Finest Playa Mujeres

Unfortunately, working with the resort’s wedding department—particularly our coordinator, Roxanna—has been by far the most stressful part of planning our destination wedding. The biggest issue has been communication, or the lack of it. We were not contacted by our wedding coordinator until approximately 60 days before our wedding. Prior to that, if we had questions or issues with things like our promotional code or guest reservations, it was incredibly difficult to get ahold of anyone. Calling the resort’s wedding department was equally frustrating because getting a response was nearly impossible. Once planning finally began, we were sent large planning packets and repeatedly given deadlines that were not included in our original contract. We were told that if we did not complete things within these newly imposed timeframes, they could not guarantee our selections. Meanwhile, Roxanna often would not answer our questions about the packet in time for us to reasonably meet the deadlines she was giving us. It is incredibly stressful to be told something is urgent while being unable to get the information necessary to complete it. The payment issue has been particularly frustrating. Throughout the planning process, Roxanna repeatedly asked us to make our final payment through a payment link well in advance of the wedding. At one point, we were told that we could not have our preferred venue and time unless we paid approximately 60 days in advance through the payment link. The problem is that our signed contract states that our final payment is due 48 hours before the wedding at the resort. We ultimately had to ask to speak with a manager before this issue was dropped. Even then, Roxanna characterized honoring the payment terms in our signed contract as a “one-time exception” and told us she would allow us to keep our preferred venue and time without paying in advance. That was incredibly concerning to us because, from our perspective, we were not asking for an exception—we were simply asking the resort to honor the terms of the contract we had already signed. We have experienced the same issue with the planning documents. We have repeatedly been told that things must be completed in order to “finalize wedding planning,” with new deadlines and consequences attached to them. Most recently, we were told we had to sign a 25-page “wedding book” by a newly stated deadline, despite the document having no designated signature line or formal method for signing it. When we questioned how we were supposed to execute the document, we were simply told to sign the price breakdown page or somewhere near the total. I genuinely cannot overstate how much unnecessary stress this has added to what should be an exciting experience. I am not even a Type A bride. I don’t need constant updates or someone holding my hand through every detail. I simply expect reasonable communication, timely answers to our questions, and for the terms and deadlines in the contract we signed to be honored without repeatedly having to push back. Ironically, the easiest part of this entire planning process has been working with an outside vendor. Their communication has been straightforward and timely, but the resort charges an additional $1,500 fee to use them. We chose a destination wedding expecting the resort’s wedding department to make planning easier. Instead, we have spent an unreasonable amount of time chasing responses, questioning newly introduced deadlines, and referring back to our original contract to make sure the terms we agreed to are actually being honored. Our wedding has not happened yet, so I sincerely hope the on-site experience is significantly better. I plan to update this review afterward to reflect our experience with the actual wedding. For anyone considering booking a wedding here, keep a copy of your original contract, get everything in writing, and refer back to it whenever you are given a new deadline, payment requirement, or condition.

There are many places to visit, that are beautiful, but there are some places that simply feel like home. Finest Playa Mujeres is one of those places. In front of the main entrance, there is a sculpture with the word “love”, and that is what you feel from the moment you arrive until the moment you leave. The Excellence Club building was undergoing renovations, so we opted for a Finest Club room for our stay. The room was great, with a beautiful view of the ocean, from our balcony and rooftop terrace. The concierge ladies in the clubs are the sweetest. We adore Diana, Manuela, Ceclia, Priscila, & Karina! Our days are spent on the Excellence Club beach, with some of our favorite people: Eduardo, Angel, Fernando, Pita, Ricardo, Vick, Victor, Isabel, and Carlos. The level of service they provide is second to none! But even more importantly, they are great humans, and so fun to be around. Be sure to look out for Cristian, Aldo, Cornelio, Javier, & Alan throughout the day, too, as they will serve up some yummy drinks, always accompanied with a smile! We spend our evenings visiting the various bars, to see the rest of our family: Julio, at Legends; Emmanuel at Finest Club; Daniel at Central Plaza; Giovany at Dukes; Gabriel at Dommo; Ovidio at Le Petit; and Wilberth at the Golden Bar. It is always such a pleasure to sit and chat with them, and of course, drink some amazing cocktails. The dinners are fantastic too! Our favorite restaurants are: Brass (with Lorena and Andres), Dommo (with Julieta and Carlos), Le Petit Plaisir (with Eduardo and Filiberto), and Shoji (with Chef Nico, who is absolutely the best). We always have breakfast at The Market Kitchen, as their choices are endless. Be sure to sit with Margarito, Manuel, Charley, Isidro, Norberto, Freddy, or Adami as they will be sure you never run out of coffee or mimosas! Speaking of wonderful people, there are some must meets during your stay! Munther, from the food and beverage team is terrific! He makes sure we have everything we need, but more importantly, has become a dear friend. Any time spent with him, is treasured. Marcos, a newer member of the guest services team, became a fast friend on day one. He checked on us, daily, making sure no details fell through the cracks. Dalel, the duty manager, is a longtime friend/sister, and so attentive to details. Although on vacation during our stay, she still checked in on us. Last, but certainly not least, is Adrian, who is the general manager of the resort. He is absolutely amazing, and always takes the time to stop and chat, assuring we are having the best time possible. If you notice a trend here, mostly mentioning these special people, you are spot on. The staff at this resort is the main reason we return again and again. They are truly part of our family, a family that grows every time we come back. Looking forward to our 5th visit this year, in December!

I got married at Finest on August 26 2026. I had the absolute best time! The luxurious and private transfer took us to the resort, where we were greeted with champagne and cold towels. We had a private check in (Excellence Club) and got our room quickly. Our wedding coordinator Hector worked so hard to make sure our day was perfect. He went out of his way to switch our wedding venue because we were worried about rain! He was so kind, excited for us, and organized. I don’t know what we would’ve done without him! Also, Munther, the F&B manager, made our visit so special by organizing special dinners for my husband and I one night, and a big party of us another. I felt like they really cared! The only thing that went wrong for the wedding was that I paid to get my dress steamed (in a garment bag), and when they were done, they handed me my dress on a hanger, no garment bag!! Good thing I answered the door and not my fiance! I asked them to bring it back in the garment bag, so I didn’t have it until the day of the wedding. At the Excellence club beach, we were absolutely spoiled. We met Eduardo on the first day and he remembered my name for the whole trip and even remembered we were getting married! Victor, Pita, and Isabel also took such great care of us. The beach was peaceful, private, and so beautiful. I went daily! Couldn’t miss the beautiful scenery. The food was the best I’ve ever had at an all-inclusive. Dommo and Le Petit Plaisir were the best food of the trip, where Yehir took care of us every time. He even let me sneak into Le Petit on our wedding day and brought me a chair and a water while I waited for my fiance to come do our First Touch before the ceremony! He was so kind and sweet, I will miss him! The only hiccup we had was that we were really excited to stay in the Excellence Club Building and most of our guests were booked there too. We found out just days before we arrived that the building was closed, which meant we had to say goodbye to being in a building with almost all of our guests, enjoying the excellence lounge, and being right next to the ocean and pool. I get that the resort is doing renovations, but I was really disappointed that no one said anything to us - the resort even rebooked us in Excellence Club a month before our arrival for our wedding concession, and they must have known then. If they had let me know, I’d have booked the wedding sooner or after renovations. On one of our final days they closed Dukes and Insiemme!! It bothered me, but I still had a great time. I would dock a half star if I could over this. Overall, the resort is beautiful, well maintained, with food that doesn’t feel like you’re at an all inclusive. The staff is so friendly and accommodating. I want to go back already.

This was our second stay at Finest Playa Mujeres, and once again, it was absolutely wonderful. There is a reason we chose to come back, and after this visit, we already know we will be returning again! What truly makes this resort special is the people. From the moment we arrived, we felt welcomed and taken care of. A huge thank-you to all of the concierges, wonderful staff who welcomed and greeted us at the entrance and lobby, waiters, bartenders, housekeeping staff, and everyone working behind the scenes. The level of service throughout the resort was exceptional. Everyone was friendly, attentive, and always ready to help. We especially want to recognize Carolina at Duke's Restaurant. She was absolutely wonderful! Her kindness, warmth, and attention made our meals even more enjoyable. She always greeted us with such a lovely attitude and made us feel genuinely welcome. It's employees like Carolina who turn a beautiful vacation into one you truly remember. Thank you, Carolina! Our housekeeping ladies also deserve a very special thank-you. They did an incredible job keeping our room spotlessly clean every single day. Everything was beautifully maintained, fresh, and welcoming whenever we returned to our room. Their hard work definitely did not go unnoticed. The entire resort was also exceptionally clean and beautifully cared for. And the room itself was amazing — beautiful, spacious, comfortable, and exactly what you hope for when you're on vacation. We loved coming back to it at the end of each day. The food was another highlight. There were so many choices, the restaurants were beautiful, and we genuinely looked forward to every meal. From breakfast through dinner, there was always something delicious to enjoy. The quality and variety were fantastic. The entertainment and activities were wonderful as well. There was always something happening and something to enjoy, while the resort still managed to feel peaceful and relaxing when we simply wanted to enjoy the pools, beach, and beautiful surroundings. What impressed us most is the consistency. Because this was our second visit, we already had high expectations based on our first stay. Somehow, Finest Playa Mujeres managed to make us fall in love with the resort all over again. It's a beautiful resort with amazing rooms, delicious food, great entertainment, incredible cleanliness, and, most importantly, wonderful people who make you feel genuinely welcome and cared for. We left with so many beautiful memories and that sad feeling you get when you really don't want your vacation to end. A huge thank-you to the entire Finest Playa Mujeres team for making our second visit just as special and memorable as our first. ❤️ This was our second time, but definitely not our last. We can't wait to come back again!

My husband, our two boys (ages 12 and 9), and I visited Finest in August 2025 to celebrate our 30th wedding anniversary, and it was truly an unforgettable experience. From the moment we arrived until the day we left, everything was absolute perfection. The restaurant selection was excellent, and every meal we had was delicious. The food, service, and overall attention to detail exceeded our expectations. We stayed in a Junior Suite Swim-Up, and it was absolutely glorious. The suite featured a comfortable sitting area, a hot tub, a hammock, and direct pool access, creating the perfect setting for relaxation and family fun. One of our favorite parts of the trip was the incredible service. The servers were fantastic and frequently stopped by our swim-up suite with our favorite drinks. On those hot, sunny days, having such attentive service right outside our room felt like pure paradise. The level of hospitality and personalized attention we received was among the best we have ever experienced. Finest made our anniversary celebration truly special, and we can't wait to return. Highly recommended!