Royal Hideaway Playacar

Overall, we really enjoyed our time at Royal Hideaway Playacar. The staff members were extremely polite and pleasant, especially in the restaurants. In terms of our room, we had some frustrating struggles with getting a room with two beds. We were traveling as a mother and two daughters, and we knew when booking that asking for two beds was a "special request," but our first night had all three of us in one king bed without a cot provided. We also had a leaky toilet, but our concierge, Alan, worked to fix that promptly. We were especially impressed by the dinner restaurants, all of which had varied menus and exceptional service. It felt very safe to leave the resort and walk to downtown Playa del Carmen, though we enjoyed spending most of our time lazing by the beach or the pool. The breakfast buffet was mediocre, but the poolside service of food and drink was great!

Accommodations, service and staff were great! Several restaurants to choose from - only set back was you had to book daily and wait until after 4 pm for a time. We would still highly recommend. The Italian restaurant was our favorite. Food and service was excellent!

We did a lot of research and decided to visit for the first time the Royal Hideaway Playacar and weren’t disappointed!! We were there between Dec 10th to 17th and have to say it was one of the best overall reports we’ve been to. The hotel was beautifully maintained, the staff were amazing, friendly and extremely helpful, the food was top notch and was the perfect size. 2 awesome pools over looking the most beautiful stretch of beach, it never felt crowded and because it was more of a boutique style resort everything was a quick 2 minute walk. One of the reasons we chose the Royal Hideaway Playacar was because it was an adults only resort! Met lots of new friends and can’t say enough about our concierge “Alberto”… he was the best! Always asking if we needed anything, or if something could be better! We plan on going again next year and would highly recommend to anyone looking for a quality, relaxing and chill vacation

The hotel did not meet our expectations. We specifically requested a ground level sunrise room and upon arrival we were assigned a room on the 3rd floor with no sunrise view at all! Management apologized but it was all too little too late. Also, at the pool, if you do not save a chair by 7am then you are out of luck for the day. People save chairs and then take off for breakfast or for part of the day and many others walk around looking for a place to sit. It’s a gong show and it needs to be dealt with.

The food was awful, couldn’t get a strong drink even when asking, rooms smelled musty, reservations for all the restaurants along with shoes required, it’s the Caribbean I didn’t go to wear pants and shoes could have done that in Michigan. Felt like a geriatrics home with the pool entertainment. Stay far away from this place.