Secrets Maroma Beach Riviera Cancun

We are due to stay at Secrets Maroma for my Husband’s 50th Birthday. I wanted to let people know helpful and responsive this resort is before you even arrive. I had some questions regarding romantic experiences and how to book them. Erica R was beyond helpful to me and so responsive. I can’t wait to come and stay here. The service is already excellent. Thank you Erica and Secrets Maroma for helping me make this trip perfect for my husband. I know it is going to be amazing.

Had an incredible time celebrating my husband’s birthday here! The atmosphere was relaxed, friendly, and enjoyable. There were plenty of activities to keep us entertained, making each day special. We stayed in a spacious junior suite with a lovely balcony. The concierge service was exceptional—Hector went out of his way to make my husband’s birthday memorable and ensured everything was perfect. His kindness and dedication made us feel truly valued. The food was outstanding—delicious and of high quality, with a wide variety at every meal. Each restaurant surpassed our expectations, and every dish was consistently impressive. Despite visiting several Secrets resorts over the years, this one stands out as our favorite. The superb service, fantastic dining, stunning surroundings, and a lively yet peaceful vibe made for an unforgettable vacation. We’re already looking forward to coming back!

Amazing trip. Especially Brandon building 27 concierge. Carmen front lobby and David poolside restaurant. From the minute you walk into secrets maramoma you feel like VIP. From the resort, room, and staff. We couldn’t hand asked for anything more! Brandon is now our family. Everyday even on his day off made sure we were spoiled. We will be returning for a third time this November. Thank you secrets.

I would not recommend this Hotel if wanting to have a room overlooking the ocean as the rooms are not as advertised in pictures! There are only a few rooms that actually are viewing the ocean. These are “ocean front” ONLY and it’s the very top floor (4th). Very few others can see through pool/ resort if on 4th floor but a very far distance. We had upgraded to an ocean view which, when we first arrived had no ocean view (3rd floor) and only of the bar yoga,and palm trees on the grounds. They were helpful and moved us to one building closer on the (4th) floor. Clearly someone else’s designated room with ribbons. The resort is very nice if you are only going for the resort and are not planning on leaving for anything. It is very expensive and far to go to the major cities of Cancun and playa del Carmen (about 30-45 minutes). My wife and I travel a lot and these are the most expensive taxis compared to central and even North America. They make it seem like the set price is a good price but is at least $20 usd each way (plus expect tip. Some will even ask for it) to even leave the premises. When getting into the cab the priced changed as it was a further drive and had to re-negotiate. It’s $75 round trip for a shuttle to an excursion in playa del Carmen. The hotel should have their own shuttle service instead of relying on these companies overpricing tourists. My own experience could have been different/hindered because of transportation and other specific complications that I will not mention. Overall the staff is extremely nice and communicated well! The grounds are large so expect to walk a lot especially from the lobby to the beach or restaurants. The gift shop is even more over priced since it’s so far to taxi into playa del Carmen. The hotel rooms are spacious with a great bathroom. Has a nice size balcony just not a great view except for a few rooms mentioned. We were even told our new room was one of the best (4th floor) but had to go on the balcony and turn your head to see the ocean at a distance (nothing like the pictures online). Room was very clean and they have a great way of providing room service. The food was amazing especially for an all inclusive! My wife and I enjoyed the hibachi!

We had the best time. 100/10. Alejandra a part of the entertainment team, and she was wonderful! Each restaurant was fabulous and every staff member we interacted with couldn’t have been more kind. We’ve been to multiple top tier all inclusive resorts, but Maroma was our absolute favorite.