Royal Hideaway Playacar

We were at the Royal Hideaway for a 50th birthday get together. There was a group of 20 of us so normally we were a little loud since there were more of us. We went to a secluded pool and had Music playing. At 3 PM on a Thursday we were told we were way too loud and people were trying to nap. We were told they were a quiet resort but we were never told this upon Booking or checking in nor did we see this on any advertisements prior to booking. We were not rude, obnoxious or obscene in any way, we were tipping the staff very generously and we’re still told we had to leave the pools and be quiet for nap time. We talked to many staff members and managers who all said they were a quiet resort?

I would love to send kudos to the fabulous front desk team again this year! Easy and quick check in with many welcome home shouts! Such a lovely first impression they always give! The charming and always capable Lorena V. behind the scenes working her magic! Many more reviews to come as we are here for quite a long stay!

We love coming to The Royal Hideaway. Tonight we were treated to a great meal prepared by Chef Victor, and our waiter Fernando was fabulous. They always take such good care of us here at Royal Hideaway, and that’s why we keep coming back. Roberto, the manager of Azia, was fantastic as well. Made sure we had everything we needed. From beginning to end, tonight’s meal was the best we’ve ever had here, and we have had a ton of good meals over the years. Props to Victor, Fernando and Roberto. Job well done.

Juan at reception made everything very easy and efficient from the moment we arrived. He is a wonderful person, incredibly kind, and highly professional. Our concierge, Alberto, was also exceptional throughout our stay. He helped us with everything we needed and was always available to answer any questions or assist us with any request. He is extremely organised, professional, and genuinely dedicated to providing outstanding service. A big thank you to both of them for making our stay so enjoyable and memorable.

Room had no ac. Raw sewage came up from shower. Had to change rooms in middle of night. New room AC still not good. No entertainment. All chairs by pool are reserved. Many other resorts to choose from. Has potential but providing a room to a new guest that had raw sewage coming from unit is unacceptable. Someone else will go through this again. Just hope it’s not you. Will mot be back.