Finest Playa Mujeres

From the transport , to my last day was amazing. The staff are so friendly and helpful it feels like family. Everything was so clean and organized. Most of the food was good , the drinks were awesome. I will definitely be back.

Buffet was closed for dinner every night except Saturday. What little Night entertainment there was - was poorly organized, ran late, ended early or there was not enough equipment /supplies for guests to participate. Restaurants were hard to access and service took 2 hours so most evenings it was late before you could eat. Only 2-3 restaurants were open each night making wait times long and limiting options and restaurant access difficult. Ice machine in building 4 didn’t work. Gurgling noise on main floor of swim ups was loud and disrupted sleep most nights Aesthetically beautiful, rooms lovely.

We just got home from our trip to The Finest and it is our new favorite resort. I was a bit nervous heading into the trip based on the recent reviews. This resort is amazing. The food, the beach, the service is the best we have had in Mexico. Just to give some reference we have stayed several times at Hyatt Ziva as well as Moon Palace The Grand. The Finest will be our new resort going forward! We traveled with a group of nine, 6 adults and 3 kids age 7-10. We stayed in a swim up suite and it was just perfect. I am shocked that anyone would not give this resort a 5 star. The beach was private and clean! The food was excellent! We will be going back soon! Thank you Finest and please don’t change a thing!!

Why you should come to this resort, absolutely the staff! Why you may want to consider another property, children, weddings, limited adults only restaurants. Although we have traveled extensively over the last number of years, at Excellence properties, we have never left a review. We both felt, this time, we needed to submit a few lines. As noted at the start, if you choose this resort, it will be for the staff. To mention a few standouts; Carlos(aka Charlie), our server, in the only adults only restaurant Dommo, and it’s manager, David. These two individuals saved this vacation, truly. Giovanny , is a cocktail master in the excellence lounge, please do not miss the opportunity to sample one of his cocktails. The two Ricardo’s at the excellence club beach hut and of course our beach server Victor. Again, without them, this would have been a real substandard visit to this property. Finally, Manjuela, in the excellence club lounge, possibly one of the most pleasant, professional and accommodating guest service personnel we have ever dealt with. Notable mention of course, our house keeper, Jazmin, simply wonderful. She created towel art daily for my wife; so wonderful. Now, why you should perhaps consider another property if you are used to the Excellence Brand of properties. The Finest is a family friendly property with adult only amenities. That being said, there are children and families everywhere. There is only one restaurant for adults daily. Of note, you do not need to eat anywhere else, the food and service is Excellence quality. Although we did know this was family focused resort ahead of time, it was overwhelming. So much so, it was hard to hear yourself speak at times due to the noise.

Resort lived up to our expectations. Service was great, food was amazing (too many restaurants to even try in one week) and kids waterpark and unlimited ice cream, iced coffees, pastries at the Sweet Corner was beyond a treat. The spa hydrotherapy treatment was also an unexpected in how unique and one of a kind (or at least not like any spa treatment I’ve had). Rooms were clean, well stocked, among other nice perks such as towel animals and robes. The only cons would be: - the main pool is the warmest and where most people would hang out because of that reason. If the temperature could be increased in the other quieter pools it would spread out the people. We sat at one of the other pools for the afternoon and quite enjoyed the vibe but found the pool temperature too cold for a Mexico resort. Since the main pool was the warmest and had the swim up bars it also attracted the wedding parties and larger groups who would then crowd the bars and hot tubs. Ideally additional bar servers could be added for peak times - consideration for switching the adult pool and the family friendly main pools. The adult only pool was way bigger, had two hot tubs, and had a shallow area where the young kids could play if they weren’t swimming yet. Not sure why the adult pool is bigger on a family resort that caters to a lot of families with lots of < 6 year olds. - it would also be nice to be able to make reservations at the restaurants, even if given a voucher for two reservations per stay so you could enjoy your beach or pool day and not have to rush to get ready as fast. We had a 3.5 year old and you either had to be ready and at the restaurant entrance at 6pm when they opened or waitlist and eat anywhere from 645-8pm. With young kids that’s far too late. My child fell asleep in my arms at dinner 3/7 nights. - lastly the wedding venues by the beach and the volume of the music was beyond loud. On our last night we could hear the music in our room, like lyrics of the songs kind of loud. Music was full blast until 11pm. Again, being a family friendly resort with kids that go to bed before 9pm, it didn’t seem aligned to have weddings with loud raging dance music until 11pm. Overall the experience was great, and would recommend it, but the above feedback are some things that could make it that little bit better for the young families that are dealing with hungry and tired kids that are also out of normal routines and parents trying to just exist some days