Finest Playa Mujeres

Traveled Sept 29 and leaving oct 5 2026 , had a fabulous stay with my wife and two children . Our favourite restaurant was the Brass steakhouse. The hostess Karina was so kind and friendly , very polite and very helpful . The manager Lorena was very helpful and friendly , and our server Henry Mesero was so polite , attentive and provided excellent service , we went to this restaurant 3 times as the experience was so good . The food was fantastic and the finest club lounge staff always went above and beyond to help any need . Would highly recommend for young families and babies . The girls at the kids club like Camila , Ariana and all the other staff were amazing with our children and made the experience worth every penny.

Wanted to just leave a review as this was our first trip with our two toddlers outside of the USA Our son was old enough to be left for Kids Club and he loved it so much he didn’t want to go anywhere with us (keep in mind he is 4 so this is a big deal). Wanted to say a special thank you to Yahaana, Cris, Carla, Ariana, Laura and Isabel. They made our 4 and 2.5 year old feel so special and we can’t wait to come back.

Pros: Resort was very clean and well maintained. Food choices were good. No reservations needed at most restaurants and very little wait times to be seated. Entertainment was meh but what you’d expect at an all inclusive. Beach was nice. Coffee shop was fabulous. Cons: Hardly and chairs around the pool for the number of guests at the resort. Next to impossible to find a chair if you weren’t up at 5am to reserve one. Biggest issue is the customer service. We had no hot water in our room for three of our seven night stay. This shouldn’t happen at a luxury resort. Yusdelkys and Dalel at the front desk tried to assist, and as compensation gave me a certificate for a room upgrade for my next stay. I have been trying to make a room reservation for 2027 for over a month now, and can’t get anyone to assist me with using this certificate. I’ve tried phone - they can’t help me. I’ve tried emailing customer support numerous time - nobody responds. I’ve tried contacting Yusdelkys directly - messages go ignored and unanswered. If you are lucky enough to stay at this resort with no issues, it’s a nice place. But the customer service experience has quite literally been one of the worst I’ve ever encountered. The lack of communication is truly remarkable. This is a luxury resort in appearance only. Overall guest experience has been a two star at best.

We've been to the Excellence Resorts several times over the last ten years. This was our first time taking our son who is six years old. Overall, it was a great experience. The same level of service, cleanliness, beauty, and food quality can be expected at this Finest. Our son loved the kids club area because of the water activities. The beach area was very nice and water was good for relaxing. The staff was very friendly and accomodating. Our son had a minor accident and the lifeguards, medical staff, and service team was very good in making sure we had everything we need. They checked on us each day afterwards. The only "negative" during our stay was the mosquitoes. They could be an annoyance in the outside seating areas and even the theater area where we spent our evenings. I recommend going to the resort but make sure you pack bug spray. They sell it there but it's $25.

Broken door, broken AC, loud construction noises. Food mediocre other than the filet at Dommo. Top shelf alcohol is more mid-shelf. Kids in our swim up suite.