Finest Playa Mujeres

We have been coming to Excellence resorts for over 15 years. This is our first time at Finest. We went because family met us there (they had kids). The resort is up to date, there is plenty of shade, and the staff is wonderful. We were Excellence club (adults only section) with a swim out room, and that is what made the resort. We would not have had as good a time if we had been forced to be around kids. Our main complaints are centered around the food. The restaurants aren’t as good here as they were at the Playa, Coral, or Cancun locations. We have noticed that through the years their options have dwindled and the quality has gone down. We would still recommend the resort, but it has gone down in our estimation.

Just finished the family vacation at this lovely resort. Second time here. Very clean actually is spotless. Great choice of restaurants was travelling with one person whohad seafood allergy and although there is a lot of seafood on the menu, there’s a lot of other options and they went out of their to ensure safety. Our favourite restaurants were the Mexican Lizzo and the brass steakhouse. Friendly staff great service. Everyone went out of their way to make it a memorable holiday very very friendly and interactive. Our two favourite servers were Maria at the Italian restaurant IN.siemia and Andres at the Brass steakhouse. Both were exceptional, friendly servers who went out of their way and above and beyond. The finest hotels should be proud of these two individuals asthey are a true testament to quality service our second time visiting this resort and will definitely come back.

We just completed our 4th family trip to The Finest and it was the best one yet! The food and service are always top tier and every staff member we interacted with were super friendly And greeted us with warm smiles. We booked a swim up room the past 2 trips and that has been a game changer for my family. My two daughters, 9 & 11, absolutely love the swim up setup. Tip is to make sure you’re there on a Thursday evening for their special outdoor Mexican Festival/Dinner!

Personal service from every employee is just outstanding! they make sure things go smooth while perfection is achieved, there is a very unique warmth on every greeting, special thanks to JAVIER and Margarito from the buffet... the food is so delicious, all kinds of restaurants, every detail on the room is taken care of, clean, clean clean, and my favorite part is a kids friendly environment; with the pools, the shows, the music band, the kids club; I got to see how gentle with the kids they were... the Spa is a full experience, recommended... and if you got any allergies, Javier will make sure that every restaurant knows about it and they´ll cook your personal meal with the due instructions... definitely we are going back again and again!! 😀

Staff and cleanliness were top notch. No indoor place to gather for game playing. Our family had no central place to do that and there were no options offered. The food tasted the same in most cases. Pretty bland. It was easy to get around