Finest Playa Mujeres

Fine hotel, stayed for a wedding and was very accommodating. Great with allergies, greeted with booze which we loved

I loved the resort. It was clean, modern, classy, upscale yet friendly. I'd for sure return. I'm vegan and could eat almost everywhere. Each time I went to a restaurant, the host confirmed I was vegan and the server understood for the most part. There was vegan cheese available at the Italian restaurant. It would have been nice to have that available at the other restaurants. It would have also been nice to have a vegan meat option for tacos. I could only ever have veggies in a taco, no cheese, no protein. That was sad because I love tacos. The buffet restaurant could have had better labeling and better options. There was fruit, oatmeal, toast, veggies.

We were extremely disappointed with the level of customer service at this resort, especially given that we chose it as the location for our wedding. Multiple guests did not receive the rooms they had originally booked and paid for, and despite raising these issues, no meaningful resolution or compensation was offered. The lack of communication from the wedding department was particularly frustrating. In the lead-up to our event, they were largely unresponsive, which added unnecessary stress during what should have been an exciting time. Additionally, a romantic dinner that was confirmed to us in advance was never scheduled, and again, no effort was made to correct the mistake or provide any form of compensation. Overall, the experience left us feeling that guest satisfaction is not a priority here. There was a consistent lack of accountability and follow-through, which is especially disappointing for a resort that markets itself as a destination for special occasions.

Came for son‘s wedding. Everything was perfect. The resort, the service, the drinks and food, everything was excellent.

We had an excellent trip. It was our first time traveling with two young boys. They enjoyed the atmosphere and entertainment. The plethora of restaurants was exciting. We loved visiting each one. Our two boys really took to playing pool, with 5 different tables available they never had to wait. The pools and drinks were out of this world. I would highly recommend a return visit should we be out that way in the future. Thank you for everything you have done. Best,