Finest Playa Mujeres

We had a wonderful stay! Alejandro with the entertainment department was the main reason we had such a great time! He is wonderful and made us feel like family! We will be coming back for sure- probably mostly to see him!

Perfect for family. Food is the best! The entertainment here is really good, especially Giovanny, he is modest and polite, very knowledgeable and thoughtful. We joined his biking tour, he gave a history talk about Cancun, it is easy to see that his pride for his country. He is also an excellent pickleball player. Always come prepared and adjust to the player’s level. Thank you Giovanny for making our vacation memorable!

Extremely disappointing experience with the hotel and its customer service. My flight was canceled due to severe weather, and I was traveling with both a child and an infant. United Airlines could not provide an alternative flight until the end of my planned trip, so unfortunately, I had no choice but to cancel the entire trip. The airline, ground transportation company, and activities I had booked all understood the situation and issued refunds. This hotel was the only one that refused to do so. What was most disappointing was the lack of understanding and compassion from the hotel’s customer service. When an unexpected situation like a weather-related flight cancellation happens—especially when traveling with a child and an infant—you expect some basic consideration and flexibility. Instead, I was left feeling that once they had my money, my situation simply didn’t matter. A hotel may provide good service while you are physically staying there, but true customer service is shown when something goes wrong and a guest genuinely needs help. Unfortunately, that was not my experience here. I am extremely disappointed and will think twice before ever booking this hotel again.

We had such a wonderful stay at Finest Playa Mujeres with our family, including two teenagers, and there really was something for everyone. The food was excellent and there were plenty of options for different dietary needs. My mother is pescatarian and has a shellfish allergy, and she always found something she could enjoy. Her absolute favourite was the tuna steak at Duke’s — she loved it! The kids were also big fans of the room service and definitely took advantage of it throughout our stay. The service across the resort was fantastic. Our housekeeping staff did an amazing job, and the restaurant and bar staff were consistently friendly, attentive and welcoming. But the biggest highlight of our vacation was definitely the entertainment team! Yael, Roger, Marcus, Kevin and Giovani were absolutely wonderful. They were so sweet, enthusiastic and genuinely seemed to love what they do. We had so much fun joining in with the activities, including painting classes, aqua aerobics and bracelet making. They created such a fun atmosphere and really helped make our vacation memorable. Mexican Fiesta Night was another highlight — fantastic food, great entertainment and such a fun evening for the whole family. Overall, we had an amazing family vacation. The beautiful resort, great food and excellent service were everything we hoped for, but it was the wonderful staff — especially the entertainment crew — who really made our stay special. We would happily return!

This is our second time staying at the finest. Some things have changed since the first time. The best part of the trip was the staff especially the entertainment crew. Roger Alejandro who we first met at the excellence is now working here and he is always so friendly and pleasant. On our last day he met us in the lobby and gave us some crafts and a painting that he made, this made us feel so special. Kevin the supervisor went out of his way to set up a special cantarita painting craft because we missed it the previous day. He stayed and spoke with us and really made it pleasant. Yael, Emiliano, and the other entertainment crew who played pickle ball, volleyball and did the bike ride with us were so fun and always willing to go out of their way to make sure we were having fun. We are vegan and our first time here food and beverage greeted us at check in and made sure we would have all the food that we’d like. This time that did not happen, every restaurant has a plant based menu but some have the same exact menu with no variety. Las Dunas the beach restaurant had the best options and those options were not available at the other restaurants. The breakfast buffet did a great job at making us vegan waffles from day 1 and the server Norberto and Manuel made sure we had what we needed and were happy to make special requests for us. On our last night Javier from food and beverage spoke with us and he was able to fulfill a special request for dinner that night. The desserts were excellent this is something that improved since the last time. Overall we had a good time, but for plant based guests they should make more of an effort to make sure they have food that is enjoyable and has variety.