Finest Playa Mujeres

I will preface this by saying I’ve been to a few all-inclusive resorts previously, but they have all been adults only; this includes a few Excellence Resort properties, as well as resorts outside of the Excellence brand. Pros: - Kid friendly — lots of kid activities, but I feel like they were geared more towards younger kids. If I was a preteen or teenager, I might be a bit underwhelmed by the kids club activities and water slides (but my toddler loved them!) - The resort is small, which makes getting around very easy. - The room was great! We got a swim up suite which was convenient and perfect for when our kids went down for naptime. - The resort provided all the amenities we needed for kids (bottle warmer, bottle sterilizer, cribs, baby monitor, etc.) - Only ~40 mins away from the airport if there’s no traffic. Shuttle service was included (for 3+ night stay) and provided car seats! Cons: - The food was not great. Majority of the meals were just okay. I would recommend Shoji - that was the best meal we had by far. It was disappointing because I remember Excellence RC and PC both having good food. - Staff was hit or miss. Some were extremely friendly and others were not (specifically, the staff at the main bar). - The front desk does not carry change. Their advice to break a $20 was to barter with the bartenders, one of them joked that he was going to give himself a $5 tip for it. - Kids under 3 cannot be dropped off at the kids club or kids lounge for mealtimes. Another guest mentioned the resort has a babysitter/nanny service, but I did not see that advertised (and if they do have that, I wish they would advertise it more!) - One nit pick is that I wish there was an extra security lock higher up on the door to the room and the door to the patio, because our toddler could easily open the door. Overall it was a good stay! We thought about extending our trip because it was relaxing and enjoyable, but we will probably try out a different resort next time we visit Cancun with our children.

Five days with three kids under five and we’d go back in an instant. The staff stood out - they were always smiling and always extra helpful. Service was quick and amenities were great. The kids club kept us busy and the coffee shop kept us snacked up and caffeinated. Our boys had the time of their lives and our infant had plenty to eat and explore - she may have tried more foods than our boys. Thanks to everyone at the resort for making our stay so special!

Great food, awesome customer service.

Our first time at Finest Playa Mujeres was amazing! Our family of four, with kids ages 4 and 6, had the best time. We swam in every pool, enjoyed tons of kids’ activities, and took the complimentary sailboat ride, where we even saw turtles! We also went parasailing and jet skiing right from the beach and took a boat from the resort to Isla Mujeres for the day. The Kids Club staff was incredible!!! They made our kids feel so special. We were able to enjoy a couple of date nights while our kids participated in the evening activities. They even have supervised playrooms near the breakfast and dinner restaurants, so you can check the kids in if they get restless during meals. The inflatable blob and swim-up bar were huge hits, and the kids loved ordering their own fun drinks. Finest truly thought of everything for families. We will definitely be back next year!

I went with my extended family to honor my father's birthday. I have stayed at many all-inclusives, and this resort had the best guest services. The staff were always friendly and helpful. Example: our room had not been cleaned by 4pm. I called the front desk and someone was there in five minutes. After that, the front desk called to check the room had been cleaned. The staff really go out of their way to help. I often had managerial types randomly check in to see if everything was going welll on my stay. I would also add this this resort had some of the best food of any all inclusive I have stayed. My only small gripe is that the quality of wines included with their meal plan is low, and the prices were outrageous to upgrade to mid-quality wines. That small gripe does not outweight my overall excellent experience.