Secrets Maroma Beach Riviera Cancun

This was the best yet! Our room service was extraordinaire! Everyone was overly friendly and wanted to talk to you. Pool was awesome and beach was stunning. We will be back! Special call out to Roberto!!

Secrets Maroma was a fantastic relaxing getaway. Rooms were spacious and updated, service was superb and the food was great! Angel, our building concierge, was great at checking in with us as he saw us throughout the day, and arranging our last afternoon since we had a later flight home. The entertainment team was amazing and always made sure to say hello and let us know of activities going on throughout the day and night. Marcello and Alejandra were just two of the many activities staff who remembered our names and made us feel like family. Restaurants were all great, the only one we did not like was Oceana. The buffet was good but we found it wasn’t as large as some other resorts we had been to. Room service was also great. Overall, 9/10 for our group!

Both the hotel and location are excellent with one of the nicest beaches we have visited. We were welcomed on arrival by a great team and a welcome drink, which was good as we arrived quite late on our first day. The swim up room was a great size and perfectly clean. There was one faulty lightbulb which was repaired within 30 minutes of reporting the following morning which if anything was too fast, we were still getting ready for the day. The food overall was good quality and there was plenty of choice both in the buffets and the selection of à la carte restaurants (would probably place the Italian at the top of the list). The one niggle we had early on was the layout and opening days of the restaurants which we found a little confusing. The staff throughout the hotel were amazing and the service here is one of the best in the hotels we’ve visited. Whether at a restaurant, in the main lobby or by the pool there is always someone ready to help you or get you the next drink. Special shoutout to our Concierge - Marco who genuinely did everything possible to make our stay perfect and we’re already working out how we can make sure we get Marco again next year. He was easily contactable and helped us with our questions and arrangements throughout our stay and just made the hotel and room feel like a home you don’t want to leave. The entertainment team work hard day and night and have a packed schedule of activities to take part in. These included more active things like pool and beach volleyball, to bracelet making and the evening shows which were great fun. The whole team were great but Claudia stood out on a few occasions and deserves a special mention.

We had the best experience at Secrets Maroma! All the food is amazing and the service is top class. Thank you to our concierge Felipe for making us feel well taken care of! He even helped us book a doctor when my husband wasn’t feeling well.

We had such a blast. The food was amazing everywhere we ate and the service was so good. Angel the concierge was super helpful and informative and made our stay even better. Alejandra of the activities team had so much energy and had us playing all sorts of games like pool volleyball and blackjack in the pool. Would highly recommend.