Royal Hideaway Playacar

We had a fantastic stay at the Royal Hideaway. The hotel is lovely, especially the gardens, pool and beach. Our concierge - Cynthia was very helpful and the entertainment staff were a lot of fun. We loved doing the aqua gym with Brandon and the girls. The staff in all the restaurants were fantastic too, we enjoyed getting to know Oliverio and many more. Special thanks to the kitchen for making us beef tacos even though it wasnt on the menu!

We just wrapped up our 25th anniversary trip at Royal Hideaway, and it was truly memorable. The Highlights:Amazing Food: Every meal exceeded our expectations. The culinary experience here is top-tier. Attentive Service: The entire staff works hard to ensure you have a relaxing stay. Standout Staff: A massive, heartfelt thank you to Cynthia Morales. She personally took care of our every need and went completely above and beyond to make our 25th anniversary feel truly exceptional. She is an absolute asset to this resort! Good to Know / Tips for Future Guests:We stayed in Room 2518 and wanted to note a few specific details about this building/room category for future travelers: Room Amenities: This specific room does not feature a bathtub. The pictures online show a jacuzzi tub in every room. Room Service Limitation: You are unable to get a cappuccino delivered via room service in this particular building. Air Conditioning: The A/C unit in this room does not drop below 23°C (approx. 73°F). If you prefer an icy cold room, you may want to request a different villa. Beach: this is the beginning of the seaweed season.. be prepared! Despite these minor room quirks, the incredible food and Cynthia's world-class service made our milestone anniversary unforgettable. We highly recommend this resort!

Two people in our group had the pork tacos from Spices and got food poisoning. One of rooms we had was stuck at 25.5 degrees Celsius and we were not offered a new room. The ceiling in the closet in one of our rooms came crashing down and there was a pipe leaking. The room fridge did not work. All of our drinks from the fridge were room temp. The pool was great. The beach was very nice. The food was hit or miss. The poolside ordering was a safer bet. There were birds that were grabbing food from the buffet. They have a hawk to deter the birds, but the hawk has breaks and is not always there. The service was phenomenal and a highlight of this trip.

We visited Royal Hideaway Playacar for the first time for 10 days fromMay 24th to June 3rd. As usual, I did my research and my expectations were met. We were able to make all our dinner reservations online the week before we left - that was really special. We celebrated our anniversary on the 25th at Palazzo and had a special anniversary dessert. Our room was 2518 and close to the beach as well as the lobby. The room was large with lots of storage and very clean. Yes, the A/C was a little light but by closing the bathroom doors and keeping the fan on during the day, we were cool enough. Happy to say that we had no flooding, water issues at all. Room was always immaculate every day. Yes, a little dated but comfortable. The gardens and water areas all over the resort were truly beautiful and so well kept. We felt there was enough happening during the day if you wanted to participate. Loved the sax and violinist by the pool. The water aerobics at noon was energetic and lots of people participated. We missed some of the evening entertainment that started pretty early while we were at dinner. Lots of great live music at the Allegra bar. Really enjoyed the Mexican fiesta dinner show - one of our favourite evenings. We really enjoyed the food and presentation here. Loved the ocean view from the deck at breakfast and lunch, along with the cool breeze. Spices was closed for most of the week but the Grill offered a la carte as well as small buffet. Our favourite dinner was the short rib at Ventenas. Also enjoyed the pianist there. One thing we missed was a lobby bar. The lobby area was quite nice but a waste of space in my opinion. If we had been with a group of friends, there really was nowhere to get together and sit for a before dinner drink. Yes, there was a bar in each restaurant with very limited seating. I think the resort was about at 50-60% capacity so if it was full, it would be a different story. We also felt that the lobby restaurants were uncomfortably warm for dinner. The pool chair reserving was another fail for us. We had no problem finding a chair around the pool around 9:00 am but again, if it was full, it would have been difficult. Most of the reserved chairs stayed vacant until 11:00. Also, there were days that they would not allow the umbrellas to be put up due to wind. There is no shade whatsoever without the umbrella. For that reason we often went back to our room and sat out on our patio. WiFi was good for the most part - got kicked off now and again but no problem staying connected. We really enjoyed this laid back and relaxing resort. We met some fun and interesting people which only enhanced our experience. Servers at the Deck got to know what we liked and always showed up with a smile. Please tip - we saw so many instances where no one even left a dollar. Can’t give a 5* but a solid 4.5 in our opinion and we would return. Rob and Kathy from Canada

Absolutely amazing hospitality and attention from the staff. We wanted to find a place to stay where we felt truly looked after and don't regret staying at the Royal Hideaway one bit. If any of the management reads these reviews, please commend Sr. Carlos Quintal for his outstanding service and attitude towards us as guests. I could tell he took immense pride in his work and care for guests. If we find ourselves booking a trip in the Yucatan again, Royal Hideaway will be our first choice. Agradecido por la hospitalidad.