Royal Hideaway Playacar

We stayed at the Royal Hideaway Playacar in late December through early January and had a wonderful experience. The grounds are absolutely beautiful and impeccably landscaped. The food was good overall, with a variety of culturally themed restaurants offering something for everyone. Our stay was very enjoyable, and any issues we encountered were promptly addressed. Our concierge, Alan Flores, truly went above and beyond for us. He was always available, incredibly helpful, and knowledgeable, and made sure we had everything we needed throughout our stay. His attention to detail and genuine care made us feel so well taken care of. Alan is amazing and made a significant difference in our experience.

This is our 10th visit to the Royal Hideaway. We keep coming back for a reason. The resort is beautiful. The beach is spectacular and the food and drink is great. But it’s the people that work at the Royal Hideaway that make this place so special. Our concierge, Roberto Guerra and Armando Contreras, made sure all of the details of our stay were pre-arranged well before our arrival. Armando even arranged for a special dinner for my wife’s birthday. It was great to arrive, check-in and then head straight to the beautiful beach! We will certainly be back for visit number 11.

David Cruz from security is the best..the most friendly staff member there.. great resort..definitely caterers to repeat customers so is hard to get chairs at pool if you want them and very quiet place not a party place at night , great beach

Our stay in this hotel was exceptional. The hotel layout is extremely attractive. With six different restaurants and being directly on the sea, this hotel is quite remarkable. We stayed in Villa „Allamanda“. The concierge directress is Sucel Sanchez, a delightful person who took care of our every need. She is professional and so friendly. She made our stay so pleasant. All in all, this hotel can be highly recommended. Reinhard Funke & Gary Holt

This is our 2nd yr and we love it here. If you’re looking for a party - this isn’t it. If you’re after good food and relaxation, this is it. The beach is immaculate and there are pools of different temperatures. There isn’t a swim up bar but the staff services the beach and the pools all day. The food is good in the main buffet for breakfast and lunch. Of the five restaurants, Spices is by far our favourite - complex and well-executed Mexican cuisine with an indigenous influence. Sara Leon, Godoy, Monserrat - all provide excellent service with a smile and true concern for guests. Each building is serviced by a concierge and ours was excellent and so patient with us as we navigated flight time changes. Thank you again Fernanda Montoya - you are a rockstar! There is one small bar in the evenings with little events but it feels intimate and the quality of the entertainment was great. Especially the rock band who absolutely slays the Pink Floyd songs! It’s an easy 15 min walk into Playa del Carmen and it feels safe doing so night or day. Right across the road from the resort is a craft beer bar if you are after more than a lager. Again - if you are looking for a party environment, this is not the place for you. This is a place to relax and check out with a good book and your favourite human for a week. Thank you for having us.