Secrets Maroma Beach Riviera Cancun

Me and my wife went on a trip to Secret Maroma Beach with my company and it was absolute paradise. The resort was beautiful, the beach was superb and most importantly the staff was so conscientious and made us feel like home. Our concierge, Marcello, made sure that my wife had a wheelchair which made it so much easier for her to get around and made sure we had everything we needed. Also the restaurants were delicious. Specifically we loved the French restaurant and Domingo our waiter was so kind we had to go there twice. All-in-all it was a wonderful trip.

Our second stay at Secrets Maroma was just as incredible as the first. The beach is absolutely stunning. There was seaweed but they were on top of it. The rooms are beautiful and comfortable, and the food and service were outstanding across the board. The staff were wonderful - Alejandra from the entertainment team for bringing such great energy, Gaspar by the pool for always taking amazing care of us, and Alejandro at the World Buffet for his warmth and attention—we truly felt so well looked after. Already looking forward to coming back!

We just completed a fabulous group trip to Secrets Maroma with 35 friends and family members to celebrate a milestone birthday. First, I will start with the outstanding communication and coordination of Cindy Tun, their groups and conventions coordinator. She provided so much helpful information and planning leading up to our arrival and was on-site when we checked in to introduce herself as a resource for the entirety of our stay. She also went out of her way to meet us at our transfer as we were leaving to say goodbye. These types of service steps go miles! Upon arrival, we were excited to return to our favorite Secrets resort. The updates made to the property since our last visit are stunning and keep Secrets Maroma at the top of their game. Every single staff member we interacted with was so kind and helpful. It really made our trip. Some stand outs for us besides Cindy were, Ana who took care of our group multiple days at the pool cabanas. She has the most fun attitude and was on top of the drink orders and extra birthday surprises. Rodrigo who checked in with my husband and I every single day to make sure we were enjoying ourselves and all set for meals with our large group. The servers at Rendezvous and Aaron at the bar for making the best drinks and remembering what those in our group liked (even went as far as making sure our cocktail hour was stocked with what we liked without us asking). Patricia at the spa was excellent and the entire entertainment staff at Desires was so much fun and made the eve of my birthday so special. We love them! The room service staff was on top of cleaning and turndown every night. We never needed to ask for anything as they anticipated our needs. Room service was quick, warm and fresh. Although we did reserve cabanas for our group each day, we never found the "chair game" to be an issue. There are plenty of loungers open and ready for guests. The beach was beautiful and the staff works so hard to keep it clear of seaweed (which can often times be an impossible task). We are Hyatt Globalist members, and the Secrets brand is our favorite to stay at. Secrets Maroma is definitely top of list, and we can't wait to return!

This resort was amazing from the service to the food to the grounds themselves. The beach and the pool were outstanding. We did preferred club and stayed in building 25. Roberto was our concierge who was extremely helpful and met all our requests and needs at the resort. Roberto was outstanding! The food completely lived up to its reputation. My wife and I have been to many resorts and this was any the far the best. I don’t have one complaint. We look forward to going back!

Very nice resort. Absolutely beautifully maintained, Great food, super friendly and attentive staff, everyone was great. Beach was great. This resort has it all and goes above and beyond to please everyone. There were lots of activities. The preferred club areas had a great selection of high end drinks and the service in both the preferred club, beach and pool areas was great. This resort has it all and more. This is a must visit. This resort always has something to keep you busy and entertained but also all the privacy and quiet if that is what you are looking for. We will definitely be returning.