Secrets Maroma Beach Riviera Cancun

My sister and I had the pleasure of staying at your beautiful resort for a few nights earlier this month as we helped our cousin celebrate a special birthday. The suites, facilities, activities, and service were top notch and everyone was so friendly and accommodating. A special note of gratitude to Lenin from security who helped me find my hat and my sister find her sunglasses after we had left them by the pool the day before. I also want acknowledge the extra attention we had received from Freddy during our breakfast on two occasions.

Welcome home, as always it started with a warm welcome… the lobby was very nice, and the preferred check in was smooth and easy. Roger Arroyo and Z were our concierges, they were very helpful throughout our stay. The food was excellent and we enjoyed each of the restaurants we dinned at. All the staff was very friendly and attentive. There was construction that started while we were there the resort was mindful of the guests and kept it as unobtrusive as possible. We are looking forward to seeing the new pool and additional rooms when we come back. Overall it was a wonderful stay and this my be our new favorite Secrets.

We enjoyed everything about the property for a 2nd time in 2 years, only disappointment was we reserved and paid for ocean view but had tropical view. Partially my fault for not speaking up when we arrived but also shouldn't have needed to speak up.

Angel the concierge has been very very good with the start very attentive Also Aldo Pulisic the chief concierge was great

Our stay at Maroma Beach was absolutely unforgettable, and a huge part of that was thanks to our incredible butler, Brandon. From the moment we arrived, Brandon went above and beyond to ensure every detail of our vacation was perfect. He arranged tee times for us at a beautiful local golf course on his day off, making the experience seamless and stress-free. For my birthday, he surprised me by having beautiful flowers delivered to our room, which was such a thoughtful and personal touch. He even took the time to inflate our pool floats so they were ready for us to enjoy without us having to lift a finger. What impressed us most was Brandon’s genuine kindness, professionalism, and attention to detail. He anticipated our needs before we even had to ask and always greeted us with a warm smile. It’s rare to meet someone who truly takes such pride in creating memorable experiences for guests. Thank you, Brandon, for making our vacation so special. Your exceptional service and thoughtfulness did not go unnoticed, and we are so grateful. We look forward to returning to Maroma Beach, and we hope to have the pleasure of seeing you again!