Secrets Maroma Beach Riviera Cancun

We went to Secrets Maroma last week for our 20th Wedding Anniversary and to say it was an amazing stay is an understatement. The staff are attentive to your every need, especially the building concierge. Ours was Marco and he was terrific and always checking to ensure we had everything we needed. The restaurants provided amazing food for your meals and although we don’t drink there are non-alcoholic options and mocktails to make everyone feel welcome. The entertainment is great and the event staff offer same great things to do during your stay like mountain biking in the jungle or kayaking for the more adventurous types, or even games in the pool for those wanting to stay closer to the resort. There is also a third-party vendor onsite to book offsite excursions, which we used to visit Chichen Itza and to swim in a Cenote. They really think of everything and make your stay as easy as possible. We will definitely be going back in the future.

We enjoyed our time at Secrets Moroma. All the stuff was super nice. Our concierge, Angel, was fantastic

Dear Team, I wanted to take a moment to share our experience following a truly wonderful week at Secrets Maroma. This was our first trip to Mexico, and the level of hospitality exceeded all of our expectations. From the moment we arrived, we were welcomed with genuine warmth—every “hola,” every smile, and every interaction felt authentic. It honestly reminded us of a Disney-like experience in the best way possible—where every detail is intentional, and every team member contributes to something special. The food was exceptional throughout our stay. The Japanese restaurant quickly became our favorite—we enjoyed it so much that we dined there twice. While I unfortunately don’t recall our server’s name, he was a shorter gentleman who mentioned he had been with the resort for 17 years—his service was outstanding and truly memorable. As Preferred guests, we also appreciated access to the exclusive restaurants and elevated experiences. We would especially like to recognize Margarita (hostess), along with David and Alexis—both incredibly polite, attentive, and accommodating. At the main lobby bar, we had the pleasure of getting to know Carmen and Felipe. They introduced us to tequila in a way we had never experienced before, even arranging a private tasting with Arturo one evening. It was both educational and delicious—an unforgettable highlight of our trip. A special mention goes to Katya, a hostess who consistently greeted us with a genuine smile—it was clear she takes great pride in her role. Domingo, our server at Bordeaux (also with 17 years at the resort), provided exceptional service. Seeing so many long-tenured team members speaks volumes about how well your people are taken care of. We spent our first few days by the pool, enjoying the relaxed atmosphere and thoughtful touches—from sunglass cleaning to ice cream and fresh fruit service. These small details made a big impact. The daily activities were also fantastic—especially the paella and pizza sessions, as well as the painting classes. I even took a Spanish lesson with Uriel, who was incredibly patient and clearly passionate about teaching. To finish our stay, we moved to the beach and rented beach beds—an experience we highly recommend. Hugo, the beach concierge, and Isamar, our server, were both exceptional and made those days incredibly relaxing and enjoyable. Marcelo, our building concierge, also ensured that every detail of our stay was seamless and personalized. Overall, this trip was a special one for us as we celebrated our 10-year anniversary. It’s clear that Secrets Maroma prioritizes hiring and developing people who are caring, engaged, and truly hospitable. For our first experience in Mexico, we couldn’t have asked for anything more. Thank you again for such a memorable stay—we are already looking forward to returning, this time for an even longer visit.

From the time we arrived until we left our entire stay was phenomenal from beginning to end.

Excellent service from our concierge Katya. The best ever! Great food! Too many people around the pool! Lot’s of sea weeds OMG!