Finest Playa Mujeres

My husband and I just returned from our second trip to Playa Mujeres Finest..we also travelled with our son, daughter in law and our two grandchildren aged four and twenty months. We again had an excellent time there..great restaurants, comfortable clean rooms, lovely pool, sandy beach, wonderful activities for the children and welcoming staff. Special mention to Freddy and Mhilgarito who looked after us so well at the morning and lunch buffets. They were both really kind to the children. Also Paschal at the steak house, Daniel at the lobster house and Daniel Jesus who always served our fave drinks to us at the lobby bar. Wonderful staff.. see you again soon!!

We have been visiting Excellence Group properties for over 20 years and are currently Diamond in their loyalty program. The Finest Playa Mujeres is our go to resort for family vacations. On this trip we took our 3 kids, their spouses and our 3 grandkids for a total of 11 people in 4 rooms. This resort is fantastic for that type of group trip and has amenities for all ages. Our rooms were all in the Finest Club/Excellence Club sections which worked well for us. We had the imperial suite which gave us extra space for our grandkids to visit us. We did a similiar trip a few years ago. The one thing consistent between both trips is the fantastic customer service of the Finest's Guest Services Manager Dalel Nasta. Dalel is an incredible asset of the Finest Playa Mujeres and is the absolute best guest services rep we have had in all the years we have been going to the Excellence/Finest properties. She helped arranged a special birthday celebration for my wife and made our visit truely outstanding. Dalel worked with us in advance of our visit to make sure everything was all set for our visit. Dalel Nasta is the absoultue best. You won't go wrong with a family trip to the Finest. The resort has a great location, large beach, great pools, a kids club, numerous food options and the people are very friendly.

Alan was absolutely outstanding during our stay at The Excellence Resort Playa Mujeres. From the moment we arrived at the pool, he went above and beyond to make sure we had everything we needed. His work ethic was incredible—he seemed to be everywhere at once and never stopped moving, all while maintaining a positive attitude and a genuine smile. The entire staff was amazing but a few stood out because most were in the area we stayed in on the adult side. Here are names to acknowledge in your review: Here are a few of our favorites! Everyone really goes out of their way at this resort! Alan (pool server), Cornelius (bartender), Roger (water aerobics), Emiliano (water aerobics), Giovanni (water aerobics), Sophia (water aerobics), Manuela (Excellence Club staff), and Abraham (our driver). I can’t say enough about the staff!

Excellent in every aspect! People were incredibly kind and diligent, they were always willing to help us making our stay perfect. The hotel exceeded our expectations.

We have been coming to this resort since 2016, and there’s a very good reason we return several times a year—the service is simply beyond exceptional. There are a few standout employees who consistently make our stays truly special, and I want to sincerely and emphatically thank each of them. First and foremost, Munther Shawa deserves special recognition. From the moment we arrive, Munther reaches out daily to check in and ensure we have everything we need. He even follows up to make sure our evenings were enjoyable. His attention to detail and genuine care are unmatched. Munther is truly one of the finest assets to The Finest Group, and we are incredibly grateful for everything he does for us. I would also like to extend my heartfelt thanks to Dalel Nasta. She checks in with my wife and me every single day, making sure we are taken care of—from helping us decide where to dine to ensuring the restaurants are prepared for our arrival. Dalel is an absolute superstar, and we feel very lucky to have her looking after us. Another highlight of our experience is the Excellence Club beach area, thanks to an amazing team. Every morning, my wife is welcomed by familiar, friendly faces like Pita, Angel, Eduardo, and Fernando, who truly make it feel like home. Their warmth and consistency mean so much to us. And a big thank you as well to the beach servers—Victor and Carlos—who are always attentive, friendly, and simply outstanding. I would be remiss if I didn’t give a very special thank you to Humberto, our omelette chef in the market each morning. I can go months without seeing him, yet the moment he sees me, he remembers my order—“bacon and cheese, Mr. McDonnell.” That level of personal care is remarkable. My soon-to-be son-in-law, who speaks fluent Spanish, shared that Humberto is actively learning more English because he enjoys talking with my wife and me when we visit. That kind of dedication and effort is truly incredible, and we cannot thank him enough. It’s people like Munther, Dalel, Angel, Pita, Eduardo, Fernando, Victor, Carlos, and Humberto who keep us coming back year after year. Their kindness, professionalism, and genuine care make every visit unforgettable. If you’re not staying at The Finest in the Excellence Club, you are truly missing out on the very best this experience has to offer. With sincere gratitude, 
Michael McDonnell