Valentin Imperial Maya

All was good clean awesome. The room was clean, the food was awesome, liked la Ginger, and olivio.

Excellent service !! Great communication!! Can’t wait to come back!! Favorite restaurant Italian! Room was serviced and cleaned everyday. Mario was our bellboy and kept up with us on time to events and restaurants . Diego kept out drinks full at the swim up bar. The Go team was awesome at the pool!!

Excellent staff & amazing food! Will definitely return!

We have traveled to VIM over 25 times. Great all inclusive property. Restaurants and food are very good,each restaurant on the property takes pride in the meal they serve you. Pool bartenders: Michel,Johnny,Veronica,Diego,Sonia, Erosmo(sp) work so hard to help each guest and make the perfect tasting beverage for you. Only issue out of all our visits was this past trip in May, 🙁 We had a very rude pool cabana attendant names Carlos, he was extremely rude and would turn away from us each time we crossed paths during our stay. If you need help with a pool or ocean Cabana please speak to Abner he is the best! Happy Travels!

Hi. 4 of us spent 10 days in April. We had the standard rooms; no upgrades. But we didn't need to. We have been to many resorts in the Caribbean over the last 2 decades, and we must say, this one "ticks" most of the boxes. This is the best overall experience we have had in terms of accommodations, food, service. A few things to note: - There is a lot of walking required. The resort is large with an abundance of gardens and foliage. Carts are available but if walking is difficult, this is something to consider. - Wheelchair and accessibility: my husband uses an electric scooter - the hotel was almost completely accessible, except of course the beach. The "separate winding pool" with rooms facing it, was not accessible. Other than that area, my husband could get anywhere. - The beach is BEAUTIFUL, sandy, spacious and long, with lots of palapas. Note, though, that like MOST OF THE CARIBBEAN, the seaweed is plentiful. Staff clean it every day, but the water has a lot floating in it which can be a turnoff. Here are a few of the highlights: - accommodation is very comfortable. Rooms and bathrooms are large; a/c was great; everything worked. We received turndown service every night (note you can stipulate the window you are requesting turn down, so it is always done when you like). Rooms are on 3 levels, there are stairs and an elevator and all rooms can be driven into by wheelchairs. - many guests think so highly of it that they have been here multiple times. We will return, as well. This is the best overall resort we have been to. - the restaurants are extraordinary. This is the first time we have been to a resort that does not take reservations, but they were not required. If you arrived before 7:00, you were generally seated immediately. If you arrived later and there was a wait, they supplied you with buzzers. You could go to the central plaza and enjoy a drink while you waited. There was often live music. Service was exemplary. - Note that long pants for men and appropriate dress are required for all except the buffet; we did see people turned away. Personally, getting a little dressed up for the evening is a plus for us. - there is a variety of entertainment at the central plaza from early in the evening onwards. - one of the biggest highlights was the staff. Without exception, everyone was helpful, friendly and professional. The concierges will do anything - A special kudo to OSCAR. We commented one morning that my husband was unable to access the gym with his wheelchair, and by that evening - they had built a ramp! Fantastic service in every part of the resort. Something to consider: - because it was windy the whole time we were there, many people avoided the beach. The one large pool was packed early; finding a chair early is a necessity, There are very few shade areas. I believe they are building more, but if you want a shaded area (or harder yet, the ability to move your chair from sun to shade), this is a problem. We were extremely pleased and will be returning soon.