Royal Hideaway Playacar

We had an absolutely amazing stay at Royal Hideaway Playacar! From the beautiful resort and incredible beach to the excellent food and outstanding service, everything made for an unforgettable vacation. A special shoutout to Brandon and Alexa, who made our time by the pool so much fun! Their poolside activities brought such great energy to the resort. They were friendly, engaging, and did an amazing job getting everyone involved. They truly made our pool days some of the highlights of our trip! We also want to give a huge thank-you to Alberto, our concierge, who was absolutely amazing. He was incredibly helpful, attentive, and always went above and beyond to make sure everything was taken care of. His attention to detail made our stay even more relaxing and enjoyable. Another big thank-you to Luis and Jorge, our poolside waitstaff. They provided fantastic service and were always friendly, attentive, and quick to make sure we had everything we needed. They made relaxing by the pool even better and always did it with a smile. And a special thank-you to Wilson at Ventanas! He was an outstanding waiter who provided excellent service and made our dining experience even more enjoyable. His friendliness, attentiveness, and attention to detail really stood out. The entire staff made us feel welcomed and truly cared for throughout our stay. The resort is beautiful, the atmosphere is relaxing, and the service is exceptional. We highly recommend Royal Hideaway Playacar and would absolutely come back. Brandon, Alexa, Alberto, Luis, Jorge, and Wilson were a huge part of what made our vacation so memorable. Thank you all for an incredible experience!

Had an amazing time ! They accommodated a large group of 17. This a more relaxed atmosphere. Daily activities were fun and engaged everyone. Pool service is amazing. Dinners had wonderful food with a large selection to choose. Rooms were large and comfortable.

One of the worst vacation experiences I’ve ever had — absolutely disgraceful considering the price we paid! Don’t be fooled! After spending 10 days at this hotel, with 3 nights still remaining, the conclusion is unfortunately catastrophic. The food and beverage experience has been extremely disappointing: the quality of the food and wines is simply not up to the standard expected for the price we paid (with only 3 wines to choose from). Several restaurants have been closed on alternate evenings, including for almost three-quarters of our stay. One evening, we even arrived at a restaurant following our reservation, only to find it closed without any prior notice. We were simply redirected to another restaurant. On top of that, the service is extremely slow, despite the hotel being far from fully booked. Our room also had to be changed after just 3 days because water was pouring heavily through the ceiling. This is completely unacceptable for a hotel of this standard. The main pool was virtually unusable for 3 days, with the water turning yellow/green. Despite this, we tried to use it, and our swimsuit, worth over €500, was permanently stained yellow and completely ruined. Despite explaining the situation, the hotel offered absolutely nothing: no cleaning service, no reimbursement, and no commercial gesture whatsoever. The sea was also heavily affected by sargassum during our stay. We understand that this is a natural phenomenon, but when the situation is this severe, it should at the very least be clearly disclosed at the time of booking. And despite all these issues, we have not been offered any refund, discount, or compensation whatsoever. We paid several thousand euros for a service that, in reality, is nowhere near what we expected or what was promised. So please don’t let yourself be seduced solely by the beautiful photos and the “All Inclusive” concept. Our experience has been very different from what we thought we were paying for. This review is not being written in the heat of the moment after one particularly bad day. We have been here for 10 days. And we still have 3 nights left — nights we are now simply looking forward to getting through so that we can finally leave. For a vacation, honeymoon, or simply a stay that is supposed to be relaxing and enjoyable, I unfortunately cannot recommend this hotel. In fact, I would strongly advise against it. Considering the amount we paid and the many issues we have experienced, we are still waiting for genuine compensation that reflects the seriousness of the situation. P.S. We actually reached the point where we decided to spend one night at another hotel because we simply couldn’t take this situation anymore. At this point, it is no longer just a disappointment — it is downright disgraceful considering the price paid and the level of service and amenities that were promised.

My husband and I so much enjoyed our third visit to the Royal Hideaway Playacar. We love the quieter setting of the resort and that we can spend so much time reading by the pool. This was the first time we have visited the spa, which was a great experience as well. The many pools and restaurants are wonderful, but it is the staff at Royal Hideaway that make it so special. Our concierge, Ricky, checked in with us every day to make sure we had everything we needed. Javier and Eduardo took care of us at the pool, they are awesome! Brandon and Alexa provide the best activities like Aqua Gym, morning yoga on the beach, trivia, and more. We love the Royal Hideaway Playacar and we look forward to returning!

We have visited Royal Hideaway several times and have always enjoyed our stays, but this time Ricky truly made our experience even more special. From the moment we arrived, he was incredibly attentive, welcoming, and always greeted us with a smile. He took care of all of our dinner reservations and was always available whenever we needed anything. No matter the request, Ricky made it happen and consistently went above and beyond to make sure we were taken care of. We’ve had concierges during our previous stays, but Ricky truly stood out. His kindness, attentiveness, and exceptional service made our vacation that much more enjoyable. If you’re staying at Royal Hideaway, ask for Ricky! He is absolutely amazing and a true example of outstanding hospitality. Thank you, Ricky, for helping make our stay so memorable. We can’t wait to return!