Royal Hideaway Playacar

Your location was Playa Del Carmen Playa Carr Royal Hideaway the atmosphere as usual is wonderful. The room is spectacular 2718 . We upgraded to a sunrise view. think the value is beyond compare the staff here is tremendous our Concierge in our building. was knowledgeable understood our wants and needs and was always accessible. Kept us informed of activities and daily events.

This was our 12th visit and our friends 10th. What another wonderful vacation. From start to finish everything was perfect. The resort is spotlessly clean everywhere. The food is fantastic. We had room service everyday. Perfect never got an order wrong. Lunch what can I say I think we ate all the chicken wings and chicken fingers with Buffalo sauce everyday. Dinner was just an experience, well presented served beautifully and delish. Every night we had drinks before and after dinner every bartender was friendly and every bartender made the perfect martini for my friend and I 🍸. Now the real reason we go so often the staff. ALL staff are wonderful and not because we tip. We saw a lot of people not tip and they were treated with the same respect and efficiency. Our lunch time crew are just the best!!! Juliana is so welcoming. Now some special shoutouts Sarahi our conceriege is such a sweetheart so attentive and kind. Ricky has never been our concierge but always offers to help out. Angus at reception is so sweet with an infectious laugh. He is there when my hubby goes to the gym and I go up early for a tea. Brenda in room service has a special place in our hearts. We have known her for years. Carlos in Venentas is always on top of things. Liliana our housekeeper takes such good care of us, room is always spotless!! Rocia (Spelling) is new to the resort. She is an energizer bunny. Wow she makes sure everything is run smoothly and still has time to chat. Now to our two angels. Oscar at Azia…professional, attentive, kind. I cannot say enough about Oscar. Then there is Gabriela who is now in Villa 30. We met Gabriela in November 2025 in Villa 26. Gabriela is so helpful to everyone. She is willing to help out in any situation with a big smile. Gabriela is an asset to RH. We were sorry we didn’t get to see Lorena Luvian…next time. Thank you to everyone for an amazing birthday celebration. See you soon ❤️

Food location to Cancun was average and accessible for us to visit and affordable for us to schedule

Perfect birthday getaway spot for a girls trip to celebrate my sister’s birthday. Staff was friendly and accommodating! The beach was clean and loved the canopies that were available at this beach specifically. The music and food were both top notch!

Ricky Rosas Isis Lorena Alexa and Adriana Carlos Armando Brenda Javier, Genero, Eduardo, Luis, and Jorge Just to name a few, all the staff, from when you arrive to when you leave. Everyone is so attentive to the details. They want you to have a great experience.