Finest Playa Mujeres

We had such a wonderful stay at Finest Playa Mujeres with our family, including two teenagers, and there really was something for everyone. The food was excellent and there were plenty of options for different dietary needs. My mother is pescatarian and has a shellfish allergy, and she always found something she could enjoy. Her absolute favourite was the tuna steak at Duke’s — she loved it! The kids were also big fans of the room service and definitely took advantage of it throughout our stay. The service across the resort was fantastic. Our housekeeping staff did an amazing job, and the restaurant and bar staff were consistently friendly, attentive and welcoming. But the biggest highlight of our vacation was definitely the entertainment team! Yael, Roger, Marcus, Kevin and Giovani were absolutely wonderful. They were so sweet, enthusiastic and genuinely seemed to love what they do. We had so much fun joining in with the activities, including painting classes, aqua aerobics and bracelet making. They created such a fun atmosphere and really helped make our vacation memorable. Mexican Fiesta Night was another highlight — fantastic food, great entertainment and such a fun evening for the whole family. Overall, we had an amazing family vacation. The beautiful resort, great food and excellent service were everything we hoped for, but it was the wonderful staff — especially the entertainment crew — who really made our stay special. We would happily return!

This is our second time staying at the finest. Some things have changed since the first time. The best part of the trip was the staff especially the entertainment crew. Roger Alejandro who we first met at the excellence is now working here and he is always so friendly and pleasant. On our last day he met us in the lobby and gave us some crafts and a painting that he made, this made us feel so special. Kevin the supervisor went out of his way to set up a special cantarita painting craft because we missed it the previous day. He stayed and spoke with us and really made it pleasant. Yael, Emiliano, and the other entertainment crew who played pickle ball, volleyball and did the bike ride with us were so fun and always willing to go out of their way to make sure we were having fun. We are vegan and our first time here food and beverage greeted us at check in and made sure we would have all the food that we’d like. This time that did not happen, every restaurant has a plant based menu but some have the same exact menu with no variety. Las Dunas the beach restaurant had the best options and those options were not available at the other restaurants. The breakfast buffet did a great job at making us vegan waffles from day 1 and the server Norberto and Manuel made sure we had what we needed and were happy to make special requests for us. On our last night Javier from food and beverage spoke with us and he was able to fulfill a special request for dinner that night. The desserts were excellent this is something that improved since the last time. Overall we had a good time, but for plant based guests they should make more of an effort to make sure they have food that is enjoyable and has variety.

Overall, we had a mixed experience at this resort. The food was good, and the service from the staff was also very good throughout our stay. Unfortunately, the cleanliness of the resort was disappointing, and the biggest issue was our room. We had reserved a swim-up pool room many months in advance, but when we arrived, we were told the resort was overbooked and that our room had been given away. They claimed they were “upgrading” us to an ocean-view room, but to us, that was not an upgrade at all. We specifically booked and paid for a swim-up pool room because that was the experience we wanted. It was extremely frustrating to plan and reserve so far in advance only to have the room we chose unavailable upon arrival. Between that and the overall cleanliness of the resort, it definitely took away from our experience. The good food and service helped, but I expected much better organization and attention to detail from a resort of this caliber.

Been to several all inclusive resorts in the Cancun area (le blanc, grand velas, Garza Blanca) and this was one of our absolute favorites! It was our first time visiting but I have a feeling we’ll be back. Laura, Ximena, Jaamai, Christina in the kids club did a great job with our 4 year old and 1 year old. The older one absolutely loved the magic show night. Service across the hotel was fantastic. We didn’t have a single bad meal. Loved the Mexican restaurant, hibachi, las dunas, the taco truck, legends, and the sweet shop. Jorge from Le plaisir was a fantastic server. Food and drinks absolutely 10 out of 10. Entertainment team did a great job, especially for the kids. Loved the African acrobatic show and the kids show. Fantastic resort. Great price.

We returned after first visit in 2024 and comparatively this time was much better experience for us. Specifically, food and friendliness of staff.