Secrets Maroma Beach Riviera Cancun

From the moment we entered the resort everything was taken care of. The staff was the best, anticipating what we were looking for before we even asked it. Hector was our concierge in Building 14 and he is an absolute superstar. Our family pet recently passed away, so Hector made arrangements for everyone to meet the dog who chases the “wildlife” away during one of her “breaks.” I don’t know who enjoyed being spoiled more, but we are still talking about meeting Dasha today. Freddy’s impromptu Spanish lessons at the World Cafe were always enjoyable and funny. All of their service was beyond compare. Am looking forward to our next, “welcome home!” as soon as possible.

Vacationed here for the second year in a row because we loved it so much the first time. And even more the second time! The updates made over the past year to the facilities are great and we can't say enough good things about Roberto C who was our building concierge. He was so helpful and kind in providing information and helping to book group dinners. There are so many cool excursions off-site that are through the hotel, but there's also plenty of fun activities onsite. They are different every day which makes a weeklong stay very unique. We love this resort and it is so worth it to get a room with a swim out pool and to join the preferred members club. A great physical location to do things in either cancun proper or playa del carmen. Five stars and more!!

I’m writing the review that I wish I would’ve read before I went. That being said, I am so glad we decided to go because the service was truly second to none, and it was very good for me to experience this so I know more of what I’m looking for, as well as what I’m not looking for. The resort is very beautiful, the food was better than expected, the spaces were lovely. From arrival until the moment we left, it was a very seamless experience. I will start with my favorite things about the resort. Basically, I echo whatever everybody else says: the staff is so unbelievable that it makes the experience truly worth it. Every single person we encountered was spectacular. We stayed in the preferred area in a swim out room. Personally, I highly recommend the preferred area as there are various quiet spaces you can go to, and I really loved the preferred lounge in the evenings. Additionally, I don’t know what we would’ve done if we hadn’t had a swim out room… The pools fill up so quickly and many people were unable to find good seating next to a pool. We were pretty early risers, and would reserve two chairs next to the quieter pool by about 8:15 AM, and already the best seating would be gone at that point. People used little clips to mark or reserve their chairs, and then would leave and come back hours later… I did see the wonderful pool staff helping people try to find seating, but definitely the more preferred seating would go quickly. The majority of the time from 10am on I actually don’t know if people could find seating by a pool together. If you want a quiet place to swim, you absolutely must get a swim out room. It was probably our favorite space of anywhere, although there are several beautiful areas throughout the resort. We loved the wildlife, the birds, the butterflies, and were lucky enough to get to see spider monkeys. We also used the spa one day, and it was very nice. The hydrotherapy that was included with the Massage was lovely, and the spa is as nice as they get; very beautiful. Each restaurant we went to was nice, and the food was very good for an all-inclusive. A few things were absolutely delicious! Our favorite places to eat were the Seaside Grill, the Italian restaurant, and as I mentioned, we loved the preferred lounge in the evenings for a quiet elevated bar experience. As far as people wondering if the preferred rooms are worth it, for us it definitely was. We loved the location of the rooms, quieter dining options, and the little 25 minute massage that’s included was a nice touch as well. Regarding the overall vibe of the resort, that was where I was a little surprised. I felt I should title my review “ it’s not you, it’s me” because I think clearly what they are doing works well for most of the people there… It’s just not necessarily our scene … it’s giving: spring break energy. When I go to a beach, I really like to embrace the culture of wherever I am… Whether it’s the Caribbean, Mexico, Jamaica, Spain, etc.… we like to eat the traditional food, enjoy more traditional music, and celebrate the local culture… This resort definitely is catering to a very “milk toast” kind of audience. When I’m at a beach, I want to listen to reggae, Latin music, etc.… However, here by the pool it was covers of like... top 40 songs from the last 20 years. The energy, and again people seem to love it, is… carnival cruise. I think this resort is probably the perfect resort for people who love to go on cruises (don’t get me wrong I love a cruise on occasion). And maybe they don’t even like to get off the boat. It’s definitely not celebrating or highlighting Mexican culture, which we personally absolutely love. We love the food, the people, the music, the art, everything about it… This feels more like it’s for tourists who don’t really want that side of Mexico. The biggest concern we had, was definitely the state of the beach… We had been warned about the sargassum last summer when we had been in Isla Holbox but never encountered it. The beach, the entire time we were there, was infested with so much sargasso that we were unable to lay by the beach or swim in the water and snorkel, which is what we normally love to do while at a beach. The staff work tirelessly to try to clear it out, but it’s impossible. With warming ocean waters and pollution, sargasso will evidently continue to be an issue… I truly don’t know what the solution is, but if you want to go to a beach and be on a beach, this is not your place. Please research this carefully if you are looking for a beach vacation. I couldn’t even sit by the beach because the smell was so strong. I felt so sorry for workers because they try so hard to clear it but it’s just an exercise in futility. The staff of the resort made this experience worth it it in every way! I can sum this up for you if you need help deciding because I truly think they have a great thing going that works well for a certain type of traveler: Do you love Cancun spring break party shots by the pool vibes? Do you like a beautiful resort and a lively pool scene? Do you like covers of top 40 songs remixed and playing loudly from the pool speakers? Do you love amazing service? This is your place! Do you love the beach? Quiet elevated beach energy? Snorkeling or swimming in the ocean? Local culture? Local music? Crystal clear water? This is not the place for you. One last thought… there’s every age here having fun… you see folks from teenagers to many retired people and so don’t think it’s just for any specific age group.

We love Maroma, it’s one of our secret favorites… always great food and service. We visit almost once a year. It was my husband Eddie’s birthday and we got a pool side cabana, and our server was the absolute best-Einar was his name. He helped me decorate while Eddie played pool volleyball and also brought us a dessert tray with different small cakes and berries so nice and special considering he’s mostly there to get our drinks and replenish ice. He truly was the best. All restaurants were great food and cocktails were all delicious. Monika on the entertainment team was great as well, she remembered us from Moxché and made each day fun. We will definitely be back Thanks for another great birthday trip💝

Another wonderful trip to Secrets Maroma special shout out to Willy the concierge’s in building number 17 who made our trip very special and seen to it that we had everything we needed also, Manuel the beach concierge‘s. What a great time we had always there for us Ready to meet our needs at any time and also would like to thank Erica. What a special person over overall the property has grown over these 15 years that we’ve been members and we continue to enjoy Secrets Maroma every time we go back they do not disappoint and always go above our expectations. Thank you for a wonderful trip. House keeping was on point every day. The food at every restaurant was amazing. We had a wonderful time at the Wine cellar with Pablo he is just wonderful!