Finest Playa Mujeres

Had an amazing time. but the place needs some policy upgrades. Goods:- We stayed at the finest club. Room was great, clean, and fully stacked when you check in. Beach is few steps away, you can hear the parties at night, but not to the level of annoyance. Many different restaurants, and great kids club area Needs improvements:- Front desk and concierge are a bit cold, they dont seem to be very happy to be there. Food is bland, not so great, not so bad, but some of the dishes are just not a good combination in my opinion Either book Spa before you come in, or you have to go to the club house desk to book, and those guys are not the friendliest, its like they just want to get it over with. The bad:- Beach Chair hogging !! At the beach, if you are not at the beach at 7:30, you will not get a good seat, you will sit at the very back or no chair at all. Guests wake up, go hog chairs at the front, and then leave. You come in at 9, and they will tell you all chairs in the first 4 rows are reserved, but no one is sitting there and no one is in water. the policy is, reserve a chair and they will hold it for you for a couple of hours, you come back, and the 2 hours reset so they go and come back through out the day so you are out of luck on that day. Unfortunately the check out was not so great. I visit many 5 star hotels and resorts and when you have a ride scheduled, any respectable establishment usually have the front desk inform the guest that their ride has arrived. but not for this resort. Apparently If your not waiting in your little corner at the front gate as if I am in time out, the ride will come and leave without you ever knowing. So I missed my ride, and then they called a taxi for me and the car that came didn't even fit us. The resort failed to ask for a taxi that fits 3 people with 2 large bags, and a stroller.

Stayed at Finest July 22-29 and Munther Shawa guaranteed us a 5 star experience. We were a group of 23 with children, adults and seniors and a fine time was had by all. Food was amazing and people complaining about food are out of their minds. The Tapas was very much like what I had in Barcelona last year. The steaks were good as was the lamb and duck. Breakfast was amazing every day and we never ran out of choices for lunch. The beach was the best. Clean. No waves knocking us over. The rooms were large, clean, cool and well appointed. The staff were fabulous and took care of our every need. Can't wait to go back. A little pricey but worth it for sure.

First time visiting Finest Playa Mujeres. Check in was quick. Room was clean and got the room we had requested (we know it depends on availability). Grounds were beautiful and very clean. Pools were nice. Beach was pretty and Jorge provided great service. Favorite restaurants- Brass, Shoji (hibachi table) and Dukes. The kids really enjoyed the Sweet Corner for post dinner ice cream and treats. The service provided was top notch! Staff was very accommodating. We would definitely return to Finest Playa Mujeres.

We just got home from a fantastic nine days at FPM! We visited FPC in summer 2025, and while we preferred FPC's layout, everything else was better at FPM. We've also stayed at EPM five times over the last 15 years. Safe to say, we're Excellence fans. We stayed in a Finest Club Family Suite Swim-Up (Room 5051), and it was stellar. It offered great access to everything in the resort. It is a bit noisier since it's directly across from the Finest Club Lounge, but that wasn't an issue for us at all. In fact, we enjoyed the convenient location. We traveled with two other families (nine people total). One family stayed in a Finest Club Swim-Up, and the other had a Finest Club Rooftop Suite with a private plunge pool. Their rooms were great as well. We were pleasantly surprised to find higher-end liquor offerings available throughout the resort rather than only in the Finest Club Lounge. We love Señorío Mezcal, Herradura Tequila, and Don Julio, and all were widely available. The Finest Club Lounge itself wasn't anything particularly special compared to the Excellence Lounge, but the liquor selection was excellent. I can't remember the bartender's name (at finest lounge), but he worked almost every night except one and was fantastic. He made incredible smoked cocktails for us, including mezcal old fashioneds and traditional old fashioneds. He also went above and beyond for our kids, creating mocktails with lemonade, lychee, and cranberry juice. They thought they were so fancy! The food at Le Petit Plaisir and Dommo was significantly better than at the other restaurants. It reminded me of the quality Excellence Resorts used to have across all of their restaurants years ago. The others were good, but these two really stood out. The only other standout for us was Duke's. The lobster tails were amazing, and the crab cake appetizer comes with a stone crab claw that my kids loved. The staff was wonderful and let us order several of the claws without ordering the full crab cake appetizer. Gusto was a great breakfast option, though I do wish they offered dinner a few nights each week since my kids tend to prefer that type of food. The bartenders in Legends were probably my least favorite, they were never busy but they did not do much to try to get our attention or help us out. One night, one of the guys took over 10 minutes to change out a trash bag, never seen that before! Also their liquor options were the worst along with the central plaza bar across the resort. My kids (ages 7 and 9) had in-and-out privileges at the kids club and really enjoyed the freedom. It was easy to communicate with them throughout the resort using their Apple Watches on Wi-Fi, and we never felt uncomfortable giving them a little independence. I do wish they had more activities throughout the day for kids that weren't inside the kids club. The central plaza had things going on each day, but that was for adults. My younger daughter has a dairy allergy, and I have a peanut allergy. Every restaurant went above and beyond to ensure neither of us had an exposure. There were plenty of options for her at every restaurant, including desserts, which is not common in her world! The Sweet Corner was our only disappointment in that regard, as she could only have the lemon or orange sorbet. Everything else contained dairy. I was also very happy with the non-dairy milk options available throughout the resort, including at the buffet and Gusto, so she could enjoy cereal if she wanted. Several years ago, we participated in the mezcal tasting at EPM and had been talking about the Black Poison mezcal ever since. When I saw it was still being offered, we immediately signed up. Our group was able to arrange a private tasting for six people. Emmanuel, the sommelier, was outstanding. He did a fantastic job explaining each mezcal and guiding us through the tasting with orange, lemon, pineapple, and other pairings. We enjoyed it so much that our group ended up purchasing quite a bit of mezcal. He also told us about the Mexican Experience, so naturally we signed up for that as well. We ended up with another private tasting, and Emmanuel arranged for us to stay at the French restaurant for dinner immediately afterward. This experience focused on other agave-based spirits rather than tequila or mezcal, including sotol, charanda, raicilla, bacanora, and xila. They were all excellent. Emmanuel explained how each spirit differs, where it comes from, and what makes it unique. I highly recommend both experiences. As if that wasn't enough, Emmanuel also arranged a private table for us at Mexican Night, right in front of the stage, so we didn't have to wait in line for dinner. I truly can't say thank you enough to Emmanuel for helping create some of the highlights of our trip. We spent every morning at the beach, and Eduardo and Pita were always there to get us set up and settled in. Eduardo went above and beyond one day by keeping my daughters' seashell collection "safe" behind his station while we went to breakfast. Beach drink service could have been a little faster at times, but honestly, it was still very good overall. The non-motorized water sports were excellent as well. We tipped one of the staff members to take us out on the Hobie Cat, and it was one of our favorite experiences. We got to see some of the most beautiful water, jump off the boat, and swim for a bit. We also kayaked twice, and my kids absolutely loved it. We also rented jet skis, which was a blast. They had a drone operator filming throughout the ride, and it was really cool to watch the footage afterward. Of course, we bought the video. It was simply too good not to. Overall, this was an exceptional trip. While we slightly preferred the layout at FPC, FPM exceeded our expectations in nearly every other category. The staff, service, rooms, experiences, allergy accommodations, and overall atmosphere were outstanding, and we wouldn't hesitate to return.

Always a great stay at the Excellence group of resorts. Beautiful facilities and such great staff. We would stay here again.