Secrets Maroma Beach Riviera Cancun

We just spent a week at Secrets Maroma Beach, and had a fantastic time. This was our first visit to an all-inclusive resort, and we stayed in a preferred suite. The first few days we were trying to find our footing, but once we settled into a routine of sitting poolside in the morning and having multiple drinks at the swim-up bar we had a great time. I am a big fan of Rum drinks, and the bartenders were up to the challenge of my off menu requests. They were extremely friendly and were very interested in each guest getting what they wanted. Then, at dinner time we kept going back to El Patio as we could not get enough quality Mexican food. We tried to get a different item on the menu each time, but the enchiladas were hard to pass up so those kept appearing on our table (and fun fact, you can get a fresh order using room service for breakfast even!). All the employees were so nice and we can't wait to go back.

Wow! Secrets Maroma is one of the best resorts I have ever stayed at. From the very first moment we arrived, the staff went above and beyond to make sure all of our needs were met. The resort is beautiful, the restaurants were fantastic, and most of all, the staff is wonderful. I hope we can return one day soon.

First time to Secrets Maroma - and have visited numerous other Secrets. Maroma was solid. Beautiful property with great food/bev, staff, entertainment and amenities ... a great spot for a long weekend getaway for couple.

Another wonderful experience thanks to a dedicated and extremely hard-working staff. From the moment we checked in to Secrets Maroma Beach with Vincente at the front desk we knew that this was going to be another great experience. Our expectations were confirmed when we met Hector, our concierge. As with almost every vacation, little inconveniences or problems will arise. However, Hector addressed any and all of our minor concerns quickly and to our satisfaction. In addition, Hector checked on us quite often to make sure we were happy and enjoying everything the resort had to offer. I also note that one evening when Hector was not available, we had a problem and called the front desk. Within 5 minutes Lourdes arrived at our room to address the issue and resolved same. The only problem the staff could not solve was caused by Mother Nature who decided that it was a good time to dump literally tons of seaweed on one of the most beautiful beaches that we have visited. A valiant effort by the resorts employees, who worked from dawn to dusk, could not save the situation. However, the pools were a more than adequate substitute for the beach as they offered both lively and laid back options. Further, the whole resort is immaculate due to the tireless effort of the staff. As to the food options, the indoor breakfast and lunch buffets were incredible. Everyday a different outdoor buffet was offered for lunch and burgers, pizza, etc. were also offered around the pool at the Barefoot Grill. In the evening the restaurants, such as Bordeaux, Portofino and Oceana, offered diverse menus while carnivores feasted at the Roast on Thursday night. I would be remiss if I failed to mention some of the people who work at the resort and made our vacation special. Thank you Berenince, one of the hostesses at the breakfast/lunch buffet, Nicoletta, the hostess and Francisco and Sergio, the servers at Bordeaux, Luis our server at the Grill and Misael and William, our servers at Oceana. Finally, as to the staff, special mention once again goes to Freddy who continues to make people smile at the breakfast buffet, and his cohort Chris, who works just as hard and is as fun to be around as Freddy. You can't go wrong starting your day with Freddy or Chris as your breakfast server.

I seldom write reviews, but as someone who visits Mexico a couple times per year, this resort stands out among the best! We live in Toronto, so good restaurants are not hard to come by. The restaurants at this resort would compete well with many good spots around the city. Definitely try the French onion soup at Bordeaux, and make it to Himitsu. If you’ve never done it before, try the teppanyaki table. If you have, it’s pretty similar to any other experience. For lunch, do the Barefoot Grill. They’re quick, and the burgers, wraps and especially the little made to order pizzas are the best we’ve had in Mexico. Many people talk about the seaweed, and yes, it’s real and it’s present. It’s seasonal, and there is nothing any resort can do other than clean it up, and they do a good job of that every morning. The beach is beautiful white sand, but you may want to wait till late morning to go out. You’ll avoid the look and smell if you do. There is a lot to do if you want activity at any time of day. Also, if you just want to quietly relax, there are many great areas. The staff does a great job of letting you know what’s going on without being pushy or annoying. 10/10 to the entertainment staff. We were there for my partner’s birthday, and they made the whole week exceptional. From the start of the day, where she was serenaded at breakfast with the help of Antonio. To a perfect dinner experience organized by our personal concierge, Marco, to our beautifully decorated room, also put together by Marco. We’ve been to a number of resorts and have not always found our personal concierge to be overly helpful, but Marco was the perfect combination of attentive, and responsive, without being overbearing. His service was the icing on the cake to a perfect vacation. We couldn’t have been happier with our decision to stay at Secrets Maroma Beach, and will definitely be coming back.