Secrets Maroma Beach Riviera Cancun

Sorry to all our friends at Moroma for this very late review - life just got in the way when we got back home hence we needed our holiday in the first place. We think it is our sixth stay at this fantastic hotel - and we were delighted to see the new renovations. The Theatre the disco and last but not least the breakfast area the sea food and the grill what a fantastic job and we look forward to visiting to see the re furbished Italian and French restaurants next year if not before. Now for the special mentions sorry folks quite a few. Senor Rodrigo and Senora Itzel for their amazing friendship. Carlos you are a star and that special key ring you had mede for both of us really had me thinking about you a lot watching the world cup on our return. The rest of the team were wonderful too, i.e. Gabriela, Ariel and Maricruz. Special thanks for our concierge Katya Poolside Marco, Edy and Rene were amazing and special thanks to Valentin at the Barracuda. Breakfast was superlative with Berenice and Freddy. In the Lobby bar Estrella, Neydi, Jessica, Abigail and Arturo made us really welcome. Special thanks to Luis at the Pizza spot and Roxana at Himitsu.

We visited Secrets Maroma Beach with our friends for 10 nights staying in preferred Club Rooms. The resort is beautiful and really well maintained. Our rooms were excellent. What stands out most at this resort is the service provided by the staff, they are friendly and nothing is too much trouble. Special mentions to our concierges: Roger and Roberto, they checked in with us regularly to ensure we had everything we needed, amazing customer service from them both! Beach service was exceptional, Hugo who looked after our beds so well and Marco who kept us hydrated throughout the day - thank you both Abigail in the preferred club lounge was so attentive (thank you for looking after Mr Shrimp!) Cinar from the steakhouse looked after us so well Our favourite restaurants were the Italian, Pan Asian and steakhouse. A really relaxing stay in a great resort - thank you

5 th time at this location and Guillermo Saldaña took care of like we were family. Positively will return to hope to have a similar experience.

This was our first visit to Cancun but not our first visit to the Secrets chain. We went for our 20th Anniversary. We got a little welcome letter, champagne, and a banner on our door to celebrate. We came to Secrets to rest, recharge, and decompress. All accomplished. We left refreshed and very happy with our experience. We loved that the water is filtered throughout the resort and they give you reusable aluminum thermos type cups with your room. There are water stations to refill them all over. We did go when the seaweed was high, but the resort constantly was clearing it away. There is a smell, but it just reminded me of a lake. Definitely did not affect our enjoyment of the beach. We reserved beach cabanas on 3 different days. Service was great. Drinks were fast & delicious. Fish tacos are 10/10. Luis was so nice! our waiters made sure our drinks were refilled asao and brought food right to our cabana! Overall, the food was on par with other Secrets locations (high quality and delicious). Best dessert imo is the chocolate cake at Bordeaux. We had a swim out suite. Highly recommend, especially if crowds give you anxiety but you still want to float in a pool. Bed was firm and supportive but not hard. Pillows were feather pillows. We moved from Building 26 to 25 due to waiting for our room upgrade one night. Both conceigre Roberto from 25 and Roger from 26 made sure we had everything we needed. They helped with reservations and use of the golf cart to go places after my husband twisted his ankle a little the first night. The resort wrapped it for him at no charge. Watch out for the step down in the preferred club suites. They have added a motion sensor light to help with that. You do get used to it quickly. We personalized our bed set up (asked to remove the duvet & add an extra sheet/light blanket instead) and our mini fridge contents - once changed it did not have to be requested again. Maids did such a great job! Humberto was very kind and made sure we were aware of everything we could ask for & always had what we wanted. FYI - There is pretty impressive store at the main building if you forgot anything - basically a pop up Walgreens. They even had some rx's but we did not need any so not sure how that works. I do not speak Spanish & had ZERO issues communicating with staff. They also offer a Spanish class activity to learn some while you are there. The couples massage at the Spa was fantastic. The hydro circuit was fun and not too long. We do have UVC. We definitely used our discount across the resort. There are no maintenance fees and it is not a timeshare. Our package includes preferred club benefits no matter which room type we book. That's pretty great! The deals are better than other places online and there is price match policy. We will be back to Maroma for the excellent service, delicious food, and relaxed as you want to be atmosphere.

WE have Best time here. “THE SERVICE IS EXCELLENT." OUR CONCIERGE ROGER WAS VERY ATTENTIVE AND WAS EXTREMELY HELPFUL. JESSICA IN THE Prefferred bar and Coco Cafe was ALSO EXCELLENT. ANTONIO IN THE ASIAN RESTAURANT DID A FANTASTIC JOB. Armando the mentalist entertainer in the Libby was fantastic. WE WERE VERY PLEASED AND WILL RETURN SOON.