Secrets Maroma Beach Riviera Cancun

The grounds are beautiful and well maintained. The concierge service is disappointing lower your expectations from white glove or superior service to a person that defaults response to any request is you need to call room service Limited entertainment options was disappointing

Best place ever and the most beach! Excellent service, staff, food the perfect place to have a honeymoon. Great night entertainment and playa del Carmen is 15 min away which has everything you can imagine. I believe this is one of the best spots to go to out there especially for a honeymoon!

From the time we arrived until we sadly checked out, the staff at the resort took excellent care of us. The food was great, the drinks were better and our room was beautiful. Not to mention the beach, which was AMAZING. We rented a cabana on the beach and it was so nice to be able to relax completely.

We returned from Secrets Maroma yesterday and we all ready want to go back! From the moment we arrived we knew we had made the right decision! On check in, we were upgraded from a swim-up room to the honeymoon suite which was absolutely gorgeous! The staff was stupendous - always friendly and willing to go the extra mile. The food choices where many as well as the drinks and all very good. We really enjoyed the steak house and our server, Angel, who was so kind to to help me with my Spanish. We had an amazing time soaking up the sun on their beautiful beach and the staff made sure our drinks were never empty. The ambiance was perfect, not too rowdy, but just right for relaxing. I would recommend this resort a million times over. It truly is paradise and definitely a 5 star service resort!

My husband and I booked this vacation through a travel agent. This review is not all negative , rather then what I feel is pretty accurate. I have read a bunch of the reviews good and bad, and will say that alot of people complain about things that cannot be controlled where ever you go considering the hot climate and whatnot. Like the floors and the heat and what have you. The service is fantastic ... ( don't listen to what others say) the staff and people there want nothing but to make you happy and serve you. Extremely friendly and polite.. Upon arrival all I can say is they do need to do something with the very pushy time share reps .. it's very aggravating and disgusting how they try to push you into taking time out of your vacation to sit through a presentation and take time out of what would be your second day there by offering free promotions.. I will warn you don't be fooled just decline decline decline the invite... there came a point where my husband and I just said ok we will be there and never showed up, just to get them off our backs. As far as the food goes ( we are from new york) was absolutely terrible, all meat was such low grade, consisted mainly of get was disgusting. Although there was the hibachi which wasn't so terrible and the seafood grill was pretty good and was where we ate most of the time. Italian, French, Mexican, and the steakhouse thumbs down.. Everything is doused in salt. I won't complain about things that did not work in our room because things happen and things break over time i get it one phone call and there was someone fixing it immediately. I probably would not stay here again just due to the food. Everything else was very pleasant .. the staff keeps you entertained throughout the day with a bunch of activities ... they really work hard and have your best interest during your stay. Carlos on the beach is one of our favorite employees!