Finest Playa Mujeres

We did a 3-generation, large family vacation here, and it was amazing! The property is liked pictured, clean, every detail well considered, lots of activities that weren't too loud or obnoxious. And the food was the best we've had at a resort before! Really high quality drinks too. The property is large and spread out for grandparents or others with limited mobility. Beach had some seaweed, but it didn't deter us from getting into the water.

Improve food quality, and client attention. In my first day, eating japanese food, I've suffered a food infection that took me 1 full day to recover. I've opened a complaint in the reception, the manager got into contact, but what I received was mostly suspicion on the cause of me having vomits/diarrhea, inferring that probably was a virus, not related to food. My wife, me, and a friend had the same symptoms, and we just saw each other in person the night we eated there. I've requested a compensation for this day lost (Me and my wife couldn't enjoy anything in our stay in this day, feeling sick and still having to take care of a baby), but only received denials and more suspicions, as if I was doing something wrong. This experience was terrible.

Some of the staff are too rude that almost ruin your day even when you experience a lot of good things

The Finest Resort was a wonderful family vacation. The staff was excellent and extremely attentive. Facilities were great. Gym had everything one could need for a hotel workout. The beach was gorgeous with the shaded areas. Food was as expected from a resort. Loved the idea of not needing reservations for dinner expect for the hibachi. Rooms were clean and well maintained throughout the stay. The rooftop terrace had a gorgeous view of the ocean. The childrens' rooms had a walkout pools. Honestly, for the price, location, service, and amenities, it was a fabulous vacation. Only complaint has nothing to do with the staff or the resort but lies in the consideration of other adults. The adult portion of the pool was strictly designated for adults. However, many adults decided that babies, toddlers and elementary age children were appropriate for the pool area and the pool itself. There was no true guidance by the staff to enforce a strict adult only portion of the pool and chair region. Numerous times, there were more children in the adult portion of the pool than the designated family area. It became quite frustrating.

This resort was above and beyond what we expected. Alan at the beach was phenomenal and made our experience very special. We would return just for his service alone