Valentin Imperial Maya

What an awesome resort. We've been there a few times as well as other All-inclusives in the Riviera May area but the Valentin cannot be beat! The food, the landscaping, the service, the staff, the pool, the entertainment, top-shelf everything! Elizabeth, our concierge at our building was Very Helpful and great to work with. Really big, white sandy beach and we were fortunate to not have to deal with the seaweed. Watch out for Kevin the iguana - he'll take food off of your plate! :-)

Well made the trip to the Valentin again this year. Was a great five day stay to reset and enjoy a 50th birthday. This place checks all my boxes from the rooms, service and entertainment we had a fun filled weekend. Nice to see some familiar face at the bars and restaurants and great to meet new folks travelling from around the world. I am a huge fan of the beach volleyball and this trip was probably one of the best group of people I have ever played with. Massive shout out to Russ and Scott you fellas made my trip!! Also learned to play play pickleball there too! Till next time Valentin!

The Valentin Imperial was absolutely fantastic and one of the nicest resorts we've stayed at in Mexico. From the moment we arrived, everything exceeded our expectations. We stayed in the Dunas section, and it was well worth the money. The accommodations were beautiful, comfortable, and conveniently located, making our stay even more enjoyable. What truly sets this resort apart is the staff. Everyone was friendly, attentive, and genuinely seemed to care about making sure guests had an amazing experience. The entertainment team was phenomenal! A special shoutout to Pablo, Carlos, Sadie, and Nora. They made us feel like true friends rather than just guests. They took the time to get to know everyone and brought incredible energy and fun to every activity. Between the beautiful resort, outstanding service, and unforgettable entertainment staff, this was a vacation we'll remember for a long time. We were so impressed that we're already planning our next trip back. Highly recommend Valentin Imperial to anyone looking for an exceptional all-inclusive experience in Mexico!

This was our 13th visit, and the best one yet. Virginia at the golden pool gave us the BEST possible customer service there is. She always had a smile on her face and went above and beyond. A very big shout out to the people who cleaned our room each day, turn down service, and the people who restocked the mini fridge. From the moment we arrived we were spoiled. We can’t wait to be back in April for our 14th visit. Viarney was amazing as always at La Hacienda and Ginger. She is clearly one of the reasons why we continue to come back. Thank you for making this such a wonderful vacation.

We just had our 8th visit in August and we are going in December for our 9th! VIM does not feel so much like a hotel but more like if you have a wealthy friend with an estate in Mexico and they invite you to an awesome pool party every day!! We previously enjoyed Secrets Montego Bay, Secrets Playa Mujeras Cancun, and the Unico up the road. Those were very nice but Valentin is our favorite for these reasons: 1. Food Allergy Accommodation. Second to none. If you need gluten free options, every single person on staff knows how to accommodate that and the meals never feel compromised. Sometimes when you must order a gluten free meal elsewhere, it can look and feel like a lesser version of what was supposed to be a great dish. 2. Total Immersion. No building is taller than 3 stories, so no matter where you are on the property, you feel like you are in a special place. When you are at the main pool, you do not have a 20-story hotel building in your sightline. This also allows you to have different experiences throughout your stay. The Golden pool is in its own captive space; the beach has its private spaces; and the main pool feels like you are in the middle of the jungle. 3. The Grounds. Impeccable! Part of my daily routine is to pop in my earbuds and walk 3 miles around the property. You will encounter wildlife just walking up to café Sisal to get a coffee or gelato (Habanero Tamarind FTW!). 4. Staff Retention. They manage their people well and they subsequently deliver excellent service. In Le Marche, Naomei remembers us and always has a special meal ready to accommodate our food restrictions. 5. The Other Guests. This comes down to their marketing. They do not work with external wholesalers and there isn’t a timeshare pitch. That might not sound like a big deal, but it weeds out the type of traveler that is problematic at other resorts. I have not encountered a single jerk in 8 visits. See you in December