Finest Playa Mujeres

There is so much to be said about returning, again and again, to the same resort. Coming to Finest always feels like coming home. And, this trip, was no different. I know reviews should give insight into the food (which is delicious), and the rooms (so comfortable), and maybe even the beach (the most beautiful I have ever seen). But what sets this resort apart from others is the people. From the moment I arrived, I was greeted with so much warmth. It’s like that feeling you get when you travel home for the holidays, and see loved ones you have been missing. Manuela, in the Finest Club, is an absolute doll, and seeing her always makes my heart smile. The Excellence and Finest Club beach concierges and servers are fabulous: Eduardo, Fernando, Angel, Pita, Ricardo, Victor, Isabel, Richie, & Carlos make every day perfect, simply by being there. It is definitely worth the upgrade to one of these categories, just to be able to spend your days with these people! I am so blessed to know them, and call them friends/family. If you partake in adult beverages, the bartenders at Finest are second to none. Coming from NYC, I have high expectations, and I am never let down. Daniel, Gabriel, Giovany, Julio, Cornelio, Ovidio, Alan, Luis, Wilberth, & Javier make every drink unique and delicious! I especially like the smoked bourbon cocktails! I had a wonderful dinner at Brass, with my favorite server, Andres. At Shoji, I enjoyed the hibachi, with some special treats from Chef Nico. Dalel, from guest services, is one of my dearest friends. She made a point to stop by every day, to check in, and catch up. Javier, from the food and beverage team, is also amazing. Seeing him each day, always brought a smile to my face. He is such a joy to know. Munther, also from the food and beverage team, is simply the best. He went above and beyond for me, on this trip, and I am truly grateful. I feel so lucky to be a part of this Finest family, and each time I leave, I count the days until I return.

To preface and give context, we are late 30’s travelling with a 1.5 and 3.5 year old. This is the first time taking our kids to an all inclusive. We travelled a lot before them and a few times alone since having them. We have been to 15+ true 5* resorts and came here on a recommendation for families. We are currently still here, it’s only day 2 and I would not recommend booking this resort. We are patient and always try to find the good in things but it’s very hard to here. Good luck getting any service anywhere. The restaurants aren’t bad, mind you only 1 is open at 5pm so not sure if we will be able to try any others. If you have littles that go to bed at 6:30 - hope you like Asian food! I will say those waiters have been great though. We literally had the coffee shop women give us stink eye and roll her eyes tonight after I order 2 steamed milks, she proceeded to give us cold milk in plastic cups, then I politely asked for them to be steamed. She then steamed them in the plastic cups and shoved them over to us.i didn’t want to cause a fuss so i carried hot milk back to our room in the plastic cups. (For our babies bottle) Everyone here is very curt, grumpy and you feel like you’re bothering everyone. We’re not confrontational people so we’re just going with the flow and trying to make it work. Don’t expect any details and finer services true 5* resorts offer. It’s also a random observation but the pool chairs are so…sparse?! Most of the pools are fine it seems but the main ones look as if Covid rules are in effect. People were going to the beach and carrying chairs up themselves. The kids splash park is the only great thing they have going. Very attentive lifeguards and so many fun options for kids of all ages! Good luck finding a pool chair, let alone any chair though- lol. One area had 3… the other larger area had 4 so you just kind of leave your stuff on the ground. No drink, water or food service in these areas so make sure to bring your own waters. We were considering treating ourselves to a nanny for a few hours to relax, however it’s $60USD and cash only. There is a free kids club for 3+ so better to travel with bigger kids! I hate to write a negative review but we’ve never felt so unwelcome and disappointed. Again, we can make the best of most situations, and we’re trying, but the 5* reviews all seem to be from first timers to all inclusives which makes a lot more sense. Overall, we feel like we’re in some weird twilight zone and are just finding it comical at this point. (Oh and ladies, it’s my first time not bringing my own shampoo… big mistake. If you forget, you’ll be washing your hair with body wash labelled as shampoo)

I am writing this review to document a serious personal injury I sustained while staying at this resort, and the complete lack of response afterward. Due to unsafe conditions on the property that were not properly maintained or clearly marked, I suffered a severe fall that resulted in a broken knee. The injury was serious enough to require surgical intervention and has led to ongoing pain, medical treatment, and significant disruption to my daily life. What is most concerning is not only that this injury occurred due to negligence, but that despite multiple attempts to contact the resort after the incident, I have received no response, acknowledgment, or effort to take responsibility. There has been no follow-up, apology, or indication that guest safety is being taken seriously.

Came for a family wedding. First time at an all inclusive. Beautiful place, clean rooms and updated look. Appreciate the complimentary luxury transport to/from airport. My 9yo was impressed with cold towels and drinks provided on landing. LOL Beach was beautiful white sand, not much seaweed but still floaters. Pool was great. Wish we got a swim up place like our other family members. I probably wouldn’t care for the private mini pool. People complain on these posts that food is not great. But I must not be high maintenance, cuz everything I ate was perfectly fine. It’s like a cruise, you can get unlimited anything so don’t forget to order your appetizers and dessert. Plan your meals & restaurants accordingly as not all restaurants are open daily and the fancier places are only open for dinner. So unfortunately we were not able to eat at all the restaurants including their steakhouse. One day we took a tour and ordered room service at 5am, but not much options and they said a lot of food on their menu was unavailable. Seems they only wanted to cook the easy stuff (pizza & chicken fingers). Also when we came back at night there was only 1 restaurant open and then again a bunch of items on menu was not available to order. There is full sized alcohol bottles in cabinet and drinks (water, juice, beer, chocolate milk) in fridge. You can request more of what you want. Which is 100x better than cruises where you have to pay for drink packages. Dont forget your bug spray!! The mosquitos at night will eat you alive. You don’t see them but will feel them later. Remember to bring everything you need. Not much options to buy things there, unless you taxi out. Family bought a rash guard for their kid at $50 USd and someone else bought deodorant for $20. So don’t forget to bring everything you can think of that you’ll nee. . Every staff we encountered was pleasant. They’re always cleaning or serving guests You can do currency exchange at front desk. But it has to be perfect bills for them to accept. Ours had writing on them & they would not accept. I’m pretty sure any minor ripped or old bills will not be accepted. They had an ATM, but I THINK they said it spit out USD, so unsure how that would be helpful. Our checkin process took longer than usual. Only 2 staff at front desk when we arrived and a bunch of people in line. We tried to do online checkin but for some reason it didn’t take our kids passports. At checkout it was fast. BUT they forgot to bring our luggage down even though I called that morning to have them bring it down at 12pm. My husband confirmed with front desk at checkout that someone would bring our luggage’s down. While we were waiting for our transport I gave valet our luggage ticket but he told me to hold onto it until our ride came. When our transport came at 1ish, our bags never made its way down and was still in our rooms. Besides the little snafus this place is gorgeous.

Our concierge and beech attendant were the absolute best. The majority of the restaurants staff waiting on tables and those behind food bars in the Market seemed put out that you were there and not friendly or helpful.