Royal Hideaway Playacar

Had a great vacation at the Royal Hideaway Playacar. The resort and service we received was absolutely perfect. We wish the sargassum issue wasn’t so bad this year so we could have enjoyed the beach and ocean, but that was beyond the resort, or staff’s control. There were people working all day, every day to clean it up. I would like to give a huge thank you to our concierge Sarahi for going above and beyond to ensure we had a comfortable and relaxing stay. Absolutely made the trip worthwhile. The bartenders and front desk staff, restaurant workers…everyone were amazing. If I had to try and think of one negative, it would only be that the air conditioning wouldn’t cool down below 22 Celsius, which considering it was 32 outside, still felt nice and cool after a day in the sun, but we like sleeping in the cool air and it was a little warm at night. But that’s just a minor thing. Sarahi actually went and found a huge fan (almost as big as she is) and carried it to our room herself to ensure we were comfortable :-) If you want a relaxing vacation at a very clean, well cared for resort with exceptional staff…look no further.

We went here for our honeymoon and it was perfect! It was very calming and they provide activities throughout the day like water aerobics, beach yoga, volleyball, painting, food classes..etc. It was fun to try out all 7 of the restaurants but we definitely recommend the appetizers (empanadas from the grill) over some of the main courses. The employees are very nice! Make sure to ask about pool spot reservations and be sure to do the hibachi! BOOK YOUR DINNERS AS SOON AS YOU ARRIVE!!! The cabanas were one of our favorite spots (the ones not on the sand are free!).

Everyone was amazingly friendly and helpful, from check in, concierges, servers, cleaning staff and maintenance. Short walk to anything and everything you could want or need. Many pool options and plenty of great seating at the beach. Good food options all day everyday and drinks made to order all day long!

Had a family trip in mid May 2026 with three rooms. We were in the building closest to the Lobby area, which was nice for evening dinners. I loved my room and the shower was amazing. Our concierge, Alberto, was so helpful. My phone didn’t work and he had it fixed within a couple of hours. He set up all our dinner reservations and was available whenever I had questions. The food was quite good and room service was hot when delivered. The housekeeping service was excellent as was the gentleman who stocked my water. The grounds were lovely and the pool was very nice. Great bartenders and yummy drinks. The only thing I wish they had was poolside drink service. Loved the Michael Jackson show. This is a much smaller resort than we usually go to, but I’m older so I liked not having to walk as much. Another plus was that you could get para sailing and jet ski excursions right from the beach in front of the hotel. Four of our group even went skydiving which was very close. Good value for the price, very clean and quiet (but not boring). Would definitely recommend.

We stayed 7 days in the villa walking distance from the beach. The location and atmosphere was lovely.