August 13, 2017 for 3 nights for 2 adults.
Secrets Maroma Beach Riviera Cancun in Playa del Carmen, Mexico
The leaves of tall palms rustle in the gentle Caribbean breeze as the fragrant aroma of tropical flora fills the air, beckoning guests to explore the paradise that is Secrets Maroma Beach Riviera Cancun. This adults-only all-suite playground invites guests to pursue every indulgence while being pampered by an attentive staff in a breathtaking setting along the coast of the Yucatan Peninsula. Suites are designed with a focus on simplicity and romance, with four-poster king beds or two double beds, in-suite Jacuzzi for two, and private, furnished terrace. Swim-out suites provide direct pool access, while all rooms are elegantly appointed with thoughtful amenities. Guests who download the Secrets Resorts and Spas app enjoy Unlimited Connectivity during their getaway, including free wi-fi anywhere on the resort, free calls to the US, Canada, and landlines, and access to dining menus, restaurant times, and facility information. Every guest of Secrets Maroma Beach receives the royal treatment, but Preferred Club members enjoy an extra hint of luxury, including afternoon hors d'oeuvres, daily continental breakfast, and access to the Private Preferred Lounge.
The resort boasts nine eateries and seven bars specializing in everything from Western favorites to Pan-Asian fare, and savory, local seafood. Foodies who favor an even wider variety may find themselves enjoying a different delicacy daily with the Sip, Savor & See Dining Experience, which provides guests with the opportunity to sample the cuisine at 60 surrounding restaurants as part of the all-inclusive Unlimited-Luxury® package. Secrets Spa by Pevonia is a sanctuary for the senses, offering healing hydrotherapy, relaxing aromatherapy, and an array of massages and treatments that focus on pain relief, relaxation, and even skin care. Exciting events and nightlife options include the Stargazing Rock n' Roll Party, Desires Music Lounge, and an endless list of land and water activities. At Secrets Maroma Beach Riviera Cancun guests are welcome to try everything, or do nothing at all.
Location of Secrets Maroma Beach Riviera Cancun
Nearest Airport: CUN
Amenities for Secrets Maroma Beach Riviera Cancun
- General Information
- 412 Suites
- Adults Only
- 24-Hour Room Service
- Swim-Up Bar
- 7 Restaurants
- 7 Bars
- Beach Wait Service
- On-Site Amenities
- Fitness Center
- Game Room
- Outdoor Whirlpool
- In-Room Amenities
- Turndown Service
- DVD Players
- Hair Dryers
- Satellite Television
- iPod Docks
- Beach Volleyball
- Mini Golf
- All Inclusive
- Honeymoons & Romance
- Spa & Wellness
- Summer Getaways
Reviews for Secrets Maroma Beach Riviera Cancun
Check-in wasn't friendly and no information was provided about the resort - we were just given a map. The room was fine and the resort is beautiful. The beach has white sand and crystal clear water - perfect. The pool, beach and entertainment staff work really, really, hard and the quality of entertainment is excellent. There's a great gym. Wifi is patchy. Although it's all inclusive there is pressure to buy bottles of wine - some poor staff member has to walk around the beach and pool offering a private table during the evenings entertainment in exchange for buying a bottle of wine. Otherwise you have to share with 10 or so people. It wouldn't be too bad, except that a bottle of local Mexican wine starts at 70 dollars and increases rapidly from there. I don't drink either. We tried to get into the Italian restaurant but each time they told us we'd have to buy a bottle of wine in order to have a table. We managed to eat there once and it was ok - not spectacular. Food at the Mexican was great. The French was fine (tiny portions) and the Asian restaurant was fantastic. The Asian restaurant also had first rate service. Prices at the resort were eye-waveringly expensive. A small can of deodorant in the resort supermarket cost ÂŁ12.50 - over 12 times the cost of the same thing in a UK supermarket. Take plenty of suncream as a small bottle will set you back the cost of a meal for two. I was served uncooked chicken 5 times in the two weeks I was there but even though I pointed it out there was no follow up, no offer to recook it. This seemed to be a feature of the resort - if things goes wrong they don't make much effort to address them. When our room wasn't serviced the response from reception was 'you must have left the do not disturb light on' (we didn't). When they took away one of our dressing gowns it took three days and speaking to three different people to get it replaced. We asked for a takeaway breakfast as we had an early trip to Chichen Itza. This is a common trip and this is supposed to be a 5 star resort. However, we had to speak to four different people. Finally they said they could arrange a take away lunch but said they couldn't do a breakfast! We asked for chicken but not pork (not for religious reasons - I just don't eat pork) but when we picked it up they just put chicken on top of the pork. The reception staff were cold and unfriendly. When I took a phone I'd found to reception I was ignored. Finally the receptionist looked up, said 'Room Number?', took the phone from me and looked back at her screen. British Airways cancelled their flights and emailed the hotel to say there were no flights and we were to get ourselves home. The reception staff wouldn't help at all. However, the main issue I have with the resort is this. It markets itself as 'relaxation, romance'. In fact, for the whole two weeks we were there, it was full of corporate groups. Couples having a drink at the bar or at the pool creates quite a different atmosphere than groups of colleagues on an all you can drink deal. At one point there were around 100 people from Buffalo Wild Wings running around the pool area sloshing cans of beer everywhere while they did a treasure hunt. There was a tax company, a supplements company etc etc. And so it was noisy all the time - big loud groups of people drinking from early in the morning until late at night. We spent most of our time at the beach in order to get away from it, but even then there were lots of loud, shouty, groups. It is a beautiful resort, but it's more of a party place than a relaxing or romantic resort. I pitied the people who were having their honeymoon there. One couple had used the hotel's wedding list. Their family and friends had given the hotel over 1400 dollars but the couple had arrived to be told that the hotel had no record of their money. They were, understandably, distressed. On a positive note, it is a very inclusive resort - and there were people of different ages, ethnicities and sexualities. There were some awesome staff - Alvaro, Daniel, Armando, Jesy, Mini-cooper, Sergio, Erika, Wilberth - to name a few. I would consider going back but with my eyes open - that it's a party resort rather than a relaxing one. Or else I'd find a nearly by resort with access to the same beautiful beach.
waynecom7 - London
Great Experience! So loved the Hospitality... The drinks where awesome. The Hibachi was amazing!! would love to come back again.. Loved the entertainment that was done everyday.. And to see the iguanas chilling by the pool area was so cute.
thompson162016 - Columbia, Mississippi
My husband and I visited Secrets Maroma Beach in Playa Del Carmen for 6 nights/7 days. The resort is BEAUTIFUL. Best beach in playa hands down. The staff is amazingly friendly and helpful. You do not need to lift a finger at all in this place! While it is a decent sized resort, it never felt crowded. The beach was never crowded and there were people who were constantly coming to ask if you needed water or another beverage. They had daily activities (learn Spanish, cross fit, volleyball, soccer, tennis, learn how to mix drinks, etc...) to keep you busy if you aren't the type to just lounge. The activities change daily. The restaurants were very good. Go between 6-7:30 before they get crowded. They had a nightclub, nightly shows and theme dinners, which were all up to par. The only vice was they advertise "complimentary golf" at another resort, but t is not complimentary. They cover the $100 green fees. You need to pay for transportation there, clubs, shoes and a golf cart, which equaled out to be like $150-$200. If you bring your own clubs and shoes it would be better, but you'd still have to pay something. We did not utilize the spa, but it was beautiful. They have daily spa specials that seemed worth the value. Make sure to bring a lot of sunscreen--my husband and I used almost 3 bottles because you need to reapply frequently. The gift shot charges $23 per bottle for the same exact stuff I could spend $6 on at Walmart! Bring extra. They provide a great bug repellent even though the bugs weren't horrible. The rooms were great. We had a junior suite/partial ocean view and it was perfect. We didn't spend much time in the room. They restock towels 2x per day and your mini fridge daily with soda, water and beer. We would definitely go back to Secrets Maroma Beach!
SR16142 - Tulum, Mexico
My husband and I stayed here May 2017 to celebrate our anniversary and it was the best decision we have ever made. We stayed in building 26 fourth floor. Our room was lovely and we had views over the resort and beach. Our concierge was Roberto and he was excellent. He was always there ready to help us with dinner reservations and golf trips for my husband. The food and drinks were all delicious and the staff and service was excellent. Marcos in Barefoot Grill made us feel like VIPs every time we ate in there. Jesy and David (Mini cooper) were great and funny and my husband enjoyed all the sport activities everyday. EVeryone we met made It an Anniversary Trip of a lifetime so much so we have already booked to go back May 2018.
SAMB46 - London, United Kingdom
My husband and I had such a wonderful experience at your resort. From start to finish we were very happy with the overall experience! Will definitely be coming back in the future for another trip. Thanks