Secrets Maroma Beach Riviera Cancun

What an amazing place. Our first time at this resort and we had the best time because of all the people that make this place run smoothly. Francia Torres: helped my husband arrange a surprise dinner on the beach for me. She even helped him navigate a menu for a picky eater like myself. They couldn’t do halal but had fish and the arrangements were beautiful. Additionally she greeted us with a smile and buenas dias everyday and it was a pleasure having her as our concierge. She deserves a promotion! Marcello and Joanne were part of the entertainment team and provided such great entertainment during activities they hosted. I enjoyed Joanne’s water aerobics classes and she was so friendly and kind. Marcello was hilarious when he hosted the bike tour and the rock show! They both were so fantastic along with the whole entertainment team. I enjoyed all their acrobatics shows as well. We had a partial ocean view room, building 23 room 2341. Beautiful view of the sunrise. The room was clean, AC worked well, and very spacious. The jet tub was also a nice plus. This place was not a party resort, and is adults only and I can see why it has the status “e” rating for hyatt resorts. The hyatt all inclusive app provides you the ability to order room service, see restaurant menus, and activities for the day. Sometimes the app glitches and so you can call room service or the concierge. We went mid August so there was sargassum( seaweed) on the beach. The resort did a great job of cleaning it up in the mornings but note that they don’t clean all day long.

The food was amazing and the atmosphere was laid back and indulging. The place you want to be for relaxation. Beware however that sargassum seaweed has invaded the beaches. They constantly work to clean it up at this resort, but you wouldn't necessarily want to get in the water.

Great experience as always. One of the best hotels in Cancun hands down. Food and staff are exceptional. I have been here about 4 times and it never lets me down. This time took a group of 12 to celebrate my mom's 80th birthday. They had an amazing time and even though construction goes on all day and some parts are blocked off, it did not affect our stay. So 5 stars all around. Only 2 negatives. the first one is the pickle ball...the actual pickle ball floor or whatever you call it is awful. It's plastic and not concrete so there are many many dead spots and the ball doesn't bounce. We ended up playing with tennis balls instead. And the second one...well I had not been to a resort in Mexico in over 4 years so I had no clue that smoking a cigar on the beach with no one around was against the law. I just didn't know. So I sat on the beach away from everyone and lit my cigar as I did before in the past. Shortly after a beach attendant walked up and told me I could not smoke a cigar on the beach (mind you I had no idea this was against the law, I did not know that Mexico now has to strictest smoking laws in the world). So I thought it was a hotel rule and I was upset. Had the staff member told me "Sir I am sorry but Mexico's new law does not allow smoking anywhere in public" I would have been like oh ok...I didn't know and that would have been it, I would have asked some questions and that's it, no big deal. I only smoke a cigar when I go on vacation, I don't consider myself a smoker. The hotel does have designated smoking areas inside the resort but that defeats the purpose of smoking a cigar. So I wish they had a small section on the beach to smoke and not hiding inside the resort. But again this was not a deal breaker. It is an amazing hotel with the best staff in Cancun. AAAAA+++++

Secrets Maroma Beach is absolute paradise. The phenomenal guest experience begins at check-in, surrounded by pristine white sands and pure luxury. What sets this resort apart is the attentive concierge service; the staff seamlessly handles dining reservations and daily requests with genuine warmth. From world-class dining to flawless poolside pampering, every single detail ensures you feel valued.

The resort was great, awesome service from the staff. My concierge Roberto was great as well, always great to run into him and chat, he would always keep us updated and help me and my fiancée out whenever we needed it.