Finest Playa Mujeres

"Seasons", the transportation company that provided pick up and drop off services for Finest Playa Mujeres guests from and to the airport in Cancun was terrible. The company does not care about your comfort and your baby's safety. They expected our group of 9 adults and a baby to squeeze in one van with your luggage piled up to the top at the open back of the van which may fall on your heads in case of an abrupt break or accident. Two adults were asked to squeeze in the front seat next to the driver with no seat belt for the passenger in the middle. The baby car seat was not the proper rear-seat-facing complying the safety road standard of our one-year old baby. Though we had emailed several times (no response) and eventually had to call the resort that took over an hour of the direct international call far ahead of our trip to confirm specifically about the baby car seat requirement, it proved they did not care at all. The baby had to sit on his mother's lap! The same issue back to the airport even confirmed again by the resort concierge a day prior to our check out. They just don't care. Several health and safety issues observed during our one week stay, too. At Market Kitchen buffet which is very popular, missing tongs makes guests use one pair to pick up different food, fruits, and vegetables. Different colors on the fruit also proves their kitchen staff do not even wash their knives cutting fruit. So if you have allergies, be ware different fruit or ingredients may mix without your knowledge. Missing or mixed up food labels also may confuse you. Flies joining you at your table and landing on your food in this buffet restaurant are common. Language barrier, if you cannot speak Spanish, makes you feel misunderstood and frustrated sometimes when help is needed in face to face communication.

Our family experience was wonderful. While the rooms and facilities were very good, it was the resort employees that took things to the highest level of satisfaction. From the daily check-ins and assistance by Shawa Munther of management to help arrange such things as dinners for our large group to the beach staff that not only was there for us each day but left us with a sand on beach towel artistic momento for our visit, there were always people striving to enhance our experience. I highly recommend the Playa Mujeres Finest Resort for a family vacation.

We celebrated my daughter’s wedding at Finest Playa Mujeres. We had such a wonderful time! The resort was excellent and the service was great! Our rooms were always clean, the service stuff at restaurants was pleasant, Ricardo, Pita and Victor at the beach were always welcoming and ready to help! We really appreciate all of you!

If you’ve never been to an all inclusive resort and you’re thinking about this place, then you’ve stumbled across a very special place. Depending on the amount of days you’re staying, which I highly recommend 5+ days, 3 at the VERY minimum, then you’ll be driven to the resort from the airport in a complimentary vehicle free of charge. The only carrying of your luggage will only be to this pick up area, from there, you’ll never have to worry about lifting a finger, until you’re dropped back off at the airport. You’ll then arrive at these gorgeous double doors which you’ll be greeted and promptly guided to the front desk, where they will check you in but not before handing you a welcome champagne. Once your room is ready, keys will be handed to you and you’ll be able to find your room at 1 of the 5 amazing poolside buildings. Your luggage will then arrive while you’re shown around your room and all of its various features, hot tub, outside seating, hammock, and pool access. You never have to worry about going hungry as room service is available 24/7! The housekeeping is also world class, as they also give a turn down service so when you’re day is over and you’re ready to head back to the room, the bed is ready with fresh waters and little chocolates waiting for you to further wind down. The food is absolutely excellent and the drinks never stop. The entertainment is also very nice with cultural themes and very good live music. If you've been on the fence about an all inclusive then I hope reading this has given you a bit of confidence that this place will absolutely not disappoint.

Note: the service staffs were excellent. My issue is the greedy and non-emphatic management. My family, 25 of us total booked this hotel. I booked thru Expedia to get a good package deal for 2 non refundable rooms for my family. I need 3 rooms instead of 2 as additional family wanted to come. The 2 rooms I booked was more and in order to book 3 rooms, I need to rebook. I read the confirmation email and thought I had 24 hours to cancel. Which I did to rebook. I learned that the 24 hours was for airfare only. Expedia tried to help me numerous times in contacting the hotel to at least kept the rooms I booked or to get me credits for the rebook. The hotel refused, they would not BUDGE. They would not talk to me directly as I booked thru 3rd party. I understand it's my mistake for misunderstanding the policy, but the cancellation was done less than 24 hours, and I'm still staying at same hotel, I was hoping the management would have a heart to let me retain the rooms or give me credit. I didn't want to disappoint my kids to spend time with their cousins so I begrudgingly stay at this hotel. The staffs/people are very nice and friendly. I really dislike the management team and would NEVER book another stay at any of their hotels as they don't deserve to get my money. They will lose revenue of at least 25+ accommodation as my family (sisters, brothers and their family) take vacation together.I hope the $7200 they kept from me is worth it. Such a greedy company.