Secrets Maroma Beach Riviera Cancun

I went to Secrets with my husband to celebrate my 50th and they had a birthday cake waiting for me! We had never been to Mexico and had never stayed at an all-inclusive resort before. I did a ton of research online, read a million reviews on resorts all over Mexico. Secrets seemed to have the best reviews and I now know why. We loved everything about this resort!!! Every employee we encountered greeted us and had a smile on their face. We talked to a man from Canada who has stayed at over 30 all-inclusive resorts and he told us this was the best he's ever stayed at.

We stayed 5 days at Maroma with a large group (35 people) celebrating a 40th birthday. It was an excellent time and I would recommend considering this resort if visiting the Riviera Maya area. Food - really enjoyed the different options and could not even get to everything. Asian/Hibachi was very good, Italian dinner was great and one of the nights we had a Mexican Fiesta theme night where they put on a big show by the pool. This was my favorite as it was different stations of authentic Mexican favorites. Jorge was our service and he was great. Pool - there are 2 decent sized pools and getting chairs at the pool deck was not an issue. I have been to other resorts where it got very competitive and that was not my experience here. The pool did not have an overly crowded feel which I did enjoy. I have been to other resorts that had more of an elaborate pool area and better views of the beach but this met expectations for us. Rooms - no issue with the rooms. We did a standard swim out room and it was nice. We spend most of our time outside of the room so as long as it meets a certain level of criteria, I am usually happy. We have certainly had nicer rooms in previous experiences but nothing was wrong with them at all. Additionally, there are upgrades and preferred levels that we did not select which likely have nicer options on the property. Spa - a spectacular spa complex that seems almost impossible to fit in the resort. It just keeps going on like a secluded cave. I had a 50 minute massage and it was a phenomenal experience. Many in our group had a variety of other services and all experiences were positive. I wish I recalled the name of my masseuse to give her some praise :( Service - this is really where Maroma stood out. The people and service were wonderful. Everyone we interacted with seemed to truly enjoy working at the resort and this reflected in their level of service and care. To name a few - Isamar was our fantastic server around the pool. She remembered names, drink orders and generally was wonderful to converse with. Ana served our group cabanas and kept up with a steady flow of ordering every day. She was wonderful and attentive. Aaron was one of the excellent bartenders in the lobby bar (beautiful bar) and he would also move over to the night club later at night. Hector was our concierge in our area and was incredibly friendly and a very strong communicator. My wife and I were fairly low-maintenance as we did not require much or book any off-site excursions, however, he was always a friendly, attentive face that was very helpful.

Secrets Maroma is an outstanding resort. The customer service and amenities were exceptional. The property and room were both well maintained. The food was absolutely delicious. We also enjoyed the variety of activities that were offered. The pool and beach areas were well attended and did not disappoint. The following team members made our trip exceptional and they went above and beyond ensuring that our stay was exceptional: Frank and Mauricio provided excellent customer service. Hector (Concierge), Lucio, Carlos, Eric, Efrain, Marco, Elvis, and David made sure that we were comfortable and informed. Alejandra with entertainment team is an outstanding hostess and made me feel at home. My Spa technician was superb, Geracia. The vibe and atmosphere at Secrets Maroma are truly worth a return visit for me. I am happily looking forward to my next visit there!

First visit to Mexico for a company function and combined vacation, this resort exceeded all expectations. They went above and beyond to welcome us and our group and provided for top notch accommodations. Our concierge’s, Héctor, did a great job as well as the people that serviced our room, everyday, twice a day. Would highly recommend for an adult only experience.

Everything about this resort is topnotch! From the moment you step in the door to the time you checkout, everyone is attentive and ready to help with any needs. The food and drinks are exceptional and you have access 24/7 so you never go hungry. The pools and beach are amazing! I hope to be back someday but this was the perfect place to celebrate my little brothers wedding!