Secrets Capri Riviera Cancun

The Elvis show was spectacular. So much energy, the crowd all participated. It was so much fun, well done Elvis!! Even the staff danced around. A great show for all!! Looking forward to tomorrow night here at Secrets Capri!

Clearly this resort is focused on couples and many of them were celebrating their anniversary. I know this because there were lots of champagne buckets being carted to rooms and they pin a cute "Happy Anniversary" ribbon to the outside of the door! I'm a single big white guy traveler looking to have a nice ocean, pool & room to unplug for a week with some good books and lots of sunshine, swimming and naps. - ARRIVAL/CHECKIN: Not great. The guy was clearly focused elsewhere. Gave me the wrong room # and keycards that did not work. - ROOM: Comfy king bed. Cold AC, but the last day it began to leak and some of the ceiling fell on the floor. Got fixed, but unnerving during the night. - BEACH: Perfect for swimming, walking, and tanning. Wonderful bed cabanas right on the beach too! - POOL: Average size, gets crowded quickly, but always clean. - FOOD: I only did the main buffet and the beach restaurants. Food was excellent. - OVERALL: A nice week away, but I like a more modern resort with a larger pool. It feels like this place needs to do an overhaul. They have a turtle area on the lower level, and it had turtles in it, but it just felt dead. A better use of the space for people to interact would be a plus. The competition is stiff in the area, and Secrets Capri could make some updates to compete and create a better experience for travelers. Until then, I will not be going back.

This is just a short list of problems. Pool has missing tiles all over, causing minor foot injuries and the algae in the pool is slippery. The shower did not work 3 of 7 nights. The booze is weak. The restaurants are not ventilated or cooled, most uncomfortable to dine in heat. The food is not always hot. Towels were not replaced in room as used. This is an old resort that needs a major overhaul of the physical plant. The free wifi did work well, I was shocked. Don't spend your hard earned money here....read the reviews, but if you go... you will say this review nails it.

We had a great week at Secrets Capri. Roberto gave us great service at the beach. Luis was a great waiter in the buffet. Alberto put on a great show at the Japanese restaurant. We did ha e some problems with the air conditioner in our room but it was fixed. They do try to sell you a lot of things upon arrival. Also, the beach is pretty small. However, the resort is smaller so the beach wasn't too crowded.

nice resort with high quality services, nice and confortable room, good amneties, nice gardens, friendly fauna. Tasty food in the a la carte restaurants, all the waiters extremly friendly and quick service in all the bars and restaurants