Finest Playa Mujeres

Overall Review of FPM Note: We are a middle-aged, childless couple who booked this trip to attend our daughter's wedding and help with our 1yo granddaughter. This review is based on our experience ONLY. Use this review accordingly! Room Type: Junior Suite with Private Pool (room 2007) Dates: Aug 31-Sept 8 Overall Rating: 7/10 - we would return for a group celebration, but not on our own • You can hear everything going on outside your room door day and night. Kids, workers, etc. I recommend bringing a sound machine if you/your kids are sensitive to abrupt or loud noises. • Sliding doors are difficult to slide open. My daughter and I both had a private pool room and both our doors took two hands and effort to open. We brought door latches to secure our patio doors, but they were not needed. • Iguanas are everywhere and they are use to people. If you are in a ground floor room you WILL see them!! • We didn't go to every restaurant. The ones we did get to we weren't blown away, but the food was good. Our favorite was La Petit Plaisir (dinner) and Tinto & Tapas (lunch). • We ordered room service a lot. We were just as happy with room service as going to a restaurant. Room service was fairly quick. It would have been easier if there was a way to order room service from the app, especially with the language barrier. Having to call from the room phone was a little annoying and old school. It would also be nice if you could order room service from the restaurants. • The minibar in our room was mediocre. We didn't open any of the liquor bottles (Smirnoff Vodka, Capt Morgan Spiced Rum, cheap red wine). The beer choices in the room are Tecate, Sol, Coors Light. We did enjoy the Mexican Coke and Sprite. We also stocked our fridge full of bottled water. (TIP) If there is a beer you like a Legends you can ask the server to bring you one unopened to take back to your room. Snacks in the mini bar: granola bars, M&Ms, Hershey Bar, Jolly Ranchers, oreos, chips. • We felt like the bar drinks were weak unless we asked for them strong. • There were no drawers in the room at all. We requested extra hangers to hang most everything. I also packed foldable storage boxes to slide into the cubbies in the closet. • There wasn't a good place to store suitcases in our room, BUT the room was so large we just pushed them to the side of the room. • If you get a private pool room just know there isn't a lot of privacy. Haha! The shrubbery is only knee high and sparse. The fence between rooms are open slat fencing so you can see your neighbors in their pool 4 feet away. Just cross your fingers and hope you don't have a neighbor who blasts music or reels on their phone outside. • The servers don't come by your pool on their own usually, (TIP) but if you catch one of them and tip them good they will return as long as you're outside. (TIP) They are busy and there aren't many servers per section, so if you down drinks fast order more than one. (TIP) Also, bring a Yeti to pour your frozen drinks into to keep them cold. • There are no straws on the property except for the coconut drinks in the middle of the day. (TIP) Bring your own or bring a Yeti/Stanley with a reusable straw. • There is no tub in the bathroom, only a shower....and the shower is slick. (TIP) I put down a floor towel to give myself traction. When we kept our granddaughter I put down several towels for her to sit on and used the hand sprayer to bathe her. • ALL surfaces are slick when wet...the boards around the pool, the tile flooring, and the shower. (TIP) I packed nonslip bathroom rugs to use on slick surfaces. • There are beach towel stations everywhere so don't pack them! (TIP) Grab a few beach towels to keep in your bathroom for wet floors. • There is no where to hang wet bathing suits, towels, etc. (TIP) Order large suction cup hooks on Amazon to pack. Hang them across the inside and outside of the shower glass. You can also use suction cup hooks on the sliding door and mirror!! NOTE: I brought 6 suction cup hooks and needed more. **ALSO** if you are packing a formal dress for an occasion there is no where high to hang it other than the top of an open closet door or if you have a heavy duty suction cup hook that you can hang at the top of the full length mirror, but it will be in a heavily trafficked area. • It took us some time to figure out the "do not disturb" and "service needed" buttons. But even after we did figure it out we still had to call a few of the days to get someone to come clean our room. • Make sure you check the app for days/times that the restaurants & bars are open. Some are closed at odd times. • The pools close at 8pm, which I thought was extremely early, especially during summer when the water feels better at night. I was glad we had our own private pool. NOTE: I didn't see any lifeguards at the pools. ALSO, they remove the towels at night, so grab them before 8pm. • The elevators in the main building are tiny (4 people max). • The app is handy for looking up times and viewing menus, but it needs to be updated to be more user-friendly and useful. It would be great to be able to order room service, put your name on the list for a restaurant, book spa services and experiences, etc. Having to call, email, or go to the main lobby is inconvenient. • There were a few annoyances...room calls (it seems like we were called about something several times a day), spa employees who approach you to book services, slow service (bars, restaurants, and to service the room), not being able to charge things to the room (experiences, tips, etc). In short, FPM is great for families with young children, but not anywhere we'd go on our own as a couple. The property is beautiful. The rooms are maintained, but updates are needed. The food is mostly average. The in-room food/beverage choices are mediocre. Cost was average. We weren't crazy impressed, but overall we had a good experience. If we were asked to go again for a celebration in the future we'd only go for a couple nights instead of planning a week-long vacation around it. **THESE ARE THE VIEWS AND REFLECTIONS OF OUR EXPERIENCE. PLEASE USE THIS REVIEW AS INFORMATION TO ENHANCE YOUR TRIP. ALL OF THE YOUNG COUPLES WITH CHILDREN WHO TRAVELED WITH US HAD A 10/10 EXPERIENCE AND PLAN TO RETURN IN THE FUTURE.**

Title says it all. All the luxury you could ask for. Best food was genuinely the Hibachi experience at Shoji, delicious. Everything else left much to be desired food wise. Best customer service I’ve ever experienced, though. Beautifully, well kept property.

My family and I just returned from a 5 night stay at Finest Playa Mujeres. We arrived at the resort on September 7t and we came home on September 12th. The resort was not very busy while we were there, It was warm/hot and humid during out stay. We did not get any rain while we were there. This resort never disappoints. The resort is beautiful and the staff make it the amazing resort that it is. My daughters (ages 7 and 11) loved playing in the kids club area with the other kids at the resort. Our entire family enjoyed our time at the aqua bar and the beautiful beach. The staff do truly go out of their way to make you feel special and to make sure you are enjoying your stay. Special shout out to Roman and Corniello at the aqua bar for always making sure my daughters had smiles on their faces and that they never wanted for anything. Also Naun at gusto club resturant in the morning for breakfast and at las dunas for lunch, you truly made sure my oldest daughter had an amazing birthday and put a smile on her face.

Been here 3 years ago and while it’s still good we did notice a lot of things that were missing from the previous visit. Having been to both excellence multiple times and now we have a daughter we have gone to finest there is an expectation of standards and this trip it was lacking. If this had been our first visit then it would have been great but as we already had expectations from a previous visit many things little things were missing on this trip. It has made us question if we will go back. We might try FPC or FRM when it opens but will likely try another chain which I am sad to write.

We had such a great experience here! Beautiful resort and beach, but honestly what made this a place I’ll return too is the activities for the adults and children. There is so much to do and the staff is so friendly! As far as staff goes, my children especially enjoyed spending time with the children’s activities staff Cristina and Milka. For adult activities, Roger and Jean were so fun! All around the staff were incredible and we plan to return!