Valentin Imperial Maya

Pros: Grounds are kept very well and staff are constantly working on them, they continue to upgrade their space and are building new buildings, food is very good and there are many options to chose from, pool service is top notch and they seemed to handle “unfriendly”/intoxicated people well, three pool options and all are fantastic, beach is clean and beautiful, the tractor is on the beach every morning before 8am, lots of chairs in the mornings but it does get tight in the evenings, great a/c and fan in the rooms. Cons: Rooms are outdated; mattresses are worn and the couch is extremely uncomfortable to sit on, people “hogged” the pool chairs and the floaties often not coming down until the late afternoon. Many people would wait until after lunch then take the saves floaties that no one had returned for. Overall, I enjoyed my stay. I stayed with a couple in one room and we felt like there was more than enough space for us. I personally do not spend much time in the room so that outdated room wasn’t much of an issue. We stayed in building 5 and this seems to be a favourite amongst those that return. It’s close to the larger pool, beach and the steak restaurant, where you can also get breakfast/lunch. Food: Buffet - only breakfast and lunch Taco Truck - great lunch option by the largest pool You can only eat at restaurants do supper; no buffet option available. We hardly ever had to wait for a seat or food and we ate at very random times.

My wife and I (62 & 72) spent a week at this magnificent property Dec 6-13, 2025. It was our first visit here and we loved the natural beauty and abundant wildlife everywhere we looked. The room was spotless and well appointed and the staff were all very friendly. Tipping was not expected but was appreciated even in small amounts. The large pool is “party central” and so we moved over to the quieter Gold pool after our first day where chairs in the shade were available most mornings without a hassle. Our only issue was that (1) The buffet was not open for dinner and (2) The food at the themed restaurants was “hit and miss”. Some meals were exceptional and some terrible. The salmon Wellington and steaks at the Mar & Tierre were overcooked and tough as nails. That said, the baked sea bass and salmon dishes at Alsace and Oliveo were fabulous! I had beef three times and it was tough every time including the Filet Mignon at Alsace. Just avoid all beef!!! The buffet was great but not open for dinner. This is a great resort if you choose your meals wisely!

We had a swim up room and it was absolutely stunning!! The food and drinks are everything you could want! Everyone is so friendly and very helpful!! Diago was the best server we had the whole trip! But everything and everyone was so wonderful!

My best friend had her wedding here and it was AMAZING. The people are so friendly and wonderful. Shoutout to Dora and Arturo for going above and beyond. ❤️❤️

Everything was wondering! The view and the room and drink and the staff was so friendly and helpful! This place is definitely a very luxurious and accommodating. We came here for a friend's wedding and everything turned out beautiful. 5 stars for everything except the room service, sometimes we would have to call back for room service because the staff was overwhelmed and it took around 1 hour to an hour thirty for food and our mini fridge never got refilled but for us it wasn't that big of a deal and that would be the only downside of this experience. But showing up and checking in, we were served a glass of champagne and felt spoiled!