Finest Playa Mujeres

TL;DR: Finest is the perfect resort for parents looking for a place to have fun with their kids. The beach, food, and entertainment are all well designed. Plus, this is truly an all-inclusive resort with no silly or unnecessary upcharges. Lobster and coconuts are included! I traveled with my wife and my one-year-old daughter. This was our 8th time in Cancun, but it was our first time at Finest. Transportation We stayed for 7 nights, so transportation was included. I only had to wait about 5 minutes before my luggage was in the SUV. Plus, the car seat we requested was ready to go. The driver was very friendly and knowledgeable about the area. The Lobby Our check-in was a breeze. They explained how to use the app and answered a few questions we had about the restaurants and the kids' areas. We mainly interacted with Alan, who was truly professional and went above and beyond for us. We had a few baby items sent to the hotel, and he personally made sure that we always received them. He responded to our requests very quickly. He genuinely cares about his customers and delivers a top-notch customer service experience—something you don't see very often. The other gentleman who amazed me was Carlos. I would describe him as a human book. I had an issue with my card/key to get into the room, and what started as a 5-minute issue turned into 30 minutes of one of the most interesting conversations I've had. He has been to more than 30 countries and is a certified diver. Plus, his charisma was something else. The Food Delicious with a twist. Le Petit A must-try combination of flavors and textures. I enjoyed the escargot, filet mignon, and crème brûlée. Victor (Captain) was super attentive to my experience. He made sure every plate was right and cooked to my specifications. Enrique (Server) was very friendly. He explained the dishes in detail and went above and beyond to make sure I was enjoying my meal. Elizabeth (Server's Helper) was very nice. She offered me bread and butter, and she was also very enthusiastic, which made my experience at the restaurant even better. Surf & Turf I was mainly looking for protein. Domingo and Israel made us a special dish that included only lobster, scallops, and shrimp. They also went to another restaurant to get us the specific potato soufflé that we wanted since they didn't have it that day at Surf & Turf. Truly professionals. Special Meals From the Chefs We were very lucky to have the opportunity to try special meals cooked by the chefs. Breakfast Chef Israel May and Emmanuel Loyo: They both cooked us chilaquiles with flank steak, as well as castakán, which is fried pork containing crispy skin and tender meat. It was out of this world. They also cooked papadzules, a local meal I grew up eating with my grandma, as well as poblano sauce cordon bleu chicken and Nutella-infused crepes. Lunch In my humble opinion, lunch was my favorite meal of the day. Chef Octavio Rivera was a seafood specialist. His attention to detail, texture, and flavor are unmatched. He has been in the industry for decades and was trained by a well-known chef in Culiacán, Sinaloa. He cooked green aguachile, ceviche, seafood towers, tuna tostadas, grilled octopus, and camarones a la diabla for us. He was phenomenal! During his day off, a different chef cooked something similar, but it was not the same. Chef Octavio is truly passionate about his food, and it shows in his dishes. I cannot wait to go back and try his food again. Honorable mention for his ice cream with fried carrots and lechera dessert. I am more of a chocolate guy, but this combination was unexpectedly delicious. Dinner Chef Donaldo was a master of meat and potatoes. He cooked filet mignon medium-rare to perfection most nights. Crispy on the outside but buttery-soft and delicious on the inside, paired with lobster that would melt in your mouth and potato soufflé that was crunchy on the outside but soft on the inside. He kept great communication with us, and whenever we had a special request, he would always make it possible. Servers This is what truly made my experience unique. The staff really cares about you, and it shows. After a few days, they knew our drinks: Crystal bottled Diet Coke, orange juice, and milk—and they would have them ready for us. Special thank you to Margarito for breakfast, Manuel for lunch at Market, and Alexis at Brass for dinner. You guys took our dining experience to the next level. Chef Juan Antonio Rodriguez, you have a fantastic team full of talent, dedication, and passion. Your team went above and beyond our expectations. Thank you! Hotel Hospitality We were beyond taken care of by Javier Cambrian and Daley Nasta. They visited us during the majority of our meals to make sure everything was cooked to our specifications. They took note of our small constructive criticisms and actually made sure to address the little things we mentioned. They also sent chocolate-covered strawberries and champagne to our room. It was a great gesture, and we really appreciated it. Thank you both for making our experience at Finest the best one we've had in Cancun. The Room Clean, spacious, and it really had it all. A jacuzzi able to fit four people—what else can you ask for? The bed was comfortable, and the pillow menu was a very nice touch that helped us get better sleep. The Beach The water was not the blue-turquoise color we wanted, but hey, the sand was super soft. We did encounter some sargassum, but it was minimal, and we saw the crew cleaning it every morning. The Water Park One word: AMAZING! Potential Things to Fix There are a few things I think could be improved. The elevators: The elevators from the towers are very small, and from a user's perspective, they don't work as intended. The room key: I would rather have a wristband than a key that I have to reprogram. The key seems to use older technology and wouldn't allow me to open my room when I had it next to my phone. Or, even better, make the app also function as the room key. The main pool: The main pool seems a little outdated. It could also use more places to sit. It was not easy to find a place to put our belongings because people would come in the morning and save their spots. Also, maybe adding a shaded area specifically for babies would be a great addition. Overall Overall, we would definitely come back. We are also considering visiting their Riviera Maya location when it opens in 2027. Thank you to the entire Finest team for making our family vacation such a memorable experience. We traveled with our one-year-old daughter, and the way your staff treated us made us feel genuinely welcomed and taken care of. There are always small things that can be improved at any resort, but what stood out to us was the people. Alan, Carlos, Victor, Enrique, Elizabeth, Domingo, Israel, Chef Israel May, Emmanuel Loyo, Chef Octavio Rivera, Chef Donaldo, Margarito, Manuel, Alexis, Chef Juan Antonio Rodriguez, Javier Cambrian, and Daley Nasta all contributed to making this trip special. Thank you for taking such good care of our family. We will definitely be back!

Another amazing experience at Finest. If you are considering a trip here, do it! The facilities are clean and well maintained. The rooms are large and well appointed. The swim up rooms are the BEST if you want easy access to a pool and want to avoid the chair game. We have stayed in club and non-club swim up rooms. This time our club swim up faced the main pool. It was louder during the day but provided maximum sunshine and great service. All of the swim up rooms in our area seemed to be occupied but the swim up pool was never busy. There are many different food options available. The portions are huge - I actually wish they were smaller so that I could try multiple courses. The staff are what makes this place great and keeps loyal guests returning. While everyone was friendly and hard working, there were a few specific people who made our trip extra special: Alex is the BEST bartender. He truly enjoys serving guests and making drinks that are beautiful, inventive and tasty. He excelled at listening to what I liked and coming up with something new. He was consistently eager and always had a smile on his face. Andres has been at Brass for a very long time and is welcomed face. He is warm and hard working and truly cares about the guest experience. Munthier, the food & beverage manager, went above and beyond to give us a special experience. He took the time to have a discussion with me and arranged an experience that truly made the whole trip very special. I very appreciate him and all the work he does to elevate the guest experience. Alejandro was an amazing server. He remembered our orders, greeted us with a smile, was consistently friendly and made the meal experiences memorable. The company must be doing something right to retain such lovely employees and that is what keeps us coming back every year. Also, join their rewards program! You save on bookings and get some nice perks when on property. We really enjoyed the diamond ritual at the spa and the hydro circuit. I only have a few suggestions for improvement. I missed the beach club service. There was staff at the beach hut but they didn't greet us or assist us with towels or check for club room numbers. The beach servers were still fast and consistent though! On that note, I found the club pools (swim ups) were not monitored so they could be used by anyone. When you pay extra for "club", the little extras like elevated beach concierges and club pools are a nice perk. It's not a deal breaker for me because the club restaurants is what makes me pick club. If that's not important to you then it might not be worth paying extra for club amenities.

I had an incredible time at Finest Playa Mujeres! The rooms were immaculate and beautifully decorated. The food and restaurants were top-notch, with a wide range of delicious options. Munther Shawa went above and beyond to make my family and me feel welcome and comfortable. His exceptional customer service truly made our vacation unforgettable, and I'd give him 5 stars without hesitation!

We had an absolutely fantastic stay at Finest Playa Mujeres! Our family had five rooms at the resort and stayed for a full week, and from beginning to end, we were incredibly well taken care of. The food and service were excellent — truly nothing short of superb. Every staff member we encountered was friendly, welcoming, and always made an effort to make sure we were comfortable and enjoying our stay. From room service to house keeping and turn down service, it all felt very hospitable! A very special mention has to go to Munther, who truly went above and beyond for our family. With such a large group, coordinating dinners could have easily been stressful, but Munther made sure we had reservations together every evening and that everything was taken care of. We also celebrated five birthdays during our stay, and he helped organize each celebration and made sure everything ran smoothly. What stood out most was how genuinely attentive he was. He regularly checked in on us, anticipated what we might need, and always made sure our entire family was looked after — all without ever making us feel like he expected anything in return. His kindness and level of service made our trip that much more special. A few other shout outs go to Hector who helped plan and organize my kids’ birthday cocktail party and Manuel who was our photographer for a family shoot. They both were amazing and patient to work with and the entire family thought they were very helpful. We are so grateful to the entire team at Finest Playa Mujeres for making our family vacation and celebrations so memorable. With a group our size, it takes a lot to make everything feel seamless, and they absolutely did. We would happily return and are looking forward to checking out the new Finest property opening in Mexico next year.

Great overall trip. The wait staff was great as usual. Our spa treatment was amazing. Food was fair this time. It was not very warm served. Disappointed in legends food items this time. Our room was hot they came and adjusted temperature and brought a fan. The thermostat must have been on a timer but it only last at the GREat temperature for a couple of hours.