Secrets Maroma Beach Riviera Cancun

We had an amazing experience with Isaac Arenas at Secrets Maroma for our babymoon photoshoot. He made us feel so comfortable and made the whole experience fun and easy. He was always giving us great posing ideas, and everything went smoothly. If you stay at Secrets Maroma, we highly recommend booking your photoshoot with Isaac. Thank you Isaac!

Our friends told us this place would be amazing, and if anything they undersold it. The staff, especially Dario at poolside and Marcelo the concierge, were always friendly and went out of their way to be helpful. The accommodations were lovely, and the whole resort was awesome.

We just came home from our 4th trip to Secrets Maroma, after a 12 day stay and we are already planning to return. We have visited 18 different resorts over that widespread area and Maroma is where we want to be. Even the other resorts that we visited several times just don’t match what we love at Secrets Maroma. Our concierge Brandon in building 17 was beyond helpful with anything we needed and with things we didn’t need. Love him. Same with Guillermo in 27 at our last stay. Guillermo is an expert in his field and he served us equally even tho he wasn’t our concierge this past trip. Paula at the preferred club check-in is always so helpful and she helps us upgrade rooms with such friendliness and kindness, always returning any messages we might have. Rodrigo in food and beverage is too much! No matter where on the resort we were, Rodrigo would find us and want to know how he could serve us for our upcoming meal. We are always very blessed by Rodrigo during every stay. Sergio, Marjorie and Patricia at the spa were amazing. Both my husband and I used them a couple times for massage and we can’t wait to return for more. Also Daniel at the spa who showed us around and a couple of the other young ladies there. I wish I had everyone’s names because they should be mentioned. Ivonne and Janet were extremely friendly and helpful in our plight to go to special dinners or get certain wine. We thank both women for their extraordinary hospitality. Ruben, chef at Barefoot Grill, has become a friend. Not only in service but he has such a beautiful heart, making sure I was feeling well and always checking on us. Much love and thanks to Ruben. Beder at Oceana was another wonderful man who served us and went beyond our expectations with fantastic food. Juan Moru, another magnificent chef. We look forward to meeting again for meals! Julio, the Preferred Club Captain, treated us like family, always checking to see what we might need. He was always one step ahead of us and we appreciate him so much. The pool concierges Edy and Manuel truly went out of their way to make our days as perfect as possible. Clean towels, watching over our things if we were in the pool, handing over sunscreen when ours was back in the room, so many things. Their service is amazing. Thank you. The hostesses (and I am leaving out many because I cannot think of names and I apologize for that) the ladies every morning at the buffet whose smiles were always the first thing you saw, the ladies at Portifino & Himitsu made certain we always had a table, Gabriela at Seaside for lunch is a joy to be around, and the other young lady went out of her way to make sure I had mosquito repellent because she knew I tended to get bit, they were just so kind. Marguerita, Magy and the others I’m forgetting to name, our heartfelt thanks is with them all. The servers overwhelmed us with kindness and wonderful service. Blessings and our gratitude to Juan, Abraham, Raul, Luis, Ivan, and so many more. Thank you so very much. Maria and Noemi in housekeeping kept up with us even when we didn’t make their job easy by not leaving the room when we said we would. Beautiful ladies and we thank them. Also many thanks for the wonderful food room service we got at all times of the day and night. The servers set our table with a friendly smile and warmth that made us want to invite them in and eat with us. Just lovely people. And I loved the Goliath Cover Band for the Rock Lobster dinner. I could watch them all night. We also loved the shows in the theater, which we attended several. We never did make it to the club because we were too tired but the shoes were great and the theatre is cool and comfortable. I could go on but the main reason we love it there so much is the people and the service. Plus the resort is beautiful. We stayed in the Pres Suite this trip and it was an amazing stay. And of course our treatment was over the top which made it even better. It’s huge and it was a super nice experience and I’m glad we tried it but we really love the Governor swim-out suites. That’s the room category we are booking for our next trip, although all the room categories are truly really nice. Every trip just gets better for us. We love it there.

This is by far the best Secrets Resort we have been to. The food, and the hospitality is top notch. I also want to say how great Roger was to us. He was always so helpful and did whatever we needed him to do.

Beautiful Property and exceptional staff. Roger Arroyo assisted swiftly to any request or question. Love the Secret Box concept.