Secrets Maroma Beach Riviera Cancun

5 th time at this location and Guillermo Saldaña took care of like we were family. Positively will return to hope to have a similar experience.

This was our first visit to Cancun but not our first visit to the Secrets chain. We went for our 20th Anniversary. We got a little welcome letter, champagne, and a banner on our door to celebrate. We came to Secrets to rest, recharge, and decompress. All accomplished. We left refreshed and very happy with our experience. We loved that the water is filtered throughout the resort and they give you reusable aluminum thermos type cups with your room. There are water stations to refill them all over. We did go when the seaweed was high, but the resort constantly was clearing it away. There is a smell, but it just reminded me of a lake. Definitely did not affect our enjoyment of the beach. We reserved beach cabanas on 3 different days. Service was great. Drinks were fast & delicious. Fish tacos are 10/10. Luis was so nice! our waiters made sure our drinks were refilled asao and brought food right to our cabana! Overall, the food was on par with other Secrets locations (high quality and delicious). Best dessert imo is the chocolate cake at Bordeaux. We had a swim out suite. Highly recommend, especially if crowds give you anxiety but you still want to float in a pool. Bed was firm and supportive but not hard. Pillows were feather pillows. We moved from Building 26 to 25 due to waiting for our room upgrade one night. Both conceigre Roberto from 25 and Roger from 26 made sure we had everything we needed. They helped with reservations and use of the golf cart to go places after my husband twisted his ankle a little the first night. The resort wrapped it for him at no charge. Watch out for the step down in the preferred club suites. They have added a motion sensor light to help with that. You do get used to it quickly. We personalized our bed set up (asked to remove the duvet & add an extra sheet/light blanket instead) and our mini fridge contents - once changed it did not have to be requested again. Maids did such a great job! Humberto was very kind and made sure we were aware of everything we could ask for & always had what we wanted. FYI - There is pretty impressive store at the main building if you forgot anything - basically a pop up Walgreens. They even had some rx's but we did not need any so not sure how that works. I do not speak Spanish & had ZERO issues communicating with staff. They also offer a Spanish class activity to learn some while you are there. The couples massage at the Spa was fantastic. The hydro circuit was fun and not too long. We do have UVC. We definitely used our discount across the resort. There are no maintenance fees and it is not a timeshare. Our package includes preferred club benefits no matter which room type we book. That's pretty great! The deals are better than other places online and there is price match policy. We will be back to Maroma for the excellent service, delicious food, and relaxed as you want to be atmosphere.

WE have Best time here. “THE SERVICE IS EXCELLENT." OUR CONCIERGE ROGER WAS VERY ATTENTIVE AND WAS EXTREMELY HELPFUL. JESSICA IN THE Prefferred bar and Coco Cafe was ALSO EXCELLENT. ANTONIO IN THE ASIAN RESTAURANT DID A FANTASTIC JOB. Armando the mentalist entertainer in the Libby was fantastic. WE WERE VERY PLEASED AND WILL RETURN SOON.

We had an absolutely wonderful stay at Secrets Maroma Beach Riviera Cancun, and while the resort itself is beautiful, what truly made our trip special was the incredible staff. Roberto, our concierge, was fantastic throughout our stay. He was friendly, helpful, and always made sure we had everything we needed. The activities team was another highlight. Angel (Brown Sugar), Isabell, and Joann brought so much energy and fun to each day. They were engaging without being pushy and genuinely seemed to enjoy making sure everyone was having a great time. We also really enjoyed Eduardo in the Preferred Club lounge. Whether he was bartending or serving us, he was always friendly, attentive, and professional. He made spending time in the lounge even more enjoyable. But the person who deserves our biggest recognition is Marvin, our pool server. Marvin was absolutely outstanding. From the first day, he was incredibly friendly, professional, and attentive. We were never left waiting for drinks or food, and somehow he always seemed to know when we needed something. What impressed us most wasn't just how well he took care of us—it was watching him provide that same level of service to everyone in his section. We watched him hustle every single day, constantly moving around the pool and making sure every guest was taken care of. Even when he was extremely busy, he remained friendly, upbeat, and professional. That kind of work ethic and genuine hospitality deserves to be recognized. A few things to be aware of: There is ongoing construction in the middle of the resort. While it was noticeable, it never became a major issue for us or significantly affected our vacation. There was also the sargassum at the beach, which is obviously something the resort has little control over. The staff worked hard to manage it, and while it affected the appearance and use of the beach somewhat, it wasn't enough to negatively impact our overall experience. We spent plenty of time enjoying the pools and the rest of the resort. We mention both of these things simply to give a realistic review for anyone planning a trip. Neither would prevent us from returning. Employees like Marvin, Roberto, Angel, Isabell, Joann, and Eduardo are what turn a great resort into a memorable vacation. They are a huge asset to Secrets Maroma Beach, and we sincerely hope management recognizes how much they contribute to the guest experience. Overall, we had a fantastic trip. The beautiful resort combined with the exceptional service—especially from Marvin and the other staff members we mentioned—far outweighed the few minor drawbacks. Thank you to everyone for making our stay so memorable. We would absolutely return!

My husband and I just returned from Secrets Maroma Resort, where we have been a few times now. The place is beautiful, even more so now that they have renovated much of the resort. They are continuing to renovate (adding another pool at the time we were there) but it didn't bother us too much. You can definitely hear the renovation noice but they play music and it's not terrible. They are moving on to renovating three of the restaurants next (starting late August) so if possible, I would wait to book until that is finished to get the full experience. The food is delicious....we ate at all the restaurants and were very pleased with the quality and freshness of the food. Each restaurant is also very accommodating and diligent about any allergies guests might have. For us, one of the things that distinguishes this resort is the quality of the service and the wonderful people who work there. Everyone works so hard. We would especially like to highlight the following people: -Carmen, Luis, Gonzalo, Naydi and Uziel from the Lobby Bar -Alvaro who took care of our baggage upon check in and check out (so professional and lovely) -Julio (manager) and Misael from Oceana -Sergio from Portofino -Alejandro and Josue from the Coco Cafe (we visited everyday!) -the Preferred Club bartender, whose name escapes me - one of the best! -Domingo from Bordeaux -Darwin and Felix from Himitsu -Gisela from the spa -Armando Coda, the most amazing mentalist -Hugo and Jose, the preferred club concierges -Marcelo, our concierge from building 27 -Marco and Carrerra, beach waiters Overall, it was an excellent stay. There is one note that I would like to highlight. Some changes have been implemented over the past few years, especially since Hyatt took over the Secrets resorts. Breakfast is no longer available at the Beach Club. This was one of our greatest disappointments. Hydrotherapies are no longer offered for preferred club guests. Also very disappointing as it really costs them nothing and is such a nice touch. We were also disappointed by a noticeable shift in the overall atmosphere compared with our previous visits. Since Hyatt took over the Secrets resorts, it feels as though the focus has increasingly shifted toward a specific clientele. We particularly miss the stronger sense of Mexican culture that used to be woven into the experience—Mexican music, local influences, and entertainment that gave the resort a distinctive sense of place. Instead, we now encounter more American music, American duets, and American-themed shows. After returning several times over the past few years, the change is quite noticeable. If this is what you are looking for, then you will enjoy your stay here. We were also disappointed to see that the restaurant dress codes, which are clearly outlined on the resort’s own website, are no longer consistently enforced. Seeing men dining in shorts and flip-flops took away from the sense of elegance and sophistication that was once such an important part of the Secrets Maroma experience. These may seem like small details, but together they have changed the character of the resort—and unfortunately, not in a direction that we prefer.