Valentin Imperial Maya

OMG this place was absolutely fantastic! We spent 7 nights here and couldn't have been more pleased. The amenities are great and property is so beautiful and clean. Upon arrival, we were greeted with a cold towel as relief from the humidity. The staff were very warm and welcoming through the entire check-in process. After enjoying a small snack and champagne, we were escorted to our suite. It was a Golden Junior Suite and was very clean and well-maintained. The cleaning staff came in at least twice per day to clean, refill the mini-fridge, and do an evening turn-down service. They would also leave a brochure outlining events on the resort for the next day which we greatly appreciated! We were only able to dine at a couple of restaurants at the resort because I didn't bring the proper attire. We visited Mar y Tierra, Le Marché, and La Hacienda. All three were very good, but we LOVED the breakfast buffet the best! Mar y Tierra has this hot brownie with vanilla ice cream and a whip cream on top that is to die for during dinner service! We spent considerable time during the afternoons at the main pool and let me tell you, it was great! There's music, games, relaxation, pool bars, and the lunch at the pool was excellent. In the evening there are many activities to choose from. We usually would have dinner and then head to the theater for one of the shows, then to La Plaza España to enjoy the live bands followed by the nightly D.J. Each night was an excellent time. On to the staff that work at Valentin. These employees are some of the hardest working people I have ever seen! They're on the go non-stop 24 hours per day and will do anything to help you out so your visit is nothing but superb. The Go Entertainment Staff is incredible!! They seriously made our entire week a joy and we woke up each morning excited to see what they had in store for us. First of all, Angelo personally welcomed us to the resort while we were first at the main pool. He told about the resort, events, and invited us to the evening activities. He made us feel like family and at home, which was nice since it was our first vacation ever. Next, Benito was awesome! He's funny, entertaining, friendly, and always kind. It was clear he enjoyed being at Valentin and engaging with all of the visitors. Last but not least, Dora!!! She had us cracking up every single day. Her personality, jokes, and demeanor made each day a blast. Thank you to everyone at Valentin for a great vacation!

My husband and I just got back from our vacation and stay at the Valentin Imperial Maya and we are already planning to go back next year and stay longer! It is the first time that I have ever cried the day I left a vacation. Everyone was so nice. The property is huge and the landscaping is beautiful. The food was fantastic! I cannot wait to go back. The pools are kept immaculate. Lots of entertainment and activities to participate in or just relax and float around. We met some lovely people there. I had my first massage ever and it was wonderful. Cecilia was great! I could go on forever but I will stop now. Please do not hesitate to visit this wonderful place. I was very nervous but never again. I can't wait to go back!

This was our second visit to VMI. Last year there were 2 couples. This year we had 4 couples which adds to the fun. We have been to several all inclusive resorts, but this is the best by far. The service is impeccable from the moment you arrive. They accommodated all of us in building 5 which I had requested because it's convenient to the pool and beach. The food is great- both room service and restaurants. Make sure you try Hibachi. Luis did a great job with our hibachi meal. The mar y Tierra is also good for all 3 meals. Rodolfo and Gilberto took great care of us there. The liquor is all top shelf(if specified) and the bartenders do a quality job all over the resort. Dora, Lucy, Angel and all of the entertainment crew made every day fun at the pool. Make sure you go to the foam party on Sunday. We saw a number of the same employees from last year which was great. Many of the customers were also repeat visitors. Everyone seems to love it here. Other random thoughts: Take the bike tour to orient yourself and see parts of the resort you could miss. Got to the pool early if you need shade. There is a quiet end of the pool and a fun end. The pool is huge and awesome. Indulge with room service. See you all next year.

We just returned from Valentin Imperial Riveria Maya after our many visits and can say without a doubt this is Paradise at it's finest . From the moment we step out of our Van, we are greeted by Luis the bellman, who welcomes us back home, he escorts us to the Privilege Lounge where the wonderful Edgar is there with a huge smile and hug to welcome us back! We are then given our room and off we go to start the best vacation ever! Yes, we have been there many times, but each time it seems better than the last! They are always improving on perfection ! They are working so hard to make sure each guest has the best vacation! each staff member is there to make sure you are happy and want for nothing.Thanks to Joselo ,Fabrice, Edgar whose management is extraordinary! The care that goes in to seeing you happy is amazing. Thank you Edgar for each evening being the sweetest at dinner. Joselo for ensuring we had the best! The food, phenomenal!!!! We never get to see the Chefs but they are to be thanked for the most expansive menus! The entertainment each night , amazing and professional, do love Michael Jackson WOW! and the fire show of course! And it goes without saying but will say it anyway, the grounds of the resort are immaculate and the gardeners are very proud of what they do! SO, we want to mention those who had a direct impact on making it the best one yet! Edgar, Joselo and Fabrice of course, Diana and Fransico and Mario at the Beach for always having towels for the Cabana,which we sat on EVERYDAY! YAY!!! Rosario for ALWAYS checking on us to make sure we had our dinner reservations and that we were happy in our room (who wouldn't be!) she is a keeper! Italian Restaurant Armondo,Hilario,Elias and Manager Juan Pablo , amazing service , and Moserrate the hostess, always smiling,no matter how busy they all are truly professional! French, Romal! what a great guy with a great sense of humor! Ginger ,the ever gracious Miguel (angel) and Vladimir, love the humor guys! La Marche Isidrio, Noami,Melanie, Alanso, made each morning the best way to start! Mar Terra , Elsy, Ivan and Angel. What a team! Bartenders across the resort, the best has to be Audel! Since 2008 , makes the best drinks all the time, no mistakes!!! They taste the same and such a great all around guy! The beach bartenders , Enrigue and Antonio! Its a margarita day! The sports bar is where we spent time this trip with Makayla , the happiest bartender ever! She is always smiling and she knows what we drink before we even sit down. Such a beautiful person! Isabel from the office always smiling. All the very hard working staff in the privilege lounge who go above and beyond to make sure we are good to go. The room service staff who are impeccable and set a beautiful service with real china and real silverware (I mean, who does that! 24/7???) the housekeeping who cleans twice a day! always fresh towels and clean room, turndown service who makes sure our room is ready for the night. I mean who does all this, NO ONE BUT VALENTIN! We do want to point out that many of the staff we have mentioned and Lord knows we couldn't possible name everyone who was part of making our visit so sweet and outstanding have been there with us since 2008! Audel, Makayla , Miguel (angel) Isidro , and many others, it says a lot about the managers , the care they take of their staff, rolls on to the guests. Each staff to the person wants you to have the best vacation and to come back time after time, and so many of us do! Because, once you have experienced Paradise at it's best, why go anywhere else! Until the Next Time (which will be very soon) Thank you Valentin Imperial Riveria Maya for another Perfect Vacation!

Just returned from our 2nd trip to this resort and expectations were met and exceeded on so many different levels. The food is always is fresh and delicious and if there is ever an issue, it is corrected quickly! Mar and Tierra is our favorite along with Ginger!! The Staff is always so accommodating and pleasant! The atmosphere is always FUN!!! The Go Team does a FANTASTIC job of getting people involved and helping them enjoy their vacation. Dora the Xplorer was by far the most energetic and fun person to around in all the activities! Dora Loves her JOB and it SHOWS!!! If you haven't met her yet, make it a point to get to know her, she will make sure you have FUN! Angelo was another one of our Favorites on the GO Team. He remembered our names after the first day and slayed the Karaoke!!! His kindness and sincerity is what sets him apart form the others!! The beach is amazing and breath taking! I felt like there was always somewhere to sit on the beach and at the pool which made it less stressful and enjoyable. If you get the chance to see the sunset, take the time and do it, you will not regret it! The grounds are impeccable and the staff is so friendly! Every staff member that passed us greeted us and made us feel welcome! If we ever needed anything, it was answered with "no problem." We never felt like we were and inconvenience to anyone that works there. Can't wait to make it back!!!