Secrets Maroma Beach Riviera Cancun

I would not recommend this resort to others. We were never told either when we booked or through any other emails before we visited the the resort was under construction. Not only was the Mexican restaurant closed permanently (El Patio) and Portofino and Bordeux were relocated to the Breakfast area (World Cafe), but we endured construction noise and jackhammers during the day and night. Our less than satisfactory experience started at Check In – We were told we would be called/texted when room was ready. Unfortunately we never received call/text – had to go back to reception to ask if room was ready and could see the key packet was already done. We would still be waiting if I did not end up going to the reception area myself Restaurants were certainly not a "Gourmet Dining Experience". 2 out of 7 meals were good – the rest were disappointing (rancid olive oil, fish tasted/smelled old, meat overcooked, Himitsu Red Curry dish was not a curry at all). Service seemed either rushed (server at Oceana) or seemed like waiters were learning on the job. Room servicing seemed to lack attention to detail - things like no coffee cups two days in a row, chocolate on bed some days but not others, etc. I would emphatically state that this resort is in no way a "AAA Five Diamond all-inclusive resort" and is not worth paying a premium for when the construction and sub-par dining make it a disappointment overall.

Our second trip to Secrets Maroma Beach and as usual it didn’t disappoint, yes there is some construction work going on at the moment but you don’t really notice it and the only real issue we had was not being told of some restaurant closures and relocations, nothing that was a big problem. The staff as usual were excellent and specific mentions should go out to our 2 concierge’s Roger and Marcelo, Marvin and Ana at the pool bar, Miguel and Darwin at Himitsu, Sergio at portofino and finally Jessica, Abbie and Miguel in the lobby bar. In reality all the staff are excellent and welcoming. The food is always good, drinks are decent and grounds are clean. We will certainly be back.

Angel our concierge was the best, was super easy to talk to and super helpful! Great guy!

Thank you to Angel, and to all of the staff at Secrets Maroma for a wonderful visit! See y'all next time!

From the moment we arrived with Amstar, the service was incredible. Our luggage was taken care of, check-in was seamless, and our bags were delivered right to our room. Every employee we encountered was kind, respectful, personable, and genuinely committed to making our stay unforgettable. A **very special thank you to Aldo, the Chief Concierge, Emiliano from Entertainment, and Eden from the beach cabana area.** They truly went above and beyond and made our experience incredibly personal and memorable. Their warmth, professionalism, and genuine personalities made such an impression on us, and they are a huge reason we cannot wait to return. We also want to give a huge thank you to **Angel**, our building concierge, who was always so helpful and welcoming, as well as **Manuel and Eden** from the beach cabana area. They, along with the beach bartenders, made our days at the beach absolutely wonderful. Each of them made us feel genuinely cared for and added something special to our stay. And a special thank you to **Abigail at the spa** the spa was absolutely outstanding! As a same-sex couple, we felt **completely welcomed, comfortable, and accepted** throughout the entire resort, which meant so much to us. The resort was beautiful and **immaculately clean** everywhere we went. From arrival to departure, this was an incredible experience. What made this trip truly special, though, was the people who worked there. We arrived as strangers and left feeling like we had made friends and become part of a family. Everyone was so warm, genuine, and family-oriented that the experience felt incredibly personal. That level of connection is something you simply cannot put a price on. Thank you to Aldo, Emiliano, Angel, Manuel, Eden, and the entire Secrets Maroma team for making our vacation so memorable, relaxing, and special. We cannot wait to come back! ❤️