Secrets Maroma Beach Riviera Cancun

The Italian Restaurant was our favorite. I would recommend staying at least 7 days to enjoy everything they have to offer. The events change daily and we would have liked to have been able to go to every restaurant and go back to our favorite.

Last year we took a vacation to Secrets Playa Mujeres and loved it based on location, facility and customer service. So with that being said, we thought we would try Secrets Maroma based on recommendation and reviews. Unfortunately, we were very disappointed. The resort does need some updating and we can overlook that as they are working on it, however, the quality of customer service was not there. The restaurants, were not as attentive, with the exception of Portofino and Hitmisu. El Patio, the waiter was "put out" when I asked for a modification of my meal as I do not eat seafood, the restaurant smelled like "BO". Oceana in the morning was great with the service and food. The Spa was the most disappointing of them all. We were in the Preferred Club and when we went for the Hydro Therapy, no one directed us on what to do, serve us with refreshments nor show my husband how to work lockers, etc. There was no spa attendants both times we went. At SPM, they waited on us hand and foot, providing cools towels, refreshments and asked if we need anything, not at SMB. The room location was perfect, however housekeeping missed 3 turn downs therefore we had no idea what was going on the next day and missed out on somethings. The stores are quite expensive, we had lost luggage and to purchase some items until we received our bags. For $250.00 we purchased 2 swimsuits, a pair of flip flops, a t-shirt and deodorants. That is ridiculous and when my husband was dehydrated, I purchase 2-8 oz. bottles of Gatorade for $10.00 A lady came in behind me to purchase 3 rolls of TUMs and it was $8.00!!! The Preferred Club was not that good either, I ordered a drink and it came in a glass with lipstick on it. Makes me wonder how clean everything is. The beach was beautiful. One thing we noticed is that there was a Bait and Switch when it came to wait staff. We tip and when we did, the server was there for a couple of hours but then another one would come and take over expecting us to tip them as well. Not many areas for couples during the night to relax (fire pits). Over all Secrets Playa Mujeres staff was so much better the Maroma and I don't think we will be visiting Maroma anytime soon, if we do try Secrets again, we will go Playa Mujeres.

While it took a day to get the room we requested eventually we were moved to the area we wanted. Restaurants were very good and service was exceptional. The swimming pools were terrible because of stone bottom which was hard to walk on and they were too small for number of people using it. I was not impressed with the preferred lounge and the welcoming reception. Beach Beds were amazing and well worth the $50 a day charge. Did not like vendor gauntlet when walking to the restaurant. Entertainment was good and very enjoyable.

Stayed at this hotel 4 years ago and had a fab time at a great resort. Really sorry we went back, all those lovely memories shattered. Resort now looking very tired, waited 2 hours one night to sit down and have a meal long wait other nights too. Also did not have one good meal food not very good and drinks very weak. Rowdy crowds on beach all playing their own loud various music. So disappointed needless to say we will not be returning or singing its praises again.

As usual we had a fantastic holiday at Secrets Maroma Beach. The staff are always brilliant and they seem to be improving further on daytime activities and upgrading their accommodation although the noise was minimal and this did not impact on our holiday. Our only complaint was that the food wasn't up to the same standard as previous years as is the reason we gave 4 stars instead of 5. The quality of the meat was not good in any of the restaurants, the steaks were poor and one pork rib had to be returned as it was 90% fat. The fish courses and Asian food were all good. The only issue with the Asian restaurant was that we had to wait 90 minutes to get a table. If we had known it was this long we would have gone elsewhere. The beach is fantastic and is probably the best beach we have ever seen, powder white sand free of seaweed and a warm aquamarine sea. The entertainment was generally good especially the duo playing for the Beach Party, the Beatles Tribute and the Rock Concert. We didn't like the Elvis impersonator who was more concerned with soliciting screams and clapping than singing like Elvis, particularly when he insulted 1 lady in the audience, not good. This is the only resort we would ever return to.