Valentin Imperial Maya

Stayed for 7 nights in mid April. Amazing vacation! We are a couple in our 50’s/60’s We have been to all inclusive resorts in Mexico and the Caribbean and prefer higher end resorts. The Valentin was truly amazing! The customer service and hospitality was second to none. Every single staff member from arrival to the GO team to the servers in the restaurants was gracious and lovely. I have never been to a hotel where the activity team remembered my name and used it throughout the week when they would see me around the resort. We stayed in a silver suite in building one. Location was perfect for us. We loved the convenience of being close to restaurants and the entertainment at night. The room was immaculately clean and well-maintained. We have been married for 30 years and the open concept bathroom was not an issue. I loved being on the first floor and having a patio facing the back. We spent most of our time during the day at the silver sport pool. The large main pool with all the entertainment was convenient to attend the pool cycle class but really not our scene. We called it the boom boom pool! Typically we spent the morning at the silver pool, had lunch somewhere and then went to the beach in the afternoon. Idyllic days!! The food at the resort really stood out as being excellent. Every morning we started our day with coffee and pastry delivery from room service. Then we would go to breakfast at Le Marche buffet. One morning we went to Mar y Tierra for an outstanding table SERVICE breakfast. For lunch, we went back to Mar y Tierra or the buffet and a couple of times we had food truck meals delivered to our seats at the silver pool. We tried every restaurant for dinner and never had a problem getting a table almost every day we had a specialty coffee drink in the afternoon from café sisal. What an amazing treat! The dinner service at each of the restaurants was refined and lovely across the board. We tried several of the bars and found that our best cocktails were the drinks of the day served in the restaurants. overall, the food really stood out as some of the best we have experienced on vacation. Prior to our trip I joined a couple of Facebook groups for fans of the hotel. My only regret was spending as much time as I did on those pages. For some reason, they seem to attract some unsophisticated travelers and it really made me nervous for my trip. Fortunately, my actual experience of the resort was of a respectful crowd. we are grandparents, but I never felt “old “and found many people in our peer group as as well as as younger and older. I understand why so many people return again and again to the Valentine. It is an amazing resort and I look forward to a second visit

First time here and would recommend to come back. Churros were tasty and food was good. Favorite restaurant was Mar y Tierra. Very friendly staff and felt welcome.

My favorite was mar y Tierra! Great steak and burgers. The staff was very nice and extremely helpful! Churros guy with Santiago was the best. Pool was more fun than beach. The ambience was very nice!

This was my 8th time visiting Valentin Imperial Riviera Maya, and honestly I was a bit disappointed this time. The resort, beach, and pool are still beautiful, but the service and food have changed a lot compared to previous visits. Before, everyone was welcoming, friendly, and smiling. This time, many staff members seemed unhappy and not very attentive. I do want to give a huge shout out to Sonia and her team at Bar Heaven because they truly made our pool days enjoyable. Also, a big thank you to all the staff who took care of us at the beach — I forgot their names, but they were outstanding. Service at Hacienda was fantastic, and Doña Maria made amazing quesadillas. Breakfast at Mar y Tierra was definitely my favorite. The guys working at the café in the afternoons were amazing as well. Other than that, everything else was just okay. I really hope Valentin brings back the level of service and quality that made me fall in love with this resort years ago.

This is our third year visiting the Valentin and we are very pleased with our experience. The resort is beautiful with well manicured lawns, jungle, wildlife. Rooms are beautiful and immaculate. They maintain the beach well clearing sargassum frequently. We cannot express how kind and professional the staff are every year. We would like to comment on the excellent service, especially Virginia at the Golden Pool. This is our third visit and we just love Virginia. She has taken care of us at the silver pool our first stay, beach our second visit, now we have the privilege of her taking care of us again. She remembers us every year, which provides a sense of comfort away from home. She's kind, professional, and anticipates our needs remembering exactly what drinks we like down to always making sure we have bottled water. She is an asset to this resort and we look forward to her every year. As stated, everyone has been treating us excellent but we wanted to let you about the stand out service Virginia provides. We highly recommend this resort!