Secrets Capri Riviera Cancun

This hotel is the most amazing hotel. The pool entertainment team of Yoshiro, Jair, Bernenice, and Jesus were the most energetic and accommodating team with the events daily and all the evening entertainments and shows were awesome and worth the time to see. The pool management team led by Erik were always accommodating and willing to get you set up where you were wanting to be with seats and umbrellas as required. The concierge of Gabriella and Christian were always available and willing to help out in any way possible. The morning waiters at the breakfast buffet were always quick with the coffee juice or any other requirements we may have had were Alberto and Enrique.Francesco was a great waiter and always and an amazing sense of humor. Over all the hotel was the most relaxing and great vacation and will 100% return and recommend.

At time of writing this review we are still enjoying our holiday at secrets Capri . And it’s been a great holiday, good facilities, good food, and fantastic staff, who can’t do enough for you. Overall a great holiday, I would just advise not to get Lured into the vacation club trip offer to sister Hotels. We were offered this as a no pressure Vip breakfast Trip, for offer of £100 dollars resort cash. We were offered it on arrival, and not quite being as aware as we normally are due to Jet Lag etc following the 10 hr flight, we agreed to go. Impressive as the sister resort is, no VIP breakfast Just Buffet in the noise with all the other guests. Followed by a suite tour, then the Hard sell. The Russian host Diana s demeanour completely Changed when we said we weren’t interested. Her manager then came back to the table to try And offer a package at 60% less than first offer! He wasn’t going to accept No for an answer until I stood up and said I was leaving!! We were then ushered away to a waiting Taxi. We did get our Resort cash which we will use to settle our Room incidental account when we check out. I’ll let you know how that goes! On the whole a great place and Holiday. Just avoid ALL sales pitches.

First time at Secrets Capri and it’s the first place we’ll return to. We were surprised with how much we loved it, loved the people and the overall vibe at Secrets. What’s great about it here: -Most of all, THE STAFF!! Particularly the activities staff -Yozhi, (honestly one of the most impressive people I’ve ever met) Hay-Zeus (Sexy Jesus) Lovely Berenice (who we wanted to adopt as our own daughter) Rodrigo, DJ David & Jair always treated us like family and they plan really fun things to do: cooking lessons, archery & rifle practice, lagoon tour, water aerobics, dance lessons, and then shows, Casino night, and more. This team must work about 14 hours a day. Amazing. -All of the restaurant servers, housekeepers, groundskeepers, bartenders…they all work their tales off & smile as they do. -The beach is beautiful and the water is lovely - seaweed does wash up on shore, but they keep it raked up -The smaller size: (This is NOT code for “it’s ugly but has a great personality…

This was our visit to a Secrets resort, loved it!! Secrets Capri is a smaller resort, with all of the amenities that a larger resort has to offer - excellent rooms, beautiful grounds, pool, beach, great dining options, fantastic entertainment and many bar choices. The service, friendliness and coziness of this resort exceeds expectations!! The resort was near capacity while we there, yet it never felt crowded. We would definitely recommend this resort, and hope to be able to return some day soon!

Wonderful setting and wonderful staff. Our room overlooked the pool with the ocean beyond. We participated in a shopping trip and had spa treatments. All was beautiful arranged by the concierge services.