Secrets Maroma Beach Riviera Cancun

Food quality was exceptional!! People were so attentive and friendly! Activities were super fun, will definitely be coming back.

This was our first time at any Secrets property and wow did we enjoy it!! What stood out to us was all of the food options at the pool during the day! We have stayed at a lot of all inclusives but wow this one was great!! Bramdon Gomez our building 27 concierge was the best!! We upgraded to a preferred club ocean front swim up for $700 for a 4 night stay when we arrived and that was the best thing we did!! Huge pati and great neighbors!! I highly recommend this resort if its in your budget!!

Angel in building 23 was our concierge, he was very helpful in setting up reservations and giving us information on daily activities. Domingo, the waiter at Bordeaux, was super professional and helpful with the menu. He took care of us very well. Brown sugar with the entertainment team, as well as the entire entertainment team, was very funny and inclusive and brought a lot of laughs. Dario, the pool waiter, was a rockstar bringing our group drinks, very attentive and got us food & drinks quickly. Great personality and attitude. Andres, with the coco cafe, was super fun and very sweet. Overall, this resort was a favorite. It was clean, fantastic food, great people, great entertainment. You are getting what you pay for here ! Will definitely be back.

Had the best time ever. Maroma Beach was everything and more than advertised. Food, entertainment and activities were over the top. Preferred club building concierge Roger Arroyo took care of all our needs from coffee in the morning to champagne at night. Secrets Maroma Beach all inclusive is not to be missed.

We spent 10 days at this resort with a party of eight people and while there were some highs and lows, overall it was good but not worth the price. The positives: - The staff was incredibly kind! We found them to be very hospitable and focused on service! - The rooms are very spacious and beds are super comfortable with solid AC. - Room service was always delivered hot and while the menu selection wasn’t robust, it was decent. - The pool was very nice with lots of various areas however we were waking up at 6:30 just to secure chairs as the demand was very high. - The grounds are well maintained and beautiful. - WiFi coverage was excellent both in the room and across the property. It did get slow by the pool when all the people were trying to use it. - My wife and I both used the spa. I had a great therapist while she had a mediocre one. As always, the prices in these kinds of places are so high and we probably wouldn’t do a spa service again. - Entertainment is decent. Some shows are good and others not so much. The not so good: - We had bugs in our room! They were in the toilet room, the tub and on the bed! Apparently they’re a larvae of some kind but it was disgusting. Housekeeping did come and change the sheets when we found them in the bed. - After our third day and for the remainder of our stay, our hot water smelled like a petroleum product and that it was burnt. As strange as that sounds, it smelled bad. They came and did a water sample and acknowledged it smelled strange. Later they told us they used a chemical to clean the pipes which caused the smell. We still do not know what caused it. - We were on the first floor and could hear a lot of stomping and furniture movement above us. The walls on the side are great but the ceiling and floors are apparently fairly thin. - The food was decent but not great. We would recommend you steer clear of the buffets (they were horrible) and the restaurants were good. We particularly liked the Asian and steakhouse options. The French was also good. Note: there is a strict dress code at this property. Men have to wear slacks to dinner and closed toed shoes. And they will not seat you until your entire party is present. - There were strange spots on our TV. Almost like where pixels had been burned in. - When you check in, there is a push for you to buy a time share where they give you coupons when they could have been given by check-in staff in lieu of time share staff. So be ready to be sold and just say no if you don’t want it. - While this property is now part of Hyatt, because we booked our trip through Costco Travel, they did not honor our Hyatt membership. This is the first time I’ve ever had this issue and it was very disappointing. - The resort struggled to keep up with the massive amount of seaweed on the beach. It was so thick, we could not swim in the ocean. Overall we had a good time with our family and friends but wouldn’t choose to come back to this property because of the high cost vs value