Secrets Maroma Beach Riviera Cancun

Yet another amazing experience at a Secrets resort. Maroma beach was peaceful, welcoming, warm with a relaxing atmosphere and we were treated with over the top service from everyone. Roberto was very attentive and responsive to every need/question we had our entire stay. Very quiet/serene property, clean room, and an excellent spa! The food…by far the best we have had at any Secrets! Kudos to a wonderful job well done and thank you for the lovely experience!!

Resort was very clean and the noise was never a bother, rooms were beautiful, service was excellent, atmosphere was awesome,

We had a wonderful time at Secrets Maroma in the junior ocean view suite. The room was beautiful and spacious with a jetted tub. While there was a sargassum issue on the beach, we found plenty of space at the pool and there were a variety of activities to fill our time. Sargassum is completely out of the control of the resort and we appreciated their never-ending efforts to keep the beach clear. There’s unfortunately only so much that can be done with this natural phenomenon and seems to be a mainstay in the summer months. Some days are better than others, but it’s highly unpredictable. The two pools were spacious, but I did hope for more architectural interest like alcoves or waterfalls. One of the major highlights of our stay was our amazing building 24 concierge, Francia Torres. She always had the best smile and a friendly welcome. She helped us on numerous occasions to book taxis, arrange luggage, and even get into our room when we misplaced our keycard. Though she was caring for an entire building of travelers, every interaction made us feel like we were her priority. This hospitality extended across the resort and we never had a negative interaction with the amazing staff. Everyone is so friendly and willing to help. As foodies, we hoped for a little more from the restaurants we visited. A few dishes lacked flavor or salt and we found that the desserts using gelatin (panna cotta and some mousses) were too firm. The quality is much better than an average restaurant and you can find exceptional dishes here and there. The World Cafe breakfast and lunch buffets, Bordeaux, and Seaside Grill were our favorites. Overall, the service and beauty of the resort along with all of the amenities will definitely bring us back for another visit.

My husband and I stayed at Secrets Maroma and will absolutely 100% be back next year! From the check in to check out we were satisfied beyond expectations. The food was 10/10 the staff was 10/10 and would like a special thank you to our concierge Francia Torres who went above and beyond for us with all our needs while there. The property was beautiful and we enjoyed our swim out suite my only complaint was that the water was very warm but it is hot out so there’s that. But all in all it was a great vacation and enjoyed ourselves and the resort.

As a frequent visitor to Hyatt resorts throughout the Riviera Maya, my expectations are generally quite high, but I can honestly say I have NEVER had an experience quite like the one we just had at Secrets Maroma. This resort is in a league entirely of its own, delivering true five-diamond luxury from the moment you step foot on the property. My spouse and I were visiting to celebrate our 11th wedding anniversary. We were only able to stay for a single night, but the staff went completely out of their way to treat us like royalty. It was unbelievable how much everyone genuinely cared about making our milestone celebration special. Despite our short stay, they made a gracious exception and secured us a special reservation at the hibachi restaurant so we could properly celebrate. Their kindness, generosity, and above-and-beyond hospitality blew us away at every single turn. The resort itself is pristine. It is incredibly well-cared for and expertly managed, which is evident in every detail. To give you an idea of how stellar the atmosphere is: we actually had a mechanical issue with our room’s door key mechanism. Normally, this would be a frustrating hiccup, but here? It wasn’t even a mild inconvenience. The staff handled it with such grace, and the rest of our stay was so spectacular, that it didn't put a single damper on our trip. A massive part of what makes Secrets Maroma so special is the exceptional staff. I want to personally commend a few individuals who made our stay flawless: Talia (Concierge): Absolutely outstanding. She was attentive, thoughtful, and went above and beyond to ensure our anniversary trip was perfectly executed. Franco (Pool): Franco is incredible! He kept amazing control over the pool chair availability—a rare and highly appreciated skill at any resort. He made sure the poolside experience was relaxing and stress-free. David (Amstar): If you are looking to book excursions, David is your guy. He was immensely helpful, highly professional, and possesses an incredible wealth of knowledge about the surrounding area and tours. If you are looking for an immaculate property where the staff delivers world-class, personalized service, look no further than Secrets Maroma. We will absolutely be returning—and next time, it will be for much longer than a single night!