Royal Hideaway Playacar

Royal Hideaway Playacar met all of my expectations and more! Godoy , Carlos Quintal, and Yara at The Grill restaurant were all exceptional! The food at The Grill was great! My husband and I ate there 3/7 nights! Fernanda Montoya was our concierge in building 31. She was awesome! She always greeted us with a smile and gave us all the information we needed and even tried to help me find cachetsdas candy for my students back in Alabama. Yomara in the spa was the best! I had two days of massages with her during my stay. All of these employees had fabulous personalities. They spoke English well and always allowed time for me to practice speaking Spanish. We all learned from each other and they were as interested in learning new words and phrases from me as I was from them! Fatima, always smiling and speaking English made excellent omelets during breakfast at The Deck! Miriam and David offered great service at The Deck during breakfast and lunch. I had a great conversation with Alexis (Alex) while he helped me with the umbrella at the pool! He served with a smile and kept me in the shade while I was at the pool! Virginia, our housekeeper was amazing! My husband and I always had plenty of towels (for the many showers throughout the day), the room was super clean, and she always greeted me with a smile! The layout of Royal Hideaway is absolutely beautiful. My husband and I are already planning our next trip back!

This property was very clean and comfortable. Rooms were spacious and roomy with a deck that was comfortable and easy to use. This is a smaller property which allowed for quick access from room to restaurant to beach. Property was quiet with an overall older group of adults. Location was a 10 min taxi ride from 5th avenue shopping and reasonably close to the Cozumel ferry. Great little local shops across the street from the front property gate, small grocery store for late night snacks. This is definitely not a party property, however there is some night life in the downtown area approximately 10 minutes away if that is what you are looking for. The gym's were very clean with new equipment - one gym has cardio equipment and the other was free weights and machines. Ensure you speak with your concierge immediately after check in to reserve dinners for each night of your stay, we were not aware of this and caused a little hiccup and ended up with dinners between 7:30 and 8:30 each night. We would stay at this property again with a couple small changes on our part (booking dinner:) to ensure a slightly better experience. This was a family Christmas trip with our 3 adult daughters. Try this property, you will not be disappointed.

We've been to many AIs and three other Adult-Only resorts -- JOIA, Valentin Imperial Maya, Privilege Aluxes on Isla Mujeres. We chose Royal Hideaway because we brought five adult kids and the price was right for a larger group. It was a solid choice with just a few minor issues and we had a wonderful vacation — love the heated pool and gorgeous beach — huge bonus!! CHECK-IN - chaotic and lengthy. We'd booked three rooms for seven people through the Bavaro hotel/flight package website. They had paperwork for FOUR rooms and scrutinized all of our booking confirmations (fortunately, I'd printed them out) and spent 15 minutes trying to sort out confusion. Honestly, it was the first time this has happened in 30+ years of staying at all-inclusive resorts. BREAKFAST/LUNCH BUFFET - food presentation at buffets is good — while the options were similar each day, we enjoyed the buffets. The servers work hard, but it became evident that they are short-staffed in the kitchen, as it sometimes took almost an hour to get our food from the menu, and most days a wait for a table. Some days we ate upstairs at Spices — lovely atmosphere and leisurely pace. CLEANLINESS Resort is SPOTLESS. Grounds and rooms are immaculate as are the beach and the pools. Groundskeepers work tirelessly keeping the landscaping beautiful around the resort. The lobby and common areas are beautifully manicured. Beach/Pool Loved the beach — no swim shoes necessary - never stepped on a rock the entire week. Main pools are both well maintained and very clean — and the HEATED POOL is a huge bonus — especially in December. The chair game is in full force, as mentioned by other reviews, but plenty of seats on the beach so we camped out there. Plenty of small pools scattered around the resort for those who prefer peace and quiet. Activities/Entertainment The games and fun were great - we participated in bingo, beach yoga (really good stretch class), pickleball and volleyball at the resort next door. Also, loved the live music outside the buffet several days — really nice. Nightly entertainment was FUN. We participated in karaoke, silent disco, Cuban band (not to miss!), and caught the tail end of the Michael Jackson show. Gym The gyms are small but sufficient. Rooms Beds are very very comfortable! Room 2211 was super quiet and we slept great… Our room was always clean by the time we returned around 7:00 pm. Housekeeping was excellent and we received new towels, etc daily. The minibar and snacks were awesome. Safe worked fine. Our daughter and son and girlfriend's room in a different building had major issues — we suspect mold in the vents because all three had respiratory issues a few days after arrival. They did not request a room change. Food We are picky and healthy eaters and enjoyed the food. The salad bar at lunch was great — plenty of options. And, ice cream, by order. A la cartes Food in the ala cartes is wonderful. Since we were a group of 7, we loved eating in the private dining room at the Mediterranean restaurant. Azia is FABULOUS — the menu is endless and the food was gorgeous and delicious — loved it!!! Location About an hour from the airport. The resort is in the gated section of PDC so very safe to walk outside the resort gate and explore the ruins ten minutes down the road and the mall across the street. Prices in the pharmacy are not crazy expensive. Tips/Tips Bring drink containers with lids to enjoy cold drinks in the pool and plenty of $1/$5 for tips. They are appreciated by staff. Shout-outs to exceptional employees: Sandra Gonzalez - thank you for the advance dinner reservations - AMAZING not having to do this at the resort! Alexis, bartender in Azia - spent ten minutes making me the most delicious pineapple margarita!! Oscar the server in Azia, excellent service Yoga instructor Housekeeping — all excellent!! Note to management - while we realize this resort caters to older couples, there is just one thing that would keep us from returning with our kids — our dinner reservations were usually between 7:30 - 8:30 so around 6:00-7:00 our 20-something kids were hungry since lunch was hours prior. At other resorts, there's a coffee/ice cream shop with sandwiches/wraps, etc. Strongly suggest adding this in the lobby bar. Also, our concierge was unfriendly, probably because we booked dinner reservations prior to arriving. Just mentioning because it was super obvious this was not his preference.

Had a great dining experience at the Grill on the water. Godoy was our server a very attentive/hepful. Food was amazing. Overall experience was 10/10

very nice. you should have a different type of day pass when someone has friends and family staying at the Allegro. Next time I wont upgrade my wife to the RHA. We'll just stay at the Allegro.