Secrets Maroma Beach Riviera Cancun

The staff was extremely wonderful. Always asking if we needed anything. Francia Torres was very professional and she always ask us if we needed directions on the resort. I didn’t bring any long slacks. I told Francia about this and she provided slacks for me so I could eat at the restaurants. She was great.

We just returned last week from the second time at this amazing resort. Everything was incredible from our room, to food, to spa, to service! It even rained two days! We choose preferred club level and stay in the honeymoon preferred suite, ocean front. The suite is gorgeous and huge! The balcony hot tub was delightful! Love soaking, starring into the ocean while feeling the ocean breeze and sipping a cocktail! Some of our favorite restaurants- 1)French restaurant- Bordeaux- had the French onion soup, filet, and chicken cordon Bleu! Unbelievable!! 2)Seafood restaurant-Oceana, which is in the middle of the resort and open air dining. The seabass, coconut shrimp, and mahi skewers were our favorite! Also, they have a live musician some evenings. Tuesday night we loved the saxophonist while eating dinner! 3)Japanese restaurant- chicken pad Thai was fantastic 4)Coco cafe- unbelievable coffee shop with everything you could imagine- pastries, coffee, cookies, icecream, breakfast sandwiches, ect… 5)Oceana preferred breakfast was phenomenal with live musician some mornings. The food is seriously next level (and not just for an all inclusive) and better than most we pay for at home. Some of the amazing staff we love!! Edwin Guadalupe- lobby bartender Nick and Aaron- preferred beach club bartenders Miguel-preferred beach server Luis-beach concierge Ana- pool server (had her both years) Saria- house keeping Mauricio room beverage Bramdon- building 27 concierge If you are looking for an incredible place to just get away from it all with beautiful pools, a gorgeous spa, and surroundings as well as incredible people and food then this is your place! You’ll be treated like kings and queens! So much so that it almost is uncomfortable. Yes, the beach has seaweed and the vegetation is not what it was two years ago due to the storms, but this is pretty much everywhere right now. The sand is still beautiful and soft, the sound of the ocean will put you to sleep, and the seaweed just doesn’t bother us as we still get in the water (and they work so hard every day clearing it). This was our second time at Secrets Maroma and third time at a Secrets resort in Mexico. Went to Akumal last year and loved that as well, but Maroma still has our hearts! We will be back every year that God allows! 🏖️🍹🌊

I had a wonderful time. Staff was so helpful and kind, particularly our concierge, Angel Lopez. Everyone checked in on us regularly, the food was incredible. Overall, great experience.

Wow! This is a true luxury experience with remarkable customer service, personal concierges, and true Mexican hospitality. My Mom and I decided to do a girls trip here. We will be coming back every year. It was relaxing, easy and fun. The beach and pool areas are excellent. You're able to walk the beach which has become less common with the seaweed. The rooms are very comfortable. There are many options for vegetarians. Check-in was a breeze with Antonio H. He even gave us a 25% off spa discount. We had champagne waiting in the room with chocolate covered strawberries. Jesus was excellent in transporting our luggage to the hotel room from the lobby. Karen with our personal concierge. She was attentive, knowledgeable, kind. She helped us organize our day, transportation and activities. She also had quite a selection of books. People left behind that you could could borrow in case you forgot your beach book, Our spa experience was amazing! Noelia and Sergio from the front desk helped us book all of our spa services. Our couples massages with Lily and Alexandra were very relaxing and rejuvenating. I also had a bikini wax with Lily. Thank you Hugo for being our spa attendant. We enjoyed the Hydro pool both times. We enjoyed both the pool and the beach. We did not have a problem, getting a seat at either places. Fransico ( pool concierge) and Wilberth (beach server) were excellent. Fransico even looked for a float for us to have at the pool. The property is maintained very well. There are yoga classes, giant sized, chest boards, mini golf, nightly show shows and a variety of restaurants. Clary at the 24 hour coffee shop was kind of knowledgeable! Thank you for the delicious chocolate chocolate chip cookies. Elmer at the steakhouse restaurant was excellent as well. It had many vegetarian options. Enjoy the beet carpaccio and pasta.

Resort was amazing didn’t disappoint at all food was very good staff excellent room had great view and always perfect can’t wait to return