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December 9, 2017 for 3 nights for 2 adults.

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Valentin Imperial Maya in Playa del Secreto, Mexico

If your tropical dreams involve having a tiki drink in hand at all times, Valentin Imperial Maya does not disappoint. Guests can while away the days seaside on the wide, half-mile-long Playa del Secreto or float down a meandering pool almost that long – in peace, since the resort is adults-only. Roomy suites outfitted in creamy neutrals have marble floors and a hydrotherapy tub for two. At night, a choice of eight restaurants and 11 bars keep options interesting.

Relax on your balcony with a frittata and orange juice delivered to your room. Take a walk among the canals, lagoons and manicured gardens of the property, then stroll to the beach and snorkel among colorful tropical fish. Return to the pool and don't leave for the day – the margaritas are fresh, and they're free-flowing. Watch the teppanyaki spectacle at Ginger, where entrées are prepared with flaming flourishes before your eyes.

 

Location of Valentin Imperial Maya

Valentin Imperial Maya
Carretera Federal 307 Chetumal Puerto Juarez KM 311
77710
Playa del Secreto, Mexico

Nearest Airport: CUN

Amenities for Valentin Imperial Maya

  • General Information
  • 540 Suites
  • Connecting/Adjoining Rooms
  • Adults Only
  • Handicap Accessible Rooms
  • Pets Not Permitted
  • Non-Smoking Rooms
  • Dining
  • Outdoor Dining
  • Private Dining
  • Pool Bar
  • 24-Hour Room Service
  • Swim-Up Bar
  • Spa Cuisine
  • Sports Bar
  • 9 Restaurants
  • 11 Bars
  • Oceanfront Dining
  • Waterfront Dining
  • Coastal Cuisine
  • On-Site Amenities
  • Beauty Salon
  • Concierge
  • Shuttle Service
  • Spa on Property
  • Laundry Service
  • 6 Pools
  • Gift Shop
  • Fitness Center
  • Sauna
  • Live Entertainment
  • Gazebo
  • Boutique
  • Tennis Courts
  • 3 Pools
  • Gardens
  • Cigar Lounge
  • Beach Access
  • Car Rental
  • Theater
  • Steam Room
  • Chapel
  • Outdoor Spa Treatments
  • Complimentary WiFi
  • In-Room Amenities
  • Private Patios or Balconies
  • Turndown Service
  • Air Conditioning
  • Bathrobes
  • Ceiling Fans
  • Direct Dial Telephones
  • DVD Players
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • iPod Docks
  • Iron/Ironing Boards
  • Marble Bathrooms
  • Flat-Screen Televisions
  • Whirlpool Bathtubs
  • Coffee & Tea Facilities
  • Pillow Menu
  • Luxury Bath Amenities
  • Private Terraces
  • Complimentary WiFi
  • Activities
  • Kayaking
  • Tennis
  • Pilates
  • Scuba Diving
  • Snorkeling
  • Yoga
  • Paddle Tennis
  • Water Sports Programs
  • Business
  • Business Center/Services
  • Meeting Rooms
  • Conference Facilities
  • Nearby
  • Golf
  • Interests
  • All Inclusive
  • Beach
  • Summer Getaways

Reviews for Valentin Imperial Maya

Now featuring traveler reviews from:

TripAdvisor®

TripAdvisor Traveler Review Rating Reviewed 18 hours ago

One of our best vacations from start to finish, starting with our complimentary pickup from the airport in a private air conditioned SUV. After about a 25 minutes ride and security check at the arrival gate, we arrived in paradise. We stayed from October 26th for 5 nights in a Deluxe Junior Suite in Building #1 on the second floor and our other party initially in building #1 was promptly moved to Building #2 on the third floor because there was a problem with the air condition. We received a very warm welcome upon arrival; was greeted with big smiles and kind and warm people during our entire stay. Our bags were taken and we were escorted to the front desk for check in, and was offered a glass of champagne upon entering the very large, clean, and beautiful lobby. Karen checked us in. She was very professional, friendly, and welcoming and asked what was the purpose of our visit. Upon learning that it was our first time at the resort and that I was celebrating my birthday, she said she was going to do something special for us. We didn’t know what she had in mind, but shortly thereafter she offered us a free room upgrade, which we were delighted to accept and appreciated very much. Also, on my birthday, a delicious chocolate cake with beautiful flowers were delivered to our room. The resort is large and consist of several buildings that are spread out throughout the property. Buildings 1, 2, and 3 are nearest to the lobby, restaurants, theater, and the square where guests congregate for nightly entertainments. The property consists of many species of beautiful tropical flowers, plants, and trees; we saw the grounds crew throughout the day taking care of the lawn, pruning trees, and cleaning, that include power washing the walkways. We observed housekeeping staff working tirelessly to keep the buildings and rooms clean and well maintained. The entire property is super clean and their staff work very hard to make that happen, even scrubbing the floor titles with a brush and doing so in a happy go lucky manner. Our room was kept very clean and there was always ample supply of towels, toiletries and water, etc. It had balcony that faced the garden. It was very spacious, the bed super comfortable, and the air condition worked very well. The bathroom had a separate tub, shower, toilet and a double sink. There was ample closet space, an in room safe, and a stocked refrigerator, which we didn’t even touch. There are several bars and restaurants throughout the property. We enjoyed walking along the shaded walkways visiting a different bar and restaurant every day. I recommend bringing comfortable walking shoes; if you prefer not to walk you can flag down a golf cart to take you where you want to go; but walkers, be warned, the carts come flying around corners at lightning speed. The pool is massive and has lots of games and activities going on to keep guests entertained. Also, there is a lazy pool for those who wants a quieter relaxing time. There are many food and drink choices; Breakfast is served buffet style at two restaurants. The choices are the same, but we find the staff at the restaurant near the pool to be super friendly and accommodating. We also ate lunch there; the ice cream cart is a must after lunch. Our first night we went to the Caribbean night dinner and show which we enjoyed. It was buffet style in a very nicely decorated outdoor space. The show took place during dinner and it was very nice. For the remaining nights, we dined at the French, Mexican, and Indonesian restaurants…no reservations necessary. Our favorite was the French…dined there twice. The restaurant is very beautiful, the staff amazing, and the food delicious; the portion size is typical for any French restaurants that I have dined at, right portion size. For entrees, we had the seabass, duck, and steak, all cooked to perfection, presented like a piece of art, and very delicious. Appetizers and desserts were also very good, but most of all we enjoyed the food, entertainment, and the warm people who went above and beyond to make our experience wonderful. On our second visit, the Manager came over to our table and thanked us for coming again; we were surprised that he recalled we had dined at the restaurant. He also offered us a dessert drink after our meal, which we enjoyed as well. I didn’t find the Mexican restaurant to be authentic; also, our orders were messed up…my husband got the wrong dish. His was taken back to the kitchen and he had to sit and wait as me and our other party ate for his meal to be prepared, which took a while; the manager came over to apologize for the error but his entrée arrived after we finished eating. So, the experience wasn’t quite what we expected and the service was not up to par. The Indonesian restaurant was good; we enjoyed the food and service. We didn’t have time to go to the Italian restaurant, but I heard from other guests that it was good. The hibachi restaurant requires a reservation which is hard to come by, but wasn’t a big deal for us. There is a wide selection of drinks and cocktails, but a smaller selection of house wines. However, you can pay extra for other wines, but the Chilean house red wine was quite good for us. During our stay, the weather was in the low to high 70’s and was a bit cool at night. Except for a few sprinkles one night, it didn’t rain as was forecast-ed. The water temperature was a bit cool, but once you get in the pool it was OK. The beach is well maintained, very clean, didn’t notice any sea moss. The water was a bit rough at times, one day we experienced some big waves that literally knocked us off our feet. I noticed that guests flocked the pool and beach area the most; there was hardly any beach chair available…so you have to do some looking to find what’s available. Otherwise, if you prefer more privacy you can rent a private beach cabana. We didn’t do any tours, but did take a taxi to the downtown area to explore…cost one way for 4 people was $27 US dollars and our ride was arranged by the resort. From there we took the ferry over to Cozumel, had lunch, and walked around a few hours. There were three cruise ships in port, so it was a bit crowded, but we enjoyed the experience. During our entire stay, we felt extremely safe and everyone on staff was very friendly, nice, and helpful. We enjoyed the nightly entertainment in the square, which included a live band followed by a DJ. There is ample seating for those who just want to sit and enjoy the night, while others drink and dance the night away. We had a great time and even made some new friends…the resort seems to attract more middle age guests, saw a few honeymooners and younger folks, but the crowd was a perfect fit for us. Overall, we enjoyed our stay from start to finish; I wished we were staying longer, but that gives us a reason to visit again, which we will. This is truly a magnificent resort that cares about its guests, provides quality service, and the best part of our stay was the staff…they work very hard and go above and beyond to make you happy. I highly recommend the Valentin if you are looking for a relaxing and fun experience.

djnr - Levittown, New York


TripAdvisor Traveler Review Rating Reviewed 1 day ago

I recently visited the Valentin for the 13th time since May of 2009. Since the first time, I have seen the landscaping grow, some rooms remodeled, some menus change, but the caring staff is still the same. The Valentin is top notch. Rooms: I stayed in a golden swim-up on this visit. The golden swim-up is by far my favorite room category. The convenience of your own lounge chairs, the bathroom right there in your room, the menu service at your chairs, and the quiet atmosphere makes for a relaxing day. The golden swim-ups have not been remodeled yet, and I am unsure if they are, but that pop of color will be nice. I also think having a new sliding door and a/c will be a great update to those rooms if they do remodel. Even without those things, I love the golden swim-up rooms. Restaurants: The sushi bar is amazing! Enrique and Jouquin did an excellent job. When I arrived I was looking forward to seeing Luis and Heriberto, but both have moved to new careers. Enrique and Jouquin filled those positions really well. Taman Sari is a place to not pass up. The food is by far the best, and service from Teresa is always top notch. Taman Sara changed their menu in June, and they also remodeled. Both of these things have made this place even better than before. We also ate at the Italian and French. The Italian always pleases my pallet, but I still am not a huge fan of the french. My preference. I also want to comment on Angel and Gilberto in Mar y Tiera. Both of these men make every visit so special. They have both also been long term employees and they both seem to truly love the place they work. I look forward to seeing you again. Bars- I met a new, but old employee, in Don Miguel. Alejandro was our waiter one evening and I found out he has been with the Valentin since day 1. He was so helpful in helping us choose drinks. He also took the time to talk to us about being a long time employee of such a wonderful place. He is looking forward to his 10th anniversary with the Valentin. I also want to say that Micaela is still as sweet as she always has been. Go Team- Thank you Bryan the Mayan and Dora the Explorer for always being so happy! You two have more energy than I could ever have at a job. Your smiles are contagious. I hope to see you on my next visit. Bellman- Jesus is always waiting with a smile when I arrive. He is so professional and makes sure you are smiling from the moment you enter the hotel. Lastly, I want to thank Joselo and Fabrice for taking the time to visit with me. Both of you want to make sure every guest is happy. You both put your heart and soul into your job! The Valentin is the best place we have ever visited, and we have gone a lot of places. I could go on and on with reasons, but the main reason is that every employee, from the landscapers to the managers, wants to make sure the visitors feel like they are at home and relaxed. Your training is incredible!

jjackels - Illinois


TripAdvisor Traveler Review Rating Reviewed 1 day ago

We stayed at the VIM from 23rd October to 7th November in a Golden Suite. We had a wonderful experience. We arrived at check in and were provided with a glass of fizz and cold towels. We were shown straight to a check in agent to deal with us. They did enquire if we would like the privilege upgrade but we declined and this was not mentioned again. The room was lovely, spacious, bright clean and airy. The hot tub got used every other day and only took 10 - 15 minutes to fill. We overlooked the lazy river (block 8). Whilst our block was a ten minute walk from the main area of the resort this suited us as it was very quite and a pleasant walk before and after dinner. If we didn't fancy the walk we simply requested a golf buggy. During our stay we had dinner at all of the restaurants and were pleasantly surprised. I have noticed comments about the waiting times at the restaurants, at the Japanese restaurant one evening we were told of a 40 minute wait (we arrived at 7:30) they gave us a buzzer and we simply went to the cocktail bar for some drinks and waited for our table to become free. We never experienced any problems with service ether in the bars or around the pool. Most of the time as we were finishing our drinks the pool guys would be straight back round! We always had a sun lounger and there were plenty of pool floats despite the resort being busy. All of the staff were friendly and polite. I loved the grounds that the hotel is set in and the staff work really hard to keep them looking so lovely. We had a fab stay and would not only recommend this resort but would return again. We both travel a lot for work and I am a bit fussy but I honestly cannot find anything to complain about. A big thank you to our maid Rosa she always greeted us with a smile and our room was spotless, also thank you to Hillario (Italian), Rodoffo (May Terra) Meliana and Louis (La Marche) and Doris our concierge. They all went the extra mile and ensured we had a wonderful holiday. If you book or have booked this resort you will not be disappointed!

TerryJ01 - Southampton


TripAdvisor Traveler Review Rating Reviewed 1 day ago

My fiancee and I visited the VIM for our 4th visit between Oct 31st and Nov 6th. We are soon reminded why we keep returning year after year. From the smiling faces at the Valet desk, especially "Jesus" who reminds us of Jose Bautista (Toronto Blue Jays). He always remembers us and takes care of us. Check in is always smooth and the warm towels are an added touch. We noticed some renovations here and there and it's nice to see that they are always on top of keeping the VIM in tip top shape for their customers. We got our request of rooms and have never been disappointed. The staff is SOOOO friendly and is one of the top reasons we return year after year. Your Go team is very energetic and friendly. We got to meet Benny Velazquez and he is the spark plug for that team , we fell in love. One of the supervisors in La Marche Monserratt Velazquez has remembered us year and after year. She remembered that my fiancee and I had gotten engaged on the VIM beach the year prior and that it was my bd. She went up and above the normal customer service. She made reservations for us in the Italian and French for the next 2 nights. We were given a private room in the Italian restaurant for our engagement anniversary. The following nite in the French , the staff sang me happy bd. We were both treated like royalty! All because of "MO". She has become a friend to us and your establishment wouldn't be the same without her. We met Yolanda , the mgr (?) of La Marche and she checked in with us to make sure everything was as we wanted. We had mentioned that we had asked for a VIM baseball hat from a concierge and were denied. Approx an hour later, a staff member attended our room and we were given a VIM bag. We were thrilled. Its the little things that the VIM does that impresses us. We work in a high paced environment dealing with hundreds of patrons a day. Customer service is a high priority. And the VIM is top notch, definitely a 5+ stars resort. We will return next year cause we can't imagine going ANYWHERE else and we dont think any other resort would compare.

Annie L - Niagara Falls, Canada


TripAdvisor Traveler Review Rating Reviewed 1 day ago

I treated myself to a long birthday weekend at the VIM. Check in was SLOW and cumbersome – I was given a number, which I placed on the table in the lobby (holding area, as I call it). When I walked to the luggage room to get my bikini so I could change while I had to wait for my room, I noticed upon my return to the lobby that my “number” had disappeared. One of the reception ladies told me she had removed it. I lost my spot in the queue, which added to my check-in time. I was in a rush to get my vacation started (rain was in the forecast, and my trip was a short, 4-night getaway). I had contacted the VIM before my trip to request early check-in, but my room was not ready. I was told they would try to have it ready before 3 p.m., and indeed, it was ready before 3, but the room wasn't clean (there was long hair in the shower), and it didn't really matter, because I had already found my happy spot at the beach. I was on the bottom floor of building 2, and my room flooded during a heavy downpour on day 3 of my vacation (no big deal - not the hotel's fault). There was a loud and obnoxious group of Americans that thought it was okay to take their music/speakers into the pool, they even smoked in the pool, while security stood by unwilling to act upon it (tips go a long way, it appears, as the waiter kept serving them 15+ shots at a time while others watched in disbelief. Two of the guests got unruly and argued (building 2); the woman got locked out of her room - good thing there were no kids around, she got loud and the profanities didn't stop for quite some time. Again - no big deal, I didn't spend much time at the room anyway. My main issue with this resort is the tipping culture: if you don't tip, you'll most likely feel like a second-class guest. For a $350 per night room, no one should feel the need to tip to receive excellent and friendly service!!! If someone feels like tipping, more power to them, but the level of service shouldn't be so drastically different! I paid $145 for a DEEP tissue massage and didn’t have the heart to tell the massage therapist that it lacked depth. It was a 5:00 pm appointment, and the therapist was probably tired. Lesson learned – no more afternoon massage appointments for me… Also, there was no conditioner available in my room, and housekeeping told me I could buy some if I needed any. I found some at the spa, and was told that upgraded suites and rooms had it. Conditioner should be available in EVERY standard room!! I tried to address some of the issues at checkout, asking for a feedback form, but was told that no such form existed. I asked if I were to leave my feedback on Tripadvisor, and the answer was yes. Noami at the breakfast buffet that I went to every morning was amazing. She was genuinely lovely, not motivated by tips (like so many others). She gets the meaning of true customer service and I hope the resort recognizes what a huge asset she is to their team.

yatrikheidi - Washington DC, District of Columbia


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