Royal Hideaway Playacar

This hotel is nice, but not great. The buildings are aging and in many places falling into disrepair. Though the landscape and beach are beautiful it does not offer much aside from a great day relaxing by the water. The staff if generally pleasant except for the beachside bar staff and waiters, extremely disgruntled and rude. If you don not tip them well they will glare and ignore you for the duration of the trip. Even some of the bartenders will roll their eyes when you order. The food is ok, there is a selection of restaurants that give a grand illusion of scarcity and luxury but the food and service is lacking. If you want a trip full of fun events this is not a party resort. Hot tubs are broken, beds are uncomfortable, in room showers are inconsistent temperature. Our room had a broken window and some concerning noises coming from the air conditioner. All in all if you want to lay around the beach and are pretty self reliant this is a nice spot as the Playacar beach is beautiful. Otherwise there are better options in the area.

This was our 5th visit to Royal Hideaway, and it just gets better every time. I love that it's a smaller resort and has beautiful grounds. The beach is close to the villas, so it's a quick walk no matter what building your room is in. The staff is the best part of the RH experience. Sucel was our concierge in building 24, and she went above and beyond to make our stay special. She even made reservations for my daughter and I to have dinner in town. Her smile and cheerful greeting every morning was a great way to start the day! All of the wait staff and hosts in the restaurants are wonderful. My favorite server from the first time I visited is Oscar (who has moved from The Deck to Azia). I can't say enough good things about his professional and personal attitude. His attention to the little things makes each meal something to look forward to. And he is warm and personable and always greets us with genuine pleasure. Yuliana was the hostess at The Deck for breakfast, and she was accommodating and so sweet. Best bartender of the year is Jose at The Deck bar. His smile was as great as his drinks! Eduardo that does beach service was always very attentive, worked so hard all day,and was a joy to talk to. Luis also delivered our drinks to us with a smile, including extra water bottles when it was so hot. Bar Allegria has Lorenzo (the shorter man of that name there) who makes a great margarita and even better conversation! Beach security were very attentive to all guest concerns and needs. I especially appreciated David, who always checked that everything was ok with us and was really interested in all the guests. I can't praise the entertainment team enough. The resort has added so much more to do, and the staff kills it!! I especially enjoyed water aerobics with Roberto. The shows are fun and the painting activities were a nice way to get creative. The food in all the restaurants is good, fresh and plentiful. Our favorites are Azia (try the Mayan sushi) and Spices for dinner. There are so many wonderful things about Royal Hideaway, which is why we keep going back. I don't foresee a Mexico vacation that doesn't mean a stay at this calming resort with it's welcoming and gracious staff. Thank you Royal Hideaway for another terrific vacation!!

Great resort, great facilities, beach, restaurants. Nice size - small so you didn’t get lost in a crowd. Everything was high quality. We look forward to going back.

This is one of the best resorts I have stayed at in Mexico. Already planning a return! From the staff, the location, food and the resort itself, could not ask for anything more. There are many choices for dinner, the nightly entertainment was great.....All the staff were very friendly, and the food was top notch. The location is perfect, they ferry to Cozumel was a 1/2 hour walk, and 5th Ave was not too far away (we walked to it) The market across the road from the resort had everything you needed, and there was a Starbucks there too! The beach was one of the best beaches we have seen. I would 100% recommend going there, as we're gonna be repeat customers.

Needs a few improvements but on the whole a relaxing comfortable stay in beautiful surroundings and gorgeous beach.