Secrets Maroma Beach Riviera Cancun

Everything was excellent. Service, food, entertainment, ambience. Our building concierge was Angel and he was very attentive and ensured we had a fantastic stay. We did a number of add-ons and we thought all were a good value. We did a pool cabana, a beach Bali bed, romantic dinner on the beach, and a couples massage. For the days when we didn’t have a reserved space, the pool wait staff were very attentive and the pool concierge did a great job ensuring that chairs were not being saved but not being used. They stuck to a 45 minute rule and we did see them remove items a number of times to make space for people who were looking for a spot. This is the best adherence we have seen at any resort, and appreciate that the staff pay close attention to this. The only downside was all the sargassum on the beach. It was really bad this trip. However, this is not something that the resort can control, and they did a great job working all day each day trying to keep it cleared out. Overall, we had a fantastic trip and will definitely be back!

We have just returned from 10 blissful days celebrating our 20th wedding anniversary at Secrets Maroma Beach. This is a really special place and we loved every minute of it. The resort itself is absolutely gorgeous, the food options are plentiful and delicious, the beach is stunning (even on a bad sargassum day), the staff are absolutely incredible (shout out to Marcelo, building 16 concierge) the entertainment and activity programme jam packed and varied, although we didn't go to any of the evening shows. An unexpected highlight for us was all the wildlife and different birds all around. Beautiful! There is a lack of information within reviews about the accessibility of the resort, so I want to focus on this to help others like me who have mobility challenges and use mobility aids or wheelchairs. The resort has ramped access to most areas. On arrival we were taken right up to our door in a golf cart. I was told that you can call for a cart at anytime, I didn't test this theory but it's a great option. There is even a 'rain route' which is an undercover walkway from the lobby building to every single building which I thought was fabulous, especially as I walk slowly and benefit from it on a very rainy day. There is a lift in all buildings including the lobby/restaurant building. I have seen some reviews where people incorrectly state that there is no lift up to the restaurants, this is not true however it is rather hidden with poor signage so I can see why people think this. The lift on the lobby level is located past the pharmacy, preferred check in and restrooms and then around the corner to the right. This comes out on the ground level in a corridor next to the fitness centre. To locate it at ground level, go towards the fitness centre between the world cafe and the theatre entrance. The main doors to this corridor are tall, not particularly wide and open outwards, so if you are a wheelchair user you may need some help here. The paths around the resort are level and wide and I noticed that staff coming towards me with trolleys would always stop to allow me past them. Yet another example of the incredible people and service here. The Preferred Beach Club quickly became my favourite place and it is boarded and the tables spaced so you can get around easily. Access to the actual beach section from the club does require walking on some sand though. The Beach itself has a Boardwalk leading to the beach bar and connecting both sides of the resort. This boardwalk isn't entirely level so could prove challenging to some. I stayed in a preferred junior swim out suite in building 16, so I was on the ground floor but there is a lift in all buildings. The room was mostly accessible with a small step into the shower and an inbuilt seat which was really helpful, but the large jacuzzi bath is very high sided so may be out of bounds to some. Please note that there is a step in the room between the bed and seating area. This is illuminated by a motion sensor light which is a thoughtful touch. I'm not sure if every room has this step or not, but I advise you check when booking. The swim out patio was fantastic. I found the swim out pool to be quite thoughtfully designed with terrace style steps which are shallow and wide. This meant that I could enter the water holding the wall for balance down to the top tier and could then arrange my float under myself before getting in deeper which was perfect. But please note that there are no handrails at all in these pools. The depth is 4ft. The resort itself is well proportioned but there is still a lot of walking if you are in the buildings nearest to the pool and beach, so just be aware of this as well. I hope you found this helpful. All in all the accessibility of the resort is really good and you will have a wonderful time!

This place is spectacular with over the top service. The hotel is absolutely beautiful. Roger the concierge in building 26 seemed to always be available and quickly responded to all of our requests. Jose, Hugo the beach concierge and Ana (waitress) at the beach seemed to know what we needed before we did & were watchful of us at all times. Beatrice for turn down service was the best! The activity team was great as well! The ONLY bad thing I have to say about this resort is the number of Bali beds that block the view of most of the chairs on the beach.

Quick Trip Report We have been traveling to Mexico for 20 years and have stayed in many AI What I like about this property: Staff – the best resource, they go out of their way to make sure you are cared for. Roberto was #1 ! Cant say enough about him. Buffet – the best of any AL I have been to (their breads and pastry are FRESH) Their Al La Cartes are on the same level as other high end AI – easy to get in to with little wait times. My favorite was the Mediterranean one, the Greek Chicken was wonderful The grounds were stunning and well kept -beautiful property. I loved all the jungle look surrounding this resort. We did preferred club - the preferred lounge was right around the corner – good to pop in for a coffee or drink Spa was very nice and was accommodating- plus some good discounts I am not a night owl – so I did not get to the shows, I wish they would have started earlier. Drinks were fine and a good variety Loved all the live music around the pools in the afternoon. The Pizza cart by the pool is a great idea for lunch or snack What I did not like Swim up was to cold to use and a waste for me Pools were also very chilly- I wish they would have heated one in March. Not many people were using them due to being chilly. The towel game was on due to the heavy sargassum on the beach – so no chairs unless you got one before 7. The bartenders at the swim out did not know what a Mexican Flag Shot was (and did not seem interested in making one) *** this is a tradition for us on our last day I would go back, but I would skip the swim out unless it is late summer.

The service people and the food were absolutely great. I want to give a shout out to building 14 concierge Angel who was extremely helpful, Fritz the social coordinator was awesome, super friendly, and helpful and to waiter Armondo at the Seaside grill who made lunch everyday a great visit. I do want to give a warning. As nice as the resort is STAY AWAY from the pharmacy. We paid 66usd for a tube of antibiotics that would be 10 at home. It was the only thing that gave us a poor impression