Finest Playa Mujeres

We hadn't been to this resort in about 10 years. We were thrilled to see that the resort is just as nice as when it was brand new. The food was even better than we remembered. The staff were always accommodating to our needs (we had a family of 12 celebrating a birthday) so arranging tables for 12 wasn't always easy. The beds were super comfortable and the room was quiet. We will definitely come back.

I prefer to email the resort, and to highlight the areas needing improvement and those which are truly worthwhile experiences for guests with families.

Had a fantastic week at the hotel in August. We have been to both Finest locations countless times (both Playa Mujeres and Punta Cana) with our 2 kids and this visit was one of our best. The first thing I'd say about the Playa Mujeres location is the service is absolutely unbeatable. We have stayed at luxury beach resorts literally all over the world and I have to say the service at Finest Playa Mujeres is better than we've had eat the Ritz. Every single person we interacted with was professional, friendly, and treated us like a valued guest. Francisco in Bell Services greeted us like family when we arrived. We hadn't been to the Playa Mujeres location since 2019, and he immediately greeted us by first and last name and remembered by kids' names. Unbelievable. Same with Jorge on the beach, greeted us by name daily and made us feel like his only guests. Omar and Jose at the juice bar were lovely and kind to our kids all week. You worry when you go to all inclusives that you'll have trouble flagging someone down for a drink or a snack (as has been our experience at other places like Beaches T&C) but every second you turn your head there is someone smiling hoping to bring you something. We couldn't keep up with all of the offers of service haha! Also the food service at the sit down restaurants was MUCH faster than it had been in previous years. Our food came out within 15 minutes (in previous years it was painfully slow but they seem to have fixed this) A few particulars I would mention if you're traveling with family: PACKING: Pack a disposable shower curtain and suction cup shower hooks (cheap on Amazon). The showers have huge glass walls open basically to the room and no doors so if you want any modicum of privacy when you shower you'll want a curtain, trust me! Also bring a cheap suction cup shower mat because the shower floor is like a skating rink. Also they have maddening motion-activated lights in the bathroom (glass door), which means if you run in the bathroom at night the whole area lights up like the Fourth of July. Bring a bandaid or a little painters tape to cover the motion sensor on the ceiling unless you like your whole room waking up to bright lights during your 2am bathroom visit. Also, my kids hate sharing a sofabed as they are getting bigger. We packed a twin size inflatable air mattress for my teenager and it worked out perfectly because the rooms are huge. Last thing, this resort has NO STRAWS! Pack your own unless you like straining your mojito through your front teeth. BTW the water is fine to drink at the resort, we have never had an issue with the water or the ice, have never had anyone get sick. ROOM TYPE: We have stayed at many versions of rooms at this hotel. We always choose a swim out or walk out of some kind (first floor) because it's easy for the kids to run back and forth. We had to change rooms during our visit (since we booked last minute). Our first room was Building 1, junior suite with private pool. This room was way in the back of the resort and we were worried it would be too far from the action to be good. But if you are a pool person, this room is actually great. There is an absolutely enormous, empty pool back there, tons of shaded pool chairs and just a really beautiful nice place to relax and pool swim. Also these rooms are close to the kids club which has water slides (it also now has one of those huge blue bouncy balls that my kids lived for at the DR location, so that's a win). So this room was actually a nice surprise, if you want a huge quiet pool. These rooms in back are definitely run down compared to the swim outs toward the front of the resort. Spacious but just a little weathered with kind of faded looking furniture (you don't go "wow" when you walk in). We switched later to a swim out in Building 5, this room was significantly upgraded. Nicer, new, inviting furniture and just a more polished look. Hammocks and pool shower were fun. This room is definitely closer to the action. Both room types we had no issue getting poolside service. Overall a really great stay and we have already booked our next visit!

I had a great experience during my stay. The service was friendly, professional, and welcoming from the moment I arrived. The room was clean, comfortable, and well maintained, with everything I needed for a relaxing stay. I especially appreciated the comfortable bed and the overall cleanliness of the room. The location was very convenient, with easy access to nearby restaurants, attractions, and other amenities. The hotel facilities were also well maintained and added to the overall experience. What I liked best was the excellent service, cleanliness, and comfortable atmosphere. I honestly didn’t have any complaints about. Overall, it was a very enjoyable stay, and I would definitely consider staying here again.

Traveled to Finest Playa Mujeres with our daughter, her husband and their 18 month old. We had a wonderful trip with excellent service, cleanliness, food, drinks, and a beautiful view. The resort did a fabulous job of catering to both adults and children. We will go back!