Finest Playa Mujeres

We had an absolutely incredible stay at this resort in Mexico! The amenities and beach were beautiful, but what truly made our vacation unforgettable was the exceptional staff. They went above and beyond every single day. A huge shoutout to Sophia, who is an amazing poker and blackjack dealer. She kept the games exciting, professional, and so much fun. Roger and Giovanny ant the kids clubs / activities kept my kiddos engaged and Immersed in fun. Out on the sand, Angel and Victor were hands-down the best beach attendants we have ever encountered. They were incredibly attentive and kept us perfectly taken care of all day. For activities, Alberto from the water sports team was awesome and made our catamaran rides a major highlight of the trip. The food we had was five stars. Our favorite was the lunch buffet, hibachi and surf and turf. The service here is top-notch. We cannot wait to return!

The resort is beautiful. The food is very good. We also enjoyed the staff, for the most part. For those of you seeking a nice beach experience with less seaweed, I absolutely recommend it. However, if room temperature is of importance to you, I recommend you look elsewhere. In our case, it was more than the high temperature in the room, but the poor manner in which it was handled. When we checked in, the room was hot. Not unusual. Thermostat would not go below 68. We asked the staff and they happily had it adjusted to 66. I asked how cold the room would reasonably get and I was told 67 twice. I bring my own acurite thermometer when I travel. The room would not get below 74 f by 9 at night. I asked the excellence club host who informed me that the unit was working correctly, engineering checked twice. I asked again what a reasonably temp for the room was and now told “71-77” and that a room move was not available. In the morning the room had warmed to 77.8 F. While excellence club host was concerned, he reiterated that the unit was working correctly. At which time, I mentioned my intent to depart after breakfast. During breakfast several staff members found us to say that they would be replacing the HVAC unit in the room ( that I had been told 3 times was fine). When we came back from breakfast hoping to change and use our swim out, we could not - the engineers had taken over the bathroom. At this point we felt we had consumed enough of our limited vacation time, packed our things and left. As of this time, I have not received any money back or compensation. I think it’s fair to say that no hotel would replace a properly functioning HVAC unit. Use your own judgment as to the truthfulness of the staff in responding to our concern. It’s unfortunate, because it is a very nice resort. We loved the pools, beach, and found the food to be very good. Unfortunately for us, sweating all night in our room is not acceptable when paying a hefty sum for a hotel room.

If you have children under the age of 10, this is without a doubt the best vacation place. The kids club is a wonderful drop off spot for potty trained children. If yours is a little one, you can go to kids club with your baby or toddler and have a blast playing with them there. The food is mostly average, but very kid friendly. The staff is super friendly and very helpful. We are finest club members and our check in was one of the best I have had at a resort. I recommend booking a ground floor room with a personal pool. That was one of our grandkids favorite spots.

Amazing experience!! Sofia from the entertainment team was the best!

Our family of four stayed for a week in May and we couldn’t be happier. When choosing a resort we looked for: -Family Friendly: The Kids Club staff are wonderful! The beach had stroller parking. We asked when first sitting down at the restaurants about pureeds for our smallest. They were more than accommodating in making whatever flavors we asked for. The size of the resort was also a plus for us. It was compact enough to walk with our two kids (one being in a stroller) and yet big enough to have lots of activities/things to do. -Safety: When you arrive it you go through multiple security gates. We never once felt unsafe during our entire stay. -Food- We were impressed by how much we enjoyed the restaurants. we made no reservations, except for Shoji the interactive Japanese style dining. When we were hungry, we looked at the Excellence app and could easily see which restaurants were open at the time. We only waited once during our week long stay, and that was at Brass Steakhouse. It was well worth it! There and the Tapas restaurants were our favorites. -Cleanliness: the property is beautiful and they are constantly cleaning to keep it that way. We saw staff cleaning the pools and yard upkeep constantly. -Transfers: we booked our stay directly through the hotel, which included car transfers to/from the resort. It was seamless and no issues. We told them ahead of time that we required two car seats and they had them in the vehicles at both transfers. We had an amazing experience and would highly recommend this resort! The staff really go out of their way to help make a memorable experience for their guests.