We have just got back from an amazing week at Maroma Beach. We were celebrating an anniversary and the hotel offered several extra special touches to help make it special. Our concierge Emmanuel in building 16 was super helpful- always asking if we needed anything and being proactive on our behalf. The hydro sessions are worth taking advantage of and we enjoyed breakfast at preferred beach club most days (the preferred lounge could have been better used- every TV was advertising which killed mood a bit). Staff were all super friendly - special mention to Alfredo who served us at preferred lounge and lobby bar. Beach bar was hardly ever busy but lovely spot for a drink with exceptional view. Beach was amazing- water was so mild and sand so soft! Loungers (and floaties) do go early but we always managed to find somewhere to get a spot! All the restaurants we tried were very good- including the Mediterranean that opens 3 nights a week. We went back for Asian food twice we enjoyed it so much. Lunch options around the pool or at the buffet were also delicious. Overall a great week- our only comment is that the preferred lounge check in means you don’t actually get to see the lovely lobby and get orientated with all the restaurants etc- not sure it adds anything that special- could just have a separate spot in the main building. Oh and if you don’t want the timeshare chat just request it on your booking and you won’t be bothered!

Our experience was amazing. Our concierge Roger was amazing, he helped us plan everything! The resort was beautiful, but he made the experience real first rate! A few days on the beach was just what we needed and this place delivered with style.

BEach is terrific. Pool chairs are old and broken. Dinners were terrific. Staff was great. Memo in entertainment and Manuel at pool were especially good.

Hbad an amazing time at Secrets Maroma Beach! Our private concierge Roberto was amazing and very attentive to every need. We had a medical emergency and he was able to get our prescription filled in less than an hour. He made sure our room was always clean and maintained. The beach is amazing and all the staff are super friendly. The spa had an amazing facility and all the spa staff were super accommodating. Highly recommend !

Emmanuel Cabrera took the title “personal concierge” to higher level of professionalism and extreme care. Whatever we needed he provided. He went above & beyond our expectations. He will always be part of our family! He deserves a raise!!!