Secrets Maroma Beach Riviera Cancun

We had an excellent time staying at Secrets Maroma between June 3-10. We booked a junior suite swim out room, ours was in building 23, close to dining, drinks and the theatre for entertainment. The room was fantastic and the swim out excellent. Thank you to Angel Lopez, the concierge for building 23 and Wilma and Humberto, who looked after our room during our stay. Our room was clean and well stocked all throughout the week. Angel, we appreciate the hospitality, engagement, and care you showed us, it certainly lent to our enjoyment of our holiday. We spent a lot of time enjoying the beach in the week we were there. Thank you Alberto and Rene from the beach/Palapa bar team for your great hospitality and some time at the pool too, thank you Anna for your frequent check ins with us and keeping us hydrated 😊. Entertainment was great all throughout the resort too, so depending on the type of holiday you are planning, active or laid back, Secrets Maroma and their team can deliver on all levels. Some closing points to try and cover as many topics of interest as possible: check in/out was quick and easy. The reception team were friendly and courteous each time we spoke with them. Noise was never a concern in our experience, never a problem at night. The pool area did get busy most days and on certain days challenging to find a spot, which wasn’t a big deal to us as we A) spent hours at the beach daily anyways relaxing under the palapas, listening to the waves and enjoying the breeze off the ocean and B) used the swim out at our room frequently too. The resort is adding another pool as well and once this is complete I can only imagine it adding further enjoyment to those enjoying a holiday there.

Excellent service! The grounds are very beautiful, clean, and spacious. The beach is excellent, with good service and plenty of shade. There can be a lot of seaweed at times, but that happens everywhere.

My stay at Secrets Maroma Beach Riviera Cancun was absolutely incredible from start to finish. I spent 5 nights and 6 days at the resort, and it exceeded every expectation I had. The property itself is beautiful, impeccably maintained, and truly feels like paradise. The food was outstanding throughout the resort, with a wide variety of options and consistently high quality at every restaurant. Every meal felt like a special experience, and the attention to detail was evident in everything from presentation to service. What truly made this trip unforgettable, however, was the staff. Every employee I encountered was friendly, professional, and genuinely invested in making guests feel welcome and cared for. Their warmth and hospitality created an atmosphere that made it difficult to leave. I would especially like to recognize Marcelo and Orlando for providing exceptional service during my stay. Their kindness, attentiveness, and positive attitudes stood out and made my vacation even more memorable. They consistently went above and beyond to ensure everything was perfect, and they are a true asset to the Secrets team. Thank you to everyone at Secrets Maroma Beach for an amazing vacation filled with relaxation, excellent food, outstanding service, and unforgettable memories. I cannot wait to return and would highly recommend this resort to anyone looking for a luxurious and exceptional getaway. ⭐⭐⭐⭐⭐ 5/5 — Highly recommend and can’t wait to come back! 🌴☀️🍹

Amazing resort with amazing experience. Our building concierge Bramdon was amazing. Went above and beyond and constantly was looking for ways to make our trip more enjoyable. Food was amazing and pools were nice. Very big and plenty of room for everyone. Never felt crowded. The seafood restaurant was one of our favorites and had an amazing final dinner there on our last night. French restaurant is the best !! Must go there. Beach was stunning, when we could use it. First two days was pristine. But then the seaweed came in and we did the pools the rest of the trip. Highly recommend. We def will be back.

The room was great. Cozy layout with a nice and romantic design. The bathroom matched and was very comfortable. The view was nothing special but it was okay because we didn’t really spend much time on the balcony. But we only had a view of a lawn with some trees. There was some clumps of hair on the wall of the shower from a previous guest upon our arrival which was not very welcoming to say the least. But otherwise the concierge, room service, and house keeping was great. Location was great but this time of year is a little stormy and the sargassum on the beach was unfortunately very heavy. Navigating the property was easy. There were many restaurants that were easy to reach and find. Check in was easy and they made you feel comfortable and important especially as a preferred guest. One of the highlights of the trip was the concierge assigned to our building, Marcelo. He was available every day morning to evening and would text me activities for the day as well as promptly answer any questions I had and help set up transportation and any other activities or needs were provided for. He also went above and beyond to help decorate the room for my wife’s birthday.