Royal Hideaway Playacar

Food location to Cancun was average and accessible for us to visit and affordable for us to schedule

Perfect birthday getaway spot for a girls trip to celebrate my sister’s birthday. Staff was friendly and accommodating! The beach was clean and loved the canopies that were available at this beach specifically. The music and food were both top notch!

Ricky Rosas Isis Lorena Alexa and Adriana Carlos Armando Brenda Javier, Genero, Eduardo, Luis, and Jorge Just to name a few, all the staff, from when you arrive to when you leave. Everyone is so attentive to the details. They want you to have a great experience.

We loved our stay at Royal Hideaway Playacar. All of the staff were extremely friendly. Our concierge, Daniel was so nice and helpful. Our room was nice. The only con is the shower temperature changes fron hot to really cold. Our daily breakfast with mimosas over looking the beach was my favorite part of the day. It's hard to get chairs at the pool so we went to one of the "relaxing pools" a few times. It's quiet and almost private, very nice and relaxing. Daniel made all of our dinner reservations. Most of them were made for the next night. We ate dinner at the Italian, Mexican, Mediterranean restaurants and the steak house. All were very good 😋. Much better than your typical all inclusive dinners. We took a taxi to Fifth Ave. It was $10.00 and took about 5 minutes. There's a shopping area across from the resort. We bought all of our souvenirs there and listened to a rock band one night. This was our first visit to Playa Del Carmen. We loved it! When we come back, we will definitely be staying here again.

From the check in the property looked beautiful. Then we found out the luxury relaxing pool VIEW we payed for was on the 3rd floor with no elevator! We requested an accessible room so to medical issues and were stuck in a corner looking at a dirt hill (but it was close to the relaxing pool so management didn’t care). There are only 2 bars outside of restaurants at opposite ends of the property (no pool service have to get out and walk to get drink). The service at all restaurants extremely slow over 1 hr wait on food! The portion sizes were small ended up ordering room service in addition most nights. Since day one AC would not go below 71f so maintenance came every day to adjust something that didn’t help On wife’s birthday after dinner and the show came back to a flooded villa! Stepped in and I’m guessing after one of their adjustments they clogged a drain hose because it was down pouring from the ceiling onto suitcase and clothes. Their make up for all the inconveniences was sending another bottle of the free sparkling wine also stated as a (day late) birthday gift! Never have I EVER wanted a vacation to end so bad I’d rather go home and come back to the trusted dependable EXCELLENCE brand instead!