Valentin Imperial Maya

We returned this past week from our 10th time in the past 16 years. Like our 1st time, we look forward to when we can return! It was wonderful to meet up again with familiar staff from past stays - Noemi, Yolanda, Miguel, Isidro, Curi and to meet new ones - Diego at the front lobby, Maria & Lizbeth at Le Marche, Felicia the amazing cook at Le Marche who made the best egg whites and fried my bacon a little more each morning, Virginia our wonderful and efficient server at the pool, Daniel, Moises, Alejandro at Le Marche who always greeted us with smiles and ensured our needs were met, Jose at the Italian who is connected to Nallely a favorite server from years back, and Yonathan at the French! The grounds continue to show their lushness and we are thankful for the many staff that ensure everything is well groomed. It is fun to see the wildlife in their element as we went for walks each day. We enjoyed good meals and amazing service, had a wonderful massage at the spa from Alberto and Yuri and slept well in the comfortable beds. One thing we noticed that when we were sitting at the pool, we had music playing loudly from the gym/activity center and then also coming from the large pool and it sounded like they were competing for noise levels. Never lasted for more than an hour, but sometimes that can be a long hour! Thanks to all who made this an awesome resort over their last 18 years of being open.

First time visiting. Very comfortable room, extremely well maintained facility, excellent food. L'Olivo was our favorite. Tiramisu was the best I've had, different from the original, but oh so good. Always felt safe. Room service was very fast. There was always someone ready to bring you a drink.

I came to this resort for the first time and had the good fortune of speaking with Carlos (Concierge in Building 2) for assistance. He was able to make dinner reservations and describe various resort features in a very professional and pleasant manner. He no doubt contributed to our very comfortable and fun resort experience. Thank you Carlos. We'll be back!

An amazing trip on our 3rd time here! Great food, hospitality, drinks, entertainment we loved the whole trip! Churros and daily coffee is a must! The rooms were clean and staff was very helpful with everything we needed!

This was our 10th trip to Valentin. We primarily return because of the wonderful staff (Sam, Isidro, albino, Abraham, gabino and Maria at Mar Tierra restaurant, and Oscar at the French restaurant. They never disappoint!!! The grounds are well maintained and beautiful. I have a few issues that I must mention: 1st getting coffee served and refilled in the morning has been much slower than ever before. We actually had our breakfast on the table before getting our coffee! Also at dinner we ordered coffee and dessert and each time the dessert was delivered long before the coffee arrived. That was disappointing and defeated the purpose of coffee and dessert together. 2nd and most important. The biggest change over the years has been the golf carts not stopping to offer a ride. The staff zip right by without bothering to offer a ride. This was unheard of when we first started going to this resort 5 years ago. We may not always want a ride but it sure would be nice if they slowed down and offered! Kevin is a staff member we met years ago. He personally whizzed right by my husband and I as if we were standing still several times during our week long stay. Lastly- Just a couple suggestions: There should be benches outside the French and Mexican restaurants for people who have difficulty standing for prolonged periods. There are places to sit outside the Italian and Ginger restaurants. Many people get there early and end up standing for prolonged periods. Also- try changing the pool entertainment up a bit. It’s been exactly the same activities for the last 5 years- tequila tasting, bull riding, foam party, guitar guy, water ballet, etc. Lastly- the menus have been changed and most have been good changes. But getting rid of the salmon recipe at the French restaurant from a few years ago was a huge mistake. It was much better before it was changed. Also- chocolate mousse dessert was the best at the French and Italian restaurants. For some reason they are no longer offered at any of the restaurants. While we love Valentin- they need to step it up and get back to their A game.