Secrets Maroma Beach Riviera Cancun

Service was exceptional. We got married here and the wedding team was awesome! Pictured were beautiful. I loved all of the staff, food, pool, and drinks. Would highly recommend. The level of service they provide is insane.

We returned to Secrets Maroma Beach to celebrate our 10-year wedding anniversary, the same place we spent our honeymoon, and it exceeded every expectation. This trip meant a lot to us, and the team exceeded that responsibility. From the moment we arrived, Paula made us feel welcome and taken care of. She helped us get checked in smoothly and assisted with our room upgrade, which turned out to be one of the best decisions we made. We upgraded to an oceanfront room, and the view was absolutely incredible. Starting each morning with the sunrise and having direct access down to the pool and beach made the entire experience feel effortless and special. Our personal concierge, Guillermo Saldana, was exceptional. Friendly, attentive, and proactive, he truly went above and beyond to make our stay memorable. We had coffee delivered to our room each morning, our favorite drinks and snacks in our room and he was always quick to respond to any questions or requests. Another meaningful touch was connecting us with Aidee Peralta, who I had originally emailed nearly a year ago while planning this trip. We struck the perfect balance between relaxing and enjoying activities. We spent plenty of time at the beach and the beautiful infinity pool, but also joined in on several activities throughout the week: A Spanish lesson with Joanna, who was fantastic and taught us a lot Bracelet making (which our daughter loved)! Kayaking in the ocean, where Alejandra (“Ally”) patiently helped us stop paddling in circles The service across the resort was outstanding. Manuel, quite literally saved our trip by finding my wife’s phone. At the restaurants, we had consistently excellent meals and service, with Antonio and Francisco standing out. We especially loved the Sugar Reef bar, where we could grab a drink and also play ping pong, shuffleboard, and even mini golf. The nightly entertainment was also a highlight, particularly the Mexican show and live music. What stood out most was the culture of the staff. Everyone genuinely seemed committed to making guests feel welcomed and at home in the Mexican Caribbean. With two young kids and busy lives, this trip gave us a rare chance to slow down, reflect on the past 10 years, and enjoy meaningful time together in a beautiful place surrounded by kind people. We cannot recommend this resort highly enough, and we definitely won’t be waiting another 10 years to come back.

We visited Secrets for the first time. Everything was wonderful. Very clean resort. Love the service at the pool. Waiters were awesome and very friendly. It was very comfortable knowing that the waiters served your drinks at the pool. Drinks were awesome. All the restaurants were excellent. Pool restaurants were very convenient. Burgers were the best. Pizza was exceptional. Maid service was excellent. We did not like the dress code in the restaurants. We are on vacation and like to dress casual. Why do the men have to wear long pants not necessary. Our concierge was very knowledgeable and help us a lot.

The workers were very personable and my wife connected with most of them. None more than… Francis Torres the Secret’s Maroma building 24 concierge. She has her desk set up in the hallway, just outside of our room-2412. She greeted us with a huge smile and introduced herself on the 1st day. I asked her how to insert the coffee pods sideways into the machine. She was easy to understand and happily showed me how it worked. Each day she has a smile on her face and asks, “How is your day going?” She answer all our questions as the week progressed. Francis Torres is the best concierge we have ever had! We loved the Secret’s Maroma pools, bars and variety of extracurricular activities! They had ping-pong, darts, shuffleboard, pool, Pee-wee golf, water volleyball, water basketball, basketball tic-tac-toe, archery, tennis, pickleball (the plastic sports-court 2-foot tiles gave odd bounces whenever the ball landed on the cracks) It was 82-89 degrees F and very humid around the clock, which makes wanting to play pickle ball or tennis (even in the early morning or late evening) not that desirable. The beach had close proximity to the resort, and had awesome white sand. There are always plenty of padded lounges and chairs. They have a bar right down on the beach with rope swings. I was a little disappointed with the first 50 yards of water being brown and sandy from the 1 foot waves. The water temperature was very comfortable without a wet suit. I am from Santa Rosa Ca. They have a guided bicycle and kayak trips. The bike ride was 10 mins on the bike down the driveway and thru a 4 min stretch of jungle. We popped out on the beach where they showed us protective cages for nesting turtles and a replica of the sauna houses from the past, then a 10 min bike ride back They had classes on how to make guacamole & hand weave macramé plant hangers. We attended a Wine Cheese and Paint class in a beautiful jungle setting, later we painted an 8-foot tall, three dimensional dragon. The evening shows were less extravagant than on a cruise ship, but very entertaining. The food was amazingly tasty with awesome variety. The service at Oceania (does not require reservations) was very disappointing. Four of us arrived at 7:30PM and waited 40 mins for a table. It took 1 hour and 15 mins to order and receive our food. We all hurried thru our entree’s, skipped dessert (no waiting for the bill , since all inclusive) and still missed 30 mins of the evening show. Our party of four had room s 2412 and 2411. They were both identical and immaculate! The king size bed was comfortable and had plenty of room to maneuver around both sides . The sitting area, bathroom and shower were spacious and comfortable. Air-conditioning worked fabulously with a ceiling fan above the sitting area. Outside the slider was one patio lounger, two chairs & a small table that fit tight to the water, then steps down into the common 4 foot deep swimming pool that backs up to each room on the bottom floor.

We had such a fantastic stay, and what truly made it unforgettable was the incredible team who treated us like family from the very first day. The genuine warmth and top-notch service really stood out the whole time. Right from arrival, Rifkele made everything feel special with her personal touches and attention to detail. Then the concierge team, Bramden and Roger, kept the great vibes going strong. They were always checking in, handling every little thing, and just super friendly and easy to talk to. Whether we were at the beach or by the pool, the service stayed amazing. Both Manuels (Beach Concierge and Cabana Waiter) were fantastic — always on hand, super attentive, and making sure we had everything without us lifting a finger. Around the pool, Edy, Mariceo, Ezekiel, Miguel, Victor, and Eder kept things running smoothly with quick, friendly service and big smiles. Estrella and Jessica at the lobby bar and Preferred Lounge were always welcoming and made every drink or visit extra enjoyable. The food scene was another highlight. Chef Juan Mora blew us away — not only was everything delicious, but he personally created several special lunches just for us that were next-level. We also had wonderful meals thanks to Bernardo at Portofino, Carlos Batun for Preferred Club breakfast and seaside lunches, and Francisco for our seaside dinners. Huge thanks to Gabriela, the Oceana Manager, for helping everything flow so perfectly. Overall, the entire staff at this resort sets the bar high. Every interaction felt real and caring, and you can tell they truly take pride in what they do. We had an amazing time and can’t wait to come back!