Royal Hideaway Playacar

This was an amazing trip and I cannot wait to go back! From the service to the food and activities, this resort was truly exceptional.

I would like to give you a big round of applause and mention to the incredible Ali made us spend a very pleasant moment at the spicies restaurant, she is definitely the super good vibe🥳

. Overall Experience Overall, the resort is good. As with most places, there are both positive aspects and areas that could be improved. Dining The Spices restaurant was consistently good. We visited a few times and always had a great selection; the tacos were a standout at the Spices restaurant. The Italian restaurant varied by night but could be excellent. On one visit it was just okay, while on another it was outstanding. The pasta (penne alla vodka) was especially good. The Asian restaurant was disappointing during our visit. The main dish was inedible, and the smaller dishes did not look or taste appealing. The bread and coffee across the resort were below expectations. Dinner service takes quite a long time. Meals typically lasted at least 1.5 hours and sometimes up to 2.5 hours. This is not due to slow staff, but rather the à la carte dining format. Unfortunately, this made it difficult to enjoy dinner and still make it to the evening shows, which we missed most nights. Breakfast and lunch lack a quick, self-serve option. Even if you only want to grab a few items from the salad section, you still need to wait to be seated and served, which can take 15–20 minutes. Bars The bartenders were generally decent, with some being just okay and others being excellent. Special mention to Angel at the Spices bar and Jose at Ventanas, who were both outstanding. Property & Staff The resort grounds are well maintained. The staff is mostly very friendly and helpful. Rooms Upon arrival, the room had not been properly cleaned after the previous guest. This issue was addressed immediately, and for the remainder of our stay the room was cleaned well. Other feedback: Food leftovers problem - the resort allows room service dishes with food left-overs on the floor to stay for a very log time - 10-15 hours, consistently. This causes a serious sanitary problem - insects and animals come right to the room's door for food. The resort needs to improve improve maintenance and cleaning approach - the rooms need extra attention between each client's stay. When we arrived, there was a non-functioning phone in the room, soiled seats on the balcony, toiler wan't cleaned (yet the sanitized sign was placed on it), windows were covered in dust and dirt, there was a lot of calcination on the shower doors. This didn't leave a good impression for a resort that's 4.5 stars. Lastly - a special thank you for their help and effort goes out to Alexis at the pool, Monserrat at Spices, and Alan Flores, our concierge. Also, a word of caution about buying tours from the vendors on the beach: often the sellers will sell you a non-existing tour, so be careful to whom you trust your money.

From the first person that checked us in to the cleaning staff everyone was extremely nice and helpful rooms are extremely clean food was amazing at all the restaurants and it’s a cool vibe. I will definitely be going back here

This resort is a very small resort, and the objective is all about them, catering to you. Which sounds great, but if you’re not part of the elite club here, then you don’t get equal service. The wait lines for the restaurants and lunch service are nothing that I’ve seen anywhere inthe Caribbean and far to be desired. I’ve travelled to the Caribbean 35 times and this resort would not be in my top 10 list. I’m giving this a three out of five simply because the rooms are very comfortable.