Secrets Maroma Beach Riviera Cancun

Guillermo and Hugo both were phenomenal! Our entire time on the resort was a 10/10. The entire staff really go above and beyond. We can’t wait to go back.

I traveled with my husband and met friends at Maroma that we had met at Secrets Bahia Mita. We had a preferred ocean front king room and enjoyed the view and soaking tub on the balcony in building 26. Roger was our concierge and he was on top of things and very friendly. A shout out to Alejandra who led us in water aerobics at noon each day with a smile and enthusiasm! We enjoyed playing left, right center in the pool with our friends… and made new friends. See picture. The preferred beach, preferred beach restaurant and preferred lounge at this resort are outstanding! Very posh. We enjoyed Wilberth as our preferred beach server. He was friendly, checked on us often and engaged in conversation with us about American versus Mexican traditions. We taught him about the Kentucky Derby. I enjoyed working with David in the jewelry store. I purchased two rings and David sent a ring I had previously purchased at another Secrets in Mexico into town to be resized. I received it back the next day and it looked great! We enjoyed talking to David about Mexican versus American culture as well. I appreciated purchasing the jewelry at a half off rate as it was the day after Mother’s Day. I had a pecan pie and chocolate sorbet at the CoCo Cafe and my husband had a brownie and chocolate sorbet and these were a step above other Secrets Coco Cafes in quality of taste. We were welcomed by Erika and Zayda as our UVC representatives. They were fun, friendly, and not pushy. We talked with Luis from UVC as we were waiting to leave and he was friendly. We attended a UVC presentation and appreciated the way Ricky worked with us in a no -pushy way. We love our membership and did not upgrade, but the experience was enjoyable and did not go much over time. My husband and I did try to reduce the use of plastic by using the complimentary tumblers provided to use filtered water and ice and still got diarrhea, so we went back to plastic bottles of water. Please do NOT ever go to non plastic at the Hyatt resorts or we will not be able to visit anymore; we tried it. We loved the candlelight concert. I purchased a skeleton (El Dia de Los Miertos) wind spinner from the visiting vendors and love having a piece of Mexican tradition spinning on my deck in Iowa. The restaurants were great. We loved this trip! It was also fun to have a drink from a coconut! The workout room had excellent equipment! We did not know paella day was once per week on Saturdays and although we were there, we missed it. It would be good to tell visitors this. It was a fantastic vacation.

we had a great time on our girls trip! lots of resort activities to keep ourselves busy and the pools were super nice. marco our personal concierge ensured that our stay was great and helped book anything we needed. a great time!

I had a great experience at the beautiful resort and spa. I went for my birthday and was treated with extra special care. The room, food and service were exceptional. The greatest concierge was Bramdon he made sure we had everything we needed!

What an incredible trip. We can’t Thank enough our new friend Bramdon Gomez. He made us feel special. Can’t wait to come back. Thank you again.