Valentin Imperial Maya

The staff was so friendly. We love how friendly they are. Dora is our favorite. She always makes us feel like family. The food was great and love the entertainment. The staff was awesome. We loved the bars at the main pool.

I don't know how anyone can give VIRM anything but a 5-star rating! This resort is Heaven on Earth. We have stayed here for (2) 1-week trips each of the past 2 Decembers and it has been nothing short of spectacular. Every part of the resort, from the check in, to the bellhop gentlemen, to the concierge, to drinks in the pool and on the beach, to the GO Team entertaining, to housekeeping, to room service, to groundkeepers, to the fabulous restaurants and staff, to the coffee bar, and all of the nightly entertainment everyone always greets you with open arms and are all so appreciative to have you there and work their butts off to make sure your stay is one that you'll remember for a lifetime. We know that tips are included in our stay, but we always take plenty of extra cash to tip everyone. Hardest part is always leaving as we build friendships with our waitstaff and GO Team Members. Only wished we could go more than once a year. Top shelf service is always there and consistent. Hats off to All of the VIRM Employees! We appreciate all of your hard work and dedication to your crafts. The staff is always top notch. Go Team always so energetic! We love Dora so much. She always makes sure we are as comfortable as possible. I do suggest to get a message during your stay. My wife and I always get a couples message the day after we arrive. Sets the tone for the rest of the week.

This resort is absolutely amazing and if I could give it more stars I would. Not only is it absolutely beautiful, but the staff and service is incredible. The GO Team entertainment crew made the trip so much fun. Carlos, Oscar, Nora, Sairy, Pablo, Israel, the wonderful lady who taught the dance classes (so sorry I cannot remember your name!), as well as anyone else we may have missed on the team, were all so incredible. They remember your names, they greet you like friends, and they have such fun senses of humour. There is always something happening if you want some entertainment: Pool games, music, craft classes, dance classes. The evening entertaining was incredible and the GO Team even regularly showed off their dance moves during the day by the main pool. There are pool floaties so you can just grab your drink and lounge in the pool all day, and there are plenty of pool chairs if you'd rather just lay in the sun. The food is wonderful, the resort was incredibly clean and the staff, from the maintenance staff to the housecleaners to the servers were professional, kind and attentive. One of the other guests we met summed up the vibe perfectly "If you want to come and party, this is not the resort. But if you want to come and have fun, this is the place." I literally have nothing bad to say about this resort and before we even left we were planning our next trip.

The chef table is highly recommended! This is our 3rd trip and it always feels like home! The food, service and the view is spectacular. We had a little rain why'll here for 7 days. So much to do just on the grounds. The bike tour, recommend doing the 1st day to help with finding your way around. The Emerald suites have a beautiful view of the sea on the 2nd floor with an hot tub. The coffee shop has great coffee and some sweets treats! The worst day is the day you have to leave 😪

Third time here in 4 years had the best holiday yet! Food was AWESOME drinks plentiful and the service absolutely 5 stars! The nightly shows very entertaining and the night life was great already looking forward to the next trip! Bike tour is very educational we highly recommend doing it on one of your first days to become better oriented on your stay!