Secrets Maroma Beach Riviera Cancun

We have been to over a dozen all inclusive resorts over the years and Hyatt Marom Beach is the best all around experience we have ever had. We had a preferred suite and loved the added amenities and concierge service. Speaking of concierge Roberto was hands down a super star. He made sure all of our needs were attended to and was kind making us feel at home. Great restaurants all food top notch, had no bad meal. Room was big, clean by Sophia, always had plenty to drink from well stocked mini bar by Abel, had walk out pool, and was very comfortable. One of our favorite things was cocktail hour before dinner at the preferred lounge. The bartender Angel was amazing killing it making drinks, while the waitress Carly was alway attentive and personable talking with us about Mexican culture and family life. The wife and I enjoyed the spa on 2 separate occasions getting relax massage and hydro therapy which involved private pools, sauna and hot tub. Awesome. Dorca and Jessica were our masseuse and were excellent. We loved this resort and will go back, hopefully next time with friends.

Secrets is an experience of excellence in every way. The beautiful landscaping and resort design is inviting. I loved all the fun places to sit or lye and relax. The staff gracefully pampered us. The rooms were beautiful and spacious. The dining options were a treat to the palate. If you are looking for a place to immerse yourself in a little slice of heaven Secrets is the place. Our concierge RogerArroyo was exceptional. He made sure we had everything we needed and did so with professionalism and grace.

I stayed at Secrets Maroma Beach Riviera Cancun from December 23–29, and from the moment we arrived, I was struck by how pristine the resort is. The grounds are immaculately clean, beautifully manicured, and the entire property smells like a spa. It’s clear how hard the staff work to maintain such a high standard, and it truly shows. I absolutely loved the attention to detail in the design of the resort. You can tell the architect thought of everything. We stayed in a walkout pool room, and the layout was fantastic. The colour palette, bohemian accents, and thoughtful use of textures created a space that felt both modern and luxurious, while still honouring a subtle Mayan influence. It was beautifully done. The bed deserves its own mention—it was incredibly comfortable. I had an excellent night’s sleep every single night, which says a lot when travelling. This is not a party resort, which was exactly what we were looking for. There’s a great mix of adults of all ages, but the overall vibe is very relaxed. Most people seemed to be there for true rest and restoration, and the atmosphere really supports that. The beach is absolutely the main focal point of the resort—and for good reason. It is stunning. We spent most of our time there and rented a Balinese bed for a couple of days, which was well worth it and added to the overall experience. The spa is a must-do. We had a deeply relaxing massage and access to the therapeutic water circuit. It was a truly divine experience and one of the highlights of the trip. The food was very good overall. The steakhouse was a standout, and we also really enjoyed the Pan-Asian and Italian restaurants. Breakfast at the buffet was solid, though the selection was fairly consistent from day to day. What truly set this resort apart, however, was the hospitality. The service was outstanding across the board. Viktor and Catalina were especially amazing—so attentive and genuinely warm—but every staff member we encountered was impressive. I tipped throughout our stay and was surprised to notice that many guests did not, which I found unfortunate given the exceptional level of service. Thank you to the entire team for an incredible stay. This may be one of the few resorts I would genuinely consider returning to—and that says a lot.

Awesome, Amazing, incredible. I have no words to describe the facilities and service of this all inclusive resort. Right from check-in all the way to check-out, everything was impeccable. Our concierge Marissa took care of everything from Day One. Ample vegetarian and vegan options. Every restaurant had fine dining service. The executive and sou chefs were available for making every breakfast, lunch and dinner special. It was all-inclusive with no extra charges. The SPA is not to be missed. Its a little expensive but once you are in it, you cannot be agree that its all worth it. They bend over back to make every evening so special that you dont have to step out any evening. Roberto, Hugo, Sabran, Cesar, Victor, David and Carlos - I dont have words to thank them enough. I am sure I forgot a few more as every person in the resort expected nothing but were there to give amazing service. Thank you, thank you and Thank you for making our end of the year vacation absolutely incredible!!!

Resort well maintained and lovely. Clean. Each building has its own personal concierge- ours was Erick. He was extremely attentive. The French restaurant is tip top perfect. What an elegant experience. We met some wonderful staff along the way. Carlos, Rodrigo, Humberto at the oceans, Daniel at the bell stand. Julio and Cesareo. The swim out pool is not heated, so keep that in mind when you book in winter. You won’t use it. We didn’t. But the peace and tranquillity of the patio was lovely. Entertainment daily and nightly. Not cheesy. Tequila tasting was fun, but they only had 1 seating for 10 people. If you weren’t there for that, no tasting. Few comments- evenings felt very salesey. Meaning everything became an upcharge. They took 3 hours from us trying and trying to sell a $150k timeshare. As a globalist, they refused a 1 hour late check out and offered nothing for having the highest status. A bit lame. The resort’s only 50% occupied. Upon checking out, the staff never asked how our stay was…. They did not want the feedback. Overall clan, tidy and tranquil resort.