Secrets Maroma Beach Riviera Cancun

Secrets at Maroma Beach was able to capture lightning in a bottle. I cannot think of a single negative experience from the moment I stepped foot on the premises. The people are what makes this place special and all of the staff are incredibly friendly and helpful.

We loved everything about our stay! The resort was the perfect size! Other resorts seem so spread out! There are 2 central spots that have everything you need. The beach was beautiful and well cared for. And the pools were amazing too. You can have the best of both worlds - sitting on at the pool while having a break taking view of the beach. We did the Preferred Club and never regretted that. Our concierge, Marcelo, was THE BEST! He coordinated w others on the resort to make our stay perfect. He went above and beyond our whole stay! Even rose petals for our anniversary. It was the sweetest surprise.

This was our first time to Secrets Maroma Beach, when we arrived check in was a little slow, they told us to have a seat at the lobby bar till they could send over somebody from the unlimited club. After waiting for 15+ minutes, the person finally arrived. He wasn’t very pushy once we let him know we were not interested, but I don’t not like that being pushed on me the minute I arrive at the hotel. A room wasn’t ready yet so we proceeded to go check out the resort and grab lunch. The resort itself is absolutely beautiful. Food was good at every restaurant. We tried along with the buffet in cabana service. No complaints there. The pools are beautiful and the main pool is heated and plenty of chairs for everybody probably the most chairs that I’ve seen at a secret resort around the pool area areas. We use the spa on three separate days for services and the service was fantastic, I would highly recommend doing the spa. I was assigned a concierge in my building. His name is Miguel, and he was terrific and extremely helpful during our entire stay. Always smiling every time we ran into him and you could tell he really enjoyed his job and he’s very good at it. The service from all the waiters at the cabanas, which is what we had every day of our stay was fantastic. Everybody was extremely friendly and loved to engage in conversations with us. The entertainment staff were great and they always had something going on to keep you busy. We only had one dinner where we had to wait at the Mexican restaurant El patio. We arrived at 6:30 and did not get seated at a table until 8:30 PM and the dinner itself took another two hours so our entire dinner ate up four hours from 6:30 PM to 10:30 PM. That was the only real complaint. I have with a hotel. I will definitely be going back as we loved everything about it.

Fabulous hotel with delightful staff who genuinely went the extra mile to make sure we felt looked after. There was an excellent range of food on offer. The resort was immaculate with lots of interesting wildlife including mongooses, iguanas and bird life. Beautiful, clean pools and the room was large and comfortable.

We found the amenities to be outstanding. Our concierge, Angel, was able to meet any request we had on a timely manner. The staff was always pleasant and went beyond to make us feel welcome.