Secrets Maroma Beach Riviera Cancun

We had come here about 12 yrs ago and I said I would never go back because of poor service. Changed my mind and I am so glad I did! My experience was excellent. Very nice swimout suite, great food, and great service. Our preferred concierge Roger was so attentive. Our room was right across from his desk and he checked on us every time he saw us. Got us whatever we needed during our weeks stay. We also had a beach bed 2 days which was perfect. I would highly recommend this resort.

We had an excellent experience at Secrets Maroma Beach! Our swim-up room was beautiful, the entire property was immaculate, and the food was excellent. The staff provided outstanding service, especially Roger, our concierge, and Daniel at the front, who went above and beyond to help us prepare for our cenote trip. Pool service was also wonderful, and our massage was fantastic. We did not care for the Hyatt sales presentation, but overall, we had a wonderful stay and will definitely return! There was seaweed this year, but the resort was cinstarly cleaning the beach.

The staff, food, and facilities were all great!

⭐⭐⭐☆☆ Overall: 3/5 My wife (31) and I stayed at Secrets Maroma Beach to celebrate my 34th birthday. The resort itself is beautiful, extremely clean, and very well maintained. The staff was friendly, and the service throughout our stay was excellent. However, while this is a great resort for relaxation, it wasn’t the experience we were looking for. If you’re looking for a peaceful vacation where you can relax by the pool, enjoy good food, and unwind, I think you’ll enjoy this resort. If you’re looking for nightlife, evening entertainment, and a more energetic atmosphere, I’d recommend looking elsewhere. Resort & Preferred Club – ⭐⭐☆☆☆ (2/5) The property is absolutely beautiful, and the landscaping is well maintained. We booked a Preferred Club King Swim-Out Suite, but I was disappointed with our room assignment. We were placed in Building 16, while the Preferred Lounge, Preferred Beach, and many of the Preferred amenities were located near Buildings 26 and 27. We paid extra for Preferred Club but had to make a fairly long walk every time we wanted to use those amenities. Another major disappointment was the construction. I wasn’t notified that construction would be taking place until several days after I booked the trip. Construction continued until around 10:00 PM each evening. If you’re assigned to Buildings 15 or 16, expect to hear constant banging, drilling, and heavy machinery throughout the day and into the evening. The noise carries into the rooms and definitely takes away from the peaceful atmosphere you’d expect from a luxury resort. Restaurants, Food & Drinks Food – ⭐⭐⭐⭐☆ (4/5) The food was very good. Every restaurant we were able to try served quality meals, and I enjoyed everything we ordered. Drinks – ⭐⭐☆☆☆ (2/5) The drinks were disappointing. Most cocktails tasted watered down compared to other all-inclusive resorts I’ve visited. Restaurant Experience & Dress Code – ⭐☆☆☆☆ (1/5) One thing I wish had been communicated before arrival was the dress code. I packed vacation clothes—shorts, tank tops, and sleeveless shirts—because that’s what I planned to wear at a beach resort. I didn’t realize sleeveless shirts weren’t permitted at many of the restaurants. I even had to borrow a button-down shirt from the resort just to eat at the buffet. Because of the dress code, I missed out on several restaurants I had planned to visit. I completely understand requiring nicer attire at fine dining restaurants, but I didn’t expect to need a collared shirt just to enjoy tacos or eat at the buffet. Entertainment & Nightlife – ⭐☆☆☆☆ (1/5) This was easily the biggest disappointment of our stay. The daytime activities included pool basketball, pool volleyball, yoga, stretching, and a few other organized events. While some guests may enjoy these activities, we were hoping for a wider variety of entertainment. The nightlife was almost nonexistent. The nightclub didn’t open until 10:30 PM and closed at 12:00 AM. There were only a handful of people inside each night, and the music was mostly instrumental or electronic/rave music. Although the DJ accepted requests, the atmosphere never became lively enough to keep people there. Pools, Beach & Evening Atmosphere – ⭐☆☆☆☆ (1/5) The main pool closed at 8:00 PM, and even the private swim-out pools were closed at the same time. Considering we paid extra for a swim-out room, it was disappointing not being able to enjoy it in the evening. After dinner, there was very little to do around the resort. Most of the games and activities were put away by around 5:00 PM, leaving the resort extremely quiet at night. During our stay, the beach was also heavily affected by sargassum, with large piles along the shoreline. I understand this is a natural occurrence and outside of the resort’s control, but it did impact our beach experience. Overall – ⭐⭐⭐☆☆ (3/5) Secrets Maroma Beach is a beautiful luxury resort with excellent service, clean facilities, comfortable rooms, and good food. However, it caters much more toward travelers looking for peace and relaxation than those looking for entertainment and nightlife. As a couple in our early 30s celebrating a birthday, we felt like we were among the youngest guests at the resort. By around 8:00 PM, the resort became very quiet, and there simply wasn’t much to do after dinner. I wouldn’t call this a bad resort—it’s simply designed for a different type of vacation. If your ideal getaway is relaxing by the pool, enjoying quality service, and having a quiet evening, this is an excellent choice. If you’re planning a birthday celebration or want a resort with an active social scene and nightlife, I’d recommend choosing a different property.

Beautiful, relaxing, fun vacation. Karen, our concierge took excellent care of us. Alana, the Fit Bodies fitness professional ran great courses that kept me active while on vacation. Frankly the entire Secrets team did a great job of creating that balance between exclusive care and a quiet retreat. Would definitely recommend!