Secrets Maroma Beach Riviera Cancun

We’ll be back! The timing of our trip is worth mentioning- days after the security incident in tourist areas around Mexico. Multiple security checkpoints leading into hotel property made a great first impression and we felt totally safe and relaxed throughout our stay. We booked a standard tropical view suite. I ended up loving the location because it was near breakfast and quiet because it wasn’t fronting the outdoor entertainment. The building was so solidly built that we barely heard other guests in the building. Rooms have some great features. The large lighted magnifying mirror, huge tub with excellent water pressure, a speaker in bathroom so you can hear the tv, both a rain shower and hand held shower head, bright reading light for each side of the bed. Nice turndown service with chilled water next to bed, ice in ice bucket, chocolate, slippers. Each building has a concierge. The staff’s attitude is enthusiastic and professional. Everyone is so kind and seemed genuinely interested in making our stay special. One staff member said this is the first job he’s ever loved. Pick your own vibe- pool area for music and activities or beach for serenity. A few opportunities for improvement: - Add each restaurant drinks menu to the app. - A more detailed description of the activities could be included on the app. - The bike tour guides, Marcelo and Davide, were great. It was more of a combo tour, partly bikes and partly a history tour that included a walk on the beach. The app could explain this and include a tip to wear insect repellent because you’re riding on a jungle path. Providing cold waters would also be really helpful. - More towel hooks are needed in the bathroom. - One outdoor hot tub seemed almost dangerously too hot. - The huge fire pit by the Oceana restaurant really emits overpowering gas fumes. It was so strong that it wafts into the restaurant. They need to lower the flame and find a better alternative because that actually seemed unhealthy. Shade is a priority for us. We were always able to find a shady spot at the beach. With a little patience we could usually find an open umbrella at the pool when we moved there later in the afternoon. The property is beautiful and so well maintained. The layout of the buildings made it feel open and breezy and not at all claustrophobic. Sargassum: Our trip was the last few days of February to March 3. Online searches say the sargassum season doesn’t really start until May. It’s obviously accelerating. There were some clear patches that shifted due to winds/tides and guests were enjoying those clearer areas, but you really have to be willing go with the flow. It wasn’t bad the first days of our trip but the last few days the crew was fighting a valiant effort and couldn’t keep up. The Secrets crew was doing a far better job managing the situation than the neighboring resort. The reality is that you as a consumer should be aware that this situation is widespread and ongoing and set your expectations accordingly. The Secrets pools are wonderful and even with the sargassum the beach views are still beautiful. If swimming in the ocean or snorkeling are an absolute necessity then you could be disappointed if you visit during this extended sargassum season. Guest etiquette: This applies to any hotel. Almost all of the guests behaved appropriately but of course there will always be a few who don’t care how they’re negatively impacting others. Please be considerate of other guests. Leave the music to the staff. Don’t bring a speaker to play your own music on the beach or by the pool. Don’t vape at the pool or beach (it’s actually illegal to bring into Mexico and you could be fined). And don’t try to save lounge chairs by dumping your stuff on them in the morning then disappearing for hours - after 45 minutes staff can and should remove your stuff. A special thank you to Abelardo our waiter at Oceana. He’s a star and true professional who knows how to elevate a dining experience. This was our first visit to a Secrets and we liked it so much that we will try another soon.

We had an incredible stay. From the moment we arrived, everything exceeded expectations. The location is fantastic, the property is clean, elegant, and beautifully maintained, and the overall atmosphere makes it easy to relax and enjoy your time. The food was excellent throughout our stay, and the staff truly set this place apart. Every interaction was friendly, professional, and attentive. You can tell the team takes pride in delivering a great experience. Overall, this was a top-tier stay and we would absolutely return. 10/10 experience.

My friend Kate and I spent one night at Secrets Maroma and had such a great experience. The resort was absolutely spotless and the food was amazing. There was lots of seating around both the pool and the beach, which made it easy to relax without feeling crowded. We stayed in the Preferred Club and really enjoyed it, the lounge was great and we appreciated the extra level of service that came with being Preferred. Unfortunately there was quite a bit of sargassum while we were there so we didn’t swim in the ocean, but the beach itself is gorgeous with beautiful white sand. The drinks were also fantastic, really fresh and well made. A few staff members who stood out and made our stay even better were Freddy at the buffet, Leonardo at the Bordeaux restaurant, and Manuel at the pool beds. They were all excellent. We had the best time. The Secrets brand always delivers a high level of quality and this stay was no exception.

Very impressed with leonardo from the activities team very patient with Holiday makers and an all round sport adding to peoples Holiday pleasure

We had a quick four night getaway March 1 through the fifth and stayed in a preferred club swim out, which was wonderful. Our concierge Marcelo excellent! We were very lucky to have such a conscientious always available concierge. The nicest thing was coming back on the day of my birthdayand Marcelo arranged beautiful design on the bed with happy birthday in roses and actually a cake with candles on it all made in roses. Such a nice touch.