Finest Playa Mujeres

We attended Finest Playa Mujeres for our friend’s wedding in August of 2026. There were 60 of us total and we had a blast. We have stayed at Excellence resorts previously and Finest provides the same great service we know and love. Special shout outs to Alex from the Excellence club bar, Manuel our bartender from the wedding and waiter at The Market Kitchen. And our most favorite staff member of all, Roger from the entertainment team. He made our stay so much fun and extra special.

We stayed at Finest from July 31–August 6, which is much longer than we typically stay at an all-inclusive, but we were so glad we had the opportunity to truly relax and get away. I especially want to call out a few people who really made our stay special. Munther, the restaurant manager, took great care of us every single night. We connected right away, coming from a similar part of the world, and I genuinely hope he’s still here when we return so we can catch up again. The food at La Petite, Brass, Shoji, and Tinto y Tapas was very good. Definitely listen to your servers when they make recommendations — especially Daniel at Tinto y Tapas if you get the chance to have him! A big thank you as well to Priscilla at Finest Club, Rodrigo at the Beach Club House, Aldo who took care of us poolside, and Marco at Shoji. Everyone went above and beyond to make our stay enjoyable. We stayed in a Finest Club swim-up room and were very happy we did. With the swim-up right outside our door, we barely had a reason to visit the main pool! Overall, this is a fantastic resort for families with kids. We had a great time, were incredibly well taken care of, and definitely hope to return again someday!

This resort exceeded my expectations! It’s extremely family-friendly, kid-friendly, and adult-friendly! It checked all my boxes and I will definitely be returning. The service from day 1 to our last day was impeccable.

Clean resort, swim up rooms for kids is amazing and really took our vacation to the next level, food is good

Overall, our experience was average at best. We stayed in the adults-only section of the resort. However, the adults-only swim-up pool bar was rarely adults-only—there were almost always children on our side of the pool. When we informed the concierge, we were told to report it, which was frustrating since we thought telling them was reporting it! Most of our experiences were good, but not great. That said, a few servers were amazing: Fredy at Las Dunas, Miquel at Market Kitchen, Angel at Duke's Lobster & Seafood, and Ricardo at the beach were all fantastic! Unfortunately, service elsewhere fell short. We were missed for turndown service twice during our stay, even though we were never back in our room before 9:00 PM. We reported the issue after the first occurrence, yet it happened again that very night. Additionally, our shower leaked into the main bathroom area. To be fair, we didn't report this right away because we initially thought it was user error, but late in our stay, we realized it was a structural issue. The deck boards were also soft, separated, and felt unsafe in places. We are not strangers to the Excellence brand; my husband and I previously stayed at Excellence Playa Mujeres, where the service and attention to detail were exceptional. Expecting that same standard at Finest, we were deeply disappointed. On many occasions, it felt as though our presence was bothering the staff. We will not be returning to Finest. For future all-inclusive family vacations, we will look elsewhere.