Finest Playa Mujeres

Went expecting very high level of service and a much better food quality given the price of the hotel and the recommendation we have heard. Was very disappointed in food quality, service was not good at check in and at the french restaurant, manger was beyond rude and mean. Our only highlight of the trip was Adele at the beach service who was beyond helpful and amazing. And as expected, you have to be tipping at every step. Also manager at Duke restaurant wouldnt put the tables together so our family can sit all together, it wasn't till it rained when she was forced to move us and finally agree to seat us all together.

They CANCELED our reservation one month before our trip. They actually said the suite we booked, that’s on their website, and you can still book…. Literally doesn’t exist. It’s nice we got refunded for a non refundable trip but I didn’t want my money back. I want a vacation. Really just gave off either scam vibes or they overbooked and just dropped us. They said it was a “website error” so they’re acknowledging that they are advertising they’re selling (and charging) for something that doesn’t exist.

Hotel was great and we had a relaxing stay. The staff at the hotel are incredibly friendly, except for the beach cabana attendant. The club section swim up pool rooms are great. Note that anyone can use the pool up to your room's pool hammock area. So if people from other rooms/buildings come in and are being loud, there isn't much you can do. The ground floor rooms can get a bit noisy at night when guests are walking through the corridor after events like weddings. Some folks can be very loud when drunk, and we were woken up two nights around 11pm due to this. The servers at the beach on the club side are super friendly and quick to help with food and drinks. The food at the surf and turf, buffet, japanese place is very good. The rest are not the best tasting. Lacking in flavour and seasoning. The beach attendant on the club side was unnecessarily dismissive to my family whenever we went to grab a cabana/chair with our kids and parents. I don't know what his problem was given they weren't even busy that week. Just rude and dismissive every single morning, which got pretty annoying fast. His name is Fernando. We didn't use the kids club since our kids weren't comfortable being left there. The water park is fun for little kids, but parents have to just wait around watching. One day they let parents on some of the slides and the next day they didn't. Rules seem to depend on the mood of the lifeguard. The nightly shows are very entertaining for the kids and adults alike. The mexican night was the best! Overall it was a good stay, wouldn't say it's outstanding. The hotel is quiet, incredibly well maintenance and people are friendly...which is a big plus.

Several days in a typical room with two adults and two kids (10 & 13). Most kids seemed to be 10 or younger, but ours still enjoyed the Blob in the Kids Club throughout the stay. The size is just right to get orientated quickly - enough space to join the crowd, or find solitude. The people are amazing - so nice, welcoming, helpful, funny, and engaging with kids. Beach is lovely with soft white sand, extended areas for walking the beach, and food & bar service at your lounge chair. Food was hit or miss - some places were great, others seemed like lower quality frozen foods. They are great with specialty diets - lots of options for any restrictions. The price was a bit high, but we booked only a few weeks out during busy season, so can't complain.

We booked a swim up suite and were put in building 4 - the pool there was so cold we did not end up using it at all. Bummer since it was a more expensive room. There was also a super loud filter or cleaning machine some of the nights that was SO loud I had to wear earplugs. Food is just decent, but nothing special, drinks were pretty good. Overall the resort is good for families and think we could have really enjoyed it in a different building.