Finest Playa Mujeres

Beautiful resort, but not the family-friendly experience it advertises. On multiple nights, loud event music played past 10pm and kept our 14-month-old awake. We called the front desk for help and nothing was done. Unacceptable for a family resort.

We came here for our wedding. I have a lot of things to say negative about that department. If I had a choice to go back I would not get married here. The staff itself at the resort are amazing. Food and beverage service are stellar. Customer service was frustrating the moment we got there till the moment we left. My mother in law got treated like royalty from her concierge and we struggled with a lot of things in our experience. It's hard to say.. I had a great time because of certain employees (Alan, Charlie and his staff, Henry, Adami ,Martin, Leonardo and Elsie from room service and Eli from the spa). These people are the reason we would return. Our room was amazing but our pool was half empty the whole time(rooftop) besides one day. It was also not very clean after day 2 and it seems they don't service that while you are there. We stayed 10 days so by 6 it was not very clean. The pool was likely leaking and the sounds it made kept me up and I woke up at 4 or 5 every day because it was annoying. Our door to the main deck was a struggle to open and close. We would have to leave it cracked and that just let the mosquitoes in. The shower floor is SLIPPERY! My son walked in to me and fell and hit his head really hard(he's 2). I was terrified he got really hurt.My friend flying in brought me a bath mat and he still was terrified and showers were a crying session and refused to stand. Food was amazing where we went besides Legends bar . We said we needed something for our son first and then were going to order meals he never came back. My friend had a similar experience and had to waive someone down after 30 months of being seated and it was empty. Our room was amazing. Room service... We ended up using this more than we wanted because the restaurants have a lull between 3,4 and don't open for dinner until 6. Mostly it was good. I understand the food quality of some things not being amazing because the service employees have so far to go and it's in a cart that keeps it hot. When things took a while things were a little not hot. But we understand this. No ones fault. One day breakfast did take over an hour. Way over. The service of who brings it though is amazing. So to end my review... I had a lot of great experiences and amazing food and staff made everything great. I also had many times that were sad and frustrating on a trip this long that was our wedding week. If it was just a vacation I would likely be more tolerant and less critical.

Finest is, without a doubt, our favorite choice for a romantic getaway! Every time we visit, we fall in love with the experience all over again. Traveling as a couple, we absolutely loved the delicious food, the private pool in our room, and especially the outstanding service from the pool waiters, who always made sure we felt pampered and taken care of. One of the highlights of our stay was the private cantarito decorating activity organized by Alejandro and Roger. They created such a fun, unique, and special moment for us as a couple. Their kindness, attention to detail, and enthusiasm made the experience truly memorable. These are exactly the kinds of moments that keep bringing us back to the Finest family again and again. It’s not just about the beautiful resort, amazing food, or luxurious accommodations; it’s about the people who make every visit feel special and create memories that stay with us long after we leave. Thank you, Alejandro and Roger, and the entire Finest team, for making every stay unforgettable. We can’t wait to come back again! ❤️

You have to wait for everything. The food quality is not that good. Reception is just a BIG excuse and SECURITY when there is an issue they do not ALERT THE POLICE. Worst of all place to go, and the BEACH is also not good. NOT WORTH TO GO. Other places is better. Do not be fool by the name. IS NOT EXCELLENT AT ALL, and they are not very polite when you have friends that may not have access to your areas.

An Absolutely Exceptional Stay - We Felt Like VIPs from Start to Finish! We stayed at Finest Playa Mujeres at the end of August, and although this review is very overdue, I simply had to write it because our experience was so special. We have visited several lovely places in Mexico, but Finest Playa Mujeres is undoubtedly one of the loveliest. My daughter and I absolutely loved it, and we will most definitely be returning! The resort is beautiful, but what truly sets it apart is the incredible staff. From the moment we arrived, with the team taking care of our luggage and the warm welcome at reception, right through to our departure, we felt like VIPs. Everyone was attentive, genuinely welcoming and always willing to go the extra mile. Nothing was ever too much trouble, and that level of service made our holiday feel truly special. A very special mention must go to our magic three: Norberto, Javier and Donaldo, who were absolutely fantastic. They made such a positive impression on us, and their care and attention were exceptional. I would also like to thank Carlos at reception and Carlos at the café. Both were wonderful and contributed to making our stay so memorable. One of the highlights was the lovely birthday celebration arranged for my daughter. So much thought and effort went into making it special, and I am incredibly grateful to everyone involved. A huge thank you to Nicodemo, the chef at Shoji, who prepared the birthday food and made the occasion extra special. It was such a lovely gesture, and a memory my daughter and I will treasure. As vegetarians, food is always something we are mindful of when choosing a holiday resort, but we needn't have worried for a single moment here! The food was outstanding, and we were catered for exceptionally well throughout our stay. There was so much choice and variety, and we never felt that being vegetarian limited our options. Breakfast in the main restaurant was incredible, with an amazing selection of delicious, varied and healthy choices. The breakfast staff deserve a particularly special mention. Every single day, without fail, they were attentive, friendly and fantastic. The consistency of their service was remarkable, and they really helped make every morning such a lovely experience. Lizo, the Mexican restaurant, was another highlight. It was wonderful to enjoy authentic Mexican food, and as vegetarians, we were absolutely delighted with the options available to us. The food was amazing, and the chef was fantastic. It was so refreshing to enjoy delicious, authentic local cuisine without having to worry about finding suitable vegetarian dishes. The quality, flavour and variety really impressed us. Shoji was also excellent, and Nicodemo deserves particular recognition for the special effort he made with the food for my daughter's birthday celebration. We also ordered room service, which was very good. It was lovely to have the same excellent standard of food and service in the comfort of our room. And then there was the café! We absolutely loved stopping there for sweet treats and drinks. The staff were amazing, especially Carlos, and it became one of our favourite little spots during the holiday. A highlight was being able to get fresh coconuts daily too! Our room was incredibly spacious, beautifully comfortable and had amazing ocean views. Housekeeping kept everything spotlessly clean throughout our stay, and the room was always beautifully looked after. The grounds and beach are gorgeous, and despite the resort being very busy and pretty much full, it never felt overcrowded. We never had any difficulty finding a sunbed by either the pool or the beach, which made such a difference. The beach itself is beautiful, with plenty of space to relax and enjoy it. The staff at the beach restaurant were also fantastic, adding to the wonderful experience throughout the day. The staff at the pool bars and the beach were just so good too, nothing was too much trouble at all. We also made use of the gym, which was excellent. The equipment was modern and up to date, there was plenty of space, and the whole area was clean and very well maintained. The evening entertainment was great, and the option to play pool at the bar was really cool! There are so many more staff members I would love to mention by name, but there are simply too many to list them all! What really struck me was that the exceptional service wasn't limited to a few individuals. It was consistent everywhere we went, every day, from the restaurants and café to reception, housekeeping and the beach. Everyone seemed genuinely committed to making sure guests had the best possible stay. Everything, from the accommodation and facilities to the food and outstanding service, was excellent. As a vegetarian, I particularly appreciated being able to relax and enjoy the food without having to worry about finding suitable options. That alone made the holiday so much more enjoyable. Booking direct with the hotel also gave us transfers to and from the airport - everything was seamless, stress-free and pleasurable. Thank you to everyone at Finest Playa Mujeres for giving my daughter and me such a wonderful holiday and for making her birthday so special. We left with beautiful memories and are already looking forward to coming back. If you are considering Finest Playa Mujeres, don't hesitate! It is a beautiful resort with exceptional service, fantastic food, wonderful facilities and, above all, a team of people who genuinely make you feel special. It is one of the loveliest places we have stayed in Mexico, and we cannot recommend it highly enough. We will definitely be back!