Royal Hideaway Playacar

We love this little gem. Adults only with excellent service, great location and delicious food. We have been going for a few years now. The service is always great. We love the beach service, Luis and Jorge were always attentive. We also love that all the dinners are restaurants and not buffet!! Much cleaner. In the pass I mention that the beach chairs were old and uncomfortable, well they listen because the chairs have been upgraded and they are nice clean and comfortable!! Never had an issue locating chairs at the beach.

The food was excellent, the room quiet and comfortable, our concierge, Sandra was great, as was Chef Benito! Some restaurants need more servers to help speed up service.

Where do I begin!!! Another wonderful stay at the RH. This is our 10th visit and we cannot wait to return. From start to finish our stay was perfect. The entire resort is stunning. The food incredible. Even better than before thanks to the new Manager Luis. What a wonderful man. RH is lucky to have him. All staff are incredible. The place is spotless. Everyone from bellboys, room service, gardeners, pool cleaners, reception staff all just amazing. Now a little shout out to a few staff. Lorena Luvian what a helpful lovely person. Ricky in Villa 27 always helping everyone and anyone even though you aren’t staying in his Villa. I’m so sorry I forgot the gentleman’s name but conceriege in Villa 25 helped out when I had a little incident happen. He was extremely kind and helpful. Breakfast and lunch staff all are incredible. Shout out to Juan, Erik, Rudy, David, Oscar and our special guy Jesus. Carlos at the evening grille words cannot describe how professional and kind he is. He can teach everyone a thing or two. All staff at all restaurants cooks, chefs bartenders incredible. Our number one is Oscar now at Azia. We were sad to see him leave the grille but relieved he stayed on. Now last but not least Gabriella our beautiful wonderful concierge. Villa 26. Gabriella went out of her way everyday for all guests!!! Thank you RH we miss your already. Merry Christmas to everyone all the best in 2026. See you soon. Debbie, Dale, Mike and Ursula

Royal Hideaway is a beautiful property with lovely units, gardens and facilities. Most of the restaurants were delightful but we found the Mexican restaurant Spices to be a disappointment. I love Mexican food but found several of the dishes very salty (the salad) and unimaginative. Would love to see improvement. The location is perfect and an easy walk in to Playa del Carmen. Easy access to Tulum and other sites.

I’m writing this review as I’m still at the hotel. First impressions of this resort are lovely, staff is attentive and friendly. I’m staying in room 2931 and still have a couple of nights to go as of right now the room is flooding with water from the air conditioning, it’s been leaking since 10 pm last night and it’s now 5 am , I’ve been to the front desk at least 2 times and they are ignoring the problem as they don’t care that now the water is under the bed , come back at 9 am and maybe we will have a room . I can’t believe how ignorant and stupid they are when it comes to maintenance issues My clothes and suitcases are soaked with water Don’t waste your money here, go somewhere else