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If your tropical dreams involve having a tiki drink in hand at all times, Valentin Imperial Maya does not disappoint. Guests can while away the days seaside on the wide, half-mile-long Playa del Secreto or float down a meandering pool almost that long – in peace, since the resort is adults-only. Roomy suites outfitted in creamy neutrals have marble floors and a hydrotherapy tub for two. At night, a choice of eight restaurants and 11 bars keep options interesting.
Valentin Imperial Maya
Carretera Federal 307 Chetumal Puerto Juarez KM 311
Playa del Secreto, Mexico
77710
Nearest Airport: CUN
This was our 12th visit to the Valentin. It is a 5 Star resort and lives up to its rating..The personnel are courteous and helpful. The restaurants are excellent and food is very good. All the bars serve Top Shelf alcohol and the bar tenders are personable. We particularly enjoy Don Miguels for relaxed pre-dinner drinks. The piano player is a joyful extra Three employees stood out to us. Angel who manages the Mexican restaurant is fantastic Neomi who manages the breakfast buffet is a joy. Add to the list, Donovan at Ginger who is a fantastic host I do not like the pool procedure for reserving chairs. You have to get up early to put towels or belongings on a chair to reserve it. Unless you do this good luck on getting a chair. Valentin really needs to fix this procedure. Now a glaring issue the began when we checked in. The person who check us in was Daniela. She was curt and unfriendly. She gave us a room number but said the room was not ready so we went for a walk around the property. Just for the heck of it we went to our assigned room and happened to contact the cleaning maid and asked her about the room. She said it had been cleaned for about two hours. We went back to check with Daniela and my wife told her about the room. She then appeared to question my wife's story so she checked the desk for room information. After a brief time she finally admitted our room was ready and checked us in. Her conduct and demeanor was not what Valentin is about. In our previous 11 visits we have NEVER had this sort of issue..We hope this can be corrected. Other than the two issues we assessed, the Valentin is a wonderful place to spend a vacation...You willl not be disappointed.
jcB6791GY
Most fantastic resort ever. Can’t wait to come back to spend more time with the Go Team and get great service from everyone on this resort!
Allisyn R
10/10 highly recommend! All staff is friendly and everything about this resort met our expectations.
Wendy P
Awesome experience!! Dora was amazing! Good was delicious and the spa was amazing 🤩 We will be back soon with all the family!
Becky K
The Valentin is like being in Paradise! This is my 12th time and it is a beautiful relaxing hotel. Staff go out of their way to make your stay enjoyable. If you happen to meet Dora you will never forget her. She is a wonderful person. So pleasant and friendly to talk to. We absolutely love Dora !❤️😊
Voyager719276
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