Finest Playa Mujeres

We decided on Cancun at the last minute. The process was well organized from the time we landed, SUV Pick up to our departure. Resort was beautiful, grounds well maintained, restaurants were beautiful and clean. We upgraded to the 2 story plunge pool suite, the view did not disappoint, room 5465 for reference. So many restaurants to pick from, we didn’t even get to try all of them. Staff were amazing! Plenty of activities, we never got bored and did not feel the need to leave the resort. Would totally book again!

We had such a wonderful week here this year for our second visit to this location for a whole family reunion!

We have stayed at many all-inclusive resorts and this one is not a 5 Star Resort. We would rate this one as a 3 Star. The quality of the food was not close to a 5 Star. There were not enough people working in the restaurants so you only had one waiter with no assistant like in the 5 Star Resorts we have stayed in. And only having one waiter who had many tables the experience was not what you would expect from what is supposed to be a high end restaurant. All of the different food that we had lacked flavor. We tried going to the Adults Only pool two times but both times all the loungers already had towels on them and most did not have anyone in them. We realize this is a common problem but it was especially bad here because there were not a lot of loungers. We live in Mexico and went to this resort to check it out as a possible location for our wedding in September. When we arrived we told them we were interested in talking to someone about possibly having our wedding there and we were told to send an email and someone would contact us about meeting with us. We sent the email while we were here checking in and nobody ever responded to the email. We booked for 4 days and 3 nights and we left a day early because our experience was nothing like what we had expected. Out of all the 5 Star Alliance-inclusive Resorts that we have stayed at this was the worst experience. And this one was one of the more expensive ones. For someone that has never been to an All-inclusive resort before I’m sure they would have a different opinion. We have stayed at other Excellence resorts, Dreams resorts, Secrets resorts, Barcelo resorts, Unico and some others. Look at the photos and then tell me if any of this food looks like what you would expect at a real 5 Star Resort. I think if you stayed at this resort and thought you had a 5 Star experience then you probably have not stayed at a real 5 Star Resort because you would definitely know the difference !

Overall it was a lovely stay. We probably wouldn’t stay here again for the price. The service all around was excellent. Our room was just ok. A bit run down and zero privacy in the bathroom/toilet area. You can hear everything!!!!! Frustrating that only one bar had top shelf liquor and the margaritas were not good which was super disappointing. Our visit to the spa was wonderful!

Awesome trip! We totally enjoyed everything. Loved the beach, always enough towels and service for staying refreshed. Pools were never too crowded and the staff was very friendly and helpful to all of our needs. Our room was always kept so clean and never a need for anything. Over all we had a wonderful time and vacation . We will definitely be rescheduling a trip here again !