Secrets Maroma Beach Riviera Cancun

We were there for a wedding and the hotel was amazing, food was great, our concierge Angel was always there if we needed anything!!

Our third stay at Secrets Maroma Beach Riviera Cancun has once again been absolutely unforgettable. Returning for a third time speaks to the exceptional experience this resort consistently provides, but what truly keeps us coming back is the incredible people who make every visit feel so special. While the breathtaking beach, luxurious accommodations, and outstanding amenities are all world-class, it is the staff who transform a beautiful vacation into something deeply meaningful. We especially want to recognize Matteo, whose kindness, professionalism, and genuine care have made an extraordinary impact on our experience. Matteo is one of the biggest reasons this resort feels like home to us. He goes far beyond what is expected, always making us feel welcomed, valued, and truly cared for. His attention to detail and heartfelt hospitality never go unnoticed. Over the years, he has become much more than a staff member to us—we genuinely consider him a friend, and seeing him again is always one of the highlights of our stay. One of the many ways Matteo made our stay so memorable was through the incredible dining experiences he arranged for us. The food at the resort has been outstanding—consistently delicious, beautifully prepared, and one of the highlights of our trip. We also want to give special recognition to Chef Danny, whose talent and dedication truly shine. Thanks to Matteo, Chef Danny prepared special meals for us that made us feel incredibly valued and cared for. Those personalized touches meant so much to us and elevated our experience even further. We also want to recognize Maneco, Alexis, and Alfredo, who were our servers at the Preferred restaurant and were absolutely awesome. Their service was attentive, friendly, and consistently exceptional. They brought such great energy to every meal and made each dining experience feel warm and personal. Their professionalism and genuine hospitality added so much to our stay, and we truly appreciated the care they showed us every time we saw them. A very special thank you to Estrella as well. She is incredibly sweet, kind, and always made us feel so welcomed. She helped us not only at the Preferred Club, but also during the shows, ensuring we were taken care of and enjoying every moment. Her warmth and thoughtful attention truly stood out, and her presence added even more joy to our experience. We would also like to recognize Manuel, who took wonderful care of us at the beach. He was always bringing us drinks, offering recommendations, and making sure we were comfortable and enjoying ourselves. His kindness and attentiveness added so much to our relaxation, and his friendly personality made every beach day even better. And a big thank you to Leo, who took great care of us at the pool. His service was exceptional, and he always made sure we had everything we needed to enjoy our time there. His positive attitude and attentiveness made our poolside experience even more enjoyable. Matteo deserves particular praise for the way he consistently elevates the guest experience. His commitment to excellence is remarkable, and he represents the very best of hospitality. We truly hope his efforts—and the efforts of this entire outstanding team—are recognized because they are the reason guests like us continue to return. We leave this trip with full hearts, incredible memories, and deep gratitude for the team—especially Matteo, Chef Danny, Maneco, Alexis, Alfredo, Estrella, Manuel, and Leo—who made it all so meaningful. We cannot wait to return again. With sincere appreciation, Mr. and Mrs. Evans

Me and my wife went on a trip to Secret Maroma Beach with my company and it was absolute paradise. The resort was beautiful, the beach was superb and most importantly the staff was so conscientious and made us feel like home. Our concierge, Marcello, made sure that my wife had a wheelchair which made it so much easier for her to get around and made sure we had everything we needed. Also the restaurants were delicious. Specifically we loved the French restaurant and Domingo our waiter was so kind we had to go there twice. All-in-all it was a wonderful trip.

Our second stay at Secrets Maroma was just as incredible as the first. The beach is absolutely stunning. There was seaweed but they were on top of it. The rooms are beautiful and comfortable, and the food and service were outstanding across the board. The staff were wonderful - Alejandra from the entertainment team for bringing such great energy, Gaspar by the pool for always taking amazing care of us, and Alejandro at the World Buffet for his warmth and attention—we truly felt so well looked after. Already looking forward to coming back!

We just completed a fabulous group trip to Secrets Maroma with 35 friends and family members to celebrate a milestone birthday. First, I will start with the outstanding communication and coordination of Cindy Tun, their groups and conventions coordinator. She provided so much helpful information and planning leading up to our arrival and was on-site when we checked in to introduce herself as a resource for the entirety of our stay. She also went out of her way to meet us at our transfer as we were leaving to say goodbye. These types of service steps go miles! Upon arrival, we were excited to return to our favorite Secrets resort. The updates made to the property since our last visit are stunning and keep Secrets Maroma at the top of their game. Every single staff member we interacted with was so kind and helpful. It really made our trip. Some stand outs for us besides Cindy were, Ana who took care of our group multiple days at the pool cabanas. She has the most fun attitude and was on top of the drink orders and extra birthday surprises. Rodrigo who checked in with my husband and I every single day to make sure we were enjoying ourselves and all set for meals with our large group. The servers at Rendezvous and Aaron at the bar for making the best drinks and remembering what those in our group liked (even went as far as making sure our cocktail hour was stocked with what we liked without us asking). Patricia at the spa was excellent and the entire entertainment staff at Desires was so much fun and made the eve of my birthday so special. We love them! The room service staff was on top of cleaning and turndown every night. We never needed to ask for anything as they anticipated our needs. Room service was quick, warm and fresh. Although we did reserve cabanas for our group each day, we never found the "chair game" to be an issue. There are plenty of loungers open and ready for guests. The beach was beautiful and the staff works so hard to keep it clear of seaweed (which can often times be an impossible task). We are Hyatt Globalist members, and the Secrets brand is our favorite to stay at. Secrets Maroma is definitely top of list, and we can't wait to return!