Secrets Maroma Beach Riviera Cancun

For my very first international experience, I was incredibly impressed by both the breathtaking beauty of the surroundings and the consistently welcoming nature of everyone I encountered. The service was exemplary, creating a wonderfully inviting environment. Oscar from the animation department deserves special recognition; his delightful sweetness and politeness, combined with his talent for entertainment, made a significant positive impact on my guest and me, making us feel genuinely welcomed and engaged. I enthusiastically recommend this destination to anyone and will undoubtedly plan a return visit. Thank you for an unforgettable experience!

We have visited this resort many times over the past 12 years and I love returning. They do such a nice job changing restaurant menus and daily activities just enough to keep all the classic favorites and sparks of new. The World Cafe is under construction but no worries you get to experience their conference rooms (and not like we did during COVID - testing) IYKYK. One thing I noticed they are really trying to add more vegetarian dishes. I enjoyed the variety and new flavors on each menu. If you spend your day by the beach or at the main pool you will never notice they have construction going on at the World Cafe. They play music until 5 pm in an attempt to mask the construction sounds, it wasn't necessary but noticed. Our room as always was very cool and clean. Anabel kept our room cleaned daily, Jobeli did a great job keeping our mini fridge and snacks well stocked and Deisy was excellent with turndown, she even left us a note on the door if we were in our room to schedule for a different time if needed. It is always nice to Freddy at the World Cafe, he is the first to greet you and make sure you have all the drinks and even helps with Spanish lessons if that's your thing. Dario kept our poolside drinks full and refreshed throughout the day. At the beach Alberto and Balbina took great care to deliver our afternoon favorites. We even stopped by to visit Uzel at the Barracuda bar each day for a delicious margarita. The Entertainment team works tirelessly to ensure everyone is having an excellent stay. They plan all the days and evening's activities. Some of our favorite are the music in the lobby bar and The Elements show in the theatre. Thank you to the excellent Entertainment team: Alex, Hector, Sebastian, Ixchel, America, Ricardo, Marcello, Oscar, Uriel, Andre, Leo, Fritz and Abraham. We will return many more times. Do not delay this is the place to stay.

The staff here truly go above and beyond! The amount of staff who remembered our name and things we enjoy was so impressive! Each day was filled with fun activities, delicious food and wonderful drinks! I already cannot wait to return!

From the moment we first arrived, which was very late because of travel issues, my wife and I were treated like royalty. Everyone in customer service was excellent, attentive and extremely helpful and kind. They made us feel very welcomed. Our room was spotless and very comfortable. The food and the drinks were supreme. We had a marvelous time and are already looking to book another vacation.

We had an absolutely delightful time at Secrets Maroma Beach Riviera Maya Cancun. The resort is spaciously designed with spectacular views. Every meal was amazingly presented and tasted delicious. The staff was always friendly and tried to accommodate our every wish. The breeze by the ocean was so wonderful to experience and the service on the beach took care of everything from massages and food service to cold towels and sunglass cleaning. The service was impeccable! The entertainment staff worked so hard with all kinds of fun activities and the restaurant staff was so attentive making us feel special with every visit. All of the staff should be commended for their outstanding customer service skills. Just a few I can remember with their names include; our building 16 concierge Marcelo – he always made sure we were cared for and took care of our every need, Erika the UVC representative – was extra kind to us making sure we were whole after a luggage tag was lost, Xochitl – gave the most relaxing and enjoyable massages both at the beach and in the spa, the Bordeaux restaurant Chef – made the best signature salmon dish, it wasn’t on the menu but should be, our Bordeaux server Gilberto was especially professional and detailed in the presentation of our meals (we kept coming back), and all of the entertainment team especially America – who spoke to us often and made sure we didn’t miss a thing. Our favorite restaurants were Bordeaux, Portofino, Oceana, and the Seaside Grill. We are grateful for all the service we received to make for such a relaxing and wonderful anniversary experience.