We just returned from Royal Hideaway and, although we heard several complaints about the air conditioning not working in several rooms, ours was fine. Maintaining 20 deg. C all week. The air conditioning issue is apparent in most of the restaurants and Club Royale, though. All in all, the resort is awesome for those looking for a low key adults-only getaway with "over the top" service and food. Too many great staff members to mention. I would like to know what coffee brand the restaurants use. Best coffee I've ever had. We will return.

The view was wonderful, grat food. Staff was terrific. There was a problem with the air conditioning. which is being resolved. Coud not as for a more unique resort. Adults only, low key, not a party resort. Awesome for relaxing and chilling out.

We have been here several times and loved every bit of it. This time it has been a disaster. We are on day 6. Still no properly working AC in our room. It was 80 degrees in our bedroom at bedtime last night. The bathroom is significantly hotter than that. We should not be going outside in Mexico to cool down. Where is management? No apology. No offer of compensation. No care or concern for their guest. The poor staff is taking the brunt of everyone’s frustration. We should be seeing management staff and maintenance workers everywhere trying to resolve this. Thank goodness for one staff member that took pity on us and brought us a fan. We will be bringing our pillows to the lobby to sleep tonight if we are not moved to a cool room today. We are heartbroken. This was our favorite getaway.

Overall, it was a very pleasant stay. Our only dissatisfaction related to the fact that air conditioning does not work well in many of the rooms. We know this because our room's A/C was terrible and other people had similar complaints. Room was damp, too warm, and had a musty odor. Everything else about Royal Hideaway was top notch.

Very nice resort in a private, gated community. The grounds are beautiful and the staff works hard to maintain it. The rooms are very nice, but are not cool in temperature by any means which is why I knocked my rating down a star. Numerous people I spoke to during my time there all had the same issue. The temperature made it difficult to sleep and unfortunately our room did not serve as a sanctuary away from the heat. We asked the concierge about it and were told that they set the AC so it won’t cool below a certain degree and unfortunately it is way too high for comfort. The only real way to be cool on the resort was to be in the pool or in the ocean. That was really our only gripe. Men…be sure to bring pants if you want to eat at the restaurants for dinner. Men must wear pants to dinner to 3 out of the 5 restaurants on the resort. We had to make a trip to the local Walmart to buy pants to be able to eat dinner some nights. The pants rule is kind of ridiculous considering how hot it is and how hot the restaurants are inside. I broke into a sweat at most dinners. The resort offers a buffet style breakfast every morning. We really enjoyed that. We ate most of our lunches pool side brought to us by servers. The pool side service was excellent. There are 5 different restaurants to eat at for dinner. A Mexican theme, an Asian theme, an Italian theme, a Mediterranean theme, and an American theme? We did not enjoy the Mexican themed restaurant, but we enjoyed the rest. They definitely try to be upscale with the exquisite, small portioned dishes. That isn’t exactly our style so we weren’t used to that, but we made it work for us. There were lots of activities offered. We really enjoyed the opportunity to do a free Scuba demo in the pool for the first time. That led to us doing our first dive in the ocean after just an hour or so of training. We highly recommend giving it a try. They also offer free use of paddle boards and hobie cat sail boats. Also near by was the ability to rent jet skis or go parasailing, or go skydiving. As far as entertainment goes, they had good poolside activities every day such as water aerobics and trivia. The resort kind of lacked in evening entertainment compared to other places we have been. There were no extravagant shows that were a must see. They mostly had instrument performers and karaoke nights. All in all, I’d say we would consider returning to this resort if they can figure out the AC situation. That really made it difficult to be comfortable. Other than that the food was decent/good and the service was excellent.