Valentin Imperial Maya

Stayed for 7 nights in mid April. Amazing vacation! We are a couple in our 50’s/60’s We have been to all inclusive resorts in Mexico and the Caribbean and prefer higher end resorts. The Valentin was truly amazing! The customer service and hospitality was second to none. Every single staff member from arrival to the GO team to the servers in the restaurants was gracious and lovely. I have never been to a hotel where the activity team remembered my name and used it throughout the week when they would see me around the resort. We stayed in a silver suite in building one. Location was perfect for us. We loved the convenience of being close to restaurants and the entertainment at night. The room was immaculately clean and well-maintained. We have been married for 30 years and the open concept bathroom was not an issue. I loved being on the first floor and having a patio facing the back. We spent most of our time during the day at the silver sport pool. The large main pool with all the entertainment was convenient to attend the pool cycle class but really not our scene. We called it the boom boom pool! Typically we spent the morning at the silver pool, had lunch somewhere and then went to the beach in the afternoon. Idyllic days!! The food at the resort really stood out as being excellent. Every morning we started our day with coffee and pastry delivery from room service. Then we would go to breakfast at Le Marche buffet. One morning we went to Mar y Tierra for an outstanding table SERVICE breakfast. For lunch, we went back to Mar y Tierra or the buffet and a couple of times we had food truck meals delivered to our seats at the silver pool. We tried every restaurant for dinner and never had a problem getting a table almost every day we had a specialty coffee drink in the afternoon from café sisal. What an amazing treat! The dinner service at each of the restaurants was refined and lovely across the board. We tried several of the bars and found that our best cocktails were the drinks of the day served in the restaurants. overall, the food really stood out as some of the best we have experienced on vacation. Prior to our trip I joined a couple of Facebook groups for fans of the hotel. My only regret was spending as much time as I did on those pages. For some reason, they seem to attract some unsophisticated travelers and it really made me nervous for my trip. Fortunately, my actual experience of the resort was of a respectful crowd. we are grandparents, but I never felt “old “and found many people in our peer group as as well as as younger and older. I understand why so many people return again and again to the Valentine. It is an amazing resort and I look forward to a second visit

We recently stayed at Valentin Imperial Riviera Maya and overall had a great experience. I would absolutely return in the future and, as a travel advisor, I would also recommend this property to clients who fit the overall vibe of the resort. This resort has a very traditional Mexican Hacienda feel and charm. Originally built in 2007, much of the property still reflects that original style, although some areas and restaurants have been refreshed over the years. The grounds are absolutely beautiful and extremely well maintained, especially considering the size of the property. This is one of the largest resorts I’ve personally visited, but they do offer golf carts throughout the resort which makes getting around much easier. We stayed in one of the newer Dunas Suites with a private plunge pool and absolutely loved the layout, view, and outdoor space. Sitting on our balcony every morning with coffee and pastries while watching the sunrise became one of our favorite parts of the trip. The suite itself was modern and beautiful, however we did experience a very strong damp and humid smell throughout the stay. The room constantly felt wet and warm, our sheets and clothing always felt damp, and I personally felt very congested during the trip and had some difficulty breathing at times. I’m not sure if this was due to the new construction, the humidity, or having the plunge pool attached to the room, but it is something worth mentioning for anyone sensitive to moisture or mildew smells. The food overall was good for an all-inclusive resort. Our favorite restaurant was the casual lunch spot where we had burgers, spring rolls, pizza, and an excellent espresso martini. We enjoyed most of our meals, although restaurant service could occasionally feel a little slow and there were times drinks were forgotten. We also had some inconsistency with housekeeping and restocking, as our mini fridge and coffee station were never consistently refilled even after tipping. The atmosphere at this resort really caters to a wide variety of travelers. During our stay we saw younger groups celebrating graduations, college-age travelers, couples, middle-aged guests, and older couples as well. The main pool is definitely the lively party pool with games, music, aerobics, spin classes, and lots of daytime entertainment. Depending on the crowd during your stay, it can get very rowdy at times. There were moments where some guests were extremely intoxicated and needed assistance leaving the pool area. For guests wanting something quieter, the relaxation pool and Golden Pool lazy river area were much more peaceful options. The pools themselves were one of the few areas where I felt the resort showed its age the most. There were quite a few missing tiles and older grout that could definitely use refurbishment. Despite that, the staff does a great job maintaining the property overall. The beach and water were beautiful during our stay in early May, although there was definitely some seaweed present and parts of the beach were rocky. The staff worked hard every morning to clean the seaweed, but naturally they couldn’t completely keep up with it at all times. The nighttime entertainment was enjoyable overall and we especially loved the plaza area with live music and DJs in the evenings. One thing I did notice afterward, though, is that there really is not a central indoor bar or lounge area for guests to gather during bad weather. Thankfully we had beautiful weather during our stay, but after visiting another resort afterward during rain, it made me realize this could be a downside during poor weather conditions. The arrival experience was seamless from start to finish. We were greeted from our transfer with cool towels, welcomed with champagne at check-in, and quickly escorted by golf cart directly to our suite with our luggage. The entire process felt smooth, relaxing, and organized. One disappointment for me personally as a travel advisor was that I had noted ahead of time that we were visiting both for a site visit and to celebrate our anniversary. The staff acknowledged our anniversary during check-in, but nothing additional was ever done afterward. Compared to many other resorts I visit professionally, that felt a little disappointing and like a missed opportunity. Overall, I would rate Valentin Imperial Riviera Maya 4 out of 5 stars. I think this is a fantastic resort for travelers looking for a fun, social, tropical all-inclusive with beautiful grounds and a classic Mexican resort feel. While I personally would not classify it as a true luxury resort, we genuinely enjoyed our stay and would absolutely consider returning in the future.

First time here and would recommend to come back. Churros were tasty and food was good. Favorite restaurant was Mar y Tierra. Very friendly staff and felt welcome.

My favorite was mar y Tierra! Great steak and burgers. The staff was very nice and extremely helpful! Churros guy with Santiago was the best. Pool was more fun than beach. The ambience was very nice!

This was my 8th time visiting Valentin Imperial Riviera Maya, and honestly I was a bit disappointed this time. The resort, beach, and pool are still beautiful, but the service and food have changed a lot compared to previous visits. Before, everyone was welcoming, friendly, and smiling. This time, many staff members seemed unhappy and not very attentive. I do want to give a huge shout out to Sonia and her team at Bar Heaven because they truly made our pool days enjoyable. Also, a big thank you to all the staff who took care of us at the beach — I forgot their names, but they were outstanding. Service at Hacienda was fantastic, and Doña Maria made amazing quesadillas. Breakfast at Mar y Tierra was definitely my favorite. The guys working at the café in the afternoons were amazing as well. Other than that, everything else was just okay. I really hope Valentin brings back the level of service and quality that made me fall in love with this resort years ago.