Valentin Imperial Maya

Our seventh trip to Mexico and the fourth resort we have stayed at. The grounds are beautiful and have that old historic Mexico feel. The food was all pretty good. The service at the restaurants was great and the staff was amazing. We enjoyed the nightly entertainment-- the house Imperial band is really good. We spent most of our days in the enormous pool and enjoyed the poolside service. The only thing that really kept this review from being five stars is several times we would come back to our room and the bed would be made but the mini bar never got refilled. They will bring you more drinks via room service but you have to be there in the room when they come. Overall a very enjoyable we would definitely come back.

Return to Valentin after 4 year lapse. Upon arriving we were approached by the concierge / Bell Boys. For the first time in 15 years repeat customers very unfriendly welcoming. Brought to Prive checkin and received our room assignment and again same experience with arrival not a warm drive to our room building 4. Arrived at our building and instead of bring our luggage to the room they dropped us off to bring other guest to there room ? Our luggage arrived 20 minutes later and were surprised as this never occurred on past visits. Moving forward first night was the French restaurant and service was slow and food arrived cold and wife's filet was under cooked and not even warm. Monday was breakfast by the beach and to the pool for the day and dinner at theTappenaki which was pretty good and entertaining. Tuesday started off with same as previous day except had food from taco wagon which was not even warm and lacked anny flavor. For dinner was the steak house on the beach. Service was good except again not very warm. After back to our room started to feel sickly. Both our stomachs became upset and constant back and forth to the bathroom. Spent next 2 days in room I'll from food poisoning. This visit was far different from that of the past with a lot of loud pounding music and and no performers like violin or water show. No live music at night. Also drinks are now measured at pool bars unless you tip heavily and get the right bartender like Joel, Diago who will overpour your cocktail. Surprised that the Go Teams afternoon closing entertainment has gone totally sexual with trusting moves like that of the porn channel that is no longer on the TV line up. One afternoon at the mid pool bar I believe it was Sari dancing on the bar like a stripper with a female pool guest putting dollar bills in her swim suit ? It did go much further with hands on by the guest with Sari very entertained the whole time and to think Lorenzo did nothing to stop the show. All in all this vacation was nothing like that of the past and now for the younger 30 plus crowd. Spoke to Prive representative whom was completly uninterested in food posing issues our other concerns mentioned in this review. We did end our vacation early and will not return in the future. This resort solely gears itself to their Spanish clientele with food and drink being brought to the pool from beacside restaurant by resort food manager Yolanda as witnessed several times throughout stay. Honestly this resort is a sinking ship ! Also take notice with all the party going on in the pool, why is it you never see anyone headed to the bathrooms ? Is this why the water is quite warm ?

I had an excellent time. The food was amazing and the people were very nice.

Husband and I came to get away to celebrate birthdays. It was our first time at Valentine and was recommended by a friend. It was the perfect get away. Everything from the beach, hotel room, to the pool. They have several pools. The main pool is great for people watching and activities, but my favorite was the Golden Pool/lazy river. It was very peaceful. Service was superb. Several restaurants to choose from. We really enjoyed the Mar y Tierra and Ginger.

What a fantastic hotel and holiday at the Valentin,our 1st time there but not our last.It is mostly an American guest hotel as it is only a relatively short flight from the US,so a lot use the hotel for short breaks/weddings etc.We were the only UK guest's there during the two weeks but we always managed to form new friendships when around or in the various pools or bars within the resort.The staff went above and beyond there normal duties to make us have a very carefree and relaxing holiday,two members that really stood out were the hotel PR (Dora) who never stopped talking when she was with us,a good laugh and a credit to the hotel,our other lady was Giselle who worked all the bars..an adorable young lady who always gave lots of time to us showing lots of photo's on her mobile phone of most of the wild life that are within the hotel grounds..we wanted to adopt her and bring her back to the UK.All the themed restaurants provide the most excellent choice of meals,the steaks are to die for!!!,my only criticism is that you order all meals from an app that only gives the names of the meals,it's a shame that a photo of each meal is not on the app which makes it a bit of guess as to the portion size and what the meal looks like (what would it take to add a photo to the app?) I'm not an extert on IT so I wouldn't know.however this does not distract from the fact that all meals are prepared and presented on the plates beautifully.My room number was 2123 and was only a short walking distance to all the hotel facilities and beach/pools. Thankyou Valentin Imperial Riviera Maya.