Finest Playa Mujeres

Very expensive family trip. We all stayed in club level rooms, which was definitely not worth it. The concierges were completely unresponsive and NEVER followed up. For instance, despite the fact that I emailed three times prior to our arrival (emails were NEVER acknowledged) and requested special amenities for my granddaughter’s birthday which was the day after our arrival, and requested them AGAIN when we checked in, nothing was done.I went back again the next day to double check and it was as if I had never been there and made the requests. To make matters worse, the same concierge I made the original request with told me that if I wanted something special I needed to have done it the day before! When I pointed out to him that I had been there the day before and made the request and it was he I had spoken to, he simply gave me a blank look and shrugged. this was the type of service we experienced throughout our stay. before! When I pointed out to him that it was he, I had spoken to and asked why he didn’t tell me that at the time he simply gave me a black black blank low, and instructed.

We stayed twice before and it was great This time it wasn't. And it felt like they don't even care. You can feel they are trying to save money. From service to food quality which for the most part is bad. It was not like that in 2019. We had multiple issues in the room (including like other reviews mentioned - lack of hot water), the front desk won't even apologize. We had broken curtains, mini fridge that didn't work. Room keys that few times had to be "reprogrammed". my daughter fell on a wet spot in the buffet, and all they cared about is us signing a document. On top of everything when I asked for late checkout of three hours. They charged me $100. Front desk people like Alan and Alex didn't care that with all the issues I have experienced, they could make it a better experience and give that late check out for free. Nope. They are incompetent. There are plenty of better real luxury hotels in Cancun where I'll spend $1000 a night. Also: Beds are not available at pool or beach. Shampoo and body wash are the same product. They just put those in different bottles. Again saving cost. Chef Israel was great in the buffet.

Everyone went out I their way to ensure my meals were gluten free and properly prepared. Seems all staff are well trained in food allergies. Felt very safe eating in all restaurants and had no issues during my 7-day vacation. All employees are super friendly and make sure you are well attended to during your stay!

Overall: Modern resort with clean rooms, family friendly pools and activities, beautiful grounds and beach. However, service and food are mixed at best and need significant improvement. The good: - Rooms are modern and clean: we stayed in a family suit which was perfect for our 1.5 and 7 year old. Stocked included mini fridge was that can be restocked as you wish. - Pools: several pools to choose from including kids water slides and pool in the Kids Club. Our kids were never bored with options. There is a seperate adult only pool as well - Beacb: long white sand beach, relatively clean. Yes there is some minimal algae right at the shoreline but they keep this very well maintained and guests are able to walk along the shore with no issues.l - Amenities/grounds: beautiful well maintained, and plenty of bars to choose from. The Bad - Service: Reason for my 1 star deduction is that service is mixed. When paying $2000/night, I expect everyone to work with me when I bring up an issue rather than be dismissive. We often called guest services from the room with no answer sometimes for half an hour and had to dial multiple times to get a response. We had to change rooms 5 nights as we had a seperate reservation on night 6. We asked if we would do late checkout or early check in so there wasn’t a 3 hour gap from 12-3 where we didn’t have a room, this was during our son’s nap time. The front desk staff was initially dismissive and said “we are very busy, you need to checkout at 12”. I understand that they may not have flexibility but the tone was less than ideal. They did provide us with a room to fill the gap between 12-3. We asked for our son’s baby bottles to be washed before we departed for our flight. They had refused to give hs any detergent to wash our bottles but had agreed to wash the bottles daily for us which was very nice. However, bottles were left unwashed when we left them out for room service to pickup before our flight. Some of the baristas at the coffee/desert shop had an attitude as if they were doing us a favor by give us coffee drinks (included in the stay). Again, this may seem like minor issues but when you are paying the premium for this resort, I expect nothing but outstanding service from every staff member. - Food: hit and miss. Mexican food was terrible, they have clearly made it “Americanized” for tourists and did not look authentic. Market Kitchen has some decent options but Finest Punta Cana had much better breakfast and dinner buffets which this Finest can learn from.

As returning patrons, we truly enjoyed another stay. If you are seeking entertainment and "chill" fun, they offer it here. There are tons of activities to do during the day and evening. Since this is a family friendly hotel, we recommend getting to restaurants and activities early. There can be a bit of a wait. Would we come for a couples trip, probably not, but with family, absolutely.