Secrets Maroma Beach Riviera Cancun

The place and service was exceptional. Food was so good. The resort was beautiful, and clean. The beach was clean. I would definitely go again

We had such a beautiful vacation and the perfect short getaway to relax and spend quality time together. From the moment we arrived, we were impressed by how beautiful, clean, and well-maintained the resort was. The atmosphere was peaceful and welcoming, making it exactly what we were looking for in a vacation. Talia was absolutely amazing! She went above and beyond to make sure we had everything we needed. She even helped us get our TV connected to Google Play, texted us every day with information about activities and events happening around the resort, and always checked in to make sure we were having a great time. Her attention to detail and kindness truly made our stay even more special. Every staff member we interacted with was attentive, friendly, and polite. The service throughout the resort was truly high quality. There were activities and events happening every day, so there was always something to do if we wanted to get out and enjoy the resort. The food was also excellent. Room service was great, the breakfast buffet was amazing, and we especially enjoyed the steakhouse and sushi restaurant. There were plenty of options and everything we had was delicious. The beach did have some seaweed during our stay, but aside from that, the beach service was wonderful. The servers were constantly checking on us, making sure we had whatever drinks we wanted, and we never had an empty glass! There were umbrellas with comfortable cushioned chairs and tables available, and you also have the option to rent a private cabana for the day, which is a great touch if you’re looking for a little more privacy and relaxation. Overall, we had an amazing experience and would absolutely recommend this resort to anyone looking for a relaxing getaway with beautiful surroundings, great food, activities, and—most importantly—high-quality service. We would definitely come back!

it was amazing. From the house cleaners to the concierge angel in building 24 was amazing the entertainment i forgot some names but angel aka brown sugar they were all amazing. the bartenders and waiters chefs everybody miguel, whilbert and more everyone was great. Food and drinks were amazing was clean as well.All the transportation was smooth and easy felt very safe everywhere. Overall we will be back specially when construction is done.

Secrets Maroma Beach was a spectacular and relaxing getaway for myself and my wife. The facilities are immaculate; the staff if helpful and friendly; and the food options are wonderful. I highly recommend it. A special shout out to Carlos, one of the breakfast waiters at the Oceana restaurant.

Beautiful resort but definitely NOT a 5-star one - especially not while conducting construction in the heart of the resort but not informing guests ahead of time. Even, if you put that side and you are a frequent luxury traveler, there are better options in Riviera Maya, including one a couple of miles away (Iberostar Joia) within the same price range. I’ve stayed at 3 Secrets resorts in the area, including this one in 2019, and this has been by far my worst experience. From small things such as the timeshare presentation-enforced delay to check-in, and allowing said timeshare salesmen to have a central table at the main buffet every morning discussing their war stories, and their disdain about the quality current guests going on their tours, to having bellmen twice walk into our room to collect luggage in early mornings (again: twice) because of room # mixups. PRO: Restaurant & Bar service - while it was hit & miss, a few staff members stand out as going above & beyond: - Freddy at the buffet: he took pride in what he does, treated every interaction as the most important part of his day. - Bernice, hostess at the buffet: tried to remember every person by name and was genuine on every interaction. - Miguel & Uziel at the main pool - very attentive and genuine. - Hector, waiter at Portofino restaurant: extremely attentive and knowledgeable - provided a fine dining like experience. - Angel, concierge at building 24: did his absolute best to recover the situation after learning about our dissatisfaction about the situation explained below, under Cons section. - CON: NOT NOTIFYING GUESTS OF ONGOING CONSTRUCTION WORK: in the middle of the resort, between the lobby and the pool area - there is no way to avoid it, ongoing construction throughout the day, despite the resorts attempts to drown the noise through louder music, there is visible machinery and workers all day. Once we arrived, it took 45 mins to speak to a receptionist who informed us that our room wouldn’t be ready until 3pm and we will be notified - which is fine, but we waited until 4pm to head back to lobby, and when we inquired, they realized they never texted/called us when the room was ready. At that point, we were already annoyed by the ongoing construction visible from the main lobby and essentially everywhere in the resort (see red circle in map). We asked to be transferred to a building further from construction and we were quoted another $2k to do that. We then called our travel agent (Chase Travel) and when they called the resort to inquire about the possibility of transferring to another Secrets/Hyatt resort, we were told that Reservations Department is closed on Sundays and we need to wait to speak to someone the next day… Overall, this starting experience went a lot long way towards our 15-year anniversary stay being below par…