Valentin Imperial Maya

Wonderful first time experience. Beautiful room with nightly turn down service. Food was good and service was always on point. Waiters in buffet were wonderfully attentive. Good selection of different varieties of food also. Wish they had the buffet at dinner. Pool was warm but there’s not much you can do about it. Hate when reviews complain about that and the seaweed. The resort can’t control Mother Nature! I saw a tractor outside our room every morning trying to remove seaweed on the beach. Pool staff are the biggest assets. From wait staff to entertainment they are all top notch. They never seemed to let the heat affect them Our only hiccup was at checkout. Staff at transportation stand were less than helpful. We had a party of four coming and going and we all arrived at same time up front and two were told they were late and missed first transport van. Turns out they were not noticed of different flight time and the guy at the stand suggested they get a taxi, We were going to the same airport in a van with just us so this was him tot being very accommodating or logical! Maria at the front desk was always very helpful and friendly.

We have booked The Valentin more than 15 times and the Imperial Band has always performed all week. This time they only played twice! Bring them back!!

Great resort. See Seems to now be cutting back on services. I wish the Imperial Band played more often! The band only played twice on our 6 night trip! They are a major reason we are repeat customers!

Unbelievable from start to finish. The food was fantastic, the event Go Team (Carlos, Lorenzo, Pablo, and Nora) provided an insane amount of entertainment every day, and the quality was unmatched. The night events were unreal, the Imperial Band and DJ were absolutely stellar; you will be singing and dancing like no one is watching. The Burlesque and Fire Shows literally left everyone in the room with their mouth’s open in amazement. Above all of this, the quality of the staff left my wife and I speechless. Their warmth and hospitality was ALWAYS on display, and not a single staff member for the entire week we stayed ever showed an ounce of impoliteness or avoidance. Everyone smiled, everyone helped, it was like making 100 new friends.

We went to the Valentin with our son and daughter in law in May - it was their first time and our 10th! The Valentin didn't disappoint - everything from staff to food to ambiance was simply amazing, as always! We are very seasoned travellers and honestly, just keep coming back "home" to the Valentin - yes, it is that great! So much so, that our son and daughter in law booked again as soon as they got home for October and we just booked our 11th stay for September and will return again in December!! Don't listen to the bad reviews, you will love your stay at the Valentin!! A very huge thank you to everyone at the Valentin for everything you do - you really have made it our home away from home!