Finest Playa Mujeres

My husband, our two boys (ages 12 and 9), and I visited Finest in August 2025 to celebrate our 30th wedding anniversary, and it was truly an unforgettable experience. From the moment we arrived until the day we left, everything was absolute perfection. The restaurant selection was excellent, and every meal we had was delicious. The food, service, and overall attention to detail exceeded our expectations. We stayed in a Junior Suite Swim-Up, and it was absolutely glorious. The suite featured a comfortable sitting area, a hot tub, a hammock, and direct pool access, creating the perfect setting for relaxation and family fun. One of our favorite parts of the trip was the incredible service. The servers were fantastic and frequently stopped by our swim-up suite with our favorite drinks. On those hot, sunny days, having such attentive service right outside our room felt like pure paradise. The level of hospitality and personalized attention we received was among the best we have ever experienced. Finest made our anniversary celebration truly special, and we can't wait to return. Highly recommended!

We have stayed at the excellence collection several times, but first time at finest and once again it did not disappoint, The food is absolutely delicious, with plenty of variety and great quality throughout the resort. Every restaurant offers something different, and the service from the staff is always warm, friendly, and attentive. But what really makes Finest stand out for us is the entertainment team. The activities throughout the day are fun and energetic, but the evening shows are definitely a highlight. This year, we especially loved the Peter vs. Pirates show. The production, music, costumes, energy, and interaction with the guests made it such a fun experience for the whole family. You can really tell how much effort the entertainment team puts into creating memorable moments. A special shout-out to Alejandro from the Entertainment team. His energy, personality, and genuine passion for what he does really make a difference. He went above and beyond to make sure everyone was having a great time and made us feel truly welcomed. Honestly, the food and service are excellent, but the entertainment is one of the biggest reasons we keep coming back to Finest and the Excellence Collection year after year. It feels like coming back to see friends, and Alejandro and the entertainment team are a huge part of that. We are already looking forward to our next visit!

We had a wonderful stay! Alejandro with the entertainment department was the main reason we had such a great time! He is wonderful and made us feel like family! We will be coming back for sure- probably mostly to see him!

Perfect for family. Food is the best! The entertainment here is really good, especially Giovanny, he is modest and polite, very knowledgeable and thoughtful. We joined his biking tour, he gave a history talk about Cancun, it is easy to see that his pride for his country. He is also an excellent pickleball player. Always come prepared and adjust to the player’s level. Thank you Giovanny for making our vacation memorable!

Extremely disappointing experience with the hotel and its customer service. My flight was canceled due to severe weather, and I was traveling with both a child and an infant. United Airlines could not provide an alternative flight until the end of my planned trip, so unfortunately, I had no choice but to cancel the entire trip. The airline, ground transportation company, and activities I had booked all understood the situation and issued refunds. This hotel was the only one that refused to do so. What was most disappointing was the lack of understanding and compassion from the hotel’s customer service. When an unexpected situation like a weather-related flight cancellation happens—especially when traveling with a child and an infant—you expect some basic consideration and flexibility. Instead, I was left feeling that once they had my money, my situation simply didn’t matter. A hotel may provide good service while you are physically staying there, but true customer service is shown when something goes wrong and a guest genuinely needs help. Unfortunately, that was not my experience here. I am extremely disappointed and will think twice before ever booking this hotel again.