Secrets Maroma Beach Riviera Cancun

Everybody went above and beyond. Marcelo our Concierge was wonderful, Hugo was the best server, Alberto at the pool treated us like royalty. Highly recommend this experience.

This resort was clean, updated and the staff were incredible. Truly, every staff member that assisted us deserves a high rating. The service was always with a smile and quite expeditious. We actually had a mistake with two meals at a lovely restaurant one night and it was rectified in about five minutes resulting in two new delicious choices. We were impressed! On top of all of this the food was very good at the buffet, restaurants and pool, our group of eighteen friends all agreed. Don’t forget to stop by the beautiful bar in the resort entrance, they serve the best cocktails (not like the pool cocktails-real cocktails). We did not tip all of the time (obviously, it’s not required but, we really appreciated the excellent service). We did tip for many people for various reasons-always when we ate at the restaurants or requested special items delivered to our room. This staff HUSTLED! We enjoyed our stay:)

My husband and I visited Secrets Maroma this April. We previously visited this resort 15 years ago on our honeymoon and decided to return, because we had such an amazing experience the first time. We have been to several all inclusive resorts over the past years and none seemed to compare to the food, service and experience of Secrets Maroma. We were pleased to see that the resort still delivers an amazing all inclusive experience. Food and drinks: The food at Maroma is perhaps the best part of the resort. We live in the metro NYC area and have high standards for food. We can absolutely say that every restaurant we visited consistently delivered NYC quality meals. This is what separates Secrets from other resorts. The apps, soups, and main dishes were stunning. We ate at Portifino, Bordeaux, Oceana, Seaside Grill, and the Preferred Club Restaurant. We also had breakfast bites in the Preferred Club bar, which were also delicious. They also serve a poolside buffet lunch with rotating food and speciality cocktails. We really enjoyed the paella. The drinks were perfect! We have been to other resorts where they tried to pass off house liquor as top shelf. If you enjoy alcoholic beverages, you certainly know the difference between quality and cheap liquor. I indulged in Kettle One martinis and my husband enjoyed quality scotch at this resort. Rooms and Cleanliness of resort: We stayed in a preferred club ocean view suite (bldg 26). The rooms have not changed a whole lot since we were last here. However, by no means are they run down. The suite is very spacious. We did have an issue with the AC, however, as soon as we called, maintainence was sent and it was fixed within minutes. The grounds are impeccable and well groomed. For those who smoke or enjoy a cigar, it is important to note you cannot smoke on your terrace. In fact, there are only a handful of designated smoking areas located throughout the resort. We opted for the preferred club, as it advertises upgraded bar services in the suite. Fifteen years ago our room came with 3-4 bottles of liquor, wine and beer available for your consumption whenever you pleased. This has now changed. There is only beer in the fridge and you are allowed only one 375ml bottle of liquor per day. Years ago we could also order a bottle of champagne to the room at any time. Now they will only bring glasses (other than the bottle provided upon arrival). These were surprises but not deal breakers. My husband and I are aware that for most people this would be perfectly fine. Obviously, you do not spend a whole lot of time in your room. Finally, we found housekeeping to be very attentive and meticulous. Also, the room was always cleaned by the time we came back from the beach or pool. Beach and pool: We spent much of our time at the main pool. It is a great place to relax, read, drink and/or mingle. The music and entertainment is not so loud that you cannot relax in the way you prefer. The entertainment crew are very polite and engaging but not to the point you feel pressured to partake in any of the activities they offer. We were fortunate enough to have 4 excellent beach days. On the last two days, the sargassum took over and the beach was basically unusable. Obviously, this has nothing to do with Maroma. The resort had staff working around the clock to remove the seaweed, but it was an impossibility. This is just an unfortunate development that affects resorts around the Gulf and Caribbean. Service: You are not going to find more attentive food and drink services at very many resorts. The staff always notices when your glass is empty or when it might be time to order a bite to eat. Everybody we encountered was friendly and professional. I wish we took down more names but we can only name-drop a small fraction of the amazing staff we came across. Roger, our concierge, was very helpful and attentive. He even found us at the pool to ask us if our AC was working to our standard. Edwin and Aaron at the preferred club were excellent. We enjoyed our friendly conversations with them both. Aaron's drinks were great. One day my husband and I were playing an intense game of Jenga by the pool. One staff member (I think his name is Leo) stopped by to watch us play and then took a video of the moment the game ended and shared it with us. It was a nice little touch. Check in and check out were smooth and painless. Also, a sidenote: We used van.travel for our transportation. I wish I remembered our driver's name. He was excellent. The company provided great service and I highly recommend them.

We've vacationed at resorts in Mexico many times over the past 23 years for our anniversary and this by far was our best experience. The dining experience alone made Maroma stand head and shoulders above others, and our service - Marco, Rufino and Lucio especially - was exceptional and worthy of another stay in the near future.

This resort was excellent! Our concierge was Marcelo and he was very kind and helpful. We would definitely come back!