Finest Playa Mujeres

Overall, we had a mixed experience at this resort. The food was good, and the service from the staff was also very good throughout our stay. Unfortunately, the cleanliness of the resort was disappointing, and the biggest issue was our room. We had reserved a swim-up pool room many months in advance, but when we arrived, we were told the resort was overbooked and that our room had been given away. They claimed they were “upgrading” us to an ocean-view room, but to us, that was not an upgrade at all. We specifically booked and paid for a swim-up pool room because that was the experience we wanted. It was extremely frustrating to plan and reserve so far in advance only to have the room we chose unavailable upon arrival. Between that and the overall cleanliness of the resort, it definitely took away from our experience. The good food and service helped, but I expected much better organization and attention to detail from a resort of this caliber.

Been to several all inclusive resorts in the Cancun area (le blanc, grand velas, Garza Blanca) and this was one of our absolute favorites! It was our first time visiting but I have a feeling we’ll be back. Laura, Ximena, Jaamai, Christina in the kids club did a great job with our 4 year old and 1 year old. The older one absolutely loved the magic show night. Service across the hotel was fantastic. We didn’t have a single bad meal. Loved the Mexican restaurant, hibachi, las dunas, the taco truck, legends, and the sweet shop. Jorge from Le plaisir was a fantastic server. Food and drinks absolutely 10 out of 10. Entertainment team did a great job, especially for the kids. Loved the African acrobatic show and the kids show. Fantastic resort. Great price.

We returned after first visit in 2024 and comparatively this time was much better experience for us. Specifically, food and friendliness of staff.

We are about to leave from an unforgettable trip and had to share our experience. We stayed in the Imperial Suite and were treated like royalty from the moment we arrived until the moment we left. The food was excellent across the resort, and the service truly set this place apart. Marcos was basically our personal handler for the trip — he took care of all our reservations and made sure everything ran smoothly, no request was too much trouble. We also had a cabana reserved for us every single day, and Victor and Carlos (both from Finest club) took care of us there with the best service we’ve ever experienced. On top of that, we had several wonderful restaurant experiences where Naun was our server, and we loved him — attentive, warm, and just a joy to be around. A huge shoutout also goes to Ximena from the Kids Club, who was absolutely the best — she showered our kids with love and gifts and made their whole experience so special. Her friend Kevin was also amazing and just as wonderful! Everything was EXCELLENTE from start to finish. Finest Playa Mujeres, you’ve earned a loyal guest — we’ll definitely be back!

Great place for family vacation. Specially the room with the private pool. And the service in the market kitchen was amazing. Kudos to Harberto, I hope I got his name right. He offered the best service off all.