Finest Playa Mujeres

Improve food quality, and client attention. In my first day, eating japanese food, I've suffered a food infection that took me 1 full day to recover. I've opened a complaint in the reception, the manager got into contact, but what I received was mostly suspicion on the cause of me having vomits/diarrhea, inferring that probably was a virus, not related to food. My wife, me, and a friend had the same symptoms, and we just saw each other in person the night we eated there. I've requested a compensation for this day lost (Me and my wife couldn't enjoy anything in our stay in this day, feeling sick and still having to take care of a baby), but only received denials and more suspicions, as if I was doing something wrong. This experience was terrible.

Some of the staff are too rude that almost ruin your day even when you experience a lot of good things

The Finest Resort was a wonderful family vacation. The staff was excellent and extremely attentive. Facilities were great. Gym had everything one could need for a hotel workout. The beach was gorgeous with the shaded areas. Food was as expected from a resort. Loved the idea of not needing reservations for dinner expect for the hibachi. Rooms were clean and well maintained throughout the stay. The rooftop terrace had a gorgeous view of the ocean. The childrens' rooms had a walkout pools. Honestly, for the price, location, service, and amenities, it was a fabulous vacation. Only complaint has nothing to do with the staff or the resort but lies in the consideration of other adults. The adult portion of the pool was strictly designated for adults. However, many adults decided that babies, toddlers and elementary age children were appropriate for the pool area and the pool itself. There was no true guidance by the staff to enforce a strict adult only portion of the pool and chair region. Numerous times, there were more children in the adult portion of the pool than the designated family area. It became quite frustrating.

This resort was above and beyond what we expected. Alan at the beach was phenomenal and made our experience very special. We would return just for his service alone

The resort is amazingly beautiful. My son said he felt like he was on the set of White Lotus lol. Our room 1003 was beautiful with a private pool only caveat was it is located next to staff room and it’s loud by 7am. Also housekeeping, pool cleaning and restocking mini bar was not consistent. I spoke to the manager about these issues and the lack of service at the beach (it was really bad a few days no one comes for hours) and he was incredibly professional and kind about sorting this out and arranged a nice dinner for us our last night which we greatly appreciated. We loved Dukes and Brass restaurants! Food and service at both were excellent ! The sweets corner was my daily latte and sweet stop, it’s a great spot. Edith provided excellent service in the Sweets Corner. Shijo the sushi was ok to not very good unfortunately but appetizers were good and the service was excellent from Daniel. The buffet at the Market was good with lots of variety and great service by Caesar, I believe it was. Lido was ok for us. We ate there our first night. Not a lot of options on the menu that enticed us but food and service were good. Room service had a good breakfast my son loved the pancakes and waffles. We tried room service dinner and it was just ok. We had fun going out on the caddy and enjoying the different pools. I loved the tropical juice bar by our room and that pool was usually quiet and so nice in the later afternoon to early evening for a swim. We did a boat tour from the guys on the beach there to Isla Mujeres which had been one of my very favorite places but it’s so crowded and over built now I was sad to see how built up it was and boats just everywhere making it hard to get into the water between the boats people. But a fun trip to see the Island again after many years. Food on Isla is amazing !!! Best fish tacos and ceviche so makes the trip worth it and the snorkeling at the ship wreck on way back is really fun. Guys running the tour are friendly and professional and was a good price. Resort had fun entertainment in the pm that was all kid friendly it seemed. We didn’t spend any time in the inside bars. We spent majority of our time on the beach or at the pool which felt like a slice of heaven. I’ve been coming annually to biannually to the area for aver 20yrs it’s such a special place, the food, culture and people are all wonderful.