Secrets Maroma Beach Riviera Cancun

We stayed at Secrets Maroma Beach as a group of eight (parents, siblings, and partners), and from start to finish it was a trip we’ll be talking about for a long time. Was it absolutely flawless? No. Would we go back in a heartbeat? Abso-freaking-lutely. What Made It Special: If there’s one thing this resort absolutely nails, it’s the service. It’s not just good—it’s the kind of consistently high, thoughtful service that genuinely elevates the whole experience. And the biggest reason for that? The people: - The entertainment team were brilliant, and Uriel deserves a huge shoutout. He brought energy, fun, and personality every single day and made a real effort to get to know us. He didn’t just do his job—he made the holiday better. - Our concierge, Francia, was an absolute star. Nothing was ever too much trouble, everything was handled quickly, and always with a smile. She made everything feel seamless. - The pool staff (we were based around the seaside garden/gazebo area) were spot on—attentive, friendly, and somehow always there at the right moment without ever being overbearing. Safe to say, empty glasses were a rare occurrence. - There’s also so much to do. Whether it was the evening shows, pool volleyball, archery, painting, or heading out on kayak tours, there was always something going on. It gave the whole trip a great balance of relaxation and activity—perfect for a group like ours. - The food deserves serious credit too. We made it our mission to try every restaurant, and honestly, not one meal disappointed. The hibachi night was a standout (both for the food and the experience), and Darwin made it even better. Across all venues, the staff really went out of their way to accommodate us—which we appreciated, especially as a larger group. A Few Small Niggles: - The air conditioning in my room was noticeably louder than in the others. Ours sounded like a plane was taking off in our room. It took a few attempts to get it sorted, but once Francia stepped in, things moved quicker. It improved, but never quite matched the rest of the group’s rooms. One reception interaction along the way wasn’t the most helpful, which stood out given how great everyone else was. - Getting a table for eight wasn’t always easy, so we were sometimes split into two tables of four. Not a huge issue, but something to keep in mind if you’re travelling as a bigger group. - We had initially thought there is complimentary green fees included with our booking (due to information on the travel agents website), but it isn’t—and it’s fairly pricey. - Water sports are run by a third party. The included options are great (kayaks, paddleboards, sailing), but the weather limited access, and there was a bit of a push toward paid motorised options when we did go out. - Out of Their Hands: The weather didn’t fully play ball. It was warm, but quite windy most days, plus one full day of heavy rain. The wind also brought in a fair amount of seaweed, which meant the beach wasn’t as usable as we’d hoped. The Bottom Line: No holiday is ever perfect—but this one came pretty close in all the ways that matter. The atmosphere, the staff, the food, and the overall experience completely outweighed the few minor hiccups. We left relaxed, happy, and already talking about coming back—and that says it all.

Resort was beautiful. Our first time here and I can’t say enough of the resort and staff!! Our concierge Francia Torres was amazing. She was able to get me loaner pants for my husband last minute, got me sunscreen, and was overall so helpful. Loved our time here. We will definitely be back

What an amazing resort! We truly enjoyed every moment and would return in a heartbeat! The food was incredible, The resort was beautiful and the staff were so caring! Eder took great care of us on the beach and we were sad that we didn't get to say good bye! Can't wait to go back!

Secrets was a great vacation for my wife and I! Roger was a great help along with all the room service, bartenders, pool staff, and restaurant employees around the resort. Johanna was a great help at the pool and made my wife’s day special! Will definitely return and highly recommend!

I had a great experience here, the food, shows, service, atmosphere, and gym were all great. Rooms were clean and service was exceptional.