Secrets Maroma Beach Riviera Cancun

Pool experience was questionable. As someone who loves Secrets resorts, I came in with high expectations. Unfortunately, the infinity pool experience fell short. This is where the resort hosts many of its activities, but guests are not warned that a volleyball net and basketball hoop may be set up directly in front of their chairs. We had reserved our chairs early in the morning specifically to relax, only to have the area transformed into an activity zone later in the day. There was no advance notice and no effort to relocate guests to comparable seating—just a quick “sorry.” It made for a much less relaxing experience and seemed like a preventable issue with better communication and guest consideration.

Well, it was rated 9.3 stars when I booked. It exceeded expectations. I’ve been to all inclusives many times, and this was the best. The combination of service, quality, attention to detail was beyond anything you could reasonably hope. No complaining staff regarding requests, or fishing for tips (I tipped anyway). But it was so refreshing to pure determination of this place to make sure you were happy and satisfied. It’s clear that there’s standard and expectations for performance, which is amazing. The food and shows were absolutely top notched, the white sand beach was amazing. My concierge hector was for the entire building that he covered, but you couldn’t tell. Very present and accommodating. My experience at Bordeaux was the best service and food presentation that I’ve had at an all inclusive. I do wish the Italian restaurant partition had more seafood pasta options, but service was great there as well. The staff were so friendly and accommodating, and the nightly entertainment was a welcomed surprise and not something you’d expect at an all inclusive that’s not designed for partying. But a more couples oriented and mature crowd. Nightly singing near the bar was really good as well if you wanted to relax there. Have I mentioned the staff and service quality??? Just amazing. The turn down service and the people who cleaned our room were amazing as well, never had to ask for towels, or having the bed made or sheets changed. Just amazing. Look forward to going back.

Hector from building 14 was the best concierge we ever had! Always smiling… remembered our names every day… and got our elevator to work the very next day! Food was excellent … drinks were a little weak …. Staff was excellent ! This was our 10th time in Mexico and our best experience yet at your resort ….. we will be returning next May!! Hopefully hector will be our concierge again!👍

Our time at the resort was perfect. The resort itself was gorgeous and the food was amazing. The staff were all super friendly and helpful and did everything they could to help us out. Our best memories were spent on the beach seeing and listening to the ocean at all times. The Bartender there Efrain took great care of us and helped us make wonderful memories there by giving us suggestions on new drinks to experience and also by helping us set up a reservation and serving us at the beach front romantic dinner. Our time spent at the resort was a wonderful experience and we really do appreciate everything he did to help us feel welcomed and taken care of.

It truly feels like a little piece of paradise on earth! The service and food were the best we’ve ever experienced, and the resort was impeccably clean. The staff was always available and went above and beyond to make every part of our stay comfortable and special. We loved all of the dinner options — especially the new Greek restaurant! Every evening, the service was outstanding. We were celebrating our daughter’s college graduation, and the staff made it extra memorable with thoughtful treats created just for her. The bartenders were fabulous, and every drink was delicious. They genuinely try to accommodate anything you could want! The entertainment staff also brought such a fun energy and made everyone feel welcome and included. We especially enjoyed the pool exercise classes. Our only negative was the size of the gym — it was a bit too small for the number of guests wanting a morning workout. Other than that, everything was exceptional!