Secrets Maroma Beach Riviera Cancun

We are UVC members and stayed at Secrets Maroma Beach from 2/6-2/12. The first few days were a little cold in the late afternoon and evenings but warmed up towards the end. The water was impeccable every day! While I was here, I could walk out to my neck and still see the ocean floor. Sorghum came the last day as well but the workers tried their best to remove it. The food here was wonderful; one of the best I’ve experienced at a Secrets location. The drinks came as fast as you wanted them. Ana, Edy and Jose made sure we were set. They were friendly and offered great drink recommendations, covered our chairs with towels and ensured each day was great the beach. Initially we were in a preferred club ocean view and had Brandon as a butler. He was awesome. He was timely, friendly and strived to make sure our stay was superb! We actually had the opportunity to upgrade to the presidential suite which I’ve always wanted to do. This now made Marcello our new butler and he was equally great. Marcello checked in with us daily as we passed his desk to make sure everything was meeting our expectations or if he could be of any further help. We had many people who were always happy to see us but especially Hector at Portafino. Hector was very knowledgeable about the menu, friendly and very attentive. At nights, we would go to the lobby and listen to Enrique play the incredible piano. Enrique’s music is very relaxing and magical. The preferred club was also very nice and had some snacks available. We didn’t order room service or even go to the pool so we can’t really comment on that. The first day going by the pool there were a lot of empty chairs. The remaining days of our stay, the chairs had been taken early. This didn’t bother us because we spent all our time at the preferred beach section. It would have been nice to have a preferred pool. One of the only things we didn’t care for was people smoked on the beach right by us. There are designated areas for that but they didn’t obviously care. I would say we would absolutely come back to this resort and will highly recommend it to others.

My husband and I are in our 40’s and childfree, and we found Secrets Maroma to be the perfect getaway. The resort was nicely laid out, clean, and well maintained. The beaches were beautiful and crew members cleaned the seaweed away daily. The pools were fantastic and kept clean as well. We chose to upgrade to the Preferred Level for our stay which gained access to the Preferred Beach, Beach Club, and Lounge which was definitely worth it! The Preferred Beach, although pretty windy in January, was the perfect way to spend the day; the staff was excellent and brought drinks and snacks right to our beach set up. There are plenty of seats with umbrellas on the beach, so if you were considering purchasing a cabana or daybed you might not even need to, there was no lack of seating. The Preferred Beach Club has a bar and dining with seating and lounge sectionals, plus its own restrooms and a firepit overlooking the beach. The pools were great, the infinity pool was a little cold with the main pool and swim up bar being a little warmer. Plenty of seating by the pools, plus there are some food options as well as live music by the pool during the day. We chose a swim out room and would definitely recommend that to anyone, the water was a little cold but it was a relaxing vibe. The room itself was spacious and clean, however the bathroom offered almost no privacy, which seems common in “couples resorts.” The room did include an iron and ironing board, good quality garment steamer and hairdryer, along with some basic essentials so you can pack less, such as shampoo, conditioner, bodywash, etc. The staff was outstanding and very friendly, almost too attentive at times if there is such a thing. For example, I had the “do not disturb” light on in our room so I could take a nap before dinner, and they called/texted several times to confirm I meant to leave the light on, but overall they were great! When it comes to food and drinks, we did find the drinks to be a little inconsistent, for instance if we ordered a margarita at one bar it would be ok, and then we would order another at the Preferred Lounge and it would be a totally different color and flavor, but overall most beverages were fine. When it comes to the food at the resort, we found a lot of it to be pretty Americanized, everything was good though and our servers were very friendly. (I’m a little biased because I live in an area with plenty of fine dining.) You do not need reservations for the restaurants, and while they do have a dresscode they didn’t seem to strictly enforce how dressy you need to be, so don’t feel the need to over-pack for dinner wear. Again, upgrading to the Preferred level gains you access to the Preferred Lounge and I found that the food options they had throughout the day were great! If English is your primary language, you will have no problem communicating with the staff, and I felt very safe wandering the resort even at night by myself. There’s plenty to do or not do, so if you’re into parties and entertainment they’ve got you covered, but if you’re into peace and quiet, they’ve got that too. My room was always peaceful, I never really heard any rowdy party people causing a scene when we were trying to relax. If you’re considering this resort for your vacation and have questions, feel free to message me for more information!

Exceeded our expectations. Staff and our personal concierge, Angel L., attended to our every want and need. Basically spoiling us. It was a quick stay but we made the most of it, Beach, pool and a few of the many activities offered. Highly recommend a day in the private poolside cabana. Thanks Julio for the extra attention. Restaurants were amazing with many food options. Looking forward to a return stay.

This is our favorite resort in the Riviera Maya. The beach is perfect, and the resort isn't a far commute from the airport. Our room was incredible and had a view of the gulf, which he hadn't experienced before. The food was terrific, and we had the best service in every part of the resort. Roger Arroyo is an outstanding Concierge - so friendly and gracious! We will definitely return to this resort in the future.

I am so overwhelmed (in the best way) by the hospitality we experienced this past week! My coworkers and I worked for months planning our Awardee Weekend, and the whole time we kept asking, “When is the big problem coming?” because when you plan events like this, something always happens. But honestly, very little did. Just a few tiny things that only the two of us would have ever noticed. Our attendees were completely impressed. From the rooms to the beautiful property, the hospitality was truly top-notch. The food and drinks were excellent, and the staff made everyone feel welcome and taken care of the entire time. And we can’t forget the weather—wow! It could not have been more perfect. We’re so grateful for the experience and incredibly proud of how everything came together. Highly recommend! Huge shout out to Amstar, Cindy, LuLu, Hugo, Gloria, Roberto, ED! I could go on and on for the top notch service :)