Finest Playa Mujeres

My family and I recently returned to Playa Mujeres for the third time, and one of the biggest reasons we keep coming back is because of Munther Shawa. From the moment we arrived until the day we left, Munther went above and beyond to make sure every part of our vacation was exceptional. His professionalism, attention to detail, and genuine care for guests are unlike anything we’ve experienced at other resorts. No matter what we needed—whether it was assistance with reservations, recommendations, transportation, or simply making sure our family was comfortable—Munther was always there with a smile and a solution. Great resorts have beautiful beaches, pools, and restaurants, but truly great resorts have people like Munther who create unforgettable experiences. He consistently made us feel valued, welcomed, and treated us like family. In an industry where customer service can make all the difference, he sets the gold standard. This was our third visit to Playa Mujeres, and Munther is a major reason we continue to return. His dedication, work ethic, and commitment to guest satisfaction deserve recognition. If you’re visiting this resort, I highly recommend seeking him out—you’ll quickly understand why so many guests appreciate him. Thank you, Munther, for once again making our vacation memorable. We look forward to seeing you again on our next trip.

I have stay 7 days at Finest Playa Mujeres and it was a other magic travel. All people are king, helpful and do their work with smile all time. The property is very clean, the food was amazing with good varity, I love this hotel. Thank you so much for all and see you soon.

The hotel was clean and staff were welcoming. The food was okay. My husband and I usually do smaller towns in Mexico and eat authentic Mexican food but we traveled with our toddler this time. The room was very spacious - there are light sensors all over the room, which were not great for a sleeping toddler. The pool service was okay. I think there was only 1 server for the family side. I also think the adults only pool side should be switched the kids pool because the adults side has a little pool shelf for smaller kids to sit and play in the water.

I got married here on 6/12/26 and from the moment I stepped foot in the resort the customer service was amazing. Manuela in the excellence concierge desk was a highlight of my trip. Whenever I needed anything she always knew how to help and was just so sweet and went out of her way to make sure we had an amazing wedding week. Munther the food manager also made it a point to go out of his way for us and our family all week long. The resort was so clean, and there wasn’t a moment where I had to worry about anything. I definitely am counting down the days to come back again!!

This hotel seriously underestimates the importance of a first impression. The check in process was terrible and took so, so very long after an already very long and tiring day of travel. They put my husband and I in a “club level” suite that had 2 twin beds… ridiculous. The beach was gorgeous with very little seaweed and plenty of lounge chairs. Food/drink service at the beach was excellent, but limited food choices. Restaurants were fantastic. Portions were small but with adding soups, salads, sides, appetizers, etc., it makes for a plentiful meal. Everything is done on their app, but the app wasn’t always accurate. Grounds are kept clean and beautiful. No area seemed terribly crowded except for the main pool (but my family is a beach family, so not a big deal for us)