Finest Playa Mujeres

I recently stayed at Finest Playa Mujeres from 26 May - 3 June, 2026, for my daughter's destination wedding. I cannot express how perfectly things went. Hector Huerta was the wedding planner and did an amazing job (to include the reception). Both sides of the family were impressed with not only the wedding but also the resort and restaurants. I would highly recommend Finest Playa Mujeres for a destination wedding and / or vacation. The entire staff is incredibly hospitable and kind.

We had a wonderful overall experience because the resort itself is marvelous, but the internal communication between departments severely needs improvement. First, I emailed a request for my daughter’s birthday cake days before arrival. When I followed up, nobody could find it. I was bounced back and forth between Concierge and Guest Experience with no initial solutions offered until I explicitly asked if they could at least manage a slice of cake. To their credit, they beautifully made up for it the next day by sending a chocolate cake, champagne, and adding extra balloons to our decorations, which we truly appreciated. However, communication failed again at check-out. Concierge called the night before to confirm our airport transfers and scheduled a bellboy for 12:00 PM. At 12:05 PM, no one had arrived. When I called to follow up, the agent had no record of the request in the system. Frustrated, we just wheeled our own luggage down, only to run into the bellboy downstairs who said he was actually on his way to us. Lastly, staff friendliness was inconsistent. Some servers looked like they were being forced to work and weren't very welcoming. However, there were exceptional standouts: Mr. Victor from The Market Kitchen was incredibly nice and helpful, and Susie and the rest of the staff at the Kids Club were wonderfully friendly. Also, the guide who took us on the Catamaran ride via AquaWorld was exceptional and fantastic at his job.

We loved this stay in Finest, service is the best. Will definitely choose finest again and recommend it to our friends. Thank you for best memories.

This place has lost its service. The resort is still good but the service and food they USED to offer has changed for the worst. Spend your money elsewhere!!!

The beach was beautiful and the wait staff friendly, helpful and pleasant. While not mandatory, you need to tip everyone even if you get a soda. So I am not sure how inclusive that is. The front desk was not very helpful unless you paid the extra money to upgrade your room. They were not flexible and it was not explain to us what it meant if we did not upgrade. Had we done that, my review would be excellent. There was one restaurant we could not go to and none of the regular rooms had ocean views! It was very clean and the noise level was not a problem. Although we did not do any excursions, the people who did go found them enjoyable. We felt very safe during our entire stay.