Secrets Maroma Beach Riviera Cancun

Really nice experience, amenities are top notch, and the staff’s treatment is another level Sometimes a place can be good but staff can be rude or careless, not in here They really get to know you and offer solutions for anything that might concern you Shoutout to Roberto Canul who was my building’s concierge, really nice guy that really cares for how’s your staying going and will encourage you to see the events or show in the hotel, really great attitude as well Also Carmen in the Lobby’s bar is one of the best too Been going 2 years in a row and always look forward to meeting her, really digs into what you like drinks wise and you can have a really warm and nice chat with her too Thanks for everything

Our stay at Secrets Maroma was exceptional. From the food, to the entertainment and to the staff everything was 5 star. A big shout out to Armando, Carlos, Alfredo and Ariel at preferred club restaurants. Poolside was Rene, Ezekiel and Mauricio for drinks and glass cleaning. Entertainment was Alejandra, Johana and Monica for making our stay fun.Hector serviced our table for Bordeaux and the candlelight dinner with a smile on his face. Our concierges Katya and Luis made sure everything went smoothly. There are so many others that I can’t remember them all that made our stay truly memorable. Can’t wait to go back.

We had a great stay and really enjoyed our time at the resort. We spent most of our days at the beach, which was never overly crowded, and service was consistently quick and attentive throughout our stay. The food overall was quite good, with plenty of options during our trip. The one exception for us was the Asian restaurant, which we found a little underwhelming compared with the other restaurants. A standout during our stay was Manny, who served us at several different restaurants and always did a great job. He was friendly, attentive, and consistently provided excellent service. Our concierge, Marcelo, was also fantastic. He made sure we were kept informed throughout our stay, checked in with us regularly, and made sure we had everything we needed. Having him as our concierge definitely made the trip easier and more enjoyable, and we really appreciated everything he did for us. We stayed in a Preferred Club Governor’s Suite and thought the room was perfect for our trip. It was comfortable, spacious, and gave us everything we were looking for during an all-inclusive beach vacation. Overall, we had a great time and would definitely recommend the resort, especially if you’re looking for a relaxing trip with a great beach, good food, and attentive service.

Such an amazing experience! It’s our second time choosing this resort to celebrate our anniversary and we most likely choose it again. Thank you to everyone there and special shout out to the entertainment team Alejandra and Monica! And to the two gentlemen who served us at the pool Wilber and Victor!

I had an amazing experience in the resort, my concierge was really helpful, his name is Angel.