Finest Playa Mujeres

The Finest Playa Mujeres is a unbeatable resort you will not get the personalized attention and service anywhere else the dining is 5 star dining, the staff is polite and the grounds are beautifully kept always Mr Javier Cambrainis "Food & Beverage manager" has gone out of his way for us once again making sure our dinners were extra special arranging a special Indian Dinner at Shoji that was Incredible he has a chef that knows how to cook curry it is actually a hard cuisine to master and it was perfect, he also brought his signature chocolate strawberry desert plate for us he knows it is one of our favorites, and sushi dragons too, he also helps us with booking unlisted entertainment such as bike tours and arranges for dinner reservations so we do not have to wait in long line ups. My family and I have gotten to know Mr. Javier Cambrainis very well over the years my family and I have been staying at the Finest since its opening in 2015 we have stayed about 25 times now and we continuously come back because of the special attention that Mr Javier Cambrainis pays to us he is a great asset to this establishment he has gone above and beyond in helping us with whatever we need and we feel completely at home in the Finest because of this great man. I would also like to mention Miss Dalel Nasta "Public Relations Manager she is a incredible addition to the finest, I see her hustle all day and she is a absolute joy to be around she has helped me everyday with booking dinners, my favorite sushi dragons from shoji and entertainment the last couple of years and without a doubt she is a wonderful addition to the Finest management crew. Miss Dalel Nasta is also highly responsive to emails I must have emailed here about 30 times and she responds right away and this is very good you are never left waiting she has become another one of my favorite people at the Finest and I look forward to seeing her and Javier every year we return. I also want to mention Rocky from Gusto he has also been at the Finest for a very long time and he is a high energy happy guy he is always a pleasure to be around he is outgoing and always on his toes running to go out of his way for us another incredible manager. These people work hard and are awesome individuals we love them all and appreciate their kindness it makes our family holidays special that is why we keep coming back.

The Finest Playa Mujeres is an Impeccable Resort 5 star my family and I have been visiting the Finest since opening day and we keep coming back because of the incredible staff like Mr. Javier Cambrainis food and beverage manager and Miss Dalel Nasta Public relations manager, as well as Rocky manager from Gusto restaurant it’s not only the fine dining and beautiful resort that we come back for we come back to the Finest for the staff they go above and beyond to make sure your family has an incredible experience every holiday. They are constantly checking in making sure you have everything you need and if there’s anything else that they can do for you, you don’t get service like this anywhere else we have dined at all of the restaurants over the years and we have drank from each of the bars and I can tell you that each dining option is incredible service and quality outstanding drinks are always good and staff are always courteous, friendly and polite. The kids club is incredible. My children have been going there since they were seven and eight years old. They are now 17 and 19 no longer needing the kids club but they have Pickleball basketball, small soccer turf, tennis shooting range and archery that they do enjoy as well as bike tours and full gym facilities. At the finest, it becomes your home away from home. You feel at complete ease and relaxation. Such a beautiful place. The grounds are always kept clean and spotless. The beaches are raked and beautiful. It’s such an incredible place. Can’t wait to go back. Thank you Again to all of my friends that work at the Finest for making this another incredible family holiday trip for us again, we appreciate you and can’t wait to come back next year. Much love from the Jaswal family.

As returning guests who have visited Finest Playa Mujeres before, we arrived excited to repeat a great experience. Unfortunately, this stay highlighted a significant deterioration in maintenance, service, and most importantly, management attitude. Here are the specific issues during our 6-day stay: 1. The Room & Bedding Nightmare: The condition of the rooms does not match the hotel's category anymore. • The mattress saga: The first night, we slept on a completely worn-out, broken mattress. We asked for a replacement, and what followed was absurd: staff came to change the mattress three separate times. Why? Because the first two "replacements" they brought were just as sagging and broken as the original one. It was exhausted just trying to get a decent place to sleep. • Low quality: The sheets and pillows are shocking for this price point—the quality felt closer to a cheap 3-star hotel than a luxury resort. • Maintenance failures: One of our rooms had no consistent hot water for the entire stay. Maintenance came to "fix" it multiple times, but the problem returned immediately. In another room, the water cut out completely mid-shower. Even the curtains were broken and had to be yanked hard to close. 2. Service & Dining: • Unnecessary waits: At every restaurant, we were forced to wait long periods to be seated despite less than half the tables being occupied. • Ghost service: In the Asian restaurant, staff stood to the side watching but not approaching tables. When we asked for service, they said they were "coming" but continued to stand there doing nothing. 3. Management & Front Desk (The dealbreaker): Mistakes happen, but the lack of resolution was unacceptable. We approached the front desk numerous times trying to speak with someone who could address our complaints. No one resolved anything. We were ignored and given the runaround every single time. To the Management reading this: I anticipate a standard, copy-paste apology below this review pretending you care about guest satisfaction. Please save it. It feels incredibly insincere because, when we were actually there standing at your reception asking for help, you had zero intention of improving our stay. Real care is shown in person, not in a generic PR comment on TripAdvisor.

This was a nice place but nothing really was above average, and we've been to a lot of places around the world. Ocean view rooms are primarily a courtyard view with some ocean in the background. Most of the bartenders were the best part of this place, but we were tipping them. Food was decent but nothing special, lots of lines to get in at normal eating times. They need to do something about chair hording at the main pool, you shouldn't be able to put a towel on chairs for the day so nobody else can use it. If kids annoy you on vacation this isn't the place to go. Lot's of them around. The beach is full of seaweed but it's decent sized so you don't feel on top of people. Not a swimming ocean, very windy and choppy. The water activities were cancelled most days due to wind. It was just an ordinary experience all around. To fly 3+ hours and spend a bunch of money there are better options out there.

This is our family’s tradition to spend a week in Cancun and Finest Resort has been that home away from home for us. Plain and simple we love this resort and our son who is turning 12 end of this year cannot brag enough about this place. One of the most remarkable thing that happen on this visit (12/17-12/24) is seeing a few of the same families that were here the previous year and guess what? They come visit every year as well like we do for our family. Our son had actually spotted another family who has a son about same age as our son. They hung out all the time and both of our families have bonded more than previous year. The biggest draw for us is the safety. This hotel is almost secluded to the playa mujeres area and the nearest hotel next to us is like miles away. Private beach, and police patrols the beach occasionally. Our son who’s been coming here since he was 5 yr old will grow up in this place and it’s amazing to have friends who frequent this hotel as well that he can share memories with. Service have always been extraordinary. More exceptional this year than before. From my daily routine of coffee the ladies Edith/Julieta in sweet corner Thank you. To the fellas who’s been our friends from the beginning of our Finest Club journey Ricardo/Eduardo/Fernando/Angel cabana boys, thank you and we cannot wait to see you again next year! Also Isabel/Victor cabana waiters just so lucky to have met all of you in the cabana area. If it weren’t for this crew, we probably won’t come back to this hotel. This set of people literally makes our whole trip worth it. Just amazing individuals who cares and truly take customer service to the next level. Thank you. Another person who took care of us the most is Carlos server from Dommo. Humberto egg/omellete chef - Marketplace always smiling thank you for the hash browns. Julio / Giovanni - Club Finest bartenders. Julio maybe I will see you Carnival Bar in Las Vegas one day! Thank you all Also Carlos / Brass. My only concern/suggestion is about the “reservation” to restaurants with your diamond tier guests because it’s confusing. Reservation is a timed slot reserved for a party for that specific time and not “to guarantee” that you’ll get a table and still stand in line like the others. I get it, it’s a high demand restaurant then it’s the more reason you should probably have that benefit for diamond tier-to have a reservation benefit aaa priority. It’s just where we came from a reservation is a slot given to the party for a specific time to be seated. Otherwise, Thank you Finest we will see you again 2026 December! Salud!