Secrets Maroma Beach Riviera Cancun

We just returned from our amazing week at Secrets Maroma. This will be my lengthy. First off, this was our first Secrets and we were overall very impressed with the brand. This resort has exceptional reviews (trust me, I reads them all), but I think in reading them, based on reviews of other resorts, it set my expectations really high. This was a pretty standard all inclusive. Maybe we have been lucky with where we have chosen to travel but this fit right in, I wouldn’t say above and beyond. Neutrals - The lobby, grounds and rooms are all standard. Very beautiful and well kept. Wildlife is decent, but minimal, I only saw one resort cat. I think I was expecting something more grandeur with regards to the main building and the rooms, but they were on the mid-range of what we have stayed at. Pros - Entertainment and hospitality. They will go above and beyond to meet your needs. We didn’t require much but when we did, or the time we ordered room service, all was delivered quickly and they followed up to be certain everything was satisfactory. Our concierge was visible and constantly checking in, so they will go above and beyond to make your needs be met. Entertainment was top notch. We were here a week and didn’t even begin to discover all this resort had to offer. I saw a lot of feedback on men having to wear pants inside the restaurants but they have an outdoor dinner/show every couple nights, which allow shorts and are so fun and entertaining - we didn’t even get to try all the restaurants!! They keep you entertained throughout the day with fun little events like bracelet making, water aerobics, sushi making class, etc. They also have tons of activities at the sports bar, such as mini golf and other games. You will only be as bored as you want to be here! Beach was beautiful. No seaweed to speak of and very well maintained. Spa was also beautiful. We enjoyed a couples massage and the hydrotherapy. Best we have been to yet. Cons - Don’t book any services ahead of time. We did and found out rates are negotiable on arrival. Also the Bali Beds are really expensive and weren’t booked up every day. We paid $180 twice and then found out our friend negotiated their beach bed down to $100, so that rubbed us. I could understand if they were booked but both days we were either the only one booked or one of two. Also the second day we booked we didn’t have service until well after noon. We had to make the bed up ourselves, and even after that our server was not present. Also, the ‘relaxing’ pool is right next to the entertainment pool, so if you really want a quiet place to soak and lounge, you will need to book a swim-out room. Both pools were pretty active and lively. The upsells. We already upgraded to the swim-out room and paid for dinner on the beach and Bali beds and they come around trying to sell you front row seats to the night entertainment. With it you get upgraded beverages and food, and front row. But you can attend the night entertainment and eat the buffet and it’s just as good, so I didn’t appreciate being upsold for events that everyone could just go to. Otherwise, this is a solid choice for an all-inclusive. I would recommend it. I wouldn’t upgrade anything unless you want the swim out room and I would wait until arriving to book any extras to try to get an additional discount.

Our stay at Secrets Maroma Beach Riviera Cancun was nothing short of extraordinary. We stayed here during our wedding celebrations, and after transferring to another Secrets property for part of our honeymoon, it became immediately clear just how special Maroma truly is. The other resort simply did not compare. Because of that, we are returning to Secrets Maroma to finish the rest of our honeymoon, and there is truly no place we would rather be. The food was absolutely phenomenal. We did not have a single bad meal our entire stay. Every restaurant delivered consistently delicious dishes with beautiful presentation and incredible attention to detail. The service throughout the resort is unmatched. It is warm, attentive, and genuinely thoughtful in a way that makes you feel truly cared for. One thing that stood out in particular was how promptly everything was handled. If you needed anything at all, it was taken care of immediately. The staff checked in every five to ten minutes whether we were at breakfast, by the pool, or relaxing on the beach. It was attentive without ever feeling intrusive and made the entire experience feel effortless. For the first time in a long time, it truly felt like a vacation where we could fully relax knowing everything was already taken care of. I have traveled to nearly 30 countries and have stayed at more than six Secrets resorts, and I can confidently say that Maroma exceeded my expectations by far. This resort operates on an entirely different level. A very special mention goes to Betsabe, who went above and beyond in every possible way. She helped me plan my cocktail hour the night before my wedding with so much patience and kindness. She assisted with securing day passes for our non resort guests, helped me print important items, and did everything in her power to make sure every detail was perfect. Her care, dedication, and heart made an already special experience unforgettable. I absolutely love her, and I absolutely love Maroma. One promise I have made to myself for this honeymoon is to have the fried ice cream every single night. It is that good. We cannot wait to spend the rest of our honeymoon here, soaking in the beauty, the service, and the magic that makes Secrets Maroma truly exceptional. This resort will forever hold a special place in our hearts.

Overall the Secrets Maroma was very nice. The staff was wonderful and didn't want us to lift a finger. The entertainment was a little disappointing and could use some more work. I guess the idea is that the resort is for realization but as a 30-something couple we would have preferred some more shows or lively music.

Secrets Maroma is especially a special place to visit, especially for first timers. The entire hotel is spotless, clean and beautiful. The service is impeccably amazing with outstanding service from Angel our personal concierge. Very professional and helpful. We were very lucky to have him and wish to have him again whenever we return. Customer Service, food, dining experiences, Entertainment, and the lobby bar are all number 1 in our books!

Beautiful-romantic resort The staff goes above and beyond! Food is excellent and the room is absolutely amazing. We will most definitely be back