Secrets Maroma Beach Riviera Cancun

Our vacation to Secrets Maroma Beach was nothing short of spectacular. From start to finish, the staff were beyond incredible at making our experience one we will never forget. We were in the preferred club, and our concierge Roberto was phenomenal. We were celebrating a baby moon and he personally drew a banner to help us celebrate this. Beyond that, anything we needed he was on it instantly - truly one of the kindest people we have ever met. We really enjoyed the preferred amenities including the preferred lounge and preferred lunch area. Mateo from the preferred lunch space on the beach was the best! I will say if you are thinking of coming and not doing the preferred club, you get the exact same great experience. Only difference is you don’t get private check in, access to a couple of lunch / breakfast spots or the preferred lounge which is just more high end alcohol selection. The beach is the exact same on both sides and the staff don’t treat you any differently. We spent most of our days around the main pool. We liked how we never had trouble finding a pool chair each morning and did not have to get up at the crack of dawn to secure one. By noon it was pretty busy, but overall tons of space. Alejandra from the entertainment team was the best, definitely partake in her events she puts on including pool volleyball, pool basketball, mini golf, etc. Luis the pool concierge was also very helpful to find spots and put towels and umbrellas up for you. The beach - it is all it is cracked up to be. Unreal views and amazing sand. Unfortunately, it was seaweed season which we knew coming in, so we couldn’t swim in the ocean at all. But overall, it is still one of the best in Mexico. On the food side, all of it was incredible. The tacos and the preferred lunch restaurant were our choice almost everyday. But they have so many options for lunch including local cuisines that change each day. For dinner, there are 7 dining options at night and all are great. French (Bordeaux) was our favourite for the experience and the food. Nicoletta and Francesco were unbelievable, honestly have never had such great service and they went above and beyond to make us feel so special. On our last night, they made us a special dessert to celebrate our babymoon. All dining options are great and would recommend trying all of them if time permits. We loved our stay and would absolutely return. The resort is worth all 5 stars, and some.

This is our third Trip to Secrets Maroma. We continue to go back because of the exceptional service, dining, entertainment, spa, and the rest and relaxation we have come to appreciate over and over again.

Our stay at Secrets Maroma Beach was absolutely amazing!! The service was amazing, the food was amazing, and the resort was beautiful! The rooms were awesome & so clean. The atmosphere was amazing and the location from the airport was an awesome plus as well.

This was one of the worst resort experiences we have ever had. We booked a six-night vacation at Secrets Maroma Beach Riviera Cancun expecting peace, relaxation, fresh ocean air, and time on one of the area’s famous beaches. Instead, we left after only three nights because the conditions on the beach became unbearable. The beach was the only place where we hoped to relax, listen to the waves, and enjoy the ocean breeze. Unfortunately, diesel tractors were operating there throughout the day to remove seaweed. We understand that seaweed must be managed, but the constant exhaust from these machines completely destroyed the beach experience. Rather than smelling the ocean, we were breathing heavy diesel fumes. The black exhaust was overwhelming and seemed to remain in the air around us. We could smell it in our noses, feel it in our throats, and by the third day we felt as though the fumes were affecting our breathing and lungs. At that point, we no longer felt comfortable or safe remaining at the resort. We did not leave because we changed our plans or simply decided we did not like the hotel. We left because the constant diesel exhaust made it impossible to use the beach and made us genuinely concerned about continuing to breathe those fumes. A luxury beach resort should not expose its guests to machinery exhaust for hours while they are trying to relax beside the ocean. Our six-night vacation was cut in half, and the entire trip was ruined. We paid for six nights but were forced to leave after three. So far, we have received a refund for only one unused night, while the remaining two nights have still not been refunded. This was supposed to be a peaceful and restorative vacation. Instead, we spent our time trying to avoid diesel smoke and ultimately had to leave early. The experience was deeply disappointing, stressful, and completely unacceptable for a resort that presents itself as a luxury destination. Until the resort finds a way to manage the seaweed without filling the beach with diesel fumes, I cannot recommend Secrets Maroma Beach Riviera Cancun. Guests deserve to know that the beach experience may involve constant machinery, black exhaust, and an overpowering smell of diesel rather than clean ocean air.

Beautiful resort and the staff is top tier. They are always kind and attentive and go above and beyond to make your stay the best possible experience. My wife and I honeymooned here and absolutely loved it!! We can’t wait to come back :)