Secrets Maroma Beach Riviera Cancun

My wife and I recently stayed at Secrets Maroma Beach, and overall we had a wonderful vacation. First and foremost, the staff was outstanding. A special thank you to Roger, our concierge, Jessica from Food & Wine Concierge, and Gabriel, the manager at El Patio. They were all friendly, attentive, and genuinely seemed to care about making our stay special. Throughout the resort, we found the employees to be warm, professional, and eager to help. They were one of the highlights of the trip. The resort itself is beautiful. The grounds are immaculate, the pool is fantastic, and the beach is truly the crown jewel of the property. The white sand is stunning, and the staff works tirelessly to keep it clean. We saw tractors grooming the beach and clearing seaweed every day, which really shows the effort they put into maintaining such a gorgeous setting. We stayed in a Junior Ocean View Suite, which was spacious and comfortable. The room was well-appointed, although there were a couple of minor things I would change. This is pure nitpicking, but I wish more hotels would install soft-close toilet seats. It’s a small detail, but when you accidentally let one drop in the middle of the night, it’s surprisingly jarring. We also experienced more noise transfer from the room next door than we expected, including noise as early as 5:00 a.m. One thing we did not love was arriving after a long flight and shuttle ride only to be immediately seated for a vacation club presentation. We understand the business model, but after a day of travel, it was not the welcome we were hoping for. As for the dining, we found the food to be generally very good. We especially enjoyed the pizza oven by the pool. The evening entertainment was also excellent. We saw the rock show and the neon acrobatic performance, both of which were a lot of fun. There were plenty of activities available as well, and we enjoyed participating in pool aerobics and bracelet making. As vegetarians, however, we were surprised by the limited options at times. One evening there was a large Mexican-themed buffet around the pool with mariachi music and a festive atmosphere. We expected to find basics like beans, rice, vegetables, cheese, and tortillas, but there were very few vegetarian choices available. We even asked one of the chefs, who walked the buffet with us and seemed surprised by the lack of options himself. We also rented one of the poolside beds for a day. Unfortunately, the roof leaked from rain the night before and dripped on us throughout the day. To make matters worse, a large group rented the beds next to us while the rest of their party was across the pool, resulting in constant shouting back and forth all afternoon. Management did provide a 25% discount on the rental, which we appreciated, although we had hoped the circumstances might warrant a full credit. One thing worth mentioning is that all-inclusive resorts naturally attract a wide range of guests. In our experience, about 95% of the people were there to relax, unwind, and enjoy a peaceful vacation. The remaining few seemed determined to relive their spring break years. Excessive drinking and loud behavior occasionally detracted from the otherwise relaxing atmosphere. This isn’t necessarily a criticism of the resort itself, but it did make us reconsider whether all-inclusive vacations are the best fit for us personally. Despite a few frustrations, we genuinely enjoyed our stay. The beautiful beach, excellent staff, well-maintained grounds, fun activities, and overall atmosphere made for a memorable vacation. The people working at Secrets Maroma Beach clearly take pride in what they do, and their efforts were a big reason we had such a positive experience.

Excellent! We had a honeymoon to remember! Will definitely recommend and go back there! Food was across the board amazing, Himitsu being our favorite. Rooms were incredible- we had the junior swim out which was awesome to have a pool always at our convenience. Staff were all incredible and hospitable, all going above and beyond.

Secrets Maroma is a beautiful resort with amazing pools, restaurants, rooms, and amenities — but the best part by far is the staff. They made our trip so wonderful. Freddy and Alejandro in the World Cafe (mainly for breakfast and lunch) were PHENOMENAL! So friendly, helpful, and accommodating. They always went the extra mile to make each day start off in a special way for us. They could not have been better. We also loved Felix at the Pan-Asian restaurant and Salvatore in the Italian restaurant. Absolute all stars! Our concierge Angel also went out of his way to arrange a hospitality room for us so we could continue enjoying the resort after our check out and before departing. The housekeeping did a beautiful job every day, it really made our time feel extra luxurious at the resort. We couldn’t have had a better experience thanks to these amazing staff members!

Just returned from our fourth visit to Secrets Maroma Beach. We go to Cancun 2-3 times a year and Maroma has become our destination of choice. It is an amazing resort. We traditional get a Preferred Club Swim Out and love both the location and the amenities. Secrets always meets or exceeds expectations. Love the new feature of PC Breakfast at Oceana. Great menu and beautiful new dining space. Food throughout the resort was all delicious and beautifully presented. Special in countless ways. Lots of pool time with great service. The resort is our favorite after experiencing 30 + visits to Caribbean All Inclusive Resorts. Why? The staff. They are amazing and to mention a few. Julio-Manager of Preferred Club Beach Dinning and PC Breakfast at Oceana. His personal touch is always evident. It is a joy to see him and enjoy the service of his wonderful team. Margarita-Hostess for PC Beach Dining and Oceana Breakfast. She never ask our room after the first day and she repeatedly welcomed us like family. Alfredo and Manny – Servers at both PC dining locations. Fine young men, so friendly with great attention to detail. BRAVO! Roger – Concierge for Building 26. We didn’t stay in Bldg. 26 but saw Roger shortly after our arrival. He immediately remembered us from previous visits to Secrets, and he went out of his way to expedite access to our room even though it was in a different building. He is a gentleman by any measure. So sorry we didn’t get to be in his building Roberto- Concierge for Building 25. He was our “go to” for this visit. So nice and so eager to please. The bottom line...Secrets Maroma Beach is our preferred “home away from home.” We will be returning in August and October. Can’t wait!

Angel Lopez, our building 23 concierge was amazing! He checked with us every day, sending us the daily schedule for the resort. He was extremely responsive when we had questions and very proactive about arranging our luggage for pick up. It was my boyfriend's birthday, and Angel was awesome, and secretly arranged for the restaurant we ate at to give him a birthday song and dessert. Our stay at the hotel was great! No fault of the hotel, but it's high seaweed season in mid-June, so the beach wasn't as pristine as some of the pictures. Room (building 23) was great, the air conditioning never failed. We were a 3 min walk from the pool, a 5 min walk from the beach and an 1 min walk from the lobby/restaurants. Definitely recommend! We loved the tequila tasting!