Finest Playa Mujeres

RESORT / STAY - We had never been to the resort (or Mexico) before but my husband and I chose this resort for our destination wedding in July 2026. We stayed in an Excellence Club Swim-up. Finest Playa Mujeres is absolutely STUNNING and incredible. There is plenty of shade around the pool / beach areas. The service remained IMPECCABLE throughout our stay - We did have some issues with our room (minibar broke / no cold water in shower) but the staff actioned any issues IMMEDIATELY. Everyone was so incredibly helpful. The service was absolutely outstanding. I am celiac and our group had a lot of allergies / dietary requirements and there was never ANY issues with food. They are SO nice and careful with allergies / celiac - I was not able to eat the food truck as when I asked if they were able to prepare food for celiac they let me know it wasn't safe for me due to cross-contamination which I really appreciated! The overall food at the resort was really fantastic and exceeded my expectations (Dommo, Gusto, Le Petit Plaser, Duke’s Lobster & Seafood). The presentation is stunning. The drinks are STRONG. They are almost TOO strong sometimes! I loved the EC bars as I’m a huge fan of lychee martinis. The guava martinis at the EC pool bar were also FAB. Shout out the amazing staff including Sergio (Dommo), Lu (Dommo), Guilherme (who worked our rehearsal), Roman (EC bars), Carlos (EC Concierge) and everyone else that I am forgetting!!! Most of our wedding guests had NEVER been to an all-inclusive before and they LOVED the resort. We actually had a guest who left the resort to go to another all-inclusive with her dad and she was SO disappointed that she ended up coming back to the resort and booking SAME DAY for the additional 5 days she was supposed to be at the other resort! Our group is already planning a return trip for 2028! I will note I cannot speak to anything for kids as we had NO kids attend with our group – about 90% of our guests sayed in the Excellence Club. IMPORTANT FOR BRIDES: the pools (main pool and swim up) will dye anything white with a green tinge. Just something to note if you only bring white like I did!!! WEDDINGS - Note – if you are planning a wedding at FPM, the main communication you will have the month prior is with Roxana (prior to getting to the resort). Dealing with Roxana is awful – she was not helpful and caused me a lot of stress with last minute deadlines I was never informed of until the DAY OF and she implied the resort may not be able to cater to my dietary requirements. This is absolutely NOT true. ALL the food at my wedding and rehearsal dinner was gluten free! The resort (and wedding department) is 100% able to cater to your dietary requirements! Once I got to the resort I was assigned my day of wedding coordinator Daniela – she was AMAZING. She made sure all food at the wedding and rehearsal was gluten-free (including the wedding cake!). She is the absolute sweetest person and she went above and beyond for us! A lot of our friends / family did not follow directions (to meet at the Golden Bar for the ceremony) and I messaged Daniela on Whatsapp and she checked Legends to make sure no one was missing. If you get Daniela as your coordinator you are in good hands! I also used OneSpa at the resort for my hair and makeup for myself and my sister. I got a lot of compliments on my hair and makeup (done by Yedid) and was super happy on my wedding day! My husband also ripped his nail in half before the wedding and Mayra at One Spa was sooo nice and managed to fix / repair it for him. We hired the harpist for the ceremony. I loved hearing the harp music for the ceremony and I was sooooo excited to see him when I was walking down the aisle. We requested certain songs and I wasn’t sure if they were in his repertoire but I was told that there were no issues with our song choices and he executed everything beautifully. The wedding day food was incredible – the avocado soup was literally amazing!! Guests absolutely loved it and want to figure out how to make it! As a celiac - the gluten-free bread is also INCREDIBLE. All the celiac girlies were dying over how good it was and even the regular guests said you couldn’t even tell it was gluten free. The red velvet wedding cake (also gluten free) was a complete stand out – I almost died at the first bite it was so good and we had guests who went back for seconds! The wedding DJ is absolutely worth the upgrade!!! When I say that I did not get off the dance floor – I mean I DID NOT GET OFF THE DANCE FLOOR. We went for a 90s/ 2000s club vibe and gave our the playlist to the DJ and he WORKED IT. We had like 20+ people CONSISTENTLY on the dance floor the ENTIRE NIGHT – everyone was dancing the WHOLE time. We and most of our guests left the reception SOBER because NO ONE was leaving the dance floor!!! Would HIGHLY recommend this resort for a stay and also for weddings! Our guests (and us) had an incredible experience and cannot wait to return!

good location that was protected from most of the seaweed bloom, very clean resort that looked new and well manicured. Staff was excellent, kids zone was great for the littles. Only downside was that first room we checked into had a leak from above in the shower causing ceiling plaster chunks to fall down the wall and into the drain, switched into new room.

My family has booked 13 vacations with the Excellence Collection—11 at Excellence Playa Mujeres and 2 at Finest Playa Mujeres. We’ve also booked one stay at each resort for my parents because we’ve had so much confidence in the brand over the years. We are not difficult guests, and we truly don’t ask for much. We didn’t expect Finest to be exactly like Excellence, nor did we expect special treatment because of our loyalty. What we did expect was the same level of hospitality and service that impressed us during our very first Excellence vacation. Unfortunately, that simply wasn’t our experience. Arrival Our first impression wasn’t a good one. The Finest Club check-in area was loud, chaotic, and overwhelming. We weren’t greeted, weren’t offered welcome drinks, and when we simply asked for a bottle of water after traveling, we were told to walk out to one of the bars to get it ourselves. It wasn’t the warm welcome we’ve come to associate with the Excellence Collection. Guest Services On our first day, Marcus, one of the Guest Services Managers, introduced himself and gave us his WhatsApp contact information. We appreciated having a point of contact, but throughout the week responses were slow, and at times we didn’t receive a response at all. It wasn’t until our second-to-last evening that Marcus came to check on how our stay was going. We explained one of our frustrations: our minibar had not been restocked in two days, and our oldest son had been sick. We had called Room Service to ask for bottled water and were told no. We then contacted the concierge, who was able to help. After hearing our concerns, Marcus made a call, and later that afternoon eight bottles of water were delivered to our room, which we appreciated. However, after dinner that evening we returned to find an entire case of bottled water—with two bottles already missing—sitting on our counter. While the intention may have been to make sure we had enough water, it felt excessive and came across as passive-aggressive rather than thoughtful service. Beyond that, Guest Services wasn’t able to assist much with our other requests. When we asked about restaurant reservations, we were directed somewhere else, or ultimately handled everything ourselves. (I understand reservations our a perk not an expectation but don’t offer if you can’t deliver) What stood out most throughout the week was how often the answer was simply “no.” We weren’t asking for upgrades or special treatment—just basic requests that, in our experience with the Excellence Collection, had never been an issue before. Room The room itself was very nice, and housekeeping did a great job throughout our stay. Our only complaint was the minibar service, which was inconsistent and frequently understocked. Dining The food overall was good, but the dining experience lacked the attention to detail we’ve experienced at other Excellence Collection resorts. Nearly every meal arrived all at once, or scattered with appetizers and entrees coming together rather than being properly coursed. As parents, if kids meals came first we’d understand that but that was not the inconsistency. Ironically, the best meal and service of our entire vacation was the evening the adults visited Excellence Playa Mujeres. The difference in service was immediately noticeable and reminded us why we’ve returned there so many times over the years. Outstanding Employees A few employees truly stood out and deserve recognition. Angel was the highlight of our stay. As the beach concierge, he consistently went above and beyond. By coincidence, we also had Angel a server at Duke’s on our final day, where we finally experienced a properly coursed meal. His attentiveness, professionalism, and genuine hospitality embodied everything we’ve come to expect from the Excellence Collection. Freddy and Freddy at Las Dunas and during breakfast service were both excellent, and Wilbert at the lobby bar consistently provided friendly, attentive service. These employees were the bright spots of our vacation. Kids Club The Kids Club is a nice amenity, but we felt there was very little geared toward pre-teens. Better communication about activities and age groups would also help families make better use of it. Departure The day before we left, we stopped by the Finest Club desk to ask if our luggage could be picked up at 8:00 a.m. Instead of simply helping us, there was unnecessary back-and-forth about our departure plans. It was an odd interaction over what seemed like a simple request. When we checked out the following morning, we were told someone from management would come speak with us before we left however we were in the lobby for almost an hour while waiting for our transport and never saw anyone. Again something else we didn’t expect but yet was undelivered. Final Thoughts This is a difficult review to write because we’ve been loyal Excellence Collection guests for years. We’ve trusted this brand enough to book 13 vacations and even recommend it to our family. We know how exceptional the Excellence Collection can be because we’ve experienced it time and time again. Finest Playa Mujeres is a beautiful resort with several outstanding employees, but the overall hospitality, communication, and attention to detail fell well below the standard we’ve come to expect. We’ll continue our loyalty to Excellence Playa Mujeres, but unfortunately we won’t be returning to Finest Playa Mujeres. There are too many great family resorts available to justify another visit after this experience.

So clean. The staff were so kind and fun. I would 10/10 come back. Best all inclusive I have ever been at

Food quality, taste and dish selections has declined from our previous visits. Need better service at Spas.