Finest Playa Mujeres

Nice resort very family friendly. Weather wasn’t great water was chilly and the Hot tubs weren’t on. Staff said they had no control of the water temperature. Lots of kids. This resort picks your room at check in. You may not get the room you requested. Food was good. Bartenders will make anything you want. Staff very friendly and accommodating.

We just returned from our stay at the Finest Playa Mujeres, and it was nothing short of amazing. Every time we visit we are reminded why we love coming here – and most of that comes from the amazing staff that deliver excellent service. The beach concierge team Angel, Fernando, Pita and Eduardo were outstanding, just like every other stay we have had. Every day they made sure we were all taken care of, by having our beach beds ready or offering us extended amenities. Angel has been a good friend of ours now for 6 years. We love to see him every time we visit. Also, Javier and Isabelle are our favorite servers at the beach. They are so kind and caring. They made sure our glasses were never empty. My kids truly love the entire beach staff, and we have created close friendships with all of them. Our housekeepers Eva and Thomasa also deserve a mention. They kept our room spotless and welcoming throughout our stay. And a special thanks to our bellman Francisco. He greeted us warmly when we arrived and helped make our arrival and departure seamless. He was the very first person we met when we started coming to Finest, and we always look forward to seeing him. We were able to celebrate both Halloween and the Day of the Dead during this trip. . The decorations, entertainment, and cultural touches were incredible. Our family loved every moment — from the festive atmosphere on Halloween night to the beautiful and meaningful Día de los Muertos. These events were a big part of why we chose to travel during this time. And of course, our sincerest thanks goes to Dalel, our Guest Services Manager. She has taken wonderful care of us during each visit, and this stay was no exception. Her expertise, thoughtfulness, and personal attention make us feel genuinely valued every time we return. She is a true asset to the resort. We were also introduced to Estephanie, the Assistant Front Office Manager. She also checked in on us during our stay to make sure we were well taken care of, and her warm, attentive approach added yet another layer of exceptional service to our experience. Finest Playa Mujeres continues to exceed our expectations with every visit. The staff, the service, the events, and the overall atmosphere make it a place we can’t wait to come back to. Thank you again to everyone who made our vacation unforgettable — we’re already looking forward to our next stay, hopefully in June!

This resort gave us a great vacation we can visit again and again because it is the best quality and friendly staff that makes us want to return. Gracias and we will see you again soon!

our stay was incredible. From the moment we got into the shuttle from the time we left. Everyone was incredibly friendly and we will gladly be back!

The staff is very kind and attentive. We had more issues with our family suite than we did getting the basic room when we visited last time. We were locked out of our room at one point. Had to have someone come and fix our safe twice, afterwards we decided to quit using it. Our phone didn't work, so we had to use it on speaker each time. We were capped at a certain number of items for room service that did work well for our family of 5. Overall I'm not sure the price was worth it, but the staff themselves were amazing.