Secrets Maroma Beach Riviera Cancun

Another wonderful trip to Secrets Maroma special shout out to Willy the concierge’s in building number 17 who made our trip very special and seen to it that we had everything we needed also, Manuel the beach concierge‘s. What a great time we had always there for us Ready to meet our needs at any time and also would like to thank Erica. What a special person over overall the property has grown over these 15 years that we’ve been members and we continue to enjoy Secrets Maroma every time we go back they do not disappoint and always go above our expectations. Thank you for a wonderful trip. House keeping was on point every day. The food at every restaurant was amazing. We had a wonderful time at the Wine cellar with Pablo he is just wonderful!

Our experience was top notch. The food was superb, the staff was outstanding, and so was our concierge. Our favorite server was Freddy, he was the man. Our concierge was Marco, and he made everything so easy, enjoyable, and readily accessible. Didn’t even realize this was a bucket list item until I checked it off. I highly recommend.

If you are trying to escape for bit to relax and be offered variety this is the place. The atmosphere is calm and relaxing, staff is great and they go above and beyond. For me the what I loved the most was being offered variety in one place without having to go out of the resort and the all-inclusive made it better. Definitely book and try it out.

We’ve been coming to Cancun for family vacations once or twice a year since 2011, and after staying at nearly 20 resorts (Excellence, Finest, Ziva, Live Aqua, Riu, Grand Fiesta, Atelier, and more), Secrets Maroma Beach Riviera Cancun is easily in our top three. This resort exceeded our expectations in every way. It ranks among the very best for food, service, aesthetics, and entertainment. Every restaurant was consistently excellent, and even the breakfast and lunch buffet were some of the best we’ve had in Cancun. We stayed in the Preferred Club, and our concierge, Roberto, was truly the highlight of our trip. He went above and beyond every single day, checking in on us, making sure everything was perfect, and even finding us at the beach just to let us know our room was ready. His attention to detail made us feel genuinely cared for. A few other team members deserve recognition as well: * Mauricio at the Preferred Club beach made every beach day relaxing and enjoyable. * Alejandro at Coco Café always greeted us with a smile and even remembered our names and our usual orders. * Abelardo at Seaside Grill/Oceana gave us one of the best examples of service we’ve ever experienced. After noticing we were getting eaten by mosquitoes, he literally ran to find bug spray for us without us even asking. * Pablo at Bordeaux also provided outstanding service and made dinner a memorable experience. The resort itself is stunning. The rooms are beautiful, and in our opinion, Secrets Maroma has some of the best restaurant and resort interior design we’ve seen. The entertainment completely blew us away. We visited over the Fourth of July, and the celebration included a spectacular fireworks show, live concert, and an incredible buffet dinner. What surprised us even more was that every single night featured a themed show along with a large dinner buffet. At most resorts, events like these are reserved for special occasions or happen once a week. Here, it was a nightly experience, and every evening felt unique and well executed. Despite how much was happening around the resort, it never felt overcrowded. Restaurants were easy to enjoy, the beach was spacious, and there was always something to do no matter what type of traveler you are. If you’re looking for an all-inclusive in Cancun that truly delivers on food, service, atmosphere, and entertainment, Secrets Maroma Beach Riviera Cancun absolutely deserves a spot at the top of your list. We’ll definitely be back.

⭐⭐⭐⭐⭐ An Anniversary We Will Never Forget – Secrets Maroma Beach Riviera Cancun My husband and I chose Secrets Maroma Beach Riviera Cancun to celebrate our 17th anniversary together and 14 years of marriage. Like many travelers, I spent weeks researching resorts, reading reviews, and watching videos before finally deciding to book. Looking back, I can confidently say that choosing Secrets Maroma was one of the best travel decisions we've ever made. Before we even arrived, we already knew we were in good hands. I have to first recognize Erica, who communicated with us before our stay. Her communication was exceptional from start to finish. She helped us arrange our anniversary experiences ahead of time, answered every question we had, and made planning completely stress-free. If the service before arrival was any indication of what was to come, I knew our stay was going to be phenomenal—and I was absolutely right. The moment we arrived, we were warmly welcomed by Vicente from the bell staff. He immediately greeted us with a smile, took care of our luggage, and escorted us to the Preferred Club concierge. Within minutes we were seated with a glass of champagne while our arrival details were confirmed. One of the biggest highlights of booking a Preferred Club room was the personalized service. However, what impressed me even more was seeing that same level of hospitality extend throughout the resort. It never felt like great service was reserved only for Preferred guests—you could genuinely tell that hospitality is simply part of the culture at Secrets Maroma. We appreciated receiving a map of the resort and a full overview of the property. Although we politely declined learning more about the Unlimited Vacation Club because we wanted to maximize every minute of our anniversary getaway, there was absolutely no pressure. They respected our decision completely. Ironically, after experiencing everything this resort had to offer, my biggest regret is not taking more time to learn about it because the experience itself proved how valuable it could be. Our first evening immediately set the tone for the rest of the trip. We attended the Fusion Show, and it was spectacular. Every performer was incredibly talented, but the saxophonist absolutely stole the show. His performance alone was worth stopping to watch, and we happily tipped him because he was that entertaining. We had a private table near the stage, and our server, Raul, made the evening even more enjoyable. He laughed with us, checked on us often, and truly made us feel cared for. The following morning was our anniversary. Our Preferred Club concierge, Guillermo, helped arrange a private breakfast in our suite, and it was one of my favorite moments of the trip. One thoughtful feature we absolutely loved was the hidden service cubby built into the room. Fresh coffee and room service could be delivered without disturbing us, making the experience feel even more private. Eric delivered our breakfast and beautifully arranged everything for us. The food arrived hot, fresh, and honestly exceeded our expectations for room service. After breakfast we headed to our reserved Balinese Bed by the pool. If you're wondering whether it's worth booking... the answer is absolutely yes. In fact, we loved it so much that we booked it again the very next day. Our personal pool concierge, Eiran, made sure our champagne stayed chilled, our drinks never went empty, and we always had fresh ice water nearby. While food could easily be delivered to us, we actually enjoyed getting up to explore the different food stations around the pool because there were so many delicious options to choose from. Between the music, the poolside atmosphere, fresh food, and even the ice cream cart making its rounds, the entire day felt like exactly what an all-inclusive vacation should be. That evening we enjoyed the private Hera Anniversary Dinner on the beach. One detail that really stood out to us was that the wine concierge actually came to our room beforehand to discuss different wine options and help us choose the perfect bottle for dinner. Again, it was another example of the personalized service that makes Secrets Maroma different. Dinner itself was beautifully prepared and incredibly romantic. While it lasted a little longer than we expected, it still gave us plenty of time afterward to enjoy the evening entertainment. The Silent Disco was so much fun to watch, and afterward we spent time at both the lobby bar and the Preferred Club Lounge. The bartenders were fantastic, everyone was welcoming, and I especially appreciated that many of the staff comfortably spoke both English and Spanish, making every interaction feel natural and effortless. The Preferred Lounge also offered food throughout the evening, making it another wonderful place to relax. On our final full day we booked an Amstar excursion to Isla Mujeres aboard a Cancun Sailing catamaran. Although we experienced a small transportation hiccup that wasn't the fault of Amstar, the catamaran crew was phenomenal. They were energetic, professional, and made the entire excursion so much fun. It became another highlight of our trip, and we'd happily book it again. That evening we ended our vacation with dinner at Bordeaux, the French restaurant. I cannot say enough wonderful things about this experience. We were greeted by Nicoletta, whose warmth and attention to detail immediately set a romantic tone for the evening. From walking us to our table to thoughtfully placing our napkins in our laps, every small detail felt elegant and intentional. Our server, Francisco, elevated the evening even further. His recommendations, attentiveness, and personality made us feel incredibly special. Then there was the food. The ratatouille appetizer completely surprised me. I've never had something so simple deliver so much flavor. I honestly could have ordered several more servings. The French onion soup was absolutely incredible, with a perfectly crisp, cheesy crust and rich flavor that I'll probably think about for a long time. My Chicken Cordon Bleu was unlike any version I've ever had before. The addition of mozzarella made it absolutely exceptional. To finish the meal, we were presented with the sweetest dessert trio, including a chocolate piece that read "Secrets Maroma." It felt like such a thoughtful goodbye and perfectly reflected how much this resort truly wants every guest to leave feeling appreciated and excited to return. By the end of dinner, I genuinely didn't want to leave. That feeling carried into our final morning. We settled our account the evening before departure, so checkout took less than five minutes. Alvaro from the bell staff once again assisted us with our luggage, confirmed our transportation had arrived, and wished us safe travels. From beginning to end, every interaction reflected the same level of professionalism and genuine kindness. The food was consistently outstanding, whether we were enjoying fine dining, room service, breakfast, or simply ordering nachos by the pool. The drinks were equally impressive, and we loved having sparkling wine and bottled wine available in our suite. Speaking of the suite... Our Preferred Club Honeymoon Suite exceeded every expectation. It was spacious, immaculately maintained, and incredibly comfortable. The housekeeping staff did an amazing job every day, and our anniversary turndown service—with beautiful decorations waiting for us—was one of the sweetest surprises of the trip. The private plunge pool on our terrace became one of our favorite places to unwind in the evenings. Inside, we loved having the oversized jacuzzi tub, dual rainfall shower heads, separate vanities, and even the rotating television that could be enjoyed from both the living room and the bedroom. Every detail of the room felt intentionally designed to create comfort and luxury. Beyond the accommodations, the grounds throughout the resort were immaculate. Every garden, pathway, pool, and beach area was beautifully maintained. More importantly, every employee we encountered seemed genuinely happy to be there, and that positivity was felt throughout the entire property. There are beautiful resorts all over the world. What makes Secrets Maroma truly exceptional isn't just the breathtaking beach, luxurious accommodations, incredible food, or endless amenities. It's the people. To Erica, Vicente, Marianne, Guillermo, Eric, Eiran, Raul, Nicoletta, Francisco, Alvaro, the incredible entertainment team, the saxophonist, every bartender, every chef, every housekeeper, every concierge, and every employee who greeted us with a smile—thank you. You made us feel celebrated. You made us feel cared for. You made our anniversary unforgettable. If you're considering Secrets Maroma for an anniversary, honeymoon, birthday, or simply because life deserves celebrating, I cannot recommend this resort highly enough. Bring cash to tip the staff because every single one of them earns it. We arrived hoping for an unforgettable anniversary. We left with memories that will stay with us forever. We are already planning our return.