Finest Playa Mujeres

Kids love the pool and the water park. Beware of the slides in the toddler area. They have a wavy shape with kind of a hump in the middle. EVERY child hit their head at the end of the slides until they learned that they were going to get a jolt when they hit the hump. These really should be replaced. They also did not heat the middle waterpark area every day (or it could have just been in the morning), but it was too cold on a couple of mornings for our 4 and 5 year olds to get in. Food portions were extremely small and I'd say average quality at best. We had to get multiple entrees in order to get enough food. They Sweet Shop was awesome! Very fun to walk in and help yourself. The food truck had the best tacos! The concierge and front desk are great once you get there but they never responded to any of my numerous emails or calls before we got there. We had 10 people and 4 rooms in our group, so the lack of initial responsiveness had me worried until we got there. The beach was nice and it was pretty easy to get chairs if you got up early. They need more public restrooms. We had a couple of accidents because there weren't enough in proximity to each other and when you did find one they were often full and you had to wait. The rooms were clean and comfortable. Next time we would probably do club rooms, just for access to the other restaurants to see if that food is better.

2 Adults 2 Kids (3.5 & 1.5) We had so much fun! The slides and pools were so perfect. The beaches are so clean and easy to be on. We will absolutely be back!

We had a wonderful time at this resort. It's everything we were hoping for in an all-inclusive. The service, scenery, and accommodations were all top-notch. We will be returning soon!

There is nothing "special" about this resort and for the cost, there should be. To be family-friendly advertised, this is not what we experienced from bad service and wait times at kid events to not being able to find a handful of tortilla chips available when a snack was desired. The event staff management was the worst I've seen so please make sure you're asking lots of questions and asking for things in writing if planning an event there. While there were front line workers doing their best overall to make the experience pleasurable- like the waitress at the Juice Bar- the management clearly sets the tone and not a positive one. Overall, the food is not desirable. From my travel experience, this is a management issue not individual front line workers- Management do better.

This resort tries… I’d give two stars because of friendly and capable service and the facilities were well-kept, clean, and seemingly secure. We had a chicken quesadilla at the airport on the way home, which was the best food of the entire trip. Whether in a restaurant, room service or banquet/catering, the food was bad to inedible. We attended a wedding on property and the wedding coordinator was an absolute train wreck - disorganized, inflexible and unpleasant. The food on the buffet for the event was terrible, some of the beef couldn’t be cut with a knife, and they were unwilling to accommodate allergies. The spa appointment was 20 minutes late and didn’t come with all of the advertised services. The bartenders were all wonderful people but the drinks were weak. The only place you could get any food if wearing a swim suit was the food truck, even the beach side restaurant listed no swim wear as a restriction. Phone calls to the ‘At your service’ line went unanswered. At the end of the day, if the resort only gets two things right, then clean and secure are the two highest priority, but Finest did little beyond that.