Secrets Maroma Beach Riviera Cancun

Without a doubt, this was one of the best hotel experiences I’ve ever had. The room was extremely spacious and comfortable with a beautiful bathroom and gorgeous accessories. The bed was huge and super comfy. We didn’t try the jacuzzi on the balcony, but would have if we had nothing better to do. There was always something going on with the hotel’s entertainment crew. The pool played great music, not too loud, through the day. The staff were amazing, so friendly and attentive without being intrusive. The in-room amenities were another level with our mini bar being replenished daily. The food in the various restaurants was fabulous! I have nothing but praise for this brilliant hotel and staff. Thank you for making our holiday so memorable

Lovely place, we have been multiple times before. Reduced score it that once again the water based activates were patchy. One day ifn3 we could sail, the other 2x even though the wind was less, sea was less choppy etc, it was cancelled. Also we were only allowed to go if someone came with us which was never the case in 4 previous visits.

Secrets Maroma was one of the nicest all-inclusive resorts we've ever visited. From the attentive and friendly staff to the beautiful property, the spacious pool area, well equipped gym, gorgeous spa, incredible food, and lively entertainment, our stay was an all around 10/10. The property is so beautiful, clean and very well maintained. The rooms are spacious, the beds and pillows are comfortable, the AC works really well and the shower is a good size with great water pressure and hot water. Not to mention the enormous tub with jets. We enjoyed all the restaurants and food options, including the 24/7 room service and 24/7 grab and go cafe. You don't get access to 24/7 food and drinks at many resorts. The personal pizza's, burgers, hotdogs, etc from the Barefoot Grill were a huge hit for lunch while at the pool and beach every day. The pizza's were our favorite! The spa is a dream. I was in aww the entire time. From the ambiance to the services and staff, I enjoyed it so much I booked a second day! The onsite pharmacy and Pharmacist is a huge bonus cause you just never know. It was well stocked, clean and very organized with Rx options as well as OTC necessities. It provided a certain level of peace of mind. The gift shop could have had more options, it was pretty limited. If you made me pick one thing I think needed improvement on the entire property, it would be the gift shop. I always like shopping for hats, suits and other fun items at resorts. Also, with men needing long pants to eat inside the restaurants, having some nice slacks available to purchase, would be a perk for those that may have forgotten to pack pants. LOL. The only drawback about the location (which is minor unless you are a person who loves to be in the ocean the entire time) is that the water can get heavy with seaweed depending on the season and day. But, the beach crew works tirelessly to keep it as clean as possible. I was very impressed by the overall effort to keep the seaweed cleaned up. We had a couple clear days where the water had very little seaweed. The beach itself was beautiful and quiet. The pools were huge, fun, lively and clean. If you enjoy a good pool scene, you will love it here! Lastly, each building has a dedicated concierge who will cater to your every need. Our concierge was friendly, attentive and professional. He was extremely responsive and helpful when we had questions or needed anything. He knew us by name and made sure to check in with us every morning. He also sent us details about each day's agenda and activities. We loved having a personal concierge! I could go on and on. We will be back and have 100% recommended Secrets Maroma to all our family and friends!

Great stay! Staff is awesome. Hector concierge was great! Luis waiter at Bordeaux A++. Carlos bellman A++. Efrain minibar stocker A++ Wilberth (chef) and Antonio at Tapanykaki A++ but all the staff really were great. We had a swim out and it was nice but very small patio. Room service was wonderful! Great menu and 24 hour service! Coco Cafe was unbelievable for the BEST coffee and countless fresh treats! The pool was PACKED and very difficult to find a chair so we never did go, we stayed at our own which was fine. TONS of great, delicious food options always around the pool daily! I would definitely return!

Nice experience at Riviera hotel thanks to the animation team. We spent great holiday with you. Daily activities and night performances are perfect. You are very professional and talented. We will come back in summer.