Secrets Maroma Beach Riviera Cancun

Secrets Maroma was one of the nicest all-inclusive resorts we've ever visited. From the attentive and friendly staff to the beautiful property, the spacious pool area, well equipped gym, gorgeous spa, incredible food, and lively entertainment, our stay was an all around 10/10. The property is so beautiful, clean and very well maintained. The rooms are spacious, the beds and pillows are comfortable, the AC works really well and the shower is a good size with great water pressure and hot water. Not to mention the enormous tub with jets. We enjoyed all the restaurants and food options, including the 24/7 room service and 24/7 grab and go cafe. You don't get access to 24/7 food and drinks at many resorts. The personal pizza's, burgers, hotdogs, etc from the Barefoot Grill were a huge hit for lunch while at the pool and beach every day. The pizza's were our favorite! The spa is a dream. I was in aww the entire time. From the ambiance to the services and staff, I enjoyed it so much I booked a second day! The onsite pharmacy and Pharmacist is a huge bonus cause you just never know. It was well stocked, clean and very organized with Rx options as well as OTC necessities. It provided a certain level of peace of mind. The gift shop could have had more options, it was pretty limited. If you made me pick one thing I think needed improvement on the entire property, it would be the gift shop. I always like shopping for hats, suits and other fun items at resorts. Also, with men needing long pants to eat inside the restaurants, having some nice slacks available to purchase, would be a perk for those that may have forgotten to pack pants. LOL. The only drawback about the location (which is minor unless you are a person who loves to be in the ocean the entire time) is that the water can get heavy with seaweed depending on the season and day. But, the beach crew works tirelessly to keep it as clean as possible. I was very impressed by the overall effort to keep the seaweed cleaned up. We had a couple clear days where the water had very little seaweed. The beach itself was beautiful and quiet. The pools were huge, fun, lively and clean. If you enjoy a good pool scene, you will love it here! Lastly, each building has a dedicated concierge who will cater to your every need. Our concierge was friendly, attentive and professional. He was extremely responsive and helpful when we had questions or needed anything. He knew us by name and made sure to check in with us every morning. He also sent us details about each day's agenda and activities. We loved having a personal concierge! I could go on and on. We will be back and have 100% recommended Secrets Maroma to all our family and friends!

Great stay! Staff is awesome. Hector concierge was great! Luis waiter at Bordeaux A++. Carlos bellman A++. Efrain minibar stocker A++ Wilberth (chef) and Antonio at Tapanykaki A++ but all the staff really were great. We had a swim out and it was nice but very small patio. Room service was wonderful! Great menu and 24 hour service! Coco Cafe was unbelievable for the BEST coffee and countless fresh treats! The pool was PACKED and very difficult to find a chair so we never did go, we stayed at our own which was fine. TONS of great, delicious food options always around the pool daily! I would definitely return!

Nice experience at Riviera hotel thanks to the animation team. We spent great holiday with you. Daily activities and night performances are perfect. You are very professional and talented. We will come back in summer.

Loved this hotel! The staff makes you feel so welcomed at all times. The breakfast hostess, Ariadna, was incredible, and the waiting team Lucio, Alejandro, Freddy and Sara were great as well - sorry I can't remember the rest of the names. Same goes to the pool waiting team, including Einar and Julio. The hostess for the Japanese restaurant, Katya, was outstanding. Our concierge was Katya Palomera. She was incredible! She helped arrange flowers in my room for my wife's birthday. She was reliable and I didn't have to worry about the details of the birthday surprise. She would send us a text message everyday with a list of activities and events in the hotel. Everyone made us feel like royalty and that's why we are considering to come back to this place.

Celebrating a 25th wedding anniversary (we were married on May 26, 2001) is a significant milestone, and we wanted to spend it somewhere that felt genuinely special. Secrets Maroma Beach completely delivered, and that was largely due to the incredible staff. The absolute standout of our trip was Roger Arroyo, our personal concierge in Building 26. Roger didn't just fulfill our requests; he genuinely looked completely happy to do it for us every single time we spoke. That kind of authentic, heartfelt service made a lasting impression and set the tone for our entire stay. OUR ACCOMMODATIONS: Room 2641 We were assigned to Room 2641 in Building 26, which turned out to be an ideal location. The room is situated perfectly at the palm tree level. Looking out from our balcony, we were right at the height of the tree line, giving us a beautiful view that overlooked the infinity pool, the main pool, and offered a striking view of the ocean. It was a peaceful, scenic sanctuary to return to each day. EXCEPTIONAL DINING EXPERIENCE The culinary options on the property were a major highlight of our trip, and we appreciated the variety and quality across the different venues: - The Italian Restaurant: We liked this spot so much we ate here twice. Both times, we sat in a quiet, intimate booth and I enjoyed an outstanding meat appetizer followed by their excellent lasagna. - Bordeaux: Our anniversary dinner here was fantastic. The restaurant offered a private, intimate ambiance that reminded us of a favorite dining spot we frequent back home. The filet mignon was cooked perfectly, paired beautifully with a great red wine. - Hibachi Dinner Show: This was a highly entertaining evening. The show was fun, the service was attentive, and the food was great. Even the sushi was excellent, elevated by a rich, savory soy sauce. - Poolside Comforts & Buffet: For casual lunches, we frequently ordered the four-cheese pizza right to our pool chairs. It was simply delicious, making it a perfect midday snack. We also thoroughly enjoyed the breakfast buffet each morning, where the staff remembered our preferences, down to bringing Baileys with decaf coffee and fresh mimosas. SPA, RELAXATION, & ON-PROPERTY ACTIVITIES We balanced our dining with a mix of deep relaxation and lighthearted activities around the resort. - The Hydrotherapy Circuit: A definite highlight of our trip was the spa’s multi-step hydrotherapy circuit. We spent an hour moving through the sauna, applying a salt mixture in the steam room, braving the bracing shock of the bucket plunge, and relaxing in the hot pools and jet pools. It was incredibly refreshing. - Pool & Beach Days: We spent our afternoons floating lazily around the main pool on inflated floaties. Down on the shore, we were highly impressed by the resort’s maintenance team; a dedicated beach tractor ran back and forth continuously to actively manage the sargassum, keeping the white sand beach clear and pristine. - Resort Activities: We also took advantage of the daily resort games. We had a great time playing mini-golf and trying our hand at axe-throwing. Michele showed off some serious skills and won both events. A MEMORABLE MILESTONE To wrap up our anniversary trip, we took part in the resort's tradition of placing our personal lock onto the heart structure on the property. It was a simple, meaningful gesture to mark 25 years together. Secrets Maroma Beach provided a fantastic, unpretentious backdrop for our milestone, and we left with a deep sense of gratitude for the wonderful staff who took such great care of us.