Valentin Imperial Maya

We were there for two weeks great staff no issues with check in and check out .First day at the pool got there around 10:00 no chairs in the shade and none around the pool so i played the towel saving game and put my towels and towel clips on two chairs in the shade , Came out after breakfast around 9:00 staff had removed my towels and clips never got my clips back i came out at 5:30 there were some chairs already taken so why did they remove mine and nobody else. None of the staff at the pool had any answers was not happy. Now for the gym for a resort this big worst gym i have ever been to at a all inclusive resort they had a dozen dumbbells no bars or weights no cable machine two benches that are out in the open no air conditioning only inside with the bikes treadmills and eclipse machines and these five Hokie cable type machines that i have never seen before. Our favorite restaurant was Ginger had a couple of meals at the Mary Tierra that were not very good its a very nice resort but some improvements are needed.

Rooms, awesome and clean ! Food, great and our favorite was Ginger & La Hacienda. Service, execellent 10 of 10 ! Hospitality was very pleasant. Entertainment we love the Imperial Band & Elvis & Tennors singer. Ambience in general was very lovely and homie!!! See u soon for our 2nd time ! Gracias a todos ! Dora # 1 love her !!! ❤️ Joel Manuel Israel Everybody at the restaurant and hostess did a great job !

Absolutely amazing place !!!! The food was amazing and the staff ! Our favorite part was the grounds and is very walkable. Definitely this place is gorgeous !!! We will be back soon, thank you Valentin Imperial for everything! New Hampshire!! Jacqui & Ed

From our airport limo ride (We used Ride me Cancun, Leo Sosa, and were met at the airport after our flight was delayed) to the Valentin in a spotless Cadillac Escalade, our vacation was off to a memorable start. We added Privé to our reservation, for a few more dollars and it proved to be an obvious choice for our next visit. Privé gives you dinner reservations, reserved Bali beds or Palapas, on the beach or at one of the pools, access to the Privé private lounge, better liquor choices and 4 bottles of your choice stocked in your suite, unlimited refrigerated mini bar selection in your suite, fresh flowers, a fruit bowl, a nice beach bag and some other nice “add ons” We are ocean/beach people, not interested in the swim up pool bars, or the never-ending 125 beats per minute played at ridiculous volume, while hundreds float around drinking too much alcohol, then “forget” to exit the pool before emptying their bladders. After one person (obviously overserved in the “all you can drink” atmosphere) vomited in the main pool, among hundreds of other participants, we were glad we avoided that area and pool. There is a nice quiet “silver” pool that was perfect for floating, enjoying a cocktail and conversation. Our meals at the à la carte restaurants were very good with only one meal (at the Italian “L’olivo”being a disappointment. overcooked pasta with a Bolognese sauce that would offend any citizen of Bologna. The French, Japanese and Mexican restaurants were all GREAT. The dress code is a nice touch and makes going to dinner a pleasure. Dresses for the ladies, collared shirts and long pants for the men. Bring lots of linen and you’ll feel right at home. We never ate the the buffet (breakfast and lunch are an option if you like the “all you can eat mentality, and can tolerate baseball caps indoors and at restaurants) The reserved Bali beds, when you add the Privé upgrade, lets you relax and escape the disagreements with entitled “Karens” who think they own the lounge chairs, and pool floats, sometimes getting up very early and attempting to score numerous locations by placing towels and other items on several chaises and chairs. The staff tries to combat this but dealing with alcohol induced aggression should not be part of their wheelhouse. SERVICE was top notch in every part of the resort. From servers, and bartenders, to room service, Privé lounge hostesses, concierge personnel…….ALL GOOD. SO, will we go back? ABSOLUTELY. Did we love our time there? ABSOLUTELY. Will we stay in the Emerald suite again and buy the Privé upgrade? Positively. And to close …… some special shout outs to Alejandro who worked at Ginger and the pool, Oskar in Ginger (we went twice) Dora, one of the management team, Gabriella at Hacienda (twice there too) and not to forget Leonardo who was our transportation around the resort which he handled with enthusiasm and a friendly demeanour. I guess the best recommendation is that we met SO MANY guests who have been coming for years. Some twice a year. They have no desire to go elsewhere. Book it. Buy the Privé upgrade. Spoil yourselves..

What a beautiful place it’s has amazing stafff that are so helpful and the food and drinks are superb love will be back again for our 3 trip soon.