Finest Playa Mujeres

If you’ve never been to an all inclusive resort and you’re thinking about this place, then you’ve stumbled across a very special place. Depending on the amount of days you’re staying, which I highly recommend 5+ days, 3 at the VERY minimum, then you’ll be driven to the resort from the airport in a complimentary vehicle free of charge. The only carrying of your luggage will only be to this pick up area, from there, you’ll never have to worry about lifting a finger, until you’re dropped back off at the airport. You’ll then arrive at these gorgeous double doors which you’ll be greeted and promptly guided to the front desk, where they will check you in but not before handing you a welcome champagne. Once your room is ready, keys will be handed to you and you’ll be able to find your room at 1 of the 5 amazing poolside buildings. Your luggage will then arrive while you’re shown around your room and all of its various features, hot tub, outside seating, hammock, and pool access. You never have to worry about going hungry as room service is available 24/7! The housekeeping is also world class, as they also give a turn down service so when you’re day is over and you’re ready to head back to the room, the bed is ready with fresh waters and little chocolates waiting for you to further wind down. The food is absolutely excellent and the drinks never stop. The entertainment is also very nice with cultural themes and very good live music. If you've been on the fence about an all inclusive then I hope reading this has given you a bit of confidence that this place will absolutely not disappoint.

Note: the service staffs were excellent. My issue is the greedy and non-emphatic management. My family, 25 of us total booked this hotel. I booked thru Expedia to get a good package deal for 2 non refundable rooms for my family. I need 3 rooms instead of 2 as additional family wanted to come. The 2 rooms I booked was more and in order to book 3 rooms, I need to rebook. I read the confirmation email and thought I had 24 hours to cancel. Which I did to rebook. I learned that the 24 hours was for airfare only. Expedia tried to help me numerous times in contacting the hotel to at least kept the rooms I booked or to get me credits for the rebook. The hotel refused, they would not BUDGE. They would not talk to me directly as I booked thru 3rd party. I understand it's my mistake for misunderstanding the policy, but the cancellation was done less than 24 hours, and I'm still staying at same hotel, I was hoping the management would have a heart to let me retain the rooms or give me credit. I didn't want to disappoint my kids to spend time with their cousins so I begrudgingly stay at this hotel. The staffs/people are very nice and friendly. I really dislike the management team and would NEVER book another stay at any of their hotels as they don't deserve to get my money. They will lose revenue of at least 25+ accommodation as my family (sisters, brothers and their family) take vacation together.I hope the $7200 they kept from me is worth it. Such a greedy company.

This was our 3rd trip to Finest in the pat 3 years. Another excellent trip. The grounds crew works tirelessly to keep the outdoor spaced immaculate, and our Finest Club Swim up Suite (building 5) was cleaned exceptionally well by housekeeping. Food & Beverage Manger, Munther Shawa, was amazing (as usual). We have come to rely on him to help us navigate severe food allergies for our daughter. He ensures restaurant staff is aware and that she is able to eat safely regardless of what restaurant we go to. He is consistently professional, courteous and easy to communicate with. We cannot say thanks enough. Shout out to our favorite server Freddie in Gusto. We look forward to seeing him every year. He remembers our preferences, and is always attentive. Alex the bartender in Excellence Club lounge...made some amazing smoked Old Fashioned (highly recommend). Karina (front desk) but we met her as a nanny to our kids. She was warm and had great energy- the kids really enjoyed their evening with her. All in all, we are 3 years and counting going to FPM. All staff work hard to ensure guests are happy and taken care of. We cannot recommend this resort enough, and think its worth every penny.

Septic smell in room and outside of hotel was potent. Food was bad and too much sargassum. Only positives were friendly staff and kids liked the small waterslide area.

We had a lovely vacation at the finest resort. I never leave reviews but came to say we met a wonderful woman at the kids club named Christina. She also worked at the resturant for breakfast and my daughter recognized her right away. She was sweet and warm and made everyone feel comfortable with leaving their kids in her care for a little bit. great place for families.