December 11, 2017 for 3 nights for 2 adults.
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Secrets Maroma Beach Riviera Cancun in Playa del Carmen, Mexico
The leaves of tall palms rustle in the gentle Caribbean breeze as the fragrant aroma of tropical flora fills the air, beckoning guests to explore the paradise that is Secrets Maroma Beach Riviera Cancun. This adults-only all-suite playground invites guests to pursue every indulgence while being pampered by an attentive staff in a breathtaking setting along the coast of the Yucatan Peninsula. Suites are designed with a focus on simplicity and romance, with four-poster king beds or two double beds, in-suite Jacuzzi for two, and private, furnished terrace. Swim-out suites provide direct pool access, while all rooms are elegantly appointed with thoughtful amenities. Guests who download the Secrets Resorts and Spas app enjoy Unlimited Connectivity during their getaway, including free wi-fi anywhere on the resort, free calls to the US, Canada, and landlines, and access to dining menus, restaurant times, and facility information. Every guest of Secrets Maroma Beach receives the royal treatment, but Preferred Club members enjoy an extra hint of luxury, including afternoon hors d'oeuvres, daily continental breakfast, and access to the Private Preferred Lounge.
The resort boasts nine eateries and seven bars specializing in everything from Western favorites to Pan-Asian fare, and savory, local seafood. Foodies who favor an even wider variety may find themselves enjoying a different delicacy daily with the Sip, Savor & See Dining Experience, which provides guests with the opportunity to sample the cuisine at 60 surrounding restaurants as part of the all-inclusive Unlimited-Luxury® package. Secrets Spa by Pevonia is a sanctuary for the senses, offering healing hydrotherapy, relaxing aromatherapy, and an array of massages and treatments that focus on pain relief, relaxation, and even skin care. Exciting events and nightlife options include the Stargazing Rock n' Roll Party, Desires Music Lounge, and an endless list of land and water activities. At Secrets Maroma Beach Riviera Cancun guests are welcome to try everything, or do nothing at all.
Location of Secrets Maroma Beach Riviera Cancun
Nearest Airport: CUN
Amenities for Secrets Maroma Beach Riviera Cancun
- General Information
- 412 Suites
- Adults Only
- 24-Hour Room Service
- Swim-Up Bar
- 7 Restaurants
- 7 Bars
- Beach Wait Service
- On-Site Amenities
- Fitness Center
- Game Room
- Outdoor Whirlpool
- In-Room Amenities
- Turndown Service
- DVD Players
- Hair Dryers
- Satellite Television
- iPod Docks
- Beach Volleyball
- Mini Golf
- All Inclusive
- Honeymoons & Romance
- Spa & Wellness
- Summer Getaways
Reviews for Secrets Maroma Beach Riviera Cancun
We finally made it back to Secrets Maroma for our third visit. Our first visit was in 2009 almost a year after they opened and then again in 2011. This review is kind of long and detailed, but I didn't want to leave anything out. I emailed the resort after we booked our reservation to let them know that we would be celebrating our 9 year wedding anniversary, along with another couple that was traveling with us, and that we had an early flight into Cancun in hopes that we would be able to get into our room a little earlier than the check-in time of 3:00pm. Alfredo emailed me back within a day letting me know that they would do everything they could to get us into our room sooner and they noted in our reservation our celebration. We tried to check-in around 11:30am and our room was not yet available for us, so Mario handed us a pager and said that we were welcome to change into our suits and grab some lunch. There was a guy who tried to sell us on the vacation club, but we were very direct with him that we were not interested and it wasnâ€™t an issue. We promptly headed to Oceana where we were greeted by a smiling and friendly Geronimo. He gave us great service! I ordered the shrimp tacos and they were delicious! After lunch we headed to the beach to relax while the hotel prepared our room. Unfortunately, our pagers never went off, but the guys went to see if our rooms were ready, and they were (this was around 3:00pm). We were taken to building 24 where we had booked an ocean view room, so they put us on the fourth floor and the view was beautiful! We were given one of the newly renovated rooms and it was so nice! The bathtub was larger than we remembered from our previous visits and the furniture was different, it was perfect. We were near the construction, but honestly, it wasnâ€™t that noisy and did not in any way disturb our vacation. One bummer was that when we were escorted to our room, there was a â€śhoneymoonâ€ť banner on our door, when in fact it wasnâ€™t our honeymoon. So, our concierge Gerson told us that he would fix the banner to an anniversary banner and make sure that we received our anniversary package. Unfortunately for us, Gerson had the next day off (good for him!) and we didnâ€™t receive our package or corrected banner until our third day. We saw him downstairs by his desk and told him that the mistake had not been corrected yet and he was more than happy to correct it and he did it quickly too! He was fantastic and it seemed as if he genuinely cared about our stay. Next, we truly enjoyed the entertainment staff! They made our stay so much fun! We went on a bike tour with Jose (Pepe) and Gabi and we were the only ones on the tour. It was so enjoyable talking to them and they shared some fun legends with us about the trees and plants. Pretty interesting! My husband played beach volleyball every day that we were there and I played a bit toward the end of our trip. We had a blast! They had more beach games than we remembered from our previous stays. We played Bocce Ball and horseshoes. They have a bean bag toss too. Because we had rainy weather while we visited, we got involved in a couple of the rainy day activities in the lobby. We made bracelets and played Jenga with Pepe. We tried archery with Pepe one afternoon also. The hotel hosted a casino night with play money and our group really enjoyed that too! The shows were really good too! The main female singer was fantastic! That woman can sing! She was great in the Love Affair show and the male singer was great too! All the actors, band members etc were great, but those two singers were the highlight of the evening entertainment for me. For the food, we had some great meals! The salmon at Portofino was excellent, as were all of the desserts. We had amazing service with Bernardo at Bordeaux. He knew our food allergies as soon as we were seated and knew our names too. The brie was delicious as well as the bread and butter and I ordered the duck. The duck was delicious. Bernardo really went the extra mile for us by bringing us an anniversary dessert (creme brĂ»lĂ©e). We also went to Himitsu two nights while we were there. One night we dined in the restaurant and the food was good. We went back for the hibachi grill another night and had a couple of issues there. My husband is allergic to shellfish and the wait staff was aware of that. I believe there was a miscommunication because our hibachi chef cooked his meat on the same grill as all of the shrimp that was ordered. He used all the same utensils as well. My husband would have been so sick if he wouldâ€™ve eaten that, so we asked our other server to bring my husband his meal from the back kitchen cooked on a separate grill. He was more than happy to do it for us, but in the past, they have cooked the shrimp separately, so that was a bummer. However, the tempura ice cream is amazing! It was SO good that we had it 3 times while we were there! One of our favorite desserts. The room service was good as well. It does take about 35 minutes for delivery, but it wasnâ€™t a problem. The food was good and they set our food out on the balcony when we asked them to. It was great! The buffet was good too! We loved the omelet station! The ladies work so hard here!!! And our servers were great every day here too. The pizza station out by the pool was one of our favorite additions to the food menu. Your pizza is cooked to order in a brick oven by the pool. So tasty. We ate at Oceana about 3 times total during our stay because we wanted to sit down at a restaurant but, they also serve food by the beach or you can order your food from a server by the pool too. The poolside/beachside wait staff are outstanding. They checked on us constantly and we tipped them because they work so hard! In fact, we tipped everywhere because all of the employees truly work so hard. They were kind even if it they werenâ€™t tipped, but we chose to reward them for how great they are! The bartenders were great, a little heavy handed at times, but excellent overall. Anything you want, they will make it for you. I drank Grey Goose most of the trip and switched to Absolut at the end. If you want top shelf, just ask for it. Theyâ€™ll give it to you. The beach is so beautiful too. The staff works so hard to keep it clean from seaweed everyday. The water was warm and lovely! The pool water was a bit chilly for my taste and it was cooler weather down there when we visited. We got a lot of rain. One rainy day we went to the spa and my husband and I had a couples massage. I had Maria and my husband had Teria. These ladies seriously gave us the best massages of our lives. AMAZING! We were able to get a discount from a spa concierge by the pool, so I would recommend speaking with one of them poolside to save some money. The housekeeping was outstanding as well. We enjoyed the turn down service each night with fresh towels. Everyone at this resort made our stay memorable and we had such an amazing time! It was so relaxing and it lived up to (and possibly exceeded) our expectations from our previous visits! We would definitely return again in the future if we can!! Thank you Secrets Maroma Beach for a great kid free vacation!
kat919k - Mammoth Lakes, California
We spent 3 days at Secrets Maroma the first week of November 2017. I don't normally write reviews, but since these were so helpful to me when I was planning our trip, I wanted to add my 2 cents worth! We were there for our 20th anniversary and stayed in building 15, with a first floor swim out. We only got in the pool there because we had paid for it and wanted to say we did. If you were staying in a hotter part of the year, it would be awesome, but since it was so nice on the beach, we spent ALL of our time on the beach. Highly, highly recommend Oceana and the grill next door for dinner. The ambiance and view were spectacular. For breakfast we ate the buffet everyday... it was delicious and VERY comprehensive with what it provided. The number of people in that space was overwhelming to me but the live music each morning kept me going back (one day sax, one day a harpist). We ate lunch at the beach beds, but there was a huge buffet by the pool every day that was quick and easy. If the fire show happens one a night when you are there... GO! It was fabulous and something you would easily pay $50 for tickets to go see at home. I do want to emphasize that you will be given a time share pitch at check -in. I was exhausted from traveling at that point and politely said no thanks (it's an invitation to a breakfast to get the full sales pitch) and got no push back, so it was fine. I did see numerous couples getting the tour in the mornings and I'm sure there was a benefit to doing it ( a free massage I think??). Besides that, it was the most relaxing and enjoyable 3 days of my life... and honestly 3 days wasn't long enough to decompress from the pressure of travel and get into the swing of the rhythm of relaxing (if that makes sense). The staff at the resort was second to none... so kind and helpful. We enjoyed every conversation or interaction we had. I commented to my husband that it was a real bummer to get back to the Atlanta airport with surly TSA after the positive and helpful attitudes at Secrets! There was definitely a mix of ages at the resort... honeymooners, young 20 somethings in groups, mid 30's and 40's couples like us, and then lots of groups of 50's and 60's age. I can't think of a single negative thing. Our concierge on our floor (Nati) was knowledgable and helpful, always called us by name when we saw her in the halls. Alejandro and Armando at the beach beds went above and beyond to provide excellent service and we truly enjoyed getting to know them. If you wanted to "do" something or get a little rowdy there was a place to do that or if you wanted to relax and stare at the ocean in peace and quiet you could do that. The grounds were beautiful and immaculate. There was construction going on, but it was camouflaged so well that neither saw or heard it. The sand on the beach is perfectly white and the beach is raked and kept clean ... it truly was a remarkable experience and I would highly recommend it!
This was our first time doing a AI vacation. We booked last minute because we had to cancel our Puerto Rico vacation due to hurricane Maria. We had alovely relaxing time. You can't go wrong choosing this resort. The resort is beautiful! Our favorite part was the location, Maroma beach, so beautiful, great for walking and swimming. We stayed in a remodeled room. They have installed louvered doors in front of the tub to make the bathroom more private. I saw pictures of the bathroom with a curtain in front of the tub after we booked. I'm glad they changed this. There was some construction going on but they did a good job keeping it hidden. It didn't bother us at all. Service was excellent. Everyone was friendly and helpful! Overall the food was pretty good, and from what other guests we spoke to, excellent for AI. Some things we liked others were ok, a few were terrible but the food was always beautifully presented and we never went hungry. Our favorite restaurants were the Mexican, the Steak house and the Breakfast buffet. I liked that we didn't have to make reservations at most of the restaurants. I hate being on a schedule. We didn't eat at the Japanese, maybe we should have. Some minor cons: Rooms service food, most of what we got was not good. Our mini bar was not always restocked with the items we used. We only used the water and beer. It would be nice to have snack items in the room. Chips, nuts etc... Housekeeping was not consistent again with getting items we used restocked. Mostly hand towels and wash cloths House wine. We had some red that was ok. Oddly enough I found the whites to be terrible. We spoke to a couple who had brought their own wine. Wish I had done that. Would we return? Definitely!
glowgirlri - Barrington, Rhode Island
Can't say enough about Secrets Maroma. Top notch resort, beach and the service is second to none. I would highly recommend this resort to anyone looking for a luxury, romantic vacation. Thank you Roger for your personal touches.
rylax17 - Philadelphia, Pennsylvania
This is a gorgeous resort with lots of things to do, places to relax and a great atmosphere in which to unwind. The service, for the most part, is exceptional especially if you rent one of the cabanas on the beach! The dinner establishments are very good and the food is excellent. We ate at both the French restaurant and the Hibachi one. (Men - be advised you must wear slacks inside these restaurants as nice shorts will not allow you in.) The rooms are fantastic, especially if you get one of the swim out rooms where there is a pool right outside your patio door (complete with floats on the property)! The only issue we had was with the patio buffet breakfast service. The food is amazing, but if you want coffee, water or juice count on waiting at least 20 minutes or more to be served. It happened to us three out of the four mornings we ate at the buffet. The fourth day we sat inside and the service was almost immediate so if you are used to having coffee promptly with your breakfast, sit inside. Also, you may not want a room close to the concierge's desk in your hallway if you like to sleep late. We could hear people talking at the desk at 8am given they were just outside our door. Overall, I would go back to this resort again just for the beauty and relaxation of this place.
Gregory L - Orlando