Secrets Maroma Beach Riviera Cancun

Long review alert. I can't say enough good things about this resort and the staff. Where do I even begin? From our fantastic welcoming arrival to our bittersweet departure, Secrets Maroma Beach treats you like royalty. We were there for a week. The rooms were clean and the cleaning service was great. They even have turn down service each evening. The atmosphere is warm and inviting. This was a family vacation. My brother and I had our spouses and my parents also came. We were able to celebrate Mother's Day and their 62nd wedding anniversary. My brother surprised the family with a reservation for the lobster night. There is an extra charge for this but let me tell you, it's worth every penny. Hector was our phenomenal waiter. The Goliath band played during the dinner. They were great. I'm not sure if I'm spelling his name correctly. Abuelardo was such a pleasure. Abom, Lumberton and Marisol made us feel like family. One of our favorite people was Hugo at the outdoor grille. He remembered our names after our first introduction. He made sure he got to speak to us each day even if we didn't eat at the restaurant. Manuel and Melissa were our daily waiters at the beach. They'd chat with us and made us feel right at home. Alexandra at the Italian restaurant was so friendly. We ate breakfast at the buffet each morning. I always knew what I was going to get, rancheros made to order by Robert. We met Miguel at the Japanese restaurant. His recommendations were excellent. There is a concierge assigned to each building. Katia was our concierge. She remembered each family member's name and quickly responded to any of our needs. She also checked on us at the beach from time to time. We picked a different restaurant each night. Pablo and Veronica provided excellent service the Bordeaux. My parents stayed at the resort earlier this year in January. Their previous concierge remembered their names and how long they were married!!! All good things must come to an end. We stopped at the bar before leaving and met Carmen the bar tender in the lobby. I had to hug her before I left. I regret I didn't get to meet her earlier in my stay. Her drinks were fabulous. Daniel helped us with our bags and told us to come back next month. LOL. Hopefully, we'll go back as soon as we can. Thank you Secrets Maroma Beach. You did not disappoint!

My daughter brought me here for Mother’s Day and to celebrate me being 2 years Cancer Free. We had such an amazing experience and we will never forget everyone we met. Edwin at the pool bar made everyday so fun! He is amazing at what he does. Sergio in the French restaurant is absolutely incredible at making every detail perfect!!!! Roberto in the world cafe is top notch and always made sure we had fresh green juice every day and he made sure my Ranchero eggs were perfect. He introduced us to Emma who works the fish market at lunch and she made sure we got fresh fish, she is the sweetest!!! Veronica and Sergio at the French restaurant are so professional and we wanted to bring them home with us. The hostess at Bordeaux was also incredibly sweet and remembered everything about us when we went back for a second time. Esteban at the seaside grill was such a gentleman and always he the biggest smile. Ruben made us great lunches and always scooped my icecream perfectly! Look for him pushing the icecream cart/truck, so delicious. We cannot say enough, great things about the resort and the service and we look forward to coming back hopefully in November.

My husband and I stayed at Secrets Maroma Beach for our anniversary trip, and we truly had an amazing experience from start to finish. The resort was absolutely beautiful, the beach was stunning, and the atmosphere was so relaxing and luxurious. A special thank you to Katya P., our personal concierge, for going above and beyond to make our stay feel extra special. She was incredibly kind, attentive, and always willing to help with anything we needed throughout our trip. Her hospitality truly made a difference in our experience. The staff overall was wonderful, the food and drinks were great, and we felt so well taken care of during our stay. We created so many beautiful memories here and would absolutely love to come back in the future. Highly recommend for couples looking for a relaxing and romantic getaway! 🌴🤍

We stayed here after getting married in Vegas! It was a well needed relaxing break and the hotel has everything you could possibly need. Very high quality of food and plenty of options for pickier eaters! The entertainment staff are very interactive and there is plenty to do, we have learned how to make guacamole, bracelets and watched a fresh tuna be carved. We also participated in archery, tennis and a bike tour! Our maids were lovely and the room was always pristine! Our stars of the show were Hector from entertainment and a massive shout out to Julio at the pool! That man works so hard and always had a drink waiting for us no matter where we had went, when we returned to our lounger there was a fresh drink there!

Everything was perfect and everyone was so helpful. Especially Francia Torres, she helped us everyday and went as far as sending us a message each day telling us what was planned for the day. She was awesome!