendly, helpful and professional. Henry always greeted me in the morning at the pool and checked to see if I needed anything. Mariana always smiling when I got towels. Raoul did great job on Henry's day off. Wait staff at the pool were totally on point with their service. Pools were cleaned daily. Beach was well kept. We would return.

Staff members was lovely, helpful and respectful. Great food and service. Activities was fun. Thank you Adrian, Alexa, Brandon and many other service members at the restaurants and room service.

Wonderful hotel with very friendly and hardworking staff. The food is above average for an all inclusive resort and the drinks are of a premium quality! Our hotel room was well equipped and very comfortable. The entertainment provided was also good and varied. I would recommend the hotel, the only downside being the deposit for breakables still not returned after fifteen days. Very disappointing considering we had only been there for ten minutes before they took the deposit! Anyway we won’t let it spoil the great time we enjoyed

I was a little leery of the place given the reviews about the food, AC, and pool chair situation. We could not have had a better time. We traveled with a group of 8 to surprise my husband for his birthday. Everything went splendidly. Even before we arrived they accommodated our wish to have our group be near each other and helped keep the surprise a secret to the last second. The concierge worked with us to be able to have dinner together each night. The food was overall quite good! The poolside food was kind of bar food - OK but not amazing. Spices I would skip, there was a mix of great dishes and some that were just not good. The Grill was great - all eight of us enjoyed all of our dishes and we all shared bites and there wasn't anything that we didn't like. Azia and Las Ventanas were top-tier. These would be go-to restaurants even if they were stand alone. Especially Las Ventanas. We ended up with nearly everything on the menu and everything was great. The hibachi at Azia was a fan favorite and we all agreed it was the best Hibachi we have had. The service is outstanding everywhere. Every person is smiling and appears to truly enjoy their job and be enjoying themselves despite working outside in the tropics. Sheets and bed were spectacular! The AC struggled slightly but all of us (4 rooms) were able to keep our rooms at 23C at least (if you're a lady of a certain age consider a fan! I brought my own and then I was fine. We didn't have any trouble getting pool chairs until the last day where we didn't start until noon or so. We were able to get eight chairs together several days. The beach is also so close it really doesn't even matter. The relaxation pools are also a lovely option especially if you want more shade. Our group is big and all 40-50 but like to have fun. We loved karaoke, trivia, and casino night. We found it to be a good balance of fun to be had without there being too much noise/activity to rest and sleep if you wanted to. Some of our group had been to several all inclusives and most have been on cruises. All agreed that this was the perfect fit for our group. Less crowded than a cruise and great value for money for an all inclusive. We paid around $1200 each couple for 4 nights and it was more than worth it. I'd expect to be 20-30% more for the quality based on hotels that I usually stay in