Secrets Maroma Beach Riviera Cancun

Excellent service all around everyone greets you as soon as you arrive our concierge Angel Lopez very helpful food was excellent

This is our 16th visit to this location. Every September we return to Secrets Maroma and are always impressed by the staff, grounds and more. We love to see improvements when we visit, sometimes as simple as a fresh coat of paint, other times it's major construction which will benefit the guest in the long-run. The staff and food is great, we love seeing familiar faces and are pleased to know that Secrets Maroma is taking good care of their employees, as they have longevity.

Secrets Maroma is our favorite home away from home! All of the team is exceptional and welcomes you every step of the way. Our beach waiter Alberto absolutely made the trip. This is our third time here and we’ll for sure be back!

We came back after an excellent year in 2025 to find that it was as good in 2026 and will be back in 2027. We had a great experience from the moment we checked in to moving from our first room with help from Angel to our sea view room in block 25. Our concierge, Marcelo was brilliant and to be honest, everyone was fantastic from Domingo in the French Restaurant, to Caroline cooking our omelets to perfection at breakfast. I have recommended Secrets Maroma to many of my clients and will continue to do so.

We recently returned from our stay at Secrets Maroma Beach. This was our 4th time staying at a Secrets resort—and while Secrets Playa Blanca remains my absolute favourite, Maroma was still an amazing trip highlighted by outstanding service, beautiful facilities, and delicious food! The Resort, Spa & Amenities The resort grounds are lovely, clean, and well kept. The spa is absolutely beautiful and well worth a visit—I had an extremely relaxing 25-minute back, neck, and shoulder massage with Melissa, who did an amazing job. Rooms & Service Our room was spacious, clean, and comfortable. Any requests we had were attended to quickly and efficiently. Initially, we were placed in room 2423, which wasn't truly an ocean view, but after requesting a move, we were reassigned to room 2540, which had a fantastic ocean view. The AC wouldn't go below 70°F, making the room a bit warm, and at one point, we had an issue with the unit - our room went to 75°F overnight and would not cool down. However, maintenance had it resolved within an hour, which we really appreciated. Things to Keep in Mind (Cons) - Construction & Pools: There is active construction right now as they build a Preferred pool (there isn't one currently). While the noise didn't bother us much in Building 25, my parents were in Building 16 and found it a bit disruptive. Also, note that the pools were quite warm during our stay. - Beach: There was a lot of seaweed on the beach, though that’s just down to the time of year rather than the resort itself. - Atmosphere: If you are looking for an authentic Mexican feel, there isn't a ton of local Mexican culture reflected in the programming or vibe, though that seems to be standard across the Secrets brand rather than specific to this resort. Special Shout-Outs to the Staff! The staff truly made our trip memorable with their top-notch service. We'd especially like to acknowledge: - Robert & Talia (Concierges in Building 25) – Both went above and beyond to make sure our stay was outstanding. - Melissa (Spa) – For a wonderfully relaxing massage. - Domingo (Bordeaux) & **Carlos** (Seaside) – Excellent dining service. - Leo, Wilbur, & Rene – Fantastic pool drink servers who kept us refreshed. - Luis – Pizza bar. - Angel (aka "Brown Sugar") – Great entertainment and energy! - Daniel (Lobby Front Desk) & **Octavio** (Bell Service) – For warm welcomes and smooth logistics. Thank you to the team for taking such great care of us!