Secrets Maroma Beach Riviera Cancun

My wife and I just stayed in the Honeymoon Suite, Preferred Club in building 27 and all I can say is WOW!!!! Incredible experience and even better service. SERVICE: I'm starting with service because my wife and I have been to MX 12 times in the past 10 years and this was BY FAR the best service we've ever experienced in our lives. Our Building 27 Personal Concierge, Bramdon was above and beyond with everything starting from the moment we set foot into the room. He scheduled us massages, cabanas, recommended restaurants, took care of every little need we had and was happy to do it. He's the best. Edy at the pool was our guy! He took care of us the first day and from there on he knew us by name and was always there if we needed anything. Spa staff were incredible, bartenders, pool drink staff, everyone. The one CON is dinner service. They were very pleasant, but there was no sense of urgency. I'm there to relax but waiting 10 minutes to get a greet and 15 for my first drink, etc. etc.. it just starts to add up. 10/10 ROOM: Honeymoon Suite is as advertised. Huge, clean, and directly on the beach with incredible ocean views. I heard some other couples that did not get preferred club and got the King Ocean view complain they could only see a little sliver of the ocean so it wasn't really a view. It was our anniversary so I went with the upgrade and boy oh boy was it worth it!! Only CON on this one if the AC is pretty loud at night while sleeping. Didn't bother my wife a bit but got me a bit. Room service was surprisingly fast (and good). Room was cleaned everyday and turndown service was every night while we were at dinner. 9.5/10 POOL: Nice pool, nice swim up bar, great service. The guys there see you looking for an open seat and just take charge grab the towels, set you up and send over a waitress to take your first drink order. Towel game does play a bit of a part so if you aren't there a bit early you are sitting back a bit. Food is so convenient to get here. There's always activities. Fun crowd is usually by the swim up bar, other side of the pool people are napping in their floats. 9.5/10 FOOD: If there was anything I'd say this resort could improve upon it would be the food. It's not bad, it's just hit or miss. Some things were incredible, some things just OK. Oceana was our least favorite. 45 minute wait just to sit down, not great service and the fish was slimy. Highlights were French, Italian and Mexican (although I read before the Mexican wasn't great). The service at the French restaurant really made you feel like you were at a Michelin star restaurant. 7.5/10 BEACH: It's not their fault that this is one of the worst seaweed years in history. The sand is white powder and the service is exceptional. This really was a terrible experience though. Tractors running all day to try to mitigate the seaweed totally killed the vibe both with the smell of diesel and not being able to hear the waves. Google it. It's terrible and not their fault. They are trying their best. 2/10 Would I stay here again? YES Would it by my first choice? No but it's in the top 3 and the service alone would want make me want to come back. I truly felt pampered without a care in the world for a week. Thank you again to Bramdon and all the staff for the effort. Our overall (not average) score 9.2/10

For those of you that frequent Secrets Maroma, you understand why many of us are repeat visitors. The welcome home you receive when you arrive is not a canned response. The staff truly treat you as family and we always feel at home. For context this was our 6th visit celebrating our 40th wedding anniversary. This was truly our best visit 100% due to the staff. Below we recognize several staff members but everyone we encounter from housekeeping to landscapers are friendly and exceptional. Prior to our visit I had some requests and the head concierge Aldo always made himself available and fulfilled our requests when possible. He made sure at check-in he was notified and gave us a warm welcome!! Our building concierge Talia Caraveo introduced herself when we arrived and was available to assist as needed. She also ensured all requests were met. Both Aldo and Talia were professional and engaging. Our favorite part of the day is lunch at Seaside Grille. The managers and hostesses (Gabriella, Itzel and Berenice) are top notch. They remember us from previous visits, ask about our families and are always engaging and professional. Over the past several years we had David as our server the majority of the time and he consistently goes above and beyond to ensure an exceptional meal. During this past visit he was aware we were celebrating our 40th wedding anniversary and from the first day to the last ensured we had special decorations and meals to celebrate. When David was not available the staff ensured we continued to have an excellent meal. A shout out goes to Felipe, Armando, Ariel, and Carlos. Last but not least, the chefs at Seaside grille were amazing. They worked with our servers to prepare special dishes and truly made our experience exceptional. One evening after dinner we had a surprise which is why Secrets Maroma is so special. Arturo came to us and asked us where we were having dinner. Unbeknownst to us he met us after dinner and escorted us to the large LOVE sign outside. There was a cake and bottle of champagne set up. IF that was not enough he presented us with a lock engraved with our initials and date which we were to place on the Love sign. We were totally surprised and touched!! We reserved pool cabanas for several days and the service provided by Eder and Dario was superb. They anticipated our needs and provided prompt attention to all our requests. While we were often not hungry at dinner we spent several evenings at Himitsu and highly recommend this restaurant. The variety and quality of the food is excellent. After dinner, we frequently ended up at the lobby bar. We recommend asking the staff for special coffees as Jessica and Estrella are magicians in making special drinks. The drinks are only rivaled by their wonderful conversation. During the day we stopped by to see Carmen who is just as engaging and a pleasure to see. A shoutout also goes to Gonzalo "Mr. GGGGGGGG" from the lobby bar. He was very attentive and entertaining. Thanks to all for a visit we will not forget and highly recommend Secrets Maroma.

The staff at secrets Maroma were all wonderful. Always ready to help with a simile and good morning. My concierge Angel went above and beyond and was always super nice and helpful!

The best all inclusive experience I have had. The service and attention was phenomenal. The food was amazing. There were plenty of activities offered through out the day, no need to leave resort if you do not want to, thank you Johana. The night entertainment was actually entertaining. The spa was incredible, thank you Melissa for taking care of me. It was my first time in this location and I will definitely be returning in the near future. Special thank you to Hector and Aldo for going above and beyond to make our stay special.

Amazing in all aspects! Angel was the best concierge!