Secrets Maroma Beach Riviera Cancun

We had an an absolute amazing time with some of the more incredible staff. First I will say our concierge, Roger in building 26 was incredible. He knew us by name the second day we were on site and learned each day what and how we liked things. A huge thank you for his wonderful Service! Also, Alberto by the pool was incredible to know what drinks and food we enjoyed as well as genuinely concerned if we were having fun. We also very much enjoyed the yoga, stretching and fitness by Atlanta by the pool. Her and her husband were absolutely wonderful people. She was an amazing instructor that added a great level Curt to our stay!

Great experience, travelled with my wife to celebrate our anniversary. Staff were so nice, helpful and accommodating; made our vacation excellent. Lots to do in terms of entertainment, but it’s not loud. Something as simple as having a very good acoustic guitar player at the pool for a few hours was great. Food was awesome, particularly portofino. Worth the time and money, we are likely to return.

Every aspect of our vacation at Secrets Maroma was top notch! Angel-our concierge made sure we wanted for nothing. Pool and beverage service was excellent. Restaurants were amazing, including room service orders as well. We will definitely be back!!

Just got back from a perfect trip. Here’s my crazy long review: ⭐️⭐️⭐️⭐️⭐️ 10/10. We’re already planning the next trip. I spent months researching resorts before booking Secrets Maroma, and I can honestly say it exceeded every expectation. This was one of those rare vacations where we truly relaxed. Every day felt effortless, and by the time we left we were already talking about coming back. 👋 The Staff The staff is what makes this resort so special. Every person we interacted with was warm, friendly, and genuinely seemed happy to be there. The service was incredibly thoughtful. If they noticed a drink getting warm, they would bring a fresh one before we even had to ask. A special shoutout to Alejandra on the activities team. She was one of the highlights of our trip. After one quick conversation, she remembered both my name and that we were celebrating my birthday. Every day she would stop to chat, tell us about activities she thought we’d enjoy, and by the end of the trip she honestly felt like a friend. Employees like her are the reason people come back. 🍽️ The Food The food completely exceeded our expectations. Portofino was my favorite restaurant of the trip. Everything we ordered was incredible. Oceana was my husband’s favorite. The food was excellent, but the atmosphere made it feel even more special. Bordeaux was also amazing. We had one of our best meals there and have absolutely no notes. We had sushi at Himitsu and really enjoyed it. We didn’t do the hibachi, so it had a more casual feel, which was perfect for us that evening. We never had a bad meal. 🏖️ Pools and Beach Even with only two pools, the resort never felt crowded. There were always plenty of chairs, and we never had to worry about finding a place to sit. The music was perfect. Calm and relaxing in the morning, then a little more upbeat in the afternoon without ever becoming loud or feeling like a party resort. The beach quickly became my favorite place to relax. The breeze was amazing, and it was my favorite place to take an afternoon nap. We did have seaweed during our stay, but the staff worked on it literally all day long. If you’re someone who truly loves the ocean, don’t let that discourage you. My husband and plenty of other guests were swimming every day. One thing I especially appreciated was that there were no vendors constantly approaching us on the beach. It made the whole experience feel peaceful and luxurious. 🛏️ The Room Our room was so comfortable. The bed was incredibly cozy, the air conditioning worked perfectly, and everything felt clean and well maintained. Also, room service was absolutely incredible. We ordered it multiple times and loved it every single time. 🍹 Drinks The cocktails were great, and there were plenty of options. My husband especially appreciated the upgraded liquor selection with Preferred Club. Even though I didn’t drink a ton, the service stood out. The staff constantly checked on us, and if they noticed a drink melting or getting warm, they replaced it without us asking. 🎭 Entertainment This resort has the perfect balance. There was always something happening, but we never felt like we had to rush from activity to activity. During the day people were relaxing, participating in games, or quietly socializing. At night everyone naturally gathered around the entertainment, but it never felt loud or over the top. If you’re looking for a resort where people are partying until two in the morning, this probably isn’t it. If you’re looking for luxury with thoughtful entertainment and a relaxed social atmosphere, it’s perfect. 💎 Preferred Club If you’re considering Preferred Club and it fits your budget, I would recommend it. We used the Preferred beach, restaurant, and bar every day. Having everything located right next to the main pool made it incredibly convenient. Preferred check-in also made arriving at the resort so easy. Came with a tote bag, metal tumblers, and steamer in room. That being said, if it’s a significant extra expense, I don’t think you’ll have a bad vacation without it. It’s a wonderful upgrade, but I wouldn’t call it essential. 🚐 Airport Transfer We used USA Transfers, and I would absolutely book with them again. They were affordable, the transportation was private, the drivers were incredibly friendly, they were exactly on time both ways, and they even had complimentary drinks waiting in the van. 🎒 Things I’d Pack Differently • Bring more sunscreen than you think you’ll need. We went through it quickly. If you’re doing just carry ons, about one travel container per day per couple. • We packed bug spray and never used it. • We brought pool floats and only used them once. • Bring around $20 to $30 per day in small bills if you plan to tip. Tipping never felt expected, but we enjoyed recognizing the staff for the excellent service. The resort can break larger bills. • Download the Hyatt Inclusive Collection app before you arrive. We used it constantly for restaurant hours, activities, room service, and the daily schedule. • The rooms include both a blow dryer and a clothes steamer (which I think is only preferred) ❤️ Final Thoughts If you’re looking for a spring break atmosphere or a party resort, this probably isn’t the place for you. If you’re looking for a luxury adults-only resort where you can genuinely relax, eat incredible food, receive exceptional service, and enjoy just the right amount of entertainment, I can’t recommend Secrets Maroma enough. This was one of the few vacations where we never once found ourselves wishing we had booked somewhere else. 10/10. We can’t wait to come back.

Dear Customer Relations, My wife, Laura, and I stayed at your resort from June 3 through June 8. Overall, we had a very positive experience during our stay; however, we are extremely concerned about what occurred during and after the vacation membership presentation we attended. During the presentation, we clearly explained to the representative that we do not travel frequently. This was only our second trip to Mexico in 14 years of marriage, and due to family obligations, our travel opportunities are limited and typically short in duration. Despite this, we were encouraged to consider what was described as a low-cost vacation option. We were explicitly told—multiple times during the presentation and again during contract signing—that the program offered weekly vacations for $599. Additionally, it was written down and explained that we would receive two RCI trips at $299 each. We were also assured that if we found lower pricing elsewhere, your company would match it and reduce it by an additional 25%. Based on these representations, we agreed to move forward. However, after returning home and finally gaining access to the account, we discovered that the actual terms do not match what was presented. Instead of fixed $599 weekly vacations, the program appears to only offer a 25% discount on bookings. This is a significant discrepancy from what was clearly communicated to us. We paid approximately $13,000 for this program, including an $8,000 deposit, and have not used any of the services. Since discovering the discrepancy, I have made multiple requests to cancel the account and receive a refund of our deposit, but have not received a satisfactory resolution. At this point, we feel that we were misled during the sales process. We are respectfully requesting a full cancellation of our membership and a refund of our $8,000 deposit. We believe this is a fair resolution given that the product does not align with what was represented and has not been used. We would prefer to resolve this matter directly and amicably. However, if necessary, we are prepared to escalate this issue further. Please respond promptly so we can bring this matter to a close.