Finest Playa Mujeres

Some of the staff are too rude that almost ruin your day even when you experience a lot of good things

The Finest Resort was a wonderful family vacation. The staff was excellent and extremely attentive. Facilities were great. Gym had everything one could need for a hotel workout. The beach was gorgeous with the shaded areas. Food was as expected from a resort. Loved the idea of not needing reservations for dinner expect for the hibachi. Rooms were clean and well maintained throughout the stay. The rooftop terrace had a gorgeous view of the ocean. The childrens' rooms had a walkout pools. Honestly, for the price, location, service, and amenities, it was a fabulous vacation. Only complaint has nothing to do with the staff or the resort but lies in the consideration of other adults. The adult portion of the pool was strictly designated for adults. However, many adults decided that babies, toddlers and elementary age children were appropriate for the pool area and the pool itself. There was no true guidance by the staff to enforce a strict adult only portion of the pool and chair region. Numerous times, there were more children in the adult portion of the pool than the designated family area. It became quite frustrating.

This resort was above and beyond what we expected. Alan at the beach was phenomenal and made our experience very special. We would return just for his service alone

The resort is amazingly beautiful. My son said he felt like he was on the set of White Lotus lol. Our room 1003 was beautiful with a private pool only caveat was it is located next to staff room and it’s loud by 7am. Also housekeeping, pool cleaning and restocking mini bar was not consistent. I spoke to the manager about these issues and the lack of service at the beach (it was really bad a few days no one comes for hours) and he was incredibly professional and kind about sorting this out and arranged a nice dinner for us our last night which we greatly appreciated. We loved Dukes and Brass restaurants! Food and service at both were excellent ! The sweets corner was my daily latte and sweet stop, it’s a great spot. Edith provided excellent service in the Sweets Corner. Shijo the sushi was ok to not very good unfortunately but appetizers were good and the service was excellent from Daniel. The buffet at the Market was good with lots of variety and great service by Caesar, I believe it was. Lido was ok for us. We ate there our first night. Not a lot of options on the menu that enticed us but food and service were good. Room service had a good breakfast my son loved the pancakes and waffles. We tried room service dinner and it was just ok. We had fun going out on the caddy and enjoying the different pools. I loved the tropical juice bar by our room and that pool was usually quiet and so nice in the later afternoon to early evening for a swim. We did a boat tour from the guys on the beach there to Isla Mujeres which had been one of my very favorite places but it’s so crowded and over built now I was sad to see how built up it was and boats just everywhere making it hard to get into the water between the boats people. But a fun trip to see the Island again after many years. Food on Isla is amazing !!! Best fish tacos and ceviche so makes the trip worth it and the snorkeling at the ship wreck on way back is really fun. Guys running the tour are friendly and professional and was a good price. Resort had fun entertainment in the pm that was all kid friendly it seemed. We didn’t spend any time in the inside bars. We spent majority of our time on the beach or at the pool which felt like a slice of heaven. I’ve been coming annually to biannually to the area for aver 20yrs it’s such a special place, the food, culture and people are all wonderful.

After an unexpected change in plans, we returned to Finest Playa Mujeres for the second half of our vacation—and it reminded us exactly why this resort continues to be our family’s favorite. What truly sets Finest apart isn’t just the beautiful property or consistently excellent food; it’s the feeling that you’re genuinely welcomed home from the moment you arrive. The atmosphere is warm, relaxed, and effortless, making it easy to settle in and simply enjoy your vacation. Our son had an absolute blast at the Kids Club, proving that a caring, engaging team can create even more memorable experiences than the biggest water park. The service throughout our stay was exceptional, and there are so many team members who made our vacation special. A heartfelt thank you to Gabriel and Emanuel at the Finest Club and Glow Bar for the fantastic cocktails and friendly conversations; Jose Maria, Leydi, and Luz at ONE Spa for helping us relax and recharge; Alex at Reception for the warm welcome; Ivan, Javier, and Erick at Gusto for outstanding service every morning; Victor and Juliana at Dommo for wonderful dining experiences; every server at Le Petit Plaisir for consistently making dinner feel special; Wilbur at Legends for always taking great care of us; Cornelio at Aqua Bar for keeping the vacation vibes going poolside; and Azucena, Marian, and Salma at the Kids Club for making our son excited to come back every single day. Luxury is more than beautiful rooms and great restaurants—it’s how a place makes you feel. Finest Playa Mujeres has mastered that. We can’t wait to return.