Secrets Maroma Beach Riviera Cancun

Angel the concierge at building 23 was excellent! He was especially helpful when we thought we left a bag at the pool area.

Angel (concierge in building 23) was polite, attentitive, and very communicative with us throughout our stay. Very pleasant man and a great part of the Secrets team. Never had a bad experience here and we are already looking forward to next time!

What a wonderful holiday I had with friends , staying at the secrets maroma riviera beach hotel csncun ,the location was absolutely gorgeous and spotless , the rooms were clean and immaculately kept,there was no noise level at all and yet managed to have a good night every night,the entertainment was brilliant and very mesmerising, the service was 100% ,katya our concierge was always obliging, nothing was too much trouble,even to provide us with a kettle and tea bags instead of coffee each morning in our room ,we managed to meet Anna (housekeeping) a few times who was absolutely lovely and kept our room so tidy, as with other housekeeping staff, I can't fault any member of staff. The whole atmosphere was on a different level, I think every member of staff we met were so courteous and friendly and i would definitely come back again, it definitely has a 5 star plus rating from me.and worth every penny.

My husband and I were there for a week ok our honeymoon. Everything was exceptional. The shows, food, atmosphere and staff. All the staff was friendly and helpful. There was a staff member by the name of Katya Palomera that gave us top notch service throughout our entire stay! She was super helpful with answering all of our questions and was very accommodating to our requests and needs to make the stay even more enjoyable! We will definetely be making this resort one of our go to’s and have already recommended Secrets Maroma to many of our family and friends! Thanks for making our honeymoon a trip we will never forget!

We were first timers at Secrets Maroma in May 2026. Service was excellent during our entire stay. Angel was our concierge and was attentive and extremely helpful. It was so easy chatting back and forth with him through WhatsApp. The grounds are immaculate. Staff does a fantastic job making sure everything looks perfect. The downside to our trip was the sargassum. We knew we were traveling during “season” but did not necessarily understand how bad it could be. The staff works tirelessly to clean it up, however, it prevented us from spending any time in the water. The food was wonderful. The breakfast buffet is beyond impressive and the options are endless. Pool side pizza and nachos were a favorite, too. At times, it didn’t feel like there could be more pool serving staff, it did take awhile for drinks at times. Overall, we will gladly return during “off season” for sargassum.