May 20, 2017 for 3 nights for 2 adults.
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Secrets Maroma Beach Riviera Cancun in Playa del Carmen, Mexico
The leaves of tall palms rustle in the gentle Caribbean breeze as the fragrant aroma of tropical flora fills the air, beckoning guests to explore the paradise that is Secrets Maroma Beach Riviera Cancun. This adults-only all-suite playground invites guests to pursue every indulgence while being pampered by an attentive staff in a breathtaking setting along the coast of the Yucatan Peninsula. Suites are designed with a focus on simplicity and romance, with four-poster king beds or two double beds, in-suite Jacuzzi for two, and private, furnished terrace. Swim-out suites provide direct pool access, while all rooms are elegantly appointed with thoughtful amenities. Guests who download the Secrets Resorts and Spas app enjoy Unlimited Connectivity during their getaway, including free wi-fi anywhere on the resort, free calls to the US, Canada, and landlines, and access to dining menus, restaurant times, and facility information. Every guest of Secrets Maroma Beach receives the royal treatment, but Preferred Club members enjoy an extra hint of luxury, including afternoon hors d'oeuvres, daily continental breakfast, and access to the Private Preferred Lounge.
The resort boasts nine eateries and seven bars specializing in everything from Western favorites to Pan-Asian fare, and savory, local seafood. Foodies who favor an even wider variety may find themselves enjoying a different delicacy daily with the Sip, Savor & See Dining Experience, which provides guests with the opportunity to sample the cuisine at 60 surrounding restaurants as part of the all-inclusive Unlimited-Luxury® package. Secrets Spa by Pevonia is a sanctuary for the senses, offering healing hydrotherapy, relaxing aromatherapy, and an array of massages and treatments that focus on pain relief, relaxation, and even skin care. Exciting events and nightlife options include the Stargazing Rock n' Roll Party, Desires Music Lounge, and an endless list of land and water activities. At Secrets Maroma Beach Riviera Cancun guests are welcome to try everything, or do nothing at all.
Location of Secrets Maroma Beach Riviera Cancun
Nearest Airport: CUN
Amenities for Secrets Maroma Beach Riviera Cancun
- General Information
- 412 Suites
- Adults Only
- 24-Hour Room Service
- Swim-Up Bar
- 7 Restaurants
- 7 Bars
- Beach Wait Service
- On-Site Amenities
- Fitness Center
- Game Room
- Outdoor Whirlpool
- In-Room Amenities
- Turndown Service
- DVD Players
- Hair Dryers
- Satellite Television
- iPod Docks
- Beach Volleyball
- Mini Golf
- All Inclusive
- Honeymoons & Romance
- Spa & Wellness
- Summer Getaways
Reviews for Secrets Maroma Beach Riviera Cancun
My husband and I stayed a week at Secrets Maroma Beach and overall we were very happy with our trip. We have stayed at a few Sandals, Secrets Huatulco, and a couple other AI resorts. The resort itself is beautiful. Grounds are clean and well kept, although not nearly as "manicured" as Sandals. There are a lot of cool features like mini golf, human size pool table, ping pong in the pool, swings for bar stools, etc. Lots of nice little touches over the course of the week. The foam party in the pool was a lot of fun, they had a saxophone player by the pool one day, and a harpist the next, one afternoon they brought around ice cream, and one day they did piaya on the beach. Our room was very nice. If you want a view of the ocean, I recommend paying for the preferred club as that will get you in the buildings closet to the beach, and you'll want the third or fourth floor. Otherwise I wouldn't waste your money on an ocean view room. The deck was a nice size and very comfortable. Other than the room location, the preferred club didn't seem all that necessary to me. Three mini bottles was the mini bar, so that was a little silly, but we did enjoy the Pringles, Snickers, and Peanut M&Ms. The food was great in some restaurants, and good in others. The service was incredibly slow at times, which was annoying at lunch when we felt like we were missing our day because of sitting at a table for 2+ hours. If you're hungry, opt for the grill or pizza by the pool and skip Oceana. That said, the ceviche at Oceana was great. Mexican and Italian for dinner were the best. Portion sizes are small everywhere, so if you're extra hungry, get a few things and share. We drank mostly top shelf alcohol all week, which was nice. They do water it down. A bottle of Don Julio should not freeze... Even so, the drinks were all good. The beach was the reason we chose this resort. It is beautiful, but there was a ton, and I mean a TON, of seaweed. We don't normally complain about things like that, but we are talking about mounds and mounds of it being washed up every day, and people hauling it off by the truckload! It didn't stop us from getting in the water, but it was a bit of a disappointment given that we have heard so many people rave about the beach. Apparently this has only become a problem in recent years. There are plenty of chairs with palapas on the beach, and as long as you get down there around 9 am or so, you'll most likely get a spot you want. If you want a prime spot at the pool, there are people out there as early as 7 am, so get up and get out there. People actually do go to their chairs though, so the silly towel game we have seen at many other resorts isn't much of an issue here. Every staff member we encountered was great. They work hard and go out of their way to make sure you are happy and enjoying yourself. Tip them. They deserve it. The internet was spotty and kept bumping us off, but it was good enough to Skype our daughter. My complaints are small. There was only one towel hook in the bathroom, the shower had crappy water pressure, and I didnâ€™t like the shampoo and conditioner. I didn't care for our bed. I didn't like that there was a button to push to flush the potties in one of the bathrooms by the pool. Something about the food and drinks made both of us retain water and swell - a lot. I can definitely recommend this resort. We had a great week and felt pampered. Comparing it to Sandals, I give Sandals the nod, but this resort did not disappoint.
Jenna P - Eureka, Missouri
Great rooms, great food, great staff, great beach. Honestly everything is pretty magical here. The sticker shock got me at first but once you get here you realize it was worth every penny. I would absolutely come here again, and hope for no rain next time :)
Very clean, and modern facility. Beautiful pools and beach, first class service at multiple bars with high end drinks. Staff is very friendly and extremely helpful. Restaurants were high end with very good service. Although we did tip a few people who were extremely helpful and attentive, there eas clearly no exoectation of tips. The people were glad we were there and thay could serve us. Entertainment (Beatles revue and El Divo impersonators were over the top). Very impressive. My wife used the spa (facial and feet in fish tank). She loved it If you are looking for a first class romantic getaway where you can impresss your other half, this is it. If you are looking for a drunken party all day and night hotspot, this may not be your best choice. 10 out of 10 points from me and my wife I would highly recommend this as a vacation spot.
johngilfoil - Wilbraham, Massachusetts
This was our 3rd trip to Secrets Maroma Beach and it just gets better every time. We always attend with about 30 - 40 people from work as an incentive trip and we all try to get together at least once. This time I asked for help from Luis the manager of "El Patio" the Mexican restaurant at Secrets Maroma Beach. Luis and the chef did something amazing for us by creating a private dinner with a custom menu that was simply over the top. Each trip to this resort is better than the last and I am looking forward to coming back again.
escott6371 - Lakewood Ranch, Florida
We stayed at Secrets Maroma from April 9 - April 15, 2017. The resort exceeded our expectations in almost every way. We did extensive research before we selected Secrets and Maroma Beach in particular. We were not disappointed! We specifically wanted an adult only, all-inclusive resort with a beautiful yet fairly secluded beach. We also wanted good food and we wanted to be away from the very built-up Cancun area. We have previously visited Excellence Punta Cana and while we loved that trip, the ocean there was too rough and the food was just okay. Secrets Maroma was highly rated and looked amazing in all the photos and videos we saw. I'm happy to say that Secrets met or exceeded our expectations in just about every way. I can't wait to go back! I will provide more detail about the things I think people should know about the resort in my review below. PROS - There are a ton of these! â€˘ Resort appearance â€“ Simply put Secrets Maroma Beach is beautiful. The property has a lot of its natural beauty preserved. That natural beauty is complimented by tasteful landscaping. The resort is also very well laid out. There are nice touches throughout the property including hot tubs, the nest zone with couples swings and lots of places to relax. At night the property is beautifully lit with different color LEDs in the pools and subtle lighting along the paths. The lights provide the perfect amount of light to see and set the mood without hiding the stars and the moon. All of the restaurants, lounges and lobby area are very modern and well decorated. You can see the attention to detail everywhere you look. Natural stone and subdued features are used throughout and help the resort feel very calm and luxurious at the same time. The resort is immaculately maintained. I saw maintenance and cleaning going on constantly. Everything was extremely clean. Our room was spotless and cleaned at least twice per day. Even the water in the pools was kept clean and free of debris of any kind. â€˘ Food â€“ All of the food we had was very good. Most places we eat were even great. There is an abundance of places to eat. The breakfast buffet at World CafĂ© offered a large selection of foods including two omelet stations, many Mexican breakfast dishes as well as numerous pastries and delicious pancakes/French toast and waffles. They even serve fresh squeezed orange juice and there is a smoothie bar. If you donâ€™t want a buffet you can order breakfast from the 24 hour room service, have breakfast made to order at the poolside restaurants or eat a continental breakfast at the Preferred club if you upgrade to Preferred. For lunch there are equally as many choices. We had the lunch buffet at World CafĂ© one day and enjoyed the made to order tacos and delicious guacamole. You can also order from the Barefoot Grill which was featuring around a dozen different gourmet burgers and sandwiches while we were there. The Grill also had bacon wrapped hot dogs, burritos and the freshly grilled, catch of the day. Even better, you can order lunch on the beach. The beach menu features shrimp tacos (which we ordered at least twice) that were delicious. We also got to enjoy a beach BBQ for lunch on our last day. The Beach BBQ had a variety of fresh grilled fish, shrimp, calamari and the largest paella pan Iâ€™ve ever seen. And if that wasnâ€™t enough you could choose from a variety of tropical drinks served in coconuts and fruit! If breakfast and lunch were good then dinner was outstanding. We ate at Bordeaux (French), Portofino (Italian), El Patio (modern Mexican), Himitsu (Japanese hibachi) and Oceana (seafood). The service was outstanding and the food delicious. Our waiter at El Patio and Bordeaux were top notch! For an all-inclusive resort the food far exceeded our expectations. Our least favorite meal was Oceana mainly because the filet I had as part of a surf and turf entrĂ©e was not as good as most filets I have had in the US. I did love the ceviche at Oceana. If you donâ€™t want to wait for a table or don't want to take the time for a relaxed meal, there is some type of special buffet option for dinner every night. We enjoyed the Mexican fiesta night where the chefs made homemade tortillas and cooked made to order quesadillas. All of the restaurants are well staffed and designed to feel intimate and provide a relaxing and romantic meal. From breakfast through lunch and on to dinner I canâ€™t say enough about the food at Secrets Maroma. Unless you regularly eat at Michelin starred restaurants you will enjoy the food at Secrets Maroma. â€˘ Beach â€“ With the exception of the seaweed problem which I describe later in my review, the beach was perfect. Picture soft white sand, meets crystal clear water and palm trees. Every angle is postcard worthy. There are ample palapas, lounge chairs and beds you can take advantage of and a beach attendant will even escort you to an open set of chairs and arrange your towel for you. You can reserve cabanas for an additional cost but we never felt the need to do so. With waiters bringing us drinks and food all day long I never saw the need to go anywhere other than the lounge chairs in the palapas. We did have 2-3 vendors try to sell us stuff on the beach but they merely walked by and were easily dismissed and not overly pushy. With only a few resorts on the left side of the beach and no other resorts on the right side, the beach felt secluded and exclusive. You can arrange for water activities from a hut on the beach. We went for a guided sail on a catamaran (which was free aside from a tip for Oscar our friendly sailboat guide). We also went on one of the twice daily snorkeling trips out to the reef. These cost $47 per person. This was definitely worth the cost. We had only a few additional guests and a guide who took us on a snorkeling tour where we saw turtles, sting rays and dozens of fish. The resort also offers jet skis, parasailing and many other scuba and snorkeling excursions. Aside from the seaweed later in the week, Secretâ€™s beach is where you want to take photos to make all of your friends and family jealous! â€˘ Entertainment - There are tons of activities to do during the day and even more at night! We didn't do any of the activities during the day but the entertainment team offers everything from volleyball in the pool or on the beach to exercise classes and even a giant angry birds game on the beach. There is a foam party in the pool (which we sadly missed) to fashion shows, to live music. Each evening there are multiple things to do as well. There is a live band in the lobby each night. There are also Broadway (or maybe off-broadway) productions each night. There is the rock show and a Beatles tribute. We particularly enjoyed the ambitious Cirque Du Soleil style Aquatica show which takes place in the pool and beyond. We even got to hear a live band on the beach one night while relaxing on lounges and enjoying the moon and stars. It was amazing! CONS - There were a few of these. The good far outweighed the bad but I want to provide an honest review. â€˘ Drinks - All of the mixed drinks seemed to be watered down or weak. I especially like Pina Coladas if Iâ€™m at the beach or a tropical location. All the Pina Coladas I had (except for the ones I got from the Preferred Club) did not have enough colada mix or rum in them. I did start requesting â€śmucho rumâ€ť and â€śmucho cocoâ€ť or an extra shot of Anejo rum on top. This made the drinks closer to the caliber of a Pina Colada you would get if you ordered it at a regular bar and paid $8 for it. Unfortunately I had the same experience for the other mixed drinks I ordered as well. I tried Painkillers, mojitos margaritas and other specialty drinks like the Zombie etc. All were fairly weak. Iâ€™m not saying that my goal was to get loaded. Obviously if I wanted to do that I could have just ordered shots or simply drank lots of beers. Or I could have parked myself at one of the bars. But it is curious how I could drink 6 or 8 drinks over just a few hours and barely even have a buzz. I heard this same report from others as well. I saw the bartenders making my drink several times, and despite what appeared to be a generous â€śpourâ€ť the drinks were still weak. I donâ€™t know if they actually water down the drinks or what was going on. But I do know my tolerance pretty well and I know that for the number of drinks I had, they should have had more effect. If I had ordered that many drinks in a regular bar I would have been on the floor. Again this can be remedied by ordering more frequently, ordering shots, drinking beer or ordering straight drinks like tequila or scotch. But itâ€™s a pain to have to do these things if you donâ€™t want to. I would have preferred if the drinks I ordered came with a standard level of alcohol. â€˘ Internet - I really hate to criticize the resort for their WiFi because itâ€™s clear they have put a lot of effort and thought into the system. And really, you are on vacation. If you canâ€™t unplug at a beautiful resort like this where can you unplug? But still, it has to be said, the internet was spotty. There are two main networks. One that covers the majority of the property. This network seemed to be strongest around the main building. It was available on the beach but the signal was so weak that it was essentially unusable on the beach. There is also a different network for each building. There is a â€śroomâ€ť network for every other room (Secrets_room 2542, Secrets room 2544 etc. The idea is that every two rooms has their own network). Itâ€™s clear they have done a lot of work to make WiFi available. And with all of these networks you would think the WiFi would be great. Unfortunately it still had issues. My iPhone had trouble switching from the general network to the WiFi in our building when I returned to my room. I also ended up having to restart my phone at least once a day to log back onto the hotel network before I could access any WiFi at all. So between needing to re-log in and the weak signal quality I only posted a few social media updates and mostly didnâ€™t stay connected. â€˘ App - Because of the network challenges the Secrets app was hard to effectively use. More than half the time I tried to use it to check the dayâ€™s schedule or send a text to my wife the app couldnâ€™t access the network. This is too bad because the app has a lot of potential. You can use it to check the daily schedule, text your partner or others that you may have connected with at the resort. You can even use it to make free WiFi phone calls. However the network access limited the functionality and I never even tried to call the US through the app. Several times I got fed up trying to use the hotelâ€™s WiFi and turned on my iPhoneâ€™s data to download emails or quickly update social media. The TelCel signal (the local carrier my Verizon phone utilized) was strong and I was able to easily update etc. But unless international data charges are not a problem, I donâ€™t recommend doing this too often. â€˘ Seaweed - Perhaps the most disappointing issue we experienced was the seaweed on the beach. I had read in some reviews that seaweed has been an issue on the Mexican Riviera (and beyond) at some points in the past. However most of the videos and images I saw did not show too much seaweed at Secrets Maroma. Many reviewers indicated that the beach was clear when they were there. While we like to swim in the ocean we mostly relax on the beach and swim occasionally so seaweed was not a primary consideration in choosing our resort. So when we arrived on Sunday there was a little bit of seaweed in the water and on the beach, but not much. On Monday it wasnâ€™t bad either. On both days the waves were small, the water was clear and we went in the water and enjoyed it. There was a crew on the beach cleaning up the seaweed but I didnâ€™t think too much of it. I assumed it was just the resortâ€™s attention to detail. On Tuesday we went to Chichen Itza so we didnâ€™t go to the beach. When we did get back to the beach on Wednesday the level of seaweed had definitely increased. The water was now full of seaweed and there was a lot of it accumulated on the beach. The resort was trying to clean it up using both a tractor with a beach rake and a crew with shovels and rakes. They clearly couldnâ€™t keep up. Besides marring the pristine appearance of the beach it was unpleasant to go in the water. In fact during our time from Wednesday â€“ Friday there was so much seaweed that it was very unpleasant just getting to the water as you had to cross a patch of scratchy seaweed several feet wide by several feet deep just to get to the ocean. By Thursday and Friday the seaweed had pushed onto the beach so much that it had started to dry out and had a bad smell. We braved the water a few more times, wading in and trying to swim to clear spots. But that much seaweed is rough on bare skin and made swimming not very pleasant. Even the â€śclear spotsâ€ť were full of seaweed and we quickly got back out of the water. What had been a beautiful beach was now definitely not what you look for in a tropical beach. Several guests who had been there longer than us said the week before we arrived there had been no seaweed. Many of the employees we talked to said there had been storms a day or so before we arrived that dislodged a lot of seaweed which then took several days to wash up on the beach. By most accounts this was an unusual and unlucky occurrence. Iâ€™m not sure how often this is a problem at Maroma Beach and if it affects the other beaches in the area. But it was a disappointment to us. Did it ruin our vacation? Absolutely not. Would I go back to Secrets Maroma? Absolutely! Iâ€™d go right now if I could. But for some people this is a cause for concern. And while it didnâ€™t ruin our vacation, it did affect it. â€˘ Excursion - We decided to visit Chichen Itza. We struggled between Tulum (closer and less of a time committment) and Chichen Itza (2-3 hours away from Secrets Maroma but much more extensive. Plus Chichen Itza is one of the seven wonders of the world. So we went with Chichen Itza). We knew from a previous trip to Punta Cana that the resort would have an excursions desk. So on Monday we went up to the lobby to look for the excursion desk. It turned out to be two offices with different excursion teams. The lobby staff asked us who we had booked our trip with (Pleasant Holidays through AAA Travel). They utilized a local provider called Best Day travel who provided our transfer to and from the airport as well. Who we had booked with was important according to the resort staff so they could send us to the correct team to book our excursion. We were sent to the Amstar excursion team who told us that the Best Day Travel rep wasnâ€™t there. They said we could book our excursion with them and that it didn't make a difference. So we signed up for the Chichen Itza Express excursion. The Amstar reps also told us that we didnâ€™t need to arrange our transportation back to the airport until the day before we left. These things turned out not to be true. On Friday, the day before we left, we dutifully went back to the excursion office and found the Best Day Travel rep. We learned that: o We should have booked our return trip to the airport sooner. The Best Day rep had been trying to contact us all week to make our arrangements. But because we had switched rooms they were calling the wrong room. o More importantly we learned that we should not have booked our excursion through Amstar. We were supposed to book through Best Day because they already had our records in their system, they could have saved us money on our excursion and we could have used an excursion credit that we were not even aware we had. According to the Best Day Rep the Amstar team knew that we should have booked through Best Day but encouraged us to book through Amstar because they make commission on each booking. We paid $119 each for our excursion through Amstar but we could have booked the same excursion with Best Day for $99 each. On top of that we had a $100 excursion credit that we could have applied making our excursion cost significantly less. This was extremely disappointing. Iâ€™m not sure that booking through the wrong excursion team is really Secretsâ€™ fault. But it would have been nice if our concierge or Secretsâ€™ staff had explained this to us a little bit more. And it sure feels like a scam and a very dishonest way for Amstar to take advantage of unsuspecting tourists. We essentially spent $140 more than we should have for the same excursion. Thanks a lot Amstar! So buyers beware apparently. Avoid booking your excursion through Amstar if you can and make sure you double check that you are talking to the right excursion reps because the Amstar reps cannot be trusted. OTHER TIPS â€˘ Preferred Club - we opted for a Preferred Club room - mostly for the better room location. Upon arrival we were whisked away by golf cart from the main check-in area to the Preferred Club for check in. The check in process was quick. Even though we had requested a room on the top floor we were given a room on the second floor. There were no other rooms available on Sunday when we checked in but we were told we could move to the fourth floor on Tuesday. Our building was definitely closer to the beach than non-preferred club rooms. We didn't hang out in the Preferred Club that often but we did use it. We ate a quick breakfast there one day and enjoyed the continental breakfast (fairly sparse but okay) and cappuccinos. We also stopped into the club on our way back to the room on several occasions to get a few appetizers and a drink to take back to the room while we got ready for dinner. Since we were located in building 25 the Preferred Club was very close for us. All the drinks we got in the Preferred Club were full strength. Plus they had an even better selection of top shelf liquors. This wasn't especially important to us but it was a nice bonus. To me the Preferred Club is worth the price just to have a better room location. The other benefits were nice to have but not worth paying for on their own. â€˘ Special Breakfast - As I had read the resort did try to get us to come to their special breakfast (where they try to sell memberships). We politely declined. Although several people tried to get us to go to the breakfast that first day, after declining their invites we were not bothered about it again. â€˘ Remember me? (in Playa del Carmen) - We took a cab into Playa del Carmen one morning to do some sightseeing and souvenir shopping. This was fun and I recommend it. I learned a few things. One is that the local vendors who sell souvenirs at the resort are definitely overcharging for the things they sell. You can buy the same souvenirs in Playa for significantly less. The main thing I learned though is what seems to be a common scam. We had at least 8 or more people come up to us in Playa and say "remember me? I'm your waiter. I work at your resort. You don't recognize me out of uniform." Today is my day off. My mother (cousin, uncle, niece etc.) has a store here in Playa. I help him on my day off. He has great prices on jewelry etc. Can I show you his store? This was clearly a scam. So don't fall for it!
James G - Mooresville, North Carolina, United States