Secrets Maroma Beach Riviera Cancun

We enjoyed our time at Secrets Moroma. All the stuff was super nice. Our concierge, Angel, was fantastic

Dear Team, I wanted to take a moment to share our experience following a truly wonderful week at Secrets Maroma. This was our first trip to Mexico, and the level of hospitality exceeded all of our expectations. From the moment we arrived, we were welcomed with genuine warmth—every “hola,” every smile, and every interaction felt authentic. It honestly reminded us of a Disney-like experience in the best way possible—where every detail is intentional, and every team member contributes to something special. The food was exceptional throughout our stay. The Japanese restaurant quickly became our favorite—we enjoyed it so much that we dined there twice. While I unfortunately don’t recall our server’s name, he was a shorter gentleman who mentioned he had been with the resort for 17 years—his service was outstanding and truly memorable. As Preferred guests, we also appreciated access to the exclusive restaurants and elevated experiences. We would especially like to recognize Margarita (hostess), along with David and Alexis—both incredibly polite, attentive, and accommodating. At the main lobby bar, we had the pleasure of getting to know Carmen and Felipe. They introduced us to tequila in a way we had never experienced before, even arranging a private tasting with Arturo one evening. It was both educational and delicious—an unforgettable highlight of our trip. A special mention goes to Katya, a hostess who consistently greeted us with a genuine smile—it was clear she takes great pride in her role. Domingo, our server at Bordeaux (also with 17 years at the resort), provided exceptional service. Seeing so many long-tenured team members speaks volumes about how well your people are taken care of. We spent our first few days by the pool, enjoying the relaxed atmosphere and thoughtful touches—from sunglass cleaning to ice cream and fresh fruit service. These small details made a big impact. The daily activities were also fantastic—especially the paella and pizza sessions, as well as the painting classes. I even took a Spanish lesson with Uriel, who was incredibly patient and clearly passionate about teaching. To finish our stay, we moved to the beach and rented beach beds—an experience we highly recommend. Hugo, the beach concierge, and Isamar, our server, were both exceptional and made those days incredibly relaxing and enjoyable. Marcelo, our building concierge, also ensured that every detail of our stay was seamless and personalized. Overall, this trip was a special one for us as we celebrated our 10-year anniversary. It’s clear that Secrets Maroma prioritizes hiring and developing people who are caring, engaged, and truly hospitable. For our first experience in Mexico, we couldn’t have asked for anything more. Thank you again for such a memorable stay—we are already looking forward to returning, this time for an even longer visit.

From the time we arrived until we left our entire stay was phenomenal from beginning to end.

Excellent service from our concierge Katya. The best ever! Great food! Too many people around the pool! Lot’s of sea weeds OMG!

This was our 3rd stay at Secrets Maroma and we are as in love as ever! This resort is at the top when it comes to just about everything you would wish for. Start with location. Maroma beach is one of the most beautiful when the sargassum is out to sea. While we were there it was minimal. As always the workers are so hard after it and trying to keep things clear. Our room was everything we could ask for in the way of comfort. We had excellent housekeeping and mini bar service. As far as concierge goes we were totally attended to by first our UVC concierge Zayda and Luis, and by Issac our UVC rep. And then by Marcelo Marin our building 16 concierge. He couldn’t have been more attentive. Any need or concern we mentioned was immediately addressed. Thanks Marcelo! The pool attendants work so hard and are so pleasant. We had numerous conversations with Franco and he always able to help us find what we needed. Even making some spa and cabana reservations for us. Our beach waiter Dario ( spelling ?) was on the spot and our fav pool bartender was Omar. The entertainment team is awesome and I wish I remembered their names. They work ALL day long to give the guests a fun experience. One name I definitely remember is Hector. Thank you Hector for all the fun! You were always there!❤️ To sum it up we had an awesome vacation and Maroma remains one of our absolute favorites!