Secrets Maroma Beach Riviera Cancun

Secrets Maroma was fantastic! The service was friendly, knowledgeable, and helpful. Our concierge Angel Lopez was great and helped with anything we needed throughout our stay. We would definitely recommend this resort to anybody traveling to Cancun.

This experience was by far the best resort experience we’ve ever had. My partner and I think that the attention to detail paid by all the staff, right from drop off at the resort to getting picked up to go the airport. Every person that we dealt with treated us with genuine care and kindness. Some shout outs to Individuals included but are not limited to; Alvaro(golf cart guy), Franco(concierge), Rogério aka Roger(concierge), Bramdon(concierge), Josue(coco café), Julio(front desk), Manny(oceana pool restaurant), Aaron(preferred lunch lounge), Claudio(golf cart guy), Jacque, like Jacky chan:)(front desk), Alfredo(oceana lunch restaurant), Luis(pool side pizza chef). The quality of cocktails were unmatched by any resort I’ve been to in my life. This is the 5th time to Mexico for me. The standard of service was far greater than anywhere else I’ve been. And the standard of the other places was already very high. All the food we ate was of 5 star quality. Our room was anlways immaculately kept, stocked with snacks and drinks. We felt like royalty in the caring hands of all the staff at this resort. At the same time we felt like you are all our friends. Thank you from the bottom of our hearts. Chris and Jaslynn

We had a really great stay at Secrets Maroma and overall a very positive experience. The hotel itself is a bit dated in parts, but it’s extremely well maintained and everything is in very good condition. The rooms were excellent—spacious, clean, and very comfortable, which made it easy to fully relax. What truly stood out was the service. It was absolutely amazing throughout our entire stay. Every single staff member we interacted with was kind, attentive, and genuinely welcoming. A special mention to Hector, who was incredibly helpful and made a real difference in our experience. The pool area is huge and offers plenty of space, and the beach is stunning—beautiful white sand just as you would imagine. There are lots of activities during the day, which is great, although at times the music from different activities overlapped around the pool area, which could be a bit distracting. In the evenings, the shows and bar atmosphere felt a little old-fashioned and occasionally slightly low-budget (e.g. karaoke). It didn’t quite match the otherwise high level of the resort, but it didn’t take away too much from the overall experience. Food quality was good across the board, though not particularly outstanding or memorable. The French restaurant, in particular, was a bit of a disappointment compared to expectations. The only real downside was the seaweed, but the hotel did a very good job trying to manage it and continuously clean the beach, which we appreciated. All in all, we had a great stay and felt very well taken care of. It’s definitely a place we would consider coming back to in the future.

Everything was so amazing. Definitely exceeded my expectations! We are so glad we chose this resort for our honeymoon. I would highly recommend the Preferred Honeymoon suite. Had our own private pool and also a huge room to relax and enjoy.

If you are looking for a 5 star service experience, choose Secrets Maroma Beach. I last stayed at this resort in 2020, and I can say the preferred club upgrades are spectacular. From the preferred club breakfast at Seaside to the preferred club beach bar, restaurant and lounge, all made our stay relaxing and festive. Our concierge in Building 27, Bramdon, took extra care from our original check in by asking us for all of our preferences during our stay. Nothing could be better than having the breakfast items delivered to our room's portal cabinet each morning before sunrise so we could peacefully enjoy sunrise with coffee and tea on our beachfront deck. Bramdon checked in with me every morning to make sure my expectations were being exceeded and not just met! Our UVC concierge team of Zayda & Luis also reached out with information on daily activities and amenities they didn't want me to miss. I can't say enough about the service and team at Secrets Maroma Beach. I cannot wait to go back for a longer stay!