Secrets Maroma Beach Riviera Cancun

You can stop reading reviews right now. This place is absolutely AMAZING! The employees of this all inclusive will kiss your butt in ways that you never thought possible. You won’t pass an employee who doesn’t smile, wish you a good day, and ask if they can get you anything. It is non-stop 5 star service 24/7. The food, omg the food! We are foodies. Everything we put in our mouths tasted like it had been prepared by a five star chef! It’s a culinary amusement park. They don’t skimp on quality! Oceanside is near the pools and is for preferred members. We ordered everything on the menu during our stay and everything was top notch. The cream soups were outstanding. Our favorite waiter was Alfredo. He actually speedwalks to grab what you whatever you want and he is excellent at anticipating your needs before you even have to ask. I cannot say enough about the service level at Secrets Maroma. Our concierge was Talia. She checked on us regularly to make sure our needs were being met. The resort is massive! Talia was on the ball getting us transportation to other parts of the resort. We had a medical emergency while there. The onsite doctor was precious! I forgot to get her name, but her and the staff were all so concerned about us. The doctor accompanied us to the hospital and made sure we had everything we needed. Talia continued to check on my husband’s health throughout our stay. She gave us lots of tips and advice that helped us make the most of our visit to Mexico. The room was above my expectations. It was very spacious and five star quality to the max! The toiletries and amenities in the room were superior quality. The tub on the balcony was our favorite spot to enjoy room service and soak up the view. They kept the mini fridge fully stocked with our requested drinks and snacks. Room service is included 24/7. It was always fast and fresh. They even have a two-sided cubbyhole that they can put your room service order in, so you don’t even have to open the door. The bedding was excellent. The quality of the bedding made sure we got the best sleep of our lives. There were so many pillows to choose from, so you don’t have a problem picking the perfect match for your sleep needs. The sheets were buttery soft. The turn down service with a chocolate for bedtime made us feel spoiled. Housekeeping cleaned our room twice a day. You can also turn on the “do not disturb” light if you’d like privacy or don’t want anyone in your room. I will say we left jewelry and money laying out, and no one ever touched anything. The shower was EXCELLENT! There is a rain head and a wall faucet. The water pressure was perfect and the hot water was immediately on hand. The guys up front with valet and the shuttle service went above and beyond to give us fast service with a smile every single time. They wouldn’t let you lift a finger with your baggage. They knew our names immediately, and addressed us every time they saw us. I feel terrible that I can’t remember their names, because they deserve mentioning. They gave us great advice and were so helpful. Inside we were welcomed when we first arrived by Alberto. He was such a fun guy with a big personality. He had a great sense of humor and kept up with us throughout the visit. What a welcoming friend that started us off feeling welcomed. The front desk also can help you get change or exchange your money for pesos. The entire resort accepts cash if you’re worried about figuring the exchange rate. There is also an atm on-sight. There are two main pools. Waiters are buzzing around to provide you with food or beverages, even when you’re in the pool! The swim up bar provides ample shade, if you need to get out of the sun a while. We did not have any problem finding lounge chairs and umbrellas to relax poolside. Towels are right there within reach. They have plenty of extra large quality beach towels available all day. The beach sand is a beautiful soft white powder. The seaweed does detract from the blue hues of the water a little. The staff is continually cleaning and raking the beach. You can rent a bed on the beach, but the free comfortable padded lounge chairs are covered with a grass roof and have a table for your drinks. Again, there are waiters coming by constantly to bring you anything you’d like. It was so relaxing to hear the waves crash and watch a phenomenal sunrise. One of my favorite things about this resort is that you don’t have to have reservations for dinner at any of the specialty restaurants, except the hibachi section of the Asian restaurant. They have an Italian and French restaurant that are so elegantly decorated. The food is divine. My favorite dish was the stuffed portobello mushroom. It was filled with jumbo shrimp and stuffing. The cream based soup of the day was always a must have to start our meal. I highly recommend the lobster bisque! Secrets Maroma has nightly entertainment. Don’t miss The Rock Show or Mexican night. The music, singing, and dancing were so much fun! During the day, there were fun crafts, pool games, and the solo musicians were incredible! The saxophonist that floated around the pool while playing was a top notch musician! The pool temperature was perfect as well. We had a couple’s deep tissue massage at the spa. Let me say, if you want to be pampered, this is the spot. Our therapists were Dorka and Media. These ladies know how to work you over. They use trigger points and aromatherapy like a boss! I cannot recommend them enough. I’ve had lots of massages. None can even compare to what these two ladies can do for you. We left in a state of euphoria, with zero aches or pains. If you are a smoker, there are at least six smoking stations around the resort. They have comfortable seating, and are well shaded. The staff keeps them immaculately cleaned. You can see lots of wildlife all around the resort. We saw parrots, raccoons, iguanas, a trained hawk, and lots of coatis. They all roam freely throughout the property, but never came very close to the people. If you are like me, you’ve probably read hundreds of reviews about all the resorts in Cancun. We stayed at Secrets Maroma for nine days. It was absolute paradise. I am a very critical person. I honestly couldn’t find one single negative thing to say about this little piece of heaven. It is very private and secluded. It is an adults only resort. If you’re looking for a place to party, you will be disappointed here. If you want to completely relax and be treated like royalty, Secrets Maroma is a no brainer. We loved it so much, that we bought the Five Year Corporate Members Package. I can’t wait to go back. There is no way I would ever want to go anywhere else. It is not possible to top this place. Thank you Secrets Maroma for giving us the vacation of a lifetime!

Me and my husband had such a fantastic experience for our honeymoon! The service was absolutely excellent- Roger our concierge was above and beyond. He was the picture of hospitality and was incredibly helpful and thoughtful all week. Franco , the pool concierge was wonderful as well, always making sure we had clean sunglasses and full drinks. Jose and Valentin at the bar were exceptional mixologists and very friendly. We enjoyed the spa very much, massages and hydrotherapy are a must!! The restaurants and servers are fantastic as well. Don’t miss a hibachi reservation!! While lounging at the pool during the week, we enjoyed a pop-up fresh coconut rum bar, a floating saxophone concert, a mini ice cream truck, and live music!! We also got a shot tray of tequila & shot glasses delivered to our room, which was so much fun for our in-room jacuzzi! Alejandra and the entertainment team made our week even more fun, floating around with blackjack and volleyball! We will be recommending Secrets Maroma to all of our friends!

Great place for female solo traveler. I stayed in the preferred club and my concierge Roger made sure I was well taken care of. He found me every day to make sure I was ok, if I needed anything and greeted me by name each time our paths crossed. Great place if you want to unwind and relax.

What began as an extremely frustrating resort experience ended positively thanks to the empathy and care of the Secrets Riviera Cancun team. We were a party of five staying in three ocean-view rooms on the Breathless side—one in Building 5 and two in Building 7. For hours each day, extremely loud techno music and heavy bass from the entertainment areas could be heard and physically felt in our rooms. Not long after that ended, very intoxicated guests would regularly gather on the patio below our rooms, with late-night vulgar yelling and behaviour that made it difficult to relax or sleep. After several nights of that combination, I no longer felt comfortable or safe there. Following an unsuccessful room move and a long, exhausting evening, the General Manager personally stepped in late at night and arranged for me to transfer to the Secrets side, where I was placed in Room 3212. The difference was immediate. I finally felt calm, comfortable, safe, and able to rest. The next day, I explained that my mother, a solo senior traveler, was still staying at Breathless and that we had only one night remaining. I asked whether she could join me at Secrets so we could spend our final day together. Although we had offered to pay for the change, the team listened with genuine understanding and arranged her transfer at no additional charge. Their kindness completely changed the ending of our vacation. Knowing that my mother could join me in a quieter, more secure environment gave us both tremendous peace of mind. The contrast between the two sides was striking. Secrets felt peaceful, well-managed, and secure. I could walk around the property and genuinely relax rather than remain alert to the behaviour of heavily intoxicated guests. We were able to enjoy Secrets’ beautiful surroundings, quieter atmosphere, and thoughtful service while still having access to the restaurants and amenities at Breathless next door. Problems can happen at any resort, but the way a team responds makes all the difference. I especially want to recognize the General Manager for personally stepping in when the situation became overwhelming, as well as the Secrets team for continuing that same level of care the following day. Secrets Riviera Cancun listened, showed empathy, and found a meaningful solution when we needed it most. Thank you for helping my mother and me end our trip feeling relaxed, safe, and genuinely looked after.

Secrets Maroma was chosen because of reviews which are opinions just like mine. Paid for Preferred Club Ocean View got construction view with a little peek of the ocean over the heavy vegetation. Got moved to Ocean Front and for the money I was not impressed. The staff, the food and the grounds were okay. The “Preferred Club” is a joke. Don’t waste your money. I’ve been right down the road to the Excellence Riviera several tomes that has an “Excellence Club” and thats worth the extra money because they know what they’re doing with the extra perks. Been to several different resorts around the Cancun, Riviera Maya, Tulum and Isla Mujeres area over the past 25 yrs and I must say the Secrets Maroma Beach has been the most disappointing resort and definitely not worth the money. The Secrets Maroma Beach was a bad choice and this was the first time there but I can definitely say it will be our last. My wife and I both were talking about how this area has changed, not the people, they’re always great, but the beaches and water have just deteriorated over the years. It used to be so beautiful and now it’s just another beach. Moving on to explore the beach life somewhere else. Oh yeah I’ve included a pic of the slimy algae covered pool below us at the Ocean Front room.