Royal Hideaway Playacar

Beautiful interior and exterior. Service was abundant and friendly. We lucked out with having mostly clear water from sargassum. The beach was lovely and hot. Never had trouble getting loungers but they get crowded. I do wish they had better shade coverage but whatever. My negative is only going to matter to very few but I think they are behind on food accommodations. They boast about being accommodating and have labeled menus with what is vegetarian, vegan, has gluten ect however most of the labels were incorrect. Vegan had dairy listed 99% of the time. I ordered vegan labeled fajitas (without sour cream) and the side of beans on the plate had meat in it. Breakfast left me hungry because a few slices of pineapple, bread with peanut butter, and questionable potatoes doesn’t leave fulfillment. They ask if you have any food allergies multiple times. When you check into the hotel, when you wait to be seated for a table, and your waiter but it hardly accounted for anything. I still had next to nothing for breakfast and was served meat. Out of our four nights I had two great creation of the chef meals. One night was just a chunk of cauliflower leaving me hungry. Multiple occasions I was served gluten free meals, or advised what was gluten free. It’s been a while since I have encountered the confusion of vegan and gluten. Its 2026! C’mon Suggestions: Fix the labels on your menu Educate all staff on what vegan is Label the buffet items Add some breakfast options There could be additional lunch and dinner options Why ask if I have any dietary restrictions and not offer more? I might stay here again but I shouldn’t be losing weight staying at an all inclusive resort lol

This is our 2nd stay at this beautiful resort. Lots of amenities and activities. Would definitely go back! Staff is friendly and service is great. Lots of wildlife to see and enjoy. ❤️

Amazing resort! Dinner at The Grill was amazing! Christina was an amazing server. Very attentive and caring with a great sense of humor! Carlos Quintel offered an awesome experience and great service. Cannot say enough about how wonserful the staff and service is.

I would recommend 10/10 Royal hideaway we had such a great time my husband and I they offer great food and the service was amazing! We met Amos, Genaro and Yomars who treated us well, all the time of our stay. Amos was awesome with entertainment and Genaro always there to bring us food and drinks we had a blast! Anda Yomara is great for massages. The rooms were so clean all the people working there are awesome! We would definitely come back.

Love the live music at night. Rosio always greets us with her beautiful smile and great service