Secrets Maroma Beach Riviera Cancun

I am terminal stage four cancer. I am on a special diet that has been proven to extend life up to 15 months. I am so unbelievably grateful that your resorts chefs were able to finagle meals for me each day that I could eat that followed the diet. I have also never been so spoiled in my entire life by service staff. Your staff was incredibly kind helpful and sincere. to make matters worse, my husband broke his foot the day before we came. We were hobbling around a wheelchair and crutches, and your staff was just amazing! The beach was beautiful. The pools were immaculate. The food was incredible. The beds are so comfortable. The shower and tub is amazing. I did not wanna leave.

On Tuesday night Martha and Coco performed an acoustic guitar set! They were so fantastic. Martha’s voice is absolutely gorgeous impaired so perfectly Coco’s with acoustic abilities 10 out of 10 would definitely recommend them for any venue I visit in the future!!! Thank you so much for such an amazing show!!

Upon our arrival at the resort, we were promptly welcomed by staff members offering refreshing cold towels and beverages. The check-in process was exceptionally smooth. The resort itself was outstanding, and the staff demonstrated remarkable professionalism, consistently exceeding expectations to ensure all our needs were met. The culinary offerings, entertainment, and accommodations were all of superior quality. Should I be asked to rate all aspects of my stay on a scale of 1 to 10, I would unequivocally assign a perfect 10. I would also like to extend a particular commendation to Roberto, our concierge in building 2524. His service was, without exception, impeccable. We are grateful for his contributions in making our stay so memorable, and we eagerly anticipate our return visit.

We were there for a wedding and the hotel was amazing, food was great, our concierge Angel was always there if we needed anything!!

Our third stay at Secrets Maroma Beach Riviera Cancun has once again been absolutely unforgettable. Returning for a third time speaks to the exceptional experience this resort consistently provides, but what truly keeps us coming back is the incredible people who make every visit feel so special. While the breathtaking beach, luxurious accommodations, and outstanding amenities are all world-class, it is the staff who transform a beautiful vacation into something deeply meaningful. We especially want to recognize Matteo, whose kindness, professionalism, and genuine care have made an extraordinary impact on our experience. Matteo is one of the biggest reasons this resort feels like home to us. He goes far beyond what is expected, always making us feel welcomed, valued, and truly cared for. His attention to detail and heartfelt hospitality never go unnoticed. Over the years, he has become much more than a staff member to us—we genuinely consider him a friend, and seeing him again is always one of the highlights of our stay. One of the many ways Matteo made our stay so memorable was through the incredible dining experiences he arranged for us. The food at the resort has been outstanding—consistently delicious, beautifully prepared, and one of the highlights of our trip. We also want to give special recognition to Chef Danny, whose talent and dedication truly shine. Thanks to Matteo, Chef Danny prepared special meals for us that made us feel incredibly valued and cared for. Those personalized touches meant so much to us and elevated our experience even further. We also want to recognize Maneco, Alexis, and Alfredo, who were our servers at the Preferred restaurant and were absolutely awesome. Their service was attentive, friendly, and consistently exceptional. They brought such great energy to every meal and made each dining experience feel warm and personal. Their professionalism and genuine hospitality added so much to our stay, and we truly appreciated the care they showed us every time we saw them. A very special thank you to Estrella as well. She is incredibly sweet, kind, and always made us feel so welcomed. She helped us not only at the Preferred Club, but also during the shows, ensuring we were taken care of and enjoying every moment. Her warmth and thoughtful attention truly stood out, and her presence added even more joy to our experience. We would also like to recognize Manuel, who took wonderful care of us at the beach. He was always bringing us drinks, offering recommendations, and making sure we were comfortable and enjoying ourselves. His kindness and attentiveness added so much to our relaxation, and his friendly personality made every beach day even better. And a big thank you to Leo, who took great care of us at the pool. His service was exceptional, and he always made sure we had everything we needed to enjoy our time there. His positive attitude and attentiveness made our poolside experience even more enjoyable. Matteo deserves particular praise for the way he consistently elevates the guest experience. His commitment to excellence is remarkable, and he represents the very best of hospitality. We truly hope his efforts—and the efforts of this entire outstanding team—are recognized because they are the reason guests like us continue to return. We leave this trip with full hearts, incredible memories, and deep gratitude for the team—especially Matteo, Chef Danny, Maneco, Alexis, Alfredo, Estrella, Manuel, and Leo—who made it all so meaningful. We cannot wait to return again. With sincere appreciation, Mr. and Mrs. Evans