Secrets Maroma Beach Riviera Cancun

While the resort is beautiful, I find it hard to believe people are trying to decide between here and Akumal. It's a no brainer Akumal is all 9/10s but I did have high hopes for Maroma because of all the rave reviews. It sadly lands in the 7s range in my opinion. Right now it would be considered very over priced for what you get. I excepted Secrets level class... coconut drinks around the pool, concierge checking on you all day by the pool, fresh fruit passed out, ice cream delivered to your pool chair etc. It misses the mark pushing it into the super luxury category like Akumal. The food and service at the buffet in the morning is wonderful, though a smaller buffet for the size of the resort for sure. Lunch has tons of great pool side options, this is where they did do really good with options and good food. Dinner was lacking the food was good, not great, tiny portions and not just tiny compared to the U.S, I'm talking 5 smalls ravioli for a meal for my husband small. Also had a wait for about 20 mins, not horrible but again for just a large resorts the restaurant space is SO small. Room service was okay, lacking flavor but still good. The beach is not great this time of year, they can't control that so we weren't bummed ir anything about that. The construction noise is okay, it was only during the day and they mostly drown it out with music. I truly hope that is a big pool they are building but the resort was not full but the 2 pools were always slammed. Another pool is definitely needed. Lastly, we only came to this one because we had a promotion, the price per night is shocking based on what you get. We listened to the UVC sales pitch, it was fine. For some people I'm sure it works for them. The one thing I didnt like and thought was a little too far with the over the top sales pitches and the pushy sales tactics, was after the 3rd or 4th no with 2 different people, the last guy brought over was insanely rude, and frankly off putting with how disrespectful he was being. I told him we had some life things come up, very expensive issues that had recently come about and it wouldnt be financial smart for my family now as we just acquired a new debt due to a car break in and a new AC unit required, he didn't care one bit. Which in fairness is fine, but when I say in a few years I'll reconsidering the package because I'll have those items paid off and you rudely say, "no you can't come back after this, I wont waste my time" or "your lying, your gonna still travel for the next two years" or "your gonna hate your life watch TV in your house everyday for 2 years", that is crossing the line and honest a gross way to talk to other humans. Just mentally prepare, they will be super nice and check on you until you say no, it was like a light switched. Dr Jackle and Mr. Hyde situation. I've been to Secrets, Dreams, Zivas and Zilaras, this was the first one where the customer was kind if lacking, not everyone, there were still great people but very different from the usual Secrets level of service. The room service and the pool servers were the ones who were exceptional.

Everything about this resort was first class, but the service was above and beyond great! All of the staff were polite, outgoing, knowledgeable and went out of their way to make this a wonderful experience. They all say "welcome home" and this could not be more true. It felt better than home.

Great experience Francia was wonderful and the entire team!

Every staff member was amazing! There is always entertainment going on. Marcelo was fantastic as our concierge. He went above and beyond in every step! Food was better than expected and so many options!

We spent 5 days at Secrets Maroma and it was one of our best resort experiences. We were preferred club guests. The resort is beautiful; it was undergoing some renovations but we didn’t find it took away from our experience. The food was excellent. We tend to go to bed early but everyone seemed to enjoy the entertainment. We wanted to call out a few staff members that made our experience even more special. First, Eduardo in the preferred club bar/area. He was so friendly and taught us all about tequila. Angel and Monika took us on a bike ride and taught us about turtles and Mayan culture. Monika, Emi and Daniel taught some great water aerobics classes. Finally, Alejandra and Marcello took us on a unique behind the scenes kitchen tour.