Secrets Maroma Beach Riviera Cancun

The only down side whatsoever, was upon arriving, then checking in with a welcoming Mimosa, THEN being led to a woman whom was obviously selling time shares. Her tag line was “you willing to play the game?” I’m thinking WTF?? We didn’t go there for a sales pitch, PERIOD!!! Just to RELAX AND ENJOYED what we paid for.

FABULOUS! Everything about this resort is top notch, true five stars. Our personal concierge Marco was incredibly helpful, friendly and professional. The pool concierge Lewis, and all the men who served poolside, amazing. The male servers at the breakfast buffet were all so attentive and friendly. The FOOD!! Five stars, definitely a notch above anywhere else. The waiters at the restaurants bent over backwards to make our meals unforgettable. Daily activities like yoga, water aerobics, craft classes, beautiful concerts,. The only thing that could have been better was if the ocean had cooperated, it was very choppy while there. But the beautiful beach, and wonderful people made for a fabulous holiday, can’t wait to go back!

This is a long overdue review, as this was my 4th stay! This double birthday trip for me and my daughter included a stay in Building 17, honeymoon suite. The room was clean, spacious, gorgeous ocean views, and nestled in a quiet corner. Our building Concierge Guillermo is TOP TIER!! He was our concierge on a previous trip, so we were excited to learn he would be again - for 2 weeks! Just as before, he is professional, serene, attentive, kind, and has a quiet sense of humor. He is THE BEST concierge I have ever had. If there was an issue or concern, he addressed it immediately or followed up as necessary. Also, he made sure to make this birthday extra special!! From dinner reservations with cake and happy birthday, to room decorations with dessert and a bubble bath (pics included)! Guillermo is the BEST! Our birthday trip was also made special by so many Secrets employees across departments! For example, Rueben in food services (Barefoot Grill & Pizza) provided dessert for my daughter's birthday, and an extravagant grilled dinner with dessert for us on my birthday a week later (see pics)! We went to Desires Lounge later that night and Oscar from entertainment collaborated with Arturo (bar service, I believe) to sing happy birthday and bring me a special dessert. It was truly special! Every time we return, we meet so many employees who make Secrets Maroma feel like home. My very first time here in August 2023, I met Hugo Hernandez who works as a server during meal events and weddings. Since then, he has consistently been one of the most hardworking, kindest, and honest people I've met. He always greets us with the biggest warmest smile. It is always a pleasure seeing him each time I come back; he feels like family, at this point! Luis who works at the Pizza spot is another employee who I've known since 2023. He makes great pizza, is always so friendly, and the best person to practice learning Spanish with! Every single bartender we've met has been wonderful. The ones we look forward to seeing and ones who look forward to seeing us are Ephraim (beach bar/dinner), Eduardo, Gonzalo, Eddie, Armando, and Eric. As people who LOVE the beach, that is where we spend most of our time. Hugo and Franco have always been a pleasure - making sure they help us find great seats and that we are always taken care of. A beach day with them is always the best. One of our favorite things about Secrets are the endless activities and entertainment. From the day activities and night shows to the entertainment crew working them, we always have sooo much fun! A HUGE shout out to Hector, Johana, Oscar, and Emiliano for always making both the day and night entertainment so lively and enjoyable. One of the first shows we went to when we arrived was the Rock Show. The band and singer were amazing! He brought my daughter on stage to perform a song, and she had a blast! Needless to say, we LOVE Secrets Maroma! The food and drinks are consistently WONDERFUL! The new renovations are FABULOUS! We can't wait to see the new changes on our next visit!

We had a fantastic stay at Secrets Maroma Beach Riviera Cancun. The resort itself is beautiful — the beach is stunning, the property is very clean and well maintained, and there are so many great restaurants and food options to enjoy. There are also plenty of daily and nightly activities if you want them, but the atmosphere is still relaxing and upscale rather than a party scene. We loved having the option to lounge and unwind or join in on activities throughout the day. The spa was also phenomenal and definitely worth experiencing. What truly made the trip stand out, though, was the exceptional service. Each building has its own concierge, and Bramdon, who was assigned to ours, was absolutely outstanding. He was always friendly, welcoming, and incredibly attentive. When my stomach wasn’t feeling well one day, he made sure the staff brought me plenty of soup and drinks and checked in to make sure I was okay. He also helped my husband arrange a late checkout and even assisted him in scheming some special surprise adventures and experiences during our stay. Bramdon consistently went above and beyond, always responding quickly and handling every request with a smile. That level of care and attention really made us feel looked after and added a personal touch to our trip. Customer service was a 5/5, and we’re very grateful for the experience.

The entire place is beautiful, clean and just awesome! The attention from the welcome to the good bye time was excellent, exceptional and courteous. Every employee, waiter and all of the staff in general was willing to help and take care of us. Shout out to Miguel, Wilmer, Marcelo, Humberto, and everyone else that I can’t remember their names but that we had the pleasure to meet. 20/10!