Secrets Maroma Beach Riviera Cancun

Secrets Maroma is a must visit when in this area! The property is impressive and there is never a sense of boredom with the sheer array of activities on offer. The food was delicious and there are many options to choose from. The staff are always so accommodating. I definitely want to mention Santiago, who possesses a wealth of knowledge about the flora and fauna - always so approachable. Also Angel, who went above and beyond to ensure our stay exceeded our expectations. Sara is also lovely and always sporting a lovely smile.

I stayed here over Christmas and this place was amazing. The food was all delicious. The staff were very helpful and friendly, always willing to accommodate. In particular Santiago who was very knowledgeable about the wildlife, and Angel who helped make our trip as excellent as it was. Would definitely recommend!

We had an amazing honeymoon at Secrets Maroma. This was our first time visiting the Cancun area, and it was easily the best hotel experience we’ve had in our lives. From the moment we arrived, the service was world-class; the staff truly treats every guest like royalty. A special shout-out to our concierge, Angel, who made us feel so welcome. He checked in on us constantly and provided excellent advice on how to make the most of the resort. The food was also exquisite—we especially loved the sushi at Himitsu. 10/10 to anyone who wants a peaceful idyllic retreat at one of the world's finest beaches.

We came here for 2 weeks in November and had high expectations after seeing all the reviews and awards and it definitely lived up to every single one of them. The hotel, the room, the staff, the food, the service, the excursions everything about it was just perfect. We’ve been to other luxury 5 star hotels around the world (including other Secrets locations) and let me say that this is definitely the best one we’ve ever been to. They say the people and service can make or break a holiday and it definitely made ours. The staff at Maroma cannot do enough for you and are so friendly and love to have a chat. A special mention goes to Roberto & Sara in World Cafe (superior service and we had some great chats) and Oscar in Entertainments (brilliant Spanish lesson and bike ride) Our room and the view were exceptional, perfectly cleaned and stocked daily. The grounds and beach were beautiful. Such a lovely atmosphere and vibe. This isn’t a party hotel (which we loved) it’s a relaxing chilled vibe and we met some lovely people from all over the world. We tried all the restaurants and didn’t have one bad meal - all the food was delicious (also the cocktails here are amazing) and room service was great too. Mexico itself is a beautiful country. We did a lot of excursions including swimming with turtles, zip lines, atv’s, snorkelling in the reef, cenotes, speedboats in Cancun. Every trip was amazing and so were the locals. We loved this place so much and there’s so much more we want to do that we’ve booked to come back in Nov 26 - can’t wait to see you all again!

I have been to Mexico several times, and I must say this is one of the best resorts we have stayed at. Angel, our 14th building concierge was amazing. I was celebrating my 40th birthday, and he had the room decorated and champagne and dessert delivered shortly upon our arrival. The beach was amazing, and splurging for cabanas was amazing. They even had the most enjoyable time share like experience we have ever done (thanks to Orlando for convincing us), and even Rho, the vacation sale team member, was kind and polite even after we turned down the offer. The food was amazing and didn't give all-inclusive vibes; a fresh grill was going by the pool every day. Our beach waiters and cabana concierges were amazing: Marco (bartender), Mauricio (cabana concierge), and Jose. Our favorite bartender was Lucia in the lobby bar (best passionfruit margarita) as well as Josue. As last day was a rainy one and Isabel and Omar, with the entertainment team, made bracelets for us to take home to our daughters while we waited for our flight. We did opt for the swim-up pool, but honestly, because it was cooler during our stay, we didn't use it much. They truly celebrated my birthday during each one of our dining experiences. The room was clean and without any issues. We did order room service once, and it was above average (I was able to order lamb!). The only con is we are in our 40s and this resort did feel like it was for a slightly older crowd (retirees), and on my actual birthday, while our amazing concierge Angel was off, his newer colleagues didn't fulfill my husband's birthday request for chocolate-covered strawberries and decorating the inside of the room. Otherwise, we had a great trip, and the only other contender now is Unico Hotel. After our last Unico return, we were so much more pleased with the service at Secrets Maroma