Secrets Maroma Beach Riviera Cancun

We had a great stay at Secrets Maroma Beach! We went as a group, but this would be a great spot for a couple couples or groups. We had great service throughout the resort. Some of our favorite people were our concierge - Hector Arenas. He was very helpful and responsive whenever needed. Alejandro in the buffet was very welcoming. Alberto at the pool brought us drinks all day and had a great attitude. Isabel was very fun with all the activities. We had so much fun and hope to return again soon!

Again, and again this resort exceeds our expectations! From the minute you set foot through the door to the time of your departure, they continue to go above and beyond. This resort truly feels like home to us, and we will continue to come back for many many years to come. The staff, the service, the grounds and all the individuals behind the scenes are what make this resort our favorite! It is a quick ride from the airport, and we use private transportation with beverages and in no time, we are there ready to keep enjoying our vacation. The rooms and the ground are spacious and well kept. We asked for a dehumidifier in our room just due to it feeling a little musty and they quickly brough one up and had it going in no time: helped tremendously! We always have preferred and it always gives you a special feeling. The new preferred club is amazing, and we love the different food options/alcohol choices. The entertainment and team do a wonderful job of getting guests involved and having a variety of events throughout the day. They really work hard to make sure guests are satisfied and entertained! The ocean is beautiful and the beach is perfect! The staff works very hard to keep it as clean as possible. They cannot control the sargassum and honestly for us we just push it aside and enjoy the ocean! The staff always makes us feel like family and we just love that vibe! Huge Shout Out to the following for always making our trip that much more amazing and special: Angel: bartender, he is a true mixologist and teacher! Jose: bartender, makes delicious smoked old fashions! Valentin: bartender, very friendly and we enjoyed chatting and getting to know him in the preferred lounge Pedro: bartender, we encountered him during the day in the lobby bar: he makes a fantastic bloody mary and starfruit margarita Luis: bartender, has very good people skills and makes a fantastic old fashion at the preferred lounge, it was a great way to end our night Carmen: server/bartender, she is just the sweetest. She is always ready to serve us another drink or chit chat with us. We really enjoying talking with her and getting to know her as well! Eduardo: server/bartender in training, very kind, makes a hell of a good martini. We cannot wait to see how his skills develop over time! Jessica: server, we spent many nights with her at the lobby bar. She is full of spunk and energy! Estrella: server, another one of our favorites. She is always kind and sweet! Marvin: pool server, speedy service! Was always checking in making sure we did not need anything and remembering our orders was a huge bonus! Efrain: server, he did a fantastic job as our server for the romantic dinner. Made sure we were comfortable and taken care of Carlos: server at Seaside, just a ball of energy and someone that really brightens up the day. He is speedy, efficient and always a pleasure to chat with during lunch. We always ask for him and would be willing to wait in order to have him for a server at lunch Cinar: server at Seaside dinner, great server and friendly Francisco: server at Seaside dinner, very professional and personable. Enjoyed having him be our server for out last meal at the resort! Octavio: Seaside Chef, we wanted to thank him for an amazing meal and making sure we were satisfied overall Freddy: server at Market Cafe, very friendly and personable. Loved chatting with him in the morning, he always filled us in on the special events/activities for the day! Francisco: Himitsu Chef, made us feel very special on one of our last nights and does a great job with the tuna snoring show! Rodrigo: assistant manager of food and beverage, we loved seeing him around the restaurants on a nightly basis. He always made it a point to say hello to us and check in with us when he saw us. He truly cares about guest relationships and experiences. Chef Juan: very pleased with the food overall at the resort and because of him the chefs keep crushing it and the food gets better each time we come! Entertainment staff: Leo, Hector, Omar, Emiliano, and Marcello (the entire staff works very hard and is great, we just only really encountered and connected with a few). These 5 checked in with us daily and some point or another and made sure we were always taken care of. We enjoyed being able to do the activities with them and have conversations as well. Overall, everyone on the staff is amazing and we do not encounter each and every one of them, but they all work hard to make sure we have an amazing staff and deserve the recognition. Everyone goes above and beyond to try and make sure your stay is the best it can be. We are excited to come back very soon and see all the upgrades and all our friends/family we have made at the resort!

The location was amazing. The drive from the airport was not bad at all. The atmosphere was festive and everyone was so friendly. The hiccup was we were given a room with double beds when we had requested King so we did upgrade. The room we upgraded to was big! I think for the food quality the atmosphere the amount of activities and entertainment. It was a wonderful value. Bramden, our concierge was amazing!!

The property is beautiful and clean in all aspects, staff is attentive and always respond with “it’s my pleasure” with a smile on their face. The property went through a major renovation a few months ago and the attention to detail with their upgrades is top notch. I have to give a big shout out to Guillermo our concierge. He made our experience above and beyond my expectations. I’ve had many great butlers and concierges at all inclusives over the last two decades, but Guillermo is next level. Also, Jordy the bartender in premier club was amazing as well as the activity staff. There is always an activity going on at this resort that meets anything you would like to do. Pro tips: Wine cellar experience if you want to surprise your significant other, is well worth the bottle you have to buy. You get to choose from their top two restaurant menus (Portofino and Bordeaux). The honeymoon suite swim outs in building 17 and 27 are well worth it and right on the beach. Skip the Mexican restaurant unless you’re used to bland Tex-Mex that is far from authentic, but is made for the majority of people that aren’t used to ethnic food. Breakfast buffet is solid. If you like heat with your food, ask for Salsa Picante Habanero, they’ll dig it out for you. This time of year there is a lot of seaweed, but they are all over it with tractors and trucks cleaning it up as soon as the sun comes up, and it’s non-intrusive. We’re now at Secrets Playa Blanca for the second half of our trip. I’ll review it later, but I’ll give a small tidbit because a lot of people have been wondering about this new peppery. First, the propery is very beautiful. The sand isn’t Maroma, but it’s pretty close. They don’t have the same setup to clean the seaweed, but the water is aqua and much clearer. Also, I’ve heard that they have a mosquito problem here, but we had zero issues without telephony eating outside last night. Now the unfortunate (but we’re only starting on day two). We were excited to eat at Portofino with a more extensive menu. It can’t hold a candle to the quality of food as Portofino at Maroma. Staff did not give close to the same experience day one that you get at Maroma. That being said, there is still very good staff who are attentive and try, it’s just very inconsistent. I’ll review it when we finish the rest of our trip.

I came to Secrets Maroma Beach expecting a true five-star experience, and that's exactly what I received. The resort, service, dining, accommodations, and overall atmosphere fully lived up to my expectations. I was very impressed with the quality of the resort and have already recommended it to a friend who is planning to visit in November. The only areas of disappointment were related to factors outside of the hotel's control and one room category issue. The beach did have a seaweed problem during my stay, but this is a natural occurrence. The hotel made every effort to keep the beach clean, with staff working hard and using tractors to remove the seaweed, although nature was relentless. I was also a little disappointed with the Ocean View room category, as I had paid an additional surcharge expecting a clear ocean view. Unfortunately, the view from my room was only a partial ocean view. That said, the room itself was excellent, comfortable, and well-appointed, and this was only a minor issue compared with the overall quality of the experience. Overall, Secrets Maroma Beach delivered the five-star vacation experience I was hoping for, and I have already recommended this resort to others.