Secrets Maroma Beach Riviera Cancun

Fabulous hotel with delightful staff who genuinely went the extra mile to make sure we felt looked after. There was an excellent range of food on offer. The resort was immaculate with lots of interesting wildlife including mongooses, iguanas and bird life. Beautiful, clean pools and the room was large and comfortable.

We found the amenities to be outstanding. Our concierge, Angel, was able to meet any request we had on a timely manner. The staff was always pleasant and went beyond to make us feel welcome.

We’ve just returned from the most incredible holiday at Secrets Maroma Beach Riviera Cancun, near Cancun, and it truly exceeded all expectations. There were six of us staying in Swim-Up Preferred Junior Suites, and from the moment we arrived, everything felt seamless and luxurious. The swim-up suites were fantastic, spacious, immaculately clean, and such a treat being able to step straight from your terrace into the pool. The Preferred Club benefits were absolutely worth it and added that extra layer of comfort and exclusivity. The resort itself is beautiful, with impeccably maintained grounds and a relaxed yet vibrant atmosphere. It’s the perfect balance of tranquility and energy, with plenty going on, but never feeling crowded or overwhelming. Importantly, one member of our group is disabled, and they had absolutely no trouble getting around the resort. The layout is very accessible and user-friendly, with ramps, wide pathways, and helpful staff always on hand if needed. They found the whole experience very amenable and stress-free, which made a huge difference to all of us, and meant everyone could properly relax and enjoy the holiday without any concerns. The food and drink were genuinely excellent, across all the restaurants, the quality and variety were impressive, from fine dining to more relaxed options, every meal felt special. The cocktails were top-class, and the premium drinks selection certainly didn’t disappoint. What truly made the holiday stand out, though, was the staff and service, every single member of the team was warm, attentive, and genuinely welcoming, nothing was ever too much trouble. A very special shout-out to Roger, our concierge, who went above and beyond throughout our stay, he made everything effortless for us, from reservations to recommendations and thoughtful touches, and really elevated the whole experience. All in all, it was a fantastic trip from start to finish, we made amazing memories as a group of six, and we wouldn’t hesitate to return. If you’re looking for a luxury, adults-only escape with superb service, excellent food, great accessibility, and a beautiful resort setting, this resort is hard to beat. ⭐⭐⭐⭐⭐

This was our first time at this resort, although we had been to Secrets Akumal and many other resorts around Cancun in the past. All the food and drinks were top notch along with all the service. Our concierge was Angel, and he did an excellent job of looking after our every need. Socializing around the pool was one of our favorite things with the swim up bar. There were many good alcoholic and non-alcoholic options available. Specialty drinks of the day made things special. The French restaurant was an extra special, romantic dinner, and Francisco provided us with top-notch service there. Our room was looked after and made perfect. Every time we came back to it by Santa and Adrian. Nespresso coffee provided in our roomevery morning out on the deck to watch the sun come up was outstanding. We will definitely be back to Secrets Maroma

We are UVC members and stayed at Secrets Maroma Beach from 2/6-2/12. The first few days were a little cold in the late afternoon and evenings but warmed up towards the end. The water was impeccable every day! While I was here, I could walk out to my neck and still see the ocean floor. Sorghum came the last day as well but the workers tried their best to remove it. The food here was wonderful; one of the best I’ve experienced at a Secrets location. The drinks came as fast as you wanted them. Ana, Edy and Jose made sure we were set. They were friendly and offered great drink recommendations, covered our chairs with towels and ensured each day was great the beach. Initially we were in a preferred club ocean view and had Brandon as a butler. He was awesome. He was timely, friendly and strived to make sure our stay was superb! We actually had the opportunity to upgrade to the presidential suite which I’ve always wanted to do. This now made Marcello our new butler and he was equally great. Marcello checked in with us daily as we passed his desk to make sure everything was meeting our expectations or if he could be of any further help. We had many people who were always happy to see us but especially Hector at Portafino. Hector was very knowledgeable about the menu, friendly and very attentive. At nights, we would go to the lobby and listen to Enrique play the incredible piano. Enrique’s music is very relaxing and magical. The preferred club was also very nice and had some snacks available. We didn’t order room service or even go to the pool so we can’t really comment on that. The first day going by the pool there were a lot of empty chairs. The remaining days of our stay, the chairs had been taken early. This didn’t bother us because we spent all our time at the preferred beach section. It would have been nice to have a preferred pool. One of the only things we didn’t care for was people smoked on the beach right by us. There are designated areas for that but they didn’t obviously care. I would say we would absolutely come back to this resort and will highly recommend it to others.