Secrets Maroma Beach Riviera Cancun

My wife and I were married at Secrets Maroma on May 5th - it was everything we could have hoped for and more! We had been to this resort a year ago for a site inspection (aka excuse for a vacation) so we already knew the resort offers the top of the line everything: food, drinks, service, amenities. We had very high expectations and Secrets delivered. We worked with Valeria, our amazing wedding coordinator, for about a year mainly over email and conference calls to plan the event. They take care of everything though - real pro's! They offered a very reasonable base package and we added 2-3 "extras" to personalize. Valeria was so helpful making suggestions as to what other couples do and ask for. She provided timely and accurate pricing sheets so there were no surprises or hidden charges. We had about 50 guests and the overall cost was incredibly reasonable for the beautiful wedding and reception we had. Sunset ceremony on the beach, cocktail hour with a live mexican trio and pool side reception with dinner and dj! There was even fireworks immediately after our reception courtesy of their Cinco de Mayo celebration!!! Lucky us! Staff is so nice and professional - all our guests were in love with the resort and many pledged to return. Food: Outstanding. Beach: Breathtaking. Pool: Amazing. Bars, shows, lounges...SO much fun!! What really stands out is the staff though - everyone is incredibly nice and makes you feel at home and special - not like they are just "going through the motions" like other resorts. Valeria our coordinator was awesome. ROBERTO, our concierge was a true gentleman and EXTREMELY helpful throughout our stay. They aren't the exceptions either - everyone was great to us and our guests. Can't say enough about this place for a wedding venue, or just a vacation. Run, don't walk! We are going back for our anniversary and are counting down the days already!

Short version: our third visit to Secrets Maroma Beach was the best, and the other two were great. Details: I was concerned about revisiting the resort and being disappointed if it fell short of expectations, but Mike McHugh, our travel agent extraordinaire from Dream Makers Vacation Services encouraged us to go back, and i'm glad we did. We upgraded to Preferred this time (a plus in our view) and went right from the front door of the resort to the Club Lounge for an easy check-in. We arrived quite early and the room wasn't ready so we had lunch at the Seaside Grill and when finished went to our room, changed and hit the beach. Staying on the top floor of building 26 was terrific, great view and closer to the beach. Also a benefit of the Preferred Club was a la carte breakfasts at Oceana. Don't get me wrong, the buffet breakfast at the World Cafe is very good, but it's nice to be served looking out toward the beach. Roberto, our concierge, was great. He set up golf, made sure everything in the room was perfect, arranged a late check out. Thanks Roberto. One of the attractions of Secrets in general and Maroma in particular is the staff. From the entertainment crew to the waitstaff,to people on the beach, housekeeping, maintenance, they are all friendly and helpful. Special kudos to all the restaurant staff, Alba, Alberto, Carlos, just to name a few. Speaking of restaurants, Bordeaux was again our favorite, but the food was uniformly very good. We do tip. Does it make a difference, perhaps, but it is hard to tell given the level of service. If there is a gripe, and it has little to do with the hotel, there appears to have been storm damage to the beach over the years. While Secrets has been spared, the beach appears narrower to the south and especially to the north. That said, it is still expansive with plenty of room to walk in either direction. The water was great with a modest amount of seaweed. Viva Secrets!

This was my 3rd trip to Maroma Secrets. I thought that this time the food was better than ever, and the service is amazingly good - or is that because we usually tip a dollar or two to staff. And about the staff - from our corncierge Roberto, the bartenders in the preferred club, and of course Alba in Oceana. And the amazing people who worked on the beach. We were in the preferred section, and felt it worthy of its name. Definitely take advantage of the in room dining, not just for preferred, especially for breakfast, go to as many shows as you can, enjoy the popcorn and outdoor movie, play miniature golf and bocce and meet new people from the US and the rest of the world. If there was a downside to our trip this year it was that the beach has narrowed due to storms, the walks were shorter than before and I wish there was someone knowledgeable on site for help in fitness center.

We had a great time! Beautiful white sand beach and the staff was extremely cordial. Someone was always saying "Hola". The room was absolutely beautiful, we were in the preferred club and our refrigerator was always stocked promptly. Rogelio Arroyo was our concierge and he was magnificent! Always took excellent care of us!! would highly recommend this place.

Absoloutely amazing hotel, we had a swim up room, the rooms were laegw and spacious. Loads of choice for the food which was all delicious, the staff and entertainment were all faultless. The beach was so clean and the sand so soft and clean. Highly recommend this hotel for a romantic/couples Holiday. 10 out of 10 all round