Secrets Maroma Beach Riviera Cancun

We had a wonderful experience. The food was great. The atmosphere was so friendly and inviting. The employees were super great. Our room was so nice and Noehi took such good care of the room. It was always clean and fresh towels. The entertainment was great. Bramden was a great at setting up our appointments with spa and beach bed. He always let us know what events were for the day. We were waited on by some many friendly employees. Catalina took care of our needs by the pool area. Manuel took care of us on our beach bed. Alfredo was a gem to us in the preferred breakfast every morning. We even made a friend with Oscar Mejia from the entertainment team. We would definitely recommend Secrets Maroma Riviera Beach.

First and foremost, I wanted to mention this trip which was very highly anticipated set the bar high because of our travel agent, Cody Fielding with For the Love of Travel, Estefani Rodriguez onsite sales and building 17 concierge, Guillermo. Prior to arriving about six weeks out thereabouts I had been put in touch with Estefani to pre-book our pool Bali bed and beachfront Bali bed for several days. Not only did she take the time to take pictures and point out different angles, and which ones she suggested, but was extremely responsive, friendly, and very professional. We pre-booked a poolside Bali bed, Holbox and 3 days for the beach front row but Mother Nature had other plans. We ended up booking the Holbox pool Bali bed 3x during our stay. Definitely reach out to her to pre-book any of the services offered, including the beds, extras, romantic dinners, etc. you won’t regret it. About a week before we were due to arrive our travel agent Cody let us know that he was able to get us a complementary upgrade to an oceanfront suite from our original preferred club swim out!! Upon arrival when we checked in around lunchtime, we found out not only did we get a complementary upgrade to an oceanfront in building 17 but we were upgraded even further to a honeymoon suite!! We were placed in building 17, 2nd floor room 1721. THANK YOU! Rewind: We landed at the airport about 20 minutes early, and we went through the airport, including waiting for checked luggage within 10 minutes tops, which is almost unheard of! Our private transfer was waiting for us and we arrived at the airport within 30 minutes. So far the best experience landing at the Cancun airport with checked luggage in record time over years of travel. After checking in, we headed to the preferred club beach club for lunch and our room was ready within 35 minutes or so. We weren’t even finished with our lunch. Lightning fast! We headed to our room and was completely blown away, not just the size and the additional half bath, but the beautiful layout, two balcony doors leading out to the oceanfront with a soaking tub probably big enough for six people lol. We were able to fit both of our rafts in there. It was so relaxing! Estefani and our concierge Guillermo decorated our room with balloons, Happy Birthday lettering on the bed, a beautiful card from the both of them and the most delicious homemade carrot cake for my birthday!! I want to highlight some things that were very special to us and all of the staff members that made a difference to us- but ALL of the employees- staff are assets to Maroma. Building 17 concierge, Guillermo (always with a smile and a pleasure to help. He is such an asset to Maroma!! if management is reading this can I make a suggestion please I don’t know how it would work though. I noticed that his desk is at the very end of building 17 whereas all the other concierge’s are placed at the entrance closer to the pools and walkways. I feel he would have a lot more client interaction and exposure if his station was moved to the entrance of building 17 and not to the back. Sales, Estefani Rodriguez Preferred club lounge bartender, Toribio Seaside server, Salvador Bali bed waitress, Ana (Maroma she is a huge asset- keep her forever) Ruben, Head Chef at the Grill (our travel agent has known him for many years) even arranged for not one, but three plates of chocolate covered, covered strawberries, special order lunches etc. a KEEPER!! Sunglasses cart, Mauricio and Edy Concierge as a sub for our pool Bali bed as well as the preferred club beach club, Franco!!! I understand that he is in training to be a concierge. I hope to see him on our next visit in one of the buildings because he is top-notch. Preferred club greeter at Oceana and the beach club, Margarita. Our beautiful & lovely housekeeper, Norayda (hugs) I had been to this resort once in 2012 and had very good memories this trip exceeded those memories and then some a few things to mention. Blackberry margaritas with Don Julio Blanco & tajin!!! My new obsession. All of the food was absolutely amazing especially breakfast for a preferred club, every day there were events in the pool and the gazebo next to building 17 by the pool had daily crafts or activities to participate in. we saw a couple of shows they were all wonderful in the theater and also poolside, but our favorite was Casino night on Saturday nights in the main lobby. Wow that was so much fun and the live band they had during casino night was so good. There’s probably so much more that I could mention, but this is a book already. After the upcoming renovations this year, we definitely want to return in the spring of 2027!!

⭐⭐⭐⭐⭐ Exceptional Staff Made This Trip Unforgettable Our stay at Secrets Maroma Beach Riviera was beautiful in every way, but what truly made this vacation exceptional was the staff. The resort itself is stunning, relaxing, and well maintained, but the people are what transformed our experience from “great” to genuinely unforgettable. We especially want to recognize Marcelo, Leonardo, and Alejandra from the entertainment team, along with Marcelo from concierge, for the outstanding care and service they provided throughout our stay. Each of them went far beyond what would normally be expected and made us feel genuinely welcomed, valued, and connected during our vacation. What stood out most was not just their professionalism and attentiveness, but the way they built meaningful relationships with guests. They remembered us, greeted us warmly each day, engaged with us personally, and consistently created an atmosphere that was fun, relaxing, and deeply hospitable. Their kindness and enthusiasm dramatically impacted the quality of our stay and became one of the highlights of our trip. The level of service we experienced was exceptional. We never felt like just another room number — we felt sincerely cared for. Their hard work, positive attitudes, and dedication to creating memorable experiences deserve special acknowledgment. Please make sure these staff members receive recognition for the superior work they are doing. They represent Secrets Maroma Beach Riviera exceptionally well and are a major reason we would enthusiastically recommend this resort to others and hope to return ourselves. Thank you again to Marcelo, Leonardo, Alejandra, and Marcelo for making our stay so memorable. You truly made a lasting impact on our vacation.

My experience was nothing short of spectacular. I traveled solo and was treated like a princess! Every tiny detail was beyond expectation or imagination. I will never forget this trip and I will 100% return.

We recently visited Secrets for two weeks – the first week was with 18 friends and family for our wedding and the second week was just the two of us, for our honeymoon. The food location, drinks, pools and grounds are fantastic and beautiful. Unfortunately, the seaweed/sargassum on the beach and in the water doesn’t make swimming very appealing, but the crew does a great job clearing it from the beach as it washes up. The bartenders in the lobby bar were always fantastic and super helpful and Gaspar at the pool was a rockstar. We rented two beach beds one day for some of our wedding party and he made sure our champagne glasses were never any less than half full, while also fulfilling all drink orders quickly, even if we bounced back-and-forth from one bed to another. However, the absolute highlight of the trip was Ephrain, who worked every night at the swing bar on the beach. The bar was more secluded and felt like our private bar with the service he gave us. We stopped by almost every night, sometimes with a big group and sometimes a smaller group and he always made us feel welcome and like he was just there for us, even as he had other customers and priorities. On the last night of our honeymoon, he was extra sweet and helped make our last night even more magical. We are so thankful for him!