Valentin Imperial Maya

Arrived to this beautiful resort on the 7th of August 2026 for our second visit the last visit was in 2019. I must admit it has changed quite a bit but for the better on the whole. The first thing I will talk about are the staff as these are the people that keep the service to a high standard, they couldn’t do enough for you. There were a couple of standout staff for us Mitchell at the swim up bar in the main pool, after the first day he knew what we were drinking and just gave us a little nod as we were floating up to the bar. I cannot thank him enough for great service and very good drinks, secondly the go team! Nora, Sira, Carlos, Pablo, Israel,Lorenzo and one other young lady I can’t remember her name sorry . Very energetic and didn’t stop entertaining all day long and so funny in their own different ways. Next the restaurants. The French was one of my favourites last time we visited but we feel it has slipped down the list a bit, service was good but the knives we had for the steak weren’t steak knives and found it hard to cut the steak not a big deal I know but it’s the little things. Steak was good though once you cut through it but the second time we went it was later in the evening and it was more busy, we both ordered starters my wife got her french onion soup but my frogs legs never arrived (perhaps they couldn’t catch them 🤣) just a minor thing. Italian was definitely one of our favourites, the pork rib was delicious both visits and my wife loved the beef. Mar Tiara was another top restaurant for us, the sword fish was very good and also the pork chop. Ginger had lovely sushi really enjoyed the spicy tuna 🍣. The main table we had some delicious fried rice and chicken teriyaki. Tamansari was my favourite for the pad Thai, spring rolls and the 🦆 but my wife didn’t really care for the food here. All restaurants had amazing and attentive service they all work so hard. After dinner we usually went to Don Miguel’s, loved listening to the piano player while having a drink, once again the staff in here were also very attentive. Food trucks were an easy way to grab a bite for lunch without having to change into dry clothes and the food was good, although did prefer going to the buffet for lunch as it has a much wider selection of food and was really good. Also had a great selection for breakfast in the buffet. We met some lovely people from all over and really enjoyed this holiday, we would definitely return!

We were already familiar with the Valentin Imperial Riviera Maya resort. It is our favorite resort—let me explain why: it isn't a timeshare property, and the service is excellent overall. I also have to thank the entire Valentin team, especially Tânia from the Privé section, who was very attentive. I will definitely be back.

We had a wonderful experience at Vanetin Imperial. The food was great, the service was exceptional, and the place was spotlessly clean. From start to finish, everything was spot on — we honestly couldn’t have asked for more. Highly recommended, and we’ll definitely be back!

My wife & I love this resort! We wanted to recognize a few of the staff that stood out for excellent service. Lucy, at Sunrise Bar-Martini Lobby Bar-Cafe' Sisal, is a hard-worker & very friendly! She makes a great Ranch Water & Paloma! The Go Team was excellent (Lorenzo, Israel, Pablo & Nora). All housekeepers, bartenders & servers were great! Loved too many things to list them all, like the beach, Tequila Tasting, 5K-Run, Foam Party, Daily & Nightly Entertainment, the Churro Man, Anejo Tequilas, Bohemia beers, Maker's Mark bourbon, the Food, the entire Resort & Staff, "Kenny The Llama" (see picture), and much more. We'll definitely be back V.I.M.!!!

Exceptional resort with the perfect mix of luxury, relaxation and fun We are from UK and had an absolutely fantastic stay at Valentin Imperial Riviera Maya and can completely understand why this resort has such a loyal following. The first thing that strikes you is just how beautiful and impeccably maintained the resort is. The grounds are stunning and genuinely immaculate, with barely a leaf out of place, and the whole property has a wonderfully tropical, luxurious feel. The beach is a huge stretch of beautiful soft white sand and there were always plenty of loungers available, both around the beach and pools. The pools themselves are enormous and crystal clear, with a really good balance between lively areas with music and activities and quieter spots where you can completely switch off. The foam party was a particularly good laugh and one of those occasions where you suddenly find yourself considerably more invested in a giant cloud of foam than you ever expected to be! Food was another major highlight. The quality felt genuinely high-end for an all-inclusive resort, particularly the buffet, which had an incredible choice and consistently excellent food. The French restaurant was probably our favourite, but all of the themed restaurants we visited were excellent. One thing we really appreciated was that we never had to wait for a table at any of the restaurants during our stay, which made evenings incredibly easy and relaxed. The service throughout was outstanding. Every member of staff we encountered was warm, welcoming and attentive, and there is an incredible attention to detail across the resort. Our room was kept beautifully clean and the evening turndown service was a lovely touch. A special mention has to go to the brilliant GO activity team. Pablo and Nora in particular were fantastic, always friendly, funny and full of energy without ever making you feel pressured to join in. They helped create such a fun atmosphere around the resort. The evening entertainment exceeded our expectations too. The magic, Mexican and circus shows were particular favourites, along with the spectacular fire show. There was plenty happening in the evenings without the resort ever losing its relaxed, sophisticated atmosphere. Another unexpected highlight was the wildlife. The resort almost feels like a nature reserve at times! We saw iguanas, raccoons, coatis, hummingbirds and deer wandering around the grounds. Most incredibly, we were lucky enough to see sea turtles nesting on the beach, which was a genuinely unforgettable experience and something we'll always remember from the holiday. What Valentin does exceptionally well is balance everything. You can have a peaceful morning on a beautiful beach, spend the afternoon joining in with activities or relaxing around the huge pools, enjoy an excellent meal and then finish the evening with a show and drinks. It can be as lively or as laid-back as you want it to be. Beautiful grounds, fantastic beach, superb food, wonderful staff, brilliant entertainment and an atmosphere that manages to feel both luxurious and genuinely fun. We loved Valentin Imperial Riviera Maya and would happily return. An easy five stars. 🇲🇽🌴🐢