Valentin Imperial Maya

We had a wonderful few days at the resort! Beautiful grounds, amazing restaurants, fun evening activities and a warm, welcoming staff! We can't wait to come back!

Beautiful area, fantastic staff, and food, and service! Literally don’t want to leave!! Hope I can come back someday!

This is the 4th time I have been here and it keeps getting better every time. The service and hospitality is first class. You feel a wave of relaxation the moment you walk into the lobby…. And you never want to leave.

Third time here. Love the service and the food. Love the hibachi and the traditional French and Mexican restaurant. Never want to leave! Beautiful property!!! Room was wonderful. Very spacious with excellent amenities. Love the spa as well.

Valentin February 2026 Stay A little different review this time. Just key points and not a big story. I had to wait 3 months from my last VIM review according to TripAdvisor rules. Rating 4.7 I travelled with my wife on our 14th stay. Room cleaning in the morning was great. Turndown and refrigerator replenish was challenging. Turndown not showing up most of our stay. No big deal in past years but now turndown and refrigerator replenish are at the same time in the evenings. So, if you are a person coming back to your room for the evening before turndown shows up. You get no beach towels, no coffee, no water or no frig items. . We used to get towels at the dive shop by the main pool but that was very inconsistant and only after 9 am. The elevator was not working for our 2 week stay in building 5. We were asked at check in if that was going to bother us. They worked on it everyday but it still wasn’t working after 2 weeks. It didn’t affect us, even on 3rd floor. We use the stairs 100% of the time anyway. Monkeys. We finally saw some between buildings 4 and 5. Pretty neat. Again this stay we felt like Mar y Tierra was our favorite restaurant. It is no surprise to us Mar has been awarded the best restaurant for breakfast and lunch the last 3 years. Mar also has the best variety for a menu. Samuel is doing a great job managing Mar. Terresa serving at Mar is very special to us. She is a gem. Hostess Maria is another very friendly face to see every morning at Mar. The towel game started out at the beginning of our first week about the same. Most chairs in shaded areas were being saved starting around 6 o'clock. My wife is up very early anyway and gets a spot and sits and reads. The second morning security was walking around picking up stuff from saved chairs and leaving a message where to get their stuff. Word got out fast not to leave stuff until after 7 am. By the end of the first week there were spots in the shade even after 8 am. It was working well. Then the second week started and no security was coming around. It didn’t take long for guests to figure it out and after a couple of days chairs were being saved again before 6 am. This is one area I had to lower my rating. The resort needs to be consistent if they are going to try to change the chair saving game. My suggestion is to be consistent with security coming around and tell guests at check-in security will pick up items left at chairs before 7 am. Just putting a note in the daily bulletin is not going to work. My rating drop came from just two areas this time. Security not consistently picking up chair items before 7 am. and turndown was just very challenging this stay. Not getting the frig replenished and no beach towels for the next day was not good. We didn’t know if the elevator not working was the reason for this. Will we go back? Probably. We are already working on booking for 2027. Hopefully Valentin will get a little more competitive with prices. Right now pricing is over $1500 USD for the same trip in 2027 and it isn’t all airfare. That’s nuts.