Secrets Maroma Beach Riviera Cancun

This is a very nice resort. All the staff are extremely friendly. Our concierge was Roger Arroyo and he was awesome! The room was amazing with a swim out pool. Food is excellent and the beach was pretty.

We have just returned to the UK after a week at this outstanding hotel. Myself and my husband booked this as our honeymoon and we are so glad we did. We had looked into Mexico and were put off other hotels from their reviews especially when it came to food. However from the moment we got to the hotel we were greeted with a cold flannel, glass of champagne and had our bags taken care of. After a 10 hour flight and hours spent at the airport it was a relief to be able to relax and start to enjoy our honeymoon, we were sat in the lobby whilst our room was sorted, once we had finished a drink it was quickly refilled and we were asked if we wanted any other drinks and given a fast choice as well as bar snacks ! The staff are all incredible, you will not receive better hospitality anywhere else. We chose a swim up room when booking and had a banner on our door saying “just married” which was a lovely personal touch and was treated to a bottle of champagne one evening left in our room (complete surprise). Our concierge Angel was incredible, nothing was too much trouble for him to sort out. Angel went above and beyond to ensure that we were having a great time and sorted out our luggage to be stored safely on our last day and sorted out a shower in the spa as well. This was very much appreciated as we checked out our room at 12 and wasn’t being collected until 4pm. The facility is immaculate, the entertainment is amazing and the food was out of this world! We decided on day 5 to join the Kayak tour to the coral reef and it was incredible ! The entertainment team around the pool take there time to get to know you and are great to have a laugh with. Each evening there was different entertainment located in different parts of the hotel which was fantastic. The first couple of days due to jet lag we missed it but slept like a baby ! Noise level is well managed throughout the day and evening meaning you can fully relax and unwind. This hotel honestly deserves more than 5 stars ! We have had the most incredible honeymoon !

We visited Secrets Maroma for a wedding this past weekend. It was such a wonderful weekend getting to see our friends’ daughter get married in paradise. It was beautiful, relaxing, delicious food, very friendly and courteous staff members. They attended to our every need. The grounds are gorgeous, the beach is so pretty and it was such a great trip. I didn’t want to come back home! Marco was our concierge and he was so kind to us. He always had a smile and a welcome for us and always asked what we needed and what he could do for us. He would text us the schedule for the day each day we were there. We will be back! THANK YOU!

A beautiful resort—the entire complex is stunning, truly a dream! The staff are incredible. Everyone always goes 100% out of their way to make sure you’re doing well, and it really shows. I would especially like to praise Francia from the concierge team and Uriel from the entertainment team. No matter what you needed for the room—cables, etc.—it was taken care of within minutes. And a very special thanks to Uriel from the entertainment team: whenever you had nothing to do, he was always there for you. I can especially recommend the kayak tour—it’s free and offers a different kind of experience. To the entire team: thank you for allowing me to spend so many wonderful days with you.

Secrets Maroma beach is amazing, we have been there several times, and it continues to impress us. They have remodeled since we were there last year and they have done a beautiful job! The staff is 10 out of 10! Everyone there starting with the first person you meet until the last one when you leave are so friendly and helpful. Secrets Maroma never disappoints us. The rooms are so clean and well furnished. The entire resort is beautiful and kept immaculate. I can't wait to go back later this year.