Royal Hideaway Playacar

We have booked again probably 10 stays total here. We Find the staff very good, service is excellent. Always have positive interaction with staff. We see the same employees each visit. I have recommended this resort to friends and they also enjoy it. Best beach by far, beautiful landscaping, excellent food, drinks are good, many beer choices, house wine is good. We come every year. This year will be in December. I highly recommend this resort. Every time I visit I see another UGA Bulldogs hat on someone. The Georgia Dawg will be there again. !!

We arrived late into the evening after a long flight and transfer from the UK so we were both feeling very tired. However we were very quickly checked in at reception and shown to our room which was exceptional. We had read on various sites that there could be problems with rooms but our room was perfect (air conditioning worked along with everything else). With daylight we were able to get a much better overview of the hotel and grounds and start to find our way around. The grounds are beautifully kept and we loved the flowing water running through them. The breakfasts are good and set you up nicely for the day. Also lunchtime meals are very good either extensive menu. We tried all the restaurants and they were all good but our favourite was the Azia. All the menus were extensive and we didn't go hungry. The two main pools were good and there was plenty of sun loungers so no 5 o'clock dash to reserve them. We liked the small relaxation pools near our room which gives you a bit of piece and quiet. We went to three shows at the theatre , all were very good, but the Michael Jackson show was the best. The bars are good and the beer is cold ! Would recommend a bigger cocktail menu and we didn't now the no straws meaning. Finally all the staff were friendly and helpful, even though we couldn't speak Spanish. Also a special mention for Cynthia our concierge in block 25 for all the help she gave us. The number of times we had to see her to remind us which restaurants we had booked and booking time.

Want a great get away with no kids! This is your spot! Will be back for sure! Don’t cheat yourself, treat yourself!!

My First time attending this resort and very satisfied with overall experience. Excellent Service from the lobby and checking in all the way to being escorted to my room by a knowledgeable door man Arturo whom gave us great explanation to various locations on the premise and service time schedule. From Luis in the main pool to restaurant hostess Carlos with Ricardo as our waiter made for a pleasant experience throughout the day everyday. Restaurants have multiple options of food choices to avoid repeating meals, but food is very well prepared and delicious, repeating some plates will happen. Planning for excursions was as easy as 1 2 3 with all the information provided by the woman in charge. Including multiple package options and locations to visit. The main two people that stood out were my concierge Fernada of my room 2426 was always attentive and checking up on our experience and concerns. Which she did fix our concerns and maid our stay more pleasant. House keeper Adriana Vera did an excellent job refreshing the rooms and restocking. Including her welcoming conversations and positive personality. Overall very clean and comfortable climate control room with a great beach and top security creating a pleasant and safe environment which allows you to easily sink into a deep pool of relaxation. Don't hesitate, this place is worth every penny and near playa de carmen main street with Xcaret park down the street. You can't place a price on first class attentiveness from all staff.

August is hot as heck, seaweed is at its peak. The resort is wonderful, staff is exceptional, Any and all requests are met immediately ie refilling mini bar etc. The pools are amazing and plentiful. But the highlight of my trip has been the restaurants. The food was no less than exceptional.