Valentin Imperial Maya

Visited end Jan/start of Feb For my partners 60th Birthday Hotel and Silver room clean as were the grounds. Food was generally good. However I think this is a hotel resting on its laurels a bit. Let me explain. Informed the hotel well before our arrival of my partners 60th birthday and the main reason for our visit. Not really acknowledged other than a small cake and I mean small left in the room days before her birthday. My partner has gluten intolerance she was unable to eat it anyway. They then proceeded to give her exactly the same cake again on her birthday not gluten free we just gave up at this point. Our first meal after we arrived on site after travelling for over 13 hours was dinner at the Mexican restaurant. The sea bass l ordered was raw on the inside. To be fair they offered to replace it but by this time we were so tired we simply went to bed. We constantly had to phone room service for replacement coffee milk and sugar. Which became a pain after a few days. The gluten free options and control was confusing. When we visited a restaurant my partner was given a white ticket highlighted in yellow and left on the table?? When ordering from the menu staff seemed unsure what was gluten free or not. At one restaurant my partner was shouted at from the other side of the restaurant not to eat her food as they suddenly realised it had gluten really!! We complained three days before we left that the phone in the room wasn't working when we went to see the concierge down stairs he insisted it was repaired it wasn't and was still faulty when we left. Overall we enjoyed our stay but the small things and attention to detail left us a tad underwhelmed. Would we return perhaps but not to celebrate a occasion.

Another amazing time at our home away from home. Beautiful as always. The staff are so amazing, we can’t wait to see some of our friends at our favorite spots as soon as we get there. Some shout outs to Martha who was in Don Miguel this time, Diego V (my buddy) at the pool bar, Gilberth (sorry if I butchered the spelling) in the Plaza in the evening, Octavio who checked us in, Carlos at Teppanyaki, Lucia in the plaza in the evening, Israeli and Yura from the Spa (best massage ever), and of course everyone on the Go Team, Israel always makes sure you are happy and having fun. Food is always great. And of course we love the nightlife in the plaza with the bands, love Tony, Velvet Duo, and The Imperial Band. This was our 11th trip to Valentin. We have been to others but once we came here, we knew nowhere would ever compare. Thank you Valentin for all the wonderful memories and friends we have made along the way. Much love! ❤️

Beautiful place, lots of flora and fauna. Lots of options to relax or have fun. Very attentive staff and good vibes in general! Definetely something for everyone, our group really enjoyed it!

Thanks so much for everything!! Can’t wait to come back!!! The service was impeccable!!!

Amazing experience! The entertainment was high-energy and top notch. Can’t wait to come back!!