Secrets Maroma Beach Riviera Cancun

Yes, we went back for a two weeks stay in this Great resort. We enjoyed the the surroundings and high quality of the overall quality of service. We do enjoy the beach and I think that more efforts should be made to clean the sea weeds which were plentifull this year. I understand that all the rooms will be renovated this year and this really needed. Hope to gent back next year.

Ok so the Maroma beach is in one of the best locations in Mexico. If you are a couple looking for a holiday here you should absolutely avoid Cancun of course. Also the coast line of Mexico along the front at Cancun is not the best largely due to the lagoon water mixing with the sea water. You won't see the crystal clear waters that Mexico is so famous for along this front. At the Maroma however the beach is perfect and the Caribbean sea at its best. The service here is impeccable and they are very accommodating. If you have any issues don't be afraid to speak up and they will endeavour to resolve them for you. The hotel itself has a great layout, particularly at the beach end with the pool. Cabanas on the beach and in the gardens offer privacy and a luxury experience. The food here however is not great in the restaurants. The food is not bad its just not of a high standard and has portion control written all over it. Starters tend to be a small token offerings with some average presentation. The grill is probably the best option but be aware that some of the steaks appear to be soaked in brine. The buffet option however is my pick with the best food. It always has an Incredible selection of lovely food particularly at breakfast. There is literally everything you would want. The rooms are lovely with a modern fresh feel with a couple of blocks still being refurbished. Opt for the lagoon swim up room - it's worth it! As for the premium experience with the Maroma members offering... it's not. You don't really get anything that's of any value in my opinion. Overall a great hotel with friendly helpful staff that go above and beyond. Definitely a hotel that I will be visiting again.

Resort grounds, service staff, level of service provided, beach, rooms, and everything else - Excellent. Did not live up to expectations at all when it came to food and delivery of food. Took for ever to get food from any location except buffet or course. Staff continually apologized for delay - Grade on this was D. Food - Very average at best, if that. Very disappointing. Keep in mind I am a vacation club member and am loyal to the brand, until now. Will not visit again.

This resort is wonderful! I can’t recommend this place enough. You will not be disappointed regardless of the room you stay in. We have stayed in the honeymoon suite as well as the tropical room and they both have exceeded our expectations. The staff will take great care of you and the activities will keep you engaged if you desire.

The resort was clean and well maintained. We had a fabulous room. The beach had a lot of seaweed, but the resort staff worked very hard to clean it up every day -- nothing they can do about Mother Nature. The people were all so friendly and helpful --especially our concierge Fabiola. Dream Makers Vacation Services was amazing as always. Thanks Mike!!