Royal Hideaway Playacar

We love coming to The Royal Hideaway. Tonight we were treated to a great meal prepared by Chef Victor, and our waiter Fernando was fabulous. They always take such good care of us here at Royal Hideaway, and that’s why we keep coming back. Roberto, the manager of Azia, was fantastic as well. Made sure we had everything we needed. From beginning to end, tonight’s meal was the best we’ve ever had here, and we have had a ton of good meals over the years. Props to Victor, Fernando and Roberto. Job well done.

Juan at reception made everything very easy and efficient from the moment we arrived. He is a wonderful person, incredibly kind, and highly professional. Our concierge, Alberto, was also exceptional throughout our stay. He helped us with everything we needed and was always available to answer any questions or assist us with any request. He is extremely organised, professional, and genuinely dedicated to providing outstanding service. A big thank you to both of them for making our stay so enjoyable and memorable.

Room had no ac. Raw sewage came up from shower. Had to change rooms in middle of night. New room AC still not good. No entertainment. All chairs by pool are reserved. Many other resorts to choose from. Has potential but providing a room to a new guest that had raw sewage coming from unit is unacceptable. Someone else will go through this again. Just hope it’s not you. Will mot be back.

We live in the area but stay at Royal Hideaway on occasion for the pools, beach club and all inclusive environment. The large beach area with comfortable seating and great servers makes a day at the beach a joy. The pools are wonderful but pool-side chairs can be a real challenge.

The resort is older but nice. Staff very nice. Rooms and property were clean. Restaurants left much to be desired. Food very bland, not alot of variety and the wait times were sometimes around 30 to 40 min to receive food.