Secrets Maroma Beach Riviera Cancun

The location of this hotel was perfect! Close to the airport and local excursions. The beach was beautiful. The food and cocktails never disappointed. The rooms clean, beautiful, and all had views of the ocean. Our concierge, Angel, texted us daily with the activities that were going on around the property. He was helpful to answer any questions that we had and made sure we had everything we needed, including transport back to the airport. We would absolutely come back!

Bramden concierge was absolutely fantastic.

My husband and I had an incredibly relaxing and enjoyable time at Secrets Maroma for our five year anniversary. The staff were extremely attentive and kind and went out of their way to make sure we were taken care of. Our room was spacious and the staff kept it very clean. The resort is beautiful, and the food was delicious! I would go back in a heartbeat!

We had such an amazing stay at this resort. The property is absolutely beautiful, the food was delicious, and our swim-out room was spacious, relaxing, and honestly made the whole experience feel even more luxurious. There was always entertainment going on during the day and every evening, but the overall vibe still felt very chill, romantic, and perfect for couples wanting to unwind. The nightclub was fun for a night out, and the coffee shop was so good — definitely one of our favorite little spots on the resort. The Preferred Club was also a really nice touch with access to a private beach area and exclusive club space that made everything feel more peaceful and elevated. Marcelo, our concierge, was fantastic and went above and beyond for us. We had no idea that pants and closed-toe shoes were required for men to eat inside the restaurants for dinner, and he helped my husband get pants so we could still enjoy our dinner plans without stress. That level of service really stood out to us. The staff overall were incredibly friendly and hardworking — there was always someone cleaning, helping, or checking on guests, and every interaction came with a warm “buenos días” or “hola,” which made the atmosphere feel so welcoming. The only downside was the “90-minute presentation.” It felt very pushy and lasted much longer than promised, so I’d personally steer clear of that if you’re trying to fully relax and enjoy your vacation. Other than that, we truly had a wonderful experience and would absolutely come back.

Where do I begin? I know! Let’s start with the “Welcome!” From the moment we stepped onto the resort, the magic began! The resort is absolutely breath taking! The check in was a breeze! We had a preferred club reservation and they pulled out the red carpet! We had our very own personal concierge named “Roger!” Roger was so welcoming and helpful! He explained everything and didn’t skimp on any details! He texted us daily with every hotel activity from morning till night! The room was amazing and came with our very own beach bag and personal refillable and stylish water canteens! There was so much to do everyday you didn’t even have time to fall asleep! I am familiar with the “Secrets” brand however, this location by far Is the best one ever! The curated art theme that intertwined with the decor and ambiance is noteworthy! The premium top shelf liquor selection at the club lounge is worth the price! The food was top tier! I really enjoyed my stay! Alejandra was excellent at hosting the Bike tour and pool aerobics! She really is a gem! I really love how the front desk would give us a courtesy call daily to see how we were doing and if we had any questions! At one point I was starting to worry about how many calls we were going to get! However, I did appreciate the staff going above and beyond to make sure we were comfortable! Let me not forget the poolside activities were 5 stars! The sunglass cleaning was a nice touch and something I can appreciate and now expect from every hotel! I do want to say there was one minor hiccup which we addressed at the front desk! There was an older gentleman at the swim-up bar working alongside a young girl who kept ignoring the brown skin people. In not sure what that was about but it left a bad feeling in my gut! I hope those two get the re-training they need and learn from it! I decided not to get any drinks from the swim up bar while they were on duty! They were just unbelievable rude! However, I will not let one bad apple spoil such an amazing experience! I give this resort a 10/10! This was an incredible experience and I’m definitely going to revisit! Secrets Maroma set the bar high for all of my future hotel stays!