Valentin Imperial Maya

More than exceeded our expectations! From a warm towel upon arrival to superb service, we had a wonderful time. Swim up room was fantastic. Every little detail thought out.

Came here to celebrate a wonderful birthday experience for my wife. Arrival was great from bell staff. That where everything changes. Concierge was accommodating ONLY when it came to extra paid services, any other inconvenience or issue was ignored. It was like pulling teeth to get anyone to assist. Maria at reception was horrible, attitude and like she was doing me a favor in canceling some reservations. Nobody walking the grounds is friendly or cordial. Pool, beach and restaurant staff are fantastic. Wanted this to be great but it sucked. If your are looking for the wow factor and more than anything great customer service look elsewhere.

The resort has impeccable cleanliness and maintenance. You don’t see anything broken or dirty. The resort smells amazing. The rooms are big and clean. The food is amazing. All the restaurants were amazing. The main pool has two swim up bars with amazing drinks. The foam party is the highlight of our stay. We went during halloween and they had amazing shows. Loved the costumes and production quality. Churro cart after dinner was a hit. We loved all the restaurants but ginger was our number 1. Our days were filled with yummy food, snacks and drinks by the beach or the pool. I would recommend valentin to anyone looking for an all inclusive to take a break from mundane life and live in a romantic movie.

This was our first time here, we came from Toronto. Everything was perfect here specially the food and service. Staff was very helpful and polite. Had a time of my life. And Dora meet us in the lobby when we were checking out she was so nice and had a great conversation with her. Must try food truck at the main pool and churros after dinner is a must. Beach is very clean and beautiful. And they have different activities planned for you every day. Great resort to visit.

This resort is beautiful.. it’s a little bit larger than what we’re used to so it was a lot to take in, but once we learned the lay of the land & what was what, we really enjoyed it.. we were here for halloween & day of the dead and i highly recommend staying during this time.. i learned a lot about mexican heritage.. they have a lot of activities every single day.. make sure you download the map & check the activities.. there’s a wide variety of food options & 2 food trucks that are amazing.. 1 restaurant is closed daily so make sure if you want to eat at certain place- that it’s open..