Secrets Maroma Beach Riviera Cancun

I had a very pleasant stay at Secrets Maroma Beach Riviera Cancun. The staff is exceptionally friendly and professional, the beach is stunning, and the freshwater pool area is very well maintained. The food quality is excellent across all restaurants, and the all-inclusive concept works smoothly and efficiently. The resort has a clearly international and multicultural atmosphere. Staff members speak French, English, and Spanish, which makes communication easy. The rooms and common areas are beautiful, elegant, and well cared for, giving the property a boutique-style feel despite its size. I did experience some stress during my stay related to a theft incident. I had not set a code on the room safe, and the hotel policy clearly states that they are not responsible if the safe is left unlocked. This is an important reminder for guests to always secure their valuables. That said, the overall security level and the hotel’s strict disclaimer were below my personal expectations, and this affected my final rating. A special thank you to Carmen, Humberto, Angel, and the entire team for their kindness and excellent service. Their professionalism made a real difference throughout the stay. A final note: tipping at least 15% is recommended, as the staff truly earns it.

Just returned from our 4th stay at Secrets Maroma Beach. It truly is like returning home. Like with every previous stay, the resort is stunning and immaculate but the staff is what makes this place second to none!! Every single person we encountered was fabulous and took such good care of us. Shout outs to Roberto (so attentive!) and Roger (concierge), Alberto (so much fun) (beach waiter), Hugo and Cinar (excellent waiters) (Seaside restaurant), Humberto (mini bar service), and Grecia (massage). One thing I will comment on for this stay is the entertainment team was noticeably different. Each year we look forward to interacting and getting to know the fabulous entertainment staff. They work tirelessly with the guests. We didn’t even see the entertainment team until day 3 and never once had them interact with us. All the fun activities were moved to the infinity pool and we missed almost everything because we spend our time at the main pool or beach. Supposedly the activities were moved because of customer feedback but in all our years of visiting, the guests in the main pool really get involved. Disappointing that this has changed. Another thing I’d like to comment on is our room location. Each year we request a certain building and room and pay extra for preferred. While requests are likely not guaranteed, you would think return guests would be located close to the requested area. We paid for a preferred ocean view room and were placed in a second floor tropical view with not a single sliver of ocean to be seen. For the extra cost, it’s not acceptable. Thanks to my husband’s persistence, we eventually were relocated to a wonderful room in our desired location. We were very appreciative of the efforts involved in getting this accomplished. We are already planning our return for 2026! We recommend this resort to all of our friends. Can’t wait to come back!

Beautiful resort, lovely staff, spotlessly clean & THE best food we have had in any resort in Caribbean or elsewhere. Lots of lovely little hideaway places to sit & chill and the entertainment around the pool is perfect adult fun entertainment and never pressured to join in. What the staff do daily to build stages, barbecues daily & full dining experiences by the pool at night, which you would never know had been there first thing the next morning, is just a little of what they do & amazing!

My husband and I stayed here for our honeymoon. Everything about this experience was awesome except that when we checked in to our preferred club ocean view room we mainly had a view of trees and a walkway. All I wanted was to wake up in the morning with the curtains open to see the view of the water. We mentioned to our concierge and there were no other rooms to move us too especially being this was for our honeymoon which was supposed to be noted prior to our arrival and was not as we had to tell them at check in. To make it right they said they would credit our account for what they thought was fair and until today we still have not gotten our credit. The head concierge has been promising us for 2 months now.

We had a truly wonderful time and SMB! The service was excellent throughout the resort including our concierge, Angel. Everyone was kind, courteous and really committed to our enjoyment. Rooms are great. We had a swim out room and the pool was nice and clean. Everything on the property is exceptionally well maintained. The food is very very good: especially the Mexican options. But all the restaurants offered a unique and quality experience, not just a cheap facsimile of culinary arts. My understanding is that the resort was full occupancy, but it never really felt like it. No wait times. No crowded pools. Beach chairs were always available. The beach is gorgeous. Beautiful sand and pitch to the water. It’s private feeling, with very few interlopers. We did have some unseasonable sargassum. Clearly not the resorts fault. But they did undertake a Herculean effort to clean it up (other resorts nearby did not seem to take the same care). Overall I can’t imagine wanting much more for a relaxing and easy getaway.