Finest Playa Mujeres

Everything was incredible. It was such a beautiful vacation for us. We are especially grateful to Lorena, the manager at Brass Restaurant, Regina, the hostess and Henry, our waiter, who went out of their way to make our daughter’s first birthday a really special one. Thank you from the bottom of our hearts! ❤️

We have great experience with our stay. We love Brass restaurant. Our waiter Pascual and manager Lorena provide the outstanding service every time we dine in this restaurant. Quality of food and service is outstanding.

Pascal Mesero provided excellent service. The food in Brass restaurant was great. We really appreciate staying in the Finest resort. Lorena- the supervisor, was also very nice to us. Would really recommend it

I normally would not leave a review before actually arriving at a resort, but with our wedding now only 12 days away, I feel like I need to share the experience we have had so far in hopes that someone in management will take our concerns seriously. We chose Finest Playa Mujeres for one of the most important events of our lives and are bringing a large group of family and friends to the resort to celebrate our wedding. Unfortunately, the planning experience leading up to our arrival has been incredibly stressful and disappointing. Our experience working with Roxana has been especially frustrating. Communication has been inconsistent, getting clear answers and confirmations has been unnecessarily difficult, and at this point—less than two weeks before we arrive—I am still having to repeatedly follow up on details that should already be finalized. Planning a destination wedding already requires putting an enormous amount of trust in a resort and its wedding team because you cannot simply stop by the venue and handle things in person. When you are spending this much money and asking dozens of guests to travel internationally for your wedding, you expect a certain level of communication, organization, and reassurance from the people coordinating it. Unfortunately, that has not been our experience. We check in in 12 days, and instead of feeling excited and confident that everything is taken care of, I am stressed about whether details we have discussed and requested will actually be handled. At this moment, based solely on the wedding-planning experience we have had leading up to our stay, I could not recommend Finest Playa Mujeres to another bride planning a destination wedding. I genuinely hope that changes. We have been looking forward to this wedding for a very long time, and I am still hopeful that once we arrive, the resort and wedding itself will be everything we hoped for. I fully intend to update this review after our wedding to reflect our complete experience—good or bad—and I would be more than happy to change my opinion if the resort makes things right. For now, I am hoping someone from management sees this and helps ensure that the remaining issues are addressed before we arrive.

My stay at Finest Resort Cancun was a wonderful experience. The rooms were spacious and clean, and the service was excellent. The food at Buffet Market was outstanding. Munther Shawa provided us with exceptional service and assisted us with our restaurant reservations. I give five stars to the customer service provided by Munther Shawa, which helped make my birthday celebration truly memorable.