Secrets Maroma Beach Riviera Cancun

My wife and I spent a wonderful week at Secrets Maroma Beach and thoroughly enjoyed our stay. What stood out most was the exceptional friendliness of the entire staff. From the concierge team to beach service, housekeeping, restaurant staff, and everyone else we encountered, we were consistently greeted with smiles, professionalism, and genuine customer care. While a few individuals deserve special recognition, the truth is that the exceptional service culture extended throughout the entire resort. The resort itself is beautiful, with well-maintained grounds, a stunning beach, and a relaxed atmosphere. Our focus was less on pool bar activities and more on enjoying the beach, swimming in the ocean, the resort, and the dining experience. The quality of the food in the à la carte restaurants, particularly the Italian and French restaurants, exceeded our expectations. What impressed us most was the consistency of the service culture. As world travelers who have visited and stayed at many resorts across North America, Europe, Africa, and other parts of the world, we can honestly say that this level of friendliness and genuine customer care is something special and increasingly rare. In our view, this should actually be the standard for a premium resort. Unfortunately, many hotels have either forgotten this principle or have started treating exceptional service as something guests must pay extra for. Secrets Maroma delivered exactly what we expect from an outstanding resort: professional service, genuine friendliness, attention to detail, and a sincere commitment to making guests feel welcome. There were only two downsides. Firstly, the pool area was not ideal for swimming, at least from our perspective. The pools are relatively shallow, and most guests seemed to prefer relaxing, socializing, and enjoying drinks in the water rather than using the pools for swimming. Perhaps an opportunity for improvement would be to offer distinct pool areas—one focused on relaxation and socializing, and another designed for guests who enjoy more active swimming. Maybe this is simply a European preference, but as enthusiastic swimmers, we would certainly appreciate such an option. Secondly, there was an above-average amount of seaweed during our stay. This is obviously not a hotel issue but rather a broader environmental challenge affecting much of the Caribbean coastline. Overall, Secrets Maroma Beach ranks among the very best resort experiences we have had. Muchas gracias to the entire team. We will be back.

We recently stayed at this resort and overall had a great experience. From the moment we pulled up, the staff was attentive, welcoming, and genuinely friendly. The activities team did an excellent job offering a wide variety of activities throughout the day. They encouraged participation without being pushy and were respectful if you preferred to relax instead. One thing to be aware of is that you’ll likely be approached about signing up for a timeshare presentation during check-in. If you’re not interested, just politely decline and keep saying no. The pool experience was fantastic. The pool staff was attentive, drinks arrived quickly, and there were several nice touches throughout the day, including complimentary sunglass cleaning, a fruit cart, and an ice cream cart. There are also two poolside food options, and the pizza was surprisingly good—definitely worth trying. We stayed in a Preferred Club Junior Suite Ocean View King. While the room itself was nice, we were placed on the second floor and had virtually no ocean view despite booking an ocean view category. That’s something to keep in mind when selecting your room. We also didn’t find much value in the Preferred Club amenities. The Preferred dining and bar locations weren’t our favorite, and the room location didn’t provide any significant advantages. In fact, many of the standard rooms seemed more conveniently located near the main pool and lobby. If we return, we likely would not pay extra for Preferred. The resort did a great job managing the seaweed on the beach. Some days there was more seaweed in the water than others, but overall the beach was well maintained considering the conditions. The food exceeded our expectations. The French restaurant was our favorite and is a must-try. On the other hand, if you’ve experienced hibachi restaurants before, you may want to skip it here, as it wasn’t much different from what you can find at home. Overall, we had a wonderful stay thanks to the excellent staff, fun atmosphere, great food, and enjoyable pool experience. We’d definitely consider returning.

We went for a wedding and were not disappointed. Secrets Maroma was great in every aspect, but the real standouts are the staff. The concierge group, particularly Francia Torres made our first trip memorable and ensured it won’t be our last. Muchimas gracias!

May 15, 2026-May 22, 2026 Secrets Maroma is a place where you are surrounded by beauty. The grounds, restaurants, buildings and especially the people who work there are all so beautiful. My favorite trips are the ones where the staff feels like family and that is exactly what Maroma felt like to me. This is a special place full of happy staff who all seem to like each other and their jobs!! This happiness gets passed along to the guests. The amazing staff will always make Secrets Maroma stand out to me the most!! We had an amazing one week’s stay in a Governor’s Swim Out Suite in building 17. Most reviews suggest requesting building 27, which I did, but there was no availability on our check-in for 27. After staying in building 17 it is obvious that it is an under rated building. The view from 17 is beautiful, the swim out is sunny and the whole area is quiet & private. We had no traffic past our swim out, which made it feel like our own little piece of paradise. We received the best bar service from the most amazing beach server named Balbina. We absolutely adored her. She has a very kind personality and kept the drinks coming on a regular schedule every afternoon. The afternoons we spent in our beautiful swim out, being served by Balbina, will forever be a highlight of our trip. I teared up when saying goodbye to this special person on my last day. Building 17 also comes with the perk of having Guillermo as your concierge. Guillermo is very attentive without being intrusive. He checked in on us daily, booked our spa appointments and made sure our dinner plans we all set. He also made sure that my gluten allergy was well documented for room and beverage service. We did not need much while we were there, but he was so easy to reach if needed and always quick to respond. He truly makes all the guests in his building feel taken care of. Food was very good everywhere we ate. We loved the Tuna Snoring event for lunch which seems to be every Thursday. The freshness of the Blue Fin Tuna and the demonstration was spectacular. The Blue Fin Tuna is caught the day before in the Cabo area and sent to Secrets Maroma. They fileted it in front of us poolside and we all enjoyed fresh sushi for lunch. Thanks to the Himatsu chefs for this delicious lunch experience. I have Celiac’s disease so I cannot consume Gluten. There were no mishaps with Gluten on my trip. The menu has many gluten free options marked but even the ones that are not marked “gluten free” can almost always be modified to accommodate this allergy. All gluten free meals tasted like I was cheating!! One of our favorite dinner servers was Dario. We first met him at the Mediterranean restaurant and then also had the pleasure of being served by him at the Fusion night and Asado night. We had private front row dining experiences for both of those nights which was great. Thank you to the head chef for the great steak and lobster dinner on those two nights. It was a pleasure meeting you, Chef!! There were 4 more ladies that made our stay extra special. Alejandra in activities is an asset to the resort. She encourages participation in a fun, non-pressuring way. I enjoyed water aerobics and sushi making with her. She also encouraged us to go to the silent disco which turned out to be one of most fun nights of the week. I am so glad we didn’t go to bed after dinner and miss it. Thank you Alejandra for adding some extra fun in our week and never forgetting my name!! The other 3 ladies were servers that we met in the lobby bar. They were Estrella, Neydi and Clary. These ladies didn’t just serve us amazing drinks in the evenings; they connected with us and became our friends. We looked forward to the lobby bar because we knew we would get to say hello to them. They are all very special ladies. These connections with staff are what make us eager to return to a resort. Thank you Maroma for employing the best staff!! Even though the beach wasn’t at its best while we were there, it was still beautiful. I was amazed at how clean they keep it during the heavy sargassum season. I did miss the turquoise water!! There is so much more to Secrets Maroma than the beach though. I do nott look back at my trip with any reason to feel unsatisfied. It was a top notch experience that I can’t stop thinking about. I will definitely return to Secrets Maroma. We will wait until the new pool is complete. We missed having a quiet preferred pool which sounds to be what they are getting ready to add. We actually didn’t use the preferred perks much except for the Oceana breakfast each morning. The preferred bar seemed out of the way and hidden. We did not see any advantage to having drinks there over the lobby bar so we would hang near the restaurants and enjoy time with our favorite servers, Estrella, Neydi and Clary!! In fact, we asked the bartender at the preferred bar if he could make our favorite martini from Playa Blanca and he said he could not. It was called the mochatini (like a creamy espresso martini with a chocolate swirl on the glass). At Playa Blanca you could only get it on the evening menu at the preferred bar, it was my husband’s favorite!! He was disappointed so he didn’t stop asking there. One night he asked Estrella in the lobby bar if they could make this drink. He showed her the picture from the Playa Blanca menu which showed the ingredients and she said, no problem. She showed it to the bartender he and he mixed up a great mochatini!! It’s possible the preferred bar did not have all the ingredients but all we heard was no. We LOVED our lobby bar experience each night!! My point is, besides skipping the buffet for breakfast, we did not see a big difference being preferred. Our opinion could change with the addition of new pool which should complete the end of the year. Thank you to Secrets Maroma for a perfect vacation week. We will hold these memories close to our hearts forever! Looking forward to seeing you all again.

Without a doubt, this was one of the best hotel experiences I’ve ever had. The room was extremely spacious and comfortable with a beautiful bathroom and gorgeous accessories. The bed was huge and super comfy. We didn’t try the jacuzzi on the balcony, but would have if we had nothing better to do. There was always something going on with the hotel’s entertainment crew. The pool played great music, not too loud, through the day. The staff were amazing, so friendly and attentive without being intrusive. The in-room amenities were another level with our mini bar being replenished daily. The food in the various restaurants was fabulous! I have nothing but praise for this brilliant hotel and staff. Thank you for making our holiday so memorable