Secrets Maroma Beach Riviera Cancun

Our third trip to Secrets Maroma and it is consistently wonderful, rejuvenating, and a perfect getaway for my husband and I to relax and remember just how much we love each other. Our concierge, Guillermo Saldana, was accommodating, personable, the perfect amount of communication, funny, and really excelled at personalizing our requests and needs. To sum it up, he was ON IT and as good as the year we got Roger…dare I say, better! (Pantalones 😂) Isabel, our beach server, was perfect and kind and recommended drinks, which were great! We were never left waiting or wanting. The Preferred Beach Club bartender, Aaron, made us great drinks and the fresh fruit was nice. The servers there are so friendly and nice and the food/service is extremely consistent. Consistency is worth the preferred price alone. The chef’s special lunch recommended by Mateo was my husband’s favorite meal. I devoured the steak fajitas at lunch at Seaside at least 3 times and was happy to learn I could have flour (or corn) tortilla shells. I miss breakfast being at the beach restaurant as it was a perfect restaurant for quiet mornings with great service. Coco Cafe is worth the walk to get a coffee. The gentleman who seems to be in charge there was so kind to help me perfect ordering my coffee in spanish. Duolingo Live! The French restaurant is my favorite for service, second is Japanese (the sushi, appetizers, and desserts). Oceana was good but it was hot for dinner if you sit in the center. The renovation is very nice though. It should be noted that the female performer who plays violin and sings around the resort and during breakfast at the cafe is so talented! She sang one song at seaside that stopped all the conversations in the restaurant to listen. We were a little bummed to find out they have preferred club honeymoon suites on the opposite side of all the preferred club things. It should be noted as preferred accessible but at least we got steps in walking to the opposite end to get to the preferred beach and club. But the beach, bar, and location are not preferred. Not sure how to prevent that in the future as we did request (via phone call to the resort) the same building we had previously which was on the preferred side. Overall, 10/10 for service and providing the opportunities to love each other without a care in the world.

We had a wonderful stay at Secrets Maroma Beach Riviera Cancun and would absolutely recommend it to couples looking for a relaxing, adults-only getaway. From the moment we arrived, the staff was warm, attentive, and consistently anticipated our needs. The service throughout the resort was exceptional and truly elevated our experience. Housekeeping did an excellent job each day, and our personal concierge added a thoughtful touch that made us feel well cared for. The resort itself is beautiful, well maintained, and offers excellent amenities. We especially enjoyed the nightly entertainment, the breakfast buffet, and most of the restaurants. Our favorite dining experiences were the Italian and Mexican restaurants, both of which were outstanding. We didn't have time to try the steakhouse or the French restaurant, so we'll have to save those for another visit. The only disappointment was the food served around the pools, which didn't meet the same high standard as the other dining options. One area that could use improvement is the vacation club presentation. We participated because of the spa discount, but in hindsight, it wasn't worth sacrificing several hours of an already short vacation. We were told the presentation would last 90 minutes, but it ran well over two hours. The sales approach felt overly persistent, and it was difficult to end the meeting when we were ready to leave. While we understand the purpose of the presentation, it should be limited to the promised timeframe. The memberships are also a significant financial commitment—comparable to taking on another mortgage—which made the sales pressure feel even more uncomfortable. Overall, this was a fantastic resort with exceptional service, beautiful grounds, and a relaxing atmosphere. Despite our experience with the vacation club presentation, we thoroughly enjoyed our stay and would gladly return. My advice to future guests: enjoy everything the resort has to offer, but think carefully before giving up valuable vacation time for the vacation club presentation.

We had the best holiday, the hotel is fantastic and an added bonus being adults only. The staff make this hotel great, they greet you with a smile and are very helpful. The rooms are big, light and modern with a Mexican vibe. The bathroom is big with separate shower and wc with toiletries provided. We had great sea views from the balcony but it is a little short on space given a hot tub takes up 1/3 of the balcony. Our preferred club concierge, Roberto was fabulous, always in hand to help with requests and greeted us by name every day. Thankyou! The hotel is located on a lovely sandy beach and the grounds are beautiful. There are plenty of beds around the gorgeous clean pools and the cocktails and drinks flow all day. The daily entertainment is great, lots to do if you want it. The music was a little loud sometimes especially days, this is meant to be a holiday and not a club. The restaurants and food are amazing, plenty of choice and able to walk straight in. Special shout out to Gabriela and Margarita at Oceana breakfast. Roberto our wonderful concierge, Carlo and Francesco at Bordeaux, felix at Himitsu and all the wonderful staff running the bookings at each restaurant. At the pool - Edy, Ekiziel

We booked this vacation to celebrate our 50th wedding anniversary. We went with high hopes and they didn’t disappoint! Everything at the resort was impeccable. The room (club level ocean view) was fabulous. We were glad we requested the 4th level because we could see the ocean so much better. The room was immaculate and maid service and turn-down was a special treat! We slept so well - very comfortable bed and a very quiet room. Our concierge was Roberto and he was fabulous! Really took care of us and made sure we had a special celebration for our 50th. The food is amazing in all areas. The entertainment was equally amazing and so much fun. We enjoyed both the pools and the beach, although the seaweed was pretty intense when we were there. We would definitely go back again!

Our stay was for our 45th anniversary at Secrets Maroma Beach. Fabulous location and an amazing staff that was always ready with a smile and greeting regardless of where you were in the resort. A couple of the staff stood out as going the extra steps to make sure we had a memorable trip: 1. Our Concierge Bramdon Gomez and our housekeeper Noemi. Both of these folks were exceptional in every way. Bramdon ensured that morning coffee was delivered by 7am every morning and Noemi was just the sweetest individual taking great care with all our belongings. The newly remodeled World Cafe (the buffet) was an abolute welcome surprise in terms of selection, cleanliness and atmosphere. The staff at the Preferred Club Lounge were always ready to make sure you were satisfied and the lighte snacks were delicious. Himistu (Asian) and Seaside Grill proved to be our favorite dining locations with great selections and fresh food! Since we have been to this resort many times over the last several years my only wish is that they would get some fresh entertainment acts at the theater. They have had the very same 3 or 4 acts for the past 3 years and we did not even go to those shows. We have been to several Secrets Resorts includingThe Vine, Moxche, Playa Muejeres and, Akumal. This is our favorite Secrets resort and we could not be more pleased. In fact we've booked this resort for Oct 2027 and dearly hope we get to see Bramdon and Noemi again!