Royal Hideaway Playacar

Resort was beautiful and very clean, all employees were very nice and professional and very helpful. Very friendly atmosphere and fun activities during the day. Shoutout to Brandon he was so amazing and went above and beyond to make sure our party was enjoying our time. Henry and the other poolside employees were amazing. All the servers and bartenders were amazing as well top tier service and professionalism special shoutout to Carlos Quintal and the gentleman bartender with the gold tooth for their amazing service.

This is our third time visiting Royal Hideaway. We have not had any trouble with air conditioning in our room. Keeping the doors to the bathroom closed seems to help keep the room a bit cooler while sleeping. The food has been amazing, we have enjoyed all restaurants. Carlos Quintal has gone out of his way on a number of occasions ensuring we are well taken care of, that our food is as ordered, and has ensured all our food and drink needs are met. Is the resort brand new? No. Does it matter? Not to us. We’ll be back.

I love this resort for relaxing and spending time with my husband and our friends. Ricky always takes excellent care of us as a concierge and Jorge, Genaro, Eduardo, and Luis take great care of us at the pool. Wilson is a newer waiter at the restaurants, but he has definitely stood out as providing outstanding service on several occasions. This is not a big, crowded, party environment, but more a relaxing and laid back time. The pool is awesome, the drinks are better than most all-inclusives, and we keep coming back here over and over again. When we try a new place, it only makes us want to come back to Royal Hideaway again, it feels just like coming home.

The manager Jessica was wonderful! I had a relaxing massage with Guadalupe and she was amazing! She tended to all the areas that I wanted.I would recommend getting a massage with her, it was a 10 out of 10!

I had an amazing time at Royal Hideaway Playacar! The pricing for this resort is great. You get so much for what you pay. The food and drinks were all amazing. Everything was fresh and well prepared. My favorite restaurant was Ventanas. The room was perfect. It was always nice and cool. The water pressure in the shower was great. The bed was super comfortable. Housekeeping did an amazing job. The property itself is beautiful and well kept. Very clean. This is a nice quiet resort. I would not recommend going to this resort if you are looking to party. This is the perfect place to relax. The pool closest to the beach was always in pristine shape. We spent our non activity days relaxing at the pool. There was lots of sargassum but that’s to be expected traveling mid August. They had staff working to get the sargassum off the beach. We knew it would be like this so planned all our off resort activities around that and had a wonderful time. The staff were all incredibly kind and helpful. Sucel was super helpful in getting dinner reservations set up and recommending things to check out in the area. Our concierge Fernanda was also amazing! She helped make some adjustments to dinner reservations after we arrived and had answers for all our questions. Carlos Quintal did amazing work hosting at the Grill!