Royal Hideaway Playacar

nice resort, styling a little dated, food excellent, shortage of pool chairs overall nice vacation destination.

A fun and relaxing time was had. Definitely an older crowd. Geat food, top Shelf drinks and wonderful service.

Overall marvellous day. Except for I had an article of clothing that was stolen. The management acknowledged the misplacement we filled out forms, signed paperstalked to six people, and they were adamant and confident that yes indeed the article of clothing was misplaced, and many apologies later they said they send the money. It is now March 2026. Nothing has been done yet. They insist on having more paperwork more than my credit card number more than my name addressbanking information, etc. We have stayed here before and probably won’t stay again. Absolutely unacceptable

Beautiful location, very clean property with great staff. Overall very good experience here, the rooms are a little dated, and the vibe is very "low-key". Food is Great, especially at the dinners, my favorite was Palazzo but others in our our group of 4 each had different restaurant favorites, so overall they are all great. Breakfast was a little basic, buffet is limited and the a-la-carte is very slow. Otherwise drinks a good and beach is beautiful (they try to keep it clean of sargassum as best they can). Recommended for someone looking for a calm and relaxing retreat, definitely not for party seekers!

The hotel was nice and generally clean. We went here for our honeymoon, they asked this but did nothing for it so i don’t know why they asked. Some of the restaurants had limited menus. Spices the restaurant down near the beach has a good breakfast, a horrible lunch and an okay dinner the service was good every time. The Deck has a lot of options for breakfast and you can get them yourself and it has an omelette station. Sometimes the food would run out of certain options and not get refilled right away. Sometimes getting drinks could take awhile. Lunch was always packed and took a long time to get seated and served. The food was good for lunch. Palazzo is the Italian restaurant only open for dinner the food was delicious and there was multiple options on the menu I could have and would have ordered. The service was also the fastest here. The Grill is the same restaurant as the deck just at dinner time. Biggest problem here was service both times we went the service was slow with the second time being horrible we ended up skipping dessert just because we did not want to wait for out waitress. Consistency was also an issue here the first night we went the steaks were thicker and tasted better having nice flaky salt on top that they did not do the second time. All in all the resort is nice, the area around the resort is nice and the beach was very large with plenty of space. I would recommend going to playa del carmen but likely choosing a different resort.