Finest Playa Mujeres

I normally would not leave a review before actually arriving at a resort, but with our wedding now only 12 days away, I feel like I need to share the experience we have had so far in hopes that someone in management will take our concerns seriously. We chose Finest Playa Mujeres for one of the most important events of our lives and are bringing a large group of family and friends to the resort to celebrate our wedding. Unfortunately, the planning experience leading up to our arrival has been incredibly stressful and disappointing. Our experience working with Roxana has been especially frustrating. Communication has been inconsistent, getting clear answers and confirmations has been unnecessarily difficult, and at this point—less than two weeks before we arrive—I am still having to repeatedly follow up on details that should already be finalized. Planning a destination wedding already requires putting an enormous amount of trust in a resort and its wedding team because you cannot simply stop by the venue and handle things in person. When you are spending this much money and asking dozens of guests to travel internationally for your wedding, you expect a certain level of communication, organization, and reassurance from the people coordinating it. Unfortunately, that has not been our experience. We check in in 12 days, and instead of feeling excited and confident that everything is taken care of, I am stressed about whether details we have discussed and requested will actually be handled. At this moment, based solely on the wedding-planning experience we have had leading up to our stay, I could not recommend Finest Playa Mujeres to another bride planning a destination wedding. I genuinely hope that changes. We have been looking forward to this wedding for a very long time, and I am still hopeful that once we arrive, the resort and wedding itself will be everything we hoped for. I fully intend to update this review after our wedding to reflect our complete experience—good or bad—and I would be more than happy to change my opinion if the resort makes things right. For now, I am hoping someone from management sees this and helps ensure that the remaining issues are addressed before we arrive.

My stay at Finest Resort Cancun was a wonderful experience. The rooms were spacious and clean, and the service was excellent. The food at Buffet Market was outstanding. Munther Shawa provided us with exceptional service and assisted us with our restaurant reservations. I give five stars to the customer service provided by Munther Shawa, which helped make my birthday celebration truly memorable.

From arrival to departure had a great experience. So many different activities available and so many different food selections. Very clean and friendly atmosphere.

Overall it was a good experience this is our second time here last time we came was 2022. The resort is significantly more focused on kids and family activities than it was in the past so its good if you have kids. If your coming as a couple then the excellence resort down the road would probably be a better experience. The overall food service was down from when we first came it was very hit or miss with the legends bar having the most poor service of all the restaurants. Cleanliness of the rooms and almost all other non restaurant service was excellent however and the entertainment and activities were good aswell. Our favorite Bartender by far who also was a step above the rest with the quality of drinks was Julio in the Golden Bar! He was very energetic and helped us enjoy our time here in the evenings!

Overall Review of FPM Note: We are a middle-aged, childless couple who booked this trip to attend our daughter's wedding and help with our 1yo granddaughter. This review is based on our experience ONLY. Use this review accordingly! Room Type: Junior Suite with Private Pool (room 2007) Dates: Aug 31-Sept 8 Overall Rating: 7/10 - we would return for a group celebration, but not on our own • You can hear everything going on outside your room door day and night. Kids, workers, etc. I recommend bringing a sound machine if you/your kids are sensitive to abrupt or loud noises. • Sliding doors are difficult to slide open. My daughter and I both had a private pool room and both our doors took two hands and effort to open. We brought door latches to secure our patio doors, but they were not needed. • Iguanas are everywhere and they are use to people. If you are in a ground floor room you WILL see them!! • We didn't go to every restaurant. The ones we did get to we weren't blown away, but the food was good. Our favorite was La Petit Plaisir (dinner) and Tinto & Tapas (lunch). • We ordered room service a lot. We were just as happy with room service as going to a restaurant. Room service was fairly quick. It would have been easier if there was a way to order room service from the app, especially with the language barrier. Having to call from the room phone was a little annoying and old school. It would also be nice if you could order room service from the restaurants. • The minibar in our room was mediocre. We didn't open any of the liquor bottles (Smirnoff Vodka, Capt Morgan Spiced Rum, cheap red wine). The beer choices in the room are Tecate, Sol, Coors Light. We did enjoy the Mexican Coke and Sprite. We also stocked our fridge full of bottled water. (TIP) If there is a beer you like a Legends you can ask the server to bring you one unopened to take back to your room. Snacks in the mini bar: granola bars, M&Ms, Hershey Bar, Jolly Ranchers, oreos, chips. • We felt like the bar drinks were weak unless we asked for them strong. • There were no drawers in the room at all. We requested extra hangers to hang most everything. I also packed foldable storage boxes to slide into the cubbies in the closet. • There wasn't a good place to store suitcases in our room, BUT the room was so large we just pushed them to the side of the room. • If you get a private pool room just know there isn't a lot of privacy. Haha! The shrubbery is only knee high and sparse. The fence between rooms are open slat fencing so you can see your neighbors in their pool 4 feet away. Just cross your fingers and hope you don't have a neighbor who blasts music or reels on their phone outside. • The servers don't come by your pool on their own usually, (TIP) but if you catch one of them and tip them good they will return as long as you're outside. (TIP) They are busy and there aren't many servers per section, so if you down drinks fast order more than one. (TIP) Also, bring a Yeti to pour your frozen drinks into to keep them cold. • There are no straws on the property except for the coconut drinks in the middle of the day. (TIP) Bring your own or bring a Yeti/Stanley with a reusable straw. • There is no tub in the bathroom, only a shower....and the shower is slick. (TIP) I put down a floor towel to give myself traction. When we kept our granddaughter I put down several towels for her to sit on and used the hand sprayer to bathe her. • ALL surfaces are slick when wet...the boards around the pool, the tile flooring, and the shower. (TIP) I packed nonslip bathroom rugs to use on slick surfaces. • There are beach towel stations everywhere so don't pack them! (TIP) Grab a few beach towels to keep in your bathroom for wet floors. • There is no where to hang wet bathing suits, towels, etc. (TIP) Order large suction cup hooks on Amazon to pack. Hang them across the inside and outside of the shower glass. You can also use suction cup hooks on the sliding door and mirror!! NOTE: I brought 6 suction cup hooks and needed more. **ALSO** if you are packing a formal dress for an occasion there is no where high to hang it other than the top of an open closet door or if you have a heavy duty suction cup hook that you can hang at the top of the full length mirror, but it will be in a heavily trafficked area. • It took us some time to figure out the "do not disturb" and "service needed" buttons. But even after we did figure it out we still had to call a few of the days to get someone to come clean our room. • Make sure you check the app for days/times that the restaurants & bars are open. Some are closed at odd times. • The pools close at 8pm, which I thought was extremely early, especially during summer when the water feels better at night. I was glad we had our own private pool. NOTE: I didn't see any lifeguards at the pools. ALSO, they remove the towels at night, so grab them before 8pm. • The elevators in the main building are tiny (4 people max). • The app is handy for looking up times and viewing menus, but it needs to be updated to be more user-friendly and useful. It would be great to be able to order room service, put your name on the list for a restaurant, book spa services and experiences, etc. Having to call, email, or go to the main lobby is inconvenient. • There were a few annoyances...room calls (it seems like we were called about something several times a day), spa employees who approach you to book services, slow service (bars, restaurants, and to service the room), not being able to charge things to the room (experiences, tips, etc). In short, FPM is great for families with young children, but not anywhere we'd go on our own as a couple. The property is beautiful. The rooms are maintained, but updates are needed. The food is mostly average. The in-room food/beverage choices are mediocre. Cost was average. We weren't crazy impressed, but overall we had a good experience. If we were asked to go again for a celebration in the future we'd only go for a couple nights instead of planning a week-long vacation around it. **THESE ARE THE VIEWS AND REFLECTIONS OF OUR EXPERIENCE. PLEASE USE THIS REVIEW AS INFORMATION TO ENHANCE YOUR TRIP. ALL OF THE YOUNG COUPLES WITH CHILDREN WHO TRAVELED WITH US HAD A 10/10 EXPERIENCE AND PLAN TO RETURN IN THE FUTURE.**