Valentin Imperial Maya

When booking this resort I had heard that a lot of customers tend to be repeat customers and now I understand why...rooms, service, food, drink all top notch. I heard some aspects of the resort are tired as it was built in 2005, I did not see any signs of this. Our room was a Junior Silver Suite in bldg 2 which sits parallel to the big pool and a great location. All buildings and pool areas are surrounded by such lush vegetations that you don't really see other buildings while at one. Reservation for the hibachi was easy to book. Top shelf liquor is readily available at all bars. I especially appreciated that all bars had great drink menus but that you could still order your own faves. The Sisel Coffee bar had great selections. Shout out to hostess Annette who always greeted us with a bright smile and wonderful service and to Juana the waitress at the Japanese restaurant who goes over and beyond to describe each course and what is on offer with ease and patience. We will be back Valentin...you out did yourself.

The Valentin Imperial is top notch in every aspect-from rooms, restaurants, bars and staff. Isreal jiminez with the Go team, Isaac Ortrga with the breakfast buffet, Johnny and Michael at the swim up bars at the main pool, Serry with the Go team, Angel and Enrique at the Mexican restaurant, Emmanuel and Jesus at the steak house and Edgar. Each of these people went above and beyond to make our stay memorable and the best it could be!

Room was clean and spacious! Food was great! Staff was attentive to needs! Churro cart and food truck were both delicious!

We just returned from our third visit at our tropical home away from home. We stayed for 10 nights from May 5th to May 15th (room 3209). The third time around did not disappoint in any way. The fact that we returned for a third stay in two years says a lot. The Valentin Imperial Riviera Maya resort is truly sublime. Everywhere you walk along the winding pathways you witness the carefully manicured lush grounds. From the main gigantic pool, you are surrounded by lush vegetation which blocks the view of the three storey buildings. The entertainment around the main pool will please everyone. The entertainment Go Team is very energetic, professional, friendly and very funny. The high quality food served at all 7 beautiful restaurants and food trucks is very delicious and well presented. Each restaurant has extensive menus which provides many options. The quality of the drinks served at all bars was great. We attended the charming Cafe Sisal several times a day for our caffeine fixes. The cleanliness of the entire resort is impeccable. The beach was very well maintained and has many Bali beds, lounge chairs with palapas, enough for everyone. The professional musicians, singers, dancers and shows were all amazing. The service provided by all dedicated employees was professional, polite, friendly and very efficient. The following employees should be commended for their exceptional customer service; Le Marché; Alejandro is a professional and passionate employee who possesses great interpersonal skills. Alejandro was our sunshine in the morning. Maria was a great host who was always smiling and happy to greet her visitors. Noemi and Jocelyn. Café Sisal; Alejandro, David, Wilbert and Imelda for their friendly service Our room maid and turn down maid Go Team; Sairy and Israel for their delightful personalities Le Vount Jewelry store; Manuel Main pool server; the hard working friendly Angeles Recommendation; it’s time to change or reupholster the love seats in the rooms. The same can be apply to the seats near the Palenque Theatre. We are planning to book our next stay for April 2027. Keep up the exceptional work staff. L & M London, Ontario, Canada

We've been returning to the Valentin Imperial Maya for over 15 years, and every visit reminds us why this resort holds such a special place in our hearts. It's not just the breathtaking beach, the impeccably manicured grounds, or the stunning pools — it's the people. Breakfast at Le Marché is a daily highlight. Noemi, Yolanda, Lisbeth, and Jocelin greet you with genuine warmth and remember you. The upgraded lunch menu at Mar & Tierra remains a highlight. Standouts include the crispy fish, buttered salmon, grilled chicken, and the vegetable timbale. With servers and staff: Samuel, Martha, Teresa, Maria, Edgar, Albino, Gabano, Geronimo, Miguel, Luis, Eduardo, Carlos, and many more deliver exceptional, attentive service. A shout-out to Lisbeth, our Building 2 concierge, and to Mauricio and Oscar, who took wonderful care of us in previous visits. Dora in PR — thank you for everything you do behind the scenes. And DJ Jerry is an absolute gem who brings incredible energy to every evening. We also have to mention Gabriel and the beautiful Morro (the bird of prey)—a unique pair and sighting. One heartfelt request to management: Please bring back the original warm Chocolate Coulant at Mar & Tierra for dinner. It was perfection, and we miss it dearly! If you're considering the Valentin Imperial Maya — stop considering and just go. You will not be disappointed.