Secrets Maroma Beach Riviera Cancun

My wife and I stayed at the Secrets at Maroma Resort and we were blown away. The resort was outstanding. Everything was very well maintained and bulit. Very easy to get around the resort. The room we stayed in was amazing. Super spacious and fantastic amenities. It was worth every penny and we were already planning our next trip to come back! Roger Arroyo (our buildings concierge contact) was phenomenal. His service level was excellent and was extremely helpful with any request we made. He was very attentive and responsive and did everything to make our honeymoon memorable and special. 10/10 would recommend visiting.

As a couple that has stayed at many resorts over the years including tons of Sandals resorts, we were blown away at the service of this resort. I would personally like to shout out Hector Arenas. He is the concierge in Villa 14. I have never in my life seen a level of service that Hector provided, and I work in the service industry. Hector has every name memorized in his villa, and he goes out of his way every day to either find you at the pool or the beach and make sure that your day is accommodated to the highest level. Everything was so thought out and he made us feel like we were the only people at the entire resort. Hector Arenas is the reason we will come back to this resort, and with extra people this time. I would also like to give a shout out to Manuel the beach concierge, and Balbina who were both amazing at their jobs and became friends over our 6 days there. Thank you so much Secrets Maroma. You are the hidden gem of Cancun. We are loyal now. Jesse and Morgan: Room 1439

We really enjoyed our stay at Secrets Maroma and will most likely be back next time we visit the Cancun area. It was really the easy button for a relaxing stay, and great vibe. All of the staff were friendly. A few observations: 1. Similar restaurants as all of the rest of the all inclusive resorts, but each was a step up from what we had at other resorts. 2. The Preferred Package was great. Additional restaurants, beach area and lounge were good perks. The absolute best part was the concierge for our building 25 - Roberto. He made sure we knew what was going on for the day, and seaked us out everyday to ensure every part of the stay was exemplary. 3. Also wanted to give a shout out to the hardest working and best swim up bartender -Gonzalo, or Mr. G as he introduced himself. He needs an upgrade to "Dr. G". Great drinks, fun to talk to and made sure all was good. 4. We didn't make it to much of the evening entertainment. Did catch a band in the Prefered Lounge that was fun. Also had a few musicians performing during the morning and afternoon. 5. Spa was incredible, definitely worth what we spent for the 50 min massage, which included the sauna, steam room and relaxing pool area before the message. 6. Room was great, clean, well kept and stock nightly. Quiet too. We were on 4th floor. I can see that the 1st floor rooms may be noisier, but not sure. Nothing really bothered us from our location - pool, music, etc. 7. No one was pushing upgrades or upsells. A simple no thank you and that was the end of any ask. Vendors on the resort didn't try to bother you.

Where do I begin? Everything about Secrets Maroma Beach is amazing ! This is our fifth visit to the resort. We did a private transfer with Kalido Travel, and they were once again great. I highly recommend them On the first day we ran into a familiar face and friend we had met on previous trips Bramdon Gomez, he welcomed us home with a big hug and smile. Although Bramdon is now the building concierge in #27 he still checked on us daily at the pool to make sure we had everything we needed, he also had Gatorade sent to our chairs when I needed some additional hydration and had a special pizza prepared for my husband since he is a big pizza lover. He truly is an asset to Secrets Maroma and goes above and beyond to help please the customer and make you feel so special. We met our concierge Francie in Building 24 when we arrived and she was very friendly and helpful throughout the week, she helped with our Himitsu reservation, specific mini fridge requests as well as made sure she sent some Gatorade, ginger ale and crackers to the room when I was not feeling well. The pool concierges were all great starting with Edy (who we remembered from the past trip) as well as Manuel, Ezekial and Luis—they would greet me each morning and we would chat and check on us throughout the day to see if we needed anything at all. We had two rockstar pool servers Eder and I believe Ismar (not sure on her spelling) that were excellent, they provided outstanding service each day. If you see Eder, ask for a “Canelo Special” As you can see the staff is what stands out at this resort and there are so many people that are wonderful it’s hard to remember all the names. A couple standout performers from the preferred club and/or lobby bar were Jessica, Carly and Estrella—all were extremely efficient, friendly, and always asking if there was anything else they could provide. We loved some of the new renovations including the preferred club, Oceania, Seaside, Desires and theater were all beautiful and nicely done. it certainly enhances the resort and vibe. We look forward to some of the upcoming renovations including an additional pool and updating the Sugar Reef (sports bar) I know we missed some people but thanks to the entire team at Secrets Maroma you are truly outstanding and one of the main reasons we continue to come back.

The resort was beautiful and the staff were all very attentive and friendly. We had Angel as our concierge and he was Fantastic. Always very attentive, detailed, friendly and knowledgeable. Overall a memorable vacation!