Secrets Maroma Beach Riviera Cancun

We recently stayed at Secrets Maroma Beach and overall had a really great experience. The resort itself is beautiful, with one of the most stunning beaches we’ve ever seen—soft white sand. There was a lot of seaweed but the staff was working very hard to clean it. The staff truly made our stay special. Our butler, from bldg.25, Roberto, went above and beyond to make sure everything was taken care of. He was attentive, professional, and always available when we needed anything. We also want to give a special thank you to Rodriguez Estefani, who was incredibly friendly, sweet, helpful, respectful, and resourceful throughout our stay. Interactions like these really made a difference and made us feel welcome and cared for. The food was another big plus. There were plenty of options, and we enjoyed most of the restaurants we tried. Service was consistently good, and the overall atmosphere of the resort felt relaxing and well-maintained. There was a small misunderstanding at the Mexican restaurant regarding some extra charges for tequila, but it was smoothly handled by a manager during checkout. The only downside for us was the spa—we found it to be extremely overpriced for what was offered. While the facilities looked nice, the pricing didn’t feel justified compared to other similar experiences we’ve had. Overall, we had a wonderful time and would definitely consider coming back, especially for the beach, the food, and the amazing staff.

Absolutely a must on your bucket list. This place is top notch. You will not regret it. The minute you arrive via your transport they swing open your door & greet you with a smile & say welcome home. From that moment on you will not lift a finger. We were lucky enough to have Daniel for our arrival & departure he was so efficient, friendly & clearly loves what he does to make everything run smoothly. Check in was seamless. We did the preferred & were brought directly to a private area & sat down greeted with a glass of champagne each. We were assigned our room & then taken to our building via golf cart. Aaron was our guide & brought us to our room. He was pleasant & showed us around our suite & gave us a run down on everything in our room & about the resort. We stayed in building 27 Oceanfront & it was breathtaking. Brandon was our concierge & went above & beyond for us. He made sure our refrigerator was stocked with anything we asked for. He arranged breakfast in bed for the next morning & there after we had a pot of fresh coffee waiting for us every morning at 9am. He arranged for our Bali bed & our reservations for the Teppanyaki table. Every morning on the way to the beach he would greet us asking how we were and if we had any special request. One day he actually came down to the beach to see how we were & if we needed anything. Bali bed is a MUST. Treat yourself to getting one. Even if it’s just for one day. You will have private butler service for the day. Your drinks will be cold all day long they keep switching out ice buckets for you. They even bring you wet towels to cool you down from the heat. Shout out to Alberto who was our server the very first day & greeted us every day by our first names he was awesome, friendly & accommodating checking on us the whole week! I need to wrap this up so let me say that the food was amazing in every restaurant, service was above and beyond everywhere from the pool, the bars & the shows I can go on all day. This resort is immaculate & everyone here truly will treat you like royalty. I cannot stress enough that this place is a must!!!! Thank you secrets for making our 30th wedding anniversary magical. We will be back. “HOME”.

Fantastic Experience !! Special mention to: Hector our concierge, Janet wine sommelier, Hugo the Beach Concierge, Dario serving drinks and food at the beach

I traveled for the first time solo to Secrets which is known for romance/ couple getaways but never as a solo traveler felt out of place or unwelcome. Greeted with remarkably cool towel and “Welcome Home”, as well as my first drink was a great way to kick off my birthday. The staff went above and beyond to accommodate (except when I asked for a kiwi margarita🤣) and continually pampered and catered / met every need. I was Preferred club and stayed in Building 25, with Roberto as my concierge. He greeted me promptly upon arrival in my room, walked me thru the room, preferred benefits. He also booked the Bali bed & all my spa services, notifed them of my birthday which made the services extra special. His attentiveness and follow ups to all request was exactly what I needed my birthday weekend. Highly recommend! The room was cleaned everyday, refreshed at night and the staff worked hard. The spa was phenomenally relaxing- I’m glad I listened to the reviews. My massage was so relaxing and a great reset. Lily performed my make up and mini facial and explained every step without trying to oversell the products, and my make up came out flawless! Preferred club was 100% worth it. The lounge alone for provided the absolute best and freshest drinks, and the conversations with the bartenders and other members were always nice. I didn’t eat there often but fresh fruit and chia seed pudding was great post workout, and they had delicious salmon and beef skewers. The Preferred beach club= most efficient with drinks. Though I rotated the same drinks throughout the resort, the preferred beach club seemed to be less sweet. I would have appreciated loungers with cushions but service was the best in the resort. The preferred resturant was good, however I only ate there once for lunch. The short walk from the room to the beach & lounge were nice, as well as the upgrades that came with Prefeered (upgrading massage, etc) Restaurants - Portofino (Italina) - My favorite. I dined here my first night. Bernardo & co. made it a seamless and quiet experience. The beef carpaccio & lamb osso busco 10/10 Bourdeaux (French) - Birthday dinner was here . The beef tartare was remarkable. The filet with shrimp were great, well cooked. Kitmu (Teppenyaki) - great show & good food. They give you just enough. Flavorful and well rounded . Buffet- I attended breakfast here everyday. Always an assortment of fresh fruit and veggies, atleast 2-3 meat options including non pork , 2 omelette stations, smoothie station. Activities I actually never made it to any of the shows but I did catch the live pianist, singing / guitar duet, and sprinkles of pool activities like fun hour. aqua aerobics was always packed, as was the gym(but you can still find something to do). Casino night was great, silent disco was a hit, and so was karaoke. They always had fresh food by the pools, and differnt stands depending on the day (coconut / pineapple fresh, Texas de Brazil, tacos etc) Retailers on the beach weren’t pushy or frequent, which I liked. The resort was beautiful and just big enough to interact with others, but also have space and peace as an introvert. Everyone was friendly, always willing to talk & just good company. 10/10 Personnel! Roberto: concierge in building 25 Ceasar: Bell Hop Julio & Eduardo : UVC sales person Manuel : preferred beach waiter Bernado : Waiter @ portofino Angel : bartender preferred club lounge Alejandro & Gina : breakfast buffet Lily : Spa Danielle : concierge I’ll be back in the summer!

This is a beautiful resort with the most friendly staff. Shout out to the BEST pool server Miguel. He greets you with a smile and you never have to wait for anything. He remembers your name and your order daily. We have been to several Secret resorts and have never had someone as special as Miguel. He is the reason we will be back. Ruben at the Barefoot grill will make you an amazing lunch and snack that won’t disappoint. Our concierge, Roberto, greeted us every day by name with the activities for the day and made sure our room was stocked with anything we needed. We were disappointed in the Preferred Club check in. It is beside the regular check in and when declining the timeshare presentation were left to explore the resort on our own. We found out that there was a Preferred Club restaurant tucked away behind the pools on our third day. If you are there to relax then this is your kind of resort. The music is very boring except when water aerobics is going on. If you are looking for a more upbeat atmosphere this is not the resort for you.