Finest Playa Mujeres

This resort exceeded my expectations. I have never been to Cancun, but have traveled to many Caribbean destinations that were higher end. I was not sure about Cancun, but this is where my family wanted to go. It was a great trip. I felt safe and pampered the whole time.

The resort is very family friendly as there are different facilities which accommodated needs of different ages of children, like kids club, water park, day care services and even modifications for kid’s meals. Their staff are always courteous and helpful. This also provided different experiences for families. Highly recommended.

We have stayed at other Excellence resorts, and this one has been the one I would not go back to. The pool was dirty with hair and tons of things floating. The service was not up to par with other excellence resorts, and the finest club was a waste of money looks lines to check in and a long line to wait for the "exclusive beach area". I would recommend trying somewhere else unless they fix these issues.

Hi, Normally, my wife writes the reviews, but in this case, I had to write it. I gave the staff my word that I would. First, we were at the resort to celebrate my wife's milestone birthday, and I wanted to do something special for her. My first point of contact was Ms. Manuela, the concierge at the finest club, where I ordered balloons for delivery on her birthday. I truly appreciate her exceptional customer service. I also want to thank Cecilia, the concierge at the finest club, for reassuring me that the room would be cleaned on time and that the balloons would be delivered while my wife enjoyed her birthday spa treatment. The day before, while hanging out on the beach, I met a gentleman named Geovoni, and we started talking. He asked about any special activities happening, and I responded, "Funny you asked, tomorrow is my wife's birthday." He asked what her name was, then wrote it on his hand with a pin in the middle of the beach, old-school style, like the '80s. lol. I thought he wouldn't remember. I saw him the following day, and he greeted me by name and my wife's. He arranged for the mariachi band to sing " Happy Birthday " to her. The whole bar and restaurant staff were super amazing, unlike any vacation experience I have ever had. Thank you to the whole Excellence family. Terry Diggs

Was a great time! The service and staff were very courteous and went out of their way to make the experience very memorable and special. We came for a wedding and they helped make the whole ceremony amazing! There was a plethora of things to do, and even though we unfortunately didn’t get to experience it all, but what we did experience was fantastic and an amazing time! Would definitely recommend and return for another stay! Mucho gracias Finest Playas Mujeres!