Finest Playa Mujeres

We had a wonderful overall experience because the resort itself is marvelous, but the internal communication between departments severely needs improvement. First, I emailed a request for my daughter’s birthday cake days before arrival. When I followed up, nobody could find it. I was bounced back and forth between Concierge and Guest Experience with no initial solutions offered until I explicitly asked if they could at least manage a slice of cake. To their credit, they beautifully made up for it the next day by sending a chocolate cake, champagne, and adding extra balloons to our decorations, which we truly appreciated. However, communication failed again at check-out. Concierge called the night before to confirm our airport transfers and scheduled a bellboy for 12:00 PM. At 12:05 PM, no one had arrived. When I called to follow up, the agent had no record of the request in the system. Frustrated, we just wheeled our own luggage down, only to run into the bellboy downstairs who said he was actually on his way to us. Lastly, staff friendliness was inconsistent. Some servers looked like they were being forced to work and weren't very welcoming. However, there were exceptional standouts: Mr. Victor from The Market Kitchen was incredibly nice and helpful, and Susie and the rest of the staff at the Kids Club were wonderfully friendly. Also, the guide who took us on the Catamaran ride via AquaWorld was exceptional and fantastic at his job.

We loved this stay in Finest, service is the best. Will definitely choose finest again and recommend it to our friends. Thank you for best memories.

This place has lost its service. The resort is still good but the service and food they USED to offer has changed for the worst. Spend your money elsewhere!!!

The beach was beautiful and the wait staff friendly, helpful and pleasant. While not mandatory, you need to tip everyone even if you get a soda. So I am not sure how inclusive that is. The front desk was not very helpful unless you paid the extra money to upgrade your room. They were not flexible and it was not explain to us what it meant if we did not upgrade. Had we done that, my review would be excellent. There was one restaurant we could not go to and none of the regular rooms had ocean views! It was very clean and the noise level was not a problem. Although we did not do any excursions, the people who did go found them enjoyable. We felt very safe during our entire stay.

We came here for a destination wedding. It is beautiful! You can book excursions onsite. The main pool is amazing. They have fun activities like Zumba classes and water aerobics and volleyball. We were in the excellence club. The lounge is lovely. Ovidio - the bartender was attentive, personable and welcoming. The excellence club exclusive restaurant, dommo, is one of the best restaurants we have ever eaten at. The ambiance is elegant yet comfortable and inviting. The menu spans great seafood to steakhouse to vegetarian Our waitstaff Julieta and Marcus were warm, friendly, and attentive to detail. I have allergies to gluten and mushrooms. And the both made sure that the dishes I ordered were safe. The?manager - person in charge - Victor - was also very attentive. He was lovely. He made sure that everything was ok and even went out of his way to hand deliver a gluten free cake with raspberries to our room. And the on staff doctor was also lovely. She was very kind and got alcohol cotton balls to prevent swimmer’s ear And she took care of my 2 yr old nephew when he was under the weather.