Finest Playa Mujeres

Great amenities within the Finest Playa Mujeres resort in Cancun with excellent staff support! Facilities within the restaurants, bars and beach are a top notch with amazing service. Rooms are very well maintained with snacks and drinks. They are large enough to encompass a positive atmosphere with a beautiful gallery and jaccuzzi. The design of the resort is well structured to take away an individual's stress and contribute to good health, both physically and mentally. It is joyful to wake up every morning by hearing sounds of birds and see friendly animals all the time!

I had an amazing time at Finest Playa Mujeres, the resort was beautiful, the service was excellent, and the staff made my sister and me feel so welcomed. Everyone was so kind, the drinks were delicious, and the activities were so much fun. Thank you.

It’s very important for us when we come to Mexico Cancun for a vacation that we don’t feel like just a number. Recently, we have feeling that the service has been diminishing in Quality. It’s nice to know there are still servers who enjoy doing their job and make us feel that we are not a number. And Cesar is one of them at Duke’s lobster May 21. thank you, Cesar for your excellent service.

We are extremely disappointed with our recent stay at Finest Playa Mujeres. Sadly, the level of service has declined significantly compared to previous years. Our family and 3 of our relative families have been coming here since 2017, but after this experience, we will seriously reconsider returning. Basic service became a struggle. We had to make multiple calls just to get towels and espresso pods refilled, and even then nobody showed up. I eventually had to go outside and stop a staff member with a cart to get basic supplies myself. That should never happen at a luxury resort. The noise situation was unacceptable. There was constant banging and loud noise from upstairs, including what sounded like hammering during normal rest hours. We repeatedly called management, but the issue continued. To make matters worse, there was active construction directly outside our room. If guests are going to be placed next to construction, the hotel should clearly disclose that beforehand. We stayed 10 nights, and 4 of those nights were heavily impacted by noise, including loud plumbing/jacuzzi draining sounds almost every night. We have videos and photos documenting the issues. Management’s response was disappointing. After several complaints, the only solution offered was moving rooms on our final night before a 5 AM departure. When we requested partial compensation, we were only offered a future stay certificate. A refund or meaningful gesture would have shown accountability. We also had a very rude experience at Duke’s restaurant. A supervisor insisted I download an app to view the menu. I explained that it was my work phone and I could not install apps on it. Instead of helping, she responded rudely and acted annoyed when I asked for another option like a paper menu or QR code. Another issue involved transportation pricing. The concierge quoted 900 pesos for a taxi to the airport, but the driver demanded 990 pesos upon arrival and refused to honor the quoted amount. Overall, this trip was stressful and disappointing. Customer service consistently failed to resolve issues or make us feel valued as longtime returning guests. Very unfortunate to see such a decline.

This was my third stay at Finest Playa Mujeres, and once again, it exceeded every expectation. From the incredible staff and beautiful resort to the amazing food and overall atmosphere, everything is truly top-notch. A huge shoutout to Rodrigo, who went out of his way every single day to make us feel welcomed, comfortable, and special throughout our stay. Cornelio at the Aqua Bar main pool made some of the best cocktails I’ve ever had, every drink was crafted with care, perfection, and passion. Isaac, Santiago, and Paola made Le Petit Plaisir our favorite dining experience at the resort. Their service and attention to detail were exceptional. Special thanks as well to Leonardo and Ricardo for constantly going above and beyond to deliver outstanding service. And finally, Alfonso, the tennis pro, made our lessons incredibly enjoyable with his unique teaching style while also helping us improve our skills. Ever since my first visit back in 2021, this resort has held a special place in my heart and in my family’s memories. Every time I return, I feel completely relaxed, comfortable, and genuinely happy. There’s truly no other place where I feel this level of peace and relaxation. I’ll definitely continue coming here for many years to come because this place honestly feels like heaven on earth. If you ever have the opportunity to visit Finest Playa Mujeres, do it, you will not regret it. Their 4.9-star rating is absolutely well deserved, and honestly, it should be a perfect 5. Thank you to everyone who helped make our family trip so memorable this summer. It’s an experience we will never forget.