Finest Playa Mujeres

The location and the upkeep of the property is immaculate. Starting with good security from the gates of the property, welcoming staff and friendly staff around the whole property which makes the experience that much special

Overall exprience was good. Just a few times I was little disappointed. We had gone to the finest in Punta Cana and at the Las Dunas restaurant there was a rock in my nachos so at check out when I mentioned it the manager gave us a voucher for a free upgrade on our next visit to their hotel in Punta Cana or Mexico. We went to Mexico in August and we brought the voucher and we were hoping to get the upgrade as promised. We were told they were at full capacity and we wouldn’t be able to get a room upgrade. We were then offered upgrade to Finest club on our second day with upgraded amenities and access to their lounge and other restaurants. This upgrade includes a beach bag however, I had to ask for two days until they finally gave me one but only to find a ripped and stained bag left in the closet in our room. They did correct this and give me a brand new one when I went to front desk but to think they could even give this used and torn bag to any guest is just appalling. Another time we felt we were being neglected is when we went to the finest club side of the beach. The staff there wouldn’t even look up from their phones when we went to ask for available lounge or bed. On our second last day it was the worst when we were placed at the very back of the beach beside the bush and they told us that’s the only spot available but there were other spots empty. When we asked, they said the guests using those went for lunch. I felt like we were treated differently only because of the free upgrade to the finest club. Other than these instances, the resort is beautiful and well maintained.

The water in the shower was hot no option for cold. The sink was the only source of hot and cold water. Mosquito control needs better monitoring.

My family (6 adults and 5 children) spent a week at Finest Playa Mujeres in early July to celebrate my wife’s birthday. For the most part, everything was great! The airport transfers by Seasons Tours were flawless. They were on-time each way and their instruction were clear which is especially important at the chaotic Cancun Airport. The weather was hot as expected and there was very little rain the entire week. The kid’s club was popular with the children as was the pool on the family side of the resort. Our junior suite with private pool was nice although a bit plain. Pros 1. The food was very good at all the restaurants with the exception of Brass Steakhouse. 2. Surf & Turf, Las Dunas Beach House, Shoji, Duke’s Lobster & Seafood, and Insieme restaurant were extremely accommodating to our group of 11 and quickly configured the tables so that we could all eat together! 3. Everyone at the resort was extremely courteous and helpful (except at Brass Steakhouse). Specific standouts include Daniela and Noemi!! They are fantastic at both Duke’s Lobster & Seafood and The Market Kitchen. Additionally, Alan serves the beach from the Las Dunas Beach House and he is excellent!! He works the beach making sure that everyone was waited on efficiently and with a smile! 4. The overall experience was nice and we enjoyed our week there. Cons 1. The food at Brass Steakhouse was underwhelming and the staff would not allow our group to sit together even though all they had to do was push tables together…at a time when the restaurant was half-full. 2. It’s difficult to make dinner reservations especially if you have over 4 people in your group and want to dine together. 3. Restocking the mini fridge was sporadic and uneven. 4. The lights and air conditioning are unnecessarily complicated. The A/C is controlled by the resort and the room temperature was definitely not 66 as shown on the A/C control. 5. The main pool swim up bar was understaffed and when there was a crowd (which was most of the time), there was a long wait for a drink. 6. We were three related families traveling together and specifically asked to be near each other. We were placed in three different buildings not near each other. 7. Forget trying to get anything done “pre-trip” by calling their toll-free customer service number. The answer to all questions was “You will need to do that at check-in”. We would definitely go back but as a couple or a smaller group.

I came for a wedding. I had a great time. Staff was friendly and food was good. The only thing I did not like was the AC in my room was not working properly. I had to call for maintenance twice and still was not working properly. I also was not able to lock the bolt inside my room. I was rooming alone so I was a little uneasy. But I had no safety issues.