Secrets Maroma Beach Riviera Cancun

The workers were very personable and my wife connected with most of them. None more than… Francis Torres the Secret’s Maroma building 24 concierge. She has her desk set up in the hallway, just outside of our room-2412. She greeted us with a huge smile and introduced herself on the 1st day. I asked her how to insert the coffee pods sideways into the machine. She was easy to understand and happily showed me how it worked. Each day she has a smile on her face and asks, “How is your day going?” She answer all our questions as the week progressed. Francis Torres is the best concierge we have ever had! We loved the Secret’s Maroma pools, bars and variety of extracurricular activities! They had ping-pong, darts, shuffleboard, pool, Pee-wee golf, water volleyball, water basketball, basketball tic-tac-toe, archery, tennis, pickleball (the plastic sports-court 2-foot tiles gave odd bounces whenever the ball landed on the cracks) It was 82-89 degrees F and very humid around the clock, which makes wanting to play pickle ball or tennis (even in the early morning or late evening) not that desirable. The beach had close proximity to the resort, and had awesome white sand. There are always plenty of padded lounges and chairs. They have a bar right down on the beach with rope swings. I was a little disappointed with the first 50 yards of water being brown and sandy from the 1 foot waves. The water temperature was very comfortable without a wet suit. I am from Santa Rosa Ca. They have a guided bicycle and kayak trips. The bike ride was 10 mins on the bike down the driveway and thru a 4 min stretch of jungle. We popped out on the beach where they showed us protective cages for nesting turtles and a replica of the sauna houses from the past, then a 10 min bike ride back They had classes on how to make guacamole & hand weave macramé plant hangers. We attended a Wine Cheese and Paint class in a beautiful jungle setting, later we painted an 8-foot tall, three dimensional dragon. The evening shows were less extravagant than on a cruise ship, but very entertaining. The food was amazingly tasty with awesome variety. The service at Oceania (does not require reservations) was very disappointing. Four of us arrived at 7:30PM and waited 40 mins for a table. It took 1 hour and 15 mins to order and receive our food. We all hurried thru our entree’s, skipped dessert (no waiting for the bill , since all inclusive) and still missed 30 mins of the evening show. Our party of four had room s 2412 and 2411. They were both identical and immaculate! The king size bed was comfortable and had plenty of room to maneuver around both sides . The sitting area, bathroom and shower were spacious and comfortable. Air-conditioning worked fabulously with a ceiling fan above the sitting area. Outside the slider was one patio lounger, two chairs & a small table that fit tight to the water, then steps down into the common 4 foot deep swimming pool that backs up to each room on the bottom floor.

We had such a fantastic stay, and what truly made it unforgettable was the incredible team who treated us like family from the very first day. The genuine warmth and top-notch service really stood out the whole time. Right from arrival, Rifkele made everything feel special with her personal touches and attention to detail. Then the concierge team, Bramden and Roger, kept the great vibes going strong. They were always checking in, handling every little thing, and just super friendly and easy to talk to. Whether we were at the beach or by the pool, the service stayed amazing. Both Manuels (Beach Concierge and Cabana Waiter) were fantastic — always on hand, super attentive, and making sure we had everything without us lifting a finger. Around the pool, Edy, Mariceo, Ezekiel, Miguel, Victor, and Eder kept things running smoothly with quick, friendly service and big smiles. Estrella and Jessica at the lobby bar and Preferred Lounge were always welcoming and made every drink or visit extra enjoyable. The food scene was another highlight. Chef Juan Mora blew us away — not only was everything delicious, but he personally created several special lunches just for us that were next-level. We also had wonderful meals thanks to Bernardo at Portofino, Carlos Batun for Preferred Club breakfast and seaside lunches, and Francisco for our seaside dinners. Huge thanks to Gabriela, the Oceana Manager, for helping everything flow so perfectly. Overall, the entire staff at this resort sets the bar high. Every interaction felt real and caring, and you can tell they truly take pride in what they do. We had an amazing time and can’t wait to come back!

We totally enjoyed this resort - we have been coming since 2013. The one disappointment was the Preferred Club Restaurant - it is now closed for breakfast, you now have to eat either at the buffet or at Oceana. This is HUGE disappointment. These are the individuals who really made our holiday special!! Our concierge Bramdon really went above and beyond as it was my husbands birthday. He was already ready to help with everything we asked for and again went out of his way to ensure we were enjoying our holiday. His joyful manner, expertise and his way of making you comfortable is something we will never forget. The other individuals who made our stay enjoyable are: Monica (Assit Manager), Jessica (F&B Concierge), Julio (Mgr Preferred Club Restaurant), Anna (Chef Preferred Club Restaurant), Margarita (Preferred Club Hostess), Mateo (Preferred Club Waiter), Marvin (Pool Waiter), Eddy, Manny and Marisio (Pool Concierges), Rafkelly (Wedding Coordinator) and Francisco (Chef Asian). These people are the ones that really made our holiday very special!

Secrets Maroma was an excellent choice for our getaway! The resort is absolutely beautiful with amazing staff and incredible levels of service. Our concierge Francia went above and beyond making sure we happy and taken care of. Alejandro at Coco’s cafe was delight and made our days! The beach, pools and restaurants were all incredible. El Patio had the best Mole sauce I’ve ever tasted!!! We will definitely be back.

Our second trip to Secrets Maroma was as good as the first. The Entertainment staff made the days and nights very enjoyable. A shoutout to Oscar, Marcello, Angel AKA Brown Sugar, and the rest of the staff for making it a great week. The pool staff from servers and bartenders were great at keeping us hydrated all day with a shout out to Manuel at the swim up bar. The servers in all the restaurants and staff were super informative and made sure that each meal was special. A shoutout out to William at Oceana. Our concierge Karen in building 12 was very kind and always there to help. Thanks to everyone at the resort for making it a fun and relaxing week.