Secrets Maroma Beach Riviera Cancun

The Resort was amazing. The only concern we had was we upgraded and paid for a partial ocean view room and upon arriving in the room we noticed we could basically not see any of the ocean through the palm trees. When we were at the front desk they asked about everything and we told them about the view issue. The hotel manager got with us later at the pool and he offered to move us which we declined. He later emailed stating he would upgrade us to the Preferred Club. I tried contacting him by going to the front desk but they stated he was in a meeting and they would let him know to contact us. He never got back with us. A supervisor called later about they couldn't move us and I explained we had declined the move and the manager was going to upgrade us to Preferred Club. She stated she couldn't do that and someone else would contact us the next day. The next day I went to our building concierge (Angel) and told him the information about the upgrade and asked him to help with reservation with dinner at a specific restaurant. Angel took care of all of it and got us the upgrade and a reservation. The only other thing I had a issue with is the hotel will not give any kind of paper map or any other paper material of information of the hotel. You have to use the hotel app. Which upon arrival no one explained. Otherwise the hotel was immaculate and clean. Angel was a true angel and took care of anything we needed. The hotel was doing some huge upgrade with a pool or something but had it all blocked off to not disturb guests. A little noisy but not bad. The nightly entertainment was wonderful. Was a bit put off that the property didn't have the normal steak and lobster restaurant which all the other Secrets we have been had. I would highly recommend this property or any other Secrets property. Have loved all of them. Big big kudos to Angel building 24 concierge. Very professional and a kind, nice person.

We just ended our second trip here and it was even better than the last. The location is beautiful, very clean and feels cozy without being too small. The real winner here is the staff- the service is unmatched! My husband and I spent the week feeling truly pampered and cared for in paradise. They really nail all the small details and make every effort to connect with you and ensure you have the best experience. Leading the pack was our building 24 Concierge- Angel. Every time we entered or left he had a greeting and checked in with us. He was so helpful! He arranged an added fan, always made sure we had water, set us up with a beach bed and overall became a friend as he prioritized our experience. I'd request whatever building he is in! It didn't end there and I'd love to shout out all the people who made our week special: Daniel at the bell desk, Hector and Pablo servers at the Italian, Ariadna and Daniella hostess's at World Cafe and Italian, Juan the bartender at the pool bar, Estrella and Abigail at the lobby bar and Manuel at the beach concierge. Each of these people gave us repeated positive service that made our trip so special. We are frequent visitors to the area, staying at many all inclusive and they are the best! We also loved the room set up and space, very spacious for the basic level! The beach and pool beds are also super comfy and we never struggled to find a seat- the chair game didn't seem in play. Lastly, the food and drinks are all really really good!! We hope to be back again next year! Thank you again for blessing us with a wonderful stay!

Wonderful experience. Our concierge Angel was amazing. He answered all of our questions and met all of our needs. Great vacation spot for relaxation and no responsibilities

Wonderful location, clean property, friendly and helpful staff. There was plenty of pool space and a relatively private beach area on fantastic soft white sand. The rooms were spacious and had everything we needed to be comfortable. Our building concierge, Angel, was always available to help with anything we needed. There were several good restaurant options with differening cuisines, great food, and friendly wait-staff. There were also plenty of activities planned every day, should you want to partake in things like volleyball, yoga, pickleball, kayaking, dancing, watching a show, and partying in a silent disco. Resort was easy to get to from Cancun airport, and was relatively close to several excursion areas. Would definitely go back!

⭐⭐⭐⭐⭐ One of Our Best Trips to Mexico – Marcelo and Lalo Made It Exceptional! We have traveled to Mexico several times, and without question, this was one of the best trips we have ever had. The resort, beach, food, excursions, and especially the people made this an experience we will remember for a very long time. The resort was absolutely beautiful. From the moment we arrived, everything felt relaxing and welcoming. The property was gorgeous, the beach was incredible, and the staff throughout the resort were some of the kindest and most attentive people we have encountered while traveling. The food was outstanding. We ate at several different restaurants during our stay, and meal after meal impressed us. The quality, presentation, variety, and service were consistently excellent. Food can sometimes be hit or miss at an all-inclusive resort, but that was absolutely not our experience here. We genuinely looked forward to every meal. The beach and water were incredible, but one of our biggest surprises was the snorkeling. We were able to snorkel literally about two minutes offshore, and it was breathtaking. Having something that beautiful and accessible right from the resort's beach was an experience we weren't expecting and became one of our favorite parts of the trip. We also did an excursion that included Tulum, cenotes, and swimming with sea turtles, and I cannot recommend that experience enough. It was the perfect combination of history, culture, adventure, and the natural beauty of Mexico. Our guide, Lalo, is a huge reason that day was so memorable. Lalo was incredible. He was knowledgeable, personable, enthusiastic, and kept the entire day exciting. He didn't just transport us from place to place. He shared his knowledge, answered questions, explained what we were experiencing, and made the entire excursion feel personal. You could tell he genuinely cared about making sure we had a great day. If you have the opportunity to have Lalo as your guide, request him. A great guide can completely change an excursion, and Lalo turned an already amazing itinerary into one of the highlights of our vacation. But the person who truly helped set this entire trip apart was our concierge, Marcelo Marin. I cannot say enough good things about Marcelo. From the beginning of our stay until the end, Marcelo was there for absolutely everything we needed. Every question, request, recommendation, or little detail we needed help with, he took care of it. He was incredibly responsive, professional, friendly, and attentive without ever being intrusive. What Marcelo really gave us was something incredibly valuable on vacation: the ability to completely relax. We never felt like we had to chase down an answer, figure out who to talk to, worry about a request, or wonder whether something had been handled. Marcelo simply took care of us. That level of personal service completely changes a vacation. There are beautiful resorts all over Mexico. There are resorts with great beaches and great restaurants. But people are what separate a good vacation from an unforgettable one, and Marcelo is exactly the type of person who makes you want to return to a resort. I sincerely hope resort management recognizes what they have in Marcelo Marin. He represents hospitality at its absolute best and was a major reason our vacation was as relaxing and memorable as it was. The same goes for Lalo. Our day exploring Tulum, visiting the cenotes, and swimming with the turtles was already going to be special, but his personality and knowledge made it exceptional. When we look back at this trip, there wasn't just one thing that stood out. It was the entire experience: The beautiful resort and incredible beach. The snorkeling just minutes offshore. The fantastic meals. Tulum. Swimming in the cenotes. Swimming with sea turtles. The genuinely kind resort staff. An unforgettable day with Lalo. And the exceptional care we received every day from Marcelo. Everything came together perfectly. We arrived expecting a great vacation in Mexico and left feeling like we had experienced something truly special. Hands down, one of our best trips to Mexico. Five stars, without hesitation. Thank you to the entire staff for making our stay so memorable, and a very special thank you to Marcelo Marin and Lalo. You both played a huge part in making this a vacation we will never forget. We absolutely hope to return!