Finest Playa Mujeres

My family (6 adults and 5 children) spent a week at Finest Playa Mujeres in early July to celebrate my wife’s birthday. For the most part, everything was great! The airport transfers by Seasons Tours were flawless. They were on-time each way and their instruction were clear which is especially important at the chaotic Cancun Airport. The weather was hot as expected and there was very little rain the entire week. The kid’s club was popular with the children as was the pool on the family side of the resort. Our junior suite with private pool was nice although a bit plain. Pros 1. The food was very good at all the restaurants with the exception of Brass Steakhouse. 2. Surf & Turf, Las Dunas Beach House, Shoji, Duke’s Lobster & Seafood, and Insieme restaurant were extremely accommodating to our group of 11 and quickly configured the tables so that we could all eat together! 3. Everyone at the resort was extremely courteous and helpful (except at Brass Steakhouse). Specific standouts include Daniela and Noemi!! They are fantastic at both Duke’s Lobster & Seafood and The Market Kitchen. Additionally, Alan serves the beach from the Las Dunas Beach House and he is excellent!! He works the beach making sure that everyone was waited on efficiently and with a smile! 4. The overall experience was nice and we enjoyed our week there. Cons 1. The food at Brass Steakhouse was underwhelming and the staff would not allow our group to sit together even though all they had to do was push tables together…at a time when the restaurant was half-full. 2. It’s difficult to make dinner reservations especially if you have over 4 people in your group and want to dine together. 3. Restocking the mini fridge was sporadic and uneven. 4. The lights and air conditioning are unnecessarily complicated. The A/C is controlled by the resort and the room temperature was definitely not 66 as shown on the A/C control. 5. The main pool swim up bar was understaffed and when there was a crowd (which was most of the time), there was a long wait for a drink. 6. We were three related families traveling together and specifically asked to be near each other. We were placed in three different buildings not near each other. 7. Forget trying to get anything done “pre-trip” by calling their toll-free customer service number. The answer to all questions was “You will need to do that at check-in”. We would definitely go back but as a couple or a smaller group.

I came for a wedding. I had a great time. Staff was friendly and food was good. The only thing I did not like was the AC in my room was not working properly. I had to call for maintenance twice and still was not working properly. I also was not able to lock the bolt inside my room. I was rooming alone so I was a little uneasy. But I had no safety issues.

Very accommodating staff, rooms are cleaned daily, shows are excellent. We will be going back in the future!

Beautifull beach quite atmosphere and kids friendly. Clean room and kind service. Food was good although restaurant selection was limited for the construction and remodelling, but overall wonderful experience to my family. Will visit again!

Unfortunately, working with the resort’s wedding department—particularly our coordinator, Roxanna—has been by far the most stressful part of planning our destination wedding. The biggest issue has been communication, or the lack of it. We were not contacted by our wedding coordinator until approximately 60 days before our wedding. Prior to that, if we had questions or issues with things like our promotional code or guest reservations, it was incredibly difficult to get ahold of anyone. Calling the resort’s wedding department was equally frustrating because getting a response was nearly impossible. Once planning finally began, we were sent large planning packets and repeatedly given deadlines that were not included in our original contract. We were told that if we did not complete things within these newly imposed timeframes, they could not guarantee our selections. Meanwhile, Roxanna often would not answer our questions about the packet in time for us to reasonably meet the deadlines she was giving us. It is incredibly stressful to be told something is urgent while being unable to get the information necessary to complete it. The payment issue has been particularly frustrating. Throughout the planning process, Roxanna repeatedly asked us to make our final payment through a payment link well in advance of the wedding. At one point, we were told that we could not have our preferred venue and time unless we paid approximately 60 days in advance through the payment link. The problem is that our signed contract states that our final payment is due 48 hours before the wedding at the resort. We ultimately had to ask to speak with a manager before this issue was dropped. Even then, Roxanna characterized honoring the payment terms in our signed contract as a “one-time exception” and told us she would allow us to keep our preferred venue and time without paying in advance. That was incredibly concerning to us because, from our perspective, we were not asking for an exception—we were simply asking the resort to honor the terms of the contract we had already signed. We have experienced the same issue with the planning documents. We have repeatedly been told that things must be completed in order to “finalize wedding planning,” with new deadlines and consequences attached to them. Most recently, we were told we had to sign a 25-page “wedding book” by a newly stated deadline, despite the document having no designated signature line or formal method for signing it. When we questioned how we were supposed to execute the document, we were simply told to sign the price breakdown page or somewhere near the total. I genuinely cannot overstate how much unnecessary stress this has added to what should be an exciting experience. I am not even a Type A bride. I don’t need constant updates or someone holding my hand through every detail. I simply expect reasonable communication, timely answers to our questions, and for the terms and deadlines in the contract we signed to be honored without repeatedly having to push back. Ironically, the easiest part of this entire planning process has been working with an outside vendor. Their communication has been straightforward and timely, but the resort charges an additional $1,500 fee to use them. We chose a destination wedding expecting the resort’s wedding department to make planning easier. Instead, we have spent an unreasonable amount of time chasing responses, questioning newly introduced deadlines, and referring back to our original contract to make sure the terms we agreed to are actually being honored. Our wedding has not happened yet, so I sincerely hope the on-site experience is significantly better. I plan to update this review afterward to reflect our experience with the actual wedding. For anyone considering booking a wedding here, keep a copy of your original contract, get everything in writing, and refer back to it whenever you are given a new deadline, payment requirement, or condition.