Secrets Maroma Beach Riviera Cancun

Having just spent a wonderful 7 days at Secrets, Maroma Beach, we cannot praise the staff enough from the reception team to everybody who looked after us so well in the restaurants. Excellent food with excellent customer service, especially our favourites, the Asian and French restaurants. Our room was cleaned immaculately every day and we cannot thank our concierge for all her help during our stay. The resort at the moment, like all the resorts along the beach, have a massive problem with the seaweed being washed up. To their credit the Maroma Beach keep their beach areas as clean and they possibly can, not an easy task in the heat. You could always get a sun bed with sunshade on the beach and was much quieter than the main pool areas. We had previously stayed at Secrets St Lucia and were recommended by a group of American guests who suggested we visited. However, what let the resort down, big time, was their Unlimited Vacation Club (UVC). We agreed to sit through a presentation and a lunch with their team, having been told by a member of the the reception staff, who encouraged us to go, so he would get points and we would get a $100 spa voucher, which seemed worth it for 90 minutes of our time. Don't be fooled by that. We asked on numerous occasions during the presentation exactly how much this would cost us and were given the sales pitch of the benefits of investing in their Club. 120 minutes later and by that time on the 6th member of their staff trying to persuade us, we were told it would cost us in excess of $60,000, paying some up front and with them giving us a loan for the rest at 16%. What mad fool would borrow a vast amount of money in a foreign country at 16% rate of interest. When we said no, the atmosphere and tone changed dramatically to aggressive and downright intimidating. I am sure they lure some into their scheme but come on guys, there is no need to make guests feel intimidated by your aggressive attitudes and behaviour and for this reason alone we would not go back to Secrets Maroma Beach. With a captive audience of at least 400 plus guests per week I am sure a more subtle approach could attract repeat guests to this or other Secrets hotels resulting in more cash sales for the company whether it be a deal to get you back next year or along the longer term options. With such a good service being offered throughout your hotel you are really letting yourselves down here.

This was our 6th visit to Secrets Maroma. It is our favorite. This resort is amazing. Food, pools, service is perfect. This biggest shout out goes to our concierge Roberto. We always request building 25 because of him. He goes above and beyond! Manager Lourdes Gaspar took care of a change we needed on our last morning. Preferred lounge remodel is beautiful. Valentine the bartender new our drinks everytime we walked. Also Louis and Abigail. Lobby lounge Erik and Jessica remembered us front last year and gave us big hugs and Toribio and Jose. We highly recommend this resort. The preferred club level is so worth. We are going back in October for our 40th wedding Anniversary.

Our concierge Francia Torres was absolutely amazing and provided us with a detailed list of events that were happening throughout the day and would check in on our day and help us understand the benefits available to us.

This resort was well worth staying a week. The staff is extremely friendly and helpful. Especially Marcelo our concierge. He was always available with anything we needed. I have low vision issues and was very comfortable getting around the resort. Nice wide, white sidewalks. Lobby and other hotel areas were clear of obstacles and staff was always offering assistance. I have been to many resorts over the years and I would rate the staff here as top notch. Like they all really enjoy working here. Food at all the specialty restaurants was excellent. Our preferred club room had an awesome view of the ocean, beach, and lush hotel garden areas. Will definitely plan a return trip! Was also impress3d with the beach maintenance crew who spent all day clearing seaweed and keeping the beach as clear as they could.

My husband and I went here for our honeymoon and we are still on cloud nine. This resort is so gorgeous and clean. From the time we walked in, everyone showered us with kindness and helped us find our way around the resort. The food was absolutely incredible! Every meal was delicious and loved the variety they offered. Beautiful presentation at every meal. The hospitality that everyone showed us was what we can’t stop talking about. Everyone was so attentive towards us. The entertainment at night was incredible and we enjoyed every show. The entertainers were so talented. We plan on going back here as soon as we can.