Secrets Maroma Beach Riviera Cancun

We recently stayed at Secrets Maroma Beach to celebrate our 20th wedding anniversary. Overall, we enjoyed our stay, and the exceptional staff was by far the highlight of our experience. However, there were several areas where the resort fell short of what we expected from a luxury all-inclusive property. First, the positives. The employees were absolutely wonderful. Aaron and Nadai in the Preferred Lounge were outstanding. What impressed us most was how seamlessly they worked together and how much they genuinely seemed to enjoy their jobs. Their teamwork created such a welcoming atmosphere and translated into excellent customer service. José and Franco in the Preferred beach area were equally fantastic, always making sure we were comfortable, setting up our chairs and even folding towels into pillows. Alberto and Wilber provided wonderful beach drink service. Roger, our concierge, was another standout. Every time we passed him, he stopped what he was doing to check on us and make sure we didn't need anything. These employees truly made our stay special. Our room was clean, comfortable and well maintained, with a great bed, daily housekeeping, and nice amenities. Unfortunately, we specifically booked and paid for an Ocean View room but received what was essentially a pool view. To see the ocean, we had to lean forward and look sideways from the balcony. This was disappointing given the additional cost of the room category. We enjoyed the Preferred Club amenities, particularly the quiet lounge and dedicated beach area. The pool was spacious, the water was warm, and there were plenty of comfortable loungers. The beach had beautiful soft sand. We experienced heavy rain and sargassum during our stay, which affected the ocean's clarity, but the resort staff worked tirelessly to keep the beach clean. We certainly don't fault the resort for the weather or seaweed. Dining was generally good. The hibachi experience was exceptional, both the food and the show. The Italian restaurant was good, and both the Preferred breakfast and main buffet offered excellent variety and quality. Bordeaux, the French restaurant, provided wonderful service, but the food itself was underwhelming. There were several disappointments worth mentioning. Immediately after check-in, we were directed toward a vacation club/timeshare presentation. This was an unwelcome start to our vacation. After traveling, guests want to settle in and enjoy the resort, not be approached about attending a sales presentation. We were also surprised to discover that the resort was undergoing renovations, which had not been disclosed to us before booking. Construction was taking place daily. Fortunately, our room was far enough away that it didn't disrupt our stay, but we would have been very unhappy if we had been assigned a room closer to the work. We both enjoyed 25-minute shoulder, back and neck massages. The massages themselves were good, but the spa facilities were disappointing. There were roof leaks and areas of the ceiling that were deteriorating, which is not what we expected from a resort of this caliber. Finally, nighttime entertainment was probably the biggest disappointment. The shows lacked production quality, and the DJ played almost exclusively techno-style music. Rather than bringing people onto the dance floor, we repeatedly watched guests leave once the DJ started. More variety in the music and higher-quality evening entertainment would make a significant difference. Overall, Secrets Maroma has many wonderful qualities, particularly its employees, who consistently went above and beyond. We enjoyed our stay, but for a resort positioned at this luxury level, we expected better attention to room-category accuracy, property maintenance, advance communication about renovations, and evening entertainment. The staff deserves five stars. The overall resort experience, for us, was four stars.

We had a good time overall, largely thanks to some fantastic staff, but there were a few things that stopped it from being a truly relaxing stay. The food was edible but not great, and the resort was quite crowded and often loud. The coconuts were also a bit rogue! The dress code is annoying for men, especially during the day when it’s so hot. No sleeveless shirts at breakfast and long trousers for men in the evening are particularly frustrating. Some women get away with very short or low-cut outfits (no judging), but if a man is wearing stylish shorts, it’s a no go. Very strange, and if we’re honest, not very relaxing! We’re not sure the Preferred Club was worth it. There were some odd policies, such as only serving drinks in the front area and no food, even though it’s less than a metre away. The Preferred lounge was also often closed for weddings, which feels a bit unfair when you’ve paid extra for it. There was a lot of upselling too, so it didn’t feel truly all-inclusive. You also can’t book the Seaside Grill, so you have to turn up and wait around an hour. The real highlight was the staff. A big thank you to: - Leo from the entertainment team - Enrique for the great drinks - Armando on the patio - Alma in housekeeping - Erik in the Preferred Club - Alexis at breakfast in the Preferred Club Good fun, but we wouldn’t come back again.

Overall the resort is clean, and the staff are very nice. Guests can be an older crowd and lots of celebrations of anniversaries, honeymoons, birthdays, etc. The entertainment team made the experience worth it!

Beautiful resort! Plenty of restaurant choices and the food was great. Top tier customer service. The staff aimed to please. We stayed on the preferred side of the resort so every request was met! We didn’t get any beach time in because it rained everyday! But they had a variety of activities on the resort! I would visit again!

Fantastic resort. Food and service cannot be better than here. We did deal with the sargassum which sucks but the resort does better than most others at cleaning it up, you just don't get that clear water like you do other months or years ago. Would also highly recommend you don't book until construction is completed. This takes away so much from the beauty of the resort and if you get out near it and are a light sleeper, you will not sleep.