Secrets Maroma Beach Riviera Cancun

It truly feels like a little piece of paradise on earth! The service and food were the best we’ve ever experienced, and the resort was impeccably clean. The staff was always available and went above and beyond to make every part of our stay comfortable and special. We loved all of the dinner options — especially the new Greek restaurant! Every evening, the service was outstanding. We were celebrating our daughter’s college graduation, and the staff made it extra memorable with thoughtful treats created just for her. The bartenders were fabulous, and every drink was delicious. They genuinely try to accommodate anything you could want! The entertainment staff also brought such a fun energy and made everyone feel welcome and included. We especially enjoyed the pool exercise classes. Our only negative was the size of the gym — it was a bit too small for the number of guests wanting a morning workout. Other than that, everything was exceptional!

We had an amazing stay and felt genuinely welcomed from the moment we arrived. A special thank you to Roberto, our personal concierge, who went above and beyond throughout our vacation. He took the time to explain all of the room amenities in detail, responded quickly to every request, and truly made us feel cared for. After we got badly sunburned on our second day, Roberto even arranged aloe lotion for us right away, which meant so much. We also want to recognize Mariana for her kindness and excellent spa service during our stay. She was always warm, welcoming, and made every interaction enjoyable. Their professionalism, attentiveness, and genuine hospitality made our trip even more memorable. Five-star service all around — Roberto and Mariana are true assets to the resort!

Secrets Maroma Beach was an amazing place to vacation! We had our Anniversary trip here and it did not disappoint. The food was great, the service was impeccable and the property was beautiful! The staff is also incredible! Hector our concierge made sure we were happy and had everything we needed. Alberto at the pool was amazing and he not only made sure everyone was taken care of but he also remembered everyone’s name! Eduardo in the main lobby bar and at the special events bars was so attentive and so joyful! He made everyone he waited on smile! Honestly, I could go on and on about the staff. The only thing we really did not get to enjoy much was the beach because of the sargassum. Secrets did all they could though to try and keep the beaches looking good. I would definitely recommend this property for a wonderful vacation.

My wife and I came here for our 20th wedding anniversary. To say the least, we had an amazing time. All around this resort was the best of all the ones we have been to previously. The facility was clean, inviting and just comfortable to be in. The staff was amazing, attending to all our requests. We felt so relaxed and spoiled.

We enjoyed an exceptional week at Secrets Maroma Beach! The service that was provided was outstanding. We must thank Marco as our concierge, he kept us informed on each days activity schedule, he helped with setting up a taxi to & from Playa Del Carmen, always happy to help. We must thank Dario as our poolside server, he made sure to keep our drinks full each day we spent at the pool. Mauricio did a wonderful job finding us four chairs together by the pool. Recommend that when you get to the pool you find an attendant to assist with getting a spot. This was so much easier than walking and hunting for open chairs. The poolside pizza wood fire oven is an absolute must stop. Louis was fantastic and even gave some simple Spanish lessons while you were waiting. The Bordeaux restaurant was a highlight, Leonardo gave the best service, definitely enhanced the dining experience. The Teppanyaki Hibachi show is the only restaurant that requires a reservation, this can be made with concierge or on resort app. Alberto was amazing and hilarious. Shout out to Angel & Joanna as our kayak guides for the free hour excursion to the reef from resort beach. Great workout and loved the history discussion when we were over the reef. The beach did have sargassum, as this is the season, and the beach crews worked early and throughout the day to remove the excess. Our rooms were very well kept and serviced twice a day. Humberto made sure to keep our fridge stocked with all our drink requests. Maria was wonderful, it was very refreshing to come back to the room late at night and a turn down service had been completed. The average outside temperature was low 90’s F. Our rooms AC had no problem maintaining a more than comfortable temperature. The bathroom would benefit from adding additional towel hooks. The resort had an amazing atmosphere everywhere you went. The lobby lounge had live music everyday. The pool had live music. There were dinner/entertainment shows set up on multiple nights. The fire show was a highlight. The Coco Cafe had delicious coffees, ice cream, small bites, and the baristas were excellent. We were not “preferred club” and see our stay at a great value. We were only asked once to attend the “timeshare” presentation and our decline was respected. The meals were elevated experiences, the drinks were well made, and the service was top rated.