Secrets Maroma Beach Riviera Cancun

We thoroughly enjoyed our vacation at Secrets Maroma Beach. Everyone was very nice and helpful! It was peaceful and relaxing! It is definitely worth going back to for a great time! It is beautiful and they do a wonderful job of keeping the landscape immaculate! The entertainment is awesome as there is always something to do. I recommend this as the place to visit.

Beautiful resort but showing it age! We enoyed our stay here but were unaware the main pool bar area is under construction. Had we know that we would have picked a different Secrets resort to spend our vacation. It is not relaxing to sit by the pool and listen to construction. On a positive note the beach was amazing and the staff was friendly and accommodating.

Zayda, UVC Concierge - 10 out of 10, She was our first contact. Bramdon, B26 Concierge - 10 out of 10. Officially we only had him for 1 day. However, everytime we walked past, he had kind word and he did provide additional support as needed. Guillermo, B17 Concierge - Going far above. We give him 11 out of 10. He knows how to treat someone in the ocean front buildings. Roger, B17 Concierge for our last day was very good when Guillermo was on his day off. Roberto B25 Concierge - previous concierge, but he still remembered us. The entire E-team did great. I just could not do all the events, but they did well. Claudia as part of the E-team was the perky, and very business friendly. Janet the Wine Concierge - knows her stuff. She explained everything in great detail. Monica Moreno (Assistant to the General Manager). She made sure our stay was great. There are many names that I could provide, but in general everyone did a great job from Servers, staff, cleaning, cooking, to violin player. We tipped everywhere because we had great service. We have visited many UVC resorts on both coasts, Maroma Beach is our favorite even if the surveys say another resort is higher on Trip Master. The perks, the service, the people, and the commitment to correcting previous problems places this #1 resort in our minds.

As a group of 19 friends and family celebrating my wifes 50th birthday we had an amazing time here. Zayda our UVC concierge made our trip! She was so helpful and helped my wife when she wasn't feeling well. We will definitely be coming back. All the staff make this resort 5 stars!

I recently stayed at Secrets Maroma Beach Riviera Cancun with my best friend of over 30 years. It had been more than 20 years since our last girls’ trip, so this getaway was way overdue. Between work, motherhood, and just everyday life, we both needed some sun, good food, and laughter. We stayed five nights in a Junior Suite with a swim-out pool, and from the moment we arrived, we knew we’d picked the right place. The staff were so welcoming, greeting us with sparkling wine and cool towels while someone handled our bags. Check-in was smooth and easy, and we instantly felt relaxed. The resort is beautiful! Super clean, peaceful, and very well kept. You can tell they really care about maintaining the property. We found ourselves stopping just to admire the surroundings more than once. Our villa concierge, Katya, was an absolute standout! She was friendly, attentive, and she was always one step ahead. She walked us through how everything in the room worked, made sure our morning coffee came with the milk we liked, arranged our breakfast deliveries, and even brought us floaties for the pool (which we used every day!). She also texted us the resort itinerary every morning so we could plan our day. Katya truly made everything easier for us, she was the best!! At breakfast, we met Alejandro at the buffet on our first day, and from that morning on, he was our guy! He always greeted us with a huge smile, remembered our preferences (green juice for the win!), and even checked in on when he saw us by the pool to bring drinks or see if we needed anything. He made us feel so like family, we already miss him! The breakfast buffet had tons of great options, but our favourite was the “Mexican Cravings” section. The huaraches made fresh right in front of you were amazing and definitely the highlight of each of our mornings. Dinner options were also excellent. Every restaurant we tried was great, and while we didn’t manage to book a teppanyaki table (it’s super popular), the French and Italian restaurants totally made up for it! Both are must tries. The daily activities were so much fun and thoughtfully planned out by the entertainment staff. We loved watching the pool volleyball and basketball games from our floaties. We joined in on a painting session in the garden, and enjoyed the nightly entertainment. Mexican Night was one of our favourites fresh churros, live music, and such a fun atmosphere. There’s truly something for everyone here, from quiet relaxation to lively shows and even silent dance parties that go late into the night. Pro tip: Download the Hyatt Inclusive app!! It has everything from the daily event schedule to restaurant info and dress codes, and you can make bookings right from your phone. Super helpful! This trip ended up being everything we needed. It was relaxing, fun, and full of laughs. It was the perfect way to reconnect with each other and ourselves. We’re already planning to go back… and this time we won’t wait another 20 years!