Secrets Maroma Beach Riviera Cancun

We had a very relaxing week at Secrets Maroma. The team helped us with any reservations and helped us coordinate an all-day driver to Puerto Morales and the cenotes. Roger made sure we always had coffee in the morning (just ask) and helped us organize everything. The only part that slightly took away from the experience was all the options to up charge. They were clearly stated, but it just felt like there was always something extra. And the check in experience was very long and consistently pushed the vacation club breakfast.

This property is amazing, the staff is well conversed no issues with communication. The room was above my expectations. It was absolutely gorgeous and comfortable. The best part was the staff. Everyone me and husband came in contact with was very friendly, helpful and supportive. Especially our concierge Roger. He greeted us and always checked on us to see if we needed anything. One time I went down to get ice, he replied to me not to take over his job. He will do that for us. It was just ice and he let us know he was there for us in whatever we needed. I also want to say thank you to Mauricio, Julio, and so many others I can’t name but, this property is a 10 and you won’t be disappointed.

Staff is incredibly friendly, rooms are very nice and clean, and the overall vibe is very quiet and lowkey. Our concierge Guillermo was specifically awesome. Great experience

The resort is very nice and well kept. Everything worked. Service is great everywhere. Partial ocean view has no ocean views. Huge hot tub occupied large portion of the room. Not sure if people use it, I sure didn’t and would prefer room without it. There is no reservations for restaurants which is nice in principle. But when told there is over an hour wait for French restaurant ( many people highly recommended it) we settled for Mexican. Again service was excellent, food not so much. Very bland, had to ask for salt/pepper and some hot sauce. Guacamole is just mashed avocado. No salt, lime or cilantro. Disappointing. Buffet was great for lunch, didn’t try breakfast but everyone else enjoyed it . I would love dinner buffet offered. Entertainment was superb. Live music and silent disco was great. Now, the biggest disappointment is the beach. Unbelievable amount of seaweed. They tried hard to clean it up, but it’s mission impossible. And the smell is strong and nauseating at times. Pools are beautiful and well kept. But because no one could be at the beach pools were overcrowded and it was impossible to find shady lounges after 8. I am a beach bum and if you are not you will enjoy the resort. So it’s depends what’s your priorities when it comes to all inclusive. I would not come back, at least in the summer.

This was our first stay at a Secrets resort and definitely won't be our last. From the time we pulled in we were greeted by the amazing staff. Every single place we went from the buffet, pool and beach the staff made sure we had everything we could want. Our Concierge Angel was fantastic at making sure any questions or needs we had were met. We look forward to visiting again soon