Secrets Maroma Beach Riviera Cancun

There is only one word to describe our entire experience at Secrets Maroma Beach - AMAZING! Everything was amazing, every little detail was amazing, the room was amazing, the food was amazing, the resort is amazing, and the staff was 2 steps above amazing! There is not one thing that we could find fault with. We booked Preferred Club and we enjoyed the little extra perks that come with that. The breakfast alone is worth the upgrade! I wish I could remember the names of all of the amazing staff that we came in contact with as they were all great, but too name a few - Roberto, our concierge; Angel, activities by the pool; Salvador at the Seaside Grill; the gentleman at the pizza stand; and David in the Preferred Club breakfast. All such incredibly kind and helpful people! We loved all the food and restaurant options. The nightly shows are great, the live music around the resort is great, as are the activities at the beach/pool. We are already looking forward to our next trip to this beautiful resort! Can't wait to be back in paradise!

Everything was well beyond our expectations for our honeymoon. The room was beautiful and the balcony jacuzzi overlooking the ocean was a huge plus. The staff cleaned our room multiple times a day and always left a surprise for us for turn down. The flower petals on the bed and jacuzzi filled with bubbles when we got back from a long day at the pool/beach was really very nice! Our concierge Guillermo was excellent. Every morning he messaged us the schedule of events that day and made himself available to us whenever we needed him; even coming down to the pool or beach to find us making sure everything was going great, which it was! We spent the first half of our trip at the pool mostly due to the seaweed issue on the beach. I guess location wise theres not much you can do against nature but the resort sure did everything they could to eliminate the problem as soon as possible to make the beach clean again. Every morning they had trucks hauling mounds of seaweed off the beach and then would rake the sand continuously, which helped greatly for the second half of the trip making the beach beautiful again. Also, the pool was so fun it wasn’t a bother to spend time there at all. They always had entertainment at or nearby the pool bar and the musicians noise level was always on point given the atmosphere of mostly couples trying to relax. This resort and its preferred club access was worth every penny. We really enjoyed having access to the preferred lounge. The bartenders Luis and Jesica are top notch and absolute pleasures to hang with for an espresso martini before dinner. The rest of the staff was amazing as well. From the concierge to the landscapers EVERYONE had a smile on their face and seemed enthusiastic to make our stay as enjoyable as possible. This is what really made the trip so great to be honest. The atmosphere was always uplifting and fun thanks to every person working at this resort, especially at the 24 hour Coco cafe which EVERY resort should implement! Also the shows were incredible! I don’t know where they find their performers but each one had wildly impressive talents that kept the nightlife entertainment lively and fun. We will be back!!

Service was exceptional. We got married here and the wedding team was awesome! Pictured were beautiful. I loved all of the staff, food, pool, and drinks. Would highly recommend. The level of service they provide is insane.

We returned to Secrets Maroma Beach to celebrate our 10-year wedding anniversary, the same place we spent our honeymoon, and it exceeded every expectation. This trip meant a lot to us, and the team exceeded that responsibility. From the moment we arrived, Paula made us feel welcome and taken care of. She helped us get checked in smoothly and assisted with our room upgrade, which turned out to be one of the best decisions we made. We upgraded to an oceanfront room, and the view was absolutely incredible. Starting each morning with the sunrise and having direct access down to the pool and beach made the entire experience feel effortless and special. Our personal concierge, Guillermo Saldana, was exceptional. Friendly, attentive, and proactive, he truly went above and beyond to make our stay memorable. We had coffee delivered to our room each morning, our favorite drinks and snacks in our room and he was always quick to respond to any questions or requests. Another meaningful touch was connecting us with Aidee Peralta, who I had originally emailed nearly a year ago while planning this trip. We struck the perfect balance between relaxing and enjoying activities. We spent plenty of time at the beach and the beautiful infinity pool, but also joined in on several activities throughout the week: A Spanish lesson with Joanna, who was fantastic and taught us a lot Bracelet making (which our daughter loved)! Kayaking in the ocean, where Alejandra (“Ally”) patiently helped us stop paddling in circles The service across the resort was outstanding. Manuel, quite literally saved our trip by finding my wife’s phone. At the restaurants, we had consistently excellent meals and service, with Antonio and Francisco standing out. We especially loved the Sugar Reef bar, where we could grab a drink and also play ping pong, shuffleboard, and even mini golf. The nightly entertainment was also a highlight, particularly the Mexican show and live music. What stood out most was the culture of the staff. Everyone genuinely seemed committed to making guests feel welcomed and at home in the Mexican Caribbean. With two young kids and busy lives, this trip gave us a rare chance to slow down, reflect on the past 10 years, and enjoy meaningful time together in a beautiful place surrounded by kind people. We cannot recommend this resort highly enough, and we definitely won’t be waiting another 10 years to come back.

We visited Secrets for the first time. Everything was wonderful. Very clean resort. Love the service at the pool. Waiters were awesome and very friendly. It was very comfortable knowing that the waiters served your drinks at the pool. Drinks were awesome. All the restaurants were excellent. Pool restaurants were very convenient. Burgers were the best. Pizza was exceptional. Maid service was excellent. We did not like the dress code in the restaurants. We are on vacation and like to dress casual. Why do the men have to wear long pants not necessary. Our concierge was very knowledgeable and help us a lot.