Finest Playa Mujeres

Best vacation ever. Cannot beat the all round experience and value for money. Definitely will be going back. Unbeatable beauty, service, quality!

Our stay at FPM was Epic! The resort is stunning, the service is impeccable, the food is delicious and the beach is stunning. The service was truly phenomenal. Everyone went above and beyond in every possible way. They organized an unforgettable family birthday dinner in a private cabana with a violinist, created an outstanding Super Bowl event. Everything was Epic! We loved the Finest Club renovated rooms! The kids’ lounges are fantastic and there are so many activities for them. We can’t thank the team enough for making our vacation so special. Pictures attached of some of the wonderful people who truly made our stay and Epic Experience 💙 Special thanks to Munther, Andres, Eduardo, Carlos, Isabel, Emmanuel, Adrian, Arturo and Pablo. See you in August!

Thank you for the excellent customer service during my stay at the resort for my 60th birthday celebration.

We had a great stay and experience with all the amenities. There can be improvements in housekeeping and accountability on their end in ensuring the rooms are clean. We had marked the green service light in the morning and left for the day (we came back around 3-4pm and it was not cleaned). When we called they said their service ends at 5pm and we tried to explain to them that the room was never done. Housekeeper said we had marked the room “red” meaning do not disturb; i can confirmed that both me and husband saw the green light and was still on upon our return. Because of this, we also had issue with getting our toddler milk, they sent us 2 1L carton the first night we were there then there was a rule from the room service that says we are not allowed to have more than 1. When we explained that it’s been few days that we had gotten 2 carton at once. I just think the accountability is not there with the services.

No hot water for 3 days, loud weddings all week long, fresh orange juice not in the finest club and only in the buffet, daily cleaning was minimal, food was hit or miss, coconuts as far way from the beach and pool as possible and only for 2 hours, no higher end liquor during the day and only after 3, staff don't control children from running in front during shows but are happy to charge you extra to sit in the front row, Children under 10 should not be allowed in the Finest Club. These things ruin the reputation of the hotel and cost you clients. All our friends ask us how it was and we advise them not to go.