Finest Playa Mujeres

Finest was a beautiful resort and the staff was amazing!!

--- We have had the pleasure of staying at one of the finest resorts in Cancun, and it truly exceeded expectations in every way. From the moment we arrived, the atmosphere was welcoming, and it was clear the resort is very well run. It struck a great balance between being family-friendly and still offering plenty of space and relaxation for adults. There were plenty of activities to keep children entertained, while adults could enjoy the pools, beach, and quieter areas without feeling overwhelmed. The food was a real highlight. Unlike many resorts that focus heavily on basic buffet options, this one offered a wide range of fresh, nutritious, and high-quality meals for both children and adults. It was easy to find healthy, well-prepared dishes without sacrificing variety or taste. The staff throughout the resort were consistently friendly, attentive, and incredibly accommodating, always willing to go the extra mile to help. Cleanliness was also excellent, everything from the rooms to the communal areas was spotless and very well maintained. We did experience a minor issue with a smell in our room during the stay, but the way it was handled was outstanding. Management responded quickly and professionally, and we were moved to a new room within a few hours with no hassle at all. Their swift response really demonstrated their commitment to guest satisfaction. Overall, this is a fantastic resort that delivers on quality, service, and experience. I would highly recommend it to families and couples alike looking for a relaxing and well-managed stay in Cancun.

I just came from June 5 to June 9. I was there with friends and family. It was my first time ever at this resort and I have to say I had an amazing experience everyone there is extremely helpful and kind. They truly want you to have a beautiful vacation. I also wanted to say that throughout this stay one of my friends, Dad is friends with munther shawa and he really made our experience wonderful helped us out with anything we needed and was truly just a really nice person if it wasn’t for him we wouldn’t have had such of a great experience, also another person that I wanna talk about is Dalel she was very kind and helpful. She made sure every reservation and every restaurant was available and ready and just made going out to dinner way easier. Thank you so much to the finest hotel. It was truly beautiful vacation definitely gonna be back in the future with my friends and family.

We had a great trip and an amazing stay. Munther and Dalel took care of us the whole trip.

My family and I recently stayed at Finest Playa Mujeres and, overall, we had a wonderful vacation. The resort is beautiful, the beach is stunning, and the staff we interacted with during our stay were friendly and accommodating. Unfortunately, our experience since returning home has been extremely disappointing. Prior to arrival, both of our rooms were paid in full through The Excellence Collection. After modifying our travel dates, we also paid the applicable change fees. Upon arrival, we were asked to provide a credit card and were advised it was needed for verification purposes. After returning home, we discovered that our credit card had been charged again for both rooms, resulting in nearly $5,000 in additional charges. The most frustrating part has been the lack of communication. I have submitted documentation, including booking confirmations and credit card statements, and have made multiple attempts to resolve the issue. Despite the significant amount involved, I have received little to no meaningful communication regarding when this matter will be resolved. A billing issue of this magnitude deserves immediate attention and timely customer service. While we truly enjoyed our stay, it is difficult to overlook the stress and inconvenience caused by having nearly $5,000 tied up due to what appears to be duplicate charges. I hope management will review this matter promptly, communicate with us directly, and resolve the issue as quickly as possible. I would be happy to update this review once the matter has been addressed.