Secrets Maroma Beach Riviera Cancun

From the moment we arrived to the moment we left, we were graciously welcomed to a relaxing, worry free, luxurious vacation. Angel, our concierge, ensured all our needs and wants were exceeded. As Angel told us when we arrived, “Welcome Home”.

Great atmosphere & service (Angel with concierge was very responsive & helpful)! Relaxing & enjoyable time!

Honestly, we felt this was our best vacation of the 4 times we have been there! The recent renovations are beautiful! The food was superb- so much better than last year! The entertainment was also terrific - much better shows! The beach was great! The spa was fantastic! Everyone was so terrific and helpful! There are so many people to acknowledge, but here are a few: Miquel- Concierge for Building 24 Carlos - Manager of World Cafe Estafano- I think that is her name. She is a manager, and was at Seaside one day, but she looks over other restaurants also Roberto - server in World Cafe Freddy - server in World Cafe Hostess (I do not know her name) in World Cafe. She was there last year also. The woman who cleaned our room in the morning and the woman who turned down our bed at night There are so many people who made our stay amazing!!!

We just got back from An amazing stay here. My Husband and I went for a business trip but also time away for the 2 of us. It was perfect. All the staff were so friendly and helpful. Especially our concierge Angel! The spa was the best I’ve ever had and the beach…. So beautiful. It’s was clean and quiet. Highly recommend ❤️

This was my 9th time visiting Mexico and my first time staying at Secrets Maroma. I chose this resort based on the great reviews, but looking back, I wish I had researched more about the vibe and whether it matched what I personally enjoy. Arrival & Check-In Check-in itself was pretty quick, but surprisingly, the welcome drink took about 10 minutes to arrive. I’ve never experienced that at other resorts, so it definitely stood out. The lobby was honestly the worst I’ve seen for a so-called 5-star resort. It didn’t feel luxurious at all. My advice: don’t expect much here so you won’t be disappointed like I was. Room We were assigned Building 14, second floor, the furthest room in that building. The room was okay — nothing special. The highlight was the large two-person bathtub, which was great. Resort Grounds & Beach The resort grounds are beautiful. Out of our 5 days, we could only swim in the ocean 3 days due to waves and seaweed, but when we could swim — wow. The beach is absolutely stunning (I’ll add photos). We rented a cabana one day from 9am–5pm, and honestly… I didn’t want to leave. Totally worth it. PROS ⭐ Food – AMAZING Hands down the best part of this resort. Every restaurant was fantastic. They even have pop-up grills by the pool every day at noon. Everything was delicious and perfectly prepared. Best part? No reservations required for any restaurants — which was super convenient. ⭐ Service For the most part, service was very good. CONS ❌ Entertainment – Very disappointing Daytime entertainment was minimal. One day I spent all day at the pool and the only activity I saw was bingo with just a few people. At most resorts, staff actively engage guests — but don’t expect that here. Evening shows were average at best — simple acrobat performances in the theater. In the lobby, it was usually Latin music or piano playing. At 10pm they had a silent disco: • First night — in the lobby with FULL lights on (shocking) • Second night — finally in the club with dim lights (how it should be) • Another night — karaoke Overall… pretty boring. I believe this is because about 80% of guests are 60–70+ years old. I really wish I paid more attention to that in reviews. For us in our 40s, entertainment matters. We wanted a more lively, fun atmosphere. ❌ Birthday disappointment I came here for my birthday. When we arrived, there was a note and a small treat saying “Happy Anniversary” — NOT birthday (how do you mess that up?). On my actual birthday? Absolutely nothing. No balloons, no room surprise — very disappointing. ❌ Room service mistakes Twice, I received the wrong sandwich. ❌ Prices inside the resort – INSANE • Nausea medicine: 8 pills for $35 🤯 • 25-minute foot massage: $140 🤯 Completely ridiculous pricing. I honestly wish people wouldn’t use these services so they’d be forced to make prices reasonable. Final Thoughts If you’re looking for fun daytime and nightlife entertainment — spend your money elsewhere. If you want great food and a beautiful beach, then Secrets Maroma delivers — just don’t set your expectations too high. If this is your first time traveling, you’ll probably love it. But for a well-traveled person who has been all over the world — this resort fell short.