Secrets Maroma Beach Riviera Cancun

Our concierge Angel in building 14 made our stay so great. It was so nice to have a point of contact person to ask questions & get recommendations. The resort is amazing. Everything was taken care of from day 1 and the food was fabulous. I couldn't have imagines a better stay anywhere.

Outstanding resort. Rooms, pool, lobby, restaurant super modern & clean. Amazing food. EVERYONE is very friendly & helpful. Our concierge Bramdon really took care of us. Most definitely recommend Preferred Club for the perks. Only drawback was all the sargassum the week we were there. Made it impossible to enjoy the ocean, and beach was limited enjoyment as well with all the trucks and heavy equipment removing all of it. But hey, they can’t control that. We would definitely return.

What a fantastic resort with exceptional service from all of the staff. They just couldn't do enough for us from waiting on us by the pool to ensuring every part of our stay felt special. We came on honeymoon and it was worth the long flight. Miguel, Gretica, Estrlla, Andres and all the other staff, thank you. You are all amazing people. We had a very memorable time thanks to you all

Stunning experience from start to finish! As our anniversary getaway this resort made sure to make it extra special! The beachfront Preferred Club stay is an absolute must! No question about it. If I had to choose differently next time, I might go with poolside instead of a plunge pool, but honestly, the plunge pool was still a great addition. The room was spotless, and the service truly went above and beyond in every way. It made the entire trip feel worth every penny. The beach was beautiful and felt almost private since it’s tucked at the edge, such a peaceful, exclusive vibe. When they say all-inclusive, they really mean it. This is definitely more of a couples-style resort, perfect for a relaxing getaway. The only small thing I’d change is having direct poolside access, but it’s honestly not a big deal at all! ESPECIALLY because the poolside cabanas are 100% worth every penny. I got one twice and would do it every single time. Kayaking is included in their itinerary and completely worth doing, no extra cost, which is a plus. The only money you’ll really need is for tipping (well deserved because the staff goes above and beyond) and for anything in the on-site shops. The food overall was about a 7.5/10, but there were definitely standout items. The steak tacos are a must! No skipping those. Preferred Club breakfast and lunch were consistently good and worth taking advantage of. And the pizza by the pool! So good it’ll have you coming back every single day. The wild animals will be very chill here, and to be honest not many. If you stay out their way and follow the rules of not feeding them, you will find them adorable and well behaved. They are lowkey more scared of you, than you are of them. So no worries there. The Asian restaurant was hands down the best on the property! And I have to give a special shoutout to Brandon (concierge), Andres (Coco Café), and Antonio (Preferred Beach Club night shift). They truly made the experience even more memorable. That said, every single staff member, from the moment you arrive to housekeeping delivers excellent service. And most importantly, safety! Definitely felt that throughout the entire trip! With numerous gateways to access the resort and ongoing K-9s passing as guards. You will barely notice they are there but you will feel the comfort. Highly recommend and would absolutely come back!

This was the best resort I have ever been to! Food was the best I have ever had! Service was top-notch, thank you to Marcelo our concierge, all of the servers were so friendly, we loved Gabriela and Carlos, but every single person was a delight. The pools were beautiful and fun. We only got to use the ocean for one day due to the sargassum, but there is so much to do, we just rolled with it. I loved having live music during breakfast and dinner. The grounds were stunning. We did the preferred club but not sure if it was necessary, our room was beautiful with an ocean view. This was worth every penny and we are already planning our next trip back! One small thing we did not like was a rep trying to pitch us the UVC package upon arrival, after a 6 hour flight, I just wanted to get to my room. But thank you Secrets Maroma, we will be back!