Finest Playa Mujeres

We recently stayed at Finest Playa Mujeres in a Finest Club Imperial Suite Two-Story Rooftop, and we left with very mixed feelings. Let’s start with the positives. The property itself is absolutely beautiful. Located about 45 minutes from the airport, it’s easily accessible. The grounds are lush, well maintained, and visually stunning. The beach is incredible,wide, white sand, clean, and truly one of the highlights of the resort. Our private rooftop terrace was exceptional, offering gorgeous views and plenty of space. Unfortunately, the private rooftop pool was dirty, and we did not use it because of that, which was extremely disappointing given the category and price of the suite. The biggest issue, however, was the condition and overall quality of the room, especially considering we personally paid nearly CAD $6,500 for four nights for the room only. The walls were damaged, furniture showed visible wear, and several lights were not functioning. The shower was clogged, forcing us to shower with water pooling around our feet. There was no ventilation in the bathroom, so after every shower, condensation would build up and water would literally run down the walls. The room’s air conditioning system was extremely noisy, and there was an air return near the entrance door that created a constant, disruptive sound. For an “Imperial” suite within the Finest Club category, this is simply unacceptable. Service in the restaurants was inconsistent. The younger staff members were warm, friendly, and attentive. However, several older staff members appeared disengaged and at times unpleasant. We often felt uncomfortable placing orders, as if we were inconveniencing them. The resort seems very well suited for families. However, for couples seeking a refined and tranquil atmosphere, we would not recommend it. The overall environment is extremely loud. Another surprising issue: in the evenings, there were no hand towels available in several public restrooms, as if restocking stopped in the late afternoon. In summary, the property itself is beautiful and has tremendous potential, but the execution and quality do not align with the luxury positioning or the price we paid.

We are home in Quebec after another amazing vacation at Finest Playa Mujeres for 2 weeks. We’ve been coming here since 2016 and we keep coming back because of the wonderful staff. They go above and beyond to make sure our stay is special. Dalel Nasta, Public Relations Manager greeted us at the front door when we arrived and welcomed us home. She often saw us during our visit to ask us where we wanted to have dinner and to see if she could do anything more for us. Dalel also organized a Birthday dinner for my husband at Dommo which he loved. Dalel is a gem and an asset to the Finest Resort. This is a beautiful resort. The grounds and the buildings are well taken care of. We love looking at all the different vegetation. The beach is also well kept and raked. Just beautiful! It is also a pleasure to see Mr.Javier Cambranis. We know him from our first visit in 2016. He is a wonderful kind man and we love him. Another favourite manager is Munther. We met him last year and got to know him better this year. He is a joy to talk to. This was our 8th visit to Finest Playa Mujeres. We love it here. We love all the staff. They are all so kind and friendly. It is why we keep coming back. We can’t wait until January 2027 to come home again and be with our friends.

Best vacation ever. Cannot beat the all round experience and value for money. Definitely will be going back. Unbeatable beauty, service, quality!

Our stay at FPM was Epic! The resort is stunning, the service is impeccable, the food is delicious and the beach is stunning. The service was truly phenomenal. Everyone went above and beyond in every possible way. They organized an unforgettable family birthday dinner in a private cabana with a violinist, created an outstanding Super Bowl event. Everything was Epic! We loved the Finest Club renovated rooms! The kids’ lounges are fantastic and there are so many activities for them. We can’t thank the team enough for making our vacation so special. Pictures attached of some of the wonderful people who truly made our stay and Epic Experience 💙 Special thanks to Munther, Andres, Eduardo, Carlos, Isabel, Emmanuel, Adrian, Arturo and Pablo. See you in August!

Thank you for the excellent customer service during my stay at the resort for my 60th birthday celebration.