Secrets Maroma Beach Riviera Cancun

Our second trip to Secrets Maroma was as good as the first. The Entertainment staff made the days and nights very enjoyable. A shoutout to Oscar, Marcello, Angel AKA Brown Sugar, and the rest of the staff for making it a great week. The pool staff from servers and bartenders were great at keeping us hydrated all day with a shout out to Manuel at the swim up bar. The servers in all the restaurants and staff were super informative and made sure that each meal was special. A shoutout out to William at Oceana. Our concierge Karen in building 12 was very kind and always there to help. Thanks to everyone at the resort for making it a fun and relaxing week.

My wife and I went for a friend proposing to their gf. We had preferred swim out and upgraded to honeymoon suite for last two night post proposal. When I say that this resort is the best service and people we have ever experienced I mean it. This was a dream vacation. It felt like nothing could go wrong because all of the staff were so top notch. I wish other hotels could replicate what the staff at seacrets maroma do! We will be returning as soon as we can to enjoy extended time at seacrets maroma. The names are listed in the photo below for those who made a huge impact. There were others not mentioned but only because the drinks were flowing and I couldn’t write them down at the time. Thank you, especially to Guillermo and Marcelo for making it completely perfect 10/10.

Everything is fantastic with a touch of luxury everywhere around the resort. Francia Torres the concierge for the 24 Building was on point & paid attention to everything with fast response time.

We went in May 2026 for our wedding with friends and family. I cannot express how amazing our time at Secrets Maroma was. Many of our friends and family commented that it was the nicest resort they had been to and also the best vacation they had ever taken. Not only was the property absolutely stunning but everyone who worked there was so lovely, and it really felt like you were at home. The food and drinks were fantastic. The pool and activities were so much fun. Our concierge Roger even took the time to have a birthday cake for me in the room before we left. Now, the wedding was on another level. Everything was perfect. The whole process was easy and our coordinator Riflele was amazing. Everything turned out exactly the way we wanted it to and she was on top of everything from start to finish. I don’t want to leave anyone out of this review but there were a few people who really stood out and were closely involved with our day. Hugo was a server at the wedding and took the time to give us a special heart warming gift. He went out of his way to learn everyone’s names and even remembered their preferred drink the following days when he would see them. Gloria was also a server at the wedding and helped take care of my mom and also every guest at the table. She learned everyone’s names, took care of frequently bringing drinks but also anticipated everyone’s needs and made sure they had water. No one had to ever ask for everything. My family and friends still rave about Hugo and Gloria. We cannot thank Secrets Maroma enough for a trip that we will remember for the rest of our lives. We are already planning to go back and hope to see everyone there again!

Amazing Staff Made Our Trip Feel Like Family We had an incredible stay, and what really made the trip was the people. From start to finish, the level of service and genuine hospitality made us feel like family. A big shoutout to the concierge team—Bramden and Roger—who were outstanding throughout our stay. They were always checking in to make sure everything was perfect, asking if we needed anything, and paying attention to the small details that really make a difference. On top of that, they were incredibly friendly and easy to talk to, which made the experience even better. We also want to recognize Rifkele, who made our arrival and entire stay feel special with her personal touches and attention to detail—it did not go unnoticed. At the beach, both Manuel (Beach Concierge) and Manuel (Cabana Waiter) were fantastic—always available, attentive, and making sure we had everything we needed without ever having to ask. Around the pool, Edy, Mariceo, and Ezekiel kept everything running smoothly, and Miguel, Victor, and Eder were quick, friendly, and consistently on top of service. Estrella and Jessica at the lobby bar and Preferred Lounge were always welcoming and provided great service with a smile. The food was another highlight. Chef Juan Mora was exceptional—not only was everything we had excellent, but he also went out of his way to create several special lunches for us that were incredible. We also had great dining experiences thanks to Bernardo (Portofino), Carlos Batun (Preferred Club breakfast and seaside lunch), and Francisco (seaside dinner). A thank you as well to Gabriela, Oceana Manager, for helping ensure a smooth and enjoyable experience. Overall, the level of service across the entire resort really sets this place apart. Every interaction felt genuine, and it’s clear the team takes pride in what they do. We had an amazing time and would definitely come back.