Secrets Maroma Beach Riviera Cancun

My boyfriend Paul and I just returned from an incredible week at Secrets Maroma Beach, and I honestly cannot say enough wonderful things about our experience. This was my second visit to the resort, although my first was about 10 years ago, and it was so special to come back after all this time. The resort is just as beautiful as I remembered, and it was also exciting to see the improvements they are making, including the new Preferred Club pool that is currently in the works. We stayed in a Preferred Club Governor’s Suite with an ocean view and swim-out, and it was absolutely beautiful. If you are debating whether Preferred Club is worth it, in our experience, it absolutely was. The additional amenities and level of service made an already amazing vacation feel even more special. But what truly sets Secrets Maroma Beach apart is the people. Our concierge, Marcelo in Building 27, was absolutely phenomenal. He went above and beyond for us throughout our entire stay and made us feel incredibly well taken care of. He was attentive, kind, professional, and genuinely seemed to care about making our vacation as wonderful as possible. We also cannot say enough about Aldo, the Head Concierge. Our experience with Aldo was exceptional and I cannot imagine a better person suited for his role! The level of care, professionalism, communication, and genuine kindness he showed us was something we will never forget. Between Aldo and Marcelo, we truly felt like they went above and beyond to ensure that our experience was a dream we would want to relive over and over again. We cannot thank them enough. Another person who deserves special recognition is Freddy at World Café during breakfast. He provided such wonderful service and was one of those people who simply made our mornings better. It is staff members like Freddy who turn a beautiful resort into a place you remember long after you get home. The food and drinks throughout the resort were fantastic. We especially loved the blackberry mojitos with 1800 tequila and the strawberry margaritas with 1800 — definitely two drinks we will be missing at home! We were consistently impressed with the quality of the food, cocktails, and service throughout our stay. We also enjoyed the spa and had wonderful massages and a facial. The spa itself is beautiful and relaxing, and the treatments were exactly what you hope for on a vacation like this. There was plenty to enjoy in the evenings as well. The nighttime entertainment was so much fun, and the silent disco was definitely a highlight. It was such a fun atmosphere and one of those vacation nights you find yourself laughing about afterward. We also had the opportunity to enjoy a Presidential Beach Cabana, which was simply amazing. Spending the day right on that gorgeous Maroma Beach with incredible service was one of the highlights of our trip. Off property, we did a catamaran excursion to Isla Mujeres, which was another fantastic experience and something we would absolutely recommend if you want to get out and explore for a day. One other tip for future guests: bring cash for tipping. The staff here work incredibly hard and provide such wonderful service that we were very happy to recognize them throughout the week. We found that having roughly $300–$400 in smaller bills for a week made it easy to tip bartenders, servers, housekeeping, concierge staff, beach and pool staff, and others who helped make our stay so special. Secrets Maroma Beach is obviously a gorgeous resort on one of the most beautiful beaches in Mexico, but what makes it truly exceptional is the staff. The level of service we experienced was top-notch from beginning to end. There were so many people who contributed to making our vacation special, even beyond those whose names we were able to remember. Ten years after my first visit, I can say that Secrets Maroma Beach still holds a very special place in my heart. Paul and I left feeling incredibly grateful for the experience and for all of the people who made our week so memorable. Thank you especially to Marcelo, Aldo, Freddy, and the entire Secrets Maroma Beach team for making our trip an absolute dream. We will absolutely be back. Sending much love and gratitude from Atlanta ❤️

​Our wedding anniversary stay at Secrets Maroma Beach Riviera Maya (Preferred Club) was nothing short of perfection. While the stunning beach and top-tier amenities made for an incredible getaway, the staff truly elevated our vacation from great to extraordinary. Their attentiveness, genuine warmth, and exceptional customer service set a new standard for resort hospitality. ​We want to extend a special, personal thank you to several team members who went above and beyond to make our trip unforgettable: ​Room Concierge Marcelo: Thank you for anticipating our every need. Every request was handled effortlessly and with a warm smile, keeping our schedule completely stress-free. While we were at the beach on our anniversary, Marcelo surprised us by decorating our room with a door banner, rose petals on the bed, and a thoughtful, handwritten card. ​Beach Concierge Luis and Beach Cabana Waiters Miguel "Mikey" and Gaspar: Your cheerful energy and exceptional attention to detail made our beach days so special. On our anniversary, Luis surprised us at our cabana with espresso martinis and a gift bag of Mexican coffee beans. His prompt service and friendly conversations made relaxing by the water an absolute pleasure. ​Housekeeping & Mini-Bar Team: A special thank you to Noemi in housekeeping and Humberto on mini-bar service. Noemi kept our room spotless and fresh, while Humberto noticed our favorite snacks and beverages and kept them generously stocked without us even having to ask. Exemplary service from both! ​Main Lobby Bar: Felipe provided an elevated, unforgettable experience. His deep knowledge of Mexican tequilas turned late-afternoon drinks into a masterclass in mixology, and his custom cocktail creations were the highlight of our evenings. His passion, sophistication, and warm hospitality represent the absolute best of five-star service. ​Every employee we encountered treated us like VIPs, ensuring no detail was overlooked. The Preferred Club experience, paired with this world-class team, made this one of the most relaxing and luxurious vacations we have ever taken. ​We are already counting down the days until our return to paradise. Thank you to the entire Secrets Maroma team for an exceptional stay!

It was such an amazing 6 days. My wife and I have been married for decades and this was the best tropical vacation we’ve ever experienced. And we’ve been to Mexico and the Caribbean numerous times. From the very moment we arrived on the property to the time we departed, everything was 5-Stars: from the all rooms and facilities, to the food and the cleanliness, from the spa to the beach, and yes, there was a large amount of seaweed, but put that on Mother Nature not the resort. They did everything possible to immediately clean it up on a daily basis. Secrets delivered very prompt and attentive and respectful customer service. If you go, get the Preferred Club, you won’t be disappointed with the amenities, the service and exclusivity. Our concierge, Roberto, anticipated our every need and wherever/whenever we needed service he was there to provide it. The pampering was exquisite. The only problems we had were with our door locks and our keys not working, but when we reported it, the problems were fixed immediately by security. Oh yeah, there was a problem with tropical knats/bugs interfering with the outdoor buffet for the fire show that was put a damper on the evening for me. Otherwise, we can’t wait to book our next trip to this beautiful resort. Do yourself and significant other a favor and go to Secrets Maroma Beach. We were so impressed we’re considering becoming Secrets Members to take advantage of the other Secrets branded resorts. we had other guests share with us how much they enjoyed having a membership in the Secrets Resorts Brand

If I could leave 10 stars for this place, I would. Everything about my weeklong stay was fantastic - from the gorgeous room and awesome restaurants, to the engaging activities and amazing shows each night. But nothing, and I mean nothing, compares to how incredible the staff is. I travel quite often, and I can say with full confidence that I have not been to a resort with better staff, anywhere else in the world. People like my amazing concierge, Francia, went above and beyond to made me feel so safe and cared for. I had so much fun doing dance class with Uriel and karaoke with Angel (aka Brown Sugar lol!). I really valued chatting with Alejandra by the pool and doing archery for the first time. And Danny helped me polish off my spanish in the most fun 1:1 spanish lesson! I wish I could remember every single person's name, especially the waitstaff who served drinks at the pool in the scorching heat and housekeeping who kept my space spotless and prepared bubble baths for me each night. All that said, thank you to every single person at Secrets Maroma. I teared up leaving as they truly were my home away from home during a challenging time in my life. I am grateful.

We have traveled to Secrets of Maroma many times since 2009. It’s our favorite beach destination. The service is 5 star quality, the entire team is outstanding in providing for our every want.💖. The grounds are kept immaculate & the cleanliness of the rooms is outstanding. The staff goes above & beyond in making sure our vacation is noteworthy. We highly recommend this beach resort. We will continue to travel to Secrets of Maroma as much as possible.