Playa del Carmen
When? 1 room, 1 guest

Royal Hideaway Playacar

Playa del Carmen, Mexico

9 First Class
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Check-in/Check-out

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About the Hotel

The Royal Hideaway Playacar – Adults Only hotel is located on the white sands of an idyllic beach on the Riviera Maya and offers an exclusive all inclusive, adults-only experience very close to key points of interest such as Playa del Carmen. The Royal Hideaway Playacar is a hotel just for adults, which undoubtedly represents the ideal option for couples wanting to enjoy a romantic break on the Riviera Maya. Royal Hideaway Playacar features 6 restaurants serving international cuisine with à la carte options; the Chef’s Table at Las Ventanas restaurant is particularly outstanding, as it is the only restaurant on the Yucatán peninsula based around interaction with the chef.

Location

Royal Hideaway Playacar
Calle Lote Hotelero Mz 6
Desarrollo Playacar
Playa del Carmen, Mexico 77710

Nearest Airport: CUN

Features and Amenities

  • General Information
  • Adults Only
  • Dining
  • Outdoor Dining
  • 24-Hour Room Service
  • Afternoon Tea
  • On-Site Amenities
  • Salon
  • Spa on Property
  • Laundry Service
  • Gift Shop
  • Fitness Center
  • WiFi
  • Currency Exchange Service
  • Live Entertainment
  • Boutiques
  • Tennis Courts
  • Car Rental
  • Private Concierge
  • In-Room Amenities
  • Air Conditioning
  • Bathrobes
  • Ceiling Fans
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • Marble Bathrooms
  • Coffee & Tea Facilities
  • Luxury Bath Amenities
  • Activities
  • Bicycling
  • Kayaking
  • Sailing
  • Tennis
  • Windsurfing
  • Scuba Diving
  • Snorkeling
  • Boogie Boarding
  • Basketball
  • Table Tennis
  • Bocce Ball
  • Shuffleboard
  • Business
  • Business Center/Services
  • Meeting Rooms
  • Nearby
  • Golf
  • Interests
  • Beach
  • Honeymoons & Romance
  • Spa
  • Summer Getaways

Reviews for Royal Hideaway Playacar

A 5-Star Price for a Truly Disgraceful Experience

TripAdvisor Traveler Review Rating Reviewed 7 hours ago

It has been a week since we left this hotel, and unfortunately, we will remember this vacation for a long time… for all the wrong reasons. I have never experienced so many issues in a hotel presented as “luxury”: a green and unusable swimming pool, or one you could use at the risk of ending up with yellow swimsuits, with absolutely no assistance or compensation from the hotel. The service was incredibly slow. It is simply unacceptable given the price we paid for 10 days. The restaurants were also extremely disappointing: terrible service, disgraceful wine, with some restaurants closed on a rotating basis and sometimes for several days, with no compensation whatsoever on the price of the stay. On top of all this, there was a major water leak in our room, forcing us to change rooms in the middle of our stay. After discussing the situation with management, we eventually agreed to leave 3 days early, with a refund for the remaining 3 nights. A document was signed, and a copy was given to us. And since then? Absolutely no news for a week, despite sending a follow-up email. No specific amount, no clear timeframe. We were told that the refund would take 20 to 30 days from our departure, but without being given any indication of the amount… Quite surprising when our payment, on the other hand, was taken immediately. We therefore strongly advise against staying at this hotel. Based on our experience, the level of luxury advertised is very far from reality. We are still waiting for our refund and for a response to our attempts to contact the hotel!

leamarie a


Expectations exceeded and a pleasant trip on every level.

TripAdvisor Traveler Review Rating Reviewed 1 day ago

We are repeat guests at Royal Hideaway and some of the reasons we return are the quality and longevity of the resort staff that truly care about your stay. The quality of the resort accomodations and the restaurants set a high bar that is exceeded. We will be back and enjoy our trip.

Bill78727 - Wimberley, Texas


First time at Royal Hideaway

TripAdvisor Traveler Review Rating Reviewed 2 days ago

Excellent! Already planning our next trip. Everything from the moment we walked in everything was taken care of. We felt comfortable and enjoyed the peace and quiet, as well as having fun and making new friends at the pool.

asaa227rte - Lakewood, Colorado


Amazing Experience!

TripAdvisor Traveler Review Rating Reviewed 2 days ago

Great experience from the very beginning! The location is in the heart of Playacar, with a nice, private beach. There is also a local, small plaza that’s 2 min walk away with Starbucks, pharmacy, and 7/11 for extra snacks. The bellboy dropped off our luggage’s to the room while we checked in. We were greeted by Rosy at reception and she was so nice :). Everything else in between, including room service, response to housekeeping, etc was efficient and everyone was easy to deal with. Guest laundry is available at extra cost. Note there is also an environmental fee added to your stay. It was a bachelorette trip with my friends so I’d also like to give a big shoutout to Sucel, who made our bachelorette decorations come to life! Also, I’d highly recommend checking out their spa, as that area also has a private pool. Their spa also includes a sauna, steam room, and showers. 10/10 would come back to this resort again!

Christina W


Amazing

TripAdvisor Traveler Review Rating Reviewed 4 days ago

We had an absolutely amazing stay at Royal Hideaway Playacar! From the beautiful resort and incredible beach to the excellent food and outstanding service, everything made for an unforgettable vacation. A special shoutout to Brandon and Alexa, who made our time by the pool so much fun! Their poolside activities brought such great energy to the resort. They were friendly, engaging, and did an amazing job getting everyone involved. They truly made our pool days some of the highlights of our trip! We also want to give a huge thank-you to Alberto, our concierge, who was absolutely amazing. He was incredibly helpful, attentive, and always went above and beyond to make sure everything was taken care of. His attention to detail made our stay even more relaxing and enjoyable. Another big thank-you to Luis and Jorge, our poolside waitstaff. They provided fantastic service and were always friendly, attentive, and quick to make sure we had everything we needed. They made relaxing by the pool even better and always did it with a smile. And a special thank-you to Wilson at Ventanas! He was an outstanding waiter who provided excellent service and made our dining experience even more enjoyable. His friendliness, attentiveness, and attention to detail really stood out. The entire staff made us feel welcomed and truly cared for throughout our stay. The resort is beautiful, the atmosphere is relaxing, and the service is exceptional. We highly recommend Royal Hideaway Playacar and would absolutely come back. Brandon, Alexa, Alberto, Luis, Jorge, and Wilson were a huge part of what made our vacation so memorable. Thank you all for an incredible experience!

Cody P - Calgary, Canada


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Second to none. My husband and I stayed here and were so spoiled, it was very very hard to return home. Your every wish is granted and some you didn't even know you wished for. It is sophisticated and elegant with out being stuffy. The food is wonderful. Drinks are all prepared with top-shelf liquors, wines are good to very good, and champagne is always flowing. I could not imagine anyone having any complaints.
-C. Munoz


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