Valentin Imperial Maya

We had a very beautiful trip at Valentin. Very kind and friendly staff. We will be back soon to see Dora 🥰🥰

Very nice and service was very friendly. We loved Dora. Food was excellent. Could have more chairs at the pool, get there early with your towels.

Returned from our first trip to VIM yesterday and it was absolutely amazing. The hotel and grounds are gorgeous and maintained very well and the staff are incredibly friendly. Both the pool and the beach are great, we enjoyed both. We found there was always plenty of loungers and as long as were at the pool by 10 we could find a couple. The food was the best I have ever had at an an inclusive. Our favorite was the Asian restaurant. I am celiac and there was plenty of options and they take allergies very seriously. We also ordered room service a couple times which we found to be quite good. We will definitely return to VIM on our next vacation to Mexico.

This was our 12th visit to the Valentin. It is a 5 Star resort and lives up to its rating..The personnel are courteous and helpful. The restaurants are excellent and food is very good. All the bars serve Top Shelf alcohol and the bar tenders are personable. We particularly enjoy Don Miguels for relaxed pre-dinner drinks. The piano player is a joyful extra Three employees stood out to us. Angel who manages the Mexican restaurant is fantastic Neomi who manages the breakfast buffet is a joy. Add to the list, Donovan at Ginger who is a fantastic host I do not like the pool procedure for reserving chairs. You have to get up early to put towels or belongings on a chair to reserve it. Unless you do this good luck on getting a chair. Valentin really needs to fix this procedure. Now a glaring issue the began when we checked in. The person who check us in was Daniela. She was curt and unfriendly. She gave us a room number but said the room was not ready so we went for a walk around the property. Just for the heck of it we went to our assigned room and happened to contact the cleaning maid and asked her about the room. She said it had been cleaned for about two hours. We went back to check with Daniela and my wife told her about the room. She then appeared to question my wife's story so she checked the desk for room information. After a brief time she finally admitted our room was ready and checked us in. Her conduct and demeanor was not what Valentin is about. In our previous 11 visits we have NEVER had this sort of issue..We hope this can be corrected. Other than the two issues we assessed, the Valentin is a wonderful place to spend a vacation...You willl not be disappointed.

Most fantastic resort ever. Can’t wait to come back to spend more time with the Go Team and get great service from everyone on this resort!