Valentin Imperial Maya

First time visiting. Very comfortable room, extremely well maintained facility, excellent food. L'Olivo was our favorite. Tiramisu was the best I've had, different from the original, but oh so good. Always felt safe. Room service was very fast. There was always someone ready to bring you a drink.

I came to this resort for the first time and had the good fortune of speaking with Carlos (Concierge in Building 2) for assistance. He was able to make dinner reservations and describe various resort features in a very professional and pleasant manner. He no doubt contributed to our very comfortable and fun resort experience. Thank you Carlos. We'll be back!

An amazing trip on our 3rd time here! Great food, hospitality, drinks, entertainment we loved the whole trip! Churros and daily coffee is a must! The rooms were clean and staff was very helpful with everything we needed!

This was our 10th trip to Valentin. We primarily return because of the wonderful staff (Sam, Isidro, albino, Abraham, gabino and Maria at Mar Tierra restaurant, and Oscar at the French restaurant. They never disappoint!!! The grounds are well maintained and beautiful. I have a few issues that I must mention: 1st getting coffee served and refilled in the morning has been much slower than ever before. We actually had our breakfast on the table before getting our coffee! Also at dinner we ordered coffee and dessert and each time the dessert was delivered long before the coffee arrived. That was disappointing and defeated the purpose of coffee and dessert together. 2nd and most important. The biggest change over the years has been the golf carts not stopping to offer a ride. The staff zip right by without bothering to offer a ride. This was unheard of when we first started going to this resort 5 years ago. We may not always want a ride but it sure would be nice if they slowed down and offered! Kevin is a staff member we met years ago. He personally whizzed right by my husband and I as if we were standing still several times during our week long stay. Lastly- Just a couple suggestions: There should be benches outside the French and Mexican restaurants for people who have difficulty standing for prolonged periods. There are places to sit outside the Italian and Ginger restaurants. Many people get there early and end up standing for prolonged periods. Also- try changing the pool entertainment up a bit. It’s been exactly the same activities for the last 5 years- tequila tasting, bull riding, foam party, guitar guy, water ballet, etc. Lastly- the menus have been changed and most have been good changes. But getting rid of the salmon recipe at the French restaurant from a few years ago was a huge mistake. It was much better before it was changed. Also- chocolate mousse dessert was the best at the French and Italian restaurants. For some reason they are no longer offered at any of the restaurants. While we love Valentin- they need to step it up and get back to their A game.

1st time and will be back. Staff and service excellent. Rooms are clean. Food is great. Cannot say enough good things about our trip or the Valentin. Dora has been great to chat with along with many other staff (so bad with names, sorry). Until next time. Highly recommended!