Secrets Maroma Beach Riviera Cancun

What a wonderful experience. My wife and I came back to this property. I cannot say enough good things about it. I'd like to call out our beach captains, Franco and Luis. They did an outstanding job helping us with our beach cabana. Also Jessica, who worked up in the lobby bar taught us Spanish. She was great. Our mornings started at Coco Café with Estrella and Neydi. They always had smiles. But Roger our Concierge was outstanding. There were a few things we needed, and he was right there to help us. Eduardo also did a great job when we were leaving. Hyatt and Maroma Beach should be proud of their staff.

We have had the most amazing time. Lovely staff, food and entertainment. Angel our concierge in block 14 couldn’t do anymore for us. He’s gone above and beyond to make sure we have been looked after during our stay. We will definitely be recommending this resort to others and will of course be returning.

We stayed here for a week in November and wasn’t sure what to make of it. Some key take aways were : -Most of the staff were lovely and friendly. -The beach was cleaned daily so no seaweed when we were there. -We found the resort really clean and our room was cleaned to a high standard. -Mini golf was great -Massive variety of equipment in the gym -Katya concierge in building 14 was amazing and tended to anything we asked! -Found the food at most restaurants (breakfast, lunch, snacks and dinner) very underwhelming. -The drinks were so weak! Unless you had a beer from the can, don’t expect to feel tipsy! -Pool service on the first day was poor, we found that if we tipped it was great however, we already paid a lot for this holiday and we haven’t received bad service at other competitor resorts when we haven’t tipped. -Not the resorts fault but bitten numerous times so this became really uncomfortable. Overall thought the resort was lovely however, we preferred sandals to the secrets brand.

My wife and I have been here for about a week, and the staff Roro Rodrigo and Adrian have been incredibly kind and helpful. Rodrigo is an excellent Spanish teacher lol, and Adrian always shares events that have occurred there. They’ve made our entire stay enjoyable and memorable.

Thank you so much for the most incredible stay! All 12 of us had the most amazing time! Special thank you to the most fabulous entertainment staff, who made the trip so much fun, shout out to Leo the legend, Rodrigo my Spanish teacher, Oscar my dance teacher and magician, Luis my fabulous pizza friend and Isabel the best dancer. Also huge thank you to Pablo the waiter at Bordeaux, we had such a special evening and Pablo was fantastic, everything was possible especially with being gluten free! Thank you thank you we will all miss you so much! I hope to come back again! ¡Hasta Luego!