Royal Hideaway Playacar

Royal Hideaway is the perfect name for this resort in Playa car. Landscaping and hotel are beautiful. Staff is very friendly. Alberto was our concierge in our building (23). He was very hospitable, helpful and informative about activities at the resort & in town. This is an older resort which I did not mind at all. It is clean, quiet, not as many rooms as the big resorts which is nice. Adults only. Entertainment is amazing in the evenings. The food is fresh. All good things to say & definitely want to come back!

The hotel is clean, the food better than average although food at the grill is cold before it arrives at the table. The most disappointing aspect of the hotel is the priority sunlounger system that is operated by the hotel staff. We have travelled all over the world and I have never experienced a system whereas the hotel reserves the loungers that are then left reserved but vacant for hours on end. Unless you are at the pool by 5am you almost can't get a longer. It is totally unacceptable. There needs to be better communication as to why these loungers are being held for 'special guests' whilst the other guests who have paid equally as much to stay at the hotel are not able to relax!

My husband and I just returned from a wonderful stay. The well manicured grounds are beautiful. The restaurants, pools, and rooms were clean. The staff was friendly and helpful. The resort was not overcrowded and just the right vibe for us to relax. Lucy made many appearances for us! We met many guests who return year after year and we understand why. We were well taken care of by our concierge Cipriano in building 22. Also...a big shout out to Ricky Rosas another concierge we ran into and he knew exactly where we lived! It is a small world! Hope to see you all again soon!

We had the worst stay ever!! I would start with super inconvenient experience at our check-in. We arrived to this hotel after 15 hours flight and 2 hours driving and were super tried. In a massive hotel with over 200 rooms, they only had one staff in reception. We waited for 20 minutes for people before us and after that it took them exactly 40 minutes to check us in! I still cannot understand what he was doing for 40 minutes and he could not barely speak any English! We had the worst food ever, actually cannot say had any food though! I was poisoned with dinner at the restaurant and was sick for a few days. Food quality is way below minimum. For breakfast and lunch, they have open buffet but in a tiny restaurant with limited number of tables for hundreds of guests. Every time we would queue for at least 20 minutes to get a table which was super annoying specially when you stay in All-Inclusive. Room service is barely reachable. They never answer phone calls from the room and every time we needed to order food, we had to walk all the way to the reception and order from there. And for each order, the waiting time was at least 50 minutes even if you order a coffee. Beds are very uncomfy and wifi super slow, almost impossible to connect to wifi.

We have been to the Royal Hideaway in Playa Del Carmen many times and it's a top-notch resort! World-class food, drinks, and service! Beautiful grounds and one of the nicest beaches on earth.