Finest Playa Mujeres

Beautiful all inclusive with exceptional service. The room was large and well appointed including a great big bathroom. The mini fridge was well stocked. The balcony was spacious and comfortable. The bed was also very comfy. The TV channel lineup was very good including HBO and Cinemax. There were plenty of dining options with no wait times. Amazing staff and service but we thought the food lacked flavor. We really didn’t have a “great” meal anywhere but all were good enough. The resort caters to families so there were lots of kids everywhere except the adult only spots. It was like being on a cruise but on land. I would definitely recommend for families traveling with children but maybe not for adults looking for quiet time. The morning buffet even had characters for the kids. Lastly, we should mention the iguanas since they were everywhere and will come very close to you, including the pool areas. We had one that casually walked under our chairs while we sunbathing. It was a little startling even when you know they’re harmless. Nice stay overall. Kudos to the wonderful, hardworking staff.

We had a very delightful stay at Finest Punta Cana. Loved the resort amenities, the very friendly staff, and the activities. The only complain I have is that the rooms are not very cold. The aircon couldn’t reach our desired cooling level. Overall the our stay was really really satisfying.

The rooms photograph very well for what they are—cheap furnishings and poor patch jobs. Be prepared for incredibly slippery floors—not safe for toddlers or elderly, not safe for anyone really… there are no hooks to hang-dry anything, and then a guy goes around with an iPad marking rooms that have swimsuits hanging on a railing to dry and they come knocking on your door telling you it’s not allowed. Don’t book the family suites if you can avoid it—they put you in a very far back corner of the resort and you have to haul your kids a very long distance to get to the beach. And if you accidentally book something you decide you don’t want, there is no way to reach a human by phone—you sit on hold for hours with no answer, get disconnected repeatedly, online chat can do nothing to help, and they only seem to answer emails about once every 6 weeks where they simply tell you to call the number that doesn’t work. The grounds and the people are very lovely, and they are what make this place still good to travel to. The iguanas and swings were a hit for my young girls. The kids pool area was either closed because of bees, or unusable if open due to bees. I literally saw about 45 bees in the 5 minutes we were there, with young kids literally scooping them out of the water and their faces flying through 5 of them as they go down a water slide. I would classify the food as being above-average for an all-inclusive, but most of it still not great. Many other wonderful families were there with several of them being repeat customers. Would I go here again? A solid maybe. But not with young kids.

He was too young to go to Domo for the Tomahawk, so they brought the Tomahawk to him. Always Excellent service. Always above & beyond. Thank you to the amazing staff, our attentive and always available concierge Dalel, Henry, Fernando, Leonardo & a special thank you to Munther for making this trip special for our baby. This is why we have already booked our 9th trip with #Excellence brand. 💕

Beware. We stayed in February and were charged twice for one booking. Customer service has been unresponsive and unwilling to correct the error. We have extensive documentation and are still fighting to get our money back. We have been loyal Excellence Club members and have stayed at numerous properties spending thousands of dollars. The response from Finest (and Excellence Resorts) has been alarming and so disappointing. We booked directly through the resorts website and it has been disastrous! Please beware! Shame on you Finest Resorts!