Secrets Maroma Beach Riviera Cancun

Nice experience at Riviera hotel thanks to the animation team. We spent great holiday with you. Daily activities and night performances are perfect. You are very professional and talented. We will come back in summer.

Loved this hotel! The staff makes you feel so welcomed at all times. The breakfast hostess, Ariadna, was incredible, and the waiting team Lucio, Alejandro, Freddy and Sara were great as well - sorry I can't remember the rest of the names. Same goes to the pool waiting team, including Einar and Julio. The hostess for the Japanese restaurant, Katya, was outstanding. Our concierge was Katya Palomera. She was incredible! She helped arrange flowers in my room for my wife's birthday. She was reliable and I didn't have to worry about the details of the birthday surprise. She would send us a text message everyday with a list of activities and events in the hotel. Everyone made us feel like royalty and that's why we are considering to come back to this place.

Celebrating a 25th wedding anniversary (we were married on May 26, 2001) is a significant milestone, and we wanted to spend it somewhere that felt genuinely special. Secrets Maroma Beach completely delivered, and that was largely due to the incredible staff. The absolute standout of our trip was Roger Arroyo, our personal concierge in Building 26. Roger didn't just fulfill our requests; he genuinely looked completely happy to do it for us every single time we spoke. That kind of authentic, heartfelt service made a lasting impression and set the tone for our entire stay. OUR ACCOMMODATIONS: Room 2641 We were assigned to Room 2641 in Building 26, which turned out to be an ideal location. The room is situated perfectly at the palm tree level. Looking out from our balcony, we were right at the height of the tree line, giving us a beautiful view that overlooked the infinity pool, the main pool, and offered a striking view of the ocean. It was a peaceful, scenic sanctuary to return to each day. EXCEPTIONAL DINING EXPERIENCE The culinary options on the property were a major highlight of our trip, and we appreciated the variety and quality across the different venues: - The Italian Restaurant: We liked this spot so much we ate here twice. Both times, we sat in a quiet, intimate booth and I enjoyed an outstanding meat appetizer followed by their excellent lasagna. - Bordeaux: Our anniversary dinner here was fantastic. The restaurant offered a private, intimate ambiance that reminded us of a favorite dining spot we frequent back home. The filet mignon was cooked perfectly, paired beautifully with a great red wine. - Hibachi Dinner Show: This was a highly entertaining evening. The show was fun, the service was attentive, and the food was great. Even the sushi was excellent, elevated by a rich, savory soy sauce. - Poolside Comforts & Buffet: For casual lunches, we frequently ordered the four-cheese pizza right to our pool chairs. It was simply delicious, making it a perfect midday snack. We also thoroughly enjoyed the breakfast buffet each morning, where the staff remembered our preferences, down to bringing Baileys with decaf coffee and fresh mimosas. SPA, RELAXATION, & ON-PROPERTY ACTIVITIES We balanced our dining with a mix of deep relaxation and lighthearted activities around the resort. - The Hydrotherapy Circuit: A definite highlight of our trip was the spa’s multi-step hydrotherapy circuit. We spent an hour moving through the sauna, applying a salt mixture in the steam room, braving the bracing shock of the bucket plunge, and relaxing in the hot pools and jet pools. It was incredibly refreshing. - Pool & Beach Days: We spent our afternoons floating lazily around the main pool on inflated floaties. Down on the shore, we were highly impressed by the resort’s maintenance team; a dedicated beach tractor ran back and forth continuously to actively manage the sargassum, keeping the white sand beach clear and pristine. - Resort Activities: We also took advantage of the daily resort games. We had a great time playing mini-golf and trying our hand at axe-throwing. Michele showed off some serious skills and won both events. A MEMORABLE MILESTONE To wrap up our anniversary trip, we took part in the resort's tradition of placing our personal lock onto the heart structure on the property. It was a simple, meaningful gesture to mark 25 years together. Secrets Maroma Beach provided a fantastic, unpretentious backdrop for our milestone, and we left with a deep sense of gratitude for the wonderful staff who took such great care of us.

Not that I would encourage anyone to have emergency surgery on their family vacation, but the staff at Secrets Maroma made my stay still feel like vacation after having my gallbladder removed. When I returned to the resort my concierge, Guillermo, introduced me to the head chef to make sure every restaurant was aware of my diet restrictions. Anything I needed the staff assisted me with a smile. Guillermo was a rock star with his help. Others to notice, Alberto’s service at Seaside Grill and Alan & his staff at Himitsu. And lastly, the room service staff when I was going through my attack. Thank you all at Secrets Maroma for taking care of me so I could continue to enjoy my family and the vacation!

The staff and their forever efforts go above and beyond. Roger A, our concierge is an incredible kind person who tried to go above and beyond. Our housekeeper Luz, so awesome. And my wife is super messy so she had her work cut out for her. The people were more than just friendly and upbeat. They tried. Janet who we booked a few things with remembered so much. Roger was the same. The coco cafe before 5am every morning is a great man who was just the best to chat with. And I learnt more Spanish from the omelette lady and a few others all week. The resort is a nice clean (almost completely non smoking, and I’m a smoker. It was nice to be honest) beautiful friendly quiet. Food was really good the pools sooooo nice. But the people. The people. That was the difference. They made the resort even more great!!!