Secrets Maroma Beach Riviera Cancun

Our stay at Secrets Maroma Riviera Cancun was wonderful and relaxing. While there was quite a bit of sargassum on the beach during our visit and we chose not to get in the water, the staff worked tirelessly every single day to clean the beach and keep it looking as beautiful as possible. Their dedication and hard work did not go unnoticed and were greatly appreciated. The resort itself is absolutely gorgeous, with lush tropical landscaping, beautiful pools, well-maintained grounds, and a peaceful atmosphere that made it easy to unwind. Everywhere we went, we were greeted by friendly, welcoming staff who genuinely seemed to care about making guests feel comfortable and valued. A special thank you to Bramdon, our phenomenal concierge, who went above and beyond throughout our stay. He was attentive, professional, and always available to help with anything we needed. His exceptional service made our vacation even more enjoyable. He was TOPS!!! We also want to recognize Edy, our pool concierge, who took wonderful care of us each day. His friendly personality and attention to detail helped make our pool days carefree and relaxing. And a huge shout-out to Valentino, a truly top-notch bartender. Not only did he make excellent drinks, but his positive attitude, engaging personality, and outstanding service made him one of the highlights of our trip. We especially enjoyed the Rock & Roll Show, which was energetic, entertaining, and a lot of fun. The Candlelight Event was another memorable highlight and is an absolute must-do for anyone visiting the resort. What made this vacation so special was the incredible staff. Their warmth, professionalism, and genuine hospitality were evident everywhere we went. Secrets Maroma Riviera Cancun is a beautiful resort with an amazing team, and we are grateful for the wonderful memories we made there. We would highly recommend this resort, just be mindful of sargassum season if you are hoping to spend time in the ocean. The Watson’s

This was our first time at Secrets! We had an amazing time at Secrets Maroma! The entertainment staff was awesome! Monica was kind and funny! They had activities all the time. We were never bored! The hotel is beautiful and food is great! We loved the restaurant staff especially Carlos at Himitsu! Carlos was kind and very attentive. Our room was always clean thanks to the housekeepers! Our mini fridge was always fully stocked. We can’t wait to stay here again!

Amazing Experience!! High Quality Food and Drinks, the workers are so helpful and very humble and respectful. Would highly recommend this place for any reason and please reach out to Hector and Miguel!! They are the absolute best people!

Just got back from 7 days at Secrets Maroma and it was fabulous. The resort is beautiful, the staff is incredibly friendly and attentive, our room was lovely (swim out room in building 26) and the food was excellent. Location: the resort is a short drive from the airport and other excursion locations (except Chichen Itza...but that is a 2+ hr drive from anything along the coast). Atmosphere: The resort is beautiful and easy to navigate. You can immerse yourself in the activities and events or easily seclude and enjoy quiet nooks on the property. The event staff were great and there are plenty of options to keep you busy when you want them. The beach was lovely although seaweed was a challenge. The staff did their best to keep up, but it is the season for seaweed and nature will not be denied. The resort is nestled in the jungle but landscaped beautifully. The decor is lovely with unique textile art and comfortable spaces throughout. The spa was heavenly. Rooms: Also lovely. We had a swim-out that we used every afternoon. We had plenty of space and all the creature comforts. The maintenance group even provided an oscillating fan (that we requested) to improve the air circulation (my husband likes arctic air when sleeping). Other guests told us about being provided memory foam mattress toppers and other accommodations when needed (our bed was very comfortable without). Fabulous rain shower and refrigerator and snacks stocked daily. Staff: So many incredible people working at this resort. Pablo - a waiter at Bordeaux - was exceptional and almost at his 18 year anniversary at the resort. Margarita - a hostess at the Oceana for breakfast and the Preferred Club in the afternoon was a joy to see every day. The restaurant manager at the Patio restaurant went above and beyond to make our experience wonderful. The whole staff were friendly and helpful. Entertainment: There was so much to do and see. The events during the day were fun and inclusive. The nightly entertainment was also great...particularly the fire show, & the silent DJ). We also happened upon a mentalist in the lobby one evening (Armando) who was so much fun and blew our minds with his tricks. Food: This resort had some of the best food options we have ever had at an all-inclusive. Breakfast was exceptional every day. Chefs kiss to the crepes and Maroma Sunrise. My husband fell in love with the brick oven pizza for lunch and I enjoyed the options at the Preferred Club restaurant. For dinner we did not have a single bad experience and tried all the options, but absolutely loved the Mexican restaurant (the Patio) and the French restaurant (Bordeaux). Overall: This was the most relaxing and transporting vacation we have had in years. We loved every moment at this resort and the time flew by. Kudos to the Secrets franchise and kudos to the staff at Maroma. We are already planning a return.

Our stay at Secrets Maroma exceeded every expectation. From the moment we arrived until the day we left, every member of the staff made us feel genuinely welcomed. The level of hospitality throughout the resort was simply outstanding. Our room was perfect for our stay—beautiful, comfortable, and exceptionally well maintained. The housekeeping team did an incredible job each day. They anticipated everything we needed, kept the room spotless, and we never once had to ask for anything. Their attention to detail made our stay effortless. The entertainment was another highlight. It was energetic, engaging, and felt authentic without ever being over the top. There was always something enjoyable to do while still maintaining the relaxing atmosphere that makes Secrets Maroma so special. The food was excellent throughout the resort, but we'd especially like to recognize Antonio, who was our server at the buffet on several occasions. We were lucky enough to have him almost every time we dined there. Antonio is an amazing person who consistently provided remarkable service, thoughtful recommendations, and a warm, friendly attitude that made every meal even more enjoyable. Finally, a heartfelt thank you to Angel Lopez. Angel's professionalism, kindness, and genuine care for the guests truly stood out. He regularly checked in to make sure everything was perfect and always greeted us with a smile. His dedication to providing exceptional service made a lasting impression and played a big part in making this vacation unforgettable. Thank you to Angel, Antonio, the housekeeping team, the entertainment staff, and everyone at Secrets Maroma for creating such an incredible experience. We can't wait to return and would highly recommend this resort to anyone looking for a relaxing, first-class all-inclusive vacation.