Secrets Maroma Beach Riviera Cancun

I went with my husband and we had a wonderful stay at Secrets Maroma. The service was fantastic and all the staff were very helpful, friendly and went above and beyond for us at all times. Our personal concierge Marco offered exceptional service and let us know daily of all the activities and events happening each day. The service at the pools was top notch and they made our days relaxing and enjoyable. We’ve been to several Secrets Resorts and this one by far was the best. We will definitely be back. Thank you for such a wonderful holiday.

We recently stayed at Secrets Maroma Beach and had a wonderful all-inclusive resort experience. Upon arrival, we were warmly greeted by Carmen, who brought us champagne at check-in. We had met Carmen during a previous visit two years ago, and it was such a nice personal touch that she remembered who we were. Our building concierge, Francia, was also outstanding and took care of anything we threw her way. I looked forward to her morning texts each day, which gave us the details of what was happening around the resort and helped us make the most of our stay. Each morning began at World Cafe, where almost everything seemed to be an option and there was always a great way to start the day. Roberto “the machine” was our guy and made sure we had everything we needed. He clearly enjoyed his job, and it showed in the energy and care he brought each morning. Most days, we found ourselves spending time around the pool, which quickly became one of the highlights of the trip. The atmosphere was relaxed and welcoming, and we especially enjoyed meeting and interacting with other guests throughout the day. Another special part of this visit was reconnecting with Alberto, a pool staff members we had met during a previous stay. Marvin, another pool server, also did an excellent job keeping us hydrated and comfortable with his prompt, attentive service. The food across the different restaurants was excellent, which made each evening feel like a special part of the vacation. In particular, the French and Italian restaurants stood out as favorites, with memorable meals and a quality that exceeded what we typically expect from an all-inclusive resort. After dinner, we would typically head to the lobby for one last cocktail and to enjoy the evening entertainment. Estrella was our person each evening she worked, and what a joy she is. She helped make those evenings feel even more special, and we look forward to seeing her again on a future visit. The staff truly make a huge difference in the guest experience at this resort. Many of them mentioned that they had worked there for multiple years, which says a lot. It certainly appears that Secrets management takes care of their team, and that sense of pride and continuity comes through in the way guests are treated. Overall, Secrets Maroma Beach offered the perfect mix of relaxation, great food, and a friendly social atmosphere. We left with very positive memories and would gladly recommend it to anyone looking for a beautiful, adults-only getaway with excellent dining and an enjoyable pool scene. It was exactly what we were hoping for and the reason why we continue to come back each year.

We had the best time EVER! It was relaxing, beautiful, accommodating and overall amazing. For the price, we were astonished with the amount of amenities and service the resort had. The hospitality was top notch, the food was phenomenal, and the resort was picture perfect. We enjoyed the pool side beds, the spa experience, and our beautiful swim out room. The location was perfect, and it was peaceful and quiet. The room was always clean and beds made and turned down each day. Room service 24/7 was an unexpected treat. We wanted for nothing, didn’t need to lift a finger and came home as relaxed as ever. Time to hire a butler lol! Thank you for the amazing and wonderful memories we have from our honeymoon. We will never forget our trip.

My Husband and I love to vacation at Secrets Resorts. We love the all inclusive experience , the events , the entertainment and the staff. Maroma was a great choice this year. By day 2 of 7 staff had our names and celebration memorized. Our Concierge Bramdon Gomez went above and beyond daily to make sure we were happy and comfortable. Our Pool Cabana attendant Ana was so sweet and attentive. Manny the pool concierge also made sure we were always taken care of. Sadly we didn’t get to enjoy the beach due to heavy seaweed but it didn’t stop us from parasailing and enjoying the resorts pool. My husband and I travel often and have busy schedules so it’s always such a treat to disconnect and relax. The staff at Secrets Maroma Beach made this another memorable vacation for the books!

. This trip was amazing, we plan on coming back! The food and drinks were delicious. The nightly shows were always so fun to watch too! But the piece that makes this resort unforgettable is that the service was absolutely spectacular. Each and every one of the staff members that we interacted with were exceptionally pleasant to talk to. There are a few people who are worth mentioning though, that I think deserve a special shoutout! Àngel (concierge 23)- went above and beyond to make sure everything for our stay was going well Edgar at the swim up bar- amazing bartender, fun to chat with Roberto at the cafe- super attentive, would stop and say hi to us everyday, always looked forward to seeing him every day at breakfast or lunch Marcelo, Emiliano, Angel (aka brown sugar) and Isabella from entertainment- they made me laugh at least a hundred times; they were all extremely fun. Emiliano also was great with names and made it a point to get to know people during their stay One last thing that made this trip great is that as someone working towards being more fluent in Spanish, every single staff member at the resort was so patient and helpful in the learning process. I never felt rushed or judged if I tried to practice my Spanish no matter how bad I butchered a sentence, and they would sometimes go out of their way to explain the mistake so I could better understand