Secrets Maroma Beach Riviera Cancun

Awesome food and accommodation!

We had an absolutely wonderful stay at Secrets Maroma Beach, and the service truly made the trip unforgettable. From the beautiful, consistently delicious food to the incredible service throughout the resort, everything felt thoughtful and luxurious. The poolside waiters, restaurant staff, bartenders, and concierge team were all fantastic. Mercedes from Housekeeping also took wonderful care of us throughout our stay. A special thank you to Guillermo, our concierge, who went above and beyond in every way. He made sure we had everything we needed — and often things we didn’t even realize we needed! He arranged our spa services, secured hibachi reservations, and beautifully decorated our room for a birthday celebration. His attention to detail, genuine care, and incredibly attentive service made our trip feel truly special. It’s one thing to stay at a beautiful resort, but it’s the people who make a vacation memorable, and Guillermo absolutely did that for us. His service added an extra level of luxury and made our celebration even more meaningful. We are so grateful to the entire Secrets Maroma Beach team for an amazing experience, and especially to Guillermo for making our stay extra special and truly unforgettable. We can’t wait to come back! ⭐️⭐️⭐️⭐️⭐️

My husband and I were so excited for our return trip to Secrets Maroma Beach Riviera Cancun. We were there last year at the same exact time and fell in love with the resort and the staff. From the moment you set foot on the property you truly do feel like you are "home". The bellmen are all so friendly and welcoming. Check in was easy. Our room wasn't ready, but that wasn't a problem as you are able to access everything on the resort. Carmen, in the lobby bar, was one of the first friendly faces we came across while waiting for our room. She remembered us anytime we came through the lobby bar. We were thrilled to see Clary, Eduardo, and our beloved Jessica still working in the lobby bar. Our trip was made seeing those three! We also enjoyed getting to know Abby, who was a server, and the fabulous drink-maker, Bernuardo. We have to give a HUGE shout-out to Angel on the entertainment team. That guy is packed with personality and made every day at the pool memorable. Another member of the entertainment team that we really liked was, Emi. Such a kind young man. Aaron, at the pool bar, took great care of us along with two of the pool servers that stood out were Ana and Isamar. Eddy, the pool concierge had our chairs ready to go every day. Stop by the Barefoot Grill and look for Ruben. He'll make sure your food is made exactly like you like it. If you want the most delicious drinks, head to the beach bar and look for Arturo. Wow! The best drinks and such attentive service. Miquel is another hard worker at the beach bar. His smile made our days. Unfortunately, during our stay Portofino and Bordeaux were under renovation and both restaurants were moved to the space occupied by the World Cafe. I will say that we were impressed by the transition from the breakfast and lunch buffet space to an elegant dining experience each evening. Some stand out staff at those two restaurants were Sergio and Victor at Portofino and Nicoletta at Bordeaux. The Asian restaurant was not going under renovation, so we very much enjoyed dinner there. Thanks to Carlos, our server, and Alan, the manager for creating a pleasurable experience. The menu is phenomenal, too. We didn't eat often at the World Cafe because we aren't big breakfast eaters, but when we did go everything was hot and fresh. Freddie went out of his way to get something special, not offered on the buffet, for my husband. Last, but certainly not least, find Santiago. He's the green-eyed gardener who absolutely loves his job and takes great pride in what he does. We have to give a lot of credit to the Hyatt Corporation and the Secrets resorts for hiring such exceptional people. These folks definitely helped us to look past the construction and renovations that were taking place. Something we couldn't look past, however, was the change in some guests from last year to this year. I'm not sure why dress codes at the restaurants are no longer being enforced, but it really bothered those of us who do follow the expectations set on the resort website. Resort wear is not that difficult to find, and it's certainly doesn't have to be expensive. I'm sure there may be people offended by this, but we were offended by t-shirts, gym shorts, and cut off shorts in the nicer restaurants. Secrets don't be afraid to enforce your own rules! Yes, the sargassum was horrible, but that's on mother nature. The resort made valiant attempts to get rid of it so people could enjoy the beach. Kuddos to those men!

Let me start with the good: the food was delicious, the staff was perfect, and the resort was clean. However, we paid for the preferred club and I'm not convinced it was worth the price. For one, there is a ton of construction and renovation happening at the resort, so restaurants are moved out of their traditional spaces and one is even closed. Additionally, our room's balcony partially featured a view of cranes and construction noise. Lastly, many of the add-ons, like the wine cellar experience and the exclusive tequila tasting, were not available because of the renovations. It is not the staff's fault. Seriously, they were incredible. The folks there made the most of it and my wife and I did have a great vacation. It feels somewhat off to have paid full price when the facility is partially being renovated and the full range of options aren't available to you. If I were to recommend this resort, I'd suggest skipping the preferred club. The special breakfast you get is nice, but the food in the buffet is excellent so what are you really losing by being there? You have access to some additional high end bottles of liquor at the preferred bars, but in all of the areas there is excellent liquor to choose from, so for me specifically that element was not of great value. The preferred area on the beach looks exactly the same as the non-preferred area. The only difference is exclusivity, but with all of the sargassum seaweed (not the resort's fault, of course. They busted their butts all day trying to clear it and did a remarkable job), everyone is at the pool, so ultimately it didn't make a difference. You still have to pay for upgraded amenities, even with a small discount, but after you've paid over $3,000, do you have an appetite to spend even more? The room was beautiful and clean and you do get a jacuzzi on the balcony, but you're looking at cranes and listening to hammers all day. We had more fun in the indoor jacuzzi which just about everyone gets without the preferred club anyway. I feel like this review is overly negative, which doesn't reflect how my wife and I feel about our vacation. We had a great time. The shows were fun, the activities were fun, the grounds are gorgeous and clean, the kayak tour was amazing, and the food was so good. Easily the best food I've eaten at an all-inclusive resort. We especially liked Oceana and Bordeaux for dinner. It bears repeating how awesome the staff is. Would we go again? Probably, especially considering the quality of the food, the staff, and the service. I'd likely try a Secrets elsewhere. However, I am confident I'd skip the preferred club and call the resort in advance to see if they're building and renovating to try and work around that sort of thing.

The resort was great even thought the time of year had some seaweed in the ocean. Plenty of food options and our concierge Roger was amazing help!!