Royal Hideaway Playacar

Playa del Carmen, Mexico

9 First Class
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About the Hotel

The Royal Hideaway Playacar – Adults Only hotel is located on the white sands of an idyllic beach on the Riviera Maya and offers an exclusive all inclusive, adults-only experience very close to key points of interest such as Playa del Carmen. The Royal Hideaway Playacar is a hotel just for adults, which undoubtedly represents the ideal option for couples wanting to enjoy a romantic break on the Riviera Maya. Royal Hideaway Playacar features 6 restaurants serving international cuisine with à la carte options; the Chef’s Table at Las Ventanas restaurant is particularly outstanding, as it is the only restaurant on the Yucatán peninsula based around interaction with the chef.

Location

Royal Hideaway Playacar
Calle Lote Hotelero Mz 6
Desarrollo Playacar
Playa del Carmen, Mexico 77710

Nearest Airport: CUN

Features and Amenities

  • General Information
  • Adults Only
  • Dining
  • Outdoor Dining
  • 24-Hour Room Service
  • Afternoon Tea
  • On-Site Amenities
  • Salon
  • Spa on Property
  • Laundry Service
  • Gift Shop
  • Fitness Center
  • WiFi
  • Currency Exchange Service
  • Live Entertainment
  • Boutiques
  • Tennis Courts
  • Car Rental
  • Private Concierge
  • In-Room Amenities
  • Air Conditioning
  • Bathrobes
  • Ceiling Fans
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • Marble Bathrooms
  • Coffee & Tea Facilities
  • Luxury Bath Amenities
  • Activities
  • Bicycling
  • Kayaking
  • Sailing
  • Tennis
  • Windsurfing
  • Scuba Diving
  • Snorkeling
  • Boogie Boarding
  • Basketball
  • Table Tennis
  • Bocce Ball
  • Shuffleboard
  • Business
  • Business Center/Services
  • Meeting Rooms
  • Nearby
  • Golf
  • Interests
  • Beach
  • Honeymoons & Romance
  • Spa
  • Summer Getaways

Reviews for Royal Hideaway Playacar

Room Questions

TripAdvisor Traveler Review Rating Reviewed 1 day ago

Well where to begin….checked in and found our room request was not honored. We were advised by lying Carlos that rooms are based on availability on first come first serve basis. We found a solution for the next day. We did not fully unpack, repacked the next day for our noon bag pick up and new room at 3. The following day we were told by our concierge in the late afternoon there was no room change; Carlos made a mistake. The solutions was we were to wait one more day. We did the same routine, and the following afternoon, we were told by a different concierge the room change was not possible. The room had been already been given to someone with a requested reservation, but they had a room for the next day. What lying Carlos, requests are honored, and you did not secure a room on the first meeting. Well we should know better having worked with lying Calros, so we did not pack up and inquired the following day before packing. We went to registration, and it was lying Carlos. Lying Carlos then shared room changes are not honored, and it was our fault for having asked. Lying Carlos is not who you want to meet. Never changed rooms. The pools and restaurant staff have been kind. Room is old with some minor issues, noisy, loud rolling carts and smokers. Not sure I would return to the drama and room unreliability.

Sam B


Vacation with friends Playa Del Carmen

TripAdvisor Traveler Review Rating Reviewed 2 days ago

Excellent resort. I was really impressed with the restaurants, cleanliness of the resort, and friendliness of the staff.

David B - Atlanta, Georgia, United States


Perfect for Seniors!

TripAdvisor Traveler Review Rating Reviewed 4 days ago

This hotel worked for us two seniors. The grounds were absolutely gorgeous and very well maintained. Loved the small waterfall ponds! The staff were just the friendliest people and professional as can be. It was so convenient having room service and five restaurants to choose from for your meals…dinner reservations only.

Jody M - Phoenix, Arizona


Gabriela Puente is an absolute standout concierge

TripAdvisor Traveler Review Rating Reviewed 5 days ago

Just got back from a great week at Royal Hideaway Playacar. My concierge was Gabriela Puente and she was exceptional. She was proactive, attentive, and really creative whenever I asked for anything. On the first night when I mentioned the service at Ventanas felt a little condescending, she immediately asked for names so she could follow up. She also set up our jet ski + parasail day and personally made sure the operator delivered a great experience. She just operated on another level. Made the whole trip noticeably better. If you’re staying here, ask for Gabriela — you won’t regret it.

Canada-Colombia - Orlando, Florida


Spring break trip with friends

TripAdvisor Traveler Review Rating Reviewed 6 days ago

I really liked how small the resort was, and that it was not spread out. I also like how friendly the staff was!

Monica G


Read more reviews or write a review

Second to none. My husband and I stayed here and were so spoiled, it was very very hard to return home. Your every wish is granted and some you didn't even know you wished for. It is sophisticated and elegant with out being stuffy. The food is wonderful. Drinks are all prepared with top-shelf liquors, wines are good to very good, and champagne is always flowing. I could not imagine anyone having any complaints.
-C. Munoz


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