Secrets Maroma Beach Riviera Cancun

Everything from check-in to meals to service was exceptional. Our personal Concierge, Marcelo Marin, was extremely helpful with everything from questions about the hotel, to booking services at (The spa). He was fantastic.

Amazing resort. Lots of variety of food. Staff that genuinely cares and an amazing concierge. Angel is the best! His attention to detail was impeccable. Will definitely visit again soon. Thank you! A+++

Fantastic resort! Beautiful location and the staff was wonderful, very friendly and accommodating. Our concierge, Roberto in building 25 bent over backwards to get us anything we needed. The food was delicious, the pool and beach were clean and there were so many fun activities! We had a blast!

We stayed for 7 days at the end of March. Fist the good: the buffet is probably one of the best we’ve seen at an all inclusive, the rooms were lovely, beautifully decorated, spacious, and the whirlpool tub was large, the grounds are lovely but not really practical. The bad: not enough shade, the chairs around the pool have you packed in like sardines, the “quiet” pool is far too close to the activities pool, there essentially is no quiet pool. Overall the food was meh, slightly above average for an AI, the grounds are lovely but not practical, and they need more pools (maybe more “preferred club” pools to give a more exclusive feel). We moved to Exellence Playa Mujeres and we overall move satisfied at a slightly lower price point.

The resort was beautiful and very clean - cleanest of the 6-7 I have stayed at in this area. The room set up with one king bed was spacious and the balcony was smaller but very usable. Room service (Aidan, I believe) was the most thorough I have experienced. The beach had a tremendous amount of seaweed the week we were there (biggest bloom ever recorded supposedly). The resort made a really strong effort to clean it as best they could. I can't fault the resort at all for effort. There were plenty of palapas and the chairs were comfortable. Beach service was fairly responsive - orders were accurate and quicker than most places. The sand is fine and really nice to walk and play on. No rocks when we were able to get into the water. The pools were nice although we were only in them twice - water wasn't too cold. Service at restaurants was very good. Our concierge in Villa 16 was Marcelo and he was excellent. Best I have experienced in all my stays in Mexico, DR, and Jamaica. Food at the buffet was above average. Although the buffet seemed smaller than others, it had a significant selection and was refreshed often..maybe the dessert options were less but I thought the quality was very nice. This was the best overall resort I have experienced in the Caribbean and we would definitely come back again.