Secrets Maroma Beach Riviera Cancun

About us: We are a couple who take one AI trip a year and have stayed at Sandals, Secrets, and Excellence over the years. We like the resorts to be a little different or new to us, so we don't repeat resorts year after year, so it's not the same every trip. We find all three brands have very similar offerings, except Sandals has outpriced the other two in value for what you get, so we do not go there anymore. Excellence has a limited number of resorts, but we like the two we have been to. All brands have their top-tier resorts, and we would consider Secrets Maroma in this category, with Cap Canna and Akumal. We like direct flights, so this tends to send us to Jamaica, Punta Cana, and Cancun. Why we booked here- We love a great beach and clear water, Maroma gets great reviews, and we were here in 2013. Top-tier resorts typically runs 2 k higher a week. When it came time to choose, the price was much better than the others I was looking at. So on to the review- As promised, this resort is clean, well-maintained, and the service is excellent from everyone we encounterd. Special thanks to Roger, our concierge in building 26, as he gave us a great introduction to our room and resort, and even though we did not need him, he always asked and greeted us by name every time we passed or saw him. What was new since our last visit was the very nice, preferred club indoor lounge and the oceanfront beach club. We were surprised that these were mostly empty at night. This was the best place to hang out, especially when it is hot, and the back of the resort gets little breeze. The sad - What is now the new normal? The invasive ocean weeds that did not exist in 2013. Maroma was the best beach and water back then; now it is simply the new normal. We still spent every day on the beach and got into the water, but it is not the same as when this was considered one of the best beaches in the world. This would vary day to day. Of the six days, we had 4 with little to moderate issues, 1 perfect (no weeds), and 1 day they could not keep up. with additional equipment. The resort went above and beyond, but be aware that wherever you go may or may not have issues, depending on wind conditions currents, etc. During the normal day, the tractor runs are not that noisy, but on the bad days, they start early with more equipment to clear the beach. So, take this into account if you are oceanfront. The staff said our week was one of the better ones. Jamaica seems to avoid these issues due to the currents and the sides of the island where the tourist areas are. If you want good, clear water where you can snorkel off the beach, pick Jamaica. The layout- the resort layout was typical of the Secrets resorts' room blocks on the sides, main restaurants, nightlife in the back near the lobby, etc. The pools are nice, but they're just two next to each other, with not much variety. If you like a change of scenery, this resort offers few options. We would go to the beach during the day, then move to the pool for happy hour. They are supposed to add another pool between the lobby and the main pool to offer more options, since this area is pretty much useless right now. Food- typical of Secrets' quality was good and consistent. The only bad meal was the coconut shrimp at the Beach Club, which they left in the fryer too long. The waiter offered another dish, but we really did not need any more food. We ate at all the restaurants except the Mediterranean. I think your food preference depends on what you like best. The Grill was nice for a snack or lunch, with more offerings than other resorts. Beach service was exceptional. Normally, the French and Italian are the best. For this trip, maybe French, Asian( if you like sushi), then Italian, and Steakhouse (seaside). Also, please note that some portions are small. Our waitress pointed out that the lamb ravioli may be small and suggested I order an additional dish. So, you can get more if you are not full. In the past, we have gone to the Asian for appetizers, then to another restaurant for our main course. Another plus was that other resorts, including Secrets, seemed to cut down their menu offerings after COVID. Here, they seem to have more offerings on the menus. The rooms are typical of a Secret or Excellence, very nice and well kept. We did a swim out, and it was nice, but we only swam 2 times. Basically, all suites are the same design, and it seems this resort must have undergone a renovation in the last 5 years, updated and with no signs of age. Preferred club or not- You do get a separate beach area, but we had no trouble finding chairs and sat on both sides. The beach club was nice but empty at night. If this was more active then it would be a fun place to hang out, most nights, only us. You get an indoor air-conditioned lounge(with 24 hr. small buffet) that is very nice and close to our building to stop in for a drink. Also, the first three buildings, closer to the beach, are preferred, so if you want to be close to the pools and beach, this is nice. This resort is on the smaller size, so walking is not a problem. You also get a sit-down breakfast option at Oceana and lunch at the beach club. What you do not get. No option of a preferred pool if you don’t want the music. You can sit farther away, but it’s still one area. At other resorts, it made it easier to find chairs around the additional preferred pool. So, if you want a quiet club and lounge, a sit-down breakfast, and rooms closer to the beach, it’s worth it. Other resorts we would say preferred is worth it. Here, it is not necessary, but nice. Tipping. This is not expected but welcome as with all Secrets. Less than 25% of the people left tips, which seemed lower than at other resorts. So, don't feel the need to do it, but if you are able, it would be appreciated. We did not expect or receive any better service, which is how it should be. This shows how well-trained this staff is. We are not big spenders, but we budget to tip and bring the small bills with us so we are prepared. We tip a simple: $1 a round of drinks, $5 for a sit-down lunch, and $10 for dinner. We also leave $5 a day for the maid, a couple of dollars in the fridge for the restocking person, and, of course, the omelet makers at the buffet. Overall, I can say the staff and service are the best we have received at any resort. Will come back one day. As for rating this, it is hard to give any resort a 5-star rating when the water is not as good anymore, as this is why we go. As we have said before, if we could get this service in Jamaica, that would make the perfect resort for us. Thanks to all the staff at Maroma, you are truly the best.

Secrets Maroma Beach was in fact beautiful from the people to the hospitality from the moment we arrived i didnt want to leave. Marcelo our concierge was amazing every step of the way providing us updates and daily activities for us to enjoy. I would definitely be going back!. Alfredo from the preffered club lounge was absolutely amazing the seafood to die for !!

Our honeymoon at Secrets Maroma Beach Riviera Cancun was absolutely unforgettable from start to finish. Every part of the experience exceeded our expectations and made us feel truly relaxed, welcomed, and celebrated during such a special time in our lives. The resort itself is stunning, the atmosphere is peaceful and luxurious, and the level of service throughout our stay was exceptional. A special thank you to our concierge, Katya, whose professionalism, kindness, and attention to detail made our trip even more memorable. She went above and beyond to ensure everything was perfect and always made us feel taken care of. We were also incredibly impressed with the restaurant selection and the quality of the food. Every meal felt like a fine dining experience, with amazing flavors, fresh ingredients, and outstanding service at each restaurant we visited. There was so much variety that every night felt unique and exciting. We left with amazing memories and cannot recommend Secrets Maroma Beach enough for anyone looking for a romantic and truly first-class getaway. We are already looking forward to coming back someday!

This was the second time my boyfriend and I came to this resort and everything was amazing from the food, activities to even the workers! Roger, Angel and Oscar made our experience great and treated us with nothing but kindness and exceptional service.

This was a fantastic experience from the resort, to the food, and most importantly the staff. Everyone was beyond nice, helpful, and at your service. Highly recommend this resort. Ask for Roberto Canul as your room concierge as he was the best!!