Finest Playa Mujeres

This is unfortunately the worst resort experience I have ever had. Before our arrival, we needed to adjust the length of our stay due to a schedule change. We called and were told the reservation was successfully modified, and that the refund for the unused nights would be issued at check-out. At check-out, we received a printed receipt confirming the refund amount due, and were told it would take 10–15 business days to process. After waiting the full period, we received no refund—only an email stating that our “return confirmation has been modified,” with no explanation. I called again and was instructed to send an email stating I never received the refund, and then to wait another 10–15 business days. The only follow-up I received was a generic reply saying my concern was “under review.” I checked out in September, and it is now November. I have received no money, no resolution, and no genuine communication. This doesn’t even begin to include the unprofessional behavior from customer service when you call, the mosquito issue and one staff member on the property I visited, which made the experience even more stressful. For a resort that advertises excellence, luxury service, and professionalism, this situation has been extremely disappointing and unacceptable. I hope management actually addresses this, resolves it, and prevents other guests from going through the same experience. I will be continuing to share this publicly until my refund is resolved.

Great room location, nice small resort, friendly wait staff. Food was definitely sub par, was always cold regardless of the restaurant. The lack of reservations at each was lousy. We were told 45 mins at one, go try another. Go to the next and was told an hr, go try another. This was a recurring issue. Then I'm forced to pay for my 13 yr old son as an adult but yet they don't allow him into a few of the restaurants claiming he isn't an adult until he's 18. That's absolutely ridiculous! Then why am I paying for him as an adult?? If you decide to go, stay in building 4000. We had room 4007 which was lovely.

Awesome family atmosphere and we had Juliate as a server and she was 100% the reason for our great experience. The food was great but the service was even better, thanks Juliate!!

Everything was fantastic. All expectations were surpassed. Food was always tasty, staff went way above any expectations I had. The room was clean, the beach was fantastic, the pools were always clean and inviting. We will be back again (and again and again). The only thing I'd suggest was that a few times in the evenings or afternoons we found ourselves looking for something to do with our 1.5 year old son. The music was a bit too loud for his liking, and he was a bit too small for most of the water slides. He would have loved an open grassy area to kick a ball, or a slide/swing set, etc. Bingo/trivia was great, as he could run around the theater while we could participate casually in the games.

Excellent service and we would highly recommend your resort!! Every staff member was friendly and was willing to take care of us! The whole resort was extremely clean and well maintained. We were there for a wedding and that experience was amazing!!