Finest Playa Mujeres

We stayed at Finest from July 31–August 6, which is much longer than we typically stay at an all-inclusive, but we were so glad we had the opportunity to truly relax and get away. I especially want to call out a few people who really made our stay special. Munther, the restaurant manager, took great care of us every single night. We connected right away, coming from a similar part of the world, and I genuinely hope he’s still here when we return so we can catch up again. The food at La Petite, Brass, Shoji, and Tinto y Tapas was very good. Definitely listen to your servers when they make recommendations — especially Daniel at Tinto y Tapas if you get the chance to have him! A big thank you as well to Priscilla at Finest Club, Rodrigo at the Beach Club House, Aldo who took care of us poolside, and Marco at Shoji. Everyone went above and beyond to make our stay enjoyable. We stayed in a Finest Club swim-up room and were very happy we did. With the swim-up right outside our door, we barely had a reason to visit the main pool! Overall, this is a fantastic resort for families with kids. We had a great time, were incredibly well taken care of, and definitely hope to return again someday!

This resort exceeded my expectations! It’s extremely family-friendly, kid-friendly, and adult-friendly! It checked all my boxes and I will definitely be returning. The service from day 1 to our last day was impeccable.

Clean resort, swim up rooms for kids is amazing and really took our vacation to the next level, food is good

Overall, our experience was average at best. We stayed in the adults-only section of the resort. However, the adults-only swim-up pool bar was rarely adults-only—there were almost always children on our side of the pool. When we informed the concierge, we were told to report it, which was frustrating since we thought telling them was reporting it! Most of our experiences were good, but not great. That said, a few servers were amazing: Fredy at Las Dunas, Miquel at Market Kitchen, Angel at Duke's Lobster & Seafood, and Ricardo at the beach were all fantastic! Unfortunately, service elsewhere fell short. We were missed for turndown service twice during our stay, even though we were never back in our room before 9:00 PM. We reported the issue after the first occurrence, yet it happened again that very night. Additionally, our shower leaked into the main bathroom area. To be fair, we didn't report this right away because we initially thought it was user error, but late in our stay, we realized it was a structural issue. The deck boards were also soft, separated, and felt unsafe in places. We are not strangers to the Excellence brand; my husband and I previously stayed at Excellence Playa Mujeres, where the service and attention to detail were exceptional. Expecting that same standard at Finest, we were deeply disappointed. On many occasions, it felt as though our presence was bothering the staff. We will not be returning to Finest. For future all-inclusive family vacations, we will look elsewhere.

RESORT / STAY - We had never been to the resort (or Mexico) before but my husband and I chose this resort for our destination wedding in July 2026. We stayed in an Excellence Club Swim-up. Finest Playa Mujeres is absolutely STUNNING and incredible. There is plenty of shade around the pool / beach areas. The service remained IMPECCABLE throughout our stay - We did have some issues with our room (minibar broke / no cold water in shower) but the staff actioned any issues IMMEDIATELY. Everyone was so incredibly helpful. The service was absolutely outstanding. I am celiac and our group had a lot of allergies / dietary requirements and there was never ANY issues with food. They are SO nice and careful with allergies / celiac - I was not able to eat the food truck as when I asked if they were able to prepare food for celiac they let me know it wasn't safe for me due to cross-contamination which I really appreciated! The overall food at the resort was really fantastic and exceeded my expectations (Dommo, Gusto, Le Petit Plaser, Duke’s Lobster & Seafood). The presentation is stunning. The drinks are STRONG. They are almost TOO strong sometimes! I loved the EC bars as I’m a huge fan of lychee martinis. The guava martinis at the EC pool bar were also FAB. Shout out the amazing staff including Sergio (Dommo), Lu (Dommo), Guilherme (who worked our rehearsal), Roman (EC bars), Carlos (EC Concierge) and everyone else that I am forgetting!!! Most of our wedding guests had NEVER been to an all-inclusive before and they LOVED the resort. We actually had a guest who left the resort to go to another all-inclusive with her dad and she was SO disappointed that she ended up coming back to the resort and booking SAME DAY for the additional 5 days she was supposed to be at the other resort! Our group is already planning a return trip for 2028! I will note I cannot speak to anything for kids as we had NO kids attend with our group – about 90% of our guests sayed in the Excellence Club. IMPORTANT FOR BRIDES: the pools (main pool and swim up) will dye anything white with a green tinge. Just something to note if you only bring white like I did!!! WEDDINGS - Note – if you are planning a wedding at FPM, the main communication you will have the month prior is with Roxana (prior to getting to the resort). Dealing with Roxana is awful – she was not helpful and caused me a lot of stress with last minute deadlines I was never informed of until the DAY OF and she implied the resort may not be able to cater to my dietary requirements. This is absolutely NOT true. ALL the food at my wedding and rehearsal dinner was gluten free! The resort (and wedding department) is 100% able to cater to your dietary requirements! Once I got to the resort I was assigned my day of wedding coordinator Daniela – she was AMAZING. She made sure all food at the wedding and rehearsal was gluten-free (including the wedding cake!). She is the absolute sweetest person and she went above and beyond for us! A lot of our friends / family did not follow directions (to meet at the Golden Bar for the ceremony) and I messaged Daniela on Whatsapp and she checked Legends to make sure no one was missing. If you get Daniela as your coordinator you are in good hands! I also used OneSpa at the resort for my hair and makeup for myself and my sister. I got a lot of compliments on my hair and makeup (done by Yedid) and was super happy on my wedding day! My husband also ripped his nail in half before the wedding and Mayra at One Spa was sooo nice and managed to fix / repair it for him. We hired the harpist for the ceremony. I loved hearing the harp music for the ceremony and I was sooooo excited to see him when I was walking down the aisle. We requested certain songs and I wasn’t sure if they were in his repertoire but I was told that there were no issues with our song choices and he executed everything beautifully. The wedding day food was incredible – the avocado soup was literally amazing!! Guests absolutely loved it and want to figure out how to make it! As a celiac - the gluten-free bread is also INCREDIBLE. All the celiac girlies were dying over how good it was and even the regular guests said you couldn’t even tell it was gluten free. The red velvet wedding cake (also gluten free) was a complete stand out – I almost died at the first bite it was so good and we had guests who went back for seconds! The wedding DJ is absolutely worth the upgrade!!! When I say that I did not get off the dance floor – I mean I DID NOT GET OFF THE DANCE FLOOR. We went for a 90s/ 2000s club vibe and gave our the playlist to the DJ and he WORKED IT. We had like 20+ people CONSISTENTLY on the dance floor the ENTIRE NIGHT – everyone was dancing the WHOLE time. We and most of our guests left the reception SOBER because NO ONE was leaving the dance floor!!! Would HIGHLY recommend this resort for a stay and also for weddings! Our guests (and us) had an incredible experience and cannot wait to return!