Secrets Maroma Beach Riviera Cancun

My husband and I started our vacation at a different Secrets resort. On our first day, construction on the resort next door began at 7 am and continued until 6pm, projecting loud drilling throughout the entire resort. My husband had not had a week off in over 2 years and I found him fuming on our private (upgraded) balcony with earplugs in. When we booked, we were told the room would NOT face the construction site, but that was a lie. I tried to move our room with the UVC concierge but every quieter room had already been filled with other guests requesting a move. We were given no other option but to leave the resort and find a new place to relax. This is where Secrets Maroma Beach saved our week! We have visited Maroma 3 times now and each visit gets better than the last. We awoke at 5 am to workout, eat, pack and make the move to Maroma where we were greeted by the kind and patient Edwin at the front desk who immediately put our minds at ease. A few of the other employees who made our stay fantastic were: Roger served us two days in a row and was very friendly (breakfast and lunch International cafe), Carlos was a very skilled barista (coffee shop), Armando & Edwin went out of their way to make us our favorite pineapple and watermelon drinks - blended fruit and tequila with a splash of simple syrup (preferred club bar), Hugo (preferred beach concierge who taught us about the local flora and fauna - we found his company especially inviting, authentic and comforting). Hugo is the real MVP and truly embodies the Secrets motto of “Welcome Home” and we are very grateful to have befriended him. We had a fantastic outdoor meal at Himitsu for my husband’s birthday. Unfortunately, I did not catch our waiter’s name; however, he was fantastic and everything he recommended we order was amazing! After a chaotic start to the week, we chose to stay in and enjoy room service to get some extra rest before the long trek home. Carlos brought us a delicious meal and prepared a beautiful presentation of our meal. He was also genuine and kind. Cassot (amstar) was very helpful in assisting us in moving our airport transportation. Our pickup was delayed due to a traffic accident but Octavio and Daniel (doorman & baggage) took special care of our luggage and came to get us in the lobby when it was time to depart. If you are looking for a perfect CLEAN beach with tons of huts, beautiful well kept and relaxing rooms with a full resort of expert staff, Maroma is for you! We were very happy to see less disposables being used and special attention paid to respecting the land around the resort including the sea turtle nesting grounds! This resort is also low EMF, allowing you room keys and paper menus rather than the hassle of carrying your phone with you at all times. We could safely turn them off and leave them in our rooms to truly disconnect. We always walk the beach and pickup trash and would love to see a weekly activity bring other guests together to assist in the process. This week would have been an opportune time, as Thursday was World Recycle Day. Please add a few recycling bins around the resorts to further the process. Also, adding a bit of new concrete and plants to the walkways and pools at the spa would benefit guests. The fruit tree growing at the center is a beautiful part of the spa experience.

A wonderful paradise, been to a few cancun resorts but this one is definately the best so far. There attention to detail and really going out there way to make our stay the best it could be was outstanding. Our concierge. Roberto in block 25 was a true gent and was always at hand belong out. Even out of hours when he had gone home. The food was all on point. The pool stunning and the beach beautiful.

Excellent experience. Far exceeded expectations. Roberto our concierge and Leonardo, our waiter in Bordeaux was amazing. Dave the buffet manager was phenomenal and the quality of the food offerings at breakfast (especially the delicious fruit selection) was amazing. All buffet staff was gracious and welcoming, especially Freddy. Coffee was delicious and all food was fresh and delicious. Could not ask for better. Service everywhere was excellent. Pool was cold as apparently they turned the heat off at the beginning of March but a few of us braved it. Beach is BEAUTIFUL and kept immaculate. We will definitely return asap! 💙

This is the best all-inclusive resort we've been to. I definitely recommend. The Preferred Club upgrade is worthwhile. The food at the Preferred restaurants and the Preferred Lounge is worth it. Everything is just perfect. Just as with all Hyatt resorts, be careful with the UVC representatives. Just know that they will try to sell you a very expensive package and float benefits that pay for themselves. We bought one such package; most of the claims are simply not true, or you would have to spend so much money to reap these benefits that it becomes unrealistic. I spoke with multiple other people who bought these packages, same comment from everyone! Apart from UVC, the resort is PERFECT!

We had a wonderful time at Secrets Maroma Beach Resort. Beach was spotless all the day we were there.Live music ant Oceana preferred breakfast Our concierge Manuel provided an exceptional service, book bldg 16. Great entertainment staff with Oscar, Joanna, Marcello and the rest of the crew. Felipe, Eduardo and Clary make the best drinks. Hibiscus mezcalita was the vacation drink. Get fig and blue cheese pizza by the pool and ask for Domingo at the French restaurant. Wonderful people everywhere we went. Highly recommended resort.