Finest Playa Mujeres

Alan was absolutely outstanding during our stay at The Excellence Resort Playa Mujeres. From the moment we arrived at the pool, he went above and beyond to make sure we had everything we needed. His work ethic was incredible—he seemed to be everywhere at once and never stopped moving, all while maintaining a positive attitude and a genuine smile. The entire staff was amazing but a few stood out because most were in the area we stayed in on the adult side. Here are names to acknowledge in your review: Here are a few of our favorites! Everyone really goes out of their way at this resort! Alan (pool server), Cornelius (bartender), Roger (water aerobics), Emiliano (water aerobics), Giovanni (water aerobics), Sophia (water aerobics), Manuela (Excellence Club staff), and Abraham (our driver). I can’t say enough about the staff!

Excellent in every aspect! People were incredibly kind and diligent, they were always willing to help us making our stay perfect. The hotel exceeded our expectations.

We have been coming to this resort since 2016, and there’s a very good reason we return several times a year—the service is simply beyond exceptional. There are a few standout employees who consistently make our stays truly special, and I want to sincerely and emphatically thank each of them. First and foremost, Munther Shawa deserves special recognition. From the moment we arrive, Munther reaches out daily to check in and ensure we have everything we need. He even follows up to make sure our evenings were enjoyable. His attention to detail and genuine care are unmatched. Munther is truly one of the finest assets to The Finest Group, and we are incredibly grateful for everything he does for us. I would also like to extend my heartfelt thanks to Dalel Nasta. She checks in with my wife and me every single day, making sure we are taken care of—from helping us decide where to dine to ensuring the restaurants are prepared for our arrival. Dalel is an absolute superstar, and we feel very lucky to have her looking after us. Another highlight of our experience is the Excellence Club beach area, thanks to an amazing team. Every morning, my wife is welcomed by familiar, friendly faces like Pita, Angel, Eduardo, and Fernando, who truly make it feel like home. Their warmth and consistency mean so much to us. And a big thank you as well to the beach servers—Victor and Carlos—who are always attentive, friendly, and simply outstanding. I would be remiss if I didn’t give a very special thank you to Humberto, our omelette chef in the market each morning. I can go months without seeing him, yet the moment he sees me, he remembers my order—“bacon and cheese, Mr. McDonnell.” That level of personal care is remarkable. My soon-to-be son-in-law, who speaks fluent Spanish, shared that Humberto is actively learning more English because he enjoys talking with my wife and me when we visit. That kind of dedication and effort is truly incredible, and we cannot thank him enough. It’s people like Munther, Dalel, Angel, Pita, Eduardo, Fernando, Victor, Carlos, and Humberto who keep us coming back year after year. Their kindness, professionalism, and genuine care make every visit unforgettable. If you’re not staying at The Finest in the Excellence Club, you are truly missing out on the very best this experience has to offer. With sincere gratitude, 
Michael McDonnell

The staff at the resort is outstanding; they are very friendly and service is prompt. We did not have hot water one evening and the next morning when I talked to the front desk about it they had a guy there in less than 3 minutes who fixed the issue. The landscaping is pristine and beautiful. The only issue in my mind is they could have more staffing at the Golden Bar and the Pool Bar during busy times.

Finest was a beautiful resort and the staff was amazing!!