Secrets Maroma Beach Riviera Cancun in Playa del Carmen, Mexico
The leaves of tall palms rustle in the gentle Caribbean breeze as the fragrant aroma of tropical flora fills the air, beckoning guests to explore the paradise that is Secrets Maroma Beach Riviera Cancun. This adults-only all-suite playground invites guests to pursue every indulgence while being pampered by an attentive staff in a breathtaking setting along the coast of the Yucatan Peninsula. Suites are designed with a focus on simplicity and romance, with four-poster king beds or two double beds, in-suite Jacuzzi for two, and private, furnished terrace. Swim-out suites provide direct pool access, while all rooms are elegantly appointed with thoughtful amenities. Guests who download the Secrets Resorts and Spas app enjoy Unlimited Connectivity during their getaway, including free wi-fi anywhere on the resort, free calls to the US, Canada, and landlines, and access to dining menus, restaurant times, and facility information. Every guest of Secrets Maroma Beach receives the royal treatment, but Preferred Club members enjoy an extra hint of luxury, including afternoon hors d'oeuvres, daily continental breakfast, and access to the Private Preferred Lounge.
The resort boasts nine eateries and seven bars specializing in everything from Western favorites to Pan-Asian fare, and savory, local seafood. Foodies who favor an even wider variety may find themselves enjoying a different delicacy daily with the Sip, Savor & See Dining Experience, which provides guests with the opportunity to sample the cuisine at 60 surrounding restaurants as part of the all-inclusive Unlimited-Luxury® package. Secrets Spa by Pevonia is a sanctuary for the senses, offering healing hydrotherapy, relaxing aromatherapy, and an array of massages and treatments that focus on pain relief, relaxation, and even skin care. Exciting events and nightlife options include the Stargazing Rock n' Roll Party, Desires Music Lounge, and an endless list of land and water activities. At Secrets Maroma Beach Riviera Cancun guests are welcome to try everything, or do nothing at all.
Location of Secrets Maroma Beach Riviera Cancun
Nearest Airport: CUN
Amenities for Secrets Maroma Beach Riviera Cancun
- General Information
- 412 Suites
- Adults Only
- 24-Hour Room Service
- Swim-Up Bar
- 7 Restaurants
- 7 Bars
- Beach Wait Service
- On-Site Amenities
- Fitness Center
- Game Room
- Outdoor Whirlpool
- In-Room Amenities
- Turndown Service
- DVD Players
- Hair Dryers
- Satellite Television
- iPod Docks
- Beach Volleyball
- Mini Golf
- All Inclusive
- Honeymoons & Romance
- Spa & Wellness
- Summer Getaways
Reviews for Secrets Maroma Beach Riviera Cancun
Was very pleased except for the smoking!! Grounds were well kept and very nice, the food was very good and the room and staff were excellent!! Just to much smoking on the property!! Ocean was very nice and we enjoyed it very much and it was maintained very well!! Our parents enjoyed everything about the trip!!
cjacques246 - Manassas, Virginia
From start to finish this holiday was amazing! The staff were so attentive and friendly. The hotel itself was amazing rooms spacious with jacuzzi bath and great views , oh and a lush bed! Cleanliness was top notch too. Lots of entertainment and food choices to suit everyone. The beach was the best I've ever seen the workers work hard all day long to keep it seaweed free! Overall the best all inclusive holiday we have ever had will be visiting again in the future !
This resort was gorgeous and amazing. There were plenty of things to do, it was like an adult playground! There was putt-putt, life size chess, horseshoes, ping pong, etc. Food was great, always a good variety. The beach was nice, the resort had hammocks everywhere so you could relax. All the staff was great and friendly. The only reason I didn't give a 5 rating was because as soon as we checked in there was someone trying to talk us into VIP packages for the resort. We hadnt even made it to our room yet before we got approached about this. Other than that we had an awesome time and would definitely go back and recommend this place to anyone.
I want to start of this review by stating that I do hold this resort to a higher standard , as they are one of the most expensive adults only all inclusive resorts in the Riviera/Cancun area. I will start with the 2 "negative" issues I had with the resort and then end with the remainder of our vacation experience. We stayed in room 2316 from April 12-19. Per our request, our travel agent had emailed the resort prior to our arrival asking that we not be approached upon arrival regarding the "vacation club" timeshare speech. Despite this email, we were asked to attend this and that we would get coupons for attending etc.; we politely declined and stated we were not interested and that we just wanted to start our vacation. I thought this was the end of it. However, the next 2 mornings we received early morning phone calls about this vacation club/coupons.. I can not even express to you how much this ticked me off. My husband normally works a midnight shift and was not even able to fall asleep until after 4 in the morning the first few nights....only be awoke a few hours later to the phone ringing for a sales pitch. This is absolutely UNACCEPTABLE! Now, I know the resort will reply to this review and state they will pass on the concerns, they will look into this matter etc.etc. etc (This is a very common complaint of those traveling to the AMresorts...just scroll down this tripadvisor tread and you will see this is probably the #1 complaint). However, I feel that the resort needs to quit talking about "looking into this concern" and actually CHANGE their policy on approaching guests on vacation. ASK the guest upon check in if they would like to receive a 9am phone call to attend the vacation club talk. If they say yes, then call their room. If they say no, then do NOT call their room. The second issue we had was also upon check in. We booked and paid for the preferred club. The preferred club allows special access to a lounge, a room in one of five preferred club buildings closer to the ocean/beach etc. Now, we had also emailed the resort prior to arrival, requesting to be in building 16 or 17. We knew this was only a request and may not be honored. Well, they were not able to accommodate our request (which was fine), however they put us in building 23....which is not even a preferred club building. The gentleman checking us in, stated he could put us in 17 (as requested), but because we booked a swim out suite and that building is ocean front he would need to charge us an additional $1400. Needless to say, we said No thanks. He then stated he could move us to a preferred club building on Saturday (we checked in on Wednesday). Again, No. Now, to be clear, the room we received was beautiful and we absolutely enjoyed it. However, it is just not in the preferred club buildings we had paid for. I feel if the resort overbooked the preferred club swimsuit suites, then they should of just upgraded us to the oceanfront room, complimentary. I do not feel they should EVER downgrade someone who PAID for particular room style/location. (There was also a gentleman at the pool who stated he paid for a swimout suite and they could not accommodate him for another 4 nights. He reported his room was gorgeous, but not what he wanted and paid for). So, this is something to consider if booking a certain category room at this resort. You may get it, or you may not. That should not happen under any circumstances at a resort of this caliber. Now, on to the positives of this resort. Check in was an absolute breeze. When we arrived we were greeted immediately with "Welcome Home" and shuttled on a golf cart to the preferred club for a speedy check in. As I mentioned before, our room was lovely (I can't compare it to what it was suppose to be at the preferred club building). It had plenty of room to unpack our items. The bottle open is next to the sink in the bathroom (which is a little odd), but I am glad they pointed that out to us! A downfall is there is a sheer curtain that separates the bathroom from the bedroom. It is very beautiful, but not very functional if you have one person who gets up before the other. It is impossible to use the bathroom/shower etc. without waking the other person up, as the light goes right into the bedroom area. This was a challenge due to my husband and I are on opposite sleep schedules. We ate at the buffet for breakfast the first few days and that was a little hectic. It was quite busy with a small wait for a table on 2 of the days. This is a little awkward because there is only about 2 chairs in the "waiting area" and a lot of people just standing around. We then learned that we could eat at the restaurant by the pool because we were preferred club members. This was much more relaxing and enjoyable. The beach chairs by the pool and very comfortable. However, the "towel game" is in full force here. You can easily find chairs to sit on somewhere on the resort, but it may not be near the pool. You have people who reserve chairs at the pool at 6 and 7 in the morning and don't come back until afternoon. One of the staff members was actually monitoring this one morning and informing people that they could reserve their chair but at 9:30am he would be taking their belongings to security if they had not returned to the spot they reserved. It was so nice to seem them enforce this policy. I think it is a well kept secret that Secrets will renew your vows complimentary if you book a certain preferred club level room. My husband and I decided to take advantage of that and thought it would be a simple 5 minute thing on the beach. Well, we worked with ARLEY, the wedding coordinator prior to our arrival to set up the time of the vow renewal, which flowers we wanted, hair appointment and photographer. ARELY was just amazing and returned every email very promptly, answered every question etc. A few days before the event, the weather was really looking like rain. ARELY was able to change the whole event to a day earlier where the weather looked much better. This included changing the spa/hair appointment, minister, photographer and everything. Now, I know she could not do this with every event at the last minute, but it was so nice of her to even attempt it for us! The vow renewal was amazing. The minister was very personable and interacting. ARELY had arranged for a champagne toast and cake to be cut on the beach after vow exchange. She also had the sand jars that are mixed together for during the ceremony. I was blown away!! Then she had the cake delivered to one of the restaurants for us to enjoy for dessert after dinner! Just amazing and a beautiful private intimate ceremony for my husband and myself. We LOVED it! The photographer was awesome and did not make us feel rushed or hurried! Very friendly and we were very happy with the way the photos turned out. The beach servers were amazing! They will bring you not only your drinks, but also food and have a beach menu you can order from. One of the servers noticed I was sitting up in the beach chair reading and he brought me a rolled up towel for behind my neck/head for comfort (I never even asked for this). AWESOME! Many of the servers anticipate your needs before you even ask. We found that most of the bartenders and servers would bring you another beer or drink without you having to even ask. The only exception was breakfast and I think this was because those servers were trying to serve drinks, get coffee etc. and then also reset the tables for the next guest. My husband and I began to bring our own bottled water to breakfast because you may not get a refill (this should not happen at a top scale resort). I think this could be remedied by having a server just refill drinks for all the tables and someone else resetting the tables. I do believe in tipping these servers, as they work very hard. Just bring a bunch of ones and fives to use throughout the week (I get $300 in ones and $200 in fives before we leave the states). The few that stood out to us is Armando at the seaside grill! Armando always had a smile on his face! Filipe was also amazing in the grill area. Gaspar gave us amazing beachside service. Antonio and Pablo were great at the Italian restaurant. We really did enjoy the preferred club amenities and found it nice to go there for coffee in the morning and a drink before dinner. I also made the walk to the club to get a fancier drink (ie. Margarita or Mimosa) to have at our swim out suite. A few other workers that stood out were Concepcion at the spa. She did my hair and makeup and really took her time to make sure my hair looked how I wanted it to! My husband did a 5 day spa package and I can't remember the name of the lady he had for the massages, but he said she was wonderful! Also Gerson handled our bags and was extremely friendly! Arturo was a "butler" and was very attentive. Although we did not take advantage of the Champagne breakfast (I believe this was also included with the vow renewal), he was willing to get it all set up for us. A few suggestions for the resort: #1- Change your policy on approaching guests about the vacation club. #2- NEVER EVER downgrade a guest to a different room, if they paid for a certain style room. Or in our case downgrading us to a standard building when we paid for a preferred club room (thinking we would be at a location closer to the beach in a preferred club building) #3- Place a second set of dark curtains between the bathroom and bedroom. This would allow guests to shut the dark curtain if they would like to use the bathroom area without disturbing their partner in the morning. #4- Have glass water bottles (like the orange juice is served from) that can be placed on the guests breakfast table to allow them to refill their water glasses as they would like. This is a common and acceptable practice in nice restaurants and I think guests would prefer this, rather than having an empty glass. #5- Have somewhere that serves ice cream. Maybe coco cafe?? I hated to bother room service just for ice cream. #6- I would of loved to have an area that the professional photographer was available for photos around dinner time (for example, set up an area for sunset photos on the beach from 6-8pm). It would be nice to have the photo taken and then go to the photo area the next day to take a look and decide whether or not to purchase the photo. And I don't mean a photo shoot (I know this is offered). I mean just getting one or two pictures taken each night while dressed up for dinner and then having the option to purchase them (like they do on cruise ships). OVERALL, this place is amazing from top to bottom. Beautiful resorts with beautiful staff! You will not be disappointed if you go! And book the vow renewal! It doesn't matter if you have been married 5 years or 50 years or anywhere in between...you will be so glad you did it!
jeanie51 - Rockford, Illinois
We stayed at Secrets Maroma the first week of April. We booked and were very happy with the private transportation provided by AMSTAR. Check-In was so fast I didn't have time to catch the name of the driver who took us to the Preferred Club. Our room wasn't ready, so we grabbed some lunch at Oceana. Lunch was good - no complaints. Our room was ready for us by the time we finished lunch. We had a great room on the second floor in building 27. Our concierge, Eira, was great. She gave us a tour of our room and was available with a smile anytime we needed anything. Nery, our housekeeper, kept our room clean somehow knowing when we were out of the room. The pool and beach are very nice. We never really needed to look far for a chair. I'm not a beach person, but I loved SM beach so much we spent three days in a cabana. Dario, Wilberth, Ivan, and Alvado took care of us on the beach. We never waited for a drink and they served us lunch. Dario and Alvado were great to get to know as they spent time sharing stories about themselves as well as resort information. We also spent a few days around the pool. Luis works very hard making great pizza. Marco, Carlos, and Ricardo made sure we were never thirsty. We ate breakfast and lunch a few times at Oceana and Sea Side. Alberto was the best along with Carlos. Alberto remembered my name and brought me special drinks. Most important, he made us feel very welcome. I also need to mention Niko from Guest Services. We ran into Niko in the lobby. He was friendly with a wealth of information and great stories. The entertainment was nice. We didn't make every show, but we enjoyed the shows we attended. We took the kitchen tour expertly given by Mimi and Francisco. It was good to see the behind the scenes activity along with tasty samples. As if we really needed more food. The bike tour was nice thanks to Oscar and Alex. We took advantage of the photo center. Emmanuel escorted us all over the resort taking great pictures. We are UVC members. It was nice to visit the resort we signed up at and visit with Marie B. The resort is fantastic. You can have as much fun as you like or just relax. The staff is always happy to help and ensure a great time is had by all. There are many names I didn't get, room service, bartenders,entertainment, etc. -they all made our vacation very memorable. Thanks to all. The only complaint I have is the corporate events hosted at Secrets Resorts. We have been to a few Secrets Resorts and the corporate events change the resort's atmosphere. The same thing happened again this trip. Thankfully, SM is large enough that we could avoid the corporate activity. I wish that Secrets Resorts would focus on the experience they market and stop the corporate events. Stopping the corporate events would make this the perfect resort to vacation.
LouRod17 - Philadelphia, Pennsylvania