Valentin Imperial Maya

This was our first time at an all inclusive and we had an overall amazing experience here. Positives - We were welcomed at check in with a drink and the check in process was very smooth. We stayed in building 2 and our concierge was so friendly and greeted us every time we walked by. All the staff - the bartenders, the waiters, the drivers of the carts, everyone always had a smile and a friendly greeting. Our room was beautiful. Bed was very comfortable and overall happy with the room except for a couple small things I talk about below. The food was overall delicious. Our favourite was the breakfast and lunch buffet at Le Marché. So many delicious options, both familiar favourites and new things to try. We also loved the beach restaurant Mar Y Tierra. With 7 restaurants, there is something for everyone. The drinks were also good, no complaints. There are many bars throughout the grounds including multiple swim up bars. The landscaping is beautiful. It feels like you’re immersed in nature as you’re walking around. So many beautiful flowers, trees, and animals. We loved seeing the coatis, the sereques, the birds, and the iguanas. We spent a lot of time by the main pool. Every day there was a variety of activities to keep us occupied. The pool waiters were very friendly and brought us drinks and food. The food from the food trucks by the pool was delicious. The beach was very nice. There was some sargassum but the staff cleans the area for swimming. The beach has a lot of beach chairs, we never had a hard time finding seats. Areas for improvement - The dinner restaurants have a strict dress code which includes long pants for men. If you don’t feel like getting dressed up, your only options are room service or the beach restaurant. This is fine but it would be nice if there were more casual options when you don’t feel like getting dressed up. Our room (in building 2) had a damp/musty smell. The jets in the bathtub didn’t work and the bathtub had some black dirt leaking out of the jets when I tried to use it. It was difficult to find shady places to sit by the pool. It seemed like a lot of the chairs were claimed with things left on them and the people weren’t there for hours at a time. It would be worth it to get the Privé package to have a reserved cabana bed by the pool.

My wife and I traveled to Valentin Imperial Riviera Maya for the first time. From the start all the staff were wonderful and very helpful. Our room was very lovely. Very nice and open (open concept style). We stayed in Building 2 and location wise it was perfect. The resort itself is even more beautiful than we expected. Pictures don’t do it justice. Everyone was great, a lot of fun. The food for the most part was excellent. Although there are few options for a more casual dinner, otherwise no complaints. The Mar y Tierra was our favourite for the beach side vibes. The entertainment was great, the drinks were all exceptional and the service was great every day. Thanks again Valentin Imperial Riviera Maya!

Great experience here at this resort from the service to the outstanding food! We had a great time at the silver pool and the main pool! The Imperial band was our favorite - and Albino at the sports bar! And Carlos took care of us in building 2!

Beautiful resort in every area! Food, drinks, rooms, entertainment and SERVICE! Beyond accommodating for every need and worth every penny. Here for 7 days for our honeymoon and would recommend to anyone looking for a fun, relaxing trip

This resort is absolutely stunning. The grounds were immaculate, the food was great, and the staff went above and beyond. Everything about our stay was perfect. This was our first trip to Valentin, and we definitely will be coming back.