Finest Playa Mujeres

This place is amazing. The only issue we had was reaching the concierge or guest services which they call the guest experience. We complained twice and received free upgrades twice. The issue never stopped. We simply stopped trying to schedule any extra activities and kept that money for other things.

A beautiful resort with great pools and a standout employee but service and systems need work We chose Finest Playa Mujeres for a family vacation, and there’s a lot to like. The pools were great, the kids club was excellent, and the staff cleaned the beaches of seaweed every single day, which made a real difference. A few thoughtful touches stood out too: USB-C ports built right into the outlets, and when our room got muggy they brought out a dehumidifier that genuinely helped. That said, booking our group of six rooms was a nightmare. It took 50+ emails back and forth, often with a full week between responses. The reservations team is based in Panama and completely disconnected from the team at the resort — and you cannot get a hold of anyone at the property itself. They also don’t work with travel agents, which only makes coordinating a group harder. I’d genuinely encourage the executive team to try booking a large group reservation themselves and experience how difficult it is firsthand. The deeper issue is that employees aren’t empowered to make decisions. Every request just gets passed along to the next person, and nothing actually gets resolved. Honestly, the service didn’t measure up to other resorts we’ve stayed at — though our only comparisons are adults-only properties like Unico, Excellence, El Dorado Casitas, and Le Blanc. The food was hit or miss. Some restaurants, like Brass, take no reservations and have wait times up to an hour. The rooms could also use an update — our curtains were ripped off the hinge and never repaired during our stay. The one huge highlight that turned our entire experience around was Munther Shawa. Once he saw the chaos we’d been dealing with, he personally stepped in and checked in with us every single day to make sure everything ran smoothly. He was the only person who truly cared about the guest experience — everyone else had an employee mindset, just going through the motions. If it weren’t for him, this review would read very differently. Lots of activities as well - complimentary horseback riding for kids and sailboat with guide to take you out to the ocean.

We traveled to Finest Playa Mujeres for a wedding. This was our first time at the resort and I can’t find enough adjectives to describe our stay. It was a beautiful resort with incredible staff members making our stay beyond superb. We plan to visit again. Thank you Finest Playa Mujeres for our phenomenal vacation and incredible experience!

We had a great stay! Everyone was very nice and accommodating. I just wished they had more areas where I could smoke. Or at least some shade in the one area smoking was allowed.

This is my friend group’s second time to visit Finest Playa Mujeres, and just like last year, it was wonderful. We stayed in the Excellence Club, which was great, and had an amazing time. Eduardo, Pita, and Victor who worked the Excellence Club beach section were amazing, the club bar and restaurant were just like we remembered it.