Secrets Maroma Beach Riviera Cancun

Marcelo Marín was an exceptional concierge and truly made our stay at Secrets Resort special. He was incredibly professional, attentive, and always made us feel right at home. Marcelo consistently followed up to make sure we had everything we needed and went above and beyond to make our experience comfortable and enjoyable. His warm personality and genuine care for his guests really stood out to us. We are very grateful for his outstanding service and would be happy to have Marcelo as our concierge again on our next visit!

We have already stayed at this incredibly fantastic hotel 6 times. For over 28 years, we have been travelling throughout the Caribbean and the rest of the world. Whether it is the Dominican Republic, Aruba, Jamaica, the Maldives, or other beautiful islands, we simply love Mexico! Here, the value for money is simply fantastic. The last time we were here was in 2023. During this time, many restaurants have been renovated and brought up to the current five-star standard. Great atmosphere and exceptionally beautiful details that simply appeal to everyone and enchant you. Let’s start with the beach. For us Europeans, the beach is very, very important and has the highest priority. This dreamlike white sandy beach and the palm trees are the reason why we actually travel here. Everything is just as you imagine it, unfortunately nature plays its own game with the seaweed. By now, all Caribbean islands are affected by seaweed, and nevertheless, the hotel works so hard and tirelessly every day to make sure that all beach lovers can enjoy this beautiful view. Therefore, everyone who visits the Caribbean islands should be aware that the seaweed have now become a natural phenomenon and are part of a beach holiday. During our two weeks of vacation in this wonderful hotel, we had a fantastic team every single day that completely removed the seaweed each time. In addition, you are served like a king at the beach and at the pool. No matter what is on your mind, all wishes are fulfilled by the incredible, friendly, and cheerful waiters and towel attendants. Especially: Marco, Jose, Hugo, Carrera, Eder, Anna, Balbina. We thank you so much. You made every single day of our vacation magical. Without you, it would not have been as beautiful. We miss you very much. No matter which restaurant we were in, it was simply a fantastic experience every single time, from the welcome and the exceptionally great, creative, and delicious food to the farewell. Thank you to Francisco, Veronica, Jose, Alen, Freddy! An all-around gourmet experience that everyone wishes for. (Currently, three à la carte restaurants are being renovated) and I believe they will be open again from November 2026. At the moment, a new pool is also being built, and we did not feel disturbed by it at all. We stayed in the Preferred Club and had a fantastic view from Building 26 (4th floor). All the wishes we had were wonderfully taken care of by our butler Roger. During the two weeks, there was not the slightest problem. 🙏 Bravo! Even a late check-out worked. Many thanks for that! The spa area also scores extremely well, of course, with its special atmosphere. My wife was absolutely thrilled! Thank you, Sergio 🙏 Evening entertainment: the hotel spends a great deal of money on this. Every week, elaborate Mexican shows are set up in the garden with great attention to detail. Gigantic buffets, great live shows, whether a Mexican show or live acrobatics, fire shows, simply fantastic. To top it all off, there are very well-produced live shows and themed evenings in the theater. The only thing I really consider somewhat unfortunate is the time at which these shows start. 9:00 p.m. is, in my opinion, not the right choice. Many people are still having dinner and do not manage to see the show on time, as dinner usually lasts until 9:30 p.m. At the beginning of the show, half of the theater is half empty and then feels this way because of this situation. Having also stayed at many other Secrets hotels in the Caribbean, I would kindly ask the hotel to adjust the times of the evening shows accordingly. All the other hotels start their evening shows at 9:30 p.m. or 9:45 p.m. This would result in full theater shows with a large audience and happy tourists who can watch the entire show! I can recommend this hotel 100% to anyone looking for something especially beautiful and extraordinary. Whether it’s the pool, beach, gourmet food, entertainment… Unfortunately, we did not write down all the names of the employees. I would have loved to list everyone, from the gardener to the pool boy. So many hardworking employees who always greeted us in a friendly, kind, and above all respectful manner. So many waiters, whether at the breakfast buffet or dinner, or at the bars, whose names I unfortunately no longer remember. All of them would deserve to be listed here. Therefore, dear hotel team, I would like to thank all of you, whether at the reception, bellboy, housekeeper, waiter, gardener, bartender, and so on and so on. You were simply absolutely fantastic! We will definitely come back.

Beautiful Resort with great customer service! Property was ket very clean. Food & Cocktails were great. Perfect amount of activity by the pool with quite chill time. Beach had lots of seaweed but they did what they could to keep it cleaned. Stayed in a swimout room in the PC section and would highly recommend.

I cannot say enough great things about our experience at Secrets Maroma. Since the time we arrived, we felt so welcomed. Every single interaction we had was wonderful. The two people that stood out to us the most were Roger Arroyo and Alberto Carrera. Roger was our personal building concierge. He greeted us with the biggest smile and told us all about the amenities and activities. He was very attentive throughout our entire stay. I cannot say enough great things about him! We are already missing him!! Alberto was our server around the pool. Extremely friendly, always had a smile on his face and never let us go without a drink. Suggested food and water throughout the day to keep us on a safe track haha!

This was our 3rd trip to Maroma; over 10 years since our prior trip. Bottom line: Some improvements and some setbacks. They are not a true "Luxury" product because of typical Mexican resort nonsense that they just won't refrain from. I give then a B+. Here's a quick rundown: Check in: I tipped the men who took our bags at arrival. Being told they (personally) would bring our bags to the room after check in, I gave them a nice tip. Sure enough, a different guy grabbed our bags and escorted us to room, ensuring them another tip. Likely an intentional/dishonest move on their part. We were seen quickly at the check in desk and upon being told where our swim up room was (which I knew was a particularly small and narrow pool, I asked them if they could put us in a different building. "Sorry, this is the only one available" was not surprisingly the answer (*no availability during hurricane season after 4th of July holiday? Ok.). Likely disingenuous of course. I then implied offering up some money if they could accommodate us. As she then had a quick word with an associate, which, based on what we heard, seemed as it would have resulted in the "miracle" of finding another room, I decided that I didn't have the stomach for this game (with my wife sitting next to me). I just said "thank you anyway- we'll take the room you have". Two minutes prior it's "oh, your 3rd visit with us- welcome home", then immediately they fell back to the business as usual hustle. Some welcome home! Oh, after getting to the room, we tipped him extra to bring us 2 extra pillows, He said "I'll be back in a few minutes." I sent my wife to the pool while I unpacked. After 20 minutes passed, I called it in and they were then promptly delivered, with additional tips doled out of course. Follow through! Pools: The lounge chairs have exceptionally thick cushions and there are an ample number of umbrellas. BUT: 1- they crowded the pool deck with more loungers (to accommodate more people of course), but it is now a parking lot of loungers (*update your online arial photos of the pool area Secrets) & it just had a less tranquil feel to me. *See traveler photos posted here on TA. 2- The pool with the swim up bar had some debris floating around during two afternoons. Your staff is passing by all the time. Take care of it as a "luxury" property would. 3- One swim up bar bartender had to look at the drinks menu when making 3 drinks we ordered. As the swim up bar gets lots of customer face time, I'm surprised they wouldn't assign someone a bit more buttoned up. This is management! 4- If you're a stickler about drink consistency, find a guy, tip, and stick with him bc the consistency wasn't as hoped. 4- they now have many more dining options at the pool. The convenience is nice, but I believe it also costs them less per person to feed them this way. The indoor lunch buffet has more costly/high end lunch items. Pro tip: Order the whole fried fish with some lime, pico & guac., take it to your lounger and have some fun. *5- POOL DECK MUSIC: American pop music! I'm guessing some suits up at Hyatt had their reasons to do away with Salsa/Latin music, but yes, many guests traveling to MX. would like to hear local music; it offers a sense of place and authenticity. Katie Perry (literally) just didn't do it for us. Public spaces: The buffet restaurant had been remodeled and is as nicely decorated a buffet space as you will find at an AI resort. The lobby bar had been refreshed and has a nice atmosphere at night (usually with live music) and being closed in offers a break from the heat outside. The grounds are as nicely kept as always and the gym was quite sufficient. FOOD: good overall. The French was the best, followed by the Italian. While the Japanese had nice decor, (we ate there twice ), the food was as follows: A- Teppanyaki table: good quality overall. B-Menu offerings: a mix between Japanese and some other regional asian selections (a thoughtful idea). We tried a variety of items and my asian wife and I agreed that while the presentation was nice enough, the taste and execution were off the mark. If you eat lots of asian food, I can not imagine you being impressed. Also, IMO, the quality & selection at the outdoor dinner buffets (we did one and looked at another) are never as nice as what will be experienced in the restaurants. Keep this in mind. Staff: most are very polite and cheerful; well staffed. Beach/Ocean: During Winter, turquoise in every direction. Warmer months: Sargassum, which they put forth great effort to only limit the effect. If the beach experience is important to you, be prepared for drastic seasonal differences. TO MANAGEMENT: *PLEASE DON'T FEEL OBLIGATED TO RESPOND HERE WITH YOUR STANDARD REPLY OF "WE ARE SORRY TO HEAR OF THE SHORTCOMINGS YOU EXPERIENCED AND WILL BE SURE TO PASS ON YOUR WORDS TO THE PROPER DEPARTMENTS/MANAGERS SO WE MAY IMPROVE OUR SYSTEMS."; or only cite the 2-3 positives while ignoring the rest. Secrets Maroma has been doing this a long time; catering to a clientele that is 95+% American, Canadian & W. European They know their customers expectations and they know what gripes people have. You will likely have a lovely time but just be prepared for some of the things that all of these AI's do.