Royal Hideaway Playacar

One of the best hotel stays ever. Sandals has nothing on to this resort. It was so amazing. We definitely will be back if we stay healthy and are able to travel. Love the resort.

Fernanda helped me and my family so much. She went above and beyond making sure we were comfortable and had everything we needed. Royal Hideaway is such a beautiful resort and we are so thankful to have had Fernanda!!

This hotel is listed as a five star and on first glance I can see why, however the service is definitely not five star. Miserable staff, unhelpful, make you feel like you’re the inconvenience. There is no evening buffet restaurant, so you have to dine in one of the à la carte restaurants which over the course of two weeks is jolly boring. You also have to book the whole two weeks evening meal reservations as soon as you arrive so choice is taken away from you. Unfortunately both my partner and I were very sick with D&V in week two, although we cannot pin down where we caught this from. We had to get up at 4am to secure sunbeds (many of which are reserved by returning guests so the choice is limited). The room was ok, definitely NOT five star quality. Black Mould on the lavatory walls, sockets falling out of the plasterwork and patchy hot water. Asked for an ashtray for the terrace and didn’t get one. The only great service we received was from our maid, who changed the sheets and towels daily without being asked. Also, be aware, on check in you are required to leave a $250 security deposit to cover an extras you may incur (like you’re not trusted to pay for these on check out!). I would honestly end by saying, don’t waste your money. We’ve had far better holidays for less than a third of what we paid for this one

Had a really fun time at a smaller resort with a really friendly staff. Thanks, Maryanna, Alexa, Henry, Alberto

Was an excellent time. Great friends and entertainment. Great service with no stop drinks and excellent food.