Finest Playa Mujeres

Everything was fantastic. All expectations were surpassed. Food was always tasty, staff went way above any expectations I had. The room was clean, the beach was fantastic, the pools were always clean and inviting. We will be back again (and again and again). The only thing I'd suggest was that a few times in the evenings or afternoons we found ourselves looking for something to do with our 1.5 year old son. The music was a bit too loud for his liking, and he was a bit too small for most of the water slides. He would have loved an open grassy area to kick a ball, or a slide/swing set, etc. Bingo/trivia was great, as he could run around the theater while we could participate casually in the games.

Excellent service and we would highly recommend your resort!! Every staff member was friendly and was willing to take care of us! The whole resort was extremely clean and well maintained. We were there for a wedding and that experience was amazing!!

The resort is beautiful, spotlessly clean, and offers excellent food and drinks, which made for a memorable backdrop to my daughter’s wedding. Most of the staff were friendly and accommodating; however, a few waiters were unfortunately rude to some of our guests, which was disappointing. At checkout, I experienced a significant issue: I was told my airport transportation had not been reserved, and the front desk staff offered no solutions. As someone visiting Cancun for the 22nd time, I’ve never encountered this problem before, and I worry how a first-time visitor might feel. Thankfully, my daughter was able to provide the transportation confirmation, after which the driver did arrive. This situation highlighted a need for better problem-solving and customer service skills at the front desk. Overall, while there were many positives, the handling of our checkout and the attitude of a few waiters prevented a perfect experience.

We had an amazing experience at Finest playa mujeres. The staff were amazing!!! They go above and beyond to make sure that you are always happy with everything. Highly recommended!

Overall, the resort offers many positive aspects, but there are areas that would benefit from additional staff training. Several bartenders, hostesses, servers, and even some reception staff lacked a welcoming greeting and positive attitude, which affected the guest experience. In contrast, the room service team and housekeeping staff were consistently excellent—friendly, attentive, and professional. While many employees were outstanding, improving consistency across all departments would greatly enhance the overall quality expected from an all-inclusive accommodation.