Finest Playa Mujeres

This is a very family friendly resort. We had an amazing relaxing vacation. All the staff were friendly and genuine. A special mention to Mr. Munther Shawa who went above and beyond to accommodate our special dietary requirements. He personally ensured that the entire team — including the staff and chef — was fully briefed on exactly what, when, and where we wanted to eat throughout our stay. His proactive care and attention to detail made us feel truly looked after and made a big difference to our experience. He deserves a huge round of applause!

We were told transportation could not provide a rear facing car seat. So we brought ours which is a huge impediment to flying. Then they brought one. Our back door to our room was broken, wouldn't lock or open easily, the outside handle was missing. Motion sensor lights in the room are a bad idea as they wake up kids. Bartender made it challenging to order top shelf liquor at the central bar, like patron. Bar wouldn't give me a coconut at 2:15 because they stop at 2. He was literally touching a coconut and could have just given me one. Legends food and italian restaurant were really, really bad, breakfast buffet was okay. Shoji, beach snacks, and tapas were good. Drinks were decent. Pizza was really bad. Timing for evening events were late for kids. App was difficult to navigate and understand. Communication in general from staff was not clear. Had to have your phone on you at all times for menus and the staff seemed annoyed if you didn't. We put a do not disturb past 6pm on our room phone and they knocked loudly two out of the 4 nights and called the room another time. Large cockroach in shower. No kids sized urinals or sinks in bathroom. Anything I didn't mention was done really well. The beach was beautiful, the room was great in general, the pools were plentiful. Most staff were very nice. Overall 7.5/10. We liked it a lot, however it is double the price of other resorts in the Cancun area with similar experiences. We will probably not return as it isn't worth the price for the value.

The staff made this trip so amazing! Kevin, Sofia, and Roger were so personable and attentive. Lourdes is the sweetest bartender. Daniel was an amazing server with great hair. Carlos at the beach was the kindest. Miguel at the pool bar was great too. Everyone in Kids Club was top notch. We travel quite a bit and this was one of our favorites yet. Will be back!

Maybe have golf carts to pick your senior guest up at the elevators because there is so much walking. Just a thought.

My family has been coming to the Finest for many years and this trip was to celebrate a high school graduation. The service, food and overall experience was excellent. Angel, Fernando, Eduardo and Ricardo beach concierge was perfect. Carlos, Victor and Isabela beach service was a pleasure every day. The most friendly and welcoming Dalel is such an amazing person and excellent at her job. Francisco at the entrance/bell desk was welcoming as always. This trip had several teenagers and a young adults who all had a great time and can’t wait to return.