Royal Hideaway Playacar

Our stay at Royal Hideaway Playacar was absolutely incredible 🌴 — the staff made our experience unforgettable from start to finish! Javier, Louise, and Genaro were hands down the best wait staff we’ve ever had. They took impeccable care of us all day, keeping the beverages flowing 🍹 and the snacks coming, while always greeting us with genuine smiles and warmth. Roberto S and Alexa S brought nonstop fun 🎉 — from lively entertainment to reserving our favorite lounge spot each morning — their energy and kindness made every day special. And a huge thank you to Sucel, our concierge, who made our anniversary stay 💕 truly magical with thoughtful touches and perfect restaurant guidance. We’ve been to many resorts, but the level of care and hospitality here are unmatched. Thank you to everyone at Royal Hideaway Playacar — we can’t wait to return! 🌅 #RoyalHideawayPlayacar #ExcellenceInService #BestResortMexico #PlayacarParadise #AnniversaryTrip

Fantastic beach location. Wonderful staff and a great variety of restaurants. Food was almost as delicious as the drinks. Our room ok but could use a little tlc. Would definitely come again with family and friends.

It was a great first experience. When I visit in the future, I would like to experience the shuttle service from the airport to the resort. It is a bit pricey but if I can share the cost with a friend it is definitely an amazing value

We stayed at the Royal Hideaway Playacar in late December through early January and had a wonderful experience. The grounds are absolutely beautiful and impeccably landscaped. The food was good overall, with a variety of culturally themed restaurants offering something for everyone. Our stay was very enjoyable, and any issues we encountered were promptly addressed. Our concierge, Alan Flores, truly went above and beyond for us. He was always available, incredibly helpful, and knowledgeable, and made sure we had everything we needed throughout our stay. His attention to detail and genuine care made us feel so well taken care of. Alan is amazing and made a significant difference in our experience.

This is our 10th visit to the Royal Hideaway. We keep coming back for a reason. The resort is beautiful. The beach is spectacular and the food and drink is great. But it’s the people that work at the Royal Hideaway that make this place so special. Our concierge, Roberto Guerra and Armando Contreras, made sure all of the details of our stay were pre-arranged well before our arrival. Armando even arranged for a special dinner for my wife’s birthday. It was great to arrive, check-in and then head straight to the beautiful beach! We will certainly be back for visit number 11.