Secrets Maroma Beach Riviera Cancun

Had an amazing stay at Secrets Maroma (Mar 21–28). The resort is beautiful and very well maintained. Every restaurant was excellent—Seaside and Portofino were our favorites, with special thanks to Ana at Portofino for making our last night unforgettable. The service was the best we’ve experienced. Staff went above and beyond, especially Omar, Alex, Hector with E-team, and the team at Coco Café—always kind and welcoming especially the gentleman who worked the overnight shift. Still smiling in the morning 5 minutes before his shift ends. Rooms were spotless, with comfortable beds and great daily housekeeping. I loved having what's app access to our concierge, Katya, who always answered our questions promptly. She also arranges your last day luggage pick up in the room as well. The entertainment team works incredibly hard and really connects with guests. Daily garden yoga was a highlight and a perfect setting. Many guests show up for this. Thanks to Fitbodies Inc. for sending pros here weekly to enjoy beautiful yoga in the morning. We’ll definitely be back—easily the best resort we’ve experienced so far.

This March we spent ten great days at Secrets Maroma for our eighth time. We love the resort! In the past year several restaurants have been updated and are lovely. Pool chairs and umbrellas are new and gorgeous. The area has been reconfigured to add more seats! (No more early challenges for chairs!). Rooms are lovely and each building has a concierge. MArco was ours and kept us up to date with all activities and could fix any concerns, but we had none!!! Food is five star in our opinion with so many choices for lunch and dinner. Breakfast buffet has everything you could wish. Freddy has worked the buffet for years and greets us each time we come thanking us for returning. Wonderful person. Best of all were nightly shows and lobby music. There was a super pianist several nights. (Seating needs to be better for lobby shows.). Candle concert was beautiful outside in the dark! Theater shows are at nine and a perfect time. There are no negatives at this resort for us. Johanna does a great job with reservations for us and we appreciate that.

We had an amazing time at Secrets Maroma for a delayed 20th anniversary trip. The property was stunning and the staff were consistently amazing. Special thanks to Omar on the entertainment team who got to know us and was so much fun as well as to our concierge Francia who was so solicitous and eager to help us have the best time.

Everything was excellent. Service, food, entertainment, ambience. Our building concierge was Angel and he was very attentive and ensured we had a fantastic stay. We did a number of add-ons and we thought all were a good value. We did a pool cabana, a beach Bali bed, romantic dinner on the beach, and a couples massage. For the days when we didn’t have a reserved space, the pool wait staff were very attentive and the pool concierge did a great job ensuring that chairs were not being saved but not being used. They stuck to a 45 minute rule and we did see them remove items a number of times to make space for people who were looking for a spot. This is the best adherence we have seen at any resort, and appreciate that the staff pay close attention to this. The only downside was all the sargassum on the beach. It was really bad this trip. However, this is not something that the resort can control, and they did a great job working all day each day trying to keep it cleared out. Overall, we had a fantastic trip and will definitely be back!

We have just returned from 10 blissful days celebrating our 20th wedding anniversary at Secrets Maroma Beach. This is a really special place and we loved every minute of it. The resort itself is absolutely gorgeous, the food options are plentiful and delicious, the beach is stunning (even on a bad sargassum day), the staff are absolutely incredible (shout out to Marcelo, building 16 concierge) the entertainment and activity programme jam packed and varied, although we didn't go to any of the evening shows. An unexpected highlight for us was all the wildlife and different birds all around. Beautiful! There is a lack of information within reviews about the accessibility of the resort, so I want to focus on this to help others like me who have mobility challenges and use mobility aids or wheelchairs. The resort has ramped access to most areas. On arrival we were taken right up to our door in a golf cart. I was told that you can call for a cart at anytime, I didn't test this theory but it's a great option. There is even a 'rain route' which is an undercover walkway from the lobby building to every single building which I thought was fabulous, especially as I walk slowly and benefit from it on a very rainy day. There is a lift in all buildings including the lobby/restaurant building. I have seen some reviews where people incorrectly state that there is no lift up to the restaurants, this is not true however it is rather hidden with poor signage so I can see why people think this. The lift on the lobby level is located past the pharmacy, preferred check in and restrooms and then around the corner to the right. This comes out on the ground level in a corridor next to the fitness centre. To locate it at ground level, go towards the fitness centre between the world cafe and the theatre entrance. The main doors to this corridor are tall, not particularly wide and open outwards, so if you are a wheelchair user you may need some help here. The paths around the resort are level and wide and I noticed that staff coming towards me with trolleys would always stop to allow me past them. Yet another example of the incredible people and service here. The Preferred Beach Club quickly became my favourite place and it is boarded and the tables spaced so you can get around easily. Access to the actual beach section from the club does require walking on some sand though. The Beach itself has a Boardwalk leading to the beach bar and connecting both sides of the resort. This boardwalk isn't entirely level so could prove challenging to some. I stayed in a preferred junior swim out suite in building 16, so I was on the ground floor but there is a lift in all buildings. The room was mostly accessible with a small step into the shower and an inbuilt seat which was really helpful, but the large jacuzzi bath is very high sided so may be out of bounds to some. Please note that there is a step in the room between the bed and seating area. This is illuminated by a motion sensor light which is a thoughtful touch. I'm not sure if every room has this step or not, but I advise you check when booking. The swim out patio was fantastic. I found the swim out pool to be quite thoughtfully designed with terrace style steps which are shallow and wide. This meant that I could enter the water holding the wall for balance down to the top tier and could then arrange my float under myself before getting in deeper which was perfect. But please note that there are no handrails at all in these pools. The depth is 4ft. The resort itself is well proportioned but there is still a lot of walking if you are in the buildings nearest to the pool and beach, so just be aware of this as well. I hope you found this helpful. All in all the accessibility of the resort is really good and you will have a wonderful time!