Secrets Maroma Beach Riviera Cancun

Definitely a great time for couples or singles. Wonderful staff all around!

Had to hop on here and write a review from the return flight home so I could accurately recount our amazing experience at Secrets Maroma. After extensive (like watching 50+ YouTube videos and endless google searches) research for our first couples trip since having kids - I chose this hotel and immediately praised myself for a job well done. From our first moments stepping out of the private airport transfer and hearing “Welcome Home” from the staff, I was in love. Our Preferred Swim-out room was exceptionally maintained, quiet and so convenient. Let it be known, I have stayed at a large number of 5* hotels around the world. From the Hotel George V in Paris to the Four Seasons Hualalai - I know a good hotel when I see one. My expectations were mid for an all-inclusive but my husband and I were simply blown away by just about everything at this hotel. The value was exceptional! Food was mostly top-notch once you found your favorites and the staff - oh the staff - some of the most wonderful people we’ve ever come across at a resort. There’s no party vibe here, but the vibes are still immaculate. Just enough “oomph” if you want a fun time but also no shortage of relaxation, connection and disconnection from all the stresses of day-to-day life. Gracias por todo to our Preferred club concierge Roberto, Felipe - our wonderful server at Himitsu, Edgar at the pool, Alejandro at Seaside Restaurant and so many more!

This was our second trip to Secrets Maroma because it is one of our favorites and very beautiful. We are UVC members and traveled as a couple and stayed for 10 nights. We always book a Preferred Club room and normally try to stay ocean front but this time we decided on an ocean view room and it was an amazing view of the ocean and resort grounds. We were located in building 25 which was perfect for us in so many ways. The room was great! We lucked out with an excellent building concierge named Roberto and his whole building team. Roberto wowed us with his ability to timely satisfy all of our requests which we thought were challenging and always greeting us with a smile. The mini bar stocker named Abel consistently came every day and he asked us for our preferences and fulfilled them. Daily housekeeping and turndown were remarkable as well. I remember them, but do not remember their names. Building 25 is very close to the Preferred Club Lounge and overlooks Oceana and Seaside Grill so we could see if the restaurants were crowded. They were newly remodeled and they look great. We enjoyed Margarita, Hostess, greeting us daily for the Preferred Club Breakfast at Oceana. Once inside we laughed and joked with waiters Mateo and Armando. Room Service was great. Roberto the bldg. concierge requested coffee for us to be delivered daily at 7:00am to the Secrets Box. Room Service was on time every single day. We have never experienced consistency like that. We had room service dinner delivered inside our room a few times and the food was good and the waiters were friendly and fun. They even deliver beer now so that was a welcome improvement. We ate at all of the restaurants at least once and found the food good at all of them. We rarely had to wait because we went around 6:45pm to avoid the crowd. Some of the restaurants like Portofino and Bordeaux start getting busy around that time. We spent the days at the Preferred Beach and were treated great starting with Edy, the Pref Beach concierge, picking out the perfect spot for us and getting us comfortable. Next up were two of the best pref beach servers, Eeinar and Julio (who helped me with practice my Spanish while he practiced his English which he really didn’t need to practice). They came around regularly. Our two UVC Concierges, Zayda and Luis checked up on us daily in WhatsApp and provided us with the daily activities. We enjoyed some in person laughs with Zayda when we could coordinate our schedules to get together. There are so many great things about this resort and too many for me to mention. What stood out the most to us was how friendly all the employees were with us and always with a smile, including the landscapers. We will definitely return to Secrets Maroma.

We were at this resort in 2019. Lots of changes, all good. The staff were amazing, all were so friendly and always willing to help! Our concierge Angel was always there to answer our questions. All resort staff were always smiling, friendly and kind. We would highly recommend Secrets Maroma! We will be back!! 🫶🏼🫶🏼

2nd visit to this lovely resort, food ,staff , pool , all 5 star. We will definitely be back.