Royal Hideaway Playacar

The staff offer 5 star customer service, the food selection is diverse and consistently good, the onsite activities are great to enjoy throughout the week. The grounds are beautiful, the beach is great. Overall just a great resort we look forward to returning year after year

Overall good but needs improvement in the rooms. Hotel gardens are pristine! Please change your pool chairs and lounging area reservation system

Pros:Beautiful beach, smaller resort,maintained lush grounds, comfy beds,and met wonderful people from all over. Cons: AC is AWFUL. Room never cooled down and ceiling fan was worthless. Resort is super clean but definitley showing its age(desilvered mirrors in rooms, tired looking rooms, sliding door that barely opened) Food was good for the most part, however Husband did get violently ill after fish at lunch one day unfortunately. Really wanted love...resort greq on me but lack of AC was deal breaker.

Firstly we would like to thank all the staff at this hotel for working hard to ensure we had a good stay. With few exceptions they are friendly and welcoming and very hardworking. A hotel is nothing without its staff. So, on to the other positives: we needed to relax and recharge after a few challenging months and we managed to do that here. There's plenty of entertainment during the day but it's not intrusive. We appreciated this. The tennis courts are very good quality and my partner appreciated this as he loves tennis and had sole coaching while we were there. The quality of food at the evening meals was very good and certainly comparable with other five star hotels we have stayed at in the Caribbean. The downsides for us are: the reception is very poorly staffed. We arrived exhausted to dind one solitary person manning the entire place and so had quite a wait to be seen. Not very good first impressions. Secondly there is very little by way of atmosphere in the evenings so if you are people who like somewhere to gather and socialise of an evening, or at least be in the company of others, you may struggle here. Thirdly, the air con here is generally very poor so we did spend a lot of time sweating! Fourthly , there are far too few sunbeds for the number of guests, meaning the only way to ensure you had one is to get down to the pool by absolutely no later than 0600. This wasn't a huge problem for us as we were rising early to work out on the beach but it was a cause of quite some frustration and disappointment for others. Lastly, the quality and variety of food at breakfast and lunch was very poor indeed. I would say more 2-3 star at best. It was the most disappointing aspect for me as I am quite a foodie. If food is important to you I would choose somewhere else. Overall, this hotel definitely needs to try harder to justify its give star status. I feel for the lovely staff who do work really hard to make things as good as possible but there's only so much they can do.

A very very disappointing stay. We are frequently visitors and I must stay this stay was hands down the worst!!! Such a beautiful resort that is now declining. The food quality has really declined. The air conditioning in the rooms were not functioning properly. Very difficult to sleep in a warm room. Avoid ordering a steak at the Grill! Very poor quality and full of fat and gristle! Our server Christine was miserable. No refill of water or drinks offered. Maybe not enough staffing?? Breakfast at Spices was not open our entire stay. Dinner menu at Spices needs a full revision. The setting is perfect…. The food horrible! 2 1/2 hours to be served a meal at Palazzo and again very stuffy without air conditioning functioning properly. Hibachi was only available at 9 pm, which is way too late for us as seniors