Finest Playa Mujeres

Coming to the end of another excellent family vacation. We’ve tried other places in Cancun but for the whole family, this trumps the alternatives. It’s got everything everyone needs. It’s the right balance between boutique and large enough that everyone is catered for, from food, to drink and entertainment. Adrian, Dalel and Team are excellent. They’re polite, proactive and professional. The Market buffet is leaps and bounds ahead of any other AI option I’ve witnessed. Proper chefs, preparing proper food at all times. (Freddy is a top waiter, also!) The decor has continually been refreshed throughout and everything is always immaculate from a cleanliness perspective. Staff are attentive and engaged across all areas of the hotel. The beach and pools are excellent - well maintained and welcoming. They’re plenty of dining options across the resort - food for all types. It’s an All Inclusive hotel, without ever feeling like that. Nothing feels mass prepared. Kids club is excellent - lots of variety and options for all. 30 mins transfer from the airport. Would highly recommend to anyone considering a family vacation with young kids - it’s got everything you want. We’ll likely be back again for a 4th time soon.

The hotel is just as we expected it to be, excellent rooms, beautiful facilities and the staff is incredible. The bar was high as we’ve stayed at the excellence twice and had wonderful experience but this was spring break at its finest. Restaurants were hard to get into, and when you got in the service was great but the food was just not good. Got a porterhouse at brass and legit could not cut the steak with a knife. The market was your typical Buffett nothing special. Room service was fast and great for breakfast. I’d go back to give it another shot but food did not impress.

The family had a nice time. Your hotel was beautiful, well maintained and easy for children. I have a food allergy and although every restaurant knew about it, only one made it easy for me. The steakhouse was outstanding. The other restaurants, all with limited choices, made it impossible for me. Service everywhere was attentive. All the staff were pleasant. It is a great place to bring families. You felt cared for but for older adults without children, it was not great. No shopping options that were reasonable, entertainment so so and chaise lounges were stacked out in all the best places before you got up in the morning.

The pool area could benefit from additional seating, and the drinks were fairly average. The food was passable but lacked flavor. That said, my 6-year-old had a wonderful time, which made the experience enjoyable for him. For us to return, we would hope to see significant improvements in the food, along with more thoughtful vegetarian options.

-Almost everyone on the property was friendly and provided great service. -Food at the restaurants was hit or miss, and I generally don't recall any dishes that stood out as excellent. Perhaps my standards have changed, but when we last visited Excellence several years ago, I recall the food being a bit better then. We ended up ordering several dishes each meal in hopes that a few would be above average. -I know it's a tropical/beach location, but our room smelled quite musty. It was clean and well maintained, but dank. Bed was a little soft for my liking, but not atypical for a hotel/resort. -We did not partake in many of the kids club activities as we had a toddler in tow, but the area for small children was a bit underwhelming relative to modern day splash pads. We ended up taking our kids to the big pool every day after about 20 minutes. Water slides were pretty fast and bumpy for little ones. -Beach had some seaweed but not an unbearable amount. Water was clear and cool once you got past an initial slog of sargassum. -We were with kids so drinking was not a priority, but I did notice there were not many servers helping out around the pools for 3 out of 4 days we were there. Not sure if this was an isolated incident, or if it's typical given it's a family resort, but FYI. -Overall, we might go back since service is good and Excellence properties are a known quantity, but we will probably explore other options first