Secrets Maroma Beach Riviera Cancun

We came back after an excellent year in 2025 to find that it was as good in 2026 and will be back in 2027. We had a great experience from the moment we checked in to moving from our first room with help from Angel to our sea view room in block 25. Our concierge, Marcelo was brilliant and to be honest, everyone was fantastic from Domingo in the French Restaurant, to Caroline cooking our omelets to perfection at breakfast. I have recommended Secrets Maroma to many of my clients and will continue to do so.

We recently returned from our stay at Secrets Maroma Beach. This was our 4th time staying at a Secrets resort—and while Secrets Playa Blanca remains my absolute favourite, Maroma was still an amazing trip highlighted by outstanding service, beautiful facilities, and delicious food! The Resort, Spa & Amenities The resort grounds are lovely, clean, and well kept. The spa is absolutely beautiful and well worth a visit—I had an extremely relaxing 25-minute back, neck, and shoulder massage with Melissa, who did an amazing job. Rooms & Service Our room was spacious, clean, and comfortable. Any requests we had were attended to quickly and efficiently. Initially, we were placed in room 2423, which wasn't truly an ocean view, but after requesting a move, we were reassigned to room 2540, which had a fantastic ocean view. The AC wouldn't go below 70°F, making the room a bit warm, and at one point, we had an issue with the unit - our room went to 75°F overnight and would not cool down. However, maintenance had it resolved within an hour, which we really appreciated. Things to Keep in Mind (Cons) - Construction & Pools: There is active construction right now as they build a Preferred pool (there isn't one currently). While the noise didn't bother us much in Building 25, my parents were in Building 16 and found it a bit disruptive. Also, note that the pools were quite warm during our stay. - Beach: There was a lot of seaweed on the beach, though that’s just down to the time of year rather than the resort itself. - Atmosphere: If you are looking for an authentic Mexican feel, there isn't a ton of local Mexican culture reflected in the programming or vibe, though that seems to be standard across the Secrets brand rather than specific to this resort. Special Shout-Outs to the Staff! The staff truly made our trip memorable with their top-notch service. We'd especially like to acknowledge: - Robert & Talia (Concierges in Building 25) – Both went above and beyond to make sure our stay was outstanding. - Melissa (Spa) – For a wonderfully relaxing massage. - Domingo (Bordeaux) & **Carlos** (Seaside) – Excellent dining service. - Leo, Wilbur, & Rene – Fantastic pool drink servers who kept us refreshed. - Luis – Pizza bar. - Angel (aka "Brown Sugar") – Great entertainment and energy! - Daniel (Lobby Front Desk) & **Octavio** (Bell Service) – For warm welcomes and smooth logistics. Thank you to the team for taking such great care of us!

Marcelo Marín was an exceptional concierge and truly made our stay at Secrets Resort special. He was incredibly professional, attentive, and always made us feel right at home. Marcelo consistently followed up to make sure we had everything we needed and went above and beyond to make our experience comfortable and enjoyable. His warm personality and genuine care for his guests really stood out to us. We are very grateful for his outstanding service and would be happy to have Marcelo as our concierge again on our next visit!

We have already stayed at this incredibly fantastic hotel 6 times. For over 28 years, we have been travelling throughout the Caribbean and the rest of the world. Whether it is the Dominican Republic, Aruba, Jamaica, the Maldives, or other beautiful islands, we simply love Mexico! Here, the value for money is simply fantastic. The last time we were here was in 2023. During this time, many restaurants have been renovated and brought up to the current five-star standard. Great atmosphere and exceptionally beautiful details that simply appeal to everyone and enchant you. Let’s start with the beach. For us Europeans, the beach is very, very important and has the highest priority. This dreamlike white sandy beach and the palm trees are the reason why we actually travel here. Everything is just as you imagine it, unfortunately nature plays its own game with the seaweed. By now, all Caribbean islands are affected by seaweed, and nevertheless, the hotel works so hard and tirelessly every day to make sure that all beach lovers can enjoy this beautiful view. Therefore, everyone who visits the Caribbean islands should be aware that the seaweed have now become a natural phenomenon and are part of a beach holiday. During our two weeks of vacation in this wonderful hotel, we had a fantastic team every single day that completely removed the seaweed each time. In addition, you are served like a king at the beach and at the pool. No matter what is on your mind, all wishes are fulfilled by the incredible, friendly, and cheerful waiters and towel attendants. Especially: Marco, Jose, Hugo, Carrera, Eder, Anna, Balbina. We thank you so much. You made every single day of our vacation magical. Without you, it would not have been as beautiful. We miss you very much. No matter which restaurant we were in, it was simply a fantastic experience every single time, from the welcome and the exceptionally great, creative, and delicious food to the farewell. Thank you to Francisco, Veronica, Jose, Alen, Freddy! An all-around gourmet experience that everyone wishes for. (Currently, three à la carte restaurants are being renovated) and I believe they will be open again from November 2026. At the moment, a new pool is also being built, and we did not feel disturbed by it at all. We stayed in the Preferred Club and had a fantastic view from Building 26 (4th floor). All the wishes we had were wonderfully taken care of by our butler Roger. During the two weeks, there was not the slightest problem. 🙏 Bravo! Even a late check-out worked. Many thanks for that! The spa area also scores extremely well, of course, with its special atmosphere. My wife was absolutely thrilled! Thank you, Sergio 🙏 Evening entertainment: the hotel spends a great deal of money on this. Every week, elaborate Mexican shows are set up in the garden with great attention to detail. Gigantic buffets, great live shows, whether a Mexican show or live acrobatics, fire shows, simply fantastic. To top it all off, there are very well-produced live shows and themed evenings in the theater. The only thing I really consider somewhat unfortunate is the time at which these shows start. 9:00 p.m. is, in my opinion, not the right choice. Many people are still having dinner and do not manage to see the show on time, as dinner usually lasts until 9:30 p.m. At the beginning of the show, half of the theater is half empty and then feels this way because of this situation. Having also stayed at many other Secrets hotels in the Caribbean, I would kindly ask the hotel to adjust the times of the evening shows accordingly. All the other hotels start their evening shows at 9:30 p.m. or 9:45 p.m. This would result in full theater shows with a large audience and happy tourists who can watch the entire show! I can recommend this hotel 100% to anyone looking for something especially beautiful and extraordinary. Whether it’s the pool, beach, gourmet food, entertainment… Unfortunately, we did not write down all the names of the employees. I would have loved to list everyone, from the gardener to the pool boy. So many hardworking employees who always greeted us in a friendly, kind, and above all respectful manner. So many waiters, whether at the breakfast buffet or dinner, or at the bars, whose names I unfortunately no longer remember. All of them would deserve to be listed here. Therefore, dear hotel team, I would like to thank all of you, whether at the reception, bellboy, housekeeper, waiter, gardener, bartender, and so on and so on. You were simply absolutely fantastic! We will definitely come back.

Beautiful Resort with great customer service! Property was ket very clean. Food & Cocktails were great. Perfect amount of activity by the pool with quite chill time. Beach had lots of seaweed but they did what they could to keep it cleaned. Stayed in a swimout room in the PC section and would highly recommend.