Finest Playa Mujeres

Stayed at Finest July 22-29 and Munther Shawa guaranteed us a 5 star experience. We were a group of 23 with children, adults and seniors and a fine time was had by all. Food was amazing and people complaining about food are out of their minds. The Tapas was very much like what I had in Barcelona last year. The steaks were good as was the lamb and duck. Breakfast was amazing every day and we never ran out of choices for lunch. The beach was the best. Clean. No waves knocking us over. The rooms were large, clean, cool and well appointed. The staff were fabulous and took care of our every need. Can't wait to go back. A little pricey but worth it for sure.

First time visiting Finest Playa Mujeres. Check in was quick. Room was clean and got the room we had requested (we know it depends on availability). Grounds were beautiful and very clean. Pools were nice. Beach was pretty and Jorge provided great service. Favorite restaurants- Brass, Shoji (hibachi table) and Dukes. The kids really enjoyed the Sweet Corner for post dinner ice cream and treats. The service provided was top notch! Staff was very accommodating. We would definitely return to Finest Playa Mujeres.

We just got home from a fantastic nine days at FPM! We visited FPC in summer 2025, and while we preferred FPC's layout, everything else was better at FPM. We've also stayed at EPM five times over the last 15 years. Safe to say, we're Excellence fans. We stayed in a Finest Club Family Suite Swim-Up (Room 5051), and it was stellar. It offered great access to everything in the resort. It is a bit noisier since it's directly across from the Finest Club Lounge, but that wasn't an issue for us at all. In fact, we enjoyed the convenient location. We traveled with two other families (nine people total). One family stayed in a Finest Club Swim-Up, and the other had a Finest Club Rooftop Suite with a private plunge pool. Their rooms were great as well. We were pleasantly surprised to find higher-end liquor offerings available throughout the resort rather than only in the Finest Club Lounge. We love Señorío Mezcal, Herradura Tequila, and Don Julio, and all were widely available. The Finest Club Lounge itself wasn't anything particularly special compared to the Excellence Lounge, but the liquor selection was excellent. I can't remember the bartender's name (at finest lounge), but he worked almost every night except one and was fantastic. He made incredible smoked cocktails for us, including mezcal old fashioneds and traditional old fashioneds. He also went above and beyond for our kids, creating mocktails with lemonade, lychee, and cranberry juice. They thought they were so fancy! The food at Le Petit Plaisir and Dommo was significantly better than at the other restaurants. It reminded me of the quality Excellence Resorts used to have across all of their restaurants years ago. The others were good, but these two really stood out. The only other standout for us was Duke's. The lobster tails were amazing, and the crab cake appetizer comes with a stone crab claw that my kids loved. The staff was wonderful and let us order several of the claws without ordering the full crab cake appetizer. Gusto was a great breakfast option, though I do wish they offered dinner a few nights each week since my kids tend to prefer that type of food. The bartenders in Legends were probably my least favorite, they were never busy but they did not do much to try to get our attention or help us out. One night, one of the guys took over 10 minutes to change out a trash bag, never seen that before! Also their liquor options were the worst along with the central plaza bar across the resort. My kids (ages 7 and 9) had in-and-out privileges at the kids club and really enjoyed the freedom. It was easy to communicate with them throughout the resort using their Apple Watches on Wi-Fi, and we never felt uncomfortable giving them a little independence. I do wish they had more activities throughout the day for kids that weren't inside the kids club. The central plaza had things going on each day, but that was for adults. My younger daughter has a dairy allergy, and I have a peanut allergy. Every restaurant went above and beyond to ensure neither of us had an exposure. There were plenty of options for her at every restaurant, including desserts, which is not common in her world! The Sweet Corner was our only disappointment in that regard, as she could only have the lemon or orange sorbet. Everything else contained dairy. I was also very happy with the non-dairy milk options available throughout the resort, including at the buffet and Gusto, so she could enjoy cereal if she wanted. Several years ago, we participated in the mezcal tasting at EPM and had been talking about the Black Poison mezcal ever since. When I saw it was still being offered, we immediately signed up. Our group was able to arrange a private tasting for six people. Emmanuel, the sommelier, was outstanding. He did a fantastic job explaining each mezcal and guiding us through the tasting with orange, lemon, pineapple, and other pairings. We enjoyed it so much that our group ended up purchasing quite a bit of mezcal. He also told us about the Mexican Experience, so naturally we signed up for that as well. We ended up with another private tasting, and Emmanuel arranged for us to stay at the French restaurant for dinner immediately afterward. This experience focused on other agave-based spirits rather than tequila or mezcal, including sotol, charanda, raicilla, bacanora, and xila. They were all excellent. Emmanuel explained how each spirit differs, where it comes from, and what makes it unique. I highly recommend both experiences. As if that wasn't enough, Emmanuel also arranged a private table for us at Mexican Night, right in front of the stage, so we didn't have to wait in line for dinner. I truly can't say thank you enough to Emmanuel for helping create some of the highlights of our trip. We spent every morning at the beach, and Eduardo and Pita were always there to get us set up and settled in. Eduardo went above and beyond one day by keeping my daughters' seashell collection "safe" behind his station while we went to breakfast. Beach drink service could have been a little faster at times, but honestly, it was still very good overall. The non-motorized water sports were excellent as well. We tipped one of the staff members to take us out on the Hobie Cat, and it was one of our favorite experiences. We got to see some of the most beautiful water, jump off the boat, and swim for a bit. We also kayaked twice, and my kids absolutely loved it. We also rented jet skis, which was a blast. They had a drone operator filming throughout the ride, and it was really cool to watch the footage afterward. Of course, we bought the video. It was simply too good not to. Overall, this was an exceptional trip. While we slightly preferred the layout at FPC, FPM exceeded our expectations in nearly every other category. The staff, service, rooms, experiences, allergy accommodations, and overall atmosphere were outstanding, and we wouldn't hesitate to return.

Always a great stay at the Excellence group of resorts. Beautiful facilities and such great staff. We would stay here again.

Let me start by saying how excited I was to spend a family vacation with my family. We haven’t had a family vacation in many years. This resort and its staff single handedly ruined our vacation on day one. I have never experienced a vacation where they micro manage everything you do. There is zero flexibility and while most of the staff is friendly two in particular completely failed. First the “all inclusive” is not real all inclusive. When you get to the hotel you’ll find out that you have to have a particular room in order to gain access to most of the restaurants and areas of the resort. What completely destroyed our vacation is Kevin in building 6 and the bartender on duty on July 25, 2026 who decided to single me out for bringing my 2 year old nephew who was completely quiet into my Mothers room. Although this building is adults only and I completely respect that. I only brought him to see my mother in that building because we saw a white woman with 2 grandchildren running through the same building and another white teen in the lobby. I point that out and was completely upset about the selective enforcement. I told them they were wrong and then asked for the manager. The manager although wasn’t rude, she failed to acknowledge the wrong and made excuses for her staff. Dalel Nasta was the manager and failed me as a customer as well. My family and I had a total of 3 rooms at this resort totaling well over $15K in fees and they gave us so much anxiety for the duration of the trip with rule after rule that only seemed to apply to non-white guests. Needlessly to say, I will not be going to any resort by this brand. The food was mediocre, there were raccoons (4) that invade the trash cans to be exact, and don’t get me started on the constant asking of which room I’m in to make sure I’m not using all inclusive services that apparently only applied to one of the rooms we booked. If we had known all this, we would never have selected this resort for our family vacation. I’m truly saddened that we spent so much money to have this level of experience. There is nothing fine about finest playa mujeres. This NOT a luxury hotel and take that from someone who frequently stays at Ritz and JW brands. If you want a resort that micromanages your entire stay, then feel free but my family and I will never spend our money with them again.