Finest Playa Mujeres

Overall: Modern resort with clean rooms, family friendly pools and activities, beautiful grounds and beach. However, service and food are mixed at best and need significant improvement. The good: - Rooms are modern and clean: we stayed in a family suit which was perfect for our 1.5 and 7 year old. Stocked included mini fridge was that can be restocked as you wish. - Pools: several pools to choose from including kids water slides and pool in the Kids Club. Our kids were never bored with options. There is a seperate adult only pool as well - Beacb: long white sand beach, relatively clean. Yes there is some minimal algae right at the shoreline but they keep this very well maintained and guests are able to walk along the shore with no issues.l - Amenities/grounds: beautiful well maintained, and plenty of bars to choose from. The Bad - Service: Reason for my 1 star deduction is that service is mixed. When paying $2000/night, I expect everyone to work with me when I bring up an issue rather than be dismissive. We often called guest services from the room with no answer sometimes for half an hour and had to dial multiple times to get a response. We had to change rooms 5 nights as we had a seperate reservation on night 6. We asked if we would do late checkout or early check in so there wasn’t a 3 hour gap from 12-3 where we didn’t have a room, this was during our son’s nap time. The front desk staff was initially dismissive and said “we are very busy, you need to checkout at 12”. I understand that they may not have flexibility but the tone was less than ideal. They did provide us with a room to fill the gap between 12-3. We asked for our son’s baby bottles to be washed before we departed for our flight. They had refused to give hs any detergent to wash our bottles but had agreed to wash the bottles daily for us which was very nice. However, bottles were left unwashed when we left them out for room service to pickup before our flight. Some of the baristas at the coffee/desert shop had an attitude as if they were doing us a favor by give us coffee drinks (included in the stay). Again, this may seem like minor issues but when you are paying the premium for this resort, I expect nothing but outstanding service from every staff member. - Food: hit and miss. Mexican food was terrible, they have clearly made it “Americanized” for tourists and did not look authentic. Market Kitchen has some decent options but Finest Punta Cana had much better breakfast and dinner buffets which this Finest can learn from.

As returning patrons, we truly enjoyed another stay. If you are seeking entertainment and "chill" fun, they offer it here. There are tons of activities to do during the day and evening. Since this is a family friendly hotel, we recommend getting to restaurants and activities early. There can be a bit of a wait. Would we come for a couples trip, probably not, but with family, absolutely.

The Finest Resort is large with several restaurants, amenities and activities. We were part of a 19 person family group, 3 generations. The all-inclusive arrangement made it easy for everyone to do as they please during the day but it was too large a group for us to make arrangements through the resort to eat dinner as a group. I would give 5 stars to the staff and cleanliness of the resort. They were very accommodating, from the front desk to the wait staff to housekeeping. Unfortunately I can only give 3 stars for the caliber of the food which was only mediocre. The drinks were also very weak. We had a nice time but must admit I will not be doing an all-inclusive of any sort in the future. Too big, too many people and middle of the road food.

We stayed in the excellence club area for six days around the holidays and had a great time. Overall, the resort is exceptionally clean and well maintained. It is easy to get a chair on the beach or at the pool in the adult only section. The staff is incredibly friendly and helpful. The food is average too good for an all inclusive overall nothing special. The French restaurant was our favorite and the Italian was our least favorite. There was excellent communication from the management staff on any issues although it took multiple attempts with guest services to confirm transfers and other items overall this is a great resort for families and especially multigenerational families and being able to stay in the adults only section there’s a positive.

The Finest Playa Mujeres is a unbeatable resort you will not get the personalized attention and service anywhere else the dining is 5 star dining, the staff is polite and the grounds are beautifully kept always Mr Javier Cambrainis "Food & Beverage manager" has gone out of his way for us once again making sure our dinners were extra special arranging a special Indian Dinner at Shoji that was Incredible he has a chef that knows how to cook curry it is actually a hard cuisine to master and it was perfect, he also brought his signature chocolate strawberry desert plate for us he knows it is one of our favorites, and sushi dragons too, he also helps us with booking unlisted entertainment such as bike tours and arranges for dinner reservations so we do not have to wait in long line ups. My family and I have gotten to know Mr. Javier Cambrainis very well over the years my family and I have been staying at the Finest since its opening in 2015 we have stayed about 25 times now and we continuously come back because of the special attention that Mr Javier Cambrainis pays to us he is a great asset to this establishment he has gone above and beyond in helping us with whatever we need and we feel completely at home in the Finest because of this great man. I would also like to mention Miss Dalel Nasta "Public Relations Manager she is a incredible addition to the finest, I see her hustle all day and she is a absolute joy to be around she has helped me everyday with booking dinners, my favorite sushi dragons from shoji and entertainment the last couple of years and without a doubt she is a wonderful addition to the Finest management crew. Miss Dalel Nasta is also highly responsive to emails I must have emailed here about 30 times and she responds right away and this is very good you are never left waiting she has become another one of my favorite people at the Finest and I look forward to seeing her and Javier every year we return. I also want to mention Rocky from Gusto he has also been at the Finest for a very long time and he is a high energy happy guy he is always a pleasure to be around he is outgoing and always on his toes running to go out of his way for us another incredible manager. These people work hard and are awesome individuals we love them all and appreciate their kindness it makes our family holidays special that is why we keep coming back.