Secrets Maroma Beach Riviera Cancun

The best thing about this resort was Brandon our concierge! I also interacted with Lourdes in group sales and she is the most professional, organized person. Brandon and Lourdes truly love their jobs! Shout out to him! Portofino and Bordeaux were excellent but the wait times were long. The other food is average or slightly below - there is not enough variety. Preferred Club is not worth the money. The construction did not bother us and the staff did their best to keep the sargassum off the beach.

When I made reservation I ask about renovation mentioned in the other reviews, they told me it's already done. but oh la la... as soon as i'm arrived I can see that construction wall blocking the view to the garden and pool, half of the view are gone and the other half can only see green trees and concrete walk. At night there's another construction going on in Unlimited vacation building right across my room, that metal grinding/cutting and raw steel hammer bang really good to keep me awake. Strangely before that one of the sales lady over at unlimited vacation told me there was no renovation on their side, she told me it was next hotel. hmmh..

An all-inclusive experience like no other. Pros: Food is 10/10. The staff is very attentive and there to serve you. The aesthetic is captivating, and the beach is beautiful. During sargassum season they have a tractor that goes up and down the beach cleaning it up. The rooms are upgraded and the bedding is luxury. Con: the bottom of the main pool is rough/rock, so you may want to wear swim shoes. There isn’t nightlife. There is a bar that has a DJ but it’s not a party vibe.

Our vacation at Secrets Maroma Beach was excellent! We have stayed at dozens of different resorts and this is my top 1 or 2 resorts of all. We booked a preferred club swim out room and it was everything we hoped for. The resort is well maintained and the food and beverages were all very good to excellent and the employees were all friendly and helpful. I would strongly recommend the preferred club if you can afford it. The location of the room to the main pool, ocean, breakfast restaurant and the 2 preferred clubs made it more enjoyable.

Overall we were very pleased with secrets Maroma Beach. We arrived around 11 AM and were told to go to the vacation club room to check in because they were backed up in the preferred club even though we were staying as preferred club members. We waited probably 20 minutes in the lobby and then they came and got us for check-in, which took another 15 minutes. They said our room wasn’t ready plus they didn’t have any room rooms in the building or on the top floor as we had requested which we understand is not guaranteed. They said they would text us when our room was ready so we went into the desires lounge to watch football while we waited for our room. We kept checking back every hour or so and kept hearing it’s not ready it’s not ready. We finally decided to go find something to eat by the time we came back. It was around 3:30 and the lady at the check-in told us she had been trying to call me since 2 o’clock. I looked on my phone. There was no text or phone call at all so I think she was just trying to cover up because they forgot to notify us that our room was ready and we had wasted the entire first day sitting around waiting for a room to be ready. By the time we got to our room and unpacked, it was almost 430 so too late to go to the pool so we decided just to hang out at the preferred lounge until it was time to go eat dinner. This was extremely disappointing because we felt that although we had arrived at the resort at 11 AM, we had wasted the entire day without doing anything but waiting around for our room. The next day was a lot better and we enjoyed the resort going down to the pool and eating breakfast in the preferred Oceana restaurant, which was amazing. All in all we did not have a bad meal while we were there except for the Tempanyani restaurant. I asked for shrimp only at the Tempany table and was given a plate full of shrimp tails that the chef had cut off of the shrimp some of them were chopped up within the shrimp to the point where I kept eating shrimp tails and wound up, just pushing the plate away and not even finishing it. The rest of the meals were excellent, and my husband said the Seabass was the best he had ever eaten. We didn’t stay up for any of the shows, but they looked really fun. Our room was very comfortable and kept extremely clean with turn down service every night. Tallia was our concierge. She made sure we had everything we needed and went out of her way to make sure we had a wonderful vacation. Everyone who worked there was so kind friendly, and seemed happy to be there. The construction did take up a large part of the resort and it was loud during the day with trucks coming and going loud banging and hammering, but we did get a discount because of the construction and we knew that it was going on so it was nothing surprising, but it was somewhat disruptive. If you wanted a quiet peaceful stay it made for a lot of noise during the day. Other than that, I have no complaints about the resort and would definitely return hopefully when the construction is finished.