Secrets Maroma Beach Riviera Cancun

We had an amazing stay at Secrets Maroma! The resort is absolutely beautiful, and the staff was incredibly friendly, welcoming, and attentive throughout our visit. From the stunning grounds to the overall atmosphere, everything made for a relaxing and memorable experience. We truly enjoyed our time here and would highly recommend Secrets Maroma to anyone looking for a beautiful getaway in Mexico. We can’t wait to come back!

Celebrated our 10 yr wedding anniversary here and it was wonderful. This was our second time here and first time staying preferred club and we loved it. The swim out and soaking tub were perfect. We enjoyed the preferred bar and beach club. We reserved a Bali bed for a day and was perfect for a day of relaxing. Roberto, our concierge was so helpful and kind, he always kept us informed of activities going on and just overall checking in on us. Luz our housekeeper did an amazing job taking care of our room. The service at every point is amazing. Food is great, we enjoyed every meal. We cant wait to go back once the construction is completed.

We had a great time at Secrets. The staff, food, entertainment, alcoholic beverages, and beach were wonderful. There are plenty of activities to do throughout the day whether competing in water sports or relaxing at the beach. We stayed in September and there was seaweed on the beach, however, the staff was productive on trying to remove it.

This was our first time at Secrets Maroma (or any Secrets resort) and the experience far exceeded our expectations! STAFF EXPERIENCE The ENTIRE staff from start to end was super kind and helpful, especially our concierge Guillermo at building 17, who went above and beyond to ensure we had a wonderful experience - he was a master at listening to our preferences, making appropriate suggestions and making things happen. ROOM EXPERIENCE The Honeymoon Ocean Front Suite was spectacular as it included all the little amenities that most resorts neglect, including the cubby for in-room service which allows for food delivery without disturbing the guests and up to date (and working) fixtures. Nothing in the room seemed rundown or neglected. ENTERTAINMENT AND FOOD The entertainment and food was equally as impressive. We didn’t have a bad meal and they offered fun afternoon activities (such as learning to create the perfect sushi roll) and nighttime dancing where everyone was allowed to pick their music preference to dance to via a “Silent DJ Night” SPA The hubby and I had an 80 minute couples massage, which was awesome. Additionally, the pre-massage hydrotherapy pools were spectacular. We will definitely be back!

The Resort was amazing. The only concern we had was we upgraded and paid for a partial ocean view room and upon arriving in the room we noticed we could basically not see any of the ocean through the palm trees. When we were at the front desk they asked about everything and we told them about the view issue. The hotel manager got with us later at the pool and he offered to move us which we declined. He later emailed stating he would upgrade us to the Preferred Club. I tried contacting him by going to the front desk but they stated he was in a meeting and they would let him know to contact us. He never got back with us. A supervisor called later about they couldn't move us and I explained we had declined the move and the manager was going to upgrade us to Preferred Club. She stated she couldn't do that and someone else would contact us the next day. The next day I went to our building concierge (Angel) and told him the information about the upgrade and asked him to help with reservation with dinner at a specific restaurant. Angel took care of all of it and got us the upgrade and a reservation. The only other thing I had a issue with is the hotel will not give any kind of paper map or any other paper material of information of the hotel. You have to use the hotel app. Which upon arrival no one explained. Otherwise the hotel was immaculate and clean. Angel was a true angel and took care of anything we needed. The hotel was doing some huge upgrade with a pool or something but had it all blocked off to not disturb guests. A little noisy but not bad. The nightly entertainment was wonderful. Was a bit put off that the property didn't have the normal steak and lobster restaurant which all the other Secrets we have been had. I would highly recommend this property or any other Secrets property. Have loved all of them. Big big kudos to Angel building 24 concierge. Very professional and a kind, nice person.