Finest Playa Mujeres

Due to an incident that occurred in the the hotel room our son was severely injured and we had to leave the next morning after checking in I’ve reached out to customer service to resolve the issue and have yet to hear back from them. All front desk would do was provide an email to contact management

Roof top deck with pool ! Great service, so much food and the drinks were flowing. Really a fabulous time had by all

There is so much to be said about returning, again and again, to the same resort. Coming to Finest always feels like coming home. And, this trip, was no different. I know reviews should give insight into the food (which is delicious), and the rooms (so comfortable), and maybe even the beach (the most beautiful I have ever seen). But what sets this resort apart from others is the people. From the moment I arrived, I was greeted with so much warmth. It’s like that feeling you get when you travel home for the holidays, and see loved ones you have been missing. Manuela, in the Finest Club, is an absolute doll, and seeing her always makes my heart smile. The Excellence and Finest Club beach concierges and servers are fabulous: Eduardo, Fernando, Angel, Pita, Ricardo, Victor, Isabel, Richie, & Carlos make every day perfect, simply by being there. It is definitely worth the upgrade to one of these categories, just to be able to spend your days with these people! I am so blessed to know them, and call them friends/family. If you partake in adult beverages, the bartenders at Finest are second to none. Coming from NYC, I have high expectations, and I am never let down. Daniel, Gabriel, Giovany, Julio, Cornelio, Ovidio, Alan, Luis, Wilberth, & Javier make every drink unique and delicious! I especially like the smoked bourbon cocktails! I had a wonderful dinner at Brass, with my favorite server, Andres. At Shoji, I enjoyed the hibachi, with some special treats from Chef Nico. Dalel, from guest services, is one of my dearest friends. She made a point to stop by every day, to check in, and catch up. Javier, from the food and beverage team, is also amazing. Seeing him each day, always brought a smile to my face. He is such a joy to know. Munther, also from the food and beverage team, is simply the best. He went above and beyond for me, on this trip, and I am truly grateful. I feel so lucky to be a part of this Finest family, and each time I leave, I count the days until I return.

To preface and give context, we are late 30’s travelling with a 1.5 and 3.5 year old. This is the first time taking our kids to an all inclusive. We travelled a lot before them and a few times alone since having them. We have been to 15+ true 5* resorts and came here on a recommendation for families. We are currently still here, it’s only day 2 and I would not recommend booking this resort. We are patient and always try to find the good in things but it’s very hard to here. Good luck getting any service anywhere. The restaurants aren’t bad, mind you only 1 is open at 5pm so not sure if we will be able to try any others. If you have littles that go to bed at 6:30 - hope you like Asian food! I will say those waiters have been great though. We literally had the coffee shop women give us stink eye and roll her eyes tonight after I order 2 steamed milks, she proceeded to give us cold milk in plastic cups, then I politely asked for them to be steamed. She then steamed them in the plastic cups and shoved them over to us.i didn’t want to cause a fuss so i carried hot milk back to our room in the plastic cups. (For our babies bottle) Everyone here is very curt, grumpy and you feel like you’re bothering everyone. We’re not confrontational people so we’re just going with the flow and trying to make it work. Don’t expect any details and finer services true 5* resorts offer. It’s also a random observation but the pool chairs are so…sparse?! Most of the pools are fine it seems but the main ones look as if Covid rules are in effect. People were going to the beach and carrying chairs up themselves. The kids splash park is the only great thing they have going. Very attentive lifeguards and so many fun options for kids of all ages! Good luck finding a pool chair, let alone any chair though- lol. One area had 3… the other larger area had 4 so you just kind of leave your stuff on the ground. No drink, water or food service in these areas so make sure to bring your own waters. We were considering treating ourselves to a nanny for a few hours to relax, however it’s $60USD and cash only. There is a free kids club for 3+ so better to travel with bigger kids! I hate to write a negative review but we’ve never felt so unwelcome and disappointed. Again, we can make the best of most situations, and we’re trying, but the 5* reviews all seem to be from first timers to all inclusives which makes a lot more sense. Overall, we feel like we’re in some weird twilight zone and are just finding it comical at this point. (Oh and ladies, it’s my first time not bringing my own shampoo… big mistake. If you forget, you’ll be washing your hair with body wash labelled as shampoo)

I am writing this review to document a serious personal injury I sustained while staying at this resort, and the complete lack of response afterward. Due to unsafe conditions on the property that were not properly maintained or clearly marked, I suffered a severe fall that resulted in a broken knee. The injury was serious enough to require surgical intervention and has led to ongoing pain, medical treatment, and significant disruption to my daily life. What is most concerning is not only that this injury occurred due to negligence, but that despite multiple attempts to contact the resort after the incident, I have received no response, acknowledgment, or effort to take responsibility. There has been no follow-up, apology, or indication that guest safety is being taken seriously.