Secrets Maroma Beach Riviera Cancun

We had the best time. 100/10. Alejandra a part of the entertainment team, and she was wonderful! Each restaurant was fabulous and every staff member we interacted with couldn’t have been more kind. We’ve been to multiple top tier all inclusive resorts, but Maroma was our absolute favorite.

Secrets Maroma Beach is the best all-inclusive resort we have experienced. It all starts with the staff. Everyone on the staff was friendly, accessible, and very helpful. We are beneficiaries of Unlimited Vacation Club membership and were upgraded to a Preferred Club room. The room was very nice and supplied plentifully. We almost never drink alcoholic beverages. so at our request, the refrigerator in the room was stocked with plenty of Coke Light and water. The cleaning and turndown services were impeccable. The bathroom is very nice with a great shower and double sinks. The one thing we did not like about the room was that the bathroom and bedroom sections were on one level and then there was about an 8 inch stepdown to the desk, lounging, and outdoor balcony areas. We saw no reason for the different levels of the floor and considered it a potential hazard. There is a very nice large soaking tub on the balcony and a whirlpool bathtub in the bathroom area, which seems very nice, although we did not use it. We had a concierge in our building and a separate couple of concierges from Unlimited Vacation Club, and all of them took excellent care of us and even helped arrange a wedding anniversary celebration with special cake at dinner one night and a birthday celebration at another restaurant the other night. Regarding the restaurants and food, We ate at the French restaurant twice and the Italian restaurant 3 times and found the personal service (including remembering us and our names after the first night) and the food to be outstanding at both of these restaurants. Just as one example, the filet mignon at both restaurants was outstanding and so tender that we used our regular dinner knives and no steak knives to cut the meat. We also had excellent steak at the Seaside Grill. The Mexican restaurant was quite good, but not as good as these other 3 restaurants, which were all well above the standards of any of the 7 or 8 other all-inclusive resorts where we have vacationed. The swimming pools were very nice with comfortable lounge chairs and good umbrellas, although they were somewhat awkward to move as the position of the sun changed. Service at the pool bar and around the pool was outstanding. There also was a great fast food walkup/take out grill and excellent wood-fire pizza stall near the pools. My wife cannot walk on the sand, which meant that we never went on the beach or in the ocean, but we were very happy at the pool. We did not utilize the spa or gym/fitness center and did not attend the evening entertainment, but daytime musical entertainment around the pools was great. We only utilized the Preferred Club once for lunch cheeseburgers, which were excellent. Check-in and check-out were friendly and very efficient. We definitely will make this the first all-inclusive resort to which we will return for a second time. It is just a great place all around.

We had a truly wonderful experience at this resort and would absolutely come back in a heartbeat! The location is stunningly beautiful, and it is clear that they pay attention to every single detail to make your stay perfect.What really sets this resort apart, however, is the amazing customer service and the incredible staff. We want to give a special shout-out to the team members who made our trip unforgettable with their excellent service:Sara at the World CafeRebecca for the delicious eggs each morning, Ana & Einar at the pool, Karen our concierge for keeping everything seamless and making sure we were happy, Leonardo, Domingo, Sergio, & Francisco at the French restaurant for phenomenal dining experiences, Alberto at the playa (beach) for taking such great care of us by the water. Thank you to everyone for making our vacation so special. We cannot wait to return!

The staff was extremely wonderful. Always asking if we needed anything. Francia Torres was very professional and she always ask us if we needed directions on the resort. I didn’t bring any long slacks. I told Francia about this and she provided slacks for me so I could eat at the restaurants. She was great.

We just returned last week from the second time at this amazing resort. Everything was incredible from our room, to food, to spa, to service! It even rained two days! We choose preferred club level and stay in the honeymoon preferred suite, ocean front. The suite is gorgeous and huge! The balcony hot tub was delightful! Love soaking, starring into the ocean while feeling the ocean breeze and sipping a cocktail! Some of our favorite restaurants- 1)French restaurant- Bordeaux- had the French onion soup, filet, and chicken cordon Bleu! Unbelievable!! 2)Seafood restaurant-Oceana, which is in the middle of the resort and open air dining. The seabass, coconut shrimp, and mahi skewers were our favorite! Also, they have a live musician some evenings. Tuesday night we loved the saxophonist while eating dinner! 3)Japanese restaurant- chicken pad Thai was fantastic 4)Coco cafe- unbelievable coffee shop with everything you could imagine- pastries, coffee, cookies, icecream, breakfast sandwiches, ect… 5)Oceana preferred breakfast was phenomenal with live musician some mornings. The food is seriously next level (and not just for an all inclusive) and better than most we pay for at home. Some of the amazing staff we love!! Edwin Guadalupe- lobby bartender Nick and Aaron- preferred beach club bartenders Miguel-preferred beach server Luis-beach concierge Ana- pool server (had her both years) Saria- house keeping Mauricio room beverage Bramdon- building 27 concierge If you are looking for an incredible place to just get away from it all with beautiful pools, a gorgeous spa, and surroundings as well as incredible people and food then this is your place! You’ll be treated like kings and queens! So much so that it almost is uncomfortable. Yes, the beach has seaweed and the vegetation is not what it was two years ago due to the storms, but this is pretty much everywhere right now. The sand is still beautiful and soft, the sound of the ocean will put you to sleep, and the seaweed just doesn’t bother us as we still get in the water (and they work so hard every day clearing it). This was our second time at Secrets Maroma and third time at a Secrets resort in Mexico. Went to Akumal last year and loved that as well, but Maroma still has our hearts! We will be back every year that God allows! 🏖️🍹🌊