Valentin Imperial Maya

Had a blast! Wonderful service and everyone was amazing. Will definitely be back again and again!

We had a fantastic trip with amazing food and service. Fantastic grounds and a great designation for a group.

Could not be more pleased with this trip! The food the beaches the service the rooms everything was fantastic !!

We had a great time….Wonderfull Grounds… Hotel…Pool…Beach…Buffet restaurant for breakfast and lunch…Staff…All excellent…but it does have issues, Lack of shade around the pool…people go down at 6am and place their stuff on sunbeds under shade (and you need shade !) every day they go quick if you don’t do same. This hotel lacks a large main bar where people can have a drink and relax in style….the sports bar is small dark no windows and rowdy ok for sports TVs etc..Think making hotel lobby is wonderful and wasted.. this is an ideal place to have a long bar fitted where people can sit at etc and chat plus lounge sofas etc…the check in can be relocated as this space is too big for it. The beautiful Buffet restaurant needs to do evening meals as well !…been mentioned lots this comment. The restaurants are as good as they are made out to be.. we found some ridiculous entrees that any food critic or head chef should pick up on… Tarte Tatin !….nothing like it ! Canoli’s !….nothing in it ! Vietnam’s Spring Rolls… the rice covering was thick rubbery with lumps in you couldn’t cut them open. The Fillet Mingnon… was tough rubbery Sweet n Sour Pork…was tough and hard to chew Room service Chicken Wings.. Cold not crispy and drowned in sauce far too much served with cold rubbery French fries Sushi Como… Way too heavy sliced and prepped.. should be delicate finely sliced. Panacotta…. Was not what it should be Chocolate Brownies… nothing like… dry not gewie..no chocolate taste Piano Bar !….we had to come out as we couldn’t talk… he was playing far too loud, should be background music. Cafe Sisil..needs more quality snacks savouries sandwiches etc like the buffet produced…didn’t have much every time we went in. Ground are extensive and old people should be away of this if your located near the beach it’s a long walk to the hotel… there are golf carts going around but you might have to wait… we talked to a few old couples that were struggling and they didn’t realise it would be too much for them when they booked.

All I can say is the entire Hotel, the staff, the restaurants, breakfast, lunch, dinner, food trucks, swim-up bars, cigar lounge, Concierge, house keeping, Coffee shop, everyone in this AMAZING Resort went over and beyond EXCELLENCE in every detail in making sure that we had the Most Amazing time!!! We will definitely go back!!!💯