Secrets Maroma Beach Riviera Cancun

Horrific treatment by mgmt on my $600.00 a night stay. Coatis is a wild animal that I believe every one knew our room was his pee and poop haven. Rabies and breathing in the 5+ feces all over our balcony with urine soaked chairs. Gross! I want all my monies back!!

Everything at the resort was top notch in our opinion. The food, drinks, service and activities were all great. We have never been to an all inclusive resort but it was totally worth it.

⭐⭐⭐⭐⭐ Exceptional Vacation at Secrets Maroma Beach! Our stay at Secrets Maroma Beach was absolutely incredible from start to finish. The resort exceeded our expectations in every way and delivered the perfect balance of luxury, relaxation, and entertainment. The location is simply breathtaking. Maroma Beach is one of the most beautiful beaches we have ever visited, with crystal-clear turquoise water, soft white sand, and a peaceful atmosphere. The grounds are meticulously maintained and beautifully landscaped, creating a true tropical paradise. Our room was spacious, modern, comfortable, and impeccably clean throughout our stay. Housekeeping did an excellent job every day, and we appreciated the attention to detail. The entire resort was spotless, from the restaurants and pools to the common areas and beach facilities. Despite the resort being lively and active, the rooms were quiet and well-insulated, allowing us to enjoy restful nights and peaceful mornings. The value provided by Secrets Maroma Beach is outstanding. The quality of the accommodations, food, drinks, entertainment, and service makes this resort worth every penny. We truly felt that we received a premium experience from the moment we arrived until the day we left. What made our vacation especially memorable was the exceptional staff. A special thank you to the amazing Entertainment Team: Angel, Alejandra, Joanna, Isabel, Emiliano, Uriel, Oscar, Didier, Omar, Leo, and Daniel. Their energy, professionalism, and enthusiasm created a fun and welcoming atmosphere every day. Whether it was activities by the pool, evening entertainment, or simply taking the time to connect with guests, they made our experience unforgettable. We would also like to recognize the fantastic bartenders, El Yacine and Aaron, who crafted excellent drinks with a smile and provided exceptional service throughout our stay. Their attention to detail and friendly personalities made every visit to the bar enjoyable. A heartfelt thank you to the wonderful waitstaff: Alejandro, Hugo, Melanie, Alonso, Wilberth, Morlet, Eynre, and Daniela. Their attentiveness, kindness, and dedication to providing outstanding dining experiences made every meal special. They consistently anticipated our needs and made us feel truly valued as guests. We also want to express our gratitude to Karen, our concierge, whose professionalism, responsiveness, and commitment to guest satisfaction helped make our vacation seamless and stress-free. She was always available to assist with anything we needed and ensured every detail was taken care of. The level of service at Secrets Maroma Beach is truly world-class. Every member of the staff made us feel welcomed, appreciated, and cared for throughout our stay. We cannot wait to return and would highly recommend this resort to anyone looking for a luxurious, relaxing, and unforgettable vacation experience. Thank you again to everyone who helped make our trip so special!

Secrets Maroma is our favorite getaway. The resort is located on a beautiful stretch of beach in Riviera Maya. Seaweed was hit and miss each day during our stay. The resort does their best to keep it minimal. Most of our days were spent by the pool. The infinity pool is more of a relaxed ambience while the swim up bar pool is a little more crazy. I would not rate this resort as a major party vibe, it’s definitely more couples centered. We booked the beachfront honeymoon suite for our trip. Our room was in building 27, the view from the balcony was breathtaking. The honeymoon suite is essentially two rooms made into one. It had two restrooms, a large living area and the sleeping area is separated by a large entertainment center. As always, the room was very quiet and we rarely saw other guest in our building. We had an issue with the AC not blowing cold and it was promptly tended to by the hotel staff. Speaking of building 27 the concierge Brandon is the best we’ve had over the 5 times we’ve traveled here. He was attentive, communicated daily, and REALLY helped with us scheduling dinners since we were traveling with a large group. Food is 5 stars at this resort. Whether you’re eating at a themed buffet night or a sit down restaurant, you will not be disappointed. If you happen to get a waiter named Hugo, he will absolutely make your night. He coordinated a fun celebration for those of us celebrating birthdays. We enjoyed him so much we based our eating schedule around when/where he was working. Lastly entertainment, the resort does a great job of keeping everyone entertained with rock shows, boogie nights, a traditional Mexican show, and amazing acrobats. This definitely isn’t the cheapest resort is Mexico, I’d price this trip with the upper 2/3 of resorts. I truly believe you get what you pay for and you’ll get a lot with this trip. Honorable mention for exceptional staff: Brandon Gomez- Concierge Hugo- Waiter/bartender Alberto- Pool side waiter Eder- Pool side waiter Hector- Concierge

Where to start …. From the moment we arrived and were greeted by an enthusiastic and welcoming bell staff to our check in which was great but the hard sell on the whole club membership was over the top and quite frankly very frustrating and much like keeping us hostage, we were tired and hungry and just wanted to get to our room, also later after talking to other guests the variance in what was offered was also insulting we received an offer for $250 where other guests were offered or given $500 or more. The offering would not have changed our mind as we were not interested in the membership but it’s the principal what was wrong with us that we were not worthy of more? After we declined it was almost as if we had committed a crime the young girl running the gauntlet was quite annoyed and ignored us for the rest of our time. The incessant calling us in our room to see if we would be going to the presentation was a complete invasion of our privacy and an incredible annoyance. Once we were finally paroled from the sales pitch and got to our room Our concierge Katya was a dream we worried about nothing she took care of us the moment we got to our room until we left booking our beach and pool cabanas to dinner and after that from the pool staff especially Eddy and Luis and especially Alejandra with the entertainment team was outstanding the restaurant staff room service staff ground maintenance teams everyone was spectacular in their daily greetings to service. The entire bell staff was absolutely above and beyond they all need to be recognized the front desk staff was warm and willing to help us anyway they could. The room was immaculate the pools were clean which brings me to one of the few negatives in my review…. The pool bartenders were absolutely horrible piss poor attitude if you didn’t have cash they would ignore you good thing we always did but after the first day we never went back. The entire entertainment team was amazing keeping everyone engaged and happy the evening shows were super fun. Now number 2 on the critique the food… it was ok not bad but just ok understandable trying to please folks from all over and keep people happy but the overall quality could come up a notch we had the best food from all places room service. Teppanyaki was good and fun but the mandatory $140 is a bit pricey and $25 for a Sapporo?? In closing we had an incredible time and we are already planning our next visit. Thank you to everyone for all of your incredible hospitality and hard work we know it is not easy and we will be back soon.