Finest Playa Mujeres

We are happy to stayed in Finest resort. It is a very good place for families specially with younger and toddler kids. However the rooms are look old but they are clean. There is a room for upgrade.

From the transport , to my last day was amazing. The staff are so friendly and helpful it feels like family. Everything was so clean and organized. Most of the food was good , the drinks were awesome. I will definitely be back.

Buffet was closed for dinner every night except Saturday. What little Night entertainment there was - was poorly organized, ran late, ended early or there was not enough equipment /supplies for guests to participate. Restaurants were hard to access and service took 2 hours so most evenings it was late before you could eat. Only 2-3 restaurants were open each night making wait times long and limiting options and restaurant access difficult. Ice machine in building 4 didn’t work. Gurgling noise on main floor of swim ups was loud and disrupted sleep most nights Aesthetically beautiful, rooms lovely.

We just got home from our trip to The Finest and it is our new favorite resort. I was a bit nervous heading into the trip based on the recent reviews. This resort is amazing. The food, the beach, the service is the best we have had in Mexico. Just to give some reference we have stayed several times at Hyatt Ziva as well as Moon Palace The Grand. The Finest will be our new resort going forward! We traveled with a group of nine, 6 adults and 3 kids age 7-10. We stayed in a swim up suite and it was just perfect. I am shocked that anyone would not give this resort a 5 star. The beach was private and clean! The food was excellent! We will be going back soon! Thank you Finest and please don’t change a thing!!

Why you should come to this resort, absolutely the staff! Why you may want to consider another property, children, weddings, limited adults only restaurants. Although we have traveled extensively over the last number of years, at Excellence properties, we have never left a review. We both felt, this time, we needed to submit a few lines. As noted at the start, if you choose this resort, it will be for the staff. To mention a few standouts; Carlos(aka Charlie), our server, in the only adults only restaurant Dommo, and it’s manager, David. These two individuals saved this vacation, truly. Giovanny , is a cocktail master in the excellence lounge, please do not miss the opportunity to sample one of his cocktails. The two Ricardo’s at the excellence club beach hut and of course our beach server Victor. Again, without them, this would have been a real substandard visit to this property. Finally, Manjuela, in the excellence club lounge, possibly one of the most pleasant, professional and accommodating guest service personnel we have ever dealt with. Notable mention of course, our house keeper, Jazmin, simply wonderful. She created towel art daily for my wife; so wonderful. Now, why you should perhaps consider another property if you are used to the Excellence Brand of properties. The Finest is a family friendly property with adult only amenities. That being said, there are children and families everywhere. There is only one restaurant for adults daily. Of note, you do not need to eat anywhere else, the food and service is Excellence quality. Although we did know this was family focused resort ahead of time, it was overwhelming. So much so, it was hard to hear yourself speak at times due to the noise.