Secrets Maroma Beach Riviera Cancun

This was our honeymoon trip 2 years after getting married. We actually were booked at a different resort, and I’m so glad we switched. Service was amazing. Food was incredible. We had the absolute best time!

Secrets Maroma was an excellent resort - the service was fantastic, and everyone was very helpful. I didn't love that they immediately try to get you signed up for a sales presentation, but we did also get free massages from it, so it ended up being worthwhile. The food and beverages were really great as well. Altogether, a very positive and relaxing experience!

Everything was perfect. We'll visit you again🥰 The food, games, room, restaurants, people, location, everything is for to relax and enjoy your life. Thanks

First off, this Hotel exceeded our expectations in every way. The staff was friendly, hospitable, and put up with my broken Spanish (I’m learning). Angel, our personal concierge, was always helpful and ready to assist. He sent us links for fun things to do around the resort, and ensured that no day was squandered. During our stay we saw Cirque Du Soliel Joya, which was astounding. Take it from me, splurge and get the VIP dinner package. It’s well worth it. Make sure you bring money for tips, the staff works hard and the tips help them to support their families. Everything is all inclusive, but it is courteous to tip when deserved, and it is ALWAYS deserved. From the drinks, to the dinners, restaurants, Ruben’s top notch out of this world pizza, to the sandy beaches and warm Caribbean water, Secrets Maroma Beach is a 10/10. Shhh, but don’t tell your friends.

I stayed at Secrets Maroma for a quick birthday trip and the property and staff absolutely blew me away!!! I am not new to Secrets property or 4 star property but Secrets Maroma left absolutely nothing to be desired. I originally wanted to book online but had questions about the availability of rooms so I decided to call, and the agent I spoke with over the phone provided excellent service, answered all of my questions about room types and availability for my dates in questions. The agent I spoke with assured me that I could make my reservation over the phone & it was simple and they sent me the confirmations promptly. When I arrived at the property I was greeted and ushered to the preferred club check in where my sister and I were offered champagne and tea. When I mentioned it was my birthday I was offered an upgrade that came with a message for my sister & I. Next thing I know staff members came in singing happy birthday with a lovely mini cake it was delightful. We were given penthouse rooms that were spacious, clean, and included a beautiful whirlpool on the balcony with gorgeous views overlooking the beautiful scenery. We ate lunch at the restaurant and had yummy quesadillas and once again staff came in singing happy birthday with another mini cake… I was absolutely blown away!! We then headed to the spa where they told us the room was ready… it was a couples room and I know how difficult it is to have couples services with same day reservations. They stated that because it was my birthday my sister and I could choose upgraded massage oils it was absolutely delightful then we headed to do the spa ritual. The spa had a great ambiance!! After checking out of the spa they surprised me with a gift!! I was so grateful for all of the thoughtful touches. After the spa we went and changed and headed outside for salsa lessons. We waited outside a bit but didn’t see any lessons taken place so we asked around and the instructor said he didn’t think they had any takers for the lessons but said it would be his pleasure to complete the lesson for us. My sister and I had a private salsa lesson and it was absolutely extraordinary!! When walking back to the property We saw the large metal heart in the courtyard where you can put inscribed locks on, so we ran by the store to see if we could purchase a lock but they had run out. I asked my concierge about it and was told they would check on it. We dressed and headed to the French restaurant. Our server was nice greeted us & took our drink orders. He came back with drinks then offered us complimentary hors doeuvres from the executive chef which were absolutely amazing. While eating the manager, food & beverage manager, executive chef & our server came by singing happy birthday and bought out mini desserts I was completely speechless and teared up because it was so unexpected and special. Just when I thought it couldn’t get any better the manager asks us if we’d like a picture and then handed us a lock engraved with my sister & my name on it. Secrets Maroma simply provided a level of service I had never experienced. Every thoughtful gesture, every smile, every act of compassion & care made my birthday beyond special. Did I mention this happened all within 24 hours. I encountered so many amazing people who made my day extra special Johanna Marjorie Jessica Gisela Karen Rodrigo (spa) Alejandro Emi Eric Jessica (restaurant) Veronica Irving I cannot wait for the day I am able to visit again but it’s not a matter of if, it’s a matter of when. I cannot recommend them enough, they left no stone unturned & it was truly a VIP luxurious accommodating experience with the most professional, caring, elevated staff. Secrets Maroma you all are amazing!!!