Secrets Maroma Beach Riviera Cancun

The staff was extremely wonderful. Always asking if we needed anything. Francia Torres was very professional and she always ask us if we needed directions on the resort. I didn’t bring any long slacks. I told Francia about this and she provided slacks for me so I could eat at the restaurants. She was great.

We just returned last week from the second time at this amazing resort. Everything was incredible from our room, to food, to spa, to service! It even rained two days! We choose preferred club level and stay in the honeymoon preferred suite, ocean front. The suite is gorgeous and huge! The balcony hot tub was delightful! Love soaking, starring into the ocean while feeling the ocean breeze and sipping a cocktail! Some of our favorite restaurants- 1)French restaurant- Bordeaux- had the French onion soup, filet, and chicken cordon Bleu! Unbelievable!! 2)Seafood restaurant-Oceana, which is in the middle of the resort and open air dining. The seabass, coconut shrimp, and mahi skewers were our favorite! Also, they have a live musician some evenings. Tuesday night we loved the saxophonist while eating dinner! 3)Japanese restaurant- chicken pad Thai was fantastic 4)Coco cafe- unbelievable coffee shop with everything you could imagine- pastries, coffee, cookies, icecream, breakfast sandwiches, ect… 5)Oceana preferred breakfast was phenomenal with live musician some mornings. The food is seriously next level (and not just for an all inclusive) and better than most we pay for at home. Some of the amazing staff we love!! Edwin Guadalupe- lobby bartender Nick and Aaron- preferred beach club bartenders Miguel-preferred beach server Luis-beach concierge Ana- pool server (had her both years) Saria- house keeping Mauricio room beverage Bramdon- building 27 concierge If you are looking for an incredible place to just get away from it all with beautiful pools, a gorgeous spa, and surroundings as well as incredible people and food then this is your place! You’ll be treated like kings and queens! So much so that it almost is uncomfortable. Yes, the beach has seaweed and the vegetation is not what it was two years ago due to the storms, but this is pretty much everywhere right now. The sand is still beautiful and soft, the sound of the ocean will put you to sleep, and the seaweed just doesn’t bother us as we still get in the water (and they work so hard every day clearing it). This was our second time at Secrets Maroma and third time at a Secrets resort in Mexico. Went to Akumal last year and loved that as well, but Maroma still has our hearts! We will be back every year that God allows! 🏖️🍹🌊

Maroma Beach is beautiful and luxurious. The staff are incredible and the food is great. We recommend it if you are looking for pure relaxation!

I had a wonderful time. Staff was so helpful and kind, particularly our concierge, Angel Lopez. Everyone checked in on us regularly, the food was incredible. Overall, great experience.

This review was from our stay last year. Sorry, life happened and this fell to the side but is definitely worth it for the incredible staff at Secrets Maroma. The stay for this review was our 13th at the property so obviously we enjoy it very much. That said, it’s always changing and each stay is different. Check in with Abel was great. Since we arrived early our room wasn’t ready but I always suggest people pack a quick beach bag with gear and sunscreen since you can enjoy the full property until your room is ready. They will call or text but there is no rush to get back. Your luggage is kept secure until then. Once we did check in, Daniel got our luggage to the room quickly and updated us on some changes since our last stay. Part of those changes was the finishing of construction on the World Café (and beginning on the outdoor restaurants). While we missed dining at those during the evening, their full menus were available at the World Café for dinner. That construction has since finished and those are open now but I mention it because it in no way lessened our stay. The construction noise was very minimal, if any. I know they are beginning more in the near future but it would not change my opinion of staying here at all. Of which, I hope they aren't losing El Patio. We would definitely miss it. The rooms here are all great. No issues with AC. Angel kept our room spotless and Adrian our minifridge full. Once again, the beds and pillows were very comfortable. Breakfast has always been a delight here. This trip was no exception. It was great to see Freddy and his warm smile again. Roberto, Griselda, Jose and Victor took wonderful care of us all week. And yes, they still have churros. No judging 😊 They also have a huge selection of fresh fruits, vegetables and ready-made options. Lunch is one of the areas Maroma is above and beyond everyone else in my opinion. From the delicious barefoot grill, to the pizza oven, to daily popups and for this trip, a purpose-built large tent restaurant on the beach. I know it was temporary but wow building a permanent one would be incredible. Those views are among the best anywhere in the world. Drink service around the pool was excellent as always. Wilberth and Balbina kept our glasses full. On the beach, we enjoyed seeing Ana and Dario again. They too ensured our glasses were never empty (and it wasn’t for a lack of trying on our part) 😊 We would like to see an expanded tequila selection similar to what we found at Secrets Playa Blanca. At a minimum, maybe Patron so guests have an option for an additive free tequila. One afternoon treat not to miss is the ice cream cart and Ruben! Dinners were all very, very good as was the service. From Miguel at El Patio, to Salvador(s) at Oceana and Portofino and Francisco at Seaside, thank you! Every dinner was a delight. We even tried room service a couple times and it was very fast, hot and delicious. There is always as much or as little as you want to do at Secrets Maroma. If you just want to relax, their ocean views are excellent. We were a little sad to see the bali beds block some of those views but we understand the business model. The beach is still soft, walkable sand and the seaweed when we were there was hit and miss. They do clean it nonstop however. As far as daily activities go, there are a LOT from the hard-working entertainment team. From morning yoga, stretching, volleyball (pool and water), water aerobics, etc. I could go on and on. Tip, download the Hyatt inclusive app for a full list with times and locations. We even enjoyed the little extras like the drummer on Saturday, the pop-up Eliminator game near the pool, the live tuna snoring and just the entertainment in general. The Fusion show stood out to us for this trip. All of this is done by the hard-working entertainment team so I want to mention them all by name because they deserve it. Thank you Alex, Hector, Sebastian, Leo, Arturo, Abraham, Fritz, Isabel, Alejandra, Uriel, Omar, Oscar, Marcello, Claudia, Daniel and Carla… THANK YOU! All in all, it was another excellent trip and we can’t wait to return again in late October to see the recently updated restaurants, experience all the other changes as well and see so many familiar faces!