Finest Playa Mujeres

This is a glaring example of where corporations have failed their staff and their clients. We paid top dollar for a resort that is run down, understaffed, and has no structures or support in place for their front line staff. Maybe four years ago this was a top tier resort, but now they have unhappy staff, run down facilities, broken rooms, and 4 star food and drinks AAT BEST. I would spend the same or less and go to a different 5 star resort or spend alot less and go to a 4 star and get better services and similar food quality.

This was our second stay at Finest Playa Mujeres within a year, and once again, it exceeded every expectation. We visited in October 2025, and the experience was absolutely top notch from start to finish. The resort has a cozy, boutique feel while still offering luxury at every turn. It’s beautifully secluded, never overcrowded, and perfect for truly relaxing and disconnecting. What truly sets this resort apart, though, is the exceptional service-genuine, attentive, and warm. Mornings at Gusto Restaurant were a highlight of our stay. The service there was outstanding, thanks to Sandra, the amazing hostess who always greeted us with a smile, Rocky, the attentive and professional manager, and Ivan, our wonderful waiter who made every breakfast feel special. Our time at the beach was just as memorable. The cabanas service was phenomenal, and Victor and Isabel took such incredible care of us that we honestly didn’t want to leave. Their attentiveness and kindness made every beach day effortless and relaxing. The kids club deserves special mention as well. Our 3-year-old was absolutely thrilled and couldn’t wait to go each day. It was wonderful to see how caring, engaging, and attentive the staff were, making it a fun and safe experience for our little one - and giving us some extra peace of mind and relaxation. Finest Playa Mujeres continues to impress us with its excellent service, beautiful atmosphere, and personalized attention. It truly feels like a home away from home, and we are already looking forward to our next visit. Highly recommended for anyone seeking a luxurious yet intimate resort experience in Mexico. 🌴

4 nights with spouse, kids family in bldg 5, some language issues with room service, beautiful resort and location

This was our second time at Finest Playa Mujeres. We enjoyed it as much as we did the first time we went. The grounds are amazing, and the service and amenities are excellent. We love that no reservations are needed for the restaurants other than the teppanyaki tables at Shoji. Our room was kept immaculately clean by Maribel Velazquez and Maira Moreno. We looked forward to returning to our room every evening to see what special towel creation they left for us. They did an excellent job!! We will definitely visit Finest Playa Mujeres again and also plan on visiting Finest Punta Cana in the future. We highly recommend this resort.

This was our second stay at Finest Playa Mujeres in three years, and we were so happy it was everything we remembered. What truly sets this resort apart is the exceptional service and genuine kindness of the staff. The entertainment team — Francisco (Franky), Kevin, and Giovanny (GI Joe) — brought incredible energy, warmth, and enthusiasm every day and truly made our vacation brighter. At breakfast buffet, Margarito and Norberto stood out for their sincere care and attentiveness — nothing felt forced, just genuinely warm hospitality. While small issues can happen anywhere, the way they’re addressed quickly here is what makes this resort worth revisiting. The food and drinks were excellent throughout. One suggestion: since most guests are understandably tired by night and the club is often quiet, a “day club”–style experience would be amazing — with an afternoon poolside DJ and outdoor Zumba or salsa in areas like Central Plaza, Dunas, or the pool, rather than only in the cold gym when we're already in wet bathing suits. A wonderful return to a place we’ll happily visit again.