Finest Playa Mujeres

our stay was incredible. From the moment we got into the shuttle from the time we left. Everyone was incredibly friendly and we will gladly be back!

The staff is very kind and attentive. We had more issues with our family suite than we did getting the basic room when we visited last time. We were locked out of our room at one point. Had to have someone come and fix our safe twice, afterwards we decided to quit using it. Our phone didn't work, so we had to use it on speaker each time. We were capped at a certain number of items for room service that did work well for our family of 5. Overall I'm not sure the price was worth it, but the staff themselves were amazing.

Save your money and go elsewhere. This was our first and last time we ever come to Finest. There are so many other better resorts out there. We’ve been here 3 days now and I can honestly say it’s not worth it. Room issues: We booked Club Level Swim-up room. Upon arrival, you can tell they’re not doing a good job cleaning. Some things that really bothered me though were dirty stained pillowcases and towels, and black mold growing in the shower and on towel hooks. On our first night we didn’t have hot water in the shower which was really tough with a young child to take a shower and not the level of luxury expected from this resort. It wasn’t fixed until the next day. We tried to use the jacuzzi in the room and it shot out dirty brown water. Had to have someone come out and fix that too. Other things to note is there is no iron in the room, only a steamer and only one side of our curtains was blackout. Resort: What bothered me the most is that we are here during really bad weather and it’s quite cold and they refuse to turn on the jacuzzis. I brought this to staff’s attention several times and nothing was done about it. I even spoke to the maintenance guy going around testing jacuzzi temperatures around the resort and he told me they consider 80 degrees hot and turned on. The pools (main and our swim-up) are way too cold to swim in so our child only wanted to be in the jacuzzi but it’s definitely not warm enough when it’s low 70s and windy outside. I spoke to another staff member who told me they won’t turn on the heating in the pools until it’s officially winter which is ridiculous on cold and rainy days like these. Something else to note is the wait time for restaurants. I was not expecting 20-25 minute wait to sit down and eat. So far we tried a few restaurants and food isn’t great either. Beach: If you’re used to nice Caribbean beaches, this is not for you. Super wavy and lots of seaweed. Overall I just expected a lot more for a brand like this. The one positive thing I will say they have going is the friendliness of the staff which I appreciated but moving forward, I will stick to other all inclusive brands. Not worth the money.

We really enjoyed our stay at your Finest Resort as this is the second time there. I’m really impressed with the staff as they provided professional service. Thanks!!

Overall stay was great. We were forced to switch rooms mid trip due to room availability. Bar tenders in the finest club & excellence club were awesome.