Royal Hideaway Playacar

I had such a great stay at Royal Hideaway Playacar, and a big part of that was thanks to Alexa from the entertainment team. She’s super friendly, always smiling, and really knows how to get people involved and having fun. You can tell she genuinely enjoys what she does, and it makes a huge difference. Every time we saw her, she brought great energy and made the whole experience even better. Honestly, people like Alexa are what make a trip memorable. Hope to see her again next time!

I recently stayed at Royal Hideaway Playacar, and while the entire experience was fantastic, one person truly stood out—Alexa from the entertainment team. Alexa brought such positive energy every single day and genuinely made our stay more enjoyable. She was always friendly, approachable, and went out of her way to make sure guests were having a great time. Whether it was organizing activities, encouraging everyone to join in, or just sharing a smile and conversation, she made a lasting impression. It’s people like Alexa who turn a great vacation into an unforgettable one. Thank you for making our trip so special—we’ll definitely be back!

Beautiful, laid back adults only resort! Although every staff member deserves praise a shoutout to a couple…Yessica and Carlos in the grill. Yessica served us 3 different times with always a smile and warm greeting! They are both assets to the company! Felix and Arturo during check in and check out…explaining everything to us and showing us different areas in the resort! Eduardo around the pool for his prompt and great service! Candy for her great housekeeping always making sure we had fresh towels and extra coffee pods! Ricki, our concierge, who was always available to answer my questions! He even does a walk around the pool to make sure everything is going well! Absolutely all of the bartenders and servers who work extremely hard ensuring you fully enjoy your vacation! Would love to give them all individual praise! Thank you! Oh and let’s not forget about sweet Lucy on the beach! She is a resident stray who just shows up every now and then, doesn’t beg and is extremely gentle and friendly! Give her a pat on the head and a drink of water, and maybe a slice of bacon from breakfast! Lol We read a few negative reviews prior to our trip and were a bit concerned but soon realized some people just like to complain! Pool chairs can be a bit of a challenge to get if you’re not an early riser but there are always loads available at the beach with the same waiter service. Plus a nice ocean breeze and shade or sun if you want! Seaweed seems to be an issue however those guys work relentlessly to ensure it is cleaned up as much as possible! The ocean is warm and clear and you can walk for miles on the beach if you choose! Food was excellent in all restaurants although I have to say spices and ventanas were our least favourite. In ventanas even our waiter noticed our food was overdone and apologized. We never did go to any of the shows but that was more our choice than any timing issue. There is a lovely bar at the base of the main building that has some later entertainment and cozy outdoor seating that is a great spot to have a late cocktail. No, this is not a roudy, party type of adults only, and definitely an older crowd so if you want a party spot, keep looking. Our room was clean, comfortable and a great balcony with a view of the ocean and pool area. We will definitely be returning! Thank you for an amazing vacation!

Excellent poolside service and excellent concierge service by Ricky R, in building 27. Ricky was aware of anything we may have needed and proactively took care of the details for our stay. Special mention of our housekeeping services.

This was an amazing trip and I cannot wait to go back! From the service to the food and activities, this resort was truly exceptional.