Secrets Maroma Beach Riviera Cancun

Since there are thousands of reviews for this property, I'll highlight things others may not talk about Low toilets: I'm tall so when the toilet reaches the bottom of my calves, I'm not too thrilled. However, this seems to be a trend in a lot of hotels as of late. Low to the ground is what I do on the dance floor not in the bathroom! Scented toilet paper: I couldn't figure out where the scent was coming from... It's the toilet paper. That's not ideal for people with sensitive skin and/or allergies. This is the first Secrets property I've visited that has scented toilet paper. No toothbrush or toothpaste: I stayed in a Preferred Club room and the beauty amenities left much to be desired. Nada! Nothing. Bring everything you think you may need. Yes, there was shampoo, conditioner and body wash. No preferred pool: I've wanted to visit this property for years and other Secrets employees rave about this property. It's my fault for not reading all the reviews and information about the Preferred Club perks. NO POOL really turned me off. I'm a lounge by the pool girlie and I was able to this at the two large pools but it just wasn't the same as other Preferred Club experiences. You have to find your own seating, get your own towels, and set up your chairs. I have absolutely no problem doing this, however, if I'm paying more, this would be nice. Also, bartenders don't come around that often. Therefore, I chose a seat close to the bar so I could get my own drinks if there wasn't anyone around. Needed fan for room: When we got to the room, the concierge said we could order a fan if needed . I've never needed a fan in any other property I've stayed at. However, I definitely ordered the fan after about 30 minutes in the room. The cord is short so the fan will be directly next to the bed. Housekeeping : One day they didn't come and it was 3:34 pm and they get off at 4: I had to contact the concierge about this issue on our second day. He said he would send someone but I was tired and just wanted to relax. He did make sure that they came earlier the rest of my stay. Once again, Preferred isn't preferred at this property. Restock of mini fridge: No restock at 5 pm. You can ask for more to be restocked but why should I have to if you see we consumed what was originally left. You get one M&M and one Pringles; there are two people in the room and it's Preferred. Cutting back on plastic: Reusable water bottles and water stations throughout the resort. No, you can't take them home unless you buy one. Preferred Beach: the Preferred section is the beach is right next to the non Preferred section. I didn't spend much time on the beach because the water had seaweed (not their fault). Just another reason why Preferred isn't needed. Food: The food is good! No complaints. Even the pickiest eater should be able to find something they like. From the buffet to the specialty restaurants. Shout out to the chef who prepares the stew chicken at the lunch buffet. I'm still thinking about it! Preferred Club lounge: This is one of the reasons I would get Preferred Club. This lounge is stunning! I watched part of the World Cup in here. So if you are here to drink and relax, this is an amazing experience. It's the best Club level lounge I've been in thus far. Sidebar, I thought I left my keys in my room and I went to the lounge to ask them to call someone to come and open the door for me. They did not have a phone in the lounge. The phone is on the concierge's desk. This just seems a bit odd to me, no phone or walkie talkie. Spider monkeys: The are real. We saw them walking around the property at night. I'm 1000% a city girl so I will admit, I was scared. Lol. Dress code: Highly enforced for men if you want to eat indoors. I find it silly because men can wear jeans and sneakers and women can wear denim shorts and tank tops. Therefore, it's not truly dressing up so let men wear shorts. It's vacation and it's hot. Ocean view room: When I booked and saw ocean view room, I was excited because I never pay for ocean view. You can see a speckle of the ocean through the trees. It seems a little deceptive to me. Preferred Club isn't necessary at this property in my opinion unless you want to visit the Preferred Lounge and eat at Preferred Club Oceana Restaurant for breakfast and lunch. I love breakfast and Oceana didn't disappoint. They are building a new pool so things may change a little. There are some things I absolutely loved here: the food, Coco Cafe, and the Preferred Lounge. However, they weren't enough for me to have a repeat visit. Special thank you to Roberto for being an attentive and helpful concierge.

Our experience at Maroma was great from the start. Zayda greeted us and took great care of us the 4 days we were there. Even got us a room with a better view! Roberto and Marcelo were our building concierge, and they made sure we had everything we needed every day. Ruben made us lunch by the pool every day, and wow can he make some delicious meals! The staff all made us feel welcome and taken care of every day. Top notch crew! The Asian restaurant was delicious, and the dinner at the French restaurant was amazing. We definitely recommend this resort to anyone.

What an amazing place. Our first time at this resort and we had the best time because of all the people that make this place run smoothly. Francia Torres: helped my husband arrange a surprise dinner on the beach for me. She even helped him navigate a menu for a picky eater like myself. They couldn’t do halal but had fish and the arrangements were beautiful. Additionally she greeted us with a smile and buenas dias everyday and it was a pleasure having her as our concierge. She deserves a promotion! Marcello and Joanne were part of the entertainment team and provided such great entertainment during activities they hosted. I enjoyed Joanne’s water aerobics classes and she was so friendly and kind. Marcello was hilarious when he hosted the bike tour and the rock show! They both were so fantastic along with the whole entertainment team. I enjoyed all their acrobatics shows as well. We had a partial ocean view room, building 23 room 2341. Beautiful view of the sunrise. The room was clean, AC worked well, and very spacious. The jet tub was also a nice plus. This place was not a party resort, and is adults only and I can see why it has the status “e” rating for hyatt resorts. The hyatt all inclusive app provides you the ability to order room service, see restaurant menus, and activities for the day. Sometimes the app glitches and so you can call room service or the concierge. We went mid August so there was sargassum( seaweed) on the beach. The resort did a great job of cleaning it up in the mornings but note that they don’t clean all day long.

The food was amazing and the atmosphere was laid back and indulging. The place you want to be for relaxation. Beware however that sargassum seaweed has invaded the beaches. They constantly work to clean it up at this resort, but you wouldn't necessarily want to get in the water.

Great experience as always. One of the best hotels in Cancun hands down. Food and staff are exceptional. I have been here about 4 times and it never lets me down. This time took a group of 12 to celebrate my mom's 80th birthday. They had an amazing time and even though construction goes on all day and some parts are blocked off, it did not affect our stay. So 5 stars all around. Only 2 negatives. the first one is the pickle ball...the actual pickle ball floor or whatever you call it is awful. It's plastic and not concrete so there are many many dead spots and the ball doesn't bounce. We ended up playing with tennis balls instead. And the second one...well I had not been to a resort in Mexico in over 4 years so I had no clue that smoking a cigar on the beach with no one around was against the law. I just didn't know. So I sat on the beach away from everyone and lit my cigar as I did before in the past. Shortly after a beach attendant walked up and told me I could not smoke a cigar on the beach (mind you I had no idea this was against the law, I did not know that Mexico now has to strictest smoking laws in the world). So I thought it was a hotel rule and I was upset. Had the staff member told me "Sir I am sorry but Mexico's new law does not allow smoking anywhere in public" I would have been like oh ok...I didn't know and that would have been it, I would have asked some questions and that's it, no big deal. I only smoke a cigar when I go on vacation, I don't consider myself a smoker. The hotel does have designated smoking areas inside the resort but that defeats the purpose of smoking a cigar. So I wish they had a small section on the beach to smoke and not hiding inside the resort. But again this was not a deal breaker. It is an amazing hotel with the best staff in Cancun. AAAAA+++++