Royal Hideaway Playacar

Stunning view, lovely property, relaxing ambiance. Food quality ranges from fabulous to poor depending on the restaurant (there are five). Staff is very attentive. Rooms are quiet. Ambience is conducive for relaxation. Great beach service. We've been to this resort 9 times, six since Barcelo took over.

If you enjoy a slice of beach with mild waves to float around in this place is ok. The suites are ok and showing their age. Each room of the 3 that I visited were musty and smelled of mold. The repairs that were completed to each of the room gave the place a shabby appearance as they weren't done well. The food quality was just ok and plan for dinner to take 2-3 hours. This isn't due to the kitchen being slow it's due to the restaurants being very understaffed. I counted more people taking care of the grounds and pools than working in the restaurants. The team there does minimal upkeep and would really need to look at an overhaul to help bring the splendor that this resort used to have and can still have.

The staff was amazing and accommodating. The activities were made fun and interesting by Roberto, Alexis, and Carlos. We took classes in sushi making, cocktail mixing, aqua aerobics, tequila tasting- wich were the icing on the cake of the whole trip. All staff were very friendly and professional. Our concierge Gabriella Buente was helpful arranging our dinner reservations and taking care of our mini bar needs. Carlos Quintal was helpful when several guests saw a local man, who had too much to drink, fall into the ocean waves. We picked him out of the water. Carlos spoke with the man in Spanish and walked him back to his resort a few buildings down the beach. Carlos also helped at the grill (as manageror supervisor), getting drinks, clearing dirty tables, bringing food when servers were busy. He kept the restaurant running smoothly as well as not afraid to get his hands dirty. Fernando, who we remembered from our stay 3 yrs ago, still giving excellent service at Azia. His friendly smile and demeanor made dinner a great experience. I really have nothing bad to say about the resort. The room was clean, AC worked well, plenty of hot water. Food was amazing, drinks were plentiful, pool was refreshing, serenity pools were relaxing. We will be back next year.

We had a wonderful and relaxing week at The Royal Hideaway Playacar. The food was good, there are plenty of activities if you want to participate or you can just relax by the pool or the beautiful beach! One advise is to make sure you book your reservations at the restaurants when you book your stay. Great place, I highly recommend it!

Just wanted to send some quick notes about our last visit and previous visits, around 10, to RH. Sometimes twice a year. (Sorry for any incorrect spellings). Valet-Daniel is great. Professional and efficient. Always greeting with a big welcoming smile when we arrive and actually sad to see us go. Pool Services-Luis (The King), Javier and Eduardo. Always friendly. Rare waits and knowing what we want/need all the time. Non stop. Sea Breezes for everyone!!!!!!!! Pool Activities, chairs, etc.- Roberto and Alexa. Roberto has really grown so much over the last few years. Engaging with everyone, funny and hands on. Great future. Alexa is new but could not be any sweeter and communicates with all the guests. Alexa remember: Listen, Ask and Educate. The Deck-Erik and Juan. They are the best. Breakfasts that last hours are truly one of the highlights of our trip. We want for nothing and constantly being looked after. Plenty of food and …………….. ohhhhhhhhhh the bacon!!!!!!!!! Also a new person Jacob. Looks like a manager. Has only been there for about a week or so but to us has an unbelievable future. Alegria Bar-Kudos to Lorenzo and Russ (Rosie). Could not be more friendly, solid bartender and server with the greatest smile. She just lights up every time we see her. BLDG 24 Concierge- SUCEL SANCHEZ. To us she is the JEWEL of Royal Hideaway. One of the main and many reasons we do come back. Knows RH as good as anyone but also a truly good person. Like others, she really cares about us but also proud of where she works and those she works with. Can not say enough about her. Sucel always goes above and beyond in everything to make our stay comfortable and enjoyable. From reservations to service she is truly a great asset to the RH. Oh and thanks for making sure Jameson’s is around. 😊 Conclusion. Are there fancier places? Sure. Larger? Sure. More comfortable and accommodating? I doubt it. Thanks to all of those above and those not mentioned, again you make our vacations special. Thank you! Mary and Rob Elzey Janet and Andy McGinty