Finest Playa Mujeres

Food quality, taste and dish selections has declined from our previous visits. Need better service at Spas.

Amazing family-friendly destination! We came here with a large family group, ages 4 to 84, and everyone had a blast! The staff were incredible and the place seemed very well designed and managed to ensure a great experience for kids of all ages and for families while also maximizing enjoyment for adult guests without young kids in tow. The balance of all-ages, adults-only, and kiddo-centric spaces and activities was just right for everyone to have an amazing time. The lifeguards at kiddo splash pads seemed exceptionally capable and well trained- it was immediately noticeable and appreciated. These were not groggy teens with faded foam flotation buoys (like I was many years ago), they all appeared to be alert and trained professionals who (mostly) looked like they could run and swim forever. One cousin in our party got a bee sting, and the lifeguard expertly removed the stinger and applied tincture of benzoin to ease the discomfort while joking and cheering the kid up at the same time - I was impressed. While parents are of course present to watch their own kids, I was grateful for the professionalism of every member of the resort staff. Almost all staff were bilingual, superlatively capable, and both friendly and efficient. While the resort is not much of a cultural experience (can't be all things to all people), they do an unparalleled job of delivering a safe, fun, and care-free experience to the wide variety of families, couples, wedding parties, and other groups present. If an all-inclusive resort experience is what you are looking for (not everyone's choice, to be sure!), it would be hard to imagine a better-run and more relaxing option than this place. Honestly, the only thing that could make this place better is if they somehow found a way to offset the environmental impact of the whole vacation industrial complex (which is not their job, necessarily, but would certainly be a welcome effort!). That said, if one is planning to vacation at industrial scale with kiddos and adults of all ages, this is a great spot to do it!

Had an amazing time. but the place needs some policy upgrades. Goods:- We stayed at the finest club. Room was great, clean, and fully stacked when you check in. Beach is few steps away, you can hear the parties at night, but not to the level of annoyance. Many different restaurants, and great kids club area Needs improvements:- Front desk and concierge are a bit cold, they dont seem to be very happy to be there. Food is bland, not so great, not so bad, but some of the dishes are just not a good combination in my opinion Either book Spa before you come in, or you have to go to the club house desk to book, and those guys are not the friendliest, its like they just want to get it over with. The bad:- Beach Chair hogging !! At the beach, if you are not at the beach at 7:30, you will not get a good seat, you will sit at the very back or no chair at all. Guests wake up, go hog chairs at the front, and then leave. You come in at 9, and they will tell you all chairs in the first 4 rows are reserved, but no one is sitting there and no one is in water. the policy is, reserve a chair and they will hold it for you for a couple of hours, you come back, and the 2 hours reset so they go and come back through out the day so you are out of luck on that day. Unfortunately the check out was not so great. I visit many 5 star hotels and resorts and when you have a ride scheduled, any respectable establishment usually have the front desk inform the guest that their ride has arrived. but not for this resort. Apparently If your not waiting in your little corner at the front gate as if I am in time out, the ride will come and leave without you ever knowing. So I missed my ride, and then they called a taxi for me and the car that came didn't even fit us. The resort failed to ask for a taxi that fits 3 people with 2 large bags, and a stroller.

Stayed at Finest July 22-29 and Munther Shawa guaranteed us a 5 star experience. We were a group of 23 with children, adults and seniors and a fine time was had by all. Food was amazing and people complaining about food are out of their minds. The Tapas was very much like what I had in Barcelona last year. The steaks were good as was the lamb and duck. Breakfast was amazing every day and we never ran out of choices for lunch. The beach was the best. Clean. No waves knocking us over. The rooms were large, clean, cool and well appointed. The staff were fabulous and took care of our every need. Can't wait to go back. A little pricey but worth it for sure.

First time visiting Finest Playa Mujeres. Check in was quick. Room was clean and got the room we had requested (we know it depends on availability). Grounds were beautiful and very clean. Pools were nice. Beach was pretty and Jorge provided great service. Favorite restaurants- Brass, Shoji (hibachi table) and Dukes. The kids really enjoyed the Sweet Corner for post dinner ice cream and treats. The service provided was top notch! Staff was very accommodating. We would definitely return to Finest Playa Mujeres.