Secrets Maroma Beach Riviera Cancun

Where do I begin? Everything about Secrets Maroma Beach is amazing ! This is our fifth visit to the resort. We did a private transfer with Kalido Travel, and they were once again great. I highly recommend them On the first day we ran into a familiar face and friend we had met on previous trips Bramdon Gomez, he welcomed us home with a big hug and smile. Although Bramdon is now the building concierge in #27 he still checked on us daily at the pool to make sure we had everything we needed, he also had Gatorade sent to our chairs when I needed some additional hydration and had a special pizza prepared for my husband since he is a big pizza lover. He truly is an asset to Secrets Maroma and goes above and beyond to help please the customer and make you feel so special. We met our concierge Francie in Building 24 when we arrived and she was very friendly and helpful throughout the week, she helped with our Himitsu reservation, specific mini fridge requests as well as made sure she sent some Gatorade, ginger ale and crackers to the room when I was not feeling well. The pool concierges were all great starting with Edy (who we remembered from the past trip) as well as Manuel, Ezekial and Luis—they would greet me each morning and we would chat and check on us throughout the day to see if we needed anything at all. We had two rockstar pool servers Eder and I believe Ismar (not sure on her spelling) that were excellent, they provided outstanding service each day. If you see Eder, ask for a “Canelo Special” As you can see the staff is what stands out at this resort and there are so many people that are wonderful it’s hard to remember all the names. A couple standout performers from the preferred club and/or lobby bar were Jessica, Carly and Estrella—all were extremely efficient, friendly, and always asking if there was anything else they could provide. We loved some of the new renovations including the preferred club, Oceania, Seaside, Desires and theater were all beautiful and nicely done. it certainly enhances the resort and vibe. We look forward to some of the upcoming renovations including an additional pool and updating the Sugar Reef (sports bar) I know we missed some people but thanks to the entire team at Secrets Maroma you are truly outstanding and one of the main reasons we continue to come back.

The resort was beautiful and the staff were all very attentive and friendly. We had Angel as our concierge and he was Fantastic. Always very attentive, detailed, friendly and knowledgeable. Overall a memorable vacation!

Our room was nice & clean, most of the food was delicious, service was good, however a little t of staff there did not speak English, and there is nothing spectacular about this facility. The beach was full of seaweed which made it impossible to swim, the flag was red for all 7 days, meaning not safe to swim. We booked a large ocean suite with a swim out however, the ocean view was completely blocked by all the Bali Beds which are only available for guests who are welling to pay extra money to rent. I would not recommend this resort.

There is only one word to describe our entire experience at Secrets Maroma Beach - AMAZING! Everything was amazing, every little detail was amazing, the room was amazing, the food was amazing, the resort is amazing, and the staff was 2 steps above amazing! There is not one thing that we could find fault with. We booked Preferred Club and we enjoyed the little extra perks that come with that. The breakfast alone is worth the upgrade! I wish I could remember the names of all of the amazing staff that we came in contact with as they were all great, but too name a few - Roberto, our concierge; Angel, activities by the pool; Salvador at the Seaside Grill; the gentleman at the pizza stand; and David in the Preferred Club breakfast. All such incredibly kind and helpful people! We loved all the food and restaurant options. The nightly shows are great, the live music around the resort is great, as are the activities at the beach/pool. We are already looking forward to our next trip to this beautiful resort! Can't wait to be back in paradise!

Everything was well beyond our expectations for our honeymoon. The room was beautiful and the balcony jacuzzi overlooking the ocean was a huge plus. The staff cleaned our room multiple times a day and always left a surprise for us for turn down. The flower petals on the bed and jacuzzi filled with bubbles when we got back from a long day at the pool/beach was really very nice! Our concierge Guillermo was excellent. Every morning he messaged us the schedule of events that day and made himself available to us whenever we needed him; even coming down to the pool or beach to find us making sure everything was going great, which it was! We spent the first half of our trip at the pool mostly due to the seaweed issue on the beach. I guess location wise theres not much you can do against nature but the resort sure did everything they could to eliminate the problem as soon as possible to make the beach clean again. Every morning they had trucks hauling mounds of seaweed off the beach and then would rake the sand continuously, which helped greatly for the second half of the trip making the beach beautiful again. Also, the pool was so fun it wasn’t a bother to spend time there at all. They always had entertainment at or nearby the pool bar and the musicians noise level was always on point given the atmosphere of mostly couples trying to relax. This resort and its preferred club access was worth every penny. We really enjoyed having access to the preferred lounge. The bartenders Luis and Jesica are top notch and absolute pleasures to hang with for an espresso martini before dinner. The rest of the staff was amazing as well. From the concierge to the landscapers EVERYONE had a smile on their face and seemed enthusiastic to make our stay as enjoyable as possible. This is what really made the trip so great to be honest. The atmosphere was always uplifting and fun thanks to every person working at this resort, especially at the 24 hour Coco cafe which EVERY resort should implement! Also the shows were incredible! I don’t know where they find their performers but each one had wildly impressive talents that kept the nightlife entertainment lively and fun. We will be back!!