Finest Playa Mujeres

We took a family trip here recently and had a really great time. The beach and resort were beautiful. Everyone on the staff was extremely friendly and attentive especially Ivan, Hector, and Kevin. Our dining experiences were hit and miss with the food. The special buffet option at Los Dunas for lunch was probably our favorite and you couldn't beat the view. Our rooms were very well maintained and clean. As a family of 4 I would have loved an option with two queen beds instead of two doubles. Overall had a great time with beautiful views.

We traveled to FPM for our wedding with our two children (ages 9 and 3) and 76 of our closest friends and family. Everything was exactly how we envisioned. From the food to the decor, the setting to the ambiance, we were thrilled with the way our wedding turned out. We have been to FPM three times, all three times with our children. The kids' pool area is so much fun for our girls, and we haven't been disappointed with a meal. Service is unparalleled; everyone is there to ensure you have the vacation of your dreams. From cabana service in the Finest Club area of the beach to waiters at Las Dunas Beach House remembering our daily lunch orders, it's clear that the staff at Finest is really more like family. We took advantage of the One Spa offerings, including a duet balance massage and hair and makeup for me and my bridesmaids. All were excellent, and the service providers listened to our wants and were helpful, kind, and fun! We adore the boutique vibes, the walkable size, and the numerous options for dining, bars, entertainment, and activities. We are already planning our next visit!

We had a great stay, we stayed in the excellence club. There were always beach beds available, where Pita the beach concierge at up our towels for us and made sure we were comfortable. Our beach servers Carlos and Victor were 10/10 always making sure we had whatever we needed and knowing our drink orders after the first day. Our housekeepers kept the room immaculate and even left us a fun towel animal on the bed one night. The excellence club concierge Enrique was great, he was super helpful when our phone charger broke and was able to get one purchased and brought to the resort for us. He saved the day! All of the staff are so friendly and helpful, service is great.

My husband and I just returned from an 8 night stay at Finest to celebrate our 45th anniversary. This was our 10th stay at an Excellence property and Finest is our favorite of the 4 we have visited. Dalel Nasta is wonderful! She always takes such great care of us. Her kindness and attention to detail are unmatched. She is the main reason we keep coming back! A year or so ago, we had the pleasure of meeting Munther Shawa, the guest relations manager. He is another asset to the resort! He was always available to help us make our trip more enjoyable. He and Dalel are a perfect team. Check in at the Excellence Club was a breeze with Alberto. Enrique was always very helpful at the desk. So happy to see Rocky every morning at Dommo for breakfast. He always greeted us with a big smile and a warm hug. He is such a hard worker and we look forward to seeing him on every trip. The team of Efrain, Sergio and the lovely Maria, made sure we had a mimosa with our breakfast, perfect way to start the day. The Excellence Club beach staff are the best. Ricardo, Pita, Carlos and Victor took great care of us. Pita made us a lovely sand drawing on a towel on our special day. Only saw Angel, Fernando and Eduardo briefly because they were working at the Finest Club area. Had lunch several times at Las Dunas with our favorite waiter, Fredy. He always made sure we got some fresh fish and Chardonnay! We had pre dinner drinks at the Golden Bar every night. Luis, Alan and Joel took great care of us. They all make a mean watermelon margarita ! We are so happy to be going back in November to celebrate my 75th birthday.

Disappointed and Disheartened by Discriminatory Treatment My family and I stayed at this resort from Monday to Friday, and unfortunately, we left feeling deeply disappointed due to the very clear and upsetting discrimination we experienced during our stay. On our second night at dinner, my father-in-law ( who is a rancher in Texas) — wore his cowboy hat. The first thing the waiter said upon arriving at our table was, “Where did you park your horse?” This was said in a condescending tone and felt extremely disrespectful. What might have been intended as a joke came off as mocking and culturally insensitive. The situation worsened the following day. After returning from a long excursion, my husband, sister-in-law, and I went to the bar to relax and enjoy a drink. The bartender took our order and began preparing our drinks. Midway through, a Caucasian woman approached the bar and requested a drink — the bartender stopped making ours to serve her instead. Then a Caucasian man walked up, and the bartender also served him before returning to us. We had arrived first, yet were pushed aside with no explanation or apology. This left us feeling overlooked, disrespected, and clearly discriminated against. Throughout the week, we noticed a consistent pattern of different treatment between Mexican guests and white guests. It was disheartening and unacceptable. My husband and I have been to Cancun many times, and never have we felt so unwelcome or so judged based on the color of our skin. As for the accommodations, the rooms were average at best. We stayed in room 4007, and despite adjusting the thermostat multiple times, it never felt cool. When we visited family in other rooms, theirs were noticeably colder — clearly a maintenance or HVAC issue that shouldn’t happen in a resort at this price point. Room service was decent. Staff came twice daily to restock the fridge and refill the liquor, which we appreciated. However, it wasn't enough to make up for the poor treatment and lack of hospitality we experienced elsewhere. Sadly, I cannot recommend this resort and will not be returning. It is overpriced for the level of service, and more importantly, no one should leave a vacation feeling unwelcome or discriminated against.