Finest Playa Mujeres

We are about to leave from an unforgettable trip and had to share our experience. We stayed in the Imperial Suite and were treated like royalty from the moment we arrived until the moment we left. The food was excellent across the resort, and the service truly set this place apart. Marcos was basically our personal handler for the trip — he took care of all our reservations and made sure everything ran smoothly, no request was too much trouble. We also had a cabana reserved for us every single day, and Victor and Carlos (both from Finest club) took care of us there with the best service we’ve ever experienced. On top of that, we had several wonderful restaurant experiences where Naun was our server, and we loved him — attentive, warm, and just a joy to be around. A huge shoutout also goes to Ximena from the Kids Club, who was absolutely the best — she showered our kids with love and gifts and made their whole experience so special. Her friend Kevin was also amazing and just as wonderful! Everything was EXCELLENTE from start to finish. Finest Playa Mujeres, you’ve earned a loyal guest — we’ll definitely be back!

Great place for family vacation. Specially the room with the private pool. And the service in the market kitchen was amazing. Kudos to Harberto, I hope I got his name right. He offered the best service off all.

First time at this resort and the general Playa Mujeres area. We did not take our kids but we saw plenty of kids around. It is definitely a family friendly hotel. Tons of activities throughout the day for kids. I really enjoyed the bike tour. Food and service were great. I was upgraded to finest club because we booked direct through the resort website. Our room was the junior suite. From what I could tell, not much room difference from standard guest besides view and more liquor selection in mini bar. The additional restaurants for finest club we definitely my favorite and really good food. One thing I would say I did not like is how warm the pool water was. It was very hot and humid during our trip and the pool water was not very refreshing. Overall it was a great trip though and I would definitely return with my kids.

When I checked in I found out my original room was not available. I told the front desk personnel I tried to cancel my room and go with something smaller due to my daughter’s inability to join us on this vacation and it was denied. I come to learn that they cancelled my room. And gave me another id the same room. Then came to learn that room was not available and I was moved again. Not sure why at this point they couldn’t put me in a smaller and less expensive room. But put me in a room all the way at the end of the hall which was very dark at night. As a single woman staying alone I hoped they would be more understanding. When I arrived at the new room and eventually went upstairs I come to learn I had a broken door that led to the roof top. Maintenance was unable to fix it. Due to the access from behind wall located on the roof top, anyone would be able to access my room. I didn’t sleep well knowing anyone could climb the wall, and open the door that leads to the area when I sleep. I had to sleep with a chair resting on the door knowing if anyone opened the sure while I was sleeping the chair would fall and alert me that someone entered my room. I have video and photos showing the damage to the door that prevented it from being locked. I was extremely concerned and surprised that such an issue was not addressed, especially with regards to the concern that lies with safety reasons. I also had a big concern the day I was checking out. I found a very large roach crawling on the floor near my clothes and luggage. Being there was no time for me to check all of my clothes, bags and luggage I had to fly home with my luggage not knowing if I brought anything home with me. I then had to leave my luggage at my daughters house, in her backyard and go through my things the following day and bring them to a laundromat due to fear that there may be bugs, or eggs in my belongings. Just the thought of this and revisiting this experience again as we speak creeps me out. I had addressed these issues with the front desk, and although they were very kind they were not helpful with addressing the issue or compensating me for such a horrible experience. It’s a shame that this happened as I did enjoy my time at the resort. Just not in my room. It makes me Leary of ever returning or even recommending your resort to others as I share my experiences. These are legitimate concerns I feel need to be shared with others who may be considering staying at your resort.

We just returned from our third stay at Finest Playa Mujeres, a 7 night trip with our family, and once again the service was a huge part of what makes this resort so special. Our beach concierge team, Fernando, Angel, and Ricardo, were fantastic all week. They all went above and beyond during our morning and afternoon interactions. Fernando even created a beautiful towel art design for our family using sand, a small touch that really stuck with us. On the beach, Isabel and Carlos took great care of us. They checked in constantly to make sure we had everything we needed, and Carlos even surprised me with a bucket of ice and beer one afternoon after noticing what I liked - the kind of attentive, personal service that keeps us coming back. The beach itself is truly beautiful - soft white sand and calm, clear water that's very swimmable, which makes a huge difference with kids. The resort also offers complimentary kayaking, paddle boarding, and a small catamaran sailboat, so there's always an easy way to get out on the water without any extra cost. ( But tips are appreciated). Beyond that, service at the restaurants and bars was excellent every single day, and our kids loved the nightly shows and the Kids Club. This was our third visit to Finest Playa Mujeres and it won't be our last - the staff continues to make this resort feel like home away from home.