Secrets Maroma Beach Riviera Cancun

This was our fifth stay at Secrets Maroma, and it is still amazing every time! We had the pleasure of having Roberto as our concierge for the 1st time. We had a few issues with our room, but once Roberto was informed, they were addressed promptly. He made sure to check-in daily for housekeeping or any other room necessities. Another recurring issue was the noise level from our neighbors. We requested a room change; however, we were told that we could not be accommodated. We were incredibly frustrated, as this had been a problem for half of our stay. The next day, after seeing our stress and dissatisfaction, Roberto made sure to advocate for us even harder. With the fast help of Aldo and Antonio, we were immediately switched to a new room. We were full of relief and felt like we were starting the trip all over again, so we decided to extend our trip with 3 more days! We were told by a team member in the main building that we would have to go back to the lobby to see if we could stay in the same room for those extra days. However, Roberto made the process easy and smooth, as he had already handled this for us. He even rescheduled our airport transportation with our new departure date. Roberto is an AMAZING concierge, who takes great initiative to ensure that his guests are taken care of and happy! Antonio and Aldo (Concierge Management), thank you for ensuring that we were able to relocate to a quieter floor after our previous request was unable to be fulfilled. It really made a difference for our trip! We also truly appreciate the special goodbye at the Preferred Lounge provided by the Concierge team! We felt honored and like family. Also, a huge shout-out to both Rodrigo and Guillermo! No matter how busy they are, they still find the time to stop by just to say hello, check-in, and ensure our trip is going well! These gestures never go unnoticed. Entertainment Team • Emiliano, Johana, & Hector -Thank you for always being beautiful and funny people! We appreciate so much the special moment filled with joy, kindness, friendship and a LOCK at the Love Heart --forever! • Leo, Didier, Alejandra & Marcelo- Great people, conversations, and so much fun to be around!! Preferred Beach Concierge, Servers, and Bartenders • Mauricio & Ezequiel – Great beach concierges and always finds the best spot on the beach! • Arturo- We saw him almost every day at the beach bar! He makes great drinks with a great smile! • Ana & Dario– We see every visit, and they always remember us, even if we are not on the beach. They are the beach attendants/servers. • Thank you- Alonzo, Correra, Jose, Ernesto, Julio! Pool Concierge • Edy- Found us a great spot on 4th of July, even though it felt impossible! • Franco- Every stay he is always so welcoming and takes good care of us. Bartenders: Lobby/Desires/Night Shows • Carmen – So kind and gave me great tips for practicing Spanish! • Rogelio- Great bartender! Thanks for making our specialty drink and naming it after Tiara! • Eduardo- He always remembers us and is a wonderful bartender! • Gonzalo • Salvador (4th of July dinner) – Michelin star service!! • Arturo (Head of Beverage Service)- Always greets us with a smiling embrace! Thank you for our welcome home gift! Reuben (Grill) and Luis (Pizza) – We love always laughing and joking with them! And they make the BEST pizza! Overall, we come back to Secrets Maroma time and time again because of every team member mentioned here and those who are not. We interact with the food, beverage, entertainment, and concierge departments every day and appreciate them all! We are always greeted with a warm smile and hello, to sincere chats, or earnest assistance. It is not just the hotel accommodation, the great selection of food, the brilliant shows, or the beautiful renovations, it’s the PEOPLE! They ARE Secrets Maroma, and that is why this is our FAVORITE place to vacation!

Beautiful resort except for the beach area. Seaweed is unbelievable which causes a putrid smell when the winds are blowing in. We could not go into the ocean. The pools are very nice but overcrowded because no one is using the beach. Restaurants are mediocre. Service is very good along with entertainment. The bottom line is that the resort is overpriced for what is has to offer.

The view from our room was absolutely spectacular. It faced the ocean. Every single person that we encountered welcomed us with a smile and a hello good afternoon good evening or some other form of interaction. We used many amenities while on the resort from having a romantic dinner on the beach to eating at Bureau and also having a couples massage. None of this would’ve been possible without Guillermo our concierge for our building 17. He was absolutely amazing. He went above and beyond every single day to make this experience something that neither my husband or myself will ever. We came for our honeymoon and left with memories that will last a lifetime and about 1000 pictures. This resort offer so many included options as well as options for different excursions that are life-changing. We were greeted with champagne and our room with fresh fruit, a beautiful banner on the door that said just married, extra special happy honeymoon recommend secrets Maroma and I highly recommend Guillermo.

Fantastic experience! Staff is warm, friendly and helpful. Angel did wonderful job keeping us updated of daily activities/ shows. Restaurants and coffee shop did not disappoint. Facilities and amenities were great

Our stay at Secrets Maroma was absolutely amazing! The food was delicious with plenty of great options, and the service was outstanding from start to finish. Every staff member was friendly and attentive, but Angel truly went above and beyond to make our vacation special. His hospitality and positive attitude made a lasting impression. We can’t wait to come back and would highly recommend this resort to anyone looking for a relaxing, luxury getaway! We recommend going from December - April for the best water.