Secrets Maroma Beach Riviera Cancun

What a fantastic time we had at the Marona beach hotel, just perfect in every way. We stayed for two weeks in a swim up room in the preferred guest club , our concierge was Roberto who catered for our every need and nothing was too much trouble he was great and was like a good friend at the end but certainly looks after his guests. The food was incredible and loved all the restaurants and what outstanding service in all of them. My favourite was the Boardoux and the Italian but all exceptional. Staff everyone so happy in their work and a pleasure to find that these days. Certainly treated special in every way at the Marona beach hotel. Few names that I can remember are Roberto , Freddie at the buffet breakfast, Jimmi steakhouse, Loui and Maurisio beach concierge, all daytime entertainment team who ensure you have a great time or if want to sit quietly not a problem, waiters walking around the pool/beach always keeping you with refreshments and many more I cannot remember or run things behind the scenes. Just a pleasure. Would definitely recommend the Marona to others and hopefully return soon as just a fantastic place in every way.

This what such an awesome time, Angel the concierge was so helpful in everywhere and a gentleman. Give him more $$!

We visited Secrets Maroma Beach Riviera Cancun ten years ago, and returning reminded us why we loved it so much. The resort app and our concierge kept us well informed about everything happening each day. The staff throughout the resort were exceptional—always friendly, pleasant, and eager to help, just as we remembered from our first visit. One thing that always stayed with us was our concierge Miguel from ten years ago. He was incredibly attentive and made such a lasting impression that we still remembered him all these years later. During this visit, Alexandro and William were wonderful waiters who made our dining experiences even better. Our housekeeping attendant, Maria kept our room spotless each day and provided perfect evening turndown service. Our concierge, Francia was fantastic—always responsive, helpful, and kept us informed daily. I especially looked forward to the breakfast buffet every morning. There was a huge variety of food, and everything we tried was delicious. It was truly a great way to start each day. The landscaping throughout the resort is beautifully maintained, and the pool and beach areas are very relaxing and pleasant. The beach attendants delivering food and cocktails were attentive, friendly, and had great personalities that made the experience even more enjoyable. The people here truly make this resort special, and it’s one of the main reasons we were so happy to return.

Secrets Maroma Beach exceeded our expectations in every way. My girlfriend and I went for a 1 week vacation and had an amazing time. The staff was always extremely attentive and kind throughout our stay, bringing us drinks, food, snacks, etc... The events planned throughout the week were unique and fun, and gave us something to look forward to every day. There are multiple events planned for every hour of the day, so you'll always have something to do. Our concierge, Hector, always kept us informed of what was going on so we knew how to plan our day. We would recommend this resort to anyone who is looking for a relaxing vacation! We will definitely return again.

Staff is very friendly. Food is not good as I expected Cockroach in the washroom Drunken guests yelling in the hallway at 2am.