Secrets Maroma Beach Riviera Cancun

Secrets Maroma beach was the best trip we have ever taken. The resort was very clean, it was perfect for our honeymoon. The employees were the best. Hector, our concierge in villa 14 was amazing. Our maid kept our room very clean, and our minibar supplier, Efrain, was so nice and took care of all of our needs! The food at this resort was outstanding, and all of the servers were amazing as well.

Secrets Maroma Beach is a wonderful all inclusive resort. From the moment we arrived we were treated with kindness, every Employee that we came into contact went out of their way to make sure we had an excellent vacation experience. Our Building Concierge Brandon was most excellent. He always greeted us and made sure we had what we needed to make our stay memorable. He made sure we had the plan of the day every morning so we could make our plan. Brandon made sure that we had what we needed for our room and had snacks delivered every afternoon. There were a number of other Employees that we came into contact with but did not get their names. The barista in the morning remembered what we were drinking after the first day. Our waiters in every restaurant and the buffet were great, made sure we had what we wanted. Overall a great vacation.

Secrets Maroma Beach is genuinely stunning. The beach is exceptional, the food and beverage program is among the best we have experienced at any all-inclusive - Oceana and Himitsu were both outstanding, and in-room dining delivered every time. The physical property earns its reputation. What did not match the property's beauty was the execution around membership benefits. We are Diamond UVC members and Globalist status holders. Neither translated into a meaningful experience on this stay. Our room upgrade was not provided. Early check-in priority was not honored. A 25% membership discount was confirmed for a beach bed and reversed at the point of use with no remedy offered. The larger issue was not any single miss - it was the absence of a clear path to resolve anything once it went wrong. Staff were pleasant throughout. No one was empowered to fix the problem. If you are booking Secrets Maroma as a leisure traveler with no membership expectations, you will likely love it. If you are booking on the strength of UVC or Globalist benefits, verify every benefit before you arrive and get confirmation in writing. We will return to this brand. We are not sure we will return to this property until we see evidence that the accountability structure has improved.

The atmosphere was amazing. Customer service was impeccable. The resort was very clean and just a beautiful resort overall. Thank you to our concierge Francia Torres who checked in on us daily and made sure we were taken care of. Highly recommend!

Our visit to secrets maroma was outstanding. From when we first walked in the front doors the service day in and day out was phenomenal. Our personal concierge Bramdon in building 27 was outstanding. Every morning we received a message or call asking our daily needs. He went above and beyond for us. 10/10 service. We will definitely be back