Secrets Maroma Beach Riviera Cancun

Resort is well kept and very well organized . I’ve worked an stayed in many Secrets resorts and this is one of the best. The food is very good with a large selection and smaller more intimate restaurants and the drinks are also very good especially at the lobby bar. They will do a great job with your corporate group or wedding . Shoutout to Cindy from groups/events for her hard work making it such a memorable and well organized trip .

Excellent customer service. Excellent food and food choices. Beautiful, well manicured grounds. Highly recommend. Can’t wait to go back.

We had a wonderful time at Secrets Maroma Beach. We stayed in a honeymoon suite. The room was beautiful and spacious. The resort was beautiful. All the staff were friendly and helpful. The activity staff go out of their way to get everyone involved in the many activities offered. We had the best personal concierge- Guillermo in building 17. We can’t wait to go back again.

Outstanding property just 35 minutes from the Cancun airport. I like how it was a smaller resort and the layout of the buildings of a horseshoe made it easy to get around. We stayed in an ocean front room in building 17 and it took less than 5 minutes to walk back to the main building where most of the restaurants were. We have Guillermo as our concierge and he was AWESOME! Anything we needed he got. Asked for something to heat some water and next thing you know we had a kettle pot. Checked on us out at the beach to see if we need anything. That's the type of service that will make us come back. Not great with getting names as we were there only 5 days but I can't tell you anyone who didn't provide great service with a smile on their face. Won't hesitate to go back and hopefully soon!

We had a great time and really enjoyed this resort. We’ve been going to Secrets and Dreams resorts for 20 years. Our room (1724) was ocean front, and it was amazing. Not just the view, but the room itself and the patio tub was in great shape- not run down or old-feeling. The resort overall is in great shape and very clean. Our building concierge Guillermo did a fantastic job, constantly checking in with us in person to make sure all our needs were met, even coming down to find us on the beach. The pool chairs were mostly taken if you don’t get one early on in the day, but we like the beach and there was plenty open through the day. Marco was our favorite waiter at the beach. Be ready for a sales pitch when you get in. We didn’t expect that at all as we haven’t experienced that before. As Preferred Club guests, we felt like we should have been taken to a separate area for check in, but we were made to sit near the bar while they tried to sell us into a ‘timeshare breakfast’ sales meeting like everyone else. We were persistently offered discounts on massages or beach beds in exchange for our attendance, but we wanted none of that and kept telling the very nice person that we weren’t interested only to be offered more in exchange for signing up for the meeting. It was quite annoying. The first ‘no thanks’ should have been enough, and not surprisingly, our wait to check in was over immediately after the sales pitch concluded… It felt totally intentional. We’ve never had to wait to check into a high end resort like that. We were a bit disappointed with the preferred club bar. On our first stop by the bar when we got there, we waited for a couple minutes just to get the bartender’s attention. He didn’t even acknowledge we were there. Eventually a waiter walked behind the counter and took care of us. It wasn’t uncommon to wait like that as the only customer at the PC bar and we caught a few other couples surprised by that. Bar staff there seemed to be very preoccupied by filling orders for wait staff to take to the beach. It’s also completely open-air and therefore affected by weather and they didn’t have any better liquor than the other bars that I could tell. At the Dreams resort in Cancun we visited last time, the Preferred Club definitely felt more upscale - it was in a separate building, enclosed with exclusive food options, top shelf liquor, and waiters focused only on keeping Preferred Club guests happy. We did’t get the sense that the Preferred Club was worth it in that regard. The restaurants had fantastic food - truly great food. One exception was that I was disappointed in the sushi at Himitsu. They used to hand craft every sushi roll just like anywhere else. The spicy tuna roll was a refrigerated pre-made roll of rice with a drizzle of some tuna mix on top. Same with the salmon roll. Not good, but I still ate it. Oceana, Bordeaux and Portofino were outstanding. The beach was great at first. On the 22nd, seaweed started rolling in and they can’t keep up with it. It’s quite a project with tractors constantly running on the beach and it still piles up. We were glad we had the first two days of a peaceful beach with clear water before the mess. Hopefully it slows down soon. In all, we highly recommend Secrets Maroma and we may go back. Resort staff is very engaging and there seems to be something going on all the time. It’s not loud and doesn’t have a party atmosphere but there were lots of fun people to chat with and lots of young couples.