Secrets Maroma Beach Riviera Cancun

From the moment we arrived at Secrets Maroma, we were treated like royalty. We were greeted by staff immediately and taken to the check-in area for preferred guests. Check-in process was about as quick and seamless as possible. We had to wait a few hours for our room, but we had a nice leisurely lunch at one of the restaurants. The room itself is very nice and quite large. Nicely appointed with beautiful patio with a comfortable couch, table and soaking tub (just in preferred rooms). The resort is beautifully landscaped. Beach was beautiful with plenty of palapas available for guests. We never had to reserve a spot as there was always one available. We enjoyed the quiet on the beach. There was quite a bit of seaweed but secrets does a good job raking it and keeping it under control. We swam every day. Also enjoyed daily water aerobic and spinning classes at the pool. There were multiple shows and music performances every evening. What is quite amazing about this resort, is that there are so many small alcoves and sitting areas, that it was always possible to find a private area all to yourself. The service was absolutely top notch. They simply could not do enough for us. Be prepared to be greeted with a smile from every employee who passes you by, regardless of what their job is. Special shout out to our concierge, Roberto who texted us every day with the schedule as well as making sure that our needs were met. In terms of the restaurants, we enjoyed them all, especially the pan Asian restaurant. We also enjoyed the live music during breakfast (violin or sax). There were so many small touches that add to the experience at the resort, that are too many to mention. This was our second visit to Secrets Maroma and I can’t imagine going anywhere else to escape the cold New England winter. Thank you Secrets Maroma.

We had an amazing stay at Secrets Maroma Beach. The service could not have been better. The food was great, and the grounds were beautiful. Special thanks to our concierges Marcelo and Bramdon. They made sure we had everything we could ask for, and made our stay extra special.

Best food and service we have every had in Mexico. Staff was exteremly attentive and helpful. Special thanks to: Margarita, Manaces, Alexis, Mateo and Julio - Preferred Dining Jessica, Gonzalo and Clary - Lobby Bar Dominco and Pablo Bordeaux Restaurant Abigale and Rogelio - Preferred Bar Manuel and Liz - Beach Cabanas Manuel - Pool Cabanas Edy - Preferred Beach Karen - Concierge Zayda and Luis at UVC

Lovely resort. Beautiful room and amenities, but the highlight was the staff. Especially our concierge Héctor, who was so helpful and friendly.

You get what pay for and this holiday was exceptional. Easy to get around for those with reduced mobility, great restaurant choices. Loved not having to reserve for meals. Building 14-15-16 are very well located and swim out room is very nice and quiet. Only problem is the amount of sargassum (weed) on the beach and ocean. Some tractors picking it off our beach but ocean was not nice to swim in. Not the resorts fault as it is all over the Caribbean and ocean coasts. Chairs and umbrellas on beach are great and were easy to access. Beach is very quiet, pool has more music and activities.