Secrets Maroma Beach Riviera Cancun

Had an amazing time here loved the scenery loved everything and the staff was excellent. Our concierge Angel made everything easier for us and provided amazing service. Would definitely recommend this hotel to any future maroma beach visiter.

We have been staying at this resort since 2013, so our concerns come from more than a decade of firsthand experience with this property. In previous years, whenever we mentioned that we were celebrating our anniversary, the resort acknowledged it in some way. This year, there was no acknowledgement until after I completed a feedback survey. Unfortunately, recognition that occurs only after a guest expresses disappointment does not feel the same as the thoughtful and proactive hospitality we have experienced during previous stays. We have also noticed an overall decline in attention to detail and service. For example, this morning we ordered a very simple breakfast of coffee, toast, and oatmeal. The order arrived without spoons, knives, plates, or napkins. We have also found the Preferred Club to be inadequately staffed, and on multiple occasions we were not even greeted upon entering. While these details may seem small individually, collectively they have a significant impact on the guest experience—particularly at a resort of this caliber and at the level of service the Preferred Club is intended to provide. We have remained loyal to this property for more than a decade because of the exceptional experiences we have had here in the past. That history is precisely why the difference in our experience this year has been so noticeable and disappointing. We have already shared these concerns directly with management in hopes of reaching a resolution during our current stay. Unfortunately, no meaningful resolution was offered. Instead, we were told that our visit next year would be better. While we appreciate the sentiment, a promise of a better experience next year does not address the fact that we are currently here, currently dissatisfied, and have paid for the experience we are receiving now. At this point, we believe the focus should be on what can be done to address our concerns during this stay rather than asking us to place our confidence in a future visit. We are sharing these concerns because we genuinely value this resort and the experiences we have had here over the years. We hope our feedback is taken seriously and that management considers an appropriate resolution while we are still on property. Unfortunately, the decline in service and attention to detail we have experienced during this stay, as well as the lack of a meaningful response to our concerns, will necessarily be reflected in the feedback and reviews we provide.

Secrets Maroma Beach Relaxing atmosphere Beautiful rooms Okay

Spectacular Experience at Secrets Maroma Beach Our experience at Secrets Maroma Beach Riviera Cancun was absolutely spectacular from start to finish! From the moment we arrived, we were treated with exceptional service and genuine hospitality. Every employee we encountered was friendly, welcoming, attentive, and went above and beyond to make our stay special. The ood was outstanding. There was an incredible variety of options, and the quality and presentation of the meals were excellent. Whether we were enjoying a casual meal during the day or dining at one of the restaurants in the evening, everything was delicious. What truly stood out, though, was the people. The entire staff deserves recognition for the way they treat their guests. You can tell they take pride in what they do, and their attention to detail made us feel genuinely valued throughout our stay. The resort itself is beautiful, the beach is breathtaking, and the overall atmosphere is exactly what you want from a luxury vacation. But it was the exceptional employees and service that truly made the experience unforgettable. We cannot say enough good things about Secrets Maroma Beach. If you're looking for a luxury resort with spectacular service, amazing food, beautiful surroundings, and an incredible staff, this place absolutely delivers. 10/10 experience — we will definitely be back!🌴☀️🌊❤️ Shout out to: Karen (the best concierge) Alberto,Luis, Aaron (amazing bartenders) Hugo, Andrea, Neydi, Carlos (the best servers)

Sorry to all our friends at Moroma for this very late review - life just got in the way when we got back home hence we needed our holiday in the first place. We think it is our sixth stay at this fantastic hotel - and we were delighted to see the new renovations. The Theatre the disco and last but not least the breakfast area the sea food and the grill what a fantastic job and we look forward to visiting to see the re furbished Italian and French restaurants next year if not before. Now for the special mentions sorry folks quite a few. Senor Rodrigo and Senora Itzel for their amazing friendship. Carlos you are a star and that special key ring you had mede for both of us really had me thinking about you a lot watching the world cup on our return. The rest of the team were wonderful too, i.e. Gabriela, Ariel and Maricruz. Special thanks for our concierge Katya Poolside Marco, Edy and Rene were amazing and special thanks to Valentin at the Barracuda. Breakfast was superlative with Berenice and Freddy. In the Lobby bar Estrella, Neydi, Jessica, Abigail and Arturo made us really welcome. Special thanks to Luis at the Pizza spot and Roxana at Himitsu.