Secrets Maroma Beach Riviera Cancun

Secrets Maroma Beach is a beautiful resort with wide pools to accommodate guests’ landscape decor and layout. It was very clean throughout the resort. Excellent, friendly, and genuine atmosphere. They care about making sure that your complete stay and experience is Muy Excellente, special thanks to Guillermo,Angel, and Chelo. Our concierge team ensured our comfort and handled all our requests effortlessly. Our housekeeper kept our room spotless and inviting (Nora). We had an issue with our toilet; they changed our room, in my opinion, to a better view room in building #27. Honestly, our previous building #17 is mostly for in front of, weddings and events. This made you go around the events every day. If you're not careful, you might fall. Just be careful as much as possible. Zadya and Luis from the UVC team kept us updated on all the resort’s activities and sought us out to help whenever needed. Their sincerity and attentiveness made us relaxed in paradise. The entire team of Secrets Maroma Beach made our stay enjoyable and relaxing. We especially appreciated the hospitality and support of UVC Issac, Zadya, and Luis. I need to get my favorite place out of the way now. CoCo Cafe is essential for the resort’s success. You're going to hear that a lot from my reviews. The staff, especially the morning ones, are my inspiration. Try and enjoy our stay; they are exceptional. They deserve extra recognition. Andres was Mi amigo every morning. Great job, Andres! Location is a little difficult to get to if you have any issues with walking up stairs. They do have an elevator inside the building to the right of the big stairs. Outside of World Cafe. The food was delicious, made to order, and incredibly tasty. Oceana was our favorite; Oceana served the best omelets for breakfast,scrambled eggs, and French toast. Oceana’s Fresh Seafood was a great choice for dinner. They always greeted us with our name and room number, creating a memorable and personal experience. We would love to give all of the waiters and staff a Very Special Big Thank You! Margarita,Julio, Gabriela, all the staff and waiters Mateo,Mony,Alfredo,Carlos, David, and Ariel. Thanks for making us feel at home. Food was always hot, that is why we love going there. It also tastes amazing. Seaside Grill is the steakhouse in which we always enjoy. The steak is always made perfectly for me. Portofino real restaurant and Bordeaux real restaurant Portofino real restaurant and Bordeaux real restaurant they were being remodeled. Thanks Angel at Portofino. But they moved its location temporarily to World Cafe. This was on the lower level. Both of them we enjoyed immensely. Both are always favorites. We thoroughly enjoyed all the shows, including live music, the Lady Violinists at Oceana. All of the singers and performers were actually really good. Our 50-minute massage was amazing and gave us very relaxing massages. The hydrotherapy pool is quiet and relaxing. The quiet pool is fun because it’s an infinity pool with only one side to enter and lounge chairs on the other. Can’t forget Isabella, Catalina, Ezekiel, and Manny. Room service: the food was hot all the time and the coffee. Thanks, Adolph. The beach is walkable but has sargassum. We’ll return when it’s clearer. Beach cabana was run very smoothly by Manuel. Our hostess Ismar always check in on us and we appreciated that so much. Thank you both. Overall, the resort is impressive , stunning, and exceptional. The large layout never felt crowded. Alonzo and Bonita F.

Great service but some restaurants you will have to wait. In one case we actually walked away after a 45 minute wait and then came back at 1000 pm.

We had a great experience. The resort was beautiful. Unfortunately, it was partially under construction at the time of our vacation, but it wasn't too bad. The entire staff was wonderful. Super helpful and nice. Roberto, our concierge, was amazing. He made our stay even better.

We had an amazing stay and were incredibly impressed with the resort from start to finish. The property is beautiful, the grounds are immaculate, and the level of service really stood out. Everyone we interacted with was warm, attentive, and genuinely seemed to care about making our stay special. A special thank you to Brandon Gómez from Concierge and Elpidio, our Personal Butler, who were both fantastic and made everything incredibly easy for us. Their hospitality and attention to detail were greatly appreciated. Our room was beautiful, the food was excellent, and the entire property felt peaceful, luxurious, and very well maintained. We also really appreciated all of the thoughtful little touches throughout our stay. We’ve stayed at a number of nice resorts, and the service here was among the best we’ve experienced. We would absolutely come back and highly recommend it to anyone looking for a relaxing, high-end stay with exceptional hospitality.

We recently returned to Secrets Maroma Beach, and once again the resort was wonderful. The food was excellent, the service throughout the property was pristine, and every member of the staff we encountered was welcoming and kind. We especially loved the outdoor tacos served at night near the restaurants—they were one of the food highlights of our trip! However, the person who truly made this vacation exceptional was our concierge, Bramdon Gomez. What impressed us immediately was that Bramdon remembered us from our previous visit. With so many guests coming through the resort, having someone remember you and genuinely welcome you back makes you feel less like a room number and more like a valued returning guest. Throughout our stay, Bramdon consistently went above and beyond what we would normally expect from a concierge. He didn't simply wait for us to ask for something. He regularly checked on us, stopped to have conversations with us when he saw us around the resort, and made sure we had everything we needed—both inside our room and while enjoying the rest of the property. One moment particularly demonstrated the level of service Bramdon provides. We mistakenly thought our spa appointment was scheduled for a different day. Instead of allowing that misunderstanding to negatively affect our vacation, Bramdon stepped in and helped us get our spa day rescheduled. He handled the situation with kindness and professionalism and made sure we were taken care of. That is what separates good service from exceptional hospitality. Bramdon is friendly, attentive, helpful, proactive, and—most importantly—he seems to genuinely care whether his guests are enjoying themselves. You never get the feeling that he is simply completing a job requirement. He pays attention, remembers people, anticipates needs, solves problems, and follows through. To the management of Secrets Maroma: employees like Bramdon Gomez are one of the reasons guests return. A beautiful resort can bring someone there for the first time, but people who make guests feel remembered and genuinely cared for are what create loyalty. We sincerely hope Bramdon's management recognizes the value he brings to the guest experience. He represents Secrets Maroma exceptionally well and, in our opinion, demonstrates the qualities of someone deserving of recognition, advancement, and greater responsibility within the organization. As for Secrets Maroma itself, we continue to love this resort. Wonderful food, pristine service, kind staff, a beautiful property, and an atmosphere that keeps us wanting to return. We will absolutely be back—and we sincerely hope to see Bramdon Gomez again when we do. Thank you, Bramdon, for taking such great care of us and making another Secrets Maroma vacation one we will remember.