Finest Playa Mujeres

We just got home from a fantastic nine days at FPM! We visited FPC in summer 2025, and while we preferred FPC's layout, everything else was better at FPM. We've also stayed at EPM five times over the last 15 years. Safe to say, we're Excellence fans. We stayed in a Finest Club Family Suite Swim-Up (Room 5051), and it was stellar. It offered great access to everything in the resort. It is a bit noisier since it's directly across from the Finest Club Lounge, but that wasn't an issue for us at all. In fact, we enjoyed the convenient location. We traveled with two other families (nine people total). One family stayed in a Finest Club Swim-Up, and the other had a Finest Club Rooftop Suite with a private plunge pool. Their rooms were great as well. We were pleasantly surprised to find higher-end liquor offerings available throughout the resort rather than only in the Finest Club Lounge. We love Señorío Mezcal, Herradura Tequila, and Don Julio, and all were widely available. The Finest Club Lounge itself wasn't anything particularly special compared to the Excellence Lounge, but the liquor selection was excellent. I can't remember the bartender's name (at finest lounge), but he worked almost every night except one and was fantastic. He made incredible smoked cocktails for us, including mezcal old fashioneds and traditional old fashioneds. He also went above and beyond for our kids, creating mocktails with lemonade, lychee, and cranberry juice. They thought they were so fancy! The food at Le Petit Plaisir and Dommo was significantly better than at the other restaurants. It reminded me of the quality Excellence Resorts used to have across all of their restaurants years ago. The others were good, but these two really stood out. The only other standout for us was Duke's. The lobster tails were amazing, and the crab cake appetizer comes with a stone crab claw that my kids loved. The staff was wonderful and let us order several of the claws without ordering the full crab cake appetizer. Gusto was a great breakfast option, though I do wish they offered dinner a few nights each week since my kids tend to prefer that type of food. The bartenders in Legends were probably my least favorite, they were never busy but they did not do much to try to get our attention or help us out. One night, one of the guys took over 10 minutes to change out a trash bag, never seen that before! Also their liquor options were the worst along with the central plaza bar across the resort. My kids (ages 7 and 9) had in-and-out privileges at the kids club and really enjoyed the freedom. It was easy to communicate with them throughout the resort using their Apple Watches on Wi-Fi, and we never felt uncomfortable giving them a little independence. I do wish they had more activities throughout the day for kids that weren't inside the kids club. The central plaza had things going on each day, but that was for adults. My younger daughter has a dairy allergy, and I have a peanut allergy. Every restaurant went above and beyond to ensure neither of us had an exposure. There were plenty of options for her at every restaurant, including desserts, which is not common in her world! The Sweet Corner was our only disappointment in that regard, as she could only have the lemon or orange sorbet. Everything else contained dairy. I was also very happy with the non-dairy milk options available throughout the resort, including at the buffet and Gusto, so she could enjoy cereal if she wanted. Several years ago, we participated in the mezcal tasting at EPM and had been talking about the Black Poison mezcal ever since. When I saw it was still being offered, we immediately signed up. Our group was able to arrange a private tasting for six people. Emmanuel, the sommelier, was outstanding. He did a fantastic job explaining each mezcal and guiding us through the tasting with orange, lemon, pineapple, and other pairings. We enjoyed it so much that our group ended up purchasing quite a bit of mezcal. He also told us about the Mexican Experience, so naturally we signed up for that as well. We ended up with another private tasting, and Emmanuel arranged for us to stay at the French restaurant for dinner immediately afterward. This experience focused on other agave-based spirits rather than tequila or mezcal, including sotol, charanda, raicilla, bacanora, and xila. They were all excellent. Emmanuel explained how each spirit differs, where it comes from, and what makes it unique. I highly recommend both experiences. As if that wasn't enough, Emmanuel also arranged a private table for us at Mexican Night, right in front of the stage, so we didn't have to wait in line for dinner. I truly can't say thank you enough to Emmanuel for helping create some of the highlights of our trip. We spent every morning at the beach, and Eduardo and Pita were always there to get us set up and settled in. Eduardo went above and beyond one day by keeping my daughters' seashell collection "safe" behind his station while we went to breakfast. Beach drink service could have been a little faster at times, but honestly, it was still very good overall. The non-motorized water sports were excellent as well. We tipped one of the staff members to take us out on the Hobie Cat, and it was one of our favorite experiences. We got to see some of the most beautiful water, jump off the boat, and swim for a bit. We also kayaked twice, and my kids absolutely loved it. We also rented jet skis, which was a blast. They had a drone operator filming throughout the ride, and it was really cool to watch the footage afterward. Of course, we bought the video. It was simply too good not to. Overall, this was an exceptional trip. While we slightly preferred the layout at FPC, FPM exceeded our expectations in nearly every other category. The staff, service, rooms, experiences, allergy accommodations, and overall atmosphere were outstanding, and we wouldn't hesitate to return.

Always a great stay at the Excellence group of resorts. Beautiful facilities and such great staff. We would stay here again.

Let me start by saying how excited I was to spend a family vacation with my family. We haven’t had a family vacation in many years. This resort and its staff single handedly ruined our vacation on day one. I have never experienced a vacation where they micro manage everything you do. There is zero flexibility and while most of the staff is friendly two in particular completely failed. First the “all inclusive” is not real all inclusive. When you get to the hotel you’ll find out that you have to have a particular room in order to gain access to most of the restaurants and areas of the resort. What completely destroyed our vacation is Kevin in building 6 and the bartender on duty on July 25, 2026 who decided to single me out for bringing my 2 year old nephew who was completely quiet into my Mothers room. Although this building is adults only and I completely respect that. I only brought him to see my mother in that building because we saw a white woman with 2 grandchildren running through the same building and another white teen in the lobby. I point that out and was completely upset about the selective enforcement. I told them they were wrong and then asked for the manager. The manager although wasn’t rude, she failed to acknowledge the wrong and made excuses for her staff. Dalel Nasta was the manager and failed me as a customer as well. My family and I had a total of 3 rooms at this resort totaling well over $15K in fees and they gave us so much anxiety for the duration of the trip with rule after rule that only seemed to apply to non-white guests. Needlessly to say, I will not be going to any resort by this brand. The food was mediocre, there were raccoons (4) that invade the trash cans to be exact, and don’t get me started on the constant asking of which room I’m in to make sure I’m not using all inclusive services that apparently only applied to one of the rooms we booked. If we had known all this, we would never have selected this resort for our family vacation. I’m truly saddened that we spent so much money to have this level of experience. There is nothing fine about finest playa mujeres. This NOT a luxury hotel and take that from someone who frequently stays at Ritz and JW brands. If you want a resort that micromanages your entire stay, then feel free but my family and I will never spend our money with them again.

They micro-manage your stay. Let me give context. This was a family trip. We stayed 3 nights in an average room meaning we didn’t pay extra for a fancy view or private pool etc which we were fine with that. Our family stayed in another room with a private pool and another member was in the adult section only. Treatment and service: There were children in the adults only section and when we were over there with our nephew who was asleep a member from the resort singled us out stating we couldn’t be there with our nephew. We said ok but we pointed out another child who was in the hallway at the same time and they ignored us. Unfortunately the situation escalated bc what we didn’t appreciate was the selective enforcement. That was the start and set a bad taste to our experience. The next morning we tried to have breakfast at Gusto and they told us the only person that could eat there was our family member who was in the adults only section. Isn’t this a family all inclusive? They also said the men couldn’t have sleeveless shirts to eat either at Gusto or even the market stating the men’s arms need to be covered. This is a beach resort so naturally folks will be coming from the pool or beach in beach attire so turning away customers who all pay very good money bc they don’t have the sleeve portion to their shirt is just unacceptable. Even at the managerial level they lack empathy. Our last morning 3 of us adults went to sit at the beach around 8am and we unknowingly were in the “exclusive side” and the staff member ran to us to tell that technically only the member with the adult stay was allowed to be there but they’d make an exception after we told them we weren’t staying long. We all paid so much to enjoy our stay and sadly it was interrupted by their selective enforcement and micromanaging. Food: the food is mid at best! The best place was the coffee shop and the pan-Asian restaurant. Legends and room service were terrible. Lacked major flavor, the food is just thrown together and we wait 45 mins at Legends for some basic bar food. The Market is edible, buffet style but unfair this is where you’re resorted to eating bc of the restaurant limitations unless you’ve paid extra as an exclusive customer part of the adults only area. So what’s “all inclusive” about this place? It’s like they want to offer “all the things” but don’t know how to properly manage everything they are trying to do. Just take you’re hard working money and find another resort

We've just returned from our 7th family trip to Finest Playa Mujeres and this will likely be our last. We have been longtime loyalists to the Excellence brand, but this also means we have seen the gradual deterioration of service. We'll start off with the stars of the show (i.e. the reason we kept coming back): *FC Waitstaff-Isabel/Victor: Where do I begin? Isabel is one of the primary drivers for us coming back. She is nothing shy of incredible. We rarely finished a drink before she was back to see if we needed anything. She would always make the trip to our room to see if we needed anything while in our pool. Victor was always waiting in the wings if our drinks began to get low or just came by to make us smile. *FC Beach Concierge-Eduardo/Pita: Both Eduardo and Pita were the perfect start to our mornings. They were always eager to make sure we had everything we needed and had our bed set up in record speed. Eduardo had a couple of coconut monkeys on our final day and was the sweetest goodbye. *Market Kitchen-Margarito: I'm not a buffet person by nature, but Margarito made me want to come by every single morning. Literally, the only morning I didn't go by was on his day off. He is such a superstar and one of the kindest employees on property. He is lightning quick when it comes to bringing you anything you might need and clearing your table. I was so delighted to see he has stayed there throughout the years. I wish I could bring him to all the restaurants. Dommo-Victor/Julieta: Victor greeted us and seated us within moments of walking through the door. Such a welcome set the tone for what would be the best meal we had our entire stay. Julieta was our server and she was absolute perfection. Quick, knowledgeable and everything you could ask for when it comes to elevated dining. My daughter and her friends messaged that they had a 50 minute wait for Brass so we suggested they come to Dommo. Victor had a table set up for them before they even made it through the door. Again, impeccable service in every way. Lizo-Enrique: Okay, Enrique was just hilarious. He was funny, charming and definitely made our meal special. He was a new face to me and mentioned Lizo wasn't his normal restaurant. Honestly, I kinda wanted to see where his normal assignment is because he must be a all-star if he was this fun in a different restaurant. Hydrotherapy-Alan/Betzaide: Both Alan and Betzaide were wonderful and made our hydrotherapy sessions so relaxing. They each had a very calming presence and our experience with Alan made us want to do hydrotherapy the next day with Betzaide. Diamond Ritual Massage-Dara/Gabriela: If I could steal these two to be personal masseuses, I would! My husband and I were in a state of total bliss when we walked out of the spa. My only regret was not getting this done immediately upon arrival as I feel it would have put me on Cloud 9 the entire time. *Honorary shout-out to Jacqueline at the spa check-in desk. Did we have a terrible stay? No. Was it the best one? No. If you have never been to this property before, you will undoubtedly enjoy yourself. We have come 7 times over the years and have booked the imperial suite several times. I understand that times are hard and some cuts have to be made. That being said, providing solid customer service costs this brand nothing. In fact, that is what made the Excellence brand what it is (used to be). They used to offer fun imperial suite perks like daily champagne, a bottle of Clase Azul, a special dinner you could have on your patio, a butler to make reservations for you, you could order from the restaurant menus and have it delivered to your room, and the list goes on. Those are all gone. For transparency, we paid more than $1,500 per night for the imperial suite. Upon check-in, the concierge mentioned we were entitled to a one hour bartending service in our room, but if we wanted my daughter and her friends to join us, it would cost $150 more as they would charge $50 per person. That's definitely new. We reserved a seaside cabana in advance for my daughter and her friends, but were told by Fernando (pool concierge) that it was exclusively for them so (for example) if my son wanted to go sit with his sister, we would have to reserve a second cabana. I went by the FC lounge to inquire about a reservation for hibachi and was told to go to the Guest Experience desk in the lobby. In years past, concierges were able to help with these reservations as a perk for the imperial suite. This time around, absolutely not. T FC Lounge Concierges-Gabriela/Alberto/Alan: All 3 need a MasterClass in customer service. Guest Service Manager-Dalel: She sought us out during previous visits, but walked past us on several occasions this time around. I wish she had made time for us on this stay as I feel she could have helped.