Secrets Maroma Beach Riviera Cancun

We just got back from Secrets Maroma Beach and already want to go back — the service alone makes it worth it. The **Seaside Grill** was hands down our favorite restaurant. The hostess Jocelyn was so kind and welcoming every time, and our waiter Armando truly made every lunch special — he went above and beyond every single day and was incredibly friendly. The food here was the best on the property: the aguachile and ceviche tostada were standout favorites, and even the burgers were delicious (perfectly messy in the best way). We also loved the Pan-asian restaurant's sushi bar — super fresh and really tasty. The food at the Italian, Mexican, and French restaurants was fine, but the service everywhere was consistently excellent. The Oceana restaurant, though, was exceptional — and honestly, dining outside by the pool and beach makes everything better. And a shout out to the breakfast buffet - holy cow, everything you could ever want and more. The lobby bar was a fun vibe. We loved hanging out there, making bracelets while sipping champagne and tequila. Also, don’t skip the little café next to the lobby — great desserts and small sandwiches, and the candy jars at night are a fun touch. We did not do any shows or late night activities because we were asleep by about 9pm -- they looked fun though! We didn’t use room service much, but what we did order was quick and really good. We spent every day on the beach under a palapa — no need to upgrade to a beach bed, especially in early March since there were plenty of spots. If you go, try to sit in Ana’s section — she took such great care of us, always making sure we had drinks and everything we needed. We didn’t even try the pools because we’re total beach people, but they looked lively and fun. We brought small bills for tips (even though it’s all-inclusive), and it really made a difference — about $5 per meal and a couple dollars per drinks felt appreciated and well deserved. Our swim-out room was beautiful and felt very private. Everything felt luxurious — the linens, robes, soaking tub, and all the little details. The bed and pillows were incredibly comfortable — we slept so well. They even surprised us with a bottle of champagne and a banner on our door for our anniversary, which made the trip feel extra special. One random highlight: the lobby smells AMAZING — like a dream. If anyone knows what scent they use, please share because I need it. Overall, the service was exceptional from start to finish. We would absolutely come back.

Secrets Maroma Beach was our fifth different all-inclusive resort and our eighth trip to an all-inclusive. This was our best experience of all of them. Maroma is a beautiful beach despite the constant battle with seaweed. The main pool is quite large with plenty of soft lounge chairs around the pool. Food in the buffet and specialty restaurants was very good. Our concierge, Francia did a fantastic job taking care of any needs that we had, and Sergio was a wonderful waiter at the French restaurant! The only negative was the outrageous prices for the spa, but a half-mile walk down the beach gave the opportunity for a reasonably priced massage. This is not a one-and-done for us, we will come back again!

Beautiful hotel, good facilities - quite large./ busy, didn't feel particularly 'exclusive' Staff excellent, v friendly 2 good pools, although towels start going down on loungers at 7am to reserve spots and sunbeams eventually ran out - made worse because of sargassum on beach. Pool gets noisier in the afternoons - no surprise! Specialty restaurants very good, especially Himitsu & Bordeaux. Wine included was very limited (2 whites, 3 reds & a rose) and options to buy bottles were ridiculously expensive - else the All Inclusive really was Activities were good, although some of the pool ones were a bit tiresome 2/3 how's we went to (the music ones) were v good Beach out of action due to major sargassum infestation which was a big shame - not hotels fault & they worked tirelessly to clear it, but would put me off Cancun at this time of year Preferred Club upgrade pointless in a good 5* all-inclusive

Excellent service provided from check in to check out. Special mention to our concierge Hector who could not do enough for you and the following members of staff who made our holiday so unforgettable, Freddie, Alberto, Jimmy, Jose and the excellent exterior tennis coaches Paco and Javier

Our whole experience was excellent like always. This is why we continue to come back here. It is our favorite resort by far!