Finest Playa Mujeres

We spent a week at the Finest Excellence Club with a group of 17 family and friends, and we had an incredible time! We absolutely loved everything about the resort—the staff, the food and drinks, and the entertainment were all amazing. Every staff member we interacted with was kind, welcoming and made us feel right at home. Their warmth and attention to detail truly made our trip even more special. We can’t wait to come back!

Excellent service but food variety lacking compared to other resorts. Foods like sweat potatoes, bananas, mangoes etc lacking plus very long wait times in the Arak at based restaurants eps Stake house & Trattoria

Great service, good, location and amenities. Family friendly. Options for children and adults too. Beach was amazing!

Outstanding venue. Water, water everywhere - ocean or fresh. Fabulous play area for children. Impeccable service at all locations. Food good to excellent. Rooms are spacious and clean as a whistle.

Our stay at Finest Club Playa Mujeres was one of the worst and most dangerous travel experiences my family has ever endured. What was supposed to be a relaxing family vacation quickly turned into a nightmare involving serious safety hazards, food poisoning, negligence, and management that showed absolutely no accountability or concern for guest wellbeing. The first major incident occurred when my wife, who is 7 months pregnant, used the bathroom by the pool area and became trapped inside for over 20 minutes. The bathroom had no functioning interior handle, leaving her completely unable to get out. She screamed for help repeatedly while no staff came to assist. Thankfully, a male guest eventually heard her cries and physically forced the door open. My pregnant wife suffered severe panic attacks and anxiety afterward and is still dealing with the emotional effects from this traumatic experience. What makes this even more disturbing is that the hotel immediately repaired the bathroom door afterward, clearly acknowledging there was a problem. Just two days into the vacation, I became violently ill with what was clearly food poisoning. I experienced nonstop vomiting, severe diarrhea, stomach pain, and was sick for the remainder of the trip. During dinner at the steakhouse restaurant, my wife and I also discovered visible mold inside multiple pieces of bread served to our table. When we brought this to the attention of the waiter, he admitted that the hotel’s quality had significantly declined and stated that management was aware the bread was molding but staff were still instructed to serve it. As if things could not get worse, on our final night our hotel room became filled with an overwhelming sulfur/gas smell that made the room nearly impossible to breathe in. Within a short period of time, my toddler, my pregnant wife, and I all became extremely sick, dizzy, nauseous, and began vomiting. We immediately contacted management, and instead of properly investigating the situation, they brought an air purifier to the room, which only made things worse. Eventually, they had no choice but to move us to another room for the final night of our stay. We remained sick and dizzy for days afterward. To this day, management has never provided any explanation as to what caused the smell or why guests were exposed to something that dangerous. The most infuriating part of this entire experience was how management handled everything. I personally spoke with Alex, Alejandro, and especially MUNTHER SHAWA, the F&B Guest Relations Manager. Their response was dismissive, defensive, and completely unacceptable. At first, they attempted to deny these incidents even occurred. Once they realized I had video evidence of my wife trapped in the bathroom and evidence showing the door was repaired immediately afterward, their attitude changed. Regarding the food poisoning, management told me that unless I paid thousands of dollars out of pocket for specialized hospital testing proving the illness came specifically from hotel food, they would not accept any responsibility. Imagine being violently sick on vacation and being told it is your responsibility to spend $3,000+ on medical testing just to be taken seriously. When confronted with photographic proof of moldy bread, management simply responded with “these things happen because it’s humid.” As for the dangerous sulfur/gas smell that made my family physically ill, they attempted to minimize it and casually stated that smells like that are “normal in Mexico.” That response alone was beyond shocking. MUNTHER SHAWA was by far the most dishonest, rude, and unprofessional manager I have ever encountered at any hotel or resort worldwide. Instead of showing empathy or concern, he implied that the food poisoning was somehow my fault and even suggested that bringing my pregnant wife on vacation was irresponsible because “bathroom incidents can happen anywhere.” That level of negligence and lack of compassion is unacceptable for any hospitality professional. What is especially disappointing is that I stayed at this resort previously in 2025 and had absolutely no issues. The difference now is staggering. The quality of the food has become completely inedible — honestly worse than some 1-star hotels — and it is obvious management has changed for the worse. Multiple employees privately complained about management during our stay, and one employee specifically mentioned that MUNTHER SHAWA was a major reason for the decline in hotel quality and morale. I have stayed at over 15 all-inclusive resorts throughout Mexico and have never experienced anything remotely close to this level of danger, negligence, and incompetence. My family’s health and safety were put at serious risk throughout this vacation. Between the unsafe facilities, moldy food, severe illness, possible gas exposure, and management’s refusal to take accountability, this resort should be avoided at all costs. I strongly urge anyone considering Finest Club Playa Mujeres to reconsider and book elsewhere. No vacation is worth risking your family’s health and safety.