Finest Playa Mujeres

Resort lived up to our expectations. Service was great, food was amazing (too many restaurants to even try in one week) and kids waterpark and unlimited ice cream, iced coffees, pastries at the Sweet Corner was beyond a treat. The spa hydrotherapy treatment was also an unexpected in how unique and one of a kind (or at least not like any spa treatment I’ve had). Rooms were clean, well stocked, among other nice perks such as towel animals and robes. The only cons would be: - the main pool is the warmest and where most people would hang out because of that reason. If the temperature could be increased in the other quieter pools it would spread out the people. We sat at one of the other pools for the afternoon and quite enjoyed the vibe but found the pool temperature too cold for a Mexico resort. Since the main pool was the warmest and had the swim up bars it also attracted the wedding parties and larger groups who would then crowd the bars and hot tubs. Ideally additional bar servers could be added for peak times - consideration for switching the adult pool and the family friendly main pools. The adult only pool was way bigger, had two hot tubs, and had a shallow area where the young kids could play if they weren’t swimming yet. Not sure why the adult pool is bigger on a family resort that caters to a lot of families with lots of < 6 year olds. - it would also be nice to be able to make reservations at the restaurants, even if given a voucher for two reservations per stay so you could enjoy your beach or pool day and not have to rush to get ready as fast. We had a 3.5 year old and you either had to be ready and at the restaurant entrance at 6pm when they opened or waitlist and eat anywhere from 645-8pm. With young kids that’s far too late. My child fell asleep in my arms at dinner 3/7 nights. - lastly the wedding venues by the beach and the volume of the music was beyond loud. On our last night we could hear the music in our room, like lyrics of the songs kind of loud. Music was full blast until 11pm. Again, being a family friendly resort with kids that go to bed before 9pm, it didn’t seem aligned to have weddings with loud raging dance music until 11pm. Overall the experience was great, and would recommend it, but the above feedback are some things that could make it that little bit better for the young families that are dealing with hungry and tired kids that are also out of normal routines and parents trying to just exist some days

We visited 7 years ago in the adults-only excellence section. Now with a 2 year old, the experience was completely different but all the same, amazing. We felt so welcome with all the luxurious touches (luxury transfer from airport, sparkling wine in our room, friendly staff everywhere). Food was great with all sorts of options 24/7. Best of all, for us, this resort is exceptionally CLEAN. From the rooms to the public WCs, the restaurants, the pools, even the paths outside, we had no worries and no health issues (i.e. no digestive upsets at all, iykyk !) Of course, there is room for improvement : some nights we couldn’t get into the restaurants we wanted as they were full right at the opening. There were other options available but some deception there. Also, some nights during peak shower time, we had trouble having hot water (on the 3rd floor). Would we stay there again ? We’ve already booked for next year :)

Reserved rooms over 7 months and didn't get our selected room, jacuzzis were all not working, had to repay for transportation to airport, charged twice for spa services,

This was by far the nicest all inclusive I've ever stayed at and definitely does not have the typical all inclusive vibe, it feels more like a nice resort. The landscaping and lighting outside is beautiful, the rooms are simply designed and clean/modern, the beach is really calm and very few waves (esp. compared to Cancun). There's a coffee/ice cream/dessert shop that's open all day that we frequented 3 times a day and was one of our favorite things. There are multiple kids clubs- a daytime one with a pool and activities/crafts, and a smaller one near the restaurants where we could drop our kids off during dinner to have some peace. The staff is friendly all around- in particular Munther (F&B) helped us sort through our dining options and checked in every day during our stay to make sure we were happy and having a good stay. This was our second year in a row coming here and we just booked a year in advance for next year!

Steep Decline from Previous Visit Three years ago, Finest Playa Mujeres delivered an upscale experience that justified its premium pricing. This 11-night stay revealed a property in serious decline—undermaintained facilities, unreliable services, and management that deflects accountability rather than addressing problems. At $1,000 per night, guests should expect operational competence and basic security. We received neither. We approached each issue with patience and humor, smiling through the absurdity rather than escalating. We weren't looking to complain—we genuinely tried to roll with the problems. But the accumulated failures became impossible to overlook. Several hundred dollars in pesos disappeared from our in-room safe during our stay. We are meticulous about safe use and locking procedures. We discovered the theft on night five and reported it immediately. The hotel conducted an investigation analyzing key card records and safe access logs, which they claimed showed nothing irregular. We received investigation results the day before checkout—six days after reporting. No incident report was provided. Management offered a complimentary massage as resolution. Throughout discussions, staff responses consistently attempted to identify fault in our behavior. We had to remind them that even hypothetical guest error doesn't authorize theft. Our concern extended beyond the cash to the electronics stored in the safe and fundamental feeling of security in our room. The massage offer felt condescending given the severity of the breach and multi-day investigation. Management demonstrated no meaningful gesture indicating security is a priority. Tennis lessons were pre-scheduled Monday through Saturday. The instructor failed to appear twice. My wife arranged childcare around this schedule, wasting significant planning effort. When I inquired at the service desk, staff showed complete indifference to the no-show and offered no explanation, rescheduling, or compensation. The resort has nine restaurants. On multiple days, three to four closed concurrently. Remaining venues clearly operated below capacity, limited by insufficient service staff rather than physical space. We regularly faced 30-60 minute waits with hungry young children. Staff at multiple restaurants appeared severely overwhelmed. At Duke's, my wife arrived with our two children while I was scheduled for tennis. Their food took over 45 minutes to arrive after ordering. Multiple tables that arrived afterward received meals in approximately 20 minutes. Many parties seated long after them finished eating before our children's food appeared. This incident alone is minor, but exemplifies the service inconsistency that compounded throughout our stay. Similar timing failures occurred at other venues. Our room required renovation. Caulking and sealing around the shower and bathtub had deteriorated completely, separating from surfaces. The bathtub emitted a strong musty odor. Corners throughout the room showed grime accumulation. Daily housekeeping addressed surface-level cleaning but couldn't remedy underlying maintenance neglect. Mosquitoes were severe at dusk across the property. We suffered numerous bites that disturbed sleep. No warning was provided at booking or check-in. Had we known the severity, we would have brought adequate repellent and protective clothing. Babysitting rates increased from $20/hour (2-hour minimum) three years ago to $30/hour (3-hour minimum)—a 125% increase in minimum cost from $40 to $90. **** Management has allowed this property to deteriorate significantly while increasing costs. Facilities need investment, staffing requires expansion, and leadership must prioritize guest security and accountability over deflection. Service staff remain friendly despite being undertrained and overworked—the failures are systemic and managerial. At $1,000 per night, guests deserve operational reliability, maintained facilities, and management that takes security breaches seriously. Finest Playa Mujeres currently delivers none of these. We cannot recommend this resort at current pricing until management addresses these fundamental problems. We won't be returning. Fool me once.