Secrets Maroma Beach Riviera Cancun

We recently stayed at Secrets Maroma Beach Riviera Cancun for a four-night anniversary trip in the Honeymoon Suite. Overall, we had a wonderful experience. The resort is beautiful, the staff was excellent, and we especially enjoyed the Preferred Club amenities and dining experiences, particularly Seaside Grill. Unfortunately, one aspect of our stay left a lasting negative impression and prevented this from being a five-star review. Shortly after completing our Preferred Club check-in, we were introduced to another representative who we believed was part of the welcome process. We spent about 15 minutes discussing the resort and were invited to attend what was described as a special anniversary celebration the following morning with the opportunity to win a one-week vacation. Based on that description, we agreed to attend and adjusted our plans accordingly. At no point during the conversation was Hyatt Vacation Club mentioned. The following morning, after being reminded to bring our IDs, we became suspicious. Upon arrival, we asked whether this was a sales presentation and were informed that it was in fact a Hyatt Vacation Club presentation. To be clear, we have no issue with being offered information about Hyatt Vacation Club. Had it been presented as such, we would have politely declined. Our concern is that the event was not accurately described when we were invited. This did not ruin an otherwise excellent anniversary trip, and we would consider returning. However, prospective guests should be aware of this practice when arriving at the resort.

Pros ROOM: I stayed at The Secrets Maroma from June 21-27th of 2026. I was assigned room 2024 which was an end unit facing a lush garden. I was steps away from the main lobby,6 of their restaurants and the 24 hr coffeeshop. The room was very clean, quiet and everything in the room was in excellent condition. The AC was at a very comfortable level and the beds were very comfortable. Room service was exceptional and extremely timely. 10/10 for the room Check in: Checkin was very organized and timely. Staff were friendly and welcoming. Food: Food preference is very subjective, that being said I loved the food and service at the restaurants. I have food allergies, and am lactose intolerant. I am vegetarian and the only flesh I eat is fish.Each of the restaurants altered my dishes on request and I was therefore able to enjoy a host of dishes.All of the restaurants were very acommodating. I tried every a la carte restaurant in the resort and the buffet at the Market place. My favorite restaurants were the french, Mediterranean, and the sea food by the pool. The food was very good at all the resataurants and service was consistent. My least favorite was Oceana and only because of their menu and my food choice limitations. The Market place buffet food is limited, but tasty. I ate at the italian restaurant on the last night, I normally do not eat pasta because I can not add cheese. One of the managers at the hotel Mr Pulido arranged a reservation and special meal for us. We has a private table and a meal made especially for us by the chef. The Chef came out to meet us. The table had a bottle of wine and rose petals. It was a wonderful way to end our vacation.10/10 for the food. Pools: The pools were numerous, very clean and huge. There were food stands and bars by the pools. Service was excellent. The pool area is very lively with music and daily activities. The resort staff were excellent at helping use find lounge chairs with umbrellas. We were able to enjoy the pool on a daily basis. Beach: The beach is large and has plenty of shaded lounge chairs. The service on the beach is excellent. The sand is white and soft. There was a large amount of sargassum in the ocean. The shore area was kept clean, there were cleaning crews out on the beach several times a day. We got in the ocean anyway and sitting on the shaded lounge chairs felt like we were in a pleasant air conditioned room. Beach 8/10 Atmosphere: I have been to the Secrets Vine, Marina el CID/ Ventus in Cancun. I stayed at the Hyatt in Montego bay and Punta cana as well as Secrets Cap Cana. Maroma is unmatched in setting a romantic atmosphere. The lush garden, lighting in the outdoor areas and restaurants set the mood.The decor in some of the restaurants is very romantic. The string instrument music by some of the restaurants set the stage for a romantic evening. Activity: There are activities all day long and there is music in several venues at night. The sports bar turns in a night club at night. The lobby has live music at night and there is a bar for evening cocktails.There are also open air theme meals and music most evenings by the pool. This is not a wild party atmosphere. It is melo, relaxing and enjoyable for a romantic stay. There is a small well equipped gym as well. We worked out daily and really enjoyed it. Dress: Men can wear Shorts at all the a la carte restaurants that have outdoor seating, but must wear long pants ,closed shoes and shirts with sleeves if eating indoors. The exception for wearing shorts is at the Market place. The 2 restaurants by the pool and the Mediterranean are outdoor. You can wear shorts at these. All the other restaurants are in doors with limited outdoor seating and therefore there is usually a wait. Women's outfits by choice ranged from classy casual to very dressy. Most women worn heels and dresses. Location: The location is very private, there are not vendors on the beach. There are stands just before the pool area where you can buy all sorts of localitems to bring back home. There are several shops on the property, but are extremely expensive. I ran out of advil for my hisband and had to purchase some at the resort. A bottle of 18 pills cost 20 american dollars. 10/10 for the location. Service: Consistent and excellent throughout my stay. A special shout out to the restaurant staff, they were so kind and understanding of my food limitations.I would highly recommend this resort especially if you are celebrating a special occasion, planning a destination wedding or celebrating an anniversary. 10/10 for service I plan to return in October of 2026, I am from NY

If you want a relaxing resort with an amazing, hardworking staff go to Secrets Maroma! Thank you so much to Anabel, our amazing housekeeper. We will definitely be back and request to stay in one of your rooms! Esfrain, who restocked our mini fridge and made sure we were never out of the orange juice my mom grew to love! The Spa is amazing! The two ladies who provided the relaxation massage to my mother and I did a phenomenal job and we would have been back for more had our stay been longer. Daniel who called us a taxi helped us come up with alternative plans when our Viator excursion fell through and checked to see if we had gotten our refund and later to know if we had fun when we returned. Jaime, who handled our bags at check-in/check-out and answered all my questions as first time trip to Mexico, and waved us goodbye as our pickup drove us to the airport. Karen the concierge was the absolute sweetest, and Cristobal, our waiter at breakfast was so funny and made sure we stayed hydrated during the high humidity of June. Thank you all! 1000/10 experience and my mom and I will be back again! Logistics*** The location is about 45 minutes away from Cancun, but a perfect in between base to visit the small port town of Puerto Morelos and the larger city of Playa Del Carmen.

We really enjoyed our stay at Secrets Maroma. We really liked the aesthetic and the vibe. They have a lot of fun things to do like games throughout the day but we really just focused on relaxing by the pool. Service was amazing. Like, whatever they pay the staff or whatever training program they do for their staff, wow. Keep it up. We did not have a single experience with any staff member that did not leave us saying, "man everyone is really nice". The restaurants were good I would say a 7.5 out of 10. They have a French, Italian, Mexican, Mediterranean food and Sushi/teppan yaki style. Plus a steak house/seafood. We had a chance to attend the french Italian and Sushi place and were pleasantly surprised. The steak house was fine, great ambiance at every place. All in all, I would definitely recommend this place and plan to go back if I'm looking for a relaxing vacation.

Great Hotel would go back and recommend. Casino night was so fun. Beautiful property with a walkable beach. Great service and food