Secrets Maroma Beach Riviera Cancun

We had yet another amazing stay at Secrets Maroma Beach, this was our 6th visit. Check in on arrival as seamless and very welcoming. Our room was spacious and comfortable, the toiletries in the bathroom are good quality and the minibar is well-stocked. A special thanks to Bramdon, our concierge in building 26, he is an excellent host and his guest/customer service is second to none, he has such a great sense of humour. A big thank you also to Edy, Mauricio and Hugo the pool concierges who always made sure we had sun loungers, fresh towels and a bottle of water each morning, they also ensured our sunglasses were cleaned each afternoon. The restaurants at Secrets Maroma Beach are the best, there’s never a long wait for a table, the food was delicious and the service was top-notch. All of the resort staff were attentive and friendly, nothing was ever a problem, everyone goes above and beyond to ensure you have the very best experience. I can quite honestly say this resort is our favourite and we will be coming back in 2026.

Our stay could not have been more perfect! Angel was an amazing concierge, extremely helpful with great communication. Marco took top notch care of us when we rented a Bali Bed on the beach! We highly recommend renting a Bali Bed, so relaxing and the service is 10/10. Freddy was our favorite server at breakfast, he was kind and funny and kept the mimosas flowing. Claudia was extremely helpful in the gift shop when we needed allergy medicine and helped us find what we needed for the best price. Secrets Maroma has the most beautiful beach we have ever seen and we’ve been to several areas of Mexico and 8+ Caribbean islands. The entire resort is so interactive and everything is so thought out, constant entertainment and food and water stations everywhere. 10/10 recommend staying here to relax and have fun! **Food and drinks superb!

We had yet another amazing trip for our 10th visit to this resort! Our Concierge Roberto is such a detailed and a wonderful Concierge. He provided everything we needed and more. Also when we moved to building 26 we had our friend Brandon. He also was extremely attentive and provided us with so many extra’s in our room. We are so proud of him as he use to clean our sunglasses and now he has become an incredible concierge! Everything thing was excellente’ from food, drinks, entertainment, and beach. I love how they go all out with the Christmas decorations. This resort is all about exceptional customer service from the time you check in and check out. This is why we keep going to this resort. We will be returning in April for our 11th visit. Well done Secrets Maroma

The concierge Angel helped us a lot he's very useful in going to be coming back they should make him a manager he has the skills and he is always smiling and helping the hotel was great the food was delicious and the grounds are always immaculate

An amazing stay at Secrets, our first time at the resort and we would love to come back. Beautiful location with friendly and attentive staff. Special thanks to our concierge Angel who was fantastic. Rooms are great and extremely clean. Very relaxing atmosphere. Food is some of the best we’ve experienced when comparing to other all inclusive resorts we’ve stayed at.