Secrets Maroma Beach Riviera Cancun

WOW! is how we will start the review. We tried to remember so many names of so many great staff that we met over our 10 days but it's shard when every one was amazing. When we entered the lobby we were greeted by Orlando which made you feel special and welcome right away. After check in he explained details of the resort and was very upfront that he would like to take some time and discuss the UVC membership. He was not pushy at all, in fact he made it that you actually wanted to attend the meeting in case it benefits him in any way... which we will get to later..lol We were in building 15 , Junior swim out which was amazing! Sun all day ! Our building concierge (Marco) was so pleasant and always made sure to ask if we needed anything. He would send a message everyday of scheduled events and activities. We are normally beach people which is why we picked this resort but we somehow became pool people for 10 days. The infiniti pool overlooking the ocean, music playing all day .. it was just perfect!! Our waiter at the pool (Wilberth) never let our glasses get empty and mostly just kept bringing us things new to try without asking. The pool concierges work hard to make sure people are not saving chairs and never showing up which is great. Every one has their own opinions of resort food. For us we felt it was the top 3 of the twenty some resorts we have visited. Every waiter and waitress went above and beyond! Exceptional service at each table. I know you need to buy a bottle of wine to get the private setting at the pool dinner in the evening but we highly recommend it. It was amazing! So here was our highlight that sold us on buying the UVC membership. There is an area where you can take pictures in front of the love sign which people take locks and leave behind as a memory token. It is pretty cool. We didn't know about this until we arrived so we went to the shops to see if they sold locks... turns out they don't but an employee named Daniel , said i will go to town on my way home tonight and find you one. He took our number and that evening we had a text message from Daniel showing us two different locks at a local store. I met him the next day to get the lock and had to force him to take money as payment. He just wanted to do it for us out of kindness.. WOW!! So yes, Members we now are..lol and happy to say it. Thank you Roberto ! We have already booked our November trip. Highly recommend this resort and everything about it. Top trip for us. Russell Family

Wonderful experience at Maroma. The facilitiy was beautiful, from the main lobby, to the rooms, to the landscaping. Staff were so friendly and helpful, going above and beyond, many of them knowing us by name towards the end of our time there. A few I would like to shout out in particular are Alexis and Carlos (waiters at oceana), Margarita (hostess at oceana), Omar (kayak tour guide), Franco (pool concierge), and Marcelo (primary concierge building 16). Food and drinks were great, so was our spa experience. Le Labo toiletries in our room was an unexpected perk. The main pool is great, not too loud. Unfortunately, we did not spend much time at the beach, due to there being large amounts of sargassum. That said, the staff was constantly working to clean it up and doing all they could to try and make it nice.

Everything from check in to check out was fabulois. Marcelo Marin was very friendly and helpful with all aspects of Resort. Also Franco was very helpful and friendly also. The food was all wonderful and drinks and food at preferred bar were really good. It was fun to watch volleyball and basketball. Entertainment staff were friendly at pool. We look forward to returning soon!

I simply cannot say enough wonderful things about this resort! While the property itself is beautiful and the food is consistently delicious, what truly keeps us coming back is the incredible staff. They treat us like family and make every single day feel extra special. A heartfelt thank you to Roger, our concierge, who checked in with us daily and made sure anything we needed was promptly taken care of. On his days off, Bramdon, our longtime favorite pool attendant turned fantastic concierge, continued that same level of exceptional care! At the Barefoot Grill, Ruben is truly the BEST! Every day we enjoyed fantastic lunches and even afternoon snacks! Thank you for always going above and beyond!! Juan Mora also took wonderful care of us during the Tuna Lunch, at Oceana, and at the Rock Lobster Dinner, so delicious and thank you!! I also have to recognize my favorite staff in the Lobby Bar, Carmen during the day and Jessica at night. You both have been wonderful to us since our first visit to Maroma! You make every visit a joy!! Poolside service was outstanding as well, we were never without a drink (or water!) thanks to Alberto and Balbina, who took such great care of us. At breakfast, Alejandro was always happy to see us and made even breakfast lots of fun!! Evenings were just as memorable, with amazing dinners each night. One of my favorites is always Himitsu, where Jesus prepared absolutely delicious sushi. Thank you, Rodrigo, for checking in with us throughout the week. Our meals were delicious!! And finally, it’s always a pleasure working with Janet, the wine & tequila concierge, such a great addition to the experience! We are already looking forward to our next visit!

We had an excellent experience with our wedding and got amazing photos. our wedding planner Rifkele Lopez and photographer Isaac Arenas did an awesome job ensuring we had a great day and had amazing photos!