Valentin Imperial Maya

3rd time for my wife & me, but 1st with our kids. It was fantastic! Food was very good, drinks were plentiful, barely had to wait at any restaurants. Beach servers worked very hard & Juan at beach bar was great. GO Team was so energetic lead by Yisreal. Imperial Band was fantastic. Went to sports bar to watch football, which was nicer than I remembered. Churro cart & food truck were awesome and perfect vacation food. Keep in mind the resort is built into the environment, so there is a little walking involved. Just a great resort! Also had a great time playing beach volleyball multiple days and appreciated the fun attitude of other guests.

Valentin is such a beautiful place 💗 We loved our stay here. We came for our honeymoon and it did not disappoint. The grounds are lovely. The food was amazing. The staff are very warm and friendly. Everyone was helpful and polite. They definitely made us feel right at home during our stay.

Excellent for a honeymoon! The best food was at Hacienda but all of the restaurants were great. The food was great at all of the restaurants. You will not be disappointed.

We travelled from Calgary on December 26th for 14 days at the Valentin. We always stay for the same amount of time because we have two full travel days and need to escape the cold. We arrived later than expected and were greeted by the staff with open arms. This was our third visit and won’t be our last. Many thanks to Diego at front desk for giving us the most romantic and breathtaking view of the sunrise. We decided to stay in the Emerald section, it was a splurge but so worth it! Room 205 in building 13 was centrally located for what we wanted. Close to pool and beach as well as Mar y Tiera. The room is spacious and the shower is the best feature other than the view. We found the room to have ample storage for two week travel and plenty of space in the closet. The walk from building 13 is about six minutes to Le Marche. There is always transportation going by to pick us up if necessary, but we really enjoyed our evening walks. The food was spectacular throughout our stay and so much to choose from. We loved all the restaurants and would rotate them throughout our stay. Our highlights were Taman Sari, the sushi bar, hibachi and La Hacienda. Alexander and Jose at La Hacienda were spectacular and giving us an outdoor spot by the fountain. We would like to thank Angel, Alberto and Jesus at the hibachi for such a great show! Fabiola at Ginger for remembering us as well as Carlos at Mar y Tierra for the same. Eduardo was a highlight on our last two visits. He moved to Le Marche and at the main pool for the food trucks. We’ve missed you and glad to see you again, your service always comes with a great smile. In the evenings before dinner we had cocktails with Juan at Don Miguel’s, his service is above the rest for most evening bartenders. We also want to thank Maricelda at Martini bar. She is so lovely and a friendly face that we can’t wait to return and see her again. Gracias mi amiga! During our stay we spent a lot of time at the main pool. Sairy, Israel, Carlos and Lorenzo on the go Team made our stay extra special. We played many games of pool volleyball and spent hours at the Earth Bar with Victoria and Johnny. They are the best pool bartenders EVER! Oscar and Amado pool drink servers at the pool bar were prompt and the drinks always flowed. What makes our trip special is the service at this resort, it is the reason why most people return so frequently and why we will be back in December. The only suggestions that we would have would be to add an additional restroom and another beach bar near the new building buildings as it’s quite a distance. Hopefully that will change in the future. We met so many amazing guests from all over and we will be back mainly for the service and what the resort has to offer. You can find a party or find a quiet section, whatever you desire. See you in December for our fourth visit!

I'll start off by saying that this resort is beautiful! It's huge and well maintained and the beach was clean and swimmable. We found the food to be good compared to other all inclusive resorts we've been to, but this was also much more expensive compared to other all inclusive resorts we've been to, so that should be expected. Drinks are ok (quite weak) - best are at Don Miguels. The rooms are large. Finally, the staff (servers/pool staff) are very friendly. Now for the part that overshadowed most of the positives of our trip. Our first flight to get to Cancun had mechanical issues and was extremely delayed, to the point where there were no options to get us into Cancun that same day (we come from a 3 hour time difference). As soon as this occurred, I called reservation help to alert them that we would not make it (this was very early in the AM that day) and tried to see if we could adjust the reservation to instead use that night as an additional night on the end of our trip (e.g., staying same number of nights, just pushing out one night). We were met with no sympathy and just a cold hard this will be considered a No Show and there's nothing we can do - take it up with the front desk. Mind you, for an average room, the first night's rate was over $700.... Upon arrival, it took forever to get from the airport to the hotel. Not necessarily the hotel's fault, but the transportation they operate with. After waiting 45+ min for our bags, we then waited an hour outside for the car to arrive. Finally getting to the hotel, the front desk staff was 1) not receptive to our request above and 2) did not handle it in a way I'd expect customer service. Just a response of, it's not our fault. While not their fault, you'd think customer service would have SOME leeway to either adjust our stay or help compensate in any other way (e.g., prive). The ONLY thing they offered (which kicked in the last 2 nights) was dinner reservations, which quite frankly you don't need. In the end, we bit the bullet and purchased the extra night to make up for the first night. My husband had to hike up to reception multiple times each day to try and speak with someone from management and get anything resolved (plus add our extra night on our key card, which took 2 trips to the front desk since it didn't work the first time). Needless to say, this ended up being a very frustrating and expensive trip at no cause of our own and we just wish that customer service was any bit accommodating and kind. If you have ANY issues with travel, do not expect a thing from this hotel. I would also recommend trip insurance. We did not get that as we've never had an issue during many trips (domestic and international) but unfortunately we learned the hard way. Though it sounds like someone in a previous review has trip insurance and still wasn't compensated.