February 12, 2018 for 3 nights for 2 adults.
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Secrets Maroma Beach Riviera Cancun in Playa del Carmen, Mexico
The leaves of tall palms rustle in the gentle Caribbean breeze as the fragrant aroma of tropical flora fills the air, beckoning guests to explore the paradise that is Secrets Maroma Beach Riviera Cancun. This adults-only all-suite playground invites guests to pursue every indulgence while being pampered by an attentive staff in a breathtaking setting along the coast of the Yucatan Peninsula. Suites are designed with a focus on simplicity and romance, with four-poster king beds or two double beds, in-suite Jacuzzi for two, and private, furnished terrace. Swim-out suites provide direct pool access, while all rooms are elegantly appointed with thoughtful amenities. Guests who download the Secrets Resorts and Spas app enjoy Unlimited Connectivity during their getaway, including free wi-fi anywhere on the resort, free calls to the US, Canada, and landlines, and access to dining menus, restaurant times, and facility information. Every guest of Secrets Maroma Beach receives the royal treatment, but Preferred Club members enjoy an extra hint of luxury, including afternoon hors d'oeuvres, daily continental breakfast, and access to the Private Preferred Lounge.
The resort boasts nine eateries and seven bars specializing in everything from Western favorites to Pan-Asian fare, and savory, local seafood. Foodies who favor an even wider variety may find themselves enjoying a different delicacy daily with the Sip, Savor & See Dining Experience, which provides guests with the opportunity to sample the cuisine at 60 surrounding restaurants as part of the all-inclusive Unlimited-Luxury® package. Secrets Spa by Pevonia is a sanctuary for the senses, offering healing hydrotherapy, relaxing aromatherapy, and an array of massages and treatments that focus on pain relief, relaxation, and even skin care. Exciting events and nightlife options include the Stargazing Rock n' Roll Party, Desires Music Lounge, and an endless list of land and water activities. At Secrets Maroma Beach Riviera Cancun guests are welcome to try everything, or do nothing at all.
Location of Secrets Maroma Beach Riviera Cancun
Nearest Airport: CUN
Amenities for Secrets Maroma Beach Riviera Cancun
- General Information
- 412 Suites
- Adults Only
- 24-Hour Room Service
- Swim-Up Bar
- 7 Restaurants
- 7 Bars
- Beach Wait Service
- On-Site Amenities
- Fitness Center
- Game Room
- Outdoor Whirlpool
- In-Room Amenities
- Turndown Service
- DVD Players
- Hair Dryers
- Satellite Television
- iPod Docks
- Beach Volleyball
- Mini Golf
- All Inclusive
- Honeymoons & Romance
- Spa & Wellness
- Summer Getaways
Reviews for Secrets Maroma Beach Riviera Cancun
Just letting you all know that we found ourselves with a block of time to get away and went back here. A very, very positive experience both times. We had a newly renovated room with a partial view. [Bldg 24]. It was bigger than the one on the other side of the quad with a very large and deep hot tub. That was really nice to have. There is a step down IN each of the rooms. Last year we kept tripping, especially at night but they have installed a motion sensor light that illuminates the step as you near it...a great reminder! The service was stellar once again, from Moises in the Seaside Steakhouse bringing my wife chocolate ice cream in a paper cup while she was in the pool (twice) to Dario, our most trusted waiter on the move. I ordered a particular drink and he and it seemed like most of the bartenders knew what I wanted before I finished describing it. Miguel our concierge [Bldg 24] was constantly on the lookout for our dining needs and general comfort. He facilitated distilled water delivery to my room for my medical equipment and even called me back in the States a few days after we had left. We enjoyed being in his care very much. We also had the happy opportunity to revisit our concierge from last year Roeglio [Roger, Bldg 16]. He was equally gracious to us. Paty our housekeeper made sure our extra pillow and towel needs were kept up and Pedro saw to it that our specific requests for candy/chips/beverages were re-stocked every day. A NOTE ON TIPPING When we went last year we were told that it was all inclusive, no tipping necessary and indeed many staff would tell us so. But we felt that after spending thousands to go to this place, it was a gracious courtesy to drop a buck or two on the waiters, bartenders, maids, drivers, Grounds-overseers [I don't know what to call them, but they walk around with pith helmets on], etc. In the USA a tip for a maid might be $5 a night at least, $3-5 for a single drink not to mention 20% for your meals [3 meals a day!!!], so it was not a big hit to the pocketbook, maybe $10/day tops and both we and they felt good about it. Speaking of the Pith helmets, Bramdon and Eddy were always ready to raise the sun umbrellas over our chairs (don't try this yourself!), deliver a towel or two, and they were good source of intel on what was coming up too. The Entertainment Team works hard every day for about 12-14 hrs with beach sports, water sports, yoga/zumba/exercise classes and general cheerleading at all functions such as at the night club and to keep you busy. The following team members stood out for me: JOSE I went to the mini-golf course for the tournament one day and turned to be the only one there [at first]. Jose graciously offered to play with me and then a few more people arrived and it was more of what they were hired to do, but he was willing to play with me alone. JAIR We met him at the Spanish language class. he was the most engaging member and always had funny retorts when someone missed a shot in water volleyball, etc. MARCOS He led most of the water volleyball and water basketball games I played every day. He was also a funny chatterbox. GABBY & ENRIQUE They kept things moving and were charming and always ready to include you in a game, activity or simply a hug. All the restaurants have solid menus. Our fave was the hibachi dinner at Himitsu, facilitated by the Maitre D', whose name escapes me now; you usually need a group of at least 4 to enter this private room, but he took our name for a couple days later and connected us with 2 other couples so we could dine there. The World Cafe is always a source of good food and a wide variety of it. The Maitre D' Edgar was always tending to individual tables as well as overseeing the whole operation. He knew we loved Carlos the harpist [more on im in a bit] and got him to come over to us to play AT OUR TABLE. The waiters, in particular Antonio were attentive. The hostess Genesis is wholly fluent in Spanish but seems to be American so if there's something you cannot communicate, she's a go-to. Carlos the Harpist plays roughly every other day, and is a master of the Paraguayan harp....literally a master: I am a composer so I know what I see and hear. Don't miss him. The jungle bike ride was a nice jaunt on the roads around the property, 99% on flat surfaces. It lasts about an hour. Though we were treated to some history on the Saba (sp?) tree and saw a turtle, termite nests [BTW the termite you can eat...I declined but some of our group stepped up to the plate] and saw a snake, once was enough. I'd recommend water shoes for any pool sports. One guest was tearing up his feet on the pool flor, which is a little rough so one doesn't slip. I played water volleyball and water basketball every day as I can;t do high impact sports anymore. But the games were aerobic for sure, and most of all FUN. The playlist around the grounds was mostly pop music of the 80's-present; a little hip hop represented the current airwaves. We heard jazz from the sax players [every OTHER day at the World Cafe] and floating on a boat! No country music, no classical. Nearly every evening show included gymnasts and aerialists, even the Beatles tribute (very worthwhile - ESPECIALLY the hip hop/break dancers - you won;t believe what this troupe within a troupe can do...jumping rope lying on your back on the floor and more!) and fire-show. We were here exactly one year ago and the routines didn;t seem to have rotated out. Hope that next year there will be fresher acts. If you've never been here you'll enjoy it, but we were here two weeks last year and 11 days this year and after the first 7 days didn;t need to revisit them again. Last year our stay included the Preferred Members Club. We weren't able to swing it this time and really the main attraction is the lounge, and extra place for breakfast and daily visits to the spa. We wanted to go to the spa at least once so when the sales team offered to give us a one-day pass + massages if we attended a session on why we should buy a membership, we took the pitch. I don't know if you'd want to spend 90 minutes of your vacation doing this. I did it for the massages, but would never do it again. We told them at the outset that we weren't going to buy anything, no way, no how, we were only doing it for the massages. Nicholas, the first of four [4!!] sales people we met in this 90 minutes told us he'd get credit for at least getting us to take the tour. We felt like we'd be helping him and immediately we were shunted to another salesperson, Renata; very nice and all and she wasn't as pushy as Nicholas or the other two. This is your call. It was 90 minutes I could have been eating, drinking or swimming. In all we couldn't have had a more enjoyable experience at Secrets Maroma.
joebO8932DJ - Beacon, New York
I look forward to returning to Secrets Maroma Beach Riviera Cancun!!! The people were GREAT!!! Jiar and the entire entertainment staff provided fun and games as well as prizes. The gardeners worked very hard to keep the grounds beautiful and food and drinks were provided on the beach by very hard working servers. It has to be the best beach in Cancun!!!
This was my second visit to Maroma. 1st time was great, with the remodel and improvement on already great food this visit was even better. The beach is amazing and service from Marina made it unforgettable. Bernado in the French restaurant went above the call of duty on our visits there and our concierge Alejandra made sure every request or need was met. Entertainment was outstanding and the Desires Disco after was very enjoyable. I love all the Secrets resorts for different reasons. This is still one of my favorites.
Tanorexia - Lake Tahoe (California), California
After reading tons of reviews on this place we were so excited to come here for our honeymoon and we were NOT disappointed. Secrets Maroma was absolutely incredible. Knowing I'd write this review to help other travelers I tried looking for negatives and they were so hard to even find! Highlights: Staff is energetic, kind and attentive. Food is amazing. Grounds and property are kept gorgeous. Secrets box is a gift from heaven and the room service food was better than regular meals we have at home. (All included) Breakfast buffet amazing with 2 omelet stations and a crepe station. Rooms are clean and nice. We had a swim out room and it was so cool being able to go right into the water. Beds are comfy with different pillow options in closet. Maid service/mini bar service quick and great. (Shout out to Petar for always keeping us stocked with extra water bottles) Pools are gorgeous and the entertainment crew are always keeping the crowd entertained with fun activities planned. Pool bar staff and bartenders are wonderful and I wish I had their names! Carlos was one waiter and made sure we had fresh drinks at all times! Night activities were amazing. Definitely do the beach party with Martha and Coco. Beds setup on the beach with great live acoustic music and the ocean in the background. It was such a perfect evening. Jersey Boys show, Beatles show and the rock show were all must sees!!! Favorite Moment: The wine cellar dinner. We had dinner at the Italian restaurant Portifino and our amazing waiter Oscar recommended the wine cellar for us if we wanted something more private the next night. We were so glad he suggested this because it was our favorite memory of the trip. There is no extra cost except you must buy a bottle of wine. We chose a bottle that was $150 and it was well worth it. The cellar is in between the French restaurant and the Italian so you can order off either or both menus. It was so romantic, private and impressive. The food was delicious The most romantic dinner we've ever had and we live in Philadelphia which boasts some amazing restaurants as well. Cons: Only 2 the entire trip. 1) Like every review has said - DON'T do the unlimited vacation club sale pitch for the resort credit. We read reviews and knew not to get sucked in, but we met other people who unfortunately did get sucked in and they said it was horrible. They say it takes 90 minutes, but one guy took 3 hours and at the end the "time share" was going to cost him $52,000. We are so glad we didn't get stuck sitting through this. 2) Bugs in our room. Now this part is tough because it seems like it comes with the territory of a swim out room. We stayed 7 days and used our swim out pool 5 of those days so if we ever booked again we probably would do the same exact room. That being said, it came with one downfall : mosquitoes, rollie pollie's and gnats. Every night I killed at least 3 mosquitoes and multiple gnats. Each night there were rollie pollie bugs crawling from each corner. (the term I call them because they roll up when you try to kill them). I don't like bugs so it was a bother for me, but my husband didn't even notice them half the time. Other resort goers who had rooms on the 3rd floor told us they hadn't seen a bug their whole trip so it must be because we were so close to the water. It was annoying, we came home with a few mosquito bites, but overall we'd probably end up booking the same room again because having the pool was awesome. And that was it! There are no other negatives I could even find! Overall our honeymoon and experience was wonderful! Also, you do not have to tip, but I can definitely say a little tip ($2-$3) goes a long way!
ginasantini9 - Philadelphia, Pennsylvania
We paid for a swim out room. When we first arrived we were taken to a room at a nice location and walked out on the patio and immediately smelled cigarette smoke from next door. We complained, and the concierge came and smelled the smoke. I heard them knock next door and rather than enforce their no-smoking policy they moved us to a room on the edge of the property along a well travelled employee road so we had to listen to vehicles and chatting employees any time we were using our swim out patio. Given a choice between that and cigarette smoke the latter was the better option. The room itself was very nice in either location. The food was good. The drinks were watered down but at least that helped me not gain weight. Another big complaint was the fact that the force you to sit through a sales pitch for their time share immediately when you arrive before they give you your room keys. I found this extremely annoying and only barely tolerable at the time because it was pouring rain when we arrived. The employees were all very friendly and the pools were nice as was the beach area.
tamaram955 - Algonquin, Illinois