Secrets Maroma Beach Riviera Cancun

We recently returned from another wonderful two week stay at Secrets Maroma. I can’t say enough about how incredible the resort and the staff are. Yes, there were some ongoing renovations but it was a total non-issue in relation to enjoying our vacation. Yes, there is sargassum, however, that area isn’t nearly as bad as further south and the clean up (if needed, because it doesn’t come in every day) starts with proper equipment before the sun is even up. We spend all day, every day, at the beach and it was amazing. I was once again there to celebrate my birthday, and this year was a “big” one. I was overwhelmed by the attention and kindness of the staff, who, after coming to this resort 6 times, have become like family. We shared many conversations and laughter – I felt very, very loved! This will be a long list of staff who made an impact on us, but I would be remiss to leave anyone out who helped make our vacation so incredible. It started months before we arrived with work behind the scenes to ensure our requests were noted and put in place – Estafani Rodriguez (estefani.rodriguez@secretsresorts.com) Sales Associate and dear friend, made sure everything about our reservation was perfect! Abel at Preferred Check In made things easy and had us on our way and in our room in no time. Being in Building 26 with concierge Roger was once again a treat – nothing was too big or too small for him to take care of on our behalf. And while Bramden from Building 15 was not our concierge, he is our friend from past trips and he still went out of his way to do things for us and make our trip special – we loved our long conversations down at the beach! We come to simply relax on the beach, go for walks and read books, walk through the pool to cool off periodically. The Beach and Pool Concierges are so much fun and so helpful! Franco (thanks for the special sign for Palapa 34  ), Hugo and Manny (special delivery mimosas!), Mauricio, Jose, Eddy and Ezekiel. Thank you!! Beach waiters kept us well hydrated – special thanks to Balbina! We start our days early and really appreciate that we can go for breakfast at 6:30am. Hostess Berenice always greeted us by name and with a smile, and the waiters are second to none – special thanks to Roberto and Freddy. Can’t imagine a visit to the World Café without them! We loved the newly renovated Seaside Restaurant where we ate lunch many of the days. The staff there are super special to us from our past visits – Manager Gabriella and Itzel, waiters Carlos, David, Amand and Filipe. We also really enjoyed having access to the Preferred restaurant for lunch on this trip – thank you to manager Julio as well as waiters Manny and Alexis and everyone else, for outstanding service. Portofino and Bordeaux were being renovated so they were set up inside the World Café in the evenings. It is a brilliant alternative and we loved the ambience and of course the food! Both restaurants have absolutely lovely hostesses who made us feel so welcome – Daniela at Portofino and Nicoletta at Bordeaux. Bordeaux is extra special to us because of food and beverage manager Veronica, who always ensured our meals were perfect, even bringing fresh flowers to enjoy at our table. Shout out to Melenie and Pablo, waiters extrordinaire! We had our dinner there on our last night, and we were celebrated by Veronica, as well as Jessica, Food and Beverage concierge and “big boss” Rodrigo. It honestly felt like being a celebrity – thank you so much to them and to every staff member at both of these restaurants! We also absolutely love Himitsu and ate there often. Lovely hostess Roxanna shares my birthday and she went out of her way to make mine special :) Waiters Antonio, Gerson, Darwin, Felipe and the rest of the gang were engaging and welcoming. Chef Francisco worked his magic with some special dishes. We had my actual birthday dinner here and it was sensational – thank you to everyone!! Getting to see our wonderful friends who work in the lobby bar is always a highlight – both personally and also being able to be served so well! Jessica, Carmen, Estrelle, Clarri and Neydi, we love you!! Special thanks to Entertainment Team member Alejandra – your attention and care to make our trip extra special is appreciated more than we can say – thank you so much!!! And kudos to the rest of the team as well for doing such a great job and keeping everyone happy and smiling! Secrets Maroma is magical for us. We can’t wait to go back again next year. And if you stay regular or Preferred, it doesn’t matter – you will be treated exceptionally and have an amazing time! We have done both and while some of the extra perks are nice, the resort is beautiful, the food is incredible and the service is like nothing you will experience anywhere else!

Me and my wife stayed at room 2446 from sept.07 to 15th. We have been to 25 all inclusive vacations and this was one of the best.the food ,the service, housekeeping was amazing.special thanks to Filipe from grill and Melanie from Bordeaux.definitely will be back

Wonderful resort. Food exceeded all our expectations in each and every restaurant. Staff are amazing and we would love to return. Construction made no difference to our stay.

This all-inclusive resort was an absolutely wonderful way to celebrate our Silver Anniversary. The ocean breeze helped cut through the heat and humidity while near the beach and pool area. However, the construction area where a third pool is being added did block the breeze up toward the main building/restaurants. However, despite construction starting in the early morning and into the night, the noise was not an issue. The staff was very helpful, responsive, and always on hand. The activities throughout the day were varied for those of all ages and abilities and the evening shows and entertainment were excellent.

⭐ 1 Star — Five Stars on the Sign, One Star in Reality Our recent stay at Secrets Maroma Resort was an unforgettable experience — unfortunately, not for any of the reasons a luxury resort would want. We arrived expecting a five-star resort and left with one overwhelming thought: “How quickly can we get out of here?” Apparently, at Secrets Maroma, “luxury” has been redefined. Let’s start with the public bathrooms. For a resort of this size, finding a public restroom can feel like participating in a scavenger hunt. There appear to be only a few public restroom facilities for the entire property. Perhaps the management believes that making guests desperately search for a bathroom adds an element of adventure to the vacation. Then there is the food. The selection was limited, and much of what we encountered was far below what we would expect from a five-star resort. Apparently, if you want the good food, there is a solution: pay extra for a membership. Otherwise, you can stand nearby and watch other guests enjoy it. Nothing says “luxury all-inclusive vacation” quite like watching someone else eat the food you apparently weren’t important enough to receive. Most of the staff were polite and pleasant, and we genuinely appreciated that. Unfortunately, one server managed to provide a memorable exception. During our previous visit, when bringing coffee to our table at the buffet, he literally slammed/threw the cup onto the table with an attitude. Perhaps this is the resort’s new interpretation of personalized five-star service. Our room was another highlight — if by “highlight” you mean something you would rather not turn the lights on to inspect too closely. It looked tired, dated, and far from fresh. The dark bedding did absolutely nothing to create a feeling of cleanliness or luxury. Instead, it gave the room an unfortunate feeling of “please don’t look too closely.” And then, of course, there is the beach. To be fair, the seaweed is not the resort’s fault. Nature is nature. But here’s the problem: we didn’t pay nature directly — we paid the resort. And what we received was a beautiful Caribbean view that was essentially impossible to enjoy because the beach and water were overwhelmed by seaweed. So congratulations: we paid premium five-star prices for the privilege of looking at the ocean instead of swimming in it. At some point, you have to ask: what exactly are the owners and management counting when they call this a five-star resort? Five stars for the marketing? Five stars for the price? Five stars for convincing guests that this is luxury? Because the actual experience certainly didn’t earn them. The most ironic part is that this property carries the name Secrets, because after staying here, I think I finally understand the secret: how a resort can maintain a five-star reputation while delivering an experience that often feels closer to one star. This was not simply disappointing. It was genuinely unpleasant and frustrating, especially considering the price and expectations associated with the property. I honestly cannot understand why people return here. Perhaps they know a different Secrets Maroma than the one we experienced. For us, the biggest “secret” is why anyone would willingly come back. If this is what Secrets considers five-star luxury, I would strongly recommend keeping your money and your expectations somewhere else.