Secrets Maroma Beach Riviera Cancun

My wife and I had an unforgettable and memorable anniversary celebration at Secrets Maroma, a four-night stay that left a lasting impression on us. What truly distinguished the experience was the exceptional and compassionate service provided by the staff. I am incredibly grateful to the employees for their unwavering dedication and attentiveness, which made our stay truly enjoyable.

Francia Torres was a fantastic concierge! Incredibly attentive without being intrusive! She was awesome!

We had an awesome experience overall. However, I am writing to acknowledge an outstanding server at Oceana. Abelardo provided the best service we've ever had at an all-inclusive resort. We've stayed at several all-inclusives over the years, and he stands out as the best by far. He was incredibly personable, funny, and witty, making every interaction enjoyable. He was also exceptionally attentive, always anticipating what we needed before we even had to ask. His positive attitude and genuine care made our vacation even more memorable. Thank you, Abelardo, for going above and beyond—we hope to see you again on our next visit! Secrets is incredibly lucky to have him on the team!

We stayed at Secrets Maroma for a friend’s wedding and it was nothing short of amazing!! The resort is beautiful and the staff are absolutely phenomenal. They were all so kind and helpful. And the food was delicious!! Our concierge, Francia, was the BEST and Aaron was our favorite bartender!!

My wife and I just stayed in the Honeymoon Suite, Preferred Club in building 27 and all I can say is WOW!!!! Incredible experience and even better service. SERVICE: I'm starting with service because my wife and I have been to MX 12 times in the past 10 years and this was BY FAR the best service we've ever experienced in our lives. Our Building 27 Personal Concierge, Bramdon was above and beyond with everything starting from the moment we set foot into the room. He scheduled us massages, cabanas, recommended restaurants, took care of every little need we had and was happy to do it. He's the best. Edy at the pool was our guy! He took care of us the first day and from there on he knew us by name and was always there if we needed anything. Spa staff were incredible, bartenders, pool drink staff, everyone. The one CON is dinner service. They were very pleasant, but there was no sense of urgency. I'm there to relax but waiting 10 minutes to get a greet and 15 for my first drink, etc. etc.. it just starts to add up. 10/10 ROOM: Honeymoon Suite is as advertised. Huge, clean, and directly on the beach with incredible ocean views. I heard some other couples that did not get preferred club and got the King Ocean view complain they could only see a little sliver of the ocean so it wasn't really a view. It was our anniversary so I went with the upgrade and boy oh boy was it worth it!! Only CON on this one if the AC is pretty loud at night while sleeping. Didn't bother my wife a bit but got me a bit. Room service was surprisingly fast (and good). Room was cleaned everyday and turndown service was every night while we were at dinner. 9.5/10 POOL: Nice pool, nice swim up bar, great service. The guys there see you looking for an open seat and just take charge grab the towels, set you up and send over a waitress to take your first drink order. Towel game does play a bit of a part so if you aren't there a bit early you are sitting back a bit. Food is so convenient to get here. There's always activities. Fun crowd is usually by the swim up bar, other side of the pool people are napping in their floats. 9.5/10 FOOD: If there was anything I'd say this resort could improve upon it would be the food. It's not bad, it's just hit or miss. Some things were incredible, some things just OK. Oceana was our least favorite. 45 minute wait just to sit down, not great service and the fish was slimy. Highlights were French, Italian and Mexican (although I read before the Mexican wasn't great). The service at the French restaurant really made you feel like you were at a Michelin star restaurant. 7.5/10 BEACH: It's not their fault that this is one of the worst seaweed years in history. The sand is white powder and the service is exceptional. This really was a terrible experience though. Tractors running all day to try to mitigate the seaweed totally killed the vibe both with the smell of diesel and not being able to hear the waves. Google it. It's terrible and not their fault. They are trying their best. 2/10 Would I stay here again? YES Would it by my first choice? No but it's in the top 3 and the service alone would want make me want to come back. I truly felt pampered without a care in the world for a week. Thank you again to Bramdon and all the staff for the effort. Our overall (not average) score 9.2/10