Secrets Maroma Beach Riviera Cancun

We stayed for more than a week and had a partial ocean view room in a building about halfway between the beach and the main building where the restaurants and lobby are. "Partial" meant a little slip of blue in the distance, but we still had a nice view of some of the resort and palm trees. The room was beautiful and spacious and the bed was extremely comfortable. Just to give you an example of the level of service, on the second day when we asked for less lumpy pillows, we were given our choice of three types and they arrived in less than five minutes. A few minutes later, we got a phone call asking if they were okay. The highlights of our stay were 1) the staff. Absolutely stellar service, everywhere. 2) The food! If you are a foodie, you will be in heaven here. Breakfast and lunch is buffet style, and there is unbelievable variety and quality. For dinner you go to one of the restaurants where you are treated like royalty. I think our favourite was the French, but we had a couple of fabulous dinners at the Italian, one of which was candlelit on the circular terrace overlooking the resort. We are seniors with limited mobility and this resort was ideal. We could get everywhere and do lots of activities and most importantly, swim in one of the beautiful pools or the ocean. The only issue we had was the level of music--and the choice of music. There was a "rock" night right across from our room and it was so loud it literally made the windows shake. And around the pool sometimes, you had to try to find a place away from one of the many speakers. The beach was better, but we found that despite the rules that say you cannot "reserve" a chair and go away for more than 30 minutes, people did that all the time. Apparently if you report it to one of the staff, they'll take care of it, but we didn't. Anyway, long review! Would I go back? Yes, but maybe for just a week.

We had a two week stay over Christmas and New Year and honestly, it was one of the best holidays we’ve ever had. Everything about the property, rooms, grounds, pool and beach are beautiful and so tastefully decorated for Christmas. The food and drinks were outstanding. We’ve travelled extensively and the offering at this resort beats everything we’ve ever had at a resort including in the Maldives. Hands down. From hueves rancheros and warm cinnamon rolls at breakfast to the Tuna Tostada and grilled shrimp and tacos at lunch, top tier pastry and desserts as well as the best chocolate ice cream, then gazpacho, sushi, steaks and so much more at dinner. It was incredible. Poolside service and drinks were excellent and service was constant. The Preferred club beach club and lounge were beautiful spaces to retreat to. There is plenty of things going on to entertain too. Normally, we like quiet, private spaces but we really embraced the fabulous atmosphere created by the resort’s entertainment team. It was there if you wanted but not in your face if you simply want to zone out or watch from afar. There’s music playing all over which created a really nice vibe throughout the day. New Years Eve requires a special mention. The effort this resort went to to put together a beautiful and thoughtful evening was again, the best we’ve ever experienced. The food on NYE was sensational. Foie Gras, king crab and scallops, lobster bisque, an enormous and beautifully cooked tomahawk steak followed by a warm pear, chocolate & filo dessert. All washed down with bottles of Tequila, Cristal, Dom, or Verve depending on package you purchased. Super impressive night. Finally some wonderful staff. Made the place run like clock work. Nothing too much trouble and should take so much credit for good reviews like this. Roger, our concierge was lovely and always on hand to help with anything we needed. We didn’t need much as all our needs were already being catered for. Alphonso, Alberto, Antonio, Luchio, Freddy, the two lovely young female hosts at breakfast, Clary, Jesica and Angel at the Preferred lounge, Felipe, Humberto, Fernando, Pablo, Hugo, David to name but a few that really stood out. Four days in, I’d already booked to “come home” again for Xmas26 and New Year 27. I mean it, don’t change a single thing. Thank you for taking such good care of us.

Great location, the beach was beautiful despite sargassum season. Rooms were clean & amazing with hot tub & the best ocean view. The BEST service of any resort we’ve been to. No issues with noise at all. Isaac was amazing as well, definitely an asset to Hyatt & UVC.

What a great Christmas experience. Karen our concierge was awesome along with the service we received with the pool beds. This was our 5th time there and the people are the reason we keep going back.

We recently did our vow renewal in Cancun at Secrets Maroma beach. It was an excelente Experience and one we will never forget. Rifkele in the wedding Department created an excellent venue for our vow renewal. Love is real Weddings provided unforgettable nuptials. Our personal concierge Marcelo in building 27 took care of every need or want, and our room was perfect on our wedding night and the next day as a married couple with beautiful heart shape roses on the bed and jacuzzi tub ready to go! Marco and Franco were excellent by the pool and beach service. Margarita and the rest of the staff were excellent as well in the preferred beach club and breakfast was great. We highly recommend Marcelo and building 27 and room 2730 for gorgeous océano view! The bar staff in lobby, pool, and beach were prompt and gracioso. The bell man Johnathan and Sylvestre provided great care with our transport and luggage. Thanks to Ámstar for airport transfer Services. Overall 5 Star Service from every one. Namio cleaned our room daily and beautiful. Thanks for the turndown service and the daily wetbar Services. The ground crew was excepcional. Thank you to Hugo in wedding venue, Erik my own personal medic and the minister! We will be back!