Valentin Imperial Maya

Rooms; very cleaned and comfortable, and the fridge chips. Service; to be honest was little than the last time except Jonny & Ivan by the pool and sport bar. Hospitality; very accommodating. Food ; was very good, our favorite restaurant was Ginger special the cheese curds and squid tempura, ramen and fried ice cream. Entertainment most do the magic show and go team wasn’t as engaging as they were in the past. The imperial band is very good and the Dj is good. We went to the foam party and it was wild and as fun as always. Don’t drink the pool tequila during the foam party. You will not make it to dinner. Thank you for everything Valentin Imperial. See you next time.

Thorough and regretfully honest review! I think people need to be more honest. Especially if they have comparisons from other resorts! Interestingly if you read down through the previous reviews - there are mentions of negatives - but still deliver 5* - go figure! The first hotel in 20 years of any rating, anywhere in the world, that upon check out, we were not asked how our stay was ??? and we had plenty to say as it happened.... Fernando however, had less than nothing to say unfortunately ... bizarre. And disappointing! No glass of sparkling on arrival – As would be the 5* standard experience ? No Aperol at the resort (one of the world’s most popular holiday drinks ) ?? - Not really 5* experience In the absence of Aperol Spritz – I would drink Gin & Tonic. No branded tonic water however, even a basic Canada Dry / Schweppes would suffice – it was a local Cristal brand, not nice at all. Again not a 5* experience Grumpy young man behind main pool bar - poor attitude , even when tipped intermittently drinks quality varied dramatically, depending on if you had it delivered from a server - or - if you order at the bar yourself and can see what is happening when pouring. Not great drinks overall. Dinner service in most restaurants was unbalanced - usually taking a long time to initially order - but then trying to expedite an amuse bouche and 3 courses in under half an hour - often with next course plates arriving before the previous course plates are even cleared ?? this happend us a few times the new Dunas rooms are really not good value for money - too small - little to no wardrobe / closet / drawer space. Put a price on an what an ocean view is really worth for you I guess !?! But an underwhelming premium for the room rate unfortunately *Prive should absolutely be part of Dunas experience to make it somewhat better value The Floor / ceiling between the ground and upper floors is wooden - so we could hear people constantly walking around upstairs, early morning / late at night etc - how a brand-new building that only opened in Dec 2025 didn’t make the floor / ceiling concrete is staggering ??? The basic mini bar was not filled every day and twice we had to ring specifially for more water to be dropped in. *One evening around 5pm a worker burst in through our door, without knocking. Who in this day & age working in a hotel / resort doesnt knock ? made me suspicious / wary *the pre-booking of multiple sun loungers before surise in the morning is ridiculous and should be managed in some regard instead of being ignored *The buffet restaurant was a stampede at peak times - so the one visit there was enough! * Dress code - hmmm... you cant wear a dressy smart chino shorts to a restaurant, even when paired with a smart / dressy collared shirt... BUT you can wear scruffy tracksuit pants - and / or gaudy fire pattern or beer branded pattern beach shirts. Makes! No! Sense! To be honest having travelled to Mexico many times previous - we have experienced better overall premium / value for money and service, sad to say. there is a high volume / numbers feel to this resort it that takes away from the premium and impacts the service negatively, in an attendion to detail way unfortunately some pros: *Hugo Sommelier - was brilliant we ordered some bottles of wine and champagne and he was friendly & attentive even though he was clearly under pressure running from restaurant to restaurant - he is a good asset to the resort *Entertainment Go Team are a credit to the resort - they work extremely hard every day to keep guests entertained. They are the life and soul of the resort – Yooooooouu Hooooouuu Carlos, Oscar, Pablo, Sairy, Raciel – Excellente *Varied and decent quality restaurant offering overall. Mexican, French & Italian were standout, even with the rushed service. Mar Y Ter was lovely for Breakfast every morning, Brennick & Isidro were very polite. *Lucia & Claudia on the beach again were attentive and friendly, event if the drinks werent up to much *Entertainment programme at night was decent and varied too. Dj Jerry & Imperial Band were a nice touch in the evenings after show. * extensive resort laid out well - nice mix of old and new - spotlessly clean everywhere Would i reccomend / return? honestly... no, probably not.

Excellent vacation. Food was amazing great selection wasn’t wanting for anything our 5 th visit. Will be back! ❤️❤️❤️ taco food truck by the pool was amazing and the churros at night omg! Ginger I have to say was my favorite!

What a truly lovely resort! We were just there last week and truly loved the experience. Having followed many posts on a variety of sites I would agree that when it came to restaurants and meal choices- these are all personal preferences. We ate at the La hacienda, L’Olivo, L’Alsace Le Marche and our personal favourite Mer. I think the thing that stands out the most is the service. At Mer, I can not help but recognize Maria, Brennick, Isidro and Edgar. They were all exceptionally friendly, greeted us by name and took great care with my husbands food allergy. They even went so far as checking and confirming that the chef would clean and change the oils in the fryer to ensure there would be no cross contamination for one specific appetizer. We declined the offer as there were many other choices for him on the menu. From Ronaldo greeting us enthusiastically when we arrived to Dora giving us a personal tour when we got ourselves lost the first day! Our stay will be remembered for the service we received! I can not imagine anyone being disappointed with this resort!

We had a large group staying here for our 40th birthdays and had an amazing experience. The rooms are clean and very comfortable. We tried a few of the restaurants and the food was all good. The resort is large and there is always something to do; the larger pool is very fun and offers different in pool activities (aerobics, spinning, Zumba). Cafe Sisal has delicious coffee and gelato! Every single staff member I encountered was incredibly friendly and helpful. The Goteam entertainment staff were all so friendly and helped make the trip extra fun!