Valentin Imperial Maya

We’ve been to dozens of all inclusive resorts in the Caribbean over the past several years.We paid the most we’ve ever paid for this trip & it was disappointing. I’ve paid half of what we paid here and had a much better experience. We had a group of 18 people on this trip! Our biggest issues was the Air Conditioning. We complained when we arrived and had to fight to get a new room. The AC was not blowing and it was ridiculously hot. We were told the first night that they couldn’t get in our room because the do not disturb light was on. We did not hit this button and didn’t know it existed. We asked again the next day-and was told the SAME THING even after my husband double checked that the light was not on right after we called the front desk. We were then told they worked on it and fixed it which they did not. Several of the couples with us had the same AC issues and we were all in different buildings. We were MISERABLE for 3 nights of our 6 night stay. Humidity was 96% and it was unbearable. We finally “threw a fit” and they moved us. The AC was an improvement but we were still too hot to even sleep under the covers. The sensor systemin the rooms doesn’t allow the rooms to stay cool so when you arrive, it’s hot and takes so much time to even attempt to cool down. We’ve only had a few resorts that did this but when I pay what I paid, my room should be cold! We just stayed at the Secrets Mirabel In Cancun 8 weeks ago and our room was so cold, we had to shut off the air sometimes and that’s how it should be! Beach area is no good- only shade if you are privilege. Water was very choppy and lots of seaweed which we knew coming here it would be. The previous reviews made us confident that even without the beautiful ocean water- it would be okay but I don’t agree with them! Not much privacy in the rooms- no sound barrier and just a curtain between the bed and toilet area- you can hear everything! The staff in the concierge aspect were not accommodating. Good things- the food was great! We had several picky eaters in our group and no one ever went away hungry! The pool was amazing and the entertainment team is great! Sairy was so good to us- she helped me set up a video to help celebrate by daughter’s Senior Volleyball night that we had to miss due to game rescheduling. She involved many guests and we were able to cheer on my daughter virtually! Sairy is a gem! The grounds were beautiful as well. Mosquitos were awful but I can’t blame that on the resort! Overall, we did have a wonderful vacation but not sleeping well for 6 nights made us grumpy and not feeling well as we travel home today.it also cut down on “romantic time” due to the sweaty and icky feeling! We are not picky people by any means, but want others to know what issues we faced. We book our trips after weeks of review researching to see what everyone has to say.

We had a great week from 9/27 to 10/3/26. Service was excellent. Room was always cold and clean. Food is not our favorite here but we are both picky eaters! We did not go hungry though! The Imperial band was fabulous as always and love watching everybody dance. Can't say enough good things about this resort! Shout out to Sairy,Lorenzo, Nora and Carlos with the Go team for always keeping things fun! This was our 3rd visit and doubt it will be the last! See you soon!

What an awesome resort. We've been there a few times as well as other All-inclusives in the Riviera May area but the Valentin cannot be beat! The food, the landscaping, the service, the staff, the pool, the entertainment, top-shelf everything! Elizabeth, our concierge at our building was Very Helpful and great to work with. Really big, white sandy beach and we were fortunate to not have to deal with the seaweed. Watch out for Kevin the iguana - he'll take food off of your plate! :-)

Well made the trip to the Valentin again this year. Was a great five day stay to reset and enjoy a 50th birthday. This place checks all my boxes from the rooms, service and entertainment we had a fun filled weekend. Nice to see some familiar face at the bars and restaurants and great to meet new folks travelling from around the world. I am a huge fan of the beach volleyball and this trip was probably one of the best group of people I have ever played with. Massive shout out to Russ and Scott you fellas made my trip!! Also learned to play play pickleball there too! Till next time Valentin!

The Valentin Imperial was absolutely fantastic and one of the nicest resorts we've stayed at in Mexico. From the moment we arrived, everything exceeded our expectations. We stayed in the Dunas section, and it was well worth the money. The accommodations were beautiful, comfortable, and conveniently located, making our stay even more enjoyable. What truly sets this resort apart is the staff. Everyone was friendly, attentive, and genuinely seemed to care about making sure guests had an amazing experience. The entertainment team was phenomenal! A special shoutout to Pablo, Carlos, Sadie, and Nora. They made us feel like true friends rather than just guests. They took the time to get to know everyone and brought incredible energy and fun to every activity. Between the beautiful resort, outstanding service, and unforgettable entertainment staff, this was a vacation we'll remember for a long time. We were so impressed that we're already planning our next trip back. Highly recommend Valentin Imperial to anyone looking for an exceptional all-inclusive experience in Mexico!