Valentin Imperial Maya

We were there 29th March to 5th April. This is we think our 12th visit, we had visited several times before the new system of counting visits started, since it started we are at visit 7. This visit we were in the Silver building 2. We found that at times the music from the activity pool was annoying when we were on the balcony. We have stayed in Building 4, in three different Emerald buildings, on both upper and lower floors, the Golden, both swim out and on upper floors. The Golden swim out was of no use to us because of the full sun most of the day, making it difficult to use the lounge chairs, I like shade. I think an awning would have been helpful. Overall our preference is for the Emerald, for peace, on the upper floor, the bottom floor has a hammock not a lounge chair, I fell out when I tried it. Pride hurt, no injury. We have always had the privi status so that we can be assured of a Bali bed all week, without having to get up early to reserve a seat in the shade. We use the gym in the mornings and it is very small. I only use the treadmill and two mornings all three were already taken, fortunately as a walker I could walk the perimeter of the grounds. My husband uses the spinner bikes and found one of the three was out of action all week because the seat was stuck in the highest position, unable to be moved down. Also the straps on the bikes all needed replacing. The waiters in the Le Marche are delightful, and remembered what we wanted each morning. The conceirge in the Privi lounge was extrememly helpful, making phone calls on our behalf, after we learned our flight had been changed. We enjoyed our holiday and would return.

My first time coming here. Came down for a wedding. This is the best vacation I’ve been on. You can’t beat all inclusive either. We come back soon !!!

Friends got married here and it was beautiful! Rooms/ food/ service was amazing! We will be back! Texas , Houston !

This is our 6th trip to the vim Dora made it extra special being back I can't wait to come back next year and see all my family and friends. The food was amazing! The Go Team made it so much fun!!

BEST vacation in several years! Gorgeous grounds. The buildings were well laid out. The grounds were easy to navigate with signage everywhere and nice to walk. Lovey touches everywhere such as speakers playing soft music every place you walked. Every single staff member we interacted with was amazing. It was at near capacity but we never felt we had to deal with a crowd. Any issue we had was addressed immediately. We did have 2 misses for dinners. Mar one night had amazing steak (T-bone and rib eye) two nights later the T-bone was inedible, And my fish was so over cooked I could not cut into it with a knife! Second miss was at Ginger: server was rude. The food I ordered was super tough and full of gristle. Italian and French restaurants were amazing for service, flavours and quality. The rooms are lovely and best of all: quiet. Pools are super clean. The beach is the best we have seen in the Riviera Maya. We stayed at the beach from 10am to 4pm every day. Evening entertainment, especially the Tenors, was very good. We enjoyed a nightcap at the Piano bar. All in all, this was a fantastic vacation. We will return (just hope we dont' have that rude cranky server at Ginger). Every staff member we interacted with spoke amazing English. I know I should make an effort to learn Spanish so respect the ease they had with English. There was zero pushiness and no request felt like it was too much. I learned on the very last day I could have my cup of tea with milk, just never saw it offered. One server, Albino, told me to just ask and they will do what they can for me. So lovely.