Finest Playa Mujeres

Pros: Resort was very clean and well maintained. Food choices were good. No reservations needed at most restaurants and very little wait times to be seated. Entertainment was meh but what you’d expect at an all inclusive. Beach was nice. Coffee shop was fabulous. Cons: Hardly and chairs around the pool for the number of guests at the resort. Next to impossible to find a chair if you weren’t up at 5am to reserve one. Biggest issue is the customer service. We had no hot water in our room for three of our seven night stay. This shouldn’t happen at a luxury resort. Yusdelkys and Dalel at the front desk tried to assist, and as compensation gave me a certificate for a room upgrade for my next stay. I have been trying to make a room reservation for 2027 for over a month now, and can’t get anyone to assist me with using this certificate. I’ve tried phone - they can’t help me. I’ve tried emailing customer support numerous time - nobody responds. I’ve tried contacting Yusdelkys directly - messages go ignored and unanswered. If you are lucky enough to stay at this resort with no issues, it’s a nice place. But the customer service experience has quite literally been one of the worst I’ve ever encountered. The lack of communication is truly remarkable. This is a luxury resort in appearance only. Overall guest experience has been a two star at best.

We've been to the Excellence Resorts several times over the last ten years. This was our first time taking our son who is six years old. Overall, it was a great experience. The same level of service, cleanliness, beauty, and food quality can be expected at this Finest. Our son loved the kids club area because of the water activities. The beach area was very nice and water was good for relaxing. The staff was very friendly and accomodating. Our son had a minor accident and the lifeguards, medical staff, and service team was very good in making sure we had everything we need. They checked on us each day afterwards. The only "negative" during our stay was the mosquitoes. They could be an annoyance in the outside seating areas and even the theater area where we spent our evenings. I recommend going to the resort but make sure you pack bug spray. They sell it there but it's $25.

Broken door, broken AC, loud construction noises. Food mediocre other than the filet at Dommo. Top shelf alcohol is more mid-shelf. Kids in our swim up suite.

Great service experience, which is very convenient for families with young children.

Had a wonderful time with my family. My toddler had absolute fun .food and everything was good Had a wonderful time with my family. My toddler had absolute fun .food and everything was good