Finest Playa Mujeres

Have just spent 11 days at this fabulous hotel. Nothing was too much trouble for the staff who all greet you with politeness and a smile. We stayed in a rooftop terrace suite which was private, spacious and provided everything we needed. There is a vast choice of restaurants all serving excellent food which we were able to just walk into. We found all the bar staff very friendly, particularly Ivan in the Gold Bar who always remembered my pre-dinner drink. Daniel at the Excellence Beach Hut always greeted us with a smile first thing in the morning and made up the bed for us on the beach. This is the second time we have visited the hotel and would not hesitate to go back again!

I attended the resort for a wedding. I prepaid through a travel agent 15 months beforehand for 4 days 3 nights. I gave one star because after my second day they canceled my reservation and tried to tell me I needed to leave the resort even thought they validated I was staying 4 days when I checked in. I spent an hour at the desk showing receipts, emails and reservation numbers with the front desk at 10 am the morning after the wedding (i.e. I was not in the mind set to argue over numbers at that moment). The hotel food was Horrible and one person got sick the very first day. The mosquitoes were terrible and the bug spray cost $23 in their gift shop. I checked out on Monday and on Friday the hold on my credit card was still there. I spoke with my bank and they have not released the funds. The hotel had not returned calls to my travel agent for days and its been hours of back and forth getting it straightened out. Go to Tulum or another resort Never go here.

Visited Finest Resorts last year in February and have been back four times since. This is the ultimate vacation spot. Secluded property with all the amenities and activities needed to make your stay enjoyable. Just under a 30 minute drive from the Cancun Airport and your in heaven. This resort is truly a five star. Rooms are spacious and beautifully designed, lots of restaurants to choose from and many pools on property. Fun for all ages. My son had the pleasure to hit with the tennis instructor there, Eddie. Made our family trip much more memorable. I recommend this resort to anybody looking to have a relaxing and enjoying vacation.

The resort is absolutely beautiful. I stayed in the Finest Club Ocean View Suite. Waking up to the ocean each morning was amazing, though next time I would like to try a room with a private pool. All inclusive here actually MEANS all inclusive. There were soooo many amenities, restaurants and services, I feel like I didn't get a chance to experience them all! Went for a wedding, stayed 5 days. Could definitely have stayed an extra couple of days. The wedding was enchanting, and the service provided by all staff was exemplary. Hyrdotherapy at the One Spa is a MUST! We had it with Moises and Ivan and they were amazing! Can't wait to go back!

As a fourth time traveler to Cancun, this experience was lukewarm at best. Pros: The hotel has a nice, modern aesthetic. Grounds are well kept. Staff is very friendly and they check in frequently for feedback. The gym is very nice. Lots of machines, weights, etc. They do not provide workout ear phones. Breakfast at the Market is good, Tapas and Lobster also enjoyable. Cons: Our room was a junior suite in building 2 on the top floor. Everything seemed fine for the first three days, then on our last day we had an ant infestation. As a note, we never ordered room service nor had any open food containers. One night we had chips but disposed of garbage the same night in an outdoor receptacle. The front desk was contacted and the room was "fumigated," but it was too late at that point. Ants were all over our luggage and personal belongings. No room was available until after 4 pm so the day was shot packing/unpacking. Drinks need help! I've stayed at Fiesta Americana Condessa and even though that resort wasn't as pretty, the drinks and food were on point! Here, it seems as if the bartenders never got official training. No cocktail shakers, no stirring, just liquor in a watered down glass. Stick with beer and wine. Beach: if you are expecting turquoise water and white sand beach, please consider staying in hotel zone. I tried to avoid the hotel zone due to young crowds but there is definitely a reason for volume in that locale. The beaches are better there-hands down! Because the beach was disappointing, we took a day trip to Island Contoy and Mujeres with Blue Caribe. Motion sickness came and went, but Contoy Island was great! If you are looking for beautiful beaches and good drink/food, consider staying in the hotel zone or better yet, Grand Cayman, Turks, Aruba. Pools are nice but in the pools adjacent to the main "AQUA BAR," there aren't enough floats. One group came and had Bieber music on replay so enough said!