Secrets Maroma Beach Riviera Cancun

The accommodations are clean and beautiful. Each lodging has a dedicated concierge. Angel was very attentive and friendly. The pools are beautiful and not overly crowded with friendly staff for food and drink service. We enjoyed the speciality dinners, like Fusion, that were not at the usual restaurants and had a show added on.

We just got back from our 3rd Secrets Resort in 3 years. We were at Akumal and Playa Blanca Costa Mujures. We loved our 2 previous stays and we so looking forward to this one. It was the most expensive one too The strength of this resort is the beach. Very nice and very well maintained, although we got hit with sargassum on the 3rd -7th day - too bad but the hotel did an excellent job keeping it clean. The pools - unlike the other 2 resorts, this resort had only 2 pools (not 3 like the others). 1 party pool, and 1 infinity pool. Only the party pool had some heat. The infinity pool was too cold to enjoy. Perhaps January is too cold for that pool. Also an infinity pool is next to the beach and it would have been nice to have a view, but it does not. The loungers around to pool are high quality and excellent Food and Beverage - This is weakness of the resort. (which so surprised us as the other 2 Secrets resorts was so good). Poor breakfast buffet, exactly the same for 7 days. Some issues - serving mini soggy cinnamon buns in a liquid, obviously stale bread, having whole pealed kiwis on the buffet and not slicing them, frozen hash browns, no fresh berries. - Drinks were far too inconsistent. Often using cheap alcohol even if you asked for premium. You need to stand next to them to see they do use what you want. NOT what I expect or can except from a premium $ vacation at a Secrets resort. The menus from the other restaurants need desperate upgrade. Often the food served was cold and felt cheap. The lettuce used was the same at every restaurant. Very woody it felt like eating twigs. It got so bad that we went to the cafe for food. Both of us did get sick on Day 4-5 from the food. I honestly had enough after day 5. Breakfast was a banana, toast and coffee. The green juice was nice. Dinners were salad and soup and we passed on the main course. The only good food was when they set up special events (Mexican night for example). Oh and on a personal note, the house wines are nearly undrinkable. So bad. They push buying a bottle with dinner. The exact California wine I can buy at home for $15 was $150. Sorry but getting fleeced on vacation is not good. The room - Thank goodness we had a swim out room. The pool was heated and quiet (our quiet pool). It was almost too hot but it was such a great experience it may have saved our vacation. I honestly thought we would not use it as much as we did. The spa - we did the couples massage with 1 hour sauna, steam room, water treatment prior- It was ok, water a little colder than it should be, massage was nice, but the facilities looked a little dated. We did a spa at the Dream Natura resort and it was far better. For the cost, I would pass on it. Resort - Good location not a crazy distance from the airport. The grounds are stunning, lots of lawn games, mini golf, beach volleyball, and lots more. The tennis/pickelball court needs help. Poorly maintained, rackets and balls worn out. They use a tile matt for the pickelball and is not level. The ball bounces all over and you can trip over the high points. Overall it is a nice resort. Maybe Hyatt has changed the quality of all Secrets but I hope not. Maybe they know the beach is the draw so they don't need to have great food, great drinks. I am not sure, but I am sure that I won't back to this secrets and I will think long and hard to visit another Secrets

We had a great time at Secrets Maroma. We went for a couples getaway for 3 days and we wish we had more time! We left relaxed and well fed. Our concierge Roger was fabulous, we stayed during my wife’s birthday and he was able to find out our dinner plans and had a birthday surprise waiting for her at dinner it was incredibly thoughtful and such a nice touch. The drinks and food were fabulous. We can’t wait to return.

Wonderful resort they really do think of everything. We especially enjoyed the sports bar and Bernard was the best bar tender making our stay memorable. The choice of food is immense and there was always space around the pool area.

We had a great time here at Secrets Maroma. The food and dining is top notch. The service is excellent. Our concierge Marco answered any and every question we had. We would definitely come back here.